Extended Stay America Suites Phoenix Midtown

I had requested two extra pillows at the time of making the reservation. The front staff actually brought them to my room for me. The TV in the bedroom did not work. I reported it so they sent someone to fix it, who said the cable connection in the wall did not work insted of fixing it they dragged the tv from the sitting room into the bedroom and placed in front of the closet. Also it was supposed to be a non-smoking room. I have COPD, The room reeked of smoke and was located right next to the smoking area outside. Smoke are needs to be moved away from the building. The air conditioner sucks the smoke inside.

Nothing Everything

Front desk is nice.

The parking and staff were the best part of this place.

Exceptional

I love the staff always nice and friendly Nothing bad to say....But the snack machine is CRAZZY HIGH. ONE REGULAR SIZE CHIP $4.00

No free breakfast as advertised. Filthy rooms and my DoorDash was stolen with no staff on site to help. I will never return here, don’t even bother booking here. There’s too many transients in the area and in the lobby

Exceptional

The property was amazing. The room was very clean very helpful staff no issues. I would definitely stay here again.

The rooms are very clean and tidy.

Property was very clean. Employees were very kind. I will stay there again.

Very good

The new renovations of the Property were very nice and rooms are comfortable.

Desk chair in room 152 had some very nasty stains.

Desk chair in room 152 had some very nasty stains.

Great room and staff were friendly and parking lot was nearby

Breakfast not delivered, coffee bar dirty no creamer

Superb

Passable

Staff is always friendly and helpful every time I come to stay.

Superb

All was great

Kitchen was nice. Staff was excellent as always.

Refused service after I booked and denied my refund and refused to let me in after the let others in who also bought a room.

The staff and the manager approved our early check- in

The staff and the manager approved our early check- in

I like how you can customize your kitchen. Not having carpet The floor had a film to it. We spilt a water bottle so we grabbed a towel to clean it up the white towel was dirty black. Breakfast was grab and go wasn't diabetic friendly just sugar and carbs.

I like how you can customize your kitchen. Not having carpet The floor had a film to it. We spilt a water bottle so we grabbed a towel to clean it up the white towel was dirty black. Breakfast was grab and go wasn't diabetic friendly just sugar and carbs.

Apparently "the truck did not come"

Good location midtown, easy access and parking, friendly staff. Clean room and bed Long walk indoors to get to your room. Loud fridge in the room, no coffeemaker in the room, no coffee available in the hotel, No breakfast at all though advertised!

Exceptional

All good for the convenience of being right by Barrow

I had paid online for the room and then I got there I had to pay it again so I paid twice for one night.

We had a late check-in, and the guy behind the desk was somewhat uncooperative, making us wait outside the locked front lobby door for a minute or two talking with him over the phone while he figured out why we were standing there with luggage. Once he let us in, he just handed me a key card and never actually checked us in. Told me to come back in the morning, and when I did, the day shift employee said he hadn’t even put me in the system or done any thing to indicate that I had checked in at all. As far as the room goes, the door jamb was broken, so there was a makeshift anti-pry plate on our door, and there was no seal around the door, so from a certain angle inside the room I could see out into the hallway. The tub was blocked up and water wouldn’t go down. Some of the towels had faint stains on them. There were a couple of seedy guests loitering in the parking lot like homeless people and smoking weed. I asked the front desk where the ice machine was and was told it wasn’t even working. I asked for the breakfast mentioned in the listing, and was told that it hadn’t been delivered for the first day, but it was available the second day. It consisted of prepackaged muffins and Nutri-Grain bars. But there was coffee each morning, so that was a plus.

Clean room quite place full breakfast can’t beat it

The location also did not feel safe.

On the 2nd floor there is a trash room. It will stink up the hallways ans rooms very bad. Plus, the bottom lip of the door has a crack beneath big enough for someone to fit their phone through or run a hidden camera to do some peeping or open the door. Does not feel comfortable or safe.

There was nothing I liked about the property It was very old and not clean, blood was on the entrance door handles, the towels were dirty and dingy the bathroom smelled like someone has just put out a cigarette, the phone didn’t work in the room when I tried to call regarding the towels and was told that they didn’t have anymore at the moment they were all in the dryer. The a/c units had some sort of spillage on them. Just not a clean place

There was nothing I liked about the property It was very old and not clean, blood was on the entrance door handles, the towels were dirty and dingy the bathroom smelled like someone has just put out a cigarette, the phone didn’t work in the room when I tried to call regarding the towels and was told that they didn’t have anymore at the moment they were all in the dryer. The a/c units had some sort of spillage on them. Just not a clean place

Refused service after I booked and denied my refund and refused to let me in after the let others in who also bought a room.

Horrible Service. Called front desk repeatedly, no one ever answered. Arrived at hotel around 3AM, to find out, the hotel doesnt allow check-ins after 12AM. Never talked to anyone. Had to book another stay somewhere else for the weekend.

Superb

Bad

Good

Check in very fast and easy. Close parking lot All staff we encountered were friendly Had to request a mattress, and bedding for the pull out sofa,also make the bed myself, had two microwaves in my room both did not work,police were called twice sirens on, the pool was dirty with floating trash a mad ridding his bike in the parking lot (think he was homeless) blasting his music

Close parking lot All staff we encountered were friendly Had to request a mattress, and bedding for the pull out sofa,also make the bed myself, had two microwaves in my room both did not work,police were called twice sirens on, the pool was dirty with floating trash a mad ridding his bike in the parking lot (think he was homeless) blasting his music

Definately liked the location. Staff is very friendly and accommodating. A couple of items to improve on, the handicap parking is taken advantage of with temporary parking to unload or guests parking in the spot(s) without appropriate decals or plates. The continental breakfast in the morning is a stampede and an area in which the tenants and guests basically raid the muffins and breakfast bars, also, might want to consider two containers of coffee as the one container seems to always be dry. Overall, good experience. See above.

It always smell like weed in the lobby. Basically only entrance open the lobby door, they have other doors all around but have signs that are emergency exits only and alarm will go off if open. I was right next to one, that door kept on going off ,so annoying!They need to do something about that. Poor breakfast there's really nothing put out.

Staff is amazing. Easy access to rooms. Rooms are clean, fridge and stove make it feel like home. N/A

everything was perfect

What I was most interested in, a nice bed to sleep in and breakfast! But that didn’t happen It was advertised that there was breakfast, and 1 bed and a pull out. After we paid and check in, we were told it was a coffee bar!!! Before selecting to stay there, it only said breakfast!!! I was livid!!! Secondly the pullout mattress looked like someone pulled it out the garbage and you can see how the mattress use to be nice and thick, it was sooo paper thin, if you put 3 fingers together, your fingers were thicker than that mattress! It had stains on it, it was unseeable!! So on top of knowing I wasn’t walking up to a nice breakfast, and had to sleep on the floor, back in pain all night and we spent over 100.00 I would Never do it again and I want my money back, for the false advertisement and the uncomfortable inconvenience !!

