La Quinta Inn & Suites by Wyndham Phoenix West Peoria

Some improvements clearly made.

Good

Superb

Needs to be better maintained in the rooms and updated but staff was great.

Breakfast was good every morning

Exceptional

Bad

Parking was good. Lots of restaurants within walking distance. Breakfast had lots of options.

were worn dirty and stained. The only ice machine was on the 3rd floor.' The hallways appear to have no ac in them.

Older location but pleasant

I was expecting more of a Continental breakfast and was surprised that it was actually a full breakfast. The location had plenty of food choices around as well as shopping. It was within 15 minutes of where I needed to go. It could of had a tv directory in the room. It would have been nice if there was something in the room with information as to when breakfast was served and what time the pool or gym facility was open. Other than that I can't think of anything else.

Location The room wasn’t clean, the ice machine didn’t work, the bed had a big sag in the middle.

Our first night we had a great experience ... clean, friendly staff, great breakfast ... the 2nd night while laying on the bed sideways to watch TV, my leg got scratched ... a bed spring coming out of the side of the bed. AM staff said they'd either get mattress or room changed for us. PM staff knew nothing about the problem when we returned ... changed our room, but that room's mattress sank in the middle ... 2/2 mattresses needed replacements! Convenient, walkable location near shops, restaurants and sports. Kind staff. Clean place.

Very good

The door to the room did not work properly the AC did not run properly.

It was clean and quiet and the breakfast was good

Great Breakfast

Breakfast is great! Very friendly staff.

The bathroom was dirty, cracked tiles, missing caulk, etc. The room and lobby had a very distinctive bad Oder. The food at the breakfast bar was poor, I wouldn’t feed my dog with it. We had to ask for clean towels everyday. The carpets were very spoiled. If we had not prepared we would have left. This the first time we have had such a bad experience at La Quinta so we won’t be risking a stay at any other of the hotel’s properties.

Good

They did not let us know that pool was closed for repair when we booked. The main reason we booked a hotel was to swim and get out of the heat!

They did not let us know that pool was closed for repair when we booked. The main reason we booked a hotel was to swim and get out of the heat!

We there to help our daughter to move for college. The rooms were neat and clean as well as the rest of the property. Staff was very nice. Breakfast was helpful and filling. I used the work out room once - it was open 24 hours but I didn’t want use the weight machines since it was late and situated next to what I think is a guest room. Modest work out room - no free weights but better than nothing. Pool looked inviting just no time. We’ll stay here again.

Pleasant

I was initially give a room that had repair work done in the bathroom and had not been cleaned. I went to the desk , said this was not acceptable, they gave me another room which was good. The corridor on the 5th floor, where my room was, seemed to have the heat on, not the A/C. Thankfully, the A/C in the room worked.

Beds where OK a little soft.

The staff was welcoming and friendly. It was a pretty clean overall. It could use some updating for the price point. We could really hear the people in the next room till pretty late at night.

The staff was welcoming and friendly. It was a pretty clean overall. It could use some updating for the price point. We could really hear the people in the next room till pretty late at night.

Very good

It was an ok place to spend the night.

Staff was difficult to find. Staff was unfriendly. Water fountain is broke. All ice machines except one are broke. Too many carpet stains.

Staff was difficult to find. Staff was unfriendly. Water fountain is broke. All ice machines except one are broke. Too many carpet stains.

I can’t say enough about the staff. I left an important bag in my room and they promptly packed it up, took it to UPS, and returned it to me. I was so grateful and they were so friendly and gracious about it.

Friendly staff, clean room, comfortable bed, close to dining.

Friendly staff, clean room, comfortable bed, close to dining.

I HAD to check out early, after finding bed bugs on my bed the next morning!!! The staff wasn’t helpful at all! The law is they should wash your clothes for you, they had a fit because I asked for laundry soap! I washed all my clothes and then checked out!

The place is very outdated. The only working ice machine was on the 3rd floor.

Was disappointed that the hot tub was out... other than that I found things to be okay and good value for what I paid

Staff was friendly enough but not overly friendly .

Exceptional

Superb

The location is perfectly in the middle of a ton of restaurants and great stores. And the breakfast and breakfast staff are great. Oh I could write a book. Keys didnt work daily. Bathroom sink on day 1 was clogged. Daily visits to front desk to let them know and not once did a repairman come up to fix. Back door to hotel broken. Side door always open which is a security risk. Bell carts are falling apart and front staff do not communicate with each other. Just a place in shambles. TV never connected to Netflix or YouTube so not sure why they are on the remotes. Calling down to lobby is a waste of time as they never answer the phone. Someone needs to put some money and love I to this hotel. The prices are outrageous for such a run down hotel.

Central location Not enough outdoor lighting and southside door did not work

Central location Not enough outdoor lighting and southside door did not work

The location is perfectly in the middle of a ton of restaurants and great stores. And the breakfast and breakfast staff are great. Oh I could write a book. Keys didnt work daily. Bathroom sink on day 1 was clogged. Daily visits to front desk to let them know and not once did a repairman come up to fix. Back door to hotel broken. Side door always open which is a security risk. Bell carts are falling apart and front staff do not communicate with each other. Just a place in shambles. TV never connected to Netflix or YouTube so not sure why they are on the remotes. Calling down to lobby is a waste of time as they never answer the phone. Someone needs to put some money and love I to this hotel. The prices are outrageous for such a run down hotel.

The AC was horrible, sounding like a train on the railroad. Staff in the back around 3am was asleep and didn’t come to the front when called out to loudly. It wasn’t until loud banging made the employee wake up. Horrible experience

Proximity to ballpark Old facilities

Easy access and Great location Everything were ok

Old facilities

This property is pet-friendly, which is one of the reasons we chose it. The "dog area" was a small patch of grass that was continually over-watered & unusable. Arriving, there was only 1 person tending the desk & help requests! The breakfast was mediocre. We had a King Suite. The layout was great, but sadly needs repairs, remodeling & new furniture, including the bed (mattress was dirty!). The bathroom faucet sprays sideways. The toilet seat (plastic) moved to the left anytime it was sat upon. There was rust dripping from the side of the bathtub & patched work in the tub. The location is GREAT!!

