Silver Legacy Reno- A Caesars Rewards Destination

The Place is amazing.. We can not wait to return.

Didn't like the fire alarm at 3am, and having to walk down 6 floors to be outside.

We were fully satisfied with everything. Staff is amazing rooms were clean. They do have to work on the air conditioning but other then that I give it 10 stars

slept really good

Clean room

Thoroughly enjoyed my stay at the Silver Legacy - only very small negative was the very tiny pool area.

I liked the Silver Legacy and have stayed there several times while in Reno. The one drawback is the smoke smell. Although I was in a nonsmoking room, my room and subsequently All of my clothes smelled like an ashtray. I notified staff about the strong smoke odor in my room, but it was not addressed.

N/a

A all good

Rooms are clean, staff was helpful with all my needs, & the food was amazing

The please who is duty the cover of the bed they’re not clean they were duty. I have a very bad experience.

Fun place all together

Love the Silver Legacy for its convenience

Got there 1 hours early after a 4 hour drive to Reno, they had loads of rooms ready however decided to charged $50 early check in

Clean room nice place to stay

I would have liked a stronger ac, it took a while for the room to cool down. The shower was good, albeit a little low water pressure. We didn't have wash cloths in the room either. Not bad for a basic room, pretty disappointing for a resort.

It was a good hotel, had great restaurants, showers and the beds weren't bad...the, rooms etc casino were very clean, we will do it again

The hot tub needed. Some pairs was low on water.

I’ve been going to the silver legacy for years. I love it. The last time I was there was in 2022. I was just there over the weekend. It’s been four years since I’ve been able to go and it’s exactly as I remember it. The staff is nice. The rooms are nice. I didn’t hit any jackpots, but I didn’t go broke either. I had a lot of fun playing I met a celebrity which was fun. He was really nice. I can’t wait to go back again. I am a smoker so it didn’t bother me too much but you could smell the smoke Close to the gift shop a little bit in the lobby, but it’s a casino so what do you expect they did have an extra resort fee. I had to pay an extra hundred dollars on top of the 125 deposit.

Spa drain would not close could not keep full without constantly running the water, not enough hangers, shower would only run cold water, no hot water, very noisy room when neighbor used spa, shuttle service to airport was unsafe, driver was glued to phone and driving aggressively, his eyes were on his phone more than the road, I feared for our safety, also the shuttle drives right past the departure check in and deposits everyone at the arrival terminal, causing everyone to have to walk the entire length of the terminal to get to check-in location.

Went for a bowling tournament. Since the city has cleaned up the central area between the hotel and the National Bowling Stadium, staying here is our preference when walking around downtown. Easy airport shuttle, convenient to the riverwalk, and great for a short stay.

Definitely an older casino feel compared to a couple of other resorts around the area.

.

Room was warm and not able to lower thermostate

The pool was so small and has a max number of 40 people and 4 for the hot tub. The hotel has over 30 stories! How does it not have a bigger pool and why can’t they keep it clean? Not enough chairs and no umbrellas just out in the open sun. The room was great. The bellhop service was great! I know most people don’t care about the pool. But this was my mini get away. I always use the pool and the gym.

The rooms are outdated. Front desk staff were helpful. Pool was good.

Considering this is a large casino hotel, the rooms were updated, clean and super quiet. Self parking garage is across the street from the hotel and casino so make sure to enter and use the bag drop off (we didn’t see it until after the fact).

No-frills hotel in downtown Reno good for a night or two of sightseeing Restaurants, coffee shops Didn't like Endless smoking

Property was great and more than we expected having three casinos attached together there was a lot to choose from in many restaurants. We would stay here again.

Hotel was fabulous. Check out took a long time. Couldn’t get a printed receipt for a long time.

The room had a smoke scent, in a non-smoking room. The carpet was worn down and lumpy. The bathroom sink was stuffed up.

Food was pricey, slots were tight and rooms should provide microwaves. Will not stay again.

Staff was very helpful with any thing I needed. Rooms were very clean. Had a hard time finding valet parking for the property. Once I did the staff was excellent.

Exceptional

The arcade kids enjoyed Hot water in all positions on the shower got burned by hot water. They moved me into another room lied and said they'd comp me the rooms and there would be no charge. I even left early 40pm on 2nd day didn't use the night. Called as I was leaving early and they got rude and kept hanging up. Not good customer service at all.

Room was very nice. It was good to have a small refrigerator to store certain meds that I have and keep some drink and water cold being I am a diabetic. Can't really say anything was bad.

I usually stay at the Silver Legacy for my Reno visits. Great downtown location, easy to find and get around. Also a good walking distance for a lot of downtown activities. Rooms are always clean and overall it’s just a nice place to stay.

Very good

Superb

We loved it all, great rooms, great food, easy access to adjoining casinos. Super clean, easy check in and check out. Our hotel room was amazing with great view. The one and only thing i did not like was the bed mattress. Needs to be replaced. Sunk in when you laid on it.

Exceptional

Nice place... but the wifi was not fantastic.

The room was absolutely spotless, with every corner nicely arranged, creating such a warm and inviting vibe. The staff was super friendly and always ready to lend a hand, which made my stay even better! As for the casino, it still has that same fun atmosphere and familiar layout that I loved from my last visit, buzzing with vibrant lights and the exciting sounds of spinning slot machines.

Very good

Exceptional

Exceptional

Plenty of food choices, clean rooms, easy check out. The line to check in was very slow and delayed if you arrived before PM

We feel like it should have had a microwave, instead of a safe.

Room service is limited and delivery services are inconvenient. I needed medication delivered and could barely make it downstairs to receive it.

