Quality Inn & Suites Olde Town

The room was clean minus stains on the toilet. My stay was great other than that, I just wish there was a mini freezer in the room too so I could have ice cream and things like that.

The staff goes beyond and above Couldn’t get the local news

Room was clean

Need to replace beds, mattress. Soft uncomfortable. Didn't like pillows either

Room was very clean for my allergies. Quite impressed with breakfast choices. Staff were very kind.

Exceptional

They really need to open. The pool back up. We have stayed at this r hotel for years and the one thing we miss is the pool. Please open the pool back up. It’s the only thing missing The pool needs to open back up. We have stayed here for years and the pool was a definite plus

The hotel was close to the venue that I was attending for an event All of the electrical outlets were loose, making them difficult to use. I was unable to use the blow dryer or iron because the plugs would not stay securely in the sockets. Additionally, the room phone was not functioning. I attempted to contact the front desk to request additional towels and report the issue with the outlets, but I was unable to do so because the phone did not work. When I went downstairs to speak with someone in person, there was no one at the front desk to assist me. This was around 7:30 pm. I waited until about 8 pm, and no one came to the front. When I returned from my event, there was a gentleman at the desk who was very polite and apologetic for the issues with the room; however, he said he couldn't give me a discount due to how I paid.

The rooms (3 in total) were nasty!! Hair in the tub. The loveseats were dirty. There was a massive amount of dust in that room (I am allergic to dust). Something spilled beside the refrigerator in Room 309. I have pictures to validate my statement. I will never visit this hotel again. Side note: my husband and I own a cleaning business and this was unacceptable.

Couch and refrigerator in my room were filthy.

Clean

Location Front desk Staff was very non-chalant and didn’t seem To care that our TV wasn’t working. She sent someone to work on it but it wasn’t fixed and she didn’t care.

Clean N/a

Nothing Lack of daily housekeeping Pool not working All the exercise equipment not working Breakfast didn’t really offer much Ac not comfortable WiFi reception bad Tv acting up

Everything was as expected. The accommodations were what we needed.

Hotel was close to downtown.

The room was very clean and orderly. I liked the fact that it has a freezer and microwave and a coffee machine with coffee in the room. Checking in is fast and easy. I am also happy to have always was able to fill a vacant special needs parking space. The food area is veery clean and the choices are great.

Excellent service

Quick chexk in process, courteous staff members The breakfast, could use a second microwave to heat up the breakfast sandwhiches

Quick chexk in process, courteous staff members The breakfast, could use a second microwave to heat up the breakfast sandwhiches

The breakfast was amazing

We stayed in room 102 which was next to the laundry room which was loud. Aldo when we flushed to

The bed was comfortable. No noise from neighbors, people above, or elevator. Disappointed with the breakfast choices. Should have another waffle maker, another coffee maker, more yogurt choices, more fruit choices, bagels and a toaster to toast bagel.

Mediocre Beds need replacing. Didn't like pillows

The bed was comfortable. No noise from neighbors, people above, or elevator. Disappointed with the breakfast choices. Should have another waffle maker, another coffee maker, more yogurt choices, more fruit choices, bagels and a toaster to toast bagel.

Mediocre Beds need replacing. Didn't like pillows

The room smelled terrible. We walked in and went right back to the front desk for our money back.

The hotel is very out dated and could use renovations. It was very humid, so maybe some dehumidifiers. The staff was nice. The breakfast was a joke. Some frozen biscuits to place in the microwave and some muffins and bananas. I think most people stay here because it is affordable in comparison to other hotels in the area. You get what you pay for.

Very good

Needed a room to sleep and got just that. Nothing fancy but appeared safe. Has the basic amenities. AC in the summer. Television with several cable option (appreciated this because most hotels don't have such options these days). Got in pretty late and the man at the front appeared irritated when speaking. I was just hoping for a friendlier staff but was not a big deal. Breakfast options are limited. Fast food eatery is walking distance. Didn't walk around the city. I saw a taco bell. I wish the hot water was hotter, but I was there in May, so it was not a big deal. The hotel can use modern updates but for the price I have no major complains. The room was decent.

The staff was so nice and the breakfast was great. Miss hady at the breakfast area was the sweetest lady.

If visiting Norfolk, try staying in Portsmouth. This Quality Inn was convenient & very affordable compared to Norfolk, esp. when carrier visits & graduations coincide. Thanks!

Improve the breakfast offering

Did not catch breakfast there. Parking was fine.