Beds to small,shampoo and conditioner to close to shower head.

Room was dingy and 2/3 staff was not helpful. Would not recommend staying here!

Lovely, pet-friendly hotel with continental breakfast offered! I can’t complain! The room was clean and the beds comfy. An added bonus for a non-Arizona native were the beautiful rosy-faced lovebirds outside.

The location is great. Hallways smelt good. Ava was helpful. The room linens were dirty in 2 rooms we saw and ended up just asking for a change from the first room. Asked for housekeeping on day 3 and never received it. Side door was never secure.

The location is great. Hallways smelt good. Ava was helpful. The room linens were dirty in 2 rooms we saw and ended up just asking for a change from the first room. Asked for housekeeping on day 3 and never received it. Side door was never secure.

I like staying at this location, it’s convenient to places I need to go. But, the tub needs a little Clorox or bleach, looks dirty. Thx

Improvements have been made and it shows.

TV remote didn’t work properly

great breakfast. room very spacious ans comfortable

Very good

No

Desayunos excelentes, Sra Ivonne muy amable y muy atenta , cerca de centro comercial que es lo que necesitábamos , excelente ubicación Gracias!!!!

Staff and breakfast were the only thing good. The property is run down. It would have been nice to know the hot tub was broken, I would have booked somewhere else. The room was really show it age.

Exceptional

All I really needed was a place to sleep and shower for a few days. This place fit what I was looking for.

Superb

Our only disappointment was the beds ... (I felt like goldilocks, but didn't find the "just right") our first room had a bed spring that came through mattress and cut my leg. The second room had a mattress with a sinking middle.

Breakfast Elevator was erratic

Elevator was erratic

Quality of La Quinta has gone down immensely No housekeeping, out of shampoo and body wash and conditioner. Dog barking and crying across the hall. I had just had surgery.

Quality of La Quinta has gone down immensely No housekeeping, out of shampoo and body wash and conditioner. Dog barking and crying across the hall. I had just had surgery.

Exceptional

Yes

Perfect if you are going to State Farm Stadium. Less than 15 minutes away. Plenty of parking. Friendly staff. Affordable bar across the street.

Every thing was excellant.

Breakfast excellent all pleasant employees

Passable

Breakfast excellent all pleasant employees

Exceptional

Exceptional

The shower in our room didn't work....

The property and rooms are quite dated, but it's decent, very clean and charming. Our stay was super comfortable, the beds were amazing. The breakfast was pleasantly surprising, and their coffee was really good. Staff was pretty 'meh' and the property had lots of gravel in the street and sidewalks, sidewalks being lifted up from old tree roots (total trip hazard so be careful at night), lots of dog poop all over the grassy areas and generally sort of neglected feeling, but we didn't stay there to look at the grounds. I would definitely come back here again.

Check in went smoothly with friendly staff, willing to work to get you the right room.

Convenient

The location was great, close enough to shopping and good restaurants. The room was clean enough but couldn't definitely use a good deep cleaning. The breakfast was great, and had a lot of options. I will definitely stay here again.

The location was about the only thing that was good about the hotel. Other than that, everything was terrible. Almost everything in the rooms were either dirty or did not work. The tv did not work. The WiFi did not work. The bathroom toilet was dirty. The refrigerator did not work in our first room so they had to change us to another room, there was no body soap or shampoo in the bathroom. The pull out mattress was a twin size bed. The ice machines did not work. It was a complete nightmare. I will never book with this hotel again. If I could give them a 0 I would.

Location was good Elevator was not working. Very marginal breakfast. Property in need of renovation

Didn't like how the pool closes so early and the deposit is crazy

Great, great breakfast, hot and tasty, egg styles were different each of the 3 mornings. Our beds were clean n' compfy !! But the good news ends here unfortunately. This hotel is very well 'lived in' and somewhat beat up, its in dire need of a paint job and other body work. The bathroom sink was beat up and the ceiling fan was out. The shower had no floor mat (huge liability issue here) They delivered a new one on the 2nd day and the body wash dispenser was maybe 15% full. I tracked down a maid in the hallway and she didn't have any on her cart, she was out !! She gave me 3 bars of soap. The floor of the elevator was badly scratched and beaten up, was in dire need of attention.

Yes, the breakfast was great, very tasty and nice variety. We enjoyed it very much . The parking was safe and fine.

Great breakfast and room where spacious and clean

I didn’t like that the room wasn’t clean the floor was dirty I had to mop it when we arrived. The air filter was dirty and it smelled bad. The shower was clogged and we had to unclog it and the doors were unlocked at all times.

clean room staff was good,

Perfect for my nice short stay.

Staff was very pleasant but only 1 during day and have to wait - she was checking people in and answering phone at same time, I’m surprised she was so pleasant since obviously overworked! Not well kept - dirty at corners on bathroom floor. Rug old. Little things like worn furniture, only 1 usb plug-in in entire room and that was bedside clock. None by desk/ table area.

Our room had a strong odor of urine. Our room keys needed to be reset every time we left our room. The lady that works breakfast was super rad though.

Great location! Close to the freeways, tons of dining choices near by and shopping close by if you forgot anything.

Close to many restaurants and retail stores. Peoria stadium has a nice walkway and green space for walking your dog in the am and pm. The card key system on the door didn’t work well. Had card remagnetized at least 10-15x.

It was good for the occasion, and price was reasonable.

breakfast was a nice variety and fresh. Facility was clean and comfortable.

The bed are comfortable. I like that there's a microwave and refrigerator.

Breakfast was great. Nice staff helping with the food.

Yes

Nothing The property should be torn down. Furniture is beat up, bed was old and lumpy, needs new carpet, paint and new plumbing. Never again !

Location was good. Close to many shops and restaurants. Felt safe. The bed was comfortable. Building is in need of revamping. There were batteries on the floor and a drink in the fridge from prior guests maybe? Coffee maker didn’t have a tray to work. So many scuffs and smudges on the wall. For $180 a night, it wasn’t worth it.

