Fairfield Inn & Suites by Marriott Richmond Ashland
About Fairfield Inn & Suites by Marriott Richmond Ashland
Located 14 miles from Greater Richmond Convention Center, Fairfield Inn & Suites by Marriott Richmond Ashland offers 3-star accommodations in Ashland and features a fitness center, a shared lounge and a bar. The property is around 10 miles from Kings Dominion, 14 miles from University Stadium and 14 miles from Virginia Commonwealth University School of the Arts. The hotel provides an indoor pool and a 24-hour front desk and free WiFi throughout the property. The hotel offers a buffet or American breakfast. Fairfield Inn & Suites by Marriott Richmond Ashland also provides a business center and guests can use the on-site ATM machine at the accommodation. Museum Of Confederacy is 15 miles from Fairfield Inn & Suites by Marriott Richmond Ashland, while Randolph-Macon College is 4.9 miles away. Richmond International Airport is 21 miles from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Multilingual staff
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel is generally well-liked for its cleanliness, comfortable rooms, and friendly staff. However, some guests have complained about minor issues such as noisy rooms, lack of hot water, and high pet fees.
- Cleanliness
- Comfortable rooms
- Noisy rooms
- Lack of hot water
- 5/5
Easy access off 95. It was very clean and the staff were very friendly. There wasn’t a mall or shopping plaza close by.
- 5/5
front desk staff could not have been more pleasant, courteous and professional
- 5/5
The staff was very friendly and the hotel room was very clean!
- 4/5
The location to Kings Dominion. The other hotels near the park looked subpar. It's also close to several food options within walking distance. One of which shares the same parking area. Breakfast was decent. The pool was good for children. The cost is a little higher, but it's worth it.
- 4.5/5
Convenient to where we were going. Air conditioning unit was very loud.
- 3/5
Room was clean. I wish they put trash bags in the trash cans. The waffle maker is not available during the week which is disappointing.
- 5/5
We got an upgrade, the room was so clean, & the staff was so friendly. Breakfast was the best hotel breakfast we’ve had. Thank you! See you next year! :)
- 5/5
Exceptional
- 5/5
Breakfast was good. Did not have time to trythe pool or gym
- 5/5
Great place to stay and the breakfast is awesome
- 5/5
Breakfast is good and very clean hotel
- 5/5
Exceptional
- 5/5
One of my favorite hotels! Love the remodel
- 3/5
Mold in the shower! Small room! Breakfast was not good, like hardly any food and lots of things out! Staff could’ve been friendlier! Not enough towels and washcloths, had to ask for more! Pool is small as heck!!
- 4/5
We stayed at the Fairfield Inn and Suites Monday evening May 4. Overall, the property is clean and the service is quite nice. The rooms are small compared to other similar hotels. I did not care for the pillows as they were quite hard. To be fair, my spouse had no issues. I did use the fitness center and it is spacious with up to date equipment and plenty of towels. I was surprised that they charged me an amenities fee of $20. Not sure what this was for and I should have asked but forgot to do so. I generally find Hampton Inn and Suites to be a better value but no big complaints with this property.
- 5/5
Very friendly staff, a quiet room even though it wasn’t far from the elevator, and a free breakfast with a good variety of choices all contributed to a very comfortable stay. I would definitely go back.
- 5/5
Very friendly staff, a quiet room even though it wasn’t far from the elevator, and a free breakfast with a good variety of choices all contributed to a very comfortable stay. I would definitely go back.
- 5/5
Breakfast was hot and delicious. Everything as expected without exception. Thanks to a great staff!
