Hotel San Carlos - Downtown Convention Center

There is no way to control the air conditioning but my room was very comfortable when the temps outside were around 105°. Sheets and towels were very clean. The bathroom was nice, clean, and bright. The furniture is dated but some would consider them classic and it definitely fits the aesthetics of the building. Replacing the chairs should be considered since it didn’t feel like both in my room would be sturdy. There is no parking so you will have to pay for parking in a garage nearby or drive at least a 0.5 mile away for free street parking. Considering the area, make sure not to leave anything valuable within view inside your vehicle.

My daughter and I stayed here 4 nights. The staff was wonderful, very friendly and informative. The hotel is an old hotel, but still very nice. We enjoyed the sundeck very much.

The hotel is a little run down, but they try their best to keep it clean given the age of the building. The room was smaller than usual, but expected

No parking, you have to park in a separate parking garage and the small walk there felt completely unsafe. The pain was chipping off the walls in our room and there was a smell of sewage that permeated the entire hotel. Not a safe area of Phoenix as there were people smoking drugs and screaming in the alley next to the hotel. The room was small. I feel like we paid too much to stay here given the condition of the place! The only redeeming quality was that the staff were kind to us at check-in and check-out.

The bed is absolutely rock hard. And the headboard is against a mirror so if you move in the slightest it bangs against the mirror. The bathroom is extremely small. I felt like I was showering in a motorhome. You cannot adjust the AC, there is a ceiling fan. We could hear the person in the room next to us talking very clearly.

The only complaint I have is the pillows r super hard other than that I totally recommend

Perfect for a little get away!

Light from hallway illuminates entire room from open air vent above door. No way to block light out. Side walks outside hotel …drug deals going on. Parking garage closest to hotel ..homeless sleeping in doorways. Stickey urine in all stairwells.

Charming. Historical. Interesting - like each floor was a museum and a window to Phoenix’s past! This hotel is 98 years old and very boutique. I actually invited family and friends downtown to come see how cool it was. Not just a hotel, an experience! Side note: the staff were super helpful when it came to checking in, and keeping my luggage after hours. PS delicious pop up bar/pizzeria in the lobby. We had a fun time for Phoenix Fan Fusion - super easy walk from the hotel to the convention center, light rail, Dbacks baseball, it was all right there. Cornish Pasty across the street was amazing!

The room was ok however a previous guest wrapped the smoke detector in plastic. I can only speculate as to why. The soda machine needed to be refilled but that’s fair considering it was Fan Fusion weekend. The beds were comfortable, room was cool and it was a great experience for an old hotel. The staff was awesome and I do highly recommend staying here for the downtown Phoenix experience!!

Dirty room. It smells.

Clean room. Super nice staff.

Very cool and old hotel, they should open the pool though.

The hotel is in need of refurbishment, it looked shabby and rundown. Make sure you don’t have a room near the lift - it kept me awake. The room itself was spacious and clean but again needs refurbishment. The location is great for downtown. The hotel has a lot of history

Staff was very helpful. No parking on site and I should've read that in the description so that was my fault. Beds were not very comfortable, bathroom was not much bigger than an airplane bathroom with a shower and you can't adjust temperature in the room but cute old fashion charm of a place built in 1928. We only stayed one night so it was okay but I probably wouldn't stay more than one.

Exceptional

The only negatives were a lack of electrical outlets, incredibly uncomfortable pillows and a bathtub with questionable pipes.

Our first time there and we had the worst room. Loud AC and tiny. Upgraded to another room, but not much bigger. Nice sheets, matress lopsided. Wife wanted to use the pool, but it has been in "renovation" for three years. C'mon, it is abandoned. We looked at it. The antiquity of the hotel is cute and felt like I was in the 30's. Many movie stars stayed here, so if you book one of those rooms it might be worth it.

This is a very old hotel and it is on the historical list. The furniture in the room was worn off, the desk chair had the fabric wearing away, and the Internet was awful. No matter what time of day or night you tried to log on, you may not get on or it was very slow. Also, the Internet would try to log you into the hotel down the street. There is no pool, no breakfast room, and when I asked the clerk if there was a Catholic Church nearby, they said they didn't know. This hotel needs an update as much as they can being a historic hotel. I certainly will not stay there again.

The staff were incredibly helpful and courteous

9

“Historic,” but located downtown. All amenities in the room including coffee maker and hai dryer and Kleenex tissue and soaps and shampoos.

Could not get on the Wi-Fi for the four evenings I was there.

If you're a historic building person, this is the place for you. But if you're into the modern touches, this is certainly not the place for you.

Was a very cute hotel with a great atmosphere

The hotel is very old . So the AC wasn't the best. It was a vent on the wall . Other than that , we're was plenty of ice to cool off.

Very convenient location, very clean. Staff very nice.

Superb

Very good

It was located in central phoenix which was great for our travel plans located

Good

The main reason for my low rating is the mattress had no cushion. It was the worst mattress I have ever slept on.

.

Charming historic property with friendly staff.

Best Location No restaurant

Best Location No restaurant

Good

Really old rooms, clean but there is a striking sting in the carpets that’s bothersome, the shower either pour boiling hot or cold water and really tough to adjust temperature, the internet was not working during my entire stay, and staff was not doing much to help despite of my repeated requests

The staff were friendly and accommodating. My room was very clean. The internet connection wasn't strong in my room so they allowed me to work in a space downstairs. The history of the hotel is fantastic.

Exceptional

Great old hotel with decent AC and lots of history. Pool being renovated for ages it appears. Nice deck though. Bed and pillows were hard. Good location.

The staff was friendly and helpful. The location was within easy walking distance to many things in central Phoenix. Negative Things: The AC at this hotel did not keep up when the outside temperature was above 100F. The exit of HVAC for the room is a vent above the door into the hall. So, when another guest used a cell phone in the hall at midnight (maybe to not disturb someone in their own room), everyone on the floor could hear it.

Very good

Could use some updates (such as a thermostat in the room) but the staff was great!!!!

Don’t bother here. Find a better place.

the service is fine but facility is some kind of old

A historical hotel with many original items that are labeled and explained. Staff is polite and friendly. Rooms are clean and comfortable. Near downtown.

The hotel, while older and showing its age in places, was very clean. It has style, history and charm. I loved the photos and historical info in the halls. The ties to early movie starts was enjoyable to hear about The Irish pub next door was an added bonus Wifi was iffy and the television channels were difficult to figure out

The hotel, while older and showing its age in places, was very clean. It has style, history and charm. I loved the photos and historical info in the halls. The ties to early movie starts was enjoyable to hear about The Irish pub next door was an added bonus Wifi was iffy and the television channels were difficult to figure out

historical hotel that all the quirks were charming great location

Good distance from my convention

No visible thermostat to control temp, bathroom was very small and out of date, shower seemed kinda gross, lots of light from hallway came into room at night, construction in the early morning but good price

Poor

Clean,great location, and great price

Really cool vibe and staff were nice just having to pay for parking off site was a little annoying but nothing too hard to do.

We didn’t even spend the night, we walked in and out

The San Carlos is a historic hotel that is well-maintained and in a perfect location downtown. It is simple, clean, and comfortable. Always our first choice for an affordable place to stay during events when we want to have easy walking or light rail access.

oldest building in the middle downtown and easy access to anything there.

Not boring standard big brand . Kind staff great location

No parking, misinformed by hotel staff, told one thing by staff member and called back and got completely different information which ended up costing me over $100. Don’t waste your time or money here!

Very good experiencie. It was peaceful and quiet while I was there. I recommend it for all travelers.

Interesting historical property.

My daughter stayed there was disappointed that she didn't see any or hear any ghosts other than that the place was nice nostalgic.

The staff were really nice, and a lovely touch: I mentioned it was my partner’s birthday and they left a card in the room. That said, the facilities feel a bit outdated, and there was no fridge in the bedroom. Parking not on site, but around the block.

I purchased cancellation rights, but they refused to honor my request. This experience has been frustrating—I'll definitely think twice before using their services again!Ever again!!!!

Great for staying downtown Phoenix to attend a Suns game. The room was very clean. They have these weird vents above the doorway in the hotels rooms that dont offer a lot of sound privacy. You can see day light on the other side of the vents. So, if whisper if you dont want others to hear what your talking about while in your room

Although small, the room was clean and comfortable. Parking was a little inconvenient but not terrible. I would have rather have not had to pay, but $15.00 for overnight parking is not too bad either. The entire facility still has a really cool 1920's feel to it. I wonder if anyone has had any "paranormal" experiences? The cool little restaurant and bar in the lobby is pretty awesome. It is also within a very short walk to a few other bars and restaurants. We will definitely be stating there again!