N/A

Kinda sketchy parking but turned out to be okay and safe.

I can’t believe this run down hotel was Expedia. Cigarette stains and burns on refrigerator couch dresser and tub and shower curtain. Stains on bed spread and couch. I would advise against staying here or using Expedia since neither was a help and i ended up spending double my money and booking a room elsewhere. The staff and there help when i came down to change rooms was just as bad as the room quoting “that is our suite it is our best room” or “ i can’t help you we are sold out”. Just be careful because since i didn’t get the insurance to protect my stay Expedia was no help either. This truly almost messed up my whole plan off getting my elderly mother to my little brothers college graduation. I am never using neither Expedia nor that Quality inn Old town in Virginia again.

it was a convenient location .. otherwise .. it was "okay" but nothing special.

It was a nice place with friendly staff and hotel is clean, but the maintenance of the property was poor. The AC was old and very noisy, and the refrigerator temperature control knob did not work.

Room was clean and comfortable. Towels are pretty flimsy. They need to be replaced. Bath tile could use a little bleach to whiten up the caulk in some areas. Otherwise, the place as clean. They even mopped the floors before we checked in.

Good

Friendly and helpful staff; decent price

The desk staff was not friendly. I and several other guests waiting to check in had to wait for a good while before anyone came to check us in.. The property was clean well kept. My keys didn't work I had to get them changed three times. The breakfast was good a decent selection. Ms Hattie was fantastic cordial, friendly, very engaging and professional. The venue was close to where we had to go so in that regard it was a plus. The parking was safe and convenient.

We were very satisfied with our stay: cleanliness, safety, breakfast, quiet.

horrible stay, horrible customer service. i booked for 2 nights only was able to stay 1 night , i was unable to get a partial refund at all. they just kept telling me “there’s nothing we can do we can’t find your booking” I know my review doesn’t do much but i promise i will never stay at this hotel again they will take your money DO NOT RECOMMEND

The room was clean and bug free

Very good

N/A

I would never stay there again. The only good thing was the staff

Nice hotel in nice location.

This is a great option for a pre-cruise hotel. It is close to the port and is certainly no less than a three star hotel.

The room was acceptable, and while the white sheets seemed fine, the bed covers had a noticeable brown stain.

It was cool but I didn’t get my deposit back and I checked out and left the room in good condition

Location; clean, comfortable room; comfortable bed; friendly staff; breakfast, and breakfast attendant. Noisy shower head

Location; clean, comfortable room; comfortable bed; friendly staff; breakfast, and breakfast attendant. Noisy shower head

Within walking distance of the ferry to Norfolk. And that walk goes right thru the Beautiful, Historic, Friendly, Quaint Olde Towne with a bit of history along with the charm and beauty.

Within walking distance of the ferry to Norfolk. And that walk goes right thru the Beautiful, Historic, Friendly, Quaint Olde Towne with a bit of history along with the charm and beauty.

Didn’t get to enjoy the breakfast, but parking and surrounds are safe

It was ok & yes

Great experience, problem with our original room, so we were promptly moved to a nicer room. Nice breakfast, clean and orderly. Staff is friendly and attentive.

It was close to the venue My room smelled the curtains didn’t close and had brown stains. The TV was blurry all the channels. The toilet seat was stained up.

It was close to the venue My room smelled the curtains didn’t close and had brown stains. The TV was blurry all the channels. The toilet seat was stained up.

Friendly and responsive staff

The reserved room had unfinished plumbing that spilled water all over the bathroom floor!

Good

The property was an excellent choice for our short stay prior to going on a cruise. The location was walkable to restaurants and convenience stores. It was in a safe location, which is very important to me.

The property is disgusting. The sheets were torn and burnt, the hair dryer had a burned plug, the tub was badly cracked, the rug was frayed

Hotel was located in what felt to be a safe area of town. The room was clean. The shower water pressure was weak thus and unsatisfying shower in the morning. I'd rate this hotel as satisfactory and would stay here again.

The hotel was very clean and fresh smelling Had no problem

The hotel was very clean and fresh smelling Had no problem

Great stay

Not enough area for breakfast. Everything took forever. Room had dirty lampshades and looked like blood on bottom of mattress

tv didn’t work, stove dirty

Good stay for 1 night

Superb

Breakfast was very limited.

Everything N/A

Very friendly staff

Room not made up completely. The front desk blamed me for not asking for "full service". Even after asking for "full service", the room was still not made up completely. This is apparently a "partial service" only property. Beware.

