Homewood Suites by Hilton Raleigh - Crabtree Valley

connection to wifi was a big issue until the next day host gave me a preferred customer code

Those 2 request I paid for & did not get. Very disappointing!

The staff who handled the breakfast was amazing as well as housekeeping!! However everything else wasn't!! Checking in was not easy since the phones were down so couldn't get in contact with anyone for assistance. The carpet in room and hallways have many stains. The tub was so clogged & took hours to drain. The toliet continues to run after being flushed for at least 20 min. Then on top of that there is the construction and loud banging that's made it hard to sleep. Overall I wouldn't recommend or stay at this location again despite how good the staff was.

Disappointing

Our room was very warn, furniture was old, carpet was very old and dirty in some places. Again, we should have been alerted.

Construction limited parking area, noisy and internet/cable issues.

Pleasant

Everything was great except parking was horrible! They should tell folks that they aren't very much room for parking because of lot maintenance! Two thumbs down 👎👎

I love staying at Homewood Suites at Crabtree. My only complaint is that the side door entry has been broken since my December stay (2025) … meaning that your room key ostensibly unlocks the door but when you use the handle, the door is still locked and won’t open. People have devised ways to keep this from happening, but that creates security issues. Please, Homewood, get the door fixed properly for the security of your customers.

Was in town for a family event and traveling with other family as well who also stayed. My first room, we had those little white flies coming through the vent in the living room area and our toilet wasn’t keeping enough water to flush so we requested a room change. The staff was very accommodating and switched our room which had no issues. My only complaint is when booking, we weren’t notified of renovations going on. We only got a notification before check in on the Hilton app. I understand the hotel is going through changes for the better so I would definitely stay again once the renovations are completed. The breakfast staff was also very helpful and nice!

In the morning, the breakfast was very limited, They didn't have any Decaf coffee out, no forks, no coffee cups. When asked about decaf, the staff said if we want some, he will make it???

Good

Breakfast was fresh and hot

The hotel is very outdated! It needs a major Renovation!!

Property was old

No USB plugs was a surprise. Breakfast variety of hot items was sketchy.

Clean room, nice staff and conveniently located.

Excellent

Exceptional

Exceptional

Exceptional

We were like family.

Exceptional

The room was cleaned every other day. The staff was very friendly and helpful. Breakfast was consistent and the parking was convenient.

I liked the location The room wasn’t very clean I had no pillows or a comforter for the pull out sofa

I liked the location The room wasn’t very clean I had no pillows or a comforter for the pull out sofa

I paid for a room with a balcony, they gave one without. I told the person at the front desk and they promptly gave a room with a balcony, although we had to move our stuff twice it was exactly what I paid for.

Exceptional

Overnight stay celebrating my 1 year anniversary. Room was comfortable and clean enough for all hired private chef

Parking was great, no problem there. The staff were nice and friendly. I reported an issue with spiders in my room and there were no accommodations or follow up. Staff reported there were no other rooms available at the time of my report.

Breakfast was good staff amazing. Room was a little dated but I believe they are updating soon.

Exceptional

Reasonable priced place to stay for a bit! Reasonably clean and the bed was comfortable.

Staff was helpful the room was clean.

Very Comfortable!

Staff were friendly and very accommodating. Ample and well lit parking lot.

Superb

Good

Good

Exceptional

Great hotel, in process of renovation on some part of the property and great area for all food and shopping.

Some things could have been better, like spare bag of bedding was missing and a few bedding peices had a few spots. But Overall a descent experience and i will be back for another stay for sure

Loved Angela at breakfast! So helpful and attentive.

Loved Angela at breakfast! So helpful and attentive.

Had a fantastic stay highly recommend!

I was expecting more from the buffet breakfast. Tv in bedroom so we moved to another room.

The room was clean and spacious and well priced. The breakfast space was clean and orderly. The staff were all very kind. Check in and check out were easy and quick.

Exceptional

Deilicioso

Very nice lobby area/fireplace. Lots of bleach stains in the hallway and elevator carpets

Very nice lobby area/fireplace. Lots of bleach stains in the hallway and elevator carpets

Good breakfast, clean room

Superb

Exceptional

Very good

Room clean, staff polite

Location Everyday I asked for fresh towels and wash cloths to be delivered to my room. I received fresh towels delivered twice. There were times when I would ask the same front desk worker for fresh towels, I was told as soon ask they are done washing I would receive some. She never delivered them.

I stayed for one nice. Staff was friendly and the room was clean. Bed was very comfortable. Would stay again.

Large room. Convenient location Staff during check out was extremely rude. Walked up to the counter to check out and the employee standing there never once acknowledged me. After a minute they just pointed to a basket that had a key card in it. Never once said thank you for staying there, have a great day, hi, get out, nothing.

Everything was great the breakfast and the staff were great. It is also in great location to mall and other things aswell.

Pretty clean room needs a bit of updates though. They’re renovating soon so I was happy to hear that. The staff was so friendly and helpful. The pool wasn’t opened when I went . The breakfast was pretty good hot food including waffles.

It is good

It is a hotel property that is actively in the process of improving. Staff is prompt with fixing or correcting an issue. During my entire stay, I've seen consistent improvement. No hotel is perfect and this hotel is aiming to make sure guests are well taken care of. It is really quiet, so rest is achievable.

The place has been in a bad need of a remodel for a long time now. Way overdue.

Great hotel, especially for the cost!

