Homewood Suites by Hilton Richmond - Downtown

Breakfast did have many options but nothing that really stood out. Free parking was great! Actually finding the way to the hotel from the parking garage was terrible. There's got to be a better way to provide directions.

Exceptional

The room was spacious and well-equipped. Biggest problem we had was with the WATER. Water in kitchen sink only came out hot--NO COLD water! Shower stall was a little dirty and very old shower head kind of broke when I tried to move it. Water pressure in general really low, especially in bathroom sink--couldn't even wash our hands there, so went to kitchen sink to wash hands and brush teeth. Again, only hot water there.

I never made it to breakfast.

I never made it to breakfast.

I was very impressed with the room, which came with a full kitchen and utensils. The bed was very comfortable. The self-serve breakfast was better than most hotels. I would defintely stay at the Homewood Suites again. The only negative was the $25 per night parking fee.

Exceptional

Check-in was at three. We arrived at 3:10. We were given a room at 4:15. The room was spacious, but felt like it was rushed cleaned and didn't feel fresh. Nothing really terrible, just setting expectations for other travelers.

Very good

Very good

Everything was excellent. Breakfast was varied and fresh. Social hour on Wed with complimentary wine and appetizers was a pleasant addition to our stay. Very clean room and quiet parking is easily accessible but $25 a night. Would stay here again. It’s downtown

Location/ decor The nasty cold breakfast; house keeping every other day; the thermostat would be inoperable during the day then would be operable late night and inoperable again in the mornings

Location/ decor The nasty cold breakfast; house keeping every other day; the thermostat would be inoperable during the day then would be operable late night and inoperable again in the mornings

The hotel is excellent.

The ac was broken in the room given to us, so we were moved to another room. This room hadn’t been vacuumed and three light switches were not working. The phones in both rooms did not work.

Clean and staff was polite The building was very strange being “2 hotels” in the same building owned by the same company.

Clean and staff was polite The building was very strange being “2 hotels” in the same building owned by the same company.

The breakfast was simple, but good. The beds were comfortable, but I had trouble sleeping because of the very loud air-conditioning sound going on and off during the night. The only other thing I would add is that the hotel is somewhat dated with scratched furniture in the rooms. They should definitely replace the rug in the main lobby, which is ragged on one side and is not a good look. I would probably stay here again.

Room was clean and comfortable, staff friendly and helpful

I came mid week. There was great communication from staff regarding updates and checking on my needs. Parking was not an issue. Overall I had a great experience with them and would stay again next time I am in Richmond Virginia.

I don't like

Breakfast was good, the fitness center was nice, the rooftop restaurant and bar were very cool. One of the elevators from the parking garage was broken, which made it a pain to get in the first time, but inside the building they worked great.

Exceptional

Very good

Friendly staff.

We had no hot water and our tv remote had melted batteries

Staff was friendly!

Overall it was fine. The room temperature could never quite get cool enough, food was mediocre, rooftop was closed so minor disappointments. Room size was huge and mini kitchen was very convenient to have, the in and out parking can't be beat. Overall it was a good experience for work travel.

Exceptional

Maintenance said (and I quote), "I don't know how to fix this, I'll come back tomorrow" We were checking out the next day so there was no point and when we told maintenance they said "oh, sorry" To make things worse, the toilet stopped flushing later that night

Maintenance said (and I quote), "I don't know how to fix this, I'll come back tomorrow" We were checking out the next day so there was no point and when we told maintenance they said "oh, sorry" To make things worse, the toilet stopped flushing later that night

Ac didn’t work at all in our room. Requested it to be fixed. Was told it would be and returned later in the day to it still not working. We ended up getting a room change. Ac still not working in another room. Ended up getting yet another room change. Same issue. Cleanliness was fine. Staff was kind but the air ventilation and temperature made the nights there a bit out of comfort.

Ac didn’t work at all in our room. Requested it to be fixed. Was told it would be and returned later in the day to it still not working. We ended up getting a room change. Ac still not working in another room. Ended up getting yet another room change. Same issue. Cleanliness was fine. Staff was kind but the air ventilation and temperature made the nights there a bit out of comfort.

The room was big but the TV was set up so awkward that I had to move it in order to comfortably watch it. The lobby for breakfast was freezing!! You would think they would turn the heat on. Overall it was an OK stay. The room also had no body wash.

The room was big but the TV was set up so awkward that I had to move it in order to comfortably watch it. The lobby for breakfast was freezing!! You would think they would turn the heat on. Overall it was an OK stay. The room also had no body wash.

Customer service was awful. Employees almost never at their station, hars to track down, and left the food and beverage stations empty for hours without refilling anything or responsibilities to guest requests.

The room was well kept. The space was done well.

The room was well kept. The space was done well.

Kinda gross hotel, room smelled pretty bad and the shower had hairs of the prior occupant still.

Our room water was so hot I left with skin rash. I tried to move my room multiple times.

Our room water was so hot I left with skin rash. I tried to move my room multiple times.

Exceptional

Location, staff No smart tv, dirty floors

No smart tv, dirty floors

Yes. Other guests were smoking pot in the rooms, despite the sign stating it was a NO smoking floor. As a severe asthmatic patient this was not good. They were short of staff!

Wonderful breakfast

Wonderful breakfast

Nice lobby, elevator system and parking was cool, everything in room seemed orderly and clean, and the room was very big which is wonderful when your whole family has to share the space. Asked twice for washcloths and never got any. The second time they said the staff had brought us washcloths already. I don’t know why we’d call and ask again if our request had been successful. We thought the washcloths may still arrive, but no, no washcloths for our showers. The shower had either scalding hot water or freezing cold water, really no in between. The best we could adjust it to was very hot so we pretty much had a sauna in the bathroom and could not be under the water for more than a few seconds at a time. I’ve never experienced this scenario, water that would be hot and you move the handle a millimeter and it turns to ice cold water. The smell in the hallways and rooms was strange. Especially the hallway but luckily there are not too many rooms per floor so the walk from the elevator to the room was quick.

