Uptown Suites Extended Stay Tampa FL – Riverview

The room wasn't clean.

Si planeas cocinar allí debes llevar tus utensilios

Great place to stay . Friendly staff . Safe parking .

Ok

Clean and fairly new

The elevator wasn't working properly during my stay.

The pictures don’t match it in person and the front staff was not helpful at all!!!

The entire property felt worn down and poorly maintained. The carpets throughout the hotel were heavily stained, and there was a strong musty odor in the hallways, stairwells, and our room. While I assume the room had been cleaned, it never felt clean. We found hair on towels and bedding, and many surfaces and furnishings looked old, stained, and in need of replacement. There were several maintenance issues as well. The air conditioner was extremely loud and struggled to keep the room cool. The light under the microwave stayed on constantly, and none of the vending machines we tried worked properly with either cash or card. One night around 1:20 a.m., the fire alarm went off and guests had to evacuate the building. Thankfully it didn’t last long, but it was still a frustrating experience in the middle of the night. The final disappointment came on checkout day when the elevator was out of service. Staying on the third floor meant carrying luggage down multiple flights of stairs in several trips. The location was the hotel’s biggest positive, but the cleanliness concerns, poor maintenance, and overall condition would keep me from staying here again.

The thing I liked the most about this hotel was the prices as well as no deposit necessary. There is a Publix supermarket across the street as well as an amazing Italian Deli.

I checked in saw the room and got another hotel.

Room was very clean and staff was nice.

The area was good publix and food around the corner so that was plus so was the fridge

Everything in it looked new but had a old mildew smell and the shower had no hot water

Staff was very nice and professional

YET DOES NEED A LITTLE EXTRA LIGHTING IN ROOM FOR READING. DEEP CLEANING I RECOMMEND FOR ALL HOTELS AND MOTELS AND EXTENDED STAYS … A UV MATTRESS CLEANING AND NO POWDER YET A GOOD SPRAY 2-3 times per year and Antibacterial wiping walls, beds, ledges and pretty much everywhere. Also Curtain washing and steam cleaning carpeted areas…I don’t mind a few reps or tears in the bedding and linens which were there and chair by sofa tabled area but the deep cleaning I think might be needed soon. Was very itchy day three after laying in bed healing sore ankle and knee… but kept washing myself and still itchy on my back and red spots (so no worries no during or anything - staff was super friendly)(corporate just needs to invest in deep cleaning services I suggested above in this passage- ty). But other than that very friendly and was a very nice experience! Thank you!

Very bad experience there

everything was very clean and great for a short little trip, bring stuff to cook the kitchen is perfect for anything.

It was great but room 315 did have a very strange smell, but I was too lazy to change it, due to the lateness of the hour. I also only wanted to book one night, although I paid of two, but wasn’t able too.

The hallway carpet was disgusting. The room floors were dirty. Hair found in my bed which made me wonder if the sheets were changed from previous guests. Cops investigating something at the hotel nearly every night I was there.

I did not use the laundry. I came off the road today register. I needed a bathroom. I was told there was no ladies room. After waiting as long as I could because there was a person registering, I had to get in my car and drive to Publixs. During my stay Leaving the 1st side exit I saw a man and a woman bringing in plastic tubs one after the other big enough for me to lie down in. My boyfriend would not allow me to walk my dog alone. We were on the 3rd floor. The night before checkout it sounded like someone on the 4th was moving heavy objects in and out. I WILL SAY MY BED WAS CLEAN. THE FREE COFFEE AND FRESH TOWELS WERE EXCELLENT.

Nice beds

Ok

I recently stayed at this property while attending a professional recertification course in Tampa, and I have to say — this was one of the most disappointing and frankly alarming hotel stays I have experienced in years of travel. I will be as detailed as possible so that future guests can make an informed decision before booking. Mold and Humidity Odor — Pervasive and Unmistakable From the moment I stepped into the hallway of my floor, I was hit with a strong, musty, humid odor that I immediately recognized as characteristic of mold or mildew growth. This was not a faint smell or the typical staleness of an older building — it was heavy and persistent throughout the corridors. The same odor carried into my room. As a Florida-licensed Mold Assessor (MRSA #2391) with over 12,000 inspections completed, I am professionally trained to identify the signs of fungal contamination, and what I encountered here raised immediate red flags. The combination of poor ventilation, high ambient humidity, and that distinctive musty odor is a textbook indicator of active or historic mold growth within the building envelope or HVAC system. For guests with respiratory conditions, allergies, or asthma, this environment could pose a genuine health concern. No Air Conditioning in the Hallways The hallways throughout the property were warm, humid, and completely lacking climate control. In Florida, where ambient humidity

This 2nd time the room was clean and ok. It just had a bad smell

Very clean and comfortable.

Good morning and nights there I wish I could stay longer

Good place, good service

I was looking for a hotel at a central location for the weekend and decided on this one. The front desk staff Myla was very helpful and informative. I was pleasantly surprised and happy with my choice. I had a full sized refrigerator and a mini stove desk and sitting area for an incredible price. I will definitely be considering this one on my next visit.

Great place to stay.

Made a reservation and they gave it to someone else said it was already in use wanted to charge me again for something I already plan waited over in hour in the lobby wasn’t even nice saying maybe I choosed the wrong date even when I showed her the booking

They put us in a room with lots of roaches. I left after the fifth roach bound the front desk of the night shift said that I will be refunded because he couldn’t put me in a different room and the morning shift would not refund me. I repeat do not go to this roach infested motel.

Easy and clean hotel

I have to ask, where is the advantage of booking thru Hotels.com?

The room was very nice, and the staff was very polite.

