Comfort Inn Roswell-Dunwoody

My go to when in Atlanta

Room amenities could be a bit better

The motel is quiet and we feel safe. In good neighborhood. Breakfast is good. Staff that work there are excellent. Always with morning greetings. When we asked for help on how to open the sliding door to the yard and reported coffee machine in room not working, staff came right away. He replaced the old one with a new one. Mr Shabir, the manager on duty, is very helpful and attentive to his customers. Very courteous, friendly and professional. Thanks to him for finding our phone charging cord. Air condition and heat is adequate and adjustable. Easy to use. We will definitely return to the motel in the future.

The staff was nice, lengthy check in process, my room was very clean which was appreciated. The screen door to the balcony was broken/off track in the room. The hallways were dark and dingy and smelled of cigarettes so the carpet probably needs some cleaning/updating and the walls cleaned. My room didnt smell bad though. Overall not horrible but I wouldnt stay again. Id just eat the extra $40-$50 to stay at the Hyatt or something. I did not eat breakfast there so I cant speak on the food.

Very nice stay

Superb

Superb

That roaches was in both rooms..

Property was clean, rooms were clean, staff was very professional. Hot breakfast, good coffee.

Very good

Everything was good and the staff was very nice and helpful

Great location, great staff, easy to get in and out. Eats nearby. Would stay again and would recommend.

The staff was superb. Very attentive, courteous and very pleasant. the ice machine was too far from my room

The staff was superb. Very attentive, courteous and very pleasant. the ice machine was too far from my room

Exceptional

It was good staying but windows need some upgrades outside noise is very loud to hear

Exceptional

Clean

Everything Good

Comfortable beds/pillows, staff was great, nice breakfast. Just needs some work around it.

Comfortable beds/pillows, staff was great, nice breakfast. Just needs some work around it.

Place is run down, dirty, pool looked like it hasn’t worked in years,patio and courtyard area dirty

The breakfast was good and over all was good

Good place to stay.

Superb

Location Needs updated

Location Needs updated

Clean bed and hot shower. Staff was great. Safe neighborhood and close to show we were going just call it a budget hotel and charge less. Rest of place needs remodel/replaced. Appreciate b-fast. Ate yoghurt and some waffles. Eggs were runny/mushy and sausage sitting in mega grease. Either have pool useable or drain it. Having a stagnant green pool not a good look. Elevator needs repair/inspected. Made large clunk and jerked before moving upward.

Sketchy vibe around back of the hotel near entrances to that section of the hotel. Door not secured at night, so anyone could've entered back of the hotel had they wanted to do so.

Good

The property is in need of some TLC.

We are staying there due to repairs happening in our home. The staff is very nice and accommodating. We had an issue with our room and they immediately rectified if, placing us in a nicer room. The property is older, so while it is clean, it does feel a bit dated. But i will stay there again.

Great Breakfast,good location,clean comfy room with helpful friendly staff

Exceptional

Terrible. Expect a refund. Never stayed.

Ok

Nice and clean. Friendly and helpful.

Clea,spacious and up to date and had a good breakfast Room thermostat would only go to 67 and you would have to manually make it kick back on every couple hours and the fitness center was inadequate

Clea,spacious and up to date and had a good breakfast Room thermostat would only go to 67 and you would have to manually make it kick back on every couple hours and the fitness center was inadequate

Didn’t get to see it I had payed prior to geting there I’m (18) and when I arrived at 1am I was denied because of being under age. This didn’t make sense to me because I booked it online as my age being (18).

Good

Lay out is unusual. Turn one corner in the hall and no exit. Kind of like a maze.

Exceptional

....

It was clean. I felt safe.

Breakfast was good

Breakfast was good

4 stars

4 stars

Room is nice but the hotel charged me a $50 deposit for incidentals. The bathroom sink would not drain and the shower curtain kept falling to the center of the rod. Water got all over the floor. Was told that there was not an elevator but there actually was. My family and I had to use the stairs and it didn’t help that my daughter had injured her knee earlier in the day.

