Quality Inn Richmond North

Property was difficult to get into . Construction materials everywhere. They put us on 1st floor , which was fine but most of the rooms had the doors wide open and were all tore up from construction The pool was drained , and that was one reason we chose the place . Won’t be staying here again

Holes in my sheets… Room wasn’t ready at check in. Pillows and Towels were worn. No elevators with stairs being steep. Always had to walk outside. High bushes around the entrance allowing someone to jump out at you in the dark because there is only one way to get to the rooms. Not using other available rooms. Same rooms keep getting recycled.

Garbage piled up for two days. Door latch didn’t close properly. Found one door pinned open. Fire extinguisher expired. No shampoo in dispenser. Shower leaking. Ran out of bathroom. Ice machine empty. No coffee in lobby one morning. Tile used is not correct for commercial application. Never tried HVAC. Heard one guest complaining that his didn’t work or his TV. Couldn’t find anyone when I wanted to check out. Would not use again.

We called and asked for a crib. When we arrived, there was no crib. We left and they refunded our reservation but had to find another hotel in the area at 1am...with a baby.

Dirty

The first room we were offered had three live cockroaches in it and the sink was dirty-filled with ashes from a cigarette. Very dirty conditions throughout the whole inn. We were offered a replacement room upstairs that did not have bugs but the towels had hair on them and bedsheets had cigarette burns and stains. Very disappointing.

The room door was not secure when I arrived at the room. The hallway carpet was filthy. The room was no smoking but had a smell of smoke. The bed linen was filthy as if it has not been washed or changed in weeks I would never stay at or reccomend this to any one to stay at.

All around nasty, go somewhere else!

Stay away. Absolutely filthy !!! Dirt on floors , tons of dust on lamps, phone everything.

I know that the “quality” of Quality Inns varies but this property was by far the nastiest motel I’ve ever been in. Chose it because it’s just off I95. Big mistake 😱

The overall conditions were poor. Terrible shower and stained room furniture. Stained towels. Limited breakfast options. Thermostat didn’t work. Poor house keeping

Additionally, the phone in the room was not working, so I was unable to contact the front desk for assistance when issues came up. This lack of basic maintenance and cleanliness is unacceptable, especially for paying guests. Overall, the experience did not meet even basic standards of hygiene and service. I would not recommend staying here unless significant improvements are made.

Staff were very nice and helpful. Renovations were being done to the building our room was in, so there were a few issues: no working ice machine, little things missing like the hook on bathroom door, room had an industrial smell when we first checked in (we bought an air freshener to get rid of it), the ceiling over the bathtub started leaking the second night, the grout hadn't been wiped off between the bathtub wall tile.

The hallways were dirty, and the rooms had stained bed sheets and sticky floors. The lamps were also dirty, and even the doors were so filthy they weren’t even white anymore. The entrance door to the building wouldn’t close properly, meaning it stayed open all night and anyone could walk in. Breakfast options were extremely limited, with almost nothing available besides waffles.

The place overall was unclean, definitely too expensive for the conditions. There was bad carpeting in the hallways. It was not vacuumed. There was a broken, smashed in doorway across the hall. The breakfast was very limited. I can't see a good reason to stay here again.

The TV didn’t work and the front desk acknowledged that. The hotel sign lights were out. The carpet stinks, overall condition is very bad. The bed sheets was dirty and had to call the front desk to come and change it. The bathroom door make terrible noise and the bath tissue holder is broken…I am asking for some refund. If I had a choice I would have left. We couldn’t even sleep well

Several of the towels were badly stained. Would not revisit this property

Bad

Poor

None Room not clean

Horrible! Hallways dirty and with an aroma of marijuana throughout. Dirty stained towels, used loofahs in the shower, and no hot water. The door to the outside was propped open and when closed wasn’t secure. . This place should be condemned. We will never select Quality Inn again.

Horrible! Hallways dirty and with an aroma of marijuana throughout. Dirty stained towels, used loofahs in the shower, and no hot water. The door to the outside was propped open and when closed wasn’t secure. . This place should be condemned. We will never select Quality Inn again.

I didn’t have high expectations if this wasn’t $85 room while we were traveling up 95. Just a place a lay our heads for the night. But I left the water in the shower run this morning for five minutes and never got a drop of hot water. I feel like regardless of how much a room cost. There should always be hot water.

I didn’t have high expectations if this wasn’t $85 room while we were traveling up 95. Just a place a lay our heads for the night. But I left the water in the shower run this morning for five minutes and never got a drop of hot water. I feel like regardless of how much a room cost. There should always be hot water.