Terrible service. I had called ahead of time to make sure we could do a late night check in a couple of days before our stay. We got there past midnight on Saturday for the BTS concert and they didnt give us any notice of our room cancelation until we got there! Tampa was completely booked due to the concerts and they didnt even offer to help us find another stay.

No había papel de baño , lo demás todo excelente

Great service and staff clean room good area

Receptionist threatening and lying about changing my room

The sheets were worn out, the internet didn't work for me, and—although the bathroom appeared clean—a foul odor was coming from the drain.

also the bathrooms were not that clean, with build up everywhere in the shower. the walls, roof, and floors are so thin, you hear convos, steps and people dropping stuff all the time... even at 1 am... also someone from my party had a bad time due to a random guest (maybe? not sure if he was a guest but he was at the hotel)... so it felt a bit unsafe.

Fully equipped with full kitchen. Great desk staff. Really enjoyed. Will definitely use again

Not a good experience. Poor customer service from the staff. The room itself had a horrible smell and there were stains everywhere. There was no toilet paper and when we asked the front desk employee, all she said that they didn't have any. We had to go to the store to buy some ourselves.

Staff was kind and helpful. Room was clean and AC unit kept the room cold. Would definitely book again!

Very nice

Luckily I was only there for the night but I feel bad for the others checking in with kids that there's no heads up or no problem solving for the toilet paper issues I thankfully keep napkins/ tissues in my car and didn't have to use the white towels.

Great

Very disappointing.

The place is dirty, the carpet and walls are filthy. There was no housekeeping available, the room smell horrible, the hallways smell like pets. The furniture was dirty. I don't advise anyone to stay at this location, don't even waste your time.

This was without a doubt the worst stay ive had in years. They canceled one of the rooms. The bed was hard, dust on the walls, tv not programmed, we were lied to by the staff. Also informed that they had no toilet paper. Maintenance a ghost. The front desk clerk when we arrived was the only bright spot in this entire experience. The front desk continuously hung up on us. Absolute trash of a place to stay. I couldve paid 60 a night somewhere else and got a much better experience. The rooms smelled stale...i wouldnt recommend this place to my worst enemy.

They didn't have toilet paper for 2 days. I just boighy my own. They have a kitchen with no pans or kitchen items to use for cooking. Bathroom sink water smelled like sewer anytime you used sink.

The entire building was a disgusting, stained filled dump. Every inch of the hallways had stains on top of stains which continued into the rooms. The paint from the walls were peeling. There was a constant smell of heavy duty cleaning agent, which I guess meant they tried to clean the place, but they clearly failed. Then there were the other guests; loud and obnoxious with the tv on all night. The photos must be from 20 years ago. The place needs a total renovation. I left a day early and would avoid if I were you.

Comforter was not clean, I brought my own and the couch in room had white stains

Good

The personal attention was over expected, and very professional. The only thing is the general cleaning hallway areas.

no idea

The experience was good. The only thing was the coffee machine was not good. Definitely I'm come back again

You need kitchen wear no extra towels no trash bag

ac worked great and the room was very clean. the staff was excellent everything met up to my expectations

Room, stairways smell like dog. Hallway smells like pot. The night staff is terrible. Wifi doesn't exist. Night staff wouldn't help with nothing. Not able to sleep its a party and sex hotel.

No good

The pros were that Titus was very helpful, the room was clean and had a small kitchen that was very useful. I appreciated the glass enclosed shower instead of a bathtub, the AC kept cool and everything worked. The things that need improvement are that the hall carpets outside of the rooms were dirty and stained and need to be steam cleaned. I think this is why the hallway had a smell. I also suggest someone examine the cleanliness of the room doors both interior and exterior. They had visual hand dirt building up on them which made them feel unsanitary. Overall a good experience though and will return.

Great place to stay

Okay

Great place to stay and good location

Where to start? The shower curtain would not stay closed, causing water to go everywhere. The tile in the bathroom was smashed and puddling water in it. We left our trash in the hallway (not smelly!) and they just put it back in our room. This has never happened anywhere else. Even the low budget hotels would take it. The bathroom door would not shut because it was broken and falling off the hinges. The beds were fine, not the queens I booked and paid for. Noisy people at this hotel and ceilings are paper thin. Metal frame work and shelf around the bathroom mirror is rusting away. You can see overspray on the wall from where they tried to just spray paint over the rust. Maybe I expected too much, but assumed it was a bit nicer place than the Quality Inn and it was not.

Staff was super nice however room smelled like cigarettes and there were roaches. The hallway smelled like cigrat

Dirty and sketchy

Not good.

Not very clean. Had an unpleasant scent in the stairwell and in the rooms. Front desk was not friendly. One am shift worker told me I couldn't extend my stay because they were sold out. When I went back on Expedia I was able to book another reservation which cost me time, gas, and money. Not a hotel that I would give a good rating or recommend.

Was not provided any laundry services

Room was nice and everything was good

Ok

I will never stay there, not too much cigarette

There were some bugs but overall for value it was good

Very good

Yes

Na

Stains on the carpet of our room, and an outlet next to the sink the was broken. Terrible water pressure along with a shower dial that wasnt even attached! Never revisiting.

The gym was small with only a few pieces of equipment, but it had what I needed and was clean and easy to access and use. Much nicer that many places I have stayed as the equipment was actually in very good condition.

Nothing good to say. We checked in and left to find another place to stay. Its that bad.

There were fleas and cockroaches in my room and I told management but didn't get any response. Ended up treating the issue myself. Under sink cabinet in the bathroom smelled strongly of maple syrup and would not dissipate. I had to thoroughly clean and disinfect the room myself, and kept my luggage stored in garbage bags because I was afraid of infestation. Removed the bedspread and slept on top of the sheets after finding bites on my legs. This place will send you into a depression spiral if you're not already at rock bottom.