Clean room

This place was an absolute dump. The carpets were old. The door to our room was not fully sealed, you could see most of the way around it to the point that we thought it was open. We found stains and hairs in the linens. It was bad enough that we went and got new sets to see if it was any better. The furniture was stained and creepy. In general this property seems very old and very overdue for a renovation. We found the breakfast to be sketchy and opted to eat on our way to our new hotel. One night was more than plenty. To top it off, when looking for a new hotel for the rest of out stay, it turns out that this one was listed for 100.00 less than we paid. Do what you want, but I would avoid this place like the plague.

Great location to the Peoria Sports Complex.

The room was clean and comfortable There was a non functional electrical outlet in the bathroom which was reported to the front desk. The bathtub/shower was very slippery and could be construed as a safety hazard.

Location and staff Needs renovation DESPERATELY

This place is conveniently located to the Peoria sports complex. We were there for spring training. The hotel is very rundown with wallpaper peeling and walls painted with two different paint colors. The vent in our bathroom was boarded over. They charge a lot of money during the six weeks of spring training, but it’s just not worth it. The only positive I can say is that it’s within walking distance of everything we wanted to do. I wish they would spend some of the money repairing the hotel.

Convenient location and friendly staff. The rooms are visibly dirty. The carpet, couches and restroom have stains. The rooms are just really old.

No room service, need water in lobby, need staff that reacts to problems.

Convenient location.

I had a dog whining and barking for two days next to my room and the staff would do nothing about it.. very poor customer service on the part of the staff… clear violation of hotel policy.

If you have never stayed here before, the key to unlock the door is very tricky. The toilets should be replaced to accommodate older folks who stay here. They are extremely low. The rooms are nice and big and the location is very convenient to the Peoria Sports Complex, shopping and restaurants. The staff was very helpful.

The elevator needs to be redone. It is dirty and laminate is peeling off the sides. The rooms also need to be modernized, the side table was useless because the drawer was stuck and impossible to open. The lobby looks like it was updated, now the rooms should be too.

As expected

Stay was good. Overall the hotel could use some maintenance and better communication about out of service equipment.

Complex and restaurants. Property is a bit older and dated but clean. Bigger pool in that area.

We stayed two nights and were in town for Seattle Mariners spring training. Hotel is just a 5 minute walk from the Peoria sports complex where the Spring training is held, location is very convenient. Room was very clean and the staff was very nice. Lots of dining options in the neighborhood to walk to. Breakfast your standard hotel breakfast, nothing special, but good. Only negative was the hotel was starting to show its age in certain areas. The carpets were starting to get a little worn, and you could see in the drywall where patches has been made to repair plumbing, and the shower faucet has a leak. Nothing major though, would totally stay again, and would recommend anybody to stay.

We stayed two nights and were in town for Seattle Mariners spring training. Hotel is just a 5 minute walk from the Peoria sports complex where the Spring training is held, location is very convenient. Room was very clean and the staff was very nice. Lots of dining options in the neighborhood to walk to. Breakfast your standard hotel breakfast, nothing special, but good. Only negative was the hotel was starting to show its age in certain areas. The carpets were starting to get a little worn, and you could see in the drywall where patches has been made to repair plumbing, and the shower faucet has a leak. Nothing major though, would totally stay again, and would recommend anybody to stay.

Keys only worked once and then "demagnetised", meaning a new key every time you came back. This was not just me. It happens all the time.Place needs a total remodel. Lication for Mariners Spring Training couldn't be better. But place was probably built 30years ago and no upgrades.

Keys only worked once and then "demagnetised", meaning a new key every time you came back. This was not just me. It happens all the time.Place needs a total remodel. Lication for Mariners Spring Training couldn't be better. But place was probably built 30years ago and no upgrades.

Not a nice hotel. None of the keys worked - it took many trips to get them reissued. It was dirty. Hair on towels, bathroom floor dirty. Elevator super sketchy. They are no queen beds- they are a full at most.

Not a nice hotel. None of the keys worked - it took many trips to get them reissued. It was dirty. Hair on towels, bathroom floor dirty. Elevator super sketchy. They are no queen beds- they are a full at most.

It looks like a college frat party happened weekly in your hotel

It looks like a college frat party happened weekly in your hotel

Front desk lady was very outgoing, courteous and professional.?

Front desk lady was very outgoing, courteous and professional.?

Entire hotel needs maintenance. Room, elevator, gym, etc. needs paint and deep cleaning. First floor ice machine didn't work and had a sign for guests to travel to second floor for ice. Gym’s main stationary bike did not work. Elevator interior was in need of floor repair and wall/door paint. Our room TV allegedly had Dish TV. We only had about 6 channels available. Front desk rep. apologized and told me to reboot system on back of tv. That did nothing. Nobody available to fix and zero followup. Heater worked first night. Blew cool air only after that. Location was the only positive. Not even close to good for the price paid.

Entire hotel needs maintenance. Room, elevator, gym, etc. needs paint and deep cleaning. First floor ice machine didn't work and had a sign for guests to travel to second floor for ice. Gym’s main stationary bike did not work. Elevator interior was in need of floor repair and wall/door paint. Our room TV allegedly had Dish TV. We only had about 6 channels available. Front desk rep. apologized and told me to reboot system on back of tv. That did nothing. Nobody available to fix and zero followup. Heater worked first night. Blew cool air only after that. Location was the only positive. Not even close to good for the price paid.

Good breakfast buffet and the gal that works it was helpful.

Good breakfast buffet and the gal that works it was helpful.

Walls are paper thin, especially with the adjoining doors. Cleanliness is questionable. Maybe ok for $100/night, but depressing when it’s $300/night.

Walls are paper thin, especially with the adjoining doors. Cleanliness is questionable. Maybe ok for $100/night, but depressing when it’s $300/night.

Nice and clean room, nice staff and good location.

Nice and clean room, nice staff and good location.

Lacking basic amenities. The shower in the suite would not get hot. I notified the front desk within an hour of checking in and they asked me to wait for maintenance in the morning to fix it. The next morning maintenance told me they couldn’t do anything about it. I contacted hotels.com customer service and I was only able to get 1 night of my 3 night stay refunded. I had to go to another hotel across the street and pay for 2 additional nights just to have a hot shower.