Lousy-did not like anything about the stay worst I have ever experienced. Cleanliness not suitable heat to stay warm at night no room phone, tv, or working refrigerator had to change rooms.

Lousy-did not like anything about the stay worst I have ever experienced. Cleanliness not suitable heat to stay warm at night no room phone, tv, or working refrigerator had to change rooms.

Exceptional

the balcony The hotel room I was in had numerous roaches coming out.Staff told me pest control had just sprayed a couple of days prior to me coming.I'm awaiting Management to reply to my email/complaint

Very good

The breakfast was decent. This hotel has a roach infestation.

Pleasant

Poor

Room was clean.

Room was clean.

Friendly staff

Friendly staff

location nothing work food was old and bad old peanut butter crackers it was black microwave was rust in side try to get another all were the same someone get sick very soon door didn’t lock

location nothing work food was old and bad old peanut butter crackers it was black microwave was rust in side try to get another all were the same someone get sick very soon door didn’t lock

Staff rooms upgraded Bathroom upgrades were not completed. Bath tub was old and looked dirty. Didn't take a shower. Use the sink to wash up.

Bathroom upgrades were not completed. Bath tub was old and looked dirty. Didn't take a shower. Use the sink to wash up.

It was under renovation. Even the room we were in. Rusted lamps. Shower tub dirty.

It was under renovation. Even the room we were in. Rusted lamps. Shower tub dirty.

This place was trashed. They are remodeling which might help someday. But the room we were given had dead bugs all over the floor by the air conditioner and the sliding door was very precariously closed without a good lock and also had what looked like a bullet hole in the glass. The lights in the room did not work either. They said they refunded us and I hope that’s true. We left and stayed elsewhere.

This place was trashed. They are remodeling which might help someday. But the room we were given had dead bugs all over the floor by the air conditioner and the sliding door was very precariously closed without a good lock and also had what looked like a bullet hole in the glass. The lights in the room did not work either. They said they refunded us and I hope that’s true. We left and stayed elsewhere.

Hotel was under construction the whole time I stayed there and was extremely loud for hours and hours until about 7pm each night. It was awful. Not relaxing at all I could not think straight or sleep.

Hotel was under construction the whole time I stayed there and was extremely loud for hours and hours until about 7pm each night. It was awful. Not relaxing at all I could not think straight or sleep.

Kind staff

Kind staff

Not the best not the worst I stay was a pleasant .

Not the best not the worst I stay was a pleasant .

Property is "unkept", room was simply not clean. The only thing remotely clean was the bed, but the linens were at least five years overdue for replacement. Apparently, I didn't get the memo about the 'hood either! lol. Slept withe my 9, unholstered on the night stand, and checked my vehicle at least five times during the night. Felt so uneasy here, I forfieted my prepaid second night and drove all night to go home after the event that brought me to town. I know, it's on me for staying here, but again, this place is way over-rated on Expedia, and Choice Hotels really needs to be a lil more selective in who they align with, IMO.

Property is "unkept", room was simply not clean. The only thing remotely clean was the bed, but the linens were at least five years overdue for replacement. Apparently, I didn't get the memo about the 'hood either! lol. Slept withe my 9, unholstered on the night stand, and checked my vehicle at least five times during the night. Felt so uneasy here, I forfieted my prepaid second night and drove all night to go home after the event that brought me to town. I know, it's on me for staying here, but again, this place is way over-rated on Expedia, and Choice Hotels really needs to be a lil more selective in who they align with, IMO.

Nice place

Nice place

Exceptional

Room was in disrepair. Could not close the glass door leading to the barren balcony. Some furniture broken , burn marks. Gave a coffee pot with no cups or coffee. Glass door to balcony was filthy. Cobwebs on ceiling. Blow dryer not functioning and the plastic was burned. Beds were clean and very comfortable, only saving grace. Oh and the waffle batter for breakfast was watered down, toaster did not work and coffee dispenser was erratic. Bathroom and sink were also cracked and in need of fixing.

Room was in disrepair. Could not close the glass door leading to the barren balcony. Some furniture broken , burn marks. Gave a coffee pot with no cups or coffee. Glass door to balcony was filthy. Cobwebs on ceiling. Blow dryer not functioning and the plastic was burned. Beds were clean and very comfortable, only saving grace. Oh and the waffle batter for breakfast was watered down, toaster did not work and coffee dispenser was erratic. Bathroom and sink were also cracked and in need of fixing.

We had two rooms. They were so dirty…. We stayed in non smoking & it smelled so bad like smoke so we went & bought some air fresheners. They didn’t help at all. There were holes in the sheets. There was mold in the shower & on the shower curtain. There was hair in the sinks & showers & stains on the towels. The smoke detector had been removed (which is illegal). There were dogs in the rooms next to us & we heard barking late at night in both sides of our rooms. We were not aware that the hotel was under construction & I think that should have been brought to our attention when reserving. We didn’t have anywhere else to stay so we checked out as early as we could the next morning.

