GreenTree Inn & Suites Phoenix Sky Harbor

Staff were excellent the Uber service was so helpful. Front desk , especially the manager was so kind and friendly . The breakfast was ok and the suite was nice and roomy. The toilet needs to be updated though, the water would not stop until you jiggled the handle.

Pool was gross

Everything was good rooms are bigger beds are more comfy now !

Room was clean, but the hotel is very outdated. Outpool was closed (June 2026). Breakfast it's a joke: waffle, muffin, bagels, cereal, milk and yogurt. No eggs or omelet, no sausages or bacon, no potatoes. Not sure how they called this breakfast. Also, very hard to get inside the parking lot, only 2 options and one was from freeway. Will not stay here next time.

Good

The staff were nice.

This was my third stay at Greentree Inn and Suites, Phoenix Airport. Some of the reasons I stay there: Staff are always friendly and helpful (and someone is at the desk 24/7), they have a continental breakfast buffet each morning, they provide airport shuttle services as part of the stay and they have amenities like a laundry room and gym.

Facility was dirty on the floor I was on. No ice machine located on my floor. Rooms not cleaned unless requested

The bathtub didn’t drain and they never fixed it. There is prostitution and homelessness in the parking lot.

The bathtub didn’t drain and they never fixed it. There is prostitution and homelessness in the parking lot.

It was amazing!!! Very kind of them to provide ubers to and from the nearby airport. Staff was really kind and knowledgeable. Room was very clean and comfortable. Breakfast surprisingly had a lot of options and the baked stuff was not stale despite the breakfast being a few hours open at the time of going. Honestly would recommend to family and friends.

The room was surprisingly spacious. It’s a good value! The pool wasn’t working. We missed towels in our room of four.

The room was surprisingly spacious. It’s a good value! The pool wasn’t working. We missed towels in our room of four.

Good

Just stayed one night. Promised vehicle was right on time for an early morning flight. Will stay again.

Our suite was very spacious and nice. Pool and hot tub had tree pollen in them-could be cleaned more often. Breakfast was ok, but not outstanding. Eggs would have added. Would stay here again.

Good

Room was adequate, though small. Breakfast was a minimal continental and place was not staffed very well. Had to pick up our own towels and rooms were serviced upon request, but not very well. Located close to airport so that was convenient, but overall not the best location. Will most likely not stay here again.

Very good

This place was excellent! I had a last-minute, unexpected situation, and I was so thankful for their location and the ability to get to the airport on my timeline! The Uber was a great experience without additional cost to me.

Hotel was comfortable clean, and hot tub was nice way to unwind and relax.

Checked in, got up to the room. Remote on the tv did not work, upgraded to a suite. Remote in that room did not work. It was not worth moving again, so television was limited. We were on the 2nd floor, overlooking the pool. It looked like pond scum on top. No way we were going in the pool. Breakfast was the usual waffle, sausage and potatoes (they were out). We went out for breakfast. Rooms were dated, but clean. No bad smells. We will not stay here again. Hope this helps.

I was in a sweet.It was designed very nicely.The layout was big roomy, usable and very comfortable.I loved it

I was in a sweet.It was designed very nicely.The layout was big roomy, usable and very comfortable.I loved it

I was happy to walk into a cool temp room from the heat. Floor in our bathroom would come up from the flooring when you stepped, weird! The tv I had to adjust cause there was no picture. Second day we were out of water for 5 hours and weren’t notified about it. A few other things weren’t cool but needless to say I wouldn’t stay there again. Oh and breakfast was whack.

Bagels yogurts Flight from Boston came in late & had to wait to fly to my next destination the next day. Found this gem. They even had a shuttle to & from airport Nice place

Room was clean. Staff was friendly and helpful. Left too early to have breakfast. Didn’t get in the pool, but it looked nice. Had a room on the 3rd floor that was like being in a sauna, the ac couldn’t keep up with the heat. The front desk was very helpful in getting us moved to a much cooler room.

It was a decent place to stay overnight after a long journey. Farther than expected from rental car return at Sky Harbor. Signs on each floor indicated vending machines. Not. Vending machines are only in the lobby. The signs should be covered. I looked for vending machines on all floors.

It was a decent place to stay overnight after a long journey. Farther than expected from rental car return at Sky Harbor. Signs on each floor indicated vending machines. Not. Vending machines are only in the lobby. The signs should be covered. I looked for vending machines on all floors.

Room was dirty, urine on bathroom floor. Cockroach in the bathroom. Broken AC, had to move rooms. Didn’t get to bed until after 2am. Next room top lock was broken off, felt very unsafe. Beds are terrible, very uncomfortable. TV did not work in second room. Hotel very run down.

Good

the room was cleaned to best of it's ability considering the mattress had old stains. The bedding was old and worn. Breakfast was good. The entry of the hotel was terribly dirty always. The staff was great

All was great. No issues.

Yes

Everything was very clean. Staff had a great sense of humor and was accommodating to the fullest on our shuttle with the luggage in their Uber account worked out perfectly.

Passable

Staff were nice but property and rooms very dated

Exceptional

I really appreciated the airport shuttle included (Uber paid by the hotel), the hot tub, the good breakfast, and the kind staff. There were a number of things that did not work well in this hotel that could use a make-over, but again the staff were kind and helpful as they could be.

Staff, airport uber, breakfast. Location without a car takes time to get anywhere or use uber and costs add up. Room had lukewarm water only for shower and were told no maintenance on duty for the weekend.

Staff, airport uber, breakfast. Location without a car takes time to get anywhere or use uber and costs add up. Room had lukewarm water only for shower and were told no maintenance on duty for the weekend.

Every single thing

For a property that is older, it is in good condition. Staff is friendly and helpful! 👏

Breakfast was hot and warm the room was clean I

Superb

We were told that full Breakfast Bacon eggs etc. When arrived we were told that bacon and sausage was only served on weekends!!!!!!!!!!! We were told that full Breakfast Bacon eggs etc. When arrived we were told that bacon and sausage was only served on weekends!!!!!!!!!!!

I likes how big the suite was The location seemed a bit sketchy

Quiet

Exceptional

Quiet

I likes how big the suite was The location seemed a bit sketchy

Exceptional

Hot tubs was hot with lot's of chlorine

My family stayed overnight before our return flight. The morning breakfast was good. This hotel is close to the airport and worked out well for us to get to the airport quickly in the morning

This hotel is just okay. The room is dated and the bed is not comfortable. The staff were not incredibly helpful.

great staff. kind and helpful. clean room. good breakfast. budget friendly!

Exceptional

Exceptional

Went back down stairs and was told we had to wait or we could go somewhere else. Terrible service.

Please provide one drinking water bottle in the room. All hotels are provided.

It was outdated but many amenities. Everything was older not updated

Excellent services..the shuttle was actually Uber so the individualized ride was quick and easy Breakfast was great..eggs, meat, cereal etc .very good value

I was catfished with the photos. Area did not feel safe.

Good breakfast, splendid hot tub, great shower, comfy bed, quiet. Better than most higher priced hotels!

Needs new pillows and bedding

Pillows are horrible and the bed would sqeak everytime I moved. Not the best nights sleep by bit the worse I've had.

This was a great stay. My son and I stayed for a basketball tournament. Its in a convenient location with inn and out burger 10 min away and many other restaurants near by. There's also a dollar tree and a gas station across the street. The staff was very friendly and welcoming.

