Hampton Inn San Antonio Stone Oak

Convient location. Pool under maintenance/closed. Ice machine second floor broken. No soap in room. Housekeeping supposed to come every other day, never came. AC in rooms either way too cold or dont work. Chips/sodas never stocked and mostly empty. Water leaks in main hallway. Breakfast not ready at 6. No fruit or oatmeal. 3 days of exactly same "breakfast". Coffee left out all day/night. Owner belittling a staff member in front of me. (He was wrong) He also ignored me to chew her out. This place is run down and horribly run. Stay away

I called before to see if I could get an early check in, they said that was alright. When I arrived at 1:00, the man at the front desk said I couldn’t get an early check in. He didn’t do anything to assist me with getting an early check in. For some reason all the rooms were going to be ready, magically at the same time.

which was either inoperable or needed bulbs. As mentioned in check-in review--I personally tightened the toilet seat that appeared to have been replaced, but never secured properly--certainly a first for this traveler! The last and strangest surprise was that housekeeping either did not have access to king size sheets or attempted to make our bed by attempting to fit the mattress in the wrong direction? In any event, we would not return to this hotel--too many small missteps that indicate a systemic issue that hopefully is limited to this location and not the brand--no axe to grind, just being as honest as possible.

Hotel was very poorly maintained. Carpet was ripped, ceiling tiles missing and the didn’t even have napkins or paper towels in the food area. In our room half the lightbulbs were out, soap dispensers were empty and missing towels. We went to front desk to request towels and soap and were given some worn towels and a small bar of soap. Elevators also smelled of mildew and make grinding noises when operating. A very shabby place. Also rooms are only cleaned if requested. We stayed two nights and left.

Maintenance of property POOR!

Good stay for a few days.

The hotel needs to be updated. The rooms seemed dusty along with the phones. Not all of the lights were working properly. Door to get in on the side was broken.

Very good

There’s a reason they are cheaper than the competition. Lesson learned: “You get what you pay for.”

Parking ROACHES in the rooms. Switched from the first one because of a roach in the bathroom & then the second room also had one. Front desk guy because rude after I didn’t want to take another room and asked for a refund

Location for my event Nothing

It was okay at best.

Toilet cover cracked, seat loose, towel hook loose. No ice - main floor broken, 2nd floor empty. Ran out of napkins, plates , cups during continental breakfast. Took 15 min to refill coffee dispenser. Linens and pillows bad.

Poor

My bathroom was filthy. A Guest made it uncomfortable by disturbing the peace in the early morning hours

In room coffee maker trays dont fit coffee maker. There was coffee in the lobby but not as good as it used to be. Also breakfast selection used to be great. Now it just like other budget hotels.

The worst Hampton I’ve ever stayed in.

Ice machines on all three floors not working. Pool was open but full of leaves and steps and bottom and sidewalls covered with green slime. We planned two days by poolside but instead left a day early as pool was not an option.

No issues. Will stay again

Didn’t get all the towels

Most lights in room had no bulbs, usb plugs didnt work, bathroom amenities were empty, ice machines on all floors are broken, when a/c turned off room smelled, no one at front desk and no breakfast the 1st morning, housekeeping didnt come to clean....just a horrible low staffed hotel that should shut down until everything works. Expedia claims "very good & 8*'s" but all other reviews show 3.

We booked this hotel in advance and when we went to hotel it was over booked so manager didn’t lets us in and denied the entry. I had my kids with me. Night shift front desk left the reception & vanished for 2-3 hours. This happened between 11 pm to 2 am

The receptionist gave me a key to a room that was occupied. I was so traumatized and terrified. I apologized to the customer and went back to the front desk. I could have been killed. They gave me a different room but my night was ruined. I couldn't sleep

Breakfast needs to be improved!

Unfortunately, we did not have breakfast. Clean room. AC worked great.

ONE: Checked in on Friday at 3pm. Other parents from the team with confirmations tried to check in at 8pm and were turned away because they had 'dirty or occupied' rooms. No assistance whatsoever to try to accommodate them in other sister properties. TWO: No staff. Needed a plunger on Friday night, he brought one up and said we had to handle it ourselves as he was working all by himself. THREE: Breakfast on Saturday and Sunday had no coffee. FOUR: Breakfast on Sunday ran out early and they did not refill. No coffee all day. Bedrooms are hot, A/C does not work well. Carpet felt wet from humidity.

Out of date, not so clean, stained almost everything

Parking Out of date, not so clean, stained almost everything

Needs upgrading and a thorough cleaning. Landscaping was unkempt, weeds and grass at least 2’ tall. Elevators was jumpy and made a loud winding noise. I had to hit floor buttons several times before it registered. Rooms were dark and furniture needed cleaning or replacing. Desk chair was fabric and very stained I would not sit in it. The sheets were hard and uncomfortable. I was very disappointed in the condition of the hotel.

