Courtyard by Marriott Rockville

Location. Poorly maintained. Our room key didn’t work several times, and had to get manager to unlock the door with a loop that goes under door. Elevator out of order. Push bar falling off exterior exit door. Bathroom door wouldn’t close all the way. Loud party in next room had to be contacted by front desk several times!! Parking lot too dark at night.

Exceptional

I loved everything about my visit. If I should happen to be in the area again I will most definitely stay at the Courtyard again. There is nothing to say about not liking anything. Staff was very friendly and helpful. It was a great experience.

There's a small bar/bistro on-site, but better dining options close hy.

This is your basic hotel. The rooms were okay. The bathrooms need remodeling. The bathtub needed some TLC. It was like they re-grouted it, but then left kind of mess everywhere. It "mostly" felt clean, but it definitely had a musty smell when I first walked in.

Exceptional

Very friendly and engaging staff. The breakfast was a la carte - which made it more expensive overall.

Location to hospital Advertised a bistro and bar, wasn't open either night. Housekeeping is only done every other day ?? makes no sense. At least they could empty trash, make bed and straighten up bathroom. Housekeeping didn't replace coffee supplies. Charge for parking only problem is the door closest to our room was an exit only door. Instead of three rooms away the door we had to enter from was 12 rooms away. Wouldn't recommend this place.

Location to hospital Advertised a bistro and bar, wasn't open either night. Housekeeping is only done every other day ?? makes no sense. At least they could empty trash, make bed and straighten up bathroom. Housekeeping didn't replace coffee supplies. Charge for parking only problem is the door closest to our room was an exit only door. Instead of three rooms away the door we had to enter from was 12 rooms away. Wouldn't recommend this place.

Very clean and quiet. No complaints.

Perfect

Very clean and quiet. No complaints.

Perfect

Clean

The room was clean, close to the RIo, close to Dulles Aiport about 30mins. Breakfast was good enjoyed the french toast especially

Pleasant

The stay was regular hotel stay

Nice comfortable layout in room. Clean, perfect for 2 night stay. Downside was was no free breakfast. Egg sandwiches were $16!! Coffee $4

Very good

Overall a good experience. However expect expensive charges if you participate in the morning breakfast option. hotel staff were all excellent. parking is no longer free, Expect a charge if $5 or more per night,

Exceptional

Very clean, location was great, stuff were very helpful

Very clean, location was great, stuff were very helpful

I did not eat breakfast there but the parking felt very safe. I was able to see my car from my room.

Very good

Superb

The room was clean and spacious. The staff was helpful and nice. Even though it is stated that they do not supply free parking, they have a large parking lot that belongs to the hotel, so there was absolutely no reason for them to charge an additional fee for parking. It wasn't a lot, but it was annoying.

Staff very helpful. Cost for breakfast items exorbitant.

Cost for breakfast items exorbitant.

Only clean rooms every other day.

Excellent staff. Would be good if they supplied a safe in the room.

Good

Muy mal

Helpful staff! Requests were accommodated as much as they could. Quiet room. Near city attractions/good area.

we stayed 3 nights the rooms never cleaned and we had to call several t to get clean towels

All Nothing

All Nothing

Exceptional

Na No microwave in the room

Na No microwave in the room

Parking was good. Had breakfast outsidehotel.

The room was diry . Had mold everywhere and when I turned on the water to shower there were little bugs flying around . I ended up returning the keys the same night and ended up getting another room at a different hotel the same night . Angela who was very dishonest stated to me that they would be more then happy to refund me but since I went through a third party I would have to contact them . The next day she lied stating that I stayed there . There is camera footage of me checking out and I have a receipt from the hotel I stayed . So how did I stay in two different hotels the same night . Do not stay here . The staff is rude and dishonest and the place is in horrible conditions

It was okay

Good

Exceptional

Well located for our needs. The cafe was only open at certain times.

Well located for our needs. The cafe was only open at certain times.

Good location , near highways, restaurants Catching me 5 $ per day for parking that a highway robbery and I am looking for my 60 dollars to be refunded to me asap

Older asset. Good quality staff and good value.

Older asset. Good quality staff and good value.