- 4/5
Very clean, large shower with fantastic water pressure, bed was very comfortable and had great bedding and pillows. The staff was very friendly and helpful. The breakfast had great options…even a gluten free muffin!!!! Being GF that was awesome to find! N/A
- 4/5
Very clean, large shower with fantastic water pressure, bed was very comfortable and had great bedding and pillows. The staff was very friendly and helpful. The breakfast had great options…even a gluten free muffin!!!! Being GF that was awesome to find! N/A
- 4.5/5
Something about the bed and bed sheets here are amazing. I had the best sleep of my life here. Showers were strong, and big. Rooms were a good size. I liked being here. Some towels were yellow? They were clean but just yellow and old. Rooms felt old but fine. Breakfast was all eggs nothing else. I still ate it and it was good but was hoping for more meats and veggies
- 4.5/5
Something about the bed and bed sheets here are amazing. I had the best sleep of my life here. Showers were strong, and big. Rooms were a good size. I liked being here. Some towels were yellow? They were clean but just yellow and old. Rooms felt old but fine. Breakfast was all eggs nothing else. I still ate it and it was good but was hoping for more meats and veggies
- 4.5/5
Clean safe friendly well priced. Could have been hotter shower.
- 4.5/5
Clean safe friendly well priced. Could have been hotter shower.
- 2/5
The hotel is very near to I-95, so it was an easy exit/access. Also it is not a far drive from areas with restaurants. Easy parking. In overall, the return value for what I paid to stay in this hotel was really poor. I stayed in room 203 and would not recommend that. The shower was really bad and it was not working properly. There was a broken piece and the pressure of water was ridiculous low. Usually I'm not "picky" on breakfast, but the one on this hotel was below the expectations.
- 2/5
The hotel is very near to I-95, so it was an easy exit/access. Also it is not a far drive from areas with restaurants. Easy parking. In overall, the return value for what I paid to stay in this hotel was really poor. I stayed in room 203 and would not recommend that. The shower was really bad and it was not working properly. There was a broken piece and the pressure of water was ridiculous low. Usually I'm not "picky" on breakfast, but the one on this hotel was below the expectations.
- 4/5
Excellent Clean great breakfast
- 4/5
Excellent Clean great breakfast
- 5/5
Exceptional
- 5/5
We had dinner which was excellent .Everything was impeccable A free breakfast
- 5/5
We had dinner which was excellent .Everything was impeccable A free breakfast
- 4/5
Room was clean not spotless
- 4/5
Room was clean not spotless
- 5/5
GPS gave us wrong directions but we found the place very nice and clean could’ve used a little more hot water
- 5/5
GPS gave us wrong directions but we found the place very nice and clean could’ve used a little more hot water
- 4/5
Very good
- 4/5
A friendly front desk.
- 4.5/5
The people on floor above were very noisy
- 5/5
Yes everything was great
- 5/5
Yes everything was great
- 4.5/5
Clean Nothing
- 3/5
The only downside was the evening front desk staff. When I called to ask for extra towels the night we arrived, I was told I needed to come down to get them myself, which was a little disappointing. The morning front desk staff was amazing. She was friendly, helpful, and truly went above and beyond—even offering to take a family photo for us on my phone, which meant a lot. Her customer service really stood out and made up for the earlier experience. Breakfast was good, but it could have had a few more choices. Overall, it was a pleasant stay with room for improvement in evening customer service and breakfast variety.
- 3/5
The only downside was the evening front desk staff. When I called to ask for extra towels the night we arrived, I was told I needed to come down to get them myself, which was a little disappointing. The morning front desk staff was amazing. She was friendly, helpful, and truly went above and beyond—even offering to take a family photo for us on my phone, which meant a lot. Her customer service really stood out and made up for the earlier experience. Breakfast was good, but it could have had a few more choices. Overall, it was a pleasant stay with room for improvement in evening customer service and breakfast variety.
- 5/5
We love this hotel
- 5/5
We love this hotel
- 5/5
New Hotel. Great location, near I-95. Plenty of food choices nearby. (All fast food)
- 5/5
New Hotel. Great location, near I-95. Plenty of food choices nearby. (All fast food)
- 5/5
Very clean and nice hotel. Very quiet
- 5/5
Very clean and nice hotel. Very quiet
- 5/5
Clean room
- 5/5
Clean room
- 5/5
Spotless, comfortable and secure. I fell asleep to quickly to get photos of my room so that says a lot! Nothing to complain about at all.
- 5/5
Breakfast was fresh with non pork options.
- 5/5
Breakfast was fresh with non pork options.
