Hilton Garden Inn Phoenix Airport North

I landed at 11:00pm, got to the baggage claim to request shuttle. A link was sent to me to arrange it myself. I submitted the request and it told me where to go to get pick up. That area was closed off due to construction. I called the hotel again and was told to go to 44th St via the sky link train. I did that and it was going to be another 30min before getting picked up. It was now 12:30am. I ended up calling Lyft. I check in and the first two rooms the AC was not working. Finally the 3rd room was good. It was now 2am and I still needed to wind down to fall asleep. I then had to be up at 7am. I get to work and see I was charged twice for the room. One on the card I used when putting in the reservation and then again on the card I used for incidentals knowing no charge would be made to it. Now I have to wait a couple of days to see if one of the cards get credited back. Nightmare and will not stay there again.

Great stay

Our stay at the Hilton was good, the rooms were clean and nice. However we had a terrible experience when we first walked in to check in. We walked up to the front desk and didn’t get acknowledged until we said something. When we told the woman that we were here to check in, she proceeded to roll her eyes and sigh and then checked us in. Not a good first impression.

Convienent

Very good

The hotel was nice but I picked this hotel because of the free airport shuttle. When I arrived I was told to use their app to order the shuttle for the next morning. I did and scheduled at 5am pick up. That morning at 4am I was notified by hotel personal that there was no shuttle and to find my own way, and pay to pay for it myself. I am a senior and never used UBER. I got to the airport and at 6am I was notified by the app my shuttle service was canceled. A very upsetting morning.

Our visit was just 1 night. We got there a little early for check in, but we easily got our room with no problem. You can tell the hotel is on the older side, but is still very clean and has all the amenities one needs. The pool was great, bar and restaurant onsite is a huge plus! Staff was very friendly and helpful. The only negative thing I have to say is that the door to the room is really heavy! I’m an average 53 yr old woman and not a total weakling, but that door made me struggle. Definitely not a deal breaker. I would stay here again.

Breakfast was adequate. The handicap room walk in shower had no handrails so in my opinion was not ADA. Nothing to grip for moving off the toilet. Bathroom proper was tight

We stay here whenever we travel and found the property wonderful!

Clean nice location clean rooms

The shuttle was not very dependable.

Exceptional

Rooms were clean, staff was nice. It is very close to the airport.

Exceptional

Everything about this place was amazing. Great food, rooms and amenities! Super clean and the staff was so super friendly. David at check in was the best! Made us all feel right at home! Would definitely stay here again.

The property location is convenient and close to the airport. The staff was friendly and room clean. I stayed in the Pure wellness room; it was great. The only problem we had was that the pool was closed for the day for cleaning. Bummer.

Our experience was amazing. Staff was amazing room huge and phenomenal with the double queens plenty of channels for the TV bathroom was large as in handicap because I had two defective arms at the time. Can’t really find anything wrong except the room coffee out of the curtain machine that stuff I’m not sure what was going on, but it was really really bad. My little change out the pods and put fresh ones.

I really liked how peaceful and clam the hotel was. Everyone was so nice and welcoming.

Five Stars!!! Made me feel as if I was a special guest like no other hotel ever did

Clean room

Room was too hot all night couldn’t sleep. Even with AC on

Close to the airport Bed is old and uncomfortable

Outstanding

Clean room, great service!

Gym Hot tub ..didnt work

To be honest, this was the hotel room we stayed in for a quick night after a flight and before heading off on the road. It was basically go in, fall onto bed, get up to shower and leave. Not a lot of time in the room but it was beautiful, clean, well-stocked. And the staff when coming in and leaving were super nice. The only downside was the breakfast situation. No continental breakfast. Meh. But even the cereal bar or oatmeal or a pastry would've counted as part of the breakfast buffet which came with a $17 price tag. I wasn't down with paying $17 for a bowl of cereal. But there was free coffe so at least there was that!

Great hotel, comfortable bed. Plenty of space in the room and distance to airport was great. The airport shuttle was perfect at 4:30 AM The pillows were not great, and the bathroom was smaller than expected.

Very good

Pleasant

Room was clean. Breakfast was not included. Very high and not good.

The best shuttle system for the ride to the hotel. The restaurant was still open at 9PM. And the room was perfect !

Breakfast - staff was great!! Food prepared with care - bacon was just the way I love it! The staff interact in a caring way - and keep attentive to coffee refills, food refills on the buffet, and also with cleanliness. They were actually the best part of the staff in my opinion. Far warmer than the front desk! They also have worked there many years and praise their management!! Although the front desk people are "adequate" - having arrived twice from international travel where hospitality truly is an art for the whole country - adequate is just not much when arriving from all day flights!! Out of all my stays in Phoenix hotels for over 25 years - this hotel could really improve in this area!! Attitude of wanting your stay to be great is a wonderful way to serve the people who choose your hotel!

Breakfast - staff was great!! Food prepared with care - bacon was just the way I love it! The staff interact in a caring way - and keep attentive to coffee refills, food refills on the buffet, and also with cleanliness. They were actually the best part of the staff in my opinion. Far warmer than the front desk! They also have worked there many years and praise their management!! Although the front desk people are "adequate" - having arrived twice from international travel where hospitality truly is an art for the whole country - adequate is just not much when arriving from all day flights!! Out of all my stays in Phoenix hotels for over 25 years - this hotel could really improve in this area!! Attitude of wanting your stay to be great is a wonderful way to serve the people who choose your hotel!

Clean rooms and friendly staff. Chrissy was the best!

The Bed was comfortable and the shuttle was great

Good location to airport. Food was great at the bar and all of staff very nice and helpful. Nothing

close to airport and shuttle was great.

Good location to airport. Food was great at the bar and all of staff very nice and helpful. Nothing

no housekeeping services available for the three days we were there.

Nice location

My only complaint was the pillows I think they were big and fluffy but your head sunk clear through in them two was too much one wasn't enough but then I'm fussy about my pillows. My husband was fine with them

Clean room

Exceptional

.

We have stayed at this location a few times before flying out the next morning. We have left our car until we return. Shuttle to and from the airport is very easy.

The staff @ the bar and restaurant were very attentive and the service was great - both in the morning and evening.

We were placed in a handicap accessible room and the shower didn't have a shower curtain so the water from the shower made a terrible mess.

The stay was good. Very clean room and comfortable beds

Passable

Great

Clean room, comfortable stay, very kind and attentive staff.

Breakfast was typical hotel buffet. No eggs to order offered, but scrambled eggs were good.

