TownePlace Suites by Marriott Ontario Airport

Superb

Nothing They canceled my reservation without any reason. Rude and bad service

Because of this, we were left scrambling late at night while every nearby hotel was sold out. We ended up having to spend the night in our car, which was extremely stressful, uncomfortable, and completely unacceptable after paying in advance for a room. Very disappointing experience and terrible customer service. A reservation should mean your room is guaranteed, especially when it has already been paid for.

Front desk staff very lovely and welcoming. My only recommendation is to advise the free shuttle service (it’s called “The GOAT”) to fix their App interface because it asks you “by what time you need to arrive at the airport” and then proceeds to offer to pick you up between that time and 15 minutes after that time, which guarantees you’ll be actually arriving at the airport later than the time you selected to arrive there at. Plus when you add on another 15-30 minutes to pick up other guests at other hotels along the way as well as the actual drive itself to the airport, you’re looking at arriving there 30-60 minutes AFTER the time you selected to ARRIVE THERE BY. A really obvious error and common sense update that they need to make ASAP on their App to ensure that guests do not arrive late and miss their flight. Also this App also needs to update their GPS interface because when I first attempted it (inside my hotel), it insisted that I walk across a large shopping center parking lot with all my luggage to go to a different hotel to get picked up by the shuttle?!?!? How ridiculous is that, especially for the elderly and/or disabled let alone everyone else. I paid to stay at a hotel advertising an airport shuttle, so fix the App to ensure it 100% picks the guest up at THEIR hotel, as advertised.

Nothing They canceled my reservation without any reason. Rude and bad service

The staff very helpful and polite. The hotel was clean as well as the rooms with plenty of amenities. The pool was rather dirty. A lot of leaves and debris. It needed to get cleaned but other than that, it was great.

I think the hotel was very clean, I am very impressed with how clean and neat everything was. Check in staff were very friendly. My only complaint would have to be checking out and the housekeeping staff, if check out is at 12pm why are we knocking on the door at 9am even with the “do not knock” on the door handle? Then again at 10:30am.. at that point I just grabbed my things and left.

I think the hotel was very clean, I am very impressed with how clean and neat everything was. Check in staff were very friendly. My only complaint would have to be checking out and the housekeeping staff, if check out is at 12pm why are we knocking on the door at 9am even with the “do not knock” on the door handle? Then again at 10:30am.. at that point I just grabbed my things and left.

Our room was pre paid we dod the deposit they told us one card did not work we showed them it did and they asked for my card charged it too and now they keep trying to charge us the cost of the prepaid room on top of two deposits

Not much. Noisy. Initially the AC and television were not working and maintenance had to come in - very inconvenient. Room next door very loud at 110pm , lasting for over an hour.

Not much. Noisy. Initially the AC and television were not working and maintenance had to come in - very inconvenient. Room next door very loud at 110pm , lasting for over an hour.

Parking fee

Easy check in, quiet, clean. Decent breakfast. Friendly and helpful staff. Great location. Good value. Parking fee

Breakfast and clean Noise outside of my room

Breakfast and clean Noise outside of my room

The staff was so awesome and sweet! We were there for a funeral and they were very accommodating to our needs! What I thought was a negative were the rooms they were outdated and basic for the price ! Over the years Marriott has went downhill . I honestly wouldn’t stay at a Marriott hotel again . The only reason it’s not 1 star is because of the staff.

The staff was so awesome and sweet! We were there for a funeral and they were very accommodating to our needs! What I thought was a negative were the rooms they were outdated and basic for the price ! Over the years Marriott has went downhill . I honestly wouldn’t stay at a Marriott hotel again . The only reason it’s not 1 star is because of the staff.

Clean room. Friendly staff

Clean room. Friendly staff

Very helpful and quick. The property is very clean and helpful Everything was great

Very helpful and quick. The property is very clean and helpful Everything was great

We recently stayed at a hotel in Ontario, and unfortunately, our experience was quite frustrating due to several issues with the amenities. The bedding was a major concern. Our daughters had to sleep on the mattress from the living room couch because there was no suitable place to put the main mattress on the floor. That couch mattress had exposed springs and was very uncomfortable, causing our children to wake up with aches. In the kitchen area, the microwave was installed in a way that it couldn’t open fully due to the wall placement. Although the hotel provided a smaller microwave, it wasn’t suitable for larger meals. Additionally, the oven was placed next to the refrigerator without proper ventilation, making the kitchen extremely hot and unsafe for our kids to be around when the oven was in use. To add to the inconvenience, we had to keep the oven door open while cooking because the sheet pans provided—and even those we bought ourselves—did not fit inside. This made it difficult to prepare meals, especially during something like a Christmas dinner, and was simply not the level of convenience we expected. In summary, these issues made our stay far from comfortable, and we hope the hotel takes this feedback seriously. We’d rate the experience a 3 out of 5, due to the staff being very helpful. but overall, it was quite disappointing for the price.

