Renaissance Phoenix Downtown

The additional $25 daily destination fee was disappointing. It would be greatly appreciated if guests had the option to opt out of this fee or if it could be eliminated altogether, as this would enhance the overall guest experience.

Close to my event. The staff( a lady wear no uniform dressed in pink head to toes)couldn’t find my reservation with my confirmation number,ID and confirmation emails and membership app open to them and argued with me tried to dismiss me . It took over 30 minutes for her to find my reservation. Instead of apologizing she still tried to argue with me.

Exceptional

Breakfast was not included, and the pool is shut down

Certain things were under construction but other than that it was a great stay.

Exceptional

Great staff!

Great stay. Smells really nice and the staff was polite and explained things well. Will stay at the locations again

It is an older hotel and a nice one. Staff to inconsistency was reason for lower review.,hung up on by a staff member at one point.

Very good

Very clean motel,convenient location, nice staff

Great location for the convention center. First room had not been cleaned. Front desk quickly found another room and provided hotel credit that was able to be used at the restaurant (which is excellent). Unfortunately, the second room had a terrible mildew smell that only got worse over the course of my stay.

Older hotel definitely needs to upgrade. Needs more of a variety of food in the restaurant and for room service.

wait time at desk excessive understaffed front desk and wait time to get car more than 45 minutes!!! over 850 for one night- should be perfect

They charge de club level and it’s pretty bad, no alcohol serving included and the hor douvres time 5-7 pretty skimpy little bits of cheese and terrible spinach dip. Never experienced that in any hotels I’ve stayed in the past.

Beds were comfortable They charge de club level and it’s pretty bad, no alcohol serving included and the hor douvres time 5-7 pretty skimpy little bits of cheese and terrible spinach dip. Never experienced that in any hotels I’ve stayed in the past.

The hotel is quite elegant. Both the pool and fitness room are first class. The staff person who checked us in made sure we had a room apart from the very large wedding party who were staying there. My only complaint is that there was a sizable unaccounted for expense on the receipt emailed to me. I was only able to look into the charge via email. I am still waiting to hear back from them regarding this expense. Had it not been for this discomfort, I would have given the hotel a five star rating if their billing department was more accessible in addressing my question about the unexpected expense.

Pool area was tiny, no music, no bar and shaded all day! Lounge chairs were ripping. Also the AC went out in the building so the rooms and floors were very warm. Staff was great and rooms were clean

Face

Very helpful staff! Expedia mistakenly listed this property as having EV chargers. They do not!!!! But the staff bent over backwards to help me out. Great rooms, decent gym and accessible bar/restaurant.

Very clean rooms and lobby. Staff were very friendly and helpful. The pictures of the property don’t do it any justice, it has a very beautiful ambiance.

Everything was lovely, we traveled with two toddlers and we had a great time here.

The only downfall was there was no sun at the pool.

Trendy, fun hotel. Staff is very welcoming and helpful.

Exceptional

Beautiful room. Comfy bed. Clean. Super friendly and helpful staff. Really nice bar/restaurant at the hotel. Great location. Only 15 min or so from the airport. Lots of great bars/restaurants in the area (walking distance).

Hotel was very convenient to the convention center.

Exceptional

Very good

S

Room was great but the air conditioning was having a bit of trouble keeping up in March. WiFi is not free either.

Beautiful hotel

Very good

Exceptional

Superb

Stayed in a king suite rm 1833 non stop construction noise from 11:30pm thru 6am no sleep whatsoever this included beeping noises from trucks backing up to constant drilling and jackhammering to large beams being unloaded and dropped to drilling

This was an excellent choice for a hotel. The staff was amazingly helpful and professional and the amenities were better than other hotels I have stayed in while visiting Phoenix. I would highly recommend this hotel to anyone visiting the downtown area.

This was an excellent choice for a hotel. The staff was amazingly helpful and professional and the amenities were better than other hotels I have stayed in while visiting Phoenix. I would highly recommend this hotel to anyone visiting the downtown area.

