Quality Inn Roanoke Airport
About Quality Inn Roanoke Airport
This hotel in Virginia offers free transport to/from Roanoke Regional Airport. It features guest rooms with free Wi-Fi. Each room at the Quality Inn Roanoke Airport provides bright bedding and dark furniture. Cable TV and video games are included. Shuttle services to the airport are available. The hotel features a seasonal outdoor pool and a gym. A hot continental breakfast is available at the Roanoke Airport Quality Inn. Taubman Museum of Art is 5.5 miles from the hotel. The hotel is located off Interstate 581 and is a 10 minute drive from Roanoke Civic Center.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
- In-room safe
Reviews
The hotel reviews are mixed, with guests expressing both satisfaction and dissatisfaction. While some guests appreciated the comfortable beds, clean rooms, and friendly staff, others complained about poor maintenance, uncleanliness, and rude staff behavior.
- Comfortable beds
- Clean rooms in some instances
- Poor maintenance and uncleanliness in some rooms
- Rude staff behavior
- 4/5
Very good
- 1/5
Not a good place to stay. Sam, owner is nice, but Not a good place to stay.
- 4/5
Location is less central but the price is reasonable.
- 5/5
Very nice place to stay would stay again. Staff friendly.
- 4/5
Everything was nice and clean and the beds were comfortable. There was an empty soap box behind the bathroom door and trash in the bathroom trash can though.
- 3.5/5
Good
- 4/5
Very good
- 5/5
It’s outdated but clean. Staff was super friendly and responsive when the tv didn’t work. Overall, a great visit with no complaints!
- 2/5
I suppose the property was pretty typical for a Quality Inn. The room was not well-maintained and we found several bugs. But, we were safe.
- 5/5
Very friendly staff, clean rooms
- 5/5
Very friendly staff, clean rooms
- 2/5
The bed was comfy and the staff was nice, when they were not smoking in the stairwell. The room had mold on the bathroom corners. There were multiple unpainted patching on the walls. There were random hooks and hardware on the walls. The couch and chair were stained. The bed skirt was unwashed, but at least the sheets and towels seemed clean. The exercise room was purely ventilated and had a fire alarm sounding because the battery had died. The tread mill had a tare in the tread. I have stayed at several Quaity Inns and expected a much better experience. This was the worst one i had ever seen. For some reason it had a7.5/10 on Expedia... certainly did not deserve anything better than a 4.
- 0.5/5
I was ripped off by the owner of this hotel. Rudeness sketchy area and lack of response with customer service
- 0.5/5
I was ripped off by the owner of this hotel. Rudeness sketchy area and lack of response with customer service
- 2/5
Not clean and out of fashion and out dates condition.
- 4/5
Not enough towels or toiletries for someone staying longer then 3 nights.
- 4.5/5
Room was nice and clean and bed was so comfortable. No outside noise from traffic or other guests. Lots of lighting outside so I felt safe inside and outside of my room. Management and staff were super nice and helpful. The ports in the lamp for my phone to charge did not work - issues with microwave and also TV. The TV remote may have needed batteries. Mentioned to management and I am sure all will get handled.
- 0.5/5
Bad
- 4.5/5
Room was nice and clean and bed was so comfortable. No outside noise from traffic or other guests. Lots of lighting outside so I felt safe inside and outside of my room. Management and staff were super nice and helpful. The ports in the lamp for my phone to charge did not work - issues with microwave and also TV. The TV remote may have needed batteries. Mentioned to management and I am sure all will get handled.
- 3/5
Certain staff were nice. Breakfast options were very limited. Seemed more like an Apartment complex more than a hotel. Bed was very comfortable.
- 2/5
Staff was strict especially the guy in the dining hall. He called out my nephew because he used the coffee cup for water. Food from breakfast was VERY limited!
- 2/5
Staff was strict especially the guy in the dining hall. He called out my nephew because he used the coffee cup for water. Food from breakfast was VERY limited!
- 0.5/5
Nothing I didn't even stay. The room smelled horrible and was disgusting. I kept smelling pee and found a big yellow stain in the middle of the bed. I should have complained but I just wanted out of there. If they had better rooms they should have given me one to start with. I will not ever go back there.
