Hilton Garden Inn Avondale

.

They charged me for breakfast we did not have

It was spacious and nice. Very welcoming. There was an odor I didn’t know that it was coming from the sheets. It smelled terrible. Like a man stayed and they didn’t change the bedsheets. No way they were clean.

It is outdated and the pillows were horrible. The AC was working but didn’t adjust to the climate comfortably.

The pool The shower

Other than that the staff was great, rooms were clean.

Good location They don’t clean the room

Exceptional

Good location They don’t clean the room

Everything was very clean, all bedding was high quality and the AC functioned properly. The pool was open and just the right temperature, and the made to order breakfast was fantastic. When I booked the room through hotels.com it automatically included the breakfast, which would have been $18 each otherwise. It was dog friendly with grass out front, which is unusual for Phoenix.

the pool and hut tub enjoyed a relaxing experience

Friendly staff, easy check In Lower water pressure in shower, room was stuffy, headboard looked dirty/warm down

Lower water pressure in shower, room was stuffy, headboard looked dirty/warm down

Exceptional

Clean room excellent staff landscape very nice

Location, clean, and easy to check into the room The rate

The rate

Clean private buzz in The pool

Clean private buzz in The pool

The property needs a deep clean. The lobby couches were excellent to have in the sitting areas but they needed a good clean and possibly a little care. The bathroom tile had a very sharp edge where the grout needed replaced in rm 229

Location is great! Staff is accommodating and friendly! I book here every time I stay in Avondale area

Clean room, friendly staff, good breakfast

Exceptional

I’ve stayed here twice and for it being a Hilton it is very old and outdated the bathroom was dirty and the tub looked old and rusted. While in the elevator another person stated his sink was broken.

Amber checked us in and then helped our daughter from the wrong hotel to ours

I did not stay at this hotel. It was a fraud case. I booked a room for feb 23rd and when showed up they said I did not have reservations. I'm am disputing with bank and hotel.

I would like to rave about your staff - two in particular at your Avondale location - Amber and Kevin. Both welcoming and such a friendly demeanor. Amber went above and beyond to accommodate a specific request. She didn't have to but did it anyway. That was very much appreciated. It made the stay a very pleasant experience. Kudos to your awesome staff!

Scuffed room borders, mold in bathroom, the toilet stopped working, stains in the carpet, the pillows were as flat as a sheet

Exceptional

The beds aren’t the most comfortable for a Hilton. Very hard!

Toilet clogged and shower water pressure wasnt good.

The person at front desk (Gilbert) is by far the worst receptionists there is, i ask for simple request and he over here treating me like im trash honestly worst experience ive ever had.

Great hotel and staff. Very accessible, nice comfortable room. Would stay here again.

Nothing The hotel was filthy, stained and ripped carpet throughout. The bathroom tiles in the room were broken and loose. There was no housekeeping and our rooms were never made up/ new towels/ over the course of 3 days.

I had to leave?

Nothing The hotel was filthy, stained and ripped carpet throughout. The bathroom tiles in the room were broken and loose. There was no housekeeping and our rooms were never made up/ new towels/ over the course of 3 days.

Great customer service the rooms are huge and very comfortable I had to leave

Very good

Ac was cool, kuerig and fridge wasnt working. Table in 423 had a wierd sticky stain, that stuck to my hand.

Yes

Friendly staff, quiet, convenient, there were visible stains throughout the carpet in the halls.

The food in the restaurant was good.

Had view of of pool on 2nd floor. Railing outside window covered in bird excrement as well as window half way up. Drinks very weak and served wine in plastic tumbler at site down restaurant. No one else there except our table of 9. Said she ran out of glass glasses. Food mediocre. Staff was nice just thought place not unkept very well.

The property is older and showing its age, but it was clean, has great amenities like a pool, restaurant, bar, outdoor seating and plenty of parking. But the best part is the staff! The front desk went above and beyond to help me. Both of parents were unexpectedly in the hospital for different emergency procedures and staff made sure I had a room to stay in and even helped move my things when I had to switch rooms, transferring everything for me into my new room while I was at the hospital.

great stay, clean, friendly staff. Enjoyed the pool and the bar. Very enjoyable stay.

