Hilton Garden Inn San Antonio Downtown Riverwalk

Good hotel for individuals looking to be close to the San Antonio night life and river walk. Not the best hotel for families with little ones looking to get an early night sleep. Parking not available on hotel ground, only Valet parking available or paid parking lots. Staff personnel were top notch.

I was there for 4 nights and my room was only visited by house cleaning once. And when they did, they didn’t clean just added towels that’s it.

Front desk was notified (9 pm when we got to room)that our TV wasn't working or either we were doing something wrong. Front desk acted inconvenienced(attitude is important) and said maintenance would check it the next morning (when we left). They did offer free breakfast which we turned down. Front desk also said we could come watch TV in the lobby. Management apologized the next morning and gave us points. Otherwise, I would have rate 1 or 2. If these 2 things (TV not working, bad employee at Front desk) had not happened, I would have rated 4+, despite parking.

The only reason I didn’t give a 5 star was because the elevators were out limited to only one working the majority of the time. Also, we had to request clean towels multiple times and when asked. They said they ran out. My card was also charged twice at check in and again for using valet for 5 days when in fact we only used them once. I reccomend you be sure to ask for a receipt to be sure you don’t get charged for things you didn’t use. Other than that… it was great.

We did have to ask for bath towels and a luggage rack. Our room was not serviced on our only day there and we had to ask for wash clothes, water and more coffee. The desk staff were great and the requests were filled quickly, but these were things we shouldn’t have had to adk for.

The parking was excellent and safe. The car was waiting for me and I didn't have to wait when I got downstairs. The staff was more than helpful and friendly.

We will not be coming back.

Everyone we encountered were so friendly and helpful

great accommodations. Helfpful staff and clean.

I think the location of the hotel is very good, next to the riverwalk.

It was awesome. It was nice even though one elevator was broken we managed. But they fixed it.

Not a very good experience. The conveyance of being downtown was great but the hotel was below expectation. Lack of cleanliness, missing accessories (iron, coffee maker, towels etc..). Expressed my frustration to an employee and was very dismissive.

One of elevators need to fix. It’s unusable.

I didn’t really like it it look very old

Breakfast was great, location was great. N/A

Great!

The hotel did not provide water for the in-room coffee maker. Which as it turns out was broken anyway. We were informed at check in that the room would only be serviced every other day, which was fine, but it was never serviced. The shower soap dispenser was empty (good thing I brought bar soap). We asked for wash cloths and they never arrived; we were told 'they were doing laundry'. The hotel was close to Riverwalk, which was convenient, just be aware there is a heavy homeless population in this area. It is unsettling if you are not used to it, and we were not. The Valet service was pretty good, considering I think they are understaffed. The Valet people were personable, the server in the dining room was good. Order off the menu and not the buffet. The buffet is OK if in a hurry and you eat a lot, but for $20.00 it was a better option for us to order off the menu. I don't think we would stay there again.

Exceptional

Great location! Close to Riverwalk. Rooftop pool was very nice.

We stayed there the weekend 5/29 and everything was great I just think the the valet park is ridiculous $47 per day.

Great stay at the Hilton . Will stay here again

Valet Richard was a jerk. There was on maintenance guy wish I got his name but he was on top of his game. Not a bad location, reasonably priced, maybe it was an off day but yea it wasn’t “great”

The property was located in a great place down on the water walk. My room items were not available 3 days in a row ie, wash cloths, towels and housekeeping did not come to clean room as requested at check in.

It was a good experience, everything was neatly organized. Pool could be cleaner but it was still a very pleasurable experience.

Location was ideal for our visit. Only one elevator was working for the entire time of our stay. Valet parking seemed a bit pricey so we parked in a garage that was a 3 minute walk away.

great hospitality!

Room was not cleaned daily

Everything was great! Just wish breakfast would be included in the stay! And the vallet parking is $44 thats quite a bit! Wish that could also be included in the stay!

The staff was wonderful, valley team was great and everyone offered plenty of advice. Room was clean and as pictured online. Air was COLD. Conveniently located close enough to all major attractions.

Superb

Service staff is great. They're courteous and friendly

Room was dirty. Only one elevator worked , at least 10 minutes wasted to wait for elevator each time

Had a great experience, only issue I had was one elevator in operation and the bed felt small and could be replaced. The proximity to the riverwalk was a 2 min walk. All and all a good experience .