Was assigned to a room already been occupied

My worst experience with a Best Western or any Hotel. I just hope I get my money credited back to my credit card.

The price and location. I needed shampoo and shower gel, I text them and never got it.Also I arrived around @ 3:45 pm room wasn’t ready.I was told to come back in 30 minutes.Came back @ 4:30 pm and it took like 15 minutes due to the clerk not knowing what to do.Also he wanted to charge me again for the room instead of the accidental deposit.

The price and location. I needed shampoo and shower gel, I text them and never got it.Also I arrived around @ 3:45 pm room wasn’t ready.I was told to come back in 30 minutes.Came back @ 4:30 pm and it took like 15 minutes due to the clerk not knowing what to do.Also he wanted to charge me again for the room instead of the accidental deposit.

Breakfast and AC were great but no working ice machine on the property was a bummer

The hotel looked ok, the pillos were hard and bulky, not comfortable and the toilet was loose. Breakfast, which is included was bad, eggs were overcooked send even burned. I don’t think I would stay here again

The air conditioning could have been cooler I feel.

Very outdated and not very clean feeling. Shower tub was pretty much black at this point from how old it was. Instead of redoing bathrooms they just replaced with screw on shower heads. Beds were not comfortable but not horribly bad either. Place just feels old. When I initially got there, the young guy that checked me in was very accommodating and great vibe. I left for dinner and when I came back there were two cop cars out front (around 9pm). Tried to buy something from back stand but a lady in the lobby told me there was nobody working there. They had been waiting to check in since 6pm, and cops were there to monitor meanwhile they could get an employee from a different Hampton inn. It was just weird. I hope they remodel the place soon. I stay at Hampton inns all the time and this was on the lower side of the quality ones.

We were informed that housekeeping would clean the room every 3 days but if you wanted it done before that just request it. So the second day we requested and were out all day. When we returned nothing had been done. We called the front desk and was told they were short staffed and hadn't gotten to it. But someone would come change the trash.

Breakfast could have more of a selection

Big clean room, with nice pool and a gym.

Staff was friendly but they are severely understaffed. We stayed 5 nights and didn't have a housekeeper clean our room once. We had to go and ask for clean towels.

If you need a place just to sleep and be out all day, it's a great place They never got to cleaning the room, not even when i request it

It used to be a very good option, not anymore.

We stayed in three rooms for three nights, and they never cleaned our rooms. They didn't even empty the trash cans; within three days, they were overflowing. I went to the front desk and asked them to clean the rooms, but they did nothing. The entire hotel wasn't as clean as the reviews said. This isn't the quality I expected from Hampton Inn. I usually prefer Hampton Inn to other hotels, but in the future, I'll switch to another brand.

We had one little snaphu at check in but the young lady was very nice and got it corrected immediately. Room was clean, quiet and comfortable. We will be staying here again during our next visit to San Antonio, it's a close place to family.

Room seemed clean, but was definitely old and worn.

The staff was 100% on point. All staff, not just front desk. Cleaning staff, breakfast staff. Always greeted me and even some held some small convos with me. Very hospitable. They made that place fell like a welcoming safe place. Swimming pool is out right now, would be nice to know online before booking. Need more staff for morning breakfast.

The staff was 100% on point. All staff, not just front desk. Cleaning staff, breakfast staff. Always greeted me and even some held some small convos with me. Very hospitable. They made that place fell like a welcoming safe place. Swimming pool is out right now, would be nice to know online before booking. Need more staff for morning breakfast.

Yes, pets allowed

Did not like this property Staff very rood, no breakfast in the morning because morning staff did not show up

Did not like this property Staff very rood, no breakfast in the morning because morning staff did not show up

Attitude from the front desk, clean was dirty, a/c was super noisy, not cheap for that to happen

Attitude from the front desk, clean was dirty, a/c was super noisy, not cheap for that to happen

Pool out of service, everything from drinking fountains to toilet seat in the room was broken and not working. In the fitness area, the machines and water dispenser were broken. The room was nasty. This is, perhaps, the worst hotel I’ve ever been in. The air conditioning didn’t cool very well, and thank goodness there was a microwave in the breakfast area, because the food was cold. Even the juice machine, which probably has never been cleaned, dispensed watery, disgusting juice. This property should be torn down. Public areas and room were substandard and dirty. Awful.

It was a good stay

yes

They had breakfast...but both mornings they were late getting it out and we had to search through cabinets to find utensils, condiments....etc. Had to ask for coffee and food items that were not out as well.