- 5/5
My flight home from EWR to TPA was cancelled at the last minute (at boarding time) so I had to rent a car & drive 19 hrs. I needed to stop along the way. The hotel is new and modern, with modern, clean rooms with all the amenities. The main floor has a bar, the breakfast was included and was excellent. Every member of the staff was very pleasant. It was great. There wasn't anything about it I didn't like.
- 5/5
Nice clean room, friendly staff and very accessible right off the highway. Plenty of options to eat within a mile or two.
- 5/5
Nice clean room, friendly staff and very accessible right off the highway. Plenty of options to eat within a mile or two.
- 5/5
The hotel was newly renovated so that was a plus. The staff working the front desk were very nice and knowledgeable.
- 5/5
The hotel was newly renovated so that was a plus. The staff working the front desk were very nice and knowledgeable.
- 5/5
The staff is very friendly and helpful, and the hotel is clean.
- 5/5
The staff is very friendly and helpful, and the hotel is clean.
- 5/5
Very clean, great staff and an open tavern to get an appetizer and beverage
- 5/5
Very clean, great staff and an open tavern to get an appetizer and beverage
- 4/5
Our only complaint was we were placed in a handicap room and I'd requested a regular one. We did not bother changing. It was clean and comfortable.
- 4/5
Our only complaint was we were placed in a handicap room and I'd requested a regular one. We did not bother changing. It was clean and comfortable.
- 3/5
The staff at this location were very friendly and helpful. Our room was clean and the pack and play we used was in great condition. Breakfast was also great both mornings we were there. The beds were a little worn and uncomfortable but our only real complaint was the indoor pool. We were really hoping to use it more, but it was freezing.
- 3/5
The staff at this location were very friendly and helpful. Our room was clean and the pack and play we used was in great condition. Breakfast was also great both mornings we were there. The beds were a little worn and uncomfortable but our only real complaint was the indoor pool. We were really hoping to use it more, but it was freezing.
- 5/5
Check in only took two minutes!
- 5/5
Check in only took two minutes!
- 5/5
It was a great stay!! Everything was above expectation.Great breakfast, clean, staff very helpful and friendly. Very satisfied!
- 5/5
It was a great stay!! Everything was above expectation.Great breakfast, clean, staff very helpful and friendly. Very satisfied!
- 5/5
We had a great stay. Last minute overnight. Our first room smelled of smoke and they switched us immediately. Very friendly.
- 5/5
We had a great stay. Last minute overnight. Our first room smelled of smoke and they switched us immediately. Very friendly.
- 4/5
Great clean hotel
- 4/5
Great clean hotel
- 4/5
Great place for a restful trip to Kings Dominion
- 4/5
Great place for a restful trip to Kings Dominion
- 5/5
Everything was clean and nice! Staff was helpful and professional. Definitely will stay there again!
- 5/5
Everything was clean and nice! Staff was helpful and professional. Definitely will stay there again!
- 5/5
Very nice
- 5/5
Very nice
- 5/5
Super clean, renovated this past May. Staff was all super friendly and helpful. Food at breakfast was actually really good. Parking easy with no hidden cost. Lots of food options nearby and nicer dining options within a ten minute drive. Perfect stop for our road trip from CT to SC. Would DEF stay here again.
- 5/5
Super clean, renovated this past May. Staff was all super friendly and helpful. Food at breakfast was actually really good. Parking easy with no hidden cost. Lots of food options nearby and nicer dining options within a ten minute drive. Perfect stop for our road trip from CT to SC. Would DEF stay here again.
- 4/5
Needless to say, no sleep. Hotel gave us goodies for our problem!
- 4/5
Needless to say, no sleep. Hotel gave us goodies for our problem!
- 5/5
Lovely
- 5/5
Lovely
- 4/5
I booked 2 rooms. They only received one booking. Lucky for me there was another available room
- 5/5
Breakfast was delicious
- 5/5
Breakfast was delicious
- 5/5
Property was well maintained. Clean and friendly staff.
- 5/5
Property was well maintained. Clean and friendly staff.
