Residence Inn by Marriott Richmond Northwest

Very friendly and helpful staff, but our room had recently been renovated as part of a major update of the property, yet the furniture chosen (other than the bed) was very low-end and uncomfortable

Breakfast was good

Excellent services by the very professional staff. The room was very clean and very spacious. Breakfast was excellent. Very many choices .

NA

The room & especially the bathroom weren’t cleaned recently. The tub was filthy & there was also loose caulk all over. The overall room was disgusting and absolutely not up to Marriott standards. There was also not enough parking for all guests of the hotel with many cars needing to park in the fire lane. Won’t be staying at this hotel ever again.

There are not enough words to say how wonderful the staff was. From the manager to cleaning crew, everyone had a smile and a friendly hello. The room was well equipped and the breakfast buffet was delicious. I will definitely return and recommend this hotel.

Poor sta

Poor sta

Hotel was under construction. Staff was friendly. Asked for a late checkout and was only given 30 minutes. That was disappointing…

Hotel was under construction. Staff was friendly. Asked for a late checkout and was only given 30 minutes. That was disappointing…

Did not know ahead but property under “major renovations” so no fitness center for us. Our 2 rooms did need TLC- “tired”, minor issues, but still usable. Not a long stay so ok

Did not know ahead but property under “major renovations” so no fitness center for us. Our 2 rooms did need TLC- “tired”, minor issues, but still usable. Not a long stay so ok

Staff was terrific especially Matthew who checked us in. The room was over all nice a few minor things nothing to complain about. My sole complaint was on four seperate occassions during the stay someone attempted to enter our room twice around 3am and then twice between 11am and 12 on the 27th while we were packing to check out.

Staff was terrific especially Matthew who checked us in. The room was over all nice a few minor things nothing to complain about. My sole complaint was on four seperate occassions during the stay someone attempted to enter our room twice around 3am and then twice between 11am and 12 on the 27th while we were packing to check out.

Yes

Yes

The mattress pad on bed was not clean.

The mattress pad on bed was not clean.

Friendly staff and spacious rooms

Friendly staff and spacious rooms

Everyone at front desk was nice and accommodating

Everyone at front desk was nice and accommodating

Construction in back.

Size of room. Homey atmosphere. Construction in back.

The rooms were so clean and nice

The rooms were so clean and nice

Everything was perfect. From check-in to check out, everyone at the desk was exceptional warm and friendly. The breakfasts had far more options than I’m accustomed to as a frequent business traveler, and the cleanliness was far better than I typically see when I travel. Everyone here should be hired as universal trainers within the entire industry to teach others how to run a hotel. 10 stars.

Everything was perfect. From check-in to check out, everyone at the desk was exceptional warm and friendly. The breakfasts had far more options than I’m accustomed to as a frequent business traveler, and the cleanliness was far better than I typically see when I travel. Everyone here should be hired as universal trainers within the entire industry to teach others how to run a hotel. 10 stars.

Clean room. Chiil spot for a change of scenery good price and the breakfast is good

Clean room. Chiil spot for a change of scenery good price and the breakfast is good

Very good

The staff member who checked us in was very polite, friendly, and helpful.

The staff member who checked us in was very polite, friendly, and helpful.

The manager was kind and helpful.

The items that were available when I went to breakfast was good Didn't like the fact that there were no plates available when I went down to breakfast and most of the hot food was out so didn't have much to choose from. I was in a hurry so couldnt really take the time to wait on fresh food to come out.

The items that were available when I went to breakfast was good Didn't like the fact that there were no plates available when I went down to breakfast and most of the hot food was out so didn't have much to choose from. I was in a hurry so couldnt really take the time to wait on fresh food to come out.

Breakfast items were plentiful. Pool was smaller than seen in pictures. There happened to be a football team of 8 or more 8year old boys that were always in the pool being loud so I never went to pool. Requested cleaning person to come every other day for my 5 day stay. After numerous calls to front desk, they came on the 4th day. Front desk stated that we were ignoring them on day 3 when in actuality we weren't even onsite.

Breakfast items were plentiful. Pool was smaller than seen in pictures. There happened to be a football team of 8 or more 8year old boys that were always in the pool being loud so I never went to pool. Requested cleaning person to come every other day for my 5 day stay. After numerous calls to front desk, they came on the 4th day. Front desk stated that we were ignoring them on day 3 when in actuality we weren't even onsite.

Room,bath and bed were clean. Also was given clean towels when asked.

Room,bath and bed were clean. Also was given clean towels when asked.

Exceptional

The services amenities and breakfast were all top-notch!

