Hilton Garden Inn Dallas Richardson

This hotel is definitely aged. The first room (yes first vs. second) had chips in the dresser, pubic hair on the walls. TVs are antiquated, no streaming, no guide, and horrible picture.

Room was terrible. We had no curtains just open windows we had to put a sheet up. Tv didn’t work. 1 elevator working. 1/10 experience for the price I paid

Staff was great. Very nice hotel with some old issues, but tbs.

The bed was crazy high up…if I hadn’t brought a step stool, I couldn’t have gotten in it. The mattress was too firm, and the top cover was scratchy. My family had an ADA room. That’s what I would get in future to have a bed that is a normal height. Breakfast costs extra. It was pretty good, but we were sad there was no waffle maker! We ate elsewhere our second day. We didn’t use the pool but it looked very inviting! I don’t like that they only clean and service rooms every other day. Yes, I reuse my towels and things generally, but for the price paid, and the reason I love a hotel, is having a housekeeping fairy come every day.

The rooms were very clean. I really enjoyed the Crabtree and Evelyn bath and body products. I loved the pictures of the Texas celebrities on my floor. Great touch! Great artwork in the hotel lobby.

Very good

The room is clean

Room size and location. Convenient for drop off and pick up at the airport. A lot of people waiting to check in but I just sat down and waited 30 minutes for everyone to get sorted.

Room size and location. Convenient for drop off and pick up at the airport. A lot of people waiting to check in but I just sat down and waited 30 minutes for everyone to get sorted.

Clean room, helpful staff and great location

Everything was fantastic!

Cle!n rooms

Couldn't stay longer

Very comfortable Couldn't stay longer

I did not use breakfast or bar

Clean room comfy and staff was amazimg the pool was great for the kiddos.

Hotel is quite modern and really nice. The carpet in the rooms is old and needs to be updated, but many other things make this a good buy. We would stay there again.

A good stay

Definitely will stay here again. It was definitely more affordable then other places in the area, more than what we expected for breakfast, and lots of food and retail in walking distance.

There is a severe lack of maintenance in the property.

It was not so goox

Exceptional

Clean and fresh room we were able to get a good night’s sleep

They do not tell you in the booking process that there is also a $25 incidentals charge or that there is a fee to park on the property in which you booked to stay at. All costs should be presented in the booking process. The incidentals is not a big deal, because you get that back provided you didn't break anything in your room, but a parking fee to stay at a hotel, where you are parked outside, is ridiculous.

They do not tell you in the booking process that there is also a $25 incidentals charge or that there is a fee to park on the property in which you booked to stay at. All costs should be presented in the booking process. The incidentals is not a big deal, because you get that back provided you didn't break anything in your room, but a parking fee to stay at a hotel, where you are parked outside, is ridiculous.

Everything was good

The room was nice but needs major upgrades. The paint is chipping just about everywhere. There were stains on the light fixtures. Broken and damaged furniture and everything is extremely outdated. Overall it was just okay.

Very well maintained property and very clean. Staff is very cordial. The area of opportunity would be providing more amenities in the room, especially room slippers.

Friendly Staff and really clean rooms

Everything was enjoyable. The only issue I had was with the breakfast being a charge. Most hotels have this type breakfast free of charge. I feel we already pay a higher price for the room, which i dont mind, because it was comfortable. But I will not stay here again just because of the breakfast charge. Its the small things sometimes.

All good, but pay $4 dollars for parking was basically pay for the two " free" water bottles in the room. Parking must never charged, especially not covered.

The air conditioning did NOT work! When we took the issue to the staff, they couldn't even offer us a new room because allegedly the only other room available also did not have AC either. The rooms WIFI did not work as well. When we addressed the issue in the morning with the manager, he promised to award me Hilton honors points (which he did NOT do) I waited 2weeks to make sure this transaction he promised could be issued to my account. I will never stay at this property again. Very disappointed.

Room was clean and comfortable. Staff friendly and breakfast very good. My only complaint would be that the room curtains were always down and not able to open up to view the window view and sunshine outside. They were not functional for opening.

