DoubleTree by Hilton Sacramento

Hotel was clean. The negative issue was the parking lot was being worked on a staff member still gave me parking directions as to where to park same area where parking lot was having work done room very far from front door.

AC didn’t work but the engineer came and fixed it promptly. Pool has no shade and when I asked for umbrellas, I was told only if needed. It was 103 degrees and no shade so that shouldn’t have been a question.

I liked the coffee shop and staff at front desk and in the restaurant. Very freindly.

as we walked into the lobby to check in there was a lot of people walking around , it felt like a casino. This place looked like a large apartment complex, there were people hanging out in the parking lot smoking weed. They also have an event center, the music was loud and people going in and out of this event. We got a room on first floor, because my mom is disabled, it was quiet a walk to get to any room this is how big these place is. Despite all of the above of the were rooms were clean, once we got in the room you we could not hear all the noise.

They claimed (after an hour wait to check in) that Hotels.com did not reserve the room despite showing them a printout of the details including payment.

Clean, well-kept rooms and hallways. Restaurant and coffee shop convenient. Appreciated that there was no extra charge for pets. There was a heavy perfumey smell in the rooms and lobby area. Parking charge seemed unnecessary given there is no security and the parking lot is wide open.

Excellent hotel.

If you need a cool room to sleep in, find another hotel. I was there with a huge group of over 50 people and every single person I asked said their room was uncomfortably hot, but some came to my room and said it was way worse than theirs. The room was humid and at least 80 degrees when we walked in. I immediately set the thermostat to 60 when we arrived, yet I don't think it got any cooler than 78 all night. When I went to the desk to talk to someone, he said he'd send someone to look at it, but when we came back to our room later, their "fix" was to put a desktop fan on the nightstand with just enough air moving force to maybe push a ball of lint across a table. Other than that, it was a really well-run property.

Staff is extremely rude from before you even check in and throughout your entire stay. We asked at booking to be placed by the pool and in conjoining rooms .They said they wouldn’t be able to tell us until check-in if the rooms would be conjoining or not. They ended up putting us on the farthest side of the property - away from the pool. Nightmare when your staying with special needs children under 5. No microwaves in the room , only in the lobby - and let’s remember we are on the complete opposite side of the property. A couple things weren’t available in the room the housekeeping forgot to put, and when we called they said we had to come to the lobby for everything so lots of walking back and forth with the kiddos . on top of that Our hot water didn’t work. Something about valves being installed backwards. Housekeeping came extremely early at 7 AM, we asked if they can come back later because we did need a few things but were still sleeping.they never returned. Even when you leave the pool you have to go all the way around through a different door back into the building. Office staff just ignores you when you’re trying to get in while you figure that out for yourself. I booked doubletree because of experiences at different locations but this place is run by DMV personalities if you know what I mean. Even the barista staff. It was so surreal I almost thought they had to be trained to act that way. Will not be staying here again.

Exceptional

Very good

Exceptional

Very nice stay, conveniently located and had everything you needed- except shower cap! Hours the restaurant was open,

Nice spacious rooms, questionable area of town.

Breakfast wasn’t free at first they didn’t wanna accept my debit card then they put a 150$ hold that i was never told would happen.

This hotel is very clean and safe. Check in was a breeze. I couldn’t log on to the WiFi.Kept getting error message that my information wasn’t available.So, I didn’t log in. Not that big of a deal for me.But could be for someone working.

Everything was great. Very accurate and accommodating stafr friendly

Exceptional

It was very clean and nice

The room needs to stay supplied with towel tissue as well as coffee for the coffee pot.

Clean room

Passable

Exceptional

Superb

Having to pay for parking and I was disappointed to learn that the EV chargers that were advertised were Tesla's so I was unable to use them.

I liked the design of the building. Having to pay for parking and I was disappointed to learn that the EV chargers that were advertised were Tesla's so I was unable to use them.

Quiet place

This was my second time staying. Unfortunately, although the hotel was nice the service I received upon checking was a one star treatment. She was very rude when I asked her to repeat the directions on how to drive to my room. It made me feel so with

Centrally located to shops and a variety of dining options. Staff was very helpful checking in and out. My room was in the Arden building and it seemed as though the property was starting some type of renovation because plastic was on the carpet in the corridor from the elevator to the entrance of the Arden building on the third floor. Other than that minor inconvenience, I enjoyed my stay.

Exceptional

Clean and safe property. Was nice and quiet. Good location.

Very active property seems like resort vibe. Highly recomend

When I arrived, the internet was not working. I am a remote worker, so I called the front desk to request that it be fixed. They told me a maintenance request had been submitted and someone would come to repair it. No one came. I waited a few hours and called again, and was told that the property is large and the maintenance team was busy, but that my request was noted. Still, no one came. I eventually fell asleep, and around 10:30–11:00pm, the internet finally started working. When I checked out in the morning, I asked about the issue and was told that the internet service had been down property‑wide, not just in my room. I explained that I should have been informed of this earlier and given the option to move to a building where the internet was working.

Exceptional

Location was in a good spot close to the mall & lots of places to eat at. Right next to Raising Canes Chicken :) Pool was nice & spacious! I think the elevators could use some kind of fragrance odor, every time we went in the elevator it had the same bad smell.

Staff is excellent Everything was great

Location was in a good spot close to the mall & lots of places to eat at. Right next to Raising Canes Chicken :) Pool was nice & spacious! I think the elevators could use some kind of fragrance odor, every time we went in the elevator it had the same bad smell.

