Best Western Capital City Inn

The staff were friendly and the room clean. The breakfast was plenty and the coffee perfect. The location was good and easy freeway access. Plenty of parking. Enjoyed our stay. Best Western was affordable and very safe.

Very accommodating!

N/A no, comment room 103 needs AC/Heat system repair, it auto turned ON, i couldn't control the temperature to stop or change from AC to HEAT, the controller board was difficult or does not respond

The breakfast is not good. The breakfast selection is very limited and cannot need Meeds of customers .

Pleasant

Exceptional

The breakfast was not as advertised. The coffee machine in the breakfast area was the same one they use in your room and it takes forever for someone to make a cup of coffee. This place is definitely not worth the price you pay for the rooms.

The pool was dirty, the jacuzzi is broken and the bathroom to the pool area had roaches. The breakfast was not as advertised. The coffee machine in the breakfast area was the same one they use in your room and it takes forever for someone to make a cup of coffee. This place is definitely not worth the price you pay for the rooms.

Exceptional

This is a good place just to take a good nights rest and continue with your driving

It was exactly as advertised! We had a very nice, comfortable stay. I would recommend this hotel.

Breakfast was good. Nothing special but good.

Breakfast was good. Nothing special but good.

The man at the front desk was really nice. The area around hotel was ok. Not the best part of Sacramento. We just needed to sleep.

Exceptional

Superb

The breakfast was

The breakfast was

Didn't eat and location was not so good I could have gotten my deposit back

Didn't eat and location was not so good I could have gotten my deposit back

The outside building was nice Inside building bad odor I had hard time to breathe. The breakfast was not up to minimum standard almost none. The employees not friendly

The outside building was nice Inside building bad odor I had hard time to breathe. The breakfast was not up to minimum standard almost none. The employees not friendly

Very good

Their staff was very friendly and the breakfast was pretty good. Our room smelled of old cigarettes and mildew, the mattress smelled as well. The pool was dirty & the hot tub was out of commission but was poorly covered and had debris and trash with standing water in it.

Their staff was very friendly and the breakfast was pretty good. Our room smelled of old cigarettes and mildew, the mattress smelled as well. The pool was dirty & the hot tub was out of commission but was poorly covered and had debris and trash with standing water in it.

Stinky room! Smelled like smoke and wet carpets.

Stinky room! Smelled like smoke and wet carpets.

Good parking Rooms were dirty there was a pile of trash behind the front door, fridge didn’t work, tv didn’t work, found a molded cup cap

Good parking Rooms were dirty there was a pile of trash behind the front door, fridge didn’t work, tv didn’t work, found a molded cup cap

Very good

Bedbugs and room smelled like mold

The carpet in the room did not appear clean, and there was an unpleasant odor. The carpets looked worn, and there were visible dark spots and cracks on the walls and in the bathroom. Given the nightly rate of over $150, I expected a significantly higher standard of accommodation. Overall, I don't think I will be returning.

Cleaness

Staff was really nice, the place was very clean. Cleaness

It is convenient for where we are working, the beds are comfortable, good water pressure and hot water, large TV with good selection of channels, somewhat quiet, they have breakfast, the front desk was helpful and our vehicle didn't get broken into. Getting a bit run down, carpets need to be replaced, kind of in a bad part of town, breakfast has minimal choices and leaves a lot to be desired, and people sleeping in their vehicles in the parking lot.

It is convenient for where we are working, the beds are comfortable, good water pressure and hot water, large TV with good selection of channels, somewhat quiet, they have breakfast, the front desk was helpful and our vehicle didn't get broken into. Getting a bit run down, carpets need to be replaced, kind of in a bad part of town, breakfast has minimal choices and leaves a lot to be desired, and people sleeping in their vehicles in the parking lot.

Overall I felt safe at this location. The bed was very hard. The rates were affordable so don’t expect over the top accommodations.