DO NOT STAY HERE. I am shocked this place has so many good reviews. The location is TERRIBLE. The hotel backs up to public housing and is next to an abandoned, boarded up gas station. When I got out of my car, I noticed a group of men hanging out by the dumpster and as a woman with my mother, I felt so UNSAFE. I immediately got back into my car and found a new hotel to stay the night in. I couldn’t imagine having to leave that hotel at 4am to go to the airport in such a sketchy area.

We use this hotel to stay one night before our early flight. The person at the hotel stated that they had complementary Uber for us to get from airport to the hotel and then from the hotel back to the airport for our flight. When I attempted to get the Uber from the airport to the hotel for check in. I called the hotel desk and could not get anyone on the phone. Multiple attempts and the line was busy. So we paid for our own Uber to check in. When I arrive to the hotel to let the receptionist know that we were calling and the phone line was busy for extended period. She stated that she was on the phone and that she was sorry. The room was clean enough to get a night sleep and head to the airport. It’s not an extended stay hotel. I believe they have breakfast however we left by 6 o’clock and there was no breakfast out there. We were able to get our Uber complementary back to the airport. The pictures online make the hotel look really nice. However, the lobby was really dark.

Dominique & Hazel?

Clean room and I felt safe. Breakfast area was clean and provided several options.

Front office and staff are very helpful. Great breakfast!

We would gladly stay therecsfsin

From the moment we arrived we were happy with the choice. The check in was so quick with no hassle and I had the key to the room in 5min. The room was better than expected. It was clean, huge and was more than enough room for my kids and I. Swimming was enjoyable all the way to the included breakfast. The weight room/gym was also a plus. I am planning another trip and this is where I want to book again.

The hotel is on the older side and needs renovations. It is good to spend one night, but I would not have stayed longer.

We stayed here because it was close to the airport. It’s not the best area. Front desk staff were extremely courteous. The room was fairly clean. Hotel needs some maintenance and updating. On the 2nd day we could smell marijuana in the hall near our room. There were also several homeless people camped out at the building next door which has a connecting parking lot. This was our first stay at a Green Tree. It was ok for what we needed but we probably wouldn’t stay there again.

Room was dated, room key didn’t always work. Floors in hallways and elevators were dirty. Popcorn was available on arrival that tasted awful. Terrible neighborhood with holmless people sleeping 50ft away. Hard to get into property if you were coming the wrong side of road. Breakfast was good. Pool was cold and no towels available. Had to bring down towels from room. I think there was only 3 towels in room and no Kleenex. Limited power outlets in room. Gunshot hole in window and noisy ac. I wouldn’t stay here again.

We had a quick stay- the room was clean and comfortable.

Breakfast was excellent

Close to airport. Comfortable. Lots of parking.

The convenience for my visit. The property is old and needs better upkeep.

complimentary über ride to the airport was something I have never seen.

Staff was friendly. Check in was smooth. Room was clean and very large. Breakfast was plentiful. Building is quite older and some parts were under construction but noise was not a bother. Area around was clean. Very close to freeway.

Nice, clean and most of all quiet for being next door to Sky Harbor. This was my second time here and will definitely come back.

This property is very dirty pictures you see are not what you get at all. Very worn down dirty property. Was there for an hour. Lifted sheets off like I always do with every room I stay in to check the mattress. Blood stains on the mattress. i checked out immediately

Convenience and breakfast You could hear everything, and the bed was really hard.

it was close to our event

Good stay for the price for an early morning flight

Dated and very basic. We appreciated the free Uber transfer to/from airport.

The hotel said they would call Uber to pick me up from the airport. I called 3 times and waited over an hour for a ride. They are 10 minutes away. I got another ride from an Uber driver and the original driver showed up after I was almost back at the hotel. Night staff needs training in customer sevice.

The staff were all friendly. Nice breakfast variety. It’s disgustingly dirty. There was trash on the floors in the lobby and hallways. Our room windows were filthy. The jacuzzi was barely luke warm and the pool has visible dirt on the bottom. The surrounding area has tents, a liquor store and lots trash laying around.

I actually ended up not staying there, but they were very nice and gave me a refund. Other people staying there seemed content. It just didn't meet my standards. I relied on the rating. Maybe I just got unlucky with my room, it wasn't clean, may have been by accident. In my opinion rooms are more Fair than Very Good.

The staff were great— helpful & kind. This hotel is very run down and dirty. The images online may be AI enhanced.

Good location and clean No gluten free options for breakfast

Breakfast was disappointing. Cold biscuits and gravy, scrambled eggs and potatoes the next day. No meat offered. Milk was spoiked.

Very old, no ice machine on the 4th floor!

Outdated and not up to standards for what is described. Not clean. Convenient location though.

We had a reserved and paid for room. It was given away and we were given a room with different bed sizes for 3 adults when we specially searched for a king with a hide a bed as we sleep on a king now. The queen beds were in poor condition, the lamp shade was broken and the couch had holes in it. The manager email was on the front desk so I wrote to them with no response. If a room is promised through expedia, it should not be given away. PHX was packed that weekend and hotel prices were through the roof so changing at that point was not an option though they were eager to get rid of us if we would have allowed it because they were overbooked. Will never stay there again.

Loved this hotel for me and my significant other. We stayed a week and this hotel is in between everything. Room was clean staff was friendly hotel breakfast was decent. Pool was refreshing but the hot tub was lil dirty and not so hot but it was hot the whole time we were in Arizona.

Good stay

Room was clean and bed was comfortable. The air conditioner was very loud and it didn't seem like the thermostat worked. Once the room cooled and it shut off, it never turned back on. Breakfast was good but it would have been nice to have some fruit. Great location, close to airport.

Our room was not ready at check in time at 3pm. We left after waiting 1 1/2 hrs as we had to return our rental car. When we returned after 5: 30 we were told our room was ready but there was a cleaning lady still in our room! Since when does 1 room take 3 hours to clean! I will never stay at a Green Tree Inn again.

The room was a decent size. Loved that there was a microwave, mini fridge and a coffee machine, although I don’t drink coffee.Very convenient Staff could have been more pleasant and friendlier. Would walk by a staff member and wouldn’t be acknowledge. Breakfast was not so pleasant.Pool was freezing cold, jacuzzi had too much bleach to where my eyes burn.

The pool was a bit dirty

It was a nice stay but we were there 5 days and no housekeeping service and I didn’t get my deposit it back. There were no damages!

Shower didn’t work

Took a little while to check in. I think they were shortstaffed in housekeeping. The breakfast was excellent. Pool and hot tub were cold but relatively clean. Front desk staff was very accommodating. I had a late flight and they allowed me to hang out. Use the pool lobby, etc., until I shuttle back to the airport.

Smelled of smoke and unclean

Breakfast good

That the seven days that they stay at the hotel, they never clean my room or do any type of service besides that the shower drainage was clogged so everything from the drainage was coming out and he was kind of nasty. The gym Equipments were on the worst conditions they don’t even work. They’re all broken & useless,the Jacuzzi didn’t even work either. So kidna wack.

The cons: The bed was really hard and uncomfortable. The heater/cooler was super loud so i had to buy earplugs. The pool and jacuzzi were to cold to swim in.

Front desk girl was swesome No resteraunt..bar

The shower didn't get hot.

