Sheraton Rockville Hotel

The rooms are very dated and not worth it for the same price as other updated hotels in the area. I’d put it on par with a motel6 at a higher price. Not worth it

The hotel staff were very friendly and accommodating. They kindly allowed an early check-in for our convenience, and the overall service was excellent. We had a very pleasant stay and would gladly return

Easy access to the surrounding area of Rockville/Gaithersburg $15 dollars for parking in an unsecured open lot, which would have been free anywhere else in the US. I selected the property because it wasn't in the heart of the downtown to avoid parking cost. The breakfast was poor quality. You pay $22 dollars for eggs, potatoes, and sausage. $4 dollars for coffee (no lobby coffee), and $3 dollars for toast. The sausage was very small (3 pieces) and overcooked, like it had been cooked early in the morning. For what you expect at a Sheraton, the prices did not live up to the value. The tubs were small as well. I'm a short guy and I found myself having to angle myself just to stand in the tub for shower. I probably could have overlooked some of this, but adding the $15 dollars a day for the parking, which you could tell that they had no real enforcement mechanize either (didn't provided passes), set my initial experience. Felt like getting nickeled and dime for poor quality. I could have gone to Best Western for the same price (free breakfast and parking) for the same price.

Very Clean, great location!

The location is prime. It’s close to everything.

No drawers if you plan staying several days. Bath tub felt very slippery.

Everything was great, but the tub was very small. Thanks again enjoyed are stay

Superb

Bad customer service,

The shower ran out of hot water and the bed was very soft

The location is very convenient, it took a very long time for shower to warm up!!

Pleased and will visit in the future.

No hot water. Warm at best. One front desk person lied about knowing there was a problem and on the next shift the desk person admitted they had a problem. Never should have rented the room.

Ok

Ok

Food prices. cleaning staff removed things they should not have.

Beautiful decor, comfortable & quiet. Food prices. cleaning staff removed things they should not have.

they ran out of chicken wings & crab cakes on Friday and had none the rest of the weekend. Restaurant wasn't open for lunch on Saturday and Sunday. it made for a long day.

The staff is quite attentive and helpful. I’m a little upset that the daily parking rate is $15.

The staff is quite attentive and helpful. I’m a little upset that the daily parking rate is $15.

parking was safe

The room was clean… as usual I requested a quiet room preferably top floor away from everyone and everything. I was assigned the 3rd floor next to a crying baby. Fortunately they weren’t here both nights but again it’s customary to have children, pets, families etc on the first couple of floors and solo travelers on the top floor. It’s a simple concept and simple to follow it just takes a little extra time but less time than hearing and trying to fix complaints. Parking was convenient and the restaurant staff and food was good!

They could not print out the receipt at checkout.

Hotel was clean MG front desk staff was so nice and professional

They changed for parking. 15$ per day I asked to extend my stay for 9 more days with the same rate and they jack up the price. I moved to another hotel up the street they gave me free parking and early check in . Pay for parking

They changed for parking. 15$ per day I asked to extend my stay for 9 more days with the same rate and they jack up the price. I moved to another hotel up the street they gave me free parking and early check in . Pay for parking

Room was comfortable. All staff provided excellent service. Very professional, helpful and kind.

Room was comfortable. All staff provided excellent service. Very professional, helpful and kind.

Everything is very old and outdated! Sheets are very thin. AC unit makes a lot of noise.

You get a good room and good location for what you pay. It’s worth it. Service: I asked for a wine opener at front desk and was told please bring it back here. I felt it was not really hard for the staff to come back and grab it if they needed it.

You get a good room and good location for what you pay. It’s worth it. Service: I asked for a wine opener at front desk and was told please bring it back here. I felt it was not really hard for the staff to come back and grab it if they needed it.

Bed was comfortable. Shower good. No convenient electrical plugs for electronics. Ants in bathroom and nightstand. No bars for towels iin bathroom. No coffee in lounge for morning,.