Lacking basic amenities. The shower in the suite would not get hot. I notified the front desk within an hour of checking in and they asked me to wait for maintenance in the morning to fix it. The next morning maintenance told me they couldn’t do anything about it. I contacted hotels.com customer service and I was only able to get 1 night of my 3 night stay refunded. I had to go to another hotel across the street and pay for 2 additional nights just to have a hot shower.

Staff was very courteous. The room and hotel itself needs remodeling and repairs. Location was good.

Staff was very courteous. The room and hotel itself needs remodeling and repairs. Location was good.

Everything was great

Everything was great

Room was in good condition. Doorknob to room entry was wobbly which made me nervous. Back door to building did not latch completely, so anyone could have entered in the middle of the night.

Room was in good condition. Doorknob to room entry was wobbly which made me nervous. Back door to building did not latch completely, so anyone could have entered in the middle of the night.

Booked through Expedia. needed to leave a day early for an unexpected family emergency. Was not aware of the 24 hr cancellation policy as I had prepaid for a 3 nights but had to leave after the 2nd night. No refund per La Quinta Inn. Staff was heard arguing with guest at the front desk, Guests were complaining at the front desk. Suite bathroom should be cleaner and felt grimy. The toilets are made of a cheap quality and close to the bathroom floor. During breakfast you could hear the front desk speak very loudly that the food was not to be taken to the room. It was embarrasing for the guest that was yelled at. Will nt stay here again. EXPEDIA should refund my paid 3rd night.

Booked through Expedia. needed to leave a day early for an unexpected family emergency. Was not aware of the 24 hr cancellation policy as I had prepaid for a 3 nights but had to leave after the 2nd night. No refund per La Quinta Inn. Staff was heard arguing with guest at the front desk, Guests were complaining at the front desk. Suite bathroom should be cleaner and felt grimy. The toilets are made of a cheap quality and close to the bathroom floor. During breakfast you could hear the front desk speak very loudly that the food was not to be taken to the room. It was embarrasing for the guest that was yelled at. Will nt stay here again. EXPEDIA should refund my paid 3rd night.

The room floor wasn’t vacuumed. The key cards randomly stop working so you sporadically can’t get in the side door and at one point we were locked out of our room. Got a new key card and it still didnt work. Front desk said it might be the batteries but brought up a 1/2 doz key card to try and one of them worked so it wasn’t a battery problem. That was fun standing in the hallway after enjoying the hot tub. The bed was comfortable enough and the breakfast was as we’ve come to expect from La Quinta, but we’ll never stay there again.

The room floor wasn’t vacuumed. The key cards randomly stop working so you sporadically can’t get in the side door and at one point we were locked out of our room. Got a new key card and it still didnt work. Front desk said it might be the batteries but brought up a 1/2 doz key card to try and one of them worked so it wasn’t a battery problem. That was fun standing in the hallway after enjoying the hot tub. The bed was comfortable enough and the breakfast was as we’ve come to expect from La Quinta, but we’ll never stay there again.

Food was good & the staff were great. Perfect location. Walking distance to food & lots of shopping.

Food was good & the staff were great. Perfect location. Walking distance to food & lots of shopping.

Our room was very clean and the bed was very comfortable. Check in staff was very friendly and efficient.

Our room was very clean and the bed was very comfortable. Check in staff was very friendly and efficient.

The room was clean but there was an odor that we could not get rid of

The room was clean but there was an odor that we could not get rid of

Great staff!

Great staff!

The room wasn’t really vacuumed when we got there. White particles of cloth or small bits of fabric around the room.. we did notice it. The hotel is showing some age. Hotel staff was pleasant and the breakfast server was fantastic. Very welcoming and warm. No problems with staff.

The room wasn’t really vacuumed when we got there. White particles of cloth or small bits of fabric around the room.. we did notice it. The hotel is showing some age. Hotel staff was pleasant and the breakfast server was fantastic. Very welcoming and warm. No problems with staff.

Staff were mice, but facility in need of renovation

Staff were mice, but facility in need of renovation

Quiet super clean great breakfast alot of parking

Quiet super clean great breakfast alot of parking

rundown

rundown

Staff were great. ESP breakfast buffet staff. Loved her very kind and kept it clean and stocked!

Staff were great. ESP breakfast buffet staff. Loved her very kind and kept it clean and stocked!

Everyone was very nice.

Everyone was very nice.

the rooms halls and elevators are really dirty . Housekeeping is not the issue- there is great need for upkeep in carpets walks floors etc

the rooms halls and elevators are really dirty . Housekeeping is not the issue- there is great need for upkeep in carpets walks floors etc

Room was very nice and clean. Asked for a room by elevator and was accommodated. The continental breakfast had everything you would want and the service was great. I will be staying there again.

Room was very nice and clean. Asked for a room by elevator and was accommodated. The continental breakfast had everything you would want and the service was great. I will be staying there again.

Staff was very nice good location, room was dumpy

Staff was very nice good location, room was dumpy

Bed was old and uncomfortable. Couch bed sunk in the middle. Friendly staff.

Bed was old and uncomfortable. Couch bed sunk in the middle. Friendly staff.

Room was clean and staff were nice.

Room was clean and staff were nice.

Very nice personnel

Very nice personnel

Rooms were clean and ready. Good choices on the tv. Breakfast was hot and ready every day. Staff was nice.

Rooms were clean and ready. Good choices on the tv. Breakfast was hot and ready every day. Staff was nice.

Front office was the worst person I’ve ever dealt with in my life. The couch and carpets were stained and gross!

Front office was the worst person I’ve ever dealt with in my life. The couch and carpets were stained and gross!

Clean, quiet and comfy. The breakfast attendant was a super helpful and friendly lady. We had a great stay!

Clean, quiet and comfy. The breakfast attendant was a super helpful and friendly lady. We had a great stay!

another room was told

another room was told

The room needed some repair

The room needed some repair

Bathroom floor needs to be mopped around the shower and behind the toilet. Microwave had to be unplugged and unplugged because it would not work. Also I did not feel secure in this hotel.