Cozy and welcoming. The staff were polite and friendly. I had a wonderful stay.

Cozy and welcoming. The staff were polite and friendly. I had a wonderful stay.

The hotel is beautiful. The staff was wonderful. Walls are thin and you can hear your neighbors every move. Lots of construction in the city that starts at 7am. We loved our stay anyway. Also, no free parking. So if you’re driving expect to spend $30-50 everyday in parking.

The hotel is beautiful. The staff was wonderful. Walls are thin and you can hear your neighbors every move. Lots of construction in the city that starts at 7am. We loved our stay anyway. Also, no free parking. So if you’re driving expect to spend $30-50 everyday in parking.

Central location, staff were accomodating Nothing

Out room was very clean and spacious.

Out room was very clean and spacious.

Nice room. Food was atrocious and over priced. Staff friendly and helpful

Nice room. Food was atrocious and over priced. Staff friendly and helpful

Clean room. Great valet service. It was a nice stay.

Clean room. Great valet service. It was a nice stay.

The room was nice, clean, and comfortable sheets and bed. The staff was very friendly and helpful. Would stay there again.

The room was nice, clean, and comfortable sheets and bed. The staff was very friendly and helpful. Would stay there again.

It was good Everything

Location Room rather tired, needed more thorough cleaning and fresher decor.

It was good Everything

The staff was friendly and helpful!

The staff was friendly and helpful!

Location Staff, Room, Overall Experience

The ambiance, location and staff. Noise from the other rooms or hallway, as my room was close to the elevator. The towels were stained.

I liked the ambiance, the staff, our room, the view, and the proximity to the event. The Parking is non existent. However, your valet crew made it easier.

Superb

Power was out from 11pm to 5am. Room service was poor. No hot tea available!!

Power was out from 11pm to 5am. Room service was poor. No hot tea available!!

Loved that it was close to the downtown area. I was disappointed in the condition of the room that we were in — quality checks of the rooms should be done before letting guests check in. Our room had hair in the tub, floors and on the walls. Then there was no power from 11:50 PM - 5:15 AM which was an inconvenience.

I didn’t use them

I didn’t use them

The Staff was very

The Staff was very

Room was spotless. Great customer service and amazing bartender that has been there 50 years.

Room was spotless. Great customer service and amazing bartender that has been there 50 years.

The crime tape in front of the hotel on the day we arrived was not comforting. We learned that there was a shooting the night before .

The crime tape in front of the hotel on the day we arrived was not comforting. We learned that there was a shooting the night before .

They were very frendly helpful room is very nice but parking is little problems

They were very frendly helpful room is very nice but parking is little problems

We stayed an hour past checkout because our flight was later in the day. Since we are Bonvoy members, there were no problems.

We stayed an hour past checkout because our flight was later in the day. Since we are Bonvoy members, there were no problems.

It was really close to our destination. The staff was really friendly and the hotel was really nice.

Very nice hotel. Highly recommend

Very nice hotel. Highly recommend

Fairly clean shower had some mildew floor a little dirty soap in shower old no bell service but overall comfortable stay

Fairly clean shower had some mildew floor a little dirty soap in shower old no bell service but overall comfortable stay

The staff at the Renaissance was exceptional! There were a few issues with our room, but nothing that we couldn't live with for the short time we were there.

The staff at the Renaissance was exceptional! There were a few issues with our room, but nothing that we couldn't live with for the short time we were there.

Thoroughly enjoyed our stay. The bartender Darian was very fun and helpful with information about the area and also made GREAT cocktails.

Thoroughly enjoyed our stay. The bartender Darian was very fun and helpful with information about the area and also made GREAT cocktails.

yes

yes

Don’t recommend! The room is old , front desk is mean. Never comeback this hotel

Don’t recommend! The room is old , front desk is mean. Never comeback this hotel

Power outlest were non existent, so no gaming allowed if you wanted. Finally the bathroom, looks nice but very careful the floor is a death trap. Stepping out of shpwer,, slip and my face met the tile floor and hurt my back also. Reported to front desk, had to request EMS to clear possible concussion. Just ruined what was suppose to be my Birthday weekend.. thanks.. And lastly, they get you with $140 in hiddeb fees when you check out.. thanks again..