Bed was comfortable. Shower good. No convenient electrical plugs for electronics. Ants in bathroom and nightstand. No bars for towels iin bathroom. No coffee in lounge for morning,.

Yes

Everything is ok to stay

breakfast was good staff was welcoming

Easily accessible, clean and friendly staff. The only trouble I had was with the elevators being slow and the doors closing too fast. LOL Just gave me the opportunity to practice patience.

Very friendly staff. Did a great job hosting breakfast

The cleaning staff did a wonderful job but threw away food that I had plan to eat later.

The decor was really beautiful. The room was clean & comfortable. The cleaning staff did a wonderful job but threw away food that I had plan to eat later.

Exceptional

Highly recommend!!!

The property is quite clean, and staff was very nice! We stayed the room which was not good on noise reduction since next door talked aloud on the phone, we could hear it all even in late night. Since we only stayed two nights, we did not request to change room. But we did tell the front desk staff.

Check in experience was horrible.

Room has microwave and refrigerator. I didn’t bring toothpaste due to the TSA regulations. Now a days most hotels has small toothpaste along with other cosmetic products. It will be better to keep a small toothpaste in the bathroom.

Very good

Room has microwave and refrigerator. I didn’t bring toothpaste due to the TSA regulations. Now a days most hotels has small toothpaste along with other cosmetic products. It will be better to keep a small toothpaste in the bathroom.

every place from outside to inside and room was cleaned

Staff was very helpful & hotel has nice restaurant & friendly staff! Thanks!

This was an odd stay. The hotel is in a peaceful location. The room was well appointed however, it had too few outlets and the Internet was spotty, slow or to the point of giving up on trying to get my work done. Very frustrating. The staff on checkout was young and made it sound like a problem to check out and return key cards in person. She told me “I see that you’re older and it’s no longer a thing to check out in person. It all online now”. Other thing is the shower curtain in room 310 didn’t reach fully around causing one side exposed and water on the floor.

There was a problem with 2 people checking in and it took us 35 minutes to check in! Unacceptable!

We were grateful for a great bed and very clean room and bathroom.

Did not inform me of the non-refundable pet fee ($150 per dog) until I checked in.

Wish I had a microwave in the room but all was very satisfied stay.

Clean room. Very attentive

Great and quiet location, close to shopping and places to eat. Easy access to the interstate.

Superb

I did not have breakfast at the hotel. However the sheets and towels looked grumpy like they didn’t change them. I asked for new ones The bed, sheets and the towels looked grumpy as if they were not changed and I had to go downstairs to the receptionist to get fresh ones myself because your hotel had no room service at the time I requested for assistance and your hotel blankets are very thin for a hotel.

I did not have breakfast at the hotel. However the sheets and towels looked grumpy like they didn’t change them. I asked for new ones The bed, sheets and the towels looked grumpy as if they were not changed and I had to go downstairs to the receptionist to get fresh ones myself because your hotel had no room service at the time I requested for assistance and your hotel blankets are very thin for a hotel.

No wash towels in the room, ants everywhere, baby crying all night. From1230 to 330, no sleep

I'm very happy Had a terrific weekend

Had a terrific weekend

An older Sheraton. Not as updated and higher end that I'm accustomed to when staying at Sheraton hotels. Had to pay for parking in an open non-secured, uncovered lot. No reason you should need to pay. Breakfast is not included and very pricey. Tucked away in a neighborhood so nothing is close by. Sheets and pillows were mediocre. Disappointed with my stay here.

Exceptional

Disappointing

Very good

Great

Did not bring my pet this time , but definitely the personnel give me a warm welcoming.

Place to sleep, which is what was needed. Room was clean but shower water never warmed up. TV remote was finicky. It's a good hotel, but small upgrades may would make it go from good to great 4/5 stars.

Staff was great!!

Location. Rooms were nice Smell in hallways.

