Hampton Inn San Antonio-Downtown (River Walk)

Everything was awesome

The staff was really helpful... the location was good

All perfect, just experienced a strange noise that even after requesting a change of room, it kept coming on (but less noisier) did not let me sleep that well, sounded like water pressure thru walls or something alike. Location great, staff great, facilities great.

Great place to stay very close to the River walk and great beds to sleep in,

NEED SOME WORK ON THE CLEAN ROOM, BATHROOM HAD SOME ISSUES WITH FAUCET. BED SHEETS WERE TORN AND NOT WELL CLEAN.

Good proximity to the riverwalk

Good location! Clean

We checked out a day early because I did not feel safe and the property could have been a little cleaner.

Breakfast was average. Parking was expensive (69.32 for 2 nights)! Pillows were terrible (flat)! Beds were comfortable. Bathroom faucet was broken but still worked. Just hung off the sink a bit.......looked trashy but was functional.

Rooms very clean, breakfast excellent, didn’t think we had a fridge in the room but found one on the last day…lol!!

I enjoyed everything! Specially breakfast!!

Breakfast good

So wonderful! Great hotel. Great breakfast!

Very convenient location. The only extra that I wasn't fond of was the extra charge of parking per night.

The room was not a good experience. The tv wouldn’t cut on. There was hair all over the shower and the soaps. There was only one wash cloth in the room. One of the beds had dirty stained sheets. I had to call the front desk multiple times. They took care of the problem every time.

It was all good

Real nice staff very safe parking lot well gated didn’t worry about our car being broken into

They charge me twice for the parking lot, where they saying will be refunded in 3 business days, which I have never received back, I will never stay in the future again there

Superb

They were awesome and helpful.

Breakfast was plentiful. Staff kept everything refilled.

The pillows were almost as flat as pancakes. The dust from the room to the gym was terrible. The ceiling in the bathroom needs to be patched correctly from water damage. Everytime i hung a towel or face cloth in the bathroom the next day they had yellow stains, i couldn't figure that out.The mattress kept sliding away from the ugly box spring. The safe which we reported along with other things was unusable....we even couldn't use our room key to enter into the parking lot. We had to ask for toilet paper 3 times starting at approximately 8 a.m. we finally decided to pick it up at around 11 p.m. I uses to love love love the Hampton Inn, not anymore.

Minor fixings on the bathroom would be good. Otherwise, am excellent stay. Thank you.

Additionally, the pool area offers very little privacy. It feels as though you’re swimming right in the middle of the parking lot, which takes away from the overall experience. Other than these issues, our stay was pleasant, but I believe these areas could use improvement.

Exceptional

.

The staff was very helpful when I had a last-minute change in my plans. The physical state of the room was sad. The faucet in the bathroom spun around while you were trying to use it. The ceiling over the window showed that it is in dire need of repair. While I wanted a king sized bed for my stay it was way too big for that particular room. I spent three days in the room and did not receive any housekeeping visits.

Exceptional

The welcome message on the TV personalized with my name was a delightful surprise! The complimentary breakfast was exceptional

Love the front desk staff

Water damage in my shower from the ceiling

Clean room, staff was great. Updated room. 5 to 10 min walk from Riverwalk. Perfect hotel to stay.

Room could have used some Extra TLC not sure if the previous guest had dogs but there was dog hair in the carpet and sheets could have been cleaner I always bring my own from home and do a clean as well

Staff was nice room as pictured Room could have used some Extra TLC not sure if the previous guest had dogs but there was dog hair in the carpet and sheets could have been cleaner I always bring my own from home and do a clean as well

Clean hotel and friendly staff.

Perfect location! We were walking distance from everywhere that we needed to go (Riverwalk, Alamo, etc). The rooms were clean and breakfast was delicious! We would totally recommend this place!

Nice

The clean rooms

Loved it staff and workers was great couldn’t complain

Exceptional

Hallways were dirty and bathroom had a musty smell but overall clean and great location !

Clean room, great staff and great location!

The only disappointment was the hotel said downtown Riverwalk and it was not on the Riverwalk in San Antonio. It was downtown about a five minute walk from the Riverwalk. It was still nice. I enjoyed my stay. The breakfast buffet was amazing. The staff were friendly and very helpful.

The room was clean but the bed was worn down it had a big dip in the middle of the mattress.

Staff amazing Will return

N/A

Very good

The 32 dollar a day charge for parking on the hotel property

The breakfast was. Mediocre.

The breakfast was. Mediocre.

Nothing but the staff It was so moldy in the rooms were so bad that my son broke out in hives and ended up having to have a doctors appointment to be put on meds to get rid of the hives due to the mold I sent videos via email. It’ll only let me download the pictures on this.

