Home2 Suites by Hilton San Antonio Airport, TX

Hotel was nice and rooms were big.

Room was great. Nice and cool. Clean. Staff very accommodating. Shuttle great. Breakfast was ok. Would have liked some more items offered. The area to get food was small and crowded. Selection was good overall.

Room was clean and the staff was great.

Clean accommodation and friendly staff. Our shower door was off the track and couldn’t adjust the water power.

Cozy room

Breakfast and kitchen were good. The staff was friendly and helpful. I do wish that the water for showering was warmer. Also, they need to repair the American Flag. It is quite tattered. The location is extremely convenient. I would recommend this hotel for this price point.

Very friendly.

Great hotel , close to the airport with large and comfortable rooms.

The website advertises 24 hour shuttle to the airport, which is why I booked this hotel. When I checked in and tried to arrange shuttle service, I was told it was not 24 hours and started at 5am (my flight was at 5am). Big inconvenience, and the staff at the front desk were indifferent to the situation.

Room was very clean Breakfast - little variety

Room was very clean Breakfast - little variety

Clean comfortable room. Courteous pleasant staff Hot water wasn’t working in shower. It wasn’t working on the whole floor

Clean comfortable room. Courteous pleasant staff Hot water wasn’t working in shower. It wasn’t working on the whole floor

Everything

The staff was professional and friendly. The bed was very comfortable and the amenities in room were top notch. Loved the gym. Everything was too sweet on the breakfast including the eggs and turkey bacon.

The staff was professional and friendly. The bed was very comfortable and the amenities in room were top notch. Loved the gym. Everything was too sweet on the breakfast including the eggs and turkey bacon.

Exceptional

The breakfast choices. No enough healthy choices

The common areas were beautiful and clean. Same for the room The breakfast choices. No enough healthy choices

Room was spacious. Breakfast bar was somewhat lacking. Food was cold and not too tasty.

Everything

One of the elevators was broken and a table with art for a raffle had a big broken glass and broken frame- and was just left out in the lobby our whole stay giving a run down impression. Stay was fine- staff was friendly and room was ok but at $200, wouldn’t stay at this location again.

Superb

Very good

The room blown me away of how nice, clean and the layout was just phenomenal! The room was very clean and had better layouts than many expensive high hotel that are considered high end. Also, the house keeping was trustworthy. When my daughters forgot their phone in the room it was not touch or moved. Our room was always taken care of with new towels and a made bed when we arrive back.

The room blown me away of how nice, clean and the layout was just phenomenal! The room was very clean and had better layouts than many expensive high hotel that are considered high end. Also, the house keeping was trustworthy. When my daughters forgot their phone in the room it was not touch or moved. Our room was always taken care of with new towels and a made bed when we arrive back.

Exceptional

good service

Was there for 3 days and did not have hot water in shower for 2 of those days despite complaining.

Exceptional

The stay was ok. The area wasn’t the best didn’t feel the safest. Also we were only given 1 bath towel and the upstairs people were super loud not the properties fault but it was ok. I wouldn’t stay here again

Exceptional

Cleanliness

Cleanliness

Rooms were decent General Manager dosent care bout Customer Satisfaction

Rooms were decent General Manager dosent care bout Customer Satisfaction

Leave out any profanity Don't reference personal information BUT I guess I hurt someone's feelings. I'm going to try to edit because other customers should know what might happen. Our experience seems to be the norm for families participating in the San Antonio Livestock Show. Our truck was broken into 20 minutes after we checked in. The truck was parked in view of the front desk. The "persons of interest" knew to hit the parking lot before security started at 10:00. When the police got there, they were told they couldn’t see the video until a manager was there in the morning. The "persons of interest" had at least 12 hours after the break-in to flee.

Leave out any profanity Don't reference personal information BUT I guess I hurt someone's feelings. I'm going to try to edit because other customers should know what might happen. Our experience seems to be the norm for families participating in the San Antonio Livestock Show. Our truck was broken into 20 minutes after we checked in. The truck was parked in view of the front desk. The "persons of interest" knew to hit the parking lot before security started at 10:00. When the police got there, they were told they couldn’t see the video until a manager was there in the morning. The "persons of interest" had at least 12 hours after the break-in to flee.

