Fairfield Inn & Suites Dallas Plano
About Fairfield Inn & Suites Dallas Plano
Fairfield Inn & Suites by Marriott Dallas Plano is located in Plano, within 5.3 miles of Historic Downtown Plano and 13 miles of Preston Center. Featuring a fitness center, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. Private parking is available on site. All rooms at the hotel come with a seating area and a flat-screen TV with cable channels. Guest rooms will provide guests with a fridge. A continental breakfast is available at Fairfield Inn & Suites by Marriott Dallas Plano. The accommodation features amenities such as an on-site business center and indoor pool. Staff at Fairfield Inn & Suites by Marriott Dallas Plano are available to give information at the 24-hour front desk. Mockingbird Station is 14 miles from the hotel, while Meadows Museum is 14 miles from the property. Dallas Love Field Airport is 16 miles away.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel reviews indicate a mixed experience. While many guests appreciated the cleanliness, friendly staff, and convenient location, there were several complaints about outdated facilities, maintenance issues, and a lack of certain amenities.
- Cleanliness
- Friendly staff
- Outdated facilities
- Maintenance issues
- 5/5
This is a great place to stay. I would really like to appreciate front desk receptionist Mr Derrick for being kind gesture towards my kids.
- 4/5
Good breakfast
- 3/5
Very clean older property that could use some help (broken tile in our room, hole in shower). The guy who checked us in has excellent attitude and customer service. Breakfast was lacking greatly and pool on not in service as of 6/7/26. Hotel was quiet and good location.
- 5/5
Exceptional
- 3.5/5
Hospital procedure The pillows . Too soft.
- 3.5/5
Hospital procedure The pillows . Too soft.
- 5/5
Gail
- 5/5
Jay at the front desk did a very good job in checking me in for my room. Made me feel very comfortable and he truly showed that he cares for the people who walk in to get a room. He definitely made me feel very welcomed and had a big smile on his face the whole time. The hotel itself was very well kept clean and smelled well. The parking was easy to find and the staff the next day were nice as well. The breakfast was very yummy. Will definitely stay again.
- 4/5
The breakfast was fresh and parking was safe and easy
- 5/5
Staff was so helpful and friendly Lighting was a little weird.
- 5/5
Staff was so helpful and friendly Lighting was a little weird.
- 3/5
Great location and good room size The bathroom was a bit dirty and I could hear so much noise from the hallway and the rooms next door.
- 5/5
The breakfast was hot and fresh. The Staff was exellent. They were helpful and professional. One guy stood out amongst everyone. His name was Jay.
- 3.5/5
It's a nice place with a great laundry facility. Sleeping on the bed was like sleeping on granite. Not comfortable at all. We both tossed and turned all night
- 3.5/5
It's a nice place with a great laundry facility. Sleeping on the bed was like sleeping on granite. Not comfortable at all. We both tossed and turned all night
- 5/5
It was perfectly placed for the purpose of our trip. All of the staff was friendly and helpful. There wasn't anything I didn't like.
- 5/5
It was perfectly placed for the purpose of our trip. All of the staff was friendly and helpful. There wasn't anything I didn't like.
- 4/5
Had a.good breakfast bar and place was clean. Everything was good expect thr showet was kind of old and dirty.
- 5/5
N/A
- 5/5
The clerk was awesome I didn't get his name but he was so helpful and greeted me and my family with a beautiful smile came from Mississippi for spring break and everything was nice the rooms were spotless clean and smelled very good most definitely will be back N/A
- 5/5
Exceptional
- 4/5
This stay completely met my needs except some trouble with the hot water. I reported it and was given compensation. Laundry room was a bonus.
- 4/5
Great lighting in the parking lot; great breakfast Pool wasn’t as heated as expected; creaky floors
- 4/5
Great lighting in the parking lot; great breakfast Pool wasn’t as heated as expected; creaky floors
- 2/5
Location Very outdated. Not worth the cost. Older building, old carpet, bathroom had lots of cracks and was dirty, furniture was outdated. Just not what I expected for the price.