Clean room

Clean, quiet, and close to shopping and freeway Nothing

Clean, quiet, and close to shopping and freeway Nothing

While I enjoyed the comfort of my bed, the size of the room, and the view… the second we walked in through the front door to the lobby, it smelled like animal pee, and the second we walked into our room, we were hit with the overwhelming smell of weed. I got past the weed smell but I found many more issues. The light switch next to the sink mirror turns the mirror area’s lights on, however there is another light switch in the closet that also turns on the light above the sink. If you flick on the closet switch without the mirror switch, the light will come on, but it will flicker as if it doesn’t have enough power to stay on. If you turn both switches on, it either dims and flickers or is off completely. The toilet does not flush, do not bother, water comes into the bowl, swirls around, and drains out, leaving anything with a more solid consistency than pee still there more often than not. No hand soap! They gave us a bar of face wash next to the bathroom sink, and no soap dish of any kind, so prepare to have soapy water on the counter and a bar of not even hand soap that was just sitting in its own slime. The shower was fine, poor water pressure. The carpet was pretty stained. The slip in the elevator shows that the safety inspection is overdue; it's printed to say it expired on the 5th of March, and it is the 13th as I am writing this. The lock on the bathroom door does not lock; it's completely for show and just spins around when you try to use it.

Clean, convenient and great service!

I Didn’t use either of these

Clean and smelled good. I only stayed 1 night for work and did not encounter anything negative.

Clean and smelled good. I only stayed 1 night for work and did not encounter anything negative.

We have found Best Westerns to be consistently better than average properties and a good value 👍

Great location, the staff is friendly and helpful.

Exceptional

Staff included. Very happy we chose BW

Staff included. Very happy we chose BW

Comfortable and clean with a nice breakfast.

There is still food inside the fridge...the carpet it's not clean..there are still hairs in bathroom

We enjoyed our stay!

We enjoyed our stay!

Great customer service and friendly

Great customer service and friendly

House keeping

The staff at the hotel was excellent. The breakfast was great. I love staying there. I complaint is with booking.com, I go to Sacramento every 2 weeks. This last trip was the 3rd time that they have booked me into a handy cap wheelchair excess able room. I'm deaf not crippled. I had to wait 2 hours for the staff at the hotel to try and get a hold of someone at booking.com to straighten it out. Plus booking.com booked me twice.. the hotel had me booked for 2 rooms??? Booking.com booked me twice. This was the second time they did this.

Room was not very clean. There were several hairs on the toilet and shower. Corners of floors were very dirty. Room smelled musty. Refrigerator was not cleaned very well. Morning staff was not at the desk when I needed helped. Breakfast was ok. Not very good quality.

Room was not very clean. There were several hairs on the toilet and shower. Corners of floors were very dirty. Room smelled musty. Refrigerator was not cleaned very well. Morning staff was not at the desk when I needed helped. Breakfast was ok. Not very good quality.

Outdated

Breakfast was great. Could use some hash browns or potatoes with breakfast but it was good. The staff was exceptionally nice and helpful. Nothing everything was great

I am not much in meat … I don’t eat pork or beef.. but it’s ok. There no banana… but that’s ok. I enjoyed I can’t complain

location was on same street as person I was visiting

No gym nor was the hot tub working. They were out of extra pillows.

Clean

Real

Real

The room was ok

The room was ok

Room , location, smelled, breakfast was horrible, unfriendly staff would not recommend at all

Room , location, smelled, breakfast was horrible, unfriendly staff would not recommend at all

Very clean and very friendly staff.

Very clean and very friendly staff.

5 Stars

5 Stars

The staff was very polite, breakfast was great room was clean

The staff was very polite, breakfast was great room was clean

The amenities were clean. I enjoyed the breakfast setup and the foods were warm.

The amenities were clean. I enjoyed the breakfast setup and the foods were warm.

My stay at this hotel was generally good. Check-in was smooth, and the staff members were friendly during both check-in and check-out. I appreciated getting the bottom-floor room I requested. The room was clean, but there was an initial odor because the mini fridge had been left slightly open. The AC worked well, and the bed was okay, just a bit too firm for my taste. The biggest issue was the noise from the guests in the room above me—they were very loud and made it hard to relax. The bathroom also needs improvement. Water pressure in Room 111 was weak, the tub took a long time to fill, and the showerhead didn’t have much pressure. On the positive side, the continental breakfast was tasty, and I always enjoy making my own waffle. Overall, it was a decent stay with a few areas that could be improved.