- 4.5/5
Great location. Food in walking distance. Room was clean. Upon arrival the front desk clerk did not treat me the same as she did the person ahead of me. She seems to have been very attentive to him. She wasn’t friendly to me. Very robotic. Did not tell me about breakfast the next morning as she told the other person just asked me to swipe my card and handed me the key. The front desk clerk the next morning was very friendly when I checked out. The water in pool was extremely cold. The bed and pillows were hard.
- 3/5
Room was a lot smaller than other Marriott's we stayed at. Pool was freezing. Refrigerator did not keep drinks cold. The toilet paper was the cheapest ever.
- 3/5
Room was a lot smaller than other Marriott's we stayed at. Pool was freezing. Refrigerator did not keep drinks cold. The toilet paper was the cheapest ever.
- 5/5
When we first checked in and got our room it smelled like cigarettes, my son has asthma so we brought it up to the front desk and they were very accommodating and moved us fast even though it was no fault of theirs just people suck and don't follow the rules! However they handled it so well and breakfast was great. Very clean. The pool was cold but very nice area.
- 4/5
Nice job place enjoyed our stay.
- 4/5
Nice job place enjoyed our stay.
- 1.5/5
Room was clean. Breakfast was good. Front desk was rude and lazy. Room wasn’t ready at check in time of 3:00. I needed to get into the hotel room to get ready for an event. I ended up running late . We didn’t get into the room until 3:25. Rooms should be ready by check in time. I am paying for a room from 3pm- 11am then the room needs to be ready. Hire more housekeeping if you can’t make the check in deadline for the rooms to be ready! A lack of planning on your part is not the customer’s problem. You knew the hotel was sold out and didn’t plan accordingly. I could say a few choice words about the lazy worker at the front desk but I won’t.
- 5/5
Enjoyed this hotel because of all the places walkable to eat and it was good. Pet friendly and comfy.
- 5/5
Enjoyed this hotel because of all the places walkable to eat and it was good. Pet friendly and comfy.
- 5/5
It was great! Quiet, clean, friendly staff! We’ll be back!
- 5/5
It was great! Quiet, clean, friendly staff! We’ll be back!
- 5/5
The hotel was clean and smelled clean, convenient to shopping and dining. Staff was pleasant.
- 5/5
The hotel was clean and smelled clean, convenient to shopping and dining. Staff was pleasant.
- 5/5
Always clean and friendly!
- 5/5
Always clean and friendly!
- 3/5
Was considered room attending. We were ASKED upon check in if we wanted room to be serviced and I said yes. We were there three nights. When it had not been served by last day we asked about it and were told there was no service and if I wanted towels I had to come to front desk. Which I did. This was not same person who checked us in. The staff taking care of breakfast and rooms were wonderful and helpful. Needed a fresh bath mat and upstairs worker who was cleaning another room gave me one. Pool was NOT heated. Perhaps tell people that. Pool room was freezing.
- 3/5
Was considered room attending. We were ASKED upon check in if we wanted room to be serviced and I said yes. We were there three nights. When it had not been served by last day we asked about it and were told there was no service and if I wanted towels I had to come to front desk. Which I did. This was not same person who checked us in. The staff taking care of breakfast and rooms were wonderful and helpful. Needed a fresh bath mat and upstairs worker who was cleaning another room gave me one. Pool was NOT heated. Perhaps tell people that. Pool room was freezing.
- 0.5/5
Breakfast food was bad for the price. The bathroom was not entirely clean. The bathroom door dont lock. Shower dont drain. I can go on and on. Its not worth the price.
- 5/5
We traveled out of state for a wedding and stayed at this property. It was very clean and in a quiet, nice area. It has several small shopping and dining options around. Every single member of the staff was kind and friendly, going above and beyond to make our stay amazing. I would stay here over and over again.
- 5/5
We traveled out of state for a wedding and stayed at this property. It was very clean and in a quiet, nice area. It has several small shopping and dining options around. Every single member of the staff was kind and friendly, going above and beyond to make our stay amazing. I would stay here over and over again.
- 5/5
Very nice overnight stay.
- 5/5
Very nice overnight stay.
- 5/5
The room was clean and comfortable. They offered free breakfast daily. The location is close to dining and fun activities.