They advertised “free airport shuttle” however what they meant was “we may or may not answer to order you an uber”. In our case no one answered when we called so we just paid for our own uber, when we got to the hotel all they said was “oh that’s weird”. No offer for reimbursement, no apologies. The pool is not heated, even in 40 degree weather it was too cold to truly enjoy. Also not in the sun for the entire day so go in the morning/afternoon if you want to be in the sun. The breakfast was typical (fake eggs, possibly bacon or sausage) the waffles/waffle station was delicious though! I will probably not stay here again.

Needs a good clean, room smelled musty and room could do with a deep clean. Staff friendly and the complimentary shuttles good.

The hotel needs alot of maintenance work. It is a little run down.

Very bad smell as soon as you walk in. Lacks cleanliness and professionalism.

Smelled like smoked , super run down. Not a three star . Two at best. Way overpriced for what it is, whoever the owner is clearly is kicking the can down the road in doing renovations that are 100 percent needed. Avoid

Good

Queen bed was very comfortable. We informed night desk clerk of the TV not working and she said she’ll be up to fix it but never came by. Overall stay was okay.

Property interior and exterior needs some attention. Room was clean.

LOVED THE PLACE

Has amenities you'd need

Great location and breakfast. Thank you! I’ll be back.

Laundry and gym on site which was great Pool open late for family fun Easy check in and check out

The room we were given was not the room represented in the pictures. We paid extra for the specific room. The pool was very cold and didn’t seem super clean. The hot tub had dirty stagnant green water. We were not able to take advantage of any of the amenities we paid for.

It was ok

Cheap They had no rooms available, even though we booked days in advance. We weren’t able to check in until almost 6pm

The clerk when we checked in was wonderful. The room had an incredibly loud AC. They moved us to a different room and the key to the new room didn’t work, required yet another trip to the front desk. The breakfast was horrible.

Breakfast was good, the make your own waffles were a hit. The dinning attendant was sweet and wonderful. She was so patient with my kids and had great stories to share! Loved that they had filtered water in the lobby and ice machines. Overall would not stay again. But the location is convenient.

The room showed a lot of wear. Good AC. Beds, linens, bath, carpet all showed a lot of wear. Pretty clean. For the price I expected much better. The airport shuttle was an Uber driver, but that worked fine and the front desk scheduled it immediately.

The bathroom was okay. No conditioner in the shower - empty. The quality of soap, shampoo, etc., was cheap. Consider using a better brand, and be sure all canisters are full after each visitor. The constant drip in the tube faucet was irritating. The shower head was less than desirable. When you try to turn off the shower, you have to use great force to shut off the water, but it doesn't work. The water would not turn off. The entire system needs to be replaced. The surrounding area of the hotel did not feel safe The breakfast seemed fine, coffee was good, but I only had cereal and yogurt. I will go elsewhere for my next visit.

Staff were great. The place seems run down. Needs a remodel.

Hot Breakfast

It offered free rides to and from the airport, which was very helpful during my unplanned two day layover. The breakfast was lacking protein, too heavy on carbs. Fresh fruit and boiled eggs would be nice. My room overlooked the pool, and there was a large group of people partying there until it closed at 9pm, making sleep difficult.

Beds weren’t the most comfortable and the rooms are not sound proof. Shower pressure was good. Staff is nice enough. Would stay again.

Yes

I arrived to the property at 12:30. I did call ahead of time after my flight was delayed from Charlotte advising of my approximate time of arrival; there was no concern raised. Upon arrival, I took note that we were waiting very long while the front desk kept running back and forth from the desk to room as he check on something. He seemed very nervous as he made text by phone awaiting a response. This caused an accumulation of customers behind us in line, not yet attended to. Then I was told the king size suite I had already paid for, booked for 4 was not available, inclusive there were no other suites available in the hotel. The only option was to just take the last king size bed. Even a request for two queen, I was told is. It available. This only resorted in 4 adults to one bed after a long flight. I asked giving the circumstances as he has ran to check the room about sufficient linen and was told the room was stocked. There were not enough. I agree with management who finally responded to the text and returned the call that I deserve a refund. All justifications and explanations for such an impression cannot compensate for how exhausted bodies just needing to sleep had to be cramped in one bed. Expedia, the hotel ask that you reach out and they will approve this refund. Thank you for standing up for your longstanding customer.

Pool was pretty cold, hot tub was crowded with a sports team of some sort. Breakfast was a little shy on supplies our second morning. Otherwise, staff was friendly & it was a great, convenient location near the airport.

The noise that was experienced was crazy. The rooms didn’t seem to have any insulation from hallway noise. Didn’t sleep at due to other guests making noise at all hours.

This was a great place to stay.

Bathtub water would not completely turn off in our room, reported to the front desk. Lady at the front desk this morning, April 4, wasn't very friendly, had a frown on her face. Both coffee urns in the breakfast area were empty at 8am. I advised the front desk, but they were not replenished.

The staff is incredible. Rooms a little dated and clean. Great central location. Safe area. I liked the breakfast. Selection varied both days. They even had a free uber service to the airport. Wow.

Breakfast was great and staff was friendly

My daughter found items from a previous guest that was left in the "clean" room. We were not offered anything for the inconvenience. In fact it was just brushed off by the staff and the manager

Property had alot of people roaming the site at night, the room was clean but could have extra trash bins instead of just the restroom, cool ac so recommend taking extra blankets due to beds only having 2 sheets and a thin blanket in-between, bathtub/shower the water wasn't draining while taking a shower water was feeling up 😒 Breakfast is continental but eggs and potatoes were cold 🙄 Hotel was near Walmart, AZ Mills Mall. We had several options on fast food restaurants aswell as grocery store.

The room was not clean, but no bugs. Just a lot of dust and gunk built up on surfaces. Bed was comfortable. Bedding was clean. Towels were clean. The room just needs a deep clean. The pool and hot tub were nice.

it close to airport and asu and access by public transportation bus 48 by valley metro and plus a whataburger 2 blocks and walking distance

Building is old and room needs some TLC. Disappointed that we could not check in an hour early. Needed a shower after hubby’s softball tournament & change clothes to go to a celebration of life.

The room was nice and clean and staff was amazing

Amenities were subpar—stained pillows, no proper comforter (only a throw lined with a bedspread), and toiletries placed incorrectly, with body wash bolted next to the sink and hand wash in the shower. When I requested a correction, it was ignored, and the front desk claimed 'both are the same solution.' Additionally, the bathroom door made a loud creaking noise, and the mini-fridge was not properly secured, causing it to move every time it was opened. I will be staying away from GreenTree in the future and cannot recommend it.

Staff was friendly, check in was easy, room was clean, pool was not clean, breakfast was mediocre at best. We would stay there again.

The Hotel Staff were very friendly and helpful but the Hotel really needs updating and proper maintenance undertaken.

Breakfast good. Rooms clean and good space. Pool too cold to get in.

Those kids could eat.

My daughter found someone else's shoes and personal items in our "clean" room. It was mentioned 3 times to the front desk that we wanted to speak to a manager regarding the concerns of finding somes items in my room. But we were never contacted regarding the issue just just blew us off.

I arrived via a shuttle and the reception person on check-in was dismissive and generally unhelpful when trying to find alternate dining options, as well as with several other things. Had a VERY early flight out. The guy manning the desk at 1:30am was excellent getting me a Uber to the airport.

Nice to be in a place that felt like home with no worries.

I had two rooms, and neither one was very clean; but at least there weren't any bugs. The pool and hot tub were nice. The staff was nice. Free parking. Free Uber to airport. The only complaint is cleanliness.

