Courtyard Reno Downtown/Riverfront

The room was modern clean and comfortable

Superb

If you plan on parking at this location, I would recommend not staying here. The parking staff verbally abuse their customers. good luck reaching Marriott who apparently doesn’t believe in customer service so reaching anyone at the property is impossible given it’s all AI.

Exceptional

Corporate hotel with clean rooms, comfy bed, good air-conditioning, and nice big shower. Nice outside area by the river.

Room was great with microwave and fridge added bonus Television selection

Wonderful stay, the staff was amazing at check in. The property is so clean perfect place to stay for Reno aces game

Nice upscale feel, walkable to casinos, across the street from ballpark, enjoyed the pool. A little pricy. Parts of the area felt sketchy at night. The neighborhood needs further redevelopment.

Hotel in great location close to downtown, restaurants, and casinos. Parking was inexpensive which is easily double at other hotels.

The staff at check in was amazing. There were some problems with the reservations (on our part) and they went very much out of their way to accommodate us. Unfortunately, I only got the name of one of the 3 people helping us. It was Jesse. Great experience rarely seen anymore. Rooms were great- clean, bright.

Staff Location

Staff Location

The staff at check in was amazing. There were some problems with the reservations (on our part) and they went very much out of their way to accommodate us. Unfortunately, I only got the name of one of the 3 people helping us. It was Jesse. Great experience rarely seen anymore. Rooms were great- clean, bright.

It’s a great alternative to casino hotels. The price is right. It’s clean and comfortable. The staff was really great from check-in to the cute little cafe and bar. The river view was nice, a nice patio off the lobby also. As some reviews noted, there are some homeless people around downtown reno. It wasn’t a big issue, not nearly as many as my hometown. There are a few homeless people who hangout across the river and if this bothers you ask for a ballpark view.

Great staff

Exceptional

It’s a great alternative to casino hotels. The price is right. It’s clean and comfortable. The staff was really great from check-in to the cute little cafe and bar. The river view was nice, a nice patio off the lobby also. As some reviews noted, there are some homeless people around downtown reno. It wasn’t a big issue, not nearly as many as my hometown. There are a few homeless people who hangout across the river and if this bothers you ask for a ballpark view.

Very good

Property location was great. There is a miscommunication between Expedia and that hotel though, if you book the accessibility room there is NO sofa bed like Expedia says they have! They didn’t tell us that when we checked in which was a huge bummer

Very good

Amazing I liked everything about this place perfect location Beautiful river view .

Very comfortable clean hotel with accommodating staff

All was good with this! Bed was comfortable. Check in was easy. Nothing to complain about! All good!

All was good with this! Bed was comfortable. Check in was easy. Nothing to complain about! All good!

We like the Parking, short walks to where we wanted to go.

We like the Parking, short walks to where we wanted to go.

The hotel was clean and the room was comfortable. I booked this hotel as a last resort when a snowstorm in the Sierras made returning home via I-80 unsafe. Was looking for something affordable for a very brief stay, so I was disappointed when so many fees jacked up the final price by about $45. The Booking.com listing said "Parking on-site," but I didn't realize that meant a shared public garage across the street, which cost an additional $15 per night. And the cramped lot of the hotel makes even a brief stop to check-in difficult. The hotel is also directly across the street from a baseball stadium, which was quite loud the evening of our stay (though fortunately it quieted down by the time we went to bed).

The hotel was clean and the room was comfortable. I booked this hotel as a last resort when a snowstorm in the Sierras made returning home via I-80 unsafe. Was looking for something affordable for a very brief stay, so I was disappointed when so many fees jacked up the final price by about $45. The Booking.com listing said "Parking on-site," but I didn't realize that meant a shared public garage across the street, which cost an additional $15 per night. And the cramped lot of the hotel makes even a brief stop to check-in difficult. The hotel is also directly across the street from a baseball stadium, which was quite loud the evening of our stay (though fortunately it quieted down by the time we went to bed).

We had a wonderful stay!...

We had a wonderful stay! The location is perfect, close to everything we needed and very convenient.

