Hampton Inn & Suites Charlotte/Pineville

Good breakfast and great coffee

Great place to stay

Not up to standards for a Hampton Inn. I was really surprised by the demise of the facility and how close it was to shopping centers and restaurants that are on a better scale than what I got. The bathroom had only a poorly constructed barn door that was difficult to open and close, and it was not as clean or in the best condition. Chipped paint, dusty floors, walls, and worn linens.

The things I did not like was that my room did not have a clock or a microwave oven. Everything else was good.

The breakfast is as the best part of the stay.. the room wasn’t clean still used wash clothes in the shower, caps missing off the toilet seat mounting so you could see how nasty it was. They where in the middle of cleaning carpets so it smelt like wet carpet all 3days and someone hammering on something tell 9pm one night I would recommend spending alittle extra not to stay here

Smelled horribly of sewage inside hotel

I am not afraid of germs-- This Hampton Inn smelled--they allow pets, it was dirty, floors not vacuumed-shower had hair, strangely---the drapes did not cover the window but the wall--- I will not stay there again.

I had ants and insects in the room and I spoke with manager and they stated they could only offer points for a free room. When points were put on account I was not able to book a free room and was told I would have to reach out to the 3rd party where I booked. I’m very upset and not satisfied at all.

Good and very supportive staff No microwave and the room smelled of smoking

Breakfast was hot and plentiful. Parking FREE and convenient!

The entire hotel smelled really bad.

Great

Excellent hospitality and everyone at the front desk was wonderful.

No carts to help get items to room, but we arrived late.

Was quick trip. Room was clean and I think recently updated.

Clean and refreshing room, friendly staff, good breakfast

The room was really clean and nice. The location was really convenient.

Location and breakfast was great and staff too Shower door leaked water all over bathroom floor. Slip risk in room 119

Location and breakfast was great and staff too Shower door leaked water all over bathroom floor. Slip risk in room 119

Fine for one night quick stay. Nothing fancy but relatively clean for the price. Bfast is included but nothing to brag about.

The property was extremely clean and quant. It was really quiet and secluded. Jenny at the front desk was also a God send since check in. She made it all easy and seamless.

The property was extremely clean and quant. It was really quiet and secluded. Jenny at the front desk was also a God send since check in. She made it all easy and seamless.

Parking felt safe! The breakfast was delicious and. Jenny became my favorite person. She was very sweet and nice. She showed great customer service

Exceeded all expectations. Will stay again.

Bad

You have the best cook that a hotel can have not only because what she cooks that is amazing. But also for her kindness.

Excellent property and staff!

Exceptional

Plus sides: The area gels sage and secure (important when traveling with children), and the spaces were generally clean. The breakfast was really good with a lot of variety of hot foods, baked goods, and cold foods with fresh fruits, a variety of juices and hot coffee/tea/hot chocolate available. Overall: I would return, it was a really nice stay other than the specific room-related issues.

Great hotel only con is it had no microwave in the room you have to go down stairs to warm your food

Good

Clean. Comfortable.

Clean. Comfortable.

I was asked to change rooms after my first night, because of the ongoing renovation. I am a day sleeper because I work nights as a nurse and I was woke up two times by staff wanting to hang curtains in the room that I had been asked to move to! No one apologized for the inconvenience or offered to compensate me for having to pack up and move rooms without help. I have been staying at this property regularly for almost 6 months and have never been treated so poorly.

Very clean! Staff was wonderful! Breakfast was tops.. I loved this Hampton Inn and loved the area... Beautiful!

The room was clean, the staff was helpful. Breakfast was great!

Traveling with family and needed to stop for the night. Very happy we chose this place.

This is a great hotel…close to the airport, restaurants & stores. They also have great breakfast in the morning. The only issue right now is they are doing some renovations, so you hear drilling & some banging but it’s only until 6pm. I would recommend this hotel.

There wasn't an outlet near the bed for char

i was on da bottom floor and da

i was on da bottom floor and da

Great clean stay

Very good

the staff was helpful and nice. The room t.v wasn't working because of the remote and the stench of pee walking into the room was horrible. I spoke to the front desk staff and she replaced the remote and gave me a can spray to spray the room for the smell. The room needed to be cleaned or I needed to be switched to a different room or hotel next door instead of me spraying air freshener that dont last.

the staff was helpful and nice. The room t.v wasn't working because of the remote and the stench of pee walking into the room was horrible. I spoke to the front desk staff and she replaced the remote and gave me a can spray to spray the room for the smell. The room needed to be cleaned or I needed to be switched to a different room or hotel next door instead of me spraying air freshener that dont last.

Staff was great! Food was full breakfast and delicious. Rooms are a little dated but are being renovated. I recommend this for your stay at a reasonable price!

Staff was great! Food was full breakfast and delicious. Rooms are a little dated but are being renovated. I recommend this for your stay at a reasonable price!

Superb

Friendliness and helpfulness of front desk staff.

Friendliness and helpfulness of front desk staff.