Elevators seem worn out. One was out of order. The parking was not good.

Elevators seem worn out. One was out of order. The parking was not good.

The room was spotless, my only complaint and it’s a small one, is that the tub in the bathroom took a long time to drain after showering.

The room was spotless, my only complaint and it’s a small one, is that the tub in the bathroom took a long time to drain after showering.

Staff and amenities

Staff and amenities

The online booking process was not great. Communication was not the best. I felt confused about pricing and I spent too much money to not have my problem addressed to my satisfaction as a customer.

Staff very friendly, breakfast is good, room clean, bathroom clean. Very comfortable. And close to the airport.

Staff very friendly, breakfast is good, room clean, bathroom clean. Very comfortable. And close to the airport.

Room felt dirty and had a gross odor. Very noisy especially with housekeeping in the morning - I know they start working early but why have late check out if we will be listening to their conversations right by the door - hotel life is not always the best but sometimes the hotel staff is considerate to "do not disturb" signs

Room felt dirty and had a gross odor. Very noisy especially with housekeeping in the morning - I know they start working early but why have late check out if we will be listening to their conversations right by the door - hotel life is not always the best but sometimes the hotel staff is considerate to "do not disturb" signs

Staffs were friendly and helpful. Also room and kitchen were clean.

Staffs were friendly and helpful. Also room and kitchen were clean.

Located near and good to commute There is no stove for cooking but they provide induction which is not up to the mark In bathroom there is no ventilator so bad smell inside the room

Great location and was super clean

Bed was comfortable, pillows comfy. Nice kitchen area, good separation. The bathroom could use upgrade, toilet buttons not flushing well. Toilet paper and Kleenex did not have back up. 1 elevator out of order. Area a bit spotty, nothing close by for food…

Overall good stay but dishes in room where dirty and bathroom door is too heavy and closes all the time. Issue may be resolved if they put door stopper.

Overall good stay but dishes in room where dirty and bathroom door is too heavy and closes all the time. Issue may be resolved if they put door stopper.

yes over all

yes over all

Perfect for before early flights

Perfect for before early flights

It was fine

It was fine

Clean room. Great beds. Will stay again.

Clean room. Great beds. Will stay again.

Very fresh and clean. Staff very helpful

Very fresh and clean. Staff very helpful

the room is clean and staff is friendly.

the room is clean and staff is friendly.

Very good stay

Very good stay

I really like the location

I really like the location

N/A

Awesome stay. Will be staying again soon. Enjoyed the breakfast and very clean room .

Awesome stay. Will be staying again soon. Enjoyed the breakfast and very clean room .

I was given a different room than the one I reserved and also the beds were not very comfortable

I was given a different room than the one I reserved and also the beds were not very comfortable

Breakfast on Sunday was amazing — everything was fresh, well-stocked, and tasty. Our room was clean and comfortable, although there was no shampoo in the dispenser. Luckily, there’s a Walmart nearby, so we picked some up ourselves. I did let the front desk know and asked that housekeeping come by the next morning while we were out to tidy up, take the trash, and restock items. Unfortunately, no one ever came, so we ended up taking out our own trash. Monday’s breakfast was completely different — the food wasn’t fresh, sausages were burnt and hard, the eggs were overcooked, and the bacon was too crispy. There were limited bagels, and the dairy items hadn’t even been put out yet, even though we went down around 8:15 a.m. (breakfast started at 6:30). The breakfast attendant seemed a bit bothered. When new food was finally brought out, one of the workers started filling up two large plates with rolls and bacon. All in all, it was still a comfortable stay. The TV had plenty of apps to choose from for movies, and the area felt good and safe.

