Best Western SeaWorld San Antonio

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When walking into the hotel it was clean and welcoming. Staff was friendly and checked me in quickly. The room was clean and spacious. The bed was comfortable. Breakfast was hot and fresh every morning. I

It’s nice and cozy very close to several stores. We loved the restaurant and food truck near by. It’s was a good stay.

We enjoyed our stay, the room had enough space for my daughter and I. We didn’t try the breakfast so I have no comment on that. We didn’t go to the pool/fitness room either. It was close enough to everything we went to. Ac was cold, little on the loud side but worked well. Parking was good.

Breakfast wasn’t that good

The security lock was broke.

Parking was safe.

Breakfast and coffee were great...fresh and hot

Nothing special. Both rooms had issues that were needing addressing that couldn’t have been handled quickly in our time there. It’s a property to stay at if there’s no better option.

The stay was disappointing. The bathroom had hair that hadn’t been cleaned, and there were stains on the bed. The thermostat wasn’t working properly, and there was a noticeable odor in the hallway. The bed itself seemed okay, but overall the cleanliness and maintenance need improvement.

Fui aquí con toda mi familia y rentamos dos habitaciones y las dos estaban limpias el trato fue bueno, tienen desayuno y la verdad esta bastante cerca de SeaWorld qué era lo que buscaba...

Clean, great staff

Parking is safe. Close to hwy and many food restaurants.

Area was great and clean.

Cute room but dirty.

Breakfast was closed 30 minutes before scheduled time. Leftover food was thrown away by staff

Great staff,clean room.

Jerry, the front desk clerk, was amazing he made my stay very convenient, comfortable, and was so very sweet and nice. However, the breakfast hours are too short. Closing at 9 am doesn't give or allow guest to get up and get a hot breakfast. Should be open until 11am.

The waitstaff and service was excellent. The breakfast was a typical hot breakfast, and the rooms were great. The only complaint we had about the hotel is: The walls/ceilings/floors are rather thin, so unfortunately you can hear a lot from your surroundings. Note: This was not a deal breaker for us, so I still give the hotel an overall 5 star rating for price, location, amenities, service, etc…

Very nice stay and was close to where I was meeting.

The noise at night and early morning were disruptive as well. The rooms are not sound proof so you hear doors opening and closing, people walking and talking, and we were in the 2nd floor and could hear the people above us. The breakfast was meh.....but the coffee was good. I probably wouldn't stay here again.

Room was freezing. Hair in bathtub and sink. Power went outat 8 pm. Pitch black for about 5 hours and no info given. No backup generator. Breakfast bar had 4 granola bars and 5 black bananas. No one will respond to my request for a refund

Coffee was hot and there was plenty of creamer available. Apple juice was good

Was good and the breakfast exelente

Nos encantó porque está a 5 minutos de SeaWorld. Es muy fácil para ir al Downtown (25 minutos). El hotel muy limpio, la atención es estupenda y lo que uno pide, llega a la habitación en segundos. Muy buen servicio. Los desayunos son casi siempre los mismos, pero es variado, así que no tuvimos inconvenientes. Volveríamos a regresar sin duda alguna. Para los que tienen niños, como nosotros, es una excelente opción entre precio, comodidad y acceso a muchas tiendas y restaurantes a 1 o 2 minutos. Excelente ♥️

Toilet didn’t flush well, lobby was too hot, needs upgrading.

Room was dirty the moment we got there, had issues with housekeeping, staff in front is nice but too many issues from the start.

Toilet would not flush unleas you took the back off it and manually flushed it. Told front desk and they did not fix. Anytime anyone used the restroom the back of the toilet had to be taken off and manually flushed

Check in was smooth, front desk clerk was polite. The room was not what we expected. It had a door that joins with the next room, we could hear everything. Kids talking loud as well as parents, crying for a long time while we were trying to sleep. The seat by the window had a pillow with “ stains” don’t ask, guess. The sink had a leak we didn’t notice till we stepped on the water puddle. The laminated floor mist likely want mopped after each use, I stepped barefooted and my feet got dirty walking from the bed to the restroom and back. I forgot my slippers, had docks on rest of the time but had to remember not to step on water puddle. Our second night there was no electricity, the place was dark from parking lot to interior and so no TV or AC. It will be our first and last time we stay at BW.

