Best Western Plus Palo Alto Inn & Suites

The pool area was freezing they had ac full blast in the indoor pool area

Exceptional

Exceptional

Hotel is dirty. I had roaches in my room. There was hair in the tub.

Don’t usually do reviews. I decided to this time because the guy at the service desk went above and beyond helping me with the TV. Had an issue with it and he rectified it and was very cordial and nice about it. He was the epitome of a good service rep.

The hot breakfast was fresh and hot with lots of variety. Ready to please several different tastes. Area feels safe. We were grateful to see in the parking lot, at 2:30 in the morning as we returned from our event and the after party, that security was out checking the parking area when we arrived. We felt very comfortable, and everything was clean, and organized on both the inside and outside of the property. Staff provided very good service and were attentive to our needs.

The eggs and fresh fruit but was wish for pancakes ? ? for breakfast No snack machine on our floor

The eggs and fresh fruit but was wish for pancakes No snack machine on our floor

Good location and it was very clean. I didn't know the handicap room bed would be so high off the floor. My mother-in-law who is 85 years old and had two knee surgeries could not get on the bed. I asked if they had a rollway bed, a recliner or step stool. All answers were no. She said. " We can not be liable! I am more upset with the way the questions were answered.

I didn't know the handicap room bed would be so high off the floor. My mother-in-law who is 85 years old and had two knee surgeries could not get on the bed. I asked if they had a rollway bed, a recliner or step stool. All answers were no. She said. " We can not be liable! I am more upset with the way the questions were answered.

Good

Very good

Cleanness

Goog

Cleanness

Location and staff Nothing

Location and staff Nothing

Exceptional

Breakfast was great and staff was really nice

Breakfast was great and staff was really nice

Exceptional

Clean Clean

Clean

Superb

Clean No hot water Saturday and Sunday tub spout leaking into tub Police had a homeless looking male detained out front around 11 pm

Clean No hot water Saturday and Sunday tub spout leaking into tub Police had a homeless looking male detained out front around 11 pm

Room size was great and the staff was great That we weren't able to stay longer

That we weren't able to stay longer

The staff was excellent, the breakfast super good. The gym and the hot tub wasn’t working. The fire alarm sounded very loud 2 times later night.

Exceptional

Excellent

The beds were ok No hot water!

The beds were ok No hot water!

Love it

Exceptional

The breakfast could have been better

I had an apartment like space, though o ly needed a room The breakfast could have been better

Good

Breakfast was hot and good and love the convenience

Very nice and clean hotel rooms and staff was friendly will be staying again on next visit. Convenient to shopping and food. Also a very short travel to Gruene where we visited.

Everything was great! The cards have to keep being reset

None

They only clean it twice

Clean suite, Good breakfast, friendly staff!

Staff was friendly. Breakfast was phenomenal. Hot tub closed. Elevator closed. Inside of microwave filthy. Flores in room were dirty. Bedding felt wet with how humid the room was. We live 90 min away….so we are used to humidity.

Nothing Everything was was broken elevator, hot water etc. the manager was very rude.

Staff was very nice. Elevator did not work during the stay though. No phones in the rooms and no smart tv. Other than that they had a nice breakfast. Beds were comfortable. Nice area. Had a wonderful stay in San Antonio

Clean room, friendly staff, and spacious room. Shower head not so great. Back parking lot has a shady area where I assume homeless hang out though nothing happened to our cars.

Elevator keep not working the hot tub didnt work all weekned. Couldnt even get into enjoy the pool with family.

The hotel and our room were very clean and comfy, except for a couple of pieces of someone else's hair on our bathroom floor and noise from a nearby highway while we slept. The staff was friendly and accommodating; however, I noticed a guest received a welcome bag, but we didn't. Oh well, maybe they were special club members. I didn't have the hotel's breakfast, but my family members did and enjoyed it. The coffee which was served all day was good, and the lady who prepared the coffee and breakfast was very kind and friendly. The location was quite a ways out if your traveling from the north, but somewhat convenient to the Riverwalk. Overall the stay was good for the price.

Ac was not cold enough, 24 gym had all equipment out of order, elevators were out of order and there was gunshots outside

.

Good breakfast, friendly staff, clean rooms and hallways. The TV in my room was kind of funky as it emitted only shades of red light.

Good breakfast, friendly staff, clean rooms and hallways. The TV in my room was kind of funky as it emitted only shades of red light.

Clean, friendly staff, convenient to restaurants.