Breakfast on Sunday was amazing — everything was fresh, well-stocked, and tasty. Our room was clean and comfortable, although there was no shampoo in the dispenser. Luckily, there’s a Walmart nearby, so we picked some up ourselves. I did let the front desk know and asked that housekeeping come by the next morning while we were out to tidy up, take the trash, and restock items. Unfortunately, no one ever came, so we ended up taking out our own trash. Monday’s breakfast was completely different — the food wasn’t fresh, sausages were burnt and hard, the eggs were overcooked, and the bacon was too crispy. There were limited bagels, and the dairy items hadn’t even been put out yet, even though we went down around 8:15 a.m. (breakfast started at 6:30). The breakfast attendant seemed a bit bothered. When new food was finally brought out, one of the workers started filling up two large plates with rolls and bacon. All in all, it was still a comfortable stay. The TV had plenty of apps to choose from for movies, and the area felt good and safe.

Easy check in friendly staff

Easy check in friendly staff

Everything was great ? Everything was great

Nice hotel conveniently located next to cluster of restaurants and excellent shopping mall, big clean room, attentive staff.

Nice hotel conveniently located next to cluster of restaurants and excellent shopping mall, big clean room, attentive staff.

The water went out one day due to a water break downtown and the staff handled it well give my us extra water bottles, etc.

The water went out one day due to a water break downtown and the staff handled it well give my us extra water bottles, etc.

The only problem is that we were charged $10 a day per car for parking

The only problem is that we were charged $10 a day per car for parking

Staff was RUDE they gave us the Wrong room and said the rooms on Expedia are NOT guaranteed since it’s a 3rd party spoke with management and she was rude as well did not want to fix the problem they also have a huge sign on there wall saying “if not satisfied let’s make it right or the night is on us” they FAILED to provide that service. When I tried to dispute it with Expedia the hotel management turned them down as well. Never will I stay at this place. They need better staff and Management.

Staff was RUDE they gave us the Wrong room and said the rooms on Expedia are NOT guaranteed since it’s a 3rd party spoke with management and she was rude as well did not want to fix the problem they also have a huge sign on there wall saying “if not satisfied let’s make it right or the night is on us” they FAILED to provide that service. When I tried to dispute it with Expedia the hotel management turned them down as well. Never will I stay at this place. They need better staff and Management.

Breakfast was adequate if uninspired

Breakfast was adequate if uninspired

Everything was just as expected

Everything was just as expected

Great location and very spacious and clean. N/A

In town for a doctors appointment. Location was nice as well as being nice and clean. Very comfortable. Kitchen was well stocked.

In town for a doctors appointment. Location was nice as well as being nice and clean. Very comfortable. Kitchen was well stocked.

Amazing hotel. Really like the location will definitely stay again might just be my go to hotel in San Antonio

Amazing hotel. Really like the location will definitely stay again might just be my go to hotel in San Antonio

Excellent service

Excellent service

.

.

Airport shuttle

Airport shuttle

We are both 76. So no kids and no gym.

We are both 76. So no kids and no gym.

The staff here are wonderful which makes the place amazing to stay at every time we are in town. Clean, comfortable, quiet

The staff here are wonderful which makes the place amazing to stay at every time we are in town. Clean, comfortable, quiet

I loved the location. Easy to get to everywhere I was going. The room is so large and comfortable. Enough outlets for charging phones. The pool is perfect for laps or lounging. And enough shade and sun. Also enough chairs. The breakfast was fabulous. The big fluffy biscuits were exceptional! Many choices. The beds and pillows were very comfortable. Everything was great.

Friendly staff very clean room, the breakfast was great

Friendly staff very clean room, the breakfast was great

Had to catch a Lyft because the shuttle was not available until 3pm. I had to be at the airport at 11am. Why advertise something you don’t offer at all times.

It was a great hotel if you have to catch an early morning flight departure... 4 min to SAT and had car drop off, bag check, and through TSA within 30 min. Love these hotels.

It was a great hotel if you have to catch an early morning flight departure... 4 min to SAT and had car drop off, bag check, and through TSA within 30 min. Love these hotels.

Gym in great shape. Close to lots of restaurants and bars. Fun area.

Gym in great shape. Close to lots of restaurants and bars. Fun area.