- 5/5
The room was clean and comfortable. They offered free breakfast daily. The location is close to dining and fun activities.
- 5/5
We loved all of the property
- 5/5
We loved all of the property
- 4/5
Looking forward to the renovations. Staff is lovely and food is convenient.
- 4/5
Looking forward to the renovations. Staff is lovely and food is convenient.
- 2/5
Property is under renovation. Noise was not an issue during our 1 night stay but could see where it might be if we stayed longer. Breakfast was ok. Room was clean but reno on the ground and other floors made the place look messy and unfinished. Had only warm water when it was shower time.
- 2/5
Property is under renovation. Noise was not an issue during our 1 night stay but could see where it might be if we stayed longer. Breakfast was ok. Room was clean but reno on the ground and other floors made the place look messy and unfinished. Had only warm water when it was shower time.
- 3/5
It was okay, under renovation
- 3/5
It was okay, under renovation
- 4/5
The biggest disappointment was that after a long day of driving, the reason we booked this hotel was because of the pool for the kids to enjoy but they were SO disappointed that it was closed for renovations. This was not listed anywhere when booking, so if you care about the pool, inquire first. Otherwise the room was mostly clean (a dead bug on the carpet, crumbs on the sofa bed). Front desk staff were excellent and so kind. Location was perfect, right off I95.
- 4/5
The biggest disappointment was that after a long day of driving, the reason we booked this hotel was because of the pool for the kids to enjoy but they were SO disappointed that it was closed for renovations. This was not listed anywhere when booking, so if you care about the pool, inquire first. Otherwise the room was mostly clean (a dead bug on the carpet, crumbs on the sofa bed). Front desk staff were excellent and so kind. Location was perfect, right off I95.
- 5/5
Right off the highway. Safe location
- 5/5
Right off the highway. Safe location
- 5/5
Accommodations were easy for my dog. Highly recommend
- 5/5
Accommodations were easy for my dog. Highly recommend
- 5/5
The bed was very uncomfortable and hard the need pillows bed mattress
- 5/5
Very clean. Friendly staff. It felt brand new.
- 5/5
Very clean. Friendly staff. It felt brand new.
- 5/5
Your survey
- 5/5
Your survey
- 5/5
Very good breakfast. Excellent room Very clean.
- 5/5
Very good breakfast. Excellent room Very clean.
- 3.5/5
Quick access to I95 and handicapped room What could've been better is better sound barrier between rooms. Noisy next door guests were annoying. I could hear them talking clearly enough to understand what they were saying. Possibly if my room wasn't "connected" to next door it might've been quieter. Also, the heating/ac unit made a lot of disturbing noises as if it was on its last leg. (room 121). The front ran out of creamer for the coffee and it was 6am.
- 4/5
That they were doing construction right above my room and woke me up in the morning.
- 5/5
So glad they accept pets. Staff is friendly and knowledgeable about the area. Room was clean and comfortable.
- 5/5
So glad they accept pets. Staff is friendly and knowledgeable about the area. Room was clean and comfortable.
- 5/5
This was the nicest pet friendly hotel we have stayed in so clean and beautiful we enjoyed our stay
- 5/5
This was the nicest pet friendly hotel we have stayed in so clean and beautiful we enjoyed our stay
- 3/5
Rooms were not cleaned appropriately. There were plastic wrappers between bed and nightstand, debris on carpet, dirt in bathtub and most disturbing a hair extension left on the floor near the bed. Eww.
- 3/5
Rooms were not cleaned appropriately. There were plastic wrappers between bed and nightstand, debris on carpet, dirt in bathtub and most disturbing a hair extension left on the floor near the bed. Eww.
- 5/5
rep for check-in was very nice. Facility is very clean and very quiet like that. It’s dog friendly.
- 5/5
rep for check-in was very nice. Facility is very clean and very quiet like that. It’s dog friendly.
- 5/5
Excellent breakfast. Clean room and very friendly check-in.
- 5/5
Excellent breakfast. Clean room and very friendly check-in.
- 5/5
An extended stay over Thanksgiving to see friends. The property was nice but had some places under construction. The pool was out of order and that was a small disappointment . Overall April at the front desk was lovely and helpful with a good sense of humor!