There were granola crumbs behind the bathroom door. There were also crumbs between the sheets of one bed! So, we slept on top of the beds, not under the sheets. There were no sink stoppers. Bathroom sink was crammed with either tissues or a lump of soap. The phone did not work. The light switches were beyond grimy. And the absolute worst was the 4-gang outlet next to the head of a bed, which was missing the outlet cover. And there were cords plugged in. What if these had gotten wet, or what if a child stuck their fingers in the outlet and got burned? Safety should be a primary concern. It was not. When leaving at 4:30 am, there was no one to check us out so after waiting 10 minutes, we left a note and went on our way. We are reasonable people, but this experience was beyond the pale. Wish we could add all photos here. We will have many more visits to Phoenix in the next 4 years. I can guarantee you that we won’t be staying at this facility.

Bedding and pillows are dirty. Door seal falls apart. Cannot call front desk from room (phone disconnected)

When I was checking in there were 4 people ahead of me and a woman working desk by herself that clearly was new at the job and very unsure. It took 29 minutes for me to get my turn and when I get up there at 4pm which is an hour after check in she tells me my room isn’t ready. I got upset and asked to speak to manager that she said wasn’t avail but who was clearly in the back but couldn’t be bothered to come out and help the lady when it was clear she was not ready for solo front desk duty. They got me a room and when I went to it the ac wasn’t working. I come v can down abd I am pissed off so I raise my voice and the manager comes out and tells me she is going to check me out and when I tell her I have been here for 40 minutes she goes back to check the cameras and then comes back and gives me and upgrade .bot a good impression of new management has

Money

The room has terrible soundproofing. The amenities in the room are really old and dirty. There isn't even a hair dryer. When I asked the front desk, they didn't have enough for guests to use either. The fridge in the room is really noisy.

The room was clean and exactly what was quoted. The location is perfect for downtown and uptown. The light rail is only two blocks away which makes for an easy time traveling without a car rental.

The staff was great.... Flooded water at 1 am and changed rooms. Long walk to new room with 87 or old mother..

It was very busy a lot of foot traffic outside property

Property was OK Property could’ve been better

Good

The worst I ever experienced.

The complimentary breakfast was deceiving as it was just coffee and a small wrapped muffin. Room itself was very nice though. Towels did have some stains on it.

Room didn’t have coffeemakers, hair dyer, clock, small amenities. Very plain. Super Small area for coffee bar.

I didn't like anything about the place it was cold, dirty and uncomfortable ??

The rooms are clean, but run down and furniture in very poor condition.

This is the most incredible staff. Accommodating, kind, they all go above and beyond! There’s definitely a smell……. Tubs don’t drain efficiently. Pics of breakfast on website are a bit misleading .

It was a terrible decision. Very poorly managed.

It was a terrible decision. Very poorly managed.

The noise from the hallway carried in making it hard to relax.

The noise from the hallway carried in making it hard to relax.

Service

Service

Very dirty No breakfast available So dirty Dogs barking all night

There was people smoking pot every single day out front and entryway by pool smelled like pee. Rooms were clean but bed very uncomfortable

There was people smoking pot every single day out front and entryway by pool smelled like pee. Rooms were clean but bed very uncomfortable

The cleaning staff did an amazing job cleaning my room. The policy is that the room will be thoroughly cleaned every two weeks for a stay longer than two weeks. Therefore, they really do a nice job when they provide that cleaning. I could not use the bathtub for a hot bath. The stopper mechanism did not operate. Also, the area around the drain had alot of spackle or something. I think they may have tried to repair the stopper mechanism but were unsuccessful.

Room was still dirty, floor not swept, the door couldn’t lock. It was like someone broke up or made it bad to easily break in.

Terrible mattress lumpy. Iron for the class had plastic melted on it.

Terrible mattress lumpy. Iron for the class had plastic melted on it.

The room smelled clean and looked clean but when we went to get into the shower there was hair and something brown came out of the drain and around the sink there was hair climbing around the sink. let staff know but all they side was sorry..

Room was dirty it was not like pictures from online. Very noisy and couldn’t find safe parking.

Room was dirty it was not like pictures from online. Very noisy and couldn’t find safe parking.

Terrible rooms, dirty rooms that place is disgusting the staff member at the front advised us to contact the property back when a manger is on duty and was sympathetic and stated she understood about our situation

Terrible rooms, dirty rooms that place is disgusting the staff member at the front advised us to contact the property back when a manger is on duty and was sympathetic and stated she understood about our situation

Dirty a lot of homeless and you had to all around the front at night to go b bn through the front door.

Dirty a lot of homeless and you had to all around the front at night to go b bn through the front door.

For the good: The staff was courteous. The bed was comfy and so was the pullout couch. I liked having the kitchenette area with large fridge.

For the good: The staff was courteous. The bed was comfy and so was the pullout couch. I liked having the kitchenette area with large fridge.

Rooms were dirty, sheets burnt hair inside the microwave, no water to shower and dirty cabinets floors were sticky, lots of homeless ppl and very loud from other rooms, hall ways also smelled really bad as well as the rooms smelled like rat venom and I asked for refund I was told I would receive it 24-72 it’s been a week and property is yet to send me the refund. Would never stay at this property in my life.

Rooms were dirty, sheets burnt hair inside the microwave, no water to shower and dirty cabinets floors were sticky, lots of homeless ppl and very loud from other rooms, hall ways also smelled really bad as well as the rooms smelled like rat venom and I asked for refund I was told I would receive it 24-72 it’s been a week and property is yet to send me the refund. Would never stay at this property in my life.

clean room spotless

clean room spotless

I don't blame the hotel for anything but I got sick overnight and Didn't have the best night. The room was in good shape when I went to bed

I don't blame the hotel for anything but I got sick overnight and Didn't have the best night. The room was in good shape when I went to bed

Bad experience.

Bad experience.

not bad, though there would be different/better breakfast options but that wasn't the case. Room was fine and so was the staff.

not bad, though there would be different/better breakfast options but that wasn't the case. Room was fine and so was the staff.

We walked into our room and smelled a stench and we then opened the pull out bed and it smelled of pee and the bed was rusted. The bed was also broken and had no mattress or bedding.

We walked into our room and smelled a stench and we then opened the pull out bed and it smelled of pee and the bed was rusted. The bed was also broken and had no mattress or bedding.

Breakfast very limited and disappointing. Staff excellent, room fine.

Breakfast very limited and disappointing. Staff excellent, room fine.

Other than the location my stay here was pretty bad. They had construction going on in the parking lot that started at 6:30 am there was no warning before reserving a room. There was a dog next door that barked for 5 hours straight from 4 am until 9am until I checked out. It’s a little sketchy so bring proper protection for your safety.