Got there and no rooms were left

Nice place to travel for solo/family people! Just keep in mind no cups/utensils/ plates or oven. But I was able to make it work with the stove top and microwave. Grocery store right across the street is very convenient as well!

The room was clean and the services were great. However, there was no hot water and the water pressure was so low such as no way to take a clean shower. We adressed the issue 2 weeks ago when we stayed there. When we came back last week, the problem was not resolved. Fir the price we paid, we expect that we have a clean shower .

Our reservation was for two queen beds. The room they tried to give us had only one queen bed. We were three people. After much back and forth, they gave us two rooms for the first night, then switched is to a 2 bed room the next night. Out of our three total rooms, one of them had a terrible odor and two had bathroom sinks that would not drain. Dirty walls, stains on carpet, door handles that you didn't want to touch. I know we did not pay for a room at the Ritz, but having decently clean accommodations is a reasonable expectation. I could go on about the staff but I feel that is a waste of time.

We were placed in a handicapped room that REEKED of cigarettes. We stayed a week and it smelt like cigarette smoke the entire time, even after staff came in and tried spraying something into the air conditioner. There were dried up boogers on the wall, right next to the bed. It looked like the room had not been cleaned prior to our stay. No issues with staff.

We were placed in a handicapped room that REEKED of cigarettes. We stayed a week and it smelt like cigarette smoke the entire time, even after staff came in and tried spraying something into the air conditioner. There were dried up boogers on the wall, right next to the bed. It looked like the room had not been cleaned prior to our stay. No issues with staff.

Could improve housekeeping and need to change the carpet n both in the rooms and hallways

Could improve housekeeping and need to change the carpet n both in the rooms and hallways

Room was in decent condition. staff was excellent.

Room was in decent condition. staff was excellent.

In and out traffic. No safe.

In and out traffic. No safe.

I contacted the hotel before I checked in to confirm that cars were allowed and the person I spoke to said yes and allowed me to pay the fee over the phone. We checked in fine and they knew we had pets. When the cleaning lady came on Wednesday to clean the room we weren’t ready so we told her to come back in a few minutes. Next thing I know someone is knocking on our door and it’s the lady who works the front desk telling us they don’t allow cats, only dogs and that we either had to board our cat or check out. We decided to check and get a refund for the remaining 3 nights we had left. When I went to the front desk to check out the woman told I was only due a refund for one night, that it was showing in their system we were checking out the next day. That wasn’t the case and I had the paper they gave me when I checked in showing my checkout date as January 17th, but at the time since all my documents where packed in the car I couldn’t show and the lady wouldn’t do anything. It’s obvious that they changed the date we were supposed to checkout. Before we checked out my mom spoke to the manager and he assured us we would get a full refund for the 3 days that were remaining. To this day I still haven’t gotten a refund and every time I try to call and speck to the manager about this matter he never there. I tried called Expedia about this the same day and they called and spoke to the manager and even they were told I’d get a full refund yet I I’m out almost $300. Terrible!!!

I contacted the hotel before I checked in to confirm that cars were allowed and the person I spoke to said yes and allowed me to pay the fee over the phone. We checked in fine and they knew we had pets. When the cleaning lady came on Wednesday to clean the room we weren’t ready so we told her to come back in a few minutes. Next thing I know someone is knocking on our door and it’s the lady who works the front desk telling us they don’t allow cats, only dogs and that we either had to board our cat or check out. We decided to check and get a refund for the remaining 3 nights we had left. When I went to the front desk to check out the woman told I was only due a refund for one night, that it was showing in their system we were checking out the next day. That wasn’t the case and I had the paper they gave me when I checked in showing my checkout date as January 17th, but at the time since all my documents where packed in the car I couldn’t show and the lady wouldn’t do anything. It’s obvious that they changed the date we were supposed to checkout. Before we checked out my mom spoke to the manager and he assured us we would get a full refund for the 3 days that were remaining. To this day I still haven’t gotten a refund and every time I try to call and speck to the manager about this matter he never there. I tried called Expedia about this the same day and they called and spoke to the manager and even they were told I’d get a full refund yet I I’m out almost $300. Terrible!!!

the staff was friendly, the room was pretty dirty. Stains all over the walls, no water pressure, shower head was gross, carpet was dirty, found trash under the bed; hallway and elevator reeked of cigarettes and weed; it was a convenient location and pretty inexpensive, but I won't stay there again; I would rather pay more for cleanliness and good water pressure.

the staff was friendly, the room was pretty dirty. Stains all over the walls, no water pressure, shower head was gross, carpet was dirty, found trash under the bed; hallway and elevator reeked of cigarettes and weed; it was a convenient location and pretty inexpensive, but I won't stay there again; I would rather pay more for cleanliness and good water pressure.

Room was clean, bed was really creaky and loud, misses didn't like that at all. But all in all good. Staff was nice too

Room was clean, bed was really creaky and loud, misses didn't like that at all. But all in all good. Staff was nice too

The hotel is very tired and what I saw needed an extreme makeover. Location and price is good but I'll look for another hotel next stay in the area.

The hotel is very tired and what I saw needed an extreme makeover. Location and price is good but I'll look for another hotel next stay in the area.

Yes everything was perfect.

Yes everything was perfect.

Excellent rooms and location

Excellent rooms and location

The staff was amazing! They allowed me to check in early since I was only staying for a night and by myself. The room I stayed in was their "show room" and it was definitely a beautiful space. I would definitely book through them again, I had a smooth, great experience.

The staff was amazing! They allowed me to check in early since I was only staying for a night and by myself. The room I stayed in was their "show room" and it was definitely a beautiful space. I would definitely book through them again, I had a smooth, great experience.