My stay at this hotel was generally good. Check-in was smooth, and the staff members were friendly during both check-in and check-out. I appreciated getting the bottom-floor room I requested. The room was clean, but there was an initial odor because the mini fridge had been left slightly open. The AC worked well, and the bed was okay, just a bit too firm for my taste. The biggest issue was the noise from the guests in the room above me—they were very loud and made it hard to relax. The bathroom also needs improvement. Water pressure in Room 111 was weak, the tub took a long time to fill, and the showerhead didn’t have much pressure. On the positive side, the continental breakfast was tasty, and I always enjoy making my own waffle. Overall, it was a decent stay with a few areas that could be improved.

I have stayed at other Best Western's before so I picked this one by default, but this one has some improvement to do.

I have stayed at other Best Western's before so I picked this one by default, but this one has some improvement to do.

No balcony 1st floor

No balcony 1st floor

Very quiet and very convenient hotel. Free continental breakfast was great.

Very quiet and very convenient hotel. Free continental breakfast was great.

Room was clean. Continental breakfast was good.

Room was clean. Continental breakfast was good.

Front desk was friendly and calm although he was busy. Room was clean and bed was so comfy.

Front desk was friendly and calm although he was busy. Room was clean and bed was so comfy.

Nice place. It was quick to check in, the young man was polite and helpful. Room was very clean and bed was comfortable. We went down for food at 9 and most stuff was gone, but the coffee was good. We will stay again and go down earlier to eat.

Nice place. It was quick to check in, the young man was polite and helpful. Room was very clean and bed was comfortable. We went down for food at 9 and most stuff was gone, but the coffee was good. We will stay again and go down earlier to eat.

The Room was very Nice and clean for the overnight stay.

The Room was very Nice and clean for the overnight stay.

It was in a very quiet area and there were plenty of things to do near by.

It was in a very quiet area and there were plenty of things to do near by.

Staff very helpful

Staff very helpful

We love the hotel. We always in this hotel where there is vacancy available.

We love the hotel. We always in this hotel where there is vacancy available.

Great check in

Great check in

Good

Good

Really duty is male is really bad. All the carpet looks like you’re all in really really really bad dude.

Really duty is male is really bad. All the carpet looks like you’re all in really really really bad dude.

Good location

Good location

Have stayed here a total of 4 times (two times in the last week, one week apart) and every time there have been cleanliness concerns (I.e. hair in tub, toilet and floor, things under bed like wrappers and someone else’s dirty sock, and splatters on the bathroom door. I’m not a hotel snob, but the fear of what else is not cleaned/ changed does concern me. For that, I don’t think we would come back. Staff were always friendly and helpful.

Have stayed here a total of 4 times (two times in the last week, one week apart) and every time there have been cleanliness concerns (I.e. hair in tub, toilet and floor, things under bed like wrappers and someone else’s dirty sock, and splatters on the bathroom door. I’m not a hotel snob, but the fear of what else is not cleaned/ changed does concern me. For that, I don’t think we would come back. Staff were always friendly and helpful.

Breakfast 👎

Breakfast 👎

a did not really use it for that reason the deck furniture was hundred years old I only used because it’s convenient who we need to be.

a did not really use it for that reason the deck furniture was hundred years old I only used because it’s convenient who we need to be.

Nice:) clean spacious and loved the pool and breakfast. Will be back

Nice:) clean spacious and loved the pool and breakfast. Will be back

The hotel was comfortable and the staff was friendly and accommodating.

The hotel was comfortable and the staff was friendly and accommodating.

The capitol City Inn was very convenient for a 3 night stay. Clean. Quiet. Bathroom was redone and very clean. Carpet was clean but stained. Time to replace. Very good room rate for Sacramento. Only about 10 minute drive to downtown.. Bed comfortable. Good breakfast. Staff very pleasant. Car distance to restaurants.

The capitol City Inn was very convenient for a 3 night stay. Clean. Quiet. Bathroom was redone and very clean. Carpet was clean but stained. Time to replace. Very good room rate for Sacramento. Only about 10 minute drive to downtown.. Bed comfortable. Good breakfast. Staff very pleasant. Car distance to restaurants.