Nice lobby, elevator system and parking was cool, everything in room seemed orderly and clean, and the room was very big which is wonderful when your whole family has to share the space. Asked twice for washcloths and never got any. The second time they said the staff had brought us washcloths already. I don’t know why we’d call and ask again if our request had been successful. We thought the washcloths may still arrive, but no, no washcloths for our showers. The shower had either scalding hot water or freezing cold water, really no in between. The best we could adjust it to was very hot so we pretty much had a sauna in the bathroom and could not be under the water for more than a few seconds at a time. I’ve never experienced this scenario, water that would be hot and you move the handle a millimeter and it turns to ice cold water. The smell in the hallways and rooms was strange. Especially the hallway but luckily there are not too many rooms per floor so the walk from the elevator to the room was quick.

Comfortable and good location Nothing, it was fine

Comfortable and good location Nothing, it was fine

Super clean! So very spacious! Safety of guests is obviously a priority! Staff so very friendly! Breakfast was great!

Super clean! So very spacious! Safety of guests is obviously a priority! Staff so very friendly! Breakfast was great!

When we got to our room our tv didn’t work, then there was a water main break and the hotel had no water for 24hrs, finally the thermostat in the room was broken and after repeated calls we were only given a space heater to help.

Location

Location

When we first entered thd room and it had a musty smell. We had a suite and the heat only worked in the bedroom. They sent someone to look at it and he turned on the ac! We only had a small 2 person sofa to sit on. There was no side chair or dining area as advertised.

When we first entered thd room and it had a musty smell. We had a suite and the heat only worked in the bedroom. They sent someone to look at it and he turned on the ac! We only had a small 2 person sofa to sit on. There was no side chair or dining area as advertised.

My partner and I were excited to find a hotel in Richmond that allowed pets. First, the front desk person told us our room was give to another customer. Another room was found for us and we were told to wait to make sure it was cleaned. The new room was filthy upon entering with piles of dirt, food, and finger nails in plain sight. I did a quick clean up as much as I could. The room also had so many nooks and crannies that small pets will get lost and stuck. The big kicker and why this review is being written is how unsafe this property is. While we were napping the gas detection system went off and notified us of gas in the room. We promptly took our pets and left. When the room was checked by the staff we were told that the alarm was a “wake up call alarm”. The alarm in question literally says “Gas Detection solutions”. The staff also said this happens all the time and repeated several times “there is no gas here.” Needless to say we chose not to die in the room and left the hotel. Hilton has been unresponsive to our concerns and request for a refund and Hotels.com has refused to help us in getting our money or at least a credit for the night we left. I think it’s incredibly irresponsible for Hotels.com to continue to recommend this hotel on their site and claim there’s nothing they can do to right this issue.

My partner and I were excited to find a hotel in Richmond that allowed pets. First, the front desk person told us our room was give to another customer. Another room was found for us and we were told to wait to make sure it was cleaned. The new room was filthy upon entering with piles of dirt, food, and finger nails in plain sight. I did a quick clean up as much as I could. The room also had so many nooks and crannies that small pets will get lost and stuck. The big kicker and why this review is being written is how unsafe this property is. While we were napping the gas detection system went off and notified us of gas in the room. We promptly took our pets and left. When the room was checked by the staff we were told that the alarm was a “wake up call alarm”. The alarm in question literally says “Gas Detection solutions”. The staff also said this happens all the time and repeated several times “there is no gas here.” Needless to say we chose not to die in the room and left the hotel. Hilton has been unresponsive to our concerns and request for a refund and Hotels.com has refused to help us in getting our money or at least a credit for the night we left. I think it’s incredibly irresponsible for Hotels.com to continue to recommend this hotel on their site and claim there’s nothing they can do to right this issue.

Took a while to find the help desk person. Parking is extra 25 a night. Room was clean but worn out. Only one TV worked Floor was sticky.

Took a while to find the help desk person. Parking is extra 25 a night. Room was clean but worn out. Only one TV worked Floor was sticky.

The sheet and bed were dirty

The sheet and bed were dirty

There afternoon of my second day there, a city water main broke (completely out of the hotel’s control), causing practically all guests to have to leave early, as there was no running water in the guest suites. In this challenging situation, the help desk staff was very professional and helpful, especially considering how many people had to check out in a short time. To make up for the inconvenience of having to find alternate lodging, they kindly refunded both nights of my two-night stay. It will be my top choice the next time I need lodging in downtown Richmond.

There afternoon of my second day there, a city water main broke (completely out of the hotel’s control), causing practically all guests to have to leave early, as there was no running water in the guest suites. In this challenging situation, the help desk staff was very professional and helpful, especially considering how many people had to check out in a short time. To make up for the inconvenience of having to find alternate lodging, they kindly refunded both nights of my two-night stay. It will be my top choice the next time I need lodging in downtown Richmond.

Location

Location No free parking Room was not cleaned very well Water was either scolding hot or cold in the shower, would not adjust

Nothing

We booked this hotel because we needed a spacious room. It was great from that standpoint. It had a sofa, some additional seating, decent lighting, a decent kitchenette and it was clean. The bathroom layout, with no door to the sink area was weird. It was good from the standpoint that two people could shimmy around each other to do makeup, and the vanity was a decent size, but if someone were sleeping in the room there was no way to close the door and be quiet. Other oddities/mishaps were that the bathroom sink only had steaming hot water, no cold or lukewarm water. Ouch. The safe was broken and unusable. The beds were comfortable but the blankets were inserted into a weird uncomfortable duvet covering and kept falling out of the covering. The pillows seemed to decades old and were all different shapes and sizes. The extra pillows in the closet had no pillowcases on them. Breakfast was extremely basic and no pastries of any sort. They did not have decaf coffee. I had to go to the lobby of the Hampton Suites to get decaf. It wasn’t a big deal, just weird. And it was not inexpensive. Anyway, mixed bag but the large, clean room worked out for us.