Didn’t go

The staff here is excellent!! All of them! Due to a family emergency I needed extra nights during one of the busiest times of the year with NASCAR and Spring Training. The front desk staff went above and beyond to help me move rooms and make sure I could stay as long as I needed to.

Everything was great! Check in was very quick!

Everything was great! Check in was very quick!

Building was nice, rooms slightly dated but fine. Our fridge never worked and was never fixed as a result our food spoiled. Our toilet broke twice and only worked for two of the four days. We never received coffee pods unless I went to the desk. Hilton booking systems were down whenever I went to the front to deal with an issue there was a long wait. Front desk staff were great but I feel they were understaffed. Never complained about a hotel before but this was a total gong show.

Building was nice, rooms slightly dated but fine. Our fridge never worked and was never fixed as a result our food spoiled. Our toilet broke twice and only worked for two of the four days. We never received coffee pods unless I went to the desk. Hilton booking systems were down whenever I went to the front to deal with an issue there was a long wait. Front desk staff were great but I feel they were understaffed. Never complained about a hotel before but this was a total gong show.

There were not enough towels at the pool, later in the evening. Plus, the rooms only had 2 towels which I thought was strange since Hilton usually offer 4 towels for 2 people.

There were not enough towels at the pool, later in the evening. Plus, the rooms only had 2 towels which I thought was strange since Hilton usually offer 4 towels for 2 people.

The room I was provided did not match my reservation. Specifically, I received a room with a rollaway bed instead of the two queen beds I had booked. Additionally, the bathroom was only stocked for on quest, and there were not enough towels provided. I also found the check-in process to uninformative regarding these changes. This is the second time I have experienced disappointing accommodations at a Hilton property. I would appreciate it if you could look into this matter and provide a resolution, such as a credit to my account. Due to these recurring issues, I am considering whether to continue staying at Hilton properties in the future!

The room I was provided did not match my reservation. Specifically, I received a room with a rollaway bed instead of the two queen beds I had booked. Additionally, the bathroom was only stocked for on quest, and there were not enough towels provided. I also found the check-in process to uninformative regarding these changes. This is the second time I have experienced disappointing accommodations at a Hilton property. I would appreciate it if you could look into this matter and provide a resolution, such as a credit to my account. Due to these recurring issues, I am considering whether to continue staying at Hilton properties in the future!

Bed could be better

Bed could be better

Yes

Yes

The room condition was poor. Items left in fridge, blood and boogers wiped on the wall, Oreo cookies on the floor. When I notified front desk, they said they were sorry and that they would notify the Housekeeping Manager. The nightly rate was unreasonably expensive so I'd expect better service. Would not return. Stay across the street at the Residence Inn instead.

The room condition was poor. Items left in fridge, blood and boogers wiped on the wall, Oreo cookies on the floor. When I notified front desk, they said they were sorry and that they would notify the Housekeeping Manager. The nightly rate was unreasonably expensive so I'd expect better service. Would not return. Stay across the street at the Residence Inn instead.

Comfortable beds, well located hotel. Bathroom could use some updating, and the floor was not well cleaned, but otherwise a good stay.

Comfortable beds, well located hotel. Bathroom could use some updating, and the floor was not well cleaned, but otherwise a good stay.

Michael Reid here. Somehow my reservation through Expedia wound up 2/13/2026 instead of 2/14/2026. Within minutes of receiving the confirmation email from Expedia and discovering the error I contacted Hilton then Expedia. Each blamed the other and would not give credit for my payment even if I would agree to pay the higher price for the 2/14/2026 reservation. I am really surprised! I will not be using Hilton anymore and advising others to avoid you!

Michael Reid here. Somehow my reservation through Expedia wound up 2/13/2026 instead of 2/14/2026. Within minutes of receiving the confirmation email from Expedia and discovering the error I contacted Hilton then Expedia. Each blamed the other and would not give credit for my payment even if I would agree to pay the higher price for the 2/14/2026 reservation. I am really surprised! I will not be using Hilton anymore and advising others to avoid you!

Yes

Yes

Superb

The location was fantastic and the staff was super friendly!

Room was not cleaned one time the 4 days i stayed there never wkll return!!!!

Room was not cleaned one time the 4 days i stayed there never wkll return!!!!