We recently stayed at a hotel in Ontario, and unfortunately, our experience was quite frustrating due to several issues with the amenities. The bedding was a major concern. Our daughters had to sleep on the mattress from the living room couch because there was no suitable place to put the main mattress on the floor. That couch mattress had exposed springs and was very uncomfortable, causing our children to wake up with aches. In the kitchen area, the microwave was installed in a way that it couldn’t open fully due to the wall placement. Although the hotel provided a smaller microwave, it wasn’t suitable for larger meals. Additionally, the oven was placed next to the refrigerator without proper ventilation, making the kitchen extremely hot and unsafe for our kids to be around when the oven was in use. To add to the inconvenience, we had to keep the oven door open while cooking because the sheet pans provided—and even those we bought ourselves—did not fit inside. This made it difficult to prepare meals, especially during something like a Christmas dinner, and was simply not the level of convenience we expected. In summary, these issues made our stay far from comfortable, and we hope the hotel takes this feedback seriously. We’d rate the experience a 3 out of 5, due to the staff being very helpful. but overall, it was quite disappointing for the price.

The hotel needs a dedicated security staff and more security cameras. A man dressed in all black knocked on my door at 4:00 am and then disappeared.

The hotel needs a dedicated security staff and more security cameras. A man dressed in all black knocked on my door at 4:00 am and then disappeared.

Exceptional

Friendly staff

Friendly staff

It was convenient I didn't like the fact that a dog kept barking on the 4th floor at 330amuntil 430am. And someone kept knocking on my room door from 10am until check-out every 15mins

I didn't like the fact that a dog kept barking on the 4th floor at 330amuntil 430am. And someone kept knocking on my room door from 10am until check-out every 15mins

Exceptional

Clean rooms. Everything was great,my wife & I were very satisfied

Clean rooms. Everything was great,my wife & I were very satisfied

Good

Convenient location, spacious room and functional kitchen.

Convenient location, spacious room and functional kitchen.

Everything the staff was kind and quick with any and all requests.

Everything the staff was kind and quick with any and all requests.

Place was very clean and also very spacious. Hotel offered a lot of commodities and was very close to a lot of walkable food places.

Place was very clean and also very spacious. Hotel offered a lot of commodities and was very close to a lot of walkable food places.

The mini kitchen No air or ventilation in the bathroom. Poor sound proofing between floors. Heard children running around at 11pm

The mini kitchen No air or ventilation in the bathroom. Poor sound proofing between floors. Heard children running around at 11pm

The room was nice and clean. The cleaning service was every other day. Worked out well for my needs

The room was nice and clean. The cleaning service was every other day. Worked out well for my needs

I was aware of the 10$ parking fee after booking so wasn't surprised at check-in, but yeah pretty pricey. There was also a random piece of bolt/nut below the A/C, and a sticky-looking stain on the corner wall that I saw when I laid down on the bed. The bed was too soft for me as well.

I really wish that there would be a little more breakfast options meaning different types of eggs

I really wish that there would be a little more breakfast options meaning different types of eggs

Great location and very clean

Great location and very clean

Great staff and nice area.

Great staff and nice area.

Staff was exceptional and accommodating. Hotel was maintained well.

Staff was exceptional and accommodating. Hotel was maintained well.

Good

Good

The staff at this hotel are very nice and professional. Was there for a family emergency and they were very helpful.

The staff at this hotel are very nice and professional. Was there for a family emergency and they were very helpful.

The staff at this property are very nice and professional.

The staff at this property are very nice and professional.

Clean, comfortable and friendly staff.

The hotel is well maintained with great customer service along with free breakfast at a very reasonable price!

The hotel is well maintained with great customer service along with free breakfast at a very reasonable price!