- 0.5/5
Nothing I didn't even stay. The room smelled horrible and was disgusting. I kept smelling pee and found a big yellow stain in the middle of the bed. I should have complained but I just wanted out of there. If they had better rooms they should have given me one to start with. I will not ever go back there.
- 2/5
Cheap motel nothing more.
- 1.5/5
Poor
- 1/5
One of the two beds was not fresh The breakfast is very poor, no orange juice, no cheese, nothing with Scrabble eggs very juicy, no peanut butter etc No banana, no orange just apples We can’t bring a poor toast outside, the Guy run after us 👎👎
- 1/5
Tv was broke and it smelled like cigarettes
- 1/5
The hotel is in the back of the woods in drug central. There were people living in the hotel and people sitting on stairwell smoking marijuana and one guy had a glass pipe. There was a strange man who paced back n forth on the back side and appeared to be living out of a ragged van. The room smelled like curry powder, the couch wouldn’t fold out as it was supposed to, the bed made noises as you sat on it or made a single move and was very uncomfortable. The bathroom was dirty, toilet paper stuck in vent, spit wads pushed into the central vent, hot water didn’t work, and floors were filthy. Additionally, we found a wadded up toilet paper wrapper behind toilet. Towels did not match and were not choice hotel compliant. Only two towels were tagged with choice hotel logo and the others appeared to be mainstay from Walmart.
- 3.5/5
People were friendly
- 3.5/5
People were friendly
- 2.5/5
Passable
- 3/5
Pleasant
- 2/5
Very dated!
- 1.5/5
Location was beautiful, exterior building was beautiful, lady I met at check in was kind and helpful. Room was easily accessible. Breakfast was a joke, absolutely beautiful breakfast area waffle machine, hard biscuits and gravy, watery eggs, bread and cereal, every morning no proteins, yogurt, condiments or bagels. Staff was also very strict about leaving the breakfast area with food. Room was not as clean as what I'd expect from a quality inn, hair in tub and a bit dingy. Air conditioning was very loud and not the most powerful. Loud barking, loud fighting, loud music. Also, being nitpicky, they clearly replaced half the flooring and left the other half old because it wasn't ruined i guess, it was very light vs very dark wood on either side of the room. Not very polished at all.
- 1.5/5
Location was beautiful, exterior building was beautiful, lady I met at check in was kind and helpful. Room was easily accessible. Breakfast was a joke, absolutely beautiful breakfast area waffle machine, hard biscuits and gravy, watery eggs, bread and cereal, every morning no proteins, yogurt, condiments or bagels. Staff was also very strict about leaving the breakfast area with food. Room was not as clean as what I'd expect from a quality inn, hair in tub and a bit dingy. Air conditioning was very loud and not the most powerful. Loud barking, loud fighting, loud music. Also, being nitpicky, they clearly replaced half the flooring and left the other half old because it wasn't ruined i guess, it was very light vs very dark wood on either side of the room. Not very polished at all.
- 0.5/5
Didn’t get the room I...
- 0.5/5
Didn’t get the room I paid for
- 3/5
Convenient and cheap. Room cleanliness.
- 3/5
Room cleanliness.
- 3/5
Room was clean except my bedding had cigarettes burns and linen was stained. Had to ask for clean ones.
- 1/5
There were cockroaches, tape on the smoke detector, feral cats howling all night, loud people and uncleanliness. The front desk staff were very nice, the bed was comfortable and the pool looked nice but you couldn’t pay me to stay there again. Showering with German Cockroaches is not my idea of fun.
- 2/5
Room smelled like a chain smoker had just vacated. We were greeted by a half dead cockroach and unclean toilet. Towel had what appeared to be a booger on it. There was some white bread and cereal for breakfast. Everything else appeared to be out of order or empty and we were there around 7:30 in the morning. The bed appeared clean to the naked eye but we slept on top of the sheets. The flickering streetlight right outside our window rounded out the effect.
- 3/5
The photos online make the place look much nicer than it actually is in person. The staff were somewhat attentive when needed, but the service didn’t feel particularly professional. The hotel advertises an airport shuttle, but there isn’t actually one available. The gym was locked during my stay and my room key did not allow access. My first night there were four police cars in the parking lot conducting a drug bust, and one of the officers suggested I consider finding a better hotel—though they warned a refund would likely be difficult. On the plus side, housekeeping was available daily and breakfast was served each morning. Also worth noting: although it’s described as a hotel, all rooms are accessed directly from the parking lot, making it feel more like a motel-style property.