Clean, friendly staff, convenient to restaurants.

Security guard and some staff were rude

The security guard and some of the staff were rude.

Room weas clean and comfortable.

Room weas clean and comfortable.

Staff was very welcoming

Staff was very welcoming

Clean room and had a ceiling fan.

Clean room and had a ceiling fan.

The refrigerator made a constant noise. The hot tub was not working.

Clean room, staff was polite and friendly, great food, pool was freezing.

Clean room, staff was polite and friendly, great food, pool was freezing.

The room was not that clean. There was trash under couch. The tb was not working with the normal controller. The setting where switch to one we

The room was not that clean. There was trash under couch. The tb was not working with the normal controller. The setting where switch to one we

Location was great! Very continence. NO.

Clean rooms / fresh towels / coffee 24 /7 / free breakfast with lots of options The buffet lady wasn’t kind kept giving us sticky eye (we never left a mess and kept to our self)

“I was celebrating my wife’s birthday, and Best Western Plus Palo Alto Inn and Suites made our stay smooth and completely stress‑free. I originally planned to stay just one day, but the experience was so good that I stayed a second night. For the first time ever, the pictures online actually matched the room and the hotel — I was pleasantly surprised in the best way. Breakfast was good, and while it would be even better with more options like bacon or boiled eggs, everything tasted fresh, and the fruits — especially the apples and oranges — were great. Kudos to the entire staff, including housekeeping and the kitchen; I honestly wanted to find something to complain about, but I can’t. Please don’t raise the prices… you’re doing everything right.” “What didn’t I like? Well… no free balloons or free candy — just kidding. Honestly, the service wasn’t what I expected at first because I had just flown back from Walt Disney World in Orlando Florida, and that’s a big difference. But your hotel really surprised me. From the moment I walked in, the air felt clean and fresh, and the staff was friendly. This place is definitely a must‑visit the next time I come to San Antonio. Keep everything just the way it is.”

Room was very spacious and clean. Overall a great stay.

Room was very spacious and clean. Overall a great stay.

no

Clean and affordable

Clean and affordable

I like that it offered a workout and jacuzzi. My room was changed without notice to me and the jacuzzi was broken so i wasn’t able to use it. Also, the room that i was moved back to had no heat!

Stayed in 2 Queen bedroom with sofa bed. Easy check-in $50 deposit. Clean spacious room. Big TV. No coffee maker in room but plenty of coffee downstairs tasty and strong with flavor liquid creamer options. Great breakfast variety eggs etc. Would recommend.

Stayed in 2 Queen bedroom with sofa bed. Easy check-in $50 deposit. Clean spacious room. Big TV. No coffee maker in room but plenty of coffee downstairs tasty and strong with flavor liquid creamer options. Great breakfast variety eggs etc. Would recommend.

The location made it easy to access the interstate. The breakfast was good. There was a huge sewer roach in the room. The bed was hard and super high from the floor. The shower was leaking all night. The toilet was running all night. The room was also not that clean.

N/a

Evrything was fantastic

Evrything was fantastic

Location Everything was good

Stay was very nice

Stay was very nice

Spacious room shampoo/conditioner/lotion

After I arrived and received my key, I went to Room 207. The key did not work, forcing me to return to the front desk to have it re-scanned. Once corrected, the key worked. Upon entering the room, we immediately heard water leaking from the bathroom; the shower was clearly leaking. The room was also hot, stuffy, and had a strong old odor. I attempted to use the wall thermostat, but it was completely nonfunctional and displayed nothing. I then turned on the window AC unit and set it to 66°F before leaving for a quinceañera, assuming the room would cool down. When we returned, the AC had shut off and the room was hot and muggy. I turned it back on and left briefly to get food. Upon returning again, the AC was off once more. I called the front desk to report the issue and asked if someone could check it. The clerk told me to reset it myself and stated no one was available until the next morning. I requested to be moved to another room. We were relocated to Room 320, where the AC worked; however, the bed was extremely old and sagged badly in the center, making it very uncomfortable. This has been the worst hotel experience I have had in my 52 years of staying at hotels

After I arrived and received my key, I went to Room 207. The key did not work, forcing me to return to the front desk to have it re-scanned. Once corrected, the key worked. Upon entering the room, we immediately heard water leaking from the bathroom; the shower was clearly leaking. The room was also hot, stuffy, and had a strong old odor. I attempted to use the wall thermostat, but it was completely nonfunctional and displayed nothing. I then turned on the window AC unit and set it to 66°F before leaving for a quinceañera, assuming the room would cool down. When we returned, the AC had shut off and the room was hot and muggy. I turned it back on and left briefly to get food. Upon returning again, the AC was off once more. I called the front desk to report the issue and asked if someone could check it. The clerk told me to reset it myself and stated no one was available until the next morning. I requested to be moved to another room. We were relocated to Room 320, where the AC worked; however, the bed was extremely old and sagged badly in the center, making it very uncomfortable. This has been the worst hotel experience I have had in my 52 years of staying at hotels

Comfortable place to stay

Comfortable place to stay

No hot water one evening.