Everything was great

Wonderful

Hey Folks, posting this to help fellow travelers know that this hotel may not be posh, but it is certainly family oriented and will do whatever it is to make your stay enjoyful. We went for a quick trip to Sea World with our youngest-13, and the room was clean, the breakfast was filling with waffles, sausage, and eggs. All staff so nice. Another thumbs up for Jerry. Well done!

Many shops nearby convenient location

The room smelled like cigarettes. The outlets didn’t work at all, couldn’t charge my phone. AC was very humid. Staff was friendly. Towels had what looked like makeup stains on them.

Room 222 smelled like old Chinese food and the floor turned my socks black and feet. Room 214 floor was extremely dirty and turned feet and socks black.

Good

Great stay

Great stay

There was no room service ( only the trash was taken), refrigerator was unplugged and with mold inside, shower was dusty and with built up. It was pretty obvious the shower was never scrubbed.

There was no room service ( only the trash was taken), refrigerator was unplugged and with mold inside, shower was dusty and with built up. It was pretty obvious the shower was never scrubbed.

Yes

Yes

Wish the TV's had Internet access or able to change input easier. Otherwise, the room was pleasant and very clean.

Wish the TV's had Internet access or able to change input easier. Otherwise, the room was pleasant and very clean.

Staff was nice. The upstairs people were loud until wee hours. We finally complained.

Staff was nice. The upstairs people were loud until wee hours. We finally complained.

Great location and Great staff/Service

Great location and Great staff/Service

The hotel was close to everything and super affordable

The hotel was close to everything and super affordable

Air conditioner worked great

Air conditioner worked great

Breakfast was subpar with shortages on items well before the final hour of service. Housekeeping was poor. Room key was invalidated 30 minutes before checkout time.

Breakfast was subpar with shortages on items well before the final hour of service. Housekeeping was poor. Room key was invalidated 30 minutes before checkout time.

Only thing there was no tv controller , the lady on front desk was great

Only thing there was no tv controller , the lady on front desk was great

Location

Location

Rooms are very clean and a good location. The only drawback was the bed was pretty small for somebody. My size I’m 5’8 225 pounds. But good location very quiet right off the highway and close into town to visit things like H-E-B Whataburger, fast food even local gyms as well.

Rooms are very clean and a good location. The only drawback was the bed was pretty small for somebody. My size I’m 5’8 225 pounds. But good location very quiet right off the highway and close into town to visit things like H-E-B Whataburger, fast food even local gyms as well.

Close to shops at Dove Creek. Rooms were clean and neat. Breakfast served was good

Close to shops at Dove Creek. Rooms were clean and neat. Breakfast served was good

Clean room. Great service. Breakfast was actually decent.

Clean room. Great service. Breakfast was actually decent.

Staff was friendly

Staff was friendly

Friendly staff and clean room and the location is perfect!

Friendly staff and clean room and the location is perfect!

Hotel rooms clean very nice checking in was very easy the location was perfect right off the highway very clean area very well lit parking area close by to fast food and grocery store stores

Hotel rooms clean very nice checking in was very easy the location was perfect right off the highway very clean area very well lit parking area close by to fast food and grocery store stores

Cleanliness

Cleanliness

Excellent. Great staf.

Excellent. Great staf.

This place is very affordable and is located right off the freeway with a very well lit parking lot. It’s a little on the older side, needs a little TLC and a deep cleaning but the rooms were clean and beds were comfy.

This place is very affordable and is located right off the freeway with a very well lit parking lot. It’s a little on the older side, needs a little TLC and a deep cleaning but the rooms were clean and beds were comfy.