Staff is excellent Everything was great

Hotel is the size of like 4 hotels with not nearly enough staff. We got to the hotel at 11 at night to check in. There was one woman at the front desk checking people in with a line of about 5 groups ahead of us. There was a man in line trying to get a blanket for his room and had been waiting in line for 45 minutes already after they told him he had to come to the front desk to ask for blanket. We waited in line for 35 minutes until we could check in. No one said hello to us, or hey sorry for the wait we will get to you asap. No acknowledgment of the inconvenience. I stay at a lot of hotels and have never had to wait that long that late at night. They need more staff for a hotel of this size

All great

Wonerful thank you very much.

The rooms were clean and beds were very comfortable Wish they had either cots or rollaway beds

The rooms were clean and beds were very comfortable Wish they had either cots or rollaway beds

I was so excited to see the clean room we stayed in. I always clean our rooms, but was happy to see the spaces were very clean already.

The room was clean. It’s sucked being on the bottom floor because the sliding door only opens 3” so not much fresh air can circulate in the room. (They posted on the door that it’s for security; I get it but having the option would have been nice). The bed was comfy. It had tv and fridge. It was clean. Overall better than a lot of hotels in the Sacramento area. The price was pretty high for not even a 12hr stay. Service: B Clean:A Convince:C+ due to check-in situation Price:B-

Exceptional

Decent property like the woody floors kids enjoyed the pool big plus The balconies nice addition. Construction happening on the parking areas, my car tires are wrecked. No bell boys and no luggage carts available, absolutely ridiculous! the facility is super big and not friendly for carrying luggage around. My room had a big bug or few big bugs. 1st we thought it was roaches but it turned out to be moths. Room sliding doors need to have netted screen doors to avoid bugs etc to get in. Breakfast not included now thats a big rip off but with the cost of the daily stay that should have been included but what can I say I get it the economy is bad. Fix the room screen doors and have more carts for luggage Also have more under 18 friendly things at the facility the pool ans stuffs at the bar kids couldn't play.

Superb

Great

Exceptional

Exceptional

Perfect location No complaints

Our stay was enjoyable overall. However, my only concern was that the pool was excessively crowded during our visits. We attempted to use the pool twice, but each time, a large group of guests had taken over the area. They were playing football, tossing the ball around energetically without regard for other guests’ comfort, and they were also wrestling in the pool, which made the environment chaotic. Due to this, we decided to leave the pool area. That is my only complaint about our experience.

They are in the middle of construction. I don't mind it but would of been nice to know when they told us where to park.

The restaurant host and the waitress were excellent The bathroom smelled like urine and it was very noisy because the doors slam closed hard in each room. This was waking us up all night and morning

The staff was very friendly and knowledgeable about the area The ac didn’t work so it was super hot and uncomfortable. Felt more like a fan than air. The amount of people drinking and partying around the pool with their kids going wild. Also wild how much it cost per night and still had to pay $12 a day to park in the hotel parking lot.

Shower pressure wasn’t good in my particular room. They ran out of warm cookies that are complimentary when you check in.

Very clean room. Sanitizer was a bit strong of a smell coming into the room. But everything was clean and staff was extremely friendly. I would stay again

But all in all was perfect. Rooms were nice and staff was great

Hallways floor covered in taprd plastic like a crime scene. Very odd. Hotel room was very hot. Hotel did not enclose the room I was booking had road crews outsidd of it redoing the parking lot, making a very loud morning after being up so late with my child at the hospital. Couldnt even open the balcony door because of the smell and fumes from the parking lot being redone. Loud grinding and workers yelling first thing in the morning was the very last thing I wanted to deal with for $218 a night.

It was nice Nothing really

broken Peloton bike

bed, bath, food broken Peloton bike

Nothing really

The hotel is much larger than we expected! There is no included breakfast, but we ate in the onsite restaurant and the food was good. Rooms were nicer than expected as well and beds were comfy.

Staff very friendly and helpful

Excellent

Room was comfortable and spacious. Bar had good vibe. Breakfast was delicious.

Room was comfortable and spacious. Bar had good vibe. Breakfast was delicious.

I didn't utilize either service.

Room was not properly prepared. He did not work for two days. Customer service never took my call. There was no access to the cart for the luggage. I’ll have to take my kids to another location because room was too cold.

Clean and cozy room. We didn’t use the amenities except a bagel and coffee but those were good.

Clean rooms, exceptional staff

It was clean and comfortable and the location was perfect. There was work being done on the parking lot so I couldn’t charge my electric vehicle, but it will be better in the future.

Passable

It was nice and perfect location to what I was doing that weekend. Construction going on. That was it.

It was nice and perfect location to what I was doing that weekend. Construction going on. That was it.

It was clean and comfortable and the location was perfect. There was work being done on the parking lot so I couldn’t charge my electric vehicle, but it will be better in the future.

Fire alarms also went off a couple of times at our wing at 2am, and there was no communication or assurance from hotel management.

The lobby is beautiful, the room was clean, the front desk staff was friendly at check in. Our room was near the ice machine and you could everything everyone was saying as they’d walk by our room. The fire alarm went off twice around midnight. It’s the loudest hotel stay we’ve experienced. The pillows were super flat it felt like my big head was getting no support.

The lobby is beautiful, the room was clean, the front desk staff was friendly at check in. Our room was near the ice machine and you could everything everyone was saying as they’d walk by our room. The fire alarm went off twice around midnight. It’s the loudest hotel stay we’ve experienced. The pillows were super flat it felt like my big head was getting no support.

Good

No

Unfortunately this was the worst night. The air conditioner was extremely loud. I tried to open the balcony door but the freeway is right next-door and also loud. Parking lot is being paved so lots of dust and noise from that as well. I wouldn't recommend anyone stay here.

Housekeeping

Clean and comfortable

The front desk staff worked slowly, which led to long wait times. The hotel advertises 24-hour in-room dining, but this is not accurate—service is often unavailable when the restaurant is busy. I would recommend avoiding this property during peak season, as you may frequently be told “no.”