Cleanliness, accommodations, food options, proximity to surrounding venues, the casinos, the drinks, zero complaints! Nothing everything was fantastic!

We upgraded to the penthouse and it was AmAzInG!!!! Easy check-in, friendly staff.

Exceptional

Great location. We had the handicapped access room which was a very big room. Very nice and comfortable.

Clean and friendly Restroom a little small.

It was great

I had n

The hotel is near the airport... lobby is nice with slot machines nearby. The ambiance is really nice

Strategic free parking.

The silver legacy is a fantastic facility!

Tony lukes TV didn't work, bathroom shower safety issues

Location and anemities No microwave in room

x

I liked the room, but the casino could use more bathrooms and more reasonable cost restaurants or snack bars.

The Room a large and beautiful, room service was excellent, and the spa tub was relaxing

Clean

Clean room

?

The staff was very helpful!

Very clean - a little dated. Needed more dining options that could accommodate a large group.

Given the environment, and that I was there for a conference, which I knew would have me needing for my room to be an oasis, the premium room choice was a good one. Room was on a higher floor. The bed was extremely comfortable. The bedding was great and I was able to keep the room to a nice cool temperature. Wonderful facility but if possible, I do recommend upgrading your room choice to stay out of the fray and out of the noise.

The room was clean and nice sized. The gym was fairly small.

A typical clean casino. Room was nice. Plenty of choices for eating inside the hotel. Free parking garage.

Clean non-smoking rooms, but the elevators carry residual smoke from the casino into the hallways of the rooms…Parking is tight but convenient. The smoke from the casino wafts throughout the building, but the non-smoking rooms are smoke-free (yay).

Room staff and check in was perfect

Room was very nice and clean! Was very clean and pleasant for a casino- better than I expected. Good food options as well. We will be back!

When we arrived the lady checking us in had a horrible attitude she was very rude! We got up to our room which smelled like old stale cigarettes smoke we switched rooms wanted to go to the gym before calling it a night since we traveled so early gym closes at 8 bell hop basically asked me for a tip before even taking my bags out the room and when I said I'll check my funds and let him know once down to valet THIS MAN LEFT SOME OF MY ITEMS IN FRONT OF MY DOOR NOW I SEEN HIM LOAD THE CART WE ONLY HAD 2 suit cases a fan and a bag of our food you guys know how big the transports are there was so much room left on there so why leave my items in front of my door?? VERY LOW BUDGET! I DO NOT RECOMMEND!!

Loved that the hotel is central to food and other hotels. The pool was also suprisingly beautiful with beautiful views.

Great experience definitely would stay here again

watch for the excessive resort fees

Very clean and friendly staff.

Superb

Exceptional

Great staff!

The only redeeming quality about this stay was the front desk person who checked us in. She was a very sweet lady who went above and beyond. Other than that, smoky, the room mediocre, and the rest of the staff just plain rude. I’ll think twice about staying here after doing so off and on over the last 20 years. Do better!!!

location was convenient for bowling

My only complaint was the shuttle back to the airport. Waited almost an hour for a shuttle, there was a group that used multiple shuttles so we weren’t able to get on them. There should still be a shuttle to accommodate the rest of us in situations like this. There were some smaller van shuttles which would have worked but watched drivers drive off with no one in them. This is the reason I have a 4 star instead of 5 Thanks : )

Rooms were clean. Beds were comfortable. Would stay here again the next time we're in Reno for bowling.

Great service and clean property. Pool could be bigger.

Ease of ordering food if needed and able to do late check out due to later flight. Loved Silver Legacy and will definitely be back!

Plenty of places to eat

a few things first the room i booked was over booked i was told and charged me for upgrade. the tub in room the drain would not stay open to drain. i would have thoiught there would be a microwave in the room

It was clean and the staff was very friendly and accommodating I loved everything

Access to everything I needed

Superb

Access to everything I needed

The place was nice and clean

Music was playing the whole night, it was hard to relax and get a good nights sleep! Couldn’t figure out if it was coming from the room next to us or outside!

Exceptional

Music was playing the whole night, it was hard to relax and get a good nights sleep! Couldn’t figure out if it was coming from the room next to us or outside!

Basic

Room was cleaned daily. Helpful check in.

I checked into a clean room and had all the amenities I should’ve had. Also I did not take a daily service. I didn’t need it. I was by myself. I’m a clean and neat person. But I did need more coffee and creamers, and I had one of the young ladies that clean the room, replenish it and she was very generous and very nice. Thank you for a good stay.

spa water temp not very hot.

Location Bed could have been more comfortable

Excellent room and amenities. NA

Exceptional

Exceptional

Bed could have been more comfortable

NA

Not alot of hot water in our room for 2 days

No microwave. Didn’t like the fact that I HAD to use a Bell Hop. Not able to use the cart to get your own luggage. Everything else was great!

Front desk was extremely helpful.

It was a very nice place to stay

Exceptional

Good

Exceptional

Had a good time for the one night we were there.

Clean room, good housekeeping, helpful staff

Great view

Clean room Valet parking entrance was difficult to find

Exceptional

Extremely comfortable bed Great view

Superb

Great location. Clean rooms. Still don't like the "Resort Fee" but I guess that's just part of the deal. Don't see what I get for my $86 though.

Great room and staff

Slow, painful check in. Kiosks not functioning properly. I almost walked out. Elevator would not accept my room key.

Small pool

Stayed here before. Always decent. Great location. Easy parking at El Dorado. Slow, painful check in. Kiosks not functioning properly. I almost walked out. Elevator would not accept my room key.