The

Very clean, beds were very comfortable with plenty of blankets and pillows. The pool was a little smaller than pictures but that was ok. The ad also made it look like breakfast and coffee was complimentary, which it was not you had to pay extra. However what you paid for was good. Ate a burger and berry toast and both were yummy. The internet was hard to connect to. Elevator closes quickly and almost caught my 3 year old in it.

Very clean, beds were very comfortable with plenty of blankets and pillows. The pool was a little smaller than pictures but that was ok. The ad also made it look like breakfast and coffee was complimentary, which it was not you had to pay extra. However what you paid for was good. Ate a burger and berry toast and both were yummy. The internet was hard to connect to. Elevator closes quickly and almost caught my 3 year old in it.

Beautiful view of Truckee River Not close to restaurants, bakeries, shopping

Beautiful view of Truckee River Not close to restaurants, bakeries, shopping

Extremely clean and convenient location Breakfast was just so so

Extremely clean and convenient location Breakfast was just so so

Staff were extremely friendly. Hotel was clean and smelled great. Good food choices.

Nice staff and clean room. Right across from the minor league ballpark!

This is a modern and clean hotel close to the airport, but be careful in the shower. There are no hand rails and the shower is very slippery.

Superb

Shower didn’t work

Shower didn’t work

The only small problem is the parking. If your vehicle is over 6' 5" you have to park in the lot that is about a1/4 mile away. It is not secure and kind of sketchy looking. There is an abandoned vehicle in the lot that has been stripped. And, it cost $20 to park there. Not good! We were also double booked for some reason. Its a nice motel with a couple of quirks.

The only small problem is the parking. If your vehicle is over 6' 5" you have to park in the lot that is about a1/4 mile away. It is not secure and kind of sketchy looking. There is an abandoned vehicle in the lot that has been stripped. And, it cost $20 to park there. Not good! We were also double booked for some reason. Its a nice motel with a couple of quirks.

Staff at the reception is very kind and nice. They helped me a lot and gave suggestions on restaurants and other activities in Reno. At arrival, I changed three rooms since none of them was properly clean. Suggest to improve the cleaning quality.

Exceptional

Safe location It was a bit overpriced and our sheets and pillows smelled a bit

This was definitely not worth the price.

This was definitely not worth the price.

No breakfast buffet, parking fee. Refrigerator too small

Nice, clean, quiet room. Comfortable bed. I enjoyed my stay.

Nice, clean, quiet room. Comfortable bed. I enjoyed my stay.

Location was great for our Aces game I think the staff behind the food bar could have used help.

Room was kind of small and not in a good location

Room was kind of small and not in a good location

Central and right on the river

Parking but easy to understand.

I liked the customer service given by Bryant. Very professional, kind, and the room he gave me had a beautiful view of the river. N/A

The room was great. Check in was slow for the people in front is us, which delayed our check in.The breakfast food was expensive and not worth the money. There was a $7.99 breakfast at a nearby casino.

The room was great. Check in was slow for the people in front is us, which delayed our check in.The breakfast food was expensive and not worth the money. There was a $7.99 breakfast at a nearby casino.

The rooms aren't awful or bad, just ok, and the staff was like that too.

The rooms aren't awful or bad, just ok, and the staff was like that too.

Close to Amtrak

Staff was good. Unknown nightly charge for parking. People staying in other rooms very noisy and inconsiderate of other guests during normal nighttime sleeping hours. Also some one staying in a room with a dog that barked a few times in the middle of the night. Will not be staying at this establishment again

Staff was good. Unknown nightly charge for parking. People staying in other rooms very noisy and inconsiderate of other guests during normal nighttime sleeping hours. Also some one staying in a room with a dog that barked a few times in the middle of the night. Will not be staying at this establishment again

The parking was so easy! Check in was great, and the room was perfectly clean and quiet. We've been coming to Reno for surgeries/check ups at the ROC. We've stayed at a few casino hotels, but we will definitely come back to you.