We had two rooms. They were so dirty…. We stayed in non smoking & it smelled so bad like smoke so we went & bought some air fresheners. They didn’t help at all. There were holes in the sheets. There was mold in the shower & on the shower curtain. There was hair in the sinks & showers & stains on the towels. The smoke detector had been removed (which is illegal). There were dogs in the rooms next to us & we heard barking late at night in both sides of our rooms. We were not aware that the hotel was under construction & I think that should have been brought to our attention when reserving. We didn’t have anywhere else to stay so we checked out as early as we could the next morning.

Exceptional

The place was under renovation when we visited the hotel. The place was very dusty and there were even construction materials outside the room. I cancelled my booking and asked for a refund but up until this time the refund is not yet sent and the problem is not yet resolved.

The place was under renovation when we visited the hotel. The place was very dusty and there were even construction materials outside the room. I cancelled my booking and asked for a refund but up until this time the refund is not yet sent and the problem is not yet resolved.

Very quiet, nice room, staff was welcoming

Very quiet, nice room, staff was welcoming

Many features in the hotel was not working : coffee machine, toiett cover was broken, no hot breakfast. The first room I got was smoked in by someone else and I had to request another room. No business center to use laptops only breakfast room. One time experience for me. Staff was accommodating, but the hotel definitely needs more employees to take care of all the demands and increase the overall quality.

Nothing

Closet

Closet

Staff

No sheets replacement

No sheets replacement

Nothing It was filthy and smelled like weed

I was devastated the first room they put us in had cockroaches running around the entire room. They were doing construction on the bottom half of the second part of hotel,and still renting the rooms above . I insisted to look in another area of the hotel they had offered, thst room was cleaner. When we went to get breakfast the next morning the ceiling was leaking around the food area. We left and ate elsewhere. I would not recommend this hotel in Richmond at all!!

I was devastated the first room they put us in had cockroaches running around the entire room. They were doing construction on the bottom half of the second part of hotel,and still renting the rooms above . I insisted to look in another area of the hotel they had offered, thst room was cleaner. When we went to get breakfast the next morning the ceiling was leaking around the food area. We left and ate elsewhere. I would not recommend this hotel in Richmond at all!!

ITS A DUMP, its bad, really bad, only got one room key for 4 adult men, only got 2 towels for the 4 of us, soap and shampoo dispenser in shower were empty, no remote for TV, when finally got remote, TV channels did not work, just said no signal, front desk guy does not speak good English, was always nowhere to be found, place smelled like puke, cat pee, or marijuana depending on where you were, flies everywhere, pool was gross, breakfast was a joke, everything was out of order, ice machine only worked when it wanted to, ni light bulbs in the lamps, etc etc, please find a different hotel/ worse place i every stayed at, Im not kidding.

ITS A DUMP, its bad, really bad, only got one room key for 4 adult men, only got 2 towels for the 4 of us, soap and shampoo dispenser in shower were empty, no remote for TV, when finally got remote, TV channels did not work, just said no signal, front desk guy does not speak good English, was always nowhere to be found, place smelled like puke, cat pee, or marijuana depending on where you were, flies everywhere, pool was gross, breakfast was a joke, everything was out of order, ice machine only worked when it wanted to, ni light bulbs in the lamps, etc etc, please find a different hotel/ worse place i every stayed at, Im not kidding.

I had bugs in my room

I had bugs in my room

The location was good It was very run down. Mold on the ceiling in our room, towels were dirty, there were bugs (crickets and beetles) and it just wasn’t cleaned very well.

I didn't like anything Everything. They were fixing the rooms around us, so there were sheets on the hallway floors cardboard boxes by the stairs. The room smelled, found a live cockroach in the bathroom. The place could have been cleaner,

This place has a lot of potential but fell a bit short of expectations. The front of house staff was courteous. To be fair, they were renovating while we were there. It's definitely in need of some updating if they're going to charge the rates that they do. The non smoking units smelled like they were smoking units. All in all, we stayed. the pool look like it was a swamp. if you need a place to sleep for a night, it will do. If you're looking for a place to stay for a family vacation, I wouldn't recommend.

This place has a lot of potential but fell a bit short of expectations. The front of house staff was courteous. To be fair, they were renovating while we were there. It's definitely in need of some updating if they're going to charge the rates that they do. The non smoking units smelled like they were smoking units. All in all, we stayed. the pool look like it was a swamp. if you need a place to sleep for a night, it will do. If you're looking for a place to stay for a family vacation, I wouldn't recommend.