Room is nice but the hotel charged me a $50 deposit for incidentals. The bathroom sink would not drain and the shower curtain kept falling to the center of the rod. Water got all over the floor. Was told that there was not an elevator but there actually was. My family and I had to use the stairs and it didn’t help that my daughter had injured her knee earlier in the day.

Comfy beds and very sweet staff. Perfect for what we needed.

Clean room

Clean room

No fresh fruit options other than apples.

Clean, well designed room. Morning breakfast was well done. Staff was very good. Business computer/printer was not working but staff printed document on front desk printer.

Clean, well designed room. Morning breakfast was well done. Staff was very good. Business computer/printer was not working but staff printed document on front desk printer.

I stay here frequently for work.

I stay here frequently for work.

Clean, quiet, and front desk very nice!

The staff was very courteous & helpful, the rooms were clean & comfortable with all the amenities I needed. Very pleasant stay & I appreciated the complimentary breakfast.

The staff was very courteous & helpful, the rooms were clean & comfortable with all the amenities I needed. Very pleasant stay & I appreciated the complimentary breakfast.

Fit my needs perfectly - clean good sized room, daily housekeeping, plenty of new towels, breakfast was simple but plentiful. Nice grounds and near shod and restaurants . Quiet.

Fit my needs perfectly - clean good sized room, daily housekeeping, plenty of new towels, breakfast was simple but plentiful. Nice grounds and near shod and restaurants . Quiet.

Good breakfast

As most they don’t have nothing for breakfast for diabetic people

As most they don’t have nothing for breakfast for diabetic people

Room is nice with a window thst opens. Bed supercomfortable. And good breakfast and coffee

Room is nice with a window thst opens. Bed supercomfortable. And good breakfast and coffee

Extremely friendly and hospitable

Extremely friendly and hospitable

Na

Na

yes

yes

The location was great and close to my destination. Great breakfast setup; food and coffee was good. Had a good choice of food. Staff was very nice and cooperative. Reasonable price. Wifi was very, very slow and kept going off; kept having to log back on. Had trouble trying to log on to the wifi. The controls on the heating and cooling couldn't be controlled; it was on some kind of 30 minute cycle of on and off.

My stay was very comfortable. The beds were very comfortable! The morning breakfast was awesome! The staff were very patient, friendly, and professional.

Wet nice check in and room bed was amazing!

You need to put online that y'all don't accept cash app I was 20 bucks to get to the hotel

Great

Great

CI needs to update for everyone’s sake a healthy menu. They had only apples. Nothing whole grain but “raisen bran”. Everything else white flour and sugar.

CI needs to update for everyone’s sake a healthy menu. They had only apples. Nothing whole grain but “raisen bran”. Everything else white flour and sugar.

All

All

No

Amazing service

Amazing service

N/a

Nothing all good

I enjoyed my stay as always, front desk was great, great customer service!!!

I enjoyed my stay as always, front desk was great, great customer service!!!

It was very quiet and serene. Great location close to a lot of good places to eat

It was very quiet and serene. Great location close to a lot of good places to eat

Awesome

Awesome

Breakfast was fine, not much ‘hot’ food to choose from. Had to move rooms because the mattress was worn out, drooping to the middle. Staff was extremely nice and accommodating. 2nd room had a real musty smell when the a/c was on but not when the heat ran. Since it was cool the rest of the days there, the heat was primarily used.

Breakfast was fine, not much ‘hot’ food to choose from. Had to move rooms because the mattress was worn out, drooping to the middle. Staff was extremely nice and accommodating. 2nd room had a real musty smell when the a/c was on but not when the heat ran. Since it was cool the rest of the days there, the heat was primarily used.

It was cozy. Close to my destination. All staff were very friendly. The rooms were clean and cozy.

Never got my security deposit back , twice!!!