THIS IS A VER OLD HOTEL COULD USE SOME UPDATES. THE STAFF WAS NICE. HOWEVER, MY HUSBAN BECAME VERY ILL AND WE HAD TO CUT OUR STAY SHORT BY 2 DAYS AND THEY WOULD ONLY REFUND 1 DAY BACK. DOES NOT SEEM FAIR.

THIS IS A VER OLD HOTEL COULD USE SOME UPDATES. THE STAFF WAS NICE. HOWEVER, MY HUSBAN BECAME VERY ILL AND WE HAD TO CUT OUR STAY SHORT BY 2 DAYS AND THEY WOULD ONLY REFUND 1 DAY BACK. DOES NOT SEEM FAIR.

The hotel gave me a new room when i arrived for some reason second floor corner right next to a man who brought a women back. Obviously they had loud interactions throughout the night. The hotel allowed them to bring adult toys which the walls are thin. Worst experience as i am here for work and got little sleep.

The hotel gave me a new room when i arrived for some reason second floor corner right next to a man who brought a women back. Obviously they had loud interactions throughout the night. The hotel allowed them to bring adult toys which the walls are thin. Worst experience as i am here for work and got little sleep.

One of the rooms had blood stained sheets.

One of the rooms had blood stained sheets.

There's not trash bags

Nothing, they didn't fill my reservation Everything. Got there and they told me they have no rooms

Shower in one of the rooms was nice. Price was good. Was told that they would accommodate my request to have the rooms next to each other, but this was not provided when we arrived. Had they just said they couldn’t from the beginning that would have been fine, but it is unprofessional to say that you will but then fail to do so when we arrive. Also one of the rooms did not have conditioner in the shower which is a fairly basic expectation that was not provided.

Around

Around

Gym

Gym

Yes , the staff very friendly and cordial, very clean room , I love this place

Yes , the staff very friendly and cordial, very clean room , I love this place

Nk

Nk

Na

Na

Very clean

Very clean

Shower did not drain well

We booked and confirmed a king bed and were told that we could only get it for one night So they were putting us in a room with 2 queens. We booked and paid for a king so that was disappointing and they said they can't control 3rd party booking which made us feel that because it was 3rd party, rooms were not fair game. The first room we got smelled like a gym locker room, mixed with mildew and pet odor...and there was a barking dog 1or 2 doors down. We told them we couldn't stay there....I asked if they had pet free rooms and they said no. The second room felt like a sauna. The thermostat on the heating unit said 68 but it felt 90 in there. We turned the AC on but it didn't improve much. They sent an "engineer " to the room and she could not understand the problem...finally my husband was able to communicate so she understood, and told us she couldn't do anything until the next day so to keep the air on. We were not satisfied with that so they transferred us to a third room and that room was on the opposite side near conference rooms , quiet, a little better condition although the alarm click went off the second and third mornings and we have no idea why...especially after turning it off the first time. There is no breakfast included but a Starbucks where you can buy breakfast. The in-room coffee isn't bad but there's powdered creamer and 1 per packet of sugar...seems like a waste and you'd think Marriott Bonvoy would have liquid creamer. Finally the check-in staff was patient, helpful, and professional, but the check-out staff didn't ask how our stay was, didn't thank us for choosing their hotel...and just said " all set" .

Great stay

Great stay

Didn't like the long walk to the room after getting off the elevator

Nice, modern hotel. Would have appreciated a free continental breakfast, but over all a nice place to stay. No free continental breakfast

Very clean, great location, comfortable bed, great water pressure, sofa in room, and as always with Marriott a great stay. And very good lighting. That housekeeping checks to see if out of room at 10:30 am when check out at noon. We stay up very late and need that time. Although appreciate had a do not disturb sign we had forgotten to use. Also a bathroom fan would be great.

A very spacious room, with a great bathroom. The staff were friendly andthe check-in and check-out processes were quick.

A very spacious room, with a great bathroom. The staff were friendly andthe check-in and check-out processes were quick.

close by

close by

Night Manager was exceptional courteous and helpful

Night Manager was exceptional courteous and helpful

I had a problem with the heating system. When it couldn't be fixed, I was moved quickly to a new room.

I had a problem with the heating system. When it couldn't be fixed, I was moved quickly to a new room.

Bed mattress was a bit lumpy & worn out Sliding doors do not open! No bathroom toiletries provided No way to hold water in the sink while shaving No microwave oven Staff were friendly Shower had little water pressure- took forever! Not too bad, overall, for what I paid I guess.