Excellent

Excellent

Front desk was very helpful and friendly at check-in inside of hotel was a little plain but the room was clean overlooking the pool and here I was surprised how quiet it was being so close to the interstate I would stay there again

Front desk was very helpful and friendly at check-in inside of hotel was a little plain but the room was clean overlooking the pool and here I was surprised how quiet it was being so close to the interstate I would stay there again

Receptionists are not friendly and are always wondering around making people wait around or making people go looking for assistance. The entrance needs vacuuming, and the garbage cans outside were overflowing with trash. The pool was super dirty and the hot tub was broken. The cleaning attendants were inattentive and got the job half done. We had to go get the toilet paper we had requested from them at the front desk. The AC was on auto pilot all night long making it difficult to sleep and they claimed it should have been working well but didn’t care to come check it out themselves. The breakfast was mediocre. Over all they are guilty of false advertisement because they should not have photos of a clean entrance nor of a clean pool or of a working hot tub, because it wasn’t so. The location was also a bit shady with shady people hanging around the parking lot, acting and looking suspicious.

Receptionists are not friendly and are always wondering around making people wait around or making people go looking for assistance. The entrance needs vacuuming, and the garbage cans outside were overflowing with trash. The pool was super dirty and the hot tub was broken. The cleaning attendants were inattentive and got the job half done. We had to go get the toilet paper we had requested from them at the front desk. The AC was on auto pilot all night long making it difficult to sleep and they claimed it should have been working well but didn’t care to come check it out themselves. The breakfast was mediocre. Over all they are guilty of false advertisement because they should not have photos of a clean entrance nor of a clean pool or of a working hot tub, because it wasn’t so. The location was also a bit shady with shady people hanging around the parking lot, acting and looking suspicious.

Staff in the outside were wonderful. The room was a little dated in the air conditioning didn’t work well. The breakfast area was the cleanest I have ever seen in. The staff was super efficient.

Staff in the outside were wonderful. The room was a little dated in the air conditioning didn’t work well. The breakfast area was the cleanest I have ever seen in. The staff was super efficient.

Pool and hot tub didnt work.

Pool and hot tub didnt work.

Carpet dirty

Carpet dirty

My stay was good other than my room key never worked! I had to go up and down to the receptionist down stairs to get a new key, because my room was on the second floor.

My stay was good other than my room key never worked! I had to go up and down to the receptionist down stairs to get a new key, because my room was on the second floor.

Perfect

Perfect

Stayed for one night. Place was great. Location was quiet. Staff was friendly.

Stayed for one night. Place was great. Location was quiet. Staff was friendly.

Had a great time in SAC and Davis celebrating our daughter's graduation from UC Davis!

Had a great time in SAC and Davis celebrating our daughter's graduation from UC Davis!

Nice and clean hotel

Nice and clean hotel

Clean

Clean

The room smelled of animal urine BADLY!! We reported it and the front desk stated he would be up with deodorizer. They were full so we couldn’t switch rooms. And due to baseball and softball tournaments there were no affordable options. We sprayed our perfume, left the window open as well as kept the fan on. I reported it again as we were leaving this morning and told them about the staff from last night as well. You would think they’d comp at least 1/2. Never again.

The room smelled of animal urine BADLY!! We reported it and the front desk stated he would be up with deodorizer. They were full so we couldn’t switch rooms. And due to baseball and softball tournaments there were no affordable options. We sprayed our perfume, left the window open as well as kept the fan on. I reported it again as we were leaving this morning and told them about the staff from last night as well. You would think they’d comp at least 1/2. Never again.

Good

Good

We were there for a little league baseball tournament. We will stay again. Location and amenities were perfect

We were there for a little league baseball tournament. We will stay again. Location and amenities were perfect

Spotted a homeless inside

Spotted a homeless inside

Good stay, although the bed was a fit too firm for our liking.

Good stay, although the bed was a fit too firm for our liking.

Getting woke up at 11:30 at night with some drunk who didn't belong in the hotel banging on my door looking for someone, then henwent to bunch of different rooms abd was knocking on their doors. then management was arguing with him and telling people to take him home or somewhere. Other than that an trying to get back to sleep not to bad.

Getting woke up at 11:30 at night with some drunk who didn't belong in the hotel banging on my door looking for someone, then henwent to bunch of different rooms abd was knocking on their doors. then management was arguing with him and telling people to take him home or somewhere. Other than that an trying to get back to sleep not to bad.