No shops pool not working hallways and elevators smelled horrible

Not bad for the price.

It’s was quiet The beds are horrible

It’s was quiet The beds are horrible

Good

Very good

Superb

Friendly staff

The breakfast covered all the bases and was fresh continually supplied and tables were cleared as needed.

Great location next to my family.

Nothing was safe, dirty, smelt like smoke. we checked in late.. and checked our early.. 3 days early. Got another hotel

Someone car was broken into..

2nd time reservations were messed up. Won't be using this app ever again.

It was clean and well maintained. The staff were nice and the breakfast was nice. It was very quiet.

Ice machine was broken and the breakfast was lacking.

Nothing. No ice. Breakfast was basic only hot food was waffles Room was gross. Toilet had yellow ring in it as if it hadn’t been cleaned in weeks. Beds were awful. Mattress was sunken

The kitchen was fully equipped. The only downside was the cleanliness of the room. There was a lot of hair from poor guests still in the bathroom and on the bed. Also, the room keys kept getting demagnetized. Otherwise, it was a very good stay.

Yes

The room was clean and spacious. The fitness center had 3 pieces of high end cardio equipment, no real weights. Unfortunately the breakfast was not suitable for a diabetic or anyone monitoring their sugar intake . We had an efficiency room that was not stocked with ANY utensils or cooking apparatus.

The room was clean and the staff was very friendly. It was near lots of fast food restaurants. 30 minutes away from the airport.

Clean rooms and great service. However, a $20.00 fee being charged excessively every time you reserve a room is ridiculous for smoking policy when you reserve a nonsmoking room.

NA

Did not know about Hot Tub , Breakfast was enjoyable!!!

Good

Good

Room was clean and comfy I LOVED IT

Room was clean and comfy I LOVED IT

Meh Got to the hotel and no one was around to check me in. The shower pressure was terrible and the area of town felt unsafe.

Staff was cool 2 let us in a hour early

Staff was cool 2 let us in a hour early

Quiet, clean, walking distance to a gas station and food if needed Can't think of anything at the moment

Comfortable bed

Comfortable bed

Friendly I didn’t get my deposit back and my room was fine no damage

Yes

Yes

Curiosity of the staff

Curiosity of the staff

Clean rooms, fluffy beds, smells great, staff respectful and kind

Clean rooms, fluffy beds, smells great, staff respectful and kind

Amenities Great staff

Amenities Great staff

My favorite hotel

Breakfast was good. Good choices. No ice. Machine broken. Had to leave hotel to buy ice.

nice room. good location.

nice room. good location.

Said only 1 room booked at hotel. According to price 3 were reserved then hotel room had really bad odor but the moved us.

Said only 1 room booked at hotel. According to price 3 were reserved then hotel room had really bad odor but the moved us.

Room coffee maker didn't work.

Breakfast was great Nothing

No USB ports in rooms seem odd. No lobby bathroom so make sure you go before you get there if you have to. Rooms are decent for the price.

No USB ports in rooms seem odd. No lobby bathroom so make sure you go before you get there if you have to. Rooms are decent for the price.

The price and location were excellent. The bed was very comfortable and I liked that I was able to close the curtains. There was no loud noises or people disturbing in the hallways. The staff was welcoming, with a smile and informed me about breakfast availability. Checking out was easy as well N/A

The pool was not available and the gym didn't have the aloft of choices

If you looking for cheap and super clean this is your hotel right here I’m very pleased with everything the customer service it’s super clean smell so good I really like it

If you looking for cheap and super clean this is your hotel right here I’m very pleased with everything the customer service it’s super clean smell so good I really like it

Staff is nice. Close to everything you’ll need.

Staff is nice. Close to everything you’ll need.

Hopefully this hotel cleaned up its act. My friends booked upon my recommendation and both rooms were disgusting. First off the pool needed to be covered up because its unsightly and filthy....so NOT available. Anyway, stayed because friends were enroute although they checked out after 1 day and I left 1 day early of my 4 days forgoing my money. We all know how to clean and I've never seen a room for someone who's supposed to stay in it so filthy...gold and black smudging around the base of the toilet...likely urine is the only thing i could think of... no one cleaned it, french fries under the AC unit, a donut hole rolled out from under the chair when it was moved, and back to the bathroom... hairs on the bathroom floor and in the shower...although there was no dirt collected with my magic eraser...so that was comforting. However under the sink on the floor was so dusty like a mop was never passed under the sink..wow! The place though can be salvaged if you have the right folks to clean it up. Also the carpet needs to be steam cleaned...horrible...if they can't replace them.. do it yourself. Daimer Industries have commercial steam cleaners for the carpets..they can have maintenance personnel and a housekeeper work on 3 to 4 rooms a day. I offer my solutions not just complaints. Customers look at reviews, do your research and know you get what you pay for. I had someone else book and that won't EVER happen again!