Bathroom floor needs to be mopped around the shower and behind the toilet. Microwave had to be unplugged and unplugged because it would not work. Also I did not feel secure in this hotel.

The staff however, was very friendly and helpful.

The staff however, was very friendly and helpful.

Yes and yes

Yes and yes

Easy check in, close to everything

Easy check in, close to everything

Great location.

Great location.

The room was a little dirty but it wasn't the fault of housekeeping. The whole building needs paint touch ups . The ice machine on the third floor was pretty disgusting. The staff was friendly.

The room was a little dirty but it wasn't the fault of housekeeping. The whole building needs paint touch ups . The ice machine on the third floor was pretty disgusting. The staff was friendly.

The staff seemed nice. The breakfast was good. We were given a room on first floor, ice was on the third floor —one ice machine for the whole hotel.. Ice machine was old and outside was dirty, but ice looked okay.

The staff seemed nice. The breakfast was good. We were given a room on first floor, ice was on the third floor —one ice machine for the whole hotel.. Ice machine was old and outside was dirty, but ice looked okay.

First checked in and there was 2 inches of standing water in our tub. They instantly found us a new room. That room was fine. Bed comfortable room was clean. Biggest issue is that we had to get new keys like 3-4 times. One time the desk clerk had to get us into our room as the key she had just made did not work. The interior of the property could use some TLC both appearance and mechanically.

First checked in and there was 2 inches of standing water in our tub. They instantly found us a new room. That room was fine. Bed comfortable room was clean. Biggest issue is that we had to get new keys like 3-4 times. One time the desk clerk had to get us into our room as the key she had just made did not work. The interior of the property could use some TLC both appearance and mechanically.

Location was great, very walkable to stores and restaurants. The hotel needs many updates, our room had a strong urine smell. The bed smelled like urine and the floors did also. The bathtub had patches on it, and needed more permanent repairs. The staff were friendly and check in was easy.

Location was great, very walkable to stores and restaurants. The hotel needs many updates, our room had a strong urine smell. The bed smelled like urine and the floors did also. The bathtub had patches on it, and needed more permanent repairs. The staff were friendly and check in was easy.

This place is run down and smells quite terrible in certain rooms. We had to change rooms after the first smelled like sewage. There were stains all over the carpet and couch. Also, the key cards stopped working multiple times each day and despite having to get the front desk to help us, they continued to stop working. Finally, all the doors are constantly propped open so it didn’t feel very safe or secure.

This place is run down and smells quite terrible in certain rooms. We had to change rooms after the first smelled like sewage. There were stains all over the carpet and couch. Also, the key cards stopped working multiple times each day and despite having to get the front desk to help us, they continued to stop working. Finally, all the doors are constantly propped open so it didn’t feel very safe or secure.

The hotel was run down. I had dogs with me and was given a room (#200). Room was FILTHY. Room reeked of urine. Carpet was stiff/filthy due to so much urine in carpet. Horrible. Got another room that was better. Door cards did not work half of the time. Side door to outside parking was broken. No coffee/water offered in lobby like other La Quintas. Ice machine and water fountain in lobby were broken. Hotel needs lots of work. Inside elevators, peeling paint/old. I have stsyed in several La Quintas in several states. I would never stay there again.

The hotel was run down. I had dogs with me and was given a room (#200). Room was FILTHY. Room reeked of urine. Carpet was stiff/filthy due to so much urine in carpet. Horrible. Got another room that was better. Door cards did not work half of the time. Side door to outside parking was broken. No coffee/water offered in lobby like other La Quintas. Ice machine and water fountain in lobby were broken. Hotel needs lots of work. Inside elevators, peeling paint/old. I have stsyed in several La Quintas in several states. I would never stay there again.

Yes and yes

Yes and yes

The room they gave me was not neat.

The room they gave me was not neat.

It’s always a pleasure staying here. Friendly staff. Delicious breakfast. Clean. And close to everything.

It’s always a pleasure staying here. Friendly staff. Delicious breakfast. Clean. And close to everything.

I stayed one night on the first floor. It was safe and clean. The shower in my bathroom seemed to be made for someone in a wheelchair (not sure of the other rooms) but it was fine. Water pressure wasn't the greatest but it did the trick. Very quiet. Customer service upon check in and check out was quick and friendly. Breakfast was fresh, efficient and good.

I stayed one night on the first floor. It was safe and clean. The shower in my bathroom seemed to be made for someone in a wheelchair (not sure of the other rooms) but it was fine. Water pressure wasn't the greatest but it did the trick. Very quiet. Customer service upon check in and check out was quick and friendly. Breakfast was fresh, efficient and good.

Door keys didn't work. Took 3hrs for them to correct that. Fridge didn't work and because it's off, Smelley. Room musty. Had to have heater on in room because it was only a very light single blanket. Shower was poor and difficult to turn on as knob kept falling off. Ice machine on our floor broken, had to go to another floor. Much cheaper places deliver better service than what I got from la quinta.

Door keys didn't work. Took 3hrs for them to correct that. Fridge didn't work and because it's off, Smelley. Room musty. Had to have heater on in room because it was only a very light single blanket. Shower was poor and difficult to turn on as knob kept falling off. Ice machine on our floor broken, had to go to another floor. Much cheaper places deliver better service than what I got from la quinta.

All of the staff members were polite, and helpful. Very pleasant stay

Dirty bathroom with bunch of hair on the floor

The front office was wonderful

going to use

The key cards take dozens of swipes attempts to open the room door. Experience shared by other frustrated guests. The bathrooms smell like the p-trap or drainage has a leak. Soccer kids flooding the hallway, knocking on doors, being uncontrolled kids.

Good

The hotel is lovely. The room was clean, although the bathroom was quite dated. We enjoyed the breakfast and the little lady who worked in the breakfast area was delightful and very helpful. She made sure all the food was fresh and available.

Me dijeron que no podía quedarme porque no tenía grabado nombre mi tarjeta, pagué la noche de hotel y no me dejaron quedarme, cómo puedo pedir devolución de lo que pagué

Workout room needs better equipment.

