Courtyard by Marriott Austin Round Rock

Was over the moon to see that there was vending style washer and dryer!! It was very helpful to not have to hand wash and hope uniform dries by the next morning after a long day playing 7v7 football. Staff friendly and helpful. Location is great with several restaurant choices in walking distance. Overall, the hotel has a modern vibe about it!!

Check in was easy and fast. Room was great, however most of the porta to chege my phone didn't work. Also, the AC would sut off. I think it has a censor. I like room cold at night and it would shut off and not turn back on. Woke up a couple times a turned on light and the AC would turn on. 😶

Exceptional

Check in girl was texting and acted like she was being bothered . She couldn’t fond the reservation , looks up and says ID . Not welcoming at all . Not up to Marriott standards , place smelled like cats . Left after 1 night to stay at the Embassy Suites down the road .

Exceptional

Superb

Saw a night manager get into a verbal altercation with a parent after he decided to yell at a child instead of going to the parent about the concern.

Clean. But they charged 7.5 dollars parking fee

The hotel was decent. It was clean. The first floor room they put us in initially was moldy. They moved us to the second floor and it was fine.

No breakfast. No free coffee. Charged me for 2 nights, I stayed for 1

The hotel is adequate for an overnight stay. Clean and quiet.

It was great

Very good

Very clean, nice staff, bed was a little uncomfortable due to being stiff, the room was on the first floor and had a sliding glads door to go to the commons area that was clean and nice to relax in.

Exceptional

The property is outdated and a little run down

The property is outdated and a little run down

Upon arrival the room smelled, towels were damp/wet yet hung freshly folded on rails, trash cans were not placed in appropriate spots they were left gathered under sink with no trash bags in trash cans. Parking was horrible due to overflow of customer parking from restaurants near by. Parking lot should be monitored and only allowed for hotel guest.

Upon arrival the room smelled, towels were damp/wet yet hung freshly folded on rails, trash cans were not placed in appropriate spots they were left gathered under sink with no trash bags in trash cans. Parking was horrible due to overflow of customer parking from restaurants near by. Parking lot should be monitored and only allowed for hotel guest.

Room spotless, Mariana made is feel welcome

Room spotless, Mariana made is feel welcome

I like the outside seating area

I like the outside seating area

Clean, calm atmosphere, rooms could use more counter storage space like the newer hotels

Clean, calm atmosphere, rooms could use more counter storage space like the newer hotels

Good

Room was clean - easy check in . Walking distance to restaurants and cvs !

Room was clean - easy check in . Walking distance to restaurants and cvs !

Nice clean lobby, courteous staff, nice clean room with decent amenities, good Breakfast Room did not get cleaned, had to go get new towels, No clock in the room. A nightly Parking fee was charged on my card which was not disclosed when checked in. $20/night hold was put on the card for incidentals which was not disclosed when checked in!

Room did not get cleaned, had to go get new towels, No clock in the room. A nightly Parking fee was charged on my card which was not disclosed when checked in. $20/night hold was put on the card for incidentals which was not disclosed when checked in!

Breakfast counter was too expensive .

Breakfast counter was too expensive .

The side of the building where I stayed was close

The side of the building where I stayed was close

I love the location of the property. It surrounds really good restaurants that are in walking distance. It’s very quiet and relaxing. The room smelled like a football team stayed in it before we arrived. I noticed housekeeping didn’t pick up everything because I found plane tickets and notes from previous stays. The website said breakfast was included but instead there is a Starbucks kiosk in the lobby with items to purchase. Over all my experience was a 9/10.

I love the location of the property. It surrounds really good restaurants that are in walking distance. It’s very quiet and relaxing. The room smelled like a football team stayed in it before we arrived. I noticed housekeeping didn’t pick up everything because I found plane tickets and notes from previous stays. The website said breakfast was included but instead there is a Starbucks kiosk in the lobby with items to purchase. Over all my experience was a 9/10.

Great hotel overall — very clean rooms and comfortable stay. Unfortunately, the bar/restaurant staff didn’t feel very friendly. Each time I ordered, it seemed like I was bothering them. I stayed for a week, and after the second day I chose to go elsewhere for drinks.

Great hotel overall — very clean rooms and comfortable stay. Unfortunately, the bar/restaurant staff didn’t feel very friendly. Each time I ordered, it seemed like I was bothering them. I stayed for a week, and after the second day I chose to go elsewhere for drinks.

Location. Cleanliness.and specifically front desk staff Marion so helpful Very hard to say anything bad

The room was clean and fresh; staff very professional.

The room was clean and fresh; staff very professional.

Staff

Staff

There was a half dead roach in shower!