Akways a nice place to stay

Akways a nice place to stay

The hotel was clean and staff was courteous.

The hotel was clean and staff was courteous.

Por lo regular uso este hotel a mis visitas a San Antonio, ya va en decadencia; desde que entras huele mal, los cuartos no estaban tan sucios, pero hubo mucho ruido para poder dormir. Se escucha todo alrededor. Creo que fue mi última vez con ellos. Buscar algo mejor.

Por lo regular uso este hotel a mis visitas a San Antonio, ya va en decadencia; desde que entras huele mal, los cuartos no estaban tan sucios, pero hubo mucho ruido para poder dormir. Se escucha todo alrededor. Creo que fue mi última vez con ellos. Buscar algo mejor.

Staff was great and facility clean. Quiet area.

Staff was great and facility clean. Quiet area.

Always a nice place to stay!

Always a nice place to stay!

Yes

Yes

Continental breakfast should be monitored by the time you go down there’s nothing left

Continental breakfast should be monitored by the time you go down there’s nothing left

Friendly staff clean room

Friendly staff clean room

Okay. Breakfast needs a lot of improvements. Quality of food is poor, no varieties and sitting area is small and crammed.

Okay. Breakfast needs a lot of improvements. Quality of food is poor, no varieties and sitting area is small and crammed.

From staff to the room quality always a nice stay here.

From staff to the room quality always a nice stay here.

I do not like the location. It was an average room. Toilet location was horrible. To flush the toilet, your hand must touch the toilet seat. Never seen this before.

I do not like the location. It was an average room. Toilet location was horrible. To flush the toilet, your hand must touch the toilet seat. Never seen this before.

Yes and staff was friendly

Yes and staff was friendly

Great staff!

Great staff!

Great stay

Great stay

Hotel was very clean. Staff were very friendly. Location is ideal for anyone wanting to get the experience of San Antonio. Pretty much close to everything using the hwy which is close to the hotel. Very quiet area even with hwy close by.

Hotel was very clean. Staff were very friendly. Location is ideal for anyone wanting to get the experience of San Antonio. Pretty much close to everything using the hwy which is close to the hotel. Very quiet area even with hwy close by.

Hallways were gross, stains everywhere, beds were very uncomfortable, small and hard. bed nook by window and one of beds had food on it, hot tub didnt work so they call it a bubbling pool, breakfast not good. Lady who checked us in not that friendly but guy who checked us out awesome. Tv didnt work right due to a dog or something eating the remote. Will never choose best western again., shower not hot,

Hallways were gross, stains everywhere, beds were very uncomfortable, small and hard. bed nook by window and one of beds had food on it, hot tub didnt work so they call it a bubbling pool, breakfast not good. Lady who checked us in not that friendly but guy who checked us out awesome. Tv didnt work right due to a dog or something eating the remote. Will never choose best western again., shower not hot,

AC worked fine

AC worked fine

Very comfortable

Very comfortable

Great stay, comfortable bed, friendly staff and easy access to 1604 and lots of shopping nearby

Great stay, comfortable bed, friendly staff and easy access to 1604 and lots of shopping nearby

Worst experience ever!! I booked my room 1 month in advance today that i come to check in they give me my room key and when i go to the room is really dirty from the previous guest i went back to the reception and told the lady she came with me to see the room and then she said she was going to speak to her manager to see what they could do, she then came back and told me there was no more rooms available that everything was sold out. I showed her my email when i reserved my room to show her that i booked 1 month in advance she still was like they could not do nothing about it

Worst experience ever!! I booked my room 1 month in advance today that i come to check in they give me my room key and when i go to the room is really dirty from the previous guest i went back to the reception and told the lady she came with me to see the room and then she said she was going to speak to her manager to see what they could do, she then came back and told me there was no more rooms available that everything was sold out. I showed her my email when i reserved my room to show her that i booked 1 month in advance she still was like they could not do nothing about it

Always a great place to stay. Nice rooms and helpful staff!