Over a course of a week, not once did housekeeping come by. Also, there were 100s of ants in the room. The hotel came by 1 time to spray, but it dis not work. I actually had to go out and buy my own spray to treat it properly. The other hotel guests were loud and disruptive. Ended up leaving a day earlier than planned because it was so miserable. Never will stay here again.

Over a course of a week, not once did housekeeping come by. Also, there were 100s of ants in the room. The hotel came by 1 time to spray, but it dis not work. I actually had to go out and buy my own spray to treat it properly. The other hotel guests were loud and disruptive. Ended up leaving a day earlier than planned because it was so miserable. Never will stay here again.

The staff was extremely friendly and helpful. Matthew and Cheryl were great. Seme helped us in the morning. The room was comfortable. I liked the living room sofa as it gave good back support. The layout was nice and I was glad to have a door between living room and bedroom. The bed was comfortable. The location worked out well for us. We would stay here again. The bedroom TV was not working and the bedroom drape was torn. The small table in the living room for eating was a little wobbly. This property is going to update the rooms. Matthew and Cheryl offered to move us to another roo.room., but we declined. Since they couldn't get the TV to work, they gave us extra Bonvoy points.

The bedroom TV was not working and the bedroom drape was torn. The small table in the living room for eating was a little wobbly. This property is going to update the rooms. Matthew and Cheryl offered to move us to another roo.room., but we declined. Since they couldn't get the TV to work, they gave us extra Bonvoy points.

This property is older and our first room had many items broken or not working. Next room was better but still older. Remember a wall mount for charger and wifi did not work on my ipad but did on phones.

This property is older and our first room had many items broken or not working. Next room was better but still older. Remember a wall mount for charger and wifi did not work on my ipad but did on phones.

The staff!may god continue to bless them all.

The staff!may god continue to bless them all.

A bit of an odd smell in 1st floor rooms. Seemed strong when we entered, but got used to it.

A bit of an odd smell in 1st floor rooms. Seemed strong when we entered, but got used to it.

Hit head on shower curtain rail as it was low. Ends not held in place. I believe it was Room 219

Hit head on shower curtain rail as it was low. Ends not held in place. I believe it was Room 219

Amazing nobody bothered me I was there for my birthday

Amazing nobody bothered me I was there for my birthday

The Residence Inn was a perfect location for us. The staff was the friendliest and most competent I have met in a long time. Thank you Andre (check in), Seme (breakfast buffet) and Cheryl (front desk). Exceptional consideration of the guests.

The Residence Inn was a perfect location for us. The staff was the friendliest and most competent I have met in a long time. Thank you Andre (check in), Seme (breakfast buffet) and Cheryl (front desk). Exceptional consideration of the guests.

There was an odd smell inside some hallways. There was noticeable dust in certain places in the room, stains on grout in shower, and a spot of food? on the couch.

I liked everything & everyone. Cheryl the front desk woman was amazing from the time I walked through the door til the time I left. Mathew was amazing along with Carl (that's not his name, the lightskin extremely friendly guy that worked front desk at night then again the next morning). Staff addressed me by name as if we were family. I truly felt privileged. I felt like a STAR. I'm definitely staying at this facility each & everything i come back to the 804 area. Oh, let me not forget about Seme (spelled wrong) the breakfast attendant that paid attention to detail and extremely friendly making everyone feel that they were at home with family. It was an incredible experience. The water didn't stay hot as long as I like and the facility is a bit dated, BUT, the renovations are coming soon, so truly, I have no real complaint at all.

I liked everything & everyone. Cheryl the front desk woman was amazing from the time I walked through the door til the time I left. Mathew was amazing along with Carl (that's not his name, the lightskin extremely friendly guy that worked front desk at night then again the next morning). Staff addressed me by name as if we were family. I truly felt privileged. I felt like a STAR. I'm definitely staying at this facility each & everything i come back to the 804 area. Oh, let me not forget about Seme (spelled wrong) the breakfast attendant that paid attention to detail and extremely friendly making everyone feel that they were at home with family. It was an incredible experience. The water didn't stay hot as long as I like and the facility is a bit dated, BUT, the renovations are coming soon, so truly, I have no real complaint at all.

Exceptional

The staff was extraordinary. Overall, one of the two best Residence Inns I have ever stayed at - and that's saying something.

Exceptional

Easy check in

Easy check in

Exceptional

The location of the hotel was great, very close to shopping area. Check- in was quick. The hotel was quiet, clean, and the staff was very welcoming.

The location of the hotel was great, very close to shopping area. Check- in was quick. The hotel was quiet, clean, and the staff was very welcoming.

We didnt know they dont sevice the room if only staying 2 days. Fireplace didnt work. Extremely cold water.no.hot water. However they did ask us to. Change rooms around 730pm the 2nd day. We declined due to the day we had that day. The breakfast was good and free parking. Would i stay again? No.