Nothing but the staff It was so moldy in the rooms were so bad that my son broke out in hives and ended up having to have a doctors appointment to be put on meds to get rid of the hives due to the mold I sent videos via email. It’ll only let me download the pictures on this.

To be perfectly honest, we were put into a disability room. I don’t know if it was my fault or the hotels. Room was nice but the shower floor was terrible. Water flows on to the floor and moldy retaining fixtures. Thank the staff for a changed room.

Not sure I will choose to stay at a Hampton again.

Property very close to walk to the downtown activities

Yes and yes

Nice breakfast

Friendly staff and great breakfast. Close to everything downtown. Would stay here again!

I couldn’t have picked a better location for my stay in San Antonio, TX. It’s just a 5-minute walk to the River Walk and nearby restaurants, and the area felt very safe. I was able to walk everywhere, and the hotel gym was nice as well. I will definitely stay here again when I have the opportunity to return to San Antonio. Thank you!

Property looks very outdated. Room looks dirty and had a bad smell. Also bathroom and bathtub was in horrible conditions. Another of the rooms I booked had smell to marihuana and my pregnant cousin was going to have to stay there till we complained and told front desk she was pregnant…

Very clean room.

Was well worth the stay nice room easywalk to river walk

The hotel is outdated. Feels old we only had coffee which was fine. The toilet broke we had to call twice and the TV never worked, one day it rained pretty hard which could be the reason.

Fast check in/out

It was good

breakfast was amazing

It was the fiesta festival the week of our stay.so traffic was horrible to get in and out of the hotel and there was no parking. Ee had to park in the front of the hotel. We only stayed one night. The shower head in our room had a leak and the water pressure in the sink and shower was no good.

The location was good. It was the fiesta festival the week of our stay.so traffic was horrible to get in and out of the hotel and there was no parking. Ee had to park in the front of the hotel. We only stayed one night. The shower head in our room had a leak and the water pressure in the sink and shower was no good.

Its too expensive for the stay and poor service.

Hotel was great I booked and website said self parking

Nice clean room and sweet staff. I also enjoyed the breakfast.

Everything met my expectations.

Poor

Exceptional

Parking was awful.

Parking was awful.

Clean room

Nice and very helpful staff. Older establishment. Good breakfast. Wonderful location.

Everything was great pool area is too exposed, aside from that everything was nice. Maybe some aesthetic landscaping around pool would be nice.

Parking not discussed and charge a high fee, faucet in bathroom not working

The person at the front desk was very helpful. The room was clean, warm and inviting.

Excellent I prayerfully hope for the exact same experience could possibly be booking another room this coming week

Excellent I prayerfully hope for the exact same experience could possibly be booking another room this coming week

The staff was helpful for the most part and facility was clean. Unfortunately, I did not feel that the information about my stay was upfront and honest. After making my reservation and paying for the room when I made the reservation I was told when I arrived that I would have to pay $32 a night for parking and I would have to put down $80 on my credit card to assure that any extra payments would be made. I was taken aback by this and felt that both of these extra payments should have been disclosed in the promotional materials. Also the facility did not at any time disclose to me that my room would not be serviced while I there. There no printed notices and the front desk did not inform me....when I returned to my room in the evening I found that the wet towels were where I left them folded on the floor, the beds were not made, and the room had not been cleaned. When I went down to the desk, they did provide me with clean towels, but I would not have made his reservation had I known that the room would not be serviced and the extra charges would be made. I feel that I was not given honest and upfront information on this reservation....certainly not a reservation I would repeat or recommend.

Very good place to stay parking lot is clean. Parking lot is safe.

It’s okay

Nothing. Staff was worst. Breakfast

Sábanas sucias. Ruidos raros en la habitación. Nos cambiaron a otra. Y en la madrugada sonando alarmas.

Ac was nice and cool.

There wasn’t a big verity of breakfast options. Bed was really hard not very comfortable to sleep on.

Location was ideal for walking to a lot of the San Antonio downtown attractions. Each staff member with whom we engage was pleasant and helpful. Hampton Inn' are my go-to hotel whenever I travel.

The room was dirty. The bathtub had damages to the surface. It was not comfortable staying there.

The rooms were clean. Parking was difficult.

The rooms were clean. Parking was difficult.

Parking paid for parking in the property and there was no parking anywheres

There not much to like it’s all the same Parking paid for parking in the property and there was no parking anywheres

very friendly and helpful staff

3rd party overbooked and was placed in a room with one King bed and one sofa bed. I had booked 2 queen beds room. I Was not informed of change at check in. Room was ok. Not a fan of the birds and the noise all night.