Found a roach running across the floor when I woke up.

We loved it very clean Just need restroom by the pool

Dining options.

Dining options.

Great location near shopping and many restaurants. The staff is friendly and caring. The bed was very comfortable.

Great location near shopping and many restaurants. The staff is friendly and caring. The bed was very comfortable.

Friendly staff.

Friendly staff.

This property is clean and the staff is outstanding

This property is clean and the staff is outstanding

Found two dead bugs on carpet

Found two dead bugs on carpet

My favorite hotel with my favorite staff! Brana and Maria are both absolutely amazing — they always go above and beyond. They’re quick to solve any issues and always make me feel welcomed and taken care of. Truly the best!

My favorite hotel with my favorite staff! Brana and Maria are both absolutely amazing — they always go above and beyond. They’re quick to solve any issues and always make me feel welcomed and taken care of. Truly the best!

Breakfast was great good food items fresh and hot!

Good place

Good place

The TV remote had sticky keys and didn't work. Someone must have spilled a drink on it. Went to the desk to get a replacement. They said they had not replacements. Not sure how that could be a good business model. No TV remote replacements for a medium sized hotel. Also, they had an ice machine, but no ice buckets. I had to ask about this and was given a thin plastic bag for the ice. That was all they could find. Staff was helpful, but seems that the site was managed poorly.

The TV remote had sticky keys and didn't work. Someone must have spilled a drink on it. Went to the desk to get a replacement. They said they had not replacements. Not sure how that could be a good business model. No TV remote replacements for a medium sized hotel. Also, they had an ice machine, but no ice buckets. I had to ask about this and was given a thin plastic bag for the ice. That was all they could find. Staff was helpful, but seems that the site was managed poorly.

The staff was efficient and helpful. The room was large and comfortable.

The staff was efficient and helpful. The room was large and comfortable.

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I just love it there the. Rooms always it my standards I would rate them the highest there great.

I just love it there the. Rooms always it my standards I would rate them the highest there great.

The breakfast was good, the staff was attentive. There was no hot water for the shower.

thank for the Room. Cristal ?. and I don't know the name for the housekeeping then room is very clean excellent. good job thank you ☺️ everything

Horrible front desk out. This hotel definitely needs help, especially on a holiday. They need someone who knows what they're doing. I was not able to check into my room two times. I had to book again on hotels.com another error and nobody could help. It's a simple fix. I figure if you're able to prove receipts. The actual debit card multiple IDs. It should be something that can be fixed right there on the spot. However, that was not the case. I had to spend another almost $500 for a room for one night to get my family out of the cold

Horrible front desk out. This hotel definitely needs help, especially on a holiday. They need someone who knows what they're doing. I was not able to check into my room two times. I had to book again on hotels.com another error and nobody could help. It's a simple fix. I figure if you're able to prove receipts. The actual debit card multiple IDs. It should be something that can be fixed right there on the spot. However, that was not the case. I had to spend another almost $500 for a room for one night to get my family out of the cold

Conscientious

Conscientious

This has become a regular place for me and my husband. We love it. Zero complaints. Crystal at the front desk really was great. She went above and beyond to make sure we were happy and comfortable. We were probably driving her crazy but she was amazing. Definitely we would recommend. Great place to stay

This has become a regular place for me and my husband. We love it. Zero complaints. Crystal at the front desk really was great. She went above and beyond to make sure we were happy and comfortable. We were probably driving her crazy but she was amazing. Definitely we would recommend. Great place to stay

Great kitchen in room , close to Krispy Kreme and other places to eat

This place has been great. The staff was amazing and so warm and welcoming. And attentive. Me and my husband have now stayed twice and will again. Its quiet, so clean and comfortable and perfect location. I highly recommend. We love it!

This place has been great. The staff was amazing and so warm and welcoming. And attentive. Me and my husband have now stayed twice and will again. Its quiet, so clean and comfortable and perfect location. I highly recommend. We love it!

This place was great. So clean and quiet and the location was great. Would definitely recommend

This place was great. So clean and quiet and the location was great. Would definitely recommend

Room and hotel are as advertised. Room was clean and fresh smelling. Well stocked kitchen. Friendly and courteous staff.

Room and hotel are as advertised. Room was clean and fresh smelling. Well stocked kitchen. Friendly and courteous staff.