Always a great place to stay. Nice rooms and helpful staff!

Great rooms

Great rooms

I stay here often and its always consistantly pleasent.

I stay here often and its always consistantly pleasent.

Breakfast was normal, my room that me and my spouse had booked had to get changed due to the bathroom sink drain plug not working. They did transfer us to the room next door with no problem from 206-208 which was way better, si thank you for that. Otherwise pretty good normal stay

Breakfast was normal, my room that me and my spouse had booked had to get changed due to the bathroom sink drain plug not working. They did transfer us to the room next door with no problem from 206-208 which was way better, si thank you for that. Otherwise pretty good normal stay

I didn't arrive due to stay Reservation I selected 3rd, and 4th, but at time to Registered debit card got selected 1st and 2nd. Called the hotel they Refunded me But, the app.

I didn't arrive due to stay Reservation I selected 3rd, and 4th, but at time to Registered debit card got selected 1st and 2nd. Called the hotel they Refunded me But, the app.

The room was very clean and quiet. I didn't hear much going on outside in the hallways. The staff were accommodating and pleasant. The breakfast had a nice variety with warm foods and cold foods.

The room was very clean and quiet. I didn't hear much going on outside in the hallways. The staff were accommodating and pleasant. The breakfast had a nice variety with warm foods and cold foods.

I would definitely stay here again if I were going to SeaWorld again just for the convenience factor. Not a bad hotel at all over all.

I would definitely stay here again if I were going to SeaWorld again just for the convenience factor. Not a bad hotel at all over all.

The rooms have been renovated but it’s all cosmetic. Some of the outlets and lights don’t work, the tv remote works but not for the same tv. Our room seems clean till you look around. The bathtub was dirty with hair and dirt still inside. The mirror was smudge. Some season they use tiny square pillows. The a/c was loud and old with a smell. Honestly, we wouldn’t stay there if it wasn’t for the location.

The rooms have been renovated but it’s all cosmetic. Some of the outlets and lights don’t work, the tv remote works but not for the same tv. Our room seems clean till you look around. The bathtub was dirty with hair and dirt still inside. The mirror was smudge. Some season they use tiny square pillows. The a/c was loud and old with a smell. Honestly, we wouldn’t stay there if it wasn’t for the location.

Excelente

Excelente

Walls were dirty, floors had hair and were sticky and dirty. Drawers had trash from previous guest. Walls ate thin and the people upstairs walked around all night

Walls were dirty, floors had hair and were sticky and dirty. Drawers had trash from previous guest. Walls ate thin and the people upstairs walked around all night

2. The clerk who checked me in acted inconvenienced. He was robotic and never smiled. He did, however, change my room from 3rd floor to first floor like I originally requested in my online reservation which was ignored for some reason. 3. The a/c only cooled the room well at night. 4. The floor was dirty. 5. The fridge door would not shut and seal so I couldn’t use it. 6. The smoke detector in the hallway just outside of my room had a low battery and chirped loudly every 10 seconds. None of the staff seemed concerned. It’s an easy fix. 7. My main complaint is that the cleaning staff stole my little ‘do not disturb’ sign that I made myself. I travel a lot for work and stay in many hotels. I will sometimes have to extend for a day or two, so I made my own little sign and laminated it. It’s very well done with red font and explains the extension and how room service is not needed. It’s in English and Spanish. I attached it to the room door before I left in the morning. When I returned that evening, it was gone. I confronted the desk clerk about it and she didn’t think that the cleaning crew would take it. I explained that I would not back down and would report it as theft. I suggested that if they deny taking it, we can review the security camera footage. Well, the sign miraculously turned up within 30 minutes at the front desk. I was given no explanation as to why it was taken.