We booked this hotel because we needed a spacious room. It was great from that standpoint. It had a sofa, some additional seating, decent lighting, a decent kitchenette and it was clean. The bathroom layout, with no door to the sink area was weird. It was good from the standpoint that two people could shimmy around each other to do makeup, and the vanity was a decent size, but if someone were sleeping in the room there was no way to close the door and be quiet. Other oddities/mishaps were that the bathroom sink only had steaming hot water, no cold or lukewarm water. Ouch. The safe was broken and unusable. The beds were comfortable but the blankets were inserted into a weird uncomfortable duvet covering and kept falling out of the covering. The pillows seemed to decades old and were all different shapes and sizes. The extra pillows in the closet had no pillowcases on them. Breakfast was extremely basic and no pastries of any sort. They did not have decaf coffee. I had to go to the lobby of the Hampton Suites to get decaf. It wasn’t a big deal, just weird. And it was not inexpensive. Anyway, mixed bag but the large, clean room worked out for us.

Everything was clean and nice. Loved all the space in the room. Breakfast had good variety. Staff friendly.

Everything was clean and nice. Loved all the space in the room. Breakfast had good variety. Staff friendly.

I used my digital key to enter the room I was given. The room still had not been cleaned (bed unmade, trash left on counter) so I went to front desk. The staff person was very nice and got me set up with another room very quickly. He was also very apologetic about the issue. Nothing

Parking for 25 a day was and is a bit ridiculous but everywhere is paid parking. However 5th and marshal was significantly cheaper. Bathroom was so bright it was uncomfortably so and it made me not want to take a shower in the morning because it would give me a headache and burn.

Parking for 25 a day was and is a bit ridiculous but everywhere is paid parking. However 5th and marshal was significantly cheaper. Bathroom was so bright it was uncomfortably so and it made me not want to take a shower in the morning because it would give me a headache and burn.

We had a threat in the lobby from a homeless person that was quite unsettling! Also, had multiple issues with access keys, once in parking garage & no one responded to call. I am SO disappointed in my stay, waste of money & stressil!

We had a threat in the lobby from a homeless person that was quite unsettling! Also, had multiple issues with access keys, once in parking garage & no one responded to call. I am SO disappointed in my stay, waste of money & stressil!

Clean room, nice staff, great location!

Clean room, nice staff, great location!

Overall stay was OK. It just feels a little old in the rooms - however they were stocked and clean. My room was missing a safe and the front staff was not super helpful. I was having to wait on hold and then had to follow up with them. It is on the safer side of downtown Richmond and there was not a time I felt unsafe at location. Breakfast is a nice addition - parking was easy. I would say it’s not a bad hotel by any means but isn’t one I would be eager to return to.

Overall stay was OK. It just feels a little old in the rooms - however they were stocked and clean. My room was missing a safe and the front staff was not super helpful. I was having to wait on hold and then had to follow up with them. It is on the safer side of downtown Richmond and there was not a time I felt unsafe at location. Breakfast is a nice addition - parking was easy. I would say it’s not a bad hotel by any means but isn’t one I would be eager to return to.

I was there for 4 days and DID NOT receive housekeeping service of any kind. When I called the front desk to inquire, they mentioned that I had to request for service even though there is a sign in the room stating that housekeeping is preformed every other day.

I was there for 4 days and DID NOT receive housekeeping service of any kind. When I called the front desk to inquire, they mentioned that I had to request for service even though there is a sign in the room stating that housekeeping is preformed every other day.

Great stay and wonderful staff. Breakfast was convenient and very tasty. Only issue was the television was not working. Overall, a great stay.

Great stay and wonderful staff. Breakfast was convenient and very tasty. Only issue was the television was not working. Overall, a great stay.

Parking deck was challenging. Elevator situation was very difficult and overall friendliness of staff was poor and not accommodating still waiting on my security deposit refund and have not seen it. Going to have to make a call.

Parking deck was challenging. Elevator situation was very difficult and overall friendliness of staff was poor and not accommodating still waiting on my security deposit refund and have not seen it. Going to have to make a call.

There were fruit flies or some type of flies all over the room especially in the kitchen, I did have some bites on me. The toilet top was broken, and the ceiling was leaking all over the place at the check in desk. The clerk that checked me in was very nice and apologetic for the leak which was all over the floor. The maintenance man was very nice and took measures to make our stay as comfortable as possible.

There were fruit flies or some type of flies all over the room especially in the kitchen, I did have some bites on me. The toilet top was broken, and the ceiling was leaking all over the place at the check in desk. The clerk that checked me in was very nice and apologetic for the leak which was all over the floor. The maintenance man was very nice and took measures to make our stay as comfortable as possible.

It was a 7 minute drive from where I needed and was super quiet. Loved it.

It was a 7 minute drive from where I needed and was super quiet. Loved it.

Downside was that there was only 1 front desk staff making service slow. Only 1 night stay and no evening social due to “delivery” problems. Orbitz email identified evening social to happen at a rooftop bar, which contradicted the front desk clerk’s assertion of it happening in the lobby area. Didn’t matter as the rooftop restaurant was closed for a private event.

Downside was that there was only 1 front desk staff making service slow. Only 1 night stay and no evening social due to “delivery” problems. Orbitz email identified evening social to happen at a rooftop bar, which contradicted the front desk clerk’s assertion of it happening in the lobby area. Didn’t matter as the rooftop restaurant was closed for a private event.

Hotel is in a great location, however the room was extremely gross. Carpet was dirty, found hygiene products on the couch, shower had hair all over shower tiles, the shower head had orange stains and had very low water pressure. Ice machine was also out of order on my floor.

Hotel is in a great location, however the room was extremely gross. Carpet was dirty, found hygiene products on the couch, shower had hair all over shower tiles, the shower head had orange stains and had very low water pressure. Ice machine was also out of order on my floor.