Bathroom doors can inadvertently be locked. We were locked out of the bathroom at 2 am and the staff told us that we would have to come downstairs to use the restroom because maintenance was not available at that hour. The other alternative the staff gave us was to try picking the lock. For the two-bedroom suite, there were only two trash cans, and both were too small.

Bathroom doors can inadvertently be locked. We were locked out of the bathroom at 2 am and the staff told us that we would have to come downstairs to use the restroom because maintenance was not available at that hour. The other alternative the staff gave us was to try picking the lock. For the two-bedroom suite, there were only two trash cans, and both were too small.

My microwave didn’t work and the shower water didn’t get hot and the room smelled like smoke

We had a great stay , thank you staff who were very helpful and made check a quick and easy process

We had a great stay , thank you staff who were very helpful and made check a quick and easy process

The best was way too firm. Did not sleep well.

Good selection for breakfast but we were rushing for plane so it was grab and go. I love having a kitchen in the room and the refridgerator for cold drinks in the middle of the night. The air conditioning was wonderul. The swimming pool was absolutely freezing and the towels were old

Clean and comfortable. Friendly, helpful staff.

Clean and comfortable. Friendly, helpful staff.

had problem with sink in bathroom, mentioned it right away, dealt with it ,wasnt anything major,just an inconvienence

had problem with sink in bathroom, mentioned it right away, dealt with it ,wasnt anything major,just an inconvienence

Good

Good

The place was not bad. However, on my last day, as I was getting ready to leave. I saw a big bed bug crawling across a pillow. I spent the rest of the morning and early afternoon doing laundry as to not bring any bed bugs home with me.

The place was not bad. However, on my last day, as I was getting ready to leave. I saw a big bed bug crawling across a pillow. I spent the rest of the morning and early afternoon doing laundry as to not bring any bed bugs home with me.

Safe, quiet, comfortable.

Safe, quiet, comfortable.

Staff was excellent, rooms were a little older, but clean, bed was so-so, but location and dining options were great!

Staff was excellent, rooms were a little older, but clean, bed was so-so, but location and dining options were great!

not a good area surround the immediate hotel

not a good area surround the immediate hotel

These issues were brought to the attention of the front desk upon departure.

These issues were brought to the attention of the front desk upon departure.

Hotel was clean and the room was perfect for our needs. Only downside was how thin the walls seemed at times and the beds were not as comfortable as i would have hoped. But overall the stay went well and I would stay here again in the future if need be.

Hotel was clean and the room was perfect for our needs. Only downside was how thin the walls seemed at times and the beds were not as comfortable as i would have hoped. But overall the stay went well and I would stay here again in the future if need be.

Since last i stayed here it has surely gone down hill…

Since last i stayed here it has surely gone down hill…

Location was good and room was cleaned

Location was good and room was cleaned

Nice clean hotel in a great location.

Nice clean hotel in a great location.

After traveling for 8+ hours, hotel member told me that they cancelled my reservation without any warning. Didn't receive a phone call or an email out of common courtesy. My friends and I had to call around to different hotels just find somewhere else to stay. Worst customer service I've ever experienced.

After traveling for 8+ hours, hotel member told me that they cancelled my reservation without any warning. Didn't receive a phone call or an email out of common courtesy. My friends and I had to call around to different hotels just find somewhere else to stay. Worst customer service I've ever experienced.

Comfortable stay...would stay here again if in the area.

Comfortable stay...would stay here again if in the area.

The room was clean and clean staff pleasant

The room was clean and clean staff pleasant

Nice location big clean rooms

Nice location big clean rooms

I liked that the room was clean, well stocked, quiet and the property is in a great location for food, fun, shopping, and the highway.

I liked that the room was clean, well stocked, quiet and the property is in a great location for food, fun, shopping, and the highway.

The staff was very welcoming and accommodating. I forgot to request a handicap-accessible room. The front desk representative was able to secure a first-floor room for which we are very grateful!! The room was spacious and comfortable. The breakfast was wonderful. The only negative we experienced was a noticeable stench in the room. We tried air fresheners, however, that didn't work. I imagine the cleaning crew had tried to remove it as well. Other than that, it was a really nice pleasant stay.