This time the shuttle driver was great! Very helpful - left on time and communicated well - being helpful to insure I had a good experience. Dropped exactly where I needed to be!! That makes a big difference to me. Check in - not as expected at all other hotels I have stayed in ( a lot!!). Usually the staff goes out of their way to greet in a friendly manner and exude a desire to be helpful and ensure you have a positive stay. I have yet to experience that kind of attitude from the woman who is on evenings. She accuses me of being rude when I want to make sure that the information about the shuttle is clear and complete (which it has not always been in the past). I chalk it up to her life experience - however, good training could improve the situation... otherwise I may choose to stay at a different hotel. The one I loved and stayed at for years has closed - they recommended this hotel --- but it is not at all the attitude of service that the other hotel offered. AND to pay $10 a night for parking ... I thought it was $6 per night ... the other hotel was always free. lI want to like this hotel - just haven't been given a reason to after two stays. Another stay coming up --- let 3 be the charm???

This time the shuttle driver was great! Very helpful - left on time and communicated well - being helpful to insure I had a good experience. Dropped exactly where I needed to be!! That makes a big difference to me. Check in - not as expected at all other hotels I have stayed in ( a lot!!). Usually the staff goes out of their way to greet in a friendly manner and exude a desire to be helpful and ensure you have a positive stay. I have yet to experience that kind of attitude from the woman who is on evenings. She accuses me of being rude when I want to make sure that the information about the shuttle is clear and complete (which it has not always been in the past). I chalk it up to her life experience - however, good training could improve the situation... otherwise I may choose to stay at a different hotel. The one I loved and stayed at for years has closed - they recommended this hotel --- but it is not at all the attitude of service that the other hotel offered. AND to pay $10 a night for parking ... I thought it was $6 per night ... the other hotel was always free. lI want to like this hotel - just haven't been given a reason to after two stays. Another stay coming up --- let 3 be the charm???

Didn't know about the breakfast?

Good staff

My room was great too I’m now a member Thank you

Great stay for stopover . Restaurant was great. Streaming options excellent. Shuttle service. Friendly Cleaning product smell (bleach) in rooms was overpowering. A suggestion would be to leave room doors open a bit after cleaning to evaporate fumes as there no windows to open.

It was clean and comfortable The temperature was hard to regulate in the room

It was clean and comfortable The temperature was hard to regulate in the room

Very good

Superb

Exceptional

The shower control was broken.

Rooms need upgraded

Availability Rooms need upgraded

Shuttle to airport was great, too!

We had a short stay but used the airport shuttle for an early flight. It was very convenient.

Staff were amazing and went out of their way to be helpful and accommodate us, rooms were clean and comfortable.

Clean, nice hotel. Rooms are comfy and a good size, staff was very helpful. Only thing was the pool was small and in front of the property and no privacy or umbrellas for cover. But not the biggest deal. Would stay again!

Wish the water was hot in the shower

Close to the airport We were staff and had to make our own beds, pick up clean towels and replacement coffee from the front desk. No complementary breakfast, $17 for breakfast.

Close to the airport We were staff and had to make our own beds, pick up clean towels and replacement coffee from the front desk. No complementary breakfast, $17 for breakfast.

Yes

Very clean and comfortable. The restaurant excellent and the staff very friendly and efficient.

Had an early flight- try to get a bagel at 5:50 AM, but was told I could not

Staff was so friendly and helpful. Bar/restaurant was great and tacos were so delicious.

Overall it was a clean property, parking was easy but you do have to pay for parking which was fine but shouldn’t have to for the price of the hotel. The bed was uncomfortable and so were the pillows. Perfect location to be next to the airport and Celebrity Theater. I would stay again.

That’s way I stay at the Hiltons

We had an early flight and found delicious breakfast snacks at 4:30!

Awesome breakfast buffet. Airport sshutttle convenient. Front desk personnel very helpful.

The overall stay was good. While checking in we had an issue with a front desk agent named Crystal . She had a terrible attitude while explaining an issue that we had . Her delivery and the remarks she made were completely unnecessary. Amira was a great front desk agent and had a good attitude!

The food at the bar was good. Enjoyed talking with Jose the bartender. The airport shuttle was very convenient and the drivers were very nice. I recommend this hotel.

Everything was an add on, the booking stated free parking but it cost $10 a day + a $50 deposit despite pre-paying. Couldn’t even grab water for free as it was $2 a bottle. They didn’t clean the room until the final night then walked in as we were changing 4 hours before checkout after knocking once.

Room was nice and spacious, the location was close to the airport. Only stayed one night we stayed here because we had a 5am flight from the airport.

Breakfast buffet was EGGCELENT! Kind and attentive Service. Clean environment and friendly staff.

The room was clean and the bed was comfortable.

Place was NOISY! Rock and roll band playing nearby all night. Paper thin wall did nothing to decrease the noise.

Yes but need voucher or else charge you for breakfast.

The room and clean and comfortable. The staff were courteous and friendly! I would stay there again!

Staff was very nice. Rooms were clean. Mattresses were old and had crevices. Carpet was shabby and desperately needs to be replaced. Elevators were quick. Parking is a ten dollar charge which is unnecessary, because they offer a free shuttle so why not parking? Breakfast was advertised as on us from the hilton welcome tv ad and then they charged $17 for a basic breakfast you get free everywhere else. The location was great for my needs but overall definitely not worth the price charged.

Very friendly staff

There is not much around the hotel, except for a night club or bar down & across the street (I could hear the music playing Friday night.). I think there are just warehouses and a large parking lot next to the hotel. The room with a King-size bed was clean and spacious. The TV had HBO Max and other streaming services. (The remote control takes a while to figure out. There are very few buttons) The staff were very friendly and helpful. Breakfast buffet cost about $17 and had the usual items: scrambled eggs, 3 or 4 types of bagels, sausage, bacon, juices (orange, apple, and grapefruit), hot brown tea (no green tea), coffee, hot cereals, fruit (cantaloupe, honey dew melon, …), and some pastry. I think they also had cold items like yogurt, granola, and some other toppings. They also had cold cereal in single serving boxes.

No free breakfast. They charge for parking lot use. Bathrooms need updating.

.as hotels.com did not ask for our flight info or my phone number the info was not given to the hotel who cancelled our room. Luckily the night clerk was able to rebook us at the same rate and not charge for an extra day due to hotels.com deficiency

Just wished I could have stayed Longer. Can’t say enough good things about shuttle service. Everyone in the hotel was very respectful and courteous.

The location wasn’t bad On the phone the front dest person was less than concerned about our getting to the hotel. It wasn’t till we arrived that we saw it was no one in the lobby to distract the front deck. It was clear that the personnel cell phone was the distraction as we waited them to put the phone down.