The parking was so easy! Check in was great, and the room was perfectly clean and quiet. We've been coming to Reno for surgeries/check ups at the ROC. We've stayed at a few casino hotels, but we will definitely come back to you.

Everything was great, except the incredibly slow elevator!

Everything was great, except the incredibly slow elevator!

Clean room, friendly staff

Clean room, friendly staff

Staff was great and rooms were nice

Staff was great and rooms were nice

Very clean and professional staff.

Very clean and professional staff.

I won’t be returning.

I won’t be returning.

I was disappointed that they did not clean my room after the first night.

I was disappointed that they did not clean my room after the first night.

The property was great and safe. Great and quiet location. The only thing i was surprised was the fee for parking. I will stay there again.

The property was great and safe. Great and quiet location. The only thing i was surprised was the fee for parking. I will stay there again.

Nice welcome and comfy bed.

Nice welcome and comfy bed.

We were very happy with our first time staying here, we have already planned our next stay again. Front desk employees went out and beyond for customer service. Two wonderful lady employees( believe they are midday shifts)we want to thank them so much because they helped us plan our trip to reno by recommendations to places for our children. I also want to thank the lobby staff and room housekeepers. Rooms were extremely clean and comfortable my children loved it. Not to say the pool area they enjoyed it. Courtyard deserves a 100/10

We were very happy with our first time staying here, we have already planned our next stay again. Front desk employees went out and beyond for customer service. Two wonderful lady employees( believe they are midday shifts)we want to thank them so much because they helped us plan our trip to reno by recommendations to places for our children. I also want to thank the lobby staff and room housekeepers. Rooms were extremely clean and comfortable my children loved it. Not to say the pool area they enjoyed it. Courtyard deserves a 100/10

Yes, courteous staff an clean room. Enjoyed the cafe, too.

Yes, courteous staff an clean room. Enjoyed the cafe, too.

Clean room, surprise ability to order food and beverages

Clean room, surprise ability to order food and beverages

Super clean, comfy, friendly staff.

Super clean, comfy, friendly staff.

spotless room, great location, and the restaurant was an unexpected bonus!

spotless room, great location, and the restaurant was an unexpected bonus!

Clean modern hotel in good location. Would stay again next time I need a hotel in Reno

Clean modern hotel in good location. Would stay again next time I need a hotel in Reno

We stayed here to go to the Reno Aces game and had a wonderful time. It was super convenient, right across the street. Loved it

We stayed here to go to the Reno Aces game and had a wonderful time. It was super convenient, right across the street. Loved it

Easy, friendly check in. Super comfy bed and room layout was designed perfectly. Loved the location and clean environment.

Easy, friendly check in. Super comfy bed and room layout was designed perfectly. Loved the location and clean environment.

Clean, nice, newer. Would be great for a baseball weekend since there's a nice ball park across the street

Clean, nice, newer. Would be great for a baseball weekend since there's a nice ball park across the street

Staff was great, hotel was clean. Would have been nice if there was a happy hour but they did have a snack bar for food

Staff was great, hotel was clean. Would have been nice if there was a happy hour but they did have a snack bar for food

Did not change sheets on bed at anytime! No room service. Hotel is well away from the best places in Reno! Would not stay there again!!

Did not change sheets on bed at anytime! No room service. Hotel is well away from the best places in Reno! Would not stay there again!!

Very close to other large casino/hotels and dining options. Staff was friendly and accommodating.

Very close to other large casino/hotels and dining options. Staff was friendly and accommodating.

I signed up for this hotel because the room i chose had a "partial view" of the river. In fact, our window faced the interior, with nothing but other hotel windows. It was extremely disappointing, espe ially since i think it was extra to have a view.

I signed up for this hotel because the room i chose had a "partial view" of the river. In fact, our window faced the interior, with nothing but other hotel windows. It was extremely disappointing, espe ially since i think it was extra to have a view.

Perfectly adequate accommodation with good sized room & bathroom. Convenient parking opposite, and eateries within walking distance. Way preferable to a casino resort

Perfectly adequate accommodation with good sized room & bathroom. Convenient parking opposite, and eateries within walking distance. Way preferable to a casino resort

The hotel was fine. The room was nice. The staff was OK. But the area was not great and I would not recommend.

