Sleep Inn Phoenix North I-17

I need to talk to customer service or corporate because I’ve been having issues all day with my hotel room and this is unacceptable

I liked that it is really quiet at night no noise from other rooms or hallways which was my main concern , room is very comfortable new appliances , staff is nice I would stay here again

Exceptional

Nothing people were stomping upstairs of our room all hours of the night it sounded like they were dropping a bowling ball all night long until we called the office no one answered so we walked down there and Faith was there passed out High passed out high at the desk with her face down and got a recording of that then we proceeded to ask her to switch us rooms because it was so loud and she said well I just went up there after we called and didn't hear anything which was a lie she never went up there she was passed out to two days in a row she was passed out on the desk then we got our stuff and left until about 5:00 in the morning and then we came back and took a shower and then left the worst day of our life the most disrespectful people never go there face should be fired for being high on the job Nothing

Good

Rooms we're clean

Nicely remodeled facility, easy check in, all rooms are inside a locked building, the continental breakfast is pretty amazing, the pool and for sure the hot tub are bonuses. N/a

Exceptional

The rooms The front desk girl

Lobby was clean; room looked clean.

Room was clean, staff was friendly. Breakfast was ok, would have been nice to have hard boiled eggs or yogurt or some sort of protein.

Hotel was amazing

Hotel was amazing

I wanna say that maybe breakfast should have more varieties in store but other than that, everything is great.

Exceptional

No toiletries or linen provided and the hotel is not what it is showing in the images. Very bad hotel and never ever recommend anyone to stay with them. Proposed amenities are not provided even after asking them.

No toiletries or linen provided and the hotel is not what it is showing in the images. Very bad hotel and never ever recommend anyone to stay with them. Proposed amenities are not provided even after asking them.

Exceptional

Bad

Indoor rooms were good Construction going, remodeling

Construction going, remodeling

Superb

It was pretty ok, although alot of vagrants nearby.

I dont know the guys name, but he was very helpful my first day upon check in. I had no clue hotels charged refundable damage deposits its been about 5+ years since I've had to stay at one and that wasn't a rule back then. We were able to work something out and the situation was handled. I really appreciated the patience and effort Daija put into my requests as well. We were visiting for my brother's graduation and I had my sisters flying in a separate times and leaving on separate days having to switch who would check for who. It would've been very hectic had she not notified her team and left notes on my account. Daija, you rock!! Idk if im comfortable with the hallways being patrolled, and then parking lot as well. I felt more like i was being watched instead of protected especially since theres a no visitor rule. Crazy. I understand that the area is riddled with badly imaged people if you will but if im paying 600 dollars for a week to stay in a hotel that's being remodeled that offers piss poor breakfast options, a pool that wasn't cleaned until my sister cleaned it and skimmed all the bugs out, and a non fuctional gym, prices should be discounted further until renovations are complete. I was told this hotel sees frequent regulars, please remain mindful that tourist come to this hotel too. No food allowed in the room, I assumed this meant breakfast food as I purchased a couple things from Walmart. Why would there be a mini fridge and a microwave in my room if we cant have food. Arizona is a recreational state. Yall should make the top floor smoking and put double beds that can be pushed into California king beds (that you could charge extra for) on the ground floor so that there are double rooms on the ground floor as well.

We’ve stayed here twice already, and we absolutely love how clean and fresh-smelling the place always is the quality is consistently excellent. We also truly appreciate the kindness of the staff. It’s definitely a perfect choice.

Exceptional

Quiet and clean

Good

It was a nice place to stay in!

Bad

I dont know the guys name, but he was very helpful my first day upon check in. I had no clue hotels charged refundable damage deposits its been about 5+ years since I've had to stay at one and that wasn't a rule back then. We were able to work something out and the situation was handled. I really appreciated the patience and effort Daija put into my requests as well. We were visiting for my brother's graduation and I had my sisters flying in a separate times and leaving on separate days having to switch who would check for who. It would've been very hectic had she not notified her team and left notes on my account. Daija, you rock!! Idk if im comfortable with the hallways being patrolled, and then parking lot as well. I felt more like i was being watched instead of protected especially since theres a no visitor rule. Crazy. I understand that the area is riddled with badly imaged people if you will but if im paying 600 dollars for a week to stay in a hotel that's being remodeled that offers piss poor breakfast options, a pool that wasn't cleaned until my sister cleaned it and skimmed all the bugs out, and a non fuctional gym, prices should be discounted further until renovations are complete. I was told this hotel sees frequent regulars, please remain mindful that tourist come to this hotel too. No food allowed in the room, I assumed this meant breakfast food as I purchased a couple things from Walmart. Why would there be a mini fridge and a microwave in my room if we cant have food. Arizona is a recreational state. Yall should make the top floor smoking and put double beds that can be pushed into California king beds (that you could charge extra for) on the ground floor so that there are double rooms on the ground floor as well.

Door wouldn't close properly. Felt unsafe

2 beds Door wouldn't close properly. Felt unsafe

It was a cheap clean hotel room. There were quite a few homeless individuals hanging out by the entrance driveway but there is not much the management would be able to do about this so it is what it is. The staff were friendly and the hotel room entrance is within a hallway so it was safe in that regard. I probably would spend a little more for a safer location but it worked.

Superb

The shower

The drapes above the a/c were blowing around when fan was running

We didn’t have a breakfast it wasn’t included so it’s not applicable We did not like that. The TV was broken and that they said they would fix it the next day after we had checked out, of course. The hallways were filthy. It was kind of under construction in the hallways. It seemed it was just all in all one of the worst places I’ve ever stayed in.

We didn’t have a breakfast it wasn’t included so it’s not applicable We did not like that. The TV was broken and that they said they would fix it the next day after we had checked out, of course. The hallways were filthy. It was kind of under construction in the hallways. It seemed it was just all in all one of the worst places I’ve ever stayed in.

Very good

Exceptional

Never again. There were sketchy people all over

There were stains on the floor. The walls were destroyed, and the baseboard was ripped off the wall. We ended up taking pictures so they didn’t think we did it.

There were stains on the floor. The walls were destroyed, and the baseboard was ripped off the wall. We ended up taking pictures so they didn’t think we did it.