No hot water one evening.

Everybody was good to us. The breakfast was amazing and it was a lot of places right by the hotel that we could go if we didn’t want to get food. the hot tub was cold

Room was nice but there was no hot water to take a shower.

Room was nice but there was no hot water to take a shower.

Love it very nice people working there

Love it very nice people working there

Rooms smelled and was very clean

Rooms smelled and was very clean

Shower know was halfway busted with exposed screws. Shower never got hot. Had to take cold shower! Room ac unit started making weird and loud noise throughout the night.

The towels and wash clothes were dingy, the bed sheet had questionable stains. I had to request for more towels and bed sheets, but even those were questionable with stains and dingy towels...

Room was clean and smelled good. Breakfast was also good. The area around the hotel didn't look too good, but we didn't have any problems. The hot tub wasn't working, which was a big disappointment.

Room was clean and smelled good. Breakfast was also good. The area around the hotel didn't look too good, but we didn't have any problems. The hot tub wasn't working, which was a big disappointment.

We had to change rooms three times. We had issues with the A/C unit that nearly caused a fire in our room, the second room the door did not lock from the outside and the third room smelled of mildew. There were no working amenities, i will be seeking a refund.

We had to change rooms three times. We had issues with the A/C unit that nearly caused a fire in our room, the second room the door did not lock from the outside and the third room smelled of mildew. There were no working amenities, i will be seeking a refund.

Roon cool

Roon cool

The tv picture was distorted and color was off. We tried adjusting the settings, but nothing worked. We were already settled in so didn’t want to ask for a new room. I also don’t like having to pay $50 up front for incidentals and wait for reimbursement. We will need to follow up on that on my credit card statement. Seems like they could just have the card on file in case payment is needed like other hotels do.

The tv picture was distorted and color was off. We tried adjusting the settings, but nothing worked. We were already settled in so didn’t want to ask for a new room. I also don’t like having to pay $50 up front for incidentals and wait for reimbursement. We will need to follow up on that on my credit card statement. Seems like they could just have the card on file in case payment is needed like other hotels do.

No it was gross

No it was gross

Very clean rooms, polite staff and plentiful breakfast.

Very clean rooms, polite staff and plentiful breakfast.

Great stay

Great stay

The gave my room to someone else know that my room was payed and I had called and they confirmed that it was all set. And that cause I had booked I. A week advance 😡

The gave my room to someone else know that my room was payed and I had called and they confirmed that it was all set. And that cause I had booked I. A week advance 😡

The fact that staff has to tell you that they are not responsible for vehicle damage, that means there are issues!

The fact that staff has to tell you that they are not responsible for vehicle damage, that means there are issues!

We had a wonderful stay room was clean and ready. Beds were comfortable and we enjoyed it.

We had a wonderful stay room was clean and ready. Beds were comfortable and we enjoyed it.

Love this place I wish they put back the beans lol

Love this place I wish they put back the beans lol

No in room coffee any more according to front desk, Room from air conditioner smelt of mold, causing alergies, phone did not work in room. ,I liiked fresh ground coffee bean individual cup maker in breakfast area, (except no decaf choice) . Liked Yougurt machine.

No in room coffee any more according to front desk, Room from air conditioner smelt of mold, causing alergies, phone did not work in room. ,I liiked fresh ground coffee bean individual cup maker in breakfast area, (except no decaf choice) . Liked Yougurt machine.

This is a solid hotel if you need to stay on the far south side to travel to Somerset and Poteet but also want to be convenient to San Antonio. I have stayed here before and would stay here again. Everyone was very nice and the rooms are good sized and clean, and breakfast was better than I expected it to be. Good coffee, too.

This is a solid hotel if you need to stay on the far south side to travel to Somerset and Poteet but also want to be convenient to San Antonio. I have stayed here before and would stay here again. Everyone was very nice and the rooms are good sized and clean, and breakfast was better than I expected it to be. Good coffee, too.