The breakfast is not the best. There are only two hot items, eggs and breakfast patties. I once saw them pouring in scrambled eggs from a bag, so they probably don't cook them fresh. Please enhance breakfast options.

Every was good !

Every was good !

Great night/evening staff. Great breakfast. Very clean and quiet! NOTHING!

The room should be cleanier

The room should be cleanier

Run down property. Poorly lighted around building. Consider if it is the only option in area at the price point.

Run down property. Poorly lighted around building. Consider if it is the only option in area at the price point.

Sam. The guy at reception was AWESOME!!! The way ther staff was amazing but Sam was as the greatest

Sam. The guy at reception was AWESOME!!! The way ther staff was amazing but Sam was as the greatest

The price was right and located in a quiet area. The room was spacious, breakfast was good with eggs and sausage. The property could use some new carpeting in the hallways but overall we had a fine stay.

The price was right and located in a quiet area. The room was spacious, breakfast was good with eggs and sausage. The property could use some new carpeting in the hallways but overall we had a fine stay.

AC not working, carpet by the AC was wet, bed and pillows uncomfortable, walls filthy

AC not working, carpet by the AC was wet, bed and pillows uncomfortable, walls filthy

Nice

Nice

The staff was very nice and helpful. The beds were comfortable but the rooms were a little questionable. Our balcony had beer bottles from the previous people that were before us.

The staff was very nice and helpful. The beds were comfortable but the rooms were a little questionable. Our balcony had beer bottles from the previous people that were before us.

It is really comfortable to stay at the Comfort Inn! In town for an event and this spot was perfect! I would stay again for sure! Great staff, good breakfast, easy to get around town! Thanks so much :)

It is really comfortable to stay at the Comfort Inn! In town for an event and this spot was perfect! I would stay again for sure! Great staff, good breakfast, easy to get around town! Thanks so much :)

It was good for what we needed it for. we stayed one night for a concert. just for a bed and a roof over our heads. and that’s really all it was. But safe and nice staff

It was good for what we needed it for. we stayed one night for a concert. just for a bed and a roof over our heads. and that’s really all it was. But safe and nice staff

my visit was good the room was decent the ac did not work well but the room was clean and presentable.

my visit was good the room was decent the ac did not work well but the room was clean and presentable.

It was fine, clean etc only complaint was the pool was shut down that's the main reason my wife picked this hotel.

It was fine, clean etc only complaint was the pool was shut down that's the main reason my wife picked this hotel.

They were always ready to listen and help out with my concerns.

They were always ready to listen and help out with my concerns.

Clean Nice Room

Clean Nice Room

Outside door was never locked so some might think this is a security issue but it didn’t bother me. I didn’t have time to check out the breakfast or any other amenities

Outside door was never locked so some might think this is a security issue but it didn’t bother me. I didn’t have time to check out the breakfast or any other amenities

The room just needs to be updated. The toilet paper holder was rusted and coming out of the wall, the shower hardware was old and pulled away from the wall. There are no extra blankets or pillows. In all, I was able to get rest, which was the point.

The room just needs to be updated. The toilet paper holder was rusted and coming out of the wall, the shower hardware was old and pulled away from the wall. There are no extra blankets or pillows. In all, I was able to get rest, which was the point.

The rooms smelled moldy, the sheets we’re not clean and had agains

The rooms smelled moldy, the sheets we’re not clean and had agains

Great experience, and staff was polite!

Great experience, and staff was polite!

Very nice

Very nice

The front desk guy was awesome

The front desk guy was awesome

The staff were friendly and helpful. Breakfast was wonderful. The stay was wonderful. Right off hwy19

The staff were friendly and helpful. Breakfast was wonderful. The stay was wonderful. Right off hwy19

All in all, it was a good experience and I would stay again.

All in all, it was a good experience and I would stay again.

Why was I charged $50 extra a day. That’s was $150 a day. Outrageous!

Why was I charged $50 extra a day. That’s was $150 a day. Outrageous!