Passable

Breakfast??? What breakfast? My stay was for (unfortunately) 14 days. I was able to snag a few cups of "coffee" and a stale bagel. Oh, one time this very unpleasant staff clerk put out a few pints of cold powdered eggs. I tried to take a little up to my room, I was told it wasn't allowed along with the cup of coffee. ??? Are you kidding me? That was on the 1st day of what eventually became the "Horror of Hotels). Everything! This Hotel was recently purchased from a group of Pakistans and they pinch every penny until even Lincoln's face grimaces. No joke. I wish I was joking. There is NO Security. Just a couple of cameras scattered around. Management assigns the front desk clerk that responsibility. On the Midnight shift, it's just 1 staff member who is the front desk clerk who doubles as "Security". This particular Phoenix neighborhood has been designated a high crime area by the Phoenix Police Department for over a decade! Illegal drug deals and usage every where you turn. The dealers walk in 24/7 because the back entrance door is usually propped open and left that way by multiple people, day and night. There was a couple of serious assaults on Hotel guests where the Phoenix Police and Phoenix Fire Departments had to respond. You would think Management would be concerned? Not at all. It seemed like quite a few guests staying there, were only there because Management would let them fly under the radar of any local authorities. I felt so bad for the older couples just passing there way through, and had no idea how dangerous this Hotel really is. 1 night and they quickly went there way, hopefully not robbed or accousted. This is a corrupt "family business" venture. Only a matter of time before they might face some very serious State and Federal charges. "Caveat Emptor".

Property is under renovation (not mentioned in ad) and hallway carpet was filthy. Rooms were okay, but we had to be moved as air conditioner was not working in first room, but then safe and fridge not working in second room. They placed us by the back door which has a broken closure and it banged open/shut all hours. There was a party in the room on the second night and it wasn’t dealt with. Hotel was loud, we had to buy earplugs. No housekeeping and I was told I had to ask for that. (Not mentioned when I checked in) We had enough and checked out one night early to find another hotel. No refund given after repeated messages to the hotel. Stay elsewhere if you can.

The breakfast was really worthless. Just no effort put into it, no choices, a little effort would be a nice touch

Looks like they are remodeling and it looks nice. The breakfast was really worthless. Just no effort put into it, no choices, a little effort would be a nice touch

Very good

The room size i booked was not available due to ac not working so i couldn’t stay and i was still charged

The location was perfect and the room was very clean.. the staff was also awesome.

Yes it was. The hot tub was warm too.

Still waiting on deposit ??

This place is filthy, the hallways don’t appear to ever have been vacuumed and they don’t service the rooms.

Under renovation (which is a good thing). Room was nice and clean (although carpets are stained in hallways and in room...hope that new carpetting is in the renovation plan). I didn't use pool or hot tub, but looked really tempting! The biggest beef was breakfast or lack thereof. Waffles (standard to most hotels nowadays, but all they had beside that was toast and cold cereal (but I didn't see any milk). Coffee was out. I ended up going to Denny's. Bed comfortable. All in all, I guess you get what you pay for.

The breakfast was lackluster.

Also 45 minutes after the started breakfast most of everything was gone if it was even there to begin with. It now is 2 weeks later .

It was a nice place

Our first day we moved twice. Our second night in a newly renovated room was pleasant. The shower floor is slippery and should have had a grab. The pool area and outside of the building was freshly painted and we enjoyed it very much. The pool and hot tub were handicap accessible but nobody should stay in the accessible rooms until they are renovated. The staff on the second day were very helpful.

The hotel was undergoing construction during my stay, yet guests were not informed in advance. There was a strong paint smell throughout the building, along with dust on multiple floors and in common areas, which made the environment very uncomfortable. The most frustrating issue was the lack of customer service. The manager, Nick, was never available to speak with despite multiple requests. Front desk staff repeatedly stated they did not have authority to resolve issues and said the manager would call me back, but I never received a return call. I checked in on a Friday afternoon before attending a church conference at 7:00 PM. Upon entering my room, I immediately reported that the air-conditioning unit had a broken fan making a very loud noise. I was assured it would be repaired, but the maintenance technician was working on another room with no hot water. When I returned at 10:00 PM, I was informed that maintenance staff leave at 4:00 PM, meaning no repair had been completed. Since no alternative rooms were available, I had no choice but to sleep in the room. I was not reimbursed. I used Travelocity to book my stay. I filed a complaint and requested an investigation and a full refund. Two weeks later and still no response. I do not recommend using either the hotel or Travelocity.

The receptionist was very friendly and helpful, which was a great start. However, the hotel is currently going through remodeling, so some areas feel unfinished and dirty. Breakfast was available but quite limited compared to expectations.

This was the filthiest hotel I’ve ever set foot in!

Very nice hotel room. Construction going on but didn't bother us at all. Swim pool was clean and the hot tub was working. Continental breakfast was minimal even for continental standards. First key given to us was for an unclean room but staff righted the situation immediately. Overall, we would book again.

Vending machines and coin operated washer and dryer but no quarters, front desk didn’t seem to care specifically the younger guy at the reception desk at night Ladies at the reception were nice

In the middle of renovations so some stuff was unfinished but was clean and comfortable. Staff was very nice. Breakfast was a little underwhelming. But all in all a good one night stay.

The staff were mostly friendly and helpful. The pool and hot tub are tiny and there were problems with the heat.

Everything is horrible

Kathy was kind and Andrew was also kind Safety issues, dirty, moldy breakfast fruit, under construction, pool not truly available due to being worked on, carpet damaged, rooms not cleaned even when requesting it be cleaned, bought my own wash cloths and hygiene products shampoo, conditioner and body wash because they never filled it at all in 18 days. Water smelled like raw sewage in the sink, floors and shower not cleaned even when we checked in. Spoke to staff multiple times to try to get a resolution or response and didn’t get to speak to anyone who could fix anything until 2 days before check out when the “manager” offered to refund multiple nights of the stay but then didn’t do what he said he was going to do. Two hours after check in two men walked into the room uninvited and without any notice to us. The housekeeper let them in with her keycard. We complained that it was a safety issue and the response was that they took the secondary lock off of the room door “to paint” and didn’t put it back on at all during our 18 day stay. The property resolved nothing and the couple who wanted to didn’t have the power to change anything. I repeatedly asked for the hotel manager to speak to me and he never once did. The parking is nearly insufficient for the number of hotel guests

Tv didn't work. Phone didn't work. Jacuzzi was dirty. Halls were dusty. Beds were hard. Water pressure was low.