We didnt know they dont sevice the room if only staying 2 days. Fireplace didnt work. Extremely cold water.no.hot water. However they did ask us to. Change rooms around 730pm the 2nd day. We declined due to the day we had that day. The breakfast was good and free parking. Would i stay again? No.

Customer services was very welcoming and friendly. It left a memorable impression on our stay.

Customer services was very welcoming and friendly. It left a memorable impression on our stay.

Only criticism was that there was hardly any hot water, both from the kitchenette sink and the bathroom sink. Luckily after having to run the shower for a good 5mins we eventually got some hot water. Property was quite a distance from city centre, but this wasn’t a problem.

Only criticism was that there was hardly any hot water, both from the kitchenette sink and the bathroom sink. Luckily after having to run the shower for a good 5mins we eventually got some hot water. Property was quite a distance from city centre, but this wasn’t a problem.

It was amazing

It was amazing

Great location, check in was very easy and smooth

Great location, check in was very easy and smooth

Room was a bit worn down, broken appliances, tvs didn’t get service, basketball hoop was broken

The family suite was perfect for my family's needs

The family suite was perfect for my family's needs

one of the front desk employees did not apologize when we advised of a leak onto our things in the closet in the middle of the night, no towels left in a bathroom and the filthy conditions. everything was dirty. stuff growing in shower

No

The entire staff was helpful and friendly and great location.

The entire staff was helpful and friendly and great location.

All ended up well after requesting another room because of a very noisy sound from behind a door right next to the bed. Hard to believe this has not been fixed in room 118. Room 119 was very quiet& comfortable.

All ended up well after requesting another room because of a very noisy sound from behind a door right next to the bed. Hard to believe this has not been fixed in room 118. Room 119 was very quiet& comfortable.

The location and full size fridge for our week long.stay!

The shower water in my room was only just warm. No hot water available. Also, the phone in the room was not working. Told that there was no engineering on site, because they have weekends off. I was also told that the hotel was at full capacity...so that seems hard to believe that an available engineer would not be available. The front desk staff moved me to a different room on the same floor. That room also did not have hot water nor a working phone. After my third trip down to the front desk to make them aware (Because I was unable to call with a phone in my room that didn't work) the staff told me that the water temp was preset for the rooms and there were No working phones in the hotel. I really wanted to get a refund and change hotels but when I let the staff know they said that because I had booked thru a 3rd. Party (Orbitz) that would be my responsibility. Frankly, the only reason I did not leave and change hotels was because I was only there for a 2nd night and at this point was exhausted. Future guests beware of this property if you expect hot water, good water pressure, & a working phone. This hotel has not been remodeled in at least 15 years. Robin Sealey

The shower water in my room was only just warm. No hot water available. Also, the phone in the room was not working. Told that there was no engineering on site, because they have weekends off. I was also told that the hotel was at full capacity...so that seems hard to believe that an available engineer would not be available. The front desk staff moved me to a different room on the same floor. That room also did not have hot water nor a working phone. After my third trip down to the front desk to make them aware (Because I was unable to call with a phone in my room that didn't work) the staff told me that the water temp was preset for the rooms and there were No working phones in the hotel. I really wanted to get a refund and change hotels but when I let the staff know they said that because I had booked thru a 3rd. Party (Orbitz) that would be my responsibility. Frankly, the only reason I did not leave and change hotels was because I was only there for a 2nd night and at this point was exhausted. Future guests beware of this property if you expect hot water, good water pressure, & a working phone. This hotel has not been remodeled in at least 15 years. Robin Sealey

A below par Resdence Inn stay (room cleanliness & problems).

A below par Resdence Inn stay (room cleanliness & problems).

Very satisfied with room and amenities.

Very satisfied with room and amenities.

The staff did a good job.

Premises were clean, staff was amazing especially Matthew! Room was clean and comfortable. Matthew was very attentive and accommodating during my stay. We were able to barbecue and utilize the outdoor pool at our leisure. Breakfast in the mornings was decent although there are only pork options. I would definitely stay here again.

Premises were clean, staff was amazing especially Matthew! Room was clean and comfortable. Matthew was very attentive and accommodating during my stay. We were able to barbecue and utilize the outdoor pool at our leisure. Breakfast in the mornings was decent although there are only pork options. I would definitely stay here again.

Room was dirty, certainly not worth the price. We booked the hotel for the pool, but there was a giant group that overran the pool, so we were not able to use it.

I was surprised that this was a Marriott property. The hotel deels old and in dire need of an a refurbish. Additionally there were food crumbs on the floor and a couple of other small concerns that i reported to the front desk. I only stayed 1 night and I arrived late, so I can not give an honest review on the services. I reported the issues to the front desk as i was checking out. The staff seemed very nice, and im confident they would have responded to my room concerns quickly had i given them the chance. The hotel feels old, but it was conformable. I only stayed for a few hours as this was just a traveling stopover. In all, i would stay there again.