The pool is very small and not clean

Second, I had a 6am flight and was assured the hotel airport shuttle started service at 4 am. I arrive at the shuttle site ten minutes early to assure I didn't miss it. At 4:15 I asked where the shuttle was and assured it was on it's way. At 4:30 a cab swung by and I flagged it down and made it to the airport barely an hour before the door closed on my flight. If you have an early flight, I don't know that you can rely on the hotel shuttle.

was centrally located, good restaurants that were local.

Resort fee $42/night, high price for low value. I ask staff what is covered, in-room coffee maker & fridge. Swimming pool & gym. 10th floor designated non-smoking. Hallway & room had strong smoke smell. Staff said lower floor is smoking & smell wafts upwards. Had to change room to a different floor.

It’s just huge and took a bit to get out bearings. Staff was great, parking was easy and the concert we saw was amazing!

Friendly staff, clean .

Convenience to the bowling stadium The slot machines were tight and wouldn’t let you play.

Clean

Well maintained and clean love the bright lights and excitement. Check in. Problem with self check in. Not enough staff to handle check-in problems. no personal contact. staff courteous and polite, but seemed stressed which transcended to customer. not a good start for a visit. Not healthy because of excessive tobacco smoke.

I loved how easy they made it to check in and out to avoid long lines, the staff were very helpful and made sure we were taken care of.

No comments and any dislike issues.

We love staying here. Anytime we have flights or just want to have a night out we stay here. Great location to walk to downtown area.

Escalators were out of service and only had one elevator running at a time

Everything was great ! Room was clean, hotel and casino were both very nice and staff was friendly.

No worth the amount of money. Not coming back

The rooms are good but the casino isn't for the locals

The hotel was clean, staff was friendly and helpful. Good location to walk to park on the river

Nice stay, easy check in and out, rooms where clean.

Location Our room smelled like marijuana

Great value for night before a long flight. Free shuttle service.

Bathroom smells damp. Exhaust not working properly

Room was cleaned daily and staff was helpful

Room was spacious and very accommodating. We did book a deluxe spa suite and the soaking tub and shower were wonderful! The bed was very comfortable and plenty of pillows. Fantastic restaurants and casinos. So much to do and see on the row and being centrally located was great to explore!

I always enjoy my stay at Silver LEGACY and expect to return again soon

For the most part it was a good stay. But the wifi is the worst I have experienced anywhere in the world. And regular cell reception is also very sporadic so this was a huge problem.

The hotel is clean and the staff was very good about helping us navigate our way around. Our room was spacious, clean and very quiet. Some areas such as the elevators are a little run down and could use some sprucing up. Overall we like it and would return.

Excellent service

Superb

All good

Very welcoming staff and the room and the view was nice. Downtown and the casinos smell the food at the food court seemed a little old

bed very comfortable. we had a corner room for the first time. Very pleased with the two picture windows !! room is clean. really nice shower. can't think of a thing. all was good.

Exceptional

The room was clean , the bed extra comfortable Nothing

Central located and easy to get to.

Self Check in did work up until it wouldn’t dole out the room keys. A nice employee behind the counter happily helped me with getting them through her.

Property was in great shape. Was a little disappointed that they charged me the daily resort fee even though I was a Ceasars club reward member. They stated that it was because I made the reservation through a third party.

Big building with stores, restaurant, the room is nice and clean

Everything was very convenient… I didn’t know they still smoke in these casinos the stench is everywhere including the rooms and the a/c quit because they filter was 2 years old and completely plugged

got stranded in a snow storm, stayed here the second night after a very bad, and similar priced, experience at the Quality inn in Reno at the airport! pool was not open and parking was very far from the check in desk, but otherwise a great hotel, quiet and clean. I am not a gambler, which is good because i lost $20 in 5 cent slots in t minutes, ridiculous! Hotel had a great comedy show tho so it was all good!

Highly recommend either of the Ramsey restaurants.

Not real sure what’s different but restrooms had lots of out of order signs not nearly as many slots and restaurants and gift shops not open across the Caesar’s 3 properties. Kind of disappointed this stay

Superb

Not much!!!! We asked for a smoke free bedroom and the only thing we could smell in our bedroom, was the smoke from the previous guest.

Exceptional

Good

Room was hot and stuffy. Turned ac down to 65, low as it goes. Still hot. No way to open any window for fresh air. Bonus! Housekeeping barged in at 930am just when me and the wife were hmmmm. Won't stay here again. Plenty of other places nearby....

It was very comfortable and quiet.

I like that there were other casinos attached. It made it easier to move around.

Proximity to the bowling stadium Too noisy, food was overpriced, there were thugs fighting in the streets outside. No way I would have selected a smoking king room when I made the reservation, you put us in one. SL moved us to a queen, those are not queen sized beds they are full at best.

room was exceptionally clean

Good value.

It was like a casino just what you expect but no Ice cream shop

The property looked old and tired.

Room was clean and comfortable. Easy to get lost.

Exceptional

Great location Musty smell coming out of elevators into lobby

USBC open championship

Awesome time

We had the absolute best stay. We celebrated my birthday and upgraded our room with no hassle. Staff was so accommodating and sweet. Our room was absolutely beautiful and the spa made a great addition to the enjoyment. We cannot wait to come back!

The checkin staff wasn’t kind but the rest of the staff was! The room was clean but seemed very old. Bathroom door was only for toilet in shower so it wasn’t very private. Honestly didn’t think it was worth the price. If I stay at TheRow again I prefer Circus Circus!

Comfortable bed, clean bathroom and friendly staff.

Good option in downtown Reno. The room and hotel were clean and we enjoyed all the dinning options.