I like it when one of the employee told me the best place to eat and what store to shop at if y’all didn’t have what I wanted down stairs. The only thing was the elevator was to slow!!

I like it when one of the employee told me the best place to eat and what store to shop at if y’all didn’t have what I wanted down stairs. The only thing was the elevator was to slow!!

Exceptional

Friendly staff and clean room. Overall a good stay here.

Elevator was broken half the time. Maid never came back to clean room

Exceptional

My stay here was great, the valet Q was excellent. I had zero issues staying here

Exceptional

D

Room was clean

Clean room and excellent staff!

The staff were so helpful and amazing. The property was very clean. I highly recommend this place!

I would recommend

We had an excellent stay!

If you’re coming by car you’re pretty much stuck having to valet your car at the hotel as there is no metered street parking anywhere close and other public garages nearby are expensive.

Very clean and conveniently located hotel. Rooftop pool was a huge plus. Highly recommend

Good

Very convenient for river walk. Clean, comfortable and nice pool area.

WE GOT THERE AT 2;00PM AND OUR RESERVATION WAS CANCELLED WITH HOTEL.COM SO WE HAD TO GET ANOTHER RESERVATION AT THE PROPERTY AT A DIFERENT PRICE

Everything!? Nothing all was great!

Everything! Nothing all was great!

Parking should be known

Unfortunately breakfast wasn’t included and for 20 bucks a person, I don’t think so

Superb

Great

Nice hotel, nice staff,

Room is clean. However there is only one water station in the entire hotel.

Exceptional

Amazing location!! Steps from the Riverwalk. Parking expensive. Pillows were atrocious. If you can bring your own I’d recommend.

Amazing location!! Steps from the Riverwalk. Parking expensive. Pillows were atrocious. If you can bring your own I’d recommend.

Exceptional

It was close to the Alamo and the Riverwalk The elevators took forever

Room was beautiful, friendly staff and great location located 1 block from the Alamo and Riverwalk.

I enjoyed rooftop views Room smelled kind of dirty, like something was wet.

Room smelled kind of dirty, like something was wet.

Superb

The stay was pretty good. I would stay here again. The only thing that sucked was parking. Had to pay for valet parking.no self parking available.

Exceptional

Room was clean. Staff was very accommodating and friendly. Breakfast buffet was average but not bad. Parking is valet only $47 a day.

Amazing atmosphere!

This is an excellent hotel . Great location. Great staff.

Parking super expensive. Needs to be more affordable

I loved the location

Valet staff was great

We enjoyed our stay. The room was nice and cold!!!!. The only issue was the noise from outside traffic and the room next door to us must have been smoking marijuana because our room stunk of that smell when we enter the room Saturday night.

Poorly staffed and the breakfast was not very good. Room was also not the best.

Clean rooms and friendly staff

The room was clean and the bed was comfy

Location Lifts took an age

Location Lifts took an age

Cool

Easy to get to. Perfectly located to the River Walk. Easy check in. Very clean and fresh looking.

Easy to get to. Perfectly located to the River Walk. Easy check in. Very clean and fresh looking.

Toilet broke while we were there and we found a lost wallet in the room

Location Toilet broke while we were there and we found a lost wallet in the room

The staff was excellent. The pillows were small and not firm enough. The breakfast buffet was excellent. The cost of overnight parking was high. The bathroom floor was sticky and needed mopping. The lobby was clean and nicely decorated. The heated pool and pool area was very nice.

Amazing staff

Exceptional

Staff is very friendly.

Staff is very friendly.

Breakfast was good. Valet parking was great.

Breakfast was great !

Clean, Staff friendly. Walking distance to The Alamo and The Riverwalk. I've stayed here twice and will be my go to hotel in San Antonio

Great location, we had a wonderful stay very close to the riverwalk and alamo.

I didn't particularly like my room, no interesting view and horrible noise between 5 and 6 am from trucks loading refuse. I also had trouble with activating the coffee machine and the AC/heating system

Had a really great experience at this hotel! The staff were friendly and welcoming, the rooms were clean and comfortable, and everything was well-maintained. The service was quick, and the overall atmosphere made the stay very relaxing. Would definitely recommend and would love to visit again!

