Renaissance Dallas Richardson Hotel

Great stay, great customer service!

Exceptional

The lady that checked me in set the tone. She was really kind and helpful.

Excellent experience. Great location and a very comfortable hotel.

Very clean, well kept. Impressive lobby. Very safe campus overall. Towels could use upgrading but oh well…

Rooms were oversold even though I had booked a month in advance. So no suite for us. The beds and pillows were terrible. They made it up to me by buying me breakfast (I don’t eat breakfast) but oh well! Furniture in the lobby is all peeling apart, OH and the hot hub was broken down. Great experience! Lol

Just a quick overnight stay between graduations, but staff and hotel were very good.

Very good

The room was nice and very clean, but we were jolted awake throughout the night due to the air conditioner shutting off very loudly (room 324), so it wasn’t a restful experience. Everything was well maintained in all areas except for our room AC. The valet service was very quick and efficient, which is a rare thing on a busy holiday weekend The staff at the front desk didn’t seem very warm and friendly but we got what we needed. The breakfast was pretty good, but the bacon was very odd (lots of fat and burned). The breakfast service was not prompt or friendly.

The room was clean and comfortable. We’ll definitely return to this beautiful hotel.

Exceptional

Unknown charges on my account

Con: the parking garage is separated - just a bit of a walk.

Exceptional

A

Great!

Exceptional

The staff was great.

Wonderful place. Chris was great

Second stay. Room is spacious with lots of outlets for phone chargers etc. Pillows are flat so if you like a good pillow bring your own. Second time using the coffee in the hotel and always disappointed. They are always out of something. Today was choc chips for the drink my daughter wanted. Check in was quick and easy and agent was friendly. We had lunch one day and ordered the three little pigs pizza. It was very good. Elevators work quickly so it was easy getting up and down from room to our dance comp with no wait times. Parking was easy and felt safe.

Excellent customer service, very clean hotel and has a fresh clean smell. Amazing view. Highly recommend!

The bathtub needs to be refinished and hardware replaced. The stains were pretty gross. The clock was full of dust and the area behind it was dusty. I expect a room where I’m going to sleep to be clean.

The bathtub needs to be refinished and hardware replaced. The stains were pretty gross. The clock was full of dust and the area behind it was dusty. I expect a room where I’m going to sleep to be clean.

Exceptional

Starbucks Vallet/ Front entry - Convenient room location Service at the cafe Was told there were multiple restaurants on the property. All of the upcharges Hot room, it never cooled off. Lights, coffee machine, and electrical outlets not working. No vent in the restroom and VERY LOW ceilings.

Starbucks Vallet/ Front entry - Convenient room location Service at the cafe Was told there were multiple restaurants on the property. All of the upcharges Hot room, it never cooled off. Lights, coffee machine, and electrical outlets not working. No vent in the restroom and VERY LOW ceilings.

Exceptional

Superb

Clean rooms, friendly staff, indoor pool, smoke area for my husband.

Clean rooms, friendly staff, indoor pool, smoke area for my husband.

Clean friendly and convenient located.

The hotel has many scattered sitting areas throughout which are pleasant to sit in. The food at the restaurant was tasty. The location felt remote to the Dallas area.

The hotel has many scattered sitting areas throughout which are pleasant to sit in. The food at the restaurant was tasty. The location felt remote to the Dallas area.

Nice and clean Everything was great

Nice and clean Everything was great

FANTASTIC!

Very good

We were startled awake by a fire alarm. When exiting the room we were notified by other patrons that it was a false alarm. ONLY AFTER CALLING DOWN were we notified that no evacuation was needed. Neighboring rooms also stated similar displeasure with the property. Water leaks, and lack of cooling being repeated displeasures. The overall experience at your hotel was horrible. I will recommend to as many people as possible to not visit your establishment

We were startled awake by a fire alarm. When exiting the room we were notified by other patrons that it was a false alarm. ONLY AFTER CALLING DOWN were we notified that no evacuation was needed. Neighboring rooms also stated similar displeasure with the property. Water leaks, and lack of cooling being repeated displeasures. The overall experience at your hotel was horrible. I will recommend to as many people as possible to not visit your establishment

Good

I liked everything I liked everything

I liked everything I liked everything

The restaurant!

awesome staff

awesome staff

The truth is that there was a bunch of scumbags staying there for some garbage “championship” and I suspect they just decided to give my room away. I’m not done with this my a damned sight. But no, will never stay at another Renaissance property.