I reserved a room online for Friday-sunday. I arrived to the hotel around 3am on that Saturday . DJ told me it was too late to check in and that he couldn’t give me a room. Even though I had already reserved and paid for it. He said I should have received a call from the hotel asking if I was going to be checking in late. I never did. No one told me I wouldn’t have a room if I arrived late, even though I had the room for multiple nights. I’m pretty sure DJ is the one who was supposed to call me. I had to keep insisting that there was some way for me to still have a room to sleep in since I am a young female traveling from out of state alone at night. And I had already reserved and paid for the room. After going back and forth with DJ and his rude/lazy attitude he finally said he would be able to fill out some paperwork to get me my room back and that it would take 15 minutes. Why was that not his first response??? His first response was to tell a young female at 3am who’s alone that he just can’t help her and she doesn’t have a room anymore. And while he filled out the paperwork he was huffing and puffing like it was the biggest burden of his night. He is clearly not fit for that job. I have never had such a horrible experience. Someone that lazy, rude, and who hates their job that much should find a new job.

I reserved a room online for Friday-sunday. I arrived to the hotel around 3am on that Saturday . DJ told me it was too late to check in and that he couldn’t give me a room. Even though I had already reserved and paid for it. He said I should have received a call from the hotel asking if I was going to be checking in late. I never did. No one told me I wouldn’t have a room if I arrived late, even though I had the room for multiple nights. I’m pretty sure DJ is the one who was supposed to call me. I had to keep insisting that there was some way for me to still have a room to sleep in since I am a young female traveling from out of state alone at night. And I had already reserved and paid for the room. After going back and forth with DJ and his rude/lazy attitude he finally said he would be able to fill out some paperwork to get me my room back and that it would take 15 minutes. Why was that not his first response??? His first response was to tell a young female at 3am who’s alone that he just can’t help her and she doesn’t have a room anymore. And while he filled out the paperwork he was huffing and puffing like it was the biggest burden of his night. He is clearly not fit for that job. I have never had such a horrible experience. Someone that lazy, rude, and who hates their job that much should find a new job.

The room was very clean. And the staff was kind & polite

The room was very clean. And the staff was kind & polite

The room was filthy. Visible damage to furnishings. Mold in the tub. Black smears in the sheets. We requested a refund and actually slept in our rental vehicle. If you want to get sick and possibly take home bed bugs or a disease. This place is for you.

The room was filthy. Visible damage to furnishings. Mold in the tub. Black smears in the sheets. We requested a refund and actually slept in our rental vehicle. If you want to get sick and possibly take home bed bugs or a disease. This place is for you.

I read so many mixed reviews about this hotel after I had already booked, so I was pretty nervous but I called ahead to let them know I wouldn’t be checking in until 10:30 PM and they called me at 10 PM to confirm I was still coming. The staff was friendly and I did not feel unsafe even though I am a woman that was clearly staying by herself, I will say that I think they should be mindful of not giving directions to the rooms out loud and just say general things like “ your room is gonna be on the second floor, here’s the number” because there were people around me when they gave direct directions of where I would be staying. The room and bathroom were pretty clean, which is always my main concern so I was super satisfied with that. You can tell this hotel gets a lot of traffic or just hasn’t had any updates in a while, the decor is cute but could use an upgrade on bedding for sure. I brought my own pillow and a throw blanket so I felt comfortable sleeping. Good price for what is offered.

I read so many mixed reviews about this hotel after I had already booked, so I was pretty nervous but I called ahead to let them know I wouldn’t be checking in until 10:30 PM and they called me at 10 PM to confirm I was still coming. The staff was friendly and I did not feel unsafe even though I am a woman that was clearly staying by herself, I will say that I think they should be mindful of not giving directions to the rooms out loud and just say general things like “ your room is gonna be on the second floor, here’s the number” because there were people around me when they gave direct directions of where I would be staying. The room and bathroom were pretty clean, which is always my main concern so I was super satisfied with that. You can tell this hotel gets a lot of traffic or just hasn’t had any updates in a while, the decor is cute but could use an upgrade on bedding for sure. I brought my own pillow and a throw blanket so I felt comfortable sleeping. Good price for what is offered.

The staff was extremely disrespectful and rude. Anytime you tried to talk to them or ask a question they acted like you were bothering them. The room had roaches. When I called the front desk to alert them they told me they would call me back and never did. When I addressed it with them upon check out the lady rolled her eyes and dismissed me. I will never stay at this place again. I’ve worked in the hotel industry and if I ever treated a guest this way I would have been fired.

The staff was extremely disrespectful and rude. Anytime you tried to talk to them or ask a question they acted like you were bothering them. The room had roaches. When I called the front desk to alert them they told me they would call me back and never did. When I addressed it with them upon check out the lady rolled her eyes and dismissed me. I will never stay at this place again. I’ve worked in the hotel industry and if I ever treated a guest this way I would have been fired.

And the General Manager and corporate offices are not responsive. In addition, my room key had to be repeatedly reset -- did not work -- suggesting security issues.

And the General Manager and corporate offices are not responsive. In addition, my room key had to be repeatedly reset -- did not work -- suggesting security issues.

Door did not lock with key card or manually from inside. Was told there was no rooms to move me to, left a night early did not feel safe staying there.

Door did not lock with key card or manually from inside. Was told there was no rooms to move me to, left a night early did not feel safe staying there.

When I asked for a receipt showing all three nights' charges and the amount paid, with a zero balance, I was told the receipt had been given to me at check-in. That receipt showed only the first-night charge with a two-night credit. Made the clerk aware of the information on that receipt, so the clerk provided me with a receipt showing only the last, with a charge due.