A little too smoky, eyes were burning .

I never had breakfast at the hotel. I met friends in town. Everything was first class except the concert hall. They need to upgrade it if there going to have top of the line groups. Most of the seats were flat on the floor (no theater type seating)

Location Bed bug found last day.

Superb

Room was spacious. Liked how it's linked with Circus Circus and Eldorado. It made gaming in the 3 casinos convenient. The put Premium King bed room we had was dated. Plumbing fixtures seemed old; therefore, it seemed like water pressure was low. Pillows were way too big.

Clean properties, restaurants were good... room temperature was a little warm. AC would only go to 65 degrees. Would like to see 60 degrees.

Room was clean

Was up all night because of banging

It is very good place to stay. I had a lot of fun.

Location is central to everything we wanted to do Nothing . Well maybe the smoke was a little much

Exceptional

Valet was outstanding. Housekeeping was way below expectations. Room not cleaned after 1st night. Had to call and ask to get cleaned 2nd day, also wanted extra coffee and got DECAF ONLY. When leaving on Sunday, called Bell desk to have bags taken down, bellman showed up 10 minutes later and took bags down, we checked out at 11, and went to valet, where our car was brought out promptly, but our bags took over 30 minutes to come out watching other guests get there bags before us even though we were standing and waiting for much longer then everyone else.

Superb

Very good

Comfy bed. Big room. Big fridge. Nice walk in shower. Room was fresh and clean. We were not happy when a homeless person with a scooter came into the swimming pool area on the 4 th floor and sat in the hot tub. Didn't give us much confidence in security since he had to go up the elevators and then down the long haul of the spa. The food court was a disaster. They need someone in there to clean up those tables and floors.

The stay was great and staff was very friendly

First of all, it took an hour from the airport to get a shuttle. Second of all, it took another 45 minutes to check in by the time we got there, only one one person work in the counter at a big resort. The air conditioning in our room did not work. It was set at 65 but the temperature remains 72. The internet also was slow or never worked. The pool is a joke. Could not use it because it was crowded and being so small we couldn't get a place to lay out. It was probably one of my worst stays at a hotel. And the staff wasn't helpful when I called to tell him about the issues we had with the air conditioning and internet

It had everything we needed and was clean , I slept well!

The smell is bad in the room

Enjoyed the visit . everything was very clean and friendly staff

Room was clean and so was the hotel, but the faucet in our room, at the sink was ready to fall off and we had a hard time using the sink area.

The room was quite big and comfortable to stay. The location was excellent. Though I haven't experimented with gambling in casinos there, it was a kind of place to observe. The room was not having the microwave. It became very difficult to prepare the ready-to-eat food which I brought from India. There should be a provision of eith microwave or hot plate type of arrangements at least as a practice common elsewhere.

Resort fees

Resort fees

Everyone was nice and helpful I have nothing to say about it

Staff are helpful, history, clean, facility is maintained. Character n history

Staff are helpful, history, clean, facility is maintained. Character n history

Very good

Exceptional

Everyone was nice and helpful I have nothing to say about it

Very good

Nice

The room and staff were helpful but the air conditioning was not working great, it was set to 65 when we entered the room but it never got cool at all.

It’s was awesome u had a great time clean rooms

It’s an older property. Peppermill is better.

Exceptional

The bath tub

Pleasant

The bath tub

just like most casinos

Didn't use the spa

Thank you

n/a

Exceptional

Very good

Superb

Room was clean. Decent size for 2 people. Microwave and Mini Fridge were very helpful.

At check in, we opted to have our room cleaned. It never got touched until day 3 of our 5 day stay. Had to notify them that it was not being cleaned. Then found food under the lamp and table that had pushed up with a sweeper at some point. Had to ask to refill the coffee containers daily as well.

The price The cleaning crew started cleaning at 7:18 am. The vacuum woke us up. Then at 10am somebody knocked on our door they did mot wait for a response before she opened it, it was the cleaning crew again. Check out time isn’t until noon. We felt rushed like we had to hurry and get out.

The price The cleaning crew started cleaning at 7:18 am. The vacuum woke us up. Then at 10am somebody knocked on our door they did mot wait for a response before she opened it, it was the cleaning crew again. Check out time isn’t until noon. We felt rushed like we had to hurry and get out.

Clean room friendly staff and plenty of parking.

It was just ok. Nothing too spectacular.

Disappointing

Location

Location

The room ac doesn’t not function or circulate too good

Hotel was clean and staff was friendly.

My only problem was that I had a birthday 2 days before I got there and my license expired 2 days ago I totally forgot about it. The stuff didn’t let me check in. I also had a copy of my passport, they didn’t accept it because it was on my phone picture! They were not helpful at all. Manager was useless too. I was lucky that I had a friend who was at town that day to come over and use his license and credit card to get me checked in. I reserved the hotel month in advance and they should have understand and make an exception. It was just 2 days difference not 2 months. I had been there many and many times in past 20 years.

Clean room and friendly staff.

O

Superb

Very good

Disappointing

Very good

Booked a non-smoking room, was given a smoking room. Other than that, was ok.

We stayed in a premium room 2630 nice view.

👍

Awesome

hotel is very oudated air conditioner made loud noises gambling could not find a waitress to get a cocktail

Room was clean and comfortable. Very quiet! Had everything we needed. Nice hot shower. Clean sheets. The room was a little warm and we could not get it to cool down.

Water flow in bathroom sink was way too weak. Down blankets way too hot!

Great place to eat and gamble Room was hot. Not enough pillows and blankets. Not enough towels for our 4 person room. Only had 3 at all times.