Shampoo and soaps were empty and not replaced, only decaf coffee in the room. Breakfast was cold, coffee was empty at breakfast when it was refilled the pot was not rinsed and a glob of grounds came out in my cup. The waffle mix dispenser was broken and had to use a cup to dip it out. On check in on a prepaid package was charged twice, waited several minutes while person at desk tried to relsolve another persons issue. Person at front desk admitted she was new and didn’t know how to do certain things. Property overall was not well kept.

Bad

Not the worst place i've stayed, but not the best either. was just ok

The property was clean. It looked as if it was a decent motel, and we didn’t have any issues with our room. They ran out of towels! They ran out of plates cups and silverware in the breakfast area and food every morning!

The property was clean. It looked as if it was a decent motel, and we didn’t have any issues with our room. They ran out of towels! They ran out of plates cups and silverware in the breakfast area and food every morning!

Nice

Nice

location room. staff and service

location room. staff and service

Front clerk old guy was rude, the lady was really nice. Pool dirty look black , breakfast was fantastic , my bathtub when ever we took a shower the water wasn't draining it was stuck . The lady doing breakfast was working by herself on sunday morning did a great job even when some random lady was being rude to her and recording her she still was nice and working hard. This lady went to go have breakfast almost at 10:00 if you want breakfast get up earlier dont need to be rude to the employee's.

I stay 6 nights I love it excellent keep it thank you for your service god bless

There was hair in the shower and on the bathroom floor, dead cockroaches and bottle caps on the room's carpet; breakfast was insufficient for the guests and there was only one employee.

A little problem ac on da room wasn't cooling to good

Clean rooms staff super nice A little problem ac on da room wasn't cooling to good

The pool is not available to utilize.

Small square couch pillows on bed! Bring back normal bed pillows.

I was unable to enter the hotel and check in, no front desk staff all night, probably sleeping in the back. Didn’t answer the buzzer, didn’t answer numerous phone calls, knocking or pounding on doors. Called Hilton support, and they were unable to rouse anyone in the hotel. All other hotels in the area were booked solid, and Hilton found a room 16 miles away and told me I could drive over and have it for $177 ( my room I was supposed to have was $89). They should have given me a room at my original price since this was their fault, or even comped the new room. After over 2 hours of trying to get in the Hampton Inn and calls with Hilton, I ended up sleeping in my rental car at 3am. It has taken 3 phone calls and being on hold for over an hour and I still haven’t been able to get my refund yet. Hilton/Hampton Inns will no longer get our business.

El hotel está cerca de varios lugares de compras y restaurantes, las habitaciones son cómodas y bien equipadas, sin embargo el personal de la mañana no es el mejor y no les gusta trabajar, esperan hasta que el cambio de turno te resuelva, ni siquiera me quisieron guardar mi equipaje.

Manager was rude in front of clients, no breakfast and was no ready on time.

Per at the front desk was rude and not very professional.

Per at the front desk was rude and not very professional.

No soap in shower dispenser and bathtub leak into bedroom.

No soap in shower dispenser and bathtub leak into bedroom.

My door opened at 1:30 in the morning and scared me to death. I had the safety latch on so it caught the door but was really loud when it hit the latch. I screamed out and the door shut. I know they had to hear me at the front desk because I was only a few rooms down the hall. I complained the next morning and ask for a refund. The lady at the front said that she would have a manager call me but no one ever called.

We had no hand soap or body wash in the shower. We requested it Friday afternoon, but didn't get it.

Room was used for a overnight stay. It fit the bill. Restroom was clean but shower and sink areas were old and repaired. The complimentary shampoo and bodywash while nice and convenient the containers themselves were filthy with dark stains. The bed worked but was stiff as a board. The tv remote wasnt working. Called desk and they brought up a new one. Breakfast was ok. It was a tuesday and not crowded but items had run out and were not refilled. Overall it was a fair stay. Not great not bad.

Room was used for a overnight stay. It fit the bill. Restroom was clean but shower and sink areas were old and repaired. The complimentary shampoo and bodywash while nice and convenient the containers themselves were filthy with dark stains. The bed worked but was stiff as a board. The tv remote wasnt working. Called desk and they brought up a new one. Breakfast was ok. It was a tuesday and not crowded but items had run out and were not refilled. Overall it was a fair stay. Not great not bad.

Room old and little smelly. Breakfast have little options

Room old and little smelly. Breakfast have little options

This was the worst stay I have ever experienced. When we arrived the hotel looked spooky high weeds, then another customer informed us there was 5 break ins, then my husband went down stairs and nothing was working during the time of breakfast and then our heater didn’t work and nothing was done. Wouldn’t recommend this property to anyone for the concern of safety and management didn’t do anything.

This was the worst stay I have ever experienced. When we arrived the hotel looked spooky high weeds, then another customer informed us there was 5 break ins, then my husband went down stairs and nothing was working during the time of breakfast and then our heater didn’t work and nothing was done. Wouldn’t recommend this property to anyone for the concern of safety and management didn’t do anything.