The location wasn’t bad On the phone the front dest person was less than concerned about our getting to the hotel. It wasn’t till we arrived that we saw it was no one in the lobby to distract the front deck. It was clear that the personnel cell phone was the distraction as we waited them to put the phone down.

On the edge of a sketchy part of town, but the hotel and the room were nice. Not far from the airport.

Clean hotel , friendly staff ! Highly recommend this hotel !

Nice

Everything Nothing at all

Everything Nothing at all

The property feels a little run down. Expensive breakfast buffet. I thought the shampoo and conditioner was overwhelming smell wise.

Very,very noisy air conditioner

The customer was very good for every department. i would recommend this hotel.

Great location, shuttle service to and from the airport. Most importantly, the rooms were modern, upscale, clean, spacious and comfortable. We will stay here again.

Great food, nice terrace to smoke cigars. Shuttle to the airport was a plus.

Wasn’t really close to anything but the hotel was clean.

Stay away, plenty of better option around the airport. Had to wait 50 minutes at 1 in the morning for a shuttle to the hotel that never arrived, because an incompetent front desk person didn’t confirm it. Never had this issue with any other hotels around the airports. Would not stay again

Stay away, plenty of better option around the airport. Had to wait 50 minutes at 1 in the morning for a shuttle to the hotel that never arrived, because an incompetent front desk person didn’t confirm it. Never had this issue with any other hotels around the airports. Would not stay again

Everything is good

Front desk lady was rude everything else was good!

Great place to stay near the airport. Shuttle was easy to use, the room was nice and comfortable. The food at the restaurant was pretty good as well!

Bathroom fixtures were total disaster!!!!!!

Convenient location. Staff very helpful. Has shuttle to and from airport.

Beds we’re not terrible Staff makes up for it love those people

When we first arrived the guy behind the desk couldn’t have been nicer or more accommodating. He even gave us complimentary breakfast. The room was big and clean and comfortable. Parking was easy. My husband worked out in the gym and said it was very nice. Overall it was a great experience. We will definitely stay again!

The king bed we slept in was awful! Very hard and uncomfortable and the pillows were very flat.

Jervon at the front desk was wonderful. He was so personable and friendly and gave us great service

We originally booked a hotel down the street, HAD THE WORST first impression and refused to stay. We drove down the street to the Hilton Garden Inn and Jervon helped me with such warmth and kindness. I know he could tell I was frazzled, he went above and beyond to make sure I was comfortable. He got us into a beautiful clean room immediately (before their actual check in time) and I was so grateful! The room was large and clean and had everything we needed. They provide coffee in the mornings in the lobby starting at 4 AM! This is a big deal! Being near an airport many people have early flights. Hilton Garden Inn gained a customer for life! BRAVO Jervon! Thank you!

Very good

Staff was very helpful. Pool area was a little crazy with colorful singing and drinking. I still managed to have a good swim. Food and staff at restaurant, very busy, but super sweet!

I love everything

Very good

Will stat again

Didn’t eat at the hotel but everything was good except I either left my little grey jacket in the lobby or on the shuttle bus this morning at 5:00.😢

Great place for a quick airport stop. The room didn’t feel 100% clean to me. There was hair on the hand towels, the sheet had a rip in it, and there was a dark spot on the one bed cover. Just kind of had that “this will do” feel instead of “yes I would return.” The staff I interacted with were very helpful and nice.

Clean hotel, easy check in process and nice views. Great location and nice breakfast for a price. I would stay here again, it’s around less than 2 miles from Sky Harbor airport with a free shuttle.

The room had several broken items, desk had a leg missing, chair broken, bathroom wall had panels missing, air conditioning unit on the wall was broken. This room should have never been rented. The front desk staff on arrival could have cared less about their job.

There was a lady front desk who treated others better then me and I’m a high level member my wife asked to use the restroom while checking in and the lady was rude , I immediately canceled my reservation and booked at another Hilton Hotel Hilton. Customer service is always A1. This is my first time in my history. I’ve always staying with Hilton for the last 37 years that I felt discomfort. I would never recommend or stay at that hotel in Phoenix, Arizona.

There was a lady front desk who treated others better then me and I’m a high level member my wife asked to use the restroom while checking in and the lady was rude , I immediately canceled my reservation and booked at another Hilton Hotel Hilton. Customer service is always A1. This is my first time in my history. I’ve always staying with Hilton for the last 37 years that I felt discomfort. I would never recommend or stay at that hotel in Phoenix, Arizona.

The shuttle was not available for the time I needed it to the airport. I had to go very early.

Excellent location relative to sky harbor. Very good shuttle service. Extended parking is very reasonable.

The staff is definitely very friendly—there is no doubt about that. The price is exorbitant for such a dated hotel; the pillows are a disgrace—they feel like sheets of paper. The bathroom drains are slow, and I couldn't get any water pressure from the taps. They charge for Wi-Fi, and they charge for parking. But ultimately, it's my own fault for not checking more carefully, as I thought this was the *real* Hilton.

Excellent location relative to sky harbor. Very good shuttle service. Extended parking is very reasonable.

Nice location to airport and Scottsdale. Lobby and hotel nice. Room and bed were OK

The staf was excellent

Clean room. Ready to find. Close to airport. Staff was friendly.

Beautiful rooms, great staff and a reliable shuttle service

Breakfast was $17 dollars, so we ate elsewhere.

We checked in late and had no issues. The room was comfortable and I got a good 2 hours rest.

The staff was friendly... our room was nice and clean and the beds were comfy...

Nice bar

The air conditioner was loud and inconsistent in cooling the room. I wish the hotel offered more or fluffier pillows.

Spacious room which is soooo lovely when travelling to feel moreat home rather than a room, with couch, desk, big King bed, and large bathrooms. Housekeeping were exceptionally good and polite, and showed they really care. Restaurant staffvery attentive, professional and personal. Older building but very well cared for.

Airport shuttle, restaurant

The room was clean and neat. No issues. I requested a shower chair and the staff provided it promptly. It was fairly quiet. The TV remote was easy to navigate. The only thing was that the breakfast included was a bit sparse. They usually have bananas but there were none. The coffee looked like Starbucks but didn’t taste like it.

Airport shuttle got a flat and we were on our own to get to the airport. Found out 10 minutes before we were set to go to the airport. I would think the hotel should reimburse us for the Uber fare. Although stressful, the Uber driver got us to the airport in time for us to check our luggage. Thanks Uber.

Close to airport. Food for a quick easy dinner was good. Mixed reviews on the staff— some great, some rude. Drivers to/from airport were really great!!