- 3/5
The shower was old and the toilet didn't flush well - drawers didn't stay closed - not many breakfast selections
- 4.5/5
Superb
- 4/5
Clean good breakfast
- 4/5
Clean good breakfast
- 5/5
Everything was good. Nothing nothing to like here . Room was spotless
- 5/5
Front desk very friendly and so was the employee Everything was good. Nothing nothing to like here . Room was spotless
- 4/5
Room was ok and front desk clerk was really nice.
- 4/5
Room was ok and front desk clerk was really nice.
- 2/5
The heat wasn’t on at all in the room, and outside was 20 degrees, so the room was freezing. It took a few hours to reach 70 degrees in the room. Toilet seat was loose/broken. Bed was an old spring type. It was noisy and not comfortable.
- 2/5
The heat wasn’t on at all in the room, and outside was 20 degrees, so the room was freezing. It took a few hours to reach 70 degrees in the room. Toilet seat was loose/broken. Bed was an old spring type. It was noisy and not comfortable.
- 5/5
Clean room, helpful staff
- 5/5
Clean room, helpful staff
- 5/5
Very nice
- 5/5
Very nice
- 4.5/5
Superb
- 5/5
Staff was friendly and the rooms were pretty decent and thebreakfast area was very clean. More than that i am greatful/thankful fir expedia staff who helped in making this arrangements last min chsnges
- 5/5
Staff was friendly and the rooms were pretty decent and thebreakfast area was very clean. More than that i am greatful/thankful fir expedia staff who helped in making this arrangements last min chsnges
- 1/5
NA Noise, facility/could hear EVERYTHING, no consideration in room allocation - situated next to partiers
- 1/5
So dirty and run down
- 4/5
The rooms were accessed from outside rather than inside
- 2.5/5
Clean rooms It seemed like people “lived” there…renting rooms for a longer period of time, but I could be wrong. When I entered the lobby to check in there was a man at the front desk discussing an amount to be paid for a certain amount of time for the room and the clerk agreed to the amount. People were loud outside in the evening, there were a couple of police cruisers down a few rooms from ours. We were a little worried with our newer car sitting outside all night. But in the end we had a peaceful night. Staff was friendly.
- 1/5
Would not stay there again.
- 1/5
Would not stay there again.
- 4/5
Nothing fancy, but clean.
- 4/5
Nothing fancy, but clean.
- 2/5
Not as expected , very outdated . Had no hot water .
- 2/5
Not as expected , very outdated . Had no hot water .
- 3/5
it is an older establishment that could use some updating: bath tub had rough/well worn areas. Exhaust fan barely running. Cob webs around the ac/heat area. Non- working vehicles in parking lot.
- 3/5
it is an older establishment that could use some updating: bath tub had rough/well worn areas. Exhaust fan barely running. Cob webs around the ac/heat area. Non- working vehicles in parking lot.
- 3/5
Breakfast needs much improvement as does the coffee. Better bath towels too
- 3/5
Breakfast needs much improvement as does the coffee. Better bath towels too
- 2.5/5
Na Shower head was caked with dirt, avoided taking a shower
- 1.5/5
Front desk guy. Bathroom was dirty
- 1/5
There roaches, cigarette burns and filth all throughout all of their rooms
- 1/5
There roaches, cigarette burns and filth all throughout all of their rooms
- 0.5/5
The location. The hotel was filthy and disgusting. There were bugs in the hathroom, and one of the bedspreads was horribly stained. The mattresses were old, uncomfortable, and really squeaky. There were cobwebs hanging from the ceiling, and the floors of the hallways connecting wings were filled with leaves and trash. The entire facility needs a deep clean.
- 5/5
Bruce G.
- 5/5
Bruce G.
- 2.5/5
The rooms has a smell of marihuana very badly.
- 4/5
Friendly check-in Very loud heater in the room.
- 4/5
Friendly check-in Very loud heater in the room.
