Hilton Garden Inn San Antonio At The Rim

AC did not cool room, room and hallway had a terrible smell and the pillows were as flat as folding a towel and using that

Hotel is nice but they don’t tell you that you have to pay to park there when you’re already paying to stay there. They tell you that after check in.

Downside is the Extra $10 per night for parking and the fact the you have to pay for breakfast that is nothing other than a Continental breakfast. It is cheaper and you get a better meal for breakfast if ya just go somewhere else for breakfast. Only 1 elevator worked. And Hotels.com fails to mention the $150 deposit you have to pay when you arrive. Even though ya get it back, it should however be mentioned as it is not.

Exceptional

No hotel shuttle as advertised, no free breakfast as advertised, pool was cloudy and hot tub was broken.

I personally found everything great

Comfortable stay . Stayed there previously

Very good

Exceptional

The rooms were clean and the a/c worked great. The staff was friendly and helpful. I’d definitely stay here again.

Not much Torn wallpaper, dirty elevator floor, missing light fixtures, pool light fallen out and putting kids at risk. They had a janky arrangement where you had to pay a third party to park on the property, even though it was an open asphalt paved lot. I could go on and on.

Not much Torn wallpaper, dirty elevator floor, missing light fixtures, pool light fallen out and putting kids at risk. They had a janky arrangement where you had to pay a third party to park on the property, even though it was an open asphalt paved lot. I could go on and on.

The room was clean but the shower floor creaked when you were inside. It made you feel like you were going to fall through the floor. The shower door also bangs when it closes so beware. The staff were helpful and there was an ice machine on our floor which is not as common now-a-days. The breakfast was not great so I would recommend going out.

Good place

Bad

Paying a parking fee.

Perfect stay for a shopping spree and great dining at The Rim. Paying a parking fee.

Its close to six flags We had to pay for parking

We had to pay for parking

Exceptional

The property was clean, except for the seating area in the lobby had quite a few dirty chairs. But the biggest issue, albeit a minor one, is that there is a step lid garbage can near the coffee that is broken. So you have to touch it with your hands to open it, and it was overflowing every single day we were there. Empty the trash people! And replace that garbage can.

Everything was great but the continental breakfast. It was way overpriced for what was available. We went right after 7 when it opened Saturday morning and it was ice cold. The manager did apologize and say they were making more pancakes because they were rock hard but by then we were already done.$15.95 for cold eggs, potatoes, and sausage?! Super overpriced and then it was cold on top of that. Continental breakfast

Everything was great but the continental breakfast. It was way overpriced for what was available. We went right after 7 when it opened Saturday morning and it was ice cold. The manager did apologize and say they were making more pancakes because they were rock hard but by then we were already done.$15.95 for cold eggs, potatoes, and sausage?! Super overpriced and then it was cold on top of that. Continental breakfast

Location, Cleanliness, staff parking fees and having to scan QR Code to pay

parking fees and having to scan QR Code to pay

Yes

Hotel was located well for what we needed and the staff was excellent.

Exceptional

Everything was great

You had to pay $15 extra to have breakfast

Clean and fresh, that goes a long way in making a pleasant stay. You had to pay $15 extra to have breakfast

Large rooms

Exceptional

Great location to shops, amusement park and restaurants.

Good location Shower barely drained as well as the sink, and there was a can of empty Pringle’s under the bed when entering the room. Did not like that it’s a $50/day incidental fee either

Good location Shower barely drained as well as the sink, and there was a can of empty Pringle’s under the bed when entering the room. Did not like that it’s a $50/day incidental fee either

Arrived and told all rooms sold out, despite our having a reservation which was eventually found. They make you pay an add on charge to park in their own parking lot, which is outrageous. Ice machine on our floor was broken, the one on next floor up was flashing that it needed cleaning soon. They both looked old and rusty. Most hotels these days offer a Complementary Breakfast, not here to though, they charge $12+ per person. We skipped that offer. Overall a bad suggestion for a place to stay from Expedia.

Goof

Exceptional

Rude

The hotel was clean the staff were accommodating and professional

Loved the area where we were at…there is plenty to do and plenty to choose to eat from…

Beds comfortable. Paid for breakfast, was told it's until 1030am at checkin. Went down with my kids at 9:55am, empty breakfast area, staff couldn't be found for 10 minutes, then they said it's over at 10am and I'm going home. Trash.

Paid for breakfast, was told it's until 1030am at checkin. Went down with my kids at 9:55am, empty breakfast area, staff couldn't be found for 10 minutes, then they said it's over at 10am and I'm going home. Trash.

Superb

Small beds, you have to pay to park, breakfast is $15 for a very limited continental breakfast and the room smelled like a moldy old house. For the price of the room, these amenities should have come with the room.