- 5/5
An extended stay over Thanksgiving to see friends. The property was nice but had some places under construction. The pool was out of order and that was a small disappointment . Overall April at the front desk was lovely and helpful with a good sense of humor!
- 5/5
Nice spacious room and convenient location.
- 5/5
Nice spacious room and convenient location.
- 1/5
No hot water at night. Took forever to get hot water. Then again no hot water in the morning. Couldnt take shower. Told the front desk on the way out. She said “oh”. No apologies or anything. I go to Richmond area for biz quite often. Never going back to this hotel again.
- 1/5
No hot water at night. Took forever to get hot water. Then again no hot water in the morning. Couldnt take shower. Told the front desk on the way out. She said “oh”. No apologies or anything. I go to Richmond area for biz quite often. Never going back to this hotel again.
- 5/5
Stayed here for the night for a quick rest stop on our drive up from Florida. The front desk woman was very welcoming and nice. Our room was clean and comfy. Large walk-in shower. I also had my dog with me and the area outside was perfect for her. There were a couple of places to grab a quick bite around the hotel as well. Overall, would definitely stay here again.
- 5/5
Stayed here for the night for a quick rest stop on our drive up from Florida. The front desk woman was very welcoming and nice. Our room was clean and comfy. Large walk-in shower. I also had my dog with me and the area outside was perfect for her. There were a couple of places to grab a quick bite around the hotel as well. Overall, would definitely stay here again.
- 5/5
Will stay here again and again
- 5/5
Will stay here again and again
- 5/5
Great place to stay right outside of Richmond
- 5/5
Great place to stay right outside of Richmond
- 2/5
Thermostat in room did not work, could not adjust temperature, advised front desk but did not fix!
- 2/5
Thermostat in room did not work, could not adjust temperature, advised front desk but did not fix!
- 4/5
Very clean. Front desk staff very pleasant and accommodating. Travel with dog
- 4/5
Very clean. Front desk staff very pleasant and accommodating. Travel with dog
- 5/5
Great stay. Room very clean. Environment was very welcoming.
- 5/5
Great stay. Room very clean. Environment was very welcoming.
- 5/5
Property is in great shape and all staff were friendly and helpful. Good breakfast!
- 5/5
Property is in great shape and all staff were friendly and helpful. Good breakfast!
- 5/5
No hot water
- 5/5
No hot water
- 2/5
It was dirty & smelly.
- 2/5
It was dirty & smelly.
- 5/5
Stay was good we got in late but staff was friendly and courteous
- 5/5
Stay was good we got in late but staff was friendly and courteous
- 5/5
Awesome breakfast!
- 5/5
Awesome breakfast!
- 5/5
Experience was amazing .
- 5/5
Experience was amazing .
- 4/5
Great overnight stay after a long drive. All staff very friendly and provided great service. Hot breakfast was decent. Great location to the interstate and a few places to eat and shop right outside the hotel. The buildings in the area look new. They gave my dog a nice gift bag.
- 4/5
Great overnight stay after a long drive. All staff very friendly and provided great service. Hot breakfast was decent. Great location to the interstate and a few places to eat and shop right outside the hotel. The buildings in the area look new. They gave my dog a nice gift bag.
- 5/5
Stopped on our way home from Hilton Head. Pleasantly surprised to find this clean comfortable and friendly hotel. We didn’t stay for the breakfast buffet, but it smelled wonderful as we checked out.
- 5/5
Stopped on our way home from Hilton Head. Pleasantly surprised to find this clean comfortable and friendly hotel. We didn’t stay for the breakfast buffet, but it smelled wonderful as we checked out.
