Hilton Richmond Hotel & Spa/Short Pump

Great stay, friendly staff. Bar is open late and very friendly. Will stay again.

Room was dirty and management wouldn’t give me a refund

Nothing special. Few tv channels to choose . Staff was preoccupied on their cell phones or chit chatting with coworkers at the front desk to help .

Organize Organize

Exceptional

Great location near many activities. Clean room and nice pool and hot tub.

Everything was exceptional

Superb

The location was perfect, with plenty of shopping and dining options nearby. Every interaction we had with the staff was pleasant, and they went above and beyond to make us feel welcome. Overall, it was a wonderful experience, and we will definitely be staying here again. Highly recommend to anyone visiting the area!

Very good

Very good

i was promised a bathtub and they didn't deliver and when i asked about it they were dismissive and rude

Exceptional

Exceptional

Very clean, staff friendly, and overall great atmosphere and great place to stay.

Superb

Exceptional

The breakfeat in sunday was way too much i thought it was included everything was cold

Very good

Exceptional

Comfortable

Comfortable

Exceptional

Exceptional

This was an awful stay it was 96 degrees outside and no air conditioning in the rooms. We had to go to target to buy fans. Staff told us they would discount and that never happened

The hotel and Spa is in a lovely area of Richmond. The staff was very helpful, the room was comfortable and clean. Shula’s steakhouse is in the lobby, so a good meal is always waiting. We will stay here every year on our travels from Florida to New York.

The room was very noisy you could here other people

The room was very noisy you could here other people

Very good

Exceptional

Exceptional

Didn't have breakfast.

Exceptional

Easy to locate

Very good

We will never stay again as there was no microwave, paid parking (for an empty parking lot), plus paid parking is not necessary no one is walking to any of the close locations. The paid parking was just a money grab. the bathroom needs up grading. Why is the toilet that close to the shower door and the glass door of shower can’t be opened if the bathroom door is even half open/a glass door at that. The fresh towel rack is over the toilet. Bathroom layout is just weird and small. Plus no free breakfast. We prefer their sister hotel Hampton Inn suite.

The pictures of the room we thought we booked were pictures of a suite. I know it’s not the Hilton’s problem and the issue lies with Hotels.c

Perfect staff Excellent staff

It was a nice hotel. Very clean, friendly staff. Overall it was a good stay. Our door and walls seemed very thin. There was a lot of commotion in the hallway. It kept us awake through the night. Our neighbor's TV was on. We could hear many words spoken on the television. It didn't seem like it was up loud, just very thin walls.

Exceptional

Superb

The staff was welcoming and responsive to any inquiries I had. Driving 4hrs and 45 minutes to a luxurious hotel to surprise my significant other ( which I paid a significant amount for) to reach and be told that I have to PAY for daily parking=$. PAY for WiFi =$ and to have mold in the shower under the bar..... REALLY?

Convenient location, reasonable pricing, clean rooms and common areas, nice restaurant and bar. No fans in the bathrooms, no showers in twin bed units only tubs, no smart TVs, cell phone reception is bad.

Convenient location, reasonable pricing, clean rooms and common areas, nice restaurant and bar. No fans in the bathrooms, no showers in twin bed units only tubs, no smart TVs, cell phone reception is bad.

Our door and walls seemed very thin. There was a lot of commotion in the hallway. It kept us awake through the night. Our neighbor's TV was on. We could hear many words spoken on the television. It didn't seem like it was up loud, just very thin walls.

The staff was welcoming and responsive to any inquiries I had. Driving 4hrs and 45 minutes to a luxurious hotel to surprise my significant other ( which I paid a significant amount for) to reach and be told that I have to PAY for daily parking=$. PAY for WiFi =$ and to have mold in the shower under the bar..... REALLY?

Everything was fine except it took forever for the water to heat up. I told them when I checked out. We didn’t even take showers on the last day because it never heated up.

Superb

My favorite hotel in Virginia! The property is beautiful, beds are super comfortable and the food is outstanding. Staff members are friendly and welcoming.

My favorite hotel in Virginia! The property is beautiful, beds are super comfortable and the food is outstanding. Staff members are friendly and welcoming.

Perfect location. Plenty of shopping and restaurants. The spa was wonderful.