No small wash cloth towel either.

No small wash cloth towel either.

The beds was so comfortable I will stay here again

The beds was so comfortable I will stay here again

Perfect

Perfect

Place was clear, staff were polite and quiet

Place was clear, staff were polite and quiet

Stay was good but the area does not look safe.

Stay was good but the area does not look safe.

It was ok.

It was ok.

Dark around entrance. Strange people hanging about.Only one choice of restaurant within walking distance - Jack in the Box.

Dark around entrance. Strange people hanging about.Only one choice of restaurant within walking distance - Jack in the Box.

It has a humidity smell elevator was not working did not have apple or orange juice on breakfast they said machine was broke…😏!!

It has a humidity smell elevator was not working did not have apple or orange juice on breakfast they said machine was broke…😏!!

Elevator not working, room dirty, restroom dirty, room had a bad smell.

Elevator not working, room dirty, restroom dirty, room had a bad smell.

When we arrived our room was suppose to be on the 4th floor, however the elevator was out of service. Isaiah who was working the desk said there were no 1st floor rooms so we had to had to go to 2nd floor which would have been fine however I requested specifically a first floor room as my husband has MS and uses a mobility scooter to get around. We had no choice but the leave the scooter in the car and make the hike up to the 2nd floor. When we went down for breakfast the following morning the gentleman behind the counter asked what floor we were on, we told him. He said he was going to "block off" a first floor room for us when we got back later that day the room had been given away. Isaiah felt awful and had asked a guest who had just arrived a few minutes prior to move to the 2nd floor. The guest so graciously complied. Next thing we know we are in a different room on the 1st floor that had been used and not cleaned. The Ice machine on 2nd floor was out of order, soda machines were all out of order, and had to walk up to 3rd floor for ice Had to ask for clean towels, used towels on floor in bathroom, also needed to an ask for new pillowcases as the pillows had been slept on. 2nd floor room was nice and big and handicap accessible, this room was much smaller with no couch. Not one time did our room get cleaned even though we put the clean sign on the handle. We never saw a single room being cleaned. Very disappointed with this stay

When we arrived our room was suppose to be on the 4th floor, however the elevator was out of service. Isaiah who was working the desk said there were no 1st floor rooms so we had to had to go to 2nd floor which would have been fine however I requested specifically a first floor room as my husband has MS and uses a mobility scooter to get around. We had no choice but the leave the scooter in the car and make the hike up to the 2nd floor. When we went down for breakfast the following morning the gentleman behind the counter asked what floor we were on, we told him. He said he was going to "block off" a first floor room for us when we got back later that day the room had been given away. Isaiah felt awful and had asked a guest who had just arrived a few minutes prior to move to the 2nd floor. The guest so graciously complied. Next thing we know we are in a different room on the 1st floor that had been used and not cleaned. The Ice machine on 2nd floor was out of order, soda machines were all out of order, and had to walk up to 3rd floor for ice Had to ask for clean towels, used towels on floor in bathroom, also needed to an ask for new pillowcases as the pillows had been slept on. 2nd floor room was nice and big and handicap accessible, this room was much smaller with no couch. Not one time did our room get cleaned even though we put the clean sign on the handle. We never saw a single room being cleaned. Very disappointed with this stay

Stayed with kids, room and restroom was clean, no issues at all , all the staff was super friendly, the breakfast was good , the area is safe & plenty of restaurants around , about 25 mins away from six flags so that wasn’t bad, they also have an indoor pool so that was a very convenient since it was raining 2 of the 3 days we stayed

Stayed with kids, room and restroom was clean, no issues at all , all the staff was super friendly, the breakfast was good , the area is safe & plenty of restaurants around , about 25 mins away from six flags so that wasn’t bad, they also have an indoor pool so that was a very convenient since it was raining 2 of the 3 days we stayed

AC was very good, it was clean, and they had good breakfast. Check in lady was polite. Things that we didn’t like but wouldn’t care much if they wouldn’t charge high, for the price we pay we would expect things to work. For instance, the elevator did not work, the sod machine and the orange juice dispenser was also out of order. Either fix it or don’t charge too much.

AC was very good, it was clean, and they had good breakfast. Check in lady was polite. Things that we didn’t like but wouldn’t care much if they wouldn’t charge high, for the price we pay we would expect things to work. For instance, the elevator did not work, the sod machine and the orange juice dispenser was also out of order. Either fix it or don’t charge too much.