The staff was very welcoming and accommodating. I forgot to request a handicap-accessible room. The front desk representative was able to secure a first-floor room for which we are very grateful!! The room was spacious and comfortable. The breakfast was wonderful. The only negative we experienced was a noticeable stench in the room. We tried air fresheners, however, that didn't work. I imagine the cleaning crew had tried to remove it as well. Other than that, it was a really nice pleasant stay.

CONVIENT AND CLEAN, WHAT I LOOK FOR MOST IN A SHORT HOTEL STAY

CONVIENT AND CLEAN, WHAT I LOOK FOR MOST IN A SHORT HOTEL STAY

Spacious rooms, has the essentials, great location. Property is a lil older but well maintained, kept clean, and staff are friendly

Spacious rooms, has the essentials, great location. Property is a lil older but well maintained, kept clean, and staff are friendly

All staff was extremely helpful and kind. Clean rooms and nice area.

All staff was extremely helpful and kind. Clean rooms and nice area.

I have back issues and driving, sitting for hours leaves me in much pain. I got to the hotel after 11pm and could barely walk into the office. Maria (the gal working the counter) was so helpful, I was in so much pain I had to sit so she came to me to get my card and DL to check me in, then gave me a room right down the hall so as to get to a bed as soon as possible. The room was very clean, everything was clean...frig, everything in bathroom clean, carpet, everything was great. The breakfast was good, I wanted my bacon cooked more, the gal working the kitchen didn't hesitate at all, she good some extra bacon and brought it to me. The oatmeal bar was full of all kinds of goodies making it a full meal in its self. I travel alone a lot, I felt very safe and was so comfortable that I have booked four more stays there for next month. Thank you very much for your hospitality.

I have back issues and driving, sitting for hours leaves me in much pain. I got to the hotel after 11pm and could barely walk into the office. Maria (the gal working the counter) was so helpful, I was in so much pain I had to sit so she came to me to get my card and DL to check me in, then gave me a room right down the hall so as to get to a bed as soon as possible. The room was very clean, everything was clean...frig, everything in bathroom clean, carpet, everything was great. The breakfast was good, I wanted my bacon cooked more, the gal working the kitchen didn't hesitate at all, she good some extra bacon and brought it to me. The oatmeal bar was full of all kinds of goodies making it a full meal in its self. I travel alone a lot, I felt very safe and was so comfortable that I have booked four more stays there for next month. Thank you very much for your hospitality.

The location is great close to my family, food and shopping. I planned to book a longer stay, but I didn’t even last a night. I checked in late. The front desk was welcoming and she was quick to checked me in. I was given a room with beds unmade, slept in, dirty towels were on the bathroom floor. Then, I was moved to another room and the bed covers had strange stains. I felt disgusted seeing one filth after another. I left and checked out the next day and the manger charged me pet cleaning fee without my consent. I would never book again nor recommend it to anyone.

The location is great close to my family, food and shopping. I planned to book a longer stay, but I didn’t even last a night. I checked in late. The front desk was welcoming and she was quick to checked me in. I was given a room with beds unmade, slept in, dirty towels were on the bathroom floor. Then, I was moved to another room and the bed covers had strange stains. I felt disgusted seeing one filth after another. I left and checked out the next day and the manger charged me pet cleaning fee without my consent. I would never book again nor recommend it to anyone.

Double charged for the room. Failed to fix mistake in timely manner.

Double charged for the room. Failed to fix mistake in timely manner.

Elevator was really slow

Elevator was really slow

It’s a great hotel, the reception staff are very friendly

It’s a great hotel, the reception staff are very friendly

Good sta

Good sta

Great location, tons of shopping and complimentary breakfast after a long night is always a plus. The full kitchen is a great amenity to have. Felt like a timeshare unit but overall 10/10 definitely visiting this property again in the near future.

Great location, tons of shopping and complimentary breakfast after a long night is always a plus. The full kitchen is a great amenity to have. Felt like a timeshare unit but overall 10/10 definitely visiting this property again in the near future.

We had a great stay at this location. I have no complaints about the hotel... Everything met our needs and was perfect. I love the idea of having a kitchen in case we wanted to cook. Area was nice and clean. Lots of options for places to eat. We will definitely be staying again. I would highly recommend.