Many good restaurants nearby

Many good restaurants nearby

TV did not ever work Iron needs to be replaced, had to have one person hold the cord in one direction while another ironed or it would not stay on Tub would get clogged every time we showered Could not get full shower pressure since tub spout would not close completely and still dripped

TV did not ever work Iron needs to be replaced, had to have one person hold the cord in one direction while another ironed or it would not stay on Tub would get clogged every time we showered Could not get full shower pressure since tub spout would not close completely and still dripped

Room was very nice You could use another "shelf" in the shower. The tiny one you have is way to small for even the simplest of necessities in the shower...razor, shaving cream, other small travel toiletries.

It Ok

It Ok

Great stay! Excellent staff, good breakfast, nice clean rooms with everything you need. We will continue to choose this hotel over all others.

Great stay! Excellent staff, good breakfast, nice clean rooms with everything you need. We will continue to choose this hotel over all others.

Good suites and location.

Good suites and location.

Love this place hate the bed rails

Love this place hate the bed rails

Nice location Not welcoming abandoned nothing like it shows online pool was too small room was outdated very disappointed

Everything was great. No problems at all. Breakfast was great

Everything was great. No problems at all. Breakfast was great

It is clear this hotel is franchise owned. They do not live up to the Hilton standards. The breakfasf is not kept warm, so its very cold. They do not use the normal warmers you are used to seeing at a Home2suites. They put the cooked food in the same kind of contraption hotels out muffins, bread slices and bagels. The 3 tiered kind but they say its a warmer. There is no creamer. Just half and half. No choices at all for your coffee. I have never seen that at any Home2suites or hotel i have stayed at. I had to go buy creamer at walmart. They also charge you to wash your clothes. Wheras at other Home2suites its free. Lastly, they charge you $10 a night for parking. I have no idea why. This is a normal parking lot, and Hotels.com didnt mention $10 to park. Do yourself a favor, if you're looking for a good Home2suites, stay at the lackland one. This is subpar. The one good thing I have to say is the employees were friendly

It is clear this hotel is franchise owned. They do not live up to the Hilton standards. The breakfasf is not kept warm, so its very cold. They do not use the normal warmers you are used to seeing at a Home2suites. They put the cooked food in the same kind of contraption hotels out muffins, bread slices and bagels. The 3 tiered kind but they say its a warmer. There is no creamer. Just half and half. No choices at all for your coffee. I have never seen that at any Home2suites or hotel i have stayed at. I had to go buy creamer at walmart. They also charge you to wash your clothes. Wheras at other Home2suites its free. Lastly, they charge you $10 a night for parking. I have no idea why. This is a normal parking lot, and Hotels.com didnt mention $10 to park. Do yourself a favor, if you're looking for a good Home2suites, stay at the lackland one. This is subpar. The one good thing I have to say is the employees were friendly

Good overall hotel

Good overall hotel

The diverter valve in my room 411 was messed up and the water pressure was low because of it. Not the reason for the 4 stars tough. The reason for only 4 stars is the heavy set lady working the brekfast bar area was very rude to everyone.

The diverter valve in my room 411 was messed up and the water pressure was low because of it. Not the reason for the 4 stars tough. The reason for only 4 stars is the heavy set lady working the brekfast bar area was very rude to everyone.

Cold AC but a little noisy.

Cold AC but a little noisy.

The shower drain was slow

Good

Good

We’ve had multiple stays at this property. Love this hotel chain and this one in particular is very close to all the places we visit in San Antonio.

We’ve had multiple stays at this property. Love this hotel chain and this one in particular is very close to all the places we visit in San Antonio.

Wonderful location close to dining and shopping. Staff was warm and courteous.

Wonderful location close to dining and shopping. Staff was warm and courteous.

Attentive staff

Attentive staff

Stood here for just one night but was very pleased with my stay here. Room was very clean and staff was friendly. The city is just 15 minutes away which was nice if you want to explore for a bit. Lots of dining options around and local supermarkets.

Stood here for just one night but was very pleased with my stay here. Room was very clean and staff was friendly. The city is just 15 minutes away which was nice if you want to explore for a bit. Lots of dining options around and local supermarkets.

Convenient location, close to lots of shopping & restaurants.

Convenient location, close to lots of shopping & restaurants.