I was surprised that this was a Marriott property. The hotel deels old and in dire need of an a refurbish. Additionally there were food crumbs on the floor and a couple of other small concerns that i reported to the front desk. I only stayed 1 night and I arrived late, so I can not give an honest review on the services. I reported the issues to the front desk as i was checking out. The staff seemed very nice, and im confident they would have responded to my room concerns quickly had i given them the chance. The hotel feels old, but it was conformable. I only stayed for a few hours as this was just a traveling stopover. In all, i would stay there again.

I understand people live here on a semi-permanent basis and it's hard to keep the rooms in good condition. But there were gouges in the wall, rips in the carpet, deep dents in the refrigerator and the toilet seemed like it was going to overflow each time we flushed.

I understand people live here on a semi-permanent basis and it's hard to keep the rooms in good condition. But there were gouges in the wall, rips in the carpet, deep dents in the refrigerator and the toilet seemed like it was going to overflow each time we flushed.

The staff was exceptional. Jennifer checked us in. Signed me up for Bonvoy, saved me some money and earned points for my stay. Matthew, the manager on duty for our stay was great. He helped with our luggage and gave us a great recommendation for dinner. Seme, the breakfast attendant was so helpful and made us feel welcome. Chris, Shirl also worked the front desk and were all helpful. Our room had 2 bedrooms (queen beds), 2 bathrooms, a sofa bed in the LR and a full kitchen. Great space, at a reasonable price. The facilities are a little old. Many of the outlets were so worn, our multiple plugs and charges would not stay plugged in. The pool was out of order during a weekend in late July! We had a fire alarm go off at appx. 1AM, our first night there. We evacuated and had to wait about 30 minutes, until the fire dept left. I'm hoping to get some bonus Bonvoy points, due to the issues we experienced, but none have been applied, yet.

The shower dripped constantly and there was mildew in the tub. The TVs are very small and mounted at a strange angle. It’s very outdated. There was an odd smell and caused headaches. The sink wouldn’t drain and smelled horrible. There was a very large and loud dog that woke me up several times.

The shower dripped constantly and there was mildew in the tub. The TVs are very small and mounted at a strange angle. It’s very outdated. There was an odd smell and caused headaches. The sink wouldn’t drain and smelled horrible. There was a very large and loud dog that woke me up several times.

Initial staff when entering the hotel were nice. The room was not clean. The tub drain was laying in the tub and a huge clog of filth was distended from the tub drain. I had to get the filth out in purser to put the drain back. We did not use this tub. My grandson went down to breakfast and immediately showed signs of an allergic reaction. Someone had their dog in the dining area while breakfast wa seeing aerved

Initial staff when entering the hotel were nice. The room was not clean. The tub drain was laying in the tub and a huge clog of filth was distended from the tub drain. I had to get the filth out in purser to put the drain back. We did not use this tub. My grandson went down to breakfast and immediately showed signs of an allergic reaction. Someone had their dog in the dining area while breakfast wa seeing aerved

The staff was very friendly and the breakfast was very good. We stayed for a state basketball game and that is were my family and our cheerleaders stayed. 2 of the rooms that our cheerleaders stayed in had beg bugs and they had to move to other rooms that we had rented. The manager gave the money back for the 2 rooms but the girls didn't get any rest that weekend. As far as the staff and breakfast it was great but I would not recommend staying here.

The staff there was friendly people and the breakfast was great the room there was nice and clean I loved it ??. Nothing everything was great.no complains.

Bed uncomfortable

Bed uncomfortable

Matthew (at the front desk) was excellent. He greeted us every morning, and welcomed us back every evening. Also, the staff at breakfast was very friendly and helpful. They all made our stay very pleasant.

Matthew (at the front desk) was excellent. He greeted us every morning, and welcomed us back every evening. Also, the staff at breakfast was very friendly and helpful. They all made our stay very pleasant.

There was no soap in the shower

Warn hotel needs upgrade. Numerous issues, internet on tv, garbage disposal not working and it took half way through the stay to get them resolved.

Warn hotel needs upgrade. Numerous issues, internet on tv, garbage disposal not working and it took half way through the stay to get them resolved.

Rooms were dirty. Customer service was terrible and everything was outdated. The swimming pool had the light hanging out of it with a wire exposed needless to say we did not swim in it. They really need to do something about the overall condition of this hotel.

Rooms were dirty. Customer service was terrible and everything was outdated. The swimming pool had the light hanging out of it with a wire exposed needless to say we did not swim in it. They really need to do something about the overall condition of this hotel.

