Hilton Garden Inn San Antonio Airport

Exceptional

Needs a lot of work. Building is run down and needs numerous repairs. Elevators not in service , toilet kept running , floor tiles in the bathroom broken. Cigarette holes in bedding and furniture. Exterior looks run down and ravine to the rear of the property full of trash. Definitely would not stay here again or recommend not worth the money.

Terrible

Nice quiet stay. No major complaints. Timers on parking lot lights seemed to be off. Parking lot would be dark until a few hours into the night. Staff were welcoming and helpful to me and my dog.

Bad

Great stay. Thanks very much, blessings.

Beds were fine. Very much in need of a remodel. Ceiling above the shower was “patched” and coming down. Very old, out of date hotel.

Everything

Understaffed and VERY disorganized. No receipt was provided on breakfast despite requesting one. We were overcharged on breakfast and billed twice for it. We were also given an already occupied room and we opened the door on the occupant. Embarrassing!

Everything

Quiet area Elevator was not working

Quiet area Elevator was not working

Police and trash behind their property might be things out of their control. The maintenance of the building and coffee making are in their control and inexcusable. The plus sides of this hotel are the location, which is incredibly convenient, and the rooms are quiet. There are many things that can be improved upon to live up to the standards of the Hilton brand.

During my stay here I believe they were short staffed on cleaning attendants so thats the reason for my 3 star on service. Other than that everything else was very clean , bed was comfortable, and pool was refreshing! Gym has just the right amount of equipment to get a nice pump in and the lady in the front desk "Destiny" was very helpful throughout my stay and also supplied towels I needed a new set. I do recommend this spot especially the jacuzzi rooms 👌 good for couples.

Was not allowed to have breakfast they claimed we did not pay for that option when we did. Our room didn't have towels or soap. Took us over 30 min downstairs to get towels. The hotel is in need of repairs and updates. Also, had to wait a long time when we were checking in. The one girl working there was complaining she had been there over 14 hours.

Unfortunately, there was not a single thing to like about this property. The ac seemed broken in the lobby. The odor in the rooms was horrible. The worst part was the dirtiness of the rooms. When we arrived we got assigned a room that when we walked in we tried to turn on the light and it was broken so we had to use the bathroom light. The jet tub was filthy. There was freshly yellow puddle stains, a black ring around the tub and hair in the tub. The tube was also clogged with long hair and the stopper was broken. There was also a lot of gnats. We went to open the blinds since the lights were broken and the whole pole fell as it was broken. All this within a few minutes, i went to the guest service desk and requested a new room. We got assigned a new room that we went to. When we walked in it also had a horribly strong odor. I checked the tub and again it was as very dirty. There was hair all in the tub and it looked grimy. There was also a ton of gnats in there. The sofa chair had stains all all on the seat that looked liked leak stains of some sort. When we pulled down the sheets, there was blood under the sheets. It was so disgusting. I went back to guest service and let them know i would not be staying there and would like a refund. I had to argue this but they only agreed when i mentioned the blood. I was in and out of that building without about 15 minutes. I assumed it would be a decent place as it hate the Hilton brand. NEVER AGAIN.

Unfortunately, there was not a single thing to like about this property. The ac seemed broken in the lobby. The odor in the rooms was horrible. The worst part was the dirtiness of the rooms. When we arrived we got assigned a room that when we walked in we tried to turn on the light and it was broken so we had to use the bathroom light. The jet tub was filthy. There was freshly yellow puddle stains, a black ring around the tub and hair in the tub. The tube was also clogged with long hair and the stopper was broken. There was also a lot of gnats. We went to open the blinds since the lights were broken and the whole pole fell as it was broken. All this within a few minutes, i went to the guest service desk and requested a new room. We got assigned a new room that we went to. When we walked in it also had a horribly strong odor. I checked the tub and again it was as very dirty. There was hair all in the tub and it looked grimy. There was also a ton of gnats in there. The sofa chair had stains all all on the seat that looked liked leak stains of some sort. When we pulled down the sheets, there was blood under the sheets. It was so disgusting. I went back to guest service and let them know i would not be staying there and would like a refund. I had to argue this but they only agreed when i mentioned the blood. I was in and out of that building without about 15 minutes. I assumed it would be a decent place as it hate the Hilton brand. NEVER AGAIN.

Location The wait time for checking in was about 45 min and the lady at the front desk was unprofessional and looked like she didn’t want to be there or help. Maybe I don’t blame her as much because they should have had 2 people ac the desk checking people in but or room was not ready and we needed up getting what I think was an accessible room. The room was climate controlled at 68 degrees and it was sticky and gross the entire time , the shampoo and body wash in the shower was completely empty and all around this was not a nice clean hotel.