The shower did not get hot. My room was clean, pillows were hard and lumpy. The property is worn. Afternoon staff was friendly. I would not stay again.

Fair place for a quick stay. Staff is friendly and the breakfast is good. Property does need upgradimg and the AC was very loud. The proximity to the airport is great.

UBER ride airport to and from hotel was appreciated!

Mattress was terrible, too soft and hard to get comfortable.

Hotel lobby was very nice, room was clean and very spacious. Breakfast was terrible. All the hot food was sadly cold.

Not very clean and in unsafe area

Clean and comfortable

Receptionist was friendly and welcoming.

Staff was pleasant, room was clean. There was no shower soap, or shampoo.

The employee was outside smoking, then came in To help. The room was dated and clean, but had a dirty feeling. There was a plug in the outlet that had 4 additional plugs in it. The light blinking uncontinuosly. There was a bug on the bed when we first got there but I smushed it before even thinking about it. Booked at the last second, served its purpose.

Nice clean room, staff very friendly, and very close to the skyway airport.

Great value for the price and very close to the airport. Will stay here again next time were in phoenix

Cleanliness and the breakfast waffle

The unit itself is OK. The staff seem friendly enough. But their execution is lacking. Very basic things were overlooked for the entire duration of our five days with them despite our better efforts to get assistance. Good news is DoorDash can actually come straight up to your room and for the most part do. So if you ever need emergency toilet paper or you can just DoorDash it. Good luck!

Front desk staff was terrible. Room had tons of problems…tv didn’t work, shower didn’t drain, shower temperature did not work at all. Only good think about stay is that bed seemed clean and was comfortable. Would never recommend or stay here again.

Rooms were clean

Staff entered room twice while I was gone. Not to clean or refresh towels, but to turn on both TV’s and move the remote. That was it. I took a picture to prove it. Tried to speak with staff but I don’t think she understood because she was using a translation app. Not a great area, graffiti, homeless people. In room- Broken window (exterior window payne), broken TV, overall not that clean.

Everything was great

Everything is fine. But little noisy if any parties going on. Better avoid sounds after 10:00PM.

Staff was friendly and room was clean.

Average room. Staff was great.

The room was ok, lacks sound proofing of any kind. The website indicates shuttle when in fact it is just an uber that they order for you. Family of 4 with two small kids had to cramp everything and ourselves into a car.

Room was clean and comfortable, employees were kind and helpful. The breakfast left us a bit wanting but it's complimentary so it's not much to complain about

Easy check in, coffee machine all hours, convenient to airport, and free uber to airport

Yes

Breakfast was pretty good. There was a fire pit outside lit.

Clean room, friendly staff, good location

Dominique at the front desk was fabulous. His vibrant personality was just what I needed after a long travel day. Room was spotless and well kept. Not much to do in the area but there are multiple food options including Chipotle. Hot tub had a pretty rough surface, and that’s my only complaint.

Seamless transport via Uber (covered by the hotel) to and from airport!

Good front desk people!

Two queen beds

This place was so good

Staff were courteous and helpful. Very good price point for Phoenix. Room had some cleanliness issues. Staff worked to address these. There needs to better minimum service for basics like garbage removal from rooms and restocking room supplies

Dominique was the best front desk person I’ve met in a long time! Keep him around. Very helpful and friendly.

Terrible hotel Terrible service bed with bedbugs floor so dirty they never replaced shampoos breakfast not great

Staff was great but pillows were hard as a rock and guest in room above was very noisy till about 12:30am didn’t get much sleep!

Ok, older hotel. The morning coffee was warm, but not close to being hot. I had yo go to Starbucks. But just for one night. I would rate at 2.5 stars.

Absolutely terrible establishment. When we showed up there was nobody at the front desk. Waited 20 minutes for him to show up. Meanwhile other guests with problems and complaints began to show up and wait with us. When he did show up, We were double charged. I had already paid in full through Expedia before we arrived. I even had my receipt printed out and showed it to the front desk attendant. He said he would not charge us when he saw it. Woke up to see my bank transactions and he had charged us! Liar! It was 3:00 in the morning because we had an early flight to catch so we couldn’t even talk to a manager before leaving. This place is terrible. You couldn’t pay me to stay there again! Please, go ANYWHERE else!!!

Domnquia was amazing every time I saw him. When I first arrived, it was late and he was walking the parking lot to ensure there was no sketchiness happening. He was so warm and welcoming with all his customers. The room was very large which was very nice but the pillows and shower head were in pretty pepper condition.

Overall, not a good experience. Cleanliness lacking, hot tub cold, but the worst part was on the morning of departure, I returned to my room around 10 AM after getting some breakfast downstairs in the lobby to find that the cleaner was halfway finished cleaning my room and my belongings were on his supply cart. Checkout time is 11 AM but I had a 12 PM late checkout. Regardless, very intrusive that someone entered my room before it was even checkout time seeing that the TV was on and my belongings were in the room and he proceeded to start the clean. Terrible..

Clean rooms

Staff were very friendly. Room was clean. Pillows and bed weren’t great. Breakfast was basic, waffles, eggs, potatoes… no meat though. Was fine for a quick one night stay.

Room was a bit too dark. Also there was a coin from a foreign country under the pillow from one of the beds, I wonder if person staying in room before us leave it there and house keeping never changed bedsheets. I only stayed for a 12 hrs layover so I didn’t pay much attention. Breakfast was good tho. Hotel is not bad, is just ok for the price, maybe good only for a quick layovers instead of being stuck in the airport.

Too expensive, moldy bathrooms

Great location. Clean room. Friendly staff!

The room was clean and quiet. Dominique, our check-in staff was awesome. Quick an easy. He gave us good tips on local food, gas, etc. lot the fire pit for us to gather and chat for the end of our journey.

Very clean room; convenient to my conference center

The floor was softer than the beds, it was like sleeping on concrete with a mattress protector. Say on the dipped in couch in the room and itched. Bathroom was decent but if you going to make it look clean, then clean up around the tub before cover dirt and mold up with caulking. Didn't eat the breakfast, wasn’t even told what time it was served or where to go to get it. Parking lot is dark, asked for a room that was wheelchair accessible, had to have my husband carry our daughter up stairs because it was too high to get a wheelchair up it. Wouldn’t stay back here again definitely learned out lesson.

Ok

2. Hotel phone system won't allow calling front desk ("broken"). 3. Hotel phone system won't allow setting wake-up calls. 4. No doorstop on room door, so it slams into wall. 5. No desk lamp. 6. Dim overall lighting in room. 7. A/C blows directly on desk user. 8. Curtains won't close completely, so light leaks into room. 9. No wastebasket in room. 10. Noisy fridge. 11. Only luke-warn water in shower at 11:30 PM, no hot water. Less than 10 people were staying at this hotel last night, which is a clue: DO NOT STAY HERE! The only good thing was that the breakfast waffles were very tasty.