- 2/5
Location Very outdated. Not worth the cost. Older building, old carpet, bathroom had lots of cracks and was dirty, furniture was outdated. Just not what I expected for the price.
- 5/5
Clean room
- 5/5
Clean room
- 5/5
Clean and comfortable No complaints
- 5/5
No complaints
- 3/5
Room was average. Breakfast was average. Coffee was horrible.
- 3/5
Room was average. Breakfast was average. Coffee was horrible.
- 5/5
It was very peaceful.
- 0.5/5
I got bite and there was hair everywhere
- 4/5
Everything as great except the restroom, the bathtub was not cleaned properly. I loved everything else The restroom not being properly cleaned
- 2.5/5
Property was dated. Elevator hard to access. Health club equipment not in working order or in bad repair. Found a much better hotel at a much better price for an additional night stay.
- 5/5
Comfortable Old chairs in the breakfast area
- 4/5
Room must have been near the laundry room because of noise and room/bed shaking during day time. I used stationary bike and pool. The treadmill was not working. My room ceiling in 224 needs roof repair from water damage. Floor was quiet. Good cleaning staff and enjoyed the breakfast and coffee. Front desk friendly and helpful.
- 4/5
Room must have been near the laundry room because of noise and room/bed shaking during day time. I used stationary bike and pool. The treadmill was not working. My room ceiling in 224 needs roof repair from water damage. Floor was quiet. Good cleaning staff and enjoyed the breakfast and coffee. Front desk friendly and helpful.
- 3/5
My room keys stopped work twice
- 3/5
My room keys stopped work twice
- 5/5
Wonderful staff!
- 5/5
Wonderful staff!
- 5/5
All hood
- 5/5
All hood
- 5/5
All good
- 5/5
All good
- 5/5
Our room was clean, the staff was friendly, we were there for 7 night/8 days & never had a problem - thank you!
- 5/5
Our room was clean, the staff was friendly, we were there for 7 night/8 days & never had a problem - thank you!
- 5/5
Great breakfast!!! Clean room!! Wonderful gym.
- 5/5
Great breakfast!!! Clean room!! Wonderful gym.
- 5/5
nice hotel
- 5/5
nice hotel
- 5/5
Super nice and helpful staff the night I arrived.
- 5/5
Super nice and helpful staff the night I arrived.
- 5/5
Conveniently located
- 5/5
Conveniently located
- 5/5
Nice and clean
- 2/5
the light in the room was very noisy, the bathroom floor look dirty and the tub.
- 2/5
the light in the room was very noisy, the bathroom floor look dirty and the tub.
- 3.5/5
Needs updating
- 3.5/5
Fine accommodations Facilities need update
- 1/5
I am a U.N. law enforcement officer . I was slated to be there 5 days , but I pay daily. I was kicked out and my room rebooked to some sports families for ball GameStop. I am from Brussels.
- 1/5
I am a U.N. law enforcement officer . I was slated to be there 5 days , but I pay daily. I was kicked out and my room rebooked to some sports families for ball GameStop. I am from Brussels.
- 3/5
It needs a good refresh on carpet and paint. Rooms were not super clean. Staff very friendly. Breakfast average
- 3/5
It needs a good refresh on carpet and paint. Rooms were not super clean. Staff very friendly. Breakfast average
- 4.5/5
Front desk team were great. Clean rooms. Good breakfast. Good value.
- 4/5
Too strong Clorox smell in the swimming pool prevent us to enjoy it.
- 4/5
Too strong Clorox smell in the swimming pool prevent us to enjoy it.
- 5/5
..
- 5/5
..