Hopefully this hotel cleaned up its act. My friends booked upon my recommendation and both rooms were disgusting. First off the pool needed to be covered up because its unsightly and filthy....so NOT available. Anyway, stayed because friends were enroute although they checked out after 1 day and I left 1 day early of my 4 days forgoing my money. We all know how to clean and I've never seen a room for someone who's supposed to stay in it so filthy...gold and black smudging around the base of the toilet...likely urine is the only thing i could think of... no one cleaned it, french fries under the AC unit, a donut hole rolled out from under the chair when it was moved, and back to the bathroom... hairs on the bathroom floor and in the shower...although there was no dirt collected with my magic eraser...so that was comforting. However under the sink on the floor was so dusty like a mop was never passed under the sink..wow! The place though can be salvaged if you have the right folks to clean it up. Also the carpet needs to be steam cleaned...horrible...if they can't replace them.. do it yourself. Daimer Industries have commercial steam cleaners for the carpets..they can have maintenance personnel and a housekeeper work on 3 to 4 rooms a day. I offer my solutions not just complaints. Customers look at reviews, do your research and know you get what you pay for. I had someone else book and that won't EVER happen again!

Yes everything was good

Yes everything was good

yes

yes

Can’t began to mention how excellent the staff experience was. The Man at the front desk, who patiently assisted me through the steps and when a problem came along, he quickly was able to think of a working solution. The breakfast staff, Very friendly, welcoming, and super helpful. The breakfast buffet was a simple,straight, forward set up, that had a decent selection of snack bars, muffins, cereals, yogurt, and warm waffles all quick easy grab, and made for the go. This was a welcome change of pace, and once again to emphasize the staff was impressive.I never post anything unless it is beyond acceptable, This place was a 5 out of 5 then some. Thank you.

Can’t began to mention how excellent the staff experience was. The Man at the front desk, who patiently assisted me through the steps and when a problem came along, he quickly was able to think of a working solution. The breakfast staff, Very friendly, welcoming, and super helpful. The breakfast buffet was a simple,straight, forward set up, that had a decent selection of snack bars, muffins, cereals, yogurt, and warm waffles all quick easy grab, and made for the go. This was a welcome change of pace, and once again to emphasize the staff was impressive.I never post anything unless it is beyond acceptable, This place was a 5 out of 5 then some. Thank you.

Clean, but kind of dated. Main issue was i had a roll in shower with a shower seat. The seat had upholstery like a boat seat. It was cracked and ripped. When i flipped the seat up, black water was runni out of the seat

Clean, but kind of dated. Main issue was i had a roll in shower with a shower seat. The seat had upholstery like a boat seat. It was cracked and ripped. When i flipped the seat up, black water was runni out of the seat

I didn't stay (no show)

I didn't stay (no show)

Not really anything to point out as being terrible or great.

Not really anything to point out as being terrible or great.

Yes

Yes

It was a good stay until I saw roaches crawling in the kitchen and there was no cookware, plates, and cutlery

It was a good stay until I saw roaches crawling in the kitchen and there was no cookware, plates, and cutlery

The room was extremely clean. Bed very firm, and parking is very adequate. I do believe that the 2 set of disabled parking spots could be increased, as there are usually more than 2 disabled participants.

The room was extremely clean. Bed very firm, and parking is very adequate. I do believe that the 2 set of disabled parking spots could be increased, as there are usually more than 2 disabled participants.

It was a hotel room

It was a hotel room

Very nice

Very nice

Quality Inn is usually reliable and this one is no exception. Walking distance to everything in Olde Town.

Quality Inn is usually reliable and this one is no exception. Walking distance to everything in Olde Town.

The staff was pleasant and especially the lady who works the breakfast counter during the week.

The staff was pleasant and especially the lady who works the breakfast counter during the week.

Staff were really professional and nice. The location was excellent for my events.

Staff were really professional and nice. The location was excellent for my events.