The truth is that there was a bunch of scumbags staying there for some garbage “championship” and I suspect they just decided to give my room away. I’m not done with this my a damned sight. But no, will never stay at another Renaissance property.

Everything was great no complaints

The view from the room was beautiful. I wish the weather was better but overall everything was great

The view from the room was beautiful. I wish the weather was better but overall everything was great

Very clean and spatious room. Love how modern that decor is throughout the hotel. Great restaurant with great food.

Very clean and spatious room. Love how modern that decor is throughout the hotel. Great restaurant with great food.

12 mornings in the USA in 4 states and it was the best breakfast by a long way. awesome gym and indoor pool, great hotel

The man who checked us in was excellent. The traffic on the way had me stressed, and he calmed me down. I asked for a particular Starbucks iced tea, and they bent over backwards to make it for me. The Club sandwich we ordered was delicious, as well as the fabulous french fries. The man who helped us inside & the one who checked us out were terrific.

Great place! Clean, friendly staff and very nice place!

Great place! Clean, friendly staff and very nice place!

Yes it was and yes they did 😊

Yes it was and yes they did 😊

Cons: The king sized bed was lumpy and not padded well. It hurt my back just to sit on it for a few minutes. One day housekeeping did not clean our room, even though we had no door tag hanging.

Cons: The king sized bed was lumpy and not padded well. It hurt my back just to sit on it for a few minutes. One day housekeeping did not clean our room, even though we had no door tag hanging.

Expand service

Expand service

Only that I was charged twice for the stay and it’s affecting my credit card balance. I only use my credit card for incidentals, so I expected the money to be placed back.

Spotless room & the sweetest staff!

Spotless room & the sweetest staff!

The interior of this hotel is beautiful and the room was spotless. The sound of traffic was great for my sleep but may not like it so I'm including this comment. Great hotel and location.

The interior of this hotel is beautiful and the room was spotless. The sound of traffic was great for my sleep but may not like it so I'm including this comment. Great hotel and location.

Great place

Great place

Beds are smaller than expected and uncomfortable. Otherwise all good things. I recommend a king room, or if staying w family in a double room account for just one person per bed.

Beds are smaller than expected and uncomfortable. Otherwise all good things. I recommend a king room, or if staying w family in a double room account for just one person per bed.

Very nice location, rooms are remodeled and very clean. Comfortable bed and pillows. Had a great stay. Highly recommend.

Very nice location, rooms are remodeled and very clean. Comfortable bed and pillows. Had a great stay. Highly recommend.

Not sure if they are under new management but it’s gone down hill a bit. I’ve stayed there over 7 times.

Not sure if they are under new management but it’s gone down hill a bit. I’ve stayed there over 7 times.

I wish that the hot tub was a little bit bigger because I’m 6 foot but other than that, the hotel was extremely nice and quiet. I would stay again in the future.

I wish that the hot tub was a little bit bigger because I’m 6 foot but other than that, the hotel was extremely nice and quiet. I would stay again in the future.

We attended a Christian Men's Network conference, and I made my husband's reservations on the wrong date. I wish I had the young lady's name who was working the front desk. She was able to adjust the date for the same cost; she went above in beyond with excellent service. I also heard that my husband and a group of men were out late in the foyer reflecting on the conference. The person working the front desk came out and asked if they would like coffee. She made coffee for the men. Thank you, Renaissance hotel, for your excellent service in making our stay with you a 5-star.

We attended a Christian Men's Network conference, and I made my husband's reservations on the wrong date. I wish I had the young lady's name who was working the front desk. She was able to adjust the date for the same cost; she went above in beyond with excellent service. I also heard that my husband and a group of men were out late in the foyer reflecting on the conference. The person working the front desk came out and asked if they would like coffee. She made coffee for the men. Thank you, Renaissance hotel, for your excellent service in making our stay with you a 5-star.

This hotel is wonderful! We have stayed here multiple times and will continue to do so.

This hotel is wonderful! We have stayed here multiple times and will continue to do so.