A good place to stay and convenient with restaurants and other activities.

We have stayed here many times before with no issues. My husband was traveling and we book him for one night for a stop on the way home during a 20+ hour drive. The reservation was in my name so they wouldn’t let him check in. They wouldn’t even honor a cancellation and we had to double pay. We are extremely disappointed in the whole situation after being repeat customers.

N ice room

Decor and things to do

Very impressed with it all.

Casino was lively

Ok only one restaurant open at the three properties connected to each other No bottled water for coffee no restaurants open after 9:00 and the biggest problem the resort fees

Yes, for seniors I would suggest not putting them near elevators. Too noisy

Friendly and knowledgeable staff Only one team member at registration/check out counter, delaying the process unnecessarily

Clean Valet was super The pillows were atrocious. They were 10 inches of foam.

Location was excellent. Parking garage was a plus. Staff was extremely courteous and helpful. Restaurant choices and quality was very good. Facility was overall clean. Air quality in the facility was very poor. Several of the people in our group had respiratory issues in several areas of the building. The pillows we had in our room were just terrible, others in our group reported the same in their rooms. Temperature within the facility also seemed extremely inconsistent.

Easy transport and great food

Restaurant staff servers were all very nice. I ate at all of the restaurants. Food was ok not bad but overpriced for an average casino. I stayed 5 days. Staff does not greet you when you pass them unless you say hello first. But definitely was a clean room.

Clean hotel but horrible bed

Everything you need under one roof ! I like the way they kept the rift raft out ..

the property did not offer upgraded rooms until we got there causing problems with billing as they asked me to cancel my booking with booking.com and i was still billed for the original room. upgraded to suit and liked the privacy

I thought the prices in the restaurant were to high. After looking at the menu $20 for bacon and eggs were to high. We got up and left.

Check in was easy and helpful Not exceptional but I have what I wanted

Check-in was poor, staff were friendly but self-checkin wasn’t working and the instructions weren’t clear on how to get help. This meant a long wait to speak to someone, clearly understaffed vs the demand. Amenities were good with lots of restaurant options on-site.

N/A

Central location and a corner room with a lot of natural light. Free parking that was accessible. The ice machines were broken within 3 floors up and down of our room. Resort fees are outrageous- what is with that?!

Front desk service is terrible

The room was dirty and the pillows were very cheap and uncomfortable. they had no internet i called the front office and they said it comes and goes and the worst was you couldn’t even get Netflix they had no tv they wanted you to buy any movie.and we paid like almost 500 for a Saturday night you would think it would be a better quality hotel I guess the only thing good was the location

The hotel has transitioned to fully automated kiosks for both check-in and check-out, which significantly reduces the sense of personal service. Most guest inquiries are handled via text messaging rather than direct interaction with staff. When I inquired about a late checkout, I was informed there would be an additional charge. Following that, the automated system repeatedly sent reminder messages emphasizing that a fee would apply if I checked out late, which felt excessive.

Room spacious, clean, bathroom very nice.

The whole experience was great room was quiet. Will be back for another trip

.

To Start, the room was FILTHY, Food,trash on the floor and Pop bottles, garbage under the table, disgusting. Requested pillows,tp etc 2 hours later, nothing.. called again,they said they had a shift change and must have FORGOT US.Requested AGAIN..hours later, nothing,had to catch a cleaner in the hall.I also have medication that needed refrigeration asap when we arrived- Only 2 hours prior to check in mind you -and I contacted the property multiple times,they assured me they would assist. Upon arrival they said it would be $50 to check in and use the refrigerator 2 hours early. They also charged us $46.95 resort fees when it was CLEARLY posted nightly resort fee of $36.95 (plus tax). I asked what this was really for,the front desk clerk said " to use the ELEVATOR" Which nobody at check in explained that you HAVE to Scan your room key to RIDE the elevator. Nor did they share if/ where ANY " Amenities" were available in the hotel.The casino was also extremely dirty. They don't have ANYONE cleaning the machines, yucky ashtrays, nothing. There is No drink stations or anyone to GET you a drink. We had to go to the bar for Everything.. simple bottles of water,they can atleast set them out somewhere so people don't get dehydrated! Lots of escolaters were not working between their other casinos. Most restaurants don't open until 4. We didn't get a warm fuzzy GUN feeling AT ALL . Myself, Husband and sister went here,after 30 years,to celebrate our birthdays,big mistake.GOSOMEWHEREELSE

did not use the spa or pool etc, the overall feel was not as exciting as in the past. the lounge act downstairs was very nice and we were able to dance some.

Casinos were difficult to get around in.

Clean, comfortable room. Staff was very friendly. Enjoyable stay

Staff was great.

Didn’t use the spa! Casino was fine

The room was clean and staff were helpful and friendly

It would be great to have the check-in staffed

Clean room

Yes it was clean room and friendly staff

Clean room

The Staff was amazing to deal wirh

The cleanest and the casino.

It was a mess, everything smells

why a resort fee? I called the first night saying I need a new fridge since it wasn't getting cold. He said he'd bring it over in 30 mins. No one ever showed. Our toilet was having issues. Very outdated hotel and area just seemed like homeless and ghetto? I stayed at Grand Sierra and sadly we dont have a choice since its "stay to play" for kids tournament

We were in town for an event at a different location and didn't spend much time at the hotel. The property was nice enough and I would stay there again due to it's central location downtown, although this is the first hotel I have ever stayed at which charged an early check-in fee for an afternoon check-in. Keep this in mind if you plan on checking in before about 3PM.

was there for the open championships a block away. very convenient and had a bunch of specials for the bowlers.