- 5/5
None
- 5/5
None
- 3.5/5
The tv A lot
- 5/5
Quiet safe
- 5/5
Quiet safe
- 3/5
very convenient location, good breakfast, easy check in and checkout process. The room is having small refrigerator as well as microwave. definitely a big help for family with small kids. Readymade coffee in front desk is always a plus point. I have been in this facility multiple times, but over one year things have changed. They now started $3 parking fee even though adjacent La Quinta doesn't charge any. The bed sheets are little smelly. Elevator needs to be checked as it kind of shaky and no water fountain in the front.
- 2/5
There were a lack of plugs in convenient areas. The hotel needs to be seriously updated. It's needs lamps with the electrical socket made into it. The bed covering was paper thin. The TV didn't work,everytime we tried watching a channel it would reset and eventually we gave up and just watched TV on our phones.
- 2/5
There were a lack of plugs in convenient areas. The hotel needs to be seriously updated. It's needs lamps with the electrical socket made into it. The bed covering was paper thin. The TV didn't work,everytime we tried watching a channel it would reset and eventually we gave up and just watched TV on our phones.
- 1/5
There was roaches and inserts in bathroom and by coffee maker. Never staying here again!
- 1/5
There was roaches and inserts in bathroom and by coffee maker. Never staying here again!
- 1/5
.
- 1/5
.
- 4/5
Good stay, the only things keeping it from a 5 star all around; 1-ice machine not working on 3rd floor. I had to go to the elevator to get ice on the 1st floor. It wouldnt be an issue, but I am partly disabled; and the extra walking did take a toll. 2-the A/C unit in the room was really loud when coming on, and kept waking me up.
- 4/5
Good stay, the only things keeping it from a 5 star all around; 1-ice machine not working on 3rd floor. I had to go to the elevator to get ice on the 1st floor. It wouldnt be an issue, but I am partly disabled; and the extra walking did take a toll. 2-the A/C unit in the room was really loud when coming on, and kept waking me up.
- 5/5
Great
- 5/5
Great
- 5/5
Super comfy beds.
- 5/5
Super comfy beds.
- 4/5
I choose this hotel because it had a indoor pool for my daughter but we went in to look at pool area and it was very hot in there, we left the hotel an came back the pool had a sign that it was closed.
- 4/5
I choose this hotel because it had a indoor pool for my daughter but we went in to look at pool area and it was very hot in there, we left the hotel an came back the pool had a sign that it was closed.
- 5/5
Clean, convenient and reasonably prices
- 3.5/5
Great breakfast Friendly staff CLEAN Nothing really
- 2/5
property needs updating and it was dirty
- 2/5
property needs updating and it was dirty
- 5/5
Parking easy
- 5/5
Parking easy
- 5/5
It was comfortable and the breakfast was fresh and tasty.
- 5/5
It was comfortable and the breakfast was fresh and tasty.
- 5/5
Very clean
- 5/5
Very clean
- 3/5
Breakfast was very good. A wide variety. AC is the kind that makes noise. Walls were thin so we could hear adjoining room tv. We could also hear footsteps in the room above. Toilet is extremely low to the floor.
- 3/5
Breakfast was very good. A wide variety. AC is the kind that makes noise. Walls were thin so we could hear adjoining room tv. We could also hear footsteps in the room above. Toilet is extremely low to the floor.
- 3/5
I stay here everytime I am in town it has gradually gone down hill. The service is not near as good. The breakfast was tettible. The beds are uncomfortable.
- 3/5
I stay here everytime I am in town it has gradually gone down hill. The service is not near as good. The breakfast was tettible. The beds are uncomfortable.
- 2/5
This property televisions were not working. In the morning....power went out amd had to leave without taking a shower
- 2/5
This property televisions were not working. In the morning....power went out amd had to leave without taking a shower
- 3/5
Cons - one small wlevator. Temperature was a bit warm. Free breakfast was just decent. Website claimed hotel was only 6 miles from the location we were traveling to each night, but turned out to be more than 20 miles away. Overall the stay was just ok for the peice.