Property its was okay, but staff its just like they dont care

Property its was okay, but staff its just like they dont care

The property offers free shuttle to the airport and when requested the service the front desk said" no driver available" i had to take an uber. Almost missed my flight.

The property offers free shuttle to the airport and when requested the service the front desk said" no driver available" i had to take an uber. Almost missed my flight.

We never got the 100.00 back they told us we would

We never got the 100.00 back they told us we would

This place is clean, good service it's

This place is clean, good service it's

Close and convenient hotel close to San Antonio International Airport

Close and convenient hotel close to San Antonio International Airport

Convenient because is close to airport and 24 hours transportation

Convenient because is close to airport and 24 hours transportation

Good place. Decent breakfast and very clean and comfortable

Good place. Decent breakfast and very clean and comfortable

Clean, very friendly staff, easy to find, ridiculously close to the airport! Shuttle to the airport was easy to schedule and use and the driver was nice and helpful. Room was spacious and quiet.

Clean, very friendly staff, easy to find, ridiculously close to the airport! Shuttle to the airport was easy to schedule and use and the driver was nice and helpful. Room was spacious and quiet.

Close to everything we need.

Close to everything we need.

I like the area.

I like the area.

We really liked the hotel as we had not stayed in one before.

We really liked the hotel as we had not stayed in one before.

Na

Na

Nice location

Nice location

Very old and run down. Pictures are deceiving.

Very old and run down. Pictures are deceiving.

Love staying in this hotel. So central to everything

Love staying in this hotel. So central to everything

I liked everything

I liked everything

Always a great stay! Will be coming back

Always a great stay! Will be coming back

Good stay

Good stay

Nice

Nice

Very good

Very good

Staff were great. Rooms very clean and well appointed .

Staff were great. Rooms very clean and well appointed .

Convenient location close to airport

Convenient location close to airport

We are 5 and we have only 2 facecloths, 4 towels andfor the sofa bed just 1 couverture

We are 5 and we have only 2 facecloths, 4 towels andfor the sofa bed just 1 couverture

Some of the facilities were damaged to include the door to our room -

Some of the facilities were damaged to include the door to our room -

Very kind staff

Very kind staff

Clean and comfortable

Clean and comfortable

The staff, especially Jose at front desk was very accommodating.

The staff, especially Jose at front desk was very accommodating.

Everything was great

Everything was great

Everything about this hotel is great (staff, clean, safe) except for one thing…a restful sleep. If you don’t pick to stay on the 4th floor, expect to hear the people above you. Are they pacing due to stress? Practicing jazzercise? Using high heels for the first time? You will ponder those questions as you lay awake due to the stomping. Oh and breakfast was weak at best. But, you’ll be too tired to care.

Everything about this hotel is great (staff, clean, safe) except for one thing…a restful sleep. If you don’t pick to stay on the 4th floor, expect to hear the people above you. Are they pacing due to stress? Practicing jazzercise? Using high heels for the first time? You will ponder those questions as you lay awake due to the stomping. Oh and breakfast was weak at best. But, you’ll be too tired to care.

Hotel needs a few repairs. Not alot of variety for breakfast really disappointed i have stayed at other homes2 and it has been better then this one

Hotel needs a few repairs. Not alot of variety for breakfast really disappointed i have stayed at other homes2 and it has been better then this one

My stay was terrible. This is a poorly-run hotel that does not put the customer first. Housekeeping only cleaned my room once during an 18-night stay. I kept complaining to the front desk and they would assure me the room would be cleaned today - and it never was. During the 18 nights, I saw the aftermath of 3 car break-ins (window on the parking lot, etc) and heard of several others. At checkout, the manager promised to mail me a certificate for a free future night at a Hilton - but I never got it. This should have been a nice stay, but the terrible service completely ruined it.

My stay was terrible. This is a poorly-run hotel that does not put the customer first. Housekeeping only cleaned my room once during an 18-night stay. I kept complaining to the front desk and they would assure me the room would be cleaned today - and it never was. During the 18 nights, I saw the aftermath of 3 car break-ins (window on the parking lot, etc) and heard of several others. At checkout, the manager promised to mail me a certificate for a free future night at a Hilton - but I never got it. This should have been a nice stay, but the terrible service completely ruined it.