I ❤❤❤❤ Sheraton. From the receptionist to the caretakers they are always nice. I truly appreciate the little things in the room, like a shower cap, which I forgot, and a complimentary bottle of water, and coffee. Will be back!!

I ❤❤❤❤ Sheraton. From the receptionist to the caretakers they are always nice. I truly appreciate the little things in the room, like a shower cap, which I forgot, and a complimentary bottle of water, and coffee. Will be back!!

The room was spotless and the thermostat was at the perfect temperature. The front desk staff was very nice.

The room was spotless and the thermostat was at the perfect temperature. The front desk staff was very nice.

The hotel was vlean , quiet and in good condition. We will stay again

The hotel was vlean , quiet and in good condition. We will stay again

The location is optimal. The property itself is clean and has a multitude of amenities. The staff including housekeeping is exceptional. The housekeeping staff is so attentive that I felt the urge to leave a tip.

The coffee bag from the previous guest was still in the machine. No mild and single cup. One of the pillow covers is a bit dirty. Never use you again

Cons-Shower and faucet water lukewarm at best, even after 10min

Cons-Shower and faucet water lukewarm at best, even after 10min

Registration and housekeeping were very good. Restaurant was overpriced for what you get and did not have everything listed in its menu. Elevator was always alarming. I was disappointed that there was no free wi-fi. Some in our group received free breakfast and others did not which was also disappointing. Fitness facility was better than many hotels of this size.

Registration and housekeeping were very good. Restaurant was overpriced for what you get and did not have everything listed in its menu. Elevator was always alarming. I was disappointed that there was no free wi-fi. Some in our group received free breakfast and others did not which was also disappointing. Fitness facility was better than many hotels of this size.

Breakfast was very bad.

You don't have microwave

Eveetth

Eveetth

The front desk staff were very unhelpful with me and my family. I tried to tell her that me and my husband have not used Marriott Bonvoy in a long time, but she made minimum effort to find our account on the system. Also they charged us an incorrect smoking fee of $500, when nobody in my household smokes. Also I tried to contact the manager and still no replies. The front desk could it have been more customer service friendly, show more hospitality, and treat us with respect.

Staff was pleasantly helpful. The kitchen wasn’t open there was a fire when I arrived and the next morning they was closed. Room was clean but the bathroom had mold at the bottom of shower door and the shower door was off at the bottom.

Staff was pleasantly helpful. The kitchen wasn’t open there was a fire when I arrived and the next morning they was closed. Room was clean but the bathroom had mold at the bottom of shower door and the shower door was off at the bottom.

Property appeared well maintained and rooms nicely updated and clean. We were missing some room amenities but overall nice property.

Property appeared well maintained and rooms nicely updated and clean. We were missing some room amenities but overall nice property.

Repairs wee needed on the blackout shade and the glass shower door.

Repairs wee needed on the blackout shade and the glass shower door.

Surprised with a $250 “amenities fee”!!! With a 3-5 BUSINESS day wait to get it refunded. Not in writing or on any reservation notification. Random charge for no reason. Will NEVER book with another Marriott again

Surprised with a $250 “amenities fee”!!! With a 3-5 BUSINESS day wait to get it refunded. Not in writing or on any reservation notification. Random charge for no reason. Will NEVER book with another Marriott again

Staff at night was nice! They have great smoothie on the restaurant!

Staff at night was nice! They have great smoothie on the restaurant!

Hotel is in need of refurbishing

Hotel is in need of refurbishing

nice hotel. Good omelettes. house keeping has erratic schedule.

nice hotel. Good omelettes. house keeping has erratic schedule.

I did not partake in the breakfast or Bar services

I did not partake in the breakfast or Bar services

Clean room

Clean room

The Sheraton Rockville is still my preferred hotel in this DC suburb, and I normally stay there 4 times every year for a few days each time. It's a slightly older, but still nice property in a good location with large, comfortable rooms and a friendly staff. Like most hotels, I wish they would check their rooms more frequently for maintenance issues, so I'd suggest checking the room when you first arrive. I can tell you they are very good about changing your room if needed.