Power outlest were non existent, so no gaming allowed if you wanted. Finally the bathroom, looks nice but very careful the floor is a death trap. Stepping out of shpwer,, slip and my face met the tile floor and hurt my back also. Reported to front desk, had to request EMS to clear possible concussion. Just ruined what was suppose to be my Birthday weekend.. thanks.. And lastly, they get you with $140 in hiddeb fees when you check out.. thanks again..

[email protected]

[email protected]

The entire building is amazing. Your staff are very helpful and would stay here again.

The entire building is amazing. Your staff are very helpful and would stay here again.

Place was A+. Our Airbnb for our trip fell through because they double booked. Grateful for this renaissance hotel. Customer service was excellent. Ambience great. Will definitely be staying again.

Place was A+. Our Airbnb for our trip fell through because they double booked. Grateful for this renaissance hotel. Customer service was excellent. Ambience great. Will definitely be staying again.

Clean room. $25 food voucher each day

Clean room. $25 food voucher each day

when I checked in, they gave me the wrong room. This is the second time that’s happened. I was supposed to have the club suite was two beds and they gave me the club suite with one bed. I went downstairs with all my luggage and they ended up giving me a regular room with two beds. Had a lot of luggage so I tried to call from the room phone and nobody answered for about 45 minutes. I ended up going back downstairs and waited 30 minutes to get the right room and they made me feel like it was my fault then I got the wrong room. It’s too bad cause this place is really nice and I love the area.

when I checked in, they gave me the wrong room. This is the second time that’s happened. I was supposed to have the club suite was two beds and they gave me the club suite with one bed. I went downstairs with all my luggage and they ended up giving me a regular room with two beds. Had a lot of luggage so I tried to call from the room phone and nobody answered for about 45 minutes. I ended up going back downstairs and waited 30 minutes to get the right room and they made me feel like it was my fault then I got the wrong room. It’s too bad cause this place is really nice and I love the area.

The hotel was clean, everything worked, and the staff were polite, courteous, and helpful.

The hotel was clean, everything worked, and the staff were polite, courteous, and helpful.

Loved the hotel and plan to come back soon. Beautiful lobby and rooms, friendly staff, food was great too

Loved the hotel and plan to come back soon. Beautiful lobby and rooms, friendly staff, food was great too

The dining/bar is top notch. The food was outstanding and excellent service.

The dining/bar is top notch. The food was outstanding and excellent service.

The staff were very friendly, and I appreciated the vouchers for room service and the little welcome pack with drinks and snacks! The only blight during my stay was the appalling customer service at the gift shop in the hotel - I have never experienced such outright rudeness. I would definitely the Renaissance Downtown to people looking to stay in downtown Phoenix!

The staff were very friendly, and I appreciated the vouchers for room service and the little welcome pack with drinks and snacks! The only blight during my stay was the appalling customer service at the gift shop in the hotel - I have never experienced such outright rudeness. I would definitely the Renaissance Downtown to people looking to stay in downtown Phoenix!

Nice property. Walkable to restaurants and stadiums. room was slightly outdated but clean. Staff very kind

Nice property. Walkable to restaurants and stadiums. room was slightly outdated but clean. Staff very kind

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The staff was great. The fitness center clean and convenient. Walkable to Chase Field. Room was clean but needs updating. Stained carpet etc.

The staff was great. The fitness center clean and convenient. Walkable to Chase Field. Room was clean but needs updating. Stained carpet etc.

There was no ventilation in the bathroom as well as there was a strong scent in the lobby.

There was no ventilation in the bathroom as well as there was a strong scent in the lobby.

Excellent in all ways!

Excellent in all ways!