Parking was safe. Breakfast was good. No hot bar but convenient foods to grab.

Parking was safe. Breakfast was good. No hot bar but convenient foods to grab.

Clean and safe

Clean and safe

We had to wait 20 mins for someone to check us in. The person at the desk said they can't do it and the person who could had stepped out. At 8:30 at night after dring 7 hours, we were exhausted and just wanted our room. Just frustrating.

We had to wait 20 mins for someone to check us in. The person at the desk said they can't do it and the person who could had stepped out. At 8:30 at night after dring 7 hours, we were exhausted and just wanted our room. Just frustrating.

Parking was good

Parking was good

Booked a King, got two full size beds

Booked a King, got two full size beds

The Parking lot and surrounding area was very clean and convenient to check in. When you walk into the lobby area, it was so clean with a nice pleasant scent. The front desk staff attendant was very nice and kept a smile. The room was very clean and comfortable!

The Parking lot and surrounding area was very clean and convenient to check in. When you walk into the lobby area, it was so clean with a nice pleasant scent. The front desk staff attendant was very nice and kept a smile. The room was very clean and comfortable!

Clean rooms and staff was very professional. Shops was nearby and convenient

Clean rooms and staff was very professional. Shops was nearby and convenient

Everything was excellent and comfortable. Shops was nearby and parking was very good. Woll be coming back soon

Everything was excellent and comfortable. Shops was nearby and parking was very good. Woll be coming back soon

This hotel is exceptionally average. Our non smoking room stank of cigarettes. It’s exactly what I expected it to be for the price. Not the end of the world for a night or two.

This hotel is exceptionally average. Our non smoking room stank of cigarettes. It’s exactly what I expected it to be for the price. Not the end of the world for a night or two.

A dump. Moved the next day!

A dump. Moved the next day!

The room was clean. When we first used the toilet when it refilled it made a terrible noise. I reported to the clerk and she said maintenance would fix it in the morning. It was fixed. The woman maintaining the breakfast bar was so sweet and kept it fully stocked and very clean. Our main complaint and reason for a score of Poor is the way the night clerk handled our noisy next door guests the second night. We put up with them till about 2:30, thinking they would settle down. I went and asked the clerk to ask them to talk more quietly. Half an hour later I went down and said they were still noisy. I went with him, he stood at the door for 5 seconds and said "I don't hear anything" and went back to the front desk. I said stay longer and listen. He offered to move us to another room. Now it was around 3:30, I said no thank you, we did not feel like moving rooms in the middle of the night. A short time later I knocked on their door and kindly reuqested they speak more quietly. By 4-4:15 they stopped. We had to get up at 6am for our all day outdoor event. We hardly got any sleep. When I requested a refund for the night I was told $50 off was the best they could do. When went to leave, the main entry doors wouldn't open due to a blown circuit breaker.

The room was clean. When we first used the toilet when it refilled it made a terrible noise. I reported to the clerk and she said maintenance would fix it in the morning. It was fixed. The woman maintaining the breakfast bar was so sweet and kept it fully stocked and very clean. Our main complaint and reason for a score of Poor is the way the night clerk handled our noisy next door guests the second night. We put up with them till about 2:30, thinking they would settle down. I went and asked the clerk to ask them to talk more quietly. Half an hour later I went down and said they were still noisy. I went with him, he stood at the door for 5 seconds and said "I don't hear anything" and went back to the front desk. I said stay longer and listen. He offered to move us to another room. Now it was around 3:30, I said no thank you, we did not feel like moving rooms in the middle of the night. A short time later I knocked on their door and kindly reuqested they speak more quietly. By 4-4:15 they stopped. We had to get up at 6am for our all day outdoor event. We hardly got any sleep. When I requested a refund for the night I was told $50 off was the best they could do. When went to leave, the main entry doors wouldn't open due to a blown circuit breaker.

Quiet and pretty safe area

Quiet and pretty safe area

Furinture and pillars could be upgraded

Furinture and pillars could be upgraded

The hotel was surprisingly clean, quiet. I was visiting from Mass. The breakfast was actually good. Ms Hatti was VERY nice, and very helpful. I really enjoyed speaking with her. The front staff was very friendly. Only downside was the sheets in the rm were never changed. I don't stay in hotels often, so this may be the norm, just kind of took me aback. Over all I enjoyed my stay and Will state there again should I find myself in virginia

The hotel was surprisingly clean, quiet. I was visiting from Mass. The breakfast was actually good. Ms Hatti was VERY nice, and very helpful. I really enjoyed speaking with her. The front staff was very friendly. Only downside was the sheets in the rm were never changed. I don't stay in hotels often, so this may be the norm, just kind of took me aback. Over all I enjoyed my stay and Will state there again should I find myself in virginia

Room was clean and comfy. Toilet was stained but basically clean. I liked the shampoo and conditioner provided. I would have liked it if some USB ports were provided. Toilet didn’t flush well for stools. Had to use a plunger.

