Quality Inn Redding near I-5

Thank you,

The best free breakfast in town.

The room was to be accessible. The floor was coming apart. Not suitable for a person with a walker and balance issues. The floors sloped. It appeared to have had water damage. The planks were raised causing a trip hazard. Not safe for anyone. I was not safe either and tripped a few times. That room should not be used until it is redone.

Room and furniture were a little run down and could use some updating. Breakfast was very good! Staff was very helpful. Bed was quite comfortable.

Tv was no working

The ledges of the windows of the office were caked with dirt. The hotel room has paint coming off of the bathroom walls and the dresser. The bathroom was caked with dirt in the shower and the wall bases. Hair on the sink, soil stains on the pillow cases, mold and mildew on the shower curtain and infected bodily fluids like mucus on the shower wall and curtain.

On the other hand, looks and feels like they stopped mid-renovation with no intention of completion. Space for a sofa and two big chairs and an area for shelving in the bathroom -- but instead just rickety old furniture. Nothing on the walls. Nothing.

Front desk guy was very nice

The room was clean, the tv did not work, wouldn’t or couldn’t help with the issue, breakfast was good

I didn’t like having to cross the parking lot to get to the breakfast place, but not a deal breaker

Breakfast was good, with many options. Better than many other similar places. Overall, not a place I would recommend or a place I’d ever stay in again.

The furniture was outdated and uncomfortable, the rooms were poorly maintained and the homeless population was a concern.

Clean, nice staff, pet friendly large rooms

Very clean. Staff was great. breakfast excellent

Yes

There were boogers all over the walls in my room

All good

The room was not clean upon arrival. There was visible hair and dust throughout the space, and the towels did not appear to have been properly washed. Unfortunately, this affected our overall experience

If I could rate this place a zero I would! This is not a true Quality Inn. The walls were disgusting, floors were pealing, horrible smell. The bed was so lumpy it killed my back. Worst place ever!

First room booked in was not cleaned well. So they gave is a different room an ot was very spacious an clesned. Breakfast was was basic

oom left me wondering if anybody even cleans in here the curtains look like somebody's supooged on them... but had clean sheets.

My tub did not drain for a very long time

Once we got the problem with our check in solved. The staff was friendly, the room was basic and that’s all we needed. Breakfast was a little sparse.

Once we got the problem with our check in solved. The staff was friendly, the room was basic and that’s all we needed. Breakfast was a little sparse.

Lastly, the breakfast was not good. I have no idea what kind of scrambled eggs they were (probably powdered). The bacon was see thru. Not kidding. Potatoes awful. A one star is all i could give for this stay.

Lastly, the breakfast was not good. I have no idea what kind of scrambled eggs they were (probably powdered). The bacon was see thru. Not kidding. Potatoes awful. A one star is all i could give for this stay.

There is no hot tub

The pillows weren’t that great.

Stopped through with my dog on the way to Oregon and they are so nice and accommodating, breakfast was so good.

Stopped through with my dog on the way to Oregon and they are so nice and accommodating, breakfast was so good.

paper cups for coffee would be nice

We stayed at the Quality Inn for 3 nights. The room was not cleaned once during our entire stay despite our repeated requests to have our room cleaned. Trash was not empty, beds were not made, bathroom not cleaned. Their front desk doesn’t answer the phone. I tried to call continuously in order to get someone, and the phone was finally picked up at the 5th try, only to be set aside to prevent it from ringing. We have to go to the front desk every night to get fresh towels and soap. Same thing happened to the 2 other rooms my friends stayed. They don’t have the blow dryer in some of the rooms, including ours. The front desk just keeps politely saying “I’m sorry,” but take no actions. Worst hotel experience ever.

We stayed at the Quality Inn for 3 nights. The room was not cleaned once during our entire stay despite our repeated requests to have our room cleaned. Trash was not empty, beds were not made, bathroom not cleaned. Their front desk doesn’t answer the phone. I tried to call continuously in order to get someone, and the phone was finally picked up at the 5th try, only to be set aside to prevent it from ringing. We have to go to the front desk every night to get fresh towels and soap. Same thing happened to the 2 other rooms my friends stayed. They don’t have the blow dryer in some of the rooms, including ours. The front desk just keeps politely saying “I’m sorry,” but take no actions. Worst hotel experience ever.

The room was clean but the desk chair was broken. You could not sit in it. It had no back support.