Walls are very thin and had people fighting at 2 am and slamming the doors. The bathtub water wouldn't shut off so we had to listen to the water dripping all night. Got to the place to check in and nobody was at the front desk and you can hear the staff talking and arguing. The surrounding also did not feel safe. I would not stay here with kids.

ok

​I want to share how impressed I am with this property and its staff. After reading some concerning reviews on Google and Expedia, I reached out to the location manager via email and phone to discuss my concerns. I am happy to report that during our four-day stay, we found absolutely nothing to complain about. ​The suite was extremely clean, fresh, and very accommodating. It’s clear the property is well-maintained. While the breakfast is a standard continental style, the dining area was spotless and the food was served hot. They even offered a complimentary Uber to and from the airport, which was a great touch (even though we didn't need it). After researching the owner’s story, I’m even more proud to support this business. We will definitely be returning to GreenTree properties!

pool not open and was reason we booked there had to change rooms after being unpacked no discount for either inconvenience

Excellent. Please try to provide complimentary drinking water.

Bad room condition mold on shower head, holes on the walls, walls breaking down, wierd metallic water smell. My car got vandalized, a whole mess. Management found me a room after 2 hr of being in my car motnhaving had a shower later in the morning and I had to call them otherwise they wouldn't have done it. (They wanted to charge me. Only when I said it's not my fault they later on told me they won't charge me. I will never go to this place again.

I was woken up at 1130 PM to guests fighting in the halls.

Everything about the room and my stay was excellent except for NO hot water in the shower! I actually could not take a shower because it was very luke warm at best.

The room was small but great.it was amazing. Breakfast was nice. The floors were not good. Parking was easy. Parking was huge. It was nice to stay. The bathroom was clean the telephone was great. The desk was nice. They had a great laundry room. Hall floors wee clean. The. Front desk person was great. The tv was nice. The breakfast was nice and clean

Pool needs to be heated, staff was nice, bummed about Hot tub closed, breakfast was ok.

not s nice as pictured

Staff was great hotel needs some upgrades

Clean & comfortable, certainly would stay again. Breakfast was standard hotel fare & very acceptable. Transport to/from PHX is by Uber & paid for by hotel.

Reception staff was over the top friendly and helpful.

Beds are from about the 80’s I’d say. Could hear the springs when you get on it. Not comfortable. Don’t look up in the bathroom. It needs paint desperately (mold or something in the corner) No snacks or drinks due to waiting for a vending machine I think. Broken water dispenser so could not have a glass of water. Lobby and grounds were nice. Staff was nice. Breakfast was good. Complimentary Uber instead of shuttle bus to airport. Some really nice things and some kinda bad things.

Room was clean, staff was very friendly and helpful!

and she had to clear everything through corporate. I ordered a brace, paid for it myself and the manager picked it up for me. There are 2 steps up to enter the back door where I parked. There is no handrail. I made it down this morning then didnt see the half inch drop at the end of the sidewalk. There should put a white stripe at least. Usual full breakfast but no meat, I took some potato chunks but they werent fully cooked. I couldnt walk to the microwave so i just had a blueberry muffin.

Great room good TV good service and the Uber was awesome to the airport

Clean

Great experience!

The rooms were nice and clean and tidy.The phones in the rooms didnt work and they failed to mention that. No bar or restaurant, but you could order out i guess. No airport shuttle, but they did offer free uber to the airport.

Yes

Good all

Very friendly

Dominic, at the front desk ! what a guy! Everything went great , the pick up was swift and efficient at the airport, and I was pleasantly surprised with this little phoenix gem

Staff was friendly but the hotel is close to being in disrepair.

This place is dirty and smells

You didn't give me a receipt, the toilet in the bathroom ran constantly and the repair guy couldn't' speak English so he didn't' understand the issue, there was no light in the Livingroom area so you couldn't read or do any work at the desk there ( there was a light switch as you walked in the room, but you had no light installed!), there was no blanket in the closet so I had to put my coat over me on the bed to stay warm.

Convenient, clean, nice staff.

Staff was friendly, service was good

Uber return to PHX was done at 5:30AM . Missed Hotel Breakfast which started @ 6am but was able to get an apple and coffee. No hotel phones were working so no wake up call! No business center so could not print boarding passes Room was clean and comfortable! one night stay ok

Room felt neglected. Smelled moldy.

Did not feel safe at all , bad area , nothing worked in my room. I checked out withing and hour

Clean room, no smell

The room was clean. We could only get the weather channel on the tv.

Hot tub was broken and the cook told me they only serve meat at breakfast on the weekends

Staff was very helpful especially the mgr. Nice and clean place.

great breakfast

Room was ok. Staff was very kind 😊

Tv remote did not work well

Friendly and clean

clean, courteous staff - especially Mary at the food services who went out of the way to make sure we were taken care of at breakfast.

Needs to be better communication among the staff. Breakfast was just ok. Did appreciate that something was there to eat. Would not recommend this hotel to friends or family.

This place was so good

Amazing staff

Roon is beautiful and clean

Television had no remote. Once I got one from the front desk, then it had "no signal", . Finally was switched to another room., after 4 trips to the front desk. The phones on the room did not work, and there was no instructions on how ro call the front desk if the phones were working.

The room wasn't clean, hadn't been vacuumed, tub drained slow. I was standing in a foot of water when my shower was done. The pictures on Expedia and on Business Profile look good, but not a clean place.

Great room, clean and very spacious. Front desk guy was very helpful and informative.

The staff was great, the breakfast awesome with other food items to purchase available, and best of all UBER rides to and from the airport that beats a shuttle hands down with them arranging it all. Will stay there again. Dave

Absolutely

The beds had bed bugs and I couldn’t sleep. The neighbors were constantly fighting and one of them had a dog barking constantly. I wish I could get my money back for my stay.

Breakfast could have had bacon or sausage.

Nice, clean, and good service

Run down and parking was iffy

Very spacious room.

Staff was great. Location was very convenient. But the toilet wasn’t working properly it was backing up. Staff was prompt to check but it didn’t work.

Staff was fine, but the room was run down and disgusting.

Staff was courteous and room was a nice size. We ran out of toilet paper in our room because there was not an extra roll. Larger towels would be great! Breakfast was appreciated.

.

I didn’t even check in, told them to cancel at the desk, the place is dirty and dark and you’ll wait 10 minutes just to have someone be rude to you. Didn’t feel safe there.

Clean room, convenient to airport

No hot shower, TV broken, AC broken

Lean rooms

Hotel needs remodeling , tv didn’t work . I asked the first time and was told to go up and bring the remote control back . I did , then I asked if someone could check the tv out while I was out , nobody did . I have never complained about a hotel because I understand things are not always Perfect . I left today and needed to stay longer . I was not about to do that again … sorry for the bad review . If you’re going to be on the hospitality business , you should know you are in the hospitality business …staff was friendly or I wouldn’t have stayed 1 night.

Great stay, friendly smooth check-in after hours. Great breakfast buffet and free uber rides to and from the airport. Highly recommend if needing a place to stay near the airport!

A big bowl of ok. Suite vastly overrated and the abandoned gas station creates major eye sore to a hotel with potential. Hotel us making changes and also no shuttle service to airport is a major problem. Its your choice for cheap and quick stay.

shuttle was very easy to use.

If I could leave this hotel zero stars, I would. There were no accommodations at this hotel, as far as checking in early, checking out late. We were told they were short staffed the whole weekend. We were told to ask, to have our rooms cleaned and staff would not pick up calls from our room. We would have to go downstairs with our needs. There was no staff at the front desk during after hours (930pm) Mind you, it was not alot of ppl staying here based on looking at the parking lot. This hotel should not even exist in my opinion, whoever the owner is, needs to rebrand and start over with employees that want to be here. Our trash was hella full, to the point where I had to buy trash because the cans in the room were so small and it was literally one person cleaning the rooms occupied. We also had broken plug outlets.