- 5/5
I felt relaxed and comfortable at this location, everyone was very friendly and it was spotless
- 5/5
I felt relaxed and comfortable at this location, everyone was very friendly and it was spotless
- 5/5
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- 5/5
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- 1/5
No hot water, drawers falling off the dresser, and carpet is either torn or coming up to the point we tripped on it
- 1/5
No hot water, drawers falling off the dresser, and carpet is either torn or coming up to the point we tripped on it
- 3/5
Hotel was clean, very outdated, you had to ring a bell for service at the front desk our whole stay. Pool was very small n very cold, website said pool open 24 hours got to hotel they said closes at 10. Bed was extremely comfortable since I have back problems. Would not stay here as I expected better quality for a Marriot. Won’t be staying here again. Bar did not have capability of making mixed drinks, not a lot of selections on alcohol. Bartender not friendly at all. Very rude. Fire pit did not work. Tub in room filled with water when you showered each time. Water did not get very hot.
- 3/5
Hotel was clean, very outdated, you had to ring a bell for service at the front desk our whole stay. Pool was very small n very cold, website said pool open 24 hours got to hotel they said closes at 10. Bed was extremely comfortable since I have back problems. Would not stay here as I expected better quality for a Marriot. Won’t be staying here again. Bar did not have capability of making mixed drinks, not a lot of selections on alcohol. Bartender not friendly at all. Very rude. Fire pit did not work. Tub in room filled with water when you showered each time. Water did not get very hot.
- 5/5
It's our "go to" place to stay when traveling north through Richmond.
- 5/5
It's our "go to" place to stay when traveling north through Richmond.
- 5/5
Nice room.
- 5/5
Nice room.
- 5/5
Excellent property. Easy access from I-95. Friendly staff. Very clean and comfortable rooms.
- 5/5
Excellent property. Easy access from I-95. Friendly staff. Very clean and comfortable rooms.
- 3/5
Location was great near I-95 not far enough the you didn’t hear the traffic. The room was average. The shower stall had cracks and there was mildew along the caulk lines which turns me off. Otherwise room seemed clean. Bed was comfortable.
- 3/5
Location was great near I-95 not far enough the you didn’t hear the traffic. The room was average. The shower stall had cracks and there was mildew along the caulk lines which turns me off. Otherwise room seemed clean. Bed was comfortable.
- 5/5
Very nice hotel,
- 5/5
Very nice hotel,
- 3/5
No bottled water in room . Had to go to lobby. $6 for a reg size bottle of Ocean Spray cranberry juice. Had to use cc because cashier at front desk didn’t have change to accommodate. Water pressure suboptimal. Toilet too low.
- 3/5
No bottled water in room . Had to go to lobby. $6 for a reg size bottle of Ocean Spray cranberry juice. Had to use cc because cashier at front desk didn’t have change to accommodate. Water pressure suboptimal. Toilet too low.
- 4/5
Hotel was very clean. The only complaints we have was the pool was closed and when it opened back up it was freezing. We also didn’t have any hot water to shower the first day we were there. The breakfast was great would suggest another waffle maker.
- 4/5
Hotel was very clean. The only complaints we have was the pool was closed and when it opened back up it was freezing. We also didn’t have any hot water to shower the first day we were there. The breakfast was great would suggest another waffle maker.
- 5/5
Fairfield usually has nice facilities. Of course this hotel was nice. The front desk staff member wasn't so warm upon check in but it could be because she was busy. Other than that the room was nice. Beds were comfortable pillos were good. Bathroom was spacious and in good working condition. Many food options close by. Didnt get to try the breakfast because we had to get back on the road. We were on our way back from a road trip from Florida. It is a safe area and well lit. I only stayed one night but would stay more than one night if needed. I would stay here again.
- 5/5
Fairfield usually has nice facilities. Of course this hotel was nice. The front desk staff member wasn't so warm upon check in but it could be because she was busy. Other than that the room was nice. Beds were comfortable pillos were good. Bathroom was spacious and in good working condition. Many food options close by. Didnt get to try the breakfast because we had to get back on the road. We were on our way back from a road trip from Florida. It is a safe area and well lit. I only stayed one night but would stay more than one night if needed. I would stay here again.
- 4/5
The hotel was nice and had a great seating area. They did run out of towels so our family didn't have any 1 night
- 4/5
The hotel was nice and had a great seating area. They did run out of towels so our family didn't have any 1 night
- 4/5
Rooms were in good condition and very quiet.
- 4/5
Rooms were in good condition and very quiet.