Only one elevator was running. This meant guests, house keeping and construction workers were all competing/waiting for the same elevator. Construction workers were moving big carts full of debris through the elevator and lobby all through the day. The lobby floors constantly looked dirty even after a fresh mopping. There was a large section of water damage on the ceiling of the lobby. House keeping only servicedv rooms every other day. Breakfast was always cold. Probably the worst offense was the front desk clerk was working while she was ill. When she checked us in you could tell she was struggling and miserable. She complained to us that it had hit her very suddenly and she was feeling terrible. But I saw her every day pushing through. Sure enough on my second day there I got hit by a sudden virus and spent the next day in bed. Luckily I started feeling better the next day.

Only one elevator was running. This meant guests, house keeping and construction workers were all competing/waiting for the same elevator. Construction workers were moving big carts full of debris through the elevator and lobby all through the day. The lobby floors constantly looked dirty even after a fresh mopping. There was a large section of water damage on the ceiling of the lobby. House keeping only servicedv rooms every other day. Breakfast was always cold. Probably the worst offense was the front desk clerk was working while she was ill. When she checked us in you could tell she was struggling and miserable. She complained to us that it had hit her very suddenly and she was feeling terrible. But I saw her every day pushing through. Sure enough on my second day there I got hit by a sudden virus and spent the next day in bed. Luckily I started feeling better the next day.

Room was neglected, furniture dirty, wallpaper peeling, dirty floors and the list goes on. They are renovating so wait a few months

Room was neglected, furniture dirty, wallpaper peeling, dirty floors and the list goes on. They are renovating so wait a few months

Good location bed was comfortable! The window in my room was cracked open and would not shut

Good location bed was comfortable! The window in my room was cracked open and would not shut

Was not what it used to be, but good. Nothing I didn't like.

Not very clean and our toilet would not flush

Not very clean and our toilet would not flush

ISURPRISE!!! t was a heavy construction Zone. With workers and debri all over the carpet. We turned rifht around and went back down stairs to complain.Managwr was to come to us when she came in at 3:00. She never came. No other rooms available. It was terrible to go through the construction zone to get to 2 rooms I paid nearly $500 for! I want a partial refund!!! You never mentioned the co structi I n going on, and it was in full mode on our 5th floor all around us! Yes the room was neglected too. Shower was dirty. To turn the water on was a bit hard. Disgusted. Sink drain in bathroom, would not stop up. Half roll of tissue was in room when we came in. No other roll ! The lamp light flickered like we were in a disco. And the phone in the room didn't work. I had to use my call to call for the lamp and tissue issue. This is not Hilton honorable Hampton Inn. I'd like a portion refunded for room 520 1/17/26

ISURPRISE!!! t was a heavy construction Zone. With workers and debri all over the carpet. We turned rifht around and went back down stairs to complain.Managwr was to come to us when she came in at 3:00. She never came. No other rooms available. It was terrible to go through the construction zone to get to 2 rooms I paid nearly $500 for! I want a partial refund!!! You never mentioned the co structi I n going on, and it was in full mode on our 5th floor all around us! Yes the room was neglected too. Shower was dirty. To turn the water on was a bit hard. Disgusted. Sink drain in bathroom, would not stop up. Half roll of tissue was in room when we came in. No other roll ! The lamp light flickered like we were in a disco. And the phone in the room didn't work. I had to use my call to call for the lamp and tissue issue. This is not Hilton honorable Hampton Inn. I'd like a portion refunded for room 520 1/17/26

My main issue (as a 75-year-old) is that there was no grab bar positioned to help me get in and out of the shower. Staff members were all exceptional.

My main issue (as a 75-year-old) is that there was no grab bar positioned to help me get in and out of the shower. Staff members were all exceptional.

Exceptional

Superb

The staff was excellent, the breakfast was hot and delicious with many options to choose from in order to cater to guests’ dietary needs. The location is excellent with many fun things to do nearby.

The staff was excellent, the breakfast was hot and delicious with many options to choose from in order to cater to guests’ dietary needs. The location is excellent with many fun things to do nearby.

The light outside our window was so bright shining in the room and the curtains wouldn't reach to stay close to block the light out.

I got the suite for added room as we were visiting our grandkids. The staff was friendly and had a peaceful quiet atmosphere. The light outside our window was so bright shining in the room and the curtains wouldn't reach to stay close to block the light out.

Passable

The staff was so kind and friendly.

The staff was so kind and friendly.

My vehicle was broken into while staying at the Pineville Hampton Inn along with 3 others. This hotel is not safe.

My vehicle was broken into while staying at the Pineville Hampton Inn along with 3 others. This hotel is not safe.