Nice spacious rooms that are clean and comfortable. Friendly staff.

Good

No onsite Shuttle service, offers Uber to airport Terminals only. I opted to keep my rental car and drive myself to the airport in the morning to avoid waiting for uber pickup. Nice lobby, but room furniture worn. Be aware. Urban area with fair amount of foot traffic.

Thank you

Overall very good Nice firepot & hot tub. Walking distance to many food options

Pleasant stay

The amenities at the property were outstanding. The pool, the hot tub, the gym and the breakfast were all excellent. When I arrived to check in, there was a sign at the front desk helping another guest as I waited. I heard someone in the back I said, excuse me, and then they came out. The gentleman was nice but yet I thought it was unfair that they put this sign out and they were just sitting in the back in the first room he gave me the heater was not working and he graciously changed me to another room what I noticed in both rooms was that there was no remote control for the TV. The location was conveniently located around entertainment, venues, and close by the airport.

Everything was good.

Nice staff

Shout out to the lady in the breakfast area, not only she was very efficient and immediately restocking what needed, she was working with a contagious smile on her face! Great breakfast too! The only downside is the water not being drained enough in the shower.

We had to cancel our trip due to concern over the government shut down. When we forgot that Green Tree Inn was our last stay over, we were not able to cancel for any type of refund.

The staff was great , it was very clean, and I liked the security. I went to pool and a nice gentleman brought me a towel.

Friendly staff

Not good

Bathroom was overflowing and the front desk li

Staff was very welcoming & kind. On-line pictures vs arriving in person are 2 totally different visions. Online showed a well kept beautiful hotel/rooms everything is very outdated, beds are very bouncy pillows were very flat, room was very small vs what it looked like in the pictures. Area didn't seem very safe at all, walls are very thin can hear everything & everyone around you.

Good value. Friendly staff. Complimentary Uber service to/from airport was efficient.

Good place to stay. Good breakfast and friendly, helpful staff

The room was clean and tge staff was nice.

Clean & comfy. Breakfast was good. Location near freeway, restaurants & stores

Sheets were itchy and thin. Walls were so thin I could hear every word in the rooms next to me and out in the hallway

Clean

Stained sheets and slow help at the front desk.

Yes

Uber works great

I was only there for an overnight stay close to the airport. The room was clean but could use a thicker blanket or comforter.

Room was very clean but the room and hallways need new carpets. Many stains.

Room was disgusting lots of cracks in the ceiling my wife got bit by bed bugs would never stay in this facility again.

The bed is extremely uncomfortable! Back pain insane right now. The noise is strong, is like pop are getting inside your room. The doors close super strong and it’s really noisy. The airport shuttle is great, people are nice and breakfast is good, but overall I will not recommend staying here. It needs major maintenance and cleaning is lacking.

The staff was very helpful and courteous

Appears hotel rooms were over booked that led to cancellations or down grading of guest rooms .

There were bedbugs and we had to ask to be changed to another room. Went to the next room and there were roaches in there. This place was dirty and the surrounding area felt unsafe. Would never stay here again. The worst experience ever.

Enjoy my stay very good breakfast

Rooms were dirty

Definitely not what we were expecting. Staff was good, but the hotel was very dirty. It really needs some work. The bed was comfortable, but carpets in dire need of a good shampoo or replacement. Lots of damage on the walls… sort of covered with paint. If our arrival wasn’t so late, I would not have stayed

Staff was friendly and quick upon checking in.

Wonderful staff, especially Nikki at the front desk & the lady providing breakfast..they're always so helpful....clean rooms, great breakfast selection, convenient & has airport shuttle....will stay here every time I'm in town!!

The place was clean and friendly staff but they were unable to give us a late check out. Said they were booked but I hardly think an extra hour would have made a difference

Room was great, breakfasts were included and good. Only thing that could be better was that there was a shortage of staff and their phone system wasn't yet upgraded

Good and courteous staff.

Hotel a bit outdated. The room was clean and service good.

Nice and clean room, good breakfast, nice staff.

This was the worst hotel I have ever stayed in. Everything was bad about it. For the money, it is a rip off. Very noisy, tv did not work. Paint peeling off walls and doors. The workout room had old equipment and no mats. Breakfast was not good or healthy. Bad neighborhood . Total rip off for the money.

Very friendly staff. Clean rooms. Nice property.

The pillows were very uncomfortable and not king size for having a king size bed. But the workers were very friendly.

The place was clean and quiet. Needs some updating but that was not a problem.

Ok for an airport stop. Staff was lovely.

All professional and good.

Check in took 25 minutes but not really the fault of the front desk staff. While we were waiting one guest came back and said her room hadn't been cleaned. Then when we got our room ours hadn't been cleaned either. We were given an upgrade which we appreciated. Toilet paper is cheap and towels are thin. This place needs to get its act together a little better.

Good everything

No heat in the room.

clean hotel, friendly staff. No heat in the room.

Very clean

Rooms are spacious but out dated beds not comfortable restrooms need to be remodeled.

Would definitely stay again. Good price.

Clean rooms

Toilet barely flushed and ran the whole time. Didn't get housekeeping or new towels for 3 days. The pool was uncomfortable because of how sharp/rough the plaster was. Fitness area had no actual work out equipment. The hotel was run-down and dirty.

Only good thing about going here was the very kind check in staff other than that I would not stay here again. The restrooms are disgusting, the toilet seat is stained yellow. If you’re looking for a comfortable bed it’s not definitely not here, there is not really a comforter on the bed just a sheet with a cheap thin cotton blanket.

The lady at the desk when I checked in was super nice. The bathroom shower lever does not work so the water piles up when I was showering. I had to turn off to drain the backed up water.

No one was at the check in desk.

Super easy check in with friendly staff. Very cleaned room. Stayed in the family suite which was nice and hospitable.

It seemed very rundown and in need of an update. No placards for door knob asking for room clean up or do not disturb. Staff was not super helpful. Toilet was a kids height, very annoying. Room was Spartan like, very sparse. Room door would not respond constantly to key. I will stay somewhere else next time

Left before breakfast. Ride to airport was fine. Pics online made it look a lot nicer and rooms bigger, was not the case. It served it's purpose!

It was a pleasant experience.

Great

Don't blame it on the staff. The Green Tree Inn does not take care of this building and apparently they hire illegal immigrants who have ZERO ENGLISH. This place is disgusting. Isn't it illegal to post fake photos? I will lodge a complaint with Experian and request a refund! I would have left but I had no car during my stay! Turn the lights on in the damn lobby!!!! It is so dark and dingy. The carpets are shamefully disgusting.

Every thing was as expected. Very nice, organized and efficient.

Easy check-in clean beds

Room was very clean, property was quiet, staff very polite, and pleasant.

Great staff, very smooth check-in.

The value was great considering there is a breakfast included with hot items and sufficient protein. The room was a classic hotel room which had been remodeled. The staff were very courteous and helpful. At this time I'm traveling for sports competitions so that's all I need. There was a quirky aspect whereby there was only one small waste basket in the hotel room and I think it's because they were trying to discourage people from eating in the rooms. But that doesn't really affect me given my purpose for travel. Also there's not daily room cleaning by default and I didn't see it offered, but again, that's not very important to me if I'm traveling for sports competition.