Staff at the breakfast was great

it was fine for us

Great location when flying into phoenix.

Beautiful property. Rooms were clean and amenities were excellent

Good

Had diner was great, was not able to get breakfast due to meetings.

Check-in was smooth. We stayed on the 6th floor (of 10). There was no noise issue that I noticed. No complaints about the beds, bathroom, etc. We left before breakfast started, so I cannot comment on that. The room was quite spacious. The hotel / staff texted a couple of times (maybe automated) to confirm if we needed anything or if there were any issues. We didn't have any problems, but at least they are proactive about it. This property is less than 10 minutes away from Sky Harbor Airport via a shuttle, which you reserve via a QR code at the desk. The shuttle apparently runs at the top and bottom of each hour 24/7. The shuttle was full (at 5 a.m.) but the driver was helpful and efficient. The area close to the hotel seemed a bit sketchy. However, there also did not appear to be anything close to the hotel that would motivate you to walk in the area (restaurants, etc.). If you just need easy access to the airport for an early flight, this is worth considering.

The staff here was fantastic and very informative. They wanted to help make our stay as great as possible. Property was clean and room was nice! Would stay again if in PHX.

Clean room and friendly staff

Front desk was unfriendly, keys to room didn’t twice, lobby coffee is $5.00, mediocre breakfast was $17.. free at most hotels, water in room was $2.00, no soap in shower. They vacuumed near us while we were eating dinner in the restaurant.

A maintenance guy walked in to our room while we were sleeping saying that he was coming in cuz we called in saying that our toilet wasn't working. So we told him that it wasn't us who called. My wife had to call down to the lobby using her cell phone cuz the phone on the room wasn't working. So she called in to see what was going on with the maintenance showing up early. They had told us that we had called in do to the toilet. We had told them that it wasn't us that called in and they kept sayings it was us, instead of apologizing.

It is an old hotel, I didn’t know how the television worked.

Warm and friendly staff. Clean rooms with high ceilings, comfy beds, nice shampoo/conditioner/body wash and all streaming services on the tv. Helpful bar staff. Convenient and on time shuttle. Ease of booking shuttle with excellent communication and competent drivers. Recommend and will choose again.

Efficient and easy shuttle to and from the airport. Free, but Just remember you have to schedule it yourself. Great "cold” buffet for reduced breakfast price, but you have to ask for it

Staff was exceptional here. Made our short stay even better.

nice front desk staff

Great breakfast and friendly staff

Unremarkable. No breakfast

0

Clean room great staff

They did not give us continental breakfast because we used a 3rd party. The staff was rude and were annoyed we were there.

Excellent stay.

Was a quick an easy stay close to the airport

We didn't need to use the shuttle as we had rental car. We ate outside

Very nice place to stay

Yes

Close to the airport with free shuttle. Worked perfectly for our unexpected overnight layover

Stop

My only complaint, and it is a minor one, was that the wait staff in the attached Garden restaurant were not very good about keeping an eye on customer needs. For example, at our final dinner there, my travelling companion accidentally knocked over his water glass and as a result, the table top was awash. We waited and waited for someone to NOTICE and assist with cleanup, but that never happened. Even when the hostess came and took our credit cards for payment, no attempt was made to even so much as wipe off the remaining water on the table top. That, in my mind, was very inconsiderate!

The interior of the property was clean, and the staff were courteous and attentive. Everything was positive

That it had a pool and restaurant right there you didn’t need to go anywhere It is in a very sketchy part of town

Location was fantastic very clean

Breakfast was hot, ready and tasty. The staff was welcoming and friendly. The dining area was spacious and clean.

The room was clean The terrible value for food and drink availability via the hotel bar and restaurant area and the snack sales were incredibly overpriced. The morning staff were nice and helpful, but the evening and afternoon staffs were rude and stand offish. The coffee in the mornings was easily and without a doubt the worst I have ever experienced in my life (and I literally grew up in hotels as my father managed them). The breakfast they were charging for could have and would have been a free continental breakfast at lesser name brand properties. This place needs a lot of work and this didn't meet the standards of the Hilton brand.

Great service. Everything was terrific.

Worn furnishings. Charge for WiFi ☹️

Easy commute to and from airport. Friendly accommodating front desk. Perfect for an overnite stay and out next morning at 8:00 am flight

You couldn't regulate the shower temperature. So hot you couldn't take a shower.

Expedia is worst . I booked the room but there is no room reserved in hotel and Expedia didn’t help and customer service is terrible

The shower door was worrisome. Handle was loose and door didn’t close properly. Was it a bad hinge? Could it have fallen off and shattered? Otherwise it was OK.

For no reason charge me extra money

Property is okay. Rates continue to rise as quality and service continue to decline.

The room was spotless with plenty of amenities. We loved the suite we had. It was very comfortable and roomy. We plan on staying here again. The only drawback was the lack of parking. I am handicapped and often the handicapped stalls were taken by cars with no handicap hang tag or license plate. When we told the front desk, they said they would inform their manager, otherwise there was nothing they could do. That was disappointing.

Comfortable stay, pleased with having both a fridge and a microwave in the room!!

Clean room, easy check-in, shuttle to aitport

Amazing polite and I was able to check in a little early

Great staff, comfortable beds

The room was very clean and comfortable. My only issue was the parking fee of $10 per day and the breakfast wasn’t free. For the price of the room, the parking should have been free.

Easy access to where I needed to be over a weekend in Phx.

The hotel had a dinner menu that had several options

Room was great, and clean. Close.to metro. Staff super courteous

It’s always pleasant

The hallway had a rank smell, but the room was wonderful. Very clean. Good breakfast as well.

Staff were unfriendly throughout the stay, short of the shuttle driver. Parking fees were also excessive especially considering the location. All in all a very meh hotel experience and wouldn’t book again.

Excellent very clean staff was very welcoming I will definitely be staying here whenever I visit Arizona.

great clean

Front desk was so helpful. Also the shuttle drivers were great.

Clean and nice. Appreciated that you had a restaurant there as not much available in the neighborhood. The food was good too.

Clean room and the staff was great

Staff didn’t even acknowledge us when we entered the hotel. Before that the shuttle took over 30 minutes to arrive when we could see he was just sitting at the hotel that’s 5 minutes from the airport. The carpet and chairs in our room were dirty. One night there was loud music playing on our floor at 11 pm so we called to the front desk and nothing was done. We called to the front desk again after 40 minutes and the first person hadn’t even bothered to inform anyone about it. We got no sleep while we were at this hotel. The shower had no hot water and no pressure.