Our stay at Homewood Suites in Richmond, VA, was just what we needed and more than we expected! The lobby was inviting, staff very professional and friendly, our suite just exceptional and the bed so comfortable I had a hard time getting up. Not to mention the breakfast! It was delicious! I would recommend this hotel to all my friends.

Our stay at Homewood Suites in Richmond, VA, was just what we needed and more than we expected! The lobby was inviting, staff very professional and friendly, our suite just exceptional and the bed so comfortable I had a hard time getting up. Not to mention the breakfast! It was delicious! I would recommend this hotel to all my friends.

Good

Good

This is my second time here and I loved this place so much the first experience. First time was a suite which was amazing with one of my girlfriends. This time we stayed in a double queen bedroom which was super nice and spacious! One of my friends who owns a cleaning company started pointing out a few things. The carpets weren’t clean and had grit on our feet and caked dust in areas.. and I also found other people’s hair beneath our hand towels. A little minor but after dinner we stopped back in and our AC stopped working. Our telephone didn’t work so we couldn’t get ahold of anyone at the front desk. My girlfriends were able to get our room changed to a new room. The woman at the front desk that late night/early morning (2am) was super helpful, soo kind and understanding. Unfortunately after a late night out I find my girlfriends aren’t even sleeping on a mattress cover because they found a blood stain on their sheets which is horrible. Our shower tub was clogged and the bathroom door was hard to shut. Upon check out we had another super sweet woman working the front desk. All in all, it’s a beautiful setting with really friendly and kind staff working the front desk however maintenance and cleanliness is definitely something needed to be worked on.

This is my second time here and I loved this place so much the first experience. First time was a suite which was amazing with one of my girlfriends. This time we stayed in a double queen bedroom which was super nice and spacious! One of my friends who owns a cleaning company started pointing out a few things. The carpets weren’t clean and had grit on our feet and caked dust in areas.. and I also found other people’s hair beneath our hand towels. A little minor but after dinner we stopped back in and our AC stopped working. Our telephone didn’t work so we couldn’t get ahold of anyone at the front desk. My girlfriends were able to get our room changed to a new room. The woman at the front desk that late night/early morning (2am) was super helpful, soo kind and understanding. Unfortunately after a late night out I find my girlfriends aren’t even sleeping on a mattress cover because they found a blood stain on their sheets which is horrible. Our shower tub was clogged and the bathroom door was hard to shut. Upon check out we had another super sweet woman working the front desk. All in all, it’s a beautiful setting with really friendly and kind staff working the front desk however maintenance and cleanliness is definitely something needed to be worked on.

Thank you

Thank you

Our shower was in pretty bad shape. We were in room 1014 and the shower head was loose. The water got extremely hot because the faucet mechanism that routes the water to the shower head was not functioning properly. It looked like someone pulled on it really hard. The shades on the lamps are very dusty. However, the staff is helpful and friendly.

Our shower was in pretty bad shape. We were in room 1014 and the shower head was loose. The water got extremely hot because the faucet mechanism that routes the water to the shower head was not functioning properly. It looked like someone pulled on it really hard. The shades on the lamps are very dusty. However, the staff is helpful and friendly.

This was one of the worst experiences I have ever had at a Hilton property. A/c not working, roaches, mold in showers. Carbon monoxide alarm going off in my room and them telling me they can’t put me in a diff room…terrible

This was one of the worst experiences I have ever had at a Hilton property. A/c not working, roaches, mold in showers. Carbon monoxide alarm going off in my room and them telling me they can’t put me in a diff room…terrible

Our room was dirty. All the linens were soiled, including the linens in the bag in the closet. We asked for clean linen and also asked that the room be cleaned while we were gone. Neither one of those things happened. The bathroom door hits the toilet every time you open the door. So you can't be sitting on the toilet and your significant other walks in to get something from the sink because your legs will be destroyed by the door. Also there were so many switches on the wall and only half worked. Had a ceiling fan in the bedroom which was a plus, but had no way to control the speed because there was no remote or way to control the switch on the wall. And we stayed there for our wedding night.

Our room was dirty. All the linens were soiled, including the linens in the bag in the closet. We asked for clean linen and also asked that the room be cleaned while we were gone. Neither one of those things happened. The bathroom door hits the toilet every time you open the door. So you can't be sitting on the toilet and your significant other walks in to get something from the sink because your legs will be destroyed by the door. Also there were so many switches on the wall and only half worked. Had a ceiling fan in the bedroom which was a plus, but had no way to control the speed because there was no remote or way to control the switch on the wall. And we stayed there for our wedding night.

The elevators work well, and it is nice they integrate with the parking garage so well. The price of parking wasn't too bad. Mattress was old, sagged, and was uncomfortable. Bathroom shower temptrol controller could not blend cold water in - only hot water came out of shower head. AC was turned off the morning we checked out, but before we actually checked out! And Richmond is very hot in the summer, you can tell right away when the AC is off. Finally, I am really getting tired of the Hilton WiFi system. Can we just have WiFi in the hotel without entering our hilton honors number or our room number, etc? Or, perhaps, can we only enter that ONCE, for god's sake? It seems like a pretty easy change to make. Oh, finally, we were a family of three people, but there were only two towels.

It was super cute, clean, and comfortable! Staff was super helpful and kind. Convenient walking with short drives to other destinations depending on what you’re looking for. Loved that there was a rooftop bar to add to our amazing experience!

It was super cute, clean, and comfortable! Staff was super helpful and kind. Convenient walking with short drives to other destinations depending on what you’re looking for. Loved that there was a rooftop bar to add to our amazing experience!

The property is in a convenient location. Not much options for breakfast. Room was clean. Shower gel missing and had to call for towels.

The property is in a convenient location. Not much options for breakfast. Room was clean. Shower gel missing and had to call for towels.

Nice room. One key card didn't work, but used the app to unlock the door anyway.

Nice room. One key card didn't work, but used the app to unlock the door anyway.