It was nice Needs maintenance care. You could see paint chips in the wall when you walked into the lobby it was hot like the AC was out. Had an elevator down.

Location The wait time for checking in was about 45 min and the lady at the front desk was unprofessional and looked like she didn’t want to be there or help. Maybe I don’t blame her as much because they should have had 2 people ac the desk checking people in but or room was not ready and we needed up getting what I think was an accessible room. The room was climate controlled at 68 degrees and it was sticky and gross the entire time , the shampoo and body wash in the shower was completely empty and all around this was not a nice clean hotel.

It was nice Needs maintenance care. You could see paint chips in the wall when you walked into the lobby it was hot like the AC was out. Had an elevator down.

The room was clean and the staff were helpful.

.

Stayed here 2weels prior only it was a double queen and had no issues so what ever.

I enjoyed my stay here everything was clean spacious The staff was very nice. The pool was awesome. The only thing I didnt like was the fridge in my room was not working, but other than that, it was great.

The front desk clerk was nice enough to cxl our reservation. We were advised the cars get broken into nightly and they dont have any security to prevent this

We were advised the cars get broken into nightly and they dont have any security to prevent this

Everything

Everything. Whirlpool tub in room Liz at front desk. NA

Everything. Whirlpool tub in room Liz at front desk. NA

Nothing

Our stay was good, the elevators were not working but when you’re eating out a lot that’s a little mini workout. We stayed for the weekend and the lady in the front desks was kind enough to hold the room next to mine for my sister so we would have an adjacent room

Set up was nice Elevators were broke long walks to get back and forth from room

Clean Neat, and Very Friendly Staff. Great Location.

Clean Neat, and Very Friendly Staff. Great Location.

Set up was nice Elevators were broke long walks to get back and forth from room

Supportive and nice Staff Elevators were in maintenance (not working), no light at parking lot, telephone not working and had to go down to front desk asking for towels since there were not towels at the bathroom.

Elevators were in maintenance (not working), no light at parking lot, telephone not working and had to go down to front desk asking for towels since there were not towels at the bathroom.

Breakfast could have been better.

Great staff. Great location. Breakfast could have been better.

The staff was nice. But, I won’t stay there again.

It was a very pleasant stay there. I have never used this hotel for my stays but it was very beautiful place to stay at.

Overall is was really good for the price and I will be stay there in the future.

Outdated room interiors, exposed wires on AC unit, empty conditioner bottle in the shower; reserved a king bed room with jetted tub but they ended up not having that room available. Staff were nice but unable to help with the room availability situation. Fruit flies/fungus gnats everywhere. Overpriced for the mediocre quality. I rarely give bad reviews..

Superb

The phone in our room was not working. The A/C were our kids stayed was leaking and the fan could not turn off. It was very cold at night.

Everything

They didn't have breakfast.

The front desk staff was amazing and helpful. Rooms are completely outdated. Chairs had holes and stains in them. There was also a smell throughout the hotel and especially in my room that was unpleasant

Me cobraron por un almuerzo que nunca consumi y no atendieron como se debía el problema

Nothing at all. Room was filled with mold and bedbugs. I was bitten several times by bedbugs and most of the amenities were “out of order”. We literally left in the middle of the night due to the nastiness! I didn’t like anything at all. Breakfast was nasty! Rooms were filthy and was covered in mold and had bedbugs. My bed almost had someone else’s hair all in the bed. Room smelling like mold and mildew.

We had a brief stay but the desk attendant was very nice and the room was clean. I personally like that the Hilton Hotels have a Keurig coffee make in each room.

Our truck window was cracked and at least 4 other cars were broken into overnight. We checked in late (but I called ahead to let the know). We waited in the lobby for maybe 10min before an employee showed up. I rang the bell and knocked on the office door

Several vehicles were broken into this morning including mine. The gentleman that was there this morning wasn’t very helpful.

Loved the look of the place, the room was comfortable and convenient, staff was very helpful. I will stay here again when I come to San Antonio

It is close to the area I needed to go to. Clean. Good service My fault. I asked for ground floor but did not realize it was across from the indoor pool.

For a jacuzzi room it could have been bigger..

The location was good. Lot of restaurants around the area. Bed was very comfortable. They stated the pool was heated it was not. The breakfast was 7 dollars for a bagel and fruit left out with flies around it. The room wasn’t cleaned and had bugs in the bathroom. Disappointed in the Hilton after this.

This hotel was very clean and all the staff were very nice and welcoming, would definitely stay again!