When I asked for a receipt showing all three nights' charges and the amount paid, with a zero balance, I was told the receipt had been given to me at check-in. That receipt showed only the first-night charge with a two-night credit. Made the clerk aware of the information on that receipt, so the clerk provided me with a receipt showing only the last, with a charge due.

Great

Great

Very horrible

Very horrible

Clean room, a little tired, needs some repairs, but good amenities and well priced

Clean room, a little tired, needs some repairs, but good amenities and well priced

Clean and friendly

Clean and friendly

Ame la comodidad y limpieza

Ame la comodidad y limpieza

The room was good for the price. The location was amazing. It was clean and comfortable for the one night that we needed it. It was a true 3 star hotel, but the staff members were nice and we did not experience any issues.

Room was clean and the surroundings were quiet.

The room didn’t flush the toilet the sink was clog the room was dirty

Room was very clean, excellent amenities!

I did not stay, because when I got there they claimed hotels.com had overbooked and they had no more rooms.

The staff is very ruff and the rooms are dirty and had bad smell.

Everything was perfect it was a unbeatable price ,, the room was very clean , bed was super comfortable, shower was very clean ,huge bathtubs that coves everything all at once whice is rare . Very roomy with lots of storage and space , and very updated decor, also a full kitchen, 10 out of 10 experience!!

I’m on vacation, I reserved a room at 1pm and when I’m ready to go to hotel it is 1:30am and they tell me I am not in the system even though I have a reservation number and confirmation and all the rooms are sold out and they could not help me.

There were roaches in the room

Very clean and we had a wonderful stay!

The room was decent in size, the bed wasn’t what i expected the bed frames were squeaky, the room could use a update… it was within walking distance to shopping/dinning…my stay was okay it served it’s purpose for what I needed but I will not visit again…

The room smelled horrendeous. I was given a bottle of odor spray but it didnt fix the issue. Claudia Morales (receptionist) was notified and asked to switch my rooms. I hadnt slept in 3 days as my mom had a massive heart attack. I just asked to be accomodated and she had a horrible attitude between her eye rolls and shoulder shrugs. She suggested I check out (at practically midnight) instead of just changing my room. I offered to pay a difference in upcharge and she told me i had to pay for the an additional room when it wasnt my fault. The entire floor smelled of marijuana as well. Upon speaking with manager Maila following morning she confirmed there were plenty of rooms available and it just reflected Claudia's lack of work ethic, professionalism and customer service. It was an extremely disappointing and unfair experience.

Very noisy AC at night on the first level

Bhhbg

Room with kitchen didn’t have utensils. Not even glass for water.

Clean place, comfortable. But has some rust on the bathroom mirror, that is a minor thing but they can fix it.

Very nice staff. Would love to stay again

Shower had no pressure rust in bathroom floor was never mopped. Musty smell had to buy air freshener. Wanted to charge me 300 to use conference room when no one was in it. Loud residents the list can go on. I read reviews before booking and let’s just say these are not real customer reviews

Everything

Desk Clerk took twenty minutes before she would even acknowledge me even though no one else was waiting in line to check in

very nice hotel in the area I chose.

Room, beds, and bathroom were very clean. Not a lot of noise from adjoining rooms. Parking wasn't great (my mom is elderly and the couple disabled spots were always full). It did feel safe, and was a convenient location and good price.

The room had a funny smell at 1st, the night staff was VERY friendly, day not so much. Also was kinda taken back as thr police was onsite when I got there.

Clean and spacious room!!!!!!!

canceled on us without notification had to drive 5.5 hours round trip to get back home didnt get home till 1 am with wife and kids

Room us clean and neat.

Great room for a good price

the keys to the second room and she tells me there was only 1 room available with a max occupancy of 4 and there were 5 of us. There was another guest who had not checked in with my same last name and she didn’t realize we were 2 different guests. I asked to her to give me the other guest’s room and she refused because they had already charged the guest’s credit card. Hotel was sold out. I was told there was nothing she can do and to find another hotel. The front desk clerk was terrible. No sympathy and with an attitude. I asked for a manager and she said she was the only one there. I asked for a refund and left. We stayed at the Courtyard Marriott instead. Lesson learned- you get what you pay for! They still billed me for the stay. Don’t stay here!!!

There was an unusual Smell in my room room. and a weird smell in bathroom. A Cockroach appeared while i was taking a shower!! next day i tried getting a refund and they didnt give me one! i wanted a refund for at least one day since i went to work early in the morning and came a bit later than checkout time but because i came later than checkout time they charged me for the whole day! I technically didnt even stay in my hotel wednesday and they still charged me! Avoid this hotel at all costs! I asked to talk to the manager but he was apparently in a “important meeting” in the back room. I think he just didnt want to talk and lrovide me the refund.

Had Roaches in the room, Ac leaking all over the floor almostnslipped at night. Bathroom vent leaking brown fluid everytime the showers on . Dog feces all over the property. Wouldnt stay here again .

Stay was great. Room clean. Bed was not soft at all. Hurts the back. But other than that, it was a good stay

Yes

Room was clean and spacious

I wasn’t pleased with the customer service, but overall it was very pleasant.

The staff members that I met was very helpful and friendly. The room was very clean, there was no place to get breakfast.

Staff was fine but yall messed up my reservation i was supposed to get two queen size beds but yall gave me one even though I did the reservation a week or two an advance.

Floor of hotel was taped with clear tape throughout the hotel. No free breakfast.

We drove several hours to get there and were contacted on the way to ask about our arrival time. Shortly after, we were informed that our reservation had been canceled because the hotel was “sold out,” despite having a confirmed reservation. We were told that having a reservation did not necessarily guarantee a room, which was very surprising. We were also informed that other guests were receiving the same notification. There was no manager available at the time to speak with, and no immediate solution was offered. We later received another call saying a room had become available, which added to the confusion given the earlier explanation. Additionally, the room was not serviced daily, staffing seemed very limited, and the bed did not feel clean or comfortable. Overall, the experience was disappointing and very stressful. I would not choose to stay here again.