N/A

Excellent customer service. The front desk staff is friendly and helpful. The rooms are very clean. N/A

Did not eat the breakfast at the facility

Did not eat the breakfast at the facility

Very clean room and place.Nice staff,great breakfast

Very clean room and place.Nice staff,great breakfast

This hotel had great potential, but it is currently not well maintained or managed. My first room the tub had hair in it from the previous guest and my refrigerator was broken. There were unruly guests that took over the hotel and they did nothing about so other guests suffered. They moved me to another room that had multiple lights out so I was in the dark trying to get ready. These things could all be fixed with a little care in checking things before they check in a person. The only redeeming factor was their fantastic front desk staff who really did all they could to help and tried to make things right. They are the only reason I stayed and am not giving this one star.

This hotel had great potential, but it is currently not well maintained or managed. My first room the tub had hair in it from the previous guest and my refrigerator was broken. There were unruly guests that took over the hotel and they did nothing about so other guests suffered. They moved me to another room that had multiple lights out so I was in the dark trying to get ready. These things could all be fixed with a little care in checking things before they check in a person. The only redeeming factor was their fantastic front desk staff who really did all they could to help and tried to make things right. They are the only reason I stayed and am not giving this one star.

Rooms are outdated but clean

Rooms are outdated but clean

Yes

Yes

Everything was just fine no complaints is a place to consider if you need to stay in Charlotte NC

Everything was just fine no complaints is a place to consider if you need to stay in Charlotte NC

Good for the price. Room felt a bit dated/stale but not bad for the price.

Good for the price. Room felt a bit dated/stale but not bad for the price.

As a Hilton Honors member I expect consistency in these hotels when I travel. This was by far the worst experience! There was a bug in my room (alive), let the front desk go. No one ever contacted me. The room was not clean, definitely needed more elbow grease. Breakfast…no words! Quality of food was poor. Little things mean a lot when you are a Hilton member, like getting two bottled waters upon check-in. That didn’t happen. Won’t stay here again.

As a Hilton Honors member I expect consistency in these hotels when I travel. This was by far the worst experience! There was a bug in my room (alive), let the front desk go. No one ever contacted me. The room was not clean, definitely needed more elbow grease. Breakfast…no words! Quality of food was poor. Little things mean a lot when you are a Hilton member, like getting two bottled waters upon check-in. That didn’t happen. Won’t stay here again.

The room was spotless. I had courteous and friendly and helpful.

The room was spotless. I had courteous and friendly and helpful.

When we went to check in we were told they had not held our room and could not give us a room that could hold our party. As a result 2 people literally slept on the floor in the room. This was also the most run down Hampton Inn I have stayed in. The rooms were dark, bare bones and desperately in need of updating. The bed was not comfortable and the tub in the bathroom was scratched up..

When we went to check in we were told they had not held our room and could not give us a room that could hold our party. As a result 2 people literally slept on the floor in the room. This was also the most run down Hampton Inn I have stayed in. The rooms were dark, bare bones and desperately in need of updating. The bed was not comfortable and the tub in the bathroom was scratched up..

First room we were given has a television that didn't work. We were upgraded to a King Suite which was a nice upgrade, but the lighting from the parking lot illuminated the entire bedroom with no curtain in the center section of the window to obscure these bright lights. Overall cleanliness was not up to par based upon my extensive history of staying with Hampton Inn. Staff was courteous and prompt. Breakfast was great.

First room we were given has a television that didn't work. We were upgraded to a King Suite which was a nice upgrade, but the lighting from the parking lot illuminated the entire bedroom with no curtain in the center section of the window to obscure these bright lights. Overall cleanliness was not up to par based upon my extensive history of staying with Hampton Inn. Staff was courteous and prompt. Breakfast was great.

Roaches bed frame injury to my leg bathroom dirty halls and room smelled. Horrible stay beds uncomfortable overall dissatisfied . Would like a full refund as I had to check out early do to conditions of Hotel even offered a different room even worse than original room I will never ever use again.

Roaches bed frame injury to my leg bathroom dirty halls and room smelled. Horrible stay beds uncomfortable overall dissatisfied . Would like a full refund as I had to check out early do to conditions of Hotel even offered a different room even worse than original room I will never ever use again.

The room was neglected. We were unable to get a comparable clean room. The staff could not accommodate our needs

The room was neglected. We were unable to get a comparable clean room. The staff could not accommodate our needs

Clean property in a safe area.

Clean property in a safe area.

Front desk staff was nice and the breakfast was good and that was about it. My room smelled like a mix between a pool and bleach and not in a good way. There was a shared room door that was not even close to be closed all the way. The walls looked like a the room was being worked on and never finished. The shower was nasty and had black stuff around the edges. The mirrors looked like they were sprayed with something and then smeared off with a dirty rag. I could hear every toilet flush and shower in the morning along with a stale water smell. If I had checked my room earlier when I checked in, I would have asked for a refund immediately. I am a solo traveler and didn’t feel safe in that room at all. I took pictures of it all as well. I travel a lot and this is the first time I had to write a bad review.