Fire alarm went off due to fire in kitchen causing disturbance in sleep, bath tub wasn’t draining water had to raise complaint for hours to fix it, there was no soap in the shower, breakfast items were few and really poor quality

No complaints everything was pleasant

Yes

Yes

Food - eggs were swimming in water, sausage patty was unevenly overcooked and inedible. Potatoes not far behind. Good coffee. Nick was professional & attentive behind the desk.

Food - eggs were swimming in water, sausage patty was unevenly overcooked and inedible. Potatoes not far behind. Good coffee. Nick was professional & attentive behind the desk.

Breakfast food was not good. Cleaning staff entered room and threw away food that was no where near the trash. Very disappointed. Front Desk was always abandoned..

Breakfast food was not good. Cleaning staff entered room and threw away food that was no where near the trash. Very disappointed. Front Desk was always abandoned..

The flat bed pillows that sorely needed to be replaced. The nearly finished roll of toilet paper in the bathroom.

All staff were very friendly and helpful.

All staff were very friendly and helpful.

We have stayed here a lot but this was our last stay at this hotel. Our room was not ready upon arrival, along with many other guests. I specifically requested adjoining rooms with one being accessible. We got neither. The lady at the front desk was able to put my parents in the first room though so I appreciated her consideration. Both of our rooms had no soap to wash our hands and our room still had the laundry bag from a previous guest hanging in the closet. The pool was out of order and we were given different reasons. My children and parents were less than pleased at this point by our choice of hotel. At breakfast, the choices were limited even though there was an hour left. The person in charge left to throw out the trash and NEVER came back. Maybe it was a ghost. The only syrup available came from the bottle so I guess they ran out. It happens and is totally okay, but when we went to pour from it, it went all over everything, including the phone! The lack of service and accommodations from start to finish was unacceptable. If you need an employee there, I suggest you look outside where they all hang out on their smoke breaks. We have always enjoyed our stays here and the young man which ran breakfast in the past was so on top of things. This place totally went down in every way.

We have stayed here a lot but this was our last stay at this hotel. Our room was not ready upon arrival, along with many other guests. I specifically requested adjoining rooms with one being accessible. We got neither. The lady at the front desk was able to put my parents in the first room though so I appreciated her consideration. Both of our rooms had no soap to wash our hands and our room still had the laundry bag from a previous guest hanging in the closet. The pool was out of order and we were given different reasons. My children and parents were less than pleased at this point by our choice of hotel. At breakfast, the choices were limited even though there was an hour left. The person in charge left to throw out the trash and NEVER came back. Maybe it was a ghost. The only syrup available came from the bottle so I guess they ran out. It happens and is totally okay, but when we went to pour from it, it went all over everything, including the phone! The lack of service and accommodations from start to finish was unacceptable. If you need an employee there, I suggest you look outside where they all hang out on their smoke breaks. We have always enjoyed our stays here and the young man which ran breakfast in the past was so on top of things. This place totally went down in every way.

Nothing. I tried to check in online, get a preassigned room on the first floor and digital key. Couldn’t get a digital key, got a room on the second floor. The soap container in the room was empty. The poppy seed bagel at breakfast had fungus on it. Sign stated breakfast was better 6-10am, told by unfriendly staff, who wasn’t at the desk when we arrived, although she saw us walking in. Jeez what a fail. Nothing really.

This has to be one of the worst hotel experiences we’ve ever had. The bed looked barely made upon entering the room. There was no top sheet, and the duvet looked smaller than what should be on a king sized bed. There was no bath mat and the shower gel container was empty. There were no cups in the room. I mentioned these issues to the person at the front desk, who told me that he had just taken over management of the property, and that (a) Hilton was no longer providing top sheets (and the duvet was ill suited for use without a top sheet), and (b) that Hilton was providing smaller duvets than previously. He made no effort to take care of the other issues. We were traveling with a pet, so the do not disturb sign was on a good bit, preventing service of our room. Had the room been properly stocked to begin with, this wouldn’t have been an issue. The last day, however, I asked that the room be made up, and made sure we were all out and that the DND was not on the door. When we came back late afternoon, the room was still not made up. When I asked specifically that someone see to the room, the (very nice) employee asked what we needed. When I mentioned the top sheet, she gave me a “that’s strange” look (no, Hilton hasn’t stopped providing top sheets). Before she finished, the headboard fell - at least it didn’t fall on our heads in the middle of the night! Given the safety hazard, we were moved to another room. Skip this property - it’s very poorly managed.