Very good

I enjoyed the location and the room. Parking was limited

I enjoyed the location and the room. Parking was limited

Exceptional

Nice breakfast menu, very effective AC, exceptional hot water

excellent breakfast and super clean property

The stay was such a great experience. The front desk gentleman made it so easy to check it. He was so nice and very informative, check in went smooth which makes it great After a long drive. The pillows were super soft. As soon as my head hit the pilllows, me and my kids were out. The room was clean. The room was nice and cold. Restroom was clean. Beds, floor and smell in the room all clean. We all slept in so we missed breakfast, but we still went down just incase. The smell in the lobby was delicious from everyone eating there breakfast. Check out was easy. The parking area is easy, there is a 30 parking fee but thats not a big deal. If youve been to san antonio you know that every sinlge parking lot charges you!!! So get used to paying for a parking fee. I will be staying there again. I cant wait.

Perfect

Clean room. Breakfast, coffee readily available. Staff very friendly. The price was MORE affordable compared to nearby places that are also walking distance to Riverwalk/Alamo and surrounding attractions. Will be staying at Windam Hilton

Very good

yes

Got charged double for parking because there computers weren’t working

Yes on all accounts. We actually plan on staying there 2 more times this year.

paint was peeling off the bath tub

Very good in general.

Very dirty , very loud not easy to sleep in the room, black mold in the bathroom ceiling. Guests party and have loud music at night if you are professional and here to work and use this as a place of rest dont come if you here for parties maybe it works . Breakfast is soo bad eggs is some artificial stuff taste like cardboard Over all will never book again health hazard specially with the black mold and the cleaning crew being so lazy and dont clean

I don't Know

Wouldn’t stay here again there was lots of hair in the shower tub i had to pull it out because the water wouldn’t drain. Another thing is they charge for parking after having birds pooping al over your car not happy at all.

great location. a few blocks from good restaurants and key sights. Easy and inexpensive Uber rides for nice dinners at River Walk. Robust breakfast buffet including hot eggs and meats.

clean and comfy

The rooms were clean, with hot water and good water pressure. There is a mini fridge and microwave in the room. The bed was a little firmer than I like, but didn't make my back hurt like some do. The pillows are pretty flat and squishy, but I actually like my pillows that way. The breakfast was really good and the staff were on top of keeping everything clean and filled. There are also washers and dryers on site, which is nice. There is come and go, gated parking, but you do have to watch out which spots you choose because the birds will cover your car in excrement. All of the staff I interacted with were very friendly and helpful. Overall, a really great stay and I would choose this hotel again in the future.

Great breakfast, walkable to the Riverwalk and Alamo, comfortable room and nice pool. Parking is expensive $36 additional to the hotel rate.

Clean hotel in a decent location. Walking distance from the Convention Center and River Walk

Staff was nice, location was very convenient I was very disappointed when I was told that I had been given an upgraded room that I hadn't requested but then told that I wouldn't be charged for it which I thought was great until I get to the room to discover that it couldn't have been an upgrade because it was very small and nothing in it seemed to be upgraded (I wonder what it would have look like if that was considered the upgrade)

Clean room, friendly staff.

Everything was great

The hotel itself with the staff was great. The outside parking age the birds were not. They pooped all over everyone’s cars.

Good staff

Front desk stole my money!

Was very good! Of all things, the window would not seal shut so we heard a lot of the bird chatter.

The room was clean bed was comfortable. Breakfast not to bad. The riverwalk was a convenient 5 minute walk away

Noisy but decent.

Walkable to everything

Staff!

Staff!

Staff was great. Only issue was that at no point was I told parking was $32 a day. I was asked if I would be parking w them but nowhere was I told about the charge.

Staff was great. Only issue was that at no point was I told parking was $32 a day. I was asked if I would be parking w them but nowhere was I told about the charge.

Overall a good experience with a few minor problems. The room was spacious and clean, but the window shades didn't work very well, and the hallways were not vacuumed the entire week we stayed which gave the feeling that the property was not well maintained and kept clean. Breakfast was mediocre but edible. However, the staff was friendly and helpful.

Overall a good experience with a few minor problems. The room was spacious and clean, but the window shades didn't work very well, and the hallways were not vacuumed the entire week we stayed which gave the feeling that the property was not well maintained and kept clean. Breakfast was mediocre but edible. However, the staff was friendly and helpful.

After a long 2 days, I was in bed early but had to leave the building due the fire alarm going off and on, went outside for about 10 minutes then got the okay from the staff to go back inside, besides that one incident every thing else was outstanding.

After a long 2 days, I was in bed early but had to leave the building due the fire alarm going off and on, went outside for about 10 minutes then got the okay from the staff to go back inside, besides that one incident every thing else was outstanding.

Clean and confortable

Clean and confortable

Woke up with insect bites on my face and legs. Husband had insect bites on his hand. Hotel was nice and staff was very friendly and welcoming

Woke up with insect bites on my face and legs. Husband had insect bites on his hand. Hotel was nice and staff was very friendly and welcoming

The bed wasn’t flat, it was lower in the middle. Not very comfortable

The room was nasty

Clean room nice staff

Clean room nice staff

Very clean

Thank you for contacting us about an item left behind!!