The Sheraton Rockville is still my preferred hotel in this DC suburb, and I normally stay there 4 times every year for a few days each time. It's a slightly older, but still nice property in a good location with large, comfortable rooms and a friendly staff. Like most hotels, I wish they would check their rooms more frequently for maintenance issues, so I'd suggest checking the room when you first arrive. I can tell you they are very good about changing your room if needed.

My main issue started after the first night. I woke up to an email from my bank stating that they had blocked a $1500 (!!!) charge on my card from Sheraton. I immediately called the front desk to investigate, and was told that this was the "smoking fee". Not only was there absolutely zero smoking or vaping during my stay, this $1500 charge was absurd and a totally different number from the posted $300 smoking fee. The very apologetic front desk agent explained that the hotel had installed new sensors, and that they happened to be very sensitive and guests had ran into issues with them before. Despite this, my card was charged a total of four times over the weekend, each transaction being blocked by my bank. Upon checkout, the supervisor assured me that there would be no more charges and that I would get the $250 incidental deposit back in full by the end of the week. Surprise, surprise...the end of the week comes and the previously pending incidental charge goes through. I email the General Manager about this twice, and after no respo

My main issue started after the first night. I woke up to an email from my bank stating that they had blocked a $1500 (!!!) charge on my card from Sheraton. I immediately called the front desk to investigate, and was told that this was the "smoking fee". Not only was there absolutely zero smoking or vaping during my stay, this $1500 charge was absurd and a totally different number from the posted $300 smoking fee. The very apologetic front desk agent explained that the hotel had installed new sensors, and that they happened to be very sensitive and guests had ran into issues with them before. Despite this, my card was charged a total of four times over the weekend, each transaction being blocked by my bank. Upon checkout, the supervisor assured me that there would be no more charges and that I would get the $250 incidental deposit back in full by the end of the week. Surprise, surprise...the end of the week comes and the previously pending incidental charge goes through. I email the General Manager about this twice, and after no respo

The room was very clean and nice

The room was very clean and nice

Overall good, quiet and clean

Overall good, quiet and clean

Fresh breakfast menu, but they were somewhat confused the type of toast.

Fresh breakfast menu, but they were somewhat confused the type of toast.

Room wasn’t reserved

Room wasn’t reserved

Found out at check-in that the pet fee was a ridiculous $150 for one night, doubling the cost of our room.

Found out at check-in that the pet fee was a ridiculous $150 for one night, doubling the cost of our room.

Great hotel

Great hotel

They canceled my reservation last minute

No complaints! all was good!

No complaints! all was good!

No complaints! all was good!

No complaints! all was good!

Room was clean and well stocked. Enjoyed my short stay

Room was clean and well stocked. Enjoyed my short stay

Dated rooms, feather pillow (allergic), no free breakfast as advertised

Love this place. I’ve stayed here for work many times. The town has grown right up to the door. It’s a comfortable hotel.

Love this place. I’ve stayed here for work many times. The town has grown right up to the door. It’s a comfortable hotel.

This is my default go to Hotel when I am in the DC area.Love it! I see an improvement from the 2021 Covid area. Keep up the great work!

This is my default go to Hotel when I am in the DC area.Love it! I see an improvement from the 2021 Covid area. Keep up the great work!

Noisy after 10pm because near elevator and Club Lounge.

Noisy after 10pm because near elevator and Club Lounge.

Good location. We had 2 nights there and 2nd night they vacancy my room and same one getting into our room. We got lucky because and the same time we were right behind them and showed our room number. Still unprofessional service from the Sheraton hotel.

Liked the location and the appearance snd the staff. I think I was having a bit of a bedbug problem in my first room, but they let me switch rooms the 2nd night before I went to bed. Had no buf problem in new room.