- 3/5
Cons - one small wlevator. Temperature was a bit warm. Free breakfast was just decent. Website claimed hotel was only 6 miles from the location we were traveling to each night, but turned out to be more than 20 miles away. Overall the stay was just ok for the peice.
- 3/5
The stay was ok! The pool had wayy to much chlorine in it the smell made you choke and it was extremely hot in there. The sink in our room kept stopping up when you turn the water on. The shower kept switching from hot to cold.
- 3/5
The stay was ok! The pool had wayy to much chlorine in it the smell made you choke and it was extremely hot in there. The sink in our room kept stopping up when you turn the water on. The shower kept switching from hot to cold.
- 5/5
Very pleased
- 5/5
Very pleased
- 4/5
My stay was pleasant. Staff were helpful and polite.
- 4/5
My stay was pleasant. Staff were helpful and polite.
- 5/5
Very good
- 5/5
Very good
- 5/5
Awsome
- 5/5
Awsome
- 5/5
Very cream.
- 5/5
Very cream.
- 2/5
Our stay was a horrible experience. TV was not working, air conditioning did not work very well. We came down for a medical appointment for my wife’s heart. Talked to the front desk lady she did not seem to care when I had asked her to cancel the room for Friday night due to my wife being possibly admitted into the hospital.
- 2/5
Our stay was a horrible experience. TV was not working, air conditioning did not work very well. We came down for a medical appointment for my wife’s heart. Talked to the front desk lady she did not seem to care when I had asked her to cancel the room for Friday night due to my wife being possibly admitted into the hospital.
- 4/5
Enjoyed my stay very much. My only recommendation is to be aware that they charge a nominal fee for parking on site.
- 4/5
Enjoyed my stay very much. My only recommendation is to be aware that they charge a nominal fee for parking on site.
- 4/5
The hotel is VERY dated and not upgraded. Front desk staff very friendly but unable to understand all thay was said because he did not speak very good english. Upon entering the front door, the horrific, over powering stench of burning insence was abundant! The stench of Indian insence gave me a headache the entire nite! The room was clean and well stocked. Very noisy neighbors and kids running up and down the hall. I do not recommend this hotel at all.
- 4/5
The hotel is VERY dated and not upgraded. Front desk staff very friendly but unable to understand all thay was said because he did not speak very good english. Upon entering the front door, the horrific, over powering stench of burning insence was abundant! The stench of Indian insence gave me a headache the entire nite! The room was clean and well stocked. Very noisy neighbors and kids running up and down the hall. I do not recommend this hotel at all.
- 5/5
Staff very friendly, breakfast, employees very friendly and helpful
- 5/5
Staff very friendly, breakfast, employees very friendly and helpful
- 5/5
Very friendly and helpful staff. Room and property were very clean and in a good location
- 5/5
Very friendly and helpful staff. Room and property were very clean and in a good location
- 4/5
Very quiet and good location great price
- 4/5
Very quiet and good location great price
- 5/5
Fast check in and good customer service
- 5/5
Fast check in and good customer service
- 3/5
Good
- 3/5
Good
- 1/5
Dirty
- 1/5
Dirty
- 2/5
On the other hand, the staffs are friendly and helpful. However, mist of the maids don't speak English and hard to communicate.
- 2/5
On the other hand, the staffs are friendly and helpful. However, mist of the maids don't speak English and hard to communicate.
- 5/5
Comfortable and breakfast was very good!
- 5/5
Comfortable and breakfast was very good!
- 1/5
First floor room and the window would not close all the way. The staff came and hit on the window with a golf club to try and get it to close. He got it almost closed but it still couldn’t lock. They were booked and had no other room to move us to. Told us it’s a safe neighborhood, don’t worry. Unacceptable.