Nicely decorated , would benefit from a breakfast even if continental being provided rather than or in addition to the charged option

ljc

Room was smelly like sewage smell, the gut in the afternoon shift was terrible to deal with. Breakfast was mediocre. Only good amenity is that the pool and gym are ok

It took a whole day for the room to cool and they were booked so they could not

Hard as a rock bed, loud music late at night and in the morning, 4 dollar parking fee unannounced as we exited and $15 breakfast. The pool was decent for the kids

Hard as a rock bed, loud music late at night and in the morning, 4 dollar parking fee unannounced as we exited and $15 breakfast. The pool was decent for the kids

Superb

Clean Room and staff were helpful

Clean Room and staff were helpful

Clean quiet comfy. Best steak in town. Nice job yall!

Clean quiet comfy. Best steak in town. Nice job yall!

The room was not properly cleaned..it had some thing on the floor and all

The room was not properly cleaned..it had some thing on the floor and all

Clean room it was All round clean and smelled good and Dan at the front desk was Great!! Thank you

Clean room it was All round clean and smelled good and Dan at the front desk was Great!! Thank you

Superb

Exceptional

Distance from work. I got charged an extra $25 on the payment, staff was rude and very disrespectful and also even tried to lie about availability before I had the chance to make a reservation. The room had a certain smell to it that clogged up my nose.

Distance from work. I got charged an extra $25 on the payment, staff was rude and very disrespectful and also even tried to lie about availability before I had the chance to make a reservation. The room had a certain smell to it that clogged up my nose.

Chose this Hotel because it had a restaurant and bar. When I checked in was given dinner hours for the restaurant. Went down later for dinner and even after being told dinner hours found out restaurant was only open when they felt like it. Hotel was almost sold out and it was a Saturday night but the restaurant wasn’t open. Football playoffs going on and bar wasn’t open either. They also put a $25 hold on credit card and wasn’t even told. The desk person was sitting in the lobby on her phone so had to wait for her to decide it was time to go to work. She was very unfriendly when she did decide to go to work.

Chose this Hotel because it had a restaurant and bar. When I checked in was given dinner hours for the restaurant. Went down later for dinner and even after being told dinner hours found out restaurant was only open when they felt like it. Hotel was almost sold out and it was a Saturday night but the restaurant wasn’t open. Football playoffs going on and bar wasn’t open either. They also put a $25 hold on credit card and wasn’t even told. The desk person was sitting in the lobby on her phone so had to wait for her to decide it was time to go to work. She was very unfriendly when she did decide to go to work.

Breakfast is good. The room is decent.

No one wants to give me my refund even though I booked a room, but it wasn’t available . I have not gotten my refund.

Clean room, bathroom, beautiful lobby. Great proximity for visiting our kid at UTD

Clean room, bathroom, beautiful lobby. Great proximity for visiting our kid at UTD

Everything was good 👍

Everything was good 👍

Meh on breakfast for being $15+ each person.

Meh on breakfast for being $15+ each person.

overall super good just the hot tub wasnt clean obviously and that was my only issue everything else was great

overall super good just the hot tub wasnt clean obviously and that was my only issue everything else was great

Close, nice staff, clean Toilet was broken. Had to stop water flow by hand. Reported and staff apologized and said they’ll get it fixed.

Toilet was broken. Had to stop water flow by hand. Reported and staff apologized and said they’ll get it fixed.

I really enjoyed the hot tub and the scenery was nice as well... The rooms were clean and beds were comfortable. The body wash surprised me because usually I dont care for the scents in hotel ones. The number one thing I loved was how peaceful the stay was. Thank You Hilton for a great new years! I did not like that towels weren't available after I got out of the hot tub. Breakfast inclusions would be nice but not necessary. The staff wasn't bad just felt like they didnt want to be there or they could have been sleepy.