Elevator broken for the 3 nights, microwave broken the second day no repair, short of towels. had to walk the stairs. very bad experience.

Elevator broken for the 3 nights, microwave broken the second day no repair, short of towels. had to walk the stairs. very bad experience.

Elevator out of order. Shower leaked causing high humidity in room. Sheets felt moist.

Elevator out of order. Shower leaked causing high humidity in room. Sheets felt moist.

Not bad. A nice place on thr Southside of SA Super close to available event spaces and etc.

Not bad. A nice place on thr Southside of SA Super close to available event spaces and etc.

It was terrible when we got there no elevator service we were on the 4th floor with medical conditions no towels in the room 3 night stay and no room service was offered atcany time we asked for towels the first night the young man stated he had to give them to someone else who was griping we only received towels one day out of a three night stay

It was terrible when we got there no elevator service we were on the 4th floor with medical conditions no towels in the room 3 night stay and no room service was offered atcany time we asked for towels the first night the young man stated he had to give them to someone else who was griping we only received towels one day out of a three night stay

First check in was easy, rooms were spacious, and Bkfst was good. Cons elevator was broke and we were not informed. Stairs and hallways were dirty and hot. One bed and blood on the comforter and there were NO TOWELS. Literally one torn up towel and no washcloths. Luckily I keep extra because the hotel were all out. What an inconvenience!

First check in was easy, rooms were spacious, and Bkfst was good. Cons elevator was broke and we were not informed. Stairs and hallways were dirty and hot. One bed and blood on the comforter and there were NO TOWELS. Literally one torn up towel and no washcloths. Luckily I keep extra because the hotel were all out. What an inconvenience!

Elevator didn’t work, upstairs room had a dirty bathroom but Isaiah made up for it quickly and was attentive and friendly with a genuine interest in making the stay pleasant-

Elevator didn’t work, upstairs room had a dirty bathroom but Isaiah made up for it quickly and was attentive and friendly with a genuine interest in making the stay pleasant-

The second room we were booked into had a constantly running hot water stream coming out of the tub tap (not dripping, running). Again, the floor cleanliness was questionable. The AC fan would only operate on low. It cooled the room but only marginally. The refrigerator started leaking sometime during the first night. We stayed there. It wasn’t the worst. The owner needs to do a top down renovation of all the floor coverings and fix all of the ongoing maintenance items. The staff was very friendly and professional as they probably have had to deal with the same complaints for years now (based on other reviews claiming the same conditions).

The second room we were booked into had a constantly running hot water stream coming out of the tub tap (not dripping, running). Again, the floor cleanliness was questionable. The AC fan would only operate on low. It cooled the room but only marginally. The refrigerator started leaking sometime during the first night. We stayed there. It wasn’t the worst. The owner needs to do a top down renovation of all the floor coverings and fix all of the ongoing maintenance items. The staff was very friendly and professional as they probably have had to deal with the same complaints for years now (based on other reviews claiming the same conditions).

Room was clean; employees friendly; awesome breakfast. Area is a little sketchy, but overall we felt very safe. Lots of fast food options nearby as well as an Olive Garden.

Room was clean; employees friendly; awesome breakfast. Area is a little sketchy, but overall we felt very safe. Lots of fast food options nearby as well as an Olive Garden.

Nice soa could have been warmer

Nice soa could have been warmer

Love staying here for the beans for breakfast and the comfy beds

Love staying here for the beans for breakfast and the comfy beds

Didn’t like the place at all

Didn’t like the place at all

My stay was pleasant and the rooms were always cleaned by the staff. All the staff that i encountered were friendly and helpful.

My stay was pleasant and the rooms were always cleaned by the staff. All the staff that i encountered were friendly and helpful.

Clean and comfortable room. Complementary breakfast was excellent.

Clean and comfortable room. Complementary breakfast was excellent.

Love staying in this hotels, breakfast available is soooo good. Beds are comfortable. Super clean. Parking is safe

Love staying in this hotels, breakfast available is soooo good. Beds are comfortable. Super clean. Parking is safe

Stores and restaurants at walking distance

Stores and restaurants at walking distance

Enjoyed our stay. This was our second stay and no compkaints.

Enjoyed our stay. This was our second stay and no compkaints.