- 5/5
Very nice
- 5/5
Very nice
- 5/5
Quite and clean. Staff was prgqj uf ofes
- 5/5
Quite and clean. Staff was prgqj uf ofes
- 5/5
Very convenient
- 5/5
Very convenient
- 4/5
Jey
- 4/5
Jey
- 1/5
Well let’s just say I’m a firm believer of you get what you pay for with that said half of the receptacle dint work there was cigarette burns in our comforter on bed there was two different pillows the base moulding was supposed to be white now it’s a dirty color there was used soap in the shower I highly recommend this place be condemned I’m not one for writing bad reviews but this place was bad. I believe I seen two cockroach’s outside that passed this place up
- 1/5
Well let’s just say I’m a firm believer of you get what you pay for with that said half of the receptacle dint work there was cigarette burns in our comforter on bed there was two different pillows the base moulding was supposed to be white now it’s a dirty color there was used soap in the shower I highly recommend this place be condemned I’m not one for writing bad reviews but this place was bad. I believe I seen two cockroach’s outside that passed this place up
- 4/5
Many people were drinking in the parking lot. The people in the next room were fighting in the middle of the night.
- 4/5
Many people were drinking in the parking lot. The people in the next room were fighting in the middle of the night.
- 2/5
Couldn’t get into the room we were first given due to inside lock. Nothing for continental breakfast like advertised. Had to pull the luggage up steps. People were drinking outside below the steps. Felt unsafe walking from the car to the room.
- 2/5
Couldn’t get into the room we were first given due to inside lock. Nothing for continental breakfast like advertised. Had to pull the luggage up steps. People were drinking outside below the steps. Felt unsafe walking from the car to the room.
- 3/5
Clean. Bed was comfortable. Fridge and microwave were a plus.Breakfast was okay. Room was a little rundown.
- 3/5
Clean. Bed was comfortable. Fridge and microwave were a plus.Breakfast was okay. Room was a little rundown.
- 5/5
Yes
- 5/5
Yes
- 3/5
temp of room was fine.
- 3/5
temp of room was fine.
- 4/5
Front desk was so nice.
- 4/5
Front desk was so nice.
- 5/5
Great view, very clean and quite.
- 5/5
Great view, very clean and quite.
- 3/5
Very sketchy area.
- 3/5
Very sketchy area.
- 5/5
Very nice service and staff
- 5/5
Very nice service and staff
- 4/5
I wish the pool were open for the end of the summer
- 4/5
I wish the pool were open for the end of the summer
- 5/5
Love the area, quiet, clean.
- 5/5
Love the area, quiet, clean.
- 3/5
Advertised pool open water was green hadn’t been cleaned in months. Could not use. Run properly over priced would not stay there again
- 3/5
Advertised pool open water was green hadn’t been cleaned in months. Could not use. Run properly over priced would not stay there again
- 2/5
The room has an unpleasant odor that resembles marijuana.
- 2/5
The room has an unpleasant odor that resembles marijuana.
- 5/5
I have been here at this hotel in Roanoke va going on a almost a wk now. The room is fine, breakfast was good
- 5/5
I have been here at this hotel in Roanoke va going on a almost a wk now. The room is fine, breakfast was good
- 2/5
The rooms need to
- 2/5
The rooms need to
- 3/5
- 3/5
- 2/5
Place was filthy. there was blood on the shower curtain. The walls and tub were nasty. It has a foul smell. And all night noise at the pool.
- 2/5
Place was filthy. there was blood on the shower curtain. The walls and tub were nasty. It has a foul smell. And all night noise at the pool.
- 3/5
It was exactly what you expect from a hotel in VA
- 3/5
It was exactly what you expect from a hotel in VA
- 3/5
Breakfast, not much to choices to eat.
- 3/5
Breakfast, not much to choices to eat.
- 5/5
Wonderful hotel and very clean. In addition the breakfast was awesome. Love the sausage gravy biscuits! I highly recommend this hotel! I only wish I had had the time to visit the pool in between the storms that seemed to occur everyday. Oh well there is always a next time.
- 5/5
Wonderful hotel and very clean. In addition the breakfast was awesome. Love the sausage gravy biscuits! I highly recommend this hotel! I only wish I had had the time to visit the pool in between the storms that seemed to occur everyday. Oh well there is always a next time.