The room was clean but the desk chair was broken. You could not sit in it. It had no back support.

Loved the proximity to restaurants

Loved the proximity to restaurants

Staff was very friendly, met all my request thank you

Staff was very friendly, met all my request thank you

One of the office personnel yelling at a other guest the. Coos showing up

Zz

Zz

Floors and shower walls should be cleaned. The top bed sheet had multiple stains on it

Floors and shower walls should be cleaned. The top bed sheet had multiple stains on it

Quiet

The location was fine The front desk clerk, the fact that the faucet fell of in the bath tub…

VERY NICE BATHROOM

VERY NICE BATHROOM

Everything went well except for one staff on duty the night of 12/28. The lady who checked us in was rude in the sense that when we were asking questions she pretended not to hear and when I repeated the question she responds without looking at us. And this happened more than twice. All other staff were great.

Everything went well except for one staff on duty the night of 12/28. The lady who checked us in was rude in the sense that when we were asking questions she pretended not to hear and when I repeated the question she responds without looking at us. And this happened more than twice. All other staff were great.

This is the second time we’ve stayed at this property. We stayed here on our way out of California and on our return trip. The property is older and shows it’s age but is well kept and clean. The staff is very friendly and helpful. In particular, Caitlin, who checked us in upon arrival both times. I had waffles for breakfast because the eggs, bacon, and potatoes seemed undercooked on our last trip. Also of note was the wi-fi is spotty or unusable in the rain which was falling during both our visits. It does work fine when no rain is falling. Lastly, we showed a message waiting on the phone which was false. On out last visit the phone in the room didn’t work at all but did function this time with that misreporting. All in all this is a great place to stay if you are passing through Redding and are on a budget. It’s quiet and the beds are comfortable but there are no frills. I would stay here again.

This is the second time we’ve stayed at this property. We stayed here on our way out of California and on our return trip. The property is older and shows it’s age but is well kept and clean. The staff is very friendly and helpful. In particular, Caitlin, who checked us in upon arrival both times. I had waffles for breakfast because the eggs, bacon, and potatoes seemed undercooked on our last trip. Also of note was the wi-fi is spotty or unusable in the rain which was falling during both our visits. It does work fine when no rain is falling. Lastly, we showed a message waiting on the phone which was false. On out last visit the phone in the room didn’t work at all but did function this time with that misreporting. All in all this is a great place to stay if you are passing through Redding and are on a budget. It’s quiet and the beds are comfortable but there are no frills. I would stay here again.

-sheets had not been changed from previous guest/ obvious they were slept in. - hair throughout the bed - visibly dirty comforter -hair along restroom floor/baseboards Breakfast: Good! Eggs waffles, coffee, etc. Overall. Price is affordable for a place with breakfast. We stayed there 2 years ago and it was nice and clean. Figured we would do it again as we traveled this year, but definitely not the same experience. -

-sheets had not been changed from previous guest/ obvious they were slept in. - hair throughout the bed - visibly dirty comforter -hair along restroom floor/baseboards Breakfast: Good! Eggs waffles, coffee, etc. Overall. Price is affordable for a place with breakfast. We stayed there 2 years ago and it was nice and clean. Figured we would do it again as we traveled this year, but definitely not the same experience. -

Breakfast offered several options! Easy check in and check out. Room was clean.

Breakfast offered several options! Easy check in and check out. Room was clean.

Great staff, clean room, solid breakfast. Room a bit worn but good value. Would stay again for sure.

Great staff, clean room, solid breakfast. Room a bit worn but good value. Would stay again for sure.

This is an older hotel but the room was clean and quiet and the staff was friendly. The breakfast eggs, bacon and potatoes seemed undercooked so I made waffles which were good. I would stay here again in the future.

This is an older hotel but the room was clean and quiet and the staff was friendly. The breakfast eggs, bacon and potatoes seemed undercooked so I made waffles which were good. I would stay here again in the future.

We found garbage and deodorant (used) under the bed

We found garbage and deodorant (used) under the bed

Staff was good, however the room was very poor. Not worth the money.

Staff was good, however the room was very poor. Not worth the money.

Middling location - walking to dinner down the block I had to avoid one homeless person sleeping on the sidewalk and another who was shouting at a streetlight. Redding has changed for the worse.

Middling location - walking to dinner down the block I had to avoid one homeless person sleeping on the sidewalk and another who was shouting at a streetlight. Redding has changed for the worse.