The checkin manager was so pleasant I knew I would have a good restful visit!

The checkin manager was so pleasant I knew I would have a good restful visit!

Mold in all the rooms and being covered up by paint, careful at this property.

Mold in all the rooms and being covered up by paint, careful at this property.

I enjoyed my stay just wish it had a inside pool

I enjoyed my stay just wish it had a inside pool

The stay was not great. I booked a one bedroom so the kids could go to sleep early in the bedroom, and then my husband and I would stay on the pull out couch. The metal frame was broken, so getting the bed in and out was painful. The mattress was basically a sheet of paper in depth, and between that and the broken frame (meaning the bed wasn’t level when open), we ended up putting the mattress on the floor to sleep. When asked for bedding for the pullout, it came with one pillow. We asked for another (as it’s a double) and they said no. The nature of this trip meant more time than usual in the room, but the tv didn’t work. The feed was blurry if it came through at all. The furniture was stained, the curtain was ripped. The hairdryer was dead. I went to the front desk to ask for a different one and they couldn’t help me. Had to wait for a specific person. 45 minutes later, one arrived, way too late for me to even use. The hot water was essentially non existent. The shower curtain bar was hanging off the wall and making it even more annoying to use the toilet. Breakfast ran out of plates, not even having paper ones as a backup. I listened to several other guests complain about their rooms (e.g., leaking fridge, blood stains on carpet and toilet). The staff was friendly and it was generally clean, even though the majority of my experience was disappointing for I booked with a brand so I should know what to expect and it fell significantly short.

The stay was not great. I booked a one bedroom so the kids could go to sleep early in the bedroom, and then my husband and I would stay on the pull out couch. The metal frame was broken, so getting the bed in and out was painful. The mattress was basically a sheet of paper in depth, and between that and the broken frame (meaning the bed wasn’t level when open), we ended up putting the mattress on the floor to sleep. When asked for bedding for the pullout, it came with one pillow. We asked for another (as it’s a double) and they said no. The nature of this trip meant more time than usual in the room, but the tv didn’t work. The feed was blurry if it came through at all. The furniture was stained, the curtain was ripped. The hairdryer was dead. I went to the front desk to ask for a different one and they couldn’t help me. Had to wait for a specific person. 45 minutes later, one arrived, way too late for me to even use. The hot water was essentially non existent. The shower curtain bar was hanging off the wall and making it even more annoying to use the toilet. Breakfast ran out of plates, not even having paper ones as a backup. I listened to several other guests complain about their rooms (e.g., leaking fridge, blood stains on carpet and toilet). The staff was friendly and it was generally clean, even though the majority of my experience was disappointing for I booked with a brand so I should know what to expect and it fell significantly short.

Clean/free breakfast None

Staff very friendly, room clean , quiet , enjoyable place to stay if you have to be away from home for months .

Staff very friendly, room clean , quiet , enjoyable place to stay if you have to be away from home for months .

The hotel desperately needs renovations. The last time I stayed at the establishment was 2018, and it looks the exact same. In my room, the AC did not work. Additionally, there were missing cushions on the sofa, stains on the carpets, ceiling, and bathroom walls. Overall, the room did not smell fresh but musty. I planned to stay here a full week but after 2 nights, I was ready to go. If you’re coming for a night or two, sure, but it wasn’t giving “home away from home.” Luckily, the general manager was very nice. The assistant manager was not. When I asked for a refund, she said there was nothing she could do, and instead, asked if I told the hotel about my pet. I corrected her, and said, “Thank you for asking. Yes, I did tell the representative about my SERVICE ANIMAL.” She was very rude and did not correct her attitude until she knew I was going to get in touch with the general manager about the issue, and then she tried to apologize, saying, “I hope I didn’t come off XYZ.” She did come off that way unfortunately. I was moved to a much better room for my final night, but frankly, the hotel needs to be renovated. I wouldn’t mind coming back next summer when the reservations are done because of Larry. He is a great general manager!

The hotel desperately needs renovations. The last time I stayed at the establishment was 2018, and it looks the exact same. In my room, the AC did not work. Additionally, there were missing cushions on the sofa, stains on the carpets, ceiling, and bathroom walls. Overall, the room did not smell fresh but musty. I planned to stay here a full week but after 2 nights, I was ready to go. If you’re coming for a night or two, sure, but it wasn’t giving “home away from home.” Luckily, the general manager was very nice. The assistant manager was not. When I asked for a refund, she said there was nothing she could do, and instead, asked if I told the hotel about my pet. I corrected her, and said, “Thank you for asking. Yes, I did tell the representative about my SERVICE ANIMAL.” She was very rude and did not correct her attitude until she knew I was going to get in touch with the general manager about the issue, and then she tried to apologize, saying, “I hope I didn’t come off XYZ.” She did come off that way unfortunately. I was moved to a much better room for my final night, but frankly, the hotel needs to be renovated. I wouldn’t mind coming back next summer when the reservations are done because of Larry. He is a great general manager!