Liked the location and the appearance snd the staff. I think I was having a bit of a bedbug problem in my first room, but they let me switch rooms the 2nd night before I went to bed. Had no buf problem in new room.

though the kitchen was not open. They understood that I had been travelling since 3am and no food was offered on both flights I was on. So they said not to worry and they would take good care of me until I left the next day!

though the kitchen was not open. They understood that I had been travelling since 3am and no food was offered on both flights I was on. So they said not to worry and they would take good care of me until I left the next day!

Very noisy can hear everything going on in the room next door. Very thin walls

Very noisy can hear everything going on in the room next door. Very thin walls

Restaurant didn’t have a clue what they were doing. Ordered grilled cheese with Swiss. 1st time came out with cheddar, 2nd time came out with pepper jack. I had to order something else because you don’t have Swiss cheese. It was kind of ridiculous. Room was clean but poor craftsmanship. Bathroom ceiling peeling and a really bad caulk job. Pro tip for gcpm or engineer- use tape when caulking. The shower diverter needs to be replaced because it was really hard to get warm water without burning you. I would have engineering check and see what the temperature of the water is at. It should be 125 for hotels.

Restaurant didn’t have a clue what they were doing. Ordered grilled cheese with Swiss. 1st time came out with cheddar, 2nd time came out with pepper jack. I had to order something else because you don’t have Swiss cheese. It was kind of ridiculous. Room was clean but poor craftsmanship. Bathroom ceiling peeling and a really bad caulk job. Pro tip for gcpm or engineer- use tape when caulking. The shower diverter needs to be replaced because it was really hard to get warm water without burning you. I would have engineering check and see what the temperature of the water is at. It should be 125 for hotels.

The hotel itself was good. Front staff wasn’t very nice. However, be prepared for the deposit on your stay. They don’t tell you, not even the front desk said anything. It’s $250. That’s my only issue. Thankfully we had that but I want prepared saying it was not a hotel like that.

The hotel itself was good. Front staff wasn’t very nice. However, be prepared for the deposit on your stay. They don’t tell you, not even the front desk said anything. It’s $250. That’s my only issue. Thankfully we had that but I want prepared saying it was not a hotel like that.

Very attractive lobby and rooms. Helpful staff, comfortable bed, and very clean. Room lighting was dim, would like some brighter lights (not all, but some). It would've been nice to have a luggage stand, as there was no place to lay out a suitcase except on the desk (most places we have stayed have the fold-up luggage racks). Also, we would have appreciated more surface space in the bathroom (a shelf or table under the sink would help a lot).

Excellent

Excellent

I stayed in a club-level room, and it was the best hotel experience I had over the past year. The location is great, the room was spotlessly clean, the bed was comfortable, and the personnel went above and beyond to ensure a smooth experience (including early check-in). The club lounge is pretty neat too. It's be nice to get more breakfast options.

Great place to stay! Loved the location, good proximity to my family’s house.

Great place to stay! Loved the location, good proximity to my family’s house.

Decent place!

Decent place!

Very convenient, classy, and easily accessible.

Very convenient, classy, and easily accessible.

The cleanliness and overall operation has improved in the past year. Manuel is great in the resteraunt.

The cleanliness and overall operation has improved in the past year. Manuel is great in the resteraunt.

Staff is welcoming and very considerate and respectful

Staff is welcoming and very considerate and respectful

It was clean, the staff was exceptionally friendly, and the location was close to our family. Small suggestion: the channel guide on the TV only displays the channel names and none of the programming. So one has to watch one channel at a time, wait for the commercials to get over before you know what’s showing. Not a large problem but most of your competition does it better. PS there are two channels with lots of movie selections but each movie costs $21.99.

It was in a good location They left my room open and nobody called me to discuss anything about it. My staff was left all over the place.

Breakfast very good too. Thanks!

Breakfast very good too. Thanks!

A bit outdated.. and need to take care of the outside

Nice

Nice

Lock door lock wasn’t working, bed linen was filthy. Toilet wouldn’t flush. Moved to another room, door lock was not working.