- 4/5
Heater in room was to loud
- 4/5
Heater in room was to loud
- 5/5
Great hotel for pet owners. Staff are professional, friendly, welcoming and accommodating. Definitely a go to for future travels in the area.
- 5/5
Great hotel for pet owners. Staff are professional, friendly, welcoming and accommodating. Definitely a go to for future travels in the area.
- 5/5
Took the family to kings dominion for the night and stayed here. Within 15 minutes of the park. Very comfy, clean hotel. Staff was friendly and hotel is close to just about anything you would need.
- 5/5
Took the family to kings dominion for the night and stayed here. Within 15 minutes of the park. Very comfy, clean hotel. Staff was friendly and hotel is close to just about anything you would need.
- 5/5
The rest of the staff were also helpful and pleasant. Overall it was a very good stay at the Fairfield Inn.
- 5/5
The rest of the staff were also helpful and pleasant. Overall it was a very good stay at the Fairfield Inn.
- 4/5
Everything was great BUT there is a light in the cabinet where the microwave is stored. No switch to turn it off. The light kept me up.
- 4/5
Everything was great BUT there is a light in the cabinet where the microwave is stored. No switch to turn it off. The light kept me up.
- 5/5
It was nice
- 5/5
It was nice
- 3/5
The carpets in the hallways were very dirty and they need to replace the mattress and linens. The mattress was very uncomfortable. The staff were great and the parking easy.
- 3/5
The carpets in the hallways were very dirty and they need to replace the mattress and linens. The mattress was very uncomfortable. The staff were great and the parking easy.
- 4/5
I stay here a lot since they allow dogs, and it’s very easy to get to from the highway. I do enjoy staying here but feel as though the rooms could be cleaner and the staff could be more friendly. Overall I had a good stay and will be returning to the property.
- 4/5
I stay here a lot since they allow dogs, and it’s very easy to get to from the highway. I do enjoy staying here but feel as though the rooms could be cleaner and the staff could be more friendly. Overall I had a good stay and will be returning to the property.
- 2/5
I didn’t stay here. I canceled with the hotel. They said they wouldn’t charge me
- 2/5
I didn’t stay here. I canceled with the hotel. They said they wouldn’t charge me
- 5/5
Amazing everything. Great breakfast. Lovely room. Great service. Good work out room,
- 5/5
Amazing everything. Great breakfast. Lovely room. Great service. Good work out room,
- 5/5
Convenient location off 95
- 5/5
Convenient location off 95
- 5/5
Very clean, safe
- 5/5
Very clean, safe
- 5/5
Super clean, wonderful staff.
- 3/5
Bathroom was not clean and had hard plastic retrofit upgrade. not good
- 4/5
Overall nice hotel very friendly staff!
- 5/5
Kinda pricey, but good experience
- 4/5
Great staff service and great breakfast. Only feedback is that the beds were uncomfortable and air was lacking.
- 4/5
Property was great but could have used a heads up when you say “Pet Friendly” yes, they accept pets but at a cost. Thought coat was way too high!
- 1/5
Arrived at 9PM to zero staff. Folks waiting to be checked in and no staff around. Waited a good half hour before someone showed up. No apologies. Terrible customer service. Very basic/standard accommodations for the price.
- 5/5
Very clean. Nice, fresh breakfast buffet. Friendly staff😊
- 5/5
This was an outstanding hotel and staff. It exceeded all of our expectations.
- 5/5
very clean great check in
- 5/5
Easy check in and out. Staff was great. Breakfast was delicious. Room was very comfortable.
- 5/5
we arrived unexpectedly one evening after problems with our previous booking and the staff was wonderful. Arranged for our two rooms and looked after us well.
- 5/5
One day there was no hot water.....
- 5/5
Friendly staff, nice place.
- 4/5
Hotel was very clean and the breakfast was very good. coffee great!! However, felt the $60 charge for a 9 lb dog was excessive. Other hotels run about $30. Big difference.
- 5/5
The staff was very friendly, the hotel was clean and well kept, and the breakfast was good.
- 3/5
Nice hotel, but their pet fee ($60) on top of an already pricey room was exorbitant.n Just sayin'. I won't be back.