Grand Bay Hotel San Francisco

This hotel was perfect for our Bay Area trip; centrally located between SF and SJ. The property is in a business district so it was not very busy on the weekend. The staff was welcoming and efficient. The room was very nice and clean. I loved the pillow-top mattress, but my hubby said it was too soft for him. The bathroom was a little outdated, but effective. Water pressure? Meh. The fridge was useful, and there was a microwave downstairs in the lobby. We would definitely stay here again.

Lovely lagoon location. Quiet, relaxing and clean. Great stay.

Nice view from room and spacious room and a nice coffee shop and bar the area is safe and nice

Great stay only one night but felt welcomed .Great staff ,clean room and property.

Parking fee was too high at over $50. They also charge a "facility fee" of $22, which was totally unexpected. If I paid for the hotel stay, I already paid for the facility. Between the two fees it amounted to more than 50% of what I already paid for the hotel stay. The whole thing came across as shady.

Suited my needs. No major complaints. Reminded me of how hotels used to be. Staff was responsive. Facility was well maintained. Garage was not as good. I'd go there again.

Overall great value hotel. Friendly staff and centrally located for our purposes.

Totally inadequate considering the 4 star room rate.

Nice place and good location. I like the restaurant in this hotel.

Enjoyed the breakfast at Waterside Grill and Lounge.

Bed has a lumpy, wrinkled pad under bottom sheet which doesn’t stay tucked in anyways; only 2 bath towels in the room, 4th floor hallway is an icebox, $50 just to park, the coffee in the coffee shop is not good, the room is very clean, and property is quiet. In general, I wasn’t too pleased but it wasn’t bad.

The rooms aren’t spacious. And I hate a bathrooms without fans. Funky.

The view No complimentary parking, the shower drain water was going down very slow

Its very friendly

.

Great location proximity to the airport very convenient location

Location was grand Food was cold Tv didn’t work Got charged resort fees twice

Very friendly staff, this hotel used to be the Sofitel beautiful property great location in Redwood City Comfortable rooms and public areas friendly team members

Very friendly staff, this hotel used to be the Sofitel beautiful property great location in Redwood City Comfortable rooms and public areas friendly team members

Very good

Room was clean - furniture was a little dated andbanged up but other than that it was a very nice place to stay.

Communication about events held there could be much better. Also shuttle to air port would be nice.

Very nice hotel.

Exceptional

Stayed few times the location on the waterfront The elimination of the mini bar is not a good move Less preserved rooms that in the past. No real good service of the maintenance teem

Clean rooms and staff were accommodating!

Staff was super friendly No bean bags for the corn hole game

No bean bags for the corn hole game

Nice view room. Pool big enough to swim. Good gym

Nice spot, hidden gem by the bay. The mandatory $55 for garage is atrocious!!! There needs to be another option. In a good or bad economy this is unjustified as this is not a city center by any means. The other thing I didn't like was no water refill station, not even in gym. Too many single plastic bottle usage right by the bay is also unattractive. Pool was nice, but it is small and no hot tub.

So my room had a hole in the ceiling and the wall was damaged the bathrooms need updates

Ash greeted us when we arrived and we were blown away by his kindness, professionalism and welcoming nature. It is rare to meet someone so gracious and as we were there dealing with a family tragedy it made us feel loyal to Marriott for future bookings

Ash greeted us when we arrived and we were blown away by his kindness, professionalism and welcoming nature. It is rare to meet someone so gracious and as we were there dealing with a family tragedy it made us feel loyal to Marriott for future bookings

Superb

Exceptional

Wasn't thrilled about the view of the parking structure.

Really great property! Clean rooms and great staff! Parking is ridiculously expensive, but that is the only issue.

Lovely location and clean. Fantastic hotel We had a problem with the booking and the staff were challenging rather than supportive

Nice experienc

The food and drinks are too expensive for the quality

Enjoyed the hotel. Suite was perfect for our family of 4

The young woman at the front desk is excellent at customer care!

Check in and check was a breeze. The rooms were very clean. The restaurant personal were exceptional. I really have to praise the Valet . I woke up to a puncture tire on my personal vehicle the morning of departure. The valet attendant went above and beyond to repair my tire just enough to get the care to tire shop. Special thanks to him, and I'm sorry i did not get his name.

water pressure

Great room

Great experience for a very reasonable price.