Nothing

The property was under going renovation so things were out of sorts. The shower water pressure was pretty low. The double room was pretty small and bathroom tiny. Breakfast sub-par. Our room keys were disabled on the 2nd day so couldn't get in the side door and had to wait a bit at the front desk until someone came and got them, to work- a bit of a pain after a long tiring day. Staff was friendly and helpful.

The property was doing renovations and the place was a mess. Half the parking lot was taped off and my rental car with scratched in the parking lot. They would not let me view the parking lot security cameral.

Location is great, staff is always super friendly and helpful.

Nice hotel

Nice hotel

Staff is very helpful None

Room was nice

Room was nice

On perfect conditions and they were renovating more rooms. Family own and they walked around the property at nights make sure everything is fine. No complaints

Compared to model 6, it was good The sink was clogged and thatwas the only thing wrong

On the last day, water started leaking from the bottom of the toilet, which was very inconvenient. Additionally, the breakfast was very basic — there was no fruit offered — and for the price we paid, we expected better quality and variety. Overall, the condition of the facilities and the value did not meet our expectations.

On the last day, water started leaking from the bottom of the toilet, which was very inconvenient. Additionally, the breakfast was very basic — there was no fruit offered — and for the price we paid, we expected better quality and variety. Overall, the condition of the facilities and the value did not meet our expectations.

Yes

Yes

Nice quiet

Nice quiet

Didn't like the fact that they turn in all there customers names in to the law

I had to ask for room service and the lady that was down there at checkout or whatever you want to call it some white lady with the tattoo on her eyes that you would get it for me and she never did then when I left I told the lady that was there I think she was an Indian she told me how was my staying I told her it wasn't that good because I had for room service and she said that I have to call for it which I never saw no sign or nothing saying that second I wanted to use the heating spa machine outside that you guys have but it was dirty the whole place was just a mess I know that you guys put up science but it was just a mess and also the continental breakfast they didn't have milk they didn't have coffee ready none of that stuff so yes I'm sorry to say it was a horrible stay but I hope that you guys can fix all this in the near future soon thank you

I had to ask for room service and the lady that was down there at checkout or whatever you want to call it some white lady with the tattoo on her eyes that you would get it for me and she never did then when I left I told the lady that was there I think she was an Indian she told me how was my staying I told her it wasn't that good because I had for room service and she said that I have to call for it which I never saw no sign or nothing saying that second I wanted to use the heating spa machine outside that you guys have but it was dirty the whole place was just a mess I know that you guys put up science but it was just a mess and also the continental breakfast they didn't have milk they didn't have coffee ready none of that stuff so yes I'm sorry to say it was a horrible stay but I hope that you guys can fix all this in the near future soon thank you

Dirty staff wasn’t very helpful and slot of immigrants working in property and slot of drug activities

Dirty staff wasn’t very helpful and slot of immigrants working in property and slot of drug activities

The bright spot was the woman at check-in. The room was in such bad shape that I didn’t stay the second night I had booked. It was shabby and questionable of safety. A hotel sign at least will provide a little more assurance. Would not recommend.

The bright spot was the woman at check-in. The room was in such bad shape that I didn’t stay the second night I had booked. It was shabby and questionable of safety. A hotel sign at least will provide a little more assurance. Would not recommend.

The room was clean and well stocked staff at the front were nice only reason i gave 4 star was the breakfast was subpar its only waffles cereal orange for fruit and yogurt besides the drinks that were watered down

The room was clean and well stocked staff at the front were nice only reason i gave 4 star was the breakfast was subpar its only waffles cereal orange for fruit and yogurt besides the drinks that were watered down

Remodeling.

Remodeling.

Room was nice and clean. They are currently in the process of remodeling so are there are some issues. Breakfast is very limited so I chose to eat elsewhere. The door to the room I had to lift up to open or close it because it's not a line correctly and needs adjusted. The toilet wobbles as the bolts aren't tight on the floor. For some reason every time I go to open the door from the hallway I get a static shock every single time not sure what's causing that but probably dry air. Place is very busy hard to find parking after 10:00 p.m. but all in all I enjoyed my stay!

Room was nice and clean. They are currently in the process of remodeling so are there are some issues. Breakfast is very limited so I chose to eat elsewhere. The door to the room I had to lift up to open or close it because it's not a line correctly and needs adjusted. The toilet wobbles as the bolts aren't tight on the floor. For some reason every time I go to open the door from the hallway I get a static shock every single time not sure what's causing that but probably dry air. Place is very busy hard to find parking after 10:00 p.m. but all in all I enjoyed my stay!

Check in was easy, everyone was very friendly

Check in was easy, everyone was very friendly

Yes

Yes

Staff is sweet but gosh the place is no good. They were renovating so hot water didn’t really work nothing is working as in no gym no pool no jacuzzi. People are always yelling and fighting at night there. YOU WILL NOT GET REST. Also $100 deposit that wasn’t mentioned.

Staff is sweet but gosh the place is no good. They were renovating so hot water didn’t really work nothing is working as in no gym no pool no jacuzzi. People are always yelling and fighting at night there. YOU WILL NOT GET REST. Also $100 deposit that wasn’t mentioned.

The room was very clean. We needed a downstairs they had an elevator so that was ok. All in all we extended our stay for a couple days

The room was very clean. We needed a downstairs they had an elevator so that was ok. All in all we extended our stay for a couple days

The room was Open and the bathroom was a Messi. I couldn't stay there. I immediately retired to another hotel

The room was Open and the bathroom was a Messi. I couldn't stay there. I immediately retired to another hotel

It was good

Short trip, I got in at midnight the lady checked me in fast. Stayed 1 night. Super clean smelled good too.

They are doing demolition next to kids

They are doing demolition next to kids

Reasonable price. I've stayed there before

Reasonable price. I've stayed there before

Clean facility nice people great price

Clean facility nice people great price

We tried to get the TV to work all night and failed miserably so no TV no fun boring

Rooms and overall Hotel is Newly renovated 👍

Rooms and overall Hotel is Newly renovated 👍

Everything was dirty everything was stained

Everything was dirty everything was stained

Hotel was being renovated however was still dirty, shower floor was black, room had an odor, overall hotel shouldn’t be open for business during construction.