Front desk staff was nice and the breakfast was good and that was about it. My room smelled like a mix between a pool and bleach and not in a good way. There was a shared room door that was not even close to be closed all the way. The walls looked like a the room was being worked on and never finished. The shower was nasty and had black stuff around the edges. The mirrors looked like they were sprayed with something and then smeared off with a dirty rag. I could hear every toilet flush and shower in the morning along with a stale water smell. If I had checked my room earlier when I checked in, I would have asked for a refund immediately. I am a solo traveler and didn’t feel safe in that room at all. I took pictures of it all as well. I travel a lot and this is the first time I had to write a bad review.

The decaf was less than room temperature at 7:30 AM.

Yes

Yes

Best hotel ever

Best hotel ever

I loved how clean it was! And the staff were super friendly and nice, particularly the lady who was working the kitchen area for breakfast. It needs to be renovated, definitely a little outdated. The room we were in needed more lighting. The toilet kept getting clogged. It needs more closet and room space. The cables need to be tightened because the cords fall out too easily.

Clean room, helpful reception staff, decent breakfast for the price

Clean room, helpful reception staff, decent breakfast for the price

Location to Pineview Hospital was great. Mold on popcorn ceilings. Carpet extremely dirty. Overall, hotel needs a facelift. Everything looks old. Lamps in bedroom were rusty. Drapes dusty.

yes

yes

I would definitely stay at this hotel again.

I would definitely stay at this hotel again.

The person at the front desk was very nice and helpful.

The person at the front desk was very nice and helpful.

Everything was smooth and the staff did an amazing job making us feel welcome.

The room was terrible, just one room with beds and a bathroom, no microwave, no toaster, breakfast consisted of the same food everday, no changes. Staff member were very nice.

The room was terrible, just one room with beds and a bathroom, no microwave, no toaster, breakfast consisted of the same food everday, no changes. Staff member were very nice.

The front desk staff was very helpful and nice. The room was clean and easy to access. As everything we need. The breakfast was good, hot and very healthy. I will definitely book it again next time I go to Charlotte. Love it

The front desk staff was very helpful and nice. The room was clean and easy to access. As everything we need. The breakfast was good, hot and very healthy. I will definitely book it again next time I go to Charlotte. Love it

Had a good stay at this location. Had some issues with the TV and the remote control. But the front desk quickly fixed the issue. There are a variety of restaurants and grocery stores nearby. As well as Carolina Place Mall. Carowinds is nearby. You can practically walk to South Carolina from where you are. Overall, my experience was great.

Had a good stay at this location. Had some issues with the TV and the remote control. But the front desk quickly fixed the issue. There are a variety of restaurants and grocery stores nearby. As well as Carolina Place Mall. Carowinds is nearby. You can practically walk to South Carolina from where you are. Overall, my experience was great.

In town for chess tournament. All good. The help, the woman at the desk in particular, was a great help and presence! I’d stay again!

In town for chess tournament. All good. The help, the woman at the desk in particular, was a great help and presence! I’d stay again!

Parking is the only adequate part of the visit. It is advised to refrain from staying at this hotel.

Parking is the only adequate part of the visit. It is advised to refrain from staying at this hotel.

The breakfast staff is very friendly, recommended, I would stay again

The breakfast staff is very friendly, recommended, I would stay again

Clean, comfortable, great location & price. I highly recommend.

Clean, comfortable, great location & price. I highly recommend.

yes

yes

Nice affordable hotel with attractive, clean rooms. Breakfast was very good with a lot of selections. Front desk staff very friendly and helpful.

Nice affordable hotel with attractive, clean rooms. Breakfast was very good with a lot of selections. Front desk staff very friendly and helpful.

The hotel was beautiful and was clean. The elevator needs to be cleaned daily and the chairs in the room need to be cleaned or thrown out.

Suite 408 had problems. Thermostats didn’t work properly. Not enough light bulbs in overhead light in living room. Floor lamp in living room was plugged into a socket that was hanging out of the wall, with exposed wires. It was dirty under the nightstand, between the beds, and there is a candy bar wrapper there also. Something was spilled in the elevator and it was not cleaned up for a day and a half. The hall carpet needed to be vacuumed. This is not the quality that I am accustomed to when I stay at Hampton Inns. It was disappointing.

Suite 408 had problems. Thermostats didn’t work properly. Not enough light bulbs in overhead light in living room. Floor lamp in living room was plugged into a socket that was hanging out of the wall, with exposed wires. It was dirty under the nightstand, between the beds, and there is a candy bar wrapper there also. Something was spilled in the elevator and it was not cleaned up for a day and a half. The hall carpet needed to be vacuumed. This is not the quality that I am accustomed to when I stay at Hampton Inns. It was disappointing.

The staff was very helpful and accommodating. I would definitely stay here again!

The staff was very helpful and accommodating. I would definitely stay here again!

Got a great price- but we did remove our Do Not Disturb sign on our 3rd day in hopes of getting fresh towels , coffee etc. and it was not noticed -so after being gone all day, we did not have clean towels or coffee for the morning. I could requested it but it was so late and we were exhausted after helping our daughter get moved.