We had a great stay at this location. I have no complaints about the hotel... Everything met our needs and was perfect. I love the idea of having a kitchen in case we wanted to cook. Area was nice and clean. Lots of options for places to eat. We will definitely be staying again. I would highly recommend.

great hotel, i would like to visit again

great hotel, i would like to visit again

Only issue we had was there was no daily maid service we called to get fresh towels they never sent them after a second call and 45 minutes later I had to go find someone other than that great place to stay

Only issue we had was there was no daily maid service we called to get fresh towels they never sent them after a second call and 45 minutes later I had to go find someone other than that great place to stay

The room and service were amazing. The staff was very courteous and helpful. The room was spacious and very comfortable. My only suggestion would be to replace the couch in our room. The couch was worn and a little uncomfortable. The head rest was also in need of repair. When you sat down, everyone fell to the middle.Even saying this, the couch did not detract from the overall experience. We will definitely stay here again.

The room and service were amazing. The staff was very courteous and helpful. The room was spacious and very comfortable. My only suggestion would be to replace the couch in our room. The couch was worn and a little uncomfortable. The head rest was also in need of repair. When you sat down, everyone fell to the middle.Even saying this, the couch did not detract from the overall experience. We will definitely stay here again.

Basically I reserved two beds and when I arrived hey said they only had one bed rooms available.

Basically I reserved two beds and when I arrived hey said they only had one bed rooms available.

Lots of good food places are around here.

Lots of good food places are around here.

The room was very nice but are toilet fled there was no heater

The room was very nice but are toilet fled there was no heater

Friendly and courteous staff. Barnesa (I think that was her name) was very professional, she provided us with masks and communicated the COVID guidelines for the state of CA. The rooms appeared very well sanitized and clean.

Friendly and courteous staff. Barnesa (I think that was her name) was very professional, she provided us with masks and communicated the COVID guidelines for the state of CA. The rooms appeared very well sanitized and clean.

Really nice comfortable stay. Very clean, and descent breakfast. Friendly staff. The room was very close to pictured we stayed in a studio double Queen.

Really nice comfortable stay. Very clean, and descent breakfast. Friendly staff. The room was very close to pictured we stayed in a studio double Queen.

The Breakfast and suite style

The Breakfast and suite style

The hotel smells like a motel. The smell of the rooms are worse. Unfit for a Marriottt

The hotel smells like a motel. The smell of the rooms are worse. Unfit for a Marriottt

of extra blankets.

of extra blankets.

Comfortable beds simple rooms

Comfortable beds simple rooms

We were staying for a family memorial. Everything there was great

We were staying for a family memorial. Everything there was great

We started off in a 2 br suite. It was great till our toilet flooded and we had to switch rooms. We didn’t get switched to another suite which sucked because thats what we paid for.

We started off in a 2 br suite. It was great till our toilet flooded and we had to switch rooms. We didn’t get switched to another suite which sucked because thats what we paid for.

Our stay is great, with a full kitchen, no serveware, plates are not microwavable

Our stay is great, with a full kitchen, no serveware, plates are not microwavable

The staff was very friendly beginning with check in, to those serving breakfast, and even the housecleaning staff.

The staff was very friendly beginning with check in, to those serving breakfast, and even the housecleaning staff.

I’m usually over look there little things the only thing I didn’t like is that inside the drawers next to the bed there were used tissues (Ew) and a hand towel (mega ew) lol so gross meaning they did not fully clean properly and that’s pretty disgusting it being used tissue and towel next to the bed ! And in one of the rooms there was a drawing made by someone taped behind the door, which is no big deal but again means everything wasn’t fully cleaned out which is important with all this COVID going around. The elevator also worked when we got there but not when we were leaving for the night I called to let them no and when we came back it still didn’t work even the next day. Also breakfast included wasn’t too bad, hey it’s free. if you wanna grab some coffee and muffins and their parfait was yummy! All in all it work for what we needed it for a comfy bed nice area close to the Toyota arena and enough room for my family.

I’m usually over look there little things the only thing I didn’t like is that inside the drawers next to the bed there were used tissues (Ew) and a hand towel (mega ew) lol so gross meaning they did not fully clean properly and that’s pretty disgusting it being used tissue and towel next to the bed ! And in one of the rooms there was a drawing made by someone taped behind the door, which is no big deal but again means everything wasn’t fully cleaned out which is important with all this COVID going around. The elevator also worked when we got there but not when we were leaving for the night I called to let them no and when we came back it still didn’t work even the next day. Also breakfast included wasn’t too bad, hey it’s free. if you wanna grab some coffee and muffins and their parfait was yummy! All in all it work for what we needed it for a comfy bed nice area close to the Toyota arena and enough room for my family.