I really enjoyed the hot tub and the scenery was nice as well... The rooms were clean and beds were comfortable. The body wash surprised me because usually I dont care for the scents in hotel ones. The number one thing I loved was how peaceful the stay was. Thank You Hilton for a great new years! I did not like that towels weren't available after I got out of the hot tub. Breakfast inclusions would be nice but not necessary. The staff wasn't bad just felt like they didnt want to be there or they could have been sleepy.

The location was convenient The shower in our room was twisted towards the wall. Kind of difficult to take a shower

Cleanliness

Cleanliness

The location was convenient The shower in our room was twisted towards the wall. Kind of difficult to take a shower

It wasn't free as advertised

It wasn't free as advertised

Rud

Rud

It was clean and there was no problem there. When we couldn’t get the central air to cool our first room we were quickly assigned to a second. Much better. The price of the breakfast. It was good—but hubby now interested in finding hotel closer to dtr’s home.

No elevators

No elevators

The elevator didn’t work. It was 12:30 in the morning and we had to go find another hotel for my 83-year-old mother. Please issue a refund.

The elevator didn’t work. It was 12:30 in the morning and we had to go find another hotel for my 83-year-old mother. Please issue a refund.

Breakfast was okay

Breakfast was okay

At check in, I was informed that my reservation was not in the system, forcing me to rebook rooms and pay double the price I'd already paid. On top of that and not receiving a full refund for the initial unbooked reservation, the elevators were out, and the A/C and heat barely worked.

Clean, easy in easy out, great location

Clean, easy in easy out, great location

Very good

Very good

Nice staff. Very plentiful breakfast, should be included instead of a charge if not booked with the room though. Most places include their

Nice staff. Very plentiful breakfast, should be included instead of a charge if not booked with the room though. Most places include their

Everything worked great

Everything worked great

Na

Na

Terrible experience. Call me if you want feed back. Too much to type.

Terrible experience. Call me if you want feed back. Too much to type.

Lady at deadline got snippy when I asked about policy

Lady at deadline got snippy when I asked about policy

Yes

Yes

The shower was nor clean and the drain ring was broke

The shower was nor clean and the drain ring was broke

the toilet was clogged,we called front desk for assistance, she keep me on hold over 15 minutes, finally we decided to go to front desk to demand another room.

the toilet was clogged,we called front desk for assistance, she keep me on hold over 15 minutes, finally we decided to go to front desk to demand another room.

The property was clean I was not able to pull up the window curtains and the room was really dark.(with lights on) The curtains were taped together. I called front desk for help and they said they sent housekeeping, but nobody showed up.

My only request would be to have make up mirrors in the bathroom and better pillows

My only request would be to have make up mirrors in the bathroom and better pillows

I’ve experienced poor customer service, bed bugs and lack of concern . I’m allergic to bed bugs and the lady at the front desk was rude and unprofessional! I asked for my money back and no one has yet to connect with me it was awful and I have videos to prove it

I’ve experienced poor customer service, bed bugs and lack of concern . I’m allergic to bed bugs and the lady at the front desk was rude and unprofessional! I asked for my money back and no one has yet to connect with me it was awful and I have videos to prove it

I booked my reservation online. And paid for it room . When I arrived, I was told the hotel was overbooked . And my reservation was canceled.

Breakfast was way too expensive $15.99 each.

Breakfast was way too expensive $15.99 each.

Staff was attentive and helpful. The room was clean and comfortable.

Staff was attentive and helpful. The room was clean and comfortable.

✅

✅

What stood out most to us was that the staff were not the friendliest. After a long 13 hour drive, we didn’t need much conversation from the front desk staff, but it felt like we were inconveniencing the gentleman just to check in. He was not welcoming and gave little eye contact. The room was nice though and we enjoyed that part of the stay. Also, they are very strict and rigid about whose stay included the breakfast. My husband wanted to be sweet and bring my breakfast up before I was awake, and the staff were not very happy and him leaving with 2 plates instead of just his lol.