Perfect location. Plenty of shopping and restaurants. The spa was wonderful.

Room was clean, property was quiet, and staff was friendly and helpful

Clean, good parking. Nice lobby. Water takes forever to get warm enough to shower

Exceptional

Everything was lovely

Everything was lovely

The Ameneties

The Ameneties

Exceptional

Great customer service. Very clean hotel. The only complaint was the parking… we had to wait about 30 minutes to find a parking spot on Saturday night; other than that, highly recommend.

It was a great stay! We had 4 rooms for a family girls getaway and really enjoyed the hotel! Perfect location and very helpful staff overall!

Pleasant

Great night! Great accommodations.

Extremely clean, nice design, good location… Toilet was wobbly (should be simple fix), shower head mounted too low (chest level).

Extremely clean, nice design, good location… Toilet was wobbly (should be simple fix), shower head mounted too low (chest level).

Exceptional

Exceptional

Can hear people walking in the room or area over room 733 during early part of the night 9 - 11pm Bed baseboards sneaked and creaked, but the bed mattress was somewhat comfortable. See above.

The property is worn done- I had to change rooms 4 times for a variety of issues mostly plumbing. The staff was incredibly helpful and tried to accomodate.

w

The entire hotel was very clean and well appointed. Staff was friendly and helpful. Its conveniently located for dining and shopping. My stay was lovely!

My girlfriend and I had a great stay for an extended weekend getaway. The spa is fantastic and I love the location.

Parking felt safe

It felt like a luxury hotel with an affordable price Nothing, it was great

The ambience was so beautiful.

The staff was absolutely amazing. Elliott at the front desk made me feel so welcomed and he explained everything to me since it was my first time staying at Hilton Brands

You feel like your special Nothing

My overall experience was wonderful and qould be back again

Nice location and property was super clean

I didn't like that the room didn't have a microwave. But all in all it's a lovely place to stay

Property was nice. Staff was very helpful. Rooms where very nice and clean.

Absolutely fantastic

Everything else was great.

Great location, beautiful hotel, and friendly staff! Perhaps a little more options for parking for handicapped.

Great hotel. Didn’t like the fact that I was given a different room than I booked online. I was also next to very loud people the whole weekend which kind of made the stay less enjoyable. Also don’t understand why the spa is only available on Saturdays.

The hot tub and on-site bar were great amenities! Restaurants are close by.

The hotel looked amazing and the amenities were great. Excellent location. N/A

Nice rooms. Convenient to local attractions

Great Stay, Friendly Staff. I definitely will book again.

Staff unprofessional and very rude. Night shift manager hung up on after being very rude, talked over top of me and told me they don’t have to explain the non refundable pet deposits for each dog because I signed the paperwork. I was double charged for one night stay because I had pets. Their unexpected charges that won’t be explained. They treat the customers poorly and act annoyed that you are there.

Clean room

Breakfast was very good. Bacon and potatoes were outstanding Not fault of hotel, but a lot of very young soccer players. They were fine just noisy

Location!

The rooms were very clean and the staff was very nice

Nice Hotel

This is one of the best Hilton’s have stayed. Literally near restaurants and shopping. Staff were so nice and accommodating. There is a spa in the hotel you have to book a day in advance. They have a 24 hour gym and a pool and hot tub. There is a restaurant in the hotel you can get food. The negative the pool is under 14 need parents with you anything else is fine. I booked for the pool. So many kids in the pool Sat and most of Sunday and teens. I couldn’t enjoy it nor did I try. I finally got to enjoy the pool area Sunday around 8:45 pm. The same two teens were in the gym around 14 years just doing stuff like sitting around and talking. We got in the pool they open the privacy curtain to be seen. We played them off. When that didn’t work they came in the pool area with their gym clothes no pool clothes just to get attention. One of which purposely walked to the hot tub were we were. They put get in and sat so we waited to see what would happen. She started to call her friend over to try to get a reaction. We decided to leave but we acted like we were ready to go. Soon as we started to leave they left. I really hope this establishment thinks about adult hours. Especially since there is a restaurant/bar inside. 6AM-8AM adult swim 18 on up and 8pm-10pm adult swim only 18 on up. Gym should be 16 on up out even 18 on up because kids or young teens could get hurt using equipment. Lobby hour

The location in Short Pump was great. This was one of the loudest hotels I’ve ever stayed at. Children were running up and down the hallways knocking on guest doors. Playing with the elevators etc. I am sure it was harmless fun, but for the price we paid per night, and the fact it’s considered a resort w/ a spa, we thought it would be a bit more upscale.