Everything! The room was very comfortable; the staff was nice, and the location was perfect.

Everything! The room was very comfortable; the staff was nice, and the location was perfect.

Clean room, friendly staff, and very good location!

Clean room, friendly staff, and very good location!

Clean room, comfortable bed, great breakfast, good staff. Great location to local sites.

Clean room, comfortable bed, great breakfast, good staff. Great location to local sites.

Everything was within walking distance

We had a great experience, for room so close to Riverwalk, the price was amazing. Room was clean and comfortable

We had a great experience, for room so close to Riverwalk, the price was amazing. Room was clean and comfortable

Clean room and a clean bathroom.

Friendly staff and great breakfast.

Friendly staff and great breakfast.

Staff was great. Check in easy. Clean.

Staff was great. Check in easy. Clean.

Excellent

Excellent

Lovely staff and the room was clean and decent.

Lovely staff and the room was clean and decent.

Everything made for a comfortable stay

Everything made for a comfortable stay

The staff was very welcoming and helpful.

The staff was very welcoming and helpful.

Clean room near downtown convention center Alamo Legoland Breakfast amazing unlimited Coffee ☕️ & Tea 🍵

Clean room near downtown convention center Alamo Legoland Breakfast amazing unlimited Coffee ☕️ & Tea 🍵

woke up late did not made it to breakfast... not charging parking lot

Nothing really

I manage a hotel so I know I can be hyper critical when I travel but this is not that. Check in was frustrating. I booked 4 weeks prior to check in requested to be near our friends also noted we'd be traveling with a small dog. No one reads the reservation notes. The guy checking me in didn't seem to know where to even look. As I was checking in i asked to please be room assignment moved to at minimum the same floor as my friends. He told me the morning assigns rooms and there were none showing available on the friends floor. There was a huge pile of guests who had not checked in yet and asked if he could swap my room to one that had not arrived of the same room type which seemed to have completely confused him. I further explained what my staff do and how and he did get it swapped thankfully. The lack of training and knowledge among the staff was across the board. Not their fault. That's a leadership problem. Give these employees the tools needed to successfully do their jobs by training them and giving them some flexibility to provide better customer service with parameters of course. Guests do not want to hear I'm not allowed to youll have to talk to a manager tomorrow. On to the cleanliness. There was a crusty sock in front the ptac. A wrapper on the floor. Sunflower seeds on the floor and a clothing tag between the beds. The window had a face and hand prints all over one side. Walking in definitely had me concerned that the cleanliness is not of high standard. When requesting a late check out as a diamond level the lady at the front desk was rude and snappy saying she can't approve late check outs call the desk in the morning. This is a customer service industry you need to know how to talk to people respectfully.

We ordered an extra small bed for my kid, but it was not there.

the bed was comfortable and the room was clean, not enough coffee in the room, coffee in the lobby was empty most of our 2 day stay, the breakfast was chaotic and not as good as i expected, having to pay for parking was a shock along with the deposit we should have sayed at a better place with valet and it would have been around the same price.

the bed was comfortable and the room was clean, not enough coffee in the room, coffee in the lobby was empty most of our 2 day stay, the breakfast was chaotic and not as good as i expected, having to pay for parking was a shock along with the deposit we should have sayed at a better place with valet and it would have been around the same price.

Everything was excellent!!

Everything was excellent!!

Great location for walkable activities.

Great location for walkable activities.

Room.was great, staff were all freindly and helpful. Only issue was parking. Listing said parking available, no fee mentioned. At check-in we were informed it was $35. When i looked at invoice later I was charged $40. Thought all fees were included in pricing and part of my choosing this hotel.

Room.was great, staff were all freindly and helpful. Only issue was parking. Listing said parking available, no fee mentioned. At check-in we were informed it was $35. When i looked at invoice later I was charged $40. Thought all fees were included in pricing and part of my choosing this hotel.

The room was clean and very friendly staff

The room was clean and very friendly staff

Some of the front desk staff are rude or curt.

Some of the front desk staff are rude or curt.

Nice woman at the front desk, and a nice place. I didn’t realize I had to pay additional fee for parking. Maybe you spelled it out, and I missed it. Maybe you could make it clearer.

Nice woman at the front desk, and a nice place. I didn’t realize I had to pay additional fee for parking. Maybe you spelled it out, and I missed it. Maybe you could make it clearer.

Clean room,staff

Clean room,staff

Great comfortable beds. Nice staff good breakfast.

Great comfortable beds. Nice staff good breakfast.