This has to be one of the worst hotel experiences we’ve ever had. The bed looked barely made upon entering the room. There was no top sheet, and the duvet looked smaller than what should be on a king sized bed. There was no bath mat and the shower gel container was empty. There were no cups in the room. I mentioned these issues to the person at the front desk, who told me that he had just taken over management of the property, and that (a) Hilton was no longer providing top sheets (and the duvet was ill suited for use without a top sheet), and (b) that Hilton was providing smaller duvets than previously. He made no effort to take care of the other issues. We were traveling with a pet, so the do not disturb sign was on a good bit, preventing service of our room. Had the room been properly stocked to begin with, this wouldn’t have been an issue. The last day, however, I asked that the room be made up, and made sure we were all out and that the DND was not on the door. When we came back late afternoon, the room was still not made up. When I asked specifically that someone see to the room, the (very nice) employee asked what we needed. When I mentioned the top sheet, she gave me a “that’s strange” look (no, Hilton hasn’t stopped providing top sheets). Before she finished, the headboard fell - at least it didn’t fall on our heads in the middle of the night! Given the safety hazard, we were moved to another room. Skip this property - it’s very poorly managed.

Lady at the front desk had a bad attitude.

Lady at the front desk had a bad attitude.

Had some issues but they made it right. I previously stayed at this hotel and everything was great

Had some issues but they made it right. I previously stayed at this hotel and everything was great

We have stayed here a lot and will not stay here again. Maybe they were short staffed but upon driving up, the garbage can had trash all over the place. Our room and many other's were not ready and we were pushing 5pm. I had requested a handicap accessible room for my disabled father but there was none available and the adjoining rooms that I also requested were a thing of fairy tales. There was no hand soap in either of our room and someone's laundry bag who I can only hope stayed in our room right before us was still in the closet. Breakfast was not fully stocked, the person working there was a ghost, and tables were dirty with ketchup and syrup. When my husband located syrup, it was from an actual syrup bottle but the cap wasnt even on, and there went his waffle. No more waffles could be made as the batter was gone, as were my hopes of giving this hotel a better review. Oh, and we took our kids so they could enjoy the pool but the pool could not be used because one story was that the pump didn't work and another that there was not enough chlorine. I am not sure why everything was so bad compared to previous trips but we will not be back. They have a "guarantee" that you will be happy but the employees did not seem to care about anyone's happiness as long as they could get to their smoke break. Do better. Be better.

We have stayed here a lot and will not stay here again. Maybe they were short staffed but upon driving up, the garbage can had trash all over the place. Our room and many other's were not ready and we were pushing 5pm. I had requested a handicap accessible room for my disabled father but there was none available and the adjoining rooms that I also requested were a thing of fairy tales. There was no hand soap in either of our room and someone's laundry bag who I can only hope stayed in our room right before us was still in the closet. Breakfast was not fully stocked, the person working there was a ghost, and tables were dirty with ketchup and syrup. When my husband located syrup, it was from an actual syrup bottle but the cap wasnt even on, and there went his waffle. No more waffles could be made as the batter was gone, as were my hopes of giving this hotel a better review. Oh, and we took our kids so they could enjoy the pool but the pool could not be used because one story was that the pump didn't work and another that there was not enough chlorine. I am not sure why everything was so bad compared to previous trips but we will not be back. They have a "guarantee" that you will be happy but the employees did not seem to care about anyone's happiness as long as they could get to their smoke break. Do better. Be better.

Reserved a king got two queens instead which are more like double beds. The sink was stopped up, asked for a different room and was told no but they would lower my second night rate. No discount applied. 1/2 roll of tp and the room wasn’t clean. I’ve stayed here before and had a better experience. I will not be back to this hotel. Only giving it a 3 bc the night clerk was friendly and apologetic about the rooms not being reserved correctly

Reserved a king got two queens instead which are more like double beds. The sink was stopped up, asked for a different room and was told no but they would lower my second night rate. No discount applied. 1/2 roll of tp and the room wasn’t clean. I’ve stayed here before and had a better experience. I will not be back to this hotel. Only giving it a 3 bc the night clerk was friendly and apologetic about the rooms not being reserved correctly

The room was nice and clean No problem w/noise

The room was nice and clean No problem w/noise

Clean, comfortable and had good food. Friendly and helpful staff.

Clean, comfortable and had good food. Friendly and helpful staff.

Terrible experience

Terrible experience

Well presented, kept well stocked and clean.

Great location; older hotel; sink had a bad smell coming from the drain.

Great location; older hotel; sink had a bad smell coming from the drain.

Had a wonderful stay at Hampton Inn. Yvonne was absolutely amazing. She made me and my sisters visit wonderful. She was very helpful and attentive.

Had a wonderful stay at Hampton Inn. Yvonne was absolutely amazing. She made me and my sisters visit wonderful. She was very helpful and attentive.

It’s good and the location

It’s good and the location

No issues

No issues

Comfortable, quiet, pool was nice.