Staff was on point and rooms are nice and clean

The staff and the room were very nice and clean etc. I will say the breakfast was pretty stale and picked over (the eggs and bacon) and the coffee wasn’t hot and this was at 7:30am. It shouldn’t be $20. It should be complimentary or the quality and variety of the food should be much better

Check in and check out were easy, and staff were friendly.

Rooms are old and broke down, walls are thin.Everything is up charge including breakfast and water

Clean room, pleasant and efficient staff

Clean

Clean room . Courteous staff. Appreciated airport shuttle .

Room was spotless and staff was very courteous. We enjoyed our stay.

Very clean and comfortable.

Yes hotel for a Hilton is very old and tired. Located in a low down location and too expensive for quality and location provided

Clean room. Convenient little restaurant on site with the best meatballs I’ve ever eaten. Staff were pleasant and helpful. Free shuttle to and from the airport.

Nice room great staff

Staff was very professional

Nice room, good restaurant

A very comfortable and pleasant hotel

one night cuz delay flight, but I had a vey relax night super confortable beds

There was a slight issue but the manager resolved it

But no batteries in remote to tv disappointing

The clean hotel, but the beds are very hard.

Warm water with little water pressure. We were told it was because it takes time to travel to the 10th floor. It never quite made it. Toilet was barely working and ac unit sounded like a diesel truck running in the room

TV didn't work. Asked for batteries. No one showed up. Talked to manger the next day. He was very nice. Accidents happen. But it was a pain to not have a TV all night

The helpful staff, the great restaurant, excellent and quick service, everything was spotless, good food. Everyone that we came in contact with went out of their way to be kind and give us their best help. We were very impressed and would definitely stay there again.

He seemed very grumpy and was treated sloppy. I'm a gold member of Hilton, so when I asked for food and beverage credit at check-in, I was told that I couldn't get it. When I negotiated again the next day, I stayed for 2 nights, but I only got one night's credit. I was told that the reason was because I checked in in the middle of the night. Were Asians discriminated against? I want a refund of part of the accommodation fee.

Great location, the hotel was close to everything we wanted to do during our trip. We were surprised at how quiet the hotel was given its proximity to the airport. The hotel was very clean and the staff friendly and helpful. The condition of the furniture in our room was a little worn (functional, but definitely past its prime). Easy parking.

Clean rooms and friendly staff

The staff worked with us. Room was clean and the food was good!

Staff and location

The room was spotless. The towels were nice and clean. The only thing I didn’t like was the view outside. The windows at extremely dirty and gross. I would still gladly stay at your hotel. Thank you and see you all again!

The room was clean. The employees were very helpful. I do wish the other side of the shower door opened so the shower could be regulated without getting wet before it was the right temperature.

Great room, great customer service.

Clean

Very comfortable

Room was clean and very comfortable.

Efficient check in. Responsive.

Very long week and was looking forward to a relaxing night. I found the bed and pillows to be uncomfortable, the tv would not turn on, there was a fairly strong smell of some type of pefume in the room and a few of the pillows on the bed smelled like they had been used by previous occupants. Normally the stay here is good, however, it seems like it is hit or miss, either the room is great and everything is solid or its like this trip. I did dine in the restaurtant which is always super solid, hats off to the staff and the chefs. Check in was easy and super quick. It's the rooms...very inconsitent quality. I will find it very hard to stay here again.

It could use a few updates, but it was quiet, comfortable, and safe, and the staff were kind.

Absolutely, everything was perfect all the way to the staff.

Room was in good shape. Found a live roach but chased it down

The bathroom in our room smelled like sewer! The front desk staff did nothing about it when we complained twice.

Hotel and staff were great. Clean and good sized rooms. But the shuttle left before my time (5am) and I had to order an uber to get to the airport. I tried waiting but it didn’t approach the hotel again until 5:28am

Yes everyone was very helpful

This was an amazing experience!!

The bed was ok. I had the accessible room, so the shower/tub was ok (walk in shower would be better). The staff was great and Antonia was attentive, and the breakfast was hot and delicious. The shuttle drivers were courteous and prompt.

Staff was poor. Upon arrival the check in person failed to write the room number on the key sleeve requiring a trip back to the counter with luggage to get the room number. Upon arrival at the counter I was giving the room number and upon arrival to the room the door was open and a worker was painting it, actual wet paint. I told him I didn't want to breath paint fumes all night and to get me another room and I would wait in the room for him to bring me a key. That was followed by a call to the room from the front desk asking me to come down once again. I explained the desk clerk that this was a Hilton Hotel and my expectation was they would bring me the key. This was met with disdain and a poor attitude. She just walked out and didn't even shut the door behind us. Clearly part of her job. So, the long and short is the franchisee is under paying staff and there is not enough to maintain a Hilton level of service. Drinks at the bar were overpriced also. $18.00 for drink is too much. This was the Phoenix Airport, not the Hotel Del Coronado or the La Valencia.

Staff was friendly and helpful. Room smelled like it was pet friendly but otherwise a great stat

Room very clean with all amenities, excellent staff. Would have eaten at hotel restaurant but server/waiter/bartender was one individual she was very attentive, but the restaurant was too crowded for her to handle alone. After waiting 30 minutes for her to take my order I decided to go somewhere else. She was very apologetic. Neighbor not very walkable so additional staff would help. The price was amazing and room was comparable to higher rated and more costly hotel. Really enjoy my stay and will return. Please get rid of a $10 parking fee.

Room was in ok condition. It was dated and there was missing tile in the BR. Upon our arrival, 2 of the staff did not acknowledge us and continued their conversation over something on the computer. We asked about the airport shuttle and were told it ran every 30 minutes. In the am, when we were about to board the shuttle we learned that we should have made reservations to take the shuttle. That was not told to us. The shuttle was full. We took an uber into the airport. We will not return to this hotel.

nothing to add. It was as I expected. I know I'm petty but the staff should wear uniforms.

Yes

Yes, very nice thanks!

The room was nice, bed and pillows comfortable. Location wasn't great if you want to walk somewhere, there's nothing close by (drove there). It was a last minute booking for us when our hotel had issues and had to cancel. Breakfast was $17, does have a restaurant but is pricey. Expedia's rate was much better than ar the hotel.

Clean room great shuttle driver Logan

Yea

Clean room excellent staff dirty exterior area

Didn’t eat there

Breakfast and dinner was very good.

The mattresses were very worn, we felt every spring. The service was impeccable and the front desk staff were always more than helpful from check in to check out!

Room was perfect, very clean.

Great service and a very caring staff.