Small beds, you have to pay to park, breakfast is $15 for a very limited continental breakfast and the room smelled like a moldy old house. For the price of the room, these amenities should have come with the room.

Bar was great! Thanks

Bar was great! Thanks

Location My room I reserved was not available I wanted two beds and was given away upgraded to king suite and had to use sofa bed - not comfortable breakfast was included and was not very good cold and no flavor

My room I reserved was not available I wanted two beds and was given away upgraded to king suite and had to use sofa bed - not comfortable breakfast was included and was not very good cold and no flavor

Close to shopping Staff checking in that evening not very welcoming

Paying for parking

Breakfast should be free

Breakfast should be free

Staff was great, room was ok compare to pictures shown

Staff was great, room was ok compare to pictures shown

The room was good but did not like having to pay for breakfast that is free at other hotels for same quality of food

The room was good but did not like having to pay for breakfast that is free at other hotels for same quality of food

Parking is not complimentary

😇

😇

We do not like, and we have to check out because family matter

We do not like, and we have to check out because family matter

Breakfast was $15.00 here. Not doing that. Tub spout was broken. We had family stay here last month and they got the same room. Tub spout was broken then. They also and reported it and changed rooms, but it's still not fixed. They charge for parking after you check in. Not durring, it's another totaly separate transaction. The tub also has black mold allnover the grout along rhe tub. We will not stay here again

Had to pay for parking in a regular hotel parking lot crazy and don’t mention the construction that wouldn’t allow you to the hotel and the only road to the hotel was blocked by a cop who wouldn’t allow you down to the hotel which was at Vance Jackson- shower head did t work and tv wouldn’t operate properly.

Self service hotel? Staff

Self service hotel? Staff

Paying for parking

we had no working tv in the room. When we asked the staff if they could get our tv going, they said there was "no maintnance" workers on the weekends. It was until we were checking out early that the receptionist suggested changing us to a new room with a working TV. We moved to another room and stayed the remainder of our trip. I will NOT be staying at this hotel anymore.

Did not do breakfast Tv issues. Lamp turn on switch difficult. Fee to turn on phone!!!! Did not ask for accessible room and did not like bathroom. Kleenex and tolliet tissue rough...low grade. Light flickered in hallway. Housekeeping knocking on door at 10am. One coffee pod for 2 people. Housekeeping

Clean room

Clean room

Not sure it was per order

Not sure it was per order

Greta location

Greta location

Quiet and clean

Quiet and clean

Location No conditioner Coffee maker broken Poor TV , no streaming service

Not all staff was bad, only a handful, maybe like 3-4 of the female staff were rude. Gave my wife and I ugly looks for no apparent reason. The room itself wasn’t bad but it wasn’t stocked up like it should’ve been. You have to pay for parking which is ridiculous, the Courtyard by Marriott across the street offers FREE parking, and the rooms are WAY nicer and cleaner there. The staff is better there too. I will NOT reserve this hotel again, nor would I recommend it to anyone. Spend your money wisely and stay at the Courtyard instead.

Not all staff was bad, only a handful, maybe like 3-4 of the female staff were rude. Gave my wife and I ugly looks for no apparent reason. The room itself wasn’t bad but it wasn’t stocked up like it should’ve been. You have to pay for parking which is ridiculous, the Courtyard by Marriott across the street offers FREE parking, and the rooms are WAY nicer and cleaner there. The staff is better there too. I will NOT reserve this hotel again, nor would I recommend it to anyone. Spend your money wisely and stay at the Courtyard instead.

Room clean, only problem I had was no bottle water to make coffee and I also didn't like coffee beans. When I arrived the receptionist was very friendly and presentable

Room clean, only problem I had was no bottle water to make coffee and I also didn't like coffee beans. When I arrived the receptionist was very friendly and presentable

I woke up at 2 am to use the bathroom and discovered a water leak. The bathroom floor was wet and the room could potentially flood. I called the front desk and they did not have any maintenence staff, therefore, there was no solution. I asked the front desk for towels and that helped.

I woke up at 2 am to use the bathroom and discovered a water leak. The bathroom floor was wet and the room could potentially flood. I called the front desk and they did not have any maintenence staff, therefore, there was no solution. I asked the front desk for towels and that helped.

Everything was very nice, staff could’ve been a friendlier. However I would definitely stay here again.

Everything was very nice, staff could’ve been a friendlier. However I would definitely stay here again.