Beautiful

Easy check in, huge room. Convenient valet parking.

Great location to river walk Room service came at 9am when check out isn’t until noon.

Excellent location. Walking distance to the Alamo site, Riverwalk, and Alamodome for a concert! Nice work...!

Clean room, quiet, safe, and oerfect location.

Wish I could get military discount.

Great hotel, and perfect location. Just wish it had a hot tub for the wife to soak in.

Good stay. Very enjoyable

Great stay

⭐⭐⭐⭐⭐

Tashin, Andrea, the valet staff. Were excellent, this will be my go to hotel for my San Antonio stays.

Clean room | on the riverwalk | great amenities

Once cleaning crew left for the day, front desk staff were unable to assist with getting extra towels, more sheets, etc. please leave towels and sheets for front desk to assist. Just in case needed.

there is no free parking. $15 a night for garage nearby but this can increase if there is an event. i was notified day of book in that valvet was $42. breakfast is also $10 which is a bagel, juice and yogurt. bed was cheap and uncomfortable. room smelled like mildew.

Right on the river walk with everything a walking distance away. Amazing coffee shop across the street, convenience store right by, and cozy beds. Would stay here every time.

Great place near to all good places!

Great staff and service. Easy access to the river walk. There was nothing I didn’t like.

Great location, clean room, nice amenities

Convenient location!

Very convenient location. Vety walksble

Very convenient location. Vety walksble

Great room, staff was top notch

Great room, staff was top notch

Clean and fresh smelling Only 2 towles

Very nice rooms and staff. Super clean. Great history and shopping in the area. Loved river walk.

Very nice rooms and staff. Super clean. Great history and shopping in the area. Loved river walk.

Super helpful and friendly staff

Super helpful and friendly staff

Need more baggage carts.

Location When the elevator broke but! It was promptly repaired!

Time to wait to get my car from the valet parking

Great staff, very clean. It’s was a great experience will definitely stay again.

Great staff, very clean. It’s was a great experience will definitely stay again.

Staff was helpful but repeatedly had to ask for things like tissue and toilet paper. Assigned a handicap room although I didn’t book the room as handicapped accessible. Right over top of bar with live music playing loudly for 2 of the 3 night stay.

Staff was helpful but repeatedly had to ask for things like tissue and toilet paper. Assigned a handicap room although I didn’t book the room as handicapped accessible. Right over top of bar with live music playing loudly for 2 of the 3 night stay.

Great

Great

Great location will stay again

Close to river

Only problem we had was the loud music coming from across the street on Saturday night.

Staff was friendly and knowledgeable about the town. And we didn't need to use our car. Very convenient.

Everything was great

Everything was great

great location

great location

It was a decent day. Everyone was really nice.

It was a decent day. Everyone was really nice.

Great hotel for price. Great location. Great breakfast. Room was clean and updated. Valet is $51 but it’s cheaper than any overnight parking downtown and more convenient.

Great hotel for price. Great location. Great breakfast. Room was clean and updated. Valet is $51 but it’s cheaper than any overnight parking downtown and more convenient.

Very bad coffee - gotta figure that out

Very bad coffee - gotta figure that out

The room was very comfortable . The location was close to everything . The staff very courteous including the valet.

The room was very comfortable . The location was close to everything . The staff very courteous including the valet.

My stay surpassed every expectation. The room offered generous space and a beautifully appointed restroom with an upscale feel. The convenience of an on‑site restaurant and bar added to the refined experience. The rooftop pool was a true highlight, featuring elegant seating and a breathtaking panoramic view of downtown. During checkout, I had a brief encounter with the general manager, who personally inquired about our stay — a thoughtful touch that spoke to the hotel’s commitment to excellence. Check‑in was seamless, and the staff delivered exceptional service from beginning to end.

My stay surpassed every expectation. The room offered generous space and a beautifully appointed restroom with an upscale feel. The convenience of an on‑site restaurant and bar added to the refined experience. The rooftop pool was a true highlight, featuring elegant seating and a breathtaking panoramic view of downtown. During checkout, I had a brief encounter with the general manager, who personally inquired about our stay — a thoughtful touch that spoke to the hotel’s commitment to excellence. Check‑in was seamless, and the staff delivered exceptional service from beginning to end.

towel sets not in room and asked several times in the 2 days for wash and hand towels but never got them. AC wall control not operating.

towel sets not in room and asked several times in the 2 days for wash and hand towels but never got them. AC wall control not operating.