All of the Above

The room its self is very spacious. The fridge and kitchen come in handy. Also very clean and its is in a calm area. You also have the Publix and mcd near by. The mall is also very close. Great location! The staff is also nice.

Yes very very clean

First of all I was put in a room that clearly had a note in the computer not to book due to plumbing issues, I was moved to another room where I sneezed all night due to the whole hotel having pets. I am requesting a full refund I will never stay there again.

A/c didn’t work and bathroom water wasn’t hot

I was unable to check in even though I had a reservation and money for my stay was already paid. Property manager also told me that money would be refunded and never was.

Great experience

Super good

good value

The hotel need upgrade it’s old fashion but the employees is outstanding.

No plates or cookware. Clean, nice staff

The outside grounds had litter all over on all sides and behind bushes . The doggie litter cans were overflowing and never emptied during are whole stay . The interior was very clean and the staff was very friendly and helpful and answered all our questions. The $20.00/night dog fee was high in my opinion since not one time was the 3 pet trash cans emptied out during our stay of 4 nights .

Do not stay here. The staff is horrible. We did pay at the property option and when we got there to check in the front desk lady told us they gave our room away. No apology. No reason. Just that because I selected the pay at property option they gave it away. The place smelled terribly and the outside looked run down. Don’t let the cost talk you into this. This place is horrible.

Clean room good air conditioning no noise staff very helpful

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Cheap laundry room Cheap places to eat just across the street Publix plaza with many outlets Staff here all way around is friendly

Upon arrival my check in was very professional, a kind. However following that night I left my hotel room to grab food, and upon return there was roaches in my room. I had informed the front desk I wouldn’t be staying at the hotel, and would be going to another hotel. Didn’t stay immediately checked out 2 hours later after just checking in.

They have roaches all over the place. It was disgusting and terrible customer service.

Wonderful

The staff was really nice. We needed a short rest while we waited for friends. This worked out great! It was clean and quiet with lots of food/grocery options in walking distance.

Nice

The kitchen was equipped for cooking. Didn't have an oven but the stove top, microwave and fridge worked great.

Bedbugs ! I didn’t make a big deal about it but, the staff did by canceling my new reservation at checkout of the first reservation. They were rude towards me from the time I made them aware that I had been bitten by bedbugs in their room.

The staff was pleasant. Our room smelled like cigarette smoke and the furniture was kinda beat up.

Everything smelled of marijuana and it looked like people lived there.

Nice hotel, seem to be friendly reception. However twice I asked for linen since we had someone sleeping on a couch and twice they never came. The service was with a smile but the buck was passed and no one ever came and it happened twice, two nights in a row. The response was "Oh but I told someone to do it" in other words they never took ownership. Bad move!

Not bad, but not great. When I was trying to check out, it took longer than I wanted, and I had to say something really loud to get the lady at the front desk attention. Room was definitely dated. Tv worked, beds were pretty comfortable.

I think ok

I DID NOT CHECK IN NO PURPOSE IN RESERVING IF ROOM IS GOING TO BE GIVEN UO ANYWAYS!

Badly advertised, very unhelpful staff

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Very clean and best of all the price!

Rooms don’t clean on a daily basis, towels not supplied daily, sheets were smelly and there were bugs flying around in the room.

This is the first time in my life as a Marine and executive travel that I have EVER had to kills several cockroaches at a hotel in a matter of an hour. The hotel staff cared very little about the reported issue. Do NOT trust this brand.

I've stayed here several times a great place to be. A very friendly environment

It says check out at 12 but it is jot check out is at 11

Cleanliness was not so good. The seating area had mold all on the seats. The room had a strong mildew odor.

Staff was nice and room clean.

I have a video of the cleanliness the hotel has Spanish people that don’t even speak English cleaning up and they don’t know how to clean the toilet or the tub

The manager there stop me from using my hotels reservations. Every time I try to use it they say they don’t see it and they make me pay to their hotel and it was very rude the first week and kick me out and then let me stay again but today when I went to check back and they wouldn’t let me and say my room was dirty how can you say my room was dirty I took all my stuff off the bed and everything they have no proof of that. I don’t appreciate them when I got in that room their room was dirty they don’t know how to clean a room and I have proof of that

Great price

Good

Well, no Wi-Fi was working floors were kind of damaged

I thought I was booking myself a room with a bathtub and I guess I messed up or I don’t know what happened, but I didn’t have a bathtub in my room. In my room smelled like mildew when I got in there there was stains on the wall and Furniture.

Clean and quiet properly

This place was disgusting from the hallways to the rooms. Couldn't even stay one night. Staff was nice.

The rooms are quite small though and didn’t have an wash rags or soap (which I thought were customary). As it was just a day trip, it was perfect but may cause some issue if my trip were longer.

Him they didn’t have any rooms available and we were gonna get a refund and 2 weeks later still nothing. We send a message and still no respond.

I was very impressed. Very nice. I will say again. I am a nurse student.

The property was maintained, neat also quiet

I have to check out early I pay for two day and I stayed for one and check out the next day . Horrible experience one of the staff member in the morning treated customers like dirt no respect at all .

Excellent for the price. Not a typical hotel.

Mold and there were dead baby roaches around on the floor.

People above me were loud No cups to make coffee- only small Dixie cups No soap I informed the desk several times of these issues during my stay. They didn’t do anything to resolve or show any concern.

Staff is nice, Everything is taken care

Great place to stay.Friendly employees, awesome management.Never had anmiss you five stars

I had to purchase stuff I needed. Not even cups for coffee... they said they were out!!