The front staff was nice and very welcoming. The cleaning staff and groundskeepers were interesting. We stayed in Folsom side level 2 and it smelled foul as soon as you walked out of the elevator into our room. The carpets were dirty and seems like no one vacuums. Mind you were were on the side of where they are remolding and a lot of noise and blocked off streets. Very inconvenience and also very very noisy. We didn't want to complain but I didn't sleep due to noise from construction and people staying in hotel late at night.

Nice room, great beds. Very difficult to find the building our room was in, very bad way finding signage. All the buildings look similar and name on building was difficult to find or obscured.

Very difficult to find the building our room was in, very bad way finding signage. All the buildings look similar and name on building was difficult to find or obscured.

The front staff was nice and very welcoming. The cleaning staff and groundskeepers were interesting. We stayed in Folsom side level 2 and it smelled foul as soon as you walked out of the elevator into our room. The carpets were dirty and seems like no one vacuums. Mind you were were on the side of where they are remolding and a lot of noise and blocked off streets. Very inconvenience and also very very noisy. We didn't want to complain but I didn't sleep due to noise from construction and people staying in hotel late at night.

the room was nice, big and clean. The pillows were all too soft.

the room was nice, big and clean. The pillows were all too soft.

Great service

Gym is ok, had dumbbells, some cardio, and two benches. The yoga mats need to be replaced. Lots of walking for this property. Uneven pavement in the parking lot area.

Out first room smelled terrible. We were given another room but it was in the front and the parking lot was under construction. We got to hear trucks, jackhammers, loaders replacing the parking lot at 8 am in a Saturday. Went to breakfast at the property and it took a very long time just to eggs and oatmeal. Maybe because we booked with Expedia we got poor room choices

Good

Very good

It’s just big and a little confusing if you try to get into one of the six towers from the outside. Room was ok. Lobby was beautiful. Comfy bed. Had a great trip.

Nice place 👌

Its home style snd very ssfe Make it your first choice

Great location for us, clean & beautiful property, extremely kind & helpful staff, and good value for price. We also appreciated the in lobby restaurant & coffee bar! And who doesn’t love a huge warm chocolate chip walnut cookie!?! We understood the property was having some repairs done, so parking lot nearest our room building was a little bit more difficult to access than would otherwise have been, but was still a wonderful stay.

Great location for us, clean & beautiful property, extremely kind & helpful staff, and good value for price. We also appreciated the in lobby restaurant & coffee bar! And who doesn’t love a huge warm chocolate chip walnut cookie!?! We understood the property was having some repairs done, so parking lot nearest our room building was a little bit more difficult to access than would otherwise have been, but was still a wonderful stay.

Exceptional

Great stuff! Highly recommend!

very clean

Everything was just deception just a great stay.

Exceptional

I informed the front desk and the only thing they said was "thank you for the info" Absolutely no "im sorry" or any attempt to make things better! All the front desk told me is that they couldn't do anything for me because I reserved the room via Expedia. Horrible and disgusting experience.

Front Desk Staff, Polite, Cheerful, Inviting. Lounge Bartender, Great service with a smile!

Exceptional

I liked the coffee shop

Breakfast was great

Beautiful and a great place to drink coffee and hang out ! We did not have any wash cloths in our bathroom! Also there was nut a cup on the sink !

Beautiful and a great place to drink coffee and hang out ! We did not have any wash cloths in our bathroom! Also there was nut a cup on the sink !

The room was very clean and comfortable.

Exceptional

I WAS VERY DISAPPOINTED; THE FLOOR WAS NEVER SWEPT. THE CARPET WAS NEVER VACUMED. MY BEDDING WAS NEVER CHANGED. I HAVE STAYED AT MANY HOTELS AND THIS WAS THE WORST. I FOUND CONTACTS LENSENCE IN THE COFFEE MAKER AND TRIED TO CLEAN IT OUT AND I COULDNT WORK A MIRACLE.

Great night. We stay here every time we come to Cal Expo.

The night staff was very professional and accommodating. The restaurant located on the property was not available one of the days I stayed at the hotel and it had limited hours of operation.

Short stay only overnigbt all good

The hotel staff were very friendly and accommodating. The rooms were very clean and spacious.

The staff was very friendly and attentive… I was really impressed the front desk clerk remembered my name at check out …. Room very clean … the air conditioner wasnt getting as cold however all and all Great place Air conditioner wasnt getting cold

room wasn't clean.

Pool not was clean . Room AC did not work . When I brought it up to staff I was told they knew this and the next day that building was going to be shut down anyway . Would not go back . We rented two rooms and even the kids thought it was not great.

Good hotel, quick check in, quiet and clean room. There is an additional fee for parking us$ 12 (Mar/26).

Clean, nice rooms The wait to check in was about an hour. They had too many people checking in at the same time and not enough staff to support their customers. I did the digital card thing in advance and thought it would expedite the check-in, but it did not help.

The on site restaurant “Twigs” was not very good at all. All of the food was very salty with very little flavor besides the salt. One of our group actually got sick from the wings he ate there. I will not ever eat there again.

The MOST hospitable staff I have EVER encountered in my travels! Customer service is their priority for sure!!

Our overnight stay was great. Close to cal expo where we attended a show. Everything was wonderful until I got into my bed... We got back pretty late Saturday night to the room. I showered and went to bed. When I got inside my bed, I yelled and my family was saying what is it?? I pulled back the covers to find not 1 but 3 unmatched socks inside my bed!!!!

Very clean, good size rooms, pleasant staff, nice pool, decent location

My air conditioner in the room was so dirty, it was blowing out dust which caused my allergies to activate. The walkways were SO hot, no air conditioning. The gym air conditioning was broken. There was a long line at check in with only 1 person working, so I stood in line forever. I will probably not stay at this property again in the future or recommend.