The room was clean but not in the best shape. The hooks were not secure in the bathroom. The faucet was not secure to the counter top as the piece around it was rusting. The sheet started to come off a corner of the bed and there was a gross stain I couldn’t even look at

The room was clean but not in the best shape. The hooks were not secure in the bathroom. The faucet was not secure to the counter top as the piece around it was rusting. The sheet started to come off a corner of the bed and there was a gross stain I couldn’t even look at

Is at a great location and it was Clean

Is at a great location and it was Clean

Water pressure in room was horrible both in the sink and shower. TV had problems every day.

Water pressure in room was horrible both in the sink and shower. TV had problems every day.

Clean room and service.

Clean room and service.

Check in was at 4:pm and room wasn’t ready until 6:30, 👎

Check in was at 4:pm and room wasn’t ready until 6:30, 👎

Room needs to fix up little bit

Room needs to fix up little bit

Friendly staff

Friendly staff

Good time thanks

Good time thanks

I wasn't informed in advance about the parking cost, and the breakfast was very bland and disorganized.

I wasn't informed in advance about the parking cost, and the breakfast was very bland and disorganized.

Helpful staff and free water

Helpful staff and free water

Over all a great stay, wish they would tell guest about the fee to park inside the hotel parking lot. Their is cheaper parking outside and within walking distance to the hotel

Over all a great stay, wish they would tell guest about the fee to park inside the hotel parking lot. Their is cheaper parking outside and within walking distance to the hotel

Everything was good! I wanted to specially compliment and thank a staff (I forgot to ask her name) that on her way to work (she was wearing Hampton Inn shirt) helped me by giving a hand to lift my grandmother when she had difficulty lift up her feet at a higher curb. My grandmother's feet were weak and unable to step up. Please thank your staff for us. I didn't get her name but she was a tall blonde wearing a black sunglasses, hair pulled back with a bun, work afternoon shift (guessing the time at that time).

Everything was good! I wanted to specially compliment and thank a staff (I forgot to ask her name) that on her way to work (she was wearing Hampton Inn shirt) helped me by giving a hand to lift my grandmother when she had difficulty lift up her feet at a higher curb. My grandmother's feet were weak and unable to step up. Please thank your staff for us. I didn't get her name but she was a tall blonde wearing a black sunglasses, hair pulled back with a bun, work afternoon shift (guessing the time at that time).

Terrible staff and water stucks everywhere. Highly not recommend this place!

The room that was assigned to me was infested with termites also had a very bad odor.I emailed about the situation and attached the picture of the termite to proof.when I checked out I asked if I can speak to the manager I was told he was in the meeting which he was not instead of coming out and apologizing he failed us twice. I will never stayed at this hotel. I will be posting on social media to let everyone know about this hotel and management.

In terms of the room, the room was ok but the floor we stayed on smelled like garbage. Parking was not included and at $32 for one night was rather expensive. The breakfast included was supposed to be from 6 am to 11 am but by 10:30 there was nothing left. Lastly, the description says riverwalk but the riverwalk did not feel within walking distance so the description was deceptive.

Check in was great - the front desk is very friendly and place looks clean

Great experience, however our room was right across the elevators so it was a little noisy. Overall, pleasant experience. Clean property and great staff. Would be even better if the parking was free.

large spacious

The hotel boasts a nice place and location, and the staff is very welcoming. The hotel and room are very clean.

Yes very clear

The rooms were not ready until more than an hour after our arrival. The rooms themselves were acceptable, but the breakfast was poor. Housekeeping is provided only every other day.

Robert From front desk help was amazing

breakfast had good options, the hotel is walkable distance to the riverwalk and shops at the riverwalk.

Room was very clean and the beds were very comfortable. I was excited that the laundry room was right outside our door pretty much because by the time we got there and the time we left, laundry needed to be done and we had no trouble accessing it. The breakfast each day was really delicious. Desk staff was very accommodating as well.

Staff was nice, breakfast was good.

Friendly Staff, clean room. The only thing I had an issue with was I was told I was a no call no show Even though before booking the room I made it clear that I would not be in until 3:00 a.m..

Room was great and clean every commodity was there in what we needed. Breakfast was phenomenal and delicious and making sure I go back sometime soon. Thank you

N/a

Room clean, chairs uncomfortable, staff friendly, parking was not included in quoted rate. Add $32/day to park. Walking distance to river walk, but this part of downtown San Antonio is not pedestrian friendly. Missing, narrow and obstructed sidewalks the norm. Pool and exercise facilities looked nice but didn’t use.

On Expedia, website stated that there was on-site parking which was why i selected this hotel. Upon arrival, i was charged $40 for parking. Staff said that it was because i went thru a third party. Had i known about the parking, i could have stayed at a better hotel.

The room was clean the staff was great and the breakfast was really good.