Lock door lock wasn’t working, bed linen was filthy. Toilet wouldn’t flush. Moved to another room, door lock was not working.

Very helpful. Great staff.

Very helpful. Great staff.

Good hotel

Good hotel

This property is a good location for my visit, feels so safe, easy in and out, clean, comfortable, and friendly.

This property is a good location for my visit, feels so safe, easy in and out, clean, comfortable, and friendly.

Got there late in the evening - around 9:30 pm, but there was no hassle check in. Got to my room quickly, key card worked fine. Room was very comfortable and cool (temperature), Clean. Not too quiet at first (there was a kid screaming somewhere in a nearby room), but that stopped after about a half hour.

Got there late in the evening - around 9:30 pm, but there was no hassle check in. Got to my room quickly, key card worked fine. Room was very comfortable and cool (temperature), Clean. Not too quiet at first (there was a kid screaming somewhere in a nearby room), but that stopped after about a half hour.

Common areas were ok. Bedding and room cleaning could be improved. Most importantly there was only a 1/4 roll of toilet paper and no backup, there should always be a backup!

Common areas were ok. Bedding and room cleaning could be improved. Most importantly there was only a 1/4 roll of toilet paper and no backup, there should always be a backup!

It was good overall, breakfast was way overpriced in my opinion.

It was good overall, breakfast was way overpriced in my opinion.

Staff were not as nice or polite as they could have been

Staff were not as nice or polite as they could have been

Excellent

Excellent

They would not honor the price you gave me and I am contesting it with my credit card company. If this is not taken care of I will never use Expedia again and will advise everyone I know to not as well

They would not honor the price you gave me and I am contesting it with my credit card company. If this is not taken care of I will never use Expedia again and will advise everyone I know to not as well

Sheets had mold all over them. They were filthy

Sheets had mold all over them. They were filthy

Our stay was nice but there were a few things lacking such as TV channel options and local information regarding restaurants etc. Pleasant but not impressive

Our stay was nice but there were a few things lacking such as TV channel options and local information regarding restaurants etc. Pleasant but not impressive

Everything

Everything

The bed was lumpy and “off” and the shower was slippery with no bumps or grooves to help from slipping

The bed was lumpy and “off” and the shower was slippery with no bumps or grooves to help from slipping

great location and staff

great location and staff

Customer service is great too close to Washington DC Recommend for stay visiting DC and Baltimore

Customer service is great too close to Washington DC Recommend for stay visiting DC and Baltimore

Great time!

Great time!

Excellent service

Excellent service

My recommendation is skip this hotel and find somewhere else that is truly worth the money without the endangerment of your health, I did get sick after already feeling poorly from a painful dental extraction. I feel that this hotel took my advantage of my trust.

My recommendation is skip this hotel and find somewhere else that is truly worth the money without the endangerment of your health, I did get sick after already feeling poorly from a painful dental extraction. I feel that this hotel took my advantage of my trust.

I wondered why I felt poorly and then I noticed old food in the fridge, no toiletries, specifically hand soap and dirty bed linens on a re-made bed.

I wondered why I felt poorly and then I noticed old food in the fridge, no toiletries, specifically hand soap and dirty bed linens on a re-made bed.

This survey is too long, although it is nice that you allow someone to write in their thoughts. I did not like the fact that the fan on the room heater/AC was always on even if you turned it off. I thought of unplugging it from the wall, but decided not to. The toilet would not flush when I got there, but the Handyman fixed it right away. My sink had cracks running from side to side. And overall things were a bit weathered, but that doesn’t bother me too much.

This survey is too long, although it is nice that you allow someone to write in their thoughts. I did not like the fact that the fan on the room heater/AC was always on even if you turned it off. I thought of unplugging it from the wall, but decided not to. The toilet would not flush when I got there, but the Handyman fixed it right away. My sink had cracks running from side to side. And overall things were a bit weathered, but that doesn’t bother me too much.