The lobby has 8 kiosk for check in, none were accepting drivers licensees, after multiple unsuccessful attempts, I was forced to stand in line with 25 patrons waiting to be checked in from a check-in counter staffed with two employees.

On the other hand, our room was outstanding. We ate at the hotel more than planned. You waste a lot of food, by overfilling plates.

Clean room, lots of things to do in area

Overall hotel was fine. We didn’t like the Resort fees which are like hidden fees. In this case the pool, hot tub were closed. Fitness room was available. We did have K-cups which the front desk said was part of the resort fee.

it was fine. we stay here every other year for bowling nationals. close to bowling, rooms are reasonably prices. its clean

Clean comfortable room, casino was busy, restaurants were good

Our stay was amazing! The staff was friendly and the food was beautiful.

Clean room great staff casino paid out

Ice machine on my floor broken. Restaurants had good food but only one restaurant was open before 10 and after 10pm. Thought Expedia said all fees were paid. Got charged more “hotel fees” at check out $180!!

The room was a smoking room, we slept horribly because of the odor. Housekeeping came and tried to deodorize it.

Great place to stay.

AC was slow to keep up and it was cooler outside. Humid in the room.

Great place. Wonderful staff, will go back.

Every area of this hotel was fantastic

It’s an oldie but a goodie. Well maintained and clean. Like going into an old Vegas movie.

Charge you with everything

Lots of people hanging out in the lobby charge $50 if you check in before three, even if your room is ready. The poor employees get the backlash. A lady was ready to check in at 2:30 and they still charged her $50 even though it was only a half an hour until three.

Nice hotel. Comfy bed. Nice room nice shower. We had a great view. Staff was nice. Good restaurant options. We would stay there again!

Room very clean. Restaurants great. Self parking easy. Check-in smooth.

Great hotel

The Silver Legacy is a well maintained hotel and casino. The staff members were friendly and helpful. We enjoyed our time there.

Wonderful place

will not stay here again, staff was not helpful in answering a lot of questions, no compensation, rooms were not as expected. List goes on. Big parties get priority over other regular folk. They also charge you for checking in. Only hotel to do this and charge a resort fee.

Overall great. Love all the food options. Great gaming and amenities. 4 outta 5 for room cleanliness, but not a huge deal to me , pretty nice and clean overall.

Pillows not soft. Staff at checkin very helpful. Get rewards card to avoid long line to checkin

Customer service was awful. Would never go back to this property!

.

Had a lightbulb in the bathroom that needed replaced otherwise it was good

Clean room

Disappointed that they did not have microwave. While traveling with kids-and ones that are super picky eaters or maintain their weights (we have wrestlers who needed to weigh in) it was difficult to drive the 10 hours and bring food to eat in the hotel. The room was clean but still had perfume and trying to cover previous smoke of the past, after a week, with asthma, I am still coughing. Bed was comfortable and shower was nice. Having a refrigerator was nice.

Good value. Glad the pool & hot tub were open, though quite small. Comfy, clean hotel room with easy access to lots of food options. Free parking! Spa only open weekends.

Navigating through casinos is confusing. No signs posted to direct you from one to another. Easy to get turned around. Staff made it more confusing.

Rooms are updated and spacious. The bed was comfortable. The walk to the parking garage is so much easier than the other hotels on the Row.

Very convenient great people. Very helpful from shuttle to casino hotel stuff and restaurant

Room was excellent And staff was amazing

Very relaxing and the spa was wonderful

Generally clean. Very standard casino hotel.

$41.23 resort fee added at check-in. WTH?

The whole place is very clean including the rooms. The spa suite was fantastic. The girl that checked us in was very friendly and apologetic that our room wasn't ready at check in. It was inconvenient to wait a half hour after check in but they did give us $60 in room credits. We will definitely stay here again.

The best

Staff at el jefe was unprofessional an middle age guy in a suit with the homer simpson hair had me tresspassed while trying to make sure my friends were ok. Wasnt involved in any fight or causing a problem for security. Please check the security footage for the night of 2/27 outside el jefe

Its was amazing

the concierge was not helpful at all. most of them has a attitude. I understand its late already but. if there all tired working. but be nice. I always stay in your casino. but this time I don’t think so

Also easy access to buses to other areas of the city. Reno also draws me like a magnet. Thank you for a wonderful fearful stay.

Room was dirty.no cold water so you could take a shower with out burning some of the staff not friendly

Room was clean and the beds were comfortable

Fridge did not work, bed was terrible. Restaurants were too expensive. I stayed for Dr. appt, did not use any of the resort amenities and still was charged RESORT FEE. Noisy hallways at night. Problems with key cards. Definitely too expensive. I have stayed many times but this time the entire stay sucked. After surgery not a good experience. Will never stay there again!!!!!!

Clean rooms! Comfy beds! This is always our quick stay on our drive from Idaho to Northern California...it's always comfortable and convenient no matter what time we roll through.

There was garbage under the beds. My children could of gotten sick or put the garbage in their mouth.

Great location. Check in staff was indifferent but was efficient and „corporate friendly“.

Quite dated, massive spiderwebs, super soft old bed and a mildew smell. It was fine for one night, but I’d never opt to stay again

Clean spacious room and a lot of amenities

El Jeffe restaurant food and staff were great!

Clean room. Fun entertainment.

When we went to check in, they had no record of our reservation. We had to wait almost an hour.