There was a half dead roach in shower!

Wonderful bedding, clean room.

Wonderful bedding, clean room.

For the price of the room, breakfast should have been included! My wife is handicapped so I selected an accessible room that in the picture of that room shows a chair in the shower which I needed to give my wife a shower. I had to literally beg the gal at the desk to find, she kept insisting that room doesn’t come with one!

For the price of the room, breakfast should have been included! My wife is handicapped so I selected an accessible room that in the picture of that room shows a chair in the shower which I needed to give my wife a shower. I had to literally beg the gal at the desk to find, she kept insisting that room doesn’t come with one!

The food was great Nothing

The food was great Nothing

Nice quiet stay. Located right where I needed with plenty of ammenities and restaurants near the property.

Nice quiet stay. Located right where I needed with plenty of ammenities and restaurants near the property.

Great spot

Great spot

Surprise fees for using the parking lot, no complimentary breakfast which was just oversight on my part when booking, discovered large stain on bed comforter after sleeping with it for 2 nights

Surprise fees for using the parking lot, no complimentary breakfast which was just oversight on my part when booking, discovered large stain on bed comforter after sleeping with it for 2 nights

The property was great for the family and super close to the Multi Purpose Complex.

The property was great for the family and super close to the Multi Purpose Complex.

Exceptional

Enjoyed my stay

Enjoyed my stay

Friendly staff.

Friendly staff.

Great place

Great place

We were in a great area.

We were in a great area.

Well located, clean, friendly staff

Well located, clean, friendly staff

It was wonderful. I enjoyed my stay it was peaceful, and I was very content. The front desk staff was very friendly, and accommodating. I will definitely stay at this property again.

It was wonderful. I enjoyed my stay it was peaceful, and I was very content. The front desk staff was very friendly, and accommodating. I will definitely stay at this property again.

Very courteous staff

Very courteous staff

The hospitality was great! No complimentary breakfast was a negative. I requested housekeeping throughout my stay, but housekeeping never came

The hospitality was great! No complimentary breakfast was a negative. I requested housekeeping throughout my stay, but housekeeping never came

The breakfast was wonderful and the location is great.

The breakfast was wonderful and the location is great.

Very good

Great hotel and location

Great hotel and location

The property was clean and very welcoming the front desk staff was amazing

The property was clean and very welcoming the front desk staff was amazing

It’s a nice hotel. But their WiFi was terrible. It took FOREVER to get on line, then it frequently ran out of steam and you were left sitting and watching the little timer spin around. I could classify this as a business hotel- it’s certainly not near any family or kid friendly entertainment. I would think they would get their connection issues sorted out.

It’s a nice hotel. But their WiFi was terrible. It took FOREVER to get on line, then it frequently ran out of steam and you were left sitting and watching the little timer spin around. I could classify this as a business hotel- it’s certainly not near any family or kid friendly entertainment. I would think they would get their connection issues sorted out.

no internet......

no internet......

Convenient walkable dinning options right outside of the hotel. Location accesible

Convenient walkable dinning options right outside of the hotel. Location accesible

Very good

Great facility, knowledgeable staff, great dining options

Great facility, knowledgeable staff, great dining options

Great property, close to sport arena.

Great property, close to sport arena.

very nice

very nice

Rude the manager

Rude the manager

This hotel was perfect for our 2 night stay!!!! Definitely would stay here again!!

This hotel was perfect for our 2 night stay!!!! Definitely would stay here again!!

Our hotel room smelled so musty and old. Wallpaper was peeling. We are not staying here and left before the evening. Gross. Very very disappointed. No one should stay here until a renovation

Our hotel room smelled so musty and old. Wallpaper was peeling. We are not staying here and left before the evening. Gross. Very very disappointed. No one should stay here until a renovation

The food service was sub-par as our breakfast was cold, tables were dirty and generally the staff seemed to not really care. Very different from our experience in Dallas.

The food service was sub-par as our breakfast was cold, tables were dirty and generally the staff seemed to not really care. Very different from our experience in Dallas.

Room was clean and spacious. Did have an odor from time to time when the a/c ran. Hoping it’s a filter change or needs to be checked out. No breakfast included. You have to order from the little cafe they have in the main lobby.

No breakfast included. You have to order from the little cafe they have in the main lobby.

Location is close to many spots to eat and drink. Nice and clean, very friendly staff.

Location is close to many spots to eat and drink. Nice and clean, very friendly staff.

Good

Good

I liked the property very safe and lots of dining options around. It is a small hotel and while I was there the pool was not open either way great property. I would re book again.

