Candlewood Suites Pearland by IHG

Exceptional

Had a nice room on the ground floor. Have two suggestions-taller toilet & fix the tub for cosmetic purpose.

Disappointing

NEVER STAY AT THIS HOTEL! It’s so filthy & run down. Thank God I had my daughter get the key before we arrived. They had booked us in a room under construction & stinky from bad mildew. They gave us another room which smelled as if it was flooded, so much mildew. I booked 2 double beds & ended up with a queen & pullout couch. Both were lumpy. The second night at 1:30 am I discovered the door lock malfunctioned & it never engaged to lock the door. We moved to second floor. This room wasn’t much better. Then I woke up itching like crazy on the pullout. I complained. They recleaned the bed. The toilet kept plugging up with just water in it. I think this place should be shut down immediately! I spent my last bit of savings to stay in a hotel that came recommended but obviously management hasn’t taken care of it at all. One elevator broken & other one smelled like poop. No continental breakfast as advertised. I could go on but you get my point. I felt trapped with no $$ to go anywhere else. Never again. 5/22/26

Property does not look like the pictures.

Found roaches in my room, they offered a “nicer” room. I found roaches in there as well and at that point they refunded my money and I left.

Exceptional

The shower was disgusting. I took a picture of it and showed it to the manager (he said that his name was Alexis, but he didn’t have on a name tag, so I am not sure that was his name). I told him that it looks like mold, he was more concerned with trying to defend that it wasn’t mold. It looked like mold to me and I have the pic to prove it. If it wasn’t mold, it should never have gotten dirty enough to look like mold

Quiet, clean. Professio al staff.

Hotel was crap

Old

Wasn’t pleased with room or service was supposed to get a continent breakfast didn’t get nothing

Nothing. Everything. Rust in bathtubs, hole in the wall, smelled unclean, floors torn up, t.v didn’t work.

Nothing. Everything. Rust in bathtubs, hole in the wall, smelled unclean, floors torn up, t.v didn’t work.

The initial room we received was a mess. It should not have been rented in the condition it was in. We were moved to a second room, which clearly had been renovated. Still the chair was damaged as it leaned when we sat on it. The overall property needs to be renovated as well. The carpet is fairly shabby and the walls needing painting.

The initial room we received was a mess. It should not have been rented in the condition it was in. We were moved to a second room, which clearly had been renovated. Still the chair was damaged as it leaned when we sat on it. The overall property needs to be renovated as well. The carpet is fairly shabby and the walls needing painting.

The location and the sheets Place needs to be remodeled. I was there for emergency with a family member. The experience was embarrassing... The tiles in the bathroom were cracked everywhere including the counter tops rust on the tub. I refused to shower there. Smelled like cigarettes all over there

The location and the sheets Place needs to be remodeled. I was there for emergency with a family member. The experience was embarrassing... The tiles in the bathroom were cracked everywhere including the counter tops rust on the tub. I refused to shower there. Smelled like cigarettes all over there

The room could have been cleaned Thoroughly, but overall it was a Great Experience!

The room could have been cleaned Thoroughly, but overall it was a Great Experience!

Was in good condition

Was in good condition

The property was not in good conditions. Bugs where coming out, rust in the tub area, poor internet service, receptionist was never at the front. Transferred to a newer renovated room and yhe toilet would not flush. No maintenance available.

The property was not in good conditions. Bugs where coming out, rust in the tub area, poor internet service, receptionist was never at the front. Transferred to a newer renovated room and yhe toilet would not flush. No maintenance available.

Not happy with my stay.

Not happy with my stay.

Exceptional

Usually, I don’t leave reviews, but I felt the need to share my experience because of the terrible condition of this facility. If possible, I would rate it lower than one star. The infrastructure is outdated, the carpets are old and dirty, and the entire place clearly needs significant maintenance. I noticed a lot of patchwork throughout the property. Overall, it’s not worth the price at all.

Usually, I don’t leave reviews, but I felt the need to share my experience because of the terrible condition of this facility. If possible, I would rate it lower than one star. The infrastructure is outdated, the carpets are old and dirty, and the entire place clearly needs significant maintenance. I noticed a lot of patchwork throughout the property. Overall, it’s not worth the price at all.

The staff was fine. The room(s) were terrible. I changed my room 4 times and then left the hotel after 130 am in the morning. The first room had fleas and when the heater was on it smelled like animal urine; second room smelled like a stinky dog; third room had a dead roach on the kitchen area counter. I asked the front desk to come and get the roach and clean the counter. After he left I killed a roach that was crawling on my cup. I asked the front desk person to come back to see and while he was in my room he killed another roach crawling across the floor. I asked for a fourth room. The 4th and then 5th rooms also had roaches in the bathroom and bedroom area. At this point I did not feel comfortable staying in any of their rooms and I left the hotel after 130 in the morning. I have photos and I would like a full return for my partial stay and my inconvenience for the long drive home in the middle of the night.