The parking spaces are pretty straight forward and close to the entrances. Not only that, there are several restaurants in the same shopping center as the hotel. The complimentary breakfast buffet has a handful of options to choose from and they are well made. The rooms felt like a second home to me. A great bed, a pull out bed from the couch, and a little kitchen. The kitchen comes with a few appliances and a nice fridge too. The lamps by the bed come with USB ports which is really nice and handy. The smart TV is really nice with crisp images. The bathroom is spacious and comes with plenty of towels. I will definitely try to stay here in the future.

The parking spaces are pretty straight forward and close to the entrances. Not only that, there are several restaurants in the same shopping center as the hotel. The complimentary breakfast buffet has a handful of options to choose from and they are well made. The rooms felt like a second home to me. A great bed, a pull out bed from the couch, and a little kitchen. The kitchen comes with a few appliances and a nice fridge too. The lamps by the bed come with USB ports which is really nice and handy. The smart TV is really nice with crisp images. The bathroom is spacious and comes with plenty of towels. I will definitely try to stay here in the future.

We stayed here for the weekend for a festival in San Bernardino. Upon checking in, we noticed there were a lot of eating areas around the hotel with plenty of parking to accommodate. We were greeted and told that our room was available for an upgrade which included a kitchen and a pull out bed. Our room before did not include a kitchen but had two beds. Service and cleanliness were great. The only problem was the pullout couch that was provided to us. The springs in the bed were horrible and when you lay down it wasn’t comfortable at all. Maybe we should’ve kept our other room. If the hotel sees this, it was room 203. Please fix this for your next customer because my back hurt the next day.

We stayed here for the weekend for a festival in San Bernardino. Upon checking in, we noticed there were a lot of eating areas around the hotel with plenty of parking to accommodate. We were greeted and told that our room was available for an upgrade which included a kitchen and a pull out bed. Our room before did not include a kitchen but had two beds. Service and cleanliness were great. The only problem was the pullout couch that was provided to us. The springs in the bed were horrible and when you lay down it wasn’t comfortable at all. Maybe we should’ve kept our other room. If the hotel sees this, it was room 203. Please fix this for your next customer because my back hurt the next day.

I liked that it was near Ontario Mills. But I disliked that I was charged twice due to the persons mistake. Cheap slow elevator

I liked that it was near Ontario Mills. But I disliked that I was charged twice due to the persons mistake. Cheap slow elevator

I booked my stay over 2 months ago and when I called the hotel to see if my group and I can check in early, they notified me that they changed our room without notice. We went from a 2 bedroom suite to a 1 bedroom suite. It would’ve been nice if they emailed their patrons when changes are made. Other than that, the FOH, Levina, was very pleasant. She lowered our rate and provided my group and I with a roll out bed for the inconvenience. Though we were downgraded to a smaller room, the room was still quite spacious. The hotel was also very clean and provided us with complimentary breakfast meals!

I booked my stay over 2 months ago and when I called the hotel to see if my group and I can check in early, they notified me that they changed our room without notice. We went from a 2 bedroom suite to a 1 bedroom suite. It would’ve been nice if they emailed their patrons when changes are made. Other than that, the FOH, Levina, was very pleasant. She lowered our rate and provided my group and I with a roll out bed for the inconvenience. Though we were downgraded to a smaller room, the room was still quite spacious. The hotel was also very clean and provided us with complimentary breakfast meals!

I am in a wheelchair, and they were always more than happy to stash my wheelchair for me so that we didn’t have to load it in the car or take it back up to the room. When I would come back and my son wasn’t with me, they were happy to bring it out to the car for me. That was very much appreciated.

I am in a wheelchair, and they were always more than happy to stash my wheelchair for me so that we didn’t have to load it in the car or take it back up to the room. When I would come back and my son wasn’t with me, they were happy to bring it out to the car for me. That was very much appreciated.

Awesome staff!!!

Awesome staff!!!

I did not like this hotel it smelled like weed as soon as we walked in the room

I did not like this hotel it smelled like weed as soon as we walked in the room

I like it the space and the bed was good. The only thing i didn't like was the shower because a cockroach was there.

I like it the space and the bed was good. The only thing i didn't like was the shower because a cockroach was there.