Other than the location my stay here was pretty bad. They had construction going on in the parking lot that started at 6:30 am there was no warning before reserving a room. There was a dog next door that barked for 5 hours straight from 4 am until 9am until I checked out. It’s a little sketchy so bring proper protection for your safety.

Shower—too hot. When adjusting to a slightly cooler temperature, it shut off shower altogether. Fridge—not cold enough. At coldest setting and main fridge wasn’t cold and freezer not cold enough to freeze medical ice packs. I was lucky I could board my flight w/out them frozen. No chairs to sit at table provided. Only one way in—main entrance. All other doors were exit only. Most likely due to area for safety reasons but wasn’t ideal for my room location. Definitely not the worst I’ve ever stayed but the shower temp and freezer not working was a let down.

Shower—too hot. When adjusting to a slightly cooler temperature, it shut off shower altogether. Fridge—not cold enough. At coldest setting and main fridge wasn’t cold and freezer not cold enough to freeze medical ice packs. I was lucky I could board my flight w/out them frozen. No chairs to sit at table provided. Only one way in—main entrance. All other doors were exit only. Most likely due to area for safety reasons but wasn’t ideal for my room location. Definitely not the worst I’ve ever stayed but the shower temp and freezer not working was a let down.

The room was gross. There was either black dirt or mold under the sink. The microwave was disgusting. They did include a second microwave, but it didn’t take away from the nastiness of the first one. There was a line of rust in the bathtub. The bathroom sink backed up and we couldn’t get it to go down. They also put us in a room where I had to walk an extremely long way (for me) despite requesting an accessible room. Very disappointing. Will not stay here again.

The room was gross. There was either black dirt or mold under the sink. The microwave was disgusting. They did include a second microwave, but it didn’t take away from the nastiness of the first one. There was a line of rust in the bathtub. The bathroom sink backed up and we couldn’t get it to go down. They also put us in a room where I had to walk an extremely long way (for me) despite requesting an accessible room. Very disappointing. Will not stay here again.

Room was in need of a new microwave. I was afraid to use the one in the room as it was peeling all over on the inside and had obviously had a fire in it. The countertops had not been cleaned well and had several sticky spots of something. The floors are gray so they don't show dirt, however I spilled some water and used a paper napkin to clean it and the amount of dirt that came up was unacceptable in my opinion. This was on my first day so I had not been walking around with dirty shoes. Lastly, better pillows would be great. All three pillows were flat as pancakes.

Room was in need of a new microwave. I was afraid to use the one in the room as it was peeling all over on the inside and had obviously had a fire in it. The countertops had not been cleaned well and had several sticky spots of something. The floors are gray so they don't show dirt, however I spilled some water and used a paper napkin to clean it and the amount of dirt that came up was unacceptable in my opinion. This was on my first day so I had not been walking around with dirty shoes. Lastly, better pillows would be great. All three pillows were flat as pancakes.

Room was nice big staff very accommodating

Room was nice big staff very accommodating

Horrible

Horrible

Room was clean, liked the location, had what I needed.

Room was clean, liked the location, had what I needed.

Still waiting on refund for services

Still waiting on refund for services

clean and gardeners mo i

clean and gardeners mo i

Room was clean. Staff was mostly friendly. The toilet (with a cigarette burn on the seat) made an awful loud rumble sound for about 5 minutes every time it was flushed. The shower is weird to stand in. The surface wasn't flat but rounded? It would have been nice upon arrival if the person checking us in notified us we needed to get any extra amenities from him. Sheets and blanket for pull out couch, coffee maker, any dishes or cookware that come with the partial kitchen. In the morning breakfast was muffins and breakfast bars and that's fine if you put out enough for everyone. We didn't even get coffee with no chance they would make more well before breakfast was over. Also expect to walk far. Almost all doors are fire alarm. I was told by a patron outside that they have issues with people sneaking in.. creepy.. seems they have lots of issues with theft too. For us traveling we did appreciate to have a bed, refrigerator,(for our cooler food) and a shower. Did I ever feel completely safe or comfortable? No. Would we stay again? No

Room was clean. Staff was mostly friendly. The toilet (with a cigarette burn on the seat) made an awful loud rumble sound for about 5 minutes every time it was flushed. The shower is weird to stand in. The surface wasn't flat but rounded? It would have been nice upon arrival if the person checking us in notified us we needed to get any extra amenities from him. Sheets and blanket for pull out couch, coffee maker, any dishes or cookware that come with the partial kitchen. In the morning breakfast was muffins and breakfast bars and that's fine if you put out enough for everyone. We didn't even get coffee with no chance they would make more well before breakfast was over. Also expect to walk far. Almost all doors are fire alarm. I was told by a patron outside that they have issues with people sneaking in.. creepy.. seems they have lots of issues with theft too. For us traveling we did appreciate to have a bed, refrigerator,(for our cooler food) and a shower. Did I ever feel completely safe or comfortable? No. Would we stay again? No

After asking multiple times for coffee maker, the answer was, “we don’t have it available at this time”. We staid two nights and never got it…

After asking multiple times for coffee maker, the answer was, “we don’t have it available at this time”. We staid two nights and never got it…

Staff was friendly and helpful

Staff was friendly and helpful

After the first night our toilet stopped up. I reported it to Mgr Lakesha at around 5:30 am when I left with my family for the day. I informed her that we would be gone for the day along with our pet. She informed me that the maintenance staff member would address it while we were away. He/she did not. We returned with a broken toilet, forced to share a public restroom located in the other side of the building in the lobby. I followed up that night with the front desk female attendant. She offered me a plunger to plunge it myself, I accepted, and advised her that I tried that in the morning too; I used it again and it didn’t help. I asked for the speak with the mgr. A mgr was not in. I requested a new room, the facility was booked and an alternative room wasn’t avail auto accommodate my family and pet. She said that the maintenance staff member had left for the day and she would ask that they attend to it first thing in the morning. The next morning I checked out around 5:30 am and spoke with a male front desk representative. I asked for the Mgr Lammesha. A mgr was not in. I reported the issue to him and asked for a credit back to my card I. File booked through Expedia. He stated that he would inform mgr. I have not received a credit back for any portion of the cost to stay there for two. Fights. It was uncomfortable to use a public restroom, and the stench was concerning. Please address this matter. Thank you.