Pleasant

Didn't have Breakfast

If you want check out Silicon Valley, this is perfect location, you can walk to Oracel

Everything went well .Nice staff.Clean room. Wife would have liked a microwave to heat her popcorn. But nice place.

Beds really comfortable, great house keeping and staff. Big tv, can plug your own device with decent wifi. Our coffee machine was hit and miss. Parking is too expensive, around $50 per night. We never knew about breakfast so no idea how it is.

Nice

Exceptional

Nice

Hotel is great. Parking at $50 per night is absolutely ridiculous.

Clean room excellent staff really enjoyed my stay

clean room

Beautiful, spacious Nothing

Beautiful, spacious Nothing

Somewhere in your description of the hotel you should mention that parking costs $50 per night!!! An outrageous amount.

Everything.\nWas wonderful

Exceptional

Superb

The man who he led us in was wonderful. It was fun talking to him. Bed not very comfortable. Expensive restaurant/bar. Had to pay nightly for parking.

Parking

Exceptional

Superb

Wonderfully clean establishment, great customer service. Only thing is the parking now being run separately by Metropolis - set-up was cumbersome and did not work well. Furthermore, corporate account typically covered on-site parking and now it no longer is included.

Very good

Stay away. Lobby is nice but the rooms don’t match. The worst part is the service and rudeness of the staff. Impossible to get help or speak to management. I’ve traveled internationally and have never had this much trouble with an establishment.

Bar / lounge is AMAZING. all of staff are so helpful

very friendly, warm, clean, and the food was delicious!

very friendly, warm, clean, and the food was delicious!

Good

Good

The cleanliness. Na

The room was comfy.

The room was comfy.

It sad when an elegant and vibrant hotel loses its stature. The Grand Bay as it is now called used to be one of The premier hotels on the San Mateo Peninsula. That time has passed. The staff was pleasant and courteous. However, only one person working check in on a Saturday afternoon? C’mon! The rooms are worn, water pressure weak, and that’s a shame. It will be my las last stay there!

It sad when an elegant and vibrant hotel loses its stature. The Grand Bay as it is now called used to be one of The premier hotels on the San Mateo Peninsula. That time has passed. The staff was pleasant and courteous. However, only one person working check in on a Saturday afternoon? C’mon! The rooms are worn, water pressure weak, and that’s a shame. It will be my las last stay there!

Excellent hotel and service

Excellent hotel and service

Great!

Great!

Comfortable room and bed, nice staff. Amenities are okay, bar and restaurant looked nice in the lobby, I did not have time to try it. Redwood shores is convenient nearby 101 freeway entrance. Hotel is aging and is a high price for what you get. Garage parking detached from hotel which is clunky, and expensive as they charge additional $20/night for it. They also charge a separate amenity fee, so be prepared for a large charge for a few nights on top of the room and taxes.

Wonderful customer service! From check in to check out. Highly recommend!

Wonderful customer service! From check in to check out. Highly recommend!

Everything was good

Everything was good

Everything was perfect

Everything was perfect

Cleanliness , food and service were all very good!

Cleanliness , food and service were all very good!

Ok Ok

Yes rooms are spotless but the amenities can be improved. E.g., shower cap, bathroom slippers etc.

Yes rooms are spotless but the amenities can be improved. E.g., shower cap, bathroom slippers etc.

Decent hotel. Market place closed for 30 minutes and there was no way to get a cup of coffee. Why not staff another person during breaks? Ridiculous since there were 3 in the restaurant area standing around. Why not put real cups and glasses in the room? Flimsy plastic and paper don’t merit this class of hotel. $30 parking and $20 resort (what facilities) fee is ridiculous.

Bedding provided best ever sleep experience extra charges for amenities and parking

Service was excellent!

Service was excellent!

We were there for 5 days and never had our room serviced, I had to ask for towels and someone get the trash, otherwise staff is very nice

We were there for 5 days and never had our room serviced, I had to ask for towels and someone get the trash, otherwise staff is very nice

Overall everything. Room was clean, bed was comfy, registration desk people were great, and felt safe on the premises. I like that the elevator will not leave the main floor without using the room key.