Clean room

Clean rooms, spacious hotel, staff was very helpful and the spa was a nice treat.

Clean rooms, spacious hotel, staff was very helpful and the spa was a nice treat.

I really wanted to love this place, but unfortunately, the reality didn’t live up to the high-end marketing. While the aesthetic has potential, the overall vibe was "meh" at best, and one specific interaction completely soured the visit. The Atmosphere The promotional photos definitely do some heavy lifting. While the space is clean, it lacks the "luxury" polish advertised. It felt more like a standard mid-range venue trying a bit too hard—I was expecting for the price point. The Dealbreaker: Staff Interaction A luxury experience is defined by the service, and that’s where things fell apart. While most of the team was perfectly fine, one staff member managed to ruin it. Her attitude was dismissive and rude; it felt like a basic request was a massive inconvenience to her when there were plenty of help and people standing around talking to one another. In a premium establishment, you expect to feel welcomed, not tolerated. That single interaction cast a shadow over everything else. Final Verdict If you’re looking for a truly "luxe" experience, this isn't it. Between the underwhelming room decor, water stains, unfilled body wash and the hit-or-miss service, it just doesn't justify the cost. There are plenty of other spots in the city that offer better value and a much warmer atmosphere.

I really wanted to love this place, but unfortunately, the reality didn’t live up to the high-end marketing. While the aesthetic has potential, the overall vibe was "meh" at best, and one specific interaction completely soured the visit. The Atmosphere The promotional photos definitely do some heavy lifting. While the space is clean, it lacks the "luxury" polish advertised. It felt more like a standard mid-range venue trying a bit too hard—I was expecting for the price point. The Dealbreaker: Staff Interaction A luxury experience is defined by the service, and that’s where things fell apart. While most of the team was perfectly fine, one staff member managed to ruin it. Her attitude was dismissive and rude; it felt like a basic request was a massive inconvenience to her when there were plenty of help and people standing around talking to one another. In a premium establishment, you expect to feel welcomed, not tolerated. That single interaction cast a shadow over everything else. Final Verdict If you’re looking for a truly "luxe" experience, this isn't it. Between the underwhelming room decor, water stains, unfilled body wash and the hit-or-miss service, it just doesn't justify the cost. There are plenty of other spots in the city that offer better value and a much warmer atmosphere.

Hotel is nice. Restaurant was better than typical hotel food. Our toilet wouldn’t flush during our stay. Not a big deal…I let the front desk know on our way out for the day at 8AM. Returned to the room the change and go to dinner only to find out the toilet had not been fixed. The front desk said they had no one on site to fix it. They did offer for us to move rooms, but ugh.

Hotel is nice. Restaurant was better than typical hotel food. Our toilet wouldn’t flush during our stay. Not a big deal…I let the front desk know on our way out for the day at 8AM. Returned to the room the change and go to dinner only to find out the toilet had not been fixed. The front desk said they had no one on site to fix it. They did offer for us to move rooms, but ugh.

Great room, great hot tub, great breakfast, ample parking, great customer service. I'll definitely stay here again.

Great room, great hot tub, great breakfast, ample parking, great customer service. I'll definitely stay here again.

The room was clean, love the tv size and the water pressure was to die for. All amenities were appropriate. Simply love this hotel.

The room was clean, love the tv size and the water pressure was to die for. All amenities were appropriate. Simply love this hotel.

Everything was great!

Everything was great!

Place was nice clean but did not have hot water for a day and a half

Place was nice clean but did not have hot water for a day and a half

Great

Great

The hotel was super nice. My room was very neat and clean. The staff were nice, friendly and professional. I don't eat breakfast too often; therefore, I didn't have breakfast during my stay.

The hotel was super nice. My room was very neat and clean. The staff were nice, friendly and professional. I don't eat breakfast too often; therefore, I didn't have breakfast during my stay.