The Young lady who checked us in was kind, informative of what they had to make our stay the best it could be. She answered several questions right away and was so considerate of our late arrival. Breakfast was amazing and the morning staff were also very kind and friendly. I travel to the area about 1-2 times per month so we will deffinitely stay here on our next trip !

The Young lady who checked us in was kind, informative of what they had to make our stay the best it could be. She answered several questions right away and was so considerate of our late arrival. Breakfast was amazing and the morning staff were also very kind and friendly. I travel to the area about 1-2 times per month so we will deffinitely stay here on our next trip !

Staff

Staff was wonderful, from the desk to the cleaning crew! Room had a slow draining sink and tub. Room could have been cleaner, but not super bad. Safe area, near everything! Would stay again.

Staff was wonderful, from the desk to the cleaning crew! Room had a slow draining sink and tub. Room could have been cleaner, but not super bad. Safe area, near everything! Would stay again.

The overall experience was good, but the room heater was very noisy

The overall experience was good, but the room heater was very noisy

Room door looked and felt like it was about to fall off. Sink and shower drains backed up and took a while to drain. Toilet wasn’t bolted down wobbled when you sat down.

Room door looked and felt like it was about to fall off. Sink and shower drains backed up and took a while to drain. Toilet wasn’t bolted down wobbled when you sat down.

We were put in a handicap accessible room. Why?? It smelled awful. The bathroom was awful. When I took a shower, the whole room was flooded—curbless shower (I understand) but the shower head aimed out towards the flimsy shower curtain! There was no counter or vanity to put any thing on. I probably won’t stay again.

We were put in a handicap accessible room. Why?? It smelled awful. The bathroom was awful. When I took a shower, the whole room was flooded—curbless shower (I understand) but the shower head aimed out towards the flimsy shower curtain! There was no counter or vanity to put any thing on. I probably won’t stay again.

all was as it should be, clean quiet and

all was as it should be, clean quiet and

I loved the location to the freeway along with restaurant and store options. The bed was very comfortable. Room decor was excellent. I liked the fact the breakfast items changed for each day. I found the menu on the 2nd day was much better.

I loved the location to the freeway along with restaurant and store options. The bed was very comfortable. Room decor was excellent. I liked the fact the breakfast items changed for each day. I found the menu on the 2nd day was much better.

Friendly staff. Impressive breakfast.

Friendly staff. Impressive breakfast.

Dirty. Sheets were stained, room was barren. Chair was broken and it just felt gross…. Would NEVER stay here again

Dirty. Sheets were stained, room was barren. Chair was broken and it just felt gross…. Would NEVER stay here again

Everything was great.

Everything was great.

Clean room

Clean room

My door lock and entire door looked as if it were falling apart and the maintenance guy had to reprogram the lock where you flash the card. I saw my neighbor had to shove the door open as I also had to door to open after it allowed you to come in…. I heard more people had the same issues.

My door lock and entire door looked as if it were falling apart and the maintenance guy had to reprogram the lock where you flash the card. I saw my neighbor had to shove the door open as I also had to door to open after it allowed you to come in…. I heard more people had the same issues.

good

good

Heidi at check in was very helpful and friendly!

Heidi at check in was very helpful and friendly!

Dirty towels, dirty bed sheets and comforter, bed sinking in, AC not working properly. Couldn’t sleep. My husband shared 1 face towel because all of the towels have yellow stains looks like dog pee stains all over.

Dirty towels, dirty bed sheets and comforter, bed sinking in, AC not working properly. Couldn’t sleep. My husband shared 1 face towel because all of the towels have yellow stains looks like dog pee stains all over.

The staff at this location was AWESOME! They helped with late night accommodations and our late check out, everyone was super helpful and friendly. The only issues we had were that the bed linens were visibly stained and that our door was open prior to using our key cards to check in

The staff at this location was AWESOME! They helped with late night accommodations and our late check out, everyone was super helpful and friendly. The only issues we had were that the bed linens were visibly stained and that our door was open prior to using our key cards to check in

The door to the outside was about 3/4” above threshold. And the sides allowed lots of leakage. They could improve the place by addressing the doors.

Air seemed to cut off before the room got comfortable. Got kind of stuffy at times. Had the temp set at 61 degrees. (room 208)

Convenient when traveling

Convenient when traveling

A/C did not work (it was uncomfortably hot in the room), the floors were dirty, the chair was filthy, and the bathroom sink drained slowly.