The bathroom was dirty, there was no service on the tv so you could not watch tv, the breakfast bar was dirty with water coming in through the ceiling and everything in the breakfast area was wet.

The bathroom was dirty, there was no service on the tv so you could not watch tv, the breakfast bar was dirty with water coming in through the ceiling and everything in the breakfast area was wet.

It was a terrible decision to stay there bed was dirty had to ask for clean quilt. Tv did work. Ac was noisy and not good

It was a terrible decision to stay there bed was dirty had to ask for clean quilt. Tv did work. Ac was noisy and not good

The ceiling leaked, the room smelled of mildew, there was chopped paint everywhere and stains on my pillows, sheets and mattress. The hallway smelled strongly of cigarettes

The ceiling leaked, the room smelled of mildew, there was chopped paint everywhere and stains on my pillows, sheets and mattress. The hallway smelled strongly of cigarettes

Every thing with hotel was a problem

Dirty

Location No hot water

Good bed. A problem with ac in breakfast room. Coffee machine in breakfast room not working, but had coffee in lobby. Would stay there again if in the area

Good bed. A problem with ac in breakfast room. Coffee machine in breakfast room not working, but had coffee in lobby. Would stay there again if in the area

Nothing Nothing

I saw roach on the wall, smoke spell in the hallway , dirty carpets and bathtub was old peeeled and dirty stains

I saw roach on the wall, smoke spell in the hallway , dirty carpets and bathtub was old peeeled and dirty stains

No working phone.

No working phone.

Absolutely nothing I liked about this hotel wasn’t even in there for five minutes and had Rochers crawling all over the counters and the walls grabbed all of our stuff and walked back up to the lobby and asked for a refund. I would not recommend this place at all. Roaches in the room smelled like mildew and mold. There was water leak leaking from the ceiling.

This has to be one of the most misleading properties I’ve seen. The hotel should not be in business, smoke alarms were off the wall, cigarette burns on the sheets, and roaches everywhere. The first room they tried to give me had black mold all over the wall. Their is no way they passed health inspections

This has to be one of the most misleading properties I’ve seen. The hotel should not be in business, smoke alarms were off the wall, cigarette burns on the sheets, and roaches everywhere. The first room they tried to give me had black mold all over the wall. Their is no way they passed health inspections

The hotel needs alot of work. The sink in our room was loose and leaking. The walls in the bathroom were peeling. The shower was slippery. The smell was not good, especially in the hallway. There was a hugh ceiling leak in the dining area. And the dining area was very dirty

The hotel needs alot of work. The sink in our room was loose and leaking. The walls in the bathroom were peeling. The shower was slippery. The smell was not good, especially in the hallway. There was a hugh ceiling leak in the dining area. And the dining area was very dirty

Nothing, the lobby looks good but that’s about it. The rooms are horrible and outdated and tons of bad reviews. Please look at the reviews on google before booking.

Nothing First room they tried to give up was uncleaned from last person. Reserved a bon smoking room. So the second room was a smoking room and stunk like an ashtray. Finally they got us in a 3 rd room still had an aroma that was faint. Then it was suppose to include breakfast. Went down and the ceiling was leaking in the middle of the room so they had a waste can catching the water.

The roof is leaking near the breakfast area. There has to be a health violation for that. The ice machine didn't work in my building. The ceilings in the room were dusty. Under the bed had never been cleaned. The toilet had dirt from previous customers. Mirrors were clearly never cleaned. The bed was dirty. I ended up going and buying sheets. There were beehives out on the balcony couldn't enjoy it. The shower was full of mold all over. All of that lead me to not even want to use the pool.

I had to change rooms because there was not a working tv remote in the room. In the new room, I noticed there was no soap dish in the shower. The sink is not located in the bathroom and the room's refrigerator makes noise throughout the night. It was unsafe because a door to the parking area is left ajar and unlocked.

I had to change rooms because there was not a working tv remote in the room. In the new room, I noticed there was no soap dish in the shower. The sink is not located in the bathroom and the room's refrigerator makes noise throughout the night. It was unsafe because a door to the parking area is left ajar and unlocked.

Roaches inside room and the bathroom could’ve been better and cleaner my fiancé found pills in the room also

Roaches inside room and the bathroom could’ve been better and cleaner my fiancé found pills in the room also

There was many Breakfast choices

There was many Breakfast choices

The one thing good about the room we had is the bed was quite comfortable.

The one thing good about the room we had is the bed was quite comfortable.