The hotel was fine. The room was nice. The staff was OK. But the area was not great and I would not recommend.

The air conditioning unit was super loud. Absolutely sucked.

The air conditioning unit was super loud. Absolutely sucked.

Nice room, comfortable bed and view of river outside my window. The only thing I did not like was the parking fee.

Nice room, comfortable bed and view of river outside my window. The only thing I did not like was the parking fee.

Marriott is always great. Clean, comfortable, well appointed rooms. Lots of great dining options along the River Walk.

Marriott is always great. Clean, comfortable, well appointed rooms. Lots of great dining options along the River Walk.

Do not pay extra for a river view! The encampments are so bad I had to keep my window and curtains closed for my stay. I ended up checking out early because my stay was awful. Aside from what went on outside of the hotel the room itself wasn’t comfortable, the bed was lumpy and bed sheets were very thin and scratchy and shower head didn’t work. The staff was nice but this place was not worth the money I spent.

Do not pay extra for a river view! The encampments are so bad I had to keep my window and curtains closed for my stay. I ended up checking out early because my stay was awful. Aside from what went on outside of the hotel the room itself wasn’t comfortable, the bed was lumpy and bed sheets were very thin and scratchy and shower head didn’t work. The staff was nice but this place was not worth the money I spent.

Clean and very convenient to all areas. Friendly staff.

Clean and very convenient to all areas. Friendly staff.

Not much to eat

The employees were outstanding. The air-conditioning worked extremely well. The bathroom was spacious. The riverfront view is spoiled by the number of homeless people in the area. And while the homeless people are plentiful, no one ever asked for a handout.

Breakfast was slow to come since only one person was handling everything. But the quality was good.

It was close driving distance to everything nice pool And hot tube nice area outside to relax The beds were heard as rocks not comfortable at all, n it was pricey pool should be open 24/7 or 1 am

Location

restaurants were walkable. Parking was inconvenient.

restaurants were walkable. Parking was inconvenient.

Friendly staff, clean Hotel

Friendly staff, clean Hotel

Walking distance to main Virginia Street was perfect The receptionist in the front was very nice and helpful house keeping kept everything clean and neat

Great location on the river. Room and amenities were excellent.

Great location on the river. Room and amenities were excellent.

Clean room. On site restaurant was great. Sweet outdoor area overlooking the river.

Clean room. On site restaurant was great. Sweet outdoor area overlooking the river.

One night while we visit UNR. Good made to stay right on the river and walking distance to the campus and restaurants.

One night while we visit UNR. Good made to stay right on the river and walking distance to the campus and restaurants.

Conveniently located and clean. Overpriced but it was graduation weekend.

Conveniently located and clean. Overpriced but it was graduation weekend.

The staff was nice enough; however, the location was not ideal. Being directly across the street from the stadium means a lot of congestion and parking problems on game days. Since hotel guests have to pay extra for parking it is frustrating to have to experience this. In addition, at least until something is done about it, there are homeless people living on the riverbanks. The patio areas of the hotel, meant for guests to sit outside and relax on, back up to these riverbanks so it feels a little unsafe. Finally, while the downtown art area doesn't appear far on a map, it is. You have to walk several blocks to get to it, which isn't always fun in the Nevada heat.

The staff was nice enough; however, the location was not ideal. Being directly across the street from the stadium means a lot of congestion and parking problems on game days. Since hotel guests have to pay extra for parking it is frustrating to have to experience this. In addition, at least until something is done about it, there are homeless people living on the riverbanks. The patio areas of the hotel, meant for guests to sit outside and relax on, back up to these riverbanks so it feels a little unsafe. Finally, while the downtown art area doesn't appear far on a map, it is. You have to walk several blocks to get to it, which isn't always fun in the Nevada heat.