ROOM WAS HOT EXTREMELY FOUL SMELL ONE MANAGER OFFERED ACCOMMODATIONS THEN THE OTHER MANAGER SAID NO THAT WASNT POSSIBLE THEY WERE NOT ABLE TO ADJUST RATES DUE TO THIRD PARTY BOOKING PER MANAGER

ROOM WAS HOT EXTREMELY FOUL SMELL ONE MANAGER OFFERED ACCOMMODATIONS THEN THE OTHER MANAGER SAID NO THAT WASNT POSSIBLE THEY WERE NOT ABLE TO ADJUST RATES DUE TO THIRD PARTY BOOKING PER MANAGER

Great hotel and nice people

Great hotel and nice people

All good

All good

From the front desk, room quality, Shulas Staff thru security, this is a GREAT Hilton.

From the front desk, room quality, Shulas Staff thru security, this is a GREAT Hilton.

Room was great! Clean and ready to relax in. Staff were extremely kind and helpful. Next door neighbor had a kid who was having a rough time throughout the night, but other than that we enjoyed our stay.

Room was great! Clean and ready to relax in. Staff were extremely kind and helpful. Next door neighbor had a kid who was having a rough time throughout the night, but other than that we enjoyed our stay.

The room was spotless and the staff was friendly.

The room was spotless and the staff was friendly.

Staff are friendly, rooms are clean, and there is a good restaurant on the property.

Staff are friendly, rooms are clean, and there is a good restaurant on the property.

Yes

Yes

The facility was nicely decorated. And our room was very clean, fresh and especially the bathroom and shower was spotless!! Will stay again.

The facility was nicely decorated. And our room was very clean, fresh and especially the bathroom and shower was spotless!! Will stay again.

Very clean comfortable and quiet. Unfortunately the shower water was only lukewarm for both my shower and my husband’s.

Very clean comfortable and quiet. Unfortunately the shower water was only lukewarm for both my shower and my husband’s.

Quick and easy, staff was nice

Quick and easy, staff was nice

Wonderful I ended up in hospital due to medical issues so we did leave at 1:30 in morning

Wonderful I ended up in hospital due to medical issues so we did leave at 1:30 in morning

I highly recommend the Hilton Richmond Hotel & Spa/Short Pump! I stayed for 3 days in Dec 2025 and had an excellent experience. I was extremely pleased with everything. The overall cleanliness was spotless. The desk staff were friendly and professional. The food and drinks at the bar were delicious. The bar staff was attentive and engaging. I had so much fun getting to know the bartenders and exchanging stories. I also went to the spa on my last day and had the BEST massage I've had in a long time. Unfortunately, I cannot recall the masseuses name, but she is from Ukraine and she has magic fingers. My neck muscles and frozen shoulder felt 1000% better after the massage. The walk from the spa to my car was like floating on a cloud. I also met a woman in the waiting area who described the fantastic spa experience she had. I will definitely stay here again when I visit my daughter in Midlothian next month. I'm looking forward to the hotel stay and another spa service.

I highly recommend the Hilton Richmond Hotel & Spa/Short Pump! I stayed for 3 days in Dec 2025 and had an excellent experience. I was extremely pleased with everything. The overall cleanliness was spotless. The desk staff were friendly and professional. The food and drinks at the bar were delicious. The bar staff was attentive and engaging. I had so much fun getting to know the bartenders and exchanging stories. I also went to the spa on my last day and had the BEST massage I've had in a long time. Unfortunately, I cannot recall the masseuses name, but she is from Ukraine and she has magic fingers. My neck muscles and frozen shoulder felt 1000% better after the massage. The walk from the spa to my car was like floating on a cloud. I also met a woman in the waiting area who described the fantastic spa experience she had. I will definitely stay here again when I visit my daughter in Midlothian next month. I'm looking forward to the hotel stay and another spa service.

Yes

Yes

Everything was fine. Though the $2 per bottle of water in the room is a bit much. 2 nights ago I stayed in Marriott group hotel and received a water bottle, chips and snack bar at check-in at no charge.

Everything was fine. Though the $2 per bottle of water in the room is a bit much. 2 nights ago I stayed in Marriott group hotel and received a water bottle, chips and snack bar at check-in at no charge.

Everything was perfect!

Everything was perfect!

Good location. Helpful customer service.