The staff was very friendly

The staff was very friendly

I stayed at this property before, and there were some issues. The new manager Matt has really turned things around. The rooms are large and comfortable and the breakfast is excellent.

I stayed at this property before, and there were some issues. The new manager Matt has really turned things around. The rooms are large and comfortable and the breakfast is excellent.

I was bitten. House keeping could not understand me due to language barrier for help. I found roaches crawling late at night. No offer to refund just to tell housekeeping to spray. Very disappointed in a supposedly 3 star hotel.

I was bitten. House keeping could not understand me due to language barrier for help. I found roaches crawling late at night. No offer to refund just to tell housekeeping to spray. Very disappointed in a supposedly 3 star hotel.

The hotel was in poor condition and needs to be refreshed.

The hotel was in poor condition and needs to be refreshed.

I had a problem staying at this hotel because the hallways continually reeked of marijuana. I informed various staff members and the problem persisted, so I left earlier than my original booking.

I had a problem staying at this hotel because the hallways continually reeked of marijuana. I informed various staff members and the problem persisted, so I left earlier than my original booking.

We liked everything

We liked everything

The staff were so friendly and welcoming. The room was clean and really nice. We were very impressed!

The staff were so friendly and welcoming. The room was clean and really nice. We were very impressed!

We checked in found out parking was 10 dollars per night the bed had ants everywhere so we went to a different room bed was full of hair and dust at the top no bulb i went got cleaner and paper towels from front desk to cleanbed area fir what we paid this was not acceptable

We checked in found out parking was 10 dollars per night the bed had ants everywhere so we went to a different room bed was full of hair and dust at the top no bulb i went got cleaner and paper towels from front desk to cleanbed area fir what we paid this was not acceptable

Friendly and helpful staff.

Friendly and helpful staff.

The room is comparably larger than most of the other hotel rooms, featured with a full sized kitchen, which would be very convenient for family trip with kids or older people who needs hot food occasionally.

The room is comparably larger than most of the other hotel rooms, featured with a full sized kitchen, which would be very convenient for family trip with kids or older people who needs hot food occasionally.

Can’t comment on the pool as it’s April. Never used the fitness room. Fire pit was closed and an elevator not working. The neighborhood is corporate, but very nice.

Can’t comment on the pool as it’s April. Never used the fitness room. Fire pit was closed and an elevator not working. The neighborhood is corporate, but very nice.

Guest services polite and courteous

Guest services polite and courteous

The ironic part of this is, this was my first stay at a Residence Inn. I think I will travel within the brands that I know will be suitable for my stays.

The ironic part of this is, this was my first stay at a Residence Inn. I think I will travel within the brands that I know will be suitable for my stays.

The location fit our needs

The location fit our needs

Damage room

Damage room

Our stay was so enjoyable! The staff was so great, especially the man who sets up and manages the breakfasts! We will return, great food, clean rooms and the price was very affordable!

Our stay was so enjoyable! The staff was so great, especially the man who sets up and manages the breakfasts! We will return, great food, clean rooms and the price was very affordable!

No hot water to shower with

No hot water to shower with

The toilet in my room was broken, it ran nonstop. I had to fix the flap inside the tank to get the water in the toilet bowl. Upon leaving I told the guy near the desk and she simply stated he would let maintenance know. There was no concern for my stay.

The toilet in my room was broken, it ran nonstop. I had to fix the flap inside the tank to get the water in the toilet bowl. Upon leaving I told the guy near the desk and she simply stated he would let maintenance know. There was no concern for my stay.

Kitchen can need a refresher.

Kitchen can need a refresher.

On some positive notes.. the location is nice, the room size is great.. having a suite with more than one bathroom is incredible. The beds were nice...and once in the room it was quiet. The sleeper sofa has seen better days... the fridge was dented multiple times and there is no paper cups for coffee, nor lotion or other amenities -the breakfast is nothing special and the use of the computers is a hassle.

On some positive notes.. the location is nice, the room size is great.. having a suite with more than one bathroom is incredible. The beds were nice...and once in the room it was quiet. The sleeper sofa has seen better days... the fridge was dented multiple times and there is no paper cups for coffee, nor lotion or other amenities -the breakfast is nothing special and the use of the computers is a hassle.

Staff was friendly

Staff was friendly

This hotel has little old and dirty. I caught the cockroach this morning. I've been to many hotels for my kids' sports games over the past 10 years, but I've never had anything like this happen.I am disappointed it.