After the first night our toilet stopped up. I reported it to Mgr Lakesha at around 5:30 am when I left with my family for the day. I informed her that we would be gone for the day along with our pet. She informed me that the maintenance staff member would address it while we were away. He/she did not. We returned with a broken toilet, forced to share a public restroom located in the other side of the building in the lobby. I followed up that night with the front desk female attendant. She offered me a plunger to plunge it myself, I accepted, and advised her that I tried that in the morning too; I used it again and it didn’t help. I asked for the speak with the mgr. A mgr was not in. I requested a new room, the facility was booked and an alternative room wasn’t avail auto accommodate my family and pet. She said that the maintenance staff member had left for the day and she would ask that they attend to it first thing in the morning. The next morning I checked out around 5:30 am and spoke with a male front desk representative. I asked for the Mgr Lammesha. A mgr was not in. I reported the issue to him and asked for a credit back to my card I. File booked through Expedia. He stated that he would inform mgr. I have not received a credit back for any portion of the cost to stay there for two. Fights. It was uncomfortable to use a public restroom, and the stench was concerning. Please address this matter. Thank you.

Staff was no we’re to be found. Waited at check in for 30 minutes. Door would not open. Has staff let me out.

Staff was no we’re to be found. Waited at check in for 30 minutes. Door would not open. Has staff let me out.

Everything was AWFUL. Don’t ever go here! They were supposed to have coffee every morning from 6-9 am but there was none. Another customer said they hadn’t had any for 2 weeks. They were supposed to have coffee makers available for your room but they didn’t have any left. The microwave in my room didn’t work. I took a shower and there was 4 inches of water still standing in the tub the next morning so I let them know and they said they would fix it. This went on for 6 days and they never came to drain it. What a piece of garbage this place is. I left 5 days before my paid for stay but can’t get any refund. You stay here you’re dumber than me

Everything was AWFUL. Don’t ever go here! They were supposed to have coffee every morning from 6-9 am but there was none. Another customer said they hadn’t had any for 2 weeks. They were supposed to have coffee makers available for your room but they didn’t have any left. The microwave in my room didn’t work. I took a shower and there was 4 inches of water still standing in the tub the next morning so I let them know and they said they would fix it. This went on for 6 days and they never came to drain it. What a piece of garbage this place is. I left 5 days before my paid for stay but can’t get any refund. You stay here you’re dumber than me

They have a good

They have a good

--- This is a place you stay once and likely not again. It’s not an area you’d want to be outside after dark. The exterior of the building appeared clean, and the staff were friendly and pleasant. Unfortunately, that’s where the positives mostly end. The hallways and room were very dirty and did not appear to be thoroughly cleaned beyond replacing basic amenities such as towels and sheets. The floors throughout the room including the bathroom, kitchen, and sleeping area were heavily soiled, with visible dirt and small pieces of trash. The shower walls were also unclean. The bathroom door would not close fully, and the shower curtain did not extend far enough into the tub, which caused water to spill onto the floor. We were glad we brought extra shoes, as we wore them anytime we walked around the room or went to the bathroom. The pool was also quite dirty, so we chose not to use it. The advertised “free breakfast” consisted of a small oatmeal bar set up on a shelf in the lobby and was described as a grab-and-go option. On the positive side, the heater and air conditioning worked well. The bed was reasonably comfortable, though it creaked throughout the night. Overall, the main benefit of this property was its proximity to where we needed to be the next morning, and the price was about $20–$30 lower than nearby alternatives.

--- This is a place you stay once and likely not again. It’s not an area you’d want to be outside after dark. The exterior of the building appeared clean, and the staff were friendly and pleasant. Unfortunately, that’s where the positives mostly end. The hallways and room were very dirty and did not appear to be thoroughly cleaned beyond replacing basic amenities such as towels and sheets. The floors throughout the room including the bathroom, kitchen, and sleeping area were heavily soiled, with visible dirt and small pieces of trash. The shower walls were also unclean. The bathroom door would not close fully, and the shower curtain did not extend far enough into the tub, which caused water to spill onto the floor. We were glad we brought extra shoes, as we wore them anytime we walked around the room or went to the bathroom. The pool was also quite dirty, so we chose not to use it. The advertised “free breakfast” consisted of a small oatmeal bar set up on a shelf in the lobby and was described as a grab-and-go option. On the positive side, the heater and air conditioning worked well. The bed was reasonably comfortable, though it creaked throughout the night. Overall, the main benefit of this property was its proximity to where we needed to be the next morning, and the price was about $20–$30 lower than nearby alternatives.

The bathroom sink and shower drains do not drain. The bath tub was dirty.

The bathroom sink and shower drains do not drain. The bath tub was dirty.

Great service and the room was very clean

Great service and the room was very clean

The staff was warm and welcoming and the rooms were clean. While I was there they were redoing the lobby

The staff was warm and welcoming and the rooms were clean. While I was there they were redoing the lobby

Old. Dirty and smelly carpets.

Old. Dirty and smelly carpets.

The staff was great and the rooms were clean

The staff was great and the rooms were clean

There was an active construction going on. It did not help with the noise. We had to move to a different room after checking in due to freshly painted walls! The smell of paint was too strong. The room was spacious and comfy.

There was an active construction going on. It did not help with the noise. We had to move to a different room after checking in due to freshly painted walls! The smell of paint was too strong. The room was spacious and comfy.

The front desk staff was fabulous and the rooms were very well maintained

The front desk staff was fabulous and the rooms were very well maintained

We stayed six nights at Extended Stay America Midtown Phoenix and were extremely disappointed. The room did not match the advertised king suite with full kitchen, renovations were undisclosed, amenities were incomplete, and the property was noisy and poorly maintained. Nikki at the front desk was outstanding, but despite her efforts, the experience was not worth the cost, and we requested a full refund.

We stayed six nights at Extended Stay America Midtown Phoenix and were extremely disappointed. The room did not match the advertised king suite with full kitchen, renovations were undisclosed, amenities were incomplete, and the property was noisy and poorly maintained. Nikki at the front desk was outstanding, but despite her efforts, the experience was not worth the cost, and we requested a full refund.

Teresa was great and helpful

Teresa was great and helpful

booked 2 double bed room for 3 nights. first night only had a bed and a pull out love seat. phone didnt work, refrigerator looked like it was thrown down stairs, handle missing, piss all over pull out. Niki tried to help. second night fixed to 2 bed room, still no phone. Third night they had locked us out because they only rebooked us for one night instead of two. had to drive 20 miles out ot the way. Weekend manager came in late and left early, so unable to resolve there at hotel. Hotel is under remodel only third floor available. Has many destitute people staying there, very uncomfortable and smell of drugs. Place is best suited for homless and destitute. I want a full refund.

booked 2 double bed room for 3 nights. first night only had a bed and a pull out love seat. phone didnt work, refrigerator looked like it was thrown down stairs, handle missing, piss all over pull out. Niki tried to help. second night fixed to 2 bed room, still no phone. Third night they had locked us out because they only rebooked us for one night instead of two. had to drive 20 miles out ot the way. Weekend manager came in late and left early, so unable to resolve there at hotel. Hotel is under remodel only third floor available. Has many destitute people staying there, very uncomfortable and smell of drugs. Place is best suited for homless and destitute. I want a full refund.