Room was clean and comfy. Toilet was stained but basically clean. I liked the shampoo and conditioner provided. I would have liked it if some USB ports were provided. Toilet didn’t flush well for stools. Had to use a plunger.

This place is a hidden gem! It isnt too much more for this clean comfortable room with all the extras, as it is for the ones without. There are 3 pools (even 1indoor in case it rained, our trip wasnt ruined - 1with a slide - 1on the beachfront that serves food/drinks plays music) The rooms were clean and comfy

This place is a hidden gem! It isnt too much more for this clean comfortable room with all the extras, as it is for the ones without. There are 3 pools (even 1indoor in case it rained, our trip wasnt ruined - 1with a slide - 1on the beachfront that serves food/drinks plays music) The rooms were clean and comfy

The bed was worn out without much supoort.

The bed was worn out without much supoort.

Mrs Hedy was the best!! Very nice and kind

Mrs Hedy was the best!! Very nice and kind

We had a terrible experience at the comfort in at Portsmouth, Virginia. Our first night was fine, the second night someone stayed in the room next door and was on the phone from 9:00pm to 2:00am yelling and cursing. We finally called downstairs. Not sure if they spoke to him or not. Started again from 6:oo am to 8:00am when he finally left. We got no sleep and it was very disturbing to hear him.

We had a terrible experience at the comfort in at Portsmouth, Virginia. Our first night was fine, the second night someone stayed in the room next door and was on the phone from 9:00pm to 2:00am yelling and cursing. We finally called downstairs. Not sure if they spoke to him or not. Started again from 6:oo am to 8:00am when he finally left. We got no sleep and it was very disturbing to hear him.

We checked in and out with ease, the beds are not bad, and the breakfast has enough variety to save having to eat a meal out. I will continue staying with there.

We checked in and out with ease, the beds are not bad, and the breakfast has enough variety to save having to eat a meal out. I will continue staying with there.

We checked in, went to room, took a look, and left. The room and hotel didn't meet our expectations, so we stayed at another hotel. To be fair, we had stayed at a Fairfield Inn and Hyatt House the previous two nights. This hotel didn't come close to those accommodations. The gentleman at the desk did a good job checking us in and we did see someone cleaning the lobby the next day when we returned to get our bill. It is probably a good hotel for the price.

We checked in, went to room, took a look, and left. The room and hotel didn't meet our expectations, so we stayed at another hotel. To be fair, we had stayed at a Fairfield Inn and Hyatt House the previous two nights. This hotel didn't come close to those accommodations. The gentleman at the desk did a good job checking us in and we did see someone cleaning the lobby the next day when we returned to get our bill. It is probably a good hotel for the price.

Outstanding service and the room was very clean

Outstanding service and the room was very clean

Really great hotel for the price. Rating doesn't do it justice.

Really great hotel for the price. Rating doesn't do it justice.

We book last minutw, it was around 10 00 pm. The property is pertty clean , but the lady at the front desk was eating she ask for my I D she never clean

We book last minutw, it was around 10 00 pm. The property is pertty clean , but the lady at the front desk was eating she ask for my I D she never clean

Very clean and friendly staff

Very clean and friendly staff

If you are going to claim to have breakfast you should serve hot eggs otherwise you should say continental breakfast. Everything else was wonderful.

If you are going to claim to have breakfast you should serve hot eggs otherwise you should say continental breakfast. Everything else was wonderful.

I woke up and i had bit marks on me then i toke pictures of the bugs in the bed

I woke up and i had bit marks on me then i toke pictures of the bugs in the bed

During this period, our room was not attended to at all. On the 4th morning I went to the hotel desk and asked we have room service that day. I noted we put all our dirty towels on the bathroom floor and we left for the day. The clerk said, oh they will be around. Great! When we arrived back to the hotel at 9pm, our room had not been attended to, beds were not made, trash cans still full and our towels were all still on the bathroom floor. I went to the check in desk and they gave me clean towels, not something I wanted to do at 9:00pm. Placed all the dirty towels in a bag & placed them in the hall.