The Sheraton in Rockville is still my 'go to' hotel in this area and I usually stay there about 15-20 nights per year. The property is well-maintained, and the restaurant is now back open for breakfast and dinner. They charge a nightly fee for parking, but it's not too much. Rooms are large, attractively decorated, and comfortable.

The Sheraton in Rockville is still my 'go to' hotel in this area and I usually stay there about 15-20 nights per year. The property is well-maintained, and the restaurant is now back open for breakfast and dinner. They charge a nightly fee for parking, but it's not too much. Rooms are large, attractively decorated, and comfortable.

The young very well dressed man named Jeffrey at the front desk is such a absolute pleasure to deal with. Very accommodating hotel. I’ve started there several times, this time I came into town for a job interview.. they even wished me well.. it’s the simple pleasantries. I will stay there again.

The young very well dressed man named Jeffrey at the front desk is such a absolute pleasure to deal with. Very accommodating hotel. I’ve started there several times, this time I came into town for a job interview.. they even wished me well.. it’s the simple pleasantries. I will stay there again.

They gave me a full bed wven though i pirchased a king

They gave me a full bed wven though i pirchased a king

The STAFF makes this facility the rating I provided. From arrival at 2:30AM due to weather issues, to the lovely service by restaurant staff and the cleaning crew - they make this place much more than the facility itself!

The STAFF makes this facility the rating I provided. From arrival at 2:30AM due to weather issues, to the lovely service by restaurant staff and the cleaning crew - they make this place much more than the facility itself!

large rooms, convenient design, quiet

large rooms, convenient design, quiet

The staff was very friendly, rooms were comfortable and clean

The staff was very friendly, rooms were comfortable and clean

We did an overnight stay. The premises were clean and the staff was friendly and hopeful. I'd recommend this hotel to a friend or family member.

We did an overnight stay. The premises were clean and the staff was friendly and hopeful. I'd recommend this hotel to a friend or family member.

It’s simply below the standard I have come to expect when staying at a Sheraton.

Stay was great, all staff was super helpful and nice

My only complaint, although a minor one, is the toilet paper which I class with that found at a service station, not a very nice hotel.

It was nice and clean

The location of this property is very good and walkable to a lot of places. The staff are very nice and supportive. The other hotel guests were laud and they made a lot of noises in mid-night and early in the morning. I do not know how the hotel staff could manage these unexpected laud guests at these odd hours.

Nice restaurant. Great service.

It was a great option for what we needed.

I always enjoy my stay here.

Convenient to Metro Station to go to DC

The Room is very elegant.

The location was amazing. Clean Room, friendly and welcoming staff!

Everything about the Sheridan felt like an upgrade. Fully equipped bathroom, extra fluffy towels, in room coffee maker came with Starbucks. Six king sized pillows on the bed. The in house restaurant and bar had delicious food and drink. It was perfect not to have to leave to get food since the weather was subzero temperatures.

Great services!

Good place but rates, reward points, and services differ based on source of reservation.

It was very clean & comfortable.

Like all Marriott properties, the Rockville Sheraton was a 5 star stay. But, this Sheraton scored 6 stars in one category, the bar/restaurant staff. They were the best. Good people. Great staff all the way round throughout the facility

Charging for parking has an extremely negative perception. It hurts the brand. Intuitively it screams greed, bottom line revenue or struggling financially. Please remove the additional parking fee, it’s like we are offsetting your personal property taxes.

Absolutely magnificent. Comfortable, well appointed room, with every necessity to make our stay comfortable. The room was also beautifully decorated. Great water pressure, suoer comfortable luxurious beds. Just a dream. Friendly front desk, lovely lobby, wonderful breakfast, safe area.

It was good. I like it

Great checnin

Nice stay

Very clean, staff was very professional and helpful.

I liked how clean the property was and the location. Its located in a quiet neighborhood near shopping and entertainment.