Clean room, nice stuff

Clean room, nice stuff

Courteous staff. Room was clean but carpet was dirty.

Courteous staff. Room was clean but carpet was dirty.

You guys took good care of us. Thanks

You guys took good care of us. Thanks

Great experience

Great experience

Staff very friendly. Bed was super comfortable, clean quiet. Loved the walking

Staff very friendly. Bed was super comfortable, clean quiet. Loved the walking

Staff was great, room was clean. Excellent location to River Walk and Alamo

Staff was great, room was clean. Excellent location to River Walk and Alamo

Helpful staff and everything went well

Helpful staff and everything went well

Prime location but the location is terrible!!

Prime location but the location is terrible!!

Stay was good except parking was too expensive per night.

Stay was good except parking was too expensive per night.

Clean rooms great staff only breakfast was not good. Everything else was great especially location.

Clean rooms great staff only breakfast was not good. Everything else was great especially location.

It’s was real nice

It’s was real nice

everything so clean, ALL staff was very pleasant and friendly and so informative! definitely will stay here again ♥️

everything so clean, ALL staff was very pleasant and friendly and so informative! definitely will stay here again ♥️

Great service from front desk had comfortable stay. Valet parking gets congested could use some more assistance.

Great service from front desk had comfortable stay. Valet parking gets congested could use some more assistance.

Clean

Clean

Great job by entire staff. Valet staff was the excellent.

Great job by entire staff. Valet staff was the excellent.

Clean room. Friendly valet and front desk. Great location

Clean room. Friendly valet and front desk. Great location

Expenses such as daily deposits, breakfast and parking all not included

Expenses such as daily deposits, breakfast and parking all not included

We were in room 411, and the view of San Antonio from the window was filled with air conditioning units and other mechanical devices that made noise most of the night. I think the compressor on one of the units outside our window had an issue. Worst stay Ihave had in years, and I paid a hefty price for a poor facility.

We were in room 411, and the view of San Antonio from the window was filled with air conditioning units and other mechanical devices that made noise most of the night. I think the compressor on one of the units outside our window had an issue. Worst stay Ihave had in years, and I paid a hefty price for a poor facility.

The room was clean and the staff was attentive to our needs. Very friendly and helpful staff throughout!

The room was clean and the staff was attentive to our needs. Very friendly and helpful staff throughout!

We always enjoy our stays here. Our whole family stayed here. Everyone is courteous and helpful

We always enjoy our stays here. Our whole family stayed here. Everyone is courteous and helpful

yes

yes

was chillll

was chillll

Likes my room and the staff

Likes my room and the staff

There was two holes in floor covered by carpet!! Hot water was warm!! Would not Recommend

There was two holes in floor covered by carpet!! Hot water was warm!! Would not Recommend

Room was given away

Room was given away

The room was not clean. The carpet was old, smelly.

The room was not clean. The carpet was old, smelly.

I did not encounter any difficulty with anything.

I did not encounter any difficulty with anything.

Couldnt sleep from all the cars racing their motors outside my side of building. 2 nights and both nights was loud. Valet was a disaster and still charged full amount even after I had to walk 4 blocks to get my own car with luggage in tote. anot a great bday weekend experience

Couldnt sleep from all the cars racing their motors outside my side of building. 2 nights and both nights was loud. Valet was a disaster and still charged full amount even after I had to walk 4 blocks to get my own car with luggage in tote. anot a great bday weekend experience

Need a better groomed host or associate. I almost asked to check my engine oil because he looked like he worked in a garage.

Need a better groomed host or associate. I almost asked to check my engine oil because he looked like he worked in a garage.

First day bathroom (tub and shower) were dirty. I checked out only to find out I couldn’t get a refund so instead of spending money on another hotel I came back and they changed the room. Second room bathroom shower was still not clean !! Room service came by once to give clean towels and sheets on a 6 day stay. Just was not the quality of any Hilton I have ever stayed in

First day bathroom (tub and shower) were dirty. I checked out only to find out I couldn’t get a refund so instead of spending money on another hotel I came back and they changed the room. Second room bathroom shower was still not clean !! Room service came by once to give clean towels and sheets on a 6 day stay. Just was not the quality of any Hilton I have ever stayed in

The staff is superior. The valet team was unbeatable. The hotel and rooms were very nice and clean. The area was safe and very walkable to anything downtown.