Every thing was fine

Every thing was fine

Check in was a breeze, room was clean and quiet!

Check in was a breeze, room was clean and quiet!

Very bad service will never come back to this hotel,when I first time went to service desk I advised the lady that I had a reservation since a week ago and then without asking me anything she told me that she doesn't have a room for me since they are all booked out and I showed her the confirmation number and then she said that ohh sorry no one advised me about this reservation,and then we went to the room and the toilet was full of poop and very stinky the bath and rooms and I advised her and she said " oh that's impossible because no one has been there since you had the reservation".rooms dirty,bath dirty,never coming back

Very bad service will never come back to this hotel,when I first time went to service desk I advised the lady that I had a reservation since a week ago and then without asking me anything she told me that she doesn't have a room for me since they are all booked out and I showed her the confirmation number and then she said that ohh sorry no one advised me about this reservation,and then we went to the room and the toilet was full of poop and very stinky the bath and rooms and I advised her and she said " oh that's impossible because no one has been there since you had the reservation".rooms dirty,bath dirty,never coming back

It accomplished the job for a staff member.

It accomplished the job for a staff member.

Rooms are very run down, they are clean, but need updating. The walls are very thin you can hear everything from floors above and rooms next door. The pool is great! Heated and the spa is very nice. Breakfast is pricy and not included in the room booking.

Rooms are very run down, they are clean, but need updating. The walls are very thin you can hear everything from floors above and rooms next door. The pool is great! Heated and the spa is very nice. Breakfast is pricy and not included in the room booking.

Great room, the staff was friendly and helpful.

Great room, the staff was friendly and helpful.

Staff was great!! Hotel was clean and convenient for our stay

Staff was great!! Hotel was clean and convenient for our stay

Very helpful staff. Clean comfortable room. Good location for us. We stayed here before and it was great, so we picked this Hilton Garden Inn when we came back through.

Very helpful staff. Clean comfortable room. Good location for us. We stayed here before and it was great, so we picked this Hilton Garden Inn when we came back through.

Room, Hallways, Elevator were dirty. When I tried to speak with a manager - they were not available. I will never stay at the hotel again. Not up to Hilton standards.

Room, Hallways, Elevator were dirty. When I tried to speak with a manager - they were not available. I will never stay at the hotel again. Not up to Hilton standards.

Exceptional

For the price we were charged for the room, we were disapointed that breakfast or continental breakfast was not offered as part of the room price. We didn't eat there.

For the price we were charged for the room, we were disapointed that breakfast or continental breakfast was not offered as part of the room price. We didn't eat there.

Location, staff and value were all good to go Essentially. No complaints other that lack of water pressure.

There were issues with the bathroom—water pressure was so low that the shower only trickledown. If the shower was running, there was no water coming out from the sink.

Location, staff and value were all good to go Essentially. No complaints other that lack of water pressure.

Clean,rooms pleasant staff

Clean,rooms pleasant staff

Breakfast was okay. Lots of options, would of liked pancakes, waffles or french toast for our little one in our included breakfast. Fruit was very fresh. Staff was very nice & attentive. The pack and play we were given was dirty and didn't lock safely for use. The bathroom ceiling had mold, thinking its due to no air vent. The tub had a yellow outline. While I recognize a variety of folks stay here, It would have been helpful if the room had some baby proofing (e.g. outlets covered, furniture that didn't move easily or is anchored). The ac unit should be higher or away from where little ones can get to it. Vents in the bathroom should be added to ensure Mold doesn't grow & expose customers to it.

Na

We only had dinner and was good. We did not have a view from first floor. did not like open shower, prefer it with bathtub to keep water inside when showering.

Not a great hotel for the price

Not a great hotel for the price

Very dirty carpets

Dirty bed,under..

Friendly front desk staff!

Friendly front desk staff!

Nothing to say

Nothing to say

While our room was clean, it seemed a bit run down. Paint was chipped and scuff marks on the doorframes and some walls, the bathroom floor, toilet, and tub looked older and a bit stained. The carpets in the hall were stained and coming up in some places. It was just odd compared to how clean and fresh the lobby was. When did free breakfast go away? But these things didn't deter from our experience there too much and we had a wonderful holiday. Oh, and the staff were DELIGHTFUL! I appreciate people who work holidays and are still so friendly. Thank you!