A/C did not work (it was uncomfortably hot in the room), the floors were dirty, the chair was filthy, and the bathroom sink drained slowly.

Large homeless people in this area which is not the hotels fault but the Citys

Large homeless people in this area which is not the hotels fault but the Citys

Just ok

Just ok

The room was disgusting! If we had not been on the road for 13 hours and hauled our stuff up to the room we would have left. There were spider webs on 2 corners of the ceiling. Black mold above the curtain from a roof leak. What looked to be raisin on the floor. Dirty scuffed walls. Dusty doors and window sill. A pair of mens underwear behind/under the restroom shelf. Hair on restroom floor. Alarm clock made random static noises when off. I had to unplug it. Bed was comfy and fridge was clean. Desk, nightstand, and fridge/microwave stands had pieces peeling off. I let front desk know at checkout and showed pictures and was told they'd note it and the manager would be back Monday at 8am if I wanted to talk to them about it. We stayed the night on a Friday in room 222. Overall poor experience. Do not recommend this hotel!

The room was disgusting! If we had not been on the road for 13 hours and hauled our stuff up to the room we would have left. There were spider webs on 2 corners of the ceiling. Black mold above the curtain from a roof leak. What looked to be raisin on the floor. Dirty scuffed walls. Dusty doors and window sill. A pair of mens underwear behind/under the restroom shelf. Hair on restroom floor. Alarm clock made random static noises when off. I had to unplug it. Bed was comfy and fridge was clean. Desk, nightstand, and fridge/microwave stands had pieces peeling off. I let front desk know at checkout and showed pictures and was told they'd note it and the manager would be back Monday at 8am if I wanted to talk to them about it. We stayed the night on a Friday in room 222. Overall poor experience. Do not recommend this hotel!

I told them I wanted a downstairs room but they said there were no rooms on the first floor but at 11pm was awaken to move my car because I was a little over too far so the lady with the big truck could park right in front if her first level room. I did not appreciate being woken up at that hour.

I told them I wanted a downstairs room but they said there were no rooms on the first floor but at 11pm was awaken to move my car because I was a little over too far so the lady with the big truck could park right in front if her first level room. I did not appreciate being woken up at that hour.

It was great

It was great

Staff was great, breakfast fine. The ac was set on 78 and couldn’t be changed. It was hot in our room and difficult to sleep. And those flies!

Staff was great, breakfast fine. The ac was set on 78 and couldn’t be changed. It was hot in our room and difficult to sleep. And those flies!

My towels were very clean and very soft. Bed great. 3 pillows. Hard wood floors, not gross carpet. A/C worked great on maintaining the temp I wanted. I didn't know the maid would be servicing on a 2 day stay, but it happened. Very Nice.

My towels were very clean and very soft. Bed great. 3 pillows. Hard wood floors, not gross carpet. A/C worked great on maintaining the temp I wanted. I didn't know the maid would be servicing on a 2 day stay, but it happened. Very Nice.

First floor room

all good

all good

Fine. Staff was Friendly enough. Room Was clean.

Fine. Staff was Friendly enough. Room Was clean.

No food for breakfast! Time is 6 to 9:30am. We arrived at 9 and there is nothing left! Just some juice! Talk to the staff and eas told that they have no mote food and nothing they can do! Then they don't even talk anymore!

No food for breakfast! Time is 6 to 9:30am. We arrived at 9 and there is nothing left! Just some juice! Talk to the staff and eas told that they have no mote food and nothing they can do! Then they don't even talk anymore!

Noise upstairs

Noise upstairs

Maybe need spa (jacuzzi)

Staff was great, but the hotel needs some major cleaning and there is a lot of deferred maintenance

Staff was great, but the hotel needs some major cleaning and there is a lot of deferred maintenance

The night manager was very professional and welcoming!

The night manager was very professional and welcoming!

We enjoyed our stay and the staff. Heidi was very accomodating with our request. We will surely go back. The room is clean and comfy beds.

We enjoyed our stay and the staff. Heidi was very accomodating with our request. We will surely go back. The room is clean and comfy beds.

the breakfast was terrible and the front desk staff was less than helpful.

Comfie clean. Nice

Comfie clean. Nice

From the homeless person I was told frequents the front office to the dirty front door / door jam damage / marred walls / chipped furniture / stained bedspreads it was the worst room I've ever rented.

The breakfast was subpar. The room was kinda blank and basic.