Got a great price- but we did remove our Do Not Disturb sign on our 3rd day in hopes of getting fresh towels , coffee etc. and it was not noticed -so after being gone all day, we did not have clean towels or coffee for the morning. I could requested it but it was so late and we were exhausted after helping our daughter get moved.

Good place to stay

Good place to stay

Turned out to be a very good place to stay. I was attending a multi-day event in Rock Hill, South Carolina, and this hotel is conveniently in between that location and the Charlotte airport. Made for easy driving while there and easy driving getting away. One of the desk clerks was particularly amiable and helpful. The breakfast in the breakfast lobby was very nice and varied. Accessible bathroom has lots of grab bars, open floor, detachable shower head. Efficient "barn" door covers closet or bathroom walkthrough (one are the other). Needs an interior central handle to open door when in the BA. Out of shampoo but sufficient shower gel and nicely-scented body lotion. Limited television stations but not why I was present (so ultimately, it didn’t matter). Very comfortable mattress. Fridge and coffeemakerin room but no microwave. I used the one in the breakfast area. Like the basket drawers in main dresser and coat hooks. I'd return here easily, next time in greater Charlotte.

Turned out to be a very good place to stay. I was attending a multi-day event in Rock Hill, South Carolina, and this hotel is conveniently in between that location and the Charlotte airport. Made for easy driving while there and easy driving getting away. One of the desk clerks was particularly amiable and helpful. The breakfast in the breakfast lobby was very nice and varied. Accessible bathroom has lots of grab bars, open floor, detachable shower head. Efficient "barn" door covers closet or bathroom walkthrough (one are the other). Needs an interior central handle to open door when in the BA. Out of shampoo but sufficient shower gel and nicely-scented body lotion. Limited television stations but not why I was present (so ultimately, it didn’t matter). Very comfortable mattress. Fridge and coffeemakerin room but no microwave. I used the one in the breakfast area. Like the basket drawers in main dresser and coat hooks. I'd return here easily, next time in greater Charlotte.

Bathroom vanity light bulb was missing, advised front desk on arrival & it was replaced the next morning. Room housekeeping service was not done every other day as stated... apparently waiting til we left to do.

Bathroom vanity light bulb was missing, advised front desk on arrival & it was replaced the next morning. Room housekeeping service was not done every other day as stated... apparently waiting til we left to do.

Nice clean room, friendly front desk

Nice clean room, friendly front desk

Rooms need updating and furniture a little worn.

Rooms need updating and furniture a little worn.

It was not nice. They tried to cover things up with a decent fixture or something—but lipstick on a pig.

It was not nice. They tried to cover things up with a decent fixture or something—but lipstick on a pig.

Phone did not work, breakfast was the same everyday, tested like leftovers, coffee cream was out of supply one day with no one around to request for restock. Tough to consider this a Hampton level, notwithstanding a Hilton brand. Find another option.

Phone did not work, breakfast was the same everyday, tested like leftovers, coffee cream was out of supply one day with no one around to request for restock. Tough to consider this a Hampton level, notwithstanding a Hilton brand. Find another option.

Perfect location across from the ice rink

Perfect location across from the ice rink

The carpet in the hallway was very dirty and needed vacuumed. We were there two days and it was not vacuumed at all.

The carpet in the hallway was very dirty and needed vacuumed. We were there two days and it was not vacuumed at all.

This is a rundown Hampton plain and simple. Toilets backed up. No one to help. Restrooms at lobby level also clogged with feces. No one managing the front desk from 6:45 am - 8:00 when we left. Coffee outright deplorable. Light burned out in bathroom. Our room had to closet. That’s right- no closet. The wall next to the far bed had a curtain covering it and behind it was an ironing board, and an 8” deep hanging rod. What a sh*thole!

This is a rundown Hampton plain and simple. Toilets backed up. No one to help. Restrooms at lobby level also clogged with feces. No one managing the front desk from 6:45 am - 8:00 when we left. Coffee outright deplorable. Light burned out in bathroom. Our room had to closet. That’s right- no closet. The wall next to the far bed had a curtain covering it and behind it was an ironing board, and an 8” deep hanging rod. What a sh*thole!

Good Breakfast and very good location. Good Coffee bar. Bed Could have been a little better but not Bad.

Breakfast was really good. The beds were really hard and uncomfortable. The entire floor that we stayed on smelt, like marijuana, when I towed the front desk clerk, she said, oh, I'll let housekeeping know tomorrow when they get here. They're gone for the day. Remind you, I'm on a trip with my 2 grandchildren, who are one years old and three years old?If you have small children, I would not recommend staying at the motel

Breakfast was really good. The beds were really hard and uncomfortable. The entire floor that we stayed on smelt, like marijuana, when I towed the front desk clerk, she said, oh, I'll let housekeeping know tomorrow when they get here. They're gone for the day. Remind you, I'm on a trip with my 2 grandchildren, who are one years old and three years old?If you have small children, I would not recommend staying at the motel

I can’t remember the ladies name but she was more then helpful she helped me and my autistic son check in early so he could go to the pool

I can’t remember the ladies name but she was more then helpful she helped me and my autistic son check in early so he could go to the pool

Yes! The carpet was sticky, we ran out of toilet paper, there was no refrigerator, no iron, no ironing board, the phone did not work, and room was not cleaned, no clean towels or washcloths.