The 1st room we were in had standing water in it. There was no phone to call the front desk. I had to walk back down to the offixe to inform them. The 2nd room did not look like it had barely been cleaned. Garbage in the garbage can, stuff all over the floor. Went to get in bed and thr bed about tipped over, call and they had to come have maintenence fix the bed. This was all at 11pm..

The 1st room we were in had standing water in it. There was no phone to call the front desk. I had to walk back down to the offixe to inform them. The 2nd room did not look like it had barely been cleaned. Garbage in the garbage can, stuff all over the floor. Went to get in bed and thr bed about tipped over, call and they had to come have maintenence fix the bed. This was all at 11pm..

This place was disgusting. I wouldn’t let a wild animal. Stay there. I want my money back.

This place was disgusting. I wouldn’t let a wild animal. Stay there. I want my money back.

Room was filthy. I do not know the last time the floors were mopped. The sink did not work. Bath has some mold.

Room was filthy. I do not know the last time the floors were mopped. The sink did not work. Bath has some mold.

For $130 per night, the condition is only $60 … smells bad floor is dirty, the toilet is almost broken. Don’t come here

For $130 per night, the condition is only $60 … smells bad floor is dirty, the toilet is almost broken. Don’t come here

Dirty, dingy, roaches, broken window/ door, no lights except the bathroom light, just don’t stay

Dirty, dingy, roaches, broken window/ door, no lights except the bathroom light, just don’t stay

This is not a peoperty of Quality-In standard. Its lobby a gives good impression but the reat of the hotel is very mediocre.

This is not a peoperty of Quality-In standard. Its lobby a gives good impression but the reat of the hotel is very mediocre.

Poor quality. No toilet paper. Screwed shut sliding door. Terrible smell to whole building. Smoking room even though we requested non smoking. Dirty and damaged room in general.

Poor quality. No toilet paper. Screwed shut sliding door. Terrible smell to whole building. Smoking room even though we requested non smoking. Dirty and damaged room in general.

Refrigerator did not work. Safety latch on door broken. Floor lamp plug was cut off.

Refrigerator did not work. Safety latch on door broken. Floor lamp plug was cut off.

The bathroom sink was infested with drain flies.

The bathroom sink was infested with drain flies.

Why I have a pay a deposit? Non-smoking room smells smoke! Not a good choice on my part to stay overnight at this place!

Why I have a pay a deposit? Non-smoking room smells smoke! Not a good choice on my part to stay overnight at this place!

Room floor lamp inoperable due to plug cut off the cord. No coffee on coffee station in room. Local TV channels could not be received. Shampoo not replenished during housekeeping.

Room floor lamp inoperable due to plug cut off the cord. No coffee on coffee station in room. Local TV channels could not be received. Shampoo not replenished during housekeeping.

It was a battle trying to get an extra towel and wash cloth.

It was a battle trying to get an extra towel and wash cloth.

Falta mucha limpieza.

Falta mucha limpieza.

Area by the ice machine and vending smelled strongly of cigarette smoke, (possibly from the employee room next to the ice machine.) The vending machine was empty. The swimming pool had a family of ducks living in it. The location was convenient. The website doesn't match the policies posted by the registration desk.

Area by the ice machine and vending smelled strongly of cigarette smoke, (possibly from the employee room next to the ice machine.) The vending machine was empty. The swimming pool had a family of ducks living in it. The location was convenient. The website doesn't match the policies posted by the registration desk.

We had no smoke sector, people yelling all night, smelt like a 30 yr old bar with smoke and stale booze, the window glass was cracked, the bed spread had cogent burns

We had no smoke sector, people yelling all night, smelt like a 30 yr old bar with smoke and stale booze, the window glass was cracked, the bed spread had cogent burns

The Room was Dirty looked like water had leaked through in the Bathroom and over the bed in the room. Wasn't wet but previous water damage was never fixed and ceilings repaired. I had to wait for over 30 minutes to get registered even though I had already booked the room online and paid as their systems were down. Very little good I can say. Very bad experience

The Room was Dirty looked like water had leaked through in the Bathroom and over the bed in the room. Wasn't wet but previous water damage was never fixed and ceilings repaired. I had to wait for over 30 minutes to get registered even though I had already booked the room online and paid as their systems were down. Very little good I can say. Very bad experience

Quartos extremamente sujos, cheirando cigarro incenso que pedir pra trocar o quarto por duas vezes vezes pois o primeiro entregue estava ocupado com outros hóspedes e o segundo o cheiro de cigarro e limpeza eram deploráveis, reservervamos 4 quartos para uma noite e todos eles estavam muito sujos, recepção sem recepcionista, tivemos que aguardar alguém na recepção por 15 minutos quando chegamos! Enfim não recomendo a ninguém.