Bed mattress was a bit lumpy & worn out Sliding doors do not open! No bathroom toiletries provided No way to hold water in the sink while shaving No microwave oven Staff were friendly Shower had little water pressure- took forever! Not too bad, overall, for what I paid I guess.

Great stuff Keep it up

Great stuff Keep it up

Great

Great

Excellent

Excellent

Location It was dirty, not fully clean, dead bugs smashed against the wall, crickets in the bathroom. Breakfast wasn’t ready smh horrible stay left a day early and didn’t get a refund or credit

Yes the room was spotless and the hotel associates are great.

Yes the room was spotless and the hotel associates are great.

The room was not as clean as one would expect - there was still garbage in the trash from the previous guests, hair on towels, a stain on the couch ottoman. Otherwise, the hotel itself was fine and the staff were friendly.

The room was not as clean as one would expect - there was still garbage in the trash from the previous guests, hair on towels, a stain on the couch ottoman. Otherwise, the hotel itself was fine and the staff were friendly.

Toilet height can be a problem for the elderly with knee problems. Even a grab bar on the wall would be helpful.

Toilet height can be a problem for the elderly with knee problems. Even a grab bar on the wall would be helpful.

Fine for a quick two nights, clean enough, though I was surprised that there was no maid service after the first night, so beds were unmade, no new towels etc. Was disappointed there was no bar light fare offered in the evening, although it says online that the bar is open until 10 pm. (One of the reasons we chose this hotel was so that we could gather together at the bar after coming home from our afternoon event).

Fine for a quick two nights, clean enough, though I was surprised that there was no maid service after the first night, so beds were unmade, no new towels etc. Was disappointed there was no bar light fare offered in the evening, although it says online that the bar is open until 10 pm. (One of the reasons we chose this hotel was so that we could gather together at the bar after coming home from our afternoon event).

i got stuck next to the laundry. no USB ports in room.

The hotel was nice, quiet, clean, and in a really good area. I will definitely stay here again!

The hotel was nice, quiet, clean, and in a really good area. I will definitely stay here again!

Okay

Okay

Charged me double

Awesome

Awesome

Y

Y

Rooms could use some updating. The TV was at least 10 years old

Rooms could use some updating. The TV was at least 10 years old

It was nice and quiet and clean

It was nice and quiet and clean

The hotel did not provide lunch or dinner options. Otherwise the room was clean and staff were fine.

The hotel did not provide lunch or dinner options. Otherwise the room was clean and staff were fine.

Everything was clean, but the room was extremely humid and smelled a bit like mold. Apparently they knew there was an issue with the AC in the room but still gave it to me. Thankfully there was another room they could move us to instead.

Everything was clean, but the room was extremely humid and smelled a bit like mold. Apparently they knew there was an issue with the AC in the room but still gave it to me. Thankfully there was another room they could move us to instead.

I feel like they upchrged to much and you Expedia have charge me different prices for different days

I feel like they upchrged to much and you Expedia have charge me different prices for different days

Upon arrival, we realized the refrigerator wasn't working properly. The hotel did not hesitate and replaced it with a working unit.

Upon arrival, we realized the refrigerator wasn't working properly. The hotel did not hesitate and replaced it with a working unit.

The room was very dirty as was the shower and bathroom areas The hallway carpeting is filthy and stained The person at the front desk stated there were lots of lights in the parking lot areas for safety...there were NONE! She also stated when asked about security cameras, there are NO SECURITY CAMERAS anywhere on the inside or outside of the property. Totally unacceptable.

The room was very dirty as was the shower and bathroom areas The hallway carpeting is filthy and stained The person at the front desk stated there were lots of lights in the parking lot areas for safety...there were NONE! She also stated when asked about security cameras, there are NO SECURITY CAMERAS anywhere on the inside or outside of the property. Totally unacceptable.

Great property

Great property

Great!

Great!

Great neighborhood

Great neighborhood

Totally fine

Totally fine

Staff

Uncomfortble beds

Uncomfortble beds

They apparently have some sort of odor problem, which caused my family members breathing problems to and activated my allegies The furniture was dirty and stained The shower doors didnt work cause water to go on the floor in the bathroom. Coffeemaker was dirty. The carpet was old and musty. It was a very bad experience

Dated and needs lot of fixes

Dated and needs lot of fixes

Nice

Terrible

Terrible

The bed mattresses were way to soft, nearly broken. The mattress felt like I was sleeping in a memory foam hammock. Uncomfortable for my back. Actually challenging to climb out of.