Friendly staff that was very accommodating. Nice clean room and hotel in general. Very good breakfast. Great stay.

Location to Crabtree Mall and Arena. This property needs remodeling!

Clean room and pet friendly! Not a super updated hotel, but still nice enough for what I needed.

The breakfast was good. The young lady was so nice and professional. The hotel was nice but out dated for the price

It is good for the money. This property is in the process of upgrading. The staff is very helpful and friendly. Management is very helpful and personable. It is quiet, so rest is possible. They are working to improve breakfast.

For the cost I don’t believe it was worth it. The hotel is outdated and just wasn’t up to the standards as far as the rooms. We had to wait for staff to search for additional wash towels after we were told they didn’t have any.

Horrible stay, the toilet has a silent leak (flushing all night), the tub spout comes OFF!, the shower walls are cracked full of caulking, beds squeak. Hilton, i like your brand, so instead of spending my second night on room 407 I moved to the TRU up north which was much better. BTW the pool is a swamp.

Dirty, stains everywhere, NO BREAKFAST AVAILABLE

Yes

Room not clean. A lot of stains and mildew in bathroom

My issue the overall experience The hotel itself had an bad smell I had to bring air fresheners into my room and keep the windows during winter to air the room out The heating and cooling vents was nasty I did not want to turn on the AC unit for the Heat did not want to breathe any of nasty stuff. I visited the area quite often and I would never stay at this hotel again.

Breakfast was inadequate. Everything was fried and unhealthy, no yogurt no fruits there were no coffee cups. The hotel ran out. All carpets and upholstery. Need a thorough cleaning. The stairway next to our room had a constant marijuana odor all day and all night long. Staff was seen sneaking smoking outside. All exterior doors were down and keys would not open them.

The room next to us has a hall full of trash outside their door pretty disgusting and was there for more than a day and trash on their balcony

Property was very clean, staff was very courteous, and breakfast was great!

Limited breakfast options, especially for small kids. No milk, cereal or biscuits

New management changed their policy the day of my reservation. Would not allow me to check in and it was new year eve . Whether you live close or coming into town do not book ! The lady at the front desk was so rude and should not be in customer service. Changing policies , they need to change employees

The staff was rude. The room was not clean. The business center was down. They charged us a pet fee not deposit despite the listing as pets stay for free. In order for it to be free there would be NO charge.

Pretty clean.Not emaculate

Pretty clean.Not emaculate

Need indoor pool

Stains on carpet, roach in hallway, maid service only every other day, and two towels for the stay ( ridiculous), pillows were horrible and not enough pillows.

The workers were all wonderful, kind and very helpful

The workers were all wonderful, kind and very helpful

Coffee condiments at breakfast very limited. No milk or regular creamer

I love this Property. It’s always clean. Breakfast is awesome and the staff is fantastic. Never had a bad stay.

I love this Property. It’s always clean. Breakfast is awesome and the staff is fantastic. Never had a bad stay.

Cou

Cou

Was excellent

Was excellent

Well maintained and great location

rooms

rooms

I booked a room that was not honored and the person who checked me in clearly could’ve cared less. The room smelled badly, it was not very clean, the ice maker didn’t work and the toilet wouldn’t flush. Maintenance came once about the toilet and then I just gave up. There was no coffee or any hot food twice when I went down for breakfast and it took forever to get things restocked. I would never ever stay at this hotel again. Maybe not even this chain. Only high spots were a morning front desk staff who at least apologized for how many issues I was having and another food server who snuck and got me a coffee cause she felt badly I’d been waiting so long.

I booked a room that was not honored and the person who checked me in clearly could’ve cared less. The room smelled badly, it was not very clean, the ice maker didn’t work and the toilet wouldn’t flush. Maintenance came once about the toilet and then I just gave up. There was no coffee or any hot food twice when I went down for breakfast and it took forever to get things restocked. I would never ever stay at this hotel again. Maybe not even this chain. Only high spots were a morning front desk staff who at least apologized for how many issues I was having and another food server who snuck and got me a coffee cause she felt badly I’d been waiting so long.

They canceled my reservation the day of my stay because they have a new policy that they don’t accept anymore who lives within 30 miles from the property. Terrible policy and no one could explain why.

The hotel was in dire need of renovations and a thorough cleaning. My daughter and I kept getting bit by something in the room. I paid for the room uo front so there was no getting a refund. I would advise anyone to find somewhere else to stay.

The hotel was in dire need of renovations and a thorough cleaning. My daughter and I kept getting bit by something in the room. I paid for the room uo front so there was no getting a refund. I would advise anyone to find somewhere else to stay.

Elevator kept breaking

Your front desk staff was rude , greedy and did not address my need of clean towels on Saturday afternoon and Sunday morning. We had three people staying in the room and requested more towels for 4 hours on Saturday. She took several plates of food back to front desk on both mornings causing the paying guests to not have any to enjoy. You need to train them better to treat your customers better before you lose them!!!!

Your front desk staff was rude , greedy and did not address my need of clean towels on Saturday afternoon and Sunday morning. We had three people staying in the room and requested more towels for 4 hours on Saturday. She took several plates of food back to front desk on both mornings causing the paying guests to not have any to enjoy. You need to train them better to treat your customers better before you lose them!!!!

Very nice rooms, amenities and courteous staff. Location was good too.

Very nice rooms, amenities and courteous staff. Location was good too.

Exceeded my expectations. Love that their is a kitchen, separate bedroom and living area. Everything was really clean. It was nice all around. There was nothing I didn't like.