Internet problem

Internet problem

The breakfast wa good and included eggs, waffles, one day biscuits and gravy! The staff was EXTREMELY friendly, especially the morning desk clerk. The room and hotel were clean, the pool was clean, perfect temperature for the kids. We stayed 2 nights.

The property is starting to show its age - a little behind in addressing some of the wear and tear. But not a big issue - met our needs well.

The place was rundown and noisy .

The place was rundown and noisy .

easy access to main areas small nice pool

easy access to main areas small nice pool

Place was clean & comfortable.

Place was clean & comfortable.

Room was clean and great parking.

Room was clean and great parking.

Day when we checked in TV set wasn't working, I had to call multiple times on desk and visited 4 times after which front desk associate changed our room. Later when we tried to open the new room, key wasn't working, again had to visit front desk. Associate came again and helped us. Next day front day associate lady was really good and amazing. She helped us on information exploring around the places. I think this was the good part. Breakfast wasn't really great but still would rate ok but overall experience at this property wasn't worth of 300+$ for two nights.

Day when we checked in TV set wasn't working, I had to call multiple times on desk and visited 4 times after which front desk associate changed our room. Later when we tried to open the new room, key wasn't working, again had to visit front desk. Associate came again and helped us. Next day front day associate lady was really good and amazing. She helped us on information exploring around the places. I think this was the good part. Breakfast wasn't really great but still would rate ok but overall experience at this property wasn't worth of 300+$ for two nights.

Wonderful stay on my way back to Washington

Wonderful stay on my way back to Washington

Free wifi was terrible!

Free wifi was terrible!

Really bad

Really bad

We liked this place; very clean with all the basics. We were a little turned off when we asked about early check in. The answer was, "It will cost $50.00." I would have rather they said, "Sorry, no early check in but we are working hard to get your room ready." "I apologize."

We liked this place; very clean with all the basics. We were a little turned off when we asked about early check in. The answer was, "It will cost $50.00." I would have rather they said, "Sorry, no early check in but we are working hard to get your room ready." "I apologize."

Walls had stain in them, ceiling look like a child had painted, smelled!! wifi didn’t work. Walls in bathroom splatter with yellow satins. 127 if you wondering the room number.

Walls had stain in them, ceiling look like a child had painted, smelled!! wifi didn’t work. Walls in bathroom splatter with yellow satins. 127 if you wondering the room number.

The hotel is old and has not been kept up. There was a 1" gap at the bottom of the door, the floors, walls and bathroom were dirty. The entire facility stunk of terrible air freshener that burned our eyes and gave me a headache. The AC unit and refrigerator made noise all night long. The toilet rocked when you sat on it. Only stay here if you just can't afford something cleaner and nicer. They should change the name to the No Quality Inn.

The hotel is old and has not been kept up. There was a 1" gap at the bottom of the door, the floors, walls and bathroom were dirty. The entire facility stunk of terrible air freshener that burned our eyes and gave me a headache. The AC unit and refrigerator made noise all night long. The toilet rocked when you sat on it. Only stay here if you just can't afford something cleaner and nicer. They should change the name to the No Quality Inn.

Non smoking room smelled like smoke, bathroom wasn’t clean, front desk person told us the wrong room

Non smoking room smelled like smoke, bathroom wasn’t clean, front desk person told us the wrong room

When I did my reservation essay queen bed and I got full bets and they were too small. That was my only issue other than that everything was good and great.

When I did my reservation essay queen bed and I got full bets and they were too small. That was my only issue other than that everything was good and great.

Basic hotel vut clean and quiet and had a good breakfast

Basic hotel vut clean and quiet and had a good breakfast

Dirty floors, tiny bathroom with unfinished tile work, very small “queen” beds, and there was a frog in our room that came out to play once it got dark!

Dirty floors, tiny bathroom with unfinished tile work, very small “queen” beds, and there was a frog in our room that came out to play once it got dark!

They asked for a drivers license for some reason and could not tell me why. Lady at the front desk was rude. Never again.

They asked for a drivers license for some reason and could not tell me why. Lady at the front desk was rude. Never again.

Just be mindful of the neighborhood, but the hotel itself was a good choice.

Just be mindful of the neighborhood, but the hotel itself was a good choice.

Staff was nice. The hotel was kind enough to be long term hosting several people on government assistance.

Staff was nice. The hotel was kind enough to be long term hosting several people on government assistance.