I always stay at this hotel when visiting my son in Richmond. This last trip was to watch his college graduation at VCU with a Masters degree. It is close to VCU. The rooms are very comfortable and roomy. My only complaint this trip is that the bathroom sink did not drin properly. Other than that I will continue to stay here

I always stay at this hotel when visiting my son in Richmond. This last trip was to watch his college graduation at VCU with a Masters degree. It is close to VCU. The rooms are very comfortable and roomy. My only complaint this trip is that the bathroom sink did not drin properly. Other than that I will continue to stay here

For what it's costs I expected a good bit more. Rooms were okay, only one person working at check in which made for a wait, I slept on the pull out couch of our suite and it was probably the worst pull out ever! Skinny mattress and the coils were aggressive. The breakfast had very little to offer but there was some sort of scrambled "egg" product and hash browns but they were gone when I came down at 8:45. On site restaurant was good and drinks were good but they need a few items that are more basic. I appreciated the parking deck and felt safe knowing you had to have a key to get in. Overall, it was fine but not worth the price.

For what it's costs I expected a good bit more. Rooms were okay, only one person working at check in which made for a wait, I slept on the pull out couch of our suite and it was probably the worst pull out ever! Skinny mattress and the coils were aggressive. The breakfast had very little to offer but there was some sort of scrambled "egg" product and hash browns but they were gone when I came down at 8:45. On site restaurant was good and drinks were good but they need a few items that are more basic. I appreciated the parking deck and felt safe knowing you had to have a key to get in. Overall, it was fine but not worth the price.

The breakfast needs improvement. It is ok but no ham option they offer bacon, no cheese, only apple as a fruit, no greek yogurt. Excellent hotel average breakfast.

The breakfast needs improvement. It is ok but no ham option they offer bacon, no cheese, only apple as a fruit, no greek yogurt. Excellent hotel average breakfast.

location and size of the room. Views from several windows. The room was filthy! We found food on the floor of the living area; in the bedroom we found a condom wrapper next to the bed. The walls and drapes had stains.

It was a great weekend getaway for my birthday. Rooms are spacious and will recommend to friends for our next stay!

It was a great weekend getaway for my birthday. Rooms are spacious and will recommend to friends for our next stay!

Hot water wasn't very plentiful, and we could never get it to work in the bathroom sink, didnt use the kitchen sink. Nightlights were still a little too bright.

Arrived at 3.30p told room not ready had to wait itill gone 4p to get into room. Finally hit into room put clothes away used toilet went to the bar in the top floor and when we came back the toilet had flooded the room from a leak under the toilet. Went to reception and they gave us another room so had to move all clothes etc. not sure why if they had another room they didn’t give us this one in the first place when checked in. Frequently no staff at reception in back office had to wait till decided to cone out. Had to wait about 20 minutes when checking out for the housekeeping staff to find someone but did have a notice to say stepped away to help another customer. On the second day housekeeping came changed the sheets on the bed and they smelled musky hubby didn’t want me to say anything. No pool in hotel as previously shown on details said it was permanently closed down.

Arrived at 3.30p told room not ready had to wait itill gone 4p to get into room. Finally hit into room put clothes away used toilet went to the bar in the top floor and when we came back the toilet had flooded the room from a leak under the toilet. Went to reception and they gave us another room so had to move all clothes etc. not sure why if they had another room they didn’t give us this one in the first place when checked in. Frequently no staff at reception in back office had to wait till decided to cone out. Had to wait about 20 minutes when checking out for the housekeeping staff to find someone but did have a notice to say stepped away to help another customer. On the second day housekeeping came changed the sheets on the bed and they smelled musky hubby didn’t want me to say anything. No pool in hotel as previously shown on details said it was permanently closed down.

Air conditioning in our room did not work, was a miserable night. Breakfast wasn't great.

Air conditioning in our room did not work, was a miserable night. Breakfast wasn't great.

The air conditioning did not work in our room, and all of the rooms were booked, which prevented us from transferring rooms. The staff were very attentive and responded to the request, but we didn't get much sleep.

The air conditioning did not work in our room, and all of the rooms were booked, which prevented us from transferring rooms. The staff were very attentive and responded to the request, but we didn't get much sleep.

Great location next to Richmond Music Hall. Parking garage was convenient, but $25 a night. Old place with very nice updates. Great Pillows! They moved us from a King suite to a queen room, gave me free parking to make up for it, which should be free anyway. Fancy touch screen elevators that were finicky and confusing. Would stay again, but pricy for not getting the room I paid for.

Solid 20 Hour Stay

Solid 20 Hour Stay

Check in was a breeze. The beds were amazing. Breakfast scores a 4 out of 5.

Check in was a breeze. The beds were amazing. Breakfast scores a 4 out of 5.

Thank you for our wonderful stay!

Thank you for our wonderful stay!

Room thermostat doesn’t work

Room thermostat doesn’t work

Parking too crowded.

Parking too crowded.

That unit was immaculately clean and bass were comfy. The breakfast was convenient and exceeded expectations

That unit was immaculately clean and bass were comfy. The breakfast was convenient and exceeded expectations

I never received the non-feather pillows I requested. The in-room safe did not work and maintenance was unable to fix it. Two of the four light switches in the suite did not work. Electronics charging station was missing from the suite as well. Breakfast selection was more limited than last time we visited. Danish and bagels were nearly stale.

I never received the non-feather pillows I requested. The in-room safe did not work and maintenance was unable to fix it. Two of the four light switches in the suite did not work. Electronics charging station was missing from the suite as well. Breakfast selection was more limited than last time we visited. Danish and bagels were nearly stale.