Location Elevator broken hall and stairs smelled like pee

The room was spotless and the staff was courteous; I even received a survey prior to check out regarding the service. I advised that trash by the elevator needed to be disposed of and it was removed quickly. But received an AI response, when I inquired about how often housekeeping was done. The daily breakfast was good, along with check in and check out. Thanks

The room was spotless and the staff was courteous; I even received a survey prior to check out regarding the service. I advised that trash by the elevator needed to be disposed of and it was removed quickly. But received an AI response, when I inquired about how often housekeeping was done. The daily breakfast was good, along with check in and check out. Thanks

Clean

Clean

Customer service was good and the area was great. Very close proximity to nearly everything that was in the weekend plans. I loved the digital hotel room key and the convenience it was. Upon arrival, it was some leaking ceilings so it made me slightly nervous about my stay. Ideally for the price I was expecting my room to be slightly bigger than what it was. I booked a king suite with a balcony, however, very big rats were spotted from the 5th floor balcony. Made the stay slightly uncomfortable but because we were so tired and traveling all day we opted to stay and just ride things out and make the best out of it.

Room 2: smelled like rubbing alcohol. Broken toilet. Room 3: syrup again. Bugs.

Room 2: smelled like rubbing alcohol. Broken toilet. Room 3: syrup again. Bugs.

Great

Great

Decent stay, breakfast was great. + waffle maker

Decent stay, breakfast was great. + waffle maker

Room is definitely lacking; the whole hotel needs to be renovated. It looks old and smelled old. Elevator was out and we had to walk all the way to the other side to use the elevator. Our bathtub got stopped up.

Room is definitely lacking; the whole hotel needs to be renovated. It looks old and smelled old. Elevator was out and we had to walk all the way to the other side to use the elevator. Our bathtub got stopped up.

Friendly staff

Friendly staff

There was no cover for the pull out couch it took staff a whole day to get the sheets. Maid took the towels and didn't replace. Side door did not work with key. Maid did not put liners in trashcan

There was no cover for the pull out couch it took staff a whole day to get the sheets. Maid took the towels and didn't replace. Side door did not work with key. Maid did not put liners in trashcan

Friendly and fast chick in. Friendly stuff overall. Beautiful lobby area. Suite lacks good lighting and had decor

Friendly and fast chick in. Friendly stuff overall. Beautiful lobby area. Suite lacks good lighting and had decor

It's was ok

It's was ok

Bug in my bed

Bug in my bed

Staff was friendly but you could tell they was short staff. No one swept around check in area for the 2 1/2 days we was there. No one vacuum the hallway or elevator carpet while we stay there. The first room given us was not clean from previous guest. The next room was great and the maid servicing the room was great. We will still book another trip there because it was strictly staff shortages.

Staff was friendly but you could tell they was short staff. No one swept around check in area for the 2 1/2 days we was there. No one vacuum the hallway or elevator carpet while we stay there. The first room given us was not clean from previous guest. The next room was great and the maid servicing the room was great. We will still book another trip there because it was strictly staff shortages.

My only issue was the room was cold and thermostat did not appear to work. Otherwise stay was good!

My only issue was the room was cold and thermostat did not appear to work. Otherwise stay was good!

Staff was very disrespectful and unprofessional. There was a mix up on their part of my reservation. Apparently there was another Stephanie Cooper and I was giver her reservation and she was given mine. The night shift came upstairs screaming for us to get out. Was very rude and unapologetic. When they realized that it was their mix up they were very nonchalant and dismissive. The next morning I spoke with management and I guess they spoke to her about it so she made up a lie on my mother and had us thrown out into the snow. I’ve never expect anything like this before . I’m dealing with chemo and my mom is helping me she is 71 years old. This establishment should be closed down. Drug use and everything else goes on there but we were thrown ours. Tell me how is that balanced? Anyhow I found a different Hilton and hopefully this will be better

Staff was very disrespectful and unprofessional. There was a mix up on their part of my reservation. Apparently there was another Stephanie Cooper and I was giver her reservation and she was given mine. The night shift came upstairs screaming for us to get out. Was very rude and unapologetic. When they realized that it was their mix up they were very nonchalant and dismissive. The next morning I spoke with management and I guess they spoke to her about it so she made up a lie on my mother and had us thrown out into the snow. I’ve never expect anything like this before . I’m dealing with chemo and my mom is helping me she is 71 years old. This establishment should be closed down. Drug use and everything else goes on there but we were thrown ours. Tell me how is that balanced? Anyhow I found a different Hilton and hopefully this will be better

This hotel is not what I expect from the brand. There were no luggage carts, huge red stains on the carpet, and housekeeping didn't clean the coffee pot from the previous guest (terrible surprise first thing in the morning). The "kitchen" was subpar with no spoons and only one fork. There no condiments with the breakfast and the eggs were cold. One elevator was broken and the check in staff was rude.

This hotel is not what I expect from the brand. There were no luggage carts, huge red stains on the carpet, and housekeeping didn't clean the coffee pot from the previous guest (terrible surprise first thing in the morning). The "kitchen" was subpar with no spoons and only one fork. There no condiments with the breakfast and the eggs were cold. One elevator was broken and the check in staff was rude.

Toilet flush problems, window screens dirty and falling off windows, the hotel needs an update and does not meet Hilton standards

Toilet flush problems, window screens dirty and falling off windows, the hotel needs an update and does not meet Hilton standards

Location was great. Room is clean snd spacious. My only comment is they had installed exhaust hoods in the Kitchenette, walking down the hallway you’ll smell the cooking in the other rooms.