The hotel was nice, but parking, shared with a local baseball park, was difficult. I had to park in the general area on the first level. When trying to leave the next morning, the rude parking attendant would not let me walk to my car. He said I had to take the elevator, which started on Level 2. With my car on Level 1, I and my friend had to climb over a cement wall to get to our car with our luggage. I am 72 years old, and climbing over a wall with luggage to get to my car is ridiculous!

The hotel was nice, but parking, shared with a local baseball park, was difficult. I had to park in the general area on the first level. When trying to leave the next morning, the rude parking attendant would not let me walk to my car. He said I had to take the elevator, which started on Level 2. With my car on Level 1, I and my friend had to climb over a cement wall to get to our car with our luggage. I am 72 years old, and climbing over a wall with luggage to get to my car is ridiculous!

Plumbing fixtures are low in quality.

Plumbing fixtures are low in quality.

Great view.

Great view.

Another great stay!!!

Another great stay!!!

Spacious rooms and if you can get a room overlooking the river, that’s a bonus!

Spacious rooms and if you can get a room overlooking the river, that’s a bonus!

They cancelled our reservation that we had through hotel.com, but charged us full price through hotel.com for the Thursday-Sunday. Since we had no where to stay we had to book for the same Friday and Saturday that we had reservations for and pay for another 2 nights so we had somewhere to sleep. While hotel.con tried to accommodate Courtyard by Marriott would not budge. They made us pay for 6 nights all together even though we only stayed 2 nights. It forced us to stay only 2 of the 4 nights we wanted to stay because we couldn’t afford the double reservation. Why would they cancel our reservation but then make us pay for the same nights we already had booked? I will never use hotel.com or Marriot again.

They cancelled our reservation that we had through hotel.com, but charged us full price through hotel.com for the Thursday-Sunday. Since we had no where to stay we had to book for the same Friday and Saturday that we had reservations for and pay for another 2 nights so we had somewhere to sleep. While hotel.con tried to accommodate Courtyard by Marriott would not budge. They made us pay for 6 nights all together even though we only stayed 2 nights. It forced us to stay only 2 of the 4 nights we wanted to stay because we couldn’t afford the double reservation. Why would they cancel our reservation but then make us pay for the same nights we already had booked? I will never use hotel.com or Marriot again.

Very clean

Very clean

Hotel was nice. Room was lovely. Restaurant staff didn’t speak English and food was good, but orders were inaccurate. Our room was “river front” but the view included a view of a few homeless encampments.

Hotel was nice. Room was lovely. Restaurant staff didn’t speak English and food was good, but orders were inaccurate. Our room was “river front” but the view included a view of a few homeless encampments.

This Courtyard Reno has officially become my new go-to! The room was super clean, spacious, and felt fresh—not old or outdated at all. The bar and food inside were so convenient, and they even delivered our food right to us at the pool! The pool and spa were amazing—total vacation vibes. But the best part? It still felt like home thanks to the clean, comfortable space and the super friendly staff. Huge shoutout to Emma at the front desk—she was incredibly kind and helpful. I’d definitely recommend staying here and can’t wait to come back!

This Courtyard Reno has officially become my new go-to! The room was super clean, spacious, and felt fresh—not old or outdated at all. The bar and food inside were so convenient, and they even delivered our food right to us at the pool! The pool and spa were amazing—total vacation vibes. But the best part? It still felt like home thanks to the clean, comfortable space and the super friendly staff. Huge shoutout to Emma at the front desk—she was incredibly kind and helpful. I’d definitely recommend staying here and can’t wait to come back!

Very convenient! Went to a Party Animals game and the hotel was right across the street! Only con was no free breakfast. But overall would stay again.

Very convenient! Went to a Party Animals game and the hotel was right across the street! Only con was no free breakfast. But overall would stay again.

It was a very busy weekend at the hotel and it was extremely short-staffed but the staff that was working were amazing and did their best to help wherever they could. People were being very mean to them and they remained professional, kind, and courteous. Thank you, Pratik and Sarah.

It was a very busy weekend at the hotel and it was extremely short-staffed but the staff that was working were amazing and did their best to help wherever they could. People were being very mean to them and they remained professional, kind, and courteous. Thank you, Pratik and Sarah.