1. No airport shuttle contrary to booking.com information 2. Elevators broken requiring carrying our equipment up to the 4th floor on stairs. 3. Room smelled of febreze to the point of causing headache. No hairdryer.

They don’t have a shuttle to airport

There were roaches, the carpet was falling off, they charge 15 dollars for eggs,bacon and some oranges and the price for the room is more than other hotels I've stayed at with better features .. and pool is in the middle of the hotel.. super exposed

Everything

I’m fairly certain we had mold on our bathroom ceiling and when we asked for towels we were told to wait an hour and then never got any.

Not available Location Toilet wouldn’t flush in room given and ceiling water damage in bathroom. Second room, air conditioner sounded like a jet engine gurgling with water, blind in room broken and wouldn’t roll up and kitchen sink cracked. Carpet dirty in both rooms, linen in both had a foul odor and upholstery dirty in both rooms. All we wanted was a good night sleep in a comfortable room. Went to our tennis tournament already exhausted.

Unfortunately we had a leaking toilet that got so bad throughout the days, the tv volume was unable to raise, and food was left in the fridge. Showed up for check in at 3pm but no rooms were available/clean. Was told to sit in lobby and it should be “within the hour.” Had to keep waiting in line to check on status and did not get in my hotel until 5pm after I was told to go check my room (cleaning lady still in there). We also asked for towels in the morning, was told they’d be sent to the room, came back 8 hours later and had to get in line to ask for them again since they never showed up. Zero reimbursement was given when I asked, only a “hope you understand” so this made me very late to my event that evening. Very shocked that this is considered a 3 star hotel since things were not handled very well :(

Refrigerator in the room did not work. My room was located on the 1st floor and the ONLY WORKING ice machine was on the 4th floor

FLEAS

Very short on staff Staff were not happy with the new owner One staff said to day is my last day Room was not clean Coffee and hot water in the lobby was empty and we had to remind the staff

Good

Nice front desk staff and cooks. Available food options, rooms in need of repairs and updates, no maintenance staff to assist with needs, one elevator working for a hotel with four floors. Not the best experience.

The location was good. Rooms were clean. Staff was nice. My room didn’t have body wash. When we asked housekeeping to bring us more they didn’t. There was not enough wash cloths but we got more from front desk. The ice machine on 3 floors were inoperable. I had to go all the way to 4th floor when my room was on the 1st floor.

Check in time is 3:00pm and took a long waithing time for checkin. Then there is no room available. Wait again and you have to ask to get a room. So much noise whole night

I had to wait 45 minutes for my room. I went in at 14:15 to see if possible to get an early check in but was told by Front Desk staff cleaning staff was running behind. Came back at 15:00 which is check in time…room wasn’t ready. Got my room at 15:45. Then the “FREE” breakfast was a joke. Only one elevator working as well. TOWELS we had to wait for freaking towels the front desk told my partner we would have to wait for customers to check out their rooms wash those then we would be able to get some. 14:45 and I had to ask a housekeeper for them. These establishment was out our budget but for our 20th Anniversary wanted the jetted tub. I am very very disappointed with my stay. I will not

It looked nice from the outside Bad odor inside looked old rooms were old and things were chipped and rusty and also we had to pay for breakfast after I had paid the room+breakfast still had to pay an additional cost for a pancake when there is cheaper hotels with way better breakfast then what was served!!

My check in was not the best, but it was ok. Usually they explain if any reservation have or not breakfast, also, ice machine locations, etc. Mine was without any information from the staff.

Will stay again

Room was very clean we barely interacted with staff besides a sweet lady from housekeeping Ice machine seems to always be broken this is our second stay at this location this time it was HOT inside of the hotel like unnecessary baking it wasn’t this hot during our last stay besides the scorching heat/humidity this is a great location not far from SA great attractions seeing how we were on vacation with our kiddos the mall & great foods was all less than 15 mins away

The person at the front desk was so helpful in explaining how the Hilton Honors rewards works.

Everything was horrible. The condition of the hotel was a disaster. The only thing that was kept up was the lobby. The lady who checked me in was very nice to me and another guy on night shift was ok. I was traveling with my friend because our daughters had a cheer competition and the lady who checked her in was very very rude. There was a cockroach and her room and they sent the CHEF to come and grab it 😒. This was the worst experience ever from Hilton Garden.

there was no airport shuttle. The beds, carpet, bathrooms were in serious need of replacing. The tub drips badly. Everything is very old. Looks nothing like the picture shown.