I liked the property very safe and lots of dining options around. It is a small hotel and while I was there the pool was not open either way great property. I would re book again.

The bed was comfortable. I paid for a room with a balcony which I did not get. It’s the only reason I booked the hotel. There were also silverfish in the bathroom.

more pillows

I really enjoyed the balcony view!

I really enjoyed the balcony view!

We were able to have a balcony and it was perfect. Absolutely nothing. It was perfect

Bathroom need some work

Bathroom need some work

Property was nice but our toilet was not working

Property was nice but our toilet was not working

Location

Quiet

Quiet

Very nice hotel. Great view, really close restaurants

Very nice hotel. Great view, really close restaurants

Staff nice and rooms clean.

Staff nice and rooms clean.

Location Breakfast inclusion would be nice

Nothing

We stayed here for a long weekend while in Austin for the F1 race. Our stay was great overall, parking is easy, our room was clean, and the bed was comfortable. Only real complaint is we got assigned a room for handicap access and the shower was a bit awkward to use normally.

We stayed here for a long weekend while in Austin for the F1 race. Our stay was great overall, parking is easy, our room was clean, and the bed was comfortable. Only real complaint is we got assigned a room for handicap access and the shower was a bit awkward to use normally.

Staff was very nice and welcoming Bed had tiny bugs in it room service was done only every three days. Had to bed for new linen and room service. Shower walls had cracks and were old

Pool could be better and more up to par

Most of the time, it's quite. The bed is comfortable. The location is great. The shower head is fix. It's hard for long hair cleaning.

Hotel staff was friendly and helpful with my stay which set the tone for my stay. Amenities were maintained and cleaned. My room had several cosmetic issues but nothing too bad. Easily overlooked the wall scratches. Only complaint was breakfast. Other than that everything was great

Hotel staff was friendly and helpful with my stay which set the tone for my stay. Amenities were maintained and cleaned. My room had several cosmetic issues but nothing too bad. Easily overlooked the wall scratches. Only complaint was breakfast. Other than that everything was great

Great place very clean and quiet.

Great place very clean and quiet.

I had a great stay without any issues

I had a great stay without any issues

Good

I like the staff are friendly and nice. The room are nice and clean. The hotel is near restaurants that is walkable

I like the staff are friendly and nice. The room are nice and clean. The hotel is near restaurants that is walkable

Beds were soo comfy.

Beds were soo comfy.

Great service and rooms

Great service and rooms

No troubles. Close to restaurants. Quiet.

No troubles. Close to restaurants. Quiet.

AC didn’t cool enough. Refrigerator didn’t get drinks cold. Light bulbs not bright enough.

AC didn’t cool enough. Refrigerator didn’t get drinks cold. Light bulbs not bright enough.

I will be traveling by car for two weeks from Spring, Texas to Akron, Ohio. I will need lodging but would hesitate to trust your services. Is there anything you might offer to improve my negative impression?

I will be traveling by car for two weeks from Spring, Texas to Akron, Ohio. I will need lodging but would hesitate to trust your services. Is there anything you might offer to improve my negative impression?

Courtyard in Round Rock, Texas. Nice employees and clean room. 7/6/24 to 7/9/24. Hotels.com online review said they were pet friendly. They don't accept pets. However, I booked 4 days as as a wheelchair, accessible room. No rails in bathroom toilet area. Toilet was extremely low to reach. Nothing to hold onto for transfer. Couldn't access shower because door opened wrong way and completely blocked it. Was supposed to be a roll in shower. I'm a writer who plans to blog trips for people needing handicapped accessible rooms and travel assistance . Courtyard/Hilton so far was a big failure. I will be traveling by car for two weeks from Spring, Texas to Akron, Ohio. 07-21-24 to 08-03-24. I will need lodging but would hesitate to trust your services. Is there anything you might offer to improve my negative impression? Deborah Cathey

Courtyard in Round Rock, Texas. Nice employees and clean room. 7/6/24 to 7/9/24. Hotels.com online review said they were pet friendly. They don't accept pets. However, I booked 4 days as as a wheelchair, accessible room. No rails in bathroom toilet area. Toilet was extremely low to reach. Nothing to hold onto for transfer. Couldn't access shower because door opened wrong way and completely blocked it. Was supposed to be a roll in shower. I'm a writer who plans to blog trips for people needing handicapped accessible rooms and travel assistance . Courtyard/Hilton so far was a big failure. I will be traveling by car for two weeks from Spring, Texas to Akron, Ohio. 07-21-24 to 08-03-24. I will need lodging but would hesitate to trust your services. Is there anything you might offer to improve my negative impression? Deborah Cathey

Other than a few hiccups, great. General Manager never returned call/inquiry re uncleaned room, and not enough bath towels in the room on more than one occasion.