Very nice property and convenient location for our trip.

Very nice property and convenient location for our trip.

Great place to stay and convenient for ballpark

Great place to stay and convenient for ballpark

The stay was enjoyable, we were going to a Reno Aces game and it was very easy to access. Everything was wonderful.

The stay was enjoyable, we were going to a Reno Aces game and it was very easy to access. Everything was wonderful.

They took pity on old folks and got us into a lovely room early and early parking:)

They took pity on old folks and got us into a lovely room early and early parking:)

Bad area of town

Bad area of town

Friendly check in

Friendly check in

Good service

Good service

Courtyard was ideal for this visit. I paid extra for a river view room, and wasn’t disappointed. Everything in the room was in good order. I enjoyed one dip in the hot tub. The location was convenient for walking from/to Amtrak and to/from the Pioneer Center where i enjoyed the Reno Phil concert. For me , the one thing that would improve the experience would be good strong complimentary coffee (I don't think much of in-room coffemakers)-I think that would be an appropriate amenity for the cost of the stay. The bistro food and service was high priced, but decent.

Courtyard was ideal for this visit. I paid extra for a river view room, and wasn’t disappointed. Everything in the room was in good order. I enjoyed one dip in the hot tub. The location was convenient for walking from/to Amtrak and to/from the Pioneer Center where i enjoyed the Reno Phil concert. For me , the one thing that would improve the experience would be good strong complimentary coffee (I don't think much of in-room coffemakers)-I think that would be an appropriate amenity for the cost of the stay. The bistro food and service was high priced, but decent.

Nice clean hotel.

Nice clean hotel.

Comfortable and really nice spa

Comfortable and really nice spa

It would be great if housekeeping is available for 2 nights stay. I was told it’s only for longer stays.

It would be great if housekeeping is available for 2 nights stay. I was told it’s only for longer stays.

Clean n nice

Clean n nice

Great location. Clean room and facility.

Great location. Clean room and facility.

This hotel has a friendly staff that treats you like family

This hotel has a friendly staff that treats you like family

Very clean and elegant.

Very clean and elegant.

Good

Good

I just stayed for one night, but it was clean and modern and walkable to everything

I just stayed for one night, but it was clean and modern and walkable to everything

unfortunately, Hotels did not inform us of the low clearance for the hotel parking garage. Consequently, we had to park a block away and walk in the cold and dark to reach the hotel entrance. The garage has a 6' 5" clearance and we were just one inch too tall. Be blame Hotels for this oversight.

unfortunately, Hotels did not inform us of the low clearance for the hotel parking garage. Consequently, we had to park a block away and walk in the cold and dark to reach the hotel entrance. The garage has a 6' 5" clearance and we were just one inch too tall. Be blame Hotels for this oversight.

Great place, clean newer rooms, great option when staying in Reno and ya don't want noisy casino ambiance

Great place, clean newer rooms, great option when staying in Reno and ya don't want noisy casino ambiance

We had no issues

We had no issues

Good.

Good.

Poor customer service.

Poor customer service.

It was a good experience

It was a good experience

Staff was absolutely amazing!!!

Staff was absolutely amazing!!!

I enjoyed that the hotel site was very quiet and within a walkable distance of downtown and my family! Plan on staying here for future visits😊

I enjoyed that the hotel site was very quiet and within a walkable distance of downtown and my family! Plan on staying here for future visits😊

Loved it was all non smoking

Loved it was all non smoking

Staff was good and good location

Staff was good and good location

Food not at all good, air rattled very loudly, called front desk but they never picked up.

Food not at all good, air rattled very loudly, called front desk but they never picked up.

Not the best location….

Not the best location….

Close to the ballpark

Close to the ballpark

Clean and quiet

Clean and quiet

Sofa bed had rips in it and smelled like feet. We paid extra for a room with river view and although the river was beautiful, there were a group of homeless people bathing in it the next day. Not the hotel's fault by any means. Just something to keep in mind about the location.