Overall everything. Room was clean, bed was comfy, registration desk people were great, and felt safe on the premises. I like that the elevator will not leave the main floor without using the room key.

Everything was good except one of the receptionist wasn’t welcoming me I have no clue why she did that. I just wanted them to ensure reflecting my point on my membership plz I don’t why they didn’t asked about it This my membership in Marriott # 592241691 Please ask them to reflect it.

The combination of warm service, comfortable room, and a solid breakfast made this a stay I’d happily repeat. Highly recommended for both leisure and business travelers

The combination of warm service, comfortable room, and a solid breakfast made this a stay I’d happily repeat. Highly recommended for both leisure and business travelers

Yes

Yes

We got $20 amenity fee charge at the time of checkout, which should be included in the base room price.

We got $20 amenity fee charge at the time of checkout, which should be included in the base room price.

Inconvenient

Inconvenient

The rooms were comfy, the bed was comfy and the resort had excellent food and options for dining. I would go back in a heartbeat!!

The rooms were comfy, the bed was comfy and the resort had excellent food and options for dining. I would go back in a heartbeat!!

Paid $900 CAD for a terrible sleep. Will not stay here again.

Paid $900 CAD for a terrible sleep. Will not stay here again.

Room staff was clean and staffw as very courteous

Room staff was clean and staffw as very courteous

Great ambiance at grill bar resto.

Great ambiance at grill bar resto.

All staff had incredible customer service

All staff had incredible customer service

Great service

Great service

Everything was awesome.

Everything was awesome.

The staffs are nice.

The staffs are nice.

1st night hot water lasted for 10min. 2nd and final night there was no hot water at all.

1st night hot water lasted for 10min. 2nd and final night there was no hot water at all.

Nice stay

Nice stay

Easy hotel close to he airport. Would stay here again.

Easy hotel close to he airport. Would stay here again.

The same thing happened to another guest. There seem to be some kinks that need to be worked out during the transition to Marriot.

The same thing happened to another guest. There seem to be some kinks that need to be worked out during the transition to Marriot.

Great sized rooms and bathrooms. Prompt staff.

Great sized rooms and bathrooms. Prompt staff.

This hotel was beautiful, staff was friendly and helpful. Beautiful setting

This hotel was beautiful, staff was friendly and helpful. Beautiful setting

Nice rooms, safe area, great restaurant

Nice rooms, safe area, great restaurant

One of the unexpected joys of my stay was the nearby boardwalk. I happened to visit on a gorgeous day, and it was perfect for a long, peaceful stroll. It added a lovely touch to the overall experience. All in all, I would happily stay here again. With the Marriott transition underway and such a strong team already in place, I’m confident this hotel is only going to get better.

One of the unexpected joys of my stay was the nearby boardwalk. I happened to visit on a gorgeous day, and it was perfect for a long, peaceful stroll. It added a lovely touch to the overall experience. All in all, I would happily stay here again. With the Marriott transition underway and such a strong team already in place, I’m confident this hotel is only going to get better.

they need to upgrade the rooms

Central location Quiet Comfortable bed Nice gym Not enough luggage carts $30 to park in unsecured parking garage with lots of theft warning signs Resort fee for an unheated pool Cornhoke games with no sacks

Nice surroundings.

Nice surroundings.

Location is great and the staff are friendly and very personable. This is truly a benefit as the hotel has undergone several ownership transitions since I started visiting about a decade ago. Facilities are undergoing renovation a floor at a time, so some rooms are better than others. However the restaurant is great, with seasonal menu changes, and the location adjacent to the lagoon has wildlife and nice walkability.

Location is great and the staff are friendly and very personable. This is truly a benefit as the hotel has undergone several ownership transitions since I started visiting about a decade ago. Facilities are undergoing renovation a floor at a time, so some rooms are better than others. However the restaurant is great, with seasonal menu changes, and the location adjacent to the lagoon has wildlife and nice walkability.

nice gym

nice gym

Staff is excellent and friendly

Staff is excellent and friendly

Quick accommodating and easy friendly

Quick accommodating and easy friendly

Rooms really clean and cozy

Rooms really clean and cozy

Check-in / reception was great! Very friendly and helpful! Good food and food options in the restaurant, also very quick! Gym is decent for a hotel, appreciated the variety of equipment. Counters in the room were not cleaned, there were rings from cups there before.