I cannot log into WiFi since I am registered at Homewood Suites, and Homewood Suites is not listed as a WiFi option. Only Hampton Inn shows up as a WiFi option, and my name is not found as a registered guest. The room is ok, but I had booked a suite with separate sitting area and a kitchen area at Homewood Suites. At Hampton Inn I am in a simple hotel room. I am very disappointed with this since I expected a more luxurious accommodation, and I brought food to have dinner in my room. As I had to park in a neighboring garage I cannot bring in all of my things. I use a cane, and also cannot carry heavy items without a luggage cart.

I cannot log into WiFi since I am registered at Homewood Suites, and Homewood Suites is not listed as a WiFi option. Only Hampton Inn shows up as a WiFi option, and my name is not found as a registered guest. The room is ok, but I had booked a suite with separate sitting area and a kitchen area at Homewood Suites. At Hampton Inn I am in a simple hotel room. I am very disappointed with this since I expected a more luxurious accommodation, and I brought food to have dinner in my room. As I had to park in a neighboring garage I cannot bring in all of my things. I use a cane, and also cannot carry heavy items without a luggage cart.

Great room space, very clean and excellent staff. The AC in our room want working and they immediately changed our room. Very Happy with everything.

Great room space, very clean and excellent staff. The AC in our room want working and they immediately changed our room. Very Happy with everything.

It didn’t seem like the AC was working it was very hot in the room.

Our room was huge compared to our other hotel stays. The bed was super comfortable. The bathroom seemed a bit tired, but was clean and in working order. The location was perfect for what we came to the city to do. The staff was pleasant and helpful.

Our room was huge compared to our other hotel stays. The bed was super comfortable. The bathroom seemed a bit tired, but was clean and in working order. The location was perfect for what we came to the city to do. The staff was pleasant and helpful.

Good location but cold showers were not enjoyable. Rooftop bar is closed due to construction.

Good location but cold showers were not enjoyable. Rooftop bar is closed due to construction.

The only thing I would change was the food. The eggs had tons of water in them and the potatoes were soggy. The sausage was not cooked well. But everything else was amazing. Couldn’t have asked for a better place.

This hotel was able to easily accommodate us and was a much better price! Great location, staff was friendly facilities were clean. I'd stay here again for sure!

This hotel was able to easily accommodate us and was a much better price! Great location, staff was friendly facilities were clean. I'd stay here again for sure!

The hot water on the 11th floor went out. It took over an hour to get fresh towels.

The hot water on the 11th floor went out. It took over an hour to get fresh towels.

Room was not cleaned

Room was not cleaned

Air conditioning didn’t work. No hot water in shower.

Air conditioning didn’t work. No hot water in shower.

The suite was spacious. The television in the living room didn't work. The toilet ran loudly all night. The shower drained very slowly causing you to have standing water during your shower. The sink water had terrible flow--only a tiny stream of water. The sofa in the living room was uncomfortable. The bedding was uncomfortable. The parking was challenging because we got in later at night and all spaces were basically gone. I worried about where my SUV was parked. We were only staying two nights and were away from the hotel all day on Saturday. It wasn't worth complaining about since we were leaving early on Sunday. Room 918.

The suite was spacious. The television in the living room didn't work. The toilet ran loudly all night. The shower drained very slowly causing you to have standing water during your shower. The sink water had terrible flow--only a tiny stream of water. The sofa in the living room was uncomfortable. The bedding was uncomfortable. The parking was challenging because we got in later at night and all spaces were basically gone. I worried about where my SUV was parked. We were only staying two nights and were away from the hotel all day on Saturday. It wasn't worth complaining about since we were leaving early on Sunday. Room 918.

We were charged $25 a day for parking, but the garage was full! It was so full that people were parking in aisles not designated as spaces! Our second issue was that for our second day of our stay we had no hot water. We had to take cold showers all day. We checked out that day, so we have no idea how long the problem persisted for, but it was definitely the entire day of our second day.

We were charged $25 a day for parking, but the garage was full! It was so full that people were parking in aisles not designated as spaces! Our second issue was that for our second day of our stay we had no hot water. We had to take cold showers all day. We checked out that day, so we have no idea how long the problem persisted for, but it was definitely the entire day of our second day.

Whish I had asked if they offered umbrellas

Overall great stay. Staff was friendly and helpful. Room showed a bit of wear and tear compared to other Hilton properties I’ve stayed at. Kitchenette was well equipped. Shower took a long time to heat up as well as the heat in the bedroom room area. Breakfast was good decent options. Location was great walkable to train and restaurants. Partially booked to try out the rooftop restaurant but it was under construction when we arrived.

Overall great stay. Staff was friendly and helpful. Room showed a bit of wear and tear compared to other Hilton properties I’ve stayed at. Kitchenette was well equipped. Shower took a long time to heat up as well as the heat in the bedroom room area. Breakfast was good decent options. Location was great walkable to train and restaurants. Partially booked to try out the rooftop restaurant but it was under construction when we arrived.

The location was perfect to the hospital for a post transplant stay. easy in and out. decent breakfast (hot food!!! eggs, meat etc) apartment feel with full kitchen.

The location was perfect to the hospital for a post transplant stay. easy in and out. decent breakfast (hot food!!! eggs, meat etc) apartment feel with full kitchen.

Solid hotel, no issues at all. Staff was great in our interactions. Hotel was clean, parking in the garage was easy. We were staying to see a concert at the National and that was a 5 minute walk up the street. Area seemed relatively safe, lot of food options around. Easy access to 95. Bed wasn’t the comfiest. Definitely would recommend.

Solid hotel, no issues at all. Staff was great in our interactions. Hotel was clean, parking in the garage was easy. We were staying to see a concert at the National and that was a 5 minute walk up the street. Area seemed relatively safe, lot of food options around. Easy access to 95. Bed wasn’t the comfiest. Definitely would recommend.

It worked

It worked

A good stay! The breakfast (included) is particularly excellent (in a really nice space). The room was comfortable, temperature easy to adjust. Minuses: they did state there would be housekeeping on the 3rd day of a longer stay, but no housekeeping was provided. Only one burner on the kitchenette stove worked, and there was nothing to use to wash dishes (a sponge or brush or something). Otherwise very comfortable and convenient, with a great location. Walkable to restaurants and activities and the downtown train station.