- 1/5
First floor room and the window would not close all the way. The staff came and hit on the window with a golf club to try and get it to close. He got it almost closed but it still couldn’t lock. They were booked and had no other room to move us to. Told us it’s a safe neighborhood, don’t worry. Unacceptable.
- 4/5
Overall stay was great. Only issue I had was at checked in. When I came to front desk there was no one around. After waiting for a couple of minutes I've knocked on the door that said "office" a few minutes later a lady came from around the corner and in an angry voice asked if it had been me who knocked on the door? I said yes. He proceeded to tell me she was helping a customer. I understand that but there was no sign saying I will be back in a few or helping a customer. She gave me the death stare the whole time I was checking out. I am not 100% but I think she was also the manager. I didnt knock to get her mad I just needed to check in after a long day at the soccer fields. I didnt appreciate her tone of voice and looks. As I said before a sign saying be back in 10 or helping another customer will be helpful or maybe having 2 people at the front desk instead of one.
- 4/5
Overall stay was great. Only issue I had was at checked in. When I came to front desk there was no one around. After waiting for a couple of minutes I've knocked on the door that said "office" a few minutes later a lady came from around the corner and in an angry voice asked if it had been me who knocked on the door? I said yes. He proceeded to tell me she was helping a customer. I understand that but there was no sign saying I will be back in a few or helping a customer. She gave me the death stare the whole time I was checking out. I am not 100% but I think she was also the manager. I didnt knock to get her mad I just needed to check in after a long day at the soccer fields. I didnt appreciate her tone of voice and looks. As I said before a sign saying be back in 10 or helping another customer will be helpful or maybe having 2 people at the front desk instead of one.
- 5/5
Great place
- 5/5
Great place
- 4/5
Good
- 4/5
Good
- 4/5
Walkable to the hospital. Great breakfast! Needs some updating but clean.
- 4/5
Walkable to the hospital. Great breakfast! Needs some updating but clean.
- 2/5
Well we had bed bugs in the room went down and told the person she said wait till the morning time they only said they can give us 10 dollars off
- 2/5
Well we had bed bugs in the room went down and told the person she said wait till the morning time they only said they can give us 10 dollars off
- 2/5
it should be started after guest check out otherwise, guests cannot be relaxed. it was especially labor day week.
- 2/5
it should be started after guest check out otherwise, guests cannot be relaxed. it was especially labor day week.
- 3/5
Terrible rooms and with extravagant $$$.
- 3/5
Terrible rooms and with extravagant $$$.
- 2/5
I will say that the bathroom and beds were clean, and I appreciate that. But they need to have someone come and wipe down the walls because the amount of splattered ick on the walls was disgusting! Also, I was there with my 70+ year old mother and 7 year old daughter and when we came out of the elevator there were 2 women that were wheeling a cart past us filled with cleaning supplies and sheets and a vaccuum. I am going to assume that they worked there to clean the rooms. The way they were dressed was disgraceful! Booty shorts with they stomach hanging over the front and their butt cheeks on full display! Seriously?! Very unprofessional, and around families and children. Needless to say, I will NOT be staying here again. Oh, And I did report the air conditioning issue. The lady just smiled at me and said, “Ok.”
- 2/5
I will say that the bathroom and beds were clean, and I appreciate that. But they need to have someone come and wipe down the walls because the amount of splattered ick on the walls was disgusting! Also, I was there with my 70+ year old mother and 7 year old daughter and when we came out of the elevator there were 2 women that were wheeling a cart past us filled with cleaning supplies and sheets and a vaccuum. I am going to assume that they worked there to clean the rooms. The way they were dressed was disgraceful! Booty shorts with they stomach hanging over the front and their butt cheeks on full display! Seriously?! Very unprofessional, and around families and children. Needless to say, I will NOT be staying here again. Oh, And I did report the air conditioning issue. The lady just smiled at me and said, “Ok.”