Good location. Helpful customer service.

Everything great except the water was not very hot. My shower was a little cooler than I like.

Everything great except the water was not very hot. My shower was a little cooler than I like.

Everything was perfect…

Everything was perfect…

Seemed tp

Seemed tp

Clean room beautiful view very friendly helpful staff easy check in

Clean room beautiful view very friendly helpful staff easy check in

The whole place was just great!!

The whole place was just great!!

Very Very pleased. The film was clean, bed made everyday with fresh towels! This the best service in a long time I have experienced! Staff was very pleasant and courteous. We will definitely be coming back again🙂

Very Very pleased. The film was clean, bed made everyday with fresh towels! This the best service in a long time I have experienced! Staff was very pleasant and courteous. We will definitely be coming back again🙂

Close to shopping

Close to shopping

Excellent customer service, Staff was polite and helpful. I highly recommend this hotel.

Excellent customer service, Staff was polite and helpful. I highly recommend this hotel.

Everything was excellent. The only thing that disappointed a bit was that I had looked forward to being able to get coffee at the Starbucks cafe station, and it was closed both days that I was there. Minor inconvenience but an amenity that I had looked forward to.

Everything was excellent. The only thing that disappointed a bit was that I had looked forward to being able to get coffee at the Starbucks cafe station, and it was closed both days that I was there. Minor inconvenience but an amenity that I had looked forward to.

Very clean

Very clean

Excellent Service

Excellent Service

Lobby Bar ......Andy was outstanding Restaurant Aster was amazing. Food wasnt great but her support ancccchospitality was spe

Lobby Bar ......Andy was outstanding Restaurant Aster was amazing. Food wasnt great but her support ancccchospitality was spe

Greaty staff and lovely pl;ace.

Greaty staff and lovely pl;ace.

Nice room but cold

Nice room but cold

Clean room, excellent staff

Clean room, excellent staff

Front staff courteous

Front staff courteous

My wife and I went for a 3 hr hike during the day and then wanted to have a nice date night and dinner with some shopping in Short Pump. The rooms are clean and the facility is nice, but we only had cold water after a long hike for showers. You have to pay to park. No continental breakfast. Check in was poor and disorganized. Staff act as if they are performing brain surgery at the front desk. The pool and hot tub were not usable because the kids overrun it without parent supervision. The amount of money you have to spend to stay here, I would expect much more. I have stayed in hotels for half the cost and received much better customer service and accommodations. I will not stay here next time. I will try one of the many other options nearby.

My wife and I went for a 3 hr hike during the day and then wanted to have a nice date night and dinner with some shopping in Short Pump. The rooms are clean and the facility is nice, but we only had cold water after a long hike for showers. You have to pay to park. No continental breakfast. Check in was poor and disorganized. Staff act as if they are performing brain surgery at the front desk. The pool and hot tub were not usable because the kids overrun it without parent supervision. The amount of money you have to spend to stay here, I would expect much more. I have stayed in hotels for half the cost and received much better customer service and accommodations. I will not stay here next time. I will try one of the many other options nearby.

Great staff. Clean,comfortable room.

Great staff. Clean,comfortable room.

All was excellent as usual

All was excellent as usual

Staff was accommodating even when having some difficulties noted with the property ( reported issues with hot water).

Staff was accommodating even when having some difficulties noted with the property ( reported issues with hot water).

Yes!

Yes!

All was excellent

All was excellent

I went for this hotel because of hot tub and indoor pool for a girls getaway. When we arrived Hot tub was not working. Visitor told us it was not working two weeks ago when she was there. My reservation was for two double bed rooms close together got there and had one double bed room and one single king bed. one room was on 3rd floor and one on 8th floor. Hotel said it was Expedia issue. However the hotel was beautiful and clean.

I went for this hotel because of hot tub and indoor pool for a girls getaway. When we arrived Hot tub was not working. Visitor told us it was not working two weeks ago when she was there. My reservation was for two double bed rooms close together got there and had one double bed room and one single king bed. one room was on 3rd floor and one on 8th floor. Hotel said it was Expedia issue. However the hotel was beautiful and clean.

The hotel is beautiful from the moment you enter. Everyone is very friendly and professional. I only had an overnight stay and didn’t experience all of the amenities. I did want to use the jacuzzi which was not in service. Other than the rolls are huge and the bed was top tier. I recommend this hotel.