Will definitely be staying here again

Will definitely be staying here again

The staff

The staff

Everything that could’ve gone wrong during our stay, did. They did not think to notify guests of their elevator issue, were not initially sympathetic to my wife’s disability issues stating there was nothing lower than the third floor they could offer until we got Expedia involved. Then put us in a second floor room that had a malfunctioning fire alarm that woke us up at 2:30 AM. Then the room we were in had a dirty tub but we didn’t want to bring it to their attention because we already felt like everything was too much. The property literally has a homeless camp behind the dumpster by the jack in the box (in pretty much the same parking lot, a 1 minute walk), which I believe (speculation) is the cause of all the car break ins people review about. I would never stay here again.

Everything that could’ve gone wrong during our stay, did. They did not think to notify guests of their elevator issue, were not initially sympathetic to my wife’s disability issues stating there was nothing lower than the third floor they could offer until we got Expedia involved. Then put us in a second floor room that had a malfunctioning fire alarm that woke us up at 2:30 AM. Then the room we were in had a dirty tub but we didn’t want to bring it to their attention because we already felt like everything was too much. The property literally has a homeless camp behind the dumpster by the jack in the box (in pretty much the same parking lot, a 1 minute walk), which I believe (speculation) is the cause of all the car break ins people review about. I would never stay here again.

Got to hotel and was told the elevator didn't work. I would have appreciated knowing this information before booking but now we are here. I needed to rooms close to each other and was told the only rooms that fit my request were on the 4th floor. We did get a discounted rate for the inconvenience. In the room there was no hot water, the closet mirror was cracked, and the toilet leaked onto the bathroom floor. On the outside, the side security door did not require a keycard, giving access to anyone. While the staff was nice, the hotel needs some work.

Got to hotel and was told the elevator didn't work. I would have appreciated knowing this information before booking but now we are here. I needed to rooms close to each other and was told the only rooms that fit my request were on the 4th floor. We did get a discounted rate for the inconvenience. In the room there was no hot water, the closet mirror was cracked, and the toilet leaked onto the bathroom floor. On the outside, the side security door did not require a keycard, giving access to anyone. While the staff was nice, the hotel needs some work.

At check in, I waited for 15 minutes because no one was at the front desk. The elevator broke during my stay so we had to take the stairs to the 3rd floor. And on three different occassions, our keys had to be reset because it stopped working. The staff was kind but the hotel itself needs some TLC.

At check in, I waited for 15 minutes because no one was at the front desk. The elevator broke during my stay so we had to take the stairs to the 3rd floor. And on three different occassions, our keys had to be reset because it stopped working. The staff was kind but the hotel itself needs some TLC.

Front desk was great very helpful since this was a last minute check in because we were evacuated because of the fires but the girl in the front desk was so helpful with extra blankets

Front desk was great very helpful since this was a last minute check in because we were evacuated because of the fires but the girl in the front desk was so helpful with extra blankets

Very friendly, actually felt at home

Very friendly, actually felt at home

We had difficulty regulating the thermostat to the temperature we wanted.

We had difficulty regulating the thermostat to the temperature we wanted.

The room we reserved online was not available at check in so we were downgraded from a king to a queen. Had the option to switch rooms the next morning but that was more of an inconvenience. Asked about price adjustment since we were downgraded but was told there was no manager so therefore we had to pay for a king for 3 nights but received a queen. I believe there should have been a price adjustment but didn’t seem to be an option.

The room we reserved online was not available at check in so we were downgraded from a king to a queen. Had the option to switch rooms the next morning but that was more of an inconvenience. Asked about price adjustment since we were downgraded but was told there was no manager so therefore we had to pay for a king for 3 nights but received a queen. I believe there should have been a price adjustment but didn’t seem to be an option.

The staff are nice and professional.

The staff are nice and professional.

All in all the service and hotel were great! With that said, when we arrived we asked if we could check in 2 hours early, we were told only if we pay extra. Okay so it allowed more time for cleaning. Once we checked in we arrived in our room and it had an odor, found a cup in the window seal with mold in it. The sheets on the sofa sleeper were visibly soild. Only two towels in the bath room. We booked a double bed with sofa sleeper as we had 6 people. The front desk corrected everything and offered to change our rooms, even assisted us with extra linen **this was amazing** My experience would have been better and rating higher if our 1st impressions were better.

All in all the service and hotel were great! With that said, when we arrived we asked if we could check in 2 hours early, we were told only if we pay extra. Okay so it allowed more time for cleaning. Once we checked in we arrived in our room and it had an odor, found a cup in the window seal with mold in it. The sheets on the sofa sleeper were visibly soild. Only two towels in the bath room. We booked a double bed with sofa sleeper as we had 6 people. The front desk corrected everything and offered to change our rooms, even assisted us with extra linen **this was amazing** My experience would have been better and rating higher if our 1st impressions were better.