Clean rooms and facilities, family environment, DISLIKE having to pay for parking when there are no other businesses next to the Hilton that could be using the parking lot,

Clean rooms and facilities, family environment, DISLIKE having to pay for parking when there are no other businesses next to the Hilton that could be using the parking lot,

Yes it was nice n clean

Yes it was nice n clean

Friendly people at the counter

Friendly people at the counter

Location only The room they assigned me was utterly disgusting with dingy bedding.

Room was ok. But I everything was an extra charge. No continental breakfast. And parking is $10 a night.

Room was ok. But I everything was an extra charge. No continental breakfast. And parking is $10 a night.

Bathroom issues, parking issues & food issues

Bathroom issues, parking issues & food issues

Place was good location but didn't like having to pay extra on parking n such Parking the deposite took to long to return

The front staff super friendly Alexis and Candie great us and where very courteous to us making sure we were properly accommodated in our stay and made our stay very comfortable Everything was amazing

great area near the rim and six flags

great area near the rim and six flags

We got a suite to be able to have a seating area to watch TV. The TV only worked sometimes. They weren’t able to fully fix it, replace it. We asked to give us at least a refund for the amount extra it costs us to upgrade but it was not approved. Rooms need upkeep also. Customer service was pleasant and professional but couldn’t fix the issue. The toilet seat was also in bad condition

We got a suite to be able to have a seating area to watch TV. The TV only worked sometimes. They weren’t able to fully fix it, replace it. We asked to give us at least a refund for the amount extra it costs us to upgrade but it was not approved. Rooms need upkeep also. Customer service was pleasant and professional but couldn’t fix the issue. The toilet seat was also in bad condition

Good

Good

Had to pay for parking and breakfast which was awful after paying for the stay. I am a Hilton rewards member and did not like this Hilton. Definitely preferred the one we stayed at in Houston over this particular one.

Had to pay for parking and breakfast which was awful after paying for the stay. I am a Hilton rewards member and did not like this Hilton. Definitely preferred the one we stayed at in Houston over this particular one.

The shower curtain smelled sour. Room had a musty smell.

The shower curtain smelled sour. Room had a musty smell.

They charge for parking and for the breakfast

They charge for parking and for the breakfast

Good customer service

Good customer service

Great location and close to food and nice shops.

Great location and close to food and nice shops.

Water was cut off two days in a row. Elevator was acting up

Water was cut off two days in a row. Elevator was acting up

This place is clean and has friendly staff.

This place is clean and has friendly staff.

Charged $10 a day for uncovered parking Only one elevator was working Breakfast food was not inviting. I expecting more for the price at a Hilton

Charged $10 a day for uncovered parking Only one elevator was working Breakfast food was not inviting. I expecting more for the price at a Hilton

The check in was very smooth! The staff are great. A privilege to be here.

The check in was very smooth! The staff are great. A privilege to be here.

It was in a good location, clean, and affordable.

It was in a good location, clean, and affordable.

Great location. Great customer service.

Great location. Great customer service.

When we checked in there was no staff at the desk for nearly 10 minutes, only one elevator was functioning and was run down looking, the room itself was outdated, especially apparent in the bathroom, with low water pressure, degraded fixtures and a very dusty register, and we somehow managed to get a bee in our 6th floor room. The jacuzzi downstairs had to be turned on by maintenance, which took over half an hour, then another half hour to even get warm, and it was questionable whether it was cleaned/maintained considering the lack of attention in general. There were minimal pool towels available and they were they were barely big enough for my children. Also the exterior door was not key secured, so the safety aspect was questionable. The breakfast buffet was expensive for what it was, and the one night we went down and wanted to grab a drink at the bar it was closed down because someone had called out. The water and coffee station were mostly empty (either of liquids or of cups), and staff was often away from the desk. They were not unpleasant, but that was really the only positive of the stay. However I would never recommend anyone stay here, as we certainly never would again.

When we checked in there was no staff at the desk for nearly 10 minutes, only one elevator was functioning and was run down looking, the room itself was outdated, especially apparent in the bathroom, with low water pressure, degraded fixtures and a very dusty register, and we somehow managed to get a bee in our 6th floor room. The jacuzzi downstairs had to be turned on by maintenance, which took over half an hour, then another half hour to even get warm, and it was questionable whether it was cleaned/maintained considering the lack of attention in general. There were minimal pool towels available and they were they were barely big enough for my children. Also the exterior door was not key secured, so the safety aspect was questionable. The breakfast buffet was expensive for what it was, and the one night we went down and wanted to grab a drink at the bar it was closed down because someone had called out. The water and coffee station were mostly empty (either of liquids or of cups), and staff was often away from the desk. They were not unpleasant, but that was really the only positive of the stay. However I would never recommend anyone stay here, as we certainly never would again.

Elevator broken down for over 3 weeks!