Yes

The staff was truly helpful. The front desk staff was kind and helpful with directions and the maintenance man helped us jump a dead car. I cannot say enough about the “above and beyond” support. Thank you!

I was disappointed that I had to pay for parking.

There is no bar/lounge as was described in the amenities. The hotel directly across the street has a small bar area where you can get a drink if you want, it opens at 5pm. The hotel itself is an easy quick walk to the Alamo and riverwalk. Our room was pretty clean but the Kleenex box was on the counter in the bathroom and all the tissues were wet inside of it. The carpet was pretty dirty and there were a couple spots that your feet would literally stick to when walking around in the room. The breakfast area was clean and well stocked they were on top of it. Most of the front staff were very friendly and helpful. One evening staff member was a little rude but all in all it was a good stay.

Clean room

Nop

Excelent service

Check-in was quick and easy. Room was excellent size and the shower was wonderful, good pressure. I love that they have adjoining rooms for future visits with the kids. Breakfast was very good and I liked having a gate to park behind, although $30 a night is outrageous for parking, but that seems to be the going rate around there. We will definitely be back.

Hotel was older but in good condition and clean. Friendly staff. Did not have any shampoo in shower but otherwise room was nice. Good location, close to Riverwalk

Walkable to convention center and sightseeing location like river walk and Alamo.

Parking for 34 dollars a night is ridiculous

Nasty and cheap hotel

All good

Great staff, close to the River Walk and the San Antonio Convention Center.

Nice hotel. Good hot breakfast.

Staff is kind but the room cleaning was not good . Breakfast no good .

Room was good

Loved this hotel. Great breakfast. Nice to walk to attractions. Take care of their guests!

this hotel it's close enough to the Riverwalk without the extra charges. I didn't drive so I didn't have to pay parking, but considering how expensive the parking in this area is, this hotel has a reasonable charge. This property is well kept, the rooms are comfortable however the food was not outstanding

Location and breakfast were perfect..but I did request adjoining rooms and they gave us separate rooms…they charged me a good amount for parking space never in my life had to pay parking fees while staying at hotels

Clean but we (2people) only got 2 face clothes and 2 towels for 3 days. Personally I like a clean facecloth each day.

Location was great! We walked to the Alamo and enjoyed river center mall too. We walked to The Tower of the Americas for dinner, but that was about a mile one way. The property is older and it shows in the bathroom. Aside from that it's a typical Hampton Inn

When we checked in, there was only one staff member. We waited a long while, due to other people that had checked in earlier were having problems with their rooms or payments. People were mad because the manager was nowhere to talk to. They were told they had to wait for help until the manager returned. I felt bad for the girl behind the desk. We got checked in without any problems. The problem was the AC unit in our room. It was so noisy that we couldn't get any sleep. It never stopped turning off and on, even if we turned up the temperature, so it wouldn't. We were tired and didn't want to deal with changing rooms. The bed was so hard and the pillows were so mashed and bumpy, very uncomfortable. Will not stay here again.

Walking distance from Riverwalk, room are very clean and staff is very friedlyand helpful

I enjoyed my stay at Hampton Inn

Staff knowledgeable about area attractions

Clean and staff was top notch!!!!

Important thing to take a look on is: they charge $32 for parking each night you stay there.

I experienced a safety issue in the first night of the stay. Someone tried to force open and banging the door at 4:15am, as it continued I had to call 911 at 4:27am. The person left when I called 911. The hotel staff was not serious about the situation and not helpful. They refunded, however I am not sure if they reviewed the CCtV footage or identified the person.

Wonderful!

The breakfast menu was good. Would expect more vegetarian options. The hotel was clean, friendly staff and very conveniently located near the convention center.

So thankful we were able to check in 2 hours early! Front desk was so friendly and very helpful!

Great breakfast

It was a very budget friendly stay. The beds are old and not comfortable. The breakfast is your typical continental breakfast. Wish there were more healthy options. The bathroom and room has many bad patching jobs. Looked really run down. Bathroom had black hair on the floor. Obviously wasn’t super cleaned.

The description online was inaccurate. I was very disappointed.

Breakfast was fresh and very friendly staff.

Very clean and love the gated parking they had also very good customer service.

Front desk staff was amazing and breakfast was great. We always stay here because staff are so nice.

Staff was very accommodating and welcoming. Good breakfast.

The room was clean

The are hiding parking fees. The hotel charged us $40 for parking

Na

Clean room, good breakfast

The only thing, was the pillows was to soft.

Great hotel

Room is clean love staying here but this time they gave us a room right in front of elevators and next to service laundry room so didnt get no sleep

The coffee was cold Saturday morning. This morning the coffee was empty at 7:30 am. The sheets on both of our beds were filthy and stained Saturday. We had to call down and have the sheets changed. The staff was nice but the property was not very clean and the breakfast was subpar.