Starbucks coffee and housekeeping staff. First contact w/Front desk staff (Ayina) was inhospitable, aloof and condescending. Representative failed to offer solution when we requested for our party to be close. The restaurant gave wrong soup order. I ask for chicken noodle and please no red sauce soup. I was given a tomato based soup. There was a shortage of tissue and Kleenex in the room. Upon check out we were charged an extra thirty dollars for taxes. It was explained that rates changed and we would be reimbursed.

Friendly staff Dirty rooms. Very confusing layout. Not clear instructions given where room was.

Great

This facility is Clean and the staff was welcoming. I was there for a conference. The catering staff was amazing. Especially Jay and Connie!!

I really loved their complementary walnuts and chocolate chip cookies 💕💕

I've attended many work meetings in their conference rooms over the years but this was the first time I ever stayed there. Room was comfortable and well-stocked. Staff are very friendly and helpful. The workout room was decent but I'm glad I was staying on that side of the hotel. I accidentally left some shirts hanging in the closet and they called to let me know later that day, then held onto them for almost a month until I could get a friend to grab them. Coffee shop in the lobby is decent. There are adequate dining options across the road at the mall, and many options a short drive away. Easy access to the freeways. The place is a maze and their signs for getting around are confusing. Parking is pricey and the ingress/egress routes are not well thought out. But once I got through the gate I appreciated that I could park pretty close to the exit nearest my room. You're going to get your exercise just staying here because it's a long walk no matter where you're going - the lobby, the exercise room, even the elevators could be pretty far from your room.

The room was clean and staff was nice. The pool and hot tub were out of order and so was the bar

The staff initially couldn't locate my reservation, but was able to find it 10 minutes later. The jacuzzi was out of order. There were three Mallard ducks swimming in the pool.

The staff initially couldn't locate my reservation, but was able to find it 10 minutes later. The jacuzzi was out of order. There were three Mallard ducks swimming in the pool.

Clean rooms

Clean rooms

Todo limpio y servicio excelente

Todo limpio y servicio excelente

Housekeeping was spotty and unresponsive

Housekeeping was spotty and unresponsive

Staff was wonderful!

Staff was wonderful!

The best part of the stay was they corrected errors made on the Expedia site. I requested a room with a tub and Expedia reserved an accessible room with an open shower to roll a wheelchair into. The hotel corrected it (during a very busy time with numerous activities according at the hotel).

The best part of the stay was they corrected errors made on the Expedia site. I requested a room with a tub and Expedia reserved an accessible room with an open shower to roll a wheelchair into. The hotel corrected it (during a very busy time with numerous activities according at the hotel).

Clean room

Clean room

Clean room. Nice staff. Good food.

Clean room. Nice staff. Good food.

Front desk staff were welcoming and helpful. The property is older but the rooms were clean.

Front desk staff were welcoming and helpful. The property is older but the rooms were clean.

Very nice stay. Everything was spotless and bedding was super comfortable.

Very nice stay. Everything was spotless and bedding was super comfortable.

Clean, plenty of towels, beds were spotless and no bedbugs, hotel staff was great and took care of me very quick, and professional, self parking was simple, will stay again!

Clean, plenty of towels, beds were spotless and no bedbugs, hotel staff was great and took care of me very quick, and professional, self parking was simple, will stay again!

Everything was good. The staff are nice and friendly. The room was nice and clean. We will definitely stay there again

Everything was good. The staff are nice and friendly. The room was nice and clean. We will definitely stay there again

Very clean spacious room. Incredible staff will definitely stay here again.

Very clean spacious room. Incredible staff will definitely stay here again.

Back door to property was UNLOCKED! Had a key pad to use so you could swipe your room key to enter but it did not work! Anyone could and did enter the property and have access to the elevators. We were going down to dinner and opened our door only to find a disheveled woman standing there. She said she had the wrong room but we waited and watch her walk down the hall where she stopped at another door and sat on the floor. A housekeeper was nearby so we told her and she went to confront the woman. The bars in the parking lot also didn’t work as they were raised the entire time we were guests so any cars could access the parking lot. Front desk people were nice and rooms were clean and comfy but I just didn’t feel safe on the property. I will not return nor can I recommend this property.

Back door to property was UNLOCKED! Had a key pad to use so you could swipe your room key to enter but it did not work! Anyone could and did enter the property and have access to the elevators. We were going down to dinner and opened our door only to find a disheveled woman standing there. She said she had the wrong room but we waited and watch her walk down the hall where she stopped at another door and sat on the floor. A housekeeper was nearby so we told her and she went to confront the woman. The bars in the parking lot also didn’t work as they were raised the entire time we were guests so any cars could access the parking lot. Front desk people were nice and rooms were clean and comfy but I just didn’t feel safe on the property. I will not return nor can I recommend this property.

Staff was EXCELLENT!!

Staff was EXCELLENT!!

Beds are old and worn, time to replace them. Shower makes a mess when in use.

Beds are old and worn, time to replace them. Shower makes a mess when in use.

Didn't have breakfast

Didn't have breakfast

No free breakfast, our room was stuffy with the A.C. on and the tub clogged the sink wasn’t properly wiped clean the door knob too and it had a stench walking in

No free breakfast, our room was stuffy with the A.C. on and the tub clogged the sink wasn’t properly wiped clean the door knob too and it had a stench walking in

Great

Great

The room was very nice. For the price for a quick stay

The room was very nice. For the price for a quick stay

Although the building seemed new, we didn't have hot water and we had to be somewhere at 630am and had to swtch hotel rooms. The walls were thin, and although the one other room that was rented in our building was right next to us and they were LOUD. And parking was $12 a night - that's a joke its not as if there was security surveilling the lot The towels were hard, the bed was uncomfortable. It was close to our venue and there were many stores close by so that was a plus.