Hotel was being renovated however was still dirty, shower floor was black, room had an odor, overall hotel shouldn’t be open for business during construction.

Quiet

Quiet

There is a lot of maintenance going on , so the cleanliness is questionable. But low budget and safe

There is a lot of maintenance going on , so the cleanliness is questionable. But low budget and safe

Comftoble bed and clean

Comftoble bed and clean

Left hotel, under construction. Homeless outside. A real pit! Requesting refund.

Left hotel, under construction. Homeless outside. A real pit! Requesting refund.

All of the above, plus the whole place was under construction and a mess

All of the above, plus the whole place was under construction and a mess

she told me that's not her problem that is dayshift problem. kept say repeatedly good night good night good night.

she told me that's not her problem that is dayshift problem. kept say repeatedly good night good night good night.

The hotel appeared under renovation. The hallways were dirty. In the room there was no toilet paper or kleenex. After notifying the staff, none was to be found, and I had to go off site to obtain. Also, dirt and fingerprint smudges were on the sink faucet and knobs. In addition, there was noise from adjoining rooms and street noise (all of which I would put up with had I not been upset to begin with). All in all, not an enjoyable stay.

The hotel appeared under renovation. The hallways were dirty. In the room there was no toilet paper or kleenex. After notifying the staff, none was to be found, and I had to go off site to obtain. Also, dirt and fingerprint smudges were on the sink faucet and knobs. In addition, there was noise from adjoining rooms and street noise (all of which I would put up with had I not been upset to begin with). All in all, not an enjoyable stay.

Clean rooms friendly staff it was a great stay we where kind of looking foward to the jacuzzi but they where renovating so it was closed but besides from that our stay was pleasant.

Clean rooms friendly staff it was a great stay we where kind of looking foward to the jacuzzi but they where renovating so it was closed but besides from that our stay was pleasant.

This place does not offer breakfast, they have stale cereal. The whole building is under construction, the windows are covered in plastic so you can’t watch your car. They should not be operating until all this is done.

This place does not offer breakfast, they have stale cereal. The whole building is under construction, the windows are covered in plastic so you can’t watch your car. They should not be operating until all this is done.

Cons: breakfast was VERY minimal so we didn’t eat there. Room 203 had low water pressure. I stayed for 7 nights and an although there was a sign that said housekeeping would clean every third day, no one cleaned the room for the duration of my stay. I requested cleaning but still no one came. The fitness rooms was closed to renovations. Overall, compared to the other places, I would rate this hotel 7/10, most likely 8/10 after the renovation is complete.

Cons: breakfast was VERY minimal so we didn’t eat there. Room 203 had low water pressure. I stayed for 7 nights and an although there was a sign that said housekeeping would clean every third day, no one cleaned the room for the duration of my stay. I requested cleaning but still no one came. The fitness rooms was closed to renovations. Overall, compared to the other places, I would rate this hotel 7/10, most likely 8/10 after the renovation is complete.

What time, best part is Pancake machine is rocking again! Makes the Fat Kid inside me, very happy! Kushi & Faith rock

What time, best part is Pancake machine is rocking again! Makes the Fat Kid inside me, very happy! Kushi & Faith rock

The rooms were clean I really enjoyed my stay

The rooms were clean I really enjoyed my stay

Did not allow me to stay there

Did not allow me to stay there

Room was recently nicely remodelled. Hallways were still a construction zone.

Room was recently nicely remodelled. Hallways were still a construction zone.

Was

Was

Easy/quick check in/out. Hotel under renovation, stayed in an unrenovated room but didn't mind, was clean, quiet. Ok free breakfast spread. Would stay again. TY.

Easy/quick check in/out. Hotel under renovation, stayed in an unrenovated room but didn't mind, was clean, quiet. Ok free breakfast spread. Would stay again. TY.

Friendly staff

Friendly staff

Yes

Yes

Clean room friendly staff

Clean room friendly staff

Pleasantly surprised. They are remodeling the building, so don't judge the place by the hallways. The rooms were very nice and clean

Pleasantly surprised. They are remodeling the building, so don't judge the place by the hallways. The rooms were very nice and clean

Everyone was very nice

Everyone was very nice

Did NOT STAY HERE! NOT AS REPRESENTED ONLINE. Would not refund my money. Under renovation and very messy.Hot tub broken

Did NOT STAY HERE! NOT AS REPRESENTED ONLINE. Would not refund my money. Under renovation and very messy.Hot tub broken

Decent room under construction so couldn't sleep inn they don't tell you about breakfast and then they take $100 deposit that takes a week to get back on your card

Decent room under construction so couldn't sleep inn they don't tell you about breakfast and then they take $100 deposit that takes a week to get back on your card

Despite it being under consideration the rooms where very clean and nice. The parking lot was well lit and not dark like other places I've stayed at. Nick the manager was very helpful and made sure the complimentary breakfast was well stocked. Great stay overall and I will be returning to stay whenever I'm in the Phoenix area.

Despite it being under consideration the rooms where very clean and nice. The parking lot was well lit and not dark like other places I've stayed at. Nick the manager was very helpful and made sure the complimentary breakfast was well stocked. Great stay overall and I will be returning to stay whenever I'm in the Phoenix area.

Met Kushi and Faith upon walking into the lobby. Both were extremely friendly and diligent! Made me smile to run into such good

Met Kushi and Faith upon walking into the lobby. Both were extremely friendly and diligent! Made me smile to run into such good

Excellent,walking in the lobby and

Excellent,walking in the lobby and

Front desk staff was very courteous. The continental breakfast in the mornings is a huge money saver.

Front desk staff was very courteous. The continental breakfast in the mornings is a huge money saver.

Room was clean and recently remodeled. Although not completely finished, the room was functional, affordable, and extremely comfortable. Temperature control in the room worked perfectly, nightly rate was relatively within our budget, front desk staff was attentive, and our stay was lovely. We didn't get to take advantage of the pool and hot tub while there, but picked this stay over comparable places because it had indoor pool and hot tub.