Elevator broken down for over 3 weeks!

The staff were lovely and allowed us to check in early. I love how close the hotel is to Six Flags and the numerous dining options available. My only negative was that the rooms were very humid and damp.

The staff were lovely and allowed us to check in early. I love how close the hotel is to Six Flags and the numerous dining options available. My only negative was that the rooms were very humid and damp.

The front desk staff was friendly and service was prompt when asked for things such as towels and sheets. Most of the disappointment of this hotel is the price for the pay out - I would have rather stayed at the La Quinta for $80/night.

The front desk staff was friendly and service was prompt when asked for things such as towels and sheets. Most of the disappointment of this hotel is the price for the pay out - I would have rather stayed at the La Quinta for $80/night.

Everything was great just be aware of the parking fee

Everything was great just be aware of the parking fee

Not overly impressed. The attitude of the front desk was not great. Was dismayed to find out they charge for parking. The hotel itself is pretty dated and could use some updating. The bed was not very comfortable. Overall meh. Will check out some other options in this area next time we come.

Not overly impressed. The attitude of the front desk was not great. Was dismayed to find out they charge for parking. The hotel itself is pretty dated and could use some updating. The bed was not very comfortable. Overall meh. Will check out some other options in this area next time we come.

Only 1 elevator was working which was inconvenient, closet door was broken, and front desk during check in seemed too eager to be on her phone.

Only 1 elevator was working which was inconvenient, closet door was broken, and front desk during check in seemed too eager to be on her phone.

Charged for parking 10 dollars a night no housecleaning and no hot water at night or the next day and refuse to give any type of refund or anything

Charged for parking 10 dollars a night no housecleaning and no hot water at night or the next day and refuse to give any type of refund or anything

Room did not have air.

Room did not have air.

Staff was nice great service, near lots of cool shops and restaurants. The room needed work there was pieces of random wood holding up the AC the room was nice. You have to pay for parking! which isn’t cool you already paying for the hotel why isn’t parking included????

Staff was nice great service, near lots of cool shops and restaurants. The room needed work there was pieces of random wood holding up the AC the room was nice. You have to pay for parking! which isn’t cool you already paying for the hotel why isn’t parking included????

Right after I got there, the elevator went out. I had to walk down 6 flights of stairs to go get my things., back up with my things and then back down to go to dinner. It was working when I got back from dinner. The morning of checkout, there was no hot water. After calling, about 40-45 minutes later, we had hot water but by then, I was almost ready to check out. I mentioned this while checking out, and the clerk really did not have much to say about the inconvenience.

Right after I got there, the elevator went out. I had to walk down 6 flights of stairs to go get my things., back up with my things and then back down to go to dinner. It was working when I got back from dinner. The morning of checkout, there was no hot water. After calling, about 40-45 minutes later, we had hot water but by then, I was almost ready to check out. I mentioned this while checking out, and the clerk really did not have much to say about the inconvenience.

It was dirty, unkept, had roaches, crumbs, stains, and had a terrible body odor smell. The refrigerator also was not working but the front desk changed our room and fortunately the refrigerator worked but the room was also not very clean and had the same foul smell, roaches, mold, slow draining tub, and now I have a strange rash from dirty linen. I would not stay there again.

It was dirty, unkept, had roaches, crumbs, stains, and had a terrible body odor smell. The refrigerator also was not working but the front desk changed our room and fortunately the refrigerator worked but the room was also not very clean and had the same foul smell, roaches, mold, slow draining tub, and now I have a strange rash from dirty linen. I would not stay there again.

We had to switch rooms because the toilet was working properly and leaking. The TV didn't work but the maintenance man came to fix it.

We had to switch rooms because the toilet was working properly and leaking. The TV didn't work but the maintenance man came to fix it.

No coffee in room, no usb connectors, and no hot water ! Staff Anthony was kind enough to let me borrow his charger.

No coffee in room, no usb connectors, and no hot water ! Staff Anthony was kind enough to let me borrow his charger.

Bad experience, show up no elevators working had to us stairs (bad knees) then the keys were not ready and the key card machine was also down! No hot water to shower in the morning!!

Bad experience, show up no elevators working had to us stairs (bad knees) then the keys were not ready and the key card machine was also down! No hot water to shower in the morning!!

It was okay, the bed was good, but the shower was horrible, it would turn off in t h e middle of showering and it would take a few minutes before it came back on. Very frustrating. Of course not to mention that water goes everywhere during your shower. The room was quite and clean.

It was okay, the bed was good, but the shower was horrible, it would turn off in t h e middle of showering and it would take a few minutes before it came back on. Very frustrating. Of course not to mention that water goes everywhere during your shower. The room was quite and clean.