During this period, our room was not attended to at all. On the 4th morning I went to the hotel desk and asked we have room service that day. I noted we put all our dirty towels on the bathroom floor and we left for the day. The clerk said, oh they will be around. Great! When we arrived back to the hotel at 9pm, our room had not been attended to, beds were not made, trash cans still full and our towels were all still on the bathroom floor. I went to the check in desk and they gave me clean towels, not something I wanted to do at 9:00pm. Placed all the dirty towels in a bag & placed them in the hall.

It smells so good when I entered the property and it was very clean and the hotel staff were so nice and the breakfast was actually pretty good.

So the room that I reserved was a king size and I get there and have to settle for a double, so the beds are much smaller. Soon as we start to shower (moldy shower head) the water builds up over our ankles and I had to use a plunger to plung the water out the tub which was very disgusting with dead insects coming afloat while doing so. We will NEVER visit this property or any property of Choice. Thanks but no thanks!!!!!!!!!

The beds and pillows are so comfortable. Enjoy a good night's sleep.

The chairs in the rooms need replacing and linens.

The stay was very comfortable. No issues.

It was okay. There was a weird smell in the room. Front staff was not very friendly.

Was quiet, nice and convient. Stagg was friendly.

The pictures were deceiving. The hotel smelled like they were using cleaners to cover up like a mold smell. The elevator didn’t work when we first got there. Then went into the room and found stains on the curtains that looked like blood, stain on the bed. We were so disgusted we didn’t even stay. We literally just checked out and drove home. Not to mention the neighborhood and surrounding area was not the best and felt unsafe.

The first room I was in the toilet hadn't been clean in a long time. I asked to have it clean while I went out when I returned it was not clean. The next person just moved me. The second room sink was clogged I was tried by then so I just stayed. The best thing was the lady who works for the breakfast she is the best. Propery needs updating.

Location

We were all happy there

The first room smelled of overpowering bleach so we switched. The second room was okay but flooded in the middle of the night and we had to switch rooms. The third room just wasn't clean at all.

There waa bug in my bed when

The lady working the front desk at check in was wonderful and really set the tone for the rest of the stay.

It’s an average place to lodge. the breakfast is manageable. No noise but expect minimal roaches. The first day room has a strong smell that made me struggle to sleep. Bed is not comfortable but rooms and toilets are clean. Pool is still not open. I did not enjoy my stay. Not Exactly what I expected for the money and distance.

The toilet was clogged. It was cleaned on our request and again got clogged. Then we got moved to a different room , the AC was screaming all night.. Oh god it was a painful experience at the hotel

Card keys to get into the room was faulty for my room, my daughters room and many of the guest were

Breakfast was good, hotel was clean, pool closed, staff was friendly

Staff was great room clean nothing negative to say but thanks

Everything went well nothing bad to say staff was great and helpful during my stay and I want to say thanks for everything

So far so good everything is going smoothly

Wifi doesn't work

na

Friendly staff and the breakfast buffet was good.

I loved how when we first got to the hotel we got greeted in a nice way

Stay was good. Quiet loved that.

Nice staf

Housekeeping could have done a better job. Found clothing & bottle caps under the bed.

The receptionist didn't even acknowledge me standing at the front desk directly in front of her for a good 3-5 minutes as she continued a call on her personal cell phone. She finally took the confirmation page I had printed out I had set on the counter and began to work on the computer while still talking on the phone and never even greeting me. She finally said something after over 5 minutes of clicking around that the system was not working and thanked me for my patience. After 5 more minutes, she finally asked for my card and ID, but then said she couldn't chew the card to hold for incidentals but that she'd let me get my room card and I could pay that the next time I came to the front desk. I finally got to my room and prepared for bed when she called the room around 10:30 telling me I had to come back to the desk to pay at that time, which required getting redressed to go to the desk. It was a huge inconvenience and her lack of customer service and basic acknowledgement of me throughout the issue was unacceptable.

Great customer service. The location was perfect. The breakfast was awesome. Room was spacious and clean. Wpuld highly recommend

It's always great

Stay was ok, pool, proximity to beach and balcony in room are all things I look for in a hotel. The major issue I had was that the site stated there is a hot tub, but there is not! What is “pictured” and assumed to be a hot tub is “a child’s pool”!