Check-in / reception was great! Very friendly and helpful! Good food and food options in the restaurant, also very quick! Gym is decent for a hotel, appreciated the variety of equipment. Counters in the room were not cleaned, there were rings from cups there before.

Bad customer service

Bad customer service

I loved the whole night and I enjoyed the room!

I loved the whole night and I enjoyed the room!

Very good service love the staff very friendly and bar staff excellent service with the food

Very good service love the staff very friendly and bar staff excellent service with the food

Exedia says includes taxes and fees. Expect to pay another $50/day for parking and resort fee. Property was fine.

Exedia says includes taxes and fees. Expect to pay another $50/day for parking and resort fee. Property was fine.

It was very beautiful by the water

It was very beautiful by the water

The room was great and the bed was comfortable but dated. The windows were filthy which was sad because it has a decent view of the surrounding area and lake Windows were really dirty and the bathroom was dated

I had to leave early. Still had to pay for the nights that I did not use. Coffee corner is expensive and not really good.

Housekeeping took my towel from home and left their cleaning rag on dresser.

Housekeeping took my towel from home and left their cleaning rag on dresser.

I’m extremely disappointed with my recent booking experience. I originally came and booked a room for $185, but to my shock, I was charged $344 with no clear explanation or valid reason. This feels misleading and unfair. As a customer, I expected honesty, transparency, and respect not unexpected hidden charges or sudden price changes. This experience left me frustrated and dissatisfied, and it makes me question whether I can trust booking here again. The staff is rude

Peaceful, quick and quiet.

Peaceful, quick and quiet.

Clean facilities

Clean facilities

It was quick and simple

It was quick and simple

Why no microwaves?

Why no microwaves?

This is a business hotel located in the middle of a business park. All outside restaurants were located at least a mile away. Room was a little small for the price. The special price we received hardly covered the parking fee which was outrageous. Would not recommend this hotel to families or anyone on a budget looking for a quick overnight stay

This is a business hotel located in the middle of a business park. All outside restaurants were located at least a mile away. Room was a little small for the price. The special price we received hardly covered the parking fee which was outrageous. Would not recommend this hotel to families or anyone on a budget looking for a quick overnight stay

Beautiful property. Wonderful staff.

Beautiful property. Wonderful staff.

Nice mid-peninsula hotel. Nice beds. Nice running paths.

Nice mid-peninsula hotel. Nice beds. Nice running paths.

The host were very friendly and not to far from San Francisco if your driving

The host were very friendly and not to far from San Francisco if your driving

Great hotel. Both for business and leisure

Great hotel. Both for business and leisure

This place charged another fee per night in hidden fees that they did not disclose until checkout (I had read previous reviews and called to ask prior to arriving) because I booked on Hotels.com.

This place charged another fee per night in hidden fees that they did not disclose until checkout (I had read previous reviews and called to ask prior to arriving) because I booked on Hotels.com.

Overall a great hotel, site, restaurant and bar. Front desk staff could be a bit more friendly especially the gal that checked me in

Overall a great hotel, site, restaurant and bar. Front desk staff could be a bit more friendly especially the gal that checked me in

Stayed the night for the Fork and Film event. Nice area, not congested at all, parking is right next to the hotel (30$).

Stayed the night for the Fork and Film event. Nice area, not congested at all, parking is right next to the hotel (30$).

Resort fee $20 and parking $30 a night, old dusty carpet in the rooms

Good beds. Good pillows. Great maid service. Great location. The lobby and restaurant smells of body odor.

Good beds. Good pillows. Great maid service. Great location. The lobby and restaurant smells of body odor.

Excellent

Excellent

The only thing that we liked was the location The reservation was for a signature king and we were given a double bed. They charge $30 per night for parking. It’s ridiculous for the location to charge that much. It should have been disclosed at the time of booking

Couldn’t find binle

Couldn’t find binle

The manager is beyond amazing; she’s the reason it didn’t feel right. But the room was dirty tho

The manager is beyond amazing; she’s the reason it didn’t feel right. But the room was dirty tho

The beds were clean and comfortable. Looks like the Merriott hotel chain will probably purchase the location.

The beds were clean and comfortable. Looks like the Merriott hotel chain will probably purchase the location.