This is an historic hotel. Of you expect modern amenities like, you'll be disappointed. We enjoyed the historical pictures and ambiance. We were disappointed that the pool was being renovated, but we understood. Overall, it was comfortable, close to where.we wanted to be, and the price was right. I would visit here again.

Friendly staff

They do not have parking. You heed to find a public parking structure. The area at night was not the safest or nicest at night either. Homeloss everywhere. And i mean everywhere just randomly laying around. The facility's itsrkf although understandable a historic building could use sone restoration. Night staff was very helpful although day desk operator walked a line of rude.

Fan in the room wasn’t cleaned in idk how long. When we booked they never said anything about the pools being remodeled and out of order. We looked forward to using the pool at our stay. Front staff looked put out when we asked questions. We had to get our keys re- magnetized everytime we left the room. They don’t valet and the parking is pretty terrible as well. We ended up valeting at another hotel. Pretty cool hotel with historic value but wouldn’t stay again.

NOT AS ADVERTISED. I love a good vintage boutique hotel, but this one needs some TLC. Pool closed, no restaurant, no bar. Not only are all these spaces very very shut down you aren't even allowed to enjoy the vintage space, use the tables, or sit outside at the tables/chairs - it's all locked up. Carpet in the entryway is very stained. front desk staff were not rude but weren't friendly either, giving you the impression that they are used to dealing with a questionable crowd. The room I got was very very tiny. I expected it to be dated but the furniture was mismatched and crammed in. I could barely fit into the bathroom and I am just under 5'2". The view was another roof and side of a building, both very ugly, and so many windows looked straight into my room that I kept the curtains closed anyway. Wifi was very slow. I checked out the next morning. If I was on a very very tight budget I would've stayed here when I was younger, but not at all as advertised which was a deal breaker for me.

The internet was terrible.

Nice hotel,nice staff,clean and safe..I highly recommend 🙂

The Hotel San Carlos is like a museum. It has an old timey feel to the place. Yet it is well maintained. I thought the Hotel oozed character. There was no refrigerator, and the air conditioner was on the whole time, that I had no control over. Sometimes it actually was too cold. The internet was sketchy. There was a sign on the elevator Informing guest that there were issues with the internet, particularly on the upper floors. So, you might want to try to get a room on the lower floors. I was on the top floor which was the seventh floor. But I loved the place. For the price it was a great deal. Also, the Hotel San Carlos has suites like the Cary Grant and the Mae West and Marilyn Monroe which are not available from Expedia and Hotels .com etc. etc. Those suites have to be booked directly thru the Hotel San Carlos. I had the opportunity to see The Marilyn Monroe Suite. It was really nice. Many actors stayed at the San Carlos back in that era.

Very cool historic hotel in downtown Phoenix which is rumored to be haunted. Nice toiletries in the bathroom too.

This hotel is old, no cable

Our room was dirty. There was a crusty spot on the floor, stains on the bed as well as a lot of hair stuck to the sheets and pillows. The ceiling fan had so much dust on the blades that it was actually formed on both sides. The shower water kept going from warm to scalding hot. We literally stayed for 2 hours then left and got a room at the Hilton across the street. This place is not “boutique” it’s rundown and not maintained properly.

Very conveniently located. Could barely fit between wall and sink to get to toilet and tub. Someone pregnant could not have and there was nothing warned about this ahead of time.

Very conveniently located. Could barely fit between wall and sink to get to toilet and tub. Someone pregnant could not have and there was nothing warned about this ahead of time.

Good location…

i like that it's historic nothing

i like that it's historic nothing

I really enjoy the old hotels. History

Very friendly staff, check in was a breeze. The room was clean, though because it is vintage it "looks" unkept but it really is quite nice. The AC was freezing which in Phoenix was really nice to have and the beds were comfortable. Lots of people also within the hotel and it was nice to chat with some of the other guests Location was a bit sketchy, didn't feel safe walking around at night as a solo woman traveler.

Very friendly staff, check in was a breeze. The room was clean, though because it is vintage it "looks" unkept but it really is quite nice. The AC was freezing which in Phoenix was really nice to have and the beds were comfortable. Lots of people also within the hotel and it was nice to chat with some of the other guests Location was a bit sketchy, didn't feel safe walking around at night as a solo woman traveler.

Parking was a lot around the corner no validation by hotel. Parking lot was rundown. Hotel pool was not available as it was under repair.

Like stepping into 30's or a European hotel...nothing flashy but a sense of comfort. Front desk very friendly and helpful.

Great

The room was very clean and surprisingly quiet! The manager Tony was happy to tell you the history of the building and even indulged our ghost hunting stories. Over all was a wonderful experience and we will definitely be returning!

Had the pool been open it would’ve been a 5 star stay. Cool old building with lots of history

Just wife and I love this historic hotel. Hopefully they can get the pool and that area up and running soon, but we always love the place.

Just wife and I love this historic hotel. Hopefully they can get the pool and that area up and running soon, but we always love the place.

The staff was extremely kind. If you're looking for something fancy, this isn't the place. But, I LOVED it here. I love the history, I love the celebrity stories and the ghost stories. Walking into my room made me feel like I was transported straight back to my grandma's house when I was a kid (very old home, very old furniture, super cozy).

Wish beds were better. Did not look like the pictures

Rooms are very small. It says it’s like ancient but it’s very old and not maintained. Pictures online are kind of deceptive.

Parking was available and convenient.

Check in was rude. Mattress was old as the hotel. Trashy area.

Location was great, area was very walkable and safe. This is a charming hotel with many historic paintings and sculptures, as well as a bit of history of Phoenix. Staff was very accommodating. Do not get a room on the top (7th) floor if you are a light sleeper, the air conditioning is very loud. We asked for a change of room, and found the new room to be very quiet and nice.

Location was great, area was very walkable and safe. This is a charming hotel with many historic paintings and sculptures, as well as a bit of history of Phoenix. Staff was very accommodating. Do not get a room on the top (7th) floor if you are a light sleeper, the air conditioning is very loud. We asked for a change of room, and found the new room to be very quiet and nice.

My ceiling fan was full of dust. The tub had rust spots near the drain. The staff was super nice and helpful. The hotel is old and needs to be updated.

awsome

The hotel was very clean. The staff is excellent, not many amenities, but lots of charm. It’s also close to pubs and restaurants. We really enjoyed our stay.

In addition, their bathrooms are so small (both ours and our son's rooms) that the small sink blocked one third of the bathroom entry. Also the old school style toilet, and the unstable temperature of the shower water. We never paid so much (after factor in tax, it's $250 per night) to stay in such a terrible hotel room, and we will never go back again.

Convenient location in downtown. Old hotel, If you're looking for a luxurious hotel with modern amenities,, this is not it. Wifi is horrendous at all times of day. Difficulty to even open emails

Learned after my stay that the Hotel San Carlos is one of the most haunted hotels in the US, lol. We were even put into room 723 which is next to the haunted rooms of 720 and 722. The 7th floor hallways did remind me of Disneyland's Haunted House since this is an older Hotel with a lot of the original decor. I didn't see any ghosts or felt spooked at anytime although my wife kept telling me how odd it was that we never saw another hotel guest. The hotel was centrally located, close to many restaurants and walking distance to the heart of downtown. I would stay here again because of the location but will pay attention more to any paranormal activity, haha.

It’s a good hotel. It’s not fancy but provides the basics, a bed, running shower and a roof. It is small but the room was clean. The WiFi wasnt strong but there is a notice in the room about this. It wasn’t a big deal. I stood there for 2 nights with my 7 year old son. There is no air conditioner but they have central air. You can’t control the temperature in the room. However, we were not hot nor were we cold. We slept good. Overall, the staff were friendly, room is clean and it was what we needed for our stay.

the restaurant wasnt funtional

Great clean place!

A/C could not be controlled in the room. The bed was the lumpiest I have ever slept on and the pillows were unbearable. The shower was tiny and the water drained so slowly that it would overflow within a few minutes, even though the water pressure was extremely low. The temperature of the water suddenly and repeatedly would become scalding.