The hotel is beautiful from the moment you enter. Everyone is very friendly and professional. I only had an overnight stay and didn’t experience all of the amenities. I did want to use the jacuzzi which was not in service. Other than the rolls are huge and the bed was top tier. I recommend this hotel.

The location was safe, with good shopping close by, service was excellent, both at the front desk and the restaurant bar.

The location was safe, with good shopping close by, service was excellent, both at the front desk and the restaurant bar.

Check-in guy was rude cause if you dont have a card with your name on it they arent supposed to let you stay even tho it was already paid for, not all spouse's have a card with their names on it & not all travel together. Also the pool was not heated as it was rather cold. Shower didnt have water pressure & didnt get hot enough. View was horrible as it was a roof that covers the pool area. Slight mold in the vents i noticed while gathering our stuff to leave. Beds & pillows were comfy.

Check-in guy was rude cause if you dont have a card with your name on it they arent supposed to let you stay even tho it was already paid for, not all spouse's have a card with their names on it & not all travel together. Also the pool was not heated as it was rather cold. Shower didnt have water pressure & didnt get hot enough. View was horrible as it was a roof that covers the pool area. Slight mold in the vents i noticed while gathering our stuff to leave. Beds & pillows were comfy.

Very clean. Bar prices were expensive. There was no breakfast included. We did not even check the restaurant after seeing bar prices. Other than that the property is very nice and clean.

Very clean. Bar prices were expensive. There was no breakfast included. We did not even check the restaurant after seeing bar prices. Other than that the property is very nice and clean.

The room was clean. The sheets had an unpleasant smell. The maintenance should check the outlet in the bathroom as hair dryer and curler kept falling out of the socket. Gaps around shower door allowed water to escape. The front desk emplyee was very nice as were the restaurant staff.

The room was clean. The sheets had an unpleasant smell. The maintenance should check the outlet in the bathroom as hair dryer and curler kept falling out of the socket. Gaps around shower door allowed water to escape. The front desk emplyee was very nice as were the restaurant staff.

Clean room, amenities.

Clean room, amenities.

Staff were as always courteous, cheerful, and helpful.

Staff were as always courteous, cheerful, and helpful.

A good place to stay.

A good place to stay.

Very spacious room, and restaurant in the hotel was amazing.

Very spacious room, and restaurant in the hotel was amazing.

Everything was great except hot water was an issue and I reserved the complimentary breakfast option when booking but was told that it was not reserved upon check in.

Everything was great except hot water was an issue and I reserved the complimentary breakfast option when booking but was told that it was not reserved upon check in.

Nice Hotel and staf

Nice Hotel and staf

Hilton Standard

Hilton Standard

Guy who checked me in was really nice and helpful

Guy who checked me in was really nice and helpful

No

No

Excellent customer service. Our flight landed early and they let us check in before noon with no problem. Super clesb

Excellent customer service. Our flight landed early and they let us check in before noon with no problem. Super clesb

Excellent property, cozy bed and plenty of parking. Great place to stay in Richmond VA

Excellent property, cozy bed and plenty of parking. Great place to stay in Richmond VA

Great hotel, good area, lovely bar. My first time here for a con, and they had a lovely set up available to us. The bar was great for socializing post-con, and the resturaunt's food was good too!

Great hotel, good area, lovely bar. My first time here for a con, and they had a lovely set up available to us. The bar was great for socializing post-con, and the resturaunt's food was good too!

Staff was super friendly and helpful. Loved the room it was super clean and the pool was a plus!

Staff was super friendly and helpful. Loved the room it was super clean and the pool was a plus!

Beautiful property! I would certainly recommend this hotel.

Beautiful property! I would certainly recommend this hotel.

The cleanliness was outstanding. We were only there for 1 night for an event and couldn’t really use the amenities but it was all very clean, convenient and spacious. We plan to return and visit the spa.

The cleanliness was outstanding. We were only there for 1 night for an event and couldn’t really use the amenities but it was all very clean, convenient and spacious. We plan to return and visit the spa.