Outstanding experience. Must try.

The main community areas were beautiful. The room looked like it hadn't been fully cleaned in awhile. There were scuffs on the walls and surfaces didn't look wiped down. I've had nicer rooms at the same Renaissance location in the past so kinda off putting for future stays.

Travis

Travis

I loved the restaurante atmosphere

I loved the restaurante atmosphere

Our room was ready late and no accommodations were made for us other than pointing the way to the bar. The room was excellent with a nice view. The pool left a little bit to be desired as well as the area around ot. Parking was expensive but I guess that's the way it goes with these downtown hotels

Our room was ready late and no accommodations were made for us other than pointing the way to the bar. The room was excellent with a nice view. The pool left a little bit to be desired as well as the area around ot. Parking was expensive but I guess that's the way it goes with these downtown hotels

Not enough ventilation in room. Ac system does not reach where beds are located, woke up super sweaty

Very clean comfortable room. Great staff.

Very clean comfortable room. Great staff.

Very comfortable and clean rooms. Convenient walk to the Convention Center

Very comfortable and clean rooms. Convenient walk to the Convention Center

Phoenix Ambassador very helpful

Phoenix Ambassador very helpful

Beautiful hotel, a little noisy but that was because of construction outside, wasn't too bad, lovely place to stay

Beautiful hotel, a little noisy but that was because of construction outside, wasn't too bad, lovely place to stay

I was in Phoenix to attend events at the convention center and the location of the Renaissance was perfect. The staff was very friendly, the on site restaurant/bar and staff were great. There were a several convenient restaurants in the area as well. The accommodates were top notch. Rooms were large and there was a large closet in the bathroom area as well. Bathrooms were set up nicely with the shower and toilet in an area separate from the sinks which is alway nice when multiple people are trying to get ready. Beds were soooo comfortable! I will definitely stay here again.

I was in Phoenix to attend events at the convention center and the location of the Renaissance was perfect. The staff was very friendly, the on site restaurant/bar and staff were great. There were a several convenient restaurants in the area as well. The accommodates were top notch. Rooms were large and there was a large closet in the bathroom area as well. Bathrooms were set up nicely with the shower and toilet in an area separate from the sinks which is alway nice when multiple people are trying to get ready. Beds were soooo comfortable! I will definitely stay here again.

Overall enjoyed my business trip to the hotel was nice and clean wifi was not free as advertised but it wasn't a deal breaker

Overall enjoyed my business trip to the hotel was nice and clean wifi was not free as advertised but it wasn't a deal breaker

All servers were deep with easy smiles and great food suggestions! The Dust Cutter and Starbucks covered all of my food and beverage needs!

All servers were deep with easy smiles and great food suggestions! The Dust Cutter and Starbucks covered all of my food and beverage needs!

Overall a beautiful space with outstanding attention to details for service.

Overall a beautiful space with outstanding attention to details for service.

Great experience

Great experience

Our room wasn’t completely clean, there were clothing left from a previous guest in the room and wet towels that were used from the previous guest were not removed.

Our room wasn’t completely clean, there were clothing left from a previous guest in the room and wet towels that were used from the previous guest were not removed.

We had a great time at the hotel. Clean, comfortable, and great staff.

We had a great time at the hotel. Clean, comfortable, and great staff.