Everything ok 👍

This establishment lists free WiFi and a restaurant in the lobby as amenities. The WiFi does not function and the restaurant has been closed for some time. There are other places to eat nearby, but without WiFi a guest cannot read a newspaper, verify ticket purchases/sales, find attractions on a map app . . . . I was so disappointed I checked out 17 hours early.

New place the only thing hated was paying for parking smh. I had to park in the garage and 18$ a day smh.

They have to parking so you have to park in a parking garage. We used one right around the block. My only complaint would be the bed was hard. It was like sleeping on a board and the pillows were not much better

The lobby is exquisite with the original chandeliers. Our room was small but more than adequate. Two twin beds, a large cabinet for tv, ice bucket, and our own possessions. One caveat. There is a step up into the bathroom and therefore down again for departure. The drapes and cornice coverings over the heads of the beds are elegant. The drapes afforded complete black out at night. Coffee, both regular and decaf, was available to be made in the room. There was no microwave or fridge as in more modern choices. The atmosphere was very quiet. We were well pleased. Oh, yes. Parking can be a problem. Plenty of indoor garages nearby but the prices, $45 a day, stretched our budget. The front desk attendant gave us information for a public garage just a short two blocks away. Public transportation, electric trains and busses, are very available and fun to ride. And we laughed to see so many driverless cars carrying “invisible” passengers behind dark windows. Good food readily available in multiple places across the street and within a block or two.”

Staff is awesome !

Location Room was way outdated, small. Bathroom was tiny, barely could get into shower. 3 mismatched pillows. No refrigerator or microwave. No control over room temperature. It was freezing in room. Pool was closed even though said it was open online. No breakfast. Parking is horrible. Its a public lot around the block from the hotel.

Location Room was way outdated, small. Bathroom was tiny, barely could get into shower. 3 mismatched pillows. No refrigerator or microwave. No control over room temperature. It was freezing in room. Pool was closed even though said it was open online. No breakfast. Parking is horrible. Its a public lot around the block from the hotel.

Yes, but there is no thermostat in the room. It was set at a good temp, but some people might like an extra blanket. For us it was nice and cool with a ceiling fan to supplement.

Very clean and good location but you have to park in one of the public parking garages and walk to the hotel

I like the location and the morning staff very helpful Old hotel and nothing work properly WiFi poor

I like the location and the morning staff very helpful Old hotel and nothing work properly WiFi poor

Left in middle of night because guests next door were making excessive noise. 4 calls to front desk did not change that. I have requested a refund for the night but the hotel has ignored me.

The place has an old fashion vibe. I liked it just know there is no way for you to control the a/c . But other than that everything was fine

Exactly what you would expect for the price and location. Close to everything. Ace Parking like a block away. Room was what you would pay for the price. Staff is very helpful and everything was clean. It is old but perfect if you have realistic expectations.

Hotel is old and walls are thin. Person in the next room woke me up at 5:30 AM by talking loudly on the phone. At least there was AC and the room was inexpensive. Paid $18.00 to park around the block for the night. Kind of a dirty area in Pheonix.

Nice place to stay. It is a historic property and is well kept. Great location, lots of close by places to eat.

The hotel was definitely not what I was expecting. The pool was closed, and had been for some time. I feel they should update their listing to reflect that. The rooms were also very small. The beds & pillows were unforgivably uncomfortable. Like you have an old hotel but you don't have to keep the original mattresses and pillows. There was a musty, old smell to the building. On top of all of that, we found once we were there that the building is supposedly haunted and a stop on the Haunted tours. This didn't necessarily impact our stay, but it could have been better communicated. This hotel definitely had character, but I feel this listing was a catfish. Stay here for the historic and possibly haunted experience, not because you are thinking it is going to be nice.

Was a quick night stay. Came in late on a Friday and took a minute to find parking. That said, parking was inexpensive for the night. Old style hotel. Only issue was our room was near the ice machine which was a little loud. Staff was great and affordable place for a night.

Typical in the city environment and able to catch a ride to where you need to go. Staff was nice.

Ceiling fan with an inch of dust

I stayed two nights mid week and it was great clean rooms and the front desk staff was great! Thank you Daniel!

The pool was nice but has no water in it!!!

Was gloomy and couldn't control the AC

Pleasant

No parking room is okay but not great for money

It was haunted

Comfortable bed,any ride except shuttle to the airport, restaurants around quite of bit,,pool wasn't working on my stay,nice experience,well kept historic hotel.

Yes, this place is historic, and unfortunately it shows. Very thin walls, tiny bathroom, strange furniture layout. Location is great if you're doing something right downtown, but for my travel needs, we won't be going back here.

Great Location. Great Vibe for an old historic hotel. If that's what you want, then this is the place to stay.

The hotel was in a terrible state. The streets leading up to it smelled of urine. Upon entering the room, we were met with an overwhelming sense of age and neglect. There was no mini fridge or microwave, and the air was filled with a musty mildew smell. The bathroom was incredibly small, and the shower never maintained a consistent water temperature. It was the worst decision I’ve ever made. The TV was also disappointing, with no available channels. It made our trip to Arizona a sad experience.

Everything was old. Not much in the way of amenities. No frills but clean and relatively quiet.

Poor Wifi, only works in the lobby. Staff at the front desk is terrible, unfriendly, and not helpful. Hotel does not offer parking nor validation for public parking. Worst experience I've had through expedia so far. Do not recommend.

Very nice, older but classy

Location is unbeatable. However, the historical hotel could do better to upgrade the water pipes. Water pressure in bathrooms is low.

Room has old and dirty carpet, bathroom small, standing shower barely has enough room to turn around even for a 15 year old kid, The hotel Pool has been closed. Parking was additional daily charge. No microwave, broken coffee maker, TV had a few local channels. Overall the hotel feels like it was not updated since the 50's.

Our stay was great! Helpfull...

Our stay was great! Helpfull staff. Romes were clean.

Worst place I’ve ever stayed at for the price it was.

Room size very small. Bathrooms terrible. You could hardly move. Water temperature keeps fluctuating from very hot to cold. No place to put soap/shampoo.

The front desk experience could also be improved. A more professional dress code and stronger customer service would make a big difference in the overall impression. Considering how pricey the hotel is, we expected a bit more in terms of quality and amenities. Another inconvenience was the lack of parking options — no dedicated parking lot or valet service available. With some updates and improvements, this place could truly match its potential.

Friendly staff property is old small room

It is an older hotel that was built in the 1920's. It's not a modern facility but it is a notch above motels. I liked it.

Rooms were clean and quaint

We upgraded to the Spencer Tracy suite from a standard room on the 3rd floor. It was a cool room, but it was disappointing that the windows were so dirty because we wanted to look at the view. We didn't know the pool was under renovation, which was also sad, but it was great to see the view from the patio. The history is incredible. I'm so curious about what's on the roof!!

If i had one word to describe it, i would use "junk". This is not a 3 star hitel by any stretch of imagination. It's way too old. The sinkwas not draining properly. The hot water would not keep a stable trmperatyre, goong from warm to very hot to almost cold. The only good thing about this hotel is the location. There used to be a restaurant downstairs. Even that relocated.

The photos are so misleading. This hotel is old, outdated, and not in good condition. The area feels very unsafe. Homeless people and shady activity in the surrounding streets. Nearby parking is $30-45 per day. Do not come here.

The rooms are a little dated and there is no A/C, or at least not that a guest can turn on. The biggest drawback is the parking situation. They say there is nearby parking in a garage that costs $20/day. But that maybe if you don’t ever take it out and come back. I spent over $50 in parking fees.

I really enjoyed my time here. The staff was very friendly and the room was clean. It was located close to transit. I would stay here again.

Great staff. If you’re just looking for a place to sleep for a couple nights in a great location, this is a very good choice

The last day my air conditioning stopped working and the entire floor I was on smelled like sewage. It was horrible. Staff was great but I wouldn't ever stay there again.

Overall, we enjoyed our stay at the Hotel San Carlos. The room was a little small, particularly the bathroom, however. The hotel is in pretty good shape for its era but could definitely use some modern upgrades and conveniences. I was worried about the state of the air conditioning after reading some other reviews, but ours was adequate thank God. It could definitely of been stronger, but it was cool enough where I was able to sleep. The pool was out of commission due to renovations, apparently, so that was unfortunate because we didn't get to enjoy the heat during our stay. The room was clean so that's always a plus and house keeping was really nice as well as the staff. Overall, for the price and location, we would stay again. It's close to a lot of activities and restaurants!