- 2/5
We have stayed at the Quality Inn for a few years now, this time I was very disappointed in the room, the vagrants hanging around and we had no air on in room and it took forever to get cool, then we only had 2 towels, went Sunday morning to get more towels and the maid acted like they were gold, she didn’t want to give me any. I will not be staying at this particular Quality Inn again
- 2/5
We have stayed at the Quality Inn for a few years now, this time I was very disappointed in the room, the vagrants hanging around and we had no air on in room and it took forever to get cool, then we only had 2 towels, went Sunday morning to get more towels and the maid acted like they were gold, she didn’t want to give me any. I will not be staying at this particular Quality Inn again
- 2/5
Unfortunately, that was the besr it got. Room was not horrible, but was in need of some updates and a good cleaning. The bathroom on the other hand was gross. Mold growing on several places in the shower and around the bathroom
- 2/5
Unfortunately, that was the besr it got. Room was not horrible, but was in need of some updates and a good cleaning. The bathroom on the other hand was gross. Mold growing on several places in the shower and around the bathroom
- 5/5
Large/safe , convenient clean
- 5/5
Large/safe , convenient clean
- 3/5
They put us on the back side and there was a person living in a tent outside our room and it was a bunch of people that seemed to be on drugs so if you stay there I don't recommend staying on the back side of the hotel and we asked for non smoking room and got smoking
- 3/5
They put us on the back side and there was a person living in a tent outside our room and it was a bunch of people that seemed to be on drugs so if you stay there I don't recommend staying on the back side of the hotel and we asked for non smoking room and got smoking
- 5/5
Good place to stay
- 5/5
Good place to stay
- 4/5
older motel but it was a good stay, staff worked hard to help you in every way. Good breakfast too
- 4/5
older motel but it was a good stay, staff worked hard to help you in every way. Good breakfast too
- 4/5
Great place to rest your head for the night. Room was clean and spacious. Room. Numbering was confusing.
- 4/5
Great place to rest your head for the night. Room was clean and spacious. Room. Numbering was confusing.
- 5/5
The room was nice but the surrounding outside area is run down. Staff was quite helpful.
- 5/5
The room was nice but the surrounding outside area is run down. Staff was quite helpful.
- 3/5
The room was in rather rough shape. The towels and bed linens were very nice and clean, but the toilet had troubles and started to back up, but never overflowed. Tv was nice. Had trouble with the door locking and the curtains did not block out the light in the morning. Place is getting old and looks it. Won’t be back.
- 3/5
The room was in rather rough shape. The towels and bed linens were very nice and clean, but the toilet had troubles and started to back up, but never overflowed. Tv was nice. Had trouble with the door locking and the curtains did not block out the light in the morning. Place is getting old and looks it. Won’t be back.
- 5/5
Staff at check in was friendly and funny.. Great experience. Room was clean and comfortable. Good value
- 5/5
Staff at check in was friendly and funny.. Great experience. Room was clean and comfortable. Good value
- 5/5
Great place to stay, could use a tad bit of updating but it adds charm. Great friendly staff, I use to live in roanoke now Richmond, if I don’t stay with my parents I will be staying here.
- 5/5
Great place to stay, could use a tad bit of updating but it adds charm. Great friendly staff, I use to live in roanoke now Richmond, if I don’t stay with my parents I will be staying here.
- 4/5
We broke down and needed a hotel for a day or 2. This for the bill perfectly. Clean, comfortable and safe.
- 4/5
We broke down and needed a hotel for a day or 2. This for the bill perfectly. Clean, comfortable and safe.
- 5/5
Great room for a quick stay.
- 5/5
Great room for a quick stay.
- 3/5
The place has great potential and was probably very nice 30 years ago. It is getting run down and customer service is not great. Coffee maker out of order. OJ out of order. Shower head looked like it was going fall off. Everything about a century old. Breakfast very underwhelming. There is a sign “one yogurt only”! Come on!!
- 3/5
The place has great potential and was probably very nice 30 years ago. It is getting run down and customer service is not great. Coffee maker out of order. OJ out of order. Shower head looked like it was going fall off. Everything about a century old. Breakfast very underwhelming. There is a sign “one yogurt only”! Come on!!
- 5/5
the staff was very friendly, professional and accomadating
- 5/5
the staff was very friendly, professional and accomadating
- 1/5
I generously gave it two stars only because it was clean and the mattress was decent. This is a 1960’s hotel, appears to be last updated in the 1980’s. Very old and worn looking. The breakfast was very disappointing, the only protein was scrambled eggs. I would not stay here again.