What stood out most to us was that the staff were not the friendliest. After a long 13 hour drive, we didn’t need much conversation from the front desk staff, but it felt like we were inconveniencing the gentleman just to check in. He was not welcoming and gave little eye contact. The room was nice though and we enjoyed that part of the stay. Also, they are very strict and rigid about whose stay included the breakfast. My husband wanted to be sweet and bring my breakfast up before I was awake, and the staff were not very happy and him leaving with 2 plates instead of just his lol.

We had a great time!

We had a great time!

The breakfast was not free, I paid the discounted price on expedia and we were given meal tickets. Otherwise the breakfast was great and thw dining room was beautiful.

The breakfast was not free, I paid the discounted price on expedia and we were given meal tickets. Otherwise the breakfast was great and thw dining room was beautiful.

This place has declined quite a bit in the last year. It’s still an ok place to stay. It’s just dirtier and more rundown and charging for every little thing.

This place has declined quite a bit in the last year. It’s still an ok place to stay. It’s just dirtier and more rundown and charging for every little thing.

The location is good and the room is clean. The only thing I wish Expedia would include is parking fee. Its $4 per day for parking. Its Dallas and not a New York City. I dont understand why they charge the fee. Its a scam

The location is good and the room is clean. The only thing I wish Expedia would include is parking fee. Its $4 per day for parking. Its Dallas and not a New York City. I dont understand why they charge the fee. Its a scam

Everything was great. Room was very clean and staff was very friendly and courteous!

Everything was great. Room was very clean and staff was very friendly and courteous!

Worth every penny!

Room was clean & tidy and ready early. Loved the stay.

Room was clean & tidy and ready early. Loved the stay.

Rooms were very clean, staff was very friendly and professional

Rooms were very clean, staff was very friendly and professional

Nice property. Comfey bed.

Nice property. Comfey bed.

The room was nice and the receptionist was sweet. The breakfast was so good.

The room was nice and the receptionist was sweet. The breakfast was so good.

The restroom had hair and stains on the floor. The man at the front desk was very rude and did not want to give me a printed receipt. Also do not buy snacks at their convenience store because they charged us $8 for a coke and $5 for a water bottle.

The restroom had hair and stains on the floor. The man at the front desk was very rude and did not want to give me a printed receipt. Also do not buy snacks at their convenience store because they charged us $8 for a coke and $5 for a water bottle.

Buy the desk clerk(RICK) a LUNCH !!!!!!!!!!

Buy the desk clerk(RICK) a LUNCH !!!!!!!!!!

When Rick checked us in, he never discussed housekeeping comes every other day. However after day three housekeeping never showed. Rick just stated, they have a high occupant need to clean the empty rooms first. I checked in on Thursday by Sunday I had to go back and request my room be clean with firmness. Dan did deliver and come thru. He treated us with breakfast comps to make up for the misunderstanding. However breakfast ended at 9:30 just as I arrived. Therefore no breakfast for us.

When Rick checked us in, he never discussed housekeeping comes every other day. However after day three housekeeping never showed. Rick just stated, they have a high occupant need to clean the empty rooms first. I checked in on Thursday by Sunday I had to go back and request my room be clean with firmness. Dan did deliver and come thru. He treated us with breakfast comps to make up for the misunderstanding. However breakfast ended at 9:30 just as I arrived. Therefore no breakfast for us.

Ok

Ok

This hotel is quiet with a lot of cozy seating areas, a bar with a large selection of well-made drinks, and friendly staff. Our room is spacious, clean, modern, and has a fridge and microwave. The parking lot is convenient and well-lit.

This hotel is quiet with a lot of cozy seating areas, a bar with a large selection of well-made drinks, and friendly staff. Our room is spacious, clean, modern, and has a fridge and microwave. The parking lot is convenient and well-lit.

Arrogant front desk Guy!

Really great staffing

Really great staffing

Enjoyed our short stay

Enjoyed our short stay

Friendly staff and the room was very clean.

Friendly staff and the room was very clean.

Sinking in

Sinking in

Very nice property and responsive staff.

Very nice property and responsive staff.