The room was not clean at all; it was smelly. The ironing board was very nasty, and the couch in the room was very old and damaged. The chairs were dirty and extremely unpleasant. The bathroom was not working properly—the shower water was barely coming out, and the drainage was not working. The TV did not have any online streaming services like YouTube or Netflix, only cable channels. Breakfast should not even be considered breakfast; it was just some coffee and cereal. The area around the hotel had a lot of homeless people. There were two air conditioners, and one of them was not working.

The room was not clean at all; it was smelly. The ironing board was very nasty, and the couch in the room was very old and damaged. The chairs were dirty and extremely unpleasant. The bathroom was not working properly—the shower water was barely coming out, and the drainage was not working. The TV did not have any online streaming services like YouTube or Netflix, only cable channels. Breakfast should not even be considered breakfast; it was just some coffee and cereal. The area around the hotel had a lot of homeless people. There were two air conditioners, and one of them was not working.

Room was not cleaned prior to us staying there.

Room was not cleaned prior to us staying there.

Because family went our of out for the holiday. I didn’t want to be home alone so i order a room glad ii chose this one. I didn’t feel at all the

Because family went our of out for the holiday. I didn’t want to be home alone so i order a room glad ii chose this one. I didn’t feel at all the

Awesome

Awesome

They gave us a room that is under renovated looked like the staff wasn’t aware. Next, they give us a room that is so dirty and with a foul odor (human pee). I will today to request a refund. That was a terrible experience. We were charged TWICE.

They gave us a room that is under renovated looked like the staff wasn’t aware. Next, they give us a room that is so dirty and with a foul odor (human pee). I will today to request a refund. That was a terrible experience. We were charged TWICE.

We got to the room and room smelled like urine. The cabinets were missing. Walked right out. Asked to change rooms and the person said she would try to change it without charging us more. Moved to another room. Tried to check out in am and no one at reception desk. Waited for 10-15 minutes and left. Called an hour to check out. There were people walking around the place. People in the entrance. I had my son and it was just a sketchy place.

We got to the room and room smelled like urine. The cabinets were missing. Walked right out. Asked to change rooms and the person said she would try to change it without charging us more. Moved to another room. Tried to check out in am and no one at reception desk. Waited for 10-15 minutes and left. Called an hour to check out. There were people walking around the place. People in the entrance. I had my son and it was just a sketchy place.

The front desk lady was nice at check-in. That was the only good experience. 3 major issues with the room. First, was the fact the door was rigged to stay opened. Someone had put duck tape over the latch hole! I did not notice it until I tried to lock the deadbolt and it wasn’t working. I never put the deadbolt lock on when I stay at a hotel, but I felt prompted to do it and I’m grateful that I did! Second was the smell! It was hard to breathe in the room because of the odor. Third: the room was disgusting. I had only got the room to sleep for a couple of hours before a business meeting in town, so I didn’t want to waist time getting a new room nor finding a new hotel nearby. I’ve honestly stayed at a highway motel that was in a better condition.

The front desk lady was nice at check-in. That was the only good experience. 3 major issues with the room. First, was the fact the door was rigged to stay opened. Someone had put duck tape over the latch hole! I did not notice it until I tried to lock the deadbolt and it wasn’t working. I never put the deadbolt lock on when I stay at a hotel, but I felt prompted to do it and I’m grateful that I did! Second was the smell! It was hard to breathe in the room because of the odor. Third: the room was disgusting. I had only got the room to sleep for a couple of hours before a business meeting in town, so I didn’t want to waist time getting a new room nor finding a new hotel nearby. I’ve honestly stayed at a highway motel that was in a better condition.

Anyways, worked out well for us, Holiday Inn Express across the street is new, clean, reasonable rates, and accommodating. They have an awesome complementary breakfast. Choose a hotel to stay that puts people before money.

Anyways, worked out well for us, Holiday Inn Express across the street is new, clean, reasonable rates, and accommodating. They have an awesome complementary breakfast. Choose a hotel to stay that puts people before money.

Love it

Love it

Room was pretty old/beat up. Wasn’t a bed with a mattress just

Room was pretty old/beat up. Wasn’t a bed with a mattress just

Yes the room was the worst room I have ever stayed in. I had no other option.

Yes the room was the worst room I have ever stayed in. I had no other option.

No utensils in room. Bathroom has some broken parts. When we asked extra blanket lobby person said he has only one and no extra sheets. I stayed in it when my friend booked it. But in my return trip I cancelled it knowing issues

No utensils in room. Bathroom has some broken parts. When we asked extra blanket lobby person said he has only one and no extra sheets. I stayed in it when my friend booked it. But in my return trip I cancelled it knowing issues

Excellent

Excellent

Reserved the room to attend my masters graduation. We were not even able to check in. Had to look for a different hotel while already in Phoenix. Worst hotel experience I’ve had.

Reserved the room to attend my masters graduation. We were not even able to check in. Had to look for a different hotel while already in Phoenix. Worst hotel experience I’ve had.

Staff was great. Room wasn’t ready until almost 4 pm. My room was a newly renovated room very nice but plain/bare .

Staff was great. Room wasn’t ready until almost 4 pm. My room was a newly renovated room very nice but plain/bare .

I had a hard time sleeping the first night. It is pet friendly and a dog across our room barked constantly and woke me up at 4 am. People slam doors all night, our a/c made too much noise when turning on. And, even when the floor has been remodeled, the door filters too much light and three sudes. The room was very clean.

I had a hard time sleeping the first night. It is pet friendly and a dog across our room barked constantly and woke me up at 4 am. People slam doors all night, our a/c made too much noise when turning on. And, even when the floor has been remodeled, the door filters too much light and three sudes. The room was very clean.

Not happy with the Extended Stay America stay at this property.

Not happy with the Extended Stay America stay at this property.

No ma'am, the toilet was broken and the shower. I had to call up to the front desk twice to see why the water was off. They told me they was working upstairs and needed the water cut off with no warning. Jason is a young worker at the desk that does NOTHING!!!

No ma'am, the toilet was broken and the shower. I had to call up to the front desk twice to see why the water was off. They told me they was working upstairs and needed the water cut off with no warning. Jason is a young worker at the desk that does NOTHING!!!

The price for two nights was good.

The price for two nights was good.

The whole hotel felt run down. It was as clean as I suppose it could be but the hotel is in bad need of renovation,

The whole hotel felt run down. It was as clean as I suppose it could be but the hotel is in bad need of renovation,

Room was disgusting

Room was disgusting

This place is a complete disgrace and should not be allowed to operate as a hotel. an absolute nightmare. The entrance and garden areas were overrun with homeless people, It felt completely unsafe, like a neglected shelter, not a hotel. The smell was awful a mix of mold, sewage, and who knows what else. The room was filthy, stained sheets, dirt everywhere, and a bathroom that looked like it hadn’t been touched in weeks… the managers response? Pay extra $10 if you want it clean… To make it worse, there was no running water. I couldn’t even shower. When I complained, the manager was rude and clearly didn’t care at all. No apology, no solution just attitude. This place is disgusting, unsafe, and managed by people who shouldn't be in business. Stay far away. I wouldn’t stay here again if it were free. I checked out hours after I checked in with no refund.