Room was excellent, clean & quiet. Staff was friendly and gave a great suggestion for dinner.

Very helpful service at desk. Room was very clean. Close to River walk and Alamo.

Good

Very good experiences. The staff are very friendly and cooperative. I stayed with my students for GSA conference at convention center.

A/C was great ,but need ventilation in bathroom,room was clean

I like that the hotel is close to a lot of restaurants and sight seeing places.

Caution; this Hampton hotel, along with another eight blocks away, each describe themselves as San Antonio: downtown – Riverwalk. This one is quite far from the Riverwalk. Plus, deceived by the listing, I paid for overnight parking near the other one, only to discover that I was at the wrong Hampton Inn, Riverwalk, location upon check-in.

Price,location and onsite parking.

Clean room

Shops were nearby walking but the security of us walking not there at all. A lot of homeless & addicts which made me feel unsafe. The hotel itself was okay i expected more & Asked for new towels which they said they will take to the room & I already home & still waiting on them!!! Also, the cleaning of the room is every other day of your stay which to me was non convenient because i stay 2 nights 3 days so i never got new towels or anything..

Property needs to have a better maintenance overall.

Within walking distance of the convention center

👍

The host at the evening he was getting a lot of questions and bad comments about everything he did his best to get everybody an answer so a high five for him, but it was to many people they over booked the hotel and the parking was horrible, the host at the night shift was very rude to me basically she did not wanted to be there, in overall the hotel was considered good because is close to downtown and the river walk but a good stay in overall.

Our room was dirty, stains on our towels and very noisy!

Perfect

Enjoyable

Pet friendly and great service

Very nice!

Room error

The gal who checked us in made us feel like she was welcoming us to her home! We were texted after getting to our room to make sure everything was as expected. The room must have been recently remodeled, very clean and comfortable. Breakfast was good. Loved the bright lighting in the bathroom!

Good location, reasonable price.

Great

It was nice and the ppl were very friendly

Customer service was excellent

I liked how everything was close by such as the riverwalk.

Very nice staff!!!!

Hampton Inn was great. The room that we stayed in was very clean except we could of used a little more towels. Breakfast was awesome! We liked the stay here because its close to the riverwalk and the Alamo. The lady at the front desk was very friendly. This is a great place to stay. We will look forward to next year again 🙂

Area is close to downtown. It is clean and easy to get around

The beds are horrible very hard woke up next morning extremely sore.

Property is gated but area is unsafe. Hotel is run down.

Near riverwalk

very clean and employee's were very nice

Good location, walking distance to downtown riverwalk. Nicely lighted up. Nice and clean rooms. Good hot breakfast.

They are perfect..very kindly and clean.

elevator was out of service, noisy dining, trash cans were full,

All good

Blah blah blah

Excellent hotel right across from river walk! Free breaks fast staff was 10/10 and facility very clean!

Great property and wonderful staff!

Everything but think i left my oakleys

Bathroom was very out dated.

Staff was nice. Hotel has a weird smell (not good) its a decent hotel. I was recently at the hyatt and it was much cleaner, nice smell, a lot more updated. It was cheaper and parking was cheaper.

Everyone who was apart of the staff was nice. Breakfast was good. Room was cleaned and no one bothered anyone. Great stay!

Overhall a well deserved 5 stars

Everything was awesome from staff to beds and breakfast

Great housekeeping!

The staff was friendly, but for the price, property was not really clean, and they only provided housekeeping services every other day.

Very nice hotel great stay for the night

The property was sufficient for our needs for this trip. However, there was no disclosures on deposits required, nor the cost of parking when we booked our stay online. The breakfast was pretty good, but due to the Holiday weekend, the hotel was booked and it got very crowded on the lobby and we weren't able to get breakfast, no seating, and lines for the elevator. No signs posted directing for stair access. Cleaning staff did do well changing out the room and replenished amenities.

Everything is fine, except they charge $35 per night for parking, and they don't include that in the price. They charge you until you're there.

Way better than the last Hampton Inn we checked into. Fireworks were across the street!

Very pleased with my cleanliness and service

The young man at the front desk was a little dry in customer service but overall the stay was nice

Mid downtown so walking distance to everything river walk and right beside the Alamo!

Everything was great but to charge people for parking who stay there should be a crime .

N/A

I love this hotel. It reminds me of a smaller version of the palacio del rio in san Antonio, which is one of the top hotel there. I stay here 80% of the time.

It would be helpful if guest services knew more about the downtown area and the most convenient ways to get there such as driving your own car or rideshare. It would also be helpful if guest services asked if you were driving and got your car information so you weren’t left an uh-oh sticker on your car that you could be towed.

Downtown was super close but rooms need some work. Good Breakfast.