- 1/5
I generously gave it two stars only because it was clean and the mattress was decent. This is a 1960’s hotel, appears to be last updated in the 1980’s. Very old and worn looking. The breakfast was very disappointing, the only protein was scrambled eggs. I would not stay here again.
- 1/5
Was dirty toilet had feces and mold on shower walls and shower head couldn't not shower have pictures
- 1/5
Was dirty toilet had feces and mold on shower walls and shower head couldn't not shower have pictures
- 4/5
I found the assistant at the main desk, Sam, quite helpful, fast and very useful.
- 4/5
I found the assistant at the main desk, Sam, quite helpful, fast and very useful.
- 5/5
Nice place. Clean. Friendly staff
- 5/5
Nice place. Clean. Friendly staff
- 4/5
Nice
- 4/5
Nice
- 4/5
Room was OK, quiet. The steps leading to second floor were not well maintained. Bed was comfortable.
- 4/5
Room was OK, quiet. The steps leading to second floor were not well maintained. Bed was comfortable.
- 3/5
Our stay was fine. This is an older property.
- 3/5
Our stay was fine. This is an older property.
- 3/5
Average! However the staff was quite nice .
- 3/5
Average! However the staff was quite nice .
- 1/5
Dirty and sketchy there were no rooms taken on first floor and he put me on 2nd floor was rude checking me in and then put me in a smoking room when i booked non-smoking
- 1/5
Dirty and sketchy there were no rooms taken on first floor and he put me on 2nd floor was rude checking me in and then put me in a smoking room when i booked non-smoking
- 3/5
We literally waiting a lobby for you all to fix the payment arrangements so I can get a hotel room after staying in the library for 4 1/2 hours
- 3/5
We literally waiting a lobby for you all to fix the payment arrangements so I can get a hotel room after staying in the library for 4 1/2 hours
- 2/5
Not recommend
- 2/5
Not recommend
- 1/5
The unit was very dated and run down. The unit was on the outside of the building and was freezing cold inside. We ran the heater on high all night trying to stay warm. Just a very uncomfortable and miserable night, would not recommend.
- 1/5
The unit was very dated and run down. The unit was on the outside of the building and was freezing cold inside. We ran the heater on high all night trying to stay warm. Just a very uncomfortable and miserable night, would not recommend.
- 5/5
Great 👍
- 5/5
Great 👍
- 1/5
Didn’t like cats hanging around my door AT ALL.
- 1/5
Didn’t like cats hanging around my door AT ALL.
- 5/5
Everything is really good so far. Clean rooms. Nice staff
- 5/5
Everything is really good so far. Clean rooms. Nice staff
- 5/5
The staff is wonderful and polite.
- 5/5
The staff is wonderful and polite.
- 5/5
I travel you around. One of the nicest hotels and bargain price I’ve seen in a long, long time.
- 5/5
I travel you around. One of the nicest hotels and bargain price I’ve seen in a long, long time.
- 5/5
Its a good place to stay if you wanna get away for cheap
- 5/5
Its a good place to stay if you wanna get away for cheap
- 5/5
Staff is wonderful. Great customer service.
- 5/5
Staff is wonderful. Great customer service.
- 3/5
It was just OK. Property is very old.
- 3/5
It was just OK. Property is very old.
- 4/5
The room was clean and OK for one night. Breakfast was the average kind waffle maker etc.
- 4/5
The room was clean and OK for one night. Breakfast was the average kind waffle maker etc.
- 5/5
This is my favorite go to hotel when I go visit my brother. Nothing fancy but very reasonable.
- 5/5
This is my favorite go to hotel when I go visit my brother. Nothing fancy but very reasonable.
- 3/5
Needs to be updated.
- 3/5
Needs to be updated.
- 5/5
Only downside is breakfast was cleaned up promptly at 930 on Saturday morning, which I didn’t realize during my zombie mode check in as someone who had gotten in at almost 2. However, I was lucky to get a cup of coffee. A little later ran breakfast (even if it’s just fruit, or yogurts) would have been terrific, especially on a weekend. It’s not the end of the world, I lived. Would stay there again as it’s extremely close to the airport. Silver lining— missing breakfast cut off allowed me to stroll with my quickly acquired coffee to enjoy the beautiful array of hydrangeas around the entry and walk way in. So beautiful!