It was easy to get to.

It was easy to get to.

Property was nice but the bathroom especially the tub was not clean

Property was nice but the bathroom especially the tub was not clean

They have a workout room that is small and all machine are not working. It would not take much to fix these machines.

They have a workout room that is small and all machine are not working. It would not take much to fix these machines.

Check in was wonderful, we had been traveling all night and half the day and we asked for an early check in and the guy at the desk was very friendly and helpful and got us all settled. The room was roomy and clean, the bed's were very comfortable and clean. I would highly recommend and we'll definitely stay again.

Check in was wonderful, we had been traveling all night and half the day and we asked for an early check in and the guy at the desk was very friendly and helpful and got us all settled. The room was roomy and clean, the bed's were very comfortable and clean. I would highly recommend and we'll definitely stay again.

Enjoyed my stay

Enjoyed my stay

Nothing to dislike, good room, good bed.

Nothing to dislike, good room, good bed.

This hotel was at a very convenient location for a quick visit with nearby family

This hotel was at a very convenient location for a quick visit with nearby family

Excellent amenities. 100% smoke free. Rooms were clean. Pleasant stay overall

Excellent amenities. 100% smoke free. Rooms were clean. Pleasant stay overall

The entrance of the property was decorated for the holidays inside, it made it feel welcome. Also the breakfast was really good.

The entrance of the property was decorated for the holidays inside, it made it feel welcome. Also the breakfast was really good.

The room temperature for the heaters was not working the bed was stained with makeup especially the pillows as well and when you check in you will have to pay a $50 deposit and somehow get it refunded even after you pay for the night

The room temperature for the heaters was not working the bed was stained with makeup especially the pillows as well and when you check in you will have to pay a $50 deposit and somehow get it refunded even after you pay for the night

Everything was good but they refused to give me another room due to the fact that there was no hot water.

Everything was good but they refused to give me another room due to the fact that there was no hot water.

Good people, felt very safe

Good people, felt very safe

Everything was awesome except the roaches in the room..

Everything was awesome except the roaches in the room..

it was so clean and quiet

it was so clean and quiet

Everything was great, only thing that sucked is that the elevator was broke and we had to walk to the 4th floor.

Everything was great, only thing that sucked is that the elevator was broke and we had to walk to the 4th floor.

I was in town for a concert, and it was my first time visiting. The location was convenient and the hotel was nice on the outside, it was also rated 8.7. It was not the cleanest hotel, the carpets were pretty shabby and the price was $140/night, so I wouldn’t say it was cheap hotel. The remote didn’t work, because of the batteries, the linens were worn, and the bathroom was not the cleanest. But I’ve always said I could stay just about anywhere if the bed was comfortable…and it was. If a comfortable bed will do, and not much else, then I would recommend it.

I was in town for a concert, and it was my first time visiting. The location was convenient and the hotel was nice on the outside, it was also rated 8.7. It was not the cleanest hotel, the carpets were pretty shabby and the price was $140/night, so I wouldn’t say it was cheap hotel. The remote didn’t work, because of the batteries, the linens were worn, and the bathroom was not the cleanest. But I’ve always said I could stay just about anywhere if the bed was comfortable…and it was. If a comfortable bed will do, and not much else, then I would recommend it.

We were lost. Called the property for directions and were told to “google it”. After another hour of looking for it, we found it. The young lady at the front desk was more interested in her phone than waiting on us. After we got checked in and into the room, we found hair on the sheets and towels. The toilet was dirty on the seat and the floors were very sticky. We will not be back should we travel that way again

The room was clean and comfortable. Breakfast was hearty.The initial checkin experience was poor. I was given my room keys and entered my room. I fully closed the door behind me. After about 5 minutes, I heard someone at the door and was surprised that a man used a room key to gain entrance to my room. As he entered he asked what I was doing in his room. We compared room numbers and found that we had been assigned the same room. We went back downstairs and the front desk indicated that it was a minor error, told me I was in the right room and could return. It was an uncomfortable experience.

Amazing service and very clean.