The staff was fine. The room(s) were terrible. I changed my room 4 times and then left the hotel after 130 am in the morning. The first room had fleas and when the heater was on it smelled like animal urine; second room smelled like a stinky dog; third room had a dead roach on the kitchen area counter. I asked the front desk to come and get the roach and clean the counter. After he left I killed a roach that was crawling on my cup. I asked the front desk person to come back to see and while he was in my room he killed another roach crawling across the floor. I asked for a fourth room. The 4th and then 5th rooms also had roaches in the bathroom and bedroom area. At this point I did not feel comfortable staying in any of their rooms and I left the hotel after 130 in the morning. I have photos and I would like a full return for my partial stay and my inconvenience for the long drive home in the middle of the night.

Great for my dog to stay! The heater wouldn’t work and I was freezing all night. The room had boogers Stuck on the wall as I laid my head down on the bed I noticed it. Then a bug crawled up the wall. The smell of pot was overwhelming. There seemed to be homeless people living in th lobby and outside.

Great for my dog to stay! The heater wouldn’t work and I was freezing all night. The room had boogers Stuck on the wall as I laid my head down on the bed I noticed it. Then a bug crawled up the wall. The smell of pot was overwhelming. There seemed to be homeless people living in th lobby and outside.

Room was very old, and not clean - nothing like pictures online! Blood drops, used toilet, rust and holes! When I asked if we could switch, I was told I could but they couldn’t guarantee the new room would be any better.

Room was very old, and not clean - nothing like pictures online! Blood drops, used toilet, rust and holes! When I asked if we could switch, I was told I could but they couldn’t guarantee the new room would be any better.

Staff was nice. Not rea

Staff was nice. Not rea

Bad

Nothing. It smelt like fresh paint and mold. During the night after we already got our room key & were asleep, the manager came banging on our door with a family who he booked for our room asking us why we were there and said the system didn’t show we paid over A HUNDRED DOLLARS for the room. Was told we would be rescheduling out to for partial refund and never got a call!

Nothing. It smelt like fresh paint and mold. During the night after we already got our room key & were asleep, the manager came banging on our door with a family who he booked for our room asking us why we were there and said the system didn’t show we paid over A HUNDRED DOLLARS for the room. Was told we would be rescheduling out to for partial refund and never got a call!

My room smell just like mildew

It was very cleaning on the out side and the in side My room smell just like mildew

Smelled and not very clean

Smelled and not very clean

Could not watch tv, remote wasn’t working.

Could not watch tv, remote wasn’t working.

Bad

Pleasant

Hotel was very old and worn. Could use a lot of updating

Hotel was very old and worn. Could use a lot of updating

Being renovated

Being renovated

The service was phenomenal they understood that they checked me into a moldy water damage room that was never taken out of service but they quickly moved me to another room that was much much better however that evening the roaches dozens of roaches came out and we're all over everywhere. I couldn't sleep because they were crawling all over the bed so I ended up checking out sometime after 2:00 a.m.

The service was phenomenal they understood that they checked me into a moldy water damage room that was never taken out of service but they quickly moved me to another room that was much much better however that evening the roaches dozens of roaches came out and we're all over everywhere. I couldn't sleep because they were crawling all over the bed so I ended up checking out sometime after 2:00 a.m.

good at all

good at all

Disappointing

I have left my review on google. I asked for contact information and a full refund and was denied names Receipt and the lady name of associate ! I would like my full refund immediately! And the system will not allow me to upload the photos!!!!

I have left my review on google. I asked for contact information and a full refund and was denied names Receipt and the lady name of associate ! I would like my full refund immediately! And the system will not allow me to upload the photos!!!!

It had roaches in icebox

It had roaches in icebox

Whole in bathroom door. AC made loud noise all night. Roach in room. Overall dirty feel.

Whole in bathroom door. AC made loud noise all night. Roach in room. Overall dirty feel.

The person that checked me in was so rude

The person that checked me in was so rude

Nothing. The fire alarm went off at 3am. No staff on site to handle it. Paid the deposit and going on month 2 and still haven't been reimbursed. Called several times to get it reimbursed and I'm either hung up on or told they will look into it and call me back. Haven't received a call from them. There were also dried blood stains on the sheets. I told the front desk about it and they just waved it off like it was no big deal.

The fire alarm went off at 3am. No staff on site to handle it. Paid the deposit and going on month 2 and still haven't been reimbursed. Called several times to get it reimbursed and I'm either hung up on or told they will look into it and call me back. Haven't received a call from them. There were also dried blood stains on the sheets. I told the front desk about it and they just waved it off like it was no big deal.

I had roaches in my room

Bad smell on room, pillows bad small like they did not change sheets, no water on restroom sink, broken microwave, and broken drawer with tools like some one was working on the room and did not finish,

Bad smell on room, pillows bad small like they did not change sheets, no water on restroom sink, broken microwave, and broken drawer with tools like some one was working on the room and did not finish,

Great location but found roaches in the room.

Great location but found roaches in the room.

Cracks around showers

It was hot, rust everywhere ac not working

It was hot, rust everywhere ac not working

It was ducked off and quite. Nice room size Rust all over bathroom, shower was falling apart

Like the location

Like the location

I checked in and left.The hotel lobby has a bad smell and the room was no better.We left and went somewhere else.