Location was great. Room is clean snd spacious. My only comment is they had installed exhaust hoods in the Kitchenette, walking down the hallway you’ll smell the cooking in the other rooms.

this palce was terrible the staff they are so mean like the guess are not paying they need better training i was super desapinted how I was treated the bads of this hotel I really don't understand how Hilton put their name on something like this this place sucks big time never again will stay in a place like this misstreat the guess like we are staying for free nothing works in there elevetors are broken is a mess

this palce was terrible the staff they are so mean like the guess are not paying they need better training i was super desapinted how I was treated the bads of this hotel I really don't understand how Hilton put their name on something like this this place sucks big time never again will stay in a place like this misstreat the guess like we are staying for free nothing works in there elevetors are broken is a mess

don’t stay hwre

don’t stay hwre

Breakfast was amazing and the room was comfortable and quiet!

Breakfast was amazing and the room was comfortable and quiet!

Upon arrival we had a bad experience. First they didn’t have any extra sheets or blankets for our pull out sofa so we had to pull sheets off one bed and make due for two nights, then there was a water bug in our bathroom, most of the gym equipment was in operable and the final straw was when my husband went to work out at 530a Monday there was a homeless person sleeping in gym. There was never anyone at front desk and didn’t have a manager available ever but they did respond via text. I requested a full refund due to the inconvience and only credited me one night. Still fighting with Hilton to get reimbursed as this is so unacceptable. This property needs to do way better. For a Hilton property we were VERY disappointed

Upon arrival we had a bad experience. First they didn’t have any extra sheets or blankets for our pull out sofa so we had to pull sheets off one bed and make due for two nights, then there was a water bug in our bathroom, most of the gym equipment was in operable and the final straw was when my husband went to work out at 530a Monday there was a homeless person sleeping in gym. There was never anyone at front desk and didn’t have a manager available ever but they did respond via text. I requested a full refund due to the inconvience and only credited me one night. Still fighting with Hilton to get reimbursed as this is so unacceptable. This property needs to do way better. For a Hilton property we were VERY disappointed

The breakfast items were overcooked, especially the egg omelettes. I found a roach crawling in my bathroom underneath my washcloth. The front service clerk was missing from the are for half an hour or so.

The breakfast items were overcooked, especially the egg omelettes. I found a roach crawling in my bathroom underneath my washcloth. The front service clerk was missing from the are for half an hour or so.

french toast tasteless, bacon extremely thin

french toast tasteless, bacon extremely thin

Great

Great

Clean and friendly staff

Clean and friendly staff

The hotel was dated, dirty and disgusting. The bathroom had hair all over. Hot water was sketchy. Carpets were disgusting. Couldn’t believe this was a part of the Hilton hotels

The hotel was dated, dirty and disgusting. The bathroom had hair all over. Hot water was sketchy. Carpets were disgusting. Couldn’t believe this was a part of the Hilton hotels

P the room was badly in need of repair. There was a strong smell of smoke through throughout. It looked like an animal had chewed up the screen door molding etc. It was not the Hilton standard I was used to.

P the room was badly in need of repair. There was a strong smell of smoke through throughout. It looked like an animal had chewed up the screen door molding etc. It was not the Hilton standard I was used to.

Great location. Spacious 2 bedroom suite.

Great location. Spacious 2 bedroom suite.

Needs to be updated

Needs to be updated

Stay two nights and everything was great for the price.

Stay two nights and everything was great for the price.

Staff was good, room clean, breakfast good as well.

Staff was good, room clean, breakfast good as well.

Good

Good

Room

Room

Property was clean, elevator door acted as if doors weren't going to open all the way. Riom was clean but killed to roach bugs in the bathroom. Throw in the bed needa to be updated. Staff was nice.

Property was clean, elevator door acted as if doors weren't going to open all the way. Riom was clean but killed to roach bugs in the bathroom. Throw in the bed needa to be updated. Staff was nice.

Not to good

Not to good

The lobby, terrace and dining area nice. The rooms really old and not clean. The doors, the handles, the baseboards, the rails in the closet all are in real need of a good scrubbing for sure! I think the whole suite needs to be deep cleaned!

The lobby, terrace and dining area nice. The rooms really old and not clean. The doors, the handles, the baseboards, the rails in the closet all are in real need of a good scrubbing for sure! I think the whole suite needs to be deep cleaned!

Perfect location.

Perfect location.

.

.

Staff were extremely friendly. A few amenities such as the ice machine were not available and the breakfast are had a select few options. When we got into the room that we waited 15-20 mins for ( checked in at 6pm) the beds had yet to be made. It was about an hour until the rooms had to be made and then we did not have towels or wash clothes to shower and was told we had to come downstairs to get them ourselves. Overall would rate my experience 5/10.

Staff were extremely friendly. A few amenities such as the ice machine were not available and the breakfast are had a select few options. When we got into the room that we waited 15-20 mins for ( checked in at 6pm) the beds had yet to be made. It was about an hour until the rooms had to be made and then we did not have towels or wash clothes to shower and was told we had to come downstairs to get them ourselves. Overall would rate my experience 5/10.

Our stay was excellent overall. I will point out that during our stay, the hotel was completely booked. We had a one bedroom suite and a sofa bed with 2 adults and three children. The hotel was unable to provide linen for the sofa bed and we only had two washcloths and two towels. Other than that, everything was great, clean, and the staff was nice and professional.