Check-in was smooth and easy, Sylvia was great. I was travelling with a friend and she booked her room later than I did, but both front desk gals were great about putting us on the same floor at least. Hotel location in downtown is hard to beat, you are close to everything! Food, shops, coffee, clubs, etc. We just so happened to be staying during a Diamondbacks series game weekend and the Morgan Wallen concert so there were people everywhere but the hotel was busy but quiet, it didn't feel over crowded considering all the events. We actually picked this location because it was close to the comedy club we had traveled down to see Nurse John (tiktok superstar), within walking distance. Phoenix heat is never a joke, and the concierges were ready with ice cold mini water bottles whilst we checked in. Beds were comfy, bathroom was clean, water pressure in the shower was meh, décor was interesting given the history behind it. The lamp is something you all have to check out and see for yourself. I'm not sure if I would say I didn't like it, I had just never experienced this, the public restrooms in the lobby have a very interesting sound. I believe the owners wife had an affinity for owls, so when you walk into the restroom you hear owl calls or whooing...I guess she has passed away and he wanted to highlight this in honor of her, which is a sweet sentiment. The water pressure in the shower was meh (it's a thing, getting all the shampoo out of your hair takes sooooo much longer if the pressure is terrible, may as well rinse it in the sink). I may have skipped over the part in the booking that says its Valet parking only, I wasn't upset, I love valet parking, and realistically the parking garage wasn't far, I could see someone though who in 115 degree heat having to lug the luggage from the garage to the hotel would be hazardous, guess that's why everything is on wheels nowadays. However, maybe making that more visible prior to booking would be helpful.

the pool are sucked.

the pool are sucked.

Great gym facilities, beautiful lobby, great staff!

Great gym facilities, beautiful lobby, great staff!

If you plan on sleeping past 3:45am don't stay here. Construction started before 4am every morning directly outside the window to the room. Impossible to sleep through. Staff should have disclosed this prior to booking. They also should have let you know the facilities(fitness room) was down. They said I could go to the Westin("sister") hotel and use there, however when I showed up the staff at the Westin appeared very turned off and had me "wait in the lobby until they could get someone to escort me". after 10 minutes it was apparent they would not, as I walked out the receptionist looked at me like good, leave. Major disappointment from a hotel that claims to be an elite in the area.

If you plan on sleeping past 3:45am don't stay here. Construction started before 4am every morning directly outside the window to the room. Impossible to sleep through. Staff should have disclosed this prior to booking. They also should have let you know the facilities(fitness room) was down. They said I could go to the Westin("sister") hotel and use there, however when I showed up the staff at the Westin appeared very turned off and had me "wait in the lobby until they could get someone to escort me". after 10 minutes it was apparent they would not, as I walked out the receptionist looked at me like good, leave. Major disappointment from a hotel that claims to be an elite in the area.

This property has a Starbucks onsite, which was nice. It also has an onsite restaurant which had some pretty decent food. The buttermilk pie was ridiculously delectable, and the wings were good also. The decor was a mix of modern and what appeared to be dated within the hotel rooms. There was also an owl theme going on, and the public restroom off of the lobby had owl noises and visuals, which I actually found a little strange. The customer service was excellent, and I took advantage of the recommended restaurants on a pamphlet the Guest Services desk provided. It is walking distance to the convention center, restaurants, and train stops, so it is a fairly good location.

This property has a Starbucks onsite, which was nice. It also has an onsite restaurant which had some pretty decent food. The buttermilk pie was ridiculously delectable, and the wings were good also. The decor was a mix of modern and what appeared to be dated within the hotel rooms. There was also an owl theme going on, and the public restroom off of the lobby had owl noises and visuals, which I actually found a little strange. The customer service was excellent, and I took advantage of the recommended restaurants on a pamphlet the Guest Services desk provided. It is walking distance to the convention center, restaurants, and train stops, so it is a fairly good location.

Noises from construction

Noises from construction

Just a great place.

Just a great place.

Incredible staff! From the front desk arrival and departure to the amazing Navigator that told us about all the fun things to do and places to eat - can’t say enough about their hospitality. The rooms are small - they are in a partial renovation mostly for the bathrooms. Ask about room size especially if traveling with more than 2 people. Walking distance to the convention center. Get a rental car because even with Waymo and Light Rail having wheels to explore is easier. The people are amazing and so welcoming!

Incredible staff! From the front desk arrival and departure to the amazing Navigator that told us about all the fun things to do and places to eat - can’t say enough about their hospitality. The rooms are small - they are in a partial renovation mostly for the bathrooms. Ask about room size especially if traveling with more than 2 people. Walking distance to the convention center. Get a rental car because even with Waymo and Light Rail having wheels to explore is easier. The people are amazing and so welcoming!