Staff was polite and courteous but average at being helpful. Location was handy to I-270 and Metro. I stayed three nights and my room was never made up. I had to ask a maid I saw in hallway for fresh towels. My room was also oddly humid. Would probably not stay there again.

Staff was polite and courteous but average at being helpful. Location was handy to I-270 and Metro. I stayed three nights and my room was never made up. I had to ask a maid I saw in hallway for fresh towels. My room was also oddly humid. Would probably not stay there again.

much nicer than other Courtyards I have stayed in

much nicer than other Courtyards I have stayed in

The rooms were very old smelly

The rooms were very old smelly

For the most part it’s quiet.

For the most part it’s quiet.

The Rooms were older and not very comfortable for the price point.

The Rooms were older and not very comfortable for the price point.

It was a quick overnight trip. Bed was comfy

It was a quick overnight trip. Bed was comfy

The hotel was clean and quiet. The room had been renovated recently. But most importantly, the staff were friendly, attentive, accommodating and helpful! We will visit again!

The hotel was clean and quiet. The room had been renovated recently. But most importantly, the staff were friendly, attentive, accommodating and helpful! We will visit again!

Always a pleasant stay, my 5th or 6th time here, and will keep coming back!

Always a pleasant stay, my 5th or 6th time here, and will keep coming back!

Hotel is outdated and far from everything. All the staff look like they from the 1970s. Runaway from this hotel. Its a eyesore.

Hotel is outdated and far from everything. All the staff look like they from the 1970s. Runaway from this hotel. Its a eyesore.

Great value, great. Room smelled stuffy/lockerroomish but with the balcony door cracked it aired out, possible because outdoor temps were 50 to 70 degrees. Unfortunately door can only be opened 2 inches and there are no working windows.

Great value, great. Room smelled stuffy/lockerroomish but with the balcony door cracked it aired out, possible because outdoor temps were 50 to 70 degrees. Unfortunately door can only be opened 2 inches and there are no working windows.

Front desk very friendly.

Front desk very friendly.

In general, stay was fine. Breakfast offered great service and excellent coffee. Room was clean and comfortable. The only complaint was that one night a group in the courtyard around the fire pit was quite noisy until well past midnight.

In general, stay was fine. Breakfast offered great service and excellent coffee. Room was clean and comfortable. The only complaint was that one night a group in the courtyard around the fire pit was quite noisy until well past midnight.

Very nice property and location for our conference at NIST-IBBR. Friendly staff and super easy parking. Some good restaurants nearby. Nice scenic walking trails about 0.7 miles away.

Very nice property and location for our conference at NIST-IBBR. Friendly staff and super easy parking. Some good restaurants nearby. Nice scenic walking trails about 0.7 miles away.

No hot water, had to take a freezing cold shower and had my kids go out without taken one, the excuse is a lot people check out already and possibly finiah the warm water .. How a hotel run out, at 7a.m

No hot water, had to take a freezing cold shower and had my kids go out without taken one, the excuse is a lot people check out already and possibly finiah the warm water .. How a hotel run out, at 7a.m

There was a fire incident during my stay, wifi was out, light was out, and I didn't get a refund for one night

There was a fire incident during my stay, wifi was out, light was out, and I didn't get a refund for one night

Everything was amazing

Everything was amazing

Property is clean and nice, staff very helpful and nice. My bigggg complain is about the included breakfast, it is not buffet, have to order from a set menu, items are good and tasty, the problem is to wait a least 15 minutes for one person to get the order, go to the kitchen and prepare the order, it takes too long and very inconvenient. Then at checkout the breakfast bill is added to the total bill which has to be dedicated. No need for all of these fuss, get more people to serve and make the stay more pleasurable.

Property is clean and nice, staff very helpful and nice. My bigggg complain is about the included breakfast, it is not buffet, have to order from a set menu, items are good and tasty, the problem is to wait a least 15 minutes for one person to get the order, go to the kitchen and prepare the order, it takes too long and very inconvenient. Then at checkout the breakfast bill is added to the total bill which has to be dedicated. No need for all of these fuss, get more people to serve and make the stay more pleasurable.