2. The clerk who checked me in acted inconvenienced. He was robotic and never smiled. He did, however, change my room from 3rd floor to first floor like I originally requested in my online reservation which was ignored for some reason. 3. The a/c only cooled the room well at night. 4. The floor was dirty. 5. The fridge door would not shut and seal so I couldn’t use it. 6. The smoke detector in the hallway just outside of my room had a low battery and chirped loudly every 10 seconds. None of the staff seemed concerned. It’s an easy fix. 7. My main complaint is that the cleaning staff stole my little ‘do not disturb’ sign that I made myself. I travel a lot for work and stay in many hotels. I will sometimes have to extend for a day or two, so I made my own little sign and laminated it. It’s very well done with red font and explains the extension and how room service is not needed. It’s in English and Spanish. I attached it to the room door before I left in the morning. When I returned that evening, it was gone. I confronted the desk clerk about it and she didn’t think that the cleaning crew would take it. I explained that I would not back down and would report it as theft. I suggested that if they deny taking it, we can review the security camera footage. Well, the sign miraculously turned up within 30 minutes at the front desk. I was given no explanation as to why it was taken.

Terrible bed. Loud, squeaky & sunken in center. Flat pillows.

Terrible bed. Loud, squeaky & sunken in center. Flat pillows.

Very clean and good service.

Very clean and good service.

Clean

Clean

The room was dirty. I reported the TV was broken and reported to Jerry. He said he would give us a credit. There was no credit on our receipt.

The room was dirty. I reported the TV was broken and reported to Jerry. He said he would give us a credit. There was no credit on our receipt.

Spent over an hour to try to check in bc my reservation wasn’t able to be found and reflected on hotels end while Expedia did have my information and confirmed it

Spent over an hour to try to check in bc my reservation wasn’t able to be found and reflected on hotels end while Expedia did have my information and confirmed it

Our room was dirty and damp even the the ac on. Fridge was dirty, walls, shower floor and walls. Walls and floor. The room was hust dirty and i may have gotten sick from staying there. But for some reason the ataff was so very friendly and helpful. However, i would not go back there again. The location is convenient because its near the airforce base. Also u can hear every one walk and stomp in this hotel. Alot of times it was hard to get rest because of the loud footsteps

Our room was dirty and damp even the the ac on. Fridge was dirty, walls, shower floor and walls. Walls and floor. The room was hust dirty and i may have gotten sick from staying there. But for some reason the ataff was so very friendly and helpful. However, i would not go back there again. The location is convenient because its near the airforce base. Also u can hear every one walk and stomp in this hotel. Alot of times it was hard to get rest because of the loud footsteps

Amazing experience everything went smoothly front desk staff were great quick efficient would definately recommend, for sure staying there on all our trips to San Antonio!

Amazing experience everything went smoothly front desk staff were great quick efficient would definately recommend, for sure staying there on all our trips to San Antonio!

Food was disgusting rooms were disgustingly dirty towels were disgusting dirty yesterday morning when we left out to SeaWorld I asked front desk not to service the room. They still went in supposed to change towels. No towels were changed in my room. Was left. Open all day till I got back yesterday. I had valuables in there they could’ve been taken. Nothing was done about it.

Food was disgusting rooms were disgustingly dirty towels were disgusting dirty yesterday morning when we left out to SeaWorld I asked front desk not to service the room. They still went in supposed to change towels. No towels were changed in my room. Was left. Open all day till I got back yesterday. I had valuables in there they could’ve been taken. Nothing was done about it.

The gentleman that helped us check in was very polite and the hotel was a nice little getaway.

The gentleman that helped us check in was very polite and the hotel was a nice little getaway.