The staff welcoming, informative, helpful & kind! We all (group of 8) said we would stay there again

Room was great…hospitality was wonderful

Used the kiosk

The hospitality of the staff, slot games were fun. Interior of hotel reminds me of days long past (Bonanza era) all 3 “Row” casinos are all the same but Cirvus cirvus had some really old awesome games that are out of circulation. “Betty the Yetti”. “Catch a Wave”, and Alien just to name a few,

Best

Take 30+ mins water running, then hot water finally start coming from the shower

Super friendly staff all around.

Amazing

Room is clean & staff are nice

Good place for staying at Reno 👍

Horrible

The room has the basic necessities that you need to sleep while visiting Disney. It’s not a terrible option for those trying to save as much money as possible but still be relatively close to the park. It’s not within walking distance like I thought but it’s a cheaper uber ride than others. However, the shower is awful. The water pressure is great but the lip of the shower is too low and the curved shower curtain bar just flooded the bathroom (no way to avoid this), which explains why all the fake wood planks are lifting and look like they are constantly re glued, plus all the baseboards in bathroom were rotted out or missing. The last day though the shower never got hot (or warm) and I called the office and they said the water heater just went out that morning and they had someone coming to work on it. Thank god the last day was the day we were heading home or I would have been far more upset to not get to shower before Disney. Otherwise, the room was clean-ish and had what we needed so it wasn’t the worst place I’ve ever stayed. Also, I wouldn’t say free breakfast but more so, free bananas, yogurt & muffins if you’re lucky. You get what you pay for.

to pay $25. they keep waiting guest in their lobby

The room was nice and clean just as expected. The food at the central cafe did not meet expectations.

Horrible service also the elevators were not working I was scared I was going to get stuck in one had to take the stairs 21 floors down wth never again

Nice

Your hotel participates in organized harassment. This crazy epidemic happens worldwide. It’s evil. The internet calls it gangstalking. Shame on all who participate. God knows

Room was clean.

When I brought this up to the front desk, I was meet with very negative attitude … VERY Disappointed!! Try to do better S/L..!

Only (1) elevator functioning. Took about 15 minutes just to come down to the lobby. When I was in line trying to check out and I was next, Staff member at portable desk ignored me by walking away and helped someone else who had just got there to check in on the kiosk

Staff and everything was cozy and clean

Our room had wonderful mountain views, was immaculate, and very well appointed.

Room and hotel was clean. Also had a late check out which was nice. Free parking!

Yes clean and nice

Clean and staff nice

It just feels like an old hotel with a possible room remodel.

Staff was courteous, but not that well informed.

Only 1 to 2 elevators were working and made waiting to leave your room or go back take up to 20 minutes it also didn’t feel very safe with amount of people piling on them

Room was clean and quiet. The staff at check in was nice. No microwave to heat up leftovers is a bummer.

yes

Upgraded to Beautiful spa room. Huge and luxurious in

Everything was very nice!!!

Room was great too to bottom. Nice renovations since we last stayed.

Good

I was really expecting to use the kiosk and missing the line but after putting in my reservation number and trying to scan my ID several times it said my ID was having a problem being red so I just got in line

The room was next to a green light shinning in the window very bright. I could hear the elevator like I was in it. The property was nice but for my one night stay this place is off my list to return to.

Well kept property and rooms updated

The room was clean and nice. Our stay was great.

Staff was unhelpful. They kept referring to the kiosk. There is a large "resort fee" charge that is returned if you don't use certain facilities. Seems like a good deal until you actually check in. We won't be back.

The staff was great. The carpet in my room either needs deep-cleaning or should be replaced. The elevators smelled of cigarette smoke (kind of disgusting). The swimming poot & jacuzzi closed too early (8pm). We would have appreciated being able to spend time in the jacuzzi after dinner, but no-go.

Front desk at checkin: first person spoken to was rude; second was lovely. 5 elevators weren’t working, only one for the entire building. Bath mat was threadbare.

Everything except the elevator, it needs some attention but other than that everything good.

Eating between 17 and 10 minutes for elevators. When I complained nobody seemed to care. I have stayed there for 25 years, never again!

Clean room, good staff, great food.

Spotless, staff friendly and plenty of options to eat on the premises.

The room had no hot water and the AC was being worked on during the stay..both made the accommodations uncomfortable.

Staff friendly, room clean and restaurants were good, However, the elevators were not working properly and average wait was 15-20 minutes to get to/from room. When checking out no elevator arrived after 20 minute wait so had to take the stairs and walk 21 floors with bag.

Everything is very clean and accomy

The room was in incredible condition and the staff were very helpful and welcoming!

Room was clean, easy to get to, staff was friendly

Location and Roxys is our favorite

We had a nice room on the 5th floor. Room was spacious, clean and comfortable. The only issue we encountered was the loud noise the pipes made when taking a shower. Im sure the noise was heard by our neighbors too.

It feels as if the rooms have gotten cleaner.. we were happy with the room. Negatives: escalators, elevators, and ice machines out of order.. I don’t know what Caesars is doing but the once “illustrious” casino properties are slowly degrading and becoming dystopian. Even more so that statement applies to the City of Reno; clean up it guys.. what the heck.

Our room was very nice and spotless. The staff was extraordinary! We enjoyed the stay.

Shower had a ringing noise enough to drive you crazy and there were pubic hairs left on the shower ceiling

The room was very nice and clean. We also got an upgrade. We went for a Doctor appointment and decided it would be great to celebrate my husbands birthday and our Anniversary.

Room was clean and well appointed. Beds were comfortable. Good value

Our favorite hotel in Reno. Great rooms great restaurants great times

this is a very great hotel for a weekend getaway. I wish the room was a little bit cleaner, but it was good standards.