Pool was dirty and looks like it’s not cleaned for days

Pool was dirty and looks like it’s not cleaned for days

My friends and up dd we

My friends and up dd we

Great hotel

Great hotel

We were there for a wedding so we did not stayed at the hotel much except for sleeping so we did not have time to enjoy our stay.

We were there for a wedding so we did not stayed at the hotel much except for sleeping so we did not have time to enjoy our stay.

Water in faucet and shower is very low. No shampoo, lotion given. We brought our own so not a big deal for us. We stayed only for 1 night

Water in faucet and shower is very low. No shampoo, lotion given. We brought our own so not a big deal for us. We stayed only for 1 night

The hotel was dirty carpets restrooms and floors it ffelt like motel 6. It was very noise in the morning cause hotel I right off the 99. Dining space only fits 3-4 places to eat and very ghetto. The breakfast is sausage and fake powder eggs. They ran out within 40 min of serving breakfast we ask for then to re-fill the food and they said thier out of food. Place is very ghetto and unsafe

The hotel was dirty carpets restrooms and floors it ffelt like motel 6. It was very noise in the morning cause hotel I right off the 99. Dining space only fits 3-4 places to eat and very ghetto. The breakfast is sausage and fake powder eggs. They ran out within 40 min of serving breakfast we ask for then to re-fill the food and they said thier out of food. Place is very ghetto and unsafe

Stay was quite satisfactory. Fit our need in a pinch. Looking for something close to casino

Stay was quite satisfactory. Fit our need in a pinch. Looking for something close to casino

Good customer service.

Good customer service.

thx you, Not So Happy. Sam

thx you, Not So Happy. Sam

Nice

Nice

We arrived f

We arrived f

We will stay again

We will stay again

Smaller than I expected, there was a full trashcan in my room, the room smelled like smoke.

Smaller than I expected, there was a full trashcan in my room, the room smelled like smoke.

Service and safe🙏cross the street police Station so more safety

Service and safe🙏cross the street police Station so more safety

First thing was me calling the hotel to inform them that there was two of us traveling, and the one person would get to the hotel before me I called the front desk and told them that the person that was traveling with me would be arriving first, and I wasn’t quite sure if their name was listed on the room so they took down my name which is on the reservation and the other person‘s name, so obviously I thought that was it. So when my partner arrived at the hotel, they did not see his name anywhere any notes passed along or anything of that nature. So once I arrived, I go in there and give her my license. She looked at my license and said that there was no room even with the itinerary number confirmation number, so me and my partner were discussing things and just going to rent a room without the Expedia booking and settle up with Expedia later, and I asked for her information so I could be covered because I didn’t want be charged for not showing up for a room that I obviously booked and was confirmed for. Once I asked for her information suddenly the reservation appeared so I don’t know if it was a race thing or incompetence thing but it was very disappointing to say the least .

First thing was me calling the hotel to inform them that there was two of us traveling, and the one person would get to the hotel before me I called the front desk and told them that the person that was traveling with me would be arriving first, and I wasn’t quite sure if their name was listed on the room so they took down my name which is on the reservation and the other person‘s name, so obviously I thought that was it. So when my partner arrived at the hotel, they did not see his name anywhere any notes passed along or anything of that nature. So once I arrived, I go in there and give her my license. She looked at my license and said that there was no room even with the itinerary number confirmation number, so me and my partner were discussing things and just going to rent a room without the Expedia booking and settle up with Expedia later, and I asked for her information so I could be covered because I didn’t want be charged for not showing up for a room that I obviously booked and was confirmed for. Once I asked for her information suddenly the reservation appeared so I don’t know if it was a race thing or incompetence thing but it was very disappointing to say the least .

Very good customer service

Very good customer service

Keep it up!

Keep it up!