While our room was clean, it seemed a bit run down. Paint was chipped and scuff marks on the doorframes and some walls, the bathroom floor, toilet, and tub looked older and a bit stained. The carpets in the hall were stained and coming up in some places. It was just odd compared to how clean and fresh the lobby was. When did free breakfast go away? But these things didn't deter from our experience there too much and we had a wonderful holiday. Oh, and the staff were DELIGHTFUL! I appreciate people who work holidays and are still so friendly. Thank you!

The room was clean. Breakfast was great & the location is right off of the interstate, so I could continue my road trip without encountering much local street traffic.

The room was clean. Breakfast was great & the location is right off of the interstate, so I could continue my road trip without encountering much local street traffic.

The room was very clean. Overall it was a good experience.

The room was very clean. Overall it was a good experience.

Staff was courteous. Room was clean.

Staff was courteous. Room was clean.

Room smelled spots in the floor

Room smelled spots in the floor

Staff couldn't check us in on time because someone left their phone at home. Also one guy said "we only give one key copy here" which was super odd, got another key made the next morning with a different staffer so both my girlfriend and I had access to the room. Super weird place, never want to go back lol

Staff couldn't check us in on time because someone left their phone at home. Also one guy said "we only give one key copy here" which was super odd, got another key made the next morning with a different staffer so both my girlfriend and I had access to the room. Super weird place, never want to go back lol

Was excellent and staff was very nice.

Was excellent and staff was very nice.

Jus how fast i got n and to the room

Jus how fast i got n and to the room

Rooms were dingy & old could use a little upgrade beds were hard. For being a Hilton could have been more updated

I paid for room protection and didnt get my rrom spoke to staff upon arrival and was told they dont know why thats sold if thier not mandated to support that service so why charge,ended basically being told well it is what it is,cant help you we do have another lower room available for same cost then they try to put me in a single very small room when i paid for a luxury suit king so after a long lfieght to Az and 3 hour car ride that was not cool

I paid for room protection and didnt get my rrom spoke to staff upon arrival and was told they dont know why thats sold if thier not mandated to support that service so why charge,ended basically being told well it is what it is,cant help you we do have another lower room available for same cost then they try to put me in a single very small room when i paid for a luxury suit king so after a long lfieght to Az and 3 hour car ride that was not cool

The floors were dirty, the elevator was dirty and the floor was sticky, the side entrance doors and windows were dirty with grimy finger prints all over it, the carpet looks like it’s been there 20 years without being cleaned due to the appearance of stains throughout the entire hallway, the hotel doors had chips all up and down the frame of the door, the frame and handles were also very dirty, the hallways had dingy lighting, the other guests were loud and did not care about children running up and down hallways and loud noises in rooms after 10pm as well as in the front lobby, the hotel room itself was ok, but dated, the beds were extremely uncomfortable and I felt springs in my back all night, the bathroom was not cleaned great, floor had dirty areas, cracks in the tile and a couple lose tiles, water pressure in the shower was also not great. Overall not a great experience, and will not be staying here again. It was more like a run down apartment building.

The floors were dirty, the elevator was dirty and the floor was sticky, the side entrance doors and windows were dirty with grimy finger prints all over it, the carpet looks like it’s been there 20 years without being cleaned due to the appearance of stains throughout the entire hallway, the hotel doors had chips all up and down the frame of the door, the frame and handles were also very dirty, the hallways had dingy lighting, the other guests were loud and did not care about children running up and down hallways and loud noises in rooms after 10pm as well as in the front lobby, the hotel room itself was ok, but dated, the beds were extremely uncomfortable and I felt springs in my back all night, the bathroom was not cleaned great, floor had dirty areas, cracks in the tile and a couple lose tiles, water pressure in the shower was also not great. Overall not a great experience, and will not be staying here again. It was more like a run down apartment building.

Room was ok. Bathroom smelled like sewage.

Room was ok. Bathroom smelled like sewage.

great location, staff superb, swimming pool and hot tub were awesome, breakfast was made to order and very reasonably priced, loved the room.

great location, staff superb, swimming pool and hot tub were awesome, breakfast was made to order and very reasonably priced, loved the room.