This property was a big disappointment. Not the cleanest! Didnt reel safe , after checking in at 10 pm (i did call and let them know we would be checking in late) there was about 5 or 6 hanging out in the parki.g lot smokimg weed . Our room smelled like wet dog, the beds felt like sleeping on the floor very hard. There were potatoe chips all over the hallway floor for 3 days . Very unsatisfied

Room is full of bugs. I checked out in two days after I was promised to get a refund for the remaining time, so far nothing. Basically they stole my money and expedia washed their hand and nothing. Never again to use expedia.

Great

Excellent

Simple!

Love the personal

No kitchen utensils

Clean rooms. Staff was nice

The staff was nice. Room decorated nicely. Shopping plaza close by. Clean and quiet.

It was clean. Nice and quiet

Very clean and great staff

Awesome

Rooms need update. No amenities at all. Staff was friendly.

Thank god I only had to stay in this room one night, I had to leave at the crack of dawn because room 425 I stayed in was all moldy musty smelling. The next day I had a headache and cough with a terrible taste in my mouth.

So the property was very busy with people hanging outside in the parking lot. The lobby was presentable, But the room smelled like straight cigarettes, the lounge chair was stained and dirty looking, the bed was a thin mattress that’s is very uncomfortable, the walls are very thin I hear the people up stair stepping all throughout the room . I would definitely not recommend the hotel.

No ice machine working tv color horrible. Ac work regular no the cool.

The other rooms have noise

The hotel room smelt like cigarettes. I was switched to a completely different room and it still had a smell of cigarettes. Our neighbors were very loud and there were stains on the couches.

Great place to stay. Large, clean rooms, and in a nice area

Nice hotel with good rates and clean rooms

BUT worst of all at the end of my stay they couldn't wait for the payment so they were attempting to kick my ill daughter out of the room, even though we made several different attempts to pay, and they couldn't process them because of their inability. I had to shut down my work sight an hour away to try to come take care of it, but they were attempting to kick my daughter out the room @ 11:30 when their website says payment must be made by 1pm or there is a $35 late fee. The staff is clueless and everyone gives different information. So, when my daugher passed out and an ambulence had to be called. Then I was then told we were no longer welcome to stay there because "the ambulance was too much" by Josh who may be the district manager, but refused to give me his name or title. I only know his name and he is the big boss from the staff.

Quite Clean

The room was nice, but the showerhead barely had water coming out an the floors were dirty

My stay was beautiful. The room was clean and comfortable. Only bad thing was I found hair in the bathroom, but it didn’t take away from my overall stay!

Nasty , roaches , mold peeling floor tiles . Room had stains on couches . People in stairs cases smoking it’s not safe . Management was rude dismissive and had the audacity to say this location people don’t have standards “ you probably the one person whose ever complained “ the guest here are okay with these conditions . Needs to be demolished and taken down! Room had to be switched 3 times and this was still the condition given after three switches

For one night so this purpose pretty clean. Friendly workers

Staff Is Welcoming Fast Check In Clean

On the other hand the plastic tiles were coming undone causing me to trip many times. Even though the rooms have a stove a sink there are no utensils or anything to cook with. Also only had a small toilet paper roll and 1 tiny soap bar for a whole week. Plan on having to buy your own toiletries as well. Overall was ok for the price.

Smells bad, stayed one week I asked for housekeeping and they didn’t clean the room

Cool little place

The room was dirty the bathroom was the worst part. The room smelled like smoke although it was a non smoking room

good staff nice hotel

I think the hotel is misleading people by offering many stars when in reality one is too many. I don't know where to start, but I'm fine; I called to request a bedspread and pillow for the room, since they don't leave anything extra, and they told me (lower, please, because I don't have time). As for the terrible housekeeping, like everything else, the bathroom was literally dripping diarrhea, and many other things I'd rather not go into detail about. I definitely do not recommend it!

This was a beautiful property and my stay was very beautiful thank you.

I was pleasantly surprised

Good

I was given a room that smells of smoke, I brought it to the receptionist, and she immediately changed the room to a better one. I'm grateful.

Had issues checking in . And the desk clerk was not a nice person

Everything was greàt! Staff was exceptional!

The entire hotel smells like pot you have to beg for an extra trash bag they give you one per day, you cannot have a second-guess because the sofa is a shape of a shrimp and tiny. I can go on and on, your choice

The convenience

This property definitely felt like a place for transients. That didn’t bother me. I was in the area to get my hair done but I don’t sleep well. So I try to sleep whenever the mood strikes me. It was hard to sleep here with the noise, the weird smells and sounds from the AC & toilet. Someone was playing music at an incredibly high level at 2am. I guess everyone doesn’t have the same sleep patterns. The room could definitely use a deep cleaning!!!

Worst stay ever. After checking in I was informed that my room would have a pest control treatment done the next day between 12-3. Was obviously not happy about that nor was I aware of it until after they had already charged my card. I informed the desk person that they would need to do the treatment after 1:30 and I was told that is fine and just let the pest control person to come back after 1:30 if they showed up earlier than that. Next day they are banging on the door at noon. I was in a meeting and my wife was the only one in the room. She told the guy to come back after 1:30 to do the treatment. A few minutes later the general manager came and attempted to force his way into the room and told my wife that if she didn’t let him in he would fine us and possibly ask us to leave the property. She would not give in to his intimidation and asked him to come back after 1:30. At 1:20 the pest control guy came back and my wife asked him to give her a couple minutes to get dressed. He was upset and just stormed off. Next day as we were coming back from the beach we find out that they locked us out of our room and refused to let us in until we paid the $50 fine. I told them that we would leave but we need to be reimbursed for the amount of nights we had already paid for but wouldn’t be staying there because of this and they refused any type of reimbursement. On top of all that the carpet in the room was completely disgusting and the flooring was peeling up. Stay away from here!!!