Room was clean and recently remodeled. Although not completely finished, the room was functional, affordable, and extremely comfortable. Temperature control in the room worked perfectly, nightly rate was relatively within our budget, front desk staff was attentive, and our stay was lovely. We didn't get to take advantage of the pool and hot tub while there, but picked this stay over comparable places because it had indoor pool and hot tub.

Everyone is kind courteous professional even though they are refurbishing the rooms and is work in progress all my amenities had been met all anyone would have to do is ask any staff member and their request is made or resolution made

Everyone is kind courteous professional even though they are refurbishing the rooms and is work in progress all my amenities had been met all anyone would have to do is ask any staff member and their request is made or resolution made

The room that was given was extremely dirty, pillows had thick brown stains, walls were stained dirty, odor was foul, bed sheets had stains, the carpet was super dirty/stained , restroom had a foul odor coming from the drain. AC did not work at all , overall 1st and last time booking here, images on expedia do not match what’s to expect upon arrival.

The room that was given was extremely dirty, pillows had thick brown stains, walls were stained dirty, odor was foul, bed sheets had stains, the carpet was super dirty/stained , restroom had a foul odor coming from the drain. AC did not work at all , overall 1st and last time booking here, images on expedia do not match what’s to expect upon arrival.

Stay anywhere else. Dirty, unsafe, owners clearly don't care about cleanliness. Dangerous area, parking lot scary and active

Stay anywhere else. Dirty, unsafe, owners clearly don't care about cleanliness. Dangerous area, parking lot scary and active

The rooms are clean in perfect condition. They are just remodeled.

The rooms are clean in perfect condition. They are just remodeled.

Rude

Rude

Remodel must be going on. Room was ok for an overnight when you need the sleep. Old but not filthy. People slamming doors with some vulgar language at 5am. Breakfast was minimal coffee and juice with a slice of toast. Pancake machine not working. Wasn't sure if the guy was a guest or worker but appeared to belong to a circus. He and a few of his travelers were getting on the front desk clerks nerves. Clerk went into hiding. We left our key on the counter and I phoned after we arrived home to be sure they got it. I used to stay there frequently on my trips to Phoenix was always very nice and felt very safe.

Remodel must be going on. Room was ok for an overnight when you need the sleep. Old but not filthy. People slamming doors with some vulgar language at 5am. Breakfast was minimal coffee and juice with a slice of toast. Pancake machine not working. Wasn't sure if the guy was a guest or worker but appeared to belong to a circus. He and a few of his travelers were getting on the front desk clerks nerves. Clerk went into hiding. We left our key on the counter and I phoned after we arrived home to be sure they got it. I used to stay there frequently on my trips to Phoenix was always very nice and felt very safe.

It was being remodeled. Maybe make sure everything in the room is up dated before renting it out. And breakfast should be on time. have a better selection on breakfast.. deposit was too high.

It was being remodeled. Maybe make sure everything in the room is up dated before renting it out. And breakfast should be on time. have a better selection on breakfast.. deposit was too high.

I booked this place for its workout center and Hot tub. Work out center was closed and the Hot tub was ice cold. Construction was going on and the place was a mess. We needed ice for my wife’s knee replacement and the ice machine was not working. I couldn’t even keep ice in the refrigerator because the freezer part of the refrigerator was missing. There was no soap or even a place to put soap in the shower. You had to keep it on the floor. The complimentary breakfast was not good. The pancake maker was broken. The orange juice machine was always empty. The biscuits were hard as rocks. The room had no place to put you clothes and no place to hang up hanging clothes. I talked to the staff every day about it, and every day they said they would take care of it. Nothing was corrected the whole time we were there. I will never go here again. I was not even offered a discount for all the things that we paid for but did not get.

I booked this place for its workout center and Hot tub. Work out center was closed and the Hot tub was ice cold. Construction was going on and the place was a mess. We needed ice for my wife’s knee replacement and the ice machine was not working. I couldn’t even keep ice in the refrigerator because the freezer part of the refrigerator was missing. There was no soap or even a place to put soap in the shower. You had to keep it on the floor. The complimentary breakfast was not good. The pancake maker was broken. The orange juice machine was always empty. The biscuits were hard as rocks. The room had no place to put you clothes and no place to hang up hanging clothes. I talked to the staff every day about it, and every day they said they would take care of it. Nothing was corrected the whole time we were there. I will never go here again. I was not even offered a discount for all the things that we paid for but did not get.

Dont stay here. They charge an early check in fee that they dont tell u ahead of time. And if u cancel and modify the room if the info dosent get sent to them they will charge u gor no show and not refund. For what i paid i couldve stayed at a 5 star. They seem $ hungry and wont work with customers even if theres proof u canceled or modified. This was the 2nd stay here will never be back and wont recommend anyone to this place.

Dont stay here. They charge an early check in fee that they dont tell u ahead of time. And if u cancel and modify the room if the info dosent get sent to them they will charge u gor no show and not refund. For what i paid i couldve stayed at a 5 star. They seem $ hungry and wont work with customers even if theres proof u canceled or modified. This was the 2nd stay here will never be back and wont recommend anyone to this place.

Thank u

Thank u

bathroom

bathroom

Good but tv didn't work and door handle was loose

Good but tv didn't work and door handle was loose

Great staff, clean and quiet room

Great staff, clean and quiet room

The room did have a large tv which I was happy with.

The room did have a large tv which I was happy with.

No one told me about the security deposit before I arrived. I had a no refund stay. What is o didn’t have $100.00. Them is have lost my stay and my ability to sleep somewhere safe. That should be disclosed. That’s just sneaky and a rip off vibe. I asked for a wake up call no alarm in the room and nothing. So I didn’t even get breakfast. The room had dog or some kind of hair all over it. I have allergies.

No one told me about the security deposit before I arrived. I had a no refund stay. What is o didn’t have $100.00. Them is have lost my stay and my ability to sleep somewhere safe. That should be disclosed. That’s just sneaky and a rip off vibe. I asked for a wake up call no alarm in the room and nothing. So I didn’t even get breakfast. The room had dog or some kind of hair all over it. I have allergies.