Although the building seemed new, we didn't have hot water and we had to be somewhere at 630am and had to swtch hotel rooms. The walls were thin, and although the one other room that was rented in our building was right next to us and they were LOUD. And parking was $12 a night - that's a joke its not as if there was security surveilling the lot The towels were hard, the bed was uncomfortable. It was close to our venue and there were many stores close by so that was a plus.

Cleaned rooms and the property is quiet.

Cleaned rooms and the property is quiet.

I would’ve gave you guys a five however I work for law-enforcement and due to recent events I’m very unhappy with your hotel.

I would’ve gave you guys a five however I work for law-enforcement and due to recent events I’m very unhappy with your hotel.

The breakfast at Twigs was amazing! The front desk staff were very friendly. Our 1st day I asked for the bathroom to be cleaned when we returned later that evening no one had cleaned the bathroom then I had to ask for towels every morning. We also had to contact the supervisor to claim breakfast vouchers on our last day. At checkout I was told no charges were made on my credit card then was charged for parking which I thought was included in our package stay. Too many issues will not be staying there again. Thank you.

The breakfast at Twigs was amazing! The front desk staff were very friendly. Our 1st day I asked for the bathroom to be cleaned when we returned later that evening no one had cleaned the bathroom then I had to ask for towels every morning. We also had to contact the supervisor to claim breakfast vouchers on our last day. At checkout I was told no charges were made on my credit card then was charged for parking which I thought was included in our package stay. Too many issues will not be staying there again. Thank you.

Cleanliness and staff

Cleanliness and staff

Great and comfortable

Great and comfortable

Room was super hot maintenance came twice …. And no microwave

Room was super hot maintenance came twice …. And no microwave

Clean room and quiet

Clean room and quiet

Did not eat breakfast

Did not eat breakfast

Room was clean, good costumer service and we felt safe at the New Years Venue. Great experience.

Room was clean, good costumer service and we felt safe at the New Years Venue. Great experience.

Great service, great room.

Great service, great room.

Perfect

Perfect

Over all clean but Heater system did not work.

Over all clean but Heater system did not work.

The front desk staff was exceptional. They knew the facilities and were very helpful.

The front desk staff was exceptional. They knew the facilities and were very helpful.

Customer service was a lil off. Stayed in checkin line for a hour, was charged a high deposit fee before checkin which also added miscommunication at check in.

Customer service was a lil off. Stayed in checkin line for a hour, was charged a high deposit fee before checkin which also added miscommunication at check in.

Coffee machine it was dirty and it was a condom behind the tv stand and the shower is was dirty too

Coffee machine it was dirty and it was a condom behind the tv stand and the shower is was dirty too

Expensive

Expensive

Front desk staff were extremely helpful and very courteous. Room was very clean!

Front desk staff were extremely helpful and very courteous. Room was very clean!

I did not have breakfast at the hotel.

I did not have breakfast at the hotel.

My only real complaint is that they gave me a room on the first floor near the ballroom and the front desk and it wasn’t safe as a single woman to be so close to the street and it was very noisy from all the holiday parties.

My only real complaint is that they gave me a room on the first floor near the ballroom and the front desk and it wasn’t safe as a single woman to be so close to the street and it was very noisy from all the holiday parties.

Very nicely remodelled. Rooms are nice, clean and comfy. Only reason i rated location a 3 is because its a cinvenient place to stay when im visiting a work office in that area but its not a pretty or scenic location. But its convenient.

Very nicely remodelled. Rooms are nice, clean and comfy. Only reason i rated location a 3 is because its a cinvenient place to stay when im visiting a work office in that area but its not a pretty or scenic location. But its convenient.

Everything was great. Highly recommend.

Everything was great. Highly recommend.

I loved staying here for my post surgery. They offered nice long hallways for me to walk around. The ambience was very quiet. Everyone was respectful. Upon checking in they also offered my husband and me their signature cookies. They were soo good! Nice and warm. Everything was perfect, would stay again

I loved staying here for my post surgery. They offered nice long hallways for me to walk around. The ambience was very quiet. Everyone was respectful. Upon checking in they also offered my husband and me their signature cookies. They were soo good! Nice and warm. Everything was perfect, would stay again

My room was very clean but what stood out was the bed that mattress was to die for. I slept like a baby I will be back.

My room was very clean but what stood out was the bed that mattress was to die for. I slept like a baby I will be back.

Indian man in front wasn’t friendly glad when someone else in front took over and helped me

Indian man in front wasn’t friendly glad when someone else in front took over and helped me

Hope each building can have an area have microwave, water boiler and bread baker, right now only main lobby have it, going to the main lobby is too far

Hope each building can have an area have microwave, water boiler and bread baker, right now only main lobby have it, going to the main lobby is too far

Nice hotel. Good large rooms. During rush hour- please have more people manage the check in counters

Nice hotel. Good large rooms. During rush hour- please have more people manage the check in counters

Room was ok. Room thermostat appeared to only offer fan. Thankful our stay was not during the hot summer. On multiple instances the elevator and hall had strong smell of weed. Parking system was ridiculous, especially having to pay $12/day. It literally was a wait since it seem every hotel guest had an issue with the system. Save yourself the headaches and go to another hotel in the area.

Room was ok. Room thermostat appeared to only offer fan. Thankful our stay was not during the hot summer. On multiple instances the elevator and hall had strong smell of weed. Parking system was ridiculous, especially having to pay $12/day. It literally was a wait since it seem every hotel guest had an issue with the system. Save yourself the headaches and go to another hotel in the area.

Ok

Ok

Room spotless. Staff were great!

Room spotless. Staff were great!