Overall, it was a good experience and i would stay again. Would rate a 5, except the room had a damp odor.

Overall, it was a good experience and i would stay again. Would rate a 5, except the room had a damp odor.

We are not coming back because of that.

We are not coming back because of that.

Would definitely recommend this hotel

Would definitely recommend this hotel

I’ve been staying here for about a month waiting on an apartment and I have been delighted by the employees, mgr, and the all around atmosphere of this hotel. The grounds have outdoor gardens and a beautiful patio, a small but luxurious saltwater pool and a good gym. The employees are top notch. I absolutely love this hotel and recommend everyone to stay and relax, walk around and see the beautiful paintings and have a margarita!

I’ve been staying here for about a month waiting on an apartment and I have been delighted by the employees, mgr, and the all around atmosphere of this hotel. The grounds have outdoor gardens and a beautiful patio, a small but luxurious saltwater pool and a good gym. The employees are top notch. I absolutely love this hotel and recommend everyone to stay and relax, walk around and see the beautiful paintings and have a margarita!

Nice stay

Nice stay

Immensities pool hot tub bar

Immensities pool hot tub bar

Noting

The bed was very comfortable

The bed was very comfortable

Everything looked good besides the fact that the refrigerator was dirty.

Property renovated and looks nice and up to date. The room I was in was next to elevators and was horribly loud. Had to change rooms at 11pm. The manager did offer another room but was unapologetic. They should not rent that room, it sounds like someone is moving a bed across cement floor every time elevator used.

Property renovated and looks nice and up to date. The room I was in was next to elevators and was horribly loud. Had to change rooms at 11pm. The manager did offer another room but was unapologetic. They should not rent that room, it sounds like someone is moving a bed across cement floor every time elevator used.

Good place to stay

Good place to stay

Staff were friendly. The room was clean. Quiet and the bed was extremely comfortable.

Staff were friendly. The room was clean. Quiet and the bed was extremely comfortable.

The staff was extremely friendly and the hotel was in great condition.

The staff was extremely friendly and the hotel was in great condition.

Good

Good

We’ve stayed at this property multiple times. The breakfast is fantastic. Pretty darn clean also. Comfortable beds comfortable rooms. Nice swimming area and nice surrounding area for pets to walk them.

We’ve stayed at this property multiple times. The breakfast is fantastic. Pretty darn clean also. Comfortable beds comfortable rooms. Nice swimming area and nice surrounding area for pets to walk them.

Property was clean, lobby was spacious and inviting, pool was nice and gym had nice equipment. Halls at rooms level look nice and clean.

Property was clean, lobby was spacious and inviting, pool was nice and gym had nice equipment. Halls at rooms level look nice and clean.

Only one elevator was working, luckily it was not busy so we entered swiftly. The bathroom was beautiful, and the beds were heaven. The room did have a musty smell though. Other than that, our stay was wonderful. Definitely will book again when we come back to Dallas.

Only one elevator was working, luckily it was not busy so we entered swiftly. The bathroom was beautiful, and the beds were heaven. The room did have a musty smell though. Other than that, our stay was wonderful. Definitely will book again when we come back to Dallas.

Check in was not pleasant

Check in was not pleasant

Lots of kids in the pool, aggravating!

Lots of kids in the pool, aggravating!

The staff is nice ppl

The staff is nice ppl

We enjoyed our stay. Rick was so nice and had such excellent customer service. The breakfast was better than most hotels. After a long day of walking through the city, I loved that the hot tub was open late. The room was a nice size and my daughter enjoyed the sofa bed. I liked the area it was in and there were some good food options there.

We enjoyed our stay. Rick was so nice and had such excellent customer service. The breakfast was better than most hotels. After a long day of walking through the city, I loved that the hot tub was open late. The room was a nice size and my daughter enjoyed the sofa bed. I liked the area it was in and there were some good food options there.

This was a nice hotel and we enjoyed our stay. Just know that there is a fee to park each day and the Wi-Fi is not complimentary.