Property had roaches in the room rusted and stained sink and tubs and water releases in ceiling and paint peeling and cracks in walls elevator also got stuck I'll never stay here again

No one had towels in the rooms…. Or your basic toiletries. Pool water was so cloudy (indoor pool) stuff not helpful. There is no bar as stated. Multiple things broken in rooms. Never again!

Easy check. Friendliness of the staff Everything was great

Took over 45 minutes to check in. Had no towels in our room or body wash. Was told at the front desk they were completely out. Pool is way too small. Would not recommend this place. Very nasty

The only issue i had was that breakfast was not ready at 6 am and it took an hour more to open , i was running late to a business meeting because i had to wait and still did not get breakfast

The elevator was broken and I did not have enough towels. The service person knocked to bring me more and didn’t even wait for me to open the door but barged in. Good thing I wasn’t changing. This place is very outdated and needs some room updates for sure

Great water pressure and hot water.

Great customer service

The shower/bathtub was not at all. It had an open bar of soap on the soap rack and had hair in the tub. We have pics. The shampoo was empty as well.

Sadly this hotel is declining. Whirlpool and jetted tubs are no longer working properly and they leak water all over the carpet, the floor, and the adjacent wall. I had to change my room 2 times. This is my third stay at this hotel and it is the same. Save your money and go somewhere else.

There was a urine smell or somelike that. The jetted tub in room was not working. That was the reson why i booker that room. When asked they said they are not guaranteed to work becauee of hotel renovations. But the hotel looks like it has not been touched in years.

There was a urine smell or somelike that. The jetted tub in room was not working. That was the reson why i booker that room. When asked they said they are not guaranteed to work becauee of hotel renovations. But the hotel looks like it has not been touched in years.

Didnt receive the room we booked, second room we were given hadn’t been cleaned so we ended up with our original room. Manager never checked to see if he could fix the situation during the stay. The toilet ran every couple minutes and there must be a leak because it was always a bit wet by it. Gym was closed. Not able to get coffee until 8. Was not worth the time rice we paid. Will not be staying there again.

Didnt receive the room we booked, second room we were given hadn’t been cleaned so we ended up with our original room. Manager never checked to see if he could fix the situation during the stay. The toilet ran every couple minutes and there must be a leak because it was always a bit wet by it. Gym was closed. Not able to get coffee until 8. Was not worth the time rice we paid. Will not be staying there again.

The only positive was a very friendly staff.

The only positive was a very friendly staff.

The restaurant was not even open in the evenings for anything

The restaurant was not even open in the evenings for anything

Our vehicle was one of 12 broke into 50 yards from front door, broken security cameras and security guard with criminal record who didn’t want to give statement to police. Hotel knew of incident when it happened and refused to notify guests. I had tracking tags which could have led police right to criminals but hotel said “it happens a all the time and police don’t do anything “

Our vehicle was one of 12 broke into 50 yards from front door, broken security cameras and security guard with criminal record who didn’t want to give statement to police. Hotel knew of incident when it happened and refused to notify guests. I had tracking tags which could have led police right to criminals but hotel said “it happens a all the time and police don’t do anything “

They advertise a bar it’s closed until they get a permit. They charged me 3 times still in dispute

They advertise a bar it’s closed until they get a permit. They charged me 3 times still in dispute

ok

ok

Great

Great

Good

Good

Broken lamp in room but all else was good

Broken lamp in room but all else was good

I left without going to my room since I had to scramble to find another restaurant within 10 mins. When I came back I went up the room 426 for the first time. There was a do not disturb sign on the door. I thought it was weird. At first my key card did not Work. When it did I walked in and immediately locked the door. I took a few more steps and saw the bed was in shambles and looked like this was an occupied room I started to leave and could not unlock the door. Then the bathroom door started to open, I finally got Out of the room very scared. I went to the front desk, visibly shaken. He said, that does not usually happen. I had to keep explaining what happened. He sent someone to check the room they were assigning me to now. They said the mew room was perfect. They gave me the room next to the one that scared me to death. Needless to say, I will not stay here again. This is terrible.

I left without going to my room since I had to scramble to find another restaurant within 10 mins. When I came back I went up the room 426 for the first time. There was a do not disturb sign on the door. I thought it was weird. At first my key card did not Work. When it did I walked in and immediately locked the door. I took a few more steps and saw the bed was in shambles and looked like this was an occupied room I started to leave and could not unlock the door. Then the bathroom door started to open, I finally got Out of the room very scared. I went to the front desk, visibly shaken. He said, that does not usually happen. I had to keep explaining what happened. He sent someone to check the room they were assigning me to now. They said the mew room was perfect. They gave me the room next to the one that scared me to death. Needless to say, I will not stay here again. This is terrible.