Sofa bed had rips in it and smelled like feet. We paid extra for a room with river view and although the river was beautiful, there were a group of homeless people bathing in it the next day. Not the hotel's fault by any means. Just something to keep in mind about the location.

Clean and as expected

Clean and as expected

Nice stay

Nice stay

I want to compliment three staff members who went out of their way to make our stay enjoyable: Manager/Concierge Tim is a great ambassador for this property going out of his way to make sure everything was effortless. He’s an asset to Marriot. Also, both Dana and Kelsey were helpful and always smiling - their attitude really contributed to our Reno experience. Some of the other front desk staff could take notes from both Dana & Kelsey at how to work with customers as their skills fell short compared to Dana & Kelsey’s.

I want to compliment three staff members who went out of their way to make our stay enjoyable: Manager/Concierge Tim is a great ambassador for this property going out of his way to make sure everything was effortless. He’s an asset to Marriot. Also, both Dana and Kelsey were helpful and always smiling - their attitude really contributed to our Reno experience. Some of the other front desk staff could take notes from both Dana & Kelsey at how to work with customers as their skills fell short compared to Dana & Kelsey’s.

They charge you $15 to park in the garage across the street, which is free to park in. When I asked about this, the front desk lady was extremely rude and lied about how the garage works. At no point do you need a key to get out. I had already parked in the free parking and basically got charged $15 for being honest that I had a vehicle. Stay somewhere else when you’re in Reno. This place is no good.

They charge you $15 to park in the garage across the street, which is free to park in. When I asked about this, the front desk lady was extremely rude and lied about how the garage works. At no point do you need a key to get out. I had already parked in the free parking and basically got charged $15 for being honest that I had a vehicle. Stay somewhere else when you’re in Reno. This place is no good.

The Volume on the TV did not work properly... I paid for high speed internet so that I could use the TV to stream and the volume was so high I disturbed the neighboring rooms. $4.95 wasted... would appreciate a refund. I was going to stop by the desk to request it but there was another customer being helped and I need to catch a early flight.

We always enjoy our stay for Hot August Nights. Location, patio,indoor sitting area. It is close to everything..

Very convenient

We have two people who are in wheelchairs and we were surprised to find out that the parking garage isn't connected to the hotel, and there was a ballgame that was sharing parking, so that made it difficult to check in, park and bring our belongings in. I also booked a king bed and sofa bed room, and there was no sofa bed available.

The actual hotel is superb- rooms are clean. Bistro is convenient and reasonably priced. The area however is quite u safe to walk around in. Convenient to ball park

Stayed one night. Nothing fancy, but good beds, super clean room. Clean linens. A/C noisy.

Easy check in, nice comfy bed and very clean. Side was ripped and looked shabby, that was my only criticism

What we did not like at all was the spa and swimming pool. It was not maintained and there were lots of bugs in the water. Its not an indoor pool.

All fine

No smoking

Absolutely loved being able to sit and enjoy the river

Quiet and restful

Great stay. Check in was quick and easy. I slept like a baby, special shout out to the black out curtains. Nice view of the river, you can hear the water rushing if you crack your window. Nice polite staff, thank you.

Beautiful, peaceful property with everything we could possibly want. Spacious updated rooms with fridge, microwave, bathtub, comfortable beds and bedding. Outdoor seating to enjoy a meal or drink with a river view. Restaurant and bar onsite.The pool and hot tub are outside next to the trees but fully covered for an indoor/outdoor feel. One of the most spacious and welcoming lobbies I've seen. Parking is in the garage across the street but it was not inconvenient. I would definitely stay here again. Casinos are nearby if you want to play but stay in a quiet environment.

It's a very nice well-kept modern hotel. The only negative is that it's $12 to park. The other thing I like coffee in the morning there was coffee there when we check in which we used the first morning and it was not replaced.

Very clean property with good amenities and walking access to downtown area. The bed was quite uncomfortable, shower water pressure was very low.

Very close to the middle of everything yet quiet and relaxing. Loved the pool and jacuzzi.