Nice public areas, friendly, helpful staff. Guest rooms could use an update. Noisy air conditioner. Breakfast decent, coffee not so much.

It did not feel the room was properly cleaned ahead of time. When I checked in and entered my room, the toilet seat was up and it was clear the toilet was used and not flushed.

We reserved two rooms. One had a lot of hair on the bathroom floor, not swept. Other room had mildew on bed cover.

Nice room

It is close to Portsmouth Naval Hospital.

Not a place to spend time with friends and families. Has a very strong bad smell, people smoking at the front door entrance of the Inn, no bathroom lobby for customers to use while waiting for their turn. This Inn needs a lot of improvement.

My room was located next to the laundry room and the washer and dryer was going on until 11pm. I complained and nothing was done.

Blood on the sheets

It was okay. We had a nice spacious room, in need of upgrades. The room seemed clean but all surfaces had a sticky texture

Front desk people were very extremely nice no problems at all the place was clean the people were really nice

It was fine for an overnight stay. The staff is the best. The property is older, but everything was fine for my needs,

Expedia needs to update the distance, i wanted something closer to odu and it said 3miles it wasnt no 3miles, other than that everything else was fine

My stay was good and comfortable. Great staff and great service.

All was good

It was awful rough area and the room was terrible. Closet door was off hinges and bathroom mirror was crooked

The hair dryer was broken and never replaced.

Its a dump

Was very satisfied with the room and the staff

Very nice

Homeless people coming into lobby and breakfast area wasn't cool

Wendy who worked at the breakfast buffet was such an amazing positive person! I am so glad to have met her. She made the experience great

The agent at the front desk was extremely kind and helpful. The walk to Old Town was easy.

Property was close to our destination. Restaurant selection in the area is awesome. Front desk service was terrible. No one at the desk in the morning to check us out. We did see the front desk person getting herself breakfast from the buffet but never saw them again. Had to just leave key on the front desk. No receipt! Junk cars in parking area need to be removed.

Very close to the ferry to take for plenty of dinner options in the waterside district in Norfolk

Overall, this hotel was OK. There was no hot water in the shower only lukewarm which should have been reported. I did report it for the next person who stays. The bed was comfortable. The furniture was dusty.

Bed uncomfortable, tv didn’t work, bug in bathroom.

..

Never greeted at desk, before I checked in I had to use the restroom extremely bad, been holding for several hours…..had to tell front desk I’m about to pee in myself as he previously mentioned we don’t have available restrooms on lobby floor but after I shared I was checking in and panting around desperately he opened a restroom….The rooms felt old, it carried a old sting which made me and my friend uncomfortable to sleep under covers so we slept on top of them. Only reason I booked was bc of convenience and price

Serious repairs need to be made

Covers were dirty Hair in the bathtub, towels had rips and the toilet paper roll was basically finished upon check in

Lovely and clean

Very comfortable

The beds in the rooms are kind of worn out and so is the furniture I think they need to get new Mattresses and a bedbug covering on them also new furniture in the rooms

The housekeeper didn’t clean that room all that well and the beds was Wore out OK use a little updating and there was no bed bug covers on Mattress or a boxspring but the customer service is great lotta property with OK

Only complaint was noisy pipes when flushing toilet.

I chose this specifically because there was a buffet breakfast listed and it had a kitchenette. The buffet was non existent. There was only prepackaged muffins, nutrigrain bars, granola bars, packets of oatmeal, frozen eggs and sausage biscuits and one day out of three days they had bananas. They also had tiny bowls of raisin bran, Cheerios, special k and frosted flakes. The coffee and juice was decent. We were told that when a specific girl was there she always got out a toaster and had bread and bagels. The kitchenette had not a single dish, cup, silverware, cookware or even paper towels available. I will not be going back.

There was only 1 washcloth and I told the desk and he said he’d have more delivered but never did. The laundry room door was open so I just went in and grabbed a couple more.

The hotel was an old property that was showing its age. The elevator was clunky, the door lock on the first room did not work. The second room they moved us to the toilet handle was broken. Comfortable bed though. Met my basic need for location and availability.

Room was clean, nice, and roomy. Only cimplaint was the breakfast coices of food were very few and disappointing.

I purchased a room for my son for New Year's Eve. When he got to his room, he found the toilet seat on the bathroom floor. He reported it to the clerk. He was not offered a different room, nor did the clerk offer to fix it. This is unacceptable and does not reflect my previous experiences with Quality Inn.

All over 👍