Nice staff, flexible with check in & quiet hotel overall

Nice staff, flexible with check in & quiet hotel overall

Staff was super friendly. Check in and check out were easy. Hotel was clean and accessible. Price was outstanding!

Staff was super friendly. Check in and check out were easy. Hotel was clean and accessible. Price was outstanding!

Room was clean and staff was courteous.

Room was clean and staff was courteous.

And on top of these trivial things my vehicle was broken into in the parking lot. Another vehicle had their window broken next to mine- realize this isn't the hotels responsibility but they obviously have an issue with break-ins from my conversation with the police officer who came out- a security patrol seems warranted.

And on top of these trivial things my vehicle was broken into in the parking lot. Another vehicle had their window broken next to mine- realize this isn't the hotels responsibility but they obviously have an issue with break-ins from my conversation with the police officer who came out- a security patrol seems warranted.

I dont think that I'll be staying here again.

I dont think that I'll be staying here again.

Room assigned had terrible odor No carts available for luggage

Room assigned had terrible odor No carts available for luggage

Room had terrible odor like fish. Had to request room change

Room had terrible odor like fish. Had to request room change

Staff is outstanding!

Staff is outstanding!

N/A

N/A

Hotel was clean and staff was friendly

Hotel was clean and staff was friendly

No room service. When I asked about it at the front desk, they advised me that I had to request this up front at check in. I understand this if we were still under the pandemic, but that is no longer the case. They did not even provide towels for our second room after I brought it to their attention.Very disappointing for a Hilton property.

No room service. When I asked about it at the front desk, they advised me that I had to request this up front at check in. I understand this if we were still under the pandemic, but that is no longer the case. They did not even provide towels for our second room after I brought it to their attention.Very disappointing for a Hilton property.

Hotel was classic. Rooms were nice. Breakfast was okay.

Hotel was classic. Rooms were nice. Breakfast was okay.

Had us pay extra for breakfast and area was not clean!! Seen a roach in the room I was given!!!

Had us pay extra for breakfast and area was not clean!! Seen a roach in the room I was given!!!

Clean room friendly staff and quiet hotel. New go to when I stay in

Clean room friendly staff and quiet hotel. New go to when I stay in

Room was nice. However, if something is not working, I wish I was really excited about the jetted tub.However, the jets did not work.Staff was really friendly

Room was nice. However, if something is not working, I wish I was really excited about the jetted tub.However, the jets did not work.Staff was really friendly

Always a pleasure

Always a pleasure

Everything was good standards.

Everything was good standards.

Many things seem to be “not working” or “not available”. The hotel is ok-ish, but the rooms definitely could do with modernizing. Everything is a bit tired.

Many things seem to be “not working” or “not available”. The hotel is ok-ish, but the rooms definitely could do with modernizing. Everything is a bit tired.

Great

Great

Great bathtubs! Perfect location and room is clean and tidy

Great bathtubs! Perfect location and room is clean and tidy

Shuttle was down for the entire stay, room was dirty, bathroom shower head had a leak, bugs coming and going from the room, bugs CRAWLING ON THE BREAKFAST FOOD (which is not included and you need to pay for) and half of the gym equipment was either out of service, or missing. We slept for one night of the 3 we booked, and had to swap hotels. Would not recommend to my worst enemy.

Shuttle was down for the entire stay, room was dirty, bathroom shower head had a leak, bugs coming and going from the room, bugs CRAWLING ON THE BREAKFAST FOOD (which is not included and you need to pay for) and half of the gym equipment was either out of service, or missing. We slept for one night of the 3 we booked, and had to swap hotels. Would not recommend to my worst enemy.

Love.it

Love.it

Clean quiet hotel.

Clean quiet hotel.

The pool location is terrible. Had early flight the next morning and people were in the pool area late. Staff member was vacuming outside room at 9:30 pm.

The pool location is terrible. Had early flight the next morning and people were in the pool area late. Staff member was vacuming outside room at 9:30 pm.

Room key did not work.

Room key did not work.

Staff members were rude upon initial encounter

Staff members were rude upon initial encounter

The onlymthing we didnt like was that the room had a vacuum smell like musty dirt. Outside that the room was great once we aprayed air freshner.

The onlymthing we didnt like was that the room had a vacuum smell like musty dirt. Outside that the room was great once we aprayed air freshner.