Overall the property was ok, but I was severely disappointed in the cleanliness of the bathroom. Countertop and sink had not been properly wiped and cleaned. The floor look as if it had only received a glancing sweep, with noticeable build up in the corners and behind the toilet.

Overall the property was ok, but I was severely disappointed in the cleanliness of the bathroom. Countertop and sink had not been properly wiped and cleaned. The floor look as if it had only received a glancing sweep, with noticeable build up in the corners and behind the toilet.

Good customer service. Excellent room.

Good customer service. Excellent room.

Property was ok, nothing fancy to be a Hilton. The service at the restaurant was very slow

Clean, comfortable room

From the moment I entered, the staff was very polite and respectful. The hotel was very clean. My room was comfortable and cleaned daily.

Hotel has changes a lot. there is a parking fee, restaurant menu has change drastically. the room needs a little up keep.

Clean

Nice place to stay

Enjoyed the stay.

Clean rooms and walkable to shopping center and restaurants

It was amazing and they did a good job

Its was good

This Hotel was well maintained. Beautiful inside and outside. The location was perfect, especially if you enjoy shopping and dining out, or you could just dine - in at the hotel or order room service. There was a Bar center at the front of the hotel, a conference room to hold seminars and a spa.

The staff was very friendly and professional and were very helpful when a piece of our luggage was left behind.

Gloria Dyer

Great can’t wait until next stay

It's a very clean hotel. The area is good. It's about what you'd expect drom

Property met my expectations; nothing bad, nothing great.

I liked the fridge and in room cooff, but i really needed a microwave in my room. Staff at desk, bar, are housekeeping and catering service were professional and friendly lovely people. I also liked the ability to tip housekeeping via the QR code.

we like staying there

This is my go-to hotel for Richmond. I always book this hotel whenever my family come to visit or if I just need a nice staycation. It's easy parking, great rooms/service and it's close to the mall, movie theater and restaurants. My family and I always enjoy our stay here.

Breakfast buffet wasn’t good but the dinner meal was delicious.

Nice and helpful staff. Great location, nice clean property. Accessible parking. Many restaurants to choose from to eat. Shopping mall just a few miles up the road.

Nice hotel, good installation and good service

Wonderful stay. Front of the house was super nice! Helped coordinate with a partnering hotel so I could wash my clothes.

My stay was great until I had to drive 3 hours back to pick up my daughter and nephew swim wear/clothes I left at the property. I called the hotel when I got home when I realized that I didn’t have their wet clothes. I called the hotel and asked if housekeeping found them and they went to check. Housekeeping found them. I asked if they could wash them for me and I was willing to pay over the phone and name all the items in the hotel bag. I told Wayne that I was able to come back up that way the weekend to pick the items up. I just didn’t want the clothes to mildew by the being wet until I was able to return. We checked out on Sunday and I was ongoing to return that Saturday. I was told they do not take payment over the phone due having past issues with payment. I talked with the manager Wayne and he could not assist me with any other arrangements. I explained that I had to work the next day and still nothing. So I had to get back in my car and drive 3 hours back to get my daughter and nephew clothes. My daughter had her favorite pants and shirt in the bag, her new swimsuit and my nephew new swimwear also. So after all that I will not be staying at this hotel again because they could not accommodate me in any way. I understand policy’s but sometimes you can make accommodation for someone that is willing to pay and lives 3 hours away. They could have sent me an invoice. My family and I will not be staying at this hotel again.

Thank you!

We've stayed in this hotel many times over the years and I've always been satisfied. This time we were very disappointed that they now charge for parking at the hotel. The price of the hotel per night is a little steep so we feel like it was just another way for them to pinch off more money. We will not be staying there again, too many nice places right around the same hotel that do not charge for parking.

Great!

My only complaint was the bedding. Very thin. A duvet cover with no duvet inside and something that resembled a skirted bed pad underneath the empty duvet cover. Something much more substantial needs to be provided-even during the summer months.

Stayed here for a quick overnight trip. Staff were welcoming and friendly. I had a bit of an issue with the elevators and my room key but staff took care of it. My room was exceptionally clean. The bathroom was clean and well stocked. The water pressure in the shower was best out of any hotel I’ve ever stayed at. The TV was huge, the bed was super comfortable. This hotel is in walking distance from Short Pump Town Center which is a plus. We had dinner at the restaurant in the lobby. The food was delicious and so was the breakfast. My only issue was the pool. The pool water was very murky and the walking area around the pool was not very clean. Other than that I enjoyed my stay.