Other than a few hiccups, great. General Manager never returned call/inquiry re uncleaned room, and not enough bath towels in the room on more than one occasion.

Good

Good

.

.

Check in took a very long time. Receptionist kept taking phone calls and was too chatty. Room was very nice and bed was incredibly comfortable but did not have a patio or balcony as stated when we booked.

Check in took a very long time. Receptionist kept taking phone calls and was too chatty. Room was very nice and bed was incredibly comfortable but did not have a patio or balcony as stated when we booked.

Great stay. Will certainly stay there again. The one problem that was encountered was the balcony sliding doors made a terrible noise when opened and it seems our neighbors went in and out theirs several times during the night.

Great stay. Will certainly stay there again. The one problem that was encountered was the balcony sliding doors made a terrible noise when opened and it seems our neighbors went in and out theirs several times during the night.

Staff is a bit inattentive. My TV was not working and my request for repair fell through the cracks. Fixed on 2nd request. They don’t clean the rooms each day so request if you want your room serviced. Overall its a very nice property in a great location.

Staff is a bit inattentive. My TV was not working and my request for repair fell through the cracks. Fixed on 2nd request. They don’t clean the rooms each day so request if you want your room serviced. Overall its a very nice property in a great location.

Rooms need to be cleaned

Rooms need to be cleaned

For the price there should've been more offer and bigger tv

None of this happened during our entire stay. Arrived at night each day … tired and was met with the room exactly how we left it that morning. NOT A PLEASANT STAY.

None of this happened during our entire stay. Arrived at night each day … tired and was met with the room exactly how we left it that morning. NOT A PLEASANT STAY.

TV issue .. had to have maintenance come to room to fix. Later had the computer area light go off and would not come back on. Then wanted breakfast next day and you had no cook. Your mini market was not well stocked

The property was very clean and comfortable. It saved us last minute when we had to book due to the property we originally booked being inhabitable! The location wasn’t what we wanted but is as stated. We had originally booked elsewhere so this was a bit further out of Austin that we’d anticipated however it meant we were able to explore Round Rock itself.

I stayed here for 3 nights while in town for business. I would definitely pick this hotel again.

I stayed here for 3 nights while in town for business. I would definitely pick this hotel again.

Room was nice, friendly staff it was relaxing

Room was nice, friendly staff it was relaxing

Great Stay

Great Stay

Everything N/a

No wash towels and no lights for four hours

No wash towels and no lights for four hours

Love the nice ambiance of the hotel

Love the nice ambiance of the hotel

1st floor room ac temp said 61...but was very hot stuffy...older room 1st floor

1st floor room ac temp said 61...but was very hot stuffy...older room 1st floor

Nice room and friendly staff

Nice room and friendly staff

This location does not have a breakfast buffet. They do have a cafe, but the food is overpriced for what you get. The coffee in the room did not have any creamer or sweetener.... just the coffee. A breakfast would've been great!

This location does not have a breakfast buffet. They do have a cafe, but the food is overpriced for what you get. The coffee in the room did not have any creamer or sweetener.... just the coffee. A breakfast would've been great!

Favorite place to stay when I work!!

Favorite place to stay when I work!!

The location is great, the staff is helpful and friendly. Very convenient for dining, a 24 hr. CVS right behind the hotel in case of shopping needs.

The location is great, the staff is helpful and friendly. Very convenient for dining, a 24 hr. CVS right behind the hotel in case of shopping needs.

Manager did not attempt to provide any customer service to customer to help with unavoidable travel inconveniences

Manager did not attempt to provide any customer service to customer to help with unavoidable travel inconveniences

Very nice accommodations and friendly staff.

Very nice accommodations and friendly staff.

Great location, comfortable room, friendly and helpful staff.

Great location, comfortable room, friendly and helpful staff.

Very friendly and clean hotel.

Very friendly and clean hotel.

Staff was very helpful.

Staff was very helpful.

The pool needs little cleaning, service by fromt desk awesome .

The pool needs little cleaning, service by fromt desk awesome .

Enjoyed stay

Enjoyed stay

I stay frequently at this hotel and had someone that I was to meet with in the area that had to postpone a meeting due to illness. When I requested to change the stay date (not asking for refund) I was told no because it was 22 hours prior to check in. Bad business decision as I book that hotel for myself and others for meetings in the area. I booked my rescheduled meeting with another hotel chain.