We have stayed at this Hotel for years when we are in San Antonio. This visit was very disappointing. For openers the Bar was not open due to no liquor license. There was no maid service on our two night stay, not even clean towels. The breakfast which used to be very good with made to order omelets or waffles and eggs no longer exist. For $15 each all that was provided was runny scrambles eggs bacon and breakfast potatoes. We will probably no longer stay here in the future unless improvements are made.

We have stayed at this Hotel for years when we are in San Antonio. This visit was very disappointing. For openers the Bar was not open due to no liquor license. There was no maid service on our two night stay, not even clean towels. The breakfast which used to be very good with made to order omelets or waffles and eggs no longer exist. For $15 each all that was provided was runny scrambles eggs bacon and breakfast potatoes. We will probably no longer stay here in the future unless improvements are made.

We wanted this room because it offered a tub with spa jets, however, the jets didn’t work and the tub didn’t keep the water in. The water kept draining.

We wanted this room because it offered a tub with spa jets, however, the jets didn’t work and the tub didn’t keep the water in. The water kept draining.

Very old conditions, smells like humidity inside, elevators are very old and no a/c inside. Bathrooms are not cleaned properly, a lot of noise and hard to sleep well.

Very old conditions, smells like humidity inside, elevators are very old and no a/c inside. Bathrooms are not cleaned properly, a lot of noise and hard to sleep well.

Clean room, close to restaurants

Clean room, close to restaurants

Shuttle wasn’t available so they called for Lyft. Didn’t feel like a/c was on in the lobby.

Shuttle wasn’t available so they called for Lyft. Didn’t feel like a/c was on in the lobby.

The restaurant wasnt open and they only offered water to drink, anyway.

The restaurant wasnt open and they only offered water to drink, anyway.

Close to airport and shuttle service worked great...even at a super early time!

Close to airport and shuttle service worked great...even at a super early time!

Quiero nice place for the price

Quiero nice place for the price

Reserved a whirlpool room price was not the same for the room that was given. When asked for a refund. Employee said there was nothing they could do.

Reserved a whirlpool room price was not the same for the room that was given. When asked for a refund. Employee said there was nothing they could do.

Staff was great!!!…they are under construction, so the bar was closed and our room had a leaking bath tub.

Staff was great!!!…they are under construction, so the bar was closed and our room had a leaking bath tub.

For my honey moon, i specifically requested the hot tub feature be include in my stay. The Unit was not functional and also there was no cable tv or a working landline to talk to the front desk. Usually I have pleasant experiences with this particularly property but I feel like my concerns were not a priority. That hurts....

For my honey moon, i specifically requested the hot tub feature be include in my stay. The Unit was not functional and also there was no cable tv or a working landline to talk to the front desk. Usually I have pleasant experiences with this particularly property but I feel like my concerns were not a priority. That hurts....

No more stay this place

No more stay this place

Staff was very nice. Transportation to the airport at no additional charge with Lyft was amazing. Elevator was not working. Jacuzzi tub was too high and difficult to get into. Carpets looked worn.

Staff was very nice. Transportation to the airport at no additional charge with Lyft was amazing. Elevator was not working. Jacuzzi tub was too high and difficult to get into. Carpets looked worn.

The hotel is slightly dated. No closet. It was clean, but there was a strong odor in the room.

The hotel is slightly dated. No closet. It was clean, but there was a strong odor in the room.

A little old property

A little old property

Also the jett tub that i paid extra for did not work. Very disappointed

Also the jett tub that i paid extra for did not work. Very disappointed

The professionalism

The professionalism

Staff was very rude and unprofessional.

Staff was very rude and unprofessional.

Liked it

Liked it

Close to airport

Close to airport

Perfect stay before flying

Perfect stay before flying

do not recommend if you want a comfortable stay. The room felt dirty, the carpet felt humid, the sheets and pillows had a bad smell when I laid down, and the ceiling in the bathroom was peeling off. Worst stay I've had at a Hilton hotel.

do not recommend if you want a comfortable stay. The room felt dirty, the carpet felt humid, the sheets and pillows had a bad smell when I laid down, and the ceiling in the bathroom was peeling off. Worst stay I've had at a Hilton hotel.

Wow nice place. Night staff friendly. Free shuttle to airport

Wow nice place. Night staff friendly. Free shuttle to airport

Nice overall, from check-in to check- out, next visit I will hopefully have time to experience the dining options.

Nice overall, from check-in to check- out, next visit I will hopefully have time to experience the dining options.

Hotel was a sufficient stay for one night. Would stay there again.

Hotel was a sufficient stay for one night. Would stay there again.

Very nice property, clean, friendly staff.

Very nice property, clean, friendly staff.