My husband Got little concerned about the fact why he was calling at that time I didn’t like that

Thanks Guys

Staff was great but I could not believe that I found bugs crawling on the wall and on the trash can. Only reason I found then was because I was cleaning up and throwing an empty cup in the trash can and all of a sudden I saw bugs crawling in, around and on the wall. I took photos and videos of it.

this was a last minute stay due to business not wrapping up before end of day. The hotel was more than we expected. We were just looking for an cost effecient overnight stay. We were more than happy with the hotel. Will come bacagain when in this area.

Nice clean place

Always a good experience!

Everything was excellent. The service was excellent as well. The only thing it was that they make me wait a lot to give me my room, however; it was understandable because they had a lot of people that day.

All good here. The room was clean and comfortable.

In a sketchy area

Very calmy

Toilet would barely flush, shower was filthy, and sink was broken. Door has signs someone tried breaking into it & would hardly close correctly!

Staff was EXCELLENT! Attended to all of our needs. Hotel was clean and well kept! Will stay there again for sure!

Quiet great place

Clean

Very nice and clean the rooms are pretty big. The pool and everything was really clean will be staying again!

Had the easiest check in and check out ever! Will be coming back to stay when we’re in San Antonio!!!

Definitely better than my last visit

The location was very convenient to a lot restaurants. The staff was friendly . The only bad thing the elevator was down .

The ants were not the only issue. The elevator was of of service, the jacuzzi was not working and had exposed electrical wires on the timer, and a car had its back window smashed in, in the parking lot. Would not recommend staying.

Elevator broken. Lights went out in the middle of breakfast.

The staff was extremely nice and helpful. I didn't like how I could hear other rooms easily, but I did like the way the staff was accommodating. The Best Western is across the street from Palo Alto College and there is a gas station in walking distance.

Im sure if we go back for another visit, it'll be a better, more exciting stay. Breakfast was pretty great and staff were friendly. I just think it was a bad weekend with the rain, people, etc.

Breakfast was good, needs to be upgraded furniture, linen and towels very old. we found cockroach on the first day and sofa in our room seemed to be aunt infested.

Great place

Clean, spacious, good complimentary breakfast. Enjoyed the pool and jacuzzi. Just take your own towels if using the pool.

Had an opportunity to speak Independence Day with family nearby

We asked for a play pen and they were out of them. We asked for extra towels(only 2 towels per room): staff said they were out of towels. We went for breakfast at 830 am and I asked the staff for a banana and they responded that they only put out a certain number each morning. Even though i could see more bananas in their kitchen. Don’t plan to stay there ever again.

Perfect place

The facility is beautiful but the containers on the property look awful

It was nice, quiet, and comfortable. the bad thing we experienced was someone had tampered with our smoke detector in our room and it was still missing the cap to it, and there was old trash and hard candy on the floor underneath the sitting bench.

Always great service

Great

Good

Exterior looks nice, check in was fast and easy, the room was excelent and spacious with a hint of modern office type decor. The breakfast was amazing with plenty types of opions to choose from. The only downside was the bathroom, even tho it's spacious, when you shower the bathroom floor got flooded. Probably easy for cleaning but not for the tenant.

Very friendly staff, quiet neighborhood. There was a restaurant and a convenience store walking distance from the hotel. The pool was nice. Stayed in the jetted tub room very relaxing and clean.

Not bad, I would stay there again.

Breakfast was fantastic. Room was very good. Only had one problem and that was our accessible bathroom. The whole floor would flood after taking a shower. And we couldn't turn down the shower head without loosing hot water. Overall a great place.

It’s a great place to stay

The property is close to family members. Easy access to the freeway

Tv didn’t work during the whole stay was told I was to get a discount then come at check out they couldn’t due to paying online.

I was turned away because I didn’t have a deposit for the room which was probably my fault but I as in a tight spot financially. I explained that I had already paid $100 for the room and t was all I had at the moment if there was anyway she can waive it. She wasn’t having it , for me it wasn’t a much her not allowing since I didn’t read the fine print rather her lack of empathy or consideration when she very happily turned me away . I came up with the deposit and needed somewhere to stay making it at 12 in the morning paid $100 and only stayed till 6 hrs could even shower because f the huge roach laying there dead n the shower

Perfect spot

Staff was excellent nice and very helpful. The cleanliness of the room was not that good in room coffee maker was crusty looking there was stuff that didn’t get vacuumed from previous stay. Carpet needed some cleaning for sure. And the hotel had a smell but I guess ok for what was needed the breakfast was good that’s a plus. We stayed there cause it was only 15 minutes or less to Lackland Air Force base for my daughter’s BMT graduation