Great staff & comfortable room!

Great staff & comfortable room!

We were not happy because the site said Continental breakfast which we thought meant included as other hotels we stay at but was not the case here; it also said transportation to theme park included and that was not available and the pool was cloudy and an electric light was hanging loose in the pool on a 3-4 foot electric cord. Needless to say we did not let our two grandkids go into pool the days we were there. One last item was there was no mention we were required to pay parking which was not mentioned prior to booking. I would not recommend this hotel to anyone.

We were not happy because the site said Continental breakfast which we thought meant included as other hotels we stay at but was not the case here; it also said transportation to theme park included and that was not available and the pool was cloudy and an electric light was hanging loose in the pool on a 3-4 foot electric cord. Needless to say we did not let our two grandkids go into pool the days we were there. One last item was there was no mention we were required to pay parking which was not mentioned prior to booking. I would not recommend this hotel to anyone.

Told no hot water then pipes broke at 12 am. Awoken by fire alarm. Ended up having no water at all and whole place smelled because of this.

Told no hot water then pipes broke at 12 am. Awoken by fire alarm. Ended up having no water at all and whole place smelled because of this.

The staff was very nice but one of the elevators was broken down for most of my stay and the hotel lost hot water on my last day there.

The staff was very nice but one of the elevators was broken down for most of my stay and the hotel lost hot water on my last day there.

No hot water and they never got it working while we were there. Shower drain was clogged and they never came to fix it after notifying them.

No hot water and they never got it working while we were there. Shower drain was clogged and they never came to fix it after notifying them.

Property was well maintained and the room very nice. It's located in a kind-of hotel mecca with multiple other places across the street. In most circumstances, you could probably walk to the shopping center, but the entire time I was there it was 100 degrees with humidity, so Uber got a lot of use. For whatever reason, my room didn't get made service on the first day (maybe they just missed it), but I did on day 2. There's two restaurants in walking distance -- the 54th Street Grill is a nice bar/casual dining establishment, Bob's Steaks and Chops is very high end. I think the Porterhouse Steak was $139. It's hard to walk anywhere else because of the extensive highway system, but there's a lot of options in the shopping centers. Unlike other Hiltons where I've stayed, breakfast is NOT complimentary. In fact, the buffet is $14.95 for an adult.

Property was well maintained and the room very nice. It's located in a kind-of hotel mecca with multiple other places across the street. In most circumstances, you could probably walk to the shopping center, but the entire time I was there it was 100 degrees with humidity, so Uber got a lot of use. For whatever reason, my room didn't get made service on the first day (maybe they just missed it), but I did on day 2. There's two restaurants in walking distance -- the 54th Street Grill is a nice bar/casual dining establishment, Bob's Steaks and Chops is very high end. I think the Porterhouse Steak was $139. It's hard to walk anywhere else because of the extensive highway system, but there's a lot of options in the shopping centers. Unlike other Hiltons where I've stayed, breakfast is NOT complimentary. In fact, the buffet is $14.95 for an adult.

Front desk and bar servers were all so friendly and attentive.

Front desk and bar servers were all so friendly and attentive.

Nice area and staff was great

Nice area and staff was great

Overall stay was good

Overall stay was good

Smelled old, restroom needs to be re-wallpapered. Needs to be cleaner

Smelled old, restroom needs to be re-wallpapered. Needs to be cleaner

I loved the look of the lobby. The hotel breakfast could be a lot cheaper, considering the limited choices and food quality. Lovely staff, though!

I loved the look of the lobby. The hotel breakfast could be a lot cheaper, considering the limited choices and food quality. Lovely staff, though!

Customer service was horrible. 2 employees talking about a guest (phone complaint) and after they were done saying " I don't care who is gonna refund your money" she asked me "did you book online?" Well I certainly didn't book while I was standing there! Also, hotel smelled horrible like dirty towels, guest elevators are also used as "service" elevators, bins of dirty laundry with guests...like WTH!!! No luggage racks available!! When I asked for 1 she said, guests keep them in their rooms to use. Are you freaking kidding me!!! I mean I could've stayed at Motel 6 this! I take my own toiletries, but my daughter likes to use the hotels and they were ALL empty😡 Maintenance man was very nice.

Customer service was horrible. 2 employees talking about a guest (phone complaint) and after they were done saying " I don't care who is gonna refund your money" she asked me "did you book online?" Well I certainly didn't book while I was standing there! Also, hotel smelled horrible like dirty towels, guest elevators are also used as "service" elevators, bins of dirty laundry with guests...like WTH!!! No luggage racks available!! When I asked for 1 she said, guests keep them in their rooms to use. Are you freaking kidding me!!! I mean I could've stayed at Motel 6 this! I take my own toiletries, but my daughter likes to use the hotels and they were ALL empty😡 Maintenance man was very nice.