Very close to metro for DC.

Very close to metro for DC.

Great place to stay!

Great place to stay!

Hotel okay, but most places give some basic breakfast. Had I known this omission, I would have gone elsewhere

Hotel okay, but most places give some basic breakfast. Had I known this omission, I would have gone elsewhere

Stay was nice but the people in next room were fight all night and crying.

Stay was nice but the people in next room were fight all night and crying.

Wonderful stay.

Wonderful stay.

Nice

Nice

The property was clean and very quite.

The property was clean and very quite.

I had a first floor room facing the parking lot and I heard cars and sirens all night. Room was outstanding. Staff was great, but the noise kept me awake. Definitely request a courtyard facing room.

I had a first floor room facing the parking lot and I heard cars and sirens all night. Room was outstanding. Staff was great, but the noise kept me awake. Definitely request a courtyard facing room.

The staff here was amazing. They helped set up a pack and play for my nephew, and took extra steps to make sure that we were comfortable traveling with a disabled individual.

The staff here was amazing. They helped set up a pack and play for my nephew, and took extra steps to make sure that we were comfortable traveling with a disabled individual.

-Staff was great but very few were on staff.

-Staff was great but very few were on staff.

This hotel does not look too fancy or exciting from the outside. However, the room was spacious and clean. Everything functioned—TV, shower was excellent, and the bed was very comfortable . The room had everything you need such as outlets by the bedside. The only problem was that the walls are a little thin. We could hear the loud noise of the people in the room next door. However, the staff was very helpful in resolving this issue! The room was a good value for the price.

This hotel does not look too fancy or exciting from the outside. However, the room was spacious and clean. Everything functioned—TV, shower was excellent, and the bed was very comfortable . The room had everything you need such as outlets by the bedside. The only problem was that the walls are a little thin. We could hear the loud noise of the people in the room next door. However, the staff was very helpful in resolving this issue! The room was a good value for the price.

The first room I had the bed was so soft and literally on the floor the bed cover had a stain on it. So I requested to switch rooms. The second the bed was much better but the room set up was a little claustrophobic. The room was spotless there were things here and there on the floor which told me they don’t pay attention to the small details. If I could see things why couldn’t they. Just thankful I was only there for one night.

The first room I had the bed was so soft and literally on the floor the bed cover had a stain on it. So I requested to switch rooms. The second the bed was much better but the room set up was a little claustrophobic. The room was spotless there were things here and there on the floor which told me they don’t pay attention to the small details. If I could see things why couldn’t they. Just thankful I was only there for one night.

.

.

Great place for a quick stay.

Great place for a quick stay.

Clean, quiet and within minutes of shopping and eating.

Clean, quiet and within minutes of shopping and eating.

Poor experience. Outdated property with no running hot water in my room. Had to switch rooms twice in the early mornings and was late to work.

Poor experience. Outdated property with no running hot water in my room. Had to switch rooms twice in the early mornings and was late to work.

Good

Good

Friendly staff. Toilet was not working properly, even after we told the staff. Shower pressure, temperature, and control were excellent. Bed was firm and comfortable. Bistro bar had a decent selection of breakfast food. Hotel is very convenient to I-270, restaurants, and office buildings.

Friendly staff. Toilet was not working properly, even after we told the staff. Shower pressure, temperature, and control were excellent. Bed was firm and comfortable. Bistro bar had a decent selection of breakfast food. Hotel is very convenient to I-270, restaurants, and office buildings.

Food is convenient but expensive

Food is convenient but expensive

Was good,only we was looking for a swimming pool but doesn't have! The place now is a meeting room 😒

Was good,only we was looking for a swimming pool but doesn't have! The place now is a meeting room 😒

Location location

Location location

Smoke alarm over bed hanging off ceiling.

Smoke alarm over bed hanging off ceiling.

Property is in a good place for all directions

Property is in a good place for all directions

Friendly Staff. Clean Rooms Quiet

Friendly Staff. Clean Rooms Quiet

Convenient for event nearby

Convenient for event nearby

.

.

Clean, nice staff, accommodating!

Clean, nice staff, accommodating!

A pleasant stay

A pleasant stay

Price was high for just room! I wish breakfast would provide.

Price was high for just room! I wish breakfast would provide.