It was great

It was great

Not enough staff to assist with issues, in the room missing silver ware & utensils, paper napkins missing tv remote, key card not opening pool area.

Not enough staff to assist with issues, in the room missing silver ware & utensils, paper napkins missing tv remote, key card not opening pool area.

I absolutely loved this hotel! The room was basically a small apartment. The two bedrooms were perfect for our stay. My parents came with us and had their own room with their own t.v. I loved the fact that it came with a full kitchen, including a refrigerator, stove, dishwasher, microwave, coffee maker, and dishes! It even had a sofa and dining table. The hotel and our suite was very modern and up-to-date. Usually, the advertised pictures looks better than the actual room, but my experience was the opposite. The hotel is located in a shopping center surrounded by so many dining options. And across the street is an even bigger shopping mall with a Starbucks and ATM. It is the perfect location for a hotel. Plenty of parking, as well. And we were able to see our cars from our room. Can’t wait to go back!

I absolutely loved this hotel! The room was basically a small apartment. The two bedrooms were perfect for our stay. My parents came with us and had their own room with their own t.v. I loved the fact that it came with a full kitchen, including a refrigerator, stove, dishwasher, microwave, coffee maker, and dishes! It even had a sofa and dining table. The hotel and our suite was very modern and up-to-date. Usually, the advertised pictures looks better than the actual room, but my experience was the opposite. The hotel is located in a shopping center surrounded by so many dining options. And across the street is an even bigger shopping mall with a Starbucks and ATM. It is the perfect location for a hotel. Plenty of parking, as well. And we were able to see our cars from our room. Can’t wait to go back!

Very clean and inviting!

Very clean and inviting!

Exceptional service at check in to accommodate our need for a larger suite! Thank you so much!!!

Exceptional service at check in to accommodate our need for a larger suite! Thank you so much!!!

I really like the fact that it has a kitchenette. Able to cook our own food. But not crazy about how they care for each room when you stay multiple nights they gave us a hard time to clean the room even with this coved-19 going on you would think they would disinfect the room everyday. But that's not the case We were told if you stay more than one day we clean it every 7 days.

I really like the fact that it has a kitchenette. Able to cook our own food. But not crazy about how they care for each room when you stay multiple nights they gave us a hard time to clean the room even with this coved-19 going on you would think they would disinfect the room everyday. But that's not the case We were told if you stay more than one day we clean it every 7 days.

The best part of this stay was the very helpful woman at the front desk-Jessie. She went above and beyond her duties to make us feel welcome and make our stay extra amazing! The rooms were spacious and clean. The location was great and there was everything we needed within walking distance. And we got great rates for the rooms through Expedia! Highly recommend!

The best part of this stay was the very helpful woman at the front desk-Jessie. She went above and beyond her duties to make us feel welcome and make our stay extra amazing! The rooms were spacious and clean. The location was great and there was everything we needed within walking distance. And we got great rates for the rooms through Expedia! Highly recommend!

Room was never available when arrived. I showed them my confirmation number but still no help and they turned us away. Horrible customer service with manager.

Room was never available when arrived. I showed them my confirmation number but still no help and they turned us away. Horrible customer service with manager.

Very nicely placed the employees are very friendly n helped

Across the street from great restaurants!

I choose this hotel frequently due to the cleanliness of the hotel and the staff... well, they treat me like royalty so what can I say but, Thanks!!

Really good stuff...................................

Definitely recommend this to anyone

When we got to the room it was flooded and water had a bad smell and brown stuff and our luggages got wet. So concierge did not have a choice and moved us to a 2 bedroom, so much for no availability to move us huh?... Anyway during our check out at 9am, I told morning concierge of what happened the night before amd she offered me snacks for free from their store...wth? I was hoping for a atleast 1 one free night at any townsplace espcially with my birthday coming up om the 22nd. When that was all she offered, I was disappointed, I mean snacks? Really?

Over priced for a suite, I was told we pay $211 &’ it was only one night. They charge $240 for one night, got into the room and there was stench in there, a bad smell. The front desk was rude to one of my family members who came to visit telling him to wait outside after he was asked what he’s doing, standing in the hallway. I will never book another room with these guys. It was ghetto.

Check in was disappointing, manager was preoccupied. Shower in room barely worked, looked like it had been addressed before but not properly fixed.