If you can avoid it, please do so. If you have no choice, you will live. We booked 4 days and never had room service. They arrived the last day while checking out. Dining options were limited. When you scanned the menu, nothing ever appeared. It only said to call a number. We were booked in a room next to a dog owner that barked at any noise. I tried to complain, but the line was too long.

The staff was very helpful and friendly. The room was very clean. Very good amenities, and lots of parking if you need long term parking for your car for a trip from Phoenix airport. Close drive for food options, but nothing walkable, necessarily. They have a restaurant on the property with a menu for breakfast and dinner, with a bar. Very good food.

Someone else was in the room that we were given

Staff was poor

The hotel staff was very friendly and accommodating while we were there! We really enjoyed our stay

clean room

Good location, clean room, although the reception staff can be little more welcoming

Yes _ room was clean and staff was helpful so I did miss having room service available and ordered DoorDash, which was less than pleasant

Didn't eat there

Courteous, helpful staff, clean rooms and a restaurant and bar in the evenings.

First room had a bad sewer smell but front desk promptly switched me to another room which was great. A couple of employees at the restaurant were pretty immature and were obviously not getting along—snapping at each other and being gruff with customers. Overall would consider staying again at this location.

.

Clean room, friendly staff

Great value and close to wherever we needed to go

Very clean and comfortable. Friendly staff , courteous shuttle drivers. Nice restaurant

Clean basic room close to the airport. It’s not luxury but it’s clean and gets the job done

Clean with large rooms. Staff checked us in early. Thoughtful and kind.

Staff was great. We stayed a total of 2 nights in that hotel, different rooms, 2 weeks apart. Both times the bed was really hard and the shower wouldn't get hot even though the sink water would get really hot. It's annoying to not be able to take a nice shower and then try to sleep on a rock hard bed.

Very clean and quiet, great overnight staff. Staff helped me read my airline ticket and shuttle schedule since I forgot my glasses. Very nice!

Staff was friendly Few stains on the chair and carpet in my room. Food was ok but costly for basic food

Staff were friendly, room was clean, hotel was quiet and I felt safe around the hotel and surrounding area.

Very comfortable and clean

How clean the room was and the size very bigger than I expected

Shower leaked and soakedthe carpet. HVAC was so noisy from bad bearings on fan that we couldn't sleep. Called front desk and no ine answered. Charged extra for parking.

Staff was amazing, always kind and happy.

Room was outdated Furniture needs some attention and worst yet the pillows on the bed have seen better days. They were about 3 inches thick and you could literally roll them up in a ball. Terrible night sleep as I only got about 2 hour sleep. Would not recommend this hotel. I have to say the front desk staff was very professional and friendly as that’s why I gave them a star.

Everything was great other than my shower being cold.

Room was very clean, and the staff were friendly.

Clean room, convenient to airport. Would recommend

Outstanding service and cleanliness

Yes

Great dinner and waitress…Friendly check-in and check-out. The shuttle drivers were also pleasant and on time.

Room was very clean, and the bed was very comfortable. Friendly staff, restaurant staff not so friendly.

Yes

Not that great

My room #825 carpet was dirty and the room had a very bad order.

Yes

Convenient location and spacious rooms

Clean and courteous

Very nice

Breakfast was good, the room was clean and the staff was super friendly and helpful.

The Friday night dinner SERVICE was terrible. (Food was good) The waitress was pre occupied and distracted.

Clean rooms nice staff good breakfast great location for a late night flight in

Shower has some mold spots

Clean room, quiet and the staff are amazing. The dinner was good too. The restaurant is excellent!

Staff wonderful. Room very clean and spacious. Would stay again

Easy check in and beautiful large room

The hotel was clean and the staff were friendly. There is no free breakfast. They offer a breakfast buffet for $16.99 per person that consists of fake eggs and the basic breakfast items you would expect for free at any other hotel. It was insulting. They also charge for parking, but there were hardly any handicapped spots available.

Yes, I would say that the room was spotless. Yes, I would say that the staff was courteous. The breakfast server was very friendly and made me and it seemed everyone feel at home. The driver whose name was Mike was like a friend, he was a blessing. I worked with at least 3 front desk personnel, one maintenance person, and the two other employees I mentioned and they were all very nice. I would stay here again. The breakfast food was good.

Easy check in and overall stay was nice and comfortable.

Was told that I didn't have a reservation at Hilton Garden Inn (Downtown)...however, I found out later at midnight that I did have a reservation at Hilton Garden Inn on 3838 E Van Buren St. Was told by the front desk clerk that they, the Hilton Garden Inn in Phoenix, Az was not affilated with the the Hilton Garden In Phoeniz, Az on 3838 E Van Buren St. The Front Desk clerk then asked if there was anything else she could help me with?????????

Everything is fine. Gentleman at front desk was very helpful and welcoming.

Room was clean. Staff was very friendly.

Tom at the front desk was so helpful and kind. My room was clean and comfortable.

Good

Was good for a quick sleep before flight home. Did care for the area outside of the hotel.

Clean rooms

very nice experience overall

Everyone from the shuttle driver to the front desk staff was very nice. Would definitely stay there again.

Room was clean and spacious. No complaints.

Customer service is excellent and all staff are friendly. The inside and outside of the building is super clean

Clean room, friendly staff, nice restaurant and bar.

Clean room, friendly staff, nice restaurant and bar.

Everything was great!

Antonia at the front desk was great. Helped with an early check in as well as making sure everything was good throughout our stay

All good other than they tossed a $5 per night parking fee at me. That wasn’t mentioned when I booked the room.

Check-in was very easy, and helpful staff.

Hotel and staff is nice. Just a little inconvenient and food choices and time are limited.

The staff stood out the most, they were all super helpful and kind!

Desk was friendly. Server at dinner was the absolute worst! Extremely rude. Room was clean. Shower door doesn't seal and water goes everywhere. Beds very hard. Great pillows!

I waited 2 hours in the cold for the shuttle that never appeared. Phoned the hotel numerous times asking where and when the shuttle would be coming. They assured me it would be on its way. My final call the desk clerk said her manager would drive the shuttle to pick me up. Never happened. Finally the Holiday Inn shuttle driver gave me a ride because she could watch me stand in the cold any longer. She drove me to the Hilton in the Holiday Inn Shuttle. Hilton didn't care less. Who does that????

I got a competitive price for the rooms, the staff was wonderful. I requested a crib at check in for one of the 2 rooms and received the crib long before my son arrived with the baby.

See my wife Beryl Edney's replies please.

Nice hotel. Clean room.

We did not have any housekeeping- not even towels even after putting them all in the floor of the bathroom. Someone put new snacks in but never replaced them. We requested them in the evening when we got back and they never came. We had to go to the lobby and get them ourselves.