The place was fine for us. Clean. Room was cleaned very well. Comfortable bed. Coffee available in the lobby in the morning. Easy entrance and parking. The sign outside is hard to see though. We drove past the place first time around.

This is a very nice hotel and one that I would return to. The accommodations were nice, my suite was spacious and clean and it was nice to have space to move around in the room and a desk to work from. Staff was extremely nice and accommodating. I wouldn't hesitate to come back.

And especially cup of coffee

Nice, clean, quiet place for a stay in Bethesda, though a bit far out. It had quick and easy access to the highway on the day we left. The staff were friendly and helpful.

I jusr had a wonderful time

Quiet place with good amenities

Bathroom door and shower floor looks beaten up

Couldn’t cancel my reservation -

The staff was friendly, and the bartender Zia was AWESOME. I didn’t at all appreciate the way a large group seated at the bar was spoken to by the night manager- she scolded a group of adults quietly sitting and talking, to announce that the lobby was closing and they needed to move along. This was at 10:15 as I was checking in. I actually had to return to the desk to ask for blankets and pillows to be sent up for our pullout bed, and she was hollering across me & across the lobby, to both other staff and guests. It was rude, and very unprofessional. When I asked for the pillows and blankets, I was told they would be brought up. I went to my car, got a bag, and when I got back to my room, the pillows were thrown on the bed and the blanket was just tossed on the bed. I hadn’t given permission for her to just walk in my room, and I was not pleased to see the careless way the things were just tossed in. They could have been left at the door, or at the front desk. Again, unprofessional. The rest of the staff was lovely however, and I enjoyed our stay.

Negatives: no in room safe, 1st day no room cleaning but to be fair I did have the do not disturb sign out for part of the day; no room cleaning the second day even though I called the front desk & asked, room was cleaned the 3rd day.

Ok

It doesn't look like much from the outside. However, inside is a very clean and well staffed Courtyard by Marriott.

Good location for a recent business trip.

Really nice environment.

Noisy neighbor at 2 am No fault of the hotel All good

Hotel atmosphere is great

Stayed to attend family celebration. I would choose this property again.

Our stay was okay. No complaint. All staff were courteous and helpful. Cleanliness and overall service was satisfactory. No further comment.

The staff were very nice.

Nice and beautiful place! Easy check-in and check-out. The staff was very pleasant.

Ok

Reasonable price

A quiet location

Nice hotel in close proximity to good dining options.

Excellent

Check in took a while, upon check in I was given the wrong style room. I returned to the front desk to inquire why. She said that’s the only room left and apologized. I was then upgraded at no charge. The hotel needs a renovation outside of the lobby. The room was decent for a two day stay. I found a lot of hair on things throughout the room. There were broken entrance doors/ exits. The parking lot was disgusting, there was trash everywhere. The smoking sign made no difference. There was no cleaning done while away. I had to call and ask for towels, the lady was nice.

As usual, the hotel itself is great. Great staff rooms are very clean. Beautiful quiet courtyard. My only complaint is there are no microwaves in the standard rooms. They do have a bar/restaurant there where you can get food however having a microwave in the room would be more convenient. There is one in the lobby, but you have to stand in the corner of the lobby near the front desk and it’s very uncomfortable.

The Bristo/Care was closed in the middle of the day. Not good

We only stayed one night but everything was exceptional. The exercise room was nice and spacious. The breakfast was an additional cost and was provided by Starbucks that was inside the premises. That was a surprise (not necessarily a good one). When I opted to pay for breakfast (which was a good deal by the way) I wish they had mentioned it was provided by Starbucks. Usually when breakfast is mentioned at a hotel, it’s a buffet which my family and I would have preferred. Also, the Starbucks breakfast options were very limited but it was tasty and satisfying.

Location

The property is in ok condition- the major drawback is that the elevator is in the rear corner of the building, making for a very long walk upon check-in. AND, it is very slow. AND, the housekeeping staff use it as well, making getting out upon check-out a competition for its use. Room is small. A good shower, though. All in all, we will probably not return.

Very comfortable

Nice place

Super clean and comfortable room but so noisy with other guests banging doors and sound carrying from adjacent room (fully audible TV, conversation etc.). Great bed and terrible pillows. Really lovely staff. Confusing layout (never did find the elevator).

nice place