Cleanliness-Room was ok. Bed were comfortable and clean. Pillows can improve. The chairs in the room had some stains. The tub upon arrival had a couple strands of hair. The toilet flushed slowly. Recommend wearing room slippers on carpet. The mini fridge was cold, but could be wiped down after each stay. Safety-overall we felt safe in this location. The location is quiet. Breakfast Food- decent . Breakfast sausage, scrambled eggs, cereal, oatmeal packets, toast, bagel, boiled egg, waffle, yogurt, apple juice, orange juice, coffee, and tea offered for breakfast options. Parking: plenty of parking spaces Rating: Not bad, 4 out5

Cleanliness-Room was ok. Bed were comfortable and clean. Pillows can improve. The chairs in the room had some stains. The tub upon arrival had a couple strands of hair. The toilet flushed slowly. Recommend wearing room slippers on carpet. The mini fridge was cold, but could be wiped down after each stay. Safety-overall we felt safe in this location. The location is quiet. Breakfast Food- decent . Breakfast sausage, scrambled eggs, cereal, oatmeal packets, toast, bagel, boiled egg, waffle, yogurt, apple juice, orange juice, coffee, and tea offered for breakfast options. Parking: plenty of parking spaces Rating: Not bad, 4 out5

It’s NOT worth saving money to stay here. Feels unsafe. Dirty, mold in the shower, stained carpet and completely outdated. The room smelled, so we tried to open the window, it wouldn’t open, then turned the air on and that was set at 69, so it hardly kicked on. We were afraid to sleep under the blankets. When we drove up to the property, there was someone dumpster diving.

It’s NOT worth saving money to stay here. Feels unsafe. Dirty, mold in the shower, stained carpet and completely outdated. The room smelled, so we tried to open the window, it wouldn’t open, then turned the air on and that was set at 69, so it hardly kicked on. We were afraid to sleep under the blankets. When we drove up to the property, there was someone dumpster diving.

Basic, no frills, but clean and well kept. Staff is very friendly.

Basic, no frills, but clean and well kept. Staff is very friendly.

Nice and convenient area

Nice and convenient area

Ah, the Best Western—where the “best” part must’ve been left at a different hotel. From the moment I walked in, I was greeted by the overwhelming scent of mildew and disappointment. The decor? Think “haunted house, but less charming.” Let’s start with the bathroom. The sink was clogged, so I got to enjoy a fun little science experiment every time I washed my hands. The toilet required a surgeon’s precision to flush without causing a minor flood. And the mold—oh, the mold! It was thriving, probably paying rent, and honestly seemed like it had been there longer than the hotel itself. I considered leaving, but my shoes stuck to the carpet, and I took that as a sign I was now part of the ecosystem. On the bright side, I think I developed immunity to at least three new strains of bacteria. Would I stay here again? Only if I lost a bet.

Ah, the Best Western—where the “best” part must’ve been left at a different hotel. From the moment I walked in, I was greeted by the overwhelming scent of mildew and disappointment. The decor? Think “haunted house, but less charming.” Let’s start with the bathroom. The sink was clogged, so I got to enjoy a fun little science experiment every time I washed my hands. The toilet required a surgeon’s precision to flush without causing a minor flood. And the mold—oh, the mold! It was thriving, probably paying rent, and honestly seemed like it had been there longer than the hotel itself. I considered leaving, but my shoes stuck to the carpet, and I took that as a sign I was now part of the ecosystem. On the bright side, I think I developed immunity to at least three new strains of bacteria. Would I stay here again? Only if I lost a bet.

Great lady at the front desk

Great lady at the front desk

My room was entered and also my car was tampered with I will not go to this business again

My room was entered and also my car was tampered with I will not go to this business again

Very nice

Very nice

Excellent free breakfast Room was clean and furnishings up to date

Excellent free breakfast Room was clean and furnishings up to date

Great customer service

Great customer service

A/C/ Heater unit wasnt working. It was very cold for my wife. I like to get reimbursed

A/C/ Heater unit wasnt working. It was very cold for my wife. I like to get reimbursed

Their washer and dryer was not in use.So they let me use the house keeping washer and dryer.I thought that was very nice.

Their washer and dryer was not in use.So they let me use the house keeping washer and dryer.I thought that was very nice.

Clean and comfy

Clean and comfy

Dirty hallway carpets. Sink stop disconnected in our room. Refrigerator was turned way down causing water from full drip pan to flow onto the carpet when opened. House keeping asked us. not to use white shower towel to wipe it up as the carpet is too dirty and gave a clean rag to us. e. Electrical outlets on lamps were worn out. No problem with the staff. No bed bugs roaches, or mice living there. A/C and heating worked, Mattress was ok, a newer one would be better. My wife and I stayed there for a week over Christmas..