Na

The bathroom was tiny, no hot water No hot water

Clean

This place provided shelter and that was about it. The bathroom was so tiny I could barely turn around. The front desk staff were largely unhelpful. I had asked for extra pillows and they said they were out of them. I won’t be going back.

The room was tiny. The closet area was bigger than the entire bathroom. Restaurant was closed on weekdays when I was there. Charming in some ways and full of Phoenix, but extremely outdated. Pool is closed off with a wooden fence, sundeck is surrounded by buildings so no sun or view except for brick walls. Faucet fixtures are original. Do not expect any amenities. Parking runs upwards of $40 a day if your stay is during a downtown event. All 3 nights during my stay, there were Suns games, limited parking, and ride share couldn't get to hotel due to traffic. Daytime staff was nice and cordial, but night staff was short tempered and rude.

Staff were excellent

Staff was great!

My family had a very nice time. We enjoyed the history of the hotel.

Cute place to stay if you like that old style feel of a hotel. Lots of places to eat or get drinks near by. Only bad thing was the water in the shower, it was either super cold or scorching hot, could not get it at a normal temperature to shower.

Everything was great

Location and history Not enough outlets in the room.

Room was great and the service. Location had lots to do.

Checked in late, comfy bed, clean room. Several restaurants in walking distance.

This historic property has potential and is in a central location but needs a full-full revamp. All staff were very friendly, smiling and ready to help.

Great stay. Pool under renovation was the only downside

Nice firm bed. Friendly housekeeper Ana. Nice toiletries.

The air flow

Could never get the WIFI to work. But the staff are very nice and the room was as expected.

No nonsense hotel and staff

Disappointed the pool was not open.

Beds are comfortable. The AC is controlled by the front desk so you need to contact them to change.

Staff wasn't vey friendly when we checked in, they didn't explain anything about their Hotel, the room was ok but no AC and to turn on the water in the shower was hard to pull. The room was very clean. I wouldn'tstay there again.

And when coming out of the parking garage on multiple nights I’ve got hookers and druggies in my face, homeless laying on the sidewalk. WTH????

the stay was good had some walkin

Ok, room. Old hotel so it is dated. Shower was small, as was the room. Works for laying your head down at night. Good food and good bar connected to it

Great deal for the price! Rooms were clean, though carpet needed replaced in the room i stayed in. There is not temperature control capability for the individual rooms, the temperature was okay for me - but be ware if you are a particularly hot or cold sleeper. There are no available outlets near the beds for charging phones and such. The staff was great and they were able to accommodate an early check in, and stored my bag prior to check-in so i could explore a but before check-in. The pool is still being renovated, based on reviews it’s been a few years since it has been available for use. Overall, the location and price was just right and i would absolutely stay again!

The WiFi did not work in the room and it only worked in the lobby. This was a huge issue since I needed to work during my stay. The room did not have room controlled temperature. The tv was outdated. The rooms looked very old and not renovated. The only plus is the hotel is located in an area that is walkable to several attractions downtown.

The historic aspect was interesting. All our needs were met. El Centrico was a surprising addition. The lack of electric outlets were compensated by electric strips. Their placement sparked creative adjustments.

Very bad wifi. Very noisy.

That building should be condemned. this is by far one of the most disgusting places I’ve ever walked into. The place is literally falling apart around you. Wallpaper, ripping, peeling, and bubbling everywhere. The bathrooms are an absolute joke. There was hair all over the pillows on my bed. The girl at the front desk talks so fast I couldn’t understand anything that she said. I checked out about four hours after I checked in as there was absolutely no chance that I was sleeping there. There is also no parking whatsoever.

Nothing good except location.

Room was clean, bed was comfy, amenities were well stocked, shower was surprisingly nice, and the staff were friendly and helpful

Would be nice to have coffee on the ground level

It’s an old hotel that serves its purpose for the price. The best thing, and something most would care for, was the bathroom. And the location is prime! S a 2 score overall, a three stars all things considered.

The place is alright, what I expected having seen pictures and read reveiws. Clean, quaint, somewhat comfortable. Maybe some new beds / mattreses and pillows would up it's standing. It was convinient to our needs and at a great rate comparing to the surrounding area. I've stayed in other "Historic" similar aged hotels and this one was almost no different.

Room was very clean. It’s dated but it is a vintage hotel and is expected. Location was great. Quick walk to the arena.

The room was okay....no general store and the rooms could be decorated more. The lobby looks undone and spotty with its look and feel. For such a old property with its history, you would think they would be more enthusiastic, bright and shiny at the check in desk. There is something about the hotel that is not conducive to patrons (providing maps, directions, letting people know what's going on downtown, places to go and see)...it doesn;t feel like a hub where when visiting the hotel is helpful in that aspect.

No fridge or microwave.. Parking wasnt validated encounter with the 1st receptionist at check in was not friendly

Over the stairs of the parking garage sense there’s no parking for the San Carlos. The carpets need replaced for they have a smell. The pillows were flat and hard. The mattress are too warn..,,,,

First off, the mattress was rock solid and not comfortable at all. Second, the wifi was unusable. Third, there was no way to deny the staff from cleaning the room while I was gone. Lastly, the room key cards were terrible. I had to get a new one three separate times because they weren't working. The staff said it was security, but if I can't get into my own room, what's the point? Just an overall terrible experience and will not stay here again or recommend it to others.

Not worth the price, room was small, old and dated.

You must stay in this wonderful historic hotel that opened in 1928! Short walk to the Convention Center. The walls in the halls are filled with history and art. Famous people who stayed here like Marilyn Monroe and Clark Gable still have their stars on their suites. Staff are friendly and helpful. Very comfortable room and zero problems. The Mexican restaurant on the bottom level is the best I have ever eaten!! 😋

I didn’t even stay cause it was a bad area

Check-inn is like stepping into the past (late 1950's), No cable, only shows from the classic American tv early 60's, wifi does not work at all, the shower is chaotic it goes from warn to boiling in a matter of seconds. Conclusion, it probably was a great hotel in the 50's but for today's standards is extremely expensive for the poor service and confort you get. Won't stay there never ever again.

Room clean, staff friendly and donut shop across the street.

The room was clean but here is where I took away two stars. The bed is awful and the shower was a nightmare. The bed was squeaky and felt like laying on springs. The shower is tiny and when someone in another room would flush the toilet the water would turn scolding hot. I had to jump out of the way a couple times. Also, I read on the website that parking was included- IT IS NOT. It’s $18 a day to park in a very sketchy parking garage behind the actual hotel. Overall, I can complain for the price- but you are definitely getting what you pay for.

Fun and funky, with lots of history and mystery. The room was spotless. The mexican place on the first floor is top notch. The pasole is out of this world.

Room was very clean, was perfect for what I needed on my visit to Phoenix

This is a historic hotel which I thought would be a bit more updated. I gave it 3* because staff was helpful and the room itself was clean and comfortable. Crawling under a desk to plug in phone/electronics was not helpful. You had to pull out heavy nightstand to access those outlets on an electric strip at bottom baseboard. Yes there was an iron and ironing board in the closet, but no outlet. I didn’t find the outlet for the hairdryer until the morning I left—above the bathroom cabinet. If you are short, good luck. The central a/c cannot be changed as it is the same temp throughout all the rooms. The only way I could turn it off was to reach up and close the vent. I am 6’ tall. Even with a chair I don’t think a shorter person would reach it. There was a $100 incidental fee; however I have no idea what would be considered incidentals. The shower had a big and deep bathtub with a handheld shower that didn’t move from the wall but the showerhead could be moved up and down and sideways. The toilet was very low. Probably 15” high max, although it felt more like 12” high. Not great when you have mobility issues. Great restaurant across the street and one in hotel and another bar/restaurant a few doors down. Very loud between 12-3am and you could also hear conversations from other rooms. The rate was inexpensive. Spots in carpets in main hallway.

tv chanels not working internet router way off the capacity range ... need to go on first floor to work instead in the room and the bathroom OMG !!! the shower head is made for the Shcroumptf ... lower than 4 feet high for a big guy 6.2 !!! aie caramba .... and the faucet for the liliputian ... Please make some investment and reno ... we our in 2026 !!! i understand the standard of 1912 / 1928 ... but com'on guyz !!! money money money !!!!!