Our stay was excellent overall. I will point out that during our stay, the hotel was completely booked. We had a one bedroom suite and a sofa bed with 2 adults and three children. The hotel was unable to provide linen for the sofa bed and we only had two washcloths and two towels. Other than that, everything was great, clean, and the staff was nice and professional.

All the staff from the front desk to the ladies working in the breakfast bar were very friendly and helpful. Room was clean and very comfortable. Would return.

All the staff from the front desk to the ladies working in the breakfast bar were very friendly and helpful. Room was clean and very comfortable. Would return.

Very old and outdated, in need of deep cleaning or renovations. Breakfast attendant was very rude as she continued to bring food at 9:25 am after rudely saying breakfast was over at 9:30 am. We arrive at 9:10 am to no breakfast food available!

Very old and outdated, in need of deep cleaning or renovations. Breakfast attendant was very rude as she continued to bring food at 9:25 am after rudely saying breakfast was over at 9:30 am. We arrive at 9:10 am to no breakfast food available!

Business friendly indeed

Business friendly indeed

Kitchen was fine. The items served were subpar at best.

Kitchen was fine. The items served were subpar at best.

Friendly staff at night. Clean and comfortable room

Friendly staff at night. Clean and comfortable room

Elevator not operating properly. No linen in the room for the pull out sofa. When I called for linen they said I had to come down to get it. My brother went down to get water and snacks and no one was at the desk. He waited for over 5 minutes and no one came. The tub was dirty. Floor corners dirty/ dust webs. We went down for breakfast at 9:10. There were no clean plates. Food containers were empty, bacon, hash browns. The lady came out and washed plates in a disgusting bucket of water and then took them to the back, seconds later she brought them out and put them on the rack. There’s no way those plates were sanitized properly. Perhaps you should close during your renovation. On the website you have 4.5 stars. That’s not true nor accurate. My family was in Raleigh from Maryland for a medical emergency with a family member and we were not able to rest in your establishment.

Elevator not operating properly. No linen in the room for the pull out sofa. When I called for linen they said I had to come down to get it. My brother went down to get water and snacks and no one was at the desk. He waited for over 5 minutes and no one came. The tub was dirty. Floor corners dirty/ dust webs. We went down for breakfast at 9:10. There were no clean plates. Food containers were empty, bacon, hash browns. The lady came out and washed plates in a disgusting bucket of water and then took them to the back, seconds later she brought them out and put them on the rack. There’s no way those plates were sanitized properly. Perhaps you should close during your renovation. On the website you have 4.5 stars. That’s not true nor accurate. My family was in Raleigh from Maryland for a medical emergency with a family member and we were not able to rest in your establishment.

Parking lot construction

Parking lot construction

Room was better than expected for the price.

Room was better than expected for the price.

Good clean

Clean room, friendly service, easily accessible.

Hotel was not so clean

I stayed at this hotel for 5 nights and after I requested multiple house keeping service to my room and repairs to toilet , they never came. They would come and just make the bed, never give me clean sheets and pillowcases after I’ve requested it multiple times. The front service is awful at answering any questions and I would never stay here again. Avoid if possible.

I found the carpets to be worn, old, and actually dirty. It was actually debris on the carpet’s not only in the rooms, but the hallway is as well.

Check in was easy

The place is totally run down. Arrived the power was out. Dogs barking on our floor. Found dirty clothes and towel after room was cleaned. Pool not covered and pool area unkept with leaves and debris. A huge fallen tree sitting across the dumpster. Just really poorly maintained property for Hilton standards.

My room nnext to the elevator was buzzzz, buzzzz, every time someone used the elevator.

The rooms are dated, carpets and furnishings were stained. The first set of room keys did not work for either room (had 2), had to get new keys and to open the door had to turn handle up, not down as normal. Attendant said they have issues all the time. (well then why are they not fixed?) When the AC unit kicked on it made a terribly loud banding noise every time, enough to make you wake up from sleep. The second day, went to the desk to get clean towels and was told until we brought the dirty towels back to the desk we could not get clean towels. Attendant refused to give my wife an extra towel only 2 allowed per room. I have NEVER been refused a towel in any other motel. Due to the AC unit cycling on and banging I got very little sleep, Very disappointed with the property and I will not go back there again.

kitchen had 1 pot and 1 pan sized to cook a single egg cooking or storage bowls and only tiny dessert plates. Could improve cookware.

Good stay, very friendly and helpful staff. Building could use some attention, old and weathered outside and inside.

Floors stains carpets needed cleaning room walls stains lack of towels no room cleaning at all

There were a few things in the room that needed to be repaired like the shower curtain rod was loose causing the water to leak past curtain on floor, light was out in fridge, and cable went out for about 9 hours on the last day of our 3 night stay, but Candice at the front desk made us feel welcome and completely comfortable. She was amazing

The walls were busted up and fixed poorly Sticky gum all over the carpet Cobwebs in every corner

Nice and Quiet

My ice maker didn’t work and kitchen sink wouldn’t drain, the garbage disposal was not working. It was hot in my room no matter how low I turned the ac down.

Wallpaper and floor trim hanging off the walls, one elevator didnt work, and we had NO TOWELS from Saturday to Sunday. We were at a wedding, my daughter's wedding, and had to attend the reception WITHOUT showers! they would not give us pool towels or towels from other rooms. I've requested a refund for 1 day from each of the 3 rooms i rented for the weekend.