Staff courteous.

Room was clean, amenities were fine. Breakfast wast good. Didn't know it allowed pets. Should not have carpet in rooms with pets. I would have booked elsewhere if I had known.

Yes

This hotel is a little dated. The staff was excellent. The carpet and refrigerator needs to be cleaned.

Yes

Staff were very nice

Nice room, good location, comfy pillows!!

Breakfast buffet was good. The entire hotel needs updating. Room was clean but dated. No television the first night. Guess you get what you pay for.

Yes

Booked a pet friendly room. I’m not sure why a hotel would have carpet in a pet friendly room. The smell of urine was unbelievable. Tried to open the window to help but being on a busy street made sleep difficult. Was in room 200 right next to the elevator and unfortunately sounded like a semi truck running through a nitroglycerin plant. Used stairs in fear that elevator was on its last leg. The staff was very friendly, however would not recommend this establishment to anyone.

Staff was wonderful. They had a great breakfast. Clean rooms and took good care of us. Thank you!

Excellent room and excellent staff experience.

Clean room, great breakfast.

Our tv did not work even went down and tried changing the remote and that didn’t help worked on it for a hour and half never did get it working.

TV was not working properly so we were immediately moved to another room across the hall sow w has a working one.

Heated pool nice

It was great

Great room easy access to businesses that are close by.

They never came to clean the room or change the towels or bring coffee there was trash out in the parking lot as well as homeless hanging out I was very uncomfortable I would not recommend this place to people I don't like I asked for an early check-in and was not accommodated I rate this place as the worst I've ever stayed

Parking was easy, good breakfast with hot coffee at all times.

Nice property & friendly staff. A little dated but quite hotel with plenty of near by restaurants and shopping to choose from. Would stay there again.

We stayed in room 220, it was okay not bad. The only thing I did not like was there was chest or pubic hair on the nathroom floor, which was pretty gross, especially for the price of the room and $150.00 deposit-you do get back if you don't trash the room. I loved the location of the hotel.

Ok hotel with a convenient location

Whole experience. Clean room. Nice pool. Helpful staff. :)

Parking was very easy. Room was clean. Staff friendly.

Bed was very uncomfortable and property is rundown. One elevator is very noisy and unnerving to ride in. Great location but the hotel needs updating and new beds!

Ice machines not working, requested house keeping and after the changed our room due to door refusing to open after 2 key changes they did not transfer house keeping to new room. Once called about it at 1:30 pm. I was told that’s I did not request it and it was too late. Very disappointing. Front desk was rude after that. The TV decided after 10 minutes to shut down the turn back on shut down and turn back on. I was asked at 7:00 pm if we wanted a room change we declined it was a very disappointing stay.

Nice property, great staff

Staff was very friendly, rooms were clean, pool was well maintained and it’s located in a very nice area. Overall it was a very nice place to stay.

We had a poor experience, shower squirting water everywhere, walls paper thin, could hear our neighbor shouting at his TV at 3am and breakfast was lacking.

This was my 2nd stay at this property. The grounds are nice and have real potential, but the pool is inconsistently clean and the hot tub was cold during this most recent visit. The location made me choose this hotel for a second stay, walking distance to Padres/Mariners practice facility for baseball tournaments, but the interior is really outdated to the point of seeming unclean. The room had such an old, musty odor that I had to purchase room fresheners to make it tolerable. Unless the property is updated, I think I'll choose from one of the many other hotels in the vicinity next time.

dumb questions on this box Parking well lit. Safe? who knows. Healthy breakfast??cmon.... but it was fresh and great variety. best thing about the stay.

Carpets not clean .1st room it rain into room our bags were damp.had to move rooms because of damp smell.

The hotel it self was nice, we ended up having a ceiling leak, and it was a broken toilet above our bathroom. it soaked all the clothes on the floor with you know what kind of filthy water. they did move our room, but i thought they would have offered to wash our clothes but that didn't happen. The pool was cold and the hot tub was barely warm, that was a disappointment. also i got charged more than quoated.

The room we were moved to smelled strongly of smoke, even though the hotel claims to be non-smoking. I have a toddler and a teenager with asthma, and I’m asthmatic too—it was awful. The next morning, the same employee tried to argue with me again about my complaint. And the cherry on top? She said, “Oh, there was a note here that said the room smelled like smoke.” So they knew about the problem and still gave us that room. The room next door was loud all night with yelling and blaring TV, and the front desk brushed it off as “kids,” even though it clearly wasn’t. We only received a refund for the nights we didn’t stay. After the stay, I even had to take my son to the hospital for a breathing treatment. I’ll never stay here again, which is sad because we used to visit this area once or twice a year.

This is a nice property considering the affordable price. It’s a bit older but the room was nice and spacious, the bed was comfortable, plenty of towels and mist importantly it was very clean. We would stay there again when we need a more affordable choice.

Room wasn’t the cleanest. There was debris in the ac unit, hair in the bathroom. Lampshade had an obscenity drawn on it along with a huge stain. I tried to not stay too long in the room as I had a plumbing issue at my house and due to an event most hotels were sold out. The event was Charlie Kirk Funeral.

Very old and outdated hotel, pool was good, key cards stopped working everyday which was annoying. Hotel was warm. Great location though, walking distance to everything you need.

Breakfast was good and the morning ladies that worked it were very nice. The safety issue that needs to be pointed out is the elevator. The elevator near the front desk in my opinion is unsafe. I reported it to the front desk. Several people I spoke with agreed. The elevator once reaching the 4th floor makes an extremely loud hum and vibrates like it is sticking. You can hear it all the way down to the other end of the long hallway. We stayed for over 3 weeks, and it never got repaired after my pointing it out about the second day. The rooms are average, not bad for the price.

Room not clean. Front elevator makes terrible sound. Walls thin.

Easy access in Peoria and 101

The room was clean the breakfast is fantastic and pet friendly. I'll be back.

Hotel is dated in some aspects, but kept clean!