- 5/5
Very clean
- 5/5
Very clean
- 5/5
property and staff excellent
- 5/5
property and staff excellent
- 2/5
My kids and I stayed here one night and our AC wasn’t working well. The beds were rock hard and it was so hot in the room even after I had turned the unit to 60° for the entire night. We were sweating. The staff was wonderful though and refunded us. I probably wouldn’t stay again but I appreciated the kindness of the employees
- 2/5
My kids and I stayed here one night and our AC wasn’t working well. The beds were rock hard and it was so hot in the room even after I had turned the unit to 60° for the entire night. We were sweating. The staff was wonderful though and refunded us. I probably wouldn’t stay again but I appreciated the kindness of the employees
- 2/5
I was unsatisfied with the front desk. I booked a handicap room because i was traveling with my sister who is paralyzed. I was told nothing was available. My sister was unable to use the restroom because it was not accessible. So i had to put her on her wheelchair and roll her to the handi cap restrooms down the hall. There was no where on this property she could go to take a shower. It was such a uncomfortable stay. The desk staff wasn't trying to accommodate me at all she said well thats not what you reserved i explained yes thst is what i had reservations for a handi cap accessible room.
- 2/5
I was unsatisfied with the front desk. I booked a handicap room because i was traveling with my sister who is paralyzed. I was told nothing was available. My sister was unable to use the restroom because it was not accessible. So i had to put her on her wheelchair and roll her to the handi cap restrooms down the hall. There was no where on this property she could go to take a shower. It was such a uncomfortable stay. The desk staff wasn't trying to accommodate me at all she said well thats not what you reserved i explained yes thst is what i had reservations for a handi cap accessible room.
- 3/5
The stay was good. Hotel is a bit outdated. The staff was very friendly. The hotel smelled clean. The beds on the other hand hand dips in the middle. Left with back pain.
- 3/5
The stay was good. Hotel is a bit outdated. The staff was very friendly. The hotel smelled clean. The beds on the other hand hand dips in the middle. Left with back pain.
- 3/5
Old
- 3/5
Old
- 5/5
Great stay
- 5/5
Great stay
- 5/5
I liked that breakfast was included...Hand rails since I'm older. and the service was especially nice. It was an unexpected pleasure. Kudos to the staff for running a well-oiled machine.
- 5/5
I liked that breakfast was included...Hand rails since I'm older. and the service was especially nice. It was an unexpected pleasure. Kudos to the staff for running a well-oiled machine.
- 4/5
Nice and clean
- 4/5
Nice and clean
- 3/5
Property was for the most part fine. Location was great for us and price was good. The bathroom sink didn’t drain and we were up early (before breakfast) and returning late for sports tournament in area……our minimal time there coincided with maintenance staff being unavailable to fix the sink issue which was frustrating.
- 3/5
Property was for the most part fine. Location was great for us and price was good. The bathroom sink didn’t drain and we were up early (before breakfast) and returning late for sports tournament in area……our minimal time there coincided with maintenance staff being unavailable to fix the sink issue which was frustrating.
- 5/5
Great stay- will likely return.
- 5/5
Great stay- will likely return.
- 2/5
Needs to be remolded, very outdated and lighting is horrible in the rooms. The pool was dirty and people had left food and what look like pizza toppings everywhere around the pool- just gross.
- 2/5
Needs to be remolded, very outdated and lighting is horrible in the rooms. The pool was dirty and people had left food and what look like pizza toppings everywhere around the pool- just gross.
- 2/5
Not felt like Marriott, smell everywhere
- 2/5
Not felt like Marriott, smell everywhere
- 3/5
Got bumped here by orbits when original booking was canceled. Decent stay, low cost. Business only trip for one night. Older property, small lobby, limited breakfast (but free). Room was clean, Standard fair for low end Marriott property.
- 3/5
Got bumped here by orbits when original booking was canceled. Decent stay, low cost. Business only trip for one night. Older property, small lobby, limited breakfast (but free). Room was clean, Standard fair for low end Marriott property.