I stay frequently at this hotel and had someone that I was to meet with in the area that had to postpone a meeting due to illness. When I requested to change the stay date (not asking for refund) I was told no because it was 22 hours prior to check in. Bad business decision as I book that hotel for myself and others for meetings in the area. I booked my rescheduled meeting with another hotel chain.

Loved it!

Loved it!

There was no soap or shampoo in the room and one of the bathroom towels was stained brown… Bed were really comfortable and room was clean

There was no soap or shampoo in the room and one of the bathroom towels was stained brown… Bed were really comfortable and room was clean

Within an hour of checking in, the bathroom light burned out. Called down to front desk as was told maintence guy just left for the day but we could change rooms. As we were already unpacked since we had to get up at 4 am we declined. Not sure if he was burned popcorn or what, but there was a definite odor

Within an hour of checking in, the bathroom light burned out. Called down to front desk as was told maintence guy just left for the day but we could change rooms. As we were already unpacked since we had to get up at 4 am we declined. Not sure if he was burned popcorn or what, but there was a definite odor

Clean and up to date with interior designs.

Clean and up to date with interior designs.

Easy checkin nice staff clean comfortable

Easy checkin nice staff clean comfortable

Clean and very comfortable room. All was great except they ran out of coffee for the coffee machine in the room. Convenient to have Starbucks coffee in the restaurant area.

Clean and very comfortable room. All was great except they ran out of coffee for the coffee machine in the room. Convenient to have Starbucks coffee in the restaurant area.

We very unhappy with our experience. Understaffed and the staff that was there was lacking experience. Online it says theres a bar, there is none. They have a whole starbucks coffee area with no coffee, no breakfast food, etc. Poorly managed

We very unhappy with our experience. Understaffed and the staff that was there was lacking experience. Online it says theres a bar, there is none. They have a whole starbucks coffee area with no coffee, no breakfast food, etc. Poorly managed

Nice and clean

Nice and clean

Otherwise, no complaints.

Otherwise, no complaints.

One of the best hotels we have ever stayed in. Farrah, the hospitality host was incredible. She was very friendly and helpful. Our room was clean.

One of the best hotels we have ever stayed in. Farrah, the hospitality host was incredible. She was very friendly and helpful. Our room was clean.

This is a great hotel! We use it on all our Austin area visits.

This is a great hotel! We use it on all our Austin area visits.

and welcoming, and very helpful. My room was nice and spacious. Location was easy to find, with easy access to fuel and some great restaurants. I’d stay here again, for sure!

and welcoming, and very helpful. My room was nice and spacious. Location was easy to find, with easy access to fuel and some great restaurants. I’d stay here again, for sure!

Overbooked and did not honor the 3rd party

It's a great location, near shopping and dining options and not directly on the Interstate. Sometimes very full due to the sports park directly behind it which also raises the noise level a bit (kids running around and letting doors slam).

I had a great stay. The hotel is very nice and modern, and there are a lot of food choices within walking distance. I would definitely stay here again.

we were greeted by the staff quickly and they immediately offered my 3 year old apple juice and a snack at no charge. the hotel and property were very clean as well. we will absolutely be returning for our next trip to round rock. thank you!

Lights in room did not work. No coffee in front no breakfast like listed.

I booked a KING room. Upon arrival was told there weren’t any kings available unless I upgraded the room at a significant added cost. I did get a room but not what I’d paid for. Disappointed at lack of accommodation

Staff was friendly, helpful, efficient. Room was very comfortable and just what I asked for. I appreciated the chair with footrest with a reading lamp. The location is very convenient for dining and shopping and off the highway so there's not as much traffic noise.

Hotel check in, very friendly. Room, bed was very comfortable… would definitely stay again.

Couldn’t check in online

Loved how easy it was to check in and out. Love the size of the room available. Had everything you needed for a short travel.

Hotel is nice, clean, lots of restaurants walking disatnce.

Great place to stay.

great stay

Issue with checking in seemed the guest service person was confused and kept swiping my card. Stay was great hotel was nice & clean.

Clean and welcoming

Sink drained slow Blood stains on bed skirt Makeup on wall Red marks on face towel Musty smell in room

easy to check in and out and very clean.

I liked it, I don’t know

Very nice affordable place. Very comfortable. Loved the sofa

It’s comfortable , clean, friendly staffs. Definitely will come back if I’m on vacation again.

Everyone was so kind and helpful and I loved the new design of the rooms I had a single queen I think

The room was very nice. I appreciate the love seat with pillows and a foot rest to make for a comfortable seat for reading or watching TV. The location is wonderful for easy access to the highway or back roads, shopping, and many dining options. Staff was very helpful and friendly. Comfortable seating areas in the lobby also provide a place to visit with family other than in a room.