The staff is superior. The valet team was unbeatable. The hotel and rooms were very nice and clean. The area was safe and very walkable to anything downtown.

Staff were very welcoming and helpful. The room was nice and clean.

Staff were very welcoming and helpful. The room was nice and clean.

clean room, the staff were very attentive.

clean room, the staff were very attentive.

The bed was too small for 2 people to considered a queen bed. We can barely turn over if 2 people are sleeping in 1 bed. The breakfast was available however no complimentary for the guests and required to pay.

The bed was too small for 2 people to considered a queen bed. We can barely turn over if 2 people are sleeping in 1 bed. The breakfast was available however no complimentary for the guests and required to pay.

Great location - will definitely use again. I liked that it was very close to everything (one block from Riverwalk) but in a quieter, less busy area. Lots of good food nearby. Staff were very helpful. Rooms were clean and nice size. Very comfortable stay.

Great location - will definitely use again. I liked that it was very close to everything (one block from Riverwalk) but in a quieter, less busy area. Lots of good food nearby. Staff were very helpful. Rooms were clean and nice size. Very comfortable stay.

Overall, our stay was pleasant. The location of the hotel is very conveniently located to the riverwalk, restaurants, stores and shops. I would like to say that the valet service was excellent and staff was very friendly

Overall, our stay was pleasant. The location of the hotel is very conveniently located to the riverwalk, restaurants, stores and shops. I would like to say that the valet service was excellent and staff was very friendly

Clean rooms, amazing staff, valet parking was great and location of hotel is amazing.

Breakfast was expensive, otherwise great stay

Room was ok, noisy from alley. Good housekeeping.

IT WAS IN THE PERFECT LOCATION VERY SATISFIED ALL THE WAY AROUND, I WILL BE GOING BACK SOON.

Great experience with my son and husband

Staff were very friendly but it was very noisy throughout the entire night. Only 1 elevator worked so there was always a wait. The toilet paper holder fell right off the wall and you could tell they tried to fix it prior with two nails. Like, just fix it for real? Also, a lot of homeless on Houston. Fine during the day but I didn’t feel safe going anywhere alone at night. It was a good price, but you get what you pay for I guess.

Our stay was great. Wish you had bar service available poolside.

Staff was very nice.

No comments

Rooms were ok. If you book through Expedia you don’t get room you booked. We got 2 queens instead of 1 king. Hotel is not cleanest. Carpets were old

.

My whole experience at this hotel from the valet parking, checkin-in to just an employee asking us about our stay and if we needed anything, was the best. Felt comfortable and would highly recommend this hotel and their staff!

Room was clean and comfortable. Room 1002 had the loudest AC unit, sounded like an airplane getting ready to take off. Also, a horrible knocking noise that went on ALL NIGHT. I couldnt sleep. I have no idea what it was, but it was very unpleasant. Hope someone can read this and find out what that noise is and fix it for future people staying in that room.

The staff were very nice and personable. I’d give it a 4 star if it weren’t for the fact that the bathroom (shower) needs serious updating. The shower was grungy with what looked like moldy stains. No hand soap at sink. Carpets in the hallways need cleaning. Staff and location made up for this hotel being a 3star rather than 1star.

Really good

Staff was helpful and responsive

Check in was confusing because couldn’t get access into building and there were no signs explaining what to do. I had to get the Valet guy to let me in and rely on other guests for instructions on how to get to the lobby.

Like the room, location, staff. Very nice stay.

Great

Room was ready 1 hour after check in time.

Great location. Everything was within walking distance. Spacious room and nice staff.

My only suggestion is to add alarm clocks to the rooms. There is no clock to tell the time!

Great place to stay!!! Definitely will stay again.

La habitación fuerte olor a cigarro y también dejaron la habitación abierta después de la limpieza ☹️

Pleasant staff.

We liked the close proximity to the riverwalk and the Alamo, the breakfast buffet and the roof top pool.

Thank you we enjoyed our stay

The room was very nice; however, the mattress was too soft for us. The bathroom was very clean with an nice amount towels. We did park in the nearby parking garage because we found the $47 plus rate too expensive to park our truck. The hotel location was great also.