A very nice hotel! Rooms were comfortable and clean. Buffet breakfast was excellent, although ours was not included.

A very nice hotel! Rooms were comfortable and clean. Buffet breakfast was excellent, although ours was not included.

Great accomodations friendly helpful staff beautiful amenities

Great clean room

Great clean room

Nothing loved it all

No water, no hot water, loud AC, Loud room and hotel.

No water, no hot water, loud AC, Loud room and hotel.

Nice place!

Nice place!

Loved the pool.

Loved the pool.

The EV charger doesn’t recognize your or the vallet’s card so you’ll need to pay by credit card

The EV charger doesn’t recognize your or the vallet’s card so you’ll need to pay by credit card

The whole hotel is one large open atrium, so any sound echo’s through it. At 5.00 am a maintenance person was running some kind of very large powerful vacuum cleaner which woke up the whole hotel. Many people came out of there rooms to see what was going on. The front desk told me there was nothing they could do. The front desk attitude was if you don’t like it to bad. I find most Marriott Hotels to be rude and don’t really care about their guest. This is not the first Marriott Hotels have this kind of issue.

The whole hotel is one large open atrium, so any sound echo’s through it. At 5.00 am a maintenance person was running some kind of very large powerful vacuum cleaner which woke up the whole hotel. Many people came out of there rooms to see what was going on. The front desk told me there was nothing they could do. The front desk attitude was if you don’t like it to bad. I find most Marriott Hotels to be rude and don’t really care about their guest. This is not the first Marriott Hotels have this kind of issue.

Clean, comfortable bed, good breakfast!

Clean, comfortable bed, good breakfast!

Nice and clean facility. Very friendly and helpful staff!

Nice and clean facility. Very friendly and helpful staff!

Loved this hotel!

Loved this hotel!

Front desk staff would not answer the phone . Needed an answer about late check in . Lady would answer and put you on hold. Was on hold for 38 minutes on the first cal , 14 minutes 2nd call. No one every came back to answer the call after they put you on hold. Called 5 times. NO ANSWER.

Our stay was amazing from arrival to departure. Staff was super friendly, parking was safe and easy to access. Our room was clean and bed was comfy, water pressure and temp was great. Breakfast was great with plenty of great tasting options and the bar had some of the best drinks around. Shout out to our AM serve Mr. Laurence who was super friendly and knowledgeable! We will absolutely return any time we’re in the area

Our stay was amazing from arrival to departure. Staff was super friendly, parking was safe and easy to access. Our room was clean and bed was comfy, water pressure and temp was great. Breakfast was great with plenty of great tasting options and the bar had some of the best drinks around. Shout out to our AM serve Mr. Laurence who was super friendly and knowledgeable! We will absolutely return any time we’re in the area

Great, clean room!

Great, clean room!

The 1st night the entire place smelled strongly of ethnic foods. We arrived at 9:15 and were told that the restaurant was open till 10. When we attempted to go to the restaurant there was no one to be found.

The rooms are too hot. I asked for a box fan for my room by the front desk that was never brought to my room. I was advised the AC in the rooms are motion activated. How can your room stay cool if you are sleeping and not moving?

Great hotel; clean, well appointed rooms; nice atrium, staff was great. Will stay here again.

Great hotel; clean, well appointed rooms; nice atrium, staff was great. Will stay here again.

Staff is always courteous and efficient The morning breakfast crew so kind and pleasabt

Staff is always courteous and efficient The morning breakfast crew so kind and pleasabt

Like

Like

Very beautiful property that was decently priced.

Very beautiful property that was decently priced.

Overall didn’t meet the expectations..

Overall didn’t meet the expectations..

The hotel should include a parking cost in its room rate. The keycard used to enter and exit the parking garage is not always working, so I have to get out of the car and cross the street to the front desk to get the card replaced. It's simply annoying. While at the Hilton nearby, there is free parking and restaurants just across the street. I am willing to pay extra for a superior facility, so I gave it a shot, but I was wrong.

The hotel should include a parking cost in its room rate. The keycard used to enter and exit the parking garage is not always working, so I have to get out of the car and cross the street to the front desk to get the card replaced. It's simply annoying. While at the Hilton nearby, there is free parking and restaurants just across the street. I am willing to pay extra for a superior facility, so I gave it a shot, but I was wrong.