The whole resort was surprisingly clean and appeared to be a newer building. Those that appeared to be an extended stay were polite and quiet in the evening..

The staff was wonderful. Very helpful and friendly. The hotel needs some upkeep. The floor on the first floor was tore up and my kid tripped ver it. Its an extended stay hotel and people live here so there is a certain level of what I would call acceptable but... we did kill several roaches in our room, there were cobb webs in the corners of the room and I am not sure if it was the cleaning product or something else but the linoleum floor was slippery.

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My stay was good.No major complaints. They only had one receptionist so check in was a little slow. The room was clean, but it also smelt a little musty. It still was a good value.

Clean, rooms are nice, well located.

Nice stay. Quiet and peaceful. Friendly staff.

The shower doesn't put enough pressure

Great comfy room and quiet

Nice place

Upon arriving the room 306 was not on great condition the room had mold on the walls next to the bathroom. The toilet didnt have any water nor was the television working. I informed front desk Donna and i was moved to room 218 which was worst from all the upstairs guest loud noise of stomping jumping baming and loud music. I also informed front dest Donna multiple times and ask her multiple times to come to my room to hear it for her self which she did come after ibhad to ask again. I requested another room on a higher floor which she stated she had no rooms and nothing could be done due to the general manager of the propery being on vactoon returing on Monday June 2 2025. I requested anouther stay nit a refund. I never once had any prior complaints about this property i love this location always a great experience. Im very disappointed which my issue wasn't taken care as promise by front desk agent Donna who was working nor did she email the general manager with my complaint and request for another night credit. I had to speak with Myla which she did contact her and emailed the general manager and contacted himnper my request. I was not treat kind not was my issue resloved nor taking seriously per staff. Also the condition of room 306 was not noted nor removed from being check into by another guest until i informed Myla about my experience. All im requesting is to be treated fairly and due to the lacknof sleep and loud noise i just wanted to be compensated with another stay.

Very nice rooms

It was really nice for the price. Their rules on service dogs was a bit extreme than I've ever seen before with weight and breed restrictions but they made it work. But again the room was very nice.

Check-out was even worse. A different attendant was nowhere in sight, and I had to call out repeatedly before she finally appeared from the back with a flat, disengaged attitude. No greeting, no courtesy. I had to initiate a hello twice before receiving a barely audible, indifferent response. If customer service matters to you, avoid this place. I wouldn’t trust either of these employees to interact with any customers in a professional setting. Beyond the poor service, the overall guest experience was disappointing. On my first visit, I had to allow an exterminator into my room during my stay—completely inappropriate and disruptive. On this recent visit, I walked out of my room and nearly tripped over a large blue tub stretched across all the doorways. It was unclear what was inside, and frankly, it was disturbing. While the room itself was clean and relatively pleasant, it’s shocking that an extended stay hotel doesn’t provide any basic dishes, pots, or utensils. That defeats the whole purpose of staying somewhere with a kitchenette. Overall, this hotel does not value its guests or

I like the accommodations in the room. It is perfect for a long stay

Made reservations and when I was almost at my destination, received a phone call that the hotel overbooked itself and could no longer honor my reservation after traveling from Georgia. This was a complete inconvenience and bad business tactics. I will never book there again.

The property itself wasn’t bad. The room had a little odor when opening the door and a couple of stains in the furniture I.e. the desk chair had a stain. The property staff was very helpful and nice. It’s more of the people who stay here that make it seem rough when there is a lot of people outside when you’re coming in at night to park. They do lock the front doors and it does need a key to unlock and let it open. It was a good stay for the price and I couldn’t beat that. I would stay again.

Will never stay there again! On arrival there was no one at the front desk. A sign was left for you to call someone. There are people just lingering around the hotel as if its some sort of "turf" to hang out. It has people that seem to permanently LIVE at this hotel as its a shelter. Cleaning service for the 4 days I was there was only available the first day. You had to pick up your own extra towels if u needed. There were kids banging and running around on the floor above our room, which goes to people living there. There were kids in school clothes down the hall with laundry baskets and people with big dogs moving through the halls. Im sorry but I won't be back. Not the hotel the interner mad it out to be. False advertisement!

Could be cleaner. The outside of the property smells horrendous in places. Bedding was not the best either. Carpets could be cleaner too

Would stay again

Overall nice for the price but hallway carpets and upholstery/furniture could stand cleaning.

This property was in very close proximity to our son’s apartment and convenient to restaurants and groceries. However our room cleanliness was subpar. Our feet turned black from the floor and carpet within minutes. We wore our shoes for the duration of our stay, and used a bath towel on the floor between the beds. Carpet felt damp as well. For being an extended stay I was shocked there wasn’t anything for the kitchen, not even a towel. No silverware or dishes of any kind. All bring your own. Very inconvenient for a traveler. The people above us were very loud and must’ve had a child that ran and stomped on the floor routinely. Only one evening staff member was friendly. I believe her name was Dana. The morning girl said “you have to bring me all the towels before I can give you any, and I will only do this for you one time” when I asked for a hand towel for the kitchen. Our room had 4 bath towels and only 2 hand towels and wash clothes with 3 of us staying in the room. Not sure what the smell was at the end of the hall in the entry area. Although convenient location we will not rebook here in the future.

My only problem was a roach crawling on my bed, that ruined my stay, I went to bed anxious about it - I HATE roaches. However, everything else was fine the just need a regular, monthly exterminator

The rrom have everything you need for a short stay.

TV didn’t work. Put in request for it. Never addressed it.