Love everything about this property

When I returned to retrieve my belongings, I was shocked to discover that while my pants were indeed there, my belt was missing. I clearly explained to Jorge that the belt had been attached to my pants when I left them in the room. Yet, he could offer no explanation as to why the belt was not returned with them. This is extremely upsetting and unacceptable. It leaves me with the impression that there are untrustworthy individuals working within the Hilton staff. As a paying guest, I expect honesty and accountability, not to lose a valuable item due to negligence—or worse. I hope Hilton takes this matter seriously and investigates it thoroughly. At the very least, I hope that corrective action will be taken to prevent this from happening to other guests.

Has a great time.

great location.

Called around 145pm to confirm the paid reservation and was instructed room would be ready by 3pm. Arrived to town and went to have dinner then at around 345pm i picked my room through the hilton app for the 10th floor and checked in to arrive at 4pm. Arrived at the hotel around 415 to collect plastic card keys only to have the attendant in the lobby tell me that my room was still.not ready. Had to wait another 15 minutes and they down graded my room to the 4th floor. Then the following day we had a housekeeper open the foor to our room around 10am without knocking and we had our do not disturb and we have a pet inside cards outside the door. I approached the lobby attendant to advice him of what had happened and he didn't seem concerned or apologized for the inconvenience. Never again will i stay in this specific hotel. Hopefully other hilton hotels aren't the same.

Perfect location for a weekend getaway to the Riverwalk. Staff was polite and very kind. Valet was pricey, but considering we never used it since we checked in, it was worth having a piece of mind. Walkable for all Riverwalk and touristy spots. Plenty of food options. Room was perfect!

The property itself and the room were great however, we utilized the valet parking and when our car was returned to us the next day the inside of the car was trashed and everything from the center console and glove box were pulled out with several things stolen. When reported to the valet manager the only “fix” offered was not being charged for the valet parking

First time with Hilton Garden Inn. It was a nice stay. Couple problems with the bathroom regarding cleanliness but overall still a good stay. Great location

Hotel location and quality was very good. Breakfast service and quality was very good. Main issue was the valet service at an overpriced $47 per night. On two occasions during our stay, the staff did not check our car in and we could not request the car in their app. We had to go down to the valet area to personally request the car and upon checkout we had to wait over 40 minutes.

Amazing

Very nice view

such a good location and nice views!

Enjoyed staying here for the weekend. Everything we did was convenient and walking distance from our hotel.

Great location for the River walk

We stayed for for 5 nights and they only cleaned our room ones.We had to call the front desk the other 4 days for clean towels. We love Hilton, but not this time in San Antonio.

Good location

Super close to the river walk. Staff was very friendly and welcoming

we had a great day for our conference and then we decided to grab a bite and some drinks downstairs maybe Barton and Becky and she made the night an amazing experience

Had a great stay, and then we went to the bar and had a wonderful time there and the bartender. Becky was amazing.

Stay was great but shower did not drain well

Had a wonderful trip and my stay was comfortable

Valet took 45 minutes to retrieve my vehicle...which i had to stop to ask them and thats the only reason i got it. The reception/coffee area was filthy. The bathroom had someone elses hair all over it when i checked in. The coffee maker did not work.

Love the location, and the entire staff. Had a great stay.

It was so bad, and falsely advertised. We didn't even stay at our paid room due to the unsafe area wouldn't recommend.

I felt welcome and the hotel was clean.

Location was great, could see the Alamo from our window

O

Great location close to river walk. Room was comfortable and clean. Will stay again when I visit San Antonio again!!! Pool was ok

We would like to thank Hilton Garden Inn for having us in SA this weekend. It was right where we wanted to be, and we thank you for the awesome services. We will be back soon, thanks.

The king size bed was definitely comfortable. Everything was clean. Every time I stay in a hotel I check for bedbugs and did not find any… which makes for a great stay ☺️

⭐⭐⭐⭐⭐ Secondly, I was assigned Room 904 which overlooks a Brand Whiskey Bar. It was extremely noisy and unbearable to be able to sleep. The night desk clerk lady, I believe, "Connie" *sorry I can't remember* 🙂 (08/02/25) was very sympathetic to my situation and accommodating, swiftly moving me to the other side of the building into Room 917. Thanks to the entire staff for your excellent service and efficiency in meeting new challenges!