Wish they had self parking. Only valet available

Wish they had self parking. Only valet available

Not very clean, information given was not very clear, confusing.

Not very clean, information given was not very clear, confusing.

Pleasantly surprised, loved lobby and public areas, very clean and modern, room as well, would definitely come back

Pleasantly surprised, loved lobby and public areas, very clean and modern, room as well, would definitely come back

Greatest of experience

Greatest of experience

I just had my car detailed. The misters outside at the valet are on too high. When I got my car back it was covered with water spots from the misters. I had to have the car re-detailed the next day. My detailer pointed out one of my wheels was now scraped. It was not damaged when he detailed it the day I checked into valet. I called and spoke to the desk manager. She said she would call me back. It’s been 6 days and no follow through. I would recommend the hotel but I would park my own car.

I just had my car detailed. The misters outside at the valet are on too high. When I got my car back it was covered with water spots from the misters. I had to have the car re-detailed the next day. My detailer pointed out one of my wheels was now scraped. It was not damaged when he detailed it the day I checked into valet. I called and spoke to the desk manager. She said she would call me back. It’s been 6 days and no follow through. I would recommend the hotel but I would park my own car.

I always stay here for the Phoenix comic-con and it's a great hotel, except the mattress was hard as a rock. Also they're doing construction next door so I was woken up by noises at 5 am, not happy about that but there's nothing they can do about that.

I always stay here for the Phoenix comic-con and it's a great hotel, except the mattress was hard as a rock. Also they're doing construction next door so I was woken up by noises at 5 am, not happy about that but there's nothing they can do about that.

The property was pristine. The facilities flushing pressure. It used a lot of water but not a lot of force.

The property was pristine. The facilities flushing pressure. It used a lot of water but not a lot of force.

It was friendly, easy check in, easy check out. The view was spectacular. Room was clean and the decor was fun and interesting. They accommodated all our requests quickly and easily and it was just wonderful. Definitely recommend this place.

It was friendly, easy check in, easy check out. The view was spectacular. Room was clean and the decor was fun and interesting. They accommodated all our requests quickly and easily and it was just wonderful. Definitely recommend this place.

Beautiful hotel with nice, clean rooms. Excellent.

Beautiful hotel with nice, clean rooms. Excellent.

My stay was great! Will definitely stay again!

My stay was great! Will definitely stay again!

Great place, perfect location

Great place, perfect location

The Renaissance captures it all! The service was amazing - Rhonda at the Dustcutter for breakfast starts your day right! The decor is so interesting in the lobby and the furniture comfortable. The linens are superb and the overall experience was great!

The Renaissance captures it all! The service was amazing - Rhonda at the Dustcutter for breakfast starts your day right! The decor is so interesting in the lobby and the furniture comfortable. The linens are superb and the overall experience was great!

E$xcellent stay the staff was excellent, the food fro room service was super good.

E$xcellent stay the staff was excellent, the food fro room service was super good.

Convenient for yhe concert

Convenient for yhe concert

The Renaissance hotel was very comfortable and accommodating

The Renaissance hotel was very comfortable and accommodating

One elevator was out of service the entire weekend of the College National VB tournament. It really slowed down the movement up to our room and down.

One elevator was out of service the entire weekend of the College National VB tournament. It really slowed down the movement up to our room and down.

Dose not have luggage porter

Dose not have luggage porter

Very nice. Enjoyed my stay!!

Very nice. Enjoyed my stay!!

Great location for local events

Great location for local events

it was a wonderful hotel to stay in.

it was a wonderful hotel to stay in.

Nice bar downstairs. Close to all variety of downtown adventures.