Amazing time. Great team and a great hotel

Amazing time. Great team and a great hotel

Staff food You couldn’t refer me to a limousine service in the area

Large clean room

Large clean room

Well I didn’t stay it just felt kinda off

Well I didn’t stay it just felt kinda off

Nothing around the hotel, which is the only drawback. never been to top hotel tier for Marriott in a desolate area

Nothing around the hotel, which is the only drawback. never been to top hotel tier for Marriott in a desolate area

No wifi code was provided in the room or on the TV. I could have called the front desk, but didn't. The food from the actual hotel restaurant was amazing, but the food catered by Fusion Grill was terrible. The hotel smelled of marijuana and it was foul. Especially in hotel full of high school dance teams.

No wifi code was provided in the room or on the TV. I could have called the front desk, but didn't. The food from the actual hotel restaurant was amazing, but the food catered by Fusion Grill was terrible. The hotel smelled of marijuana and it was foul. Especially in hotel full of high school dance teams.

Also... the room was clean, however you can tell that the comforter was old when you raise it to sunlight it look like mold. The washing and the stuffing of the sheet clumped together.

Also... the room was clean, however you can tell that the comforter was old when you raise it to sunlight it look like mold. The washing and the stuffing of the sheet clumped together.

Above and Beyond felt right at Home 5 Stars

Above and Beyond felt right at Home 5 Stars

Very nice hotel. Staff was friendly and our room was very clean. Came with family for a wedding and decided to stay here, best decision i made. Very nice place.

Very nice hotel. Staff was friendly and our room was very clean. Came with family for a wedding and decided to stay here, best decision i made. Very nice place.

Very nice stay, friendly staff!

Very nice stay, friendly staff!

Very nice stay

Very nice stay

Nothing comes to mind as such

From the check in to the staff at the bar and coffee shop everyone was friendly and great!

From the check in to the staff at the bar and coffee shop everyone was friendly and great!

The property nickle and dime's you for any service they can and yet they can't maintain the hot tub. Also almost fell on my face when I walked in the room because the bed frame jets out.

The property nickle and dime's you for any service they can and yet they can't maintain the hot tub. Also almost fell on my face when I walked in the room because the bed frame jets out.

Great place to stay , good location and safe

Great place to stay , good location and safe

I like the neighborhood and yet there was only one restaurant in the vicinity.

I like the neighborhood and yet there was only one restaurant in the vicinity.

Beautiful hotel, friendly.

Beautiful hotel, friendly.

Everything was good

Everything was good

This hotel is our favorite place to stay after seeing a concert at the Eisemann Center. It is super convenient to stay here and walk to dinner and then walk across the parking lot to the concert. The indoor pool & hot tub are very nice and relaxing. We will be back.

This hotel is our favorite place to stay after seeing a concert at the Eisemann Center. It is super convenient to stay here and walk to dinner and then walk across the parking lot to the concert. The indoor pool & hot tub are very nice and relaxing. We will be back.

Good experience Quite clean beautiful

Make sure you know how to set the temp or you will be sleeping hot

This property was very nice and the staff was exceptional!

This property was very nice and the staff was exceptional!

The service was exceptional! The staff was great but they didn’t seem as prepared for our large dance convention. It would have been great if they have more people I working to cover all the guests, but they did great with what they had! Fox

The service was exceptional! The staff was great but they didn’t seem as prepared for our large dance convention. It would have been great if they have more people I working to cover all the guests, but they did great with what they had! Fox

Fire alarm went off 3 am Saturday, someone smoking in stairwell,and sat pm very noisy until after 11 pm

Fire alarm went off 3 am Saturday, someone smoking in stairwell,and sat pm very noisy until after 11 pm

Rooms and suites are very luxurious and upscale,

Rooms and suites are very luxurious and upscale,

Front desk reception was excellent and even allowed us to check in early!

Front desk reception was excellent and even allowed us to check in early!

I believe I left my secondary phone there. I called and spoke with front desk staff who told me I needed to call back in 15-30 mins so she could check the lost and found. I called back in 30 and she said I needed to call back later because the guy I needed to ask would be in later. Then she said he just came in and took my number, but I never heard back.