I checked in and left.The hotel lobby has a bad smell and the room was no better.We left and went somewhere else.

The room did have a weird smell. The TV was not the size said for the room description and the remote did not work. We could not change the channels. The shower wall was cracked and poorly “fixed” with silicone. When I turned the water on it came out brown before clearing up. The room was suppose to be Double Queen but the beds seemed smaller and there was only 2 towels for 4 people. I wish I had photos but we decided to spent as much time out the hotel to reduce our frustration with the conditions.

The room did have a weird smell. The TV was not the size said for the room description and the remote did not work. We could not change the channels. The shower wall was cracked and poorly “fixed” with silicone. When I turned the water on it came out brown before clearing up. The room was suppose to be Double Queen but the beds seemed smaller and there was only 2 towels for 4 people. I wish I had photos but we decided to spent as much time out the hotel to reduce our frustration with the conditions.

Decent stay, although upgrades are definitely needed as you can tell it’s dated. A/C units don’t get fully cold in the rooms which is definitely an issue in Texas where th summer months approaching

Decent stay, although upgrades are definitely needed as you can tell it’s dated. A/C units don’t get fully cold in the rooms which is definitely an issue in Texas where th summer months approaching

They stay was great but they had a moldy smell throughout the hotel. Bonus is its affordable and in the center of all the restaurants and shops

They stay was great but they had a moldy smell throughout the hotel. Bonus is its affordable and in the center of all the restaurants and shops

You get what you pay for.

Hotel itself was fine, a little disappointed that I was double charged. The lady at the front desk told me someone would call me same day as the GM was there & he was going to make it right. I never received a call or email regarding this.

Too small congested Mold and equipment old and stained

Room needs to be fumigated. Light by desk not working. Halls were hot. Rooms need updating

Room needs to be fumigated. Light by desk not working. Halls were hot. Rooms need updating

There were roaches in the kitchen. Rust throughout the bathroom. This felt like an extended stay, lots of ling term families staying on the property. There was a strong smell of Marijuana in the parking lot.

Bath towels in shorts supply. How you don’t have enough towels for your guests. Our room entrance door was dragging which made it hard to open and close.

Bath towels in shorts supply. How you don’t have enough towels for your guests. Our room entrance door was dragging which made it hard to open and close.

The air didn’t work in my room

Great

Great

Not a quality place to stay. I would not stay there again. Roaches, issues with the bathrooms. AC unit went out my second day there. A horrible experience.

Not a quality place to stay. I would not stay there again. Roaches, issues with the bathrooms. AC unit went out my second day there. A horrible experience.

There was no complimentary breakfast

Room was not clean, roaches roam the room, unsafe to leave food out I’m never coming back I wasn’t able to write everything in this review due to certain things I can’t post

Room was not clean, roaches roam the room, unsafe to leave food out I’m never coming back I wasn’t able to write everything in this review due to certain things I can’t post

The staff are always nice to my family and I

Location The property is poorly maintained,the rooms smelled like mildew and the doors looked like they have all been kicked in,it was dirty,it wasn’t worth the value,it’s wasn’t up to expectations of a candle wood suites

It was amazing and comfortable bedding…. Love it

It was amazing and comfortable bedding…. Love it

Location and price. Roaches, room smelled of bad body odor, the electrical plugs were falling out of the wall, the shower valve would not work to take a shower.

Behind a Buffalo Wild Wings - good eats

Behind a Buffalo Wild Wings - good eats

Everything was great !

Everything was great !

I paid for a suite they gave me the wrong room and was not accommodating at all. The lady at the front desk was super nice and tried to fix the situation but the manager was horrible.

I paid for a suite they gave me the wrong room and was not accommodating at all. The lady at the front desk was super nice and tried to fix the situation but the manager was horrible.

Great

Great

Bed was awesome as were the pillows. Nice apartment like room on first floor was great. Nothing really.

Ok

Ok

Property was rundown. Bad smell in hallways. Went to room, roach crawled across nightstand. Went to complain, asked front desk clerk for manager. She got him on the phone but he wouldn't speak to me. There was a LaQuinta across the road that he managed. When I asked about getting a room there, manager told the clerk it was a different booking system so he couldn't transfer my reservation. He made no attempt to help me find a suitable hotel. I really didn't want to stay at another facility this person managed but wanted to see if he'd do anything. He didn't even apologize for having roaches in room or for inconvenience if having to find a new hotel at 9 pm. I did get a refund which he said zi would get immediately but it took about four or five days to go back toy bank account. This place is a no go. I found a Sparks by Hilton nearby and the staff there went above and beyond everyday.

Property was rundown. Bad smell in hallways. Went to room, roach crawled across nightstand. Went to complain, asked front desk clerk for manager. She got him on the phone but he wouldn't speak to me. There was a LaQuinta across the road that he managed. When I asked about getting a room there, manager told the clerk it was a different booking system so he couldn't transfer my reservation. He made no attempt to help me find a suitable hotel. I really didn't want to stay at another facility this person managed but wanted to see if he'd do anything. He didn't even apologize for having roaches in room or for