Quartos extremamente sujos, cheirando cigarro incenso que pedir pra trocar o quarto por duas vezes vezes pois o primeiro entregue estava ocupado com outros hóspedes e o segundo o cheiro de cigarro e limpeza eram deploráveis, reservervamos 4 quartos para uma noite e todos eles estavam muito sujos, recepção sem recepcionista, tivemos que aguardar alguém na recepção por 15 minutos quando chegamos! Enfim não recomendo a ninguém.

The morning continental breakfast had no cream for coffee, no attendants wiping down tables, people were having to look in cabinets for sugar and other supplies...ran out of yogurt, waffle maker was a mess, etc etc. I would never recommend this place to anyone!

The morning continental breakfast had no cream for coffee, no attendants wiping down tables, people were having to look in cabinets for sugar and other supplies...ran out of yogurt, waffle maker was a mess, etc etc. I would never recommend this place to anyone!

the room was dirty bed linens where stained no remoter for tv everything old and falling apart

the room was dirty bed linens where stained no remoter for tv everything old and falling apart

I definitely do not recommend this hotel

I definitely do not recommend this hotel

Not like the photos. No restaurant

Not like the photos. No restaurant

Needs a lot of work

Needs a lot of work

Dirty, broken mirror, broken sink, cigarette burns and stains on the bed.

Dirty, broken mirror, broken sink, cigarette burns and stains on the bed.

I want my refund worst hotel I ever been to I couldnt even stay

I want my refund worst hotel I ever been to I couldnt even stay

breakfast could have been a little better.

breakfast could have been a little better.

Literally worst stay ever. Dirty, miserable facilities, incompetent staff, inadequate housekeeping and non-existant breakfast. Avoid at all costs.

Literally worst stay ever. Dirty, miserable facilities, incompetent staff, inadequate housekeeping and non-existant breakfast. Avoid at all costs.

I have been a weekly/wknd guest. Bc i live 3 hours away and work in Richmond.. this is the cheapest snd closet to my job. Overall the day desk staff is good. Clean crew ony come every other day uness requested. Do not know what the intial $50 charge is for ... seperat from paymemt of stay. Now the rooms. You may or most likely may NOT get toiletries, towles, etc. A microwave, hit or miss with remote refrigerators will not be too cold snd toilet sears come iff and breakfast. Toast and coffee. Trash in front of entryway of door. Pools of water in walk ways, people... welll.some are probly therw on vouchers or live there . They put ricks to hold door open if you do not have a key for the entryway. Depeneding where you are smells like marijuana. Vending machine are always empty and dont look for the phone to call desk. You go to the desk .just a mess all around. But dont look for compensation or for being inconveinenced.

I have been a weekly/wknd guest. Bc i live 3 hours away and work in Richmond.. this is the cheapest snd closet to my job. Overall the day desk staff is good. Clean crew ony come every other day uness requested. Do not know what the intial $50 charge is for ... seperat from paymemt of stay. Now the rooms. You may or most likely may NOT get toiletries, towles, etc. A microwave, hit or miss with remote refrigerators will not be too cold snd toilet sears come iff and breakfast. Toast and coffee. Trash in front of entryway of door. Pools of water in walk ways, people... welll.some are probly therw on vouchers or live there . They put ricks to hold door open if you do not have a key for the entryway. Depeneding where you are smells like marijuana. Vending machine are always empty and dont look for the phone to call desk. You go to the desk .just a mess all around. But dont look for compensation or for being inconveinenced.

Didn’t like old carpet, piece missing from faucet, cob webs, lack of caulking in bathroom, dirty towel, house phone & clock not working in room

Didn’t like old carpet, piece missing from faucet, cob webs, lack of caulking in bathroom, dirty towel, house phone & clock not working in room

I did not even stay there. It was sketchy when we got there. Once in the room, the stains and burn marks on the blankets were enough to promptly leave. The bathroom sink was falling in the vanity. I asked for a refund and was denied even after showing the clerk the photos. You could smell weed coming from the other rooms. Then there was the man who was standing in front of the motel when we got there and then saw lurking around the building. Absolutely horrible. Still waiting for my refund!!

I did not even stay there. It was sketchy when we got there. Once in the room, the stains and burn marks on the blankets were enough to promptly leave. The bathroom sink was falling in the vanity. I asked for a refund and was denied even after showing the clerk the photos. You could smell weed coming from the other rooms. Then there was the man who was standing in front of the motel when we got there and then saw lurking around the building. Absolutely horrible. Still waiting for my refund!!

Felt unsafe. The curtains were dirty and smelled like smoke.