Some of the surrounding areas can be pretty busy and cause travel times to take much longer than expected. Especially Downtown San Francisco. Having a much quieter, modern, comfortable, and more laid back place to get back to and relax definitely helps. It’s centrally located to multiple popular areas, including the SF airport, Palo Alto/Stanford University, Half Moon Bay, Golden Gate Bridge, etc. I would definitely stay here again if I have a need or desire to return to the region.

Some of the surrounding areas can be pretty busy and cause travel times to take much longer than expected. Especially Downtown San Francisco. Having a much quieter, modern, comfortable, and more laid back place to get back to and relax definitely helps. It’s centrally located to multiple popular areas, including the SF airport, Palo Alto/Stanford University, Half Moon Bay, Golden Gate Bridge, etc. I would definitely stay here again if I have a need or desire to return to the region.

Awesome property not far from many stores and resturaunts.

Awesome property not far from many stores and resturaunts.

Very quiet place to visit and good service drinks a little too pricey but good

Very quiet place to visit and good service drinks a little too pricey but good

The hotel is located in a quiet area surrounded by businesses. However, it’s also located near a small airport for personal planes and those are very noisy and heard often during the day. Only an Issue for those that sleep during the day. Nice view of lagoon. Convenient self parking. Lobby is very nice, with bar, and cafe. Disappointed with the room, weird musty smell in room. The water pressure in the shower is almost non existent. When the toilet clogged, and a request was made at the front desk for help, no one came to fix the toilet. The mattress is rock hard, with a pillow topper on top. Which is somewhat ok for back sleepers. If you’re a side sleeper you will be in pain. The AC doesn’t work well which forces you to crank the window open. You will hear your neighbors hotel doors slamming shut, constantly. Thin walls. Bedding was clean and white, same with towels. Overall room cleanliness was good. Parking is $30 a night. Overall, for the price it’s decent, but I doubt I will stay here again.

The hotel is located in a quiet area surrounded by businesses. However, it’s also located near a small airport for personal planes and those are very noisy and heard often during the day. Only an Issue for those that sleep during the day. Nice view of lagoon. Convenient self parking. Lobby is very nice, with bar, and cafe. Disappointed with the room, weird musty smell in room. The water pressure in the shower is almost non existent. When the toilet clogged, and a request was made at the front desk for help, no one came to fix the toilet. The mattress is rock hard, with a pillow topper on top. Which is somewhat ok for back sleepers. If you’re a side sleeper you will be in pain. The AC doesn’t work well which forces you to crank the window open. You will hear your neighbors hotel doors slamming shut, constantly. Thin walls. Bedding was clean and white, same with towels. Overall room cleanliness was good. Parking is $30 a night. Overall, for the price it’s decent, but I doubt I will stay here again.

The beds were terrible. They both had springs coming up and we went to the chiropractor each day because of it. We’re not able to change rooms. Very loud and when asked two weeks in advance to my stay what room type I would like I sent it in twice and did not receive what I requested.

The beds were terrible. They both had springs coming up and we went to the chiropractor each day because of it. We’re not able to change rooms. Very loud and when asked two weeks in advance to my stay what room type I would like I sent it in twice and did not receive what I requested.

The rooms are really nice but the bed in our Junior suite was old and saggy in the middle. We complained to the management about the state of the bed and they said oh yeah, we've been hearing lots of complaints about the beds so I think that that is in need of an upgrade. Other than that, it's a nice hotel. It's a little bit worse for wear but they said they were going to do a remodel soon.

The rooms are really nice but the bed in our Junior suite was old and saggy in the middle. We complained to the management about the state of the bed and they said oh yeah, we've been hearing lots of complaints about the beds so I think that that is in need of an upgrade. Other than that, it's a nice hotel. It's a little bit worse for wear but they said they were going to do a remodel soon.

Good stay

Good stay

Very nice hotel. Bathroom had no fan. Bed was old and too soft.

Very nice hotel. Bathroom had no fan. Bed was old and too soft.

Felt like room size is small for that big property. Staff is very good, location clean and all good

Felt like room size is small for that big property. Staff is very good, location clean and all good

The location was beautiful and serene. A perfect place to relax. The walking path was beautiful and the grounds were clean and well kept. The staff was friendly and helpful. I would stay here again.