Comfortable, quiet, pool was nice.

The hotel is dated. The room was smelly and the carpet old and dirty. One of the beds had stained sheets. I would not stay again in this hotel. On the positive side the staff was friendly and helpful.

The hotel is dated. The room was smelly and the carpet old and dirty. One of the beds had stained sheets. I would not stay again in this hotel. On the positive side the staff was friendly and helpful.

The whole property felt safe and the rooms were quiet. A great night's sleep.

The whole property felt safe and the rooms were quiet. A great night's sleep.

Service personnel is excellent. All friendly and solve issues. I noticed that the bathtubs need attention. They are old and in need for repair or replacement. Still a good hotel to stay with windows of opportunity to improve.

Service personnel is excellent. All friendly and solve issues. I noticed that the bathtubs need attention. They are old and in need for repair or replacement. Still a good hotel to stay with windows of opportunity to improve.

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The entire hotel needs an upgrade and deep cleaning. THe toilet seat was cracked and had to be replaced. This is something housekeeping should have done without the customer bring it to their attention. If they over look a hygiene and sanitation issue like that what else are they overlooking...?

The entire hotel needs an upgrade and deep cleaning. THe toilet seat was cracked and had to be replaced. This is something housekeeping should have done without the customer bring it to their attention. If they over look a hygiene and sanitation issue like that what else are they overlooking...?

Everything was good.

Everything was good.

Interior was nice The room was good size and clean We would stay here again

Interior was nice The room was good size and clean We would stay here again

Breakfast was good! Enough parking space.

Breakfast was good! Enough parking space.

Comfortable and quiet.

Comfortable and quiet.

Absolutely wonderful staff, clean and quiet hotel with nice spacious rooms. Excellent breakfast and coffee all day in the lobby!

Absolutely wonderful staff, clean and quiet hotel with nice spacious rooms. Excellent breakfast and coffee all day in the lobby!

Cute hotel looks like they were working on some things in the hallways but overall nice place great price

Cute hotel looks like they were working on some things in the hallways but overall nice place great price

The stag was always friendly and said hello, good morning and have a great day! Very refreshing

The stag was always friendly and said hello, good morning and have a great day! Very refreshing

The property was very accessible and it was easy to locate activities near by. Only thing I didn't like was the weather during my stay, but you can't do anything about that.

The property was very accessible and it was easy to locate activities near by. Only thing I didn't like was the weather during my stay, but you can't do anything about that.

My shower did not drain it came to my ankles and the curb and parking lot did not meet properly so they were rough on my car

My shower did not drain it came to my ankles and the curb and parking lot did not meet properly so they were rough on my car

Good stay but the Mattress could be Softer. Bed was hard

Good stay but the Mattress could be Softer. Bed was hard

This the third time I have stayed at this Hotel. It’s a Wonderful place to stay. The staff are very courteous and the morning breakfast is always fresh and amazing.

This the third time I have stayed at this Hotel. It’s a Wonderful place to stay. The staff are very courteous and the morning breakfast is always fresh and amazing.

Love staying here!!

Love staying here!!

Location to Ice and Gold Center Northwood is beyond great and within walking distance.

Location to Ice and Gold Center Northwood is beyond great and within walking distance.

Antonio. Friendly staff.

Antonio. Friendly staff.

Absolutely amazing! The ac went out and was quickly given a new room. Hotel was clean and staff was exceptional! Will be back!

Absolutely amazing! The ac went out and was quickly given a new room. Hotel was clean and staff was exceptional! Will be back!

Front desk associate was exceptionally nice and accommodating!

Front desk associate was exceptionally nice and accommodating!

There was some random noise on the roof, prolly the ac unit or something. It was too loud tho, had trouble sleeping.

There was some random noise on the roof, prolly the ac unit or something. It was too loud tho, had trouble sleeping.

For the most the Hampton inn was ok. While staying there our vehicle was broke into along with 4 others. They didn’t seem to care and the cameras supposedly didn’t work. I won’t be staying there again because from what I understand it happens a lot there.

For the most the Hampton inn was ok. While staying there our vehicle was broke into along with 4 others. They didn’t seem to care and the cameras supposedly didn’t work. I won’t be staying there again because from what I understand it happens a lot there.

The parking lot is very hard to get in and out of.

The parking lot is very hard to get in and out of.

Good

Good

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Neat and clean - convenient location

Neat and clean - convenient location

The staff is very friendly and helpful. Even though it’s a little bit old the building is clean and smells clean. I would stay there again. Accessibility to may restaurants and shopping centers.

The staff is very friendly and helpful. Even though it’s a little bit old the building is clean and smells clean. I would stay there again. Accessibility to may restaurants and shopping centers.