It was a nice hotel slose to the walk way

The great service rooms clean breakfast awesome

This property does not have an onsite bar as advertised, its in an area surrounded by transients. Incidentals & parking hold of $120. Turns out they charge $32/day to safely park your vehicle within the secure gate. A/C worked well

Outdated but for a 1 night stay it was ok

The location is convenient and the property is well maintained. It will be nice to mention parking fees in the description.

the staff was caring and competent. Although the hotel was downtown and the area was a little old and rundown , the hotel was recently renovated and very safe. Less than ten minute walk to riverwalk and the Alamo.the shops were right around the corner with plenty of shopping . secure parking for 32 dollars a night.

Close to Riverwalk

Nothing unique, but was convenient to downtown areas. What i didn't like were the large group of guest (17+) that would go to the breakfadt area and eat, but not leave, or not eat at all and sit there occupying seats until 10am, while other guests had to stand and wait for seating. This same large group of people sat poolside in the evenings, but never went in the pool, while families with kids had to stand, or sit on the cement.

Problems with the bathroom

The hotel is clean, but the rooms are pretty small. There is a musty smell in the hallways but the rooms don't have the smell or at least ours did not. The property is located perfectly for all the area attractions. However, as soon as I laid down to take a nap the fire alarm went off and we were evacuated from the hotel. Sat outside for 20 min or so and was never given an explanation if it was a drill or not.

Very good

This is horrible also

Great location!

Everything 10/10

Breakfast was good, friendly staff.

Good breakfast,clean, and friendly front desk

Stay was good but parking fees is very high

The room was ok but didn't like the fact that every time you took a shower, the water would spill out of the shower. The bathroom has no exhaust fan. The shampoo bottle was empty when we arrived, requested to refill the bottle. They gave us a new bottle but were not able to place it on the holder because you need a key to remove the empty bottle and place the new one. If they took a new bottle to our room, why they didn't place it on the holder?

The hotel is nice but the fail to mention you have to pay 32$ per night there to park. They should include that I. The price of the room if they feel they need to charge you!

+1

Upon arriving at the hotel, the reception assistant was rude and gave us bad information, saying that we only had one room, when there were actually two of us. A person from Hotels.com helped us and contacted the hotel to resolve the problem. We lost two hours checking in. It was terrible service and the treatment was not adequate. A very bad experience. They should reduce the rate paid for the bad time we had.

Second is walkable to shopping mall , Alamo and the River Walk. I will absolutely recommend to my friends.

The room was clean and breakfast was great.

When I booked this hotel through Expedia there was no information of paying for parking. After I booked and arrived and checked in I was told I would be charged $32 a night for parking. So when I tried to cancel my booking they try to charge me a full night to cancel. Expedia needs to do a better job putting all the info I will never stay at this place again

Security lock was not working. He informed the front desk several times, to no avail. It was never addressed.

This is my 2nd time staying here,love the location,everything is walking distance.Room was great.I only had one issue that was not addressed.The door would not lock from inside the room,I told the front desk about it my 1st day there,they said someone would take care of it while i was gone.I returned only to find it was not taken care of.When i checked out 3 days later it was never addressed.Maybe you need to put your maintenance people in check !

Parking lot, pool, lobby & hallways were clean. The front desk was friendly

Great area. Great parking. Great customer service.

Easy

Very nice and relaxing.

The only complaint I have is the hard bed. Everything else was great. I mean they charge you 32 bucks a night which isn’t awesome but it’s because of the area so I can’t really complain about that. Overall it was a pleasant stay.

Places very accessible

Would def stay here again. Close to Riverwalk and Alamo (within four minute walk of Alamo, 10 mins to riverwalk) but this area was safe and quiet. We walked down a few blocks for the fiesta parade too. Parking was easy and behind a gate. Very clean hotel.

Good price for the location!

Customer service was excellent as well as the breakfast we had in the morning. The location was good. We didn't like that we had to pay $32/day for parking. It was too high. Should be lower. The sheets and towels were average and thought they would be better quality for the price we paid for the room.

Love the hotel. The front desk people were super nice. And the parking lot was Amazing

very cleaned, profesional management

Excellent location!

Friendly staff & clean place with good breakfast.

When we checked in the lady was polite and had a lot of patience she had a long line..breakfast was not that great at all and let me tell you about the server who was there watching us with her arms crossed like a evil lunch lady telling us what to do.if you don’t like your job then quit she must have forgot we’re the one paying to be there.we asked for them to clean the room while we were gone we had a lot of trash cuz we had kids of course and they never came..

Room was staff was great but stay three nights they didn't clean my room once

Safe for all visitors

Bed bug bites on my body, called front desk to speak with management on day of checkout, have not been able to get in contact with them, said that she would call me back and have not heard from her. Today is Tuesday, and still no response. Do not recommend this hotel.

Property and host is good but out side walk little bit feels unsafe