The location was beautiful and serene. A perfect place to relax. The walking path was beautiful and the grounds were clean and well kept. The staff was friendly and helpful. I would stay here again.

Rooms are dusty and clearly dated. Bathrooms unclean. Staff is great, very amicable and accommodating.

Rooms are dusty and clearly dated. Bathrooms unclean. Staff is great, very amicable and accommodating.

The property is beautiful. The lobby is gorgeous. They’re in an industrial area so there are huge companies everywhere. The room is average. The bed that I had must be 20 years old. It was sunk in the middle hard as a rock creed with springs.

The property is beautiful. The lobby is gorgeous. They’re in an industrial area so there are huge companies everywhere. The room is average. The bed that I had must be 20 years old. It was sunk in the middle hard as a rock creed with springs.

Easy access from the freeway and very quiet with private parking.

Chairs need replacement. Restrooms should be redone - they looked old

Beautiful, clean property and easily accessible.

It was a very clean and comfortable stay.

The room was very dusty. It look like it hadn’t been cleaned in a while

This hotel was pretty nice, our room was clean and it was in a quiet area. The only doenside is parking is 30$ a day, which is outrageous, and they dont comp it.

Really enjoyed our time there. The hotel room was clean and comfortable beds. Nice pool with lobby

La verdad que en las fotografías se miraba que las habitaciones estaban muy cómodas, pero son demasiado pequeñas, y el baño estaba sucio, sobre todo el but tup

Transparency is a basic expectation when booking any accommodation. There was no mention of these fees in the confirmation email, the reservation platform, or the front desk until I was already locked into the stay. This feels misleading and unprofessional. Guests should be informed of all costs upfront — not surprised with added charges after the fact. Until this issue is addressed and pricing is made more transparent, I cannot recommend this property and will be taking my business elsewhere in the future.

The carpet is old as

the hotel was beautiful, it’s pretty clean

I don't think it says in Expedia that parking is $30/night, but it is.

They charge you for fees that they never tell you about. Staff is so rude and the room mostly the bathroom are not what they look like. It doesn’t have ventilation and it’s old.

Restaurant and bar works service ever not friendlys bartenders ignoring me all night

Staff was very friendly

Just enjoyed another fine stay at this hotel. Rooms are nice and roomy, would like comfier pillows, but a great hotel.

This is a nice place and the view is awesome on the water side of the building. The city views are not bad either

Everything was ok but bed was very uncomfortable. Mattress was in bad condition and gave us backache.

The Grand Bay Hotel offers spacious rooms with comfortable chairs for reading or watching TV and ample desks for working. I particularly appreciated the restaurant, which offered a variety of dinner options so I didn't have to venture out. The service was good, the staff friendly. The hotel is close to SFO, convenient for catching a flight.

We were there for a family wedding- we liked that there were areas to gather to sit with family. The dining options were a bit limited by time and menu. The staff were mostly unwilling to offer separate checks to our party. The wedding itself was wonderful.

When I checked in, I walked into a room that appeared to be occupied with shoes, a bag and towels on the ground. When I went back to the front desk, I was told "oh that's weird". I was given another room down the hall, but it was a terrible experience overall, and I was shocked there wasn't more empathy or at least an apology for such a shocking and poor experience.

Beautiful hotel. Nice views. Very quiet area. The complimentary room upgrade was so sweet. The room was so spacious and the bed was super comfortable. Good food at the restaurant too.

Clean and staff were so kind

Check in began well. And the pool was great. Kids had a good time. However it went downhill from there. The cleanliness wasn’t great in the room. There were hairs on the bed. Also, the door for the connecting room wouldn’t shut and lock. Had to push with force to finally get it to go. Last the staff at the restaurant was beyond rude. Will not be staying again

Having to pay a daily resort fee and a daily parking fee was excessive for the amenities this hotel offered.

It was safe, quiet and walkable.

Used to Hyatt, Marriott… dated look in bath and room. Bed was comfortable! Wish they had nespresso rather than Kirig.

It was great!

The only thing I was disappointed with was having to pay $30.00 per night for parking and $20.00 more per night for a resort fee. That added $50.00 per night to the room. I'd rather be told the real price up front. Other than that, the employees were great and the room was fine.