Very nice and clean.

Very nice and clean.

While I understand financial policies are there for a reason, I didn't appreciate the lack of concern for our situation nor the lack of effort to identify alternative stay options. We ended up at a less-safe, local motel that didn't insist on using a cc for indidentals. Hilton, get rid of people like the one that I interfaced with. They are not helping your brand. You can do better.

While I understand financial policies are there for a reason, I didn't appreciate the lack of concern for our situation nor the lack of effort to identify alternative stay options. We ended up at a less-safe, local motel that didn't insist on using a cc for indidentals. Hilton, get rid of people like the one that I interfaced with. They are not helping your brand. You can do better.

Check in and parking was an absolute disaster. I have no idea why they're trying to charge for parking in this location.

Check in and parking was an absolute disaster. I have no idea why they're trying to charge for parking in this location.

Smooth and fast check-in. Staff were friendly and helpful. Great first impression!

Smooth and fast check-in. Staff were friendly and helpful. Great first impression!

We didn’t have breakfast or coffee, but it looked like a nice place to eat and have drinks.

By far the best hotel we have stayed at when driving up to Sacramento. We will definitely be returning to this one only.

Friendly staff, gated , clean room , overall it’s nice

However, the noise level made it hard to enjoy my stay. Starting at 6 a.m., staff were in the hallway talking loudly, laughing, and banging equipment, which made it impossible to sleep. My heater also wasn’t working at first. Maintenance fixed it, but afterward it made loud, strange noises throughout the night. I was stuck choosing between being warm or trying to sleep through the heater noise and the hallway noise. Because of this combination, I’m torn between 3 or 4 stars. The staff and cleanliness were great, but the noise and heater issues really affected my rest.

It is nice place.

Room was clean, bed and pillows were to our liking. Only issue was no toilet paper

Service was great!!!!

clean motel. It is not a hotel.

it was good

Clean room. Spacious. Very comfortable. The staff was courteous and helpful.

Check in was easy, the room was clean and spacious. The parking lot was a little noisy when I first arrived but quieted down before bedtime.

Early check in was very helpful

Rude staff, overpriced, and terrible food

Clean, courteous staff, great amenities, and safe area!

Friendly staff

Bugs in room and yellow water coming out of sink.

clean rooms friendly and helpful staff

The room was clean and front desk was nice. The room selection was an issue since they changed my room that I checked into. I tried using their text option as well as the app to communicate to the hotel with no reply. Upon calling, they couldn’t do anything to accommodate my request since they were fully booked. The floors and walls seemed thin. You could hear footsteps at night above and a child crying nonstop next door which made it hard to sleep.

Good stay

Fantastic, I will always be a loyal Hilton customer

Only had a fan, no heat or air so our room was hot and stuffy the whole time

The rooms were nice and clean, very spacious. The lobby had alot to offer if you didnt want to go off site. The pool is heated.

Room was clean. Check-in was quick and easy. Halls can be a little loud, but that’s a people problem not a hotel problem. All-in-all a great stay.

!

Place anre clean and friendly customer service.

Room wasn’t ready until 6 pm & then my key didn’t work . Redid my key then after dinner didn’t work again !

We did not have breakfast.

Clean room and excellent staff. They were very accommodating of my needs.

The hotel has everything you could need. Restaurant, bar, pool, hot tub. We appreciated the efficiency of everything and everyone.

Yea

The staff was amazing!

/shower drained

Would recommend to all.

Loved how comfortable and secure the hotel was. Room service/ restaurant was delicious (club sandwich!). The cafe was yummy as well in the morning before we left. Nice little gym to use and big plus that it is dog friendly :)

Friendly staff. Clean comfortable rooms.

The overall experience was poor. Check in is at 4 and I arrived to the property at 3:45. They informed me I could not check in yet - have never experienced this before but I understood. At 4, there was a line of about 20 folks. The entire process took about an hour. The room was alright. I paid for parking and the parking lot remained open ALL NIGHT as the parking barrier was broken. What is the point of paying for parking if my vehicle won’t actually be protected? No late check out available, despite front desk reassuring we could receive a late check out due to the check in inconvenience, when prompted by guests. Staff weren’t friendly or accommodating.

Nice rooms nice staff

Super big location and super clean

Clean room

Clean room

Very impressive location and a lot of fun. Staff was great. Food was good.

They didn't give me breakfast. I have small children. Yes. Breakfast.

My son forgot the room number and couldn’t find his way. He asked a groundskeeper and the guy laughed and accused him of being drunk. It was in the morning. Very unprofessional.

Very comfortable beds, very clean and felt newly renovated. Friendly, helpful staff. Would stay again and recommend to others!

Easy walk to Cal Expo. Rooms were nice & clean and everything was functional. Ive had great experience highly recommend this place.

The elevator stayed out of order the whole trip and i was on the 3rd floor. My sister have health challenges and almost fell trying to bring her luggage downstairs. That really pissed me off. And the toilet flushed when it wanted to. Smh

I was given the wrong key to the wrong room. There was a party on the facility and we could hear the music thumping until about midnight, in the morning the elevator was not working. I had to take my luggage down the stairs. It seemed newly renovated but now there is a parking fee where as before remodeling there was none. I didn't not even take a shower in the room in the AM because i wanted to leave asap.

The room was very clean. However it was very noise as the couple next to us was fighting all night and as soon as they stopped the fire alarm started chirping. So we only got a room to get sleep before continuing onto an 11 hour drive. But we got no sleep.

Room was clean staff was accommodating to my needs over all great stay.

None

I paid 440.00 for 2 double bed deluxe room. The room AC did NOT WORK!! They were sold out so me, my boyfriend and my 35 year old Down Syndrome daughter had to all sleep together in ONE BED because that’s the only room they had! They would NOT Refund me half or ANYTHING for all we went through!! The WORST HOTEL IVE EVER BEEN TO!! Beware!!!