Pretty typical Hampton Inn. Clean nice rooms typical breakfast bat. But for some reason, Hilton struggles when handicap accessible rooms are requested, I have never got the room type I requested.

Pretty typical Hampton Inn. Clean nice rooms typical breakfast bat. But for some reason, Hilton struggles when handicap accessible rooms are requested, I have never got the room type I requested.

Nothing

Nothing

The rooms were too small, it had very little space to move around the room. Also, my bed had two attachments that stuck out that It could have caused injuries if I hadn't noticed them first. They were a sticky substance on the counter in front of the TV. I booked 2 rooms, but they were on separate floors, which separated me from my guest.

On the second night, we found bugs in our bed, and we were moved to another room. Two mornings later we found a bed bug walking across the bed in that room. We were treated very well as we checked out early, but the hotel is obviously lacking what Hampton Inn usually provide by way of cleanliness. The hallway carpets looked like the had not been vacuumed in weeks. I will give them credit for quickly refunding our money.

On the second night, we found bugs in our bed, and we were moved to another room. Two mornings later we found a bed bug walking across the bed in that room. We were treated very well as we checked out early, but the hotel is obviously lacking what Hampton Inn usually provide by way of cleanliness. The hallway carpets looked like the had not been vacuumed in weeks. I will give them credit for quickly refunding our money.

Rooms need maintenance and repairs

Rooms need maintenance and repairs

Excellent place to stay. Cleaniness, delicious breakfast, and friendly staff. I recommend this hotel highly!!!!

Excellent place to stay. Cleaniness, delicious breakfast, and friendly staff. I recommend this hotel highly!!!!

The room had a smoke odor and we ended up switching rooms because our air conditioning unit went out. I would get another maintenance crew if it were me. The girl at the front desk was nice though she help us with any questions we had.

The room had a smoke odor and we ended up switching rooms because our air conditioning unit went out. I would get another maintenance crew if it were me. The girl at the front desk was nice though she help us with any questions we had.

Pretty good hotel, nice for a stay with family. I would say it’s average, the staff is very helpful. The rooms are a little outdated but it didn’t really impact our stay. Beds were comfortable and parking was easy. Rooms were also quiet and breakfast was

Pretty good hotel, nice for a stay with family. I would say it’s average, the staff is very helpful. The rooms are a little outdated but it didn’t really impact our stay. Beds were comfortable and parking was easy. Rooms were also quiet and breakfast was

We enjoyed our stay but the only thing was the pool says closed when it wasn’t supposed to and my family were bump about it so we couldn’t swim as it was hot and we’re done doing other things around the area.

We enjoyed our stay but the only thing was the pool says closed when it wasn’t supposed to and my family were bump about it so we couldn’t swim as it was hot and we’re done doing other things around the area.

Noisy ac unit

Noisy ac unit

1st room I was placed in had a strong urine scent but the mid shift clerk apologized and moved me to a much better room

We loved it. Plenty of room, comfy, will return.

We loved it. Plenty of room, comfy, will return.

We had stayed here last year. Our daughter lives very close. The first room we had smelled strongly of “carry out”. We requested a new room and were moved. The room itself had broken lamps and the coffee maker had a mismatched carafe, so unusable. The rooms seem to be in need of some TLC.

We had stayed here last year. Our daughter lives very close. The first room we had smelled strongly of “carry out”. We requested a new room and were moved. The room itself had broken lamps and the coffee maker had a mismatched carafe, so unusable. The rooms seem to be in need of some TLC.

In process of painting the outside of hotel and had most parking spots roped off, didn’t help all close spots taken and was pouring rain. They could’ve opened some of the spots during rain

In process of painting the outside of hotel and had most parking spots roped off, didn’t help all close spots taken and was pouring rain. They could’ve opened some of the spots during rain

Not too great. Place needs allot of renovations. Our bed sheets had stains we did ask them to change them and they did. Overall an okay experience but will not book there again.

Not too great. Place needs allot of renovations. Our bed sheets had stains we did ask them to change them and they did. Overall an okay experience but will not book there again.

No conditioner in bottle.

No conditioner in bottle.

The location and cleanliness The hallways were 80 degrees. However the rooms were cold as we could control the temperature. Housekeeping only every other day,that was disappointing.

It was clean and near shopping center.

They did not give us the room we reserved . All we hear from managers were they were sorry for inconvenience. The room they changed is was the same the same size they provided before. Carpets smelled like pee.

The room smelled like urine and animals. The door had clearly been broken into (broken wood/trim). Carpet was torn/ripped in places. The bed smelled like animals.

The room smelled like urine and animals. The door had clearly been broken into (broken wood/trim). Carpet was torn/ripped in places. The bed smelled like animals.