Felt unsafe. The curtains were dirty and smelled like smoke.

I enjoyed my stay

I enjoyed my stay

Convenient to where i had business for the weekend

Convenient to where i had business for the weekend

Very pleasant experience. Check in was no hassle. Night shift manager was very helpful and accommodating.

Very pleasant experience. Check in was no hassle. Night shift manager was very helpful and accommodating.

In checkin the hotel front desk employee was very professional. When getting into the room i found cobwebs on the walls near ceiling, the sink didn't have a handle to turn it on. & there was no remote for the television. Plus under the bed i found dirty clothes & trash. Breakfast had watered down orange juice & apple juice.

In checkin the hotel front desk employee was very professional. When getting into the room i found cobwebs on the walls near ceiling, the sink didn't have a handle to turn it on. & there was no remote for the television. Plus under the bed i found dirty clothes & trash. Breakfast had watered down orange juice & apple juice.

It was a very nice stay only thing that was wrong there was no cold water in the sink

It was a very nice stay only thing that was wrong there was no cold water in the sink

Safe and quiet

Safe and quiet

It was perfect for my situation

It was perfect for my situation

The room was smelly. The sheets look like it was blood or something on them. I noticed stains that only God knows what it is. Extremely nasty. And the bathroom was dirty.

The room was smelly. The sheets look like it was blood or something on them. I noticed stains that only God knows what it is. Extremely nasty. And the bathroom was dirty.

Hand sink so low just for kid and faucet missing handle

Hand sink so low just for kid and faucet missing handle

I will post this on all social media posts , this is worst thing as I was entering into a new year . Do something about it plesse , I will demand a refund or credit of some sort from Expedia for proposing such a hotel. My family was disappointed and recommended not to use both Expedia and Quality inn group of hotels .

I will post this on all social media posts , this is worst thing as I was entering into a new year . Do something about it plesse , I will demand a refund or credit of some sort from Expedia for proposing such a hotel. My family was disappointed and recommended not to use both Expedia and Quality inn group of hotels .

High cost for a marginal facility.

High cost for a marginal facility.

The bed broke. The desk person resisted a change of room until we insisted. Room was not very clean. Substandard for price charged.

The bed broke. The desk person resisted a change of room until we insisted. Room was not very clean. Substandard for price charged.

Everything was good the tube just needs to be redone! Did feel comfortable taking a shower with out shower shoes

Everything was good the tube just needs to be redone! Did feel comfortable taking a shower with out shower shoes

Roaches, dirty, stay somewhere else!

Roaches, dirty, stay somewhere else!

Very old and outdated. Smelled very strongly of smoke even on a non smoking room. Breakfast was good and the breakfast area was clean. Staff was nice.

Very old and outdated. Smelled very strongly of smoke even on a non smoking room. Breakfast was good and the breakfast area was clean. Staff was nice.

Just over all not a good area to stay not very safe and not very updated or ckean

Just over all not a good area to stay not very safe and not very updated or ckean

Run down. I did check for bedbugs and the room was clean, but the couch was broken, the AC unit just ran at 53 and could not be changed, and the curtain over the window was broken. The lobby restrooms have been under construction for 6 months. We had to yell to get someone to come out and check us in after we rang the bell twice. The room smelled like old smoke. The pillows were tiny and more like covered decorative couch pillows. Would not say it’s a 3-star hotel. More like a 1.5-star. We were just happy we didn’t get murdered. It felt murdery.

Run down. I did check for bedbugs and the room was clean, but the couch was broken, the AC unit just ran at 53 and could not be changed, and the curtain over the window was broken. The lobby restrooms have been under construction for 6 months. We had to yell to get someone to come out and check us in after we rang the bell twice. The room smelled like old smoke. The pillows were tiny and more like covered decorative couch pillows. Would not say it’s a 3-star hotel. More like a 1.5-star. We were just happy we didn’t get murdered. It felt murdery.

Not worth 100

Not worth 100

I had over double charging,

I had over double charging,

hallway hallway and injured her hip

hallway hallway and injured her hip

Some rooms look better than others. I was moved twice and finally got a room I could sleep.

Some rooms look better than others. I was moved twice and finally got a room I could sleep.

Refrigerator was not working. Informed front desk, three days later nothing done.

Refrigerator was not working. Informed front desk, three days later nothing done.

Overflowing trash can at the entrance.

Overflowing trash can at the entrance.

Very quiet and clean. Room was very functional. Staff was very prompt.

Very quiet and clean. Room was very functional. Staff was very prompt.

I would give zero stars except the housekeeping staff treated me well. This is the dirtiest nastiest flagged hotel I have ever stayed in. Stained tub, broken faucet, cockroaches. Carpet practically had a chalk outline of a corpse; well if it was clean enough to be seen! Still though, the staff were kind to me and my dog.