The property was clean.

Convenient

Great front desk- clean room! Thanks for getting me in a bit early on the check in, very kind :)

Staff was very polite, loved the roof top pool. Valet staff was quick to retrieve our vehicle.

Very Good hotel

Everything

Great

*

Disappointed that some of our toiletries were empty. Was surprised that a 4 star hotel did not offer daily housekeeping services. We had to wait over 15 minutes for valet to get our car upon leaving.

Once you get to this hotel, they charge you a service fee which we did not mind but what we did mine was they charge you ahead of time for valet which is over $40 a night. And they will not refund you till after you leave the place. There is no parking for free anywhere around the hotel. You have to pay to park. The valet man recommended for us to park in a parking garage a little ways up the street. However, we were two girls by ourselves, and it was very sketchy walking the streets of San Antonio that late at night.

Staff was great, room was nice. Pool on the terrace was great! The hotel is located in a perfect spot, so close to the Alamo and Riverwalk restaurants. Valet was a little pricey but you have other parking options.

Great, spacious rooms. Loved the beds, the spacious bathroom with a vent and walking distance from the best part of the Riverwalk.

Nice place, convenient to all that the Riverwalk has to offer.

Nice location near riverwalk

It has great location, nearby to the Riverwalk and the Alamo. Valet parking people where great! We arrive at night and tired and they totally nail it helping. Lobby and restaurant are pretty clean and modern, check-in was pretty easy, but the coffee machine was broken at the lobby. I had 2 rooms, and we have problems in both. One has torn carpet at the entrance and OMG the shower was totally dirty, there was hair everywhere! trash and dirt keep coming out of the bathtub drain circle when you turn on the shower. On the other room, the plugs didn´t work and the shower situation was mainly the same. In the morning the waiter was pretty rude, his responses where really rough and he gave us the bill when we where just sitting in a buffet style breakfast?

There was feces on the toilet seat and hair on the bathroom floor from the previous guest. When the room was "serviced" the floor wasn't vacuumed and the linens not changed, just made up.

Hotel is in a very convenient spot. Airport is no more than 15 minutes away. Riverwalk is only a few minute walk along with a small shopping center, bars, and other activities. The rooftop pool is nice but very small, they also have a bartender up there for a few hours which is nice. Did not get a chance to try the hotel bar/restaurant so nothing to say there. I will say the rooms are small. The bathroom is basically have the room. When I looked at the initial picture on Expedia the room looked very spacious so I was confused when we opened the door. I then called down to the desk and she said they were a standard room hotel. I went back on Expedia just to see that the other pictures on here were the actual room. So don’t be like me and assume the king bed is the bigger room showed. Other than that there is not much else to say besides when I had to call 3 times over the span of 6 hours just for washcloths.

The staff and accommodations were excellent, our only issue was a light that didn’t work in the bathroom, but we didn’t complain so they didn’t know to fix it, other than that it was great!

H%%

Great stay, super fast with an early check in.

It’s a little weird that the property doesn’t automatically do room service every day, considering the cost and area. Also, while the parking fee is exorbitant, you’re pretty much going to have to pay that anywhere unless you want to park your own car in a questionable garage because all the hotels are using the same valet company. The hotel itself was fine and being just off the river will save you at least $100 per night. Breakfast wasn’t included, but why should they offer it if no one else in the area does either? I don’t know if we’ll come back to the same hotel when we visit again. They did nothing to stand out.

Stay was ok. Room was a little small. The location was great

Close to Riverwalk. Great rooftop pool. Noisy at night. Clean and comfortable rooms. Staff was great. Friendly parking attendants.

Close to the Riverwalk and shops, easy commute and

The bed was so comfortable. The room was spacious and nice

Prime location. Room was small and we had some issues with the toilet but maintenance came and fixed the issue. The room did smell a bit musty and ac didn’t blow very well but we made it work. The staff members were really nice & valets did a really good job. Overall the lobby was clean, pool area was nice, and the stay was fine.

Overall a great stay

The stay was great except we asked for more bath towels/hand towels and never received them. Then when we went to check out they said we had $118 charge for the restaurant/alcohol. We never went to the restaurant. I had to wait there over 30 minutes for the front desk clerk to go back and forth to the restaurant.