Convenient

Dominic was great! I believe that was his name.He was working the night shift. He was very nice and cordial.He walks around outside to make sure all is well so I didn't have to worry about my car. He was very nThe room was as expected. Everything appeared clean

The room was comfortable and clean, and bonus there is a microwave and fridge.

Good

We stayed at this hotel only only one night , but we had a great experience. What truly set this stay apart, was the exceptional service provided by Dominique, a staff member who went above and beyond to make our visit unforgettable. He was kind and extremely helpful about every small need we had.

Front desk made great suggestions for food and entertainment

Property is starting to show its age. Faucet in tub would never fully shut off. TV had to be reset after turning off

Very convenient location to airport. Great staff!

More pillows

Room was clean enough but sparsely furnished and dimly lit. Quiet and private, though.

The rooms were okay beds were not the best the cleanliness was not good the was a pair of dirty socks right at the end of the bed, TV remotes and TV's did not work right. They really should upgrade there security cameras and get security guys and fix the fence that is around the area. My truck got broken into and my work tools stolen. The manager only sent me a skit of the edited videos of my tools getting stolen. Other than that it was ok

I love how NIKKI from reception received us .very loving,courtaceous,kind and welcoming.Thankyou so much Nikki.you are very hospitable .we enjoyed our stay there.

Aĺl in all it was a great experience. The only inconvenience was the pool was closed for cleaning.

Room Bad condition, AC unit noisy and not working right. Bed sheets old without cover.

This place has bed bugs

Our stay was excellent.. Staff were friendly, hotel was clean.. felt like we stayed at an apt...

Great staff, super clean rooms, bed was not too bad and could be better for comfort

Terrible smell

It was a good stay breakfast made me kinda sick tho and the air wasn’t really running good but I lik it an will return

Quiet place

The "greeters" were rude. A $100 deposit was added to the bill without being told when we booked the rooms. There was only one luggage caddy. The elevsator is at the opposite end of the building from the lobby. The "shuttle" is an UBER. The room towels were unusable as they smelled like grease.

Good value for the money and convenience to the airport. Hotel could use a little updating and had a couple of maintenance issues but certainly would use again on another trip.

Reviews were really good, my experience wasn’t the best.Came in after late flight. Air did not work, toilet running. Asked to change room , was told to wait an hour to see if it works, this is after 11pm! Went down again & was then given a room with air. Shuttle service was actually a free uber and that was great! It was clean enough and beds were ok comfortable, desk employees were arguing, breakfast was as expected. Reviews definitely did not live up to our experience. Unfortunately.

Breakfast terrible

Great job Nikki. Appreciate the good work.

Close to airport.

The lady at the front desk was super helpful and accommodating!

It was easy check in and check out.

The pool and hot tub not working. The pictures make it look more like a resort but it is just an ordinary hotel.

Room did not look like the pictures I saw when booking. There was one small wall sconce for room light. Missing the fixture just a light bulb on the wall. Everything appeared clean but run down/ old. Average stay

Cancel my room 😒 without me getting there

First let me say the front desk staff was great and the uber to and from airport was easy! The hotel itself is not great. Needs updating, pool and hot tub were drained with no heads up. Went to breakfast and almost everything was gone 1/2 hour before it ended and nothing replenished. The area itself has a gas station and liquor store across street and a chipotle and wing place nearby but that’s it. Housekeeping barged into my room without knocking even though I was told there would be no house cleaning during our stay. It’s close to airport that’s the only bonus. Wouldn’t stay here again esp for price

Property is run down

Blood or ketchup splattered on wall, floor, ac, and blinds upon arrival. After being up 22 hours, too exhausted to complain and move. Hopefully didn't sleep in a crime scene.

The room was clean, and smelled fresh.

My issue is I did my booking on 09/18/25 and we got there a little last night to check in due to driving to PHX for about 12 hours or so. They gave us a room on the fourth floor right in front of the elevator. Around 6 in the morning they are doing maintenance and fixing the elevator and there was loud banging noises for 3 hours straight. I went downstairs at 830 I spoke to the reception and told her about our advanced booking and if they knew there was elevator maintenance today and why we got that room. She said they were aware of the maintenance and they are fully booked that’s why we got that room last night. But my problem is if y’all know there’s loud work and fixation at the elevator then why is that room even open to book or stay at???? I don’t understand that part.They could’ve even told me to cancel the booking if they were full. I had 3 weeks to plan a stay in Phoenix. Just because there’s open room doesn’t mean you shove a customer there to make your money. The customer has to be able to to stay and be comfortable. And after just long journeys that what we got in return for booking a company like GreenTree. Will not be using this company anymore.

Our stay was very disappointing. There was noise coming from somewhere in the middle of the night, so it was hard to sleep. The shower water pressure was extremely weak — I couldn’t even wash my hair properly. They also charged a $100 security deposit without informing us in advance. On top of that, the elevator wasn’t working, and we had to carry several large bags up to the 4th floor. Overall, not a pleasant experience and I wouldn’t recommend this hotel.

Staff was good, no complaints. Lobby appeared to be updated. The rest of the hotel was old and in need of a good facelift. Like perhaps strip everything down to studs and rafters and start over. Pool and spa was green, they drained them while there. Elevators were down and required attention while there. So overall is a ok.

The elevator was down and everyone had to use the stairs. I put the clean my room sign but nobody cleaned it and i called the front desk and ask why? He said they already left and i said i need clean towels! He said come down and get them.the mattress is the worst I’ve ever slept on! So weird pillows as well! One is so low two is so high! The whole hotel is falling apart! Completely different then its pics and its rating! This hotel deserves maximum rating of 4. Everywhere smells weed in and around the hotel too!

Rooms are comfortable spaces lobby cmean and cozy staff are wonderful very quick to respond

Both TVs in suite didn’t work; one of the boxes had a cord unplugged, the other had to switch the input. The desk clerk gave advice vs having anyone come fix it. The elevator worked one time during our stay. And the cleaning lady started trying to enter the room an hour and a half before checkout, a total of 3 times. The breakfast was good and the bed was comfortable.

It was a great stay

Nice room

Dominque was amazing!

Great loved it ! Clean

Room was not clean and the bed was so bad

Night front desk clerk was not helpful or friendly. Rooms did not appear the cleanest, did not feel safe the moment I walked out the front door.

My brief experience at the establishment was quite comfortable; the front desk staff was amazing patient and very helpful. Next time im back in Arizona i will book again! 😊 #Arizona #Staff #Experience #Booking

Airport shuttle worked well. Dominique at the front desk was awesome. He did great with everyone that had their flights canceled.

Airport service and breakfast are good!

The rook was gross, carpet is sticky, area is overall bad but the gentleman at the counter, Dominic was very friendly and welcoming

Hotel was old and musty

Yes

Cleanliness could be better. We had a nice spacious room. This hotel offers Uber rides from and to the airport. Pool is open 9-9 breakfast is 6-9

I rated the property on the poor side, pool was out of order, Tv did not work, and plumbing was sluggish, however dominique at he front desk was outstanding. If I was rating him he would get 5 stars. Thanks

Very satisfied, the girl at front desk,Hazel was very pleasant and helpful

Pool/Hot tub/Walkable Gas station/ liquor/ food all within reach..

The staff were friendly.

Access to food without driving

The rooms were clean and smells good.