This hotel has little old and dirty. I caught the cockroach this morning. I've been to many hotels for my kids' sports games over the past 10 years, but I've never had anything like this happen.I am disappointed it.

Great stay!

Great stay!

Polite staff.

Polite staff.

During our stay, our room was not cleaned. Trash accumulated and we were never given proper instructions.

During our stay, our room was not cleaned. Trash accumulated and we were never given proper instructions.

W

W

We were disappointed with our stay. Took three tries to get a room. The 1st the bed was unmade, the 2nd the refrigerator didnt work. While the 3rd had a working fridge, the kitchen was dirty and the light switches were dirty. Blackout blinds were old and ripped. Overall property is old, and obviously not maintained, but not sure why it isn't being cleaned properly.

We were disappointed with our stay. Took three tries to get a room. The 1st the bed was unmade, the 2nd the refrigerator didnt work. While the 3rd had a working fridge, the kitchen was dirty and the light switches were dirty. Blackout blinds were old and ripped. Overall property is old, and obviously not maintained, but not sure why it isn't being cleaned properly.

I really enjoyed the complimentary breakfast, especially the corned beef hash. My only wish would be more cable channels. Also they were testing the fire alarms. I'm glad it worked, but a heads-up would have been nice.

I really enjoyed the complimentary breakfast, especially the corned beef hash. My only wish would be more cable channels. Also they were testing the fire alarms. I'm glad it worked, but a heads-up would have been nice.

All of the front desk clerks were so nice and helpful. We loved out room. We chose a suite for the extra room. This was the first time we stayed at a Resident Inn we really enjoyed it and the breakfast was great!

All of the front desk clerks were so nice and helpful. We loved out room. We chose a suite for the extra room. This was the first time we stayed at a Resident Inn we really enjoyed it and the breakfast was great!

Different flavored waffles were good/eggs were not good. Our room didn’t have a hair dryer, so that was surprising. We had a suite which included everything needed for cooking and eating (utensils were really cheap) and even had a dishwasher and iron and ironing board.

Different flavored waffles were good/eggs were not good. Our room didn’t have a hair dryer, so that was surprising. We had a suite which included everything needed for cooking and eating (utensils were really cheap) and even had a dishwasher and iron and ironing board.

Cabinetry in Handicapped unit Kitchen showing age. Handicapped Bathroom is superb. Showtime on TV is fantastic. Wifi was strong and easily navigated. Convenient Location. Great stay. #

Cabinetry in Handicapped unit Kitchen showing age. Handicapped Bathroom is superb. Showtime on TV is fantastic. Wifi was strong and easily navigated. Convenient Location. Great stay. #

Our room was clean. We didn’t have a shower curtain in our bathroom and when we called to get one they told us we couldn’t get a shower curtain as it was locked up in housekeepers closet.

Our room was clean. We didn’t have a shower curtain in our bathroom and when we called to get one they told us we couldn’t get a shower curtain as it was locked up in housekeepers closet.

Everything was on point. Great service and amenities. Great access to restaurants and shopping stores.

Everything was on point. Great service and amenities. Great access to restaurants and shopping stores.

There were many cockroaches in our room.

There were many cockroaches in our room.

Nice overall but needs trash bags in the rooms

Nice overall but needs trash bags in the rooms

Pool was closed during our stay and room was fairly run down

Pool was closed during our stay and room was fairly run down

Quick check in, the room was clean and all the appliances worked. I would stay here again.

Quick check in, the room was clean and all the appliances worked. I would stay here again.

Property is run down and there were ants plus a mystry bug (hopefully a beatle).

Property is run down and there were ants plus a mystry bug (hopefully a beatle).

Nice, spacious, and clean room. Comfortable sleeping arrangements. Good Breakfast. Kind staff. We rolled in at 10:40 and were treated well after a long and hard day of traveling. Will stay again if in the area.

Nice, spacious, and clean room. Comfortable sleeping arrangements. Good Breakfast. Kind staff. We rolled in at 10:40 and were treated well after a long and hard day of traveling. Will stay again if in the area.

The property looks good at first glance... but the rooms are lackluster. The kitchen sink had no hot water, the dishwasher is very loud, the stove top knobs don't work correctly, there are no pans to use in the oven and the "couch" is awful.

The property looks good at first glance... but the rooms are lackluster. The kitchen sink had no hot water, the dishwasher is very loud, the stove top knobs don't work correctly, there are no pans to use in the oven and the "couch" is awful.

Loved everything

Loved everything

Friendly staff, clean room. A little dated but worked well for us.

Friendly staff, clean room. A little dated but worked well for us.

Only disappointment was the water pressure in the bathroom.

Only disappointment was the water pressure in the bathroom.