Checked in and checked right back out. Pictures online are deceiving. Room wasnt clean. Smelled musty.

Checked in and checked right back out. Pictures online are deceiving. Room wasnt clean. Smelled musty.

We were there less than 90 minutes. It was late and there weren't any other hotels with availability. When we went in, the hall smelled of cigarette smoke. When we went into the room it was sparse. Sat on the bed, it wasn't comfortable but we thought its only for the night we can endure. Went to take a shower no hot water. Then noticed what looked like blood and spatter were on the door and wall beneath the toilet paper holder (I have pictures). Pulled covers back on the other bed and a bug ran across. That was the last straw. Spent another 140$ I didnt have on another room at another hotel 45 minutes away that had a room left. Went to the front desk and the owner refused to give a refund. Said we had been there more than 5 hours - I have proof of when I booked everything. I shouldn't have to purchase trip insurance to protect myself from false advertising (hotel pics make it look newer than it was), biohazards, and an overall unsafe situation (people were living there longterm per the attendant).

We were there less than 90 minutes. It was late and there weren't any other hotels with availability. When we went in, the hall smelled of cigarette smoke. When we went into the room it was sparse. Sat on the bed, it wasn't comfortable but we thought its only for the night we can endure. Went to take a shower no hot water. Then noticed what looked like blood and spatter were on the door and wall beneath the toilet paper holder (I have pictures). Pulled covers back on the other bed and a bug ran across. That was the last straw. Spent another 140$ I didnt have on another room at another hotel 45 minutes away that had a room left. Went to the front desk and the owner refused to give a refund. Said we had been there more than 5 hours - I have proof of when I booked everything. I shouldn't have to purchase trip insurance to protect myself from false advertising (hotel pics make it look newer than it was), biohazards, and an overall unsafe situation (people were living there longterm per the attendant).

The room smelled musky. The person at the front desk is never there. Had to wait close to 20 minutes to turn in my keys when I was checking out.

The room smelled musky. The person at the front desk is never there. Had to wait close to 20 minutes to turn in my keys when I was checking out.

The bathroom in the lobby was out of order, the pool did not look clean and or in operating condition.

The bathroom in the lobby was out of order, the pool did not look clean and or in operating condition.

Front desk was very polite and professional

Front desk was very polite and professional

Bed was comfortable but that’s about the only good thing. Took 20 minutes to check in at 11:30 pm. Carpet in room was dirty. Looked like a drug deal was happening out front. The fitness center, which is a main reason I booked this room, was closed due to maintenance, and even if the gym wasn’t under maintenance, it doesn’t open until 9 AM? Very poor experience and will not come back unless it’s the last resort.

Bed was comfortable but that’s about the only good thing. Took 20 minutes to check in at 11:30 pm. Carpet in room was dirty. Looked like a drug deal was happening out front. The fitness center, which is a main reason I booked this room, was closed due to maintenance, and even if the gym wasn’t under maintenance, it doesn’t open until 9 AM? Very poor experience and will not come back unless it’s the last resort.

We enjoyed our stay. Staff was wonderful! Breakfast had several options

We enjoyed our stay. Staff was wonderful! Breakfast had several options

Room was clean.

Room was clean.

This location had great customer service but the

This location had great customer service but the

The staff was very friendly and helpful...breakfast very good..very clean ...stayed 2 nights ...would stay again for the price...overall needs a little touch up interior and exterior etc.

The staff was very friendly and helpful...breakfast very good..very clean ...stayed 2 nights ...would stay again for the price...overall needs a little touch up interior and exterior etc.

It’s showing some wear. Rear door should be guest access but was unlocked.

It’s showing some wear. Rear door should be guest access but was unlocked.