Beautiful hotel. Excellent location. Very clean. Staff very nice.

Overall it was great!

Walking distance to the riverwalk. Great clean quiet room.

Not very clean

It was a pretty nice hotel for the price. It needs some remodeling. The bathroom needs to be updated. We were able to check in prior to the 3pm check in time.

The pool was out of use for half of our trip, no explanation as to when it would reopen.

Room was comfortable, close to River walk.

Great location, walking distance to all the downtown restaurants, museums, tourist attractions, and Riverwalk.

Lobby is on second floor, not street level. Waited 12 to 15 min for an elevator just to check in. Homeless everywhere when you step out of hotel.

Loved the view

Our experience with the valet was a solid 1/10. The link they send you to ask for your car stopped working after night one, that was later found out to happen because they had connected my car to someone else by spelling my last name wrong. As well as they did not fix it for the next two nights. Requesting your car was about a 20 minute wait and we would have to call down to get the car requested, just for them to not even go get the car until we were standing outside wondering what the long wait was and they then proceeded to get my keys and go get the car. When the car did finally arrive it smelled of cigarettes when I am definitely not a smoker. When asking the valet for help with requesting the car the man insisted I was doing it Wrong and not paying attention to the correct link, so he wanted to show me on my phone and when I was still correct he said he couldn’t changed that and oh well. Now the room - we had a standard king room, bed was comfy and house keeping was clean. The blinds were broken and we needed to call someone to come fix them so we could open the shades. They did come quick and fix it but it didn’t hold and was broken again by next morning but it wasn’t worth the fight.

Hotel should make customers aware of the valet only parking and fee before they book. Valet service was awful. A bunch of clueless kids operating the valet service. Lost our keys the first night. Told us everything was digital when we asked for a ticket, but never asked for our cell number to send text. Valet drivers were caught vaping in our car, and constantly moved seats or laid them back like it was their own personal car. I’ve stayed at plenty of other Hilton Garden Inn’s that were cheaper and much nicer and friendlier. Convenience of being right on the Riverwalk was not worth the price or experience. Will not be staying at this Hilton Garden Inn again.

The pool was the other issue-it is filthy. The water is murky-it clearly is not being serviced the way it should be. It's also extremely small. Finally, the parking is valet only- at $42 a day. You have to send a text to request your car, and we waiting up to 20 minutes for our car. Go to the Hyatt Regency Riverwalk instead-much nicer and cleaner with friendly staff.

We enjoyed a great stay here in San antonio. The valet service was excellent, the front desk service was prompt and friendly. We'll stay at Hilton Garden Inn next time we come as well

Whole stay was horrible

Staff are nice. Room is nice and clean

The young lady at the front desk was more than helpful. They kept running out of coffee in the room.

Our stay was great. The room was as advertised and facing the city. Front desk was very helpful with food recommendations and the valets were curtius and professional.

Property located in a convenient area

Also, just a heads up. both elevators have a bit of a shake to them!

Great staff the young woman in valet was amazing. Rooms were nice and ac worked great. Only minor thing was we were by the elevator but it wasn’t as loud as other hotels but we just put the tv on and we couldn’t hear it anymore

Property was clean and orderly. Room was very clean and cozy

Really enjoyed our time here, thanks.

Glad to be near the River Walk and all the restaurants and activities.

I flew out to SA for meeting. When i got there, i was informed that my room was canceled due to water damage on some rooms. Hilton customer service rep, explained that Expidia was going to call me witch i never received a call from either or..

Not a bad property. Good lscation

ok

In general, a good experience. I would improve the look of the valet area. It is dated and does not match the contemporary look of the hotel. The mustard color and general appeal give a not so safe or nice first impression on arrival. Great service and food. Thank you.

The only problem we had was that the keys wouldn’t open the room door.. tried multiple keys , but the staff was on the situation and it was smooth sailing .. thanks

Very nice rooms, excellent guest services

My hats off to the Valet personnel, they are very kind and professional. Thank you,

All was good but at 6am the alarms went off in the building with an announcement in intercoms says to leave immediately due to an emergency. We were down five flights of stairs before seeing other guests come back and tell us false alarm. It was because someone took a hot shower. No hotel staff told us in intercom it was a false alarm or apologized for the scare.

Excellent location