Ggod

Ggod

We dis not stay. We were in the room 10 minutes and dwcided we would rather drive home 5 hours than stay in that room. There was hair in the shower and arond the toilet, crumbs on the floor, cobwebs inbthe window area and trash in the floor under the AC. After complaining to the front desk, theybrefused to give us a refund since we were in the room 11 minutes and didnt come down immediatly. 3rd floor. It took us a few minutes to use the elevator. DO NOT STAY HERE

We dis not stay. We were in the room 10 minutes and dwcided we would rather drive home 5 hours than stay in that room. There was hair in the shower and arond the toilet, crumbs on the floor, cobwebs inbthe window area and trash in the floor under the AC. After complaining to the front desk, theybrefused to give us a refund since we were in the room 11 minutes and didnt come down immediatly. 3rd floor. It took us a few minutes to use the elevator. DO NOT STAY HERE

The lights weren’t working the tub was getting clogged asked for a room change and they did not want to

The lights weren’t working the tub was getting clogged asked for a room change and they did not want to

Excellent

Excellent

Dirty towels dirty bathroom floor entry all

Dirty towels dirty bathroom floor entry all

A bit disappointed with the property. While the outside looks great, the inside is not up to date. The room and hallways have an odor, probably from the air conditioning units. It appears the hotel's solution was to put plug-in air freshners that only masked the smell. After a while, the strong scent from these freshners started giving me a headache. The towels and linens are definitely used and should probably be replaced with newer ones. Many of the bed linens had stains and the bath towels were coming apart at the seams. I stayed for three nights and room service never came in to make the bed or restock the room. When I asked why, they said they only had two housekeepers on staff who came in for a few hours during the day and couldn't get to all the rooms. Breakfast options were ok. Waffle maker and fresh fruit were available so I was happy about that. Overall, if it were me, I would stay at another place that is cleaner and more updated.

A bit disappointed with the property. While the outside looks great, the inside is not up to date. The room and hallways have an odor, probably from the air conditioning units. It appears the hotel's solution was to put plug-in air freshners that only masked the smell. After a while, the strong scent from these freshners started giving me a headache. The towels and linens are definitely used and should probably be replaced with newer ones. Many of the bed linens had stains and the bath towels were coming apart at the seams. I stayed for three nights and room service never came in to make the bed or restock the room. When I asked why, they said they only had two housekeepers on staff who came in for a few hours during the day and couldn't get to all the rooms. Breakfast options were ok. Waffle maker and fresh fruit were available so I was happy about that. Overall, if it were me, I would stay at another place that is cleaner and more updated.

This property needs Best Western to step in or to pull their name. All staff I dealt with except one house keeper were amazing. I was frustrated with check in. But the front desk man was still very nice. I was told I would need to give a 100$ deposit. Is that because the area is terrible and not great people stay or is this a new Best Western policy? The property is starting to show its age. Air freshener in room is a huge red flag for me. Over all I trusted the name but it wasn’t the usual Best Western I am used to. Breakfast was typical but area was clean and food was hot. Woman working breakfast was attentive and present. I didn’t enjoy the amount of workers there just a personal thing. After work they like to drink and be loud. Not something I want my children around. I would have been happier had it cost 100$ a night.

This property needs Best Western to step in or to pull their name. All staff I dealt with except one house keeper were amazing. I was frustrated with check in. But the front desk man was still very nice. I was told I would need to give a 100$ deposit. Is that because the area is terrible and not great people stay or is this a new Best Western policy? The property is starting to show its age. Air freshener in room is a huge red flag for me. Over all I trusted the name but it wasn’t the usual Best Western I am used to. Breakfast was typical but area was clean and food was hot. Woman working breakfast was attentive and present. I didn’t enjoy the amount of workers there just a personal thing. After work they like to drink and be loud. Not something I want my children around. I would have been happier had it cost 100$ a night.

Well first off, when I went to check in, there was about five Mexican guys sitting in the lobby with a 30 pack of beer sitting on the coffee table.. The coffee maker started smoking in our room when we tried to make coffee, so our room smelt burnt the whole time. There was a bag around the smoke detector… and the guy started putting breakfast away at 9! I had made my daughter a waffle and cut it up and went back to make myself one and he had already put them away!!! The hallway carpets were all stained.. It was an interesting trip. Lol

Well first off, when I went to check in, there was about five Mexican guys sitting in the lobby with a 30 pack of beer sitting on the coffee table.. The coffee maker started smoking in our room when we tried to make coffee, so our room smelt burnt the whole time. There was a bag around the smoke detector… and the guy started putting breakfast away at 9! I had made my daughter a waffle and cut it up and went back to make myself one and he had already put them away!!! The hallway carpets were all stained.. It was an interesting trip. Lol

Room was dirty, hairs on bed linens, stains on sheets and hotel over all was horrible. Carpet floors very dirty with stains.