Bath tub has no antislip in it, no shampoo.

Bath tub has no antislip in it, no shampoo.

Everything was very well maintained

Everything was very well maintained

The handicapped room was closest to the elevator, the room was large with lots of room for a wheelchair if needed. The bath area was also roomy. The premises was clean and attractive. The staff was friendly and very helpful. We had a breakfast and a supper while there. The food was well prepared, presented, and was nice and hot.

The handicapped room was closest to the elevator, the room was large with lots of room for a wheelchair if needed. The bath area was also roomy. The premises was clean and attractive. The staff was friendly and very helpful. We had a breakfast and a supper while there. The food was well prepared, presented, and was nice and hot.

Terrible mattress. We only slept a few hours each night. In 4 days there was zero room service. We had to go to the front desk each night when we returned to find no service in the room. We were promised service theme t day, but none happened. Will never stay at another Hilton Garden Inn.

Terrible mattress. We only slept a few hours each night. In 4 days there was zero room service. We had to go to the front desk each night when we returned to find no service in the room. We were promised service theme t day, but none happened. Will never stay at another Hilton Garden Inn.

The hotel was old and musty

The hotel was old and musty

Didn't eat breakfast as it was not included. Price was 10 dollars for continental and 17 dollars for buffet. The hotel is nice and staff were great, but for the price. Breakfast should be included

Didn't eat breakfast as it was not included. Price was 10 dollars for continental and 17 dollars for buffet. The hotel is nice and staff were great, but for the price. Breakfast should be included

Need to remodeling. Specially shower room.

Need to remodeling. Specially shower room.

Overrated and overpriced!!! Not so clean expensive and really not worth the price you pay

Overrated and overpriced!!! Not so clean expensive and really not worth the price you pay

All good

All good

Everything was nice!

Everything was nice!

Did not have breakfast. The entire Hotel ran out of regular coffee pods. Even the free water had something floating that couldn't figure out was it an old orange or not a bright lemon. For being a Hilton is a little bit on the run-down side. There are many newer hotels in that area I will choose in the future. Tub was black. Blankets were dingy White. The best experience of the entire stay was the air condition worked very well.

Did not have breakfast. The entire Hotel ran out of regular coffee pods. Even the free water had something floating that couldn't figure out was it an old orange or not a bright lemon. For being a Hilton is a little bit on the run-down side. There are many newer hotels in that area I will choose in the future. Tub was black. Blankets were dingy White. The best experience of the entire stay was the air condition worked very well.

it was amazing

it was amazing

Room was clean beds were comfortable

Room was clean beds were comfortable

N/A

Wonderful days, my brothers reception was here it was very nice! Na

A

A

Very dissatisfied with my Suite.

Very dissatisfied with my Suite.

Hotel was great, seating area was well lite and seat comfortable.

Hotel was great, seating area was well lite and seat comfortable.

Room is ok

Room is ok

It was adequate. The mattress was hard as a rock but everything else was fine.

It was adequate. The mattress was hard as a rock but everything else was fine.

Wifi did not work

Ok

Ok

Clean, nice pool area, beautiful lobby

Clean, nice pool area, beautiful lobby

Good place

Good place

The room was servicable and the receptionist was polite.

The room was servicable and the receptionist was polite.

Placed needs remodeling, maid service only every other day, to pricey.

Placed needs remodeling, maid service only every other day, to pricey.

Everything was great and staff was super friendly

Everything was great and staff was super friendly

Thank you for the service

Thank you for the service

None

None

Nice and quite. Good sleep. No free breakfast but for $17 you can have what would be a free breakfast at other places.

Nice and quite. Good sleep. No free breakfast but for $17 you can have what would be a free breakfast at other places.

The pillows on the bed were just to soft..Dead...and the cushions on the sofa, were non existent in the middle..

The pillows on the bed were just to soft..Dead...and the cushions on the sofa, were non existent in the middle..

Clean and staff was helpful and friendly N/A

Smell horrible you no have enough people to clean

It was a very nice motel and was very clean. The staff was very friendly, helpful & courteous. I would definitely stay there again & would also recommend it to friends & family.

It was a very nice motel and was very clean. The staff was very friendly, helpful & courteous. I would definitely stay there again & would also recommend it to friends & family.