Standard hotel in risky neighborhood with shady characters loitering around. Cars parked on a well-lit parking lot to the left of the entrance frequently get vandalized (e.g., windows bashed) judging from glass shards everywhere. Although this clearly happens often, the hotel personnel did not provide warnings and did not help at all by offering support for the traumatic experience of having my brand new car vandalized on their property. Never again here.

Standard hotel in risky neighborhood with shady characters loitering around. Cars parked on a well-lit parking lot to the left of the entrance frequently get vandalized (e.g., windows bashed) judging from glass shards everywhere. Although this clearly happens often, the hotel personnel did not provide warnings and did not help at all by offering support for the traumatic experience of having my brand new car vandalized on their property. Never again here.

Clean and quiet room.

Clean and quiet room.

Shuttle service was good

Shuttle service was good

Excelente y conveniente

Excelente y conveniente

Nice

Nice

Our rooms were very spacious. The staff were excellent and provided great customer service

Our rooms were very spacious. The staff were excellent and provided great customer service

Clean, friendly staff

Clean, friendly staff

Great option for a quick one night stay

Great option for a quick one night stay

WE CAN HEAR THE STEPS NOISE FROM THE ROOF OF OTHER ROOMS. THE BREAKFAST IS TERRIBLE, I MEAN I SPEND 200 USD IN YOUR HPTEL AND THE MEAL IS TERRIBLE.

WE CAN HEAR THE STEPS NOISE FROM THE ROOF OF OTHER ROOMS. THE BREAKFAST IS TERRIBLE, I MEAN I SPEND 200 USD IN YOUR HPTEL AND THE MEAL IS TERRIBLE.

Need to fix the shower tub’s spout

Need to fix the shower tub’s spout

Nice clean spacey room

Nice clean spacey room

Loved the property. some concerns about vandalism to two parked cars in one night on the property.

Loved the property. some concerns about vandalism to two parked cars in one night on the property.

Property is in a great location and staff was friendly. One elevator was not working so travel up and down to rooms was time consuming. Our room was not prepared for us, towels were missing and body wash dispenser was not working. I also paid for a "Premium" room and am unsure what the difference is compared to a regular room. Maybe we were given the wrong room? The noise from outside the room was loud ( elevator, guests on floor above walking around). Breakfast was average.

There was 3 cars that were broken into busted out windows luckily I didn’t have that problem

Me along with several others have their windows broken and things stolen

Excellent

Nice rooms, good service. Several cars broken into.

Great place to stay.

Unfortunately, my boyfriend's truck was broken into. Another man's truck was broken into also. I think they should have security personnel.

Bars are close

All the staff are very friendly and have a great atmosphere.

Cars broken into each night I was there. Elevator didn’t work and was broke. Man at front desk was extremely rude. Door lock didn’t work.

The room was comfortable and clean. Breakfast was provided and was very good with choice of hot meals. Shuttle to and from airport worked out well too.

1 night stay to leave early for a flight.

Over charged me and the GM and staff were RUDE

My pickup truck got broken into abd when I alerted the staff they did not seem to care at all this was something usual for them. They told me after the fact that it happens very often in that area.

In a little bit of a remodel but staff is great and great new rooms. Very convenient location too.

Upon arrival, the water was off for repairs, with notices saying it would be restored by 6 PM. When we checked in after this time, the water was still off, so we had to go out for dinner. We were unsure when the water was restored, which was inconvenient. Our first room had several issues: the TV was unplugged, the remote lacked batteries, some light fixtures were missing bulbs, and the shower doors were off track. The second room had additional problems: a non-working bedside outlet, food trash left by housekeeping, a poorly made bed with a fitted sheet that barely fit, and visible mold in the shower. The stairwells were dirty, with trash and food remnants on all three flights. Despite the hotel's eco-friendly claims, towels were replaced daily even when hung to dry. Breakfast was good with trays for taking food to your room. However, the ice maker on the second floor was out of order the entire stay. The gym was closed without explanation. The mall shuttle was convenient, but the airport shuttle was unavailable at 7:15 AM due to a lack of drivers, and the shuttle van’s inspection sticker was expired. In summary, while the staff were friendly and the mall shuttle useful, the hotel needs significant improvements in maintenance, cleanliness, and adherence to eco-friendly practices.