Actually, not bad. However, if the rooms are not going to be cleaned everyday, at least check in with the guests to see if they need anything and pick up the trash and dirty towels. We had to ask several times for clean towels, toilet paper, dish soap and trash bags. Also trash wasn’t picked up timely.

Actually, not bad. However, if the rooms are not going to be cleaned everyday, at least check in with the guests to see if they need anything and pick up the trash and dirty towels. We had to ask several times for clean towels, toilet paper, dish soap and trash bags. Also trash wasn’t picked up timely.

The first thing we noticed when we came into the room was how many things were in disrepair. I have attached a few pictures to this review of some of the things that were in disrepair. There were some other items that needed attention like the shower curtain rod hanging down and the temperature controls of the shower not working well (either too hot or too cold not really any controls in between) among other things. It was also a bit unclean in certain areas. After talking with the staff about the room condition no actions were taken to accommodate us in another room or to fix the items that were in disrepair. The gentleman in charge of breakfast was very good at ensuring everything was well taken care of, we really appreciated his efforts. If you want room service it was necessary to talk to the front desk and request it, otherwise they did not come. Overall the stay was okay but we expected the room to be in a better state. This is not somewhere I would recommend to stay.

The first thing we noticed when we came into the room was how many things were in disrepair. I have attached a few pictures to this review of some of the things that were in disrepair. There were some other items that needed attention like the shower curtain rod hanging down and the temperature controls of the shower not working well (either too hot or too cold not really any controls in between) among other things. It was also a bit unclean in certain areas. After talking with the staff about the room condition no actions were taken to accommodate us in another room or to fix the items that were in disrepair. The gentleman in charge of breakfast was very good at ensuring everything was well taken care of, we really appreciated his efforts. If you want room service it was necessary to talk to the front desk and request it, otherwise they did not come. Overall the stay was okay but we expected the room to be in a better state. This is not somewhere I would recommend to stay.

Location good. We killed 2 cockroaches in our room. Inspite of that, the hotel was reasonably clean. Food was poor and boring, however the gentleman who worked food service, was delightful and refreshingly nice. Some of the front desk staff made you feel like you were a big bother. Not at all good salesmen for your establishment. The hotel sponsored activities did not happen on Monday, Tuesday or Wednesday evening. Our room was nice sized but I don't think they gave us the next level up room that I reserved. I really wanted to like your hotel but I am disappointed and underwhelmed

Unusual smell throughout the halls. TV in bedroom did not work; let front desk know about it and it was never repaired during the visit. Toilet seat pilling. Tub faucet fell off while using.

Staff was very welcoming and polite. Room was okay for the most part, however the curtains had holes in them and the couches were stained. Would recommend some updates and upgrades.

The reception person on Wed and Thurs(same person) was extremly anoxious. I sent an email to assistant manager twice. He did not even respond

A few maintenance matters with the suite, but minor.

The check in process was smooth. The front desk clerk was friendly. I went to my first room and it wasn’t clean. The front desk clerk gave me another room and it wasn’t clean. So I went from the third floor to the second floor finally to the first floor where the room was clean but I had to get my friend to fix the shower. The shower curtain liner was filthy. I’m not use to Marriott standards being like this. I’ll never stay here again. Only reason they received some great review out of me was because of the front desk clerk. She handled everything with professionalism. Even though the problems where not her fault she continued to apologize. Other than that I would have left.

Great. Big room. Nice kitchen area. Comfortable bed

Excellent stay at Residence Inn! Friendly and helpful staff. Wonderful breakfast including hot and cold breakfast items and even some gluten free bakery items which were a pleasant surprise and greatly appreciated! We will definitely stay here again when we are in Richmond, Va!

There is no 2 bed room available..staff made us wait tp checkin .. had to put up with one bed and pull over sofa

Broken light fixtures in the bedrooms. Carpet tearing in rooms. Very dirty couch. Splatters in kitchen on pictures. The whole room need restoration

Great location and customer service was stellar. Some upgrades would make it pristine.

The kitchenette and separate bedroom is really nice! My family also enjoyed the breakfast menu and the breakfast staff are very accommodating!

very nice, just dated. nice room, but some maintenance needed done to the closet doors. friendly staff, breakfast was great.

Nice to have full refrigerator but overall everything was old and not well maintained. Not up to the usual Marriott standards.

Now to cleanliness, what a dump. Please fix the missing treads on stairs so you don't trip on loose carpet. Also would be nice to fix the two days of ringing alarms 24/7 from the sprinkler alarms. So again, for all this was no apologies, what can I do to make your stay better, or even to change the room. Only to say how nice we were. Yes, we paid and didn't complain because what could we do. It was evident you were doing nothing from the first desk visit and each walk down the halls as if we're a regular thing. It is not.