This place is a complete disgrace and should not be allowed to operate as a hotel. an absolute nightmare. The entrance and garden areas were overrun with homeless people, It felt completely unsafe, like a neglected shelter, not a hotel. The smell was awful a mix of mold, sewage, and who knows what else. The room was filthy, stained sheets, dirt everywhere, and a bathroom that looked like it hadn’t been touched in weeks… the managers response? Pay extra $10 if you want it clean… To make it worse, there was no running water. I couldn’t even shower. When I complained, the manager was rude and clearly didn’t care at all. No apology, no solution just attitude. This place is disgusting, unsafe, and managed by people who shouldn't be in business. Stay far away. I wouldn’t stay here again if it were free. I checked out hours after I checked in with no refund.

It didn’t feel safe. Had to leave after one night. Fire code violations, stuff ripped out of the wall and just wires. Poor repair, towel rail broken and ripped out of wall. Loud arguments and screaming from neighbouring room. I left after one night, they said at the desk they’d reimburse into my account in 4-5 days, its now been almost a fortnight and heard nothing.

It didn’t feel safe. Had to leave after one night. Fire code violations, stuff ripped out of the wall and just wires. Poor repair, towel rail broken and ripped out of wall. Loud arguments and screaming from neighbouring room. I left after one night, they said at the desk they’d reimburse into my account in 4-5 days, its now been almost a fortnight and heard nothing.

Signs say they're remodeling, and I hope it turns out well. Service was good, sheets were clean, and some of the furniture looked new. But I don't think they should have booked anyone in the room I was in. The room smelled rancid, and a leak under the kitchen sink left a pool of water in the cabinet. Room 148.

Signs say they're remodeling, and I hope it turns out well. Service was good, sheets were clean, and some of the furniture looked new. But I don't think they should have booked anyone in the room I was in. The room smelled rancid, and a leak under the kitchen sink left a pool of water in the cabinet. Room 148.

We came and they said they were sold out. After a few minutes said they did have our room. It was the wrong room but it was 10pm and we have a child so just needed somewhere to stay. It was supposed to be 2 beds and it was one full size bed plus couch with pull out mattress. When we get to room it was dirty and unsafe in areas. Mattress squeaked to the slightest touch, making it hard to sleep. Noise from the refrigerator kept us up at well because it was making loud noises. Woke up, no breakfast, and vending machines didn’t even work. Have a video of what the mattress sounded like.

We came and they said they were sold out. After a few minutes said they did have our room. It was the wrong room but it was 10pm and we have a child so just needed somewhere to stay. It was supposed to be 2 beds and it was one full size bed plus couch with pull out mattress. When we get to room it was dirty and unsafe in areas. Mattress squeaked to the slightest touch, making it hard to sleep. Noise from the refrigerator kept us up at well because it was making loud noises. Woke up, no breakfast, and vending machines didn’t even work. Have a video of what the mattress sounded like.

The room was filthy! There were animal urine stains, carpet stains, the room smelled like cigarettes, and it was absolutely impossible for us to feel even slightly okay to put our luggage in the room, just to name a few of the inconveniences. We asked for an immediate refund. The staff was very responsive and helpful in accommodating our request.

The room was filthy! There were animal urine stains, carpet stains, the room smelled like cigarettes, and it was absolutely impossible for us to feel even slightly okay to put our luggage in the room, just to name a few of the inconveniences. We asked for an immediate refund. The staff was very responsive and helpful in accommodating our request.

Was being remodeled upstairs. Room was so old with shelves falling off the walls, lamps did not work, damage in bathroom walls, fire alarm went off at 6pm and had to go outside for awhile with my grandchild. The next morning no breakfast to go bags were available as stated in reservation. Police were outside arresting someone at the front door. Will NEVER book this hotel again.

Was being remodeled upstairs. Room was so old with shelves falling off the walls, lamps did not work, damage in bathroom walls, fire alarm went off at 6pm and had to go outside for awhile with my grandchild. The next morning no breakfast to go bags were available as stated in reservation. Police were outside arresting someone at the front door. Will NEVER book this hotel again.

The property was being renovated

Not one bit impressed with this place. It is filthy, it stinks.

Everything was great

The staff offered no solutions and left me stranded after traveling, with no place to stay. What makes this even worse is that Extended Stay hides this policy — they do not tell you that during certain times (like audits) check-in may be denied. Imagine booking a hotel, showing up, and then being turned away with no explanation other than “audit.” This is completely unacceptable for any hospitality business. Guests should be informed of these policies clearly before booking. The fact that they take your reservation, hold your payment information, and then refuse to honor it without warning is dishonest and unprofessional. Bottom line: Do not stay here. Check-in is NOT guaranteed, no matter what your confirmation says. Save yourself the frustration and book somewhere else where reservations are actually respected.

It was a good stay will definitely be back ☺️

never stayed there. they called and canceled my reservation 5 min before check in

Staff is awesome

Rude front desk lady. We get to our room and the bedroom area is flooded. Housekeeping came up and mopped up the water and as soon as she was done the water kept pouring in the room from the roof. The curtains were falling down because the ceiling couldn’t hold the weight. Called front desk and is was a man who said no rooms were available and said we couldn’t get our money back because we used hotel.com. I insisted he write something that stated what happened and he wrote one line and told us to leave. We were polite and treated horrible. I have pictures of the room. Broken light, drawings on the bathroom door, broken curtains and flooded

Worst experience of my life! First room give. To us, someone was asleep in the bed. The room had already need assigned to someone else. We called in on a very large, rough looking man who we scared half to death. The next room that was given to us had not been cleaned. Bed unmade, dirty towels on bathroom floor, trash full. We left. Would never in a million years stay here. A lot of shady looking people on premises.

Terrible. The room had clean bedding and towels. That’s it. It wasn’t cleaned before we came in. Pics show food in the kitchen sink drain, hair in the tub, sticky floor throughout, a NEEDLE shoved down in the bathroom sink drain, some kind of white “cream like” substance on the bathroom counter that was wet and sticky, blood splatter on the floor and bathroom door. In the lobby, a puddle of coffee on the floor that I alerted the staff of when we checked in. The next morning it was still there. This place is disgusting

P.S The shower was gross 2 lights were burnt out The floor was sticky (kept our shoes on) The couch and chairs in the lobby were torn up.

A lot of activity in parking lot.