Shower fixtures were not fully installed and the new Sheetrock had not been mudded, taped or painted. The 2x4s supporting the vanity top in the bathroom could look less obvious if they were just painted. Nice barndoor on bathroom but NO handle to open from the iinside!

Shower fixtures were not fully installed and the new Sheetrock had not been mudded, taped or painted. The 2x4s supporting the vanity top in the bathroom could look less obvious if they were just painted. Nice barndoor on bathroom but NO handle to open from the iinside!

The room smelled a bit musty and the surface areas were sticky, one and done.

The room smelled a bit musty and the surface areas were sticky, one and done.

Good

Good

Overall our stay here was fine , our hotel room needed a little more time when it came to cleaning. We saw a few random pieces of dog food around the room. Counter tops were sticky , small things like that.

Overall our stay here was fine , our hotel room needed a little more time when it came to cleaning. We saw a few random pieces of dog food around the room. Counter tops were sticky , small things like that.

Good location if have a car. Very good & pleasant service form employees. Adequate breakfast, but did enjoy 24-hour coffee etc.

Good location if have a car. Very good & pleasant service form employees. Adequate breakfast, but did enjoy 24-hour coffee etc.

Staff was very pleasant. Not crazy about barn doors on bathrooms but I get that they are trendy.

I checked in on a Thursday and stayed until the following Monday. During this time, not once did my room get any maid service despite the maids knowing I was in that room. Yes I could have notified the front desk but why should I have to in the first place. The complimentary breakfast was limited and to be honest, the hot selections were not exactly appetizing, especially the sliced pieces of sausage swimming in a vat of grease! The location was good for the purpose of my visit but that’s about all.

Everything was nice and clean

The initial room was in horrible condition, smelled like cigarettes, and was not serviceable. I was moved to another suite that was also disgusting and smelled even worse. The bathroom was dirty as well as the janky refrigerator. I checked out a day early because it was so bad.

Nice fitness room!

Clean, large bathroom in our room, comfy bed, convenient to the restaurant we wanted to try and great shopping. Also, the price was right!

I would recommend this hotel. The towels were thick and absorbant. There was plenty of hot water for everyone to shower. The beds were comfortable. The location was quiet yet centrally located. We lived having a private living room with a kitchenette and private separate bedroom. The a/c ran relatively quiet as well.

Bathrooms were dirty. Walls had soap scum.

Started out rough in a room that was in disrepair. We were moved upon request to a much better room. Staff listened and wad very helpful.

We had two TV's one remote had one battery and the other remote batteries were dead. The front desk had no batteries, so I requested they go to an empty room and get batteries. They were reluctant to do this and suggested I go to the store. Then we noticed the Shower attached Shampoo, body wash and conditioner were empty. The front desk said they had no supplies and we would need to change rooms. They gave us a room on a different floor - so we was a pain to move everything. The new room had another remote that was dead, but one did work.

Besides the smell, the breakfast buffet was subpar. Honestly the free coffee was the best amenity.

Affordable and close to our destination. Old, needs updating, badly.

Facility is dated in dire need of an upgrade. Dim hallways, stained furniture and carpeting in need of a good steam cleaning.

From the top, upon arrival Check in lady Layla was dry and rude. Not very helpful or pleasant. Didn’t seem like she wanted to be at work at all. Very bare minimum. Maybe said 2 words to us. After we figure out which way to go we got to our room, it was nothing to write home about. Old and outdated. Then we discovered the TV in room bedroom didnt work. The bed was uncomfortable but okay, sheets didn’t have stains. The bathroom wasn’t clean, idk what was in the floor, and around the tub and in the sink. I for sure had won’t be back, you go at your own risk. We were from outa town and found a room while in the drive through after leaving a tournament. So lesson learned.

I had never been to a bad Hampton until this one.

You should lower ur prices

Please don't stay here, they canceled my reservations for a suite without notifying me about the change. I booked Room with the hotel 3 weeks in advance. Had to push for refund, and had to book another room in another hotel for my family and i to be able to sleep in the middle of the night. I don't recommend anyone to stay at all.

It was ok but nothing special

Great location

Good value; friendly staff, limited options for dining or entertainment in the vicinity

Only one time a room cleaning in 6 nights

Registration clerk Christina was excellent dur3all contact and very welcoming.she was the highlight of my stay.

Plenty of restaurants and shopping near by

Could hear a lot from other rooms and hallway when trying to sleep. But then again, couldn’t sleep on feather pillows and there were no regular pillows available per staff. Bed not comfortable and had to attempt to sleep without a pillow since feathers are not an option. Killed a roach in bathroom. Would leave if I didn’t have a need to be here for a meeting tomorrow.

This was the worst hotel I've ever stayed at. Me and my family got there and they gave our room away. We had to wait hours just for them to find another room that was suitable for my family, which was a family of five. I have pictures that there were roaches in our room. I asked orbits for a refund in the orbits said they couldn't give me a refund because they couldn't get in touch with the hotel. I'm very upset. The first day that we were there they ran out of breakfast. I had a 75-year-old man with me who had to take medication and had no food to eat. The hotel blamed everything on orbits in orbits blamed everything on the hotel. Unacceptable

Everything was excellent.