Could not access WiFi. Toilet was cracked surprised it didn't leak. Mostly clean but everything is old and dinghy. Our room next to elevator on the 3rd floor was ridiculously loud everytime it arrived listened to it ALL night! I refused to get back in that elevator after 1st arriving due to the loud noise sounded like it was going to fail and fall. No privacy lock on the weird double bathroom doors. Good location for what we were in town for but don't think we'd stay there again or recommend to anyone

Very good and responsive desk staff Rooms and beds were clean and comfortable but baths were quite dated and toilets were designed for 6 year olds not adults.

Great property. Good location. Walkable to dining options

Ice cold A/C!

Just after checking in we used the elevator to get to the 4th floor where our room was. The elevator got stuck on our floor and the door wouldn’t open. We used the phone to call the front desk and they hung up on us TWICE! Finally my husband was able to pull the door open and there was trash stuck in the tracks which was why it wouldn’t open. Then we get into our room and since it was higher up my husband felt motion of the building and it made him feel sick. I called the front desk to see if they could move us to a lower floor, even downgrade us, and they said “it looks like with your reservation there’s nothing we can do” even though I checked and other rooms were available. So we were stuck with that room and began to unpack and the entire room was dirty. There were crumbs, food pieces, trash and even a pile of animal hair next to our bed. Absolutely disgusting. So we had to clean our entire room before we could even get remotely comfortable. While cleaning we also found black mold on the wall next to our AC unit. To top it off when we went to shower there was NO hot water, not even in the sink. It wasn’t even close to warm. The worst stay I have ever had in a hotel. I have even more photos but I can only upload 8.

Elevator needs work!

We also requested that all the bedding be replaced with fresh sheets, comforters, and pillows, as this seemed to be the source of the unpleasant smell, and requested that the room be refreshed. However, upon our return in the afternoon, no changes had been made. After our third request, the room was finally cleaned. This experience reflected a significant lack of satisfactory customer service.

Repair screeching elevator. Not comfortable when I can see light in most door jambs to rooms.

The property is fine. Lots of great dining in walking distance. Did not like the swinging bathroom doors and no fan in the bathroom; no privacy.

It seemed the ac did not work on the third floor. It was like an oven in the hallway. I did not complain as we were only staying one night. Location was perfect for our needs.

The only take away, was the room smelled like there was a prior smoker in the room we had. Still, I would go back for another stay at this location.

The continental breakfast is good. The bathroom doors are terrible, only one working ice machine in the entire hotel. The elevators need some serious cleaning and maintenance.

Elevator sounds like it's going to breakdown!!! Horrible noises and feels unsafe! You can't even use the 4th floor button in the elevator as it doesn't work! Room door handle must be used in the opposite direction to get the door to open... Needs updating for sure.

No hot water and phone I. Room did not work had to call front desk with cell phone about wate… they sent a guy said that this is the hottest it gets the boiler broken and they replaced with a small boiler for hot water.

check in was easy, I wish I was told about the $150 deposit beforehand but aside from that everything was fine

The staff was great good location but no hot water and the microwave wouldnt turn off had to unplug it. But no hot water was a problem

Barking dogs in rooms next door. Breakfast was poor. Hotel can use a serious update.

Cleaning is on request only. Room signs state every 3rd day but that wasn’t the case. Accessible room for my elderly parent wasn’t a walk in shower. Also, poor shower curtain design meant the floor got wet, which wasn’t safe. The breakfast was great and the person maintaining the area was very helpful and responsive. Other staff were also nice and easy to work with.

Clean, but pool lift chairs didn’t work

Room 116 door needs work.

Close to the freeway made the stay very convenient

The elevators and hallways need some love and cleaning. The pool was a little smelly? We probably would not stay her again even for a quick resting place.

Staff was so rude and our AC went out in our room and they didn’t want to put us in another room and it was 118 outside and super hot in the room. We had to basically beg to get another room. Absolutely horrible.

0 maintenance on property

Easy access to all areas around Sun City, Peoria and points west. I would definitely stsy again

Shower was terrible. No pressure could not adjust the temp.

Good breakfast options, great staff, and hotels located in a great area by many restaurants and shopping

He's my black service race, my hands freeze in peace, he had

Enjoyed our stay

Very nice property and very pleasant stay

They say free wifi but k none of my devices will stay connected no security to it i cant use it. My tablet completely refuses to do anything . It says connected but wont do anything due to lack of security on wifi

Hotel was dirty and not maintained. They cover the smell of old muggy scent with fragrances throughout all vents. Our tub was clogged and shower head did not work. Doors and walls dirty. Carpet old and dirty. They offer free breakfast from 6 am to 9 am. but was unable to make it before they closed it, so I can’t say how good was. I do Not recommend this hotel.

Room was not clean, bathroom was pretty nasty and it was not the same experience as other la quintas. Disappointed

No internet no wifi they say free wifi but its so out of date and no security non of my devices will even connect. Cont use wifi.

Great location and I loved the pool. Internet access could be better.

Safety/FREE 3rd nite, was not in hotel. REFRIGERATED RX & cell charger not in packed luggage. RX WAS in special zip case with 2 freezer packs, was in dbrand new. Clothing hastily & uncaringly packed with shoes next to clean clothes. There was "Delicate clothing" not deated well but haphazardly put in suitcase without care for silk & linen. There was tissue paper for clothing & plastic bags to prevent damage & soiling. Ice machine not working on my floor & snack machines w/o healthy choices. No dining or room service. NO help or referral for dining off site. Room large & spacious. No reimbursement olxor claim forms for missing personal ltems.

The hotel was sub-par at best. Very run down, elevator and hallways to hotel rooms were not air conditioned. The staff at check in gave no direction as to using the key card to access certain hotel rooms. No directions given on how to use the air conditioner in the hotel room. The elevator was old and scary. The pool towels provided by the hotel were the size of a large hand towel. The beds were very firm and super uncomfortable.

Shopping and dining are close,, major mall a short drive

The beds are comfortable and the property is in decent shape. A bit dated, but comfortable and priced nicely.

Nice quiet place to rest and relax. Staff were wonderful and friendly. Very accommodating.