No perks like coffee in the morning. Overall a mediocre experience.

I was excited to stay at a property in downtown Reno that wasn't a casino. Unfortunately, the location didn't feel safe for walking and the bed was not comfortable. This hotel is fairly new, I was surprised that the mattress was saggy. I don't think I will book it again.

Nice staff, nice and clean room, good location.

The property was located across from the ballpark. Parking was a little bit hard because there was a game going on and the parking structure was for the stadium patrons as well. Overall I think it was ok. The staff was friendly and the room decent.

Parking

Over priced outdated

Bad coffee.

All was good

.

Dana was amazing

Great staff!

Enjoyed staying here very much but felt that the gym could use more equipment. It only had 2 treadmills, 2 elliptical machines and a weight set with 2 benches...everything else was great. Bed was comfortable, room was clean and staff was really nice.

The staff that assisted with my checkin was very rude.

This was a last minute change of plans when our Airbnb reservation ended up being a disaster. We looked on hotels.com and was able to grab a better deal than calling to check the rate- So obviously we booked it thru hotels.com. We checked in around midnight and the front desk staff was friendly and made us feel relieved to know we had a clean, comfy place to rest our heads for the next two nights. Our room was very clean, nice updated amenities, microwave, mini fridge, coffee maker, safe, AND a bin for recycling which made my eco friendly heart sing! The shower had reasonable water pressure and the beds were quite comfy. The heat was set for 70 but we like to sleep in cooler temps so we pumped the temp down and opened the window for a couple hours and the temp kept a steady 68F thru the night and the following day. TV worked great, wifi seemed to work well and the front desk accommodated requesting more towels when needed. We chose not to have any servicing of our room all day since we felt it was not needed. There was food offered for a fee but the prices were a bit steep and we already had brought breakfast items with us. We didn't have any issues with noisy neighbors. I also noticed recycling containers around the hotel which was impressive to me that they were highly visible for guests to use. We had a rental car and used the parking garage for fifteen/day- pricey but still less than the Airbnb total. Sounds like years ago parking was free but not anymore.

Clean and quiet in a very convenient downtown location

We checked in but couldn't park our truck in the garage and the parking lot where they told us to park was dark not protected and there weren't any other cars in the lot. We noticed a lot of people walking around and we didn't want our truck broke into. Plus it was a new Sierra Denali. So we checked out since we didn't have any other options and went to another hotel. Of course they charged us for one nights stay but wasn't happy about that since we tried to find a place to park. Was not happy at all with the people there. I don't believe we should've had to pay anything.

Chose this hotel, because they had electric chargers and courtyard Marriott’s are pretty predictable. Unfortunately, we arrived late due to storm traffic and no chargers were available. We were a bit stiff from the long drive and had to buy Tylenol from their market. Would’ve been nice to get a little more personalized treatment given the difficult roadtrip with kids. Hotel seemed nice but we were only there for a quick sleep.

Good but TV don’t work

Right across from the Reno baseball park, this hotel is a wonderful place to stay in Reno. It is very clean and quiet. You can walk to casinos, restaurants, and the Reno Event Center all within 10 minutes. The amenities in the hotel are typical with a coffee bar and bistro available. There was a microwave and fridge in the room. We had a river view and could see the ducks swimming and hear them which was fun. The bed was a little firm for my taste but still the room was clean and quiet…2 must haves for me. The front desk people are polite and check in and check out was easy. Public parking is in the garage next door and you do pay $10 a night for it, but it is convenient and your hotel key gets you in and out privileges. Overall-I would definitely stay here again when coming to Reno. I also recommend Dark Shot Coffee and Mellow Fellows Bar and Grill right across the street. Both great places for food and drink!

Low-key atmosphere

The only thing I didn't like so much there was only certain hours to get any food as t the besstro . But I guess for the size of the place they have to have. That way .

Friendly staff. Went out of their way to accommodate us with our needs.

Nice clean property. Good restaurant and coffee place right across the street.

The parking situation at this hotel is TERRIBLE! I will not stay again.