Room was fresh, clean. Staff were welcoming, courteous, and helpful. 1928 vibe—a 1928 chilled water faucet remains in the wall above an updated pedestal basin and faucet in the bathroom, which still features the small white honeycomb tiles of that era. You can sense the Flapper era throughout the hotel—the elevators have shiny copper doors.

Everything about this historic 98 year old hotel was great except for their Wi-Fi which next to never worked - that was okay for me though because there were lots of doll spots in walking distance to chill at.

The location was great, we were able to walk to everything we wanted during our stay. But it is an older hotel and the rooms are not very large.

Staff, amenities, clea room

Fun historic hotel with ultra friendly staff. The hotel and rooms were clean though my room had many stains on the carpet that lessened it's appeal. My only real complaint would be the plumbing. Taking a shower was difficult as it seems that anytime anyone in the hotel flushed a toilet the shower water would turn scalding hot!

I liked the restaurant that was next to the lobby.

Great historic hotel! Great location too. Maid service every day, very clean. Little complaint, water temperature regulation needs work. Overall will definitely stay there again.

Staff was so nice & helpful. Very unique and true to the 1920’s.

Appropriate for price. Less expensive than the nearby fancier hotels. A good option.

I was called for Federal Jury Duty and they refused to let me cancel when the jury duty was called off ! The reservation was made because by law I had to be in downtown per the letter I received and all the reading I did online if I wasn’t there I’d go to jail but then the hotel refused to cancel

If you’re into historic hotels and the ambience- it is that. If you’re looking for modern convenience and space, it’s not. I enjoyed the stay and the front desk man was awesome!

This place was charming - it had character - history, etc.

Wi-fi was terrible - had to find a nearby coffee shop to work.

Room was very clean, staff were friendly and helpful. We had a room over the pub, 4th floor, and that location was too loud for us. The city life was loud late into the night. The walls seem very thin at the hotel, we could hear the room next to us snoring all night. Very cool historical place and I’m glad we stayed there but I’m not we would again. I barely slept, but if city noises is something you can sleep through, it’s a great choice!

Awesome room, amazing staff, and everything was clean! Walking distance from the Van Buren which was awesome. My only complaint is that the hotel is freezing and there’s no thermometer or radiator in the room. Me and my girlies got low iron and we slept in a bile like hamsters to conserve body heat.

Great hotel !!! Having to park 2 blocks away

The room was fine and the staff were courteous and helpful

Super cute/quaint! nice staff and convenient to fun food options. Outside- typical downtown riff-raff and hipsters, felt uneasy coming from dark parking garage! Have to find parking!!

It was good and desk clerk were friendly and helpful

It’s an old, quaint hotel. The bathroom is tiny, the walls don’t block any sound from adjoining rooms. However, it’s clean and the staff is excellent.

Dilapidated and lacking in many amenities: no parking, no breakfast, no (working) pool, no room temperature controls, no laundry. Multiple wacked out vagrants roaming the block including sleeping right outside the front door the ar

Staff was very slow checking in (30 minutes) and didn't seem well trained. Rooms to hot with no control. Very dated.

Yes clean rooms .house keeper does a good job.

Hotel was great.... area around not so much

Nice location

Clean room fantastic guest service beautiful old well maintained historic downtown Phoenix hotel

But Bed was FIRM. Felt like grandmas guest bed from 60yrs ago. Needs a comfort topper.

Great location! Clean room!

Location

That was one of the hardest mattresses I’ve ever slept on! We could hardly sleep at all. There was absolutely no room in the bathroom. I saw fuzz bunnies on the carpet. We will never stay there again.

Good stay. Nothing to complain about.

Close to many restaurants and shops

Staff was nice rooms were clean

Meow

Very old and outdated, no separate heating or air-conditioning controls in the room only a fan. Very old plugs made it difficult to even plug in a cell phone. The room was very small. The bathroom was tidy and kind of gross. The walls were paper thing, and you could hear everything in the rooms next to you..

Amazing stay

Checking in was a complete mess. The host attempted three different times to charge my card, and by the third time my bank locked my card and the host claimed she has no idea who tried to charge $380…. All the while I already made reservations and paid for my stay through Expedia. It was very uncomfortable.

Room door locked was not working properly. Drunk guys working around making ghost claim in the hotel.

Yes it was a interesting stay ? Rooms were big and maid service was top notched service. Staff was very cool.

Great staff. Nice facility. My only concern was no refrigerator.

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Quick easy and kinda service

Location is very convenient if you use public transportation. Front desk offers free luggage storage after check out which is much appreciated for me. Wall is not sound approved, but heating is quiet and warm. Overall satisfaction.

Like staying in a museum. If you like that kind of thing. Motel 6 level other than the historic value. Place needs a renovation. Bed was more comfortable in the center, less worn out.

Location and the charm of a bygone era. Staff, especially Tony, were great.

Clean room and had shampoo and body wash

But, the staff were kind and helpful. I felt safe (solo woman), and the location was excellent for the convention center and food options

Room was very clean and the entire hotel quite nostalgic. Only gripes are the toilets are set a bit low and the shower water alternated between warm and really hot!

Staff was great and the restaurant in the hotel was absolutely delicious. Food and drinks! It’s an older hotel and the linen and rooms need a little updating. Plus the carpet has seen better days. But for the most part it was a cool spot for an adventure back in time! Plus central to a lot of spots for food and drinks. Great location in phoenix.

Bathroom has no area at all to place toiletries and was tiny. Very disappointed with the whole situation.

Spotless room, excellent service, courteous and responsive front desk staff.

House-keeping and front desk were amazing. The rest of the hotel is, well, fine. Walls are remarkably thin (especially between bathrooms of adjacent rooms). I could write up an exact transcript of the podcast the next room's resident listened to. I would stay here again though; a good price is a good price.

Elevator smells a bit. Room was cramped but fine. TV took my HDMI input. Antique chair sturdy but not super comfy nice bath soap and shampoo and such. Historic==>not noise proof.

A great place. Great stay. Great location downtown with lots of food options and shopping nearby. Beautiful hotel. I wish the pool was open!

While it was a cheap stay and we know you get what you pay for. Some things that I feel are easy upgrades for not so much effort. Bed was super hard, pillows were practically flat, ac was not great and it felt stuffy in the room, housekeeping staff walked in on us while we were sleeping at 8am, bathroom is uncomfortably tiny!

Great stay

Clean room and the staff!!

The shower every 1-3 minutes would go from comfortable to scalding. The staff was friendly.

Staff was nice but hotel was rundown and wouldn’t recommend for a young women alone.

We have stayed in several hotels and this hotel had the worst beds by far than any other hotel we have stayed at. It would have been more comfortable to sleep on the floor other than that everything else was perfectly acceptable.

Friendly and helpful front desk staff!

This is a beautiful historic hotel in the center of downtown Phoenix. Every member of the staff was wonderful - friendly, professional, and helpful.

Function? Not so much

Amazing stay! This place is a hidden gem! Tony at the front desk is great and will bend over backwards for you. Definitely will stay here again!!!

Room was in good condition, staff was good. We love old hotels like this, the bed band pillows could use a serious upgrade, old and hard to sleep on.

Ac worked great. Room was clean. It is an older building so everything was outdated but nice for the experience. Beds and pillows are not comfortable at all so if you have back or hip problems it would be a no.

The room was clean, morning staff was very nice (evening staff not very friendly), and the bathroom had that historic charm. However, 4 of our 6 pillows (two beds) were like bricks. There was no thermostat in the room and the "air" kept blowing (not warm or cold). It made the room smell like a fart. In the middle of the night the radiator turned on and it got very hot, despite it not being that cold outside. There was only one outlet in our room that was accessible. I understand quirks, but there were just too many for my liking.

Stay was great other than a couple minor issues. No thermostat in the room and no thermal control in the shower. Water was constantly changing from hot to cold as other people around us used their water.

Have stayed many times most have been very good experiences. This time to start with key card was not scanned properly. TV did not work in the room, then was told that nobody could come up right away. When I went down to the front desk was greeted with an attitude and explained that they could not fix the TV, and I knew that. Then, was told that maintenance would not be on the property until 8 or 9, and only until 11 o'clock at night. And I was trying to go out for the night. Ended up having to gather up everything in the room and change rooms and the front desk was again. Very rude to my guest, just not a good time at all.