Dirty hallway carpets. Sink stop disconnected in our room. Refrigerator was turned way down causing water from full drip pan to flow onto the carpet when opened. House keeping asked us. not to use white shower towel to wipe it up as the carpet is too dirty and gave a clean rag to us. e. Electrical outlets on lamps were worn out. No problem with the staff. No bed bugs roaches, or mice living there. A/C and heating worked, Mattress was ok, a newer one would be better. My wife and I stayed there for a week over Christmas..

Nice and clean

Nice and clean

Room was. Very cold but. The heater was not working

Room was. Very cold but. The heater was not working

Over all nice hotel, lobby smelled like cigarette smoke. Decently quiet.

Over all nice hotel, lobby smelled like cigarette smoke. Decently quiet.

Basic

Basic

Access to my travels.

Access to my travels.

The staff and service were awesome. The room didn’t have a remote for the TV, so the front desk person had to bring up a new one after being swamped by check-ins. The thermostat had repeated errors, so the front desk person had to fix it. The room isn’t very sound proof, and I could hear every single person walking in and out of their rooms and walking down the hall. I was awaken at 3:30 am, and couldn’t go back to sleep.

The staff and service were awesome. The room didn’t have a remote for the TV, so the front desk person had to bring up a new one after being swamped by check-ins. The thermostat had repeated errors, so the front desk person had to fix it. The room isn’t very sound proof, and I could hear every single person walking in and out of their rooms and walking down the hall. I was awaken at 3:30 am, and couldn’t go back to sleep.

You can hear everything through the walls. Was un able to sleep do to being able to hear peaple on both sides, below us and outside all night. Master suit was great size and clean.

You can hear everything through the walls. Was un able to sleep do to being able to hear peaple on both sides, below us and outside all night. Master suit was great size and clean.

Staff gave someone my room number without my permission

Affordable and nice

Great place.

Heater didn’t work room smelled dirty would not stay here again

It was convenient n easy access

Great for a quick stay. It has what you need however everything seems super outdated. Old carpet with moldy bathroom. Housekeeping will wait for you literally right outside your room for you to leave so they can go in.

The particular room we were given smelled of mold and had mold in the bathroom. We called the front desk and requested a different room as we had kids and didn’t want to stay in the smell. They said there were no other rooms but maybe we could get a discount. We never heard back from the front desk and Expedia wait time for cancelling was too long.

Everything was good

Every thing was nice

I rented the suite room with balcony for me and my gf and I was sooooooo disappointed that best western can’t even provide a heater for their pool. I was advised to not swim in it. $500 for two nights and no pool. There’s really no excuse. Do better. Why even have a damn pool if it’s not maintained right ?

Was very happy with our stay here. Staff was super friendly, overall it was very quiet, room was clean and beds were comfy, and a/c worked great. Was in town for the weekend for an event, and this for our needs perfectly. Would definitely stay here again.

Room was clean, big parking spot, great location.

Room was filthy bed was not made very disgusting

Decent hotel. Quiet, includes breakfast. Close to soccer tournament. Would stay there again.

The room was not as clean. The dresses in our room did not close all the way. During our stay, the elevators stop working. It was an inconviences

No sketchy people were seen. Friendly staff

CLEAN, CURTEOUS FRONT DESK

All was good

Great front desk service. Loved the room. Disappointed that the pool was closed

Needed room near Kaiser hospital. We were on the 3rd Floor. I'd stay here again when in Sac. Facility was quiet and CHP office was across the street. Easy access to fwy. Breakfast provided had hot and cold options. Every staff member we spoke with was professional and pleasant.

Near Kaiser permanente great thing for my stay

The pool was clised. And front desk didnt have face towels

Quick stay after family event. Room was comfortable and beds were good. FINALLY a room with lighter weight bedcovers. I have such a hard time sleeping with the too hot goose down that hotels always have. I appreciated that our room had cooler bedding. Parking lot was packed, but we found spots available. Elevator smelled like weed, but that is our society these days. Hotel cannot control what people smell like.