The room was fine, it was clean, the hallway looked under construction with wallpaper hanging off and floor trim pulled up, but it wasn't an issue. There was only 1 elevator working. The biggest issue was NO TOWELS on the final 2 days. They wouldn't make exceptions to policy and give us pool towels, they wouldn't give us towels from unoccupied rooms. Their concern was for people using the pools and new people renting rooms the next day. Well...WHAT ABOUT US?? We were there for a WEDDING and couldn't take showers!! Ridiculous!

The stay was wonderful, the bed was super soft and the room was very up to standards of myself and my wife. The staff were wonderful and very nice especially rhe front desk and lady who was working in the kitchen area.

No welcome info, pen or notepad in room.

Would stay again

The property is in a corner with a very dirty outside entrance. Shady people walking around and 1 working elevator. Front desk people were kind upon checking in but not around whenever I entered. It didn’t feel all that safe. Nothing happened but I didn’t get an overall sense of safety and quality. A lot of construction workers and men walking around outside.

nice stay

Only 1 elevator working. Only 1 small luggage cart. BAD!!!!

The staff was very helpful and friendly.

The room is clean and the location is nice.

Staff was amazing but the property has seriously went downhill over the past couple of years I have been staying here when in town for work.

It's was a very nice place. We had a bad experience at another one and we left but this one definitely made up for it

I read reviews that were saying this was an awful outdated hotel. Yes it is a bit outdated but my room was way larger than I anticipated. One of the elevators still isn't working. The veil fan made a lot of noise if I turned it on high. My carpet in the bedroom portion of my suite was torn. The sheets are all that thick and the pillows weren't great. I would stay here again but would request the same room since I k ow what to expect.

Cleanliness and property condition just ok. Staff likewise not stupid or hostile, but not really into their jobs. Kitchen in the suite had the standard minimum but want very nice. Water temp and HVAC worked well. One of two elevators was out, so the waits were longer than they should have been but not terrible. I somehow expected a better breakfast but it was pretty dismal two star standard. Bedroom door and some outside doors close but don't actually latch unassisted so they are often unlocked. Other guests were friendlier than in most hotels, greeting us in passing, in a nice way.

Close to shopping. Super Safe and quiet area

Nice and right next to the mall

COCKROACHES in the room. Breakfast was over before time.

There was no refilling of body wash

'The shower rod was broken; it hung down and would not let the curtain keep water from getting on the floor.

We booked a two bedroom suite last minute on the way home from a trip. Room was pretty run down and furniture in common area was dingy and looked like it hasn’t been cleaned in years. The bathroom door in the king bedroom didn’t close at all. The door was damaged and swollen. The bathroom door in the other bedroom closed but was very difficult to get back open. Beds were ok but pillows were awful. It worked for the night but I definitely wouldn’t stay longer than that. From the outside of the hotel and for the price I had much higher expectations for this place.

We checked in and checked out in 15 min. It was a non refundable reservation and now Expedia will not refund. The accomodations and experience should negate their policy and we should be refunded. We were only there for 15 min and that time was spent in conversation about leaving.

Nice layout of property, friendly staff and good options of breakfast and location. Hotel does needs a refresh painting bathroom fans desperately needs cleaning. Cabinet doors mis aligned.

The elevator has seen better days. The side door was impossible to open. The pool was very dirty, pool furniture looked 20 years old. The halls smelled. We lost all water pressure at one point during our stay. The gym was located in the creepy basement and all the equipment is old. They had a peloton that did not work.

The room was fine but the lobby and the hallways are smelly and not well maintained at all. Breakfast choices were very limited and they were out of even items that were advertised.

We were supposed to stay three nights, but we checked out after the first night and went to another Hilton close by. The best part about this hotel is the staff. They were excellent!!!!

This property is awesome for families , the staff is helpful and friendly the pool area is beautiful. They welcome you fur family. Very nice breakfast. However, the property would benefit from a refresh and them this property would top notch in all areas.

Upon arrival, we awaited a lady to check us in. When we arrived at our 4th-floor suite, it was warm, even with the thermostat at 68 degrees! The fan above our bed ticked like crazy all night. We had only three total pillows, and they were very flat. I did not sleep well at all! At breakfast, we had egg pancakes & wedge potatoes. There was no protein (meat). Overall, it was not a very exciting stay. The pool was also filthy. We didn't even bother going down. Not what one would expect from a Hilton-run hotel. Disappointed.

I like it has a kitchen but the fridge didn’t keep things cold and the ice maker didn’t work. The morning I checked out there was a cockroach climbing the walls in the room. Room is very old and outdated. They need to renovate.

The staff was great, we asked for additional pillows and they brought them right up. The bed was very uncomfortable and the room was warm and we could not get it to cool down. The shower head could not be adjusted.

Had a great weekend stay

Maintenance guy told us the property hasn’t been touched or updated in thirty years and is desperate need of renovation and repair. Worst stay ever. Broken elevator. The one that worked was finicky. We walked up seven flights at one point. No air conditioning in the hallways, only the rooms. Rooms don’t get “hotel cold,” but at least have AC. Saw two roaches on our floor’s hallway. Mattress was a mushy trampoline. Zero support. Ceiling fan was clicking and clanking all night. Pool was filthy. Breakfast sub par. It’s a shame because the bones and grounds are good and was probably a really nice Homewood when it opened. We told the front desk about the lack of AC in the elevator and on our floor and she acted like, “it should be working,” but seemed completely uninterested and said “yeah people said it was up there lol” and when we told someone else they acted like they had no idea what we were taking about yet the very helpful maintenance dude said, “oh we haven’t had AC on the floor for a while now. They discontinued the fluid for the units. This whole place needs so much work.” Oh really? Then you should either be closed, disclosing the truth, or offering severely reduced rates.