- 5/5
Nice and clean
- 5/5
Nice and clean
- 3/5
They gave us four body towels but only one washcloth in the bathroom. It’s nothing special
- 3/5
They gave us four body towels but only one washcloth in the bathroom. It’s nothing special
- 5/5
Good hotel
- 5/5
Good hotel
- 5/5
Loved my stay!
- 5/5
Loved my stay!
- 4/5
Fast checkin easy access to Baylor medical facilities, very clean accommodations
- 4/5
Fast checkin easy access to Baylor medical facilities, very clean accommodations
- 5/5
Great solid staff. Really good breakfest
- 5/5
Great solid staff. Really good breakfest
- 5/5
This place is clean. Close to a lot of stores.
- 5/5
This place is clean. Close to a lot of stores.
- 5/5
- 5/5
- 4/5
Nice area surrounding a lot of other hotels close to the expressway quite area only thing needed is better refrigerator and a microwave
- 4/5
Nice area surrounding a lot of other hotels close to the expressway quite area only thing needed is better refrigerator and a microwave
- 5/5
Good for families
- 5/5
Good for families
- 5/5
Easy check-in, hot coffee/water ready, clean nice entrance and breakfast area.
- 5/5
Easy check-in, hot coffee/water ready, clean nice entrance and breakfast area.
- 5/5
Check in was easy and fast and my room was very clean. I will definitely be staying there in the future.
- 5/5
Check in was easy and fast and my room was very clean. I will definitely be staying there in the future.
- 4/5
Overall our experience is good, need upgrade for charging phones and missing microwave oven in room
- 4/5
Overall our experience is good, need upgrade for charging phones and missing microwave oven in room
- 5/5
We had such a great stay! We were there from March 9 - March 16, it was VERY clean - ZERO bugs!!! <3 Thank you!
- 5/5
We had such a great stay! We were there from March 9 - March 16, it was VERY clean - ZERO bugs!!! <3 Thank you!
- 4/5
Their handicap rooms are not very handicap friendly. The beds are a little tall. The bathroom seats in the tubs are broke most of the time. One room did not have a hand held shower head. If your in a wheelchair it is not much room!!
- 4/5
Their handicap rooms are not very handicap friendly. The beds are a little tall. The bathroom seats in the tubs are broke most of the time. One room did not have a hand held shower head. If your in a wheelchair it is not much room!!
- 2/5
I was asked about Room service would I like service every day or every other day. I was staying at the hotel for 5 days. I figured I am on business and every other day would be fine. I had ZERO service for the entire stay, nothing.
- 2/5
I was asked about Room service would I like service every day or every other day. I was staying at the hotel for 5 days. I figured I am on business and every other day would be fine. I had ZERO service for the entire stay, nothing.
- 3/5
The hotel was clean and comfortable with a good breakfast, but I was highly disappointed in a couple things. First, I called beforehand and asked if the pool was open and they told me it was. I got myself and kids ready for the pool and it was ice-cold. I asked the desk and they said the heater was out and it was closed. This is only 2 hours after I had called. I was traveling with my kids and the pool was the main reason I had chosen this hotel. Also, they asked if I wanted room service during my stay. I confirmed I did. The next day however, no one came to my room to clean.
- 3/5
The hotel was clean and comfortable with a good breakfast, but I was highly disappointed in a couple things. First, I called beforehand and asked if the pool was open and they told me it was. I got myself and kids ready for the pool and it was ice-cold. I asked the desk and they said the heater was out and it was closed. This is only 2 hours after I had called. I was traveling with my kids and the pool was the main reason I had chosen this hotel. Also, they asked if I wanted room service during my stay. I confirmed I did. The next day however, no one came to my room to clean.
- 4/5
Great location for our needs. Close to hospital, food, shopping..... The only negative is how you have to start the refrigerator every two hours. When you have food and meds that need refrigerated, it is hard to feel like you can sleep all night and not need to get up every so often to turn it back on.