A good stay! The breakfast (included) is particularly excellent (in a really nice space). The room was comfortable, temperature easy to adjust. Minuses: they did state there would be housekeeping on the 3rd day of a longer stay, but no housekeeping was provided. Only one burner on the kitchenette stove worked, and there was nothing to use to wash dishes (a sponge or brush or something). Otherwise very comfortable and convenient, with a great location. Walkable to restaurants and activities and the downtown train station.

The hotel is nice. Loved the Lobby. The elevator situation was extremely confusing & annoying. The room was spacious, however, I was expecting a seperate door in a 2 queen suite.

The hotel is nice. Loved the Lobby. The elevator situation was extremely confusing & annoying. The room was spacious, however, I was expecting a seperate door in a 2 queen suite.

I rented two rooms. My friends roo. Had vomit all over the couch and couch cushions and was haphazardly hidden so nobody would find out till it was too late, food underneath the couch and foot rest, and human hair all over the blantanly misfolded towels. The room was a literal vomitorium and my friends were appauled that this was even a Hilton.

I rented two rooms. My friends roo. Had vomit all over the couch and couch cushions and was haphazardly hidden so nobody would find out till it was too late, food underneath the couch and foot rest, and human hair all over the blantanly misfolded towels. The room was a literal vomitorium and my friends were appauled that this was even a Hilton.

Staff was outstanding. Our room was top notch. Great hotel.

Staff was outstanding. Our room was top notch. Great hotel.

Good should be labeled at breakfast however food was hot and delicious and servers very friendly. Parking is convenient and not too expensive. Service was excellent and so pleasant !! Would stay again and recommend.

Good should be labeled at breakfast however food was hot and delicious and servers very friendly. Parking is convenient and not too expensive. Service was excellent and so pleasant !! Would stay again and recommend.

Great stay

Great stay

A very nice location for walking around the downtown area. I took a stroll to the river one day and took several walks towards the Poe museum area of town.

A very nice location for walking around the downtown area. I took a stroll to the river one day and took several walks towards the Poe museum area of town.

Nice stay

Nice stay

Front door and our room door won’t open, had to go back down ask for new keys and still didn’t work, took more than 30mins to fix our card/door sensor. Bathroom door can’t even close, no space in the bathroom either. Extra sheets and package were just thrown in the little closet. Streets are noisy. No sound proof walls, can hear everything outside our room. Garage is tiny.

Front door and our room door won’t open, had to go back down ask for new keys and still didn’t work, took more than 30mins to fix our card/door sensor. Bathroom door can’t even close, no space in the bathroom either. Extra sheets and package were just thrown in the little closet. Streets are noisy. No sound proof walls, can hear everything outside our room. Garage is tiny.

The room itself was pretty good. But the door looked old and we had to use force to shut it fully. The room was next to the elevator and the elevator noise was a big downer. Even very late in night the elevator noise bothered our sleep. The front desk folks could be more efficient in processing checkin. We had to wait beyond our check in time of 3 pm because the room was not ready. This was very disappointing as we had driven for three hours and wanted to stretch out. During the 3 days we stayed no one came to clean the room which was very odd.

The room itself was pretty good. But the door looked old and we had to use force to shut it fully. The room was next to the elevator and the elevator noise was a big downer. Even very late in night the elevator noise bothered our sleep. The front desk folks could be more efficient in processing checkin. We had to wait beyond our check in time of 3 pm because the room was not ready. This was very disappointing as we had driven for three hours and wanted to stretch out. During the 3 days we stayed no one came to clean the room which was very odd.

The loudest air-conditioning I have ever heard. This hotel is part of a big building, so there are businesses and another hotel occupying the building

The loudest air-conditioning I have ever heard. This hotel is part of a big building, so there are businesses and another hotel occupying the building

Good location. Parking was easy. AC didn’t work properly, room was hot. Huge spider in room.

Good location. Parking was easy. AC didn’t work properly, room was hot. Huge spider in room.

Only stayed one night and had time-sensitive plans. Not able to check in on time, but 30 minutes later than advertised check-in time. This put a kink in our plans. Front desk staff at arrival was not welcoming, borderline rude, and seemed generally unsuited to hospitality industry. He left and was replaced by a thankfully friendlier employee. Elevator and some areas of the lobby had an unpleasant odor. Once we got into our room, the room was clean, and spacious.

Only stayed one night and had time-sensitive plans. Not able to check in on time, but 30 minutes later than advertised check-in time. This put a kink in our plans. Front desk staff at arrival was not welcoming, borderline rude, and seemed generally unsuited to hospitality industry. He left and was replaced by a thankfully friendlier employee. Elevator and some areas of the lobby had an unpleasant odor. Once we got into our room, the room was clean, and spacious.

Rooms were nice & front desk staff were very helpful and friendly.

Rooms were nice & front desk staff were very helpful and friendly.

I have to say the front desk staff was so kind, friendly and knowledgeable of the area. The day shift lady was fanominal! I told her so at the end of my stay, which put Big smile on her face and she thanked me. I proceeded to tip her for her services! The breakfast bar was superb as well. Delicious in fact! Beds were super comfy. Plenty of towels and toiletries, however l always travel with my own toiletries

I have to say the front desk staff was so kind, friendly and knowledgeable of the area. The day shift lady was fanominal! I told her so at the end of my stay, which put Big smile on her face and she thanked me. I proceeded to tip her for her services! The breakfast bar was superb as well. Delicious in fact! Beds were super comfy. Plenty of towels and toiletries, however l always travel with my own toiletries

The Thursday morning breakfast presentation was a little lacking based on other Homewood properties at which I have stayed. Only drink options were water, the end of a pitcher of milk and warm orange juice. The "turkey" sausage (I'm guessing) was wholly inedible, no danish, no muffins and a few plain bagels. Also, the "smart" elevators were not working properly. Otherwise, a great stay. Thanks. -=LEP=-

The Thursday morning breakfast presentation was a little lacking based on other Homewood properties at which I have stayed. Only drink options were water, the end of a pitcher of milk and warm orange juice. The "turkey" sausage (I'm guessing) was wholly inedible, no danish, no muffins and a few plain bagels. Also, the "smart" elevators were not working properly. Otherwise, a great stay. Thanks. -=LEP=-

The experience overall was excellent! The staff members provided wonderful service and were courteous and accommodating. The rooms were spacious, well-appointed, and comfortable. I had a king suite with full kitchen, huge bath, well-functioning climate control, privacy, etc..I had a great night's sleep in the perfect bed. The views from all the windows were spectacular! This booking turned out to be a wonderful surprise and I definitely plan to stay here again. The only issue was the elevator, which is being corrected.