The staff was very friendly, the rooms were clean. The only little thing that will keep me from saying this was an excellent choice was that it was being remodeled, but once it’s complete, I think it’ll be a perfect place to stay.

The staff was very friendly, the rooms were clean. The only little thing that will keep me from saying this was an excellent choice was that it was being remodeled, but once it’s complete, I think it’ll be a perfect place to stay.

Nothing

Nothing

Need updated

Need updated

Recently upgraded hotel. Some upgrades currently being done. Recommend

Recently upgraded hotel. Some upgrades currently being done. Recommend

dirty regret not purchasing ins because I would have cancelled this stay

dirty regret not purchasing ins because I would have cancelled this stay

There is more but I believe that is enough said. I should have been given a refund, instead they so far have ripped me off an extra $100 on a $60 room.

There is more but I believe that is enough said. I should have been given a refund, instead they so far have ripped me off an extra $100 on a $60 room.

staff was friendly. Breakfast poor and no one around to keep stocked. Had to ask someone to get a tea bag and was only offered three to "Pick" from. clean and bed comfortable. The manager was so friendly and explained they were making renovations.

staff was friendly. Breakfast poor and no one around to keep stocked. Had to ask someone to get a tea bag and was only offered three to "Pick" from. clean and bed comfortable. The manager was so friendly and explained they were making renovations.

A good choice all the way around! call.

A good choice all the way around! call.

Add protein

Add protein

Hotel construction and no water. They stated no refunds!! Very upsetting.

The motel was being updated, but the staff was attentive and friendly, the free breakfast had a variety of options to choose from, and the pool/jacuzzi were end each day.

When we got into our room, the fridge didn’t work. The air-conditioning didn’t work in the faucet didn’t work. They put us in a room. It was minimal cleaning.

Not emougb towels.

.

Yes, they were all nice.The only thing is there were no towels in the room

Under much needed renovations. Breakfast was supposed to start at 6 but they weren’t ready by 6:45. Clean- but we will not return.

The breakfast was from the day before. It was cold the next day. So all there was to eat was cereal. The room was ok. But it smelled like smoke in a non smoking room. No shelf area in shower. Staff was not friendly, what so ever.

One to many homeless people around the property. It doesn’t make a person safe

Very bad Customer service

Very bad Customer Service

Hotel was undergoing reconstruction and was a complete mess. The main hallway to the first floor rooms was filthy dirty and was missing several ceiling tiles. My husband thought there were large areas of blood stains, which was probably not blood, but just dirty and spilled coffee or some other liquid. The walls in the hallway were a mess and a wall in our room was covered in drywall mud. The bathroom in our room looked dirty and moldy like it hadn’t been cleaned in months. We had zero towels or washcloths in our bathroom and had to go ask for some. The towel rack had been pulled off the wall. I can appreciate they were remodeling, but they should have adjusted their price accordingly and in my opinion it wasn’t even worth half of what we paid for the room. I can say, however, that the breakfast area was nice, just not much of a selection.

Tom Harris

The property is undergoing tremendous renovations the rooms themselves are nice enough and they’re clean however there’s paint marks all over and whoever is doing the renovations the contractor just simply doesn’t clean up after themselves also the hot tub is not really working because it needs to be fixed the pool is nice and the staff was nice and breakfast was pretty good but for the price it’s fair and the rooms are OK but it’s just a lot of construction patch and paint here and there and a lot of rooms are missing room numbers etc. it’s quiet though clean and safe in the room

Worst i have ever been too

Hotel is under construction. The room had a soft bed and pillows with updated mirror and TV, but it was still under construction, bedding had a few holes in the pillow cases, a few stains on the sheets, the AC unit was damaged, the toilet did not flush properly, and there was a small puddle from the rain so I would assume a roof leak.

No blankets. Water turned off, so couldn’t flush the toilet or shower. Noisy renovations going on. Paint fumes. Lumpy pillows. Just a terrible stay!

Breakfast it’s free,, but is terrible. Bad coffe and just cereal no milk and quit at 8:30

The facility is being renovated. The halls and rooms are a disaster. Our room had a wall being sheetrocked. The TV didn’t work, the hot tub was cold, lots of carpeting has been removed, and I saw a giant cockroach in the hall. I don’t understand how they can even be open.

The Staff was very nice, but the property is currently under construction, so the hallways are a mess. Some of the facilities are closed because it’s under construction.

Motel is under remodel construction. Killed a bug in the bathroom when we got here. The breakfast buffet consisted of toast/bagels, cereal, pancakes that did not get cooked all the way and green oranges, juice and strong/bitter coffee.

I was nice

Room clean. Good Wi-Fi. Friendly staff.

The first room was new and beautiful, although the hallway was a mess, and there was no air conditioning. The second room was dirty, although the bed was clean and comfortable.

I do not recommend unless no other hotels are available.

Very Excellent and a wonderful attractive front desk young lady was very professional in assigning me a wonderful room on the first floor

Property under construction, therefore limited facilities, dirty common areas, room fairly clean, drier was not pluged in and breaker had to be flipped, ice machine on the second floor did not work nor would you want it to due to dusty conditions, rooms only available at the far end of the property therefore wear comfy shoes and be ready to walk a lot every time you need ice and anything else, staff was very nice and helpful under these conditions though

Ok

The room was clean, stocked with towels, etc. , and the bed was comfortable. There were no black out curtains but the FD young lady brought them to the room. Frankly, the breakfast was poor. I believe, this hotel, with good intentions,could turn into a nice place. Until then ,$76/ night with $100 deposit is a bit too much

AC didn’t work.

Friendly staff and professional…

Would have given it one star except that hotel was being renovated.

Nothing

In a 6 night stay, we were moved 3 times. Tv/cable not working, and then a plumbing issue. Breakfast is not much of nothing. Construction went on until at least 10p. Will not stay again

Very friendly but non intrusive

It would have been nice if it showed online that this property was being renovated. The only amenity available is the pool. Smells like paint. Front desk area completely torn apart. 2nd floor half blocked off. Stains all over the carpet and the blankets. Mold in the shower. Definitely not what it showed online. This is ridiculous

Dont go its nasty

The staff is amazing! I can't say that enough. Everyone who works there so good. The neighborhood is dodgy, the pet areas are terrible. It's just hot rocks and when trying to find a place for my dogs to relieve themselves we came across a human outdoor toilet. Most of the people who stay at this place live there, which is fine, but there is a heavy population of all night drug users. I would not stay

Construction dust and debris everywhere. They actually change and post the deposit, not just put a hold and then I had to bug them twice over a week later when I still wasn't seeing a refund. I'd spend the extra $5 to sleep somewhere else next time

Great staff, great property.