The bed was great to sleep in but the conditions of the room was horrible. The usb outlet didn’t work, one of the lamps in the picture would turn on and off by itself. The pool was closed for maintenance on July 4th weekend, that’s crazy. As you can see in the pictures that there was a hole in the wall in the bathroom. The outlet near the bathroom sink was about to cave in. Won’t be staying at this hotel in the near future. We came from out of state

The bed was great to sleep in but the conditions of the room was horrible. The usb outlet didn’t work, one of the lamps in the picture would turn on and off by itself. The pool was closed for maintenance on July 4th weekend, that’s crazy. As you can see in the pictures that there was a hole in the wall in the bathroom. The outlet near the bathroom sink was about to cave in. Won’t be staying at this hotel in the near future. We came from out of state

The room, bathroom, and general space was very dirty. The shower and sink was full of hair. The bed had hair on it. The room smelled HEAVILY of mold.

The room, bathroom, and general space was very dirty. The shower and sink was full of hair. The bed had hair on it. The room smelled HEAVILY of mold.

Everything good got to the room had no battery in the remote we to the front desk was given dead battery for the remote it never worked i had to purchase my own not able to get to front desk from my room had to go through the outside

Everything good got to the room had no battery in the remote we to the front desk was given dead battery for the remote it never worked i had to purchase my own not able to get to front desk from my room had to go through the outside

I checked my bank account this morning and the amount was indeed charged to my card.

I checked my bank account this morning and the amount was indeed charged to my card.

Some areas need maintenance

Some areas need maintenance

Good area 👌

Good area 👌

Front desk very rude when our family visited in the front lobby made us leave the area after 730pm

Front desk very rude when our family visited in the front lobby made us leave the area after 730pm

Buen hotel

Buen hotel

Staff friendly, professional and accommodating. Rooms spacious and clean, housekeeping makes sure you have everything you need. She really goes above expectations. Beds were comfortable. Location convenient and walkable. The only thing I had an issue with was the smell as I stated before I have respiratory allergies and I’m very sensitive to molds and dust.

Staff friendly, professional and accommodating. Rooms spacious and clean, housekeeping makes sure you have everything you need. She really goes above expectations. Beds were comfortable. Location convenient and walkable. The only thing I had an issue with was the smell as I stated before I have respiratory allergies and I’m very sensitive to molds and dust.

Great location

Great location

Good

Good

Staff is Awesome. Goes above and beyond to get issues resolved. Kids love the breakfast. Lobby and breakfast area are very clean and inviting. Rooms were clean and very spacious. Only issue I have is the smell throughout. I’m very sensitive to smells due to allergies. Maybe just needs a little touch up here and there. Other than that everything is Great!

Staff is Awesome. Goes above and beyond to get issues resolved. Kids love the breakfast. Lobby and breakfast area are very clean and inviting. Rooms were clean and very spacious. Only issue I have is the smell throughout. I’m very sensitive to smells due to allergies. Maybe just needs a little touch up here and there. Other than that everything is Great!

I was very disappointed about the stained sheets on bed. Worker told me its hard to get Indian food out the sheets. Water did not get cold. Had to change rooms 3 times. Bath knob cut me and my daugther finger. Pool was dirty.

I was very disappointed about the stained sheets on bed. Worker told me its hard to get Indian food out the sheets. Water did not get cold. Had to change rooms 3 times. Bath knob cut me and my daugther finger. Pool was dirty.

Old facility but staff very courteous

Old facility but staff very courteous

The location was excellent for the four of us and I did enjoy my short stay. However, it is an older property in need of many repairs. Still, the staff was friendly and helpful - which is why I gave them an extra overall star. Lots of other things nearby as well. Note - although they have a workout room available, breakfast and pool. As is, no one should ever pay more than $70/night - and that is being VERY generous.

The location was excellent for the four of us and I did enjoy my short stay. However, it is an older property in need of many repairs. Still, the staff was friendly and helpful - which is why I gave them an extra overall star. Lots of other things nearby as well. Note - although they have a workout room available, breakfast and pool. As is, no one should ever pay more than $70/night - and that is being VERY generous.