Good location with easy access to I10 and La Cantera shopping. Bed was comfortable and clean restroom. Room has an “older feel” to it. Definitely need a new hair dryer as it was sticky and messy on the outside of it, but it did work. No free breakfast but free coffee. Also, need to pay for parking but I think that’s with all hotels in the area.

Good location with easy access to I10 and La Cantera shopping. Bed was comfortable and clean restroom. Room has an “older feel” to it. Definitely need a new hair dryer as it was sticky and messy on the outside of it, but it did work. No free breakfast but free coffee. Also, need to pay for parking but I think that’s with all hotels in the area.

Staff very friendly, really enjoyed the free complimentary coffee in the morning.

Staff very friendly, really enjoyed the free complimentary coffee in the morning.

We were on the 6th floor my room and my parents and other people on the floor lost water while showering on all 3 nights. Report it Thursday and never got resolved while we were there. Also condensation from unit leaked all into our room

We were on the 6th floor my room and my parents and other people on the floor lost water while showering on all 3 nights. Report it Thursday and never got resolved while we were there. Also condensation from unit leaked all into our room

Check in was not so good, arrived at 3pm and had to wait 3 hours to check in. Also hotels.com said i had to pay 971 for 4 days ended up paying that amount plus an xtra 400 dollars just incase of incidentials and for some other reason. On my 2nd or 3rd day there my new truck was broken into and some items stolen from truck, apparently this happens often in this hotel even with all theyre cameras and security they pay for. Its been over a week and i still havent received my deposit back for incidentals. They did give me an xtra night for free and free breakfast for what happenned.

Check in was not so good, arrived at 3pm and had to wait 3 hours to check in. Also hotels.com said i had to pay 971 for 4 days ended up paying that amount plus an xtra 400 dollars just incase of incidentials and for some other reason. On my 2nd or 3rd day there my new truck was broken into and some items stolen from truck, apparently this happens often in this hotel even with all theyre cameras and security they pay for. Its been over a week and i still havent received my deposit back for incidentals. They did give me an xtra night for free and free breakfast for what happenned.

This was a great location for visiting six flags. The rooms could use a bit of a cosmetic update. The walls were a bit banged up, but everything was clean. Paying for parking was lame, but at $10, not a huge deal. The person who checked us in was great! We loved being able to see the 4th of July fireworks at six flags from the parking lot!

This was a great location for visiting six flags. The rooms could use a bit of a cosmetic update. The walls were a bit banged up, but everything was clean. Paying for parking was lame, but at $10, not a huge deal. The person who checked us in was great! We loved being able to see the 4th of July fireworks at six flags from the parking lot!

Great place to stay if they didn't nickel and dime you. $10 to patk after the high rates. :(. No continental breakfast unless you pay $14+ thank God they offered free coffee ☕.

Great place to stay if they didn't nickel and dime you. $10 to patk after the high rates. :(. No continental breakfast unless you pay $14+ thank God they offered free coffee ☕.

Charging for parking?!?!?

Charging for parking?!?!?

The only thing I did not like is that we had to pay a $10 parking fee which I was not aware of when I booked. In addition, the breakfast buffet was not worth the additional cost. I felt the variety and quality of the food could have been better given that it is an additional cost.

The only thing I did not like is that we had to pay a $10 parking fee which I was not aware of when I booked. In addition, the breakfast buffet was not worth the additional cost. I felt the variety and quality of the food could have been better given that it is an additional cost.

Was not impressed that we had to pay for parking and breakfast. Vents were dusty!

Was not impressed that we had to pay for parking and breakfast. Vents were dusty!

Didn’t expect to be charged for parking during my stay.

Didn’t expect to be charged for parking during my stay.

Rooms were not ready on time no water for shower for the price I expected better service

Rooms were not ready on time no water for shower for the price I expected better service

The room was small but nice, the pool, staff, and environment was great. There was a bad smell on our floor but they took our complaint seriously and had it fixed quickly. The staff texted to check on us and see how our stay was which was great. The breakfast is not worth the money. We asked for menus at the breakfast area a few times but they kept pushing us towards the buffet which was not worth the 15 per person. The pancakes were too hard to cut, the eggs and potatos were too salty, and it was basically a free breakfast at other hotels.

The room was small but nice, the pool, staff, and environment was great. There was a bad smell on our floor but they took our complaint seriously and had it fixed quickly. The staff texted to check on us and see how our stay was which was great. The breakfast is not worth the money. We asked for menus at the breakfast area a few times but they kept pushing us towards the buffet which was not worth the 15 per person. The pancakes were too hard to cut, the eggs and potatos were too salty, and it was basically a free breakfast at other hotels.