Two hours after checking in we had room service try to come in without knocking to check the soap. That’s something that needs to be done before check in time. The whole not knocking thing is what ruined this hotel for me. I was in the shower and my husband had to run to the door to keep her from coming in

Landscape needs work to brighten up the place

Booked this hotel for a few nights. The surrounding areas doesn’t look the best. The landscape of the hotel needs work BUT my stay was good overall. Matt was awesome, very communicative, attentive, & helpful. He was such a sweetheart

Room 408 on the top floor,highly recommended if you enjoy affordable suites!We will definitely be back!

Great place

Air conditioner was very loud

All good

Nice stay

Amazing time

No one at front desk for over 5 minutes, called the number, he came in then from outisde. Although, he was a nice friendly guy, then. Hotel seems very basic. No phon3 chargers or extra blankets or pillows. Bed was comfy. Parking was plenitful and right near door. We head to free breakfast soon which is nice.

The manager was very great. The accommodations were not.

Friendly staff

TV didn’t work, front desk doesn't answer the phone...

I was actually pretty impressed with the hotel itself. It smelled good inside. Room 121 was pretty good. Was clean inside, beds were made tight and nice and it had a couple cool fixtures. And the breakfast was probably one of the best hotel breakfasts I've seen. Make your own waffle stations and a great variety of other items as well. Will definitely stay here again. If nothing else just for the staff and breakfast

Was relaxing

Property was okay, needs improvements and it looks like they are remodeling, also the ac in a couple of rooms didn't work correctly, but they did move us to another room

Large and clean room

The property is in the process of being updated so a lot of the problems (which are few) will be resolved soon. Matteo was a very attentive and a very personable young man. He is the person that I dealt with the most. The breakfast staff were very attentive, also.

Had a terrific time love the breakfast everyone was so nice 🙂

The staff was SUPER NICE!

Last minute reservation, got to the hotel late at night, front desk was very welcoming and informative, room was clean and quiet I was very pleased.

Very nice staff, great rooms, easy parking. Nice pool.

Should say we have bubble water!

It was quite and peaceful stay. Domonique was very professional and welcoming made sure our stay was pleasant. Must say the breakfast was fresh and hot , the area was very clean. Definitely, will visit again .

Cons: Cockroach came out of the drain

Na

I liked the location. We enjoyed pool and jacuzzi but they need better lighting there. The front desk didn't answer phone calls

One of the great thing this facility had was her receptionists, Hazel. She was amazing and so helpful and very perfectionist. Plus the housekeeping were a sweet hearts. So kimd and loving. Everything else wasnt so perfect but the receptionists and the housekeeping made everything perfect.

The only thing I was unhappy with was their breakfast rules about eating in the lobby. If the room has a microwave and refrigerator than clearly food should be allowed in room.

When I checked into the hotel, the person checking in was extremely nice and welcoming however, that was the only positive of the stay at the hotel. The room I got was very dirty. It had stains all over the carpet. The bathroom tub was clogged so when I took a shower, it was pretty much a bath, and it was not very hygienic. Also, in the morning the electricity went out in the area, which I know is not the hotel‘s fault But it just kind of added to the horrible stay. The elevator was also not in good condition and it just is a very rundown hotel. The the hotel gym has no free weights only a couple of treadmills and the machine which is the weight machine is very old and awkward and looks like it’s about to break. I would say if anyone is looking to stay here just spend a little bit more money and stay at an actually well runner and managed hotel that focuses on cleanliness

Nice employees, free breakfast lol

The food was Amazing, staff very polite and rooms are very clean

Wonderful breakfast!

It was a good stay, nice and clean. Liked that they kept the privacy to ourselves. Internet access was the downside.

Great

GreenTree Inn was a great stay. While I was expecting breakfast, as the website mentions it, I was not expecting eggs, sausage, and potatos during breakfast. That was a pleasant delicious surprise! Front desk staff were extremely helpful. Instead of the typical shuttle service GreenTree utilizes Uber (at no cost to the guest) for transportation to and from the airport.

Shower was insanely loud and wouldnt turn on all the way. Toilet nearly overflows before actually flushing.

Breakfast was great, Clean room, very nice

Great staff! Breakfast bar was amazing and it was very safe.

The staff was amazing

Reaked of weed. Even in the am.

Nice

The bed was super squeaky and felt like you were rolling towards the middle all night

The staff Montel was very friendly very welcoming. Mateo was his name. I appreciate your help and his customer service with a very good.

Aside from the crazy people who were also staying there the hotel was nice, the staff had a lot of patience dealing with some rude people.

Our room was roomy. Noce air conditioning. Comfortable beds. The staff had fantastic service. I liked the free breakfast. I wish I had time to go to the pool.

Great place staff was great room was clean!

Really underrated airport area hotel with pleasant rooms and a nice pool.

Clean great bed, wonderful staff! Nice pool, great laundry facilities! Highly recommend it!

Quick check in, clean, very spacious

The staff were very polite, and were efficient with check in & check out. Breakfast was very good as well, the room was a tad messy though. There was stains on the carpet, the shower faucet in the bathroom constantly dripped.

Everything is perfect

Our first room was dirty, my baby and toddler were playing on the floor and I noticed stains on the floors and grabbed a towel to see if it was wet. Sure enough it was wet and the towel was filthy with whatever junk was on the floor. Showed item to receptionist and they upgraded our room. Upgraded room still had dirty floors but not wet or as bad as the previous room.

This stay was horrible, when we first arrived, the first room the ac didn’t work, the next room we unpacked and the tv didn’t work, and then the staff FALSELY ACCUSED us of smoking in the hotel room, when we didn’t. They entered our room when we left and called us. We tried to speak with the employees and they themselves confirmed, they smelled no smoke, no smoking items were found in the room, they refused to give us any money back for our stay, instead threatened us with police. Complete scam and totally unprofessional. The number provided for corporate is : 480 634 6386

Easy access to the airport. Front desk staff was very friendly and helpful

Everything was good but breakfasts was poor.

My widow locks wete broken and someone was camped outside my widow in there car both nights ,i got no sleep

Decent property, great staff, poor amenities.

It was a really good time and they made sure to take care of us the only thing I would say is that they try to fix the TVs in the bedrooms but other than that it was great and the breakfast in the morning was super delicious thank you guys so much for a great day!

Magnificant space for hotel room. The suite I stayed in was wonderful. I really enjoyed my stay. Thank you. I really appreciate the help. The clerk that helped me check in was very realistic, helpful, and a life saver. My only regret is my stay was short lived.

I wasn’t happy that I had paid in advance when I reserved the room and when I arrived I wasn’t told that I would be given a much smaller as if I might not notice. After enter the room I was given I went back to the front and was informed that they had overbooked and no longer had a room like I had paid for.

The girl at front desk, Hazel , was very professional and was also extremely nice and personable

Omg, where should I start. Upon my arrival I was welcomed like a queen. The staff were so sweet and treated me like family. They gave me the best room. Omg the room was huge, very clean and beautifully decorated. I had so much space and didn’t know what to do with it. The staff attended to my concerns immediately when I brought them up. I wanted to move here and they were showing the best towns to move into. I was treated like family. My bed was very soft and comfortable, just the way I like it, I had good breakfast everyday. I had a microwave and fridge and a working space. I also had a dining room. I told y’all the space was so big. Loved my stay at Greentree and didn’t want to leave. Thank you guy so much for making it the best hotel I have ever stayed in.

Still waiting on my deposit

⭐️⭐️⭐️⭐️⭐️ star service