Pleasant

Pleasant

Ac not working well in room made it extremely uncomfortable

It was awesome

The staff was cordial. The first night of the bed sheets was dirty. The day the morning of departure There was a cockroach and/or waterbug on the ceiling legimately 2inches long. Room Service request was delayed on it seemed as if theynwas a bit short staffed.

No security camera on right side of building. Window was busted out of my truck and a lot of items stolen some time in the night

Great great service from check in and restaurant staff! The property is in need of a serious update. However the rooms were fine.

Overall ok

The entire hotel is pretty outdated and in need of some serious renovation. Ventilation is very poor so it’s hot in the halls and you can’t turn off the ac or it gets really stuffy. It just feels stuffy all the time. Over if you need somewhere quick to stay it will work but if you have time then it might be best to look elsewhere.

The staff was very polite and the room was noce and quiet, clean and comfortable. Highly recommended.

Places were close to airport and Convenient City. Shown the photo and actually little difference. Updated.

Entire stay was terrible. Check in was awful, bugs in room, a/c wasn’t working, jetted tub not working, construction going on next door at 8am. TERRIBLE TRIP. Will never stay at another Hilton ever again.

The hotel was good not excellent, it was clean but can do better with cleanliness. The gym needs lots of upgrading most machines were non functional. Breakfast was basic and simple to charge guest for it.

The overall stay was good we just had one hiccup which was our breakfast tickets that were not given to us upon check in. We did not have breakfast our first day. On our second day we came down to the area and Eileen came up to us like a hawk like we were going to steal something. We are two young black adults in our 30s but we look in our 20s. I told her I paid for breakfast and she asked us for us for our tickets. When, the older white couple came behind us. She greeted them with respect and she smiled. When we came back with the tickets, she still stared us down had a mean mugged face, and watched over us like a hawk. We did not like the difference in hospitality she did not service. She did not ask us if we wanted any condiments. She constantly checked on the other table. The chef however was really nice and we believe tried to make up for this but we felt out of place. Eileen was rude, mean and disrespectful.

Everyone did a great job

Property in need of renovation. Body wash and conditioner were empty. Towels had makeup stains. Coffee pod from previous guest in coffee maker. Front grill falling off of AC unit. Thermostat was inoperable. No coffee in lobby at 5:30 am

It was very nice but unfortunately our jet tub didn’t work. Which was really a bummer.

I loved the indoor pool and jet tubs in the room

Nice, clean property. Security patrolled regularly. Good value for the cost.

The first room that was given smelled like mildew! The roof of the shower had a lot of mold. Im very surprised that this was a Hilton

The bed was super hard & uncomfortable the hotel itself was nice they had a nice small bar & indoor pool and they serve good dinner & breakfast room was just a little dated and the beds need a upgrade

Room needs upgrade

Good location

Very friendly staff and very accomodating.

The staff was great and very friendly.

The ceilings appear to have mold on them. The Seater in the room was very dingy and torn. Someone put a hole in the curtains with a cigarette, although the room was supposed to be a nonsmoking room. I needed the room for one night. I was there for a few hours, and that was long enough. As for safety, they did have a security guard patrolling the property.

It was amazing

Rustic....quiet ...and cozy

The room I stayed in was underwhelming. Each time I flushed the toilet, water would leak from the base. The bathroom faucet appeared unclean, and the door’s deadlock was not functional.

Proximity was good

I am happy to be able to come and stay here and feel safe

For the price, I could’ve stayed somewhere little more nicer. Other than that, it wasn’t horrible but I feel management may need to step it up a little to get this property back on track. Maybe new staff

Great

I have stayed in numerous Hilton Garden Inn's and they are always nice properties. This one is not! Old and dated and they have a roach problem. I laid down in bed to look up and see a roach on the ceiling right above me. When leaving the property, I killed another roach in the hallway.

Everything was great, the only thing is the breakfast is very expensive.

The carpet is dated and filthy, the interior needs to be refreshed to include painting the walls in the common areas and in the rooms, the water in the kitchen sink does not work, the bathroom was dusty, the toilet seat was old and faded, the shower head was corroded and old, the caulk job was the worst I’ve ever seen.

Good

The equipment in the fitness center was broken. Ants on the bathroom counter, mold and mildew in the bathroom. The website pictures were very different than the hotel in person.

Very nice and clean hotel

Great stay

Great hotel

We like that this hotel had easy access in and out and parking was full but not too overcrowded this past weekend. You can tell the hotel is a little older but it’s kept up and maintained well. Good shower pressure, AC worked great, beds were comfortable, and the area was quiet. We liked that the pool was indoors. They have a 24/7 guest laundry that came in handy. Staff was helpful every time we needed anything.