My room was clean and towels were well stocked. Room temperature was always comfortable. The main thing I liked about this plpp‐!ace was the friendliness of the staff.

The staff were great to work with. Helpful, patient

Clean and organized

Clean, great staff; nice breakfast, comfortable beds.

The shuttle. Each time the same employee responded with “shortly”. The second and third call we asked how long shortly was and were Told, “mam, this is a complimentary shuttle, You can take an Uber if you’d like.” True, but travelers book these hotels for the convenience We later found out through a driver from another hotel that the Hilton Garden Inn doesn’t have a dedicated driver at night. Their security guard does both security and shuttles. They don’t go every 20 minutes. This was confirmed by another employee when we checked in. If we’d known it was going to be over an hour, we probably would have booked an UBER, instead we were led to believe it would arrive shortly. The shuttle never did arrive. Another hotel’s shuttle was kind enough to take us at no charge.

Yes

They keep the overpriced (non complimentary) bottles of water *right next to* the coffee maker. So OF COURSE half-awake folks like me—maybe without their contacts in or their glasses on—are going to grab that water and use it to make coffee, right? Come to find out, I got charged $2.60 for water, when we had actually brought our own water and certainly did not need their water! After I put my glasses on, I was able to see that there was a deceptive tag on the water. It said FREE, but then in smaller type, it said that it was free only for people at a certain membership level. Again… We had brought our own bottles of water. We did not need their water, so I called the front desk to tell them that I had made an honest mistake in using their water. I thought for sure that for $2.60, they would want to have a happy, repeat customer. Instead, the woman said that this doesn’t happen to anybody else, and she made me feel bad about my mistake. I asked her to not charge me, but she did—despite the fact that we actually left THEM a fresh bottle of water, so there should have been no reason to charge us (we replaced what we used). Soooooooo cheap and mean!!!! They oughta be ashamed of themselves!

Great place to stay before early flight out of town! Shuttle was outstanding!

Clean room. Courteous and smooth check-in.

My stay was great

Everything was great but terrible scratchy towels like some cheap motel

Everything perfect but room doors shut loud. Food great. Check in great. Room wonderful.

Everything was great

Very quiet, very clean.

Pushy House keepers knocking on door super hard 3 hours before checkout on a 2 night business stay.

Very clean well kept hotel. Friendly staff. Efficient service.

Perfect. Couldnt figure the tv. Called front desk and he sent someone up . I hung up the phone. And the man was here. Young guy,very helpful and polite. He told me that If I had any more issues with tv or password for my computer. Just let him know and he would help. Front desk man, he might have been the manager was very polite and helpful too. I stayed here before a intl flight. I live in Scottsdale,az.

The hotel has an air of elegance, amazing, friendly staff, and the rooms were super quiet with an amazing view to watch the planes take on and off! Well worth it for the money!!!

Great staff Cedric at front desk Restaurant was excellent Servers Jose and Ashley 5 star ⭐️

The buffet breakfast was good (not free). I have receive free complimentary breakfast with the same menu that was good as well. The check-in process was quick and easy.

The food was amazing!! And the Service!

None

Staff were friendly and helpful, but the a/c, pillows and mattresses need updating. The electronics in the room were better than a two star property tho. I felt safe. Parking cost around $8/day

The staff was very courteous.

The staff was amazing!

Very clean rooms.

Excelente staff

Great location plenty of parking. Staff friendly. Good nights rest.

It was nice. I felt sorry for the cats running around in the back. They are starving. It was sad to see them & felt helpless. They need animal control back there.

Stay was great, beds were comfortable.

The property is always clean and quiet. The staff is friendly and accommodating. I always stay at this particular hotel whenever I am in Phoenix.

Very amazing, no bad reviews, about the hotel or staff, everything was very excellent

A staff person standing near the front desk heard us ask the front desk park where to get our water bottles filled. We had eight size plastic bottles. She walked us over to a restaurant area that was empty and stood behind the bar and filled all eight bottles. Use from the plastic gloves as well. That was amazing service!

Because I went to book a same night stay and accidentally clicked on the wrong date, I wasted my money and hotels.com says they contacted the hotel which refused to cancel and refund the booking. Boo.hotel to request

Nn

Yes. Outstanding

We stayed over night due to a flight delayed out of Phoenix, the room was huge, very clean, great customer service.

Room was clean, quiet, and roomy. Staff was great

Nice hotel. Clean. Comfortable beds. Very convenient to Sky Harbor.

Clean, friendly, and very easy to get to the airport.

No complaints

Helpful staff.

Yes

They literally didn't even have water. Staff was rude and not accommodating at all.

Helpful, friendly staff. Airport shuttle included.

Spotless, friendly, efficient staff

Everything is on pount here. Family relaxing on this Thanksgiving night

Check in staff was very kind, the rooms were really nice for having pets. I appreciate a coffee pot in the room. I was impressed with my overall experience and would stay again.

Friendly staff

Yes

The staff was wonderful, very nice. Only issues was it was raining and the room had a damp musty smell.

Nice

Nice room..staff is great!

Leaky shower faucet and peeling wall paper.

The staff here was incredible. The cleanliness of the carpets was less than desirable

The airport shuttle arrived 15 minutes after we called and driver Larry was courteous and friendly. A cheerful welcome after 32 hours of travel. Check in staff was as well. We were able to get a late supper of delicious burgers and off to sleep in our comfortables room. Well done Hilton!

Room was Very Comfortable.

.

Did not use the shuttle, I did not eat breakfast their.

Perfect

The shuttle was on time and to the airport quickly.

Lovely stay

Large very clean room

Clean and convenient! Desk staff gave great dinner recommendation

room was large and spotless and the front desk person was very kind. The bartender was also very effecient and kind

The room was clean and comfortable. The dinner was great, as well as the service. The staff were friendly and courteous.

The hotel itself looks nice and stands alone as a tall beacon in an otherwise kind of sketchy area. We were relieved to see it in the distance as we were arriving after a late flight into PHX. Our room did leave a bit to be desired. The bathroom either didn't have a fan or it didn't work (unclear) but as a result, the bathroom smelled damp/moldy and after taking a shower, it stayed hot and steamy in there which made putting makeup on difficult for the female traveler(s). Also, apparently all of the ice machines were broken... on every floor. The late night desk receptionist said the first floor ice machine was working but it wasn't. If we had planned to stay there any longer than the one night after flying in, I would have complained about several things, but we were just there to sleep before heading out early in the morning, so I didn't bother. Not great.