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Very clean. Friendly staff. Wonderful stay.

Very clean. Friendly staff. Wonderful stay.

With people soliciting and using weed, creating ruckus, property felt extremely unsafe.

With people soliciting and using weed, creating ruckus, property felt extremely unsafe.

Well maintained clean rooms.

Well maintained clean rooms.

Decent place to stay, friendly staff. Lots of space/light under door but room was clean and renovated.

Decent place to stay, friendly staff. Lots of space/light under door but room was clean and renovated.

This property is old and dated with no frills or special amenities in the room. HOWEVER it is very clean, serves a good breakfast at no charge, is reasonably priced and has a welcoming, friendly and helpful staff..... Best part of this stay was that we were walking distance to Cattleman's Restaurant.

This property is old and dated with no frills or special amenities in the room. HOWEVER it is very clean, serves a good breakfast at no charge, is reasonably priced and has a welcoming, friendly and helpful staff..... Best part of this stay was that we were walking distance to Cattleman's Restaurant.

Breakfast is pretty good compared to others. Only thing for me is that if you're in the first floor and there is someone on the second floor, every foot step can be loud below.

Breakfast is pretty good compared to others. Only thing for me is that if you're in the first floor and there is someone on the second floor, every foot step can be loud below.

Loved the hot breakfast Property in need of cosmetic work: paint, repairs,etc.

Loved the hot breakfast Property in need of cosmetic work: paint, repairs,etc.

Parking lot well lit, bed was comfortable, easy access to I-5, breakfast was pretty good.

Parking lot well lit, bed was comfortable, easy access to I-5, breakfast was pretty good.

Very good!

Very good!

My next travel to Redding CA, I'll stay here again.

My next travel to Redding CA, I'll stay here again.

The location was great. Heidi at the front desk was very nice and very helpful.

The location was great. Heidi at the front desk was very nice and very helpful.

The front desk guy Benjamin is absolutely horrible!! Apparently they have a $500 deposit for locals (which I was never told about when booking the room) anyways my mother went to check in and was told they needed the $500 before they would allow them to check in and sent them away because they didn’t have an extra $500 at 9:00 at night. Long story some what short I tried calling at 7:00 the next morning trying to pay the deposit and was told that because they didn’t check in the night prior (they wouldnt allow them to check in) that the entire week reservation was cancelled because of that. Benjamin told me to call Expedia and get a refund for the canceled reservation and to rebook and make an entirely new reservation so that’s what I did. I got the refund which takes 7-10 days to be returned to your bank account and went and made a brand new reservation through Expedia as directed. I called Benjamin back right before hitting complete on the reservation and before another $743 charge came out of my account to double check with him that I was doing exactly what he wanted me too. Then he proceeded to tell me that I was being very shady and suspicious by trying to book a room for my mother and her fiancé and that’s he’s now refusing to allow them to stay. I tried asking why he thought any of this was “shady” and he couldn’t give me an answer. He should not be in customer service! He’s extremely rude and I still can’t believe he spoke to me the way he did. Do not stay there!!

The front desk guy Benjamin is absolutely horrible!! Apparently they have a $500 deposit for locals (which I was never told about when booking the room) anyways my mother went to check in and was told they needed the $500 before they would allow them to check in and sent them away because they didn’t have an extra $500 at 9:00 at night. Long story some what short I tried calling at 7:00 the next morning trying to pay the deposit and was told that because they didn’t check in the night prior (they wouldnt allow them to check in) that the entire week reservation was cancelled because of that. Benjamin told me to call Expedia and get a refund for the canceled reservation and to rebook and make an entirely new reservation so that’s what I did. I got the refund which takes 7-10 days to be returned to your bank account and went and made a brand new reservation through Expedia as directed. I called Benjamin back right before hitting complete on the reservation and before another $743 charge came out of my account to double check with him that I was doing exactly what he wanted me too. Then he proceeded to tell me that I was being very shady and suspicious by trying to book a room for my mother and her fiancé and that’s he’s now refusing to allow them to stay. I tried asking why he thought any of this was “shady” and he couldn’t give me an answer. He should not be in customer service! He’s extremely rude and I still can’t believe he spoke to me the way he did. Do not stay there!!

I asked for a non smoking room and the “non-smoking room” smelled like Cigarette smoke. The bed was also broken. Not only that but it was not clean. And all the staff looks lazy and dirty. This is not a friendly place to stay.