We stayed here to go to a wedding. The hotel was beautiful, well maintained and has a wonderful staff

The room was big and comfortable. The bed was comfortable but the pillows are small. The coffee machine was temperamental but we figured it out. Very nice property, good parking, clean, easy to find. The location is a huge bonus for being close to the airport but also shopping and food.

The mattress needs replacement; very uncomfortable.

I had a wonderful time 10 out of 10 would stay again

We only stay at Hilton Garden Inn and won’t stay anywhere else very convenient for our weekend!!

Great room

The property was in decent condition, was pretty quiet considering there were soccer teams in the facility. The tub with the jets did not work which was the main reason I booked the room. Fixtures like the drapes and the lights need to be replaced, they function but look terrible. The room was clean, the outside needs better lighting in the parking lot, maybe some cameras. Overall its mid grade, 3 out of 5.

Tranquil,clean and friendly

Is supposed the breakfast continental is free and try to charge!!! as simple it was ridiculous

Bathroom and carpets are not updated or clean. Light fixture was off the wall and not fixed properly

Had a good stay at the Hilton Garden Inn. The bed was great. I slept like a rock! The breakfast was amazing. Great selection of breakfast foods for our enjoyment! Highly recommend!

Property is in need of refresh. Fixtures in bathroom were rusted. Ceiling needs spots fixed. Tile was broken in spots. Not at all up to Hilton standards.

Breakfasts and restaurant personnel were great.

Everything

This was a convenient location with good access to local highways. However, it seemed like an older property, and we ran into a couple of minor maintenance issues during our four-night stay. We would consider staying here in the future if the need arose.

The coffee maker was broken and the facility was not up to our standards.

Front desk clerks were very kind and helpful. Room was very spacious with a pretty nice bathroom. The hotel interior is so unique and charming.

Convenient to the dr we had to see.

Clean

Very nice stay, staff was pleasant and so was the room. The jetted tub was huge and loved it.

We always stay here when we visit San Antonio. Its a nice hotel with great rates. Excellent breakfast in the morning. The staff is very friendly as well.

One of the elvavators out of order. 2 lightballs un the rooom were out, did not clean thr room 2 out 5 days i was the. Pillows were smell really bad. Front desj clerks were very rude. Window shades broken. No way this is a 4 star property.

Made reservation for a room specifically with jetted tub. After checking in I went to the room and noticed there was no jetted tub so I went back down to the front desk to complain and lady at the front desk was rude and unhelpful and said that the rooms with a jetted tub were all sold out. Sinking room had a broken drain which held stagnant water and every time you use the sink a horrible smell would start coming up from the drain.

Had a very nice weekend

Lamps in room are unplugged with no place to plug in, smelly room

Love having the restaurant and bar in hotel.

My stay wasn’t the best I was really looking forward to the jetted tub and the Jets didnt work.

The ratings were misleading. The hotel is very dirty with spots on all chairs and rooms have a bad odor like animal. The tub had small ants in it. The front desk is aware of the pests. The hotel needs to be updated. The wallpaper is tearing in rooms. Staff is great as they can't do too much to remedy most of the issues.

The room was in poor condition; bathroom ceiling paint was peeling, carpet was poorly fixed and there was a missing lamp next to the night stand which cable was removed from the wall, but wasn’t covered appropriately. We were placed next to the breakfast area and we can hear people talking early in the morning. Plus, when I selected this hotel it said they provided breakfast, once at the hotel I learn this wasn’t provided/it wasn’t included. This information wasn’t clearly stated otherwise I would have looked for another hotel that included breakfast. We were negatively surprised, we expected better overall quality from The Hyatt.

Pay parking

It was conveniant to the locations I needed. However, it needs some updating from wear and tear. The plug ins on the nightstand were very loose and were hard to keep things plugged into. Breakfast, if purchased was outstanding!!

The gentleman that works the front desk at night was not friendly and seemed bothered that I was there. Also the bathtub in my room had hair in it

Loves this hotel close to restaurants and the airport

I enjoyed my stay. Although I did book a room that had a jacuzzi bathtub and paid extra for it and then to get to my room and the tub not work. I also had to pay an extra $30 for an early check in when I had called two times a head of time and two different employees both told me there would be no fee. I would have stayed at a better accommodated hotel if I knew I would have to pay a fee. Other hotels had told me there would be no issue with the early check in and so did this property but ended up getting fooled and needed to pay more when I got there. If it wasn’t for those two instances would’ve been a 10/10 for sure.

Considerate hotel staff

The price was too high for such a dated property.