The pool was nice.

The pool was nice.

None

None

It was a good experience staying at Hilton Garden Inn.

It was a good experience staying at Hilton Garden Inn.

The whole stay was so awful and a waste of money.. The whole experience was so regrettable.

Clean. Bar and restaurant excellent TV in the room was horrible. Color was bad and sound was awful. No options to correct

Staff was great. But definitely a older hotel my son is in a wheelchair so it was hard to open up the door to our room due to it being so heavy and slamming right behind us. I would probably book somewhere else

Staff was great. But definitely a older hotel my son is in a wheelchair so it was hard to open up the door to our room due to it being so heavy and slamming right behind us. I would probably book somewhere else

It was a family trip, was a great last minute find. Staff was great, the hotel was very clean. Will be booking here again.

It was a family trip, was a great last minute find. Staff was great, the hotel was very clean. Will be booking here again.

First room was dirty and not all linens were replaced. Second room had a clogged bathroom sink.

First room was dirty and not all linens were replaced. Second room had a clogged bathroom sink.

Staff was great people

Staff was great people

The water pressure was horrible in the room, the beds were spring beds and not comfortable, breakfast did not seem worth paying for, and the pool restroom was dirty and unflushed every time we went to use it. Despite any of that we for sure plan to stay here whenever we come to visit.

Very nice

Very nice

Pool was wonderful! rooms need updated lights did not work in the rooms, and beds were old.

Pool was wonderful! rooms need updated lights did not work in the rooms, and beds were old.

We relaxed after attending our grandson's graduation. We enjoyed the beds and the mocha Frappuccinos.

We relaxed after attending our grandson's graduation. We enjoyed the beds and the mocha Frappuccinos.

Love this place

Love this place

Outstanding customer service.

Outstanding customer service.

Clean an quiet hotel, perfect for what i needed

The water pressure in the shower sucked but besides that I had an excellent time. Just need to explore more

Very clean and comfortable.

Convenient location, comfortable bed, nice and quiet.

De las 3 noches ni un día fueron ha dar servicio al cuarto no fueron a limpiarlo

Very clean

Check in was very slow. Had to wait 5-10 minutes for anyone to show up at the front desk.

I didn’t know they allowed dogs

The server Diane was very pleasant and the food was nice Nothing to mention

Jorge was of great help

I enjoyed the clean and quiet rooms

Nice

The service and clean!

Had problems with toilet draining

Great hotel to stay in if in Avondale AZ

Nice

Avondale was a place I lived and went to 7th and 8th grades some 70-years ago. It was a much smaller area back then and is impossible to locate my old homeplace now. it has matured greatly. The main road in front of our house was a 2-lane highway which is now an I-10 thorough fare. The hotel was magnificent including pool which we enjoyed greatly! Your staff was wonderful. We even were allowed in about 30-minutes early. This is a great place. Will return if possible. Thanks for a great time.

I stayed a week and they just made my room once.

All of it

We had an amazing experience at this hotel! The staff went above and beyond to make our stay enjoyable, always friendly and attentive. The rooms were not only nice but also incredibly spacious, providing a perfect retreat after a long day. Highly recommended!

This was a last minute situation for my family. Our air went out and it really helped that the rooms were available. The property and rooms were clean and quiet.

Na

First I was told that I could have a late check out about 2 hrs however when I asked for the late check out the oriental guy was rude, and denied it because of problems with housekeeping, since when is that a customer problem? Talking about house keeping, not the best, perhaps because they are short staffed, again since when is that the customer's problem, that's management problem and should prepare for that. Third the food, you have to pay for Continental breakfast and is expensive 10-20 dollars depending on what you get, a total rip off Parking is alright but could be better The trash cans look run down and rusty, look dirty The carpet in the rooms definitely need upgrade I'm not staying here again

It was a great relaxing trip which I greatly needed. I wish your charging port in the room worked.

Couldn’t believe they charge for parking—-in a public parking lot shared with Culver’s and Starbucks in the middle of “nowhere!” Not in a city or crowded, congested area—and charged ‘per night’!

Our bathroom was very worn. The tile was dirty and rusty. The closet doors didnt open or shut. They were broken and not on the track.