I believe I left my secondary phone there. I called and spoke with front desk staff who told me I needed to call back in 15-30 mins so she could check the lost and found. I called back in 30 and she said I needed to call back later because the guy I needed to ask would be in later. Then she said he just came in and took my number, but I never heard back.

Mr.Lawrence was extremely helpful and nice

Mr.Lawrence was extremely helpful and nice

It was okay

It was okay

Everything was amazing. My classmates had complaint about their hotel and when I showed them mine, they were jealous and wished they booked with Renaissance instead. Breakfast was amazing. Room spacious and clean. I will definitely come back.

Everything was amazing. My classmates had complaint about their hotel and when I showed them mine, they were jealous and wished they booked with Renaissance instead. Breakfast was amazing. Room spacious and clean. I will definitely come back.

Charged us the six dollar for the water we never opened. When we arrive, there are two bottles of water with six dollars sign on their neck on a small sofa table. Of course we have our own water, but in order to use the small table we moved the water to the table with the TV. And we received bill for 6.5 dollar. When you call them, the process is long and complicated and not able to talk to a real person. Too trivial to waste my time in this. Yeah you earned some extra money. Left a bad taste for me. I might come here again just because the conference happens here. But will be on extra guard for these little tricks.

Charged us the six dollar for the water we never opened. When we arrive, there are two bottles of water with six dollars sign on their neck on a small sofa table. Of course we have our own water, but in order to use the small table we moved the water to the table with the TV. And we received bill for 6.5 dollar. When you call them, the process is long and complicated and not able to talk to a real person. Too trivial to waste my time in this. Yeah you earned some extra money. Left a bad taste for me. I might come here again just because the conference happens here. But will be on extra guard for these little tricks.

This is quite honestly the nicest hotel I’ve ever stayed at. The room was impeccably clean, the bathroom was spacious, and the bedding was extremely comfortable. Also, we had all of our meals at the restaurant and it was 5 star quality. This hotel has far exceeded my expectations in every way!

This is quite honestly the nicest hotel I’ve ever stayed at. The room was impeccably clean, the bathroom was spacious, and the bedding was extremely comfortable. Also, we had all of our meals at the restaurant and it was 5 star quality. This hotel has far exceeded my expectations in every way!

Okay but nothing special . Confusing checking in& stay. I would not stay here again

Okay but nothing special . Confusing checking in& stay. I would not stay here again

We always stay here when we visit family in Richardson. The hotel is classy and modern, and the rates are very reasonable. It also has a large fitness center fully equipped.

We always stay here when we visit family in Richardson. The hotel is classy and modern, and the rates are very reasonable. It also has a large fitness center fully equipped.

Great. Clean room. Good amenities. Friendly staff

Great. Clean room. Good amenities. Friendly staff

It was all very nice. Only complaint is some people getting drunk and rowdy in the bar way downstairs and me getting woke up by them repeatedly until about midnight on the 8th floor.

It was all very nice. Only complaint is some people getting drunk and rowdy in the bar way downstairs and me getting woke up by them repeatedly until about midnight on the 8th floor.

I was charged a little over $30 for something after check out and I have no idea why.

I was charged a little over $30 for something after check out and I have no idea why.

Wonderful facility and location. Highly recommend!

Wonderful facility and location. Highly recommend!

Parking and the breakfast buffet is a little high.

Parking and the breakfast buffet is a little high.

My fiance and I are actually residents of Tx so this was a quick little get away and the experience was great, everything from the bar down stairs to the food!!!! The breakfast was pretty good, but I just wish they were more accommodating with the choice of meats that were served, however I did try the cauliflower crust pizza and the wagu burgers and both were excellent choices with this being said my fiance won't let me book anywhere else because of how good the food was lol.

My fiance and I are actually residents of Tx so this was a quick little get away and the experience was great, everything from the bar down stairs to the food!!!! The breakfast was pretty good, but I just wish they were more accommodating with the choice of meats that were served, however I did try the cauliflower crust pizza and the wagu burgers and both were excellent choices with this being said my fiance won't let me book anywhere else because of how good the food was lol.

Everyone was professional and polite.

Everyone was professional and polite.