Hair in tub Roach running when bathroom light came on Hotel room door didnt shut securely

Hair in tub Roach running when bathroom light came on Hotel room door didnt shut securely

Great place to stay

Great place to stay

The king room was redone recently and done poorly. Half the outlets didn’t work, the elevator felt like we were gonna be stuck, the WiFi and tv was very choppy.

The king room was redone recently and done poorly. Half the outlets didn’t work, the elevator felt like we were gonna be stuck, the WiFi and tv was very choppy.

Very nice

Very nice

I thought it was very clean, wifi was a little slow but didn't come to this hotel for the wifi so it was not an issue for us. Staff was friendly, breakfast was not bad, it was what I was expecting to have for a hotel breakfast so couldn't complain. My stay at the hotel was quite nice and enjoyable.

I thought it was very clean, wifi was a little slow but didn't come to this hotel for the wifi so it was not an issue for us. Staff was friendly, breakfast was not bad, it was what I was expecting to have for a hotel breakfast so couldn't complain. My stay at the hotel was quite nice and enjoyable.

This stay was extremely disappointing and I wouldn’t stay again or recommend this. The TV didn’t work, the room smelled of urine and the sink was clogged. The elevator and doors were soiled. But my bed was extremely comfortable and aside from the smell it was very clean

This stay was extremely disappointing and I wouldn’t stay again or recommend this. The TV didn’t work, the room smelled of urine and the sink was clogged. The elevator and doors were soiled. But my bed was extremely comfortable and aside from the smell it was very clean

Hotel is very nice and staff is helpful. Stayed a total of 3 nights while waiting for my condo to finish renovations. Lemon water and breakfast available. Great stay overall!

Hotel is very nice and staff is helpful. Stayed a total of 3 nights while waiting for my condo to finish renovations. Lemon water and breakfast available. Great stay overall!

Homeless were at the breakfast buffet

Homeless were at the breakfast buffet

The rooms had a musty smell.

The rooms had a musty smell.

N/a

N/a

Breakfast is great! The staff is amazing, from front desk to housekeeping. If I could 10stars I would.

Breakfast is great! The staff is amazing, from front desk to housekeeping. If I could 10stars I would.

This hotel is just fine for a 1-2 night stay. There were no towel holders in the bathroom which was mildly inconvenient.

This hotel is just fine for a 1-2 night stay. There were no towel holders in the bathroom which was mildly inconvenient.

.

.

Unkempt property, room was disguising, dried blood on the shower curtain, shady characters outside all times during the night waking me up. Overall, I would never stay here again unless they paid me!!!!

Maybe just remade the bed when the last guest left definitely not very cleanly.

The house keeping kept waking me up, so I didn’t get any good sleep. So, that was very annoying. The staff was okay, because they allowed early check in which I needed. However, the early check in fee was $60. It’s not the best hotel, but it was good if you absolutely just needed somewhere to stay. They had to move me to another room. And in one room the carpet was absolutely soaked. It became very noisy, as the wall are thin. The guest play music out of their cars. And overall not, the type of guest you want to stay around long term. . . . Also, Roach! Found a roach in the bathroom. But if you absolutely need somewhere to stay for a night, than do what you have to do. That’s all

Sheets weren't changed from previous guest. Disgusting!

So, I was alone for this trip. The room was nice and clean. Nothing broken or outdated. The bathroom was spotless and everything was in proper working order. The location is ideal being close to all sorts restaurants and entertainment. The front end workers were very kind and respectful. The breakfast was very mediocre, however. It’s also free so take it or leave it honestly.

It was clean, quiet, staff was friendly and responsive. Easy check in.

Staff super friendly and helpful. Room clean. Would definitely stay again.

We could smell cigarette smoke in the room, but was too tired to see is we could change rooms.

Private patios... dont close the door you will have a new adventure!

Excellent

It's very nice place and clean nice service I will comen back .plus ver closed to Publix market and dinning restaurant's

Wonderful stay highly recommended

Roaches and heating unit smelled of urine...