It was a nice room and pretty landscaping

…

Terrible water pressure and maintenance didn’t do anything. Sink dripped constantly and wouldn’t stop. Left a day early and hotel refused to offer partial refund for unused day.

Derek did a great job helping us sort of checking in.

Nice, clean and quiet

The staff were very attentive and caring. Overall our stat was great

Water pressure in our 4th floor room wasn't the greatest.

All great

N/A

GReat

I like that this hotel had all the amenities you were looking for. From the pool/jacuzzi to the gym room all the way to the laundry room. The only thing I didn’t like is that you have to call them to come clean your room and change your sheets, but I have to remember this isn’t a high-end hotel like the suites that’s across the way from them. Other than that everything was nice and no complaints with my stay.

Fun experience

Our stay was okay. The hotel needs an update. Carpet is worn, bed wasn't comfortable, room was dusty. Its has downgraded from a 5 to a 3.

Only bad thing is the parking it needs more parking because there 3 hotels together

Great quite place,great staff

Breakfast was okay, but the eggs were very watery and disgusting.

Clean, comfy, and quiet area. Right next to a Culvers and Starbucks which was convenient and near a CVS. I would stay again.

Rooms seem to be out dated

Our stay was generally positive. The only complaint is the comfort of the beds. I am used to much better quality mattresses from Hilton Garden Inns. I hope they can do better.

Need to clean the bathroom better.

Staff was attentive and very helpful

I was prepaid arrived at 10:30 p.m. took 15 minutes before obtaining attention of front desk to let us in thhe building after knocking on glass entrance doors and pushing call nutton several times with front desk ckerk at counter.

Was not happy that they charge $15.00+ for breakfast and water bottles in your room are $3.00 unless your at certain level on rewards. Other hotels offer free breakfast. Check in clerk was not the friendliest. For the price per night on a off weekend, should have some kind of breakfast included. Oh and safe was non op. Tried staying somewhere different, but won't be back to this one..

I didn't stay there

Nice place

Safety is big to me.

Easy check-in/out, quiet, and right off the interstate.

Nice very quiet hotel with several dining options

Property was pretty clean and good standard Hilton Garden Inn. The hwy side is a bit noisy. All was comfortable though.

The place was awesome. It was quiet no one bothered me and room was clean. Felt relaxed and enjoy the stay. Thank you

Dirty sheets…I have pictures…dirty room dirty towels and they charged premium money to stay there for horrible pillows and bed..charged me for parking which I never heard of,and also charged me for breakfast…do not stay here worst visit ever

I wasn’t able to check in

The customer service was very professional and accommodating. However, I was disappointed in the cleanliness of the bathroom and the lack of essentials provided. The coffee area was not stocked as well.

Nice, quiet hotel

Very clean the service is impeccable

A

Thank You for ur services.

All staff great. No housekeeping due to how reservation was scheduled, but this was fine.

.

Great service

.

For the price of this hotel, it had thin blankets, only 3 pills for a couple and no options to have more than that. No extra soad for the shower. Just shower gel. I like to hace a bar of soap for my face in the shower. It was rated 8.6 but i dont think it should hace been deceiving in the rate. The price was over 250.00 a night. Not worth it

Lobby was nice but the room furniture seemed a bit old and worn. Also room lighting was horrible. One lamp in a large room made the room very dark.

Most accomodating friendly staff. Restaurant has great food.

Very friendly staff, clean hotel and comfortable rooms

The entire time of my stay not once did I get the service no clean towels was never cleaned. I went up to the desk on Saturday evening so that they’re aware we did not use surface towels, our phone did not work, and the window in the room would not close at all. It was broken. nothing was ever done. I never received any room service nor the window was repaired or towels. I also have bites all over my arm from something that baby.

All was good

Good except we asked if the crib was full size and they said yes. It was not 2 year old didn’t fit in it

Clean

Location is great

Convenient

Lots of noise from I-10 at night

The staff was friendly and knowledgeable.

Was charged for parking & not told there was a charge. They didn’t ask if I had a car or got my license plate. Room was run down.

Is there was a little confusion with your website? And the hotel and check in took a little longer than expected.

Good stay for good price

the bar and restaurant are amazing. food is amazing and the bartender Jody is the best! great service, friendly and on time. always makes me come back!