I loved how friendly it was was and so welcoming when checking in. The room,bed and bathroom were very clean. Lobby was clean as well.

I loved how friendly it was was and so welcoming when checking in. The room,bed and bathroom were very clean. Lobby was clean as well.

Parking costs an additional $10, which isn’t outrageous, but it’s an inconvenience, especially when it's not disclosed during the reservation, and since the fee can’t be charged to your room. Instead, you have to scan a QR code and register your vehicle with a third-party service. The room itself was fine, though the bed made a loud "alfo" sound with every movement, which made sleeping uncomfortable. The $15 breakfast was disappointing. The options were limited to scrambled eggs, sausage links, and overly fried potato cubes. Aside from that, there was toast and a few bagels. The juice selection was poor—what was labeled as orange juice was clearly some kind of powdered mix, and the apple juice tasted watered down. Had the kids not already committed to eating cereal, we would have skipped breakfast altogether.

Parking costs an additional $10, which isn’t outrageous, but it’s an inconvenience, especially when it's not disclosed during the reservation, and since the fee can’t be charged to your room. Instead, you have to scan a QR code and register your vehicle with a third-party service. The room itself was fine, though the bed made a loud "alfo" sound with every movement, which made sleeping uncomfortable. The $15 breakfast was disappointing. The options were limited to scrambled eggs, sausage links, and overly fried potato cubes. Aside from that, there was toast and a few bagels. The juice selection was poor—what was labeled as orange juice was clearly some kind of powdered mix, and the apple juice tasted watered down. Had the kids not already committed to eating cereal, we would have skipped breakfast altogether.

Very good and great location for personal visit.

Very good and great location for personal visit.

Loved the room service and staff was friendly

Loved the room service and staff was friendly

I was unaware that breakfast was not included in the 2 day stay was very disappointed never seen that before out of all the hotels I've stayed

I was unaware that breakfast was not included in the 2 day stay was very disappointed never seen that before out of all the hotels I've stayed

It was good

It was good

Lovely!

Lovely!

What I did not like was the Expedia ad said breakfast was included. Got there and found out it was $12.95 because I did not go through the Hilton app.. The next problem was they charged $10.00 per day for security for my parked car. Would not be staying at this type of Hilton in the future.

What I did not like was the Expedia ad said breakfast was included. Got there and found out it was $12.95 because I did not go through the Hilton app.. The next problem was they charged $10.00 per day for security for my parked car. Would not be staying at this type of Hilton in the future.

I love to stay there. The only problem was that the room was not cleaned the first day and I was out of towels for my morning bath.

I love to stay there. The only problem was that the room was not cleaned the first day and I was out of towels for my morning bath.

Most of the staff were really friendly and helpful. The location was perfect for our trip to six flags.

Most of the staff were really friendly and helpful. The location was perfect for our trip to six flags.

Every time we travel to San Antonio we always stay at this hotel. It's very comfortable and in the best location. You can't go wrong with this hotel.

Every time we travel to San Antonio we always stay at this hotel. It's very comfortable and in the best location. You can't go wrong with this hotel.

Just like I would expect. Great.

I ended up not staying. I checked out that same day. I was only in there for half an hour. I felt very unsafe. The elevator was not working. Only one of them was functioning and it was very slow. The lady at the desk was not friendly at all to top it off the keys to the room or not working so they sent a man to my room that looked very scary.

Checked in and proceeded to room and only one elevator was working and there was a slight sewage smell. Proceeded into room and the bathroom shower had mold in the corners near the floor. Went downstairs and informed staff and they gave us another room with complimentary breakfast buffet passes. Changed rooms and tv wasn't working. It was late informed staff and they assured me it would be fixed the next day. Next day only 1 hotel elevator working . Checked out next day

Hit shins on sharp edges of bed frame Carpet in hall is outdated.

Overall good stay. Will likely return.

The room we stayed in definitely needs a remodel or upgrade. Dont know if all of them are the sane way but ours was.

Good room

They really need to update such things as usb hook ups

Area is really nice, is clean but the hotel itself is average. The room was very basic quality and the beds were not comfortable. Your pretty much paying for the location being close to six flags.

Hotel is noisy and not very clean. We checked in and were given a room on the fourth floor. The people in the room next to us were extremely loud. Sounded like they were having a party. Went down to ask to be moved and at first was told there was nothing that could be done. The young man working at the reception desk said he could go up and tell them to settle down but he said that it was a Saturday night and it would probably continue all night. I told him that was unacceptable that we needed to be moved. He finally moved us to the fifth floor. When we walked out of the fourth floor room, you could smell weed and there was very loud music playing down the hall. After we moved up to the fifth floor, I went downstairs to turn in the room key for the fourth floor room and the guy at the reception said they were lighting candles and spraying deodorizer to mask the smell of weed. The room on the fifth floor was fine for a quick over night stay. Would not stay here again.