Nice room, across from mall, easy access to freeway, renovated, lots of parking

Check in was very fast and I'm grateful we were able to check-in early. Reveption was very friendly and explained everything very well.

this is a huge conference hotel that is inconvenient to get around in. The check-in clerk did not give me clear instructions on how to get to my room and since I am new at this place, it took me 20 minutes to find my damn room. there are no signs on any of the walls in any of the wings. you just have to figure it out. The layout is stupid, having to wander around the restaurant in order to get to the hotel rooms? That's stupid. The outdoor entrance at the various buildings is bizarre. why are the doors up on metal stairways? I just don't like this place. it annoys me. I will only come back here if the price is significantly lower than nearby hotels.

Hotel staff really friendly.

Staff very helpful

Clean rooms, friendly staff. Beautiful hotel

2 visits w/in 2 months and both stays were great! Rooms were clean and the service was great! Starbucks and restaurant inside which was convenient. Hotel is across the street from Arden Fair Mall so lots of outside restaurant choices and stores in close proximity. We attended an event at Cal Expo and it was a very short drive.

Very nice place I was pleasantly surprised it was my first day at a Doubletree. I will definitely be back.

The carper was wet everywhere and dog hair everywhere. The bathtub didn't drain the Restaurant service was extremely bad . I would not stay or recommend anyone to stay at this property

Love the rooms and the environment of this hotel. All of the staff are friendly and very helpful. Upon check in they gave us warm chocolate chip cookies, which my kids loved. Lots of parking and easy access to restaurants and things to do. About 12 miles from the airport.

Good place

It would be great if you informed people at checkin if no rooms are available away from ice machines or elevators OR told them that is where the room is located. I was not informed until I received a text inquiring into my stay.

I did not like the fact that I ordered a deluxe room and they did not have one ready for me and could not give a estimated time when it would be ready so I had to take a regular room with 2 queen . Got in the room and had to turn on tv and fridge Ac was not flowing Maintenance had to come fix

Excellent!

Rooms are very spacious (big) & clean. This is a convention hotel, large open areas. Rear balcony. Bed was luxurious! I slept well although I prefer firmer mattresses generally.

They were so nice and helpful

Location was wonderful. Bar service was outstanding. The rooms were great size and had a overall wonderful stay.

Irur

Extremely nice front desk area, didn’t try the bar or coffee but from what I saw it looked super fancy! Love the wood accents, the rooms are always clean and we will definitely continue to stay there when we go out there

Great stay, very friendly and customer oriented staff. Keep up the awesome work.

My hotel stay was exceptional. The staff, especially COOKIE at the front desk, was incredibly friendly and helpful - she is truly a gem! The hotel was clean and the beds were comfortable. The location of the hotel was convenient as it was within walking distance to shopping malls and restaurants. The only negative thing I can think of is they charge for parking. I highly recommend this hotel and would come back if in town.

Fine place to stay for my work conference. Staff was helpful and friendly, specifically at the coffee shop, restaurant, front desk, bartender, and cleaners…

Was cool

We had such a great time! 10/10 definitely recommend. In a nice quiet area but still close to so many restaurants, shopping centers and attractions in walking distance. Staff was welcoming and very helpful with any questions or needs we had. Would definitely stay again

This property was amazing! The staff was super friendly , welcoming and helpful. We even got greeted with free warm cookies. The whole place was super clean and the ambience was just right. Very safe and close to many restaurants and shopping centers. I had a great time and will definitely come again. Don’t forget to stop by the bar in the hotel they have amazing food, drinks and the bartender was so sweet!

The bed was extremely hard and illows were fluffy but went flat as soon as your head hit them. Couldn't open the slider and no microwave

.

Price is very reasonable, location is within miles to downtown and other important points of interest

Like everything, great experience, especially when coming here from a long distance. Like the parking, you use took key to acces . Very safe .

They never refunded my deposit

Good location

Nice

A lot cleaner than expected. Came in with mid expectations but once I seen the room I was very impressed.

Great service & beautiful property

Great place to stay.

We had to wait almost an hour past check in time to get keys to our rooms. They were NOT adjacent to each other as we had requested. Management did not help with the delay and left it all up to the front desk staff to handle with housekeeping. Front desk staff was good. The Deluxe rooms were just standard, nothing special. One of the rooms had a large section of wet carpet that was reported but not resolved and a large bug outside the bathroom. Pool towels were not provided. Walking through the lobby on the floor wet from dripping wet bathing suits was dangerously slippy. Parking gate only works half the time. Also found 5 housekeeping staff in the hall where our rooms were at doing nothing while we waited

Proximity to the Expo area, combined with some hotel activities (wedding perhaps?), there was constant noise. Not terrible in the room, but in the hallways, parking, etc it was constant.

Older hotel but was kept up nice. The bed was really comfortable. There are Tesla chargers on site.

Great service!! Room is nice and clesn

MEDIOCRE!!!

Great location and newly renovated. Would defiantly stay again.

Check-in took about 45 minutes, which was frustrating after a long day of travel. When we finally got to our first room, we discovered the air conditioning wasn’t working. Around midnight, we were moved to another room—only to find out that the AC in that room was also not working. It wasn’t until 3 a.m. that we were finally moved to a third room where the air conditioning actually functioned properly. By then, we were beyond exhausted, and our entire night had been disrupted. To be fair, the hotel itself was clean and well-kept, but the multiple room changes and lack of working AC in two rooms made this a very stressful and uncomfortable experience. I’ve come to trust Hilton properties to deliver consistent quality, but this time, they truly let me down. I hope management takes this feedback seriously to ensure a better experience for future guests—especially for loyal members who expect more.