Las habitaciones son bien pequeñas

Our rooms were nice. The issue I had with my bathroom was that it had a paper towel stuffed in the bathroom drain. They didn't clean our room. The front desk apologized and gave us clean towels. I loved being able to log into my apps for entertainment. It didn't seem like there was much breakfast available. French fries were the breakfast potatoes. The elevator made weird & loud noises.

I liked The pool schedule y I didn't like the the breakfast it didn't have too many options

Need to get ready wasps by pool

Lobby is so clean and representative was very helpful. Room was spacious and clean as well!

No cleaning

I accidentally posted about the wrong hotel I’m so sorry this hotel was by far the best hotel we have stayed at . 10/10 recxomended

This property is unsanitary. Our bed was covered in bed bugs! We had to leave ALL our belongings! Everything! It has been over 24 hours and no management has even tried to contact us, yes, holiday weekend but this is not a situation that should be put off till a Monday! CHECK YOUR BEDS! Will never stay at a Best Western again.

Breakfast was ok .. very good service ..

It was horrible. Got in late like 10:30PM there was hair all in the bathroom, and just plan dirty. Wasn’t clean at all

Clean. Hair in the bathroom, carpets felt filthy (kept shoes on in room) . All other carpeting had many stains . Bed linens had a few yellow spots on them, towels did not smell clean . The breakfast was non existent. The toaster nearly caught on fire . The front desk staff had to open doors to let the smoke/smell go out . Will never return to this hotel. Kids were disappointed because they wanted to swim but pool was very dirty

Recommend!

Thank you for your service

Shower was dirty, bugs, towels with hair, toilet with hair. Never going back

Check in was decent,however the room was not cleaned properly . Mainly the toilet was clogged called & even went to front desk & housekeeper to make aware. It was never taken care of. I had to fix the toilet myself. Would up to water in floor, fridge s room was leaking. There were what appeared to be blood stains on floor in between bedding had a couple of stains(possibly rust). There was also hair n the shower and on the sink

The hotel was nice, my room was clean, the fridge and microwave were clean and in working order. The only complaint would be the hallway carpets were filthy, need to be shampooed. Staff was friendly from check in to check out, breakfast was standard but not bad. WiFi worked well.

The pool didnt work, which is bad because i specifically looked for a hotel with a pool. The breakfast area too small. Elevator rug ws wet or dirty and smelled. There was no trash can in the restroom.

Towels still had red stains from god knows what from prior usage. Small amount of trash rappers were left on the floor.

BREAKFAST WAS GONE BY 7AM. NEED TO BE REFILLED FOR LATE COMERS. CONSTANTLY HAVING TO CHASE HOUSEKEEPING TO GET NEW TOWELS AND SUPPLIES.

Really good breakfast and comfortable beds

Floors in Rooms were dirty. We had to clean them.

Great

After checking in I had to switch rooms 3 times because they weren’t up to request of my booking or cleaned

This property is very well kept, our room was very clean and neat. Front desk was very professional and helpful. I recommend this hotel to all travelers.

Staff was easy to work with

The water in the shower was stitching hot with little to no cold water to regulate.

Great area big room and bed was comfortable. The only down side was the humidity in the room.

My room was not clean when i request to be serviced

X

It was in a great location and was not terrible. But the bathroom was not clean when we first got there.

The property was ok. The rooms could use a good clean and wipe down.

The entire hotel was dirty. Our room had stains everywhere and the shower did not worked.

Not soundproof

Overal the 3 nigths we stayed there were okay.