Great tine

Great stay. Indoor pool was convenient.

Good stay nice environment would recommend to family and friends..

Nice little stay if you’re looking for a break during a long journey.

Beds were super comfy, bar made delicious drinks, and bar menu was yummy too!

It was okay

Room was clean, staff was friendly and helpful.

Great hotel great area overall with easy access to endless amenities.

The attendants all over the property were very welcoming.

Great location - friendly staff - clean and quiet

The property was close to a lot of restaurants and shopping.

Safe choice

Location

Amazing!

Our room was not cleaned. No new towels, no coffee for the next day, bed was not made. Overall poor service.

However, did not enjoy the breakfast/dining room. Very cold unpleasant aesthetics. Same with the bar. The breakfast food was not of higher quality by today's standard of whole unprocessed foods. For $250/night in a suburban hotel the food was disappointing.

The property was first-class, clean, and modern, and we felt safe and had a wonderful time. We had breakfast every morning, and the selection and food were awesome. We were there for a graduation, and we enjoyed the stay.

Convenient

Great room - just the right size. Fantastic shower with wonderful water pressure! The bed was comfortable and as were the linens and the pillows. We totally enjoyed out stay!

👎

perfect location to everything

Very nice hotel overall. The room was spacious and the bed was very comfortable.

disappointed with pool area.

Its always soo nice to stay here.

The room and lobby were very clean. The staff was friendly and pleasant. I would come back to stay at this facility.

The property is well kept, beautiful spacious rooms, exceptionally clean and comfortable, nice restaurant, gift shop with coffee and extras, generally quiet and family oriented. I would recommend this place to everyone

The only downside was no robes in the room.

Nice! Clean hotel.

The staff at this Hilton were open and welcoming. Each staff member with whom we came into contact was helpful and gracious. The room was clean and very comfortable. The only drawback was that there were no bins for recycling materials.

Including breakfast is better

The reason for the stay was to relax in the spa and the hot tub. Neither were open. Would have been nice if somebody would let a person know this before they check in so you have a choice as to going to a different place that has a functioning hot tub. Never did figure out if you could order room service as nothing in the room mentioned it.

Na

It was ok not much around the property. But it was very clean.

Wonderful stay

Everything was great !

The property is superficially nice and the staff was very nice and breakfast was good (paid) butttt coffee machine no work, safe no work and peleton bike in exercise room broken. Needs a little maintenance pool didn’t look that clean either.

Poor

Everyone is so Nice and Welcoming! The room was great! LOVED the Shower!!

Good experience

.

The Bar restaurant could open sooner but also got in the shower this morning long hair on the shower floor and a long hair on internal or inner shower curtain

.

Lobby was beautiful. Parking garage with elevator was very convenient. Pool area was small, outdated & dirty. Hot tub was dirty. Room was clean, but outdated.

Without power

Great place to stay

No Netflix No streaming

Good rooms and amazing restaurant.

Did not appreciate paying for parking overnight. Plenty of land. Bit of a scam. Room unfortunately overlooked a roof.

Awesome!

Great facilities and staff

loved my stay! all of the staff i bet was awesome.

We stayed here last minute due to water issues in the City of Richmond. We really needed the stay to be smooth and clean... and IT WAS!

Very clean and nice hotel

I liked the convivence of the location. Clean, friendly staff. For the price per night, it would be nice if the breakfast was complimentary.

Nice and clean would have liked more onsite lunch options

Excellent hotel in a great area!

Clean and covenient

Terrible customer service, cold showers, messy presentation

The beds are too firm for my liking. My back was in pretty rough shape from one night.

The property was clean.. However, I did not feel that I was at a four star Hotel. it seemed to be More business oriented. No nice little touches that I expect from a property with this Rating.

I was only in town for a few days, so I did not have time to check out all of their amenities. However, I did go the restaurant and the food was amazing! I would definitely recommend ordering the mushroom ragout. The service from my arrival was top tier. I could not leave the desk without becoming a rewards member. Whether it is quick or long trip, I would highly recommend staying here.

Great Hotel!

The Spa was closed