The hotel was wonderful

The hotel was wonderful

This hotel was amazing!!! I had originally booked at another hotel nearby but upon arriving there were some issues and had to look for another hotel. Renaissance Hotel was amazing about booking with me last minute and was completely ok with my pets(Sphynx cats) The staff treated me with the utmost respect and look amazing while doing it!! The vibe is great and relaxing and the food and drinks were also amazing!! Thank you for a great stay and we will for sure be back!!!!

This hotel was amazing!!! I had originally booked at another hotel nearby but upon arriving there were some issues and had to look for another hotel. Renaissance Hotel was amazing about booking with me last minute and was completely ok with my pets(Sphynx cats) The staff treated me with the utmost respect and look amazing while doing it!! The vibe is great and relaxing and the food and drinks were also amazing!! Thank you for a great stay and we will for sure be back!!!!

Consistent good quality throughout our stay from accommodation to food to staff!

Consistent good quality throughout our stay from accommodation to food to staff!

Great staff!

Great staff!

Everything was great

Everything was great

We proceeded to spend the rest of the evening in a warm, sturdy, and uncomfortable room. The staff didn’t seem to be willing to do anything to resolve the issue. It was rather frustrating and not the level of service I’d expect for a Marriot property if this caliber. We won’t be returning .

We proceeded to spend the rest of the evening in a warm, sturdy, and uncomfortable room. The staff didn’t seem to be willing to do anything to resolve the issue. It was rather frustrating and not the level of service I’d expect for a Marriot property if this caliber. We won’t be returning .

The restaurant messed my food up, and the wifi did not work at all

The restaurant messed my food up, and the wifi did not work at all

It was worth every penny!

It was worth every penny!

The representative that checked us in was very professional and courteous!! Breakfast was very good! Rooms were extremely comfortable.We will be staying at this hotel again!

The representative that checked us in was very professional and courteous!! Breakfast was very good! Rooms were extremely comfortable.We will be staying at this hotel again!

Best value in Richardson

Best value in Richardson

Stayed for a conference for a few days. Hotel was great. Beautiful and clean. Breakfast was delicious as well but expensive.

Stayed for a conference for a few days. Hotel was great. Beautiful and clean. Breakfast was delicious as well but expensive.

Beautiful hotel next door to Eiseman Center with excellent covered parking. Breakfast buffet was excellent & well priced.

Beautiful hotel next door to Eiseman Center with excellent covered parking. Breakfast buffet was excellent & well priced.

Lawrence in the restaurant was epidomy of great service and kindness.

Lawrence in the restaurant was epidomy of great service and kindness.

Stayed for a New Year’s party. Had a great stay!

Stayed for a New Year’s party. Had a great stay!

I loved my stay.

I loved my stay.

The property was great for a one-day visit. Not the best amenities from a luxury point of view. But overall good place to choose.

The property was great for a one-day visit. Not the best amenities from a luxury point of view. But overall good place to choose.

Nice and clean and welcoming

Didn’t have my room

Staff and facilities were TOP NOTCH. Friendly, courteous, and accommodating. The room was spacious and very comfy. I enjoyed my stay.

goood stay

I did not eat at the restaurant or breakfast buffet, but I heard good things about both. Bar service was quick & friendly!

is my third time in RS when visiting Tichardson and won’t be my last

Great stay

Renaissance hotels PHONE Customer Service understands the meaning of Customer Service. They resolved this odd experience. Renaissance hotels have been my family’s favorite choice for over 30 years. Been going since I was a kid, and once I became an adult. This experience was so abnormal for their high standards. The room did not have the tub style that was detailed and I was looking forward too. The manager at the front desk was unprofessional and offensive. When I asked for a refund for the one additional night, she asked me if I had used the bathroom while I was in the room. All I could do was pause and say, “Excuse me? If you need to know, I used the toilet and the sink to wash my hands, but not the tub because it was not what I thought.” All she said back was, if you knew it when you came here we could have refunded you before you checked in. I was confused and asked, “How would I know the room did not match the detailed description if I did not go in it?” Then she asked the restroom question again. I was done. Left the hotel quietly, knowing I wasn’t going to use the additional night I had booked. All this because of Manager’s customer service. All other employees were amazing and kind. When the wonderful valet employee brought our SUV around, I told my husband how disappointed and astonished I was at the manager’s unprofessional and distasteful choice of words. He called Renaissance Customer Service. They humbly apologized and compensated the night unused. Thank you!!!