The staff was exceptional. No complaints.

It's located in a great place to stay, eat, look around

Well as always our stay was good staff is very helpful and nice the only things that we were unhappy about was had to pay to park which was new i would think the price of room should be enough.

Amazing stay

Hotel bar service was terrible. Out of most beers. Ac would not cool room down never got below 74. Charged foot parking and it wasn’t even covered or reserved. Elevator was extremely slow and only one was going so wait time was extreme.

Everything was great

Andrea was awesome in checking in

Great location and amenities!

Close to restaurants and other stores

I purchased a room for my Mom who was moving. She had to take a cold shower because she could not get hot water in her room. Unacceptable!

Loved it. Even though we were close to two major freeways you could not hear anything. It was conveniently located to restaurants and shopping and felt very secure. We did have a minor inconvenience upon checking in but it was resolved quickly.

The staff were friendly and professional. Highly recommend this facility.

All was Good thank you

Our air conditioner did not work at all in our room and even though it was December, it was stuffy and uncomfortable. We knew the hotel had overbooked so there was no sense in asking for another room and we needed two rooms so I didn’t want to change hotels at 9:00 p.m. We asked for a fan and promptly got one but it didn’t help much other than to provide some noise.

They did not want to give me my room!! I get there they say my room was sold out!! Had to argue with the front desk to get my room!! Come all the way down there for the Alamo Bowl from Grand Prairie Texas get there at 10:00 at night oh no rooms available wait a minute you do have my confirmation yet we do but you still can't get it room.. if that's the last hotel I have to choose from I'll never stay there again

Colleen and lesilie were exceptional in their customer services. Thank you

We stayed 2 nights and we requested for room service on 2 day and they denied it. They offered to bring fresh towels and it didn’t happen. I would not stay there again.

Diego, Johnathan, and Jeanette were really helpful on my trip.

Did not like that I chose this property bc it said 75 dlls a night which was perfect bc I was not going to be but 5 hrs asleep, ended up being 115 PLUS they charge you for Parking (10 dlls in case) AND with this fare, bfast was not includee. Hotel needs remodeling. Been to way better hotels in area that with everything all together price is either the same or cheaper in newer nicer, bfast and parking included.

Overall I thought the hotel was good enough for a nice weekend trip but I think they could do better to be more family-friendly moving forward. The nightly price for this hotel was not bad at all, but having to pay $10 a day for parking and $15 for breakfast was not worth us staying longer and I would suggest you keep your options open if you’re looking for free breakfast options and free self-parking

Safe and clean area

Nice and clean and comfortable

Unfortunately the front desk employees did not show up for work the night I checked in. There was a banquet employee who adopted by that was able to get me a key. The room smelled like vomit and there wasn't a cord on the phone allowing me to reach the front desk

Didn’t understand why we had to pay to park; wasn’t even a garage

Me my self is a little picky on mold on the shower or in the toilet or sink area and there was a little in the shower but other than that the stay was great

The overall stay was very pleasant, with very friendly front desk and bar staff. However, the facility itself is in poor condition. A standing lamp wasn’t working in one of the rooms I booked, and a coffee maker was broken in another. The bed sheets and covers were old and stained, and the hair dryers were sticky and dirty. The facilities really need to be updated.

Very nice hotel and great service. Right by all the shops and food, would definitely recommend!

We have stayed at this property on several occasions and have always had a positive experience.

We always stay here when we visit San Antonio. This time however, when we went to check-in, we were told the incidentals charge ( instead of a flat $50 for you entire stay), was $50 for each day you were staying. In addition to that, we told there was a $10 daily parking fee. The employee said they started that about seven months ago and it was on their website. That is not true, as we have stayed there less than seven months ago and that was not the case. In addition to that, I went to their website and the app and it shows free parking as one of the amenities. This was very disappointing and we won’t be staying at this hotel again anytime soon.

It is okay.

Clean, very helpful staff.

This place is old and could use a good cleaning

Everything was good but shouldn't have to pay for parking to just park in a regular parking lot. If it was a garage sure

Had a Friday and Saturday reservation. Called hotel that I would be arriving late. It’s all prepaid. Arrived Saturday and manager stated she had no reservations for my name and basically ran us off. Never offered a solution or a room. Walked across the street and got a room at the Marriot. In process of getting a partial refund.