Charming area, friendly staff, easy checkin

We have stayed here several times in the past. It has gone way downhill on all levels. The room was ok but all common areas were filthy. The clientele was shady at best. The smell of marijuana and cigarettes was overwhelming in common areas. I waited over 10 minutes for someone to show up to check me in. Breakfast was ok but area was filthy. Coffee 24:7 is nice. Several cars of our team members were broken into at neighbor hotel. Pick another location.

Nice hotel

Decent stay if you need a quick night or two within driving distance to downtown Charlotte. Breakfast in the morning was sub par. Bed/pillows were a little uncomfortable. Mini fridge didn’t function properly.

Nothing

All as expected. Good neighborhood close to the mall.

Everything was good, just the breakfast could be a little better.

very decent for such a small amount of money

Great service

Wonderful stay! Everyone was so nice & helpful! We will definitely stay there again!

Staff was very friendly. The property was clean

Friendly professional staff. Good sleep. Convenient to food and stores.

This review is based on the hotel the day I stayed there, and they had a water leak on the ground floor which resulted in a very odd smell in the entire downstairs area which permeated the elevator and upper hallways. I had requested a ground floor room, but was placed on the 5th - understandably, as the ground floor had issues - but this made the stay a bit more difficult for my elderly companion. The room itself was clean and spacious - however several plugs in the room were merely decorative…be careful when you try to charge something. Make sure it’s charging. Staff were friendly and helpful.

The guest service agent Lani was very nice. She was able to give me an early check in d/t me get off work that morning.

Loved the fact that the lobby door is locked after 9pm and your room key allows you in. Felt extra safe and secure! My daughter, grandson, best friend and her daughter stayed after the Morgan Wallen concert in Charlotte. They went to Carowinds on Sunday. I drove home to Cayce . Was impressed!

Otherwise, everything is very good.

Our overnight stay was in a nice clean room that was a little smaller than expected. The usual amenities were provided plus numerous outlets for charging electronics. Negatives: uncomfortable bed, nonworking ice machine 4th floor, no worker at front desk upon arrival, breakfast slow to be remade after initial “run” on it.

The receptionist/manager was very attentive and sweet. Quiet and peaceful stay. Upon arrival our toilet was not flushing, but they sent maintenance right away to fix it. To be honest, the breakfast was horrible, but I still enjoy the stay.

I cannot stress enough how great the staff we encountered in the middle of the night was. While we were exhausted and frustrated they were very nice. They were the only redeeming part of this trip.

the property was nice but me & my guest had bed bugs bites on our bodies after the stay here

The rooms were smaller than picture shown

Great Stay Lovely Staff Lots of walkable restaurants Walkable grocery store Great Breakfast

Terrance at frint desk was awesome

This was the third time we have visited the Hampton and I would recommend it to anyone that is in the area visiting!

Lots of eating joints

Great stay

Hot breakfast was great. Plenty of choices. I appreciated they had turkey sausage in addition to other choices. They kept ot stocked.

Place was nice. We checked in using the app so we didnt talk to the frontdesk. Sink had a problem it was leaking but nothing major.

Breakfast time was crazy and staffed took a long time to clean up and filled up.

was small and the heating system was smelly!

Nice, clean, safe location. Restaurants around the hotel. Staff was polite and helpful.

Room dirty, we had to use Clorox wipes to remove dirty fingerprints in multiple areas. Trim around floor in bathroom rotting from moisture, caulk job around bathtub disgusting. Kids playing football and screaming out in the parking lot right outside our window till almost 11 o’clock at night. Then when those kids came in, they ran up and down the hallway door, screaming well past 11 and then in the morning doing the same thing. When I asked the front desk about it, they weren’t willing to do a thing, it’s shocking how such a great name as the Hilton has become what a budget Inn or Motel six was 10 years ago.

Nice hotel for price. Few issues with noises from next room.

It’s a nice place ,close to restaurants and gas station overall is a nice place ,definitely coming back

👍

Front desk was very nice upon check in and out. Older property in need of repairs. Bed was nice. Room was crammed tight with furniture, not a lot of other room. Not a normal closet, just hooks on a wall. Breakfast was okay, kitchen staff very pleasant. We asked for our room to be cleaned but it was not during our 2 day stay.

They gave away my room before I arrived even though I had already paid.

Overall good stay, although the bed was a little uncomfortable.

It was easy to find.

I will follow up with information

Beautiful location inside and out.

Stayed here overnight for an event in Charlotte. We had a great experience starting at check in with Caroline. Room was clean and comfortable beds. The breakfast was great with many options and everything tasted great. Would recommend

Staff was extremely helpful and polite. I would definitely stay at this hotel again.

.

Clean and safe location. Great breakfast.