Great staff, great rooms, and everything was perfect

The staff was very pleasant and had good communication. They were pretty busy tho I think and the shower was so dirty, it wasn’t usable. I guess they use a third party now?

I think when the remodeling is done, it will be MUCH better. Until then, it’s at least a clean and affordable room when you need a place to relax.

Is good hotel have stayed before,mgr morning good people skills

Property was under construction

Good place

Below average experience.

The pool and hot tub lo

Nick,veed, Kyushu, are great people and they always take care you and the staff and people are good people and the place is great

It was clean and private

Very disappointed

Cheap and affordable

I had a serious family obligation come up and needed to cut my trip one day short. Expedia told me they would get back to me and that I should be expecting to hear from them in regards to getting a refund on my last night. Nobody called anybody and nobody emailed me in regards to what I felt needed to be taken care of. I checked out at a reasonable time. I did what I was supposed to do and I am not pleased. The hotel I was at was under great construction the shower door, barely even hung on the shower, and honestly, the two star rating was pretty generous. Overall, probably worst hotel experience I’ve had.

The construction was inconvenient, no breakfast, the ice machine was broken, couldn't use the threadmil. The shower only had HOT water. The bedding was wrinkled, the mirrors, shower and floors were filthy. Parking was horrible. I wouldn't come here again.

Staff is amazing

this ia my issue,they are updating the hotel,hotel its old.looks from 2000 but they charge you like a 2025 hotel.they remodeling,but why the 2 floors at the same time? make no sense.to dirty,to noisy and too many non residents in the areas.pool was dirty,115° and was no ice at all.again,they are working on it,they shoud give a discount cuz when you reserved they dont explain the situation.2 days and wasnt no salt for breakfast.need more attetion on that.i travel a lot and i never ever come to my room at 9:00 am to knock and ask me is im checking out.thats not profesional at all.and at 11 they calling you like crazy to check out.we are dealing with they remodeling mess but rhey cant deal with 15 or 30 minutes late check out.i love the staff,but the coordination is out of control.no fair for the guest.i used to not leaving reviews,but i fi d out this is the only way they will take action.they upgrading,hope they turn a awesome hotel,but now? too many better options even for less money......

They're middle of remodling painting. The continental breakfast could be better pancakes dont work . jacuzzi need scubbing green tiles

I didn't get a chance to experience anything. Nobody was at the desk or able to be found so I cancelled my stay and went somewhere else. If they can't find a way to be reached, it won't get better and several other guests were looking for staff too

The entire hotel is under construction, so it's messy in the lobby, hallways and my room including the carpet. The only place that didn't have construction was the dining area. The staff needs to do a better job of cleaning the rooms though cuz there was trash on the bathroom counter, in the shower, and hair was visible, definitely was not my hair cuz I hadn't used the shower yet. I did bring it to the staff's attention in the morning but all they said was sorry. Breakfast was very limited, sausage and eggs, the pancake machine, 2 types of cereal, bagel/bread, and oranges. When I left the room in the morning, there was a bag of trash next to my door. Not sure where it came from. The door behind the property by the parking lot was taped so anyone can come in, which poses a safety concern. The hallway was a bit noisy, you can hear the other guests talking/tv but inside my room, it was quiet.

Excellent

The place was under construction and very filthy. I was itchy in the bed all night long and it felt like I had bedbugs crawling all over me. The place was just gross. We never go there again. I don’t care how inexpensive it is. I will never go to this hotel again.

I don't know how the rennovation affected the free breakfast service.

Excellent

We didnt stay there. Had to find another place. It was under renovation. Dust / bugs all over. It was dirty.

Excellent

Was relaxiing

The property was under construction, no towels in the room , the place was unsafe !! Do not go here

Room and bathroom room were very dirty since they're renovating the property and didn't clean the room after renovating it.

The bed sheets had hair. The carpets were dirty. There was this old lady walking up and down the halls. The door was hard to open and close. They are under construction - I would not recommend.

Excellent

Staff is great

Excellent

2nd key pass for room was not programmed correctly even had their staff try 3rd time. 3rd Jacuzzi color of piss with sand in it. Brought it to attention to staff 4th free breakfast I will accept something to eat. Let's start with eggs and sausage only have tin foil wrapped on it and no lids to keep it warm after tin foil no good. So dry on top eggs. Plus no where to put utincels that is usedto take food. The coffee maker broken. Machine with three juices to select only Orange juice worked. No hot water but have instant oatmeal to have as option. Pancake maker broken. No signage of broken. Went to front desk and informed them. Response " Been broken for long time". 5 swimming towels always empty every day had to request for towel and wait awhile. Very disappointed from beginning to end. Staff very lazy

It was under construction, the pool looked like a swamp, tv didn’t work, ice machine didn’t work. Staff tried hard but there was only so much they could do.

The place was under renovation and our room door was open when we walked up to our room room. I am still workin on a refund for the room booking. This is a major inconvenience to my traveling plans and budget. Not happy about rhe false advertisement of the establishment.

The hotel

Everything

They are doing remodels and renovations. Nowhere was this indicated to us. They are doing remodels in the room immediately next to us at 8:04 in the morning. Know what they are doing? Something requiring a drill. It's somewhere in the wall by the TV. At 8:04 in the morning when check out is 11 and I had another 90 minutes of sleep planned before a long flight. They put is in a handicap accessible room that was unfinished. There is white sheet rock dust on everything. The floor isn't even finished. I'm staring at Home Depot cardboard covering the floor where the baseboards are ripped out. I can't even walk around without my shoes on because there might be tacks out here. The handicap bathroom doesnt have a tub. Taking a shower meant water on the floor. And water on the floor meant from the toilet to the shower and across the room. There wasn't a lot of water though since i cut my shower short because of the moldy seat there stressing me out. Good news the shower was short and I wasn't too wet because the towels I wanted to dry myself off with all had grease stains on them. I didnt so much dry myself off as danced a dance called "which part of these towels are usable". This is a joke. I am an extremely patient person but this is absolutely ridiculous. The fact this place has a rating above 7 blows my mind.