Ants, EVERYWHERE in the room and bathroom. Not acceptable! If i could upload the videa, i would.

Ok

Location

Liked that it was quite. Wasn't there long enough to enjoy anything so maybe next time I'll have more to say.

Thank you for a great time

Really enjoyed the breakfast!

Staff is very nice and caring. The property definitely is in need of updates. They painted the bathtub and it’s peeling. Moldy

Great customer service

The staff, rooms and breakfast was amazing!!! I would highly recommend this hotel to anyone!!! It was so great the room was very clean and the beds were great!!!

Good for price but room is out dated. Patches on the wall. Toilet and tub scratched.

The hotel is in a great area directly across from the sports complex. You can walk around and have plenty of food options. The property itself is run down and dingy. There’s a musty smell. The place needs a major renovation. The staff was very friendly.

Dirty bathroom and room

Checked in to a room with bad smell, poor bathroom lighting, stained couch and AC hard to manage so requested different room. 2nd room had same bad bathroom lighting, and TV that did not work, was told that was last room. Nice staff, comfortable bed. The hotel is old and needs freshened up along with upgrades.

Doors got stuck alot room 305.

Our stay here was great. Great location!

Great for us

Room 116 the bathtub surface is peeling up and chipping

The room was clean. We loved the pool area. It was beautiful and felt safe. The breakfast was great and the breakfast attendant was so kind.

Excellent

I arrived earlier than expected and when I tried to check in it was a $25 early check in fee. On the first day, no pool. On the third day no hot water, Management said it would be fixed by morning. 4th day, still no hot water, again management said by morning. 5th day still no hot water and the pool was closed, no offer to move to another hotel. Management kept saying the hot water was going to be fixed, idiot me believed them. At 8pm the last I stayed there they offered me a a room in a sister hotel, I only had about 9 hours left before I had to bet on the plane home. And again, Management said the hour water was going to be fixed by morning. NOPE! They didn't even offer to compensate me for my patience. I'm glad I was visiting family and they had a shower.

Everything else was lacking. We had no hot water for 4 days and management made no attempts to compensate us. The rooms showed their age but the a/c worked so that was a plus.

Absolutely love the location. It’s in walking distance to so many restaurants. The room and property was clean. The staff was friendly. The price was perfect which included a hot breakfast. We will be returning many more times.

There was no hot water the keys did not work and the swimming pool was dirty

No hot water

The breakfast was the highlight of my day. The lady in charged kept the whole area organized and cleaned the entire time. Amazing !!!

The overall condition of the hotel was just okay—not terrible, but definitely nothing special. The biggest issue was there was no hot water during my stay, which made things really uncomfortable. It’s a basic expectation, and I was disappointed that it wasn’t working. Staff wasn’t rude, but also didn’t offer much help or a solution. Wouldn’t stay here again unless improvements are made.

It was gross and dirty people walking around with litter boxes for there cats in the halls and the WiFi didn’t work. the water in the shower was cold too

The only complaint was the coffee was AWFUL!!! The “bold” coffee was very light in color and had no coffee taste. We went to QT to get a cup.

It was okay. Breakfast was very poor

This property needs some serious renovations! Spackle on the walls, dirty mirrors, sink did not drain, walls and door frames chipped, shower leaked, and sleeper sofa had a big dip in it.

Terrible service, green pool, lights did not work in room, stains on towel

Good beds and good breakfast. Nice lobby.

We have stayed here before withva good experience. We needed to stay this time due to the A/C being out at our house. We woke up to a power outage that lasted most of the morning. We werent notified by staff and had to seek out answers. I understand things happen and we can deal but no notification, no explanation as to what may be getting done and no offer of any type of compensation or apology for the inconvenience. We were getting notifications through text and email to do a precheckout 3 hours before checkout time though. Apparently that system was working fine.

Aries at the front desk was so kind, personable, and professional. Customer service provided excellent!!

Hot tub could have been a little warmer, but still good

The staff was great, the room was very clean

Awful experience

Our stay was OK, our booking was a mess. First over booked, booked 2 rooms when only requested 1 room. Clerk declined to help stating I must return to the booking agency. After half an hour agency said all is straightened out. Clerk declined to look at the reservation on my phone. I finally received access. That was Friday, card still shows two rooms instead of one on charges on Tuesday.

I went to the front desk and she offered another room. No bugs detected but the mattress was filthy. Showed her the photo of it and her response was “I don’t work in housekeeping”. I am sorry that we didn’t have another option. And sorry for all the unsuspecting people that just want a clean place to rest.

Friendly staff clean a fresh lovely breakfast

It was good

Friendly staff, rooms are spacious enough and location is very good for my needs

I have used Hotel.com for several years and trusted and relied on their bookings, at times I have had to cancel, fortunately their systems worked those times. In this case their lack of contact numbers or availability for a plan B or plan C cancelation method has cost me a few hundred dollars, since the actual Hotel showed promise of being helpful had Hotel.com not been involved, this would not have been an issue. I have learned my lesson from the lack of support. I would have much rather sent this to a customer service agent, email support seems absent from the site

Good place to stay

This property is walking distance to good restaurants and the sports complex. Our room was clean and the free hot breakfast was decent with many options. We will return.

Nice

Nice rooms, friendly staff and great location.

Excellent

Shows some age but location and staff are great.

Nice hotel, good area, lots of options for dining in the area.

The hotel was very close to my daughter's home. Walkable to restaurants and shopping. Its is a little out dated, but clean and breakfast was good.

We stayed for 5 days and the hot breakfast (eggs, sausage, bacon, potatoes & biscuits and gravy) was different every day for variety! The staff were friendly however when we asked for a scenic drive in the area the front desk gal could not help us with local sites. Our room door key failed us a few times (despite us being vigilant on where we placed the key in our purses, no electronics) plus the door was a little tricky to open. Housekeeping came only once upon request, which I believe was the deal with housekeeping. The hotel served us well for the location and the restaurants in the area were very good! I would recommend this hotel.

It’s just so close to so many things and the staff was great. It was quiet it was clean. I have literally no complaints.

Just needs to be updated. Looks old and outdated