- 4/5
Great location for our needs. Close to hospital, food, shopping..... The only negative is how you have to start the refrigerator every two hours. When you have food and meds that need refrigerated, it is hard to feel like you can sleep all night and not need to get up every so often to turn it back on.
- 5/5
Good stay
- 5/5
Good stay
- 5/5
The beds was so amazing and comfortable that i wish i could bring it home. The pillows was like sleeping on a cloud. The only part that made me sad was there was no longer a spa/hot tub but that was okay. The pool was very cool and fun. The breakfast was hot and tasty. All the employees were nice and helpful. Would definitely stay again if i am ever back in town
- 5/5
The beds was so amazing and comfortable that i wish i could bring it home. The pillows was like sleeping on a cloud. The only part that made me sad was there was no longer a spa/hot tub but that was okay. The pool was very cool and fun. The breakfast was hot and tasty. All the employees were nice and helpful. Would definitely stay again if i am ever back in town
- 5/5
Breakfast was really good! Staff was friendly and room was clean.
- 5/5
Breakfast was really good! Staff was friendly and room was clean.
- 5/5
Staff at reception desk were friendly and courteous throughout the check in process...
- 4/5
Luckily there was one I had that had money on it.
- 4/5
The room was clean, but the bathroom door wasn't working properly.
- 3/5
This hotel is VERY outdated. Most of the outlets in the room did not work. This hotel does not have an outside pool and the inside pool is "broken" and guests are not allowed to use it. The parking lot is SO DARK, it was kind of scary to walk through at night. Upon check in I was told it is $3 a night to park in the (dark) parking lot. They do not tell you that before booking. The staff is kind of rude. I do not recommend staying here at all and have no clue how it has a 8 overall rating. It is a solid 5 at best!
- 4/5
Our stay was pleasant. It was a busy time for the hotel. Multiple travel ball teams. At times it was difficult to get towels people were friendly the place was clean. Great value for the price
- 1/5
Unsafe location, extremely loud. Pool was broken, shattered glass in the entryway. Dilapidated conditions.
- 3/5
Pool was closed, no info on this when we checked in. Plus pay for parking and internet that's a joke. I'll never stay at this location again.
- 4/5
Everything was great. The hotel it’s self is a little old but very clean and that’s what matters.
- 4/5
The pool was closed
- 4/5
A few issues but shared them with management
- 5/5
The entire staff was extremely helpful and nice.
- 4/5
Great quality and value overall. Great breakfast options - pleased with something different from your standard hotel hot breakfast fare
- 4/5
Had a great time with my kids. They loved the pool. Really appreciated free parking and the continental breakfast.
- 5/5
- 4/5
The laundry facility is a great touch, especially since some family ended up having to stay longer than anticipated, and hadn’t packed enough for an extended day. The staff was professional, but there was a bit lacking in friendliness and making you feel very welcome. that’s not a horrible Indictment of the place, just noticed that they didn’t seem to really want to go out of their way to let you know they were happy you were there. Just kind of cut and dry. The only big criticism I have is that the breakfast, which was more than adequate in terms of food and selection, did not offer us enough space to eat without waiting or being cramped. I understand hotels get crowded but truly the breakfast area is way too small.
- 5/5
This hotel is a merger between affordable, high-end, welcoming, and comfortable. Service desk personnel met all our needs and answered questions from more towels, to door key wouldn’t work after 2 nights, to addressing question about the inflated Hold charge. Breakfast had several options, it had both hot and cold food items, presentation was clean and appetizing; breakfast area was top notch.
- 4/5
Nice for the price, but the bathrooms in the facility seem a little worn out and need refreshed
- 4/5
Comfortable beds and friendly check in. Breakfast was not stocked and out of almost everything. Room had a lot of patchwork.
- 5/5
Grwat