I asked for a non smoking room and the “non-smoking room” smelled like Cigarette smoke. The bed was also broken. Not only that but it was not clean. And all the staff looks lazy and dirty. This is not a friendly place to stay.

Breakfast was okay bacon was to just to thin. The lady at front was nice. The refrigerator in the room wasn’t that cold. Over the hotel room was great.

Breakfast was okay bacon was to just to thin. The lady at front was nice. The refrigerator in the room wasn’t that cold. Over the hotel room was great.

Good and in budget

Good and in budget

It was a nice clean place to stay while traveling thru.

It was a nice clean place to stay while traveling thru.

We were treated well; had a great room & a great breakfast this morning

We were treated well; had a great room & a great breakfast this morning

The wifi did not work and all they could say at the front desk was that it had been having issues for 2 days. I was out and about to early for the breakfast and done with that too late. I could not figure out or shut up the alarm clock so I unplugged it and relied soly on my own. At least it was easy in and out of this one and to Sundial Bridge.

The wifi did not work and all they could say at the front desk was that it had been having issues for 2 days. I was out and about to early for the breakfast and done with that too late. I could not figure out or shut up the alarm clock so I unplugged it and relied soly on my own. At least it was easy in and out of this one and to Sundial Bridge.

The rooms were not cleaned. Paint on everything. Fixtures in bathroom leaking. Smoke alarm battery died out new battery in and still going off. Staff was not helpful. We come here every year for the biggest car show and will not be coming back..

The rooms were not cleaned. Paint on everything. Fixtures in bathroom leaking. Smoke alarm battery died out new battery in and still going off. Staff was not helpful. We come here every year for the biggest car show and will not be coming back..

Terrible mattress. Not clean.

Terrible mattress. Not clean.

The hotel check in was quick and friendly. The room was clean..and the beds comfortable

The hotel check in was quick and friendly. The room was clean..and the beds comfortable

Very good check-in, she was friendly and very helpful. The Inn/Motel needs updating badly. Although a "non smoking place, our room was overwhelming a smokers paradise. We thought, it's only 1 night, so we can deal with it. Bed was made, but looked unprofessional, (like someone sat on it before we came in) Furniture has pieces of wood missing from the panels, (1960s pieces) They did some updating in the bathroom, but...the lit mirror was good and bathtub walls looks nice and clean, but they forgot to install towell racks, so there was no where to hang them when done, so on the floor they went. They seemed short staffed as front desk lady said she was working a 12 hour shift because someone quit, also we did check in an hour and a half early, but none of the street level rooms were ready for occupancy at that time, so we had to go to the 2nd floor. We looked forward to getting up and eating something for breakfast, but as luck would have it, at 7:30 am a group of about 30 people were standing in front of the doors to get in to the front desk and breakfast area, singing church songs. It was raining pretty good, so rather than trying to go through that crowd (as they were packed under that roof area) we got in our car, it was now around 8:15, and they were going strong with no sign of let up. So we drove away to get something to eat before checking out. Have to say, it was really nice that they had a fridge, and microwave in the room, as for the coffee maker, yea we took a pass

Cassie , at the front desk was welcoming and helpful. I had driven a long distance and she was quick at checking me in so I could relax. Room was nice, clean, comfortable.

The bed

I suppose if you can’t afford anything else, it would be an ok place to stay.

Super impressed. Friendly and helpful check in staff and a great room. Large clean super comfy bed. Do not overlook this gem of a motel.

Our room was run down and a dirty, the person stomping around above us was very loud in our room, and the wifi was slow. All that said, it's kind of just what you're going to get at a discount motel.

clean and comfortable excellent staff

Best part - they gave us old people a ground level room

Dirty hotel. Go somewhere else is cleanliness matters to you

Property is fine.. some rooms have been remodeled and are nice. Homeless activity is on the rise in that area.. but overall nice to stay for a couple of nights.

Bad

Bathroom has no towel rack or place to keep towels. Shower has no grab bars for seniors to hang on to when getting in or out of tub/shower - very dangerous.

Air-conditioning kept us up, very loud. The floor was dirty, when I got in the shower I left foot prints in the tub.

Good value

Place is sketchy

Reasonable price-adequate breakfast-clean

Rooms look like they have been recently renovated and were clean and stocked with everything you need. The exterior of the hotel looks a bit shabby and could probably do with an upgrade. Breakfast was OK - at the time of our visit the hotel was not busy so I think some breakfast items had been left out for a while and were not as fresh as they could have been. Was OK for the price we paid as it was clean and comfortable in the rooms. Close to restaurants and shopping.