The experience overall was excellent! The staff members provided wonderful service and were courteous and accommodating. The rooms were spacious, well-appointed, and comfortable. I had a king suite with full kitchen, huge bath, well-functioning climate control, privacy, etc..I had a great night's sleep in the perfect bed. The views from all the windows were spectacular! This booking turned out to be a wonderful surprise and I definitely plan to stay here again. The only issue was the elevator, which is being corrected.

Could not access rooftop due to a private party. This was the one big reason I booked with this hotel.

Could not access rooftop due to a private party. This was the one big reason I booked with this hotel.

Hotel itself was fine but the parking situation is abominable. There are too few spaces when the hotel is at capacity and the spaces are tiny with little room to maneuver an SUV into the space. I finally got our SUV into a spot, making sure to be within the lines of our space, but the jerk parked next to me keyed our car anyway. In addition the elevator situation is terrible. Half of them were out of service and the wait for one was very long. The other aspects of our stay were fine but the garage situation was a big black mark. I can't see us staying here again.

Hotel itself was fine but the parking situation is abominable. There are too few spaces when the hotel is at capacity and the spaces are tiny with little room to maneuver an SUV into the space. I finally got our SUV into a spot, making sure to be within the lines of our space, but the jerk parked next to me keyed our car anyway. In addition the elevator situation is terrible. Half of them were out of service and the wait for one was very long. The other aspects of our stay were fine but the garage situation was a big black mark. I can't see us staying here again.

Good place to stay

Room 815 was spacious beyond expectation! Very happy with accommodations!

I paid 977$ for 2 nights, and I wanted to have a nice romantic late dinner with the wife at the rooftop restaurant (Kabana). We arrived at 9 PM, and there was very loud music. They told us at the door the restaurant turns to a nightclub after 9PM. Thank god we were on the 11th floor, and not below the nightclub. The following morning we had to wait over 30 minutes for breakfast. It turned out that one of the kitchen employees quit, and there was only one lady working. This was all in a weekend.

The staff is extraordinary -- all shifts. This dog-friendly hotel is our go to whenever we're in Richmond. The suites are spacious and well appointed. The lobby spaces are generous and the staff happily assisted us with reconfiguring tables and seating for spontaneous gatherings of friends. The parking garage is challenging; spaces are very tight. Handicap-accessible spaces at level 4A lead to an elevator lobby blocked by a high curb at the doorway, rendering roll-in access impossible. This is bizarre, particularly given how well planned and well cared for the rest of the property is.

Special shout out to the lady receptionist who gave me the warmest welcome at almost midnight. The smile and empathy for those who spend an entire day of travel, goes a long way. Ty.

Friendly staff, clean and spacious rooms, location in city is great.

Great place overall - spacious for a family of four with two children, full kitchen with full size fridge( stayed in 1 king bed w/sofa bed suite). Continental breakfast was surprisingly good - egg and cheese omelet, sausage, potatoes, make your own waffle, toasts, apples and bananas, yoghurt, orange juice, coffee. Inviting lobby with real gas-lit fire. Super-easy check in and self-parking ($20/night additional). The only two things to complain about are the flat pillows and there was no shampoo when it was time to shower.

Alexa at the Front Desk was fabulous.

The hotel staff was very friendly, and helpful. The room was very quiet. We loved the rooftop restaurant!

Parking is $20 overnight, but allows for in and out privileges and feels safe.

It was very nice

One of the best hotel in Richmond and the staff are well respected and caring

I enjoy my stay looking forward to staying again hotel have good service

It's all the above just a good hotel all around,you get good service,respectful staff and the room is amazing with soft bed

I love everything about the suite it was clean ,staff well respected and service was at its best

My room was a great size. Nice breakfast. Easy check-in and check-out. I would definitely stay here again.

Very spacious rooms. Our floor smelled like smoke even though there were non-smoking signs. Our bathroom door was so crooked that we couldn’t close it all the way because it would get stuck. Free breakfast was nice. The cook even made an additional pan of eggs and sausage even close to being the end of the breakfast hour - very sweet lady. Front desk staff was very friendly.

Place is good and clean. Room is well appointed. Staff is friendly and accommodating with easy check in / out. Breakfast however is mediocre with few basic options and without healthy choices.

Front desk gentleman was friendly, efficient. Excellent checkin

Room was very clean bed was comfortable

Good, we’ll located,

great location for Browns Island and Music Hall venues. Quick Uber ride to Maymont

The parking deck was nice and the hotel was extremely secure. The room was clean, spacious and quiet.

Centrally located in the heart of downtown. Nice size room/suite with kitchen, etc.

Very comfortable

Local to awesome bars and restaurants. Hotel parking convenient. Great breakfast next day.

It was worth the money. Suite is awesome! Comfortable. Hot water, free breakfast. Staff is friendly. Thank you!

Quiet and peaceful

The restaurant service was poor

Nice hotel in downtown Richmond. 15 min walk to restaurants around the Canal area. Went to The Tobacco Company restaurant and it was excellent and in a beautiful old building.

Nice large room convenient to downtown