- 5/5
Only downside is breakfast was cleaned up promptly at 930 on Saturday morning, which I didn’t realize during my zombie mode check in as someone who had gotten in at almost 2. However, I was lucky to get a cup of coffee. A little later ran breakfast (even if it’s just fruit, or yogurts) would have been terrific, especially on a weekend. It’s not the end of the world, I lived. Would stay there again as it’s extremely close to the airport. Silver lining— missing breakfast cut off allowed me to stroll with my quickly acquired coffee to enjoy the beautiful array of hydrangeas around the entry and walk way in. So beautiful!
- 5/5
I booked my room later at night as I had gotten into Roanoke late, I called the hotel to see if they were able to let me check in now instead of the typical 3 pm that day (this was around 3-4 am that I called) and the night person allowed me to come on in so I wouldn't have to sit in my vehicle all night waiting, which I thought was just wonderful. If you travel at night then you probably know how rare it is to find a hotel that will let you check into a room in the middle of night. This and their large breakfast setup are the reasons they have kept me as a returning customer. Good job Quality Inn!
- 5/5
I booked my room later at night as I had gotten into Roanoke late, I called the hotel to see if they were able to let me check in now instead of the typical 3 pm that day (this was around 3-4 am that I called) and the night person allowed me to come on in so I wouldn't have to sit in my vehicle all night waiting, which I thought was just wonderful. If you travel at night then you probably know how rare it is to find a hotel that will let you check into a room in the middle of night. This and their large breakfast setup are the reasons they have kept me as a returning customer. Good job Quality Inn!
- 1/5
Motel not Hotel
- 1/5
Motel not Hotel
- 4/5
Nice stay
- 4/5
Nice stay
- 2/5
We stayed for 3 nights, no room service. The area is poor. The smell of weed is everywhere. I could be wrong, but there seemed to be girls "working" from some rooms. The bath tub wasn't in service (no stopper) and the shower head wasn't working properly. If it cost the same as a dive motel then fair enough, you get what you pay for. But this isn't a cheap hotel. There are FAR better options and Expedia should remove it as a suggested option.
- 2/5
We stayed for 3 nights, no room service. The area is poor. The smell of weed is everywhere. I could be wrong, but there seemed to be girls "working" from some rooms. The bath tub wasn't in service (no stopper) and the shower head wasn't working properly. If it cost the same as a dive motel then fair enough, you get what you pay for. But this isn't a cheap hotel. There are FAR better options and Expedia should remove it as a suggested option.
- 2/5
- 2/5
- 1/5
I was requested while booking itself Non-Smoking room, clean and neat room
- 1/5
I was requested while booking itself Non-Smoking room, clean and neat room
- 3/5
Room itself was nice, bed was super comfortable! Downside to the room, was the mirror placement, seems strange but the light from the window bounced off it and hit directly where I was laying in the bed. Also the the vent in the bathroom was covered in dust and looked as if it hadn't been cleaned in months! The shower faucet popped off right in the middle of my shower so I wasn't able to finish. Definitely could use maintenance,, staff was notified and was receptive.
- 3/5
Room itself was nice, bed was super comfortable! Downside to the room, was the mirror placement, seems strange but the light from the window bounced off it and hit directly where I was laying in the bed. Also the the vent in the bathroom was covered in dust and looked as if it hadn't been cleaned in months! The shower faucet popped off right in the middle of my shower so I wasn't able to finish. Definitely could use maintenance,, staff was notified and was receptive.
- 3/5
You need to do some updating to your rooms. You charge way to much for the quality of the rooms. Everything is falling apart. I will not stay there again for that price.
- 3/5
You need to do some updating to your rooms. You charge way to much for the quality of the rooms. Everything is falling apart. I will not stay there again for that price.
- 5/5
I like everything about the stay... Nice room. Good breakfast and comfortable bed. Very peaceful and quiet. I'll definitely book here again.
- 4/5
Was very convenient for a local med appointment. Nice overnight stay. Did not get to enjoy the breakfast but it did appear nice.
- 1/5
Unsafe electrics. Poor breakfast unfriendly reception staff and management. Room was dingy bathroom small. Clean towels and bed linen. Very overpriced
- 5/5
Professional
- 4/5
Check in staff and process was nice. Room was very clean. Overall, the condition of the property was not great. In need of a remodel in lobby and in rooms.