This was a nice hotel and we enjoyed our stay. Just know that there is a fee to park each day and the Wi-Fi is not complimentary.

I loved my guest check-in rep Rick. He was phenomenal

I loved my guest check-in rep Rick. He was phenomenal

We were very satisfied with the room and staff. It was a pleasant stay.

We were very satisfied with the room and staff. It was a pleasant stay.

Amazing stay!!!

Amazing stay!!!

Great front office service from Rick and Tom (at the bar). Clean rooms

Great front office service from Rick and Tom (at the bar). Clean rooms

rooms could use a deep clean including carpets. staff is nice but have dropped the ball and not been as accomodating (e.g., late checkout). we really like this hotel overall and have stayed several times

rooms could use a deep clean including carpets. staff is nice but have dropped the ball and not been as accomodating (e.g., late checkout). we really like this hotel overall and have stayed several times

Was our second stay and we would certainly come again.

Was our second stay and we would certainly come again.

Other than that the place is comfortable and cozy.

There was no staff available so when we arrived and didn’t have towels, we had to go downstairs to get them ourselves. We had an issue with the toilet (it was running when we got there) and they just brought a plunger in a bucket and left it for us because they did not have maintenance available on the weekends.

It was clean and nice

Everything was great. Have stayed here multiple time

Everything was nice quiet and clean environment

Good

Good service and scenery

Excellent

We had a terrible stay at Hilton Garden Inn in Dallas/Richardson. We walked in the room and it smelled like there had been a previous fire and they did not get the smell out. The elevators were against our side wall. We heard them all night long. We also heard the cars on the highway all night long. There were cobwebs where the ceiling met the wall. There were 2 windows in the room which had 2 shades on each window. Both shades on each window were pulled down but would not go up. They said they would send the maintenance man but he never showed. They finally gave us a different room for the second night after previously telling us they were booked solid.

Convenient location. Good amenities, including indoor pool and hot tub. Excellent customer service from f&b/breakfast staff and front desk.

Charles at the hotel bar was very friendly. Overall it was a great experience.

The indoor pool was great for our children! Staff was very nice & helpful. Rooms and pool area very clean.

Desk folks and bartender exceptional. My grandson loved the pool and hot tub. Property inside and out very nice.

This property was very nice they cancel my other reservation for April 11 to the 14 due to and emergency and you said they do not wanted to cancel so You lied to me please refund my money

Great new location with comfortable rooms and beds.

generally very clean except carpets were disgusting as well as under sink. breakfast very good

My only complaint is that the towels smelled rancid, like they were washed with the kitchen rags. I like the complimentary coffee in the lobby.

Nice

Nice place

My aunt RIP told me years ago no matter where I may go in the world Hilton can be counted on. I’ve found it to be true

Very nice place. Much better than i thought

Was as expected

It was a great place and a decent staff.

Hotel is ok, but just ok. Location and price are good. The staff is subpar, don’t really engage with you, just doing a task at best. The rooms and property keeps getting worse and now they charge $4 a day for outside park yourself! Too bad a Hilton property is going down this road.

they took a while to check us in because there was no one at the reception. and the the mini fridge was not working properly. Everything else is excellent.

Charged for parking and charged extra for breakfast

It is clean quiet and good area

Most everything was ok but I ran out of body wash the first day and we kept asking on the front desk and they kept telling that someone was coming to bring us some and it never happened.

Na

Room didn’t get cleaned and we were there 4 days.

Reservation said includes breakfast but it is not. It feels like a cheap bait and switch.

Stay was great.

Fair experience

I have stayed here multiple times because of how nice and maintained it is.

Hotel is in a great location. However it has run down some and service from front desk isn’t what it used to be; not as friendly and attentive. Also noticed I was charged for self parking in an outdoor parking lot.

Good

Great place to stay! Very clean and up to date. Very well kept.

Hot tub was under maintenance, also charged me over $50 more since I booked through a 3rd party (Expedia) neither of these issues were communicated prior to booking

Associate working front desk was not friendly and I fear hates her job… a lot.