Great location to visit our friends in Roswell. Service was excellent, very friendly staff. We enjoyed our stay.

Great place to stay

Our key cards continued to not work. They gave no compensation for this inconvenience.

It was great

Cheap and clean

the heat was not working and the staff did not give me a different room

Very nice staff, but there's no elevator, and the interior is VERY old. There was even a stain on one of my sheets. I've seen better continental breakfast bars at similar priced hotels. This was just a place to get away from the snow storm in my area, but I wouldn't go back.

Had a great stay. Plan on going back.

We were checked in through a kiosk…not great. The hotel needs to be updated.

The hotel is dated, wall painting is old, carpet is stain, smell funny. The bed comforted was old and ripped, the toilet was a little detached. I didn’t complaint because literally I only use the hotel to sleep, bed was comfy, I brought my own pillow. Clean towels and housekeeper daily.

Great service, clean and perfect rooms

Amazing hotel. Always clean; great stay

This property was not up to the standards of most Comfort Inns. Staff referred me to a kiosk even though she wasn’t busy. I prefer to deal with people instead of a kiosk. Only 2 towels provided and one towel had a black stain and should not be in use, the electrical outlet was a fire hazard. There was no conditioner in the container which I discovered while showering. Will not be back.

Plenty of space and very convenient

Staff is great. Very friendly and helpful. The breakfast is what you expect for free, but still pretty good. Good variety of foods and drinks, and the breakfast area is clean. Our room was clean but clearly hasn’t been updated yet. It had the smell of an old room. The exterior of the property really needs works. Lots of areas at the door entrances that are heavy with weeds, many areas of dead grass or no grass at all (i.e. dirt). The room rates are excellent.

I loved my stay at this hotel really all super clean check-in was a different experience as it was by video call but the lady was super friendly.

Steps and carpeting could use a good cleaning/vacuuming.

I have no real complaints. Saw a few ants but it wasnt anything major. Literally like 4. Had to keep replacing the key cards aswell. Once because i locked myself out like a noodle. The other times the keys just failed to work after 1 use for me and my wife. Other than that it was pretty good. Not expensive and peaceful the way i prefer. I will stay again😎

Good stay; nice and quite

Bed bugs Rm 110

okay

It was ok. Its definitely dated. The kiosk check in process was ridiculous! Not a fan at all.

Poor service.

The person at the front counter didn’t even check me in, it was a kiosk with a remote person. So unnecessary and really impersonal and off putting.

Groomed

hotel has roaches so I checked out

It was very loud. You could hear in from the other rooms. They only give you 1 key per room and that was a major pain.

Rente 3 habitaciones, las cuales no estaban correctamente supervisadas, no estaban aptas para recibir a un guest. Las sabanas tenian pelos, habian manchas en la paredes e incluso una de ellas tenia mildew en el techo. Solicite hablar con la manager o supervisor de housekeeping, pedi que por favor fuera a los cuartos para mostrarle los detalles, la chica me llamo y me pregunto que queria le indique que necesita que por favor fuera a las habitaciones ya que necesitaba mostrarle los detalles que tenian y me dijo que ella tenia mucho trabajo ya que tenia muchos check outs que buscara una housekeeper y le dijera lo que necesitaba, a lo cual le respondi que no que debia ser ella la que me asistiera y me identifique con ella como una supervisora de housekeeping y queria mostrarle todo lo que habia en la habitacion ya que deberia de haber sido supervisada antes de entrar un guest y necesitaba mostrarle esos detalles ya que son oportunidades para mejorar la calidad, a lo cual me contesto que si eso era todo y me colgo. Por lo tanto no realice el complaint pero esto es inaceptable, la respuesta que esta supervisora le indica al guest. Baja la calidad y compromete los estandares. Tengo fotos de los detalles. Solocite hablar con ella directamente para no tener que hacer este comentario pero desafortunadamente recibi un mal trato.

Great facility and excellent customer service