The lobby staff was very friendly and helpful. However, the first room i was in was dirty so i switched rooms. The second room was a suite and had very stained walls and the window blinds were falling off the windows.

Not Clean.

Dirty

The exterior pictures are misleading in Expedia a bit and makes it look like this is a hotel with hallways and stairs on the inside but they are on the outside. This means anyone can be walking in and around the hallways. Our room was pretty rough in that the front door looked like it had been kicked in at some point and then they tried to repair the strike plate but really a whole new frame is needed. The floor in our room was lifting up and buckling not sure if the LVP was just installed wrong or just very old. The unit had all LVP flooring I think since it was an accessible room and seems as though it had not been mopped or cleaned in weeks so we had to wear old socks just to walk on it otherwise your feet would get very dirty. It does have a pool and the breakfast was one of the better free breakfasts I have had at a hotel in the past year. If I came through town in the near future I would probably pick a different hotel but note it is also one of the cheaper hotels.

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The bathroom was in need of repair in the shower area and the curtain was too short so water got on the floor when showering. There were a lot of homeless people roaming around the property rummaging through the trash and begging. We did not expect to see so many homeless in Redding so the problem was not just with this property. The staff was friendly and helpful, and they were busy every morning cleaning.

Needed a place to stay after a long day of traveling comfortable and quiet.

The woman at check in was amazing very nice and helpful. The room was not very clean floors were sticky(non carpeted) red cloth chair was filthy and furniture was chipped and stained. Door had light coming through as it had been stuffed or kicked in before. Just probably not a great neighborhood. We usually stay at Oxford suites or Marriott but they were full. Just not a great experience but after driving 10 hours needed a place to sleep can’t believe we paid $180 for this place.

Sink and bath tub drain blocked, bolt knot not secured neally fallen apart.

Nothing

Great value & free hot breakfast

Its hood & front desk agent needs a class on customer service or maybe just church? Either way there were homeless people hanging out around the property at night & woke up to police at another room due to domestic violence. Never again.

Homeless living next door. Old room, loud AC. Dirty floor. Good breakfast and location near where we needed to be.

Great location close to shopping and restaurants

There are two downsides to the place. One is that the bathtubs don't have those traction strips in them, so they are slick and super slippery especially after you use soap or shampoo. My coordination is pretty good but I still nearly took a header. Be very very careful in the shower! The other issue is that the internet is unreliable. It drops out for extended periods. Every time I go there I use my mobile hotspot at some point. So if you need internet while there make sure you know how to access your mobile hotspot. As always I got takeout from the Cattlemen's a few blocks down. Excellent BBQ!

very nice stay. people very helpful.

Close to I-5 easy to find dining.

The property and rooms are look like just had renovation. Room was very nice and so tidy, the management keeps everything simple but functional. Very very good!!!!

Ladies that work there were nice but the place was dirty. So very dirty. Couldn’t walk around without shoes, baseboards were thick with grime, couldnt take a shower without shower shoes, spiders in the walk corners ect. Bed and sheets were clean though

I understand this was a busy weekend for them but we have been doing this car show for decades, and will not be returning here.

We got in late, service and room was excellent.

We arrived late—around 10pm—and the staff was professional and went out of her way to clarify 3rd party booking details. There is no elevator and there were no rooms on the 1st floor so stairs were the only option. For someone with physical limitations, it was a bit difficult. It looked like someone had tried to break down the door from the outside. The doorframe was ripped off the wall and literally hanging back and forth where the safety latch was. It was clean, but if you are sensitive to stains on sheets and towels, you might need to upgrade to another hotel. It’s an older building so the shower not draining well was not a big surprise. I wouldn’t have wanted to stay there alone.

Centrally located. Close to restaurants and shopping. Shower was so nice with plenty of hot water. Looks like they have updated several things. Good breakfast. I always use ear plugs when traveling because most places are a bit noisy with guest coming and going. Overall place was quite comfortable

Very friendly check in with Chris. So far great experience, no complaints!

However, the WiFi did not connect as room 121 was too far away to pick up the signal. The wifi was great at the office area. I would suggest getting an expander to reach the all guest rooms. 👍

phone in room didn;t work , main door broken. homeless around all hours , trying to get in our car and our room. management not doing any thing ,,,,,