Room had dirty clothes left in it. Damaged not functioning doors. Long check in. Horrible staff.

We arrived at 5:30 and the room was not ready. Finally we got our keys and rooms was still filled with trash and smelled so bad with cigarettes smoke and sweat.

Great staff

Waited to check in and no one at the counter. Burn marks in blanket. Carpet not vacuumed. Stains on couch. Microwave dirty. Disgusting. Breakfast was a joke. Room smelled of cigarette smoke.

Great staff services were good only problem we had was the room couple holes in the wall makeup stains on the wall and the sofa sleeper had a turd stain and smelt like piss other than that everything was great

The mattress was lumpy and the furniture was scratch, and looked pretty rough.

Overall my stay was great room was nice and COLD and comfy but dishwasher had dirty dishes and smelled of rotting food to the point I KNOW for fact maggots hat to be in there somewhere but besides that my stay was great . I look forward to going back maybe next week...

Great staff

Dirty and I was scared to go to sleep thinking somebody could easily open the door I will not go back there not sure how Expedia has these low quality properties

Trees

Great stat

Close to downtown

Location was a bit run down, there was broken furniture and fixtures. I personally had no issues with my stay but there seamed to be a lot of customers complaining at the front desk.

The rooms are not clean, when I arrived there was still some food left in the fridge. The rooms are poorly maintained, the cabinets were falling apart, lights burnt out. The bed is nothing more than a 4inch mattress on a cheap stand that was not very stable.

Made reservations online and when I got there they were overbooked. But the still charged me as a No show even though they told Expedia they were at fault and they were refusing to refund my money. Front desk is under staffed

Absolutely disgusting and I checked out within 20 min

Room as good size for 2 people. Bed was a bit to soft for me and the sofa bed mattress was too thin. Had a leak the last night but they compt us for the night. All in all i would stay there again.

This place was absolutely disgusting. The pullout couch looks like it had never been cleaned. There were Unknown sticky substances on the walls on the fridge on the counters. The only positive thing I have to say about the room was the a c was cold

This place was absolutely disgusting. The pullout couch looks like it had never been cleaned. There were Unknown sticky substances on the walls on the fridge on the counters. The only positive thing I have to say about the room was the a c was cold

All my stay was wondering

From the moment I walked in, there was a strong odor throughout the lobby and hallways — possibly smoke, though I can’t say for certain. The hallway air conditioning seemed to be working in some areas and not in others, which made the environment feel stuffy and inconsistent. I even noticed a lipstick mark on one of the hallway walls, which raised concerns about how thoroughly the property is being maintained in the line of cleanliness. Once inside the room, things got worse. The floors clearly hadn’t been swept or mopped — there was partially eaten food under the A/C unit, a potato chip under the bed, and random debris on the floor. The bathroom was in poor shape: the tub had rust on the floor, the shower head was coming loose from the wall, and one of the towels placed on the clean rack was visibly stained. The bedding also had visible soil marks, the curtains had small holes, and the curtain rod itself was damaged and not functional. Overall, the room felt unkempt and poorly maintained. Even though the price was lower than nearby options, the condition of the room and common areas made the stay uncomfortable. A more affordable rate shouldn’t come at the cost of basic cleanliness and maintenance. I would not stay here again unless major improvements are made."

Staff was rude gave me a hard time told me that my 8 kids couldn't sleep in the room with me had bed bugs washers didn't work and big roaches

Never again. What a big mistake. I had asked for an early check-in they said they had to clean the room. As you can see by the pictures even though I did get to check in at 3:00 instead of 4:00 the room was never cleaned. I mean NEVER. Pulled back the sheets and there were stains all over had to sleep on top of the covers . Pull out couch was broken . Doors had punched holes in them . Dogs peeing in the entryway all you have to do is look at the pictures. The bedroom door wouldn't close the bathroom door wouldn't close everything was broken stay away

In the second room, the air conditioning in the kitchen area also wasn’t functioning. Additionally, the bathroom door has a hole, and the room itself looked quite outdated. There was no remote control for the TV, so I had to request one from the front desk, but even the replacement remote didn’t work. I was very tired after a long day of driving and needed to rest, so I didn’t have much choice but to accept the room as it was. While the staff was accommodating, the room conditions did not meet expectations. I hope these issues are addressed for future guests.

Pool wasn't clean

Walkable to the hospital ( St. Joseph Medical Center)

Great staff!!

Stay away!! Dirty and smelly rooms. Even hallways smell like smoke and marijuana. Transients are allowed to go in and take water from dispensers, and the “breakfast” bar. Nothing was done about the noise in hallways and loud music being played in rooms. The front desk guy was helpfull

Go down and ask for them at midnight. Also, there's quite a few questionable people wandering around. Several times I questioned my safety in an enclosed environment.

Great service, room was clean and place was quiet.

Staff is nice.

Very well

Had to wait for the check in was told computer goes down at midnight, that had to wait for 2 or 3 hours.

Just amazing

Checked in, receptionist said there was NO hot water until Monday. No empathy towards the situation, had already paid for hotel and did not have time to go somewhere else because concert started at 5 check in was at 3 and I still needed to get ready after a 5hr trip from California. The room was terrible dirty no couch no chair no desk looked nothing as promised when reservation was made. The bath tub was disgusting and I had to shower in very cold water.

Check in was quick, room was clean, bed comfortable, close to public transportation rail line.

Roaches,

The rooms are filthy and bathrooms have burns on toilet seats .no hot water

Horrible place never staying here again

there were no cups in the room but could be asked for at reception. I could not locate the TV remote and could not get any HOT WATER from any of the 3 fawcetts. NOT GOOD.

No hot water no water pressure didn’t care. Had many problems with reservations.

It was very quiet and we were not bothered by anyone and the staff helped is with everything we needed. The lady at front desk never hesitated on anything we asked her

The lady at the front was nice but the area is scary. The rooms and the entire hotel smelled like smoke. The mattress was old and the pull out couch was not good. We had to trade towels to get new towels. We had a reservation for 4 but only gave us 2 towels at a time. This meant only 2 of us could shower at a time. And had to wait for the change of towels because we were advised the towels weren’t washed yet.

Very great time

I would be have liked to have a bigger complimentary breakfast.

Great place for price!

I woke to roaches in the bathroom. Told the staff and left. I know they couldn't give a refund because i went through a third party.

Nice customer service

Nice and quiet and comfortable.

It was nice and clean and comfortable.

Easy and quick to check in. Our room was clean with already roommates with antennas. The exits, made it harder for us to get access to our vehicles. As all exit doors were alarmed. Not very thrilling to stay at, but something to sleep in for a quick revive.... if your ok with the little roommates.

Homeless people sitting outside at all hours of night, felt unsafe.Bed was squeaking. Shower had stains on the floor I was scared to use it. Smelled badly of dogs and dogs barking loudly at all hours. Won’t be back but staff was nice.