Great overall

Bathroom was a little outdated but property was nice otherwise.

It is a beautiful property and extremely quiet

Clean rooms, friendly staff

Breakfast was excellent, fresh and tasty but the rest of the food… lunch dinner wings soup dessert etc tasted terrible. They even served me cold soup . Three chicken wings not taste and old as well not fried, the shrimp tacos no flavor no taste and they inly add onios and a little of green celery. Pizza was good

Nice

This property did not have properly working AC or thermostat. It either froze you to death or made your room a burning hell. The bathrooms have no fans so good luck doing your business, it’ll stink up your whole room. They do ticky tack little charges for everything, parking, breakfast, water bottles being $4 each is highway robbery, you can get a 40 pack from Costco for $3. That’s really not providing good value to the customer and it shows they are just money hungry soul-less people. Will not be coming again.

Recommended highly!

I called the front desk before arriving and asked if an early check in was possible and the person helping me at the hotel let us know that was fine and that our room will be waiting for us. What an inviting way to start out stay! I parked in the self-parking garage and easily walked to the front of the hotel. Check in was great and the same person helped us get the most quiet room on a top floor which was wonderful. Our room was nice and clean and the beds were perfectly made and comfortable. We slipped into our swimsuits and headed to the indoor pool which is HUGE! The hot tub/spa was amazing after a long weekend, too. After swim time, we all took showers which has amazing water pressure and volume. Such a nice way to clean up! We walked our dog down and headed to dinner at Porta Di Roma and enjoyed a wonderful dinner on the patio. We stuck our leftovers in the hotel room fridge and dozed off quietly for the night. Morning was relaxing and we were off with little delay at check out. We will absolutely stay here again!

Best hotel in the area

Great

Convenient to concert venue.

This hotel is a great place to stay if you are attending a show at the Eisemann Center. The Eisemann Center is directly across the street from the hotel. There is also a nice Italian restaurant within walking distance. Everything is very convenient.

Very nice and clean hotel. Would definitely recommend.

We love coming back here every year for the Texas Southern Gospel Festival! Its so pleasant, comfortable and everyone is so kind.

Great. Beautiful. Good food.

Very nice with very friendly and helpful employees

Very nice and clean property.

It was an amazing stay from the second we checked in until we left! The lady who checked us in was super sweet and knowledgeable of the area… she told us of adventures in the area to go on and assisted with many other navigations throughout our stay! The entire staff was very kind and helpful! The facility was beautiful and well maintained, and the valet gentleman was super!! I will stay there again for sure!

The night staff was rude and unhelpful

All staff except for bar were exceptional. Front desk, valets and restaurant were top notch. I love this hotel but it is showing signs if needing a refresh. There were issues with elevators, air-conditioning, toilet spontaneously backed up. It it just in need of some maintenance.

Had a Wonderful time

My stay was amazing, very beautiful hotel

The lack of employees working the front desk.

Pool was a little dirty other than that, I had a great experience

My Expedia reservation did not show up in their system. I did not get the room needed for my 85 year old mother. Ugh. Tried to call Expedia for help. I had to book another room. Goodnight.

Property was in excellent condition, staff was professional at all times, bar service was on point as well, my only complaint was the room never felt very cool.

Awesome stay BUT for the price the facilities really need to updated. Our bathroom wall and ceiling were brown stained with chipping plaster.

Great spot well located for the DART and central expressway. Hotel was clean, plenty of room, and comfy beds. Would definitely stay again.

Good looking hotel. Well staffed and maintained.

Was a great stay in a very clean fresh room. The hotel looks like it just opened…they keep it really clean. Thanks!

I booked a double bed room and was told there were no double bed rooms available due to cleaning staff leaving early and failing to clean the rooms. This is after I waited an hour to check in because I was told they were cleaning me a double bed room. I’m currently still waiting in extra linens/sheets and pillows which I requested at 7:00pm….its now 11:00pm. I paid a premium price and I have received less than par services. Terrible experience this far.