Easy commute to Walter Reed, quiet location and staff was always helpful

This is still my 'go-to' hotel in Rockville and I usually stay there about 12-15 nights per year when visiting relatives. Rooms are clean, large and very comfortable. Front desk is friendly and helpful. They've started charging for parking ($10/day) but it's not excessive and they are back to doing housekeeping every night. Convenient location on a quiet cul de sac with no through traffic.

Staff at the hotel was efficient, friendly and helpful. Quick check in and knowledgeable about the area.

The $10 per night parking charge and the “resort” fee were ridiculous. They are annoying examples of the junk fees multi-billion dollar corporations add on in order to squeeze a little more from customers. If Marriott needs to pad their bottom line, why not just add $10 to the room rate and advertise “free parking”? It would at least be a better PR move.

Clean friendly close to transportation n shops great service

The hotel was clean and comfortable, both the room and common areas.

I’m disappointed that they charge for parking. There is plenty of parking. They are just nickle and diming folks. They never used to charge for parking. This may be my make or break point.

The restaurant selection was very limited.

I only wish the attached restaurant had like, a burger and fries on the menu.

We love the location. Convenient to downtown and we also have family who in King Farm so it’s great for overflow

Very loud. could hear the activities in neighboring rooms. Bathroom is in bad shape. Renovations required.

Awesome stay; felt like a self care getaway

Excellent experience

Very negative experience. I made reservations requested a first floor room. I called prior to checking in and they told me that one would definitely be available. When I arrived, there was an employee working the check in he said he’d only been there three weeks and a couple in front of me was experiencing issues checking in while the employee was on FaceTime with someone on his phone. When I was speaking to the employee, I kept reminding him I was told I could have a first floor room. He completely disregarded me. Check me in and handed me a card showing a different floor room. He told me there was no way I could have a first floor room. I immediately told him to check me out refund my card and have somebody contact me ASAP I have still not heard from anybody there. Horrible experience will not be back.

You guys need better food

For one night was good enough

Staff is extremely friendly and accommodating. Clean and comfy rooms.

All disclosres was not given, ex. Parking charges, breakfast not included.

Quiet clean and close to all roadways

The location was good and the valet staff was amazing

The price and the service giving from the hotel not comparable!

I chose this location for a running race nearby with an early start. Clean and quiet. Perfect for me (bed early and up super early). The staff was friendly and the facilities looked nice. I contemplated coming back to my room after the race, but headed home

The service people were very nice. Good breakfast menu,

Every thing is good besides the bedding sheet has some black mark on it. And many huge brown marks on the mattress. Make me feel uncomfortable. The glass cups are not clean. They didn’t change the paper pad for the cups.

unfortunately the room was dirty and had a bad urine oder.

The Sheraton Rockville is one of my favorite hotels in Maryland. As a previous (Starwood Platinum rewards member)

Learn to be realistic with pricing, facility, and policies.

All was great from staff to property i had 0 issues during my stay here

It looked just like the other rooms but it was directly Infront of the breakfast cantina which had people in it the whole time i was there time loud talking continuously

Please just add to the price of the room rather than ask for us to pay for parking. I have been staying there for a number of years and this is the first I was asked to pay for parking. It feels so out of place.

The room was adequate and served the purpose. The hotel was in a nice area but was a little tricky to get to since you had to drive through some residential condos to get to the parking lot. It also has a $5 parking fee for parking at the facility.

Nice dinining options very convenient

Needs more parking

The state was terrible marked by the horrible check-in, where the hotel made it our problem “our problem that the reservation that did not have records of the reservation, which was fully paid for in advance. This aggravation started at 9 PM and the attendant told told me that it was my problem to adjust that and sort that out rather than their problem which they had a record of yet, and confirmed the reservation knew about it, but it was my problem to sort it out

Great stay! So clean and accommodating. Definitely recommend this Sheraton location!

Dog friendly!!