- 1/5
Bed bugs, my family didn’t sleep all night . Itching and scratching. We should get our money back asap. What a waste of $140 !!!
- 5/5
The staff very nice got good breakfast
- 1/5
Kids couldn't take breakfast to room. They wouldn't give us extra towels. Was banging on door at 730am to clean room. Front desk was extremely rude all around.
- 5/5
Room had plenty of space and very clean. Easy to park and check in. Good breakfast in the morning!
- 5/5
Great staff, comfortable beds quiet, great breakfast.
- 5/5
Super friendly front desk. Decent breakfast. It smelled really good when I went inside to check in. Being pregnant I can smell just about anything and everything so it was nice to smell the clean. The water was HOT HOT so if your a hot bath after a long day it's perfect. The pool looked beautiful I wish I would have had more time to check it out.
- 5/5
Staff friendly and nice cleàn rooms will stay again
- 5/5
Staff was friendly and great clean helpful will stay again
- 2/5
Bed comfortable but hotel needs a upgrade
- 5/5
JUST WOW! The staff went above and beyond to return my forgotten property at the hotel. Sandip & Osvaldo worked tirelessly to find a facility to overnight my items to my next destination. UPS was chosen and my items were delivered a couple days later. I cannot express my sincere gratitude to them both for reassuring me that good people do still exist in this crazy world. I am forever thankful to them both. Customer Service at its finest. Thank you so much - hope you choose this hotel based on my review.
- 1/5
THE COMPETENT AUTHORITIES SHOULD DO SOME CHECKS ON THIS HOTEL BECAUSE THE SMELL THAT EXISTS IN THE ROOMS IS UNBEARABLE. ALSO THE AIR CONDITIONING IS INFERNALLY NOISY, NOT TO SPEAK OF THE BREAKFAST WHICH IS VERY "THIN"... NO BURGERS, NO SUSAGE. THE CONCLUSION IS THAT I MADE A BIG MISTAKE STANDING IN THIS HOTEL.
- 5/5
It was a nice hotel.
- 5/5
I liked everything!
- 4/5
Decently clean, comfortable bed, hot shower. Loud neighbors.
- 4/5
The property was okay for the price. The staff was very friendly
- 2/5
Would not stay again. water stains on the ceiling. the whole place was not clean. the breakfast was sucked. no options, no meat...very disappointed. hair in the bathtub.
- 3/5
I was surprised of the amount of money a bottle of water cost, as one could only buy stuff through a vending machine.
- 5/5
Amazing
- 4/5
It was ok. Just there for a night. Room was good. There were several questionable people walking around. Looks like they may stay long term. Building needs updating bad
- 4/5
Was pretty good, unfortunately i can't use the pool because the weather and the safe in the room wasn't working I didn't need it as well, the breakfast could be better but it was good
- 3/5
There was an extremely rude desk clerk who refused to give us any extra towels. The hair dryer didnt work. The shower only had a clotth curtain so everything got soaked. Breakfast was nice however and I did meet the new management who seemed very nice. Also, the bed was comfortable despite the very small pillows.
- 3/5
Older facilities
- 2/5
Very very much in need of update. Everything was worn our, furniture was warped, chipped and needed replaced. Spiders in bathroom were plentiful. Glad we only booked 1 night as I would not have stayed another one .
- 5/5
Everything was as needed and expected. Very close to convenience and grocery stores.
- 2/5
you could get no sleep with the noise outside and in the adjacent rooms.
- 1/5
- 3/5
My non smoking room , the bed linen all reaked if cigarette smoke. I literally had to put essential oil on my pillow to mask the smell in order to sleep. Plus the wedding party music was so loud it kept us up until after midnight and my husband had to be in class early on Sunday morning.
- 2/5
Rude staff member at check-in. Needed to return to front desk to ask for different room, because I was put in a room with an adjoining door where someone was smoking (in a "non-smoking" hotel) and blaring television; this was in a nearly empty hotel. After put into a new room, had to go back to front desk again because the key card didn't work, which they blamed on it being cold. Two staff members were loudly arguing with a guest about having to sign in. Thoroughly unprofessional experience.
- 4/5
Had a running toilet, but was fixed and working order in just a couple of minutes. Everything else for the room was good. Wanted breakfast but water main broke and breakfast was cancelled. Overall a good place to go to.