Nice bar downstairs. Close to all variety of downtown adventures.

honestly it was a pretty miserable experience for me. I had accidently booked a stay here and at the Marriot on the same days. I tried to cancel the stay here but they were going to bill me for 1 night stay which was about $350. I then then figured I could stay there one night and just cancel the subsequent nights. I called customer service who recommended I speak with the hotel staff directly. When I went there, they told me they would charge me over $500 to cancel but I could stay there for 1 night for $600 or all 3 nights for $1500. The front desk guy kept going back to his manager and everytime he came back he would quote me a higher price...then it became $600 to stay for 1 night which I believe should be a criminal offense. This experience just negatively colored my entire experience and overshadowed anything potential positive attributes the hotel had which is why my overall score is low. I felt completely taken advantaged of. I will NEVER return. I ended up only staying for 1 night because cheaper to pay Marriot's cancellation fee. Their room was small, definitely not worth $600.

Room is nice and comfortable and it is a great location near the Financial Theater. It was nice to have a Starbucks in the lobby for morning coffee. The parking is pretty expensive and they tacked on a $25 destination fee when I checked out that I found out could have gone towards a credit at the restaurant or something else if I had known about it. Those types of hidden fees are always burden on customers who are already paying a premium for their room and parking. If you don’t mind those two things it is a very nice hotel with comfortable beds and is walking distance to good restaurants and music venues.

Room is nice and comfortable and it is a great location near the Financial Theater. It was nice to have a Starbucks in the lobby for morning coffee. The parking is pretty expensive and they tacked on a $25 destination fee when I checked out that I found out could have gone towards a credit at the restaurant or something else if I had known about it. Those types of hidden fees are always burden on customers who are already paying a premium for their room and parking. If you don’t mind those two things it is a very nice hotel with comfortable beds and is walking distance to good restaurants and music venues.

Loved this place… I would definitely stay here again. It was very clean and staff was super nice. Everyone pms were spacious and the beds we comfy.

Loved this place… I would definitely stay here again. It was very clean and staff was super nice. Everyone pms were spacious and the beds we comfy.

Staff was really friendly and accommodating. Room was great and the whole hotel was very clean and beautiful. Perfect location to downtown fun.

I stayed here for a business trip. The hotel was very clean and the staff is very nice. I died at the restaurant. The food was pretty good. My hotel room was nice spacious and comfortable. I did not have any issues with the property itself. there’s plenty of places to eat around it as well.

I stayed here for a business trip. The hotel was very clean and the staff is very nice. I died at the restaurant. The food was pretty good. My hotel room was nice spacious and comfortable. I did not have any issues with the property itself. there’s plenty of places to eat around it as well.

Rooms were clean and the beds were very comfortable.

Rooms were clean and the beds were very comfortable.

Very good

Great place to stay very clean and nice also great customer service

Nice room. Good bedding. Clean!

Very nice upscale hotel The reservation agent billed me twice

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Wonderful stay! We stayed in the handicap accessible room for my husband who uses a wheelchair and I have to say it was the best room layout for his needs that we've ever been in. Will stay here again.

Beautiful hotel service was great and in a perfect spot downtown near all the restaurants and bars

Good

Liked everything, but the shower looks like it might have mold issues. Black particles were at the bottom of the shower doors and the drain looked black

Hotel was clean and quiet. TV easy to use.

Very happy with the hotel.

It was a pleasurable place.

Pleasing place, good area and clean.

Everything was great

Really enjoyed my overnight stay here for their New Year’s Eve party. Friendly staff, clean hotel and plenty of food places in and around the hotel. Highly recommend for anybody needing a stay in DT PHX.

Heat, bathroom fan: didn’t work, objects found on the floor like crayon

Very clean and safe

Great location, lovely lobby and large room with a very comfortable bed It was noisy in the room next door during the night , sounded like a party

Honestly the Dust Cutter is a great bar fantastic drinks, but the standard king rooms though were not anything special.