Good rooms for the price.

Was not happy that the room had cockaroaches everywhere, the floors were dirty. No phone in the room, the tv remotes did not work. Had my dad at close by hospital and this hotel was close Ibwas so tired otherwise I would have not stayed. I booked it based on some of the good reviews and pictures i saw. Pictures online are nothing like what I saw in person. I would not stay there again! Tried uploading pictures I took but app would not let me.

below avg ok for night sleep

First time stayed extended stay of america, disappoint us. cockroaches, no cups for coffee, sometimes no sugar, no cupcakes for breakfast (reason why we check in), I return the towels for new one, but i have to wait for hour/s to it to be washed, take note we are staying five days, no pans, no kitchen ware when asked to the staff, only one tries to help us lend pan and spatula, and someone lend us coffee mug, because there are no paper cups, the mattress in sofa is soo filty, lights are need to replace, no available hair blower, no coffee maker or sachet of coffee. No trash bags as well, Keep asking those items in front desk and there is none, there is none it has to be a wait, always there is no this, no that. front desk usually out.

Good and clean

Great location

was given a room for in it it was not clean. Got another room it had a roche crawling on the bed and I refused to stay in it so Finley got a 3rd room it was just so so. left my key for the door at the front desk because it was not open and I had to check out to get my flight

I stayed at this hotel with a couple of friends two years ago and it was good for the money we paid this time it is awful i brought family and i am ashamed. The condition of the premises are awful, some sketchy people just hanging around outside.

I was told it had a fitness center and it doesn’t. I could never find ice machine and when I did, it was broken down I will never able to get ice. The ladies at the front desk were very rude. No one ever spoke. They were not smiling. they always seem angry. It was only one young lady from another Hotel that worked there. She was nice and the men were OK.

Heather is not a people person I would say

My stay was not a good experience, the check in lady was very unprofessional and and rude. I also wasn't given the correct room that i reserved. The manager also did not try to make things right about my room. I was told that there was nothing they could do to make things right. I will not be coming back to stay at this motel again in the future.

Extended Stay America is our go-to whenever we need a place to stay whether locally or when traveling, but we'll never stay at the Phoenix location again.

The carpet in my room, 214, was stained from end to end. The tub was rusted, there was severe rusting inside the microwave, and the room smelled like dogs. Feeling uncomfortable to walk on the carpet barefooted is a sure sign that a room is unsanitary. Don't be fooled by the "free breakfast." I was offered a nutragrain bar and chocolate muffin from the front counter.

Worst customer service, I booked for 2 queen beds, but I got a kings bed instead, there was an iron box, but no ironing board, I asked the staff, they said they don’t have any extra one, bathroom sink was clogged, don’t be fooled by the free breakfast, there was only coffee and a granola bar, never stay there and don’t recommend

As soon as we walked in, it felt a bit sketchy. But we tried to give it a chance as we were checking in very late at night and it might have just been our exhaustion causing that vibe. The staff was nice, helpful, and quick with our check-in. They were the only positive thing I can say. Once we got in our room we didn't even want to put our bags on the bed, much less ourselves! The sheets were stained, the toilet was dirty, and the entire room smelled strongly of urine, just to name a few of the many things wrong. We were in the room long enough for a bathroom break and then ran to the desk to check out. The night was nonrefundable so we took the almost $100 loss just to get out of there! At check out, again, the staff was nice and helpful.

No value for money. Hope they can improve in many areas.

You get what you paid for. We had to leave and check into another place.

Scariest, dirtiest, worst place I’ve ever stayed at. Not worth a free night there! DO NOT STAY HERE!

Staff very rude. Did reservation and was only given one key because I did not state we had 2 rooms. Attendant did not bother to check we had prepaid and was wanting to charge again. Once you walked in the hotel it smelled like weed. Even up to the 3rd floor. The breakfast included just coffee nothing else was displayed. I asked the attendant and rudely she stated it is right behind you that is it. In the room the counters and table had crumbs. The floor was not swept correctly. The fridge and micowave was not cleaned. There was no blow dryer has stated on the website. There were people arguing at all hours of the night into the early morning hours. Overall the worst stay we have had ever.

Nice quick getaway

This place smelled a lot like cigarettes and sex. Disgusting.

This is my second request for a refund the room was disgusting and we did not stay there, the associate at the desk said I would get a refund. Would someone please respond!! Judy

Overall, hotel has run down. Dogs barking in hotel. Cigarette smell coming from rooms as you walk down the hall. Mattress was horrible and miserable to sleep on. "Free Breakfast" was just coffee and packaged muffins. Only doors that worked to enter building was front door (so if you parked on side next to a door you still had to walk around to front). Shower handle took forever to figure out how to get water warm. Room not overly clean. Staff was indifferent to complaints/concerns.

Easy check in and check out. Nice room.

There was items from what I am hoping was the previous hotel guests, no towels, and bed dirty

Pullout couch was broken. Couldn't be used as a couch or bed. Giant hole in the bathroom door. Bedroom tv hooked up to nothing, so it can't be used. Sink in the kitchen had almost no water pressure. No door but the main entrance is allowed to be used. Awful experience.

Dirty room, smelled wierd, parts of our couch was missing, roaches, dirty bed, tv was not working and was in Thai. Wierd people walking in and out of hotel. Dirty elevator. Receptionist taking smoke breaks. No one answers the front desk phone. Or is there at the desk. We left in the middle of the night, we have not been able to get a hold of anyone at front desk to check out. DONT STAY HERE

Not happy with that.

After 3 awful rooms i got a refund and went to another hotel

I did see very few roaches but I was immediately switched rooms and haven't seen one since so no other complaints

Worst Experience I’ve ever had at a hotel. The noise level all though the night, with doors slamming right outside my door kept waking me up. And no effort whatsoever to enforce any noise limits with the guests. It sounded like elephants at a bowling alley right above my room..

General manager seemed on top of it, but his associates were never at the front desk, anyone could have just walked in and when I did stop at the desk they yelled from the back room if I needed help. Never saw their faces unless they were smoking outside the front doors...Kitchenette falling apart, dishwasher didn't work, loose baseboard molding, chipped plaster, couldn't close the curtains all the way, no plug in the bathtub. The hallway smelled like cigarette smoke from the lobby to my room. Dog barked from 4am to 5am. Finally, roaches...9 of them, kitchen, bath, and my bed...

Its nice big rooms service not bad. And convenient area!!

Chose this location because it was close the hospital where I was having surgery. The tub was rust stained as was the faucet in the tub an it leaked. The dresser drawer was broken. The carpet was stained and dirty. The hide a bed was very hard to sit on. I would NOT recommend this place to anyone.

Close to downtown and the light rail and bring s in literally right there! Block away