Pool area was very dirty. Terrible smell in the 2nd floor

Good

The bathroom is not clean

After waiting two days, I still could not get in touch with the manager and spoke with a gentleman by phone from my room named Carlos, who also refused to take any action because he is not the manager. He could hear that I was getting upset and had the audacity to tell me to relax, and then proceeded to tell me that the charges for the parking were not on my bill in the first place. Although it’s only four dollars per night, the principal is important because I was promised free parking and I did not deserve to be treated that way for a legitimate concern. I also found it ridiculous that they charge you $100 for incidentals so they can play with your money while you are staying there in the event of damage.

The app was down. Could not check in without going to the counter

This is a great property, I just don’t love the fact that online it indicates free parking when in fact there is a small charge. I asked them to waive it since I specifically checked to see if parking was free before I booked, they said they would do that but I have not yet seen the evidence. Everything else was very nice.

Very limited services. Front desk people need additional training in customer care,

Good experience

The hotel was great and the staff were friendly. The hot tub wasn't working, however the pool was nice. The exercise room was great as well.

This is my third time staying at the Hilton Garden Inn in Richardson, and the service has always been outstanding. I enjoyed the breakfast, which was superb and excellent service and could accommodate my taste for a large cup of coffee with milk.

Room had a smell to it that could be because it was a smokers' room. Otherwise, it was all pretty average.

The staff was very welcoming and accommodating, but my room smelled of stale cigarettes and mildew. Also, the bed was hard and soundproofing was inadequate (could hear walking and tv in the next room).

Safe, clean, close to campus

The air conditioning was not working properly on my room. It was 100 degrees outside and my room was at 78 degrees. I reported it to the desk and a maintenance man did not check it until the next morning. So uncomfortable I did not sleep well. Even after maintenance it did not get any cooler. They offered me to move to another hotel without an immediate refund.

Great staff

Perfect location and amenities while visiting son at UTD

While a nice property, the service was limited. Only 2 people working after 3:30 pm. Very limited dining and bar options. Not a particularly good value. Nice property but expensive for what is offered.

We had booked 2 rooms. One of the rooms was muggy. No option to change given hotel fully booked; no compensation for inconvenience. Compliant filed with staff as soon as stepped into the room. I will not stay at this hotel ever. Thanks.

Ordered drinks and dinner at bar. Ok but pricey.

Had a nice stay

Good

We requested the room to be defeathered due to a severe allergy. Called Hilton directly ahead of arriving and confirmed this with them. Room was full of feathers, housekeeping was already gone for the day so we were unable to stay at the hotel. Instead of management taking accountability for the error they attempted to turn it around on me saying feathers were removed. Later admitting they left the feather pillows in the room. Ultimately advised they were unable to accommodate that request on short notice.

Area was nice. No issues. Easy checkin and check out. Very clean.

The front desk forgot to give my husband a coupon that was the reason he was charged I requested a refund for the charge back to the credit card But the answer was not I was being to told that the system to refund has been unable It was very poor customer service and we didn't get our money back

No complimentary breakfast. Went for coffee, both times coffee was over and they did not even make an effort to refill. Can't get basic coffee at a Hilton ?????

We visit at Dallas for campus tours. We were so busy that couldn't use indoor pool and gyms. The price is affordable, and stuffs are very friendly.

Normally I don’t fill these out. But, from the time I checked in, everything went wrong. It took 35 minutes to check in, the desk clerk was sick and dripping fluids all over the keys, the refrigerator didn’t work, the ac wouldn’t go below 71, and when I asked for my room to be serviced while I was out for the day on my second day, it never got done. Then, later in the evening, room service knocked on my door when I had my “do not disturb” sign out. Not up to Hilton/GI standards.

It was a weird weekend but things worked out ok

Thin walls. Could hear people next door talking.

Very clean, and very comfortable. Like better than other hotels. 2 thumbs up!!

Clean and excellent service. Highly recommended