We were in town for the Rate Bowl. Our stay was 12/23-12/27. We found being Bowl game week and games (college & NFL) being televised the bar would be able to show games. There were not able to show the Chiefs on Netflix and it was quite unprofessional when 4 staff members were trying to hook up a compter to a tv to get the game. During that fame (where people watched on their phones in the bar), there were numerous people who walked in and left because the game wasnt on. Its a hige football week and " the ball was dropped". The hotel was filled with K-State fans in for the bowl game on the 26th. There was inadequate staffing in the bar area from the 25th through the morning of the 27th. The wait times for drink service were long, when it came to the menu the waitresses didnt know the menu, there was no food option between breakfast and lunch. I understand it was Christmas but we should have been afforted the service we paid for. There was also a good amount of complaining by several bartenders who were alone behind the bar. It was uncomfirtable to say the least. However, while in the bar, the The exception to the service was Rhonda. She handled the bar and table service fantastically. She is a true example of professionalism and very customer oriented.customer service.

Moved after being woken up the first two days. Second room was in horrible condition - shower barely worked - dirty

Problem was room service was awful! They bring food in packages not on service tray or table it was like COVID all over again l won’t stay there next year! Also food choices very lacking! No fresh fruit or vegetables or beverages like ice tea!

My room was super cold and the Heater dosnt work

There were consistent issues with the elevator during our whole stay where we had to resort to the stairs because it was over a 10 minute wait to get on the elevator from the 7th floor. In addition, our sheets and comforter both had stains and we had to request new blankets however those had hair imbedded in the fabric. The room was dusty so we did end up doing some cleaning of our own.

The whole place looked awesome and incitig

There was pubic hair in my bed.Hair in the shower and the body wash was empty.

Great when going to Footprint

Great location, average corporate hotel. The first day I requested a room change because the toilet didn't flush. The second room had a different problem. There was noise ( hammering and drilling) all afternoon because they were doing upgrades on my floor. I requested a wake up call and never got it. I'd give this hotel a C and wouldn't recommend

Large room for the price. Very clean.

Everything was great and the staff were really great.

Very clean. We went to an event at Chase Field and the location was walkable.

Rooms aren’t very clean

Stay was great staff very friendly

The location was great... the city is very walkable and user friendly. The hotel concierge staff were excellent. My room was very clean and the bed was very comfortable.

Talked to receptionist and she gave us another room that’s was clean When checking in they usually charge a deposit … when I checked to see my bank account they had charged the room fee again…. Talked to the receptionist and had to show proof I had paid the room.. Hopefully it’s all cleared with the bank .. lol Other than that everything was good..

Excellent!!

Great location, gorgeous upscale interior designs, good food, walking distance to the convention center, ball park and arena. Rooms are very nice and several times I’ve watched games in their bar even when I’m not staying at the hotel

It’s been a very rough few days here. Met a roach in my room. A room door that won’t shut correctly, could allow you to not secure your room. No toilet paper after having the room was cleaned. Discovered this in the middle of the night at in the worst way. This is what you get for $700 a night. Crap view, a roach, and nothing to wipe with.

Easy to get around

Convenient location, easy traveling

Very nice location to basketball arena, transportation was very good and you can walk anywhere downtown and the weather wasnice and hot, the hotel room was clean,bathrooms beautiful bed extra comfortable

Love this property!

Clean and safe

Very clean and organized. Friendly and helpful staff.

Good food and close to chase field

Loved our stay here. Walking distance to chase feild. The restaurant had great food. Rooms were clean and cozy.

Great stay!!!

We were excited to go and spend a little time at the pool before a concert. When we got to the pool, it was one of the worst pools I’ve ever seen! Small, dirty and crappy! I’ve see better pools at motels. The room was average

Close to Chase Field.

Loved that the hotel was in the middle of everything

Not to our liking the toliet was not clean they did noʻt change our sheets out everday and the towels we're not soft at all and they just did not have a good clean smell the hand towels towels and wash cloths as well and you need to buy brand new pillows cause they smell bad

Great stay.

The only bad thing is the valet parking issue

Excellent service checking in. Above and beyond All expectations.

The restroom appeared not to have been cleaned when we checked in. Hair and sand in tub…pretty gross.