Building is under construction. It should not be open in the condition that it is. Unsafe

Property is under renovation and should be closed until completed. Hallways are full of drywall dust which tracks into rooms. Room was dusty and had a stale odor. TV did not work- front desk staff tried to help but couldn’t fix it. Said that the cable place would need to reset- which didn’t happen. I asked for a discount but was ignored. There are better options in town.

I am very pissed-off. My husband and I walked into the lobby and we stood there for almost 15 minutes before someone came to the desk. There were workers cleaning the little Café area, but no one knew where the desk had gone. When she did appear it was obvious she had been away cleaning rooms. The hotel was being remodeled with drywall dust all over the place, even in the bedrooms. It was not listed on the Expedia website that the hotel was under construction. The shower stall in my room was filthy and there was liquid stains on the bedroom wall. The carpet was dirty. One of the bedside lamps did not work and the ironing board was broken. They also allowed animals- really big dogs and had no rooms available for people who are allergic to animals. This hotel is also used for homeless people so it’s like a transient hotel. People sit out on the front who looked shady smoking marijuana, and homeless people walked around the parking lot looking into cars. The homeless also up set up 2 tent cities across from the hotel. I tried to cancel my reservation but could not do so because of company policy. This hotel should be taken off Expedia or any website. I am very disappointed with Expedia at this time. I refused to stay during the day because of the noise and more dust, but had to spend 2 nights sleeping in a hell hole.

Personnel had no personality, door was stuck, wi-fi didn’t work, no Kleenex in box, one bar of soap

Clean

The place was under construction the hallways were being painted and there was plastic and paper everywhere.. the smell of paint was bad.. the room wasn't to bad but the shower was really bad it had a nasty buildup aroung the bottle foot of it..

I wish I had known it was under renovation. I'm glad it is, as it is needed, but it was a bit difficult to walk thru the hall with half torn up protective paper on the floors. Other than that, it was surprisingly clean considering it is undergoing a renovation. Great value for the comfortable bed and clean room, and I felt safe in the neighborhood. The staff were all very helpful and kind. I wish they would have reminded me there was a breakfast! But I would absolutely stay here again.

There were renovations going on during the stay that left dust and debris everywhere. Our room was not clean, we had to wipe down drywall dust off all the furnishings. The clientle is getting more shady and the homeless vagrants frequent the surrounding area. We had to get new rooms keys at least twice a day.

The property was undergoing previously unannounced renovations. Our floor was a mess. Construction was current. Chairs in the pool as I was leaving. Also sounded like there was a party in the hotel (or parking lot) overnight. Lots of noise. Lots of unhoused people in the area. Luckily I only stayed one night. Would have been a slightly better stay if it were not for the construction in the facility.

A nice room for the price. They were upgrading and painting, i wish i was told that prior to booking the room!

I didn’t like anything about the Sleep Inn at I17 N. They have construction on both floors the full length of the hallways. The rooms are filthy, they don’t clean them for you if you’re staying more than one day unless you request it 24 hours in advance. The toilets don’t flush properly. We had to request another room with a working toilet. The shower has very low water pressure. They charge you a $50 deposit for incidentals as soon as you check in. Wish I’d known all of this beforehand, I would have been glad to pay a little more somewhere else. oh sounds good.

Incidental charges are not refunded despite their promises to refund them.

Incidental charges are not refunded after more than 10 business days.

Property was under much needed renovation but the service was friendly and excellent. The room was relatively clean and no complaints considering.

First of all, this property is under renovation. And they have a LOT of little things to remedy. Half my stay the pancake maker wasn’t working, and the other half the wi-fi went down. Days. The washer and dryer ate more quarters than they should have. Homeless and transients hang around all day. The breakfast tables are wobbly and don’t get cleaned enough. Some selections run out permanently. The hot tub water looks brown. Lots of little things.

They specify that they are working in remodeling; and they are, if you don´t want to listen people working, right now this is not your place. The hallways are very dusty, but the rooms are very clean.

I haven't received my deposit back

Excellent

At least the room looks pretty nice and decent. Worth the money!

The staff did not return my full deposit.I left no damage or took nothing from the room. The area around the hotel had transients staying close by and in the parking lot. The breakfast area was picked over quickly but not replenished. It was a one night stay and we slept without interruption.I would not stay again.

Friendly

Overall a great value for the price of the room.

dirty, loud and unsafe

Negative reviews accurate regarding area outside. Hotel is under renovation, pardon dust. Never personally felt unsafe from transients, but would recommend to be vigilant and alert. Overall had a good experience, staff was friendly, room was clean.

Staff went there up front took a 30-45 minutes both times they have all of their breakfast utensil or food ready or working not a good variety not like it used to be

This place has seemingly been under renovation for months and didn't see anyone working on anything during 4 day stay. Wires hanging out of walls, putrid carpets, absolute shambles. Room service never showed. Car park full of drug takers or dealers or both. Hotel entrance doors never lock after hours to feel safe from the tweakers in the lot outside. Stay away from this disaster of a place.

No complaints

Amenities were much better than expected. They have nice options for breakfast (bagels cream cheese, yogurts, pancake, etc. ) They have step-in showers. The staff is really nice. Overall, I enjoyed the stay and I would stay here again.

Check in was good. However it doesn’t make sense to charge for incidentals when a person arrives at 4am to check in. Also I had paid for a king bed and was given two doubles.

C

I like everything except when the machine goes down

Its small, quiet and clean

sheets weren’t cleaned (blood/hairs) and apparently the new management is very poor

Staff helpful

The hotel is currently being remodeled with guests present. Our room had items in it from a previous guest and some of the linens had stains on them. Room was comfortable but didn’t feel thoroughly clean. We were going to stay a second night but cancelled and went elsewhere. Disappointed because we have good experiences with Sleep Inn in other locations.

Bad services

The front desk clerk was rude. My TV did not work and the clerk was not willing to have anyone look at it and fix it. I reqiested a room with a working TV and she immediately declared "we are booked", so the service was lacking.