Good

Great property and room was nice. Shower didn’t drain properly though and water would sometimes pool.

Overall a good hotel to rest the night. Spacious room and bathroom. Slight issue with bathroom flush but maintenance was able to resolve immediately even at night. Breakfast (room service) was expensive with incredulous tax. I recommend delivery from elsewhere.

Restaurant and bar not open late enough. Good wine choices. Coffee shop that is only open until 11:00 closes at 0930 (without a sign on the window and people lined up waiting) so the person working can take a 30 minute break. No one to relieve her. Waited so long to get seated for breakfast that we left and went elsewhere.

This was the worst experience I have had staying at a hotel. We stayed there for 25 days. Very unhelpful staff. Our bath drain got blocked. The staff were unable to fix it in a timely manner, so we had to move to another room. Was told it happens all the time. We asked for compensation for the inconvenience and got none. Was told that they had dealt with the problem. We will not use Expedia for booking hotels, once you pay, you are on your own.

Spacious and Comfortable Room, Nice Design of the Lobby and the Outdoor Area

Had a good stay

I loved my stay!! Will definitely come back and recommend it to friends and family. This is by far the best hotel in the Bay Area. Waterside Grill has the best food too! I loved the pool and the views by the water. Got me some tan and enjoyed my experience. Overall 5 stars!! Thanks Grand Bay! It highly recommended for getting vacay vibes not too far from home (SF)

Cleaning staff nice, but 2 stays in a row, room not cleaned well. 1x a bra left behind on the floor, 1x garbage can not emptied. Makes me question where else the cleaning is lacking. Front desk staff usually just medium-friendly. Hotel rooms are run down and showing a great deal of wear and tear. Definitely need to renovate/ update. Rooms have historically been very dimly lit, dark, and dank. Have stayed there a handful of times in the last couple of years. This last stay will probably be our last time there.

Great

I stayed here with my fiancé, mother and 1 year old daughter. When we first arrived it looked very nice and check in was simple. We reserved the 1 bedroom suite and the room was really nice! However, the internet was out in our room and maintenance had to come to figure out it wasn’t going to work. They switched us rooms which was fine. My fiancé went downstairs to grab some more items from our car and the front desk staff was making him feel rushed to move his car. As if they aren’t the ones that just made us move to another room. And if you have a toddler I’m sure you know how much stuff you have to bring when you are traveling.. That was a little frustrating and I felt kind of rude. It was a nice place overall and the beds were comfy but we just unfortunately got unlucky with this experience.

Beautiful place right on the he water. Parking is a bit pricey but a very nice facility.

Location is good but hotel needs upgrade.

Pool not so clean and surrounding areas. Great staff very friendly and professional.

I like everything of this hotel the only thing that sucks is that you have to pay for parking space

Stayed here often.Good location away from freeway noise.

Very nice and clean property.

I had an excellent two night stay at the Grand Bay Hotel SF. I was greeted warmly and upgraded upon an early arrival. Excellent gym and great food choices at the property. Room was adequate if not a bit outdated. I enjoyed my stay and will definitely return next time I need a hotel on the peninsula.

Beds are very uncomfortable; no mattress top and you can feel the springs.

Been here’re before its the spot

Elaine. the counter clerk is VERY RUDE not only to me and my wife, but 3 other couples I recommended staying there for my 80th birthday. All other staff members and cleaning staff were courteous and excellent. Because of Elaine, neither I nor my friends will ever stay again at the Grand Bay Hotel. She is a detriment to the hotel. I heard other guests complain about her.

It was a good stay. They kept having issues with their computer systems. Ironically, they are located in the heart of Silicon Valley. This property was quite understaffed as well. Parking needs to be more resonable and they need to provide EV chargers.

The bar and restaurant staff were amazing!! Our room was spotless and cleaned daily. Front desk people not as friendly but not bad. Really enjoyed our stay!! 10/10

The property was clean and the staff were lovely. The rooms were fine, but needed updating. Our bathroom mirror was broken. The bathroom was fine but definitely dated. There was no fan in the bathroom which made it difficult to defog the mirror. With that being said, the beds and pillows were amazingly comfortable.

Convenient

This continues to be a very fine hotel. The rooms are nice and the overall setting is very pleasant.