I stayed here during a recent vacation and had a great experience. The staff was friendly and welcoming, which made check-in smooth and pleasant. The room was clean, and the amenities were well-maintained. Everything I needed for a comfortable stay. I would definitely recommend this hotel to others and will be choosing Hilton properties for my future travels.

I stayed here during a recent vacation and had a great experience. The staff was friendly and welcoming, which made check-in smooth and pleasant. The room was clean, and the amenities were well-maintained. Everything I needed for a comfortable stay. I would definitely recommend this hotel to others and will be choosing Hilton properties for my future travels.

The breakfast was good and well maintained by the employee. My daughter cannot have nuts and when we asked the employee, he provided us another option, which were chocolate muffins and we greatly appreciated him getting those for her.

The breakfast was good and well maintained by the employee. My daughter cannot have nuts and when we asked the employee, he provided us another option, which were chocolate muffins and we greatly appreciated him getting those for her.

The room was comfortable and spacious. But the real stars were the staff! The power went out during the last part of the stay and the staff were outstanding during this difficult situation. They were very friendly and offered complimentary bottles of water as the power outage affected the drinks machines for breakfast.

The room was comfortable and spacious. But the real stars were the staff! The power went out during the last part of the stay and the staff were outstanding during this difficult situation. They were very friendly and offered complimentary bottles of water as the power outage affected the drinks machines for breakfast.

Very pleasant. Comfortable bed, everything in working order. Quiet.

Very pleasant. Comfortable bed, everything in working order. Quiet.

Very nice staff all the way around. Room is kept clean and it’s safe.

Very nice staff all the way around. Room is kept clean and it’s safe.

I booked my room on line and the check in process went smoothly. I didn’t have any issues. My room was very clean and i liked that shampoo, hand soap, body wash, etc were provided in my room. I will definitely stay here again.

I booked my room on line and the check in process went smoothly. I didn’t have any issues. My room was very clean and i liked that shampoo, hand soap, body wash, etc were provided in my room. I will definitely stay here again.

The first night was satisfactory but the second night was not. The power went out sometime during the early morning hours and was awoken by stagnant temperature. Drenched in sweat and somewhat miserable, the decision to pack up and go was made. Navigating the dark stairwell was not what we had expected but it had to be done.

The first night was satisfactory but the second night was not. The power went out sometime during the early morning hours and was awoken by stagnant temperature. Drenched in sweat and somewhat miserable, the decision to pack up and go was made. Navigating the dark stairwell was not what we had expected but it had to be done.

We’re here due to our house was flooded! I was so pleasantly surprised at the friendliness, cleanliness and awesome service from all staff! Seriously, we are most pleased! We’ve extended our stay for another week - house not ready! 😅

We’re here due to our house was flooded! I was so pleasantly surprised at the friendliness, cleanliness and awesome service from all staff! Seriously, we are most pleased! We’ve extended our stay for another week - house not ready! 😅

The power was out and there was no hot water to shower

The power was out and there was no hot water to shower

Nice location but unsafe. I have been in this hotel a cpuple of time and always there's someone breaking into cars. I asked the front desk and they said that is always happen and they know.

Nice location but unsafe. I have been in this hotel a cpuple of time and always there's someone breaking into cars. I asked the front desk and they said that is always happen and they know.

Comfortable stay. Close to shops but away from the touristy areas.

Comfortable stay. Close to shops but away from the touristy areas.

Everything was great and staff was excellent

Everything was great and staff was excellent

Hampton inn is usually my hotel of choice because the beds are very comfy, service is good and breakfast is usually satisfactory my only complaint is they need to update the toilets they are to LOW!

Hampton inn is usually my hotel of choice because the beds are very comfy, service is good and breakfast is usually satisfactory my only complaint is they need to update the toilets they are to LOW!

Everything was good but in my room the toilet was not clean at all. There was poo inside the toilet that means was not clean correctly. That was the only thing was disappointed, the was good. The person in the counter was very courteous.

Everything was good but in my room the toilet was not clean at all. There was poo inside the toilet that means was not clean correctly. That was the only thing was disappointed, the was good. The person in the counter was very courteous.

It was a clean comfortable room. Friendly staff.

It was a clean comfortable room. Friendly staff.

Clean, neat. Breakfast offering excellent. Sad the treadmill wasn’t operational.

Awesome room and stay. Very comfortable and safe.

Mary at the front desk & Waymon at the breakfast area were very friendly, hospitable & helpful. The ceiling in the room was repaired, but visible. Oscar was a friendly maintenance man.

no

Great stay!

Convenient location

Nice

We had a great stay and exellent customer service from all staff!

Everything was good, room was clean, the only thing that we had a clogged restroom and the front desk person told us to go p[ick up the plunger that he was the only employee and he couldn't leave the front desk. That really upset me. This is the second time we stay there and I had never had any problems. Rooms are clean, breakfast is good, this time there was no bacon but they did have sausage, waffles, coffee, egg, potatoes, overall aside from the restroom it was good.