My day was good. The only thing I need to talk to someone about my refund on American Airlines return

Nice hotel.

The room was great. There needs to be a VERY CLEAR phone number to call for the shuttle from the airport. That was frustrating. The number I called went to VM. :(. I had to cal the main Hilton number and talk to somebody in another country who asked me a million questions that didn’t matter before SHE could connect me to the hotel. Frustrating.

Not fancy, but clean, quiet, efficient, safe and super nice people.

The rooms are clean but old especially the bathroom. Lots of updating needed. Perfect location though to the Celebrity theater

Good

Terrific staff!

Clean, friendly staff, excellent hamburger and fries in the restaurant.

Airport shuttle was easy. Staff very friendly.

We stay here a lot when we have an early flight. It’s nice. They have a shuttle to the airport and they let you keep your car in their parking lot.

Clean room. Good breakfast. Friendly and courteous waitress for breakfast.

Convenient, will stay again, courteous staff, checking in was welcoming, dining was excellent!

Good food and good rest

Its not like staying in a Hilton. Its a older hotel but clean.

Great airport shuttle service and great front desk service I’ll definitely stay here again

Everything was excellent!

Great stay no complaints

Grateful there is dinner and breakfast on site

Everything was good!

Airport shuttle services very convenient for travelers on transit Phoenix thanks

When I checked in their computer was down so and clerk had no room key

100

Great airport shuttle service!

The hotel was comfortable but breakfast was expensive for what you got. Staff were very nice and helpful

Room was clean i loved the stay felt safe and staff was awesome

Bathroom needs remodeled.

I'm giving 3 stars for staff because there is one staff member that doesn't respect guests or other staff. We chose to eat dinner elsewhere because of her. Our check-in person was very pleasant but was interrupted by this young woman, completely disregarding that we were being helped with check in. Likewise the bartender was efficient and pleasant but also interrupted by her while taking our order and assisting other guests. It was extremely unprofessional. I could relay other instances of her behavior while we had a drink but I think you get the message. She needs training or firing. Apart from her, we like the hotel.

The area feels very unsafe. The gas station closet to the hotel had at least 30 homeless/drug addicts in the parking lot. Leave there scared. Walk in and there is a man screaming at the front desk as they’ve been locked out of their room. Begging for more time in their room because their “father is sending money”. It felt very unsafe. Got to the room and the bedding looked like it was purchased 20 yrs ago. The hotel is close to the airport but it may be worth a further drive to be safer somewhere else.

Convenient to Phx airport with a hotel shuttle that was on time. Room had necessary accommodations and was clean. At check in we were given a better room at the booked price because we were Hilton Honors members. Food was good and service quick

Dinner was phenomenal. Great room and spacious.

All was smooth

Staff was great, shuttle was on time to take us to the airport. The return pickup from our trip was right on time as well. Great Job

Clean Rooms, Nice Property, Hotel offers 10.00 day parking and a shuttle to airport!

Solid Location

The room was smelly, looks quite old and the furniture very worn out

Book airport shuttle well in advance.

Clean room

Rooms were clean and comfortable; airport shuttle was clean and efficient although better information for how to get the shuttle would be helpful. The room’s air conditioner rattled all night every time it came on making it very challenging to stay asleep.

Ok

The room was run down but clean. Restaurant was overpriced and mediocre. There was not much else around though. Location for airport is great. Shuttle service fab.

A/C only worked intermittently during the night, turned it down to 65 but still hot and humid. Bathroom sink low flow and stopper not working. Needs new shower head. No extra blanket in closet. Lobby bathroom doors sticking. This is an older location and needs more than cosmetic updates.

The surrounding neighborhood felt unsafe. The staff was excellent, and the hotel itself was fine.

Nice, accomodating staff. Super friendly and helpful.

Friendly staff

Front desk was sleeping when we went down or we ordered food and they never told us it was here. They’re very lazy.

Great property and freindly staff. I would recommend this hotel.

Great stay enjoyed myself even though it was for a funeral

Pillows smelled bad, microwave would lock with your food in it, so had to unplug it to open the door.

I prepaid for this room and was told that I owed for the stay. I was asked to provide a credit card, Plus they wanted a $50 deposit. I found the receipt for payment and showed the receptionist who said that she would need to verify it.

Good

Area no walking options

We loveded

Services for people flying in and out of PHX. Shuttle service available. Staff great. Hotel clean and price was reasonable at the time we stayed.

The best kitchen by far from Holiday Inn Express.

Clean

Fine

Excellent service from the front desk, and staff. Very efficient shuttle service, and restaurant staff. Food was hot and tasty, and room was clean and comfortable.

Clean rooms

1 towel provided, called for more, none delivered. Phone didn’t work. Room smelled funky

Friendly staff and nice facility.

System is down, they could have notified before we drove 4hours. We cannot check in. We need a refund.

We were there only for the one night since we were flying out the next morning. Picked this location since it was by the airport and allowed us to leave our vehicle there for the 2 weeks were we’re gone, for a nominal fee. Shuttle driver service was prompt, professional and quick. Only negative was the morning we left our room,the halls and common areas were extremely hot. It appeared the HVAC has gone out during the night. The staff was making the best out of an unfortunate mechanical malfunction.

?

Close to airport. Nice staff and airport shuttle.

Good stop

We only stayed one night due to an early flight but everyone was great and the hotel was very clean and spacious.

Lobby AC not functioning.

Food was fabulous

Huge room and outstanding breakfast buffet.

Good location to airport. Nice facilities.

Dislike engineering dept for non functional shower in first room (406) and lobby AC non functionable.

Its close to the airport

From the moment we arrived, the customer service was truly outstanding—friendly, attentive, and welcoming. Our room was spotless and beautifully maintained, with a bed that was incredibly comfortable and made for a restful night’s sleep. The on-site restaurant was another highlight; every meal we had was delicious and served with care. Overall, a wonderful experience that made us feel right at home. Highly recommend this hotel to anyone looking for comfort, cleanliness, and excellent service.

One only thing was that the breakfast buffet was cold.

Perfect room...my son is disabled and the room gave plenty of space for moving around. Only 11 minute drive to Banner Transplant Hospital where his appointment to meet surgeon was the next morning. GREAT breakfast!

This was a completely horrible experience. I will never stay here again.

Great checkin

Loved our 2 nights here!! Time in the bar was the best!! Room was clean and comfortable!! Will stay again!!!

My room was minus the remote for the tv. I went down twice to tell the staff and called once. Maintenance never came. Also no AC in the lobby/breakfast area. the poor staff had fans blowing on them. Very uncomfortable to eat.