Upon checking in front desk personnel where great, but there weren’t any luggage carts to assist with a family of 4s 3 night stay except a broken one that someone tried patch back together with electrical tap, so we made do. After our check in the kids wanted to get in the pool, so off we went to the pool to find a very cloudy pool and trashy looking area, once the kiddos got out thank goodness we brought our beach towels because no one keeps up with that just like the pool. We return to our room that was hot because the AC wasn’t working and the living area floor was wet and squishy 2 feet out from the outside wall, I notified the front desk and the young lady said she would move us to another, so we collected our belongs and made 4 trips form old room to new room to move our belongings. But thank goodness the ac was working in this room and the king size bed slept well, but of course I had to to the front desk aging at 11 pm to ask for bedding for the sofa sleeper where our 2 small grandsons would be sleeping and more towels because they left 2 towels for a room that sleeps 4. Saturday morning we go down stairs to get our breakfast and of course it too was not being kept up with us and had to wait twenty minutes for stuff to be restocked but the coffee was good and off we went to spend time in angier to spend time with family, on Sunday we went to church with family and run a few errands, upon returning took kids to pool it stunk like fish and was cloudy ew and there’s more

Property is o where near what they claim online. Doors all falling off showers dont work carpet is disgusting, beds are horrible had to sleep on the floor and had a better sleep that way, had no towels in either bathroom or toilet paper called and they made me come down from the 5th floor to get them myself, will NEVER come to this hotel would rather sleep in my truck or under a bridge.

Would recommend this hotel to anyone staying in the area. The staff was very good.

We like everything the place had offer. There are any downside about the place everything, from staff to services were amazing. Be back soon.

Upon check in the staff were not welcoming or accommodating. The hallways smell like urine. The elevators are not air-conditioned and staff will jam in there with a cart which would be okay if there is room for thr cart. Room was clean enough, only 3 pillows. Bed linens were rough, piling could definitely be refreshed. Mattress is also super lumpyThe fan is appreciated in the room but was loud due to being loose. Outsidr area was lovey. Pool chairs are FILTHY. Pool also needs to be cleaned more often. Power outlets in thr lamp were loose/unstable. I stayed at the double tree across the street last night and switched because this site has a pool. I will go back to my usual non hilton hotel further down Glenwood- cleaper, cleaner, friendlier staff. Also there is a family reunion they are great but the chicken/fish truck could have been in the parking lot. As someone with a severe allergy, i would have preferred to be notified with simple signage so i could have entered/exited from a side door, hopefully the smell dissipates before breakfast and breakfast does not disappoint. I'd like to be contacted to discuss growth points or any possible misunderstandings, I do prefer leaving positive reviews. I would have gone to staff directly but the staff at the desk weren't welcoming.

Room was humid as well. Carpet in the bedroom has a red stain.

Lovely staff and clean room and grounds.

Great staff. One elevator was out of service and the other needed service. Comments i gave front desk were well received and acted on.

My room conditions were very good. It had comfortable seating and bedding. It was clean. The shower worked great and did not leak water all over the floor when the shower was in use. I did have a hard time sleeping the first night with the air conditioner constantly cycling on and off. It was loud but I must have gotten use to it. The staff was very friendly especially the person in charge of the breakfast, however, breakfast just was not very good. It is probably the typical hotel breakfast but it is just not that appetizing

Room has nice presentation. Functional. Good size tv and room layout.

Property needs to updated. The carpet is stained and worn. No air in the hallways. Also one of the elevators was not in service.

It was a great extended stay.

They don't clean room often, water bugs, breakfast sucks. Not friendly!

We ended up not staying. It did not look clean. Carpeting in the halls showers, etc. all needed to be cleaned and maintained better.

One of the two elevators was broken which made for longer waits in this 7 story hotel. Sometimes 2 cycles needed due to the elevator being full. The working elevator was slow, but the doors closed too quickly - the timing needs to allow for people exiting the elevator to move out of the way.

Pull out couch was broken. Room smelled like mold and the table light shade had mold spores on it. Don’t stay here!

Property is very worn down, and needs repairs in every aspect. Definitely worse experience was the ladies serving breakfast, always had a smart comment to say and judge you first thing in the morning. Worst home wood suites I’ve stayed in

Most of the staff was pleasant but 1 was not, he was rude and short. I sent my daughter to get towels since there were not enough in the room for the 4 of us. The front desk gentleman told her there weren't any. She cam back to tge room and I called he then said he'll let housekeeping know and they'll want the ones back that were used. I told him to make surevthere was 4 towels then since we may want to shower the next day. He hung up. The ice maker in the freezer didn't work, the stive top was nasty, there was some sort of sticky mess on the ottoman and pool was dirty, cloudy.

The room was clean and comfortable. Breakfast was fair.

There’s also a large pool in the backyard, set in a very photogenic spot surrounded by nature. While it wasn’t perfectly clean, our kids swam and had a great time. In the evening, it was just lovely to relax and watch the fireflies – a peaceful and memorable experience. Breakfast in the morning was wonderful and included in the stay. A special thanks to the cook – she puts real care into her work, goes above and beyond for each guest, and truly made our day.