Good service

all was good except the safe. we wanted to put something in it while we were out. I set it up the way it said then tested it all good, got back and the safe would not open, called the desk they said the would send somebody up. two hours later no one came called again this time she said she would check what's going on would I hold, ok. 20 minutes later I hung up went to sleep.Called in the morning a guy was their in 10 minutes

I love everything about this place.

Friendly staff and clean rooms.

The front desk staff is super friendly. We loved the newly renovated buildings.

Shower was dirty when we first got there They forgot to make the beds.

Amazing staff

Nice

could not check out via the TV, at least I couldn't figure out how. I chose this hotel because they had a shuttle to the Fair last time we were here, sadly, they no longer offer this service.

We had a very enjoyable weekend. Thank you.

I had a pleasant experience at the hotel, where the staff was courteous and the rooms were well-maintained. Its location is convenient, being within walking distance of a shopping mall. However, I did find the noise levels higher than expected during my stay. There were fireworks being set off in the parking lot, and a number of motorcycles were circulating in the area for an extended period. It was difficult to sleep.

The renovations are really nice. My room was comfortable and clean and well-appointed. The staff was friendly and helpful.

The hotel was mice , clean, staff friendly and I’m a Hilton honors customer some got extra perks but the A/C was broken my first night so it was extremely hot and sweaty and uncomfortable. It eventually got fixed but I can’t get that first night back which was the night that was most important to me.

BALLROOM PARTY EVENT UNTIL 4:00 AM !!!! SUNDAY HOTEL STAFF DID NOT DO ANYTHING ABOUT IT.

would have been nice to have some complimentary water bottles in the room.

its tuff

This motel was in the right place, easy to get to, easy to get in and out of, very clean with a very friendly crew. It was easy to relax, refresh and then get up and go.

We had a problem with ac not cooling

I did recommend my friends this hotel We had a very great time

Property is amazing, staff is friendly. Nice, clean, and safe.

Elevators not working in Arden wing. Had to walk up three flight of stairs to get to room

Stay was good, my only wish was having a microwave in our room, but I understand why there was not. Staff was friendly and helpful

Create receptionist at the front desk

Clean and well managed. Great experience

This hotel has undergone a renovation, I am told. Everything was spotless and brand new. Staff was pleasant. Bed was the most comfortable I've ever slept in!

Very happy with my stay

Kids woke me up around 2:30am running the halls and knocking on multiple doors

Hotel was really nice & quiet

Very helpful staff

Cleanliness.

Room was very clean from desk staff was very nice.

Our room was lovely and clean!! Although I was given a welcoming gift, staff was very welcoming!

Property very nice. The room had no local channels working. I called for repair 30 minutes later a very polite maintenance worker came and opened Tubi app that had some local channels. You have to pay for parking, which I thought strange since we werent down town and there was plenty of parking.

We had a great stay. The cafe had excellent coffee. The hotel was great.

We stayed here

The room AC didn’t work and it was over 90 degrees. Had someone one look at it but it didn’t help. Pretty mmuch ruined my stay. Never going back.

Would stay again

Clean ,updated and staff was great

Good location

It was nice

great hotel

Found roach in my room

The convergence of all those hotels into a unique main lobby. Very cool!

Good property.

The AC didn’t work at all. It was almost 80 degrees in my hotel. The bed was dirty, the bathroom was dirty. They wouldn’t let me check in on time. Overall it was a horrible experience. The customer service was horrendous. I will never ever book here again. I do not recommend at all.

Hot rooms. Doors that didn't open and forced you to have to walk a lot further. Was clean and decent.

We were very disappointed in the customer service. Manager checked us in and didn’t write room number on the key slip and we had to go to every room on both floors to see if the keys worked, while carrying all our luggage on a hot day . We tried to call front the phone number to the hotel to get to front desk and no one answered. We called 3 times, since the front desk was pretty far, my husband had to get in the car to drive to the front desk . Finally I had to go to a friends room to use her room phone to get to front desk. Worker apologize and said it was busy but when we checked in, there was no one in line. When my husband got to the front desk, she pretended that she didn’t when we checked in, it had only been 10 minutes. Parking gate was broken and we were late to a volleyball tournament. Had to drive to the other end to get out. I will never stay there again.

The AC was not cooling in my room and it was warm and stuffy. Engineering tried to fix but unsuccessfully. After 3 hours of waiting, we got offered a new room. The AC in the new room was working a bit better but it was still uncomfortable.

Great rooms and cleanliness. Only downside to my trip was the accommodation of rooms. I booked two rooms and was told I was able to get joint rooms, or atleast next to each other. However, at check in, they said the only rooms available was one on the first floor, and the other on the third floor. Eventually, another one of the receptionists was able to work something out and accommodate the rooms for our group. She was very understanding and was able to honor our accommodation as it had been guaranteed previously.

Very clean the only thing i wish the water pressure was better in the shower

Very comfortable stay

Facility doors and even my room door didn’t close on their own like they should. I had to make sure the doors were closed behind me or they wouldn’t have closed all the way.

Clean and Spacious

We booked a room for 2 adults and 3 children that advertised that it could sleep 5 people. We put in the ages of our children, 16, 13, and 11. When we arrived, the hotel said we only had two queens. This wasn’t surprising to me because we often have rooms with two queens that also have a sofa seating area or pull out couch. This room did not have adequate sleeping for 5 people. When talking with the hotel about it, they let me know that this is a hotels.com problem because of how they advertise. They advised me to stop booking through hotels.com and book directly with the hotel. How can hotels.com prevent this from happening again?

Good experience except s

Overall, a good stay. The hotel just underwent a renovation so did have to pull the fridge out because it's wasn't plugged in, nor was the TV.