I would give zero stars except the housekeeping staff treated me well. This is the dirtiest nastiest flagged hotel I have ever stayed in. Stained tub, broken faucet, cockroaches. Carpet practically had a chalk outline of a corpse; well if it was clean enough to be seen! Still though, the staff were kind to me and my dog.

The room was moldy I had to ware a face mask to try to get sleep but couldn’t also there’s was no cold water came out of the faucet on extreme hot water told the front desk about it wouldn’t address the issues .. red spotted sheets and towels the iron was rusted and the ironing board was very old I only slept on top of the covers I was traveling from California

It was amazing

I did not like the cleanliness of the property. As soon as I walked in my room I went right back to the office and asked if I was given a room that had not been cleaned yet. The lady in the office looked at me like I was crazy and said what’s wrong. I asked to change rooms and she just said she would send housekeeping. When I showed housekeeping some of the issues I had she stated that it was all maintenance related. So nothing was done to fix my concerns.

The entrance to the building had a trash can overflowing every day I stayed.

Moldy and no fresh air.

Not the greatest

Mattress needs replaced Bathroom was dirty, the tub looked like it was just wiped dry instead of being cleaned mildew and mold on shower walls and caulking around the tub,dirt on the floor and carpet, dust everywhere and mildew on the tables legs , I have been a housekeeper for many years and a supervisor of a housekeeping department and if the rooms would have looked like this the ladies would have been given a second chance to clean it properly or they would have been out the door The pool was a great size needs to be cleaned and resurfaced I put up with it because of the two night stay only Would not recommend to anyone to stay there

It was okay for a night. Ice and vending machines were broken and non existent. There’s no clear signage pointing you to where the rooms are. The place is definitely older and there isn’t any elevators which hurts if you’re unable to go up stairs. The front desk person was nice. Smelled like weed and smoke in the halls. The bed and pillows were good. Like I said, it wasn’t bad staying for a night while in town for the race. You get what you pay for.

Room was filthy and had horrible smoke odor. Blow dryer did not work, bathroom was moldy and fixtures were rusty. Bed linens and curtains had burn holes in them. Hotel did not have an elevator and trash bins were full. This was absolutely the worst room we have ever stayed in. Towels even smelled of smoke…Lobby was beautiful. I will never stay in a Quality Inn Again!!!

The room wasn’t clean when I wiped it down again it was a lot of rust everywhere and stains on the sheets. Half of the pool was dirty and green! It took me four tries each time to get into my room. I wasn’t given extra towels. There was no iron but an ironing board.

Rm was filled with mold. Walls and ceiling are covered in black mold. Smoke detector chirping. Requested to be moved. Was told all rooms have the same condition and no other rooms available. I was traveling with 1 child and a service dog. Finally the man decided he had another room available. Room was 2 doors down from the mold room but was a lot better. But old and dirty looking. 1 bed was missing the bed skirt, hair dryer was broken and the tv didn’t work either. Breakfast was good and staff was friendly but the property conditions need help. Pics online don’t even compare.

Was told to leave day of booking and forced to be out when trying to book again

I like that they had a balcony and the room was really big great for when you have two young boys. They just need an upgrade and just cancel saying they have a pool they have a hole in the ground.

Have to wait for an hour to check in as there system was down .

Shower was luke warm at best. Didn’t really feel very safe.

Could’ve been a little more clean

Poor maintenance… no room service cleaning for the three night.

The property was average, it was clean and located conveniently off of 95. The tub in the room was unusable and frankly unsafe. Whatever coating was applied to the surface of the tub had almost entirely peeled off, the flakes of the coating were still peeling and the surface was extremely slippery. We didn't shower because of this situation. Also, I unfortunately left an article of clothing on the back of the bathroom door, I called and spoke to the front desk personnel at this hotel three times to see if housekeeping had found it but they never called me back. The one time I called the man said he would check with housekeeping and call me back and tried to hang up and then I said "don't you need my phone number?" and he replied "oh, yes, what is it?" I don't believe any of these people ever intended to help me. Very poor customer service! Even if the clothing was not found, I would expect a return call to tell me that. I would not stay here again, nor recommend this hotel to anyone.

It was nice

The room was exactly what you pay for. Room needs deep cleaning, especially bathroom! Lots of mold and mildew. Non smoking room but still smells like smoke. Kids kept coughing.

Muy buena ubicación

Property needs some serious maintenance. Found food crumbles on the floor, but gladly the bathroom and bed linen were ok. I wouldn’t have spent more than a day on this property.