I do not recommend this facility. The staff was not friendly and provided no proper customer service. Several of us were complaining the facility had NO hot water. The receptionist stated maintenance was on the property earlier and thought the issue was resolved. We were exhausted and sweaty from being at the park all day - and now no hot water for a shower.

The checkin was poor. We called and were told we could check in around 1. We got there at 2:30 and they would not allow to check in. They said the room was still not ready, despite being told it would be. Other than the one checkin lady everyone else was great

This place is a joke. The worst Home 2 suites I have ever stayed in. Their motto they will make it right or the nights on them is a lie. We stayed there Saturday thru Tuesday and were woke up everyday by a barking dog @ 6 am. The dog barked till 10 when I went down and complained not one day but every day. The jerk at the front desk says well we cant kick them out we are a pet friendly hotel. Now they did go down and knock on the door but what good does that do when it happens over and over again? Not to mention Sunday there were people in line to eat breakfast by at 9:30 ish and mind you it doesnt stop till 10 and they had no food out. No muffins, bagels, bread...nothing but waffles to be made and you couldnt even get to them. I told them they were out of OJ and not a care in the world. Did I mention the huge rip in the couch cushion in our room. I could go on for days about how poorly this hotel is run and how dingy everything was but I think you get the point. Oh lastly lets not forget the cloudy merky pool water that guest were swimming in in their underware.

Convenient location to/from airport and 24 hour shuttle service available upon request. Spacious and comfortable room, very clean and friendly staff

I always stay at this property when coming into the area. They provide a shuttle service to and from airport and if out of the normal shuttle hours of operation then they will pay for Uber. The rooms are always fresh and clean and staff are friendly.

Great

Great

Nice clean hotel but breakfast could offer a bit more options.

Comfortable stay

The kitchen in the room was perfect for our stay.

The hotel needs renovations, especially for what they pay. The pictures on Expedia don’t match what they actually look like. It felt like a 70’s motel. Orange, yellow, green. Dirty, ugly lamps. The AC is so effing loud. It kept me up every night we were here & it doesn’t get cooler than 70°.. I had the AC set on 68° Auto & it never got below 72°F.. so I set it to 60°F Auto & it never got below 70°F.. after being in this San Antonio heat all day & coming back to a 70°F hotel room is nottttt it for me. If you like it hot, then this is the hotel for you. There was hair from previous people in the corners of the bathroom & in the shower. The pillows had no structure, they fall flat as soon as you lay on them. The lobby had like greasy floors, I’m assuming the housekeepers or front desk people don’t change out the mops or something. Front desk also needs work on customer service. There was a man when we checked out that like mumbled & didn’t smile. He also seemed like we inconvenienced him because we needed to checkout & he was in the middle of a conversation with another employee. The girls in the front when we checked in seemed so happy to be there (read this with sarcasm because they were not a delight). This hotel is like tucked in behind Pluckers (restaurant). We almost missed it when trying to find it. I wouldn’t stay here again. Just felt grimey. It was loud & so hot. I didn’t enjoy my stay especially for the price I paid..

This property was clean, and the room was very spacious. It had a nice mini kitchen area and desk area which was great for getting work done and we were able to eat a meal in the room. The only thing I didn't like was that it seemed a little dark despite there being several lamps. The front desk was very accommodating in getting us a shuttle to the airport.

El clima estaba apagado y la habitacion huele a humedad, no es myy agradable su aroma. Y el baño esta dañado en su piso

Need to keep more blankets on hand, our room only had blankets for the main bed but the pullout bed only had sheets and a pillow. When asking staff about blankets they told me they had none.

N/A

Well, the air conditioner didn’t work and they moved us to another room properly And the air conditioner actually worked so it was very nice

The room was clean and fully stocked! My only gripe was the breakfast.

Location is good but the room smell was horrible. It smellled like dust and mold.

Really nice