I’ve stayed over 10 times at this hotel. Great service, room cleanliness, and breakfast!

Everything was nice, I will stay again !

Clean but rooms are outdated

Brown white towel and face towel had red and pink stop, A/C vent filter dirt

It was ok.

Rooms smelt like smoke in a no smoking room and the blankets were ripped and discolored had to use my own covers and sheets

Bed was to small but had a good stay

Rooms and hallways were not clean .

The staff was not super welcoming. The pillows were tiny and not very supportive. The continental breakfast was mostly cleaned up with almost no food left by 9:00, though breakfast was supposed to be available until 9:30.

Worse experience they ever had. The towels were yellow Room was dirty and they did not want refund money or place them in a clean room. People were banging on doors

The rooms were dirty …also, not as nice as the pictures. It’s like they make you think everything was recently renovated and it’s only in the lobby.

Clean

Elevator didn’t work first night but was fixed the following day .

I realized that one of the double beds wasn't clean and linens changed.

Pool was dirty, jacuzzi didnt work. Blinds were broken. Staff smelled bad, but they were nice. Many stains all over the room including bathrooms

Amazing place!

The pool wasn't clean hot tub didn't work hall ways smelted like majuana bed was very hard to sleep on .. floors in room didnt look like they weren't clean properly .. the lobby area was maybe the nices part of the hotel..

Bedding dirty ( looked like blood and other stains on other beds) had to change it our self ask for housekeeping to clean room but didn’t had to ask 3 days in a row was told elevator was out and be fixed the next day 3 days later got fixed us and everyone else staying on the upper floors had to carry luggage up the steps helped multiple people cary theirs up specially older couple. Breakfast was to be served until 9:30 went down 9:05 and was told they decided to quit serving at 9. Got to admit it was a bed to sleep in.

For the most part the stay was okay. Nothing out of the ordinary. I usually love to have breakfast at my hotel stay but the food was not great and I'm usually not a picky person. The beds were so small for being queen sized that me & my 5 year old daughter barely fit into them. But the location was beautiful and aside from this I would use them again as the price was decent.

The hallway had a smell first night. The next day the smell gone. Last day the smell of weed.

The room was not clean. Room description said sofa bed it was a futon and it was really dirty. The sheets had stains on it. Air conditioner kept making a loud noise so was not able to sleep good

No breakfast coffee machine in room didn’t work staff very rude

Good service

Staff was not so friendly, breakfast options were horrible there was a limit of food by 7am everything was gone. Juice from the machine taste so bad , school juice boxes taste better. First time at this location and last.

For starters the elevator was out of service. The breakfast was under stocked. I had to let the service desk person know to please refill the breakfast. They had spatulas as serving spoons.They would only put out 2 fruits at a time. Very bad service overall.

Cleanliness was not clean at all

Property manager Christina ensure we had a great stay and everything was met to its standards.

I fell n manager saw me n i called to let them know i was in ER due to head n hand injuries n i have not heard from no one since then. That is awful being for years that same lady Susan had been working there n knows we have stayed there for years now n not a call back i should have gone ahead with lawyer think i still might. Since i have not had no call back at all or show of responsibility due to my fall because of there thick mats

The hot water didn’t work throughout the property. I don’t recommend

There was NO HOT WATER, I didn’t shower for 3 DAYS!! They didn’t do nothing to fix it, they didn’t even offer a discount or whatever

Ok

Location

A/C unit was damaged/ Boiler was damaged temperature outside was in the 20’s so couldn’t even shower properly of how cold everything was…

Front desk lady was very helpful

Very nice place to stay. Clean and comfortable and nice breakfast!

I checked in everything was good after that. Went to go shower. And there was no hot water talk to receptionist she said the Water heater was broken, so there was no hot water for the night Just said the plumber will be taking care of it next day. Decided to check out because how are you gonna stay at a hotel with no hot water called front desk to get a refund and they don’t Want to give a refund Only saying we could give you $15 back

Clean, convenient and very friendly staff.