Quiet and comfortable

Clean and safe place to stay. Staffe was friendly and helpful.

The hotel was a bit on the older side. It was spacious and in a safe area. It was also in a convenient area to all the amenities. Great stay for a great price.

It was easy and convenient.

The hot breakfast selection was excellent. You have a lot of options. The room was nice, clean, but for me, the bed was too firm, very little cushion on it, but I do have hip joint problems with nerve pain. But my roommate thought her bed was pretty comfortable.

While it was a very nice and quiet stay, the building is old so there were expected ceiling stains & outdated accessories, plus our a/c unit wasn’t working properly.

Clean room..friendly staff. Lots of towels. Breakfast was good lots of options

Good condition

Perfect

The phone did not work it was also stained and old. Both elevators hooked very aggressively when moving than once to your floor it took way too long for doors to open. They were unsafe. Breakfast was nice for a 2 star hotel and staff was really friendly. Parking is adequate.

Breakfast was also very good

Standard hotel stay.

Nice place. Great lobby to hang in. Really nice staff.

Loved the staff and the location.

Broke into my truck in the parking lot. No video coverage

Great stay...room extremely clean and bed was comfy... the staff was very courteous, and the breakfast counter was excellent both days of our stay. The Staff kept all the food preparations over the top..love you guys

After checking in, my wife stayed in the car with the kids while I went in to set up the pack-and-play for our baby. Walking down the hallsX I saw extensive amounts of dust and dirt on the floors, and noticed the vents in the walls had dust in them. The elevator had a terrible musk to it. Whatever, just the hallway and elevator right? No. Upon entering the room, I turned on the A/C so it would begin to cool the room down by the time we got everything in and ready for bed. After setting up the pack-and-play, I went back down and out to the car where I noted to my wife how much my nasal sinus’ were burning and I wasn’t sure why. We then haul the kids upstairs and begin to change them into PJ’s when my baby begins to cough, seriously cough. I mention the dusty hallway vent to my wife. We then proceed to check the in-room vents and A/C units. Dust caked on there that looks like it gets wiped down once a year if it’s lucky. We then check the bathroom for mold and mildew, of which there was both (my wife is severely allergic to black mold). We then go down to the front desk who offers us another room but no refund because we’ve checked in already. We decline the additional room based on the appearance of the first and the hallways’ immense dirtiness. We were told to call the GM on Monday to talk about the situation. TL;DR— DO NOT STAY HERE—DIRTY!

Cockroaches on the floor , limited breakfast, poor conditions on bathroom

Two of the nights we were there people had their windows of their cars broken and their car broken into.

Room and facility very clean. Breakfast was great! Friendly staff and receptionists.

My car was broken into and I was not the only person to get their car broken into that night. Each weekend for past 2 weekends prior there were break ins. Police understand that it will happen and so does staff. The cameras are in a bad area, there is no night light, there is no 24 hour security. It’s a joke. Very unhappy with how often people this theft happens and how little help you can get when you get attacked.

This property is shabby for a Hampton inn. This property needs to be remodeled.

After that I just left.

Pool was dirty.

Loved our week stay there! Staff at front desk was amazing!!! Very helpful and kind! Would definitely go again!

The room was adequate but was stuffy and humid. But the biggest downfall was a lack of housekeeping. I was aware that they only cleaned every other day. However I stayed three nights and never had housekeeping visit.

Family friendly

Bath tub full of hair feom previous guest. Talked to the front desk and nothing was done

We did have a problem with the bedding. The sheets seemed too small and kept coming off, and the bedspread kept bunching up. A small hand mirror was stolen from our room. I reported it to the front desk.

If you're particular about the cleanliness of a hotel you will likely not be satisfied. There was hair in my bed sheets and hair on the shower walls. Kinda seems like they may not be changing the bedsheets. Rest of the room was clean and the air conditioning worked feally well. It was ok.

The property and staff were excellent. I gave it a 4 stars of 5 due to the breakfast that was horrible. They ran out of half the breakfast before we got there. We left due to get breakfast elsewhere.

The staff was great and the service was excellent. I would definitely stay there again.

Good variety of breakfast food

The room felt muggy and humid..carpet felt wet and housekeeping never came when we expected it😑

I would not stay there again because the bed is so hard and uncomfortable.

Seems like a lot of car break ins here. Broken glass in parking lot and not a lot of cameras or other deterrents to prevent break ins.

Great

Our stay was fine and adequate. The bed was not the greatest, older mattress, and the AC unit in our room squeaked throughout the night, making it harder to sleep, but other than that it was great. The provided breakfast is very nice!

Got a problem with A/C and they gave me an upgrade right away