In need of much needed maintenance, painting, chipped furniture, soiled carpet throughout. The staff was lovely. They were friendly and helpful.

Maintenance seems to be lax multiple guest in our party had rooms with water damage or standing water, musty smells associated with water damage. Elevators were having issues. Some of the electrical outlets and phones didn’t work in our room but overall seemed nice.

The property is in need of renovation & updating. The lobby is very nice but the rooms were sub-par. The elevator had been out of operation for more than a week. The elevator that did work, did not close properly. I am unable to recommend this hotel to friends & family, especially being a Hilton Honors member

The hotel itself was nice and comfy, there was a strong smell of cigarette smoke despite being non smoking.

Very dirty

We have stayed in multiple Homewood's because they have been consistent; except for this one. The entire hotel beeds to be updated and repaired. Breakfast hours were 6:30-9:30 but there was little to nothing left by 8:30 with nothing being replaced even though there was still an hour left. The room had a light with a switch we couldn't find so we had to unscrew the bulbs, the kitchen area had the basics for plates and utensils, but not enough if you needed to prepare even a small meal in your room. The location was convenient but otherwise, disappointing from a name we trusted.

My stay was excellent. Staff was nice and all expectations were met!

Check in was supposed to be at 3:00 but we couldn't check in until 5. Room wasn't cleaned well. Dirty bar of soap in the shower. Breakfast was not good. The orange just was watered down, no cream cheese for bagles, biscuits were hard. Door to room was loose. Didn't feel safe.

The room was wonderful spacious and clean

Place is a dump. Old and dirty. Pool disgusting. Poor air conditioning. Stale smell. Would never stay there again.

Nice, friendly staff. Good location.

Not a five star review because of the front desk staff customer service. We arrived close to midnight and staff member walked out from behind a door with a pleasant look on their face, literally until the moment we made eye contact. From then on they were dry, short, and appeared annoyed. Not sure what provoked the change.

The staff were so friendly but that is the only nice thing I have to say. The room was disgusting. The first thing we walked into the room a piece of wall trim fell off the wall and scratched me all down the back of my arm, the carpet was dirty, the shower had mold and mildew in it and the exhaust fan was falling out of the ceiling. Then when we were walking out the side door two rats ran in front of us. We rented this hotel to be able to enjoy the pool and it was completely empty. We were so very disappointed.

Great

The room was adequate. I thought since it was a Hilton, it would have a higher standard. Everything was clean, the staff was friendly and it was quiet. However, the air conditioning did not work well and it was not air conditioned in the hallways. Made for a musty smell. We had to rearrange the room to get the sofa bed out, which made it a challenge to get around the room.

Amazing hotel and staff! Will stay again

I didn’t like the roach I saw when I went down for breakfast. Told the lady Angela from the kitchen and she killed it. The next morning my husband killed a huge roach that came out from under the bed.

Everything was nice just not at the standard A Hilton brand should be.

The property is dated and needs a lot of updates and overall maintenance. The biggest issue for us was the weird humidity and mildew smell that they tried to cover up with green tea essential oils. The room itself was hit or miss on cleanliness: mold in the shower caulking, dead bugs in the windowsills, thick dust, and stained carpet, walls and furniture. Deadbolt didn’t lock, we had to put a chair against the door for a minimal security measure. Additionally, we weren’t told about any youth sporting tournaments. At 11pm on our 2nd night, our neighbors arrived and I woke up to my headboard shaking from children going wild in the next room. I reached out to the number provided for help but didn’t have a lot of success. Only one questionable elevator. The pool was overly cloudy with chemicals, not well maintained, and landscaping was overgrown. The mattresses were terrible. Only 1 waffle machine. The staff was so nice though and brought linens for the sofa bed. Really, if they weren't so nice, we would have given less stars.

Very close to shops.

Staff very good but property very aged. Old furniture, carpet and bathroom.

The hot water only worked once a day and that was in the morning between 8am-12pm so it prevented us from being able to take a shower once we got in and settled for the night. The stove in the unit was broke and didn't work, the elevator was broke on one side of the building so we had to walk to the other side or use the stairs to get to the top floor.

Clean and nice. Pool was

The rooms need to be updated from top to bottom and better breakfast varieties.

it was just ok

However, there were a few issues that affected our stay. The windows in our room didn’t close completely ( room 612) , and the outside noise made it difficult to sleep. We also didn’t have enough towels or any bedding for the sofa bed, even though the number of guests was clearly indicated in the reservation—we had to request both. Additionally, the Hilton app check-in feature was useless, which was a bit frustrating. Overall, the hotel has great potential, but a few details need attention to improve the guest experience.

Staff was very friendly, however the hotel was not worth what I payed. The pictures were very deceptive. The entryway was nice, and smelled delightful, however the elevator was my first red flag. My room smelled so bad as soon as I walked in, dingy and old. The ceiling was falling, the floors were stained with what looked like blood and other things. The walls were stained with finger and hand prints. And worst of all, ROACHES! The room was gross. I didn’t even want to sit on the couch. Or lay in the bed. The front desk was kind enough to offer me another room, but I just wanted to leave. I hope they can make some updates, it was 100% not worth what I payed.

Really great stay, loved the room layout.. staff was friendly, place was clean, breakfast was great.

Breakfast was ok would've preferred sausage or bacon than chicken other wise nice facility, if we go back to Raliegh, Nc thats were we'll stay.

Great experience