Nice room

staff

Nice

All

Elevators were not working took forever to get them reset from a fire alarm, had a walk seven flights to Stairs

Good

Clean room. Courteous staff at check-in.

The water piping in the hotel made so much clanking clunking sound at night I had to put in earplugs to sleep. It was still making noise in the morning.

Clean room but we could not get kureg to work. They were supposed to refill pods but did not. Did self check in so never saw staff. Elevators took forever. We had to go up to get down to lobby, it's like it would not read our floor. Other than that everything was good. Beds were comfy and lots of room.

Old hotel with slow elevators and escalators always broken. Those two things wouldn't be so bad if there were stairs but those didn't make the cut in the final architectural design. The room was updated but now very clean. Smoking is allowed in the casino which was gross.

Yes

Stains on the sheets, bathroom walls dirty, not great service

Overall, nice room but terrible service. I don’t think they’ve earned my business.

Always great

Clean room and very welcoming staff

Room nice. Staff great

Last minute and was definitely clean

All of the above

Also the shower it has very little pressure like the stream of a 90 year old person talking a pee

Cute room. Staff nice. Quiet.

Clean room, location of ice machine, the front desk staff was friendly.

Room was beautiful, staff checking in was amazing

Clean and comfortable

showed up 20 minutes and was told if we wanted to check in early it was $25. I have never in my 51 years of life have even had to pay extra to check in 20 minutes early. What a sham. Won't ever stay there again.

Good

Silver Legacy is a nice place to stay while in Reno.

Everything was perfect. Clean room, amazing view, comfortable bed

Everything is fine. We arrived late and checked out very early so didn’t have a lot of experience but overall feels good for the night

Nuce hotel

Great stay overall! The room was clean and comfortable, the staff were friendly and helpful, and the location was very convenient. Good value for money and I’d definitely stay here again.

Clean, complete, convenient.

We were the for the wrestling tournament and everything was great! Friendly, helpful staff. Cleanliness. Nice job.

Nice stay

Good service

do not stay next to elevator, too noisy. Room was great once relocated.

Room was clean. Felt like at home

Dirty sink, dirty sheets.

The casino restaurants were affordable and the meals were very good. The room was in good condition. The sink drain needed to be unplugged and there was a very loud low tone noise that was in the ceiling when I started the shower. The check in and out kiosk is the way to go when arriving and leaving.

Excellent location for our wrestling tournament

We loved our stay at the Silver Legacy! They upgraded our room to a corner spa suite when we decided to stay another night. Thank you Claudia at front desk! You were awesome. Will be back soon.

The spa is the best part feature of this resort. The room was clean and quiet. My only complaints are (1) The heat didn’t work on my first night there and (2) They didn’t replenish the gym towels as I requested.

I love it from check in to check out. Great show, food and service 😘

Requested daily housekeeping, but daily bed making and that was even done poorly. Sink counter was left messy (items spilled were not cleaned up), room not vacuumed, counters not dusted, and bed made very poorly (bottom and top sheet not straightened and made correctly). Housekeeping also left other items in the hallway outside other guests rooms for extended period of time, e.g. pile of sheets, food/libation. Very disappointed in the housekeeping services.

Great room and service

On it from last people and their was some weird Brown crusty stuff on the flush handle. Otherwise we really liked the room itself.

It was..very friendly front desk

Plenty of restaurants to choose from, had dinner at El Jefe restaurant. And a quick coffee and a to go breakfast before leaving hotel. Overall gave a solid 3 1/2 stars for our one night stay.

Clean and spacious rooms , convenient access to other resorts and parking garage , good dining options

Warer pressure is horrible.

We stayed in a non smoking room that smelled like an ash tray. Bed was a rock

good

The room is a little aged but clean. Friendly staff. Variety of food.

Easy check-in kiosk. Friendly staffs!

Clean room and great staff

The hotel itself was great but the hotel room was out dated. The walls were so thin we could hear the people using the bathroom and their music. With all the resort fee you would think that they would at least get new pillows because the ones we had had yellow stains which was unpleasant. There was hair on the shampoo dispenser. The sheets looks like they smelt good and wasn’t changed. Over all the staff at the deli was great. Probably would NOT come back.

Very nice

The staff was friendly and kind.

Every thing was spot on! We will stay there again sometime 😁

The check-in went very fast was provided water while waiting got to the room dropped off our luggage when heading out the door for dinner noticed that there was some leftover food from the previous guests. That was a little well got back took a shower the towel smelt so bad that we didn’t even dry off with the towels, we air dried other than that. It’s still a good place to stay just one little hiccup this trip.

Clean

Convenient

We upgraded to a suite with hot tub and it was fabulous.

accomodations were good. staff interaction minimal as they want you to do everything via a kiosk and text messaging system

Hot tub is nice

The soaking bath is amazing

Everything was nice!

Beautiful resort. Friendly staff!

This is Reno. Nothing more to expect than the same feeling of an old town with the same decor for the last decade or more I do highly recommend

The room was nice and the staff was accommodating

Very nice

Good

Clean eoom

Not real clear where to park and check in. It was a challange to discover where the lobby was and where to park. Check in reception did not supply directories or offer much help how to find open restaurants within the casino. Three different casinos/hotels are connected so you are on your own discovering whats where and on what level. The electronic directories were no help at all.

Very clean and comfortable.

Clean room and staff

Lobby smells strongly of smoke and mildew, and check-in lines are slow. Kiosks work well and the rooms are quiet, comfortable, with great showers. Mountain view was decent, but overpriced bottled water and a depressing lobby drag down the experience.

all good

Needed more pillows only 3 for 3 people on King bed