It was close to the venue we were going for an event. The parking situation is ridiculously stupid! You have to park in one of the nearby garages that are a block away, they say they provide valet but they do not so don’t rely on that! I understand that the hotel is old AF but the towels and beds don’t have to be! They don’t provide mini fridges either. I chose the motel out of convenience and it was just for one night, would not have chosen it if we were staying more than one night. The staff was rude as well!!! Do better!!!

There was no thermostat in my room. The shower head was nearly falling off. The beds were a bit uncomfortable. I could hear other people's televisions all night making it nearly impossible to sleep between that and the tram. Clean, yes. I didn't get a chance to see the pool. I wouldn't recommend staying for the price.

Shower so small (rv small) and head so low it's unusable. No climate controls. No parking or voucher for it. Could be amazing location, but feel as if management are also slum lords with their attention to important details,painting,tile, not ADA at all

The best hotel ever. Recommend. Best ppl. Love it.

Stay away

I enjoyed my stay at the San Carlos. I wanted to stay in an historic hotel. It was fun reading the information posted and looking at the artwork. The hotel also met the criteria for all hotels: clean, friendly and helpful staff, comfortable bed, good shower. The location was perfect. I could walk to the AMC theatre and restaurants. The train was outside the door. I will stay again.

The Best place ever. Extremely classy. Would highly recommend. 😇

Angela was wonderful

The one restaurant with an entry inside the hotel Centrico, was closed for a private function which was quite frustrating as we wanted to enjoy a cocktail after attending the symphony. The bed was ridiculously uncomfortable and noise from the light rail made the stay very unenjoyable. We checked out by 6:30 am. Won't stay there again.

Great front desk!! Lovely and authentic old hotel with nice room amenities and a great bed. It was small and quiet, but there was no temperature control in the room besides a ceiling fan and we were too warm. Would stay again.

Walls very thin so could hear everything your neighbors are saying. I slept with earplugs and white noise so I slept well but just fyi. Very old building so expect things are not updated

Asked for early check in, staff was very accommodating and rooms were extremely clean!

The shower head was small and low. Parking is very bad your looking at paying extras fees for parking in the garage. You ho have to walk to the hotel from the garage very hard for a family with young children.

The staff was friendly and the price was cheap given the area. Just not much to say about it. We needed a place within walking distance from the conference center and this was the only place available under $1000. The rooms and furniture are quite outdated and the bed was not great. Its also in Pheonix. Very hot. I searched for a thermostat in my rooms and could not locate it. I asked the front desk and they said there are not individual thermostats in each room, just one for the entire hotel. A brisk 75 degrees at any given time. Also, waited on the shower to heat up for about 20 minutes before trying the cold side. They must have installed the hot and cold water backwards because the cold side heated up immediately. Moved to the Hilton next door as soon as a room opened. If you're looking for a cheap place to sleep after a night on the town, may be a decent option. Don't stay for multiple nights.

Terrible. Due to worse weather conditions in Flagstaff/Sedona, my sister and I suffered an accident. I called them to cancel due to medical emergencies and they outrightly denied. Moreover, I saw the reviews on Google. They are terrible. The lady at the reception told me "Well you booked via 3rd party (Expedia) and not via us, so we can't refund". Expedia denied to refund as well. I would never chose this Hotel and Expedia for booking as both of them are so insensitive to even the medical emergencies!

Yes

Easy check in. Simple room. Great location.

Full of character. Great area.

The walls were paper thin and so it was impossible to sleep. You heard everything. The peep hole on our door had a tissue stuffed in it to cover the whole. And the staff kept my ID which derailed my plans for the eveningz

Easy, safe 10-15 walk to the Convention Center. This is an older hotel that can use a little touch-up paint in the halls, but the rooms are clean and nice. The only complaint about the facility is the WiFi, which was unusable most of the time for me. There is no on-site parking, which they tell you in advance; just be prepared to walk around the block to park in a multi-story garage. No problems with the garage.

Does not meet the standard requirements of modern Hotel facility. No refridgerator or microwave in the room. Hotel does not provide a guaranty for safety and security of one's belongings while in the hotel. Noisy, etc

On the second floor, there is a wall with the “ghost post” decoration. It personally scared me a lot, so I kindly request that it be removed. I understand it may be part of the hotel’s concept, but I did not know that until I arrived. If it is part of the marketing theme, please include it on the website so guests know what to expect.

Location is great. Fronk desk is friendly. Room was clean.

To loud I can hear cars and my next door neighbors

Rooms need updating

Beautiful historic hotel. Walls are thin and can hear your neighbors. No fault of management, just old building structure. Wouldn’t deter me from staying there again.

Clean vintage style rooms!

Everything was beautiful and the food was amazing. Ill for sure go back again

The room was good. Staff were OK.

Very clean and comfortable stay! Definitely will stay there again on my next trip!

The furniture was broken and cracked. It is historic hotel. If you want to go back 50 years, this is perfect for you.

Pretty much no AC it’s from the whole building so it’s very warm in the rooms and that’s in November. One tiny vent for the AC to come out of. Ceiling fan doesn’t do much and it was super hot and cramped. I can’t imagine the temperature in summer. Beds also not comfortable at all and pillows like rocks. Very small rooms and historic downstairs is cool but the rooms are just super old. The location is about the only thing going for this hotel.

I knew it was a historic hotel when I booked...just didn't realize how historic it was. Only relatively

Room was clean and had no smell. Love the history of this hotel.

Plenty if cold air

The room was very quaint and we loved that they kept it very vintage. It really was a great place to stay.

The bed sheets were dirty- the shower was very dated and super short shower head (where its placed). Bathroom is awkwardly placed shelves. TV remote did not work.

Everything was great love the history and it was clean and everyone was friendly.

It's downtown Phoenix, so enjoy the Hobos and open drug use. We checked out after 1 night of our planned 3.

Yes this was a terrible room. An extension run along the baseboard was the power to the ancient tv. There are no plugs to charge devices. Except in the dated bathroom that only worked with the light on. There are no sprinklers and with the electrical violations I felt extremely unsafe. There is much more to say but I will warn you to pay a little more and be safe.

Hard pillows, great location

Rude staff, no parking, no control over A/C, poor WiFi

It’s old

Was not able to stay at the hotel

Room was fine but hotel is dated, and the WiFi in the room was shocking

Should detail its considered haunted

We love this historic hotel and its location whenever we visit Phx but need a fridge in room and plugs by bed to update travel experience!

Poorly taken care of. Smells of cigarettes everywhere. Beds are hard, worse than a decent motel.

Very happy with the hotel. Old but very well maintained

Historic hotel

I wish the rooms had thermostats, my room was really cold. Also I know it’s a historic hotel but I feel like it would still be nice if the hotel was stocked with some essentials like toothbrushes/toothpaste in case guests forgot this

Lobby smells bad

Everything was cool for a single night stay

The walls are PAPER THIN. My next door neighbor decided to have a loud / laugh out loud discussion at 5:00 am on Saturday morning after I just got in at 12:00 am that day from the ballet. Love old hotels but will probably not stay again for that reason.

Hotel staff was very friendly and helpful 🙂

Charged 3x

Was a nice place

Important one, they have no parking lot and you had to be 21 to have get the room, and they didn’t said that on the booking, and I couldn’t evening the room and they haven’t even return my money yet

Great all around

The room was very clean. This very historic building was very entertaining. There are many pictures to look at and read about the history of the hotel. Parking was questionable since you are downtown Phoenix, but manageable. Plenty of places to eat on your way to watch a concert or professional game.

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Beds were like old spring mattresses ?!? Pillows were terrible!! Bring your own !

Super cool old vintage hotel with lots of character and stories. Lobby was gorgeous, staff was helpful, super close to the venue that we were going to. Will be staying again!

Facility is clean, it needds some updating.

The style of the place was fine, but the no parking and all the homeless people laying around outside was scary. I had to walk a block and a half to get to my car and that was horrible with the vagrants outside and me being a woman alone and it was late night. I had to go to my car and carry all my bags at least 3 times. Very very bad experience. I am not young and able like that anymore. Was expecting a much different relaxing time. So happy it was only for 1 night. Next week I will be there four nights just home my next location is nothing like this one.

WiFi was so slow it was effectively unusable. carpet so worn and dirty it had holes, homeless lying all around, room was old with few lights working...

The location was awesome, very walkable and good dining options. It is an historic hotel, and they don't hide that fact. No modern updates. If did feel that even though some remodeling could be done, it was clean. Had drinks in the Mexican restaurant onsite, cool place and great salsa. Probably should have had dinner there but didn't. Only downfall is I couldn't get the shower to work.

Lots to

Very unique historical hotel. Safe and clean

Beautiful historic place!

Terrible staff & extremely hot rooms with no adjustable thermostat

Very unique historic property that I have fairly regularly visited. Ladies at the front desk aren’t always the most friendly and somewhat abrasive. The amenities are pretty much non existent (don’t even ask about the pool) but the cool factor of the property combined with low rates keeps me coming back.

Location was good, close Chase Field, walking distance. Parking close by $18. As soon as you come in, there's a smell, distinguished of an old place. We had to leave early cause we could hear people talking near by. Beds were comfortable though. For 1 night it was ok.

Made to feel welcome; staff helpful but not solicitous--facility clean and attended. Felt at ease. Only a few blocks to the Symphony Hall. This is my 3rd visit, and I will be back! Enjoy the easy elegance.

Clean room, stayed in the Clack Gable room, great room! Cool Irish Pub next door

I hate to be so negative, but there was just nothing good about this place. I understand it’s a historical hotel but it is not remotely up to what people expect from a hotel room these days. I had problems with basically everything. The room is tiny and cramped . The walls are so thin I could literally hear the conversation my neighbor was having. The mattress was so soft I probably sunk into it 6 inches. There’s no Temperature control in the room so I was subject to whatever temperature they seem to have it set at. The TV situation was a joke. It seems like it was only local channels with commercials and there wasn’t even a channel guide. So I tried to watch Netflix on my phone, but the Wi-fi is terrible so it just kept buffering. This place needs some major modernization. I would never stay here again.

It is not handicapped acessible.

The room was cute and comfortable. The restaurant downstars was tight, but the foid was good. I did not like that there wasnt available parking or that they dont valudate parking.

The staff was amazing the hotel is nice it was dated and you could tell it was dated the only problem I had was you could hear the neighbor all night long talking on his phone because the walls are so thin and you could hear everything outside on the street also you could hear dragging of chairs over the room all evening until the bars closed.

Not a bad property. Centrally located and basic.

Very clean and comfy room. Super friendly staff. Restaurant was amazing.

Issues connecting with the WIFI

No AC in the rooms. Just a fan

No hotel parking.

Very vintage but loved it. We stayed there for a concert at the phx arena and it was within walking distance.

Great customer service and clean rooms

Very nostalgic

It was very good all of it.

The parking was the least desirable part of this stay

Staff and service were amazing. Will stay in the future.

Very neat historic hotel.

Very annoying that the only parking available is like 2 blocks away and you have to pay for it. If you’re had a heads up it was like this I would not have been so annoyed. Also none of the outlets worked, there was extension cords everywhere so unsafe and not up to code

Love the location and friendly customer service and Room Rate. And feeling Safe. Thank You

I love this hotel,

The room, while vintage, was well-cooled and very clean. Other aspects of the building are to be expected for such a historical building. The price was right for me and the location was excellent with regard to proximity to the Convention Center space and other downtown spaces. The history was very interesting, and seeing all the stars on the sidewalk and knowing of the hotel's story with regard to signature celebrities of the past was very cool.

The staff were professional and friendly. The location is great if you’re staying for a concert or convention. However, there is limited parking and the parking garage is on the other side of the block. The trolley is noisy at night and the walls are super thin. It was hard to sleep especially whenever other guests are talking in the hallways; the sound echoes throughout the building. Other than that, the hotel was perfect for our one night stay for our concert.

Perfectly located for walking to the PHX Arena. Lots of cute shops, restaurants and coffee nearby as well as a grocery store and CVS. The hotel is very old, large step up to the bathroom, old school like 1899 decor. If I go back I’d want to get a Star room like Mae West or Marilyn Monroe. Ice is on the 3rd floor. Business center/ gym/ Pool were closed.

Close to attractions

Its an older hotel with an interesting history and near good restaurants but elements of the room are starting to feel dirty/grimey.

Staff: 10/10 Bed: 10/10 Room: 10/10 Experience: 10/10 Personal Notes: Hotel San Carlos, built in 1928, is an amazing historic hotel. Being in a place that classic Hollywood celebrities have frequented during their visits to the 48th State was just amazing. To know that I may have walked the same halls as legends such as Clark Gable, Marilyn Monroe, Elvis Presley, & even Humphrey Bogart is just levels of awesome. Outside of the building, there are gold stars with the names & signatures of these legends, similar to the Hollywood Walk of Fame. Next door is Seamus McCaffrey’s, an Irish pub that was once part of the hotel itself before becoming what it is today. Delicious food there, btw. Anthony at the front desk is really knowledgeable & took me on a short tour of the lobby, showing me different areas & talking about what used to be there before Phoenix grew into the Metropolitan city we know now. He showed me pictures of celebrities & even of some of the employees that had worked there for decades before they passed away. He did mention the rumors of the hotel being haunted, but I’ll be honest with you: I didn’t experience anything myself, though I admittedly only really slept there, so maybe I was sleeping when the experiences happened. But even if it is haunted, this place is still amazing. The bed was perfect. Nice & firm, which made me drift off to sleep with such ease. According to their website, it’s a Serta Sleep mattress. The bathroom, which had a classic lo

Great historic hotel. Lots of character. Clean with friendly staff.

The only complaint I really have is that the pool wasn’t open. Something that would have been lovely to have on hot July days in Arizona.

We love staying here for the great location and historic nature of the hotel. Sadly, the pool has been closed for some time which is the only reason I didn't give five stars. The staff are always great and the rooms are very clean and comfortable.

Fun place to stay. Easy big buildings around

The uniqueness is what you like about the hotel san carlos and the history.

It good

Old and historic building with great staff

Hotel was very nice to stay in. Although the pool was closed we still had a good time and would love to stay here again

Clean room

wonderful sight, wonder location, but not so wonderful for a minor inconvenience: there was no refrigerator or microwave in our room.

The only thing I wasn’t to say is it’s an old building and…..you won’t have any control of the air conditioning. It’s controlled by the property for the entire floor. My room had to be at least 76° - 78° when I arrived. It was awful. The fan wasn’t helping either. THIS IS PHOENIX!

I didn't get to stay there because the AC was broken but thank God. The hotel is in a very sketchy place, doesn't have a carpark so you have to look for one around at a not very nice street, the lobby smells terrible between mouldy and dirt, just the sofa at the entrance was the dirties thing I've seen. I wouldn't have stayed there even if I didn't get a refund.

We couldn't say there because the air conditioner was not working.

The facility is older, and you do not have to worry about rooms being overly cold. This is probably the downside of the facility. The "office center" consisted of one working computer and was very hot to work in. This area was the workout room, which was limited. I need to print out a bunch of documents for an appointment. Which is the reason I was there. The location, because of my needs, was very suitable and served my purpose, plus it was very reasonable in cost. The staff was very helpful since I live in Mexico, and I had a piece of mail that did not arrive during my stay. The staff was willing to forward that mail in an envelope I left them, and they followed up with me once they received it. All in all, I would stay there again if I had similar needs there again.

Location and staff were great. No thermostat in the room though, so our room was quite hot which made it very difficult to sleep unfortunately.

Central ac, it was hot through the whole night.The bathroom had hairballs in it when we got there. Not the greatest but it was ok for the night.

There is no AC so it is hot and stuffy. No fan in the bathroom. No fridge. It’s an old hotel and not much to write home about.

Poor AC, uncomfortable bed, you can hear everything happening in your neighbor's rooms and in the hallway. So uncomfortable, we drove home for the night. The restaurant was delicious! Would eat there again

Great hotel.

No air conditioning. Super outdated and stuffy. No parking. Disinterested staff.

There were a few issues, there is no mini fridge, the ac barley made it cool and we were having issues with the door locking system

San Carlos Hotel is a well located hotel in Phoenix Downtown. It is full of history, being the first luxory hotel since 1930s. I stayed on the floor where Clark Gable had a room!!! Decoration made me feel like home.

The negatives this building is a much older building and its A/C is central air so its not controlled by the rooms or the desk staff which made the stay very difficult to sleep. my oldest 20 and youngest 16 went home mutiple nights during the stay as they couldnt handle the heat in the room as there was no cold air at night . My wife ordered a fan and had it delivered . In previous reviews it says they provided fans to people who aaked. (She didnt ask) The pool was also closed during my visit as there doing renovations . This can be releated to old plumbing but water would jump to scolding hot every few minutes even we had it set cold, description says preium channels for the tv only had Over the Air TV stations I do kind of regret booking my stay as we left feeling agitated instesd of relaxed and happy. Now the postives the staff were amazing my wife enjoyed speaking with the house keeper. There is also a mini hollywood stars around building of classic stars that stayed at the hotel. 3rd floor where the ice maker is at they have the Marylyn Monroe suite as in history of building she was once a guest. Building is less then two blocks from the convention center . Exterior of this building was also used in both original Pyscho and the Remake Building is also supposly hunted but did not experience.

We had a standard room on a low rate, Phoenix temps in the low 100s. I found the hotel to be friendly and clean. It does show of age and some areas due for remodeling, however, the charm of the historic hotel is there. Limited conversations with staff were attentive and showed care for us as guests.The pool was drained and closed with other basic maintance well kept. The room temp was cool and with the use of the ceiling fan, the room tempature was comfortable in the Phoenix heat, this is meantioned due to other reviews read about the hotel and tempature controls. The lobby was humid and warm in the evening. It's an A+ 3-Star hotel. I was pleased with the stay and would stay there again.

Highly not recommend staying here for the summer It’s still hot when we came back from the Phoenix fan fusion convention . We left the night of booking. Not sure I’ll get a refund for the nights that I didn’t stay, but will not book here ever again. Please upgrade your ac and modernize Hopefully the staff or site helps out with the refund

The location was accessable to a parking garage as well as the many sites of downtown. I do understand that it is a historical hotel but the inability to control the temperature of my room in a city like downtown Phoenix was shocking. It was car too warm in the room. The beds were hard and uncomfortable and the shower was less than inadequate. The staff was kind and quick to check in and out.

The staff were nice and friendly but it doesn't make up for the poor condition of the hotel. Terrible ac (which matters in Phoenix) Water from the shower was either ice cold or searing hot. The pool was being fixed so it was closed. No parking or valet service for an area that honestly needs it. I would not stay again. The TV's were ancient and had no options. And there wasn't a lot of options for electricity for phone charging.

Small room and no A/C.

Fun and close to everything

It was a perfect weekend for us close to all the venues

Easy to get to. Nice environment friendly staff. Clean rooms reasonable prices

Old hotel convenient location, tiny shower. Small room but great service

Great stay

Great Hotel

Was in Phoenix for a basketball convention. This hotel was perfect for my stay. It was in close walking distance to the Convention Center. The room was very clean. Housekeeping is top notch. the hotel is an older hotel but priced cheaper than hotels in the area.

It is very close to the Airport.

I hope someone restores that beautiful building!

Stayed one night, going to a concert at the van Buren. Convient walking distance and close to train for airport. I know it is a historic hotel but they should update chair and bed in room, uncomfortable and lumpy. The shower temp was too hot and hard to adjust. The channel selection on the TV was weird. Felt like I was in the late 1900s, only infomercials, QVC, and old reruns

Too old

I kept an eye out for the ghost lady in white but did not see her.

It’s an amazing old historic hotel. I would never stay anywhere else in downtown Phoenix. I love the hotel and have used it three times. The staff is friendly and nice. The location is great. The bars and restaurants within 5 blocks are plentiful. But the rooms are small and don’t have modern furnishings so if a guest needs a fancier place then this probably isn’t their spot.

This hotel can need some major renovation. Carpeting, elevators, furniture, lobby decorations and setup, etc.

Older property so not the most modern or in perfect condition. But it’s perfectly fine and the location/area is great for any downtown activities

Cozy and comfortable old building. I was relaxed there. But they should stock up on water bottles at the vending machine daily

Older hotel but clean, friendly staff. The free WiFi was worth what it cost, practically nonexistent. Had to hit a coffee house to do a work zoom. Overall it was ok. Had a certain charm

The pool is dry. The deck around it is in shambles which was really disappointing. When we talked to the front desk staff about it, he says "Ya. I know. It shouldn't be on the website...." We also weren't prepared for the rooms not to have air conditioning but that is on the website and we missed it. The restaurant at the hotel is excellent.

It was a good value for downtown Phoenix. Wi-Fi did not work well in the room. 2 short blocks to parking garage they recommended (not a problem for us). Quiet rooms.

The history of this place is great!

Native AZ. Worked downtown from 1998 to 2017. My favorite hangout was this corner. It is on sad shape today. This classic hotel needs a revamp. I hope our President does tremendously well. I love downtown PHX but not this last trip. Parking is atrocious.

A great historical hotel, which is close to several restaurants and other venues.

The location was perfect near the convention center and close to restaurants which was very convenient. The staff was very helpful and friendly as well. The hotel had lots of character and I do appreciate the historic nature of it. The biggest drawback is that walls are so incredibly thin and you can hear conversations and next door neighbors through the wall vents in the bedroom and bathroom. Not sure how this can be mitigated but definitely bring ear plugs.

This hotel was pretty good for what i paid for. Keep this in mind the hotel is an older building. Bathrooms is not modern. Staff is amazing and went above and beyond. The beds are hard but i liked them. People have complained about the hotel being hot. Nope the hotel was cool. I sleep comfortable. Definitely want to come back to this hotel if I comeback to Phoenix

This is a charming hotel in the heart of the downtown district . My only complaint is the hard, uncomfortable pillows. Staying just one night. If my stay would have been longer, i would have asked for replacements. But the room was clean, staff friendly and the area was close to much activity.

Super cool historical hotel. Clean and quaint rooms in style for the time period adding to the charm. Would like to go back just to explore all the historical info on each floor! Only complaint is the inconsistency of the hotel restaurant hours. The pub nextdoor had good food and plenty of bars and restaurants to walk to.

Nice place to visit but I wouldn't want to live there.

The hotel is older, but still nice. Rooms are outdated, but not bad. No safe or fridge. No way to adjust temperature of the room, but temperature was comfortable for us. Only real complaint was the shower water kept moving from cold to very hot.

The service was excellent, check-in was efficient. The bed was a bit small and not very comfortable; but it was fine. I wanted to stay at this hotel because it is old and historic; so it was what I expected! The bathroom is dated, but everything was clean. We stayed because we went to a comedy show at Footprint Center. It was an excellent place to stay in walking distance to basketball & baseball & restaurants.

It’s no a bad hotel it’s just very old.

Parking was a night mare and the hotel is very outdated and rooms are very small

This was the most frightening hotel experience of my life! I was not informed I would have to park my car in a parking deck which was two blocks away at 10:00 PM! I had to double park my car to register at the hotel since the hotel put cones in the street to block anyone from parking. I took my bags to the room and was shocked. My room certainly did not look like the room on the website! The furniture was old and with scratches. The television was ancient with one channel (ION). Afterwards, I had to drive two blocks to park my car. When I attempted to walk from the parking deck to the hotel, I was approached by two homeless men (at different times). The first man asked me for a dollar. I told him I didn’t have any money. He walked past me. However, when I turned around he had changed directions and was walking behind me. I ran from him for a half block until I was approached by another homeless man. I started running again, past a homeless woman sitting in the doorway of a store. When I made it back to the hotel, I removed my coat and realized the room was freezing. Since there was no thermostat, I couldn’t adjust the temperature. When I attempted to take my medicine, I saw there were no cups or glasses. The mattress was of a very poor quality. The ceiling fan had extremely bright lights with long chains to turn the light and fan on and off. There was no outlet by the nightstand to charge my phone-just an old click radio. The wall of the closet was uneven and was painted over

Clean, nice , loved history, extremely convenient to baseball and basketball arenas, great restaurants and bats

Historic old hotel. Very comfy bed and good variety of pillows. Good location. Convenient and safe. Did not see any ghosts, thankfully! Good price point for us.

Noce staff

The hotel is a bit lesser than what you’d expect. Also, we asked for an additional pillow and some towels during our stay (they only gave us three pillows), and that was a hassle to get.

Absolutely NO parking, so it's an additional $15 per night to "safely" park at a nearby public parking structure, a block away. Also no individual room control of thermostat. It just blows continuously. Great if you're looking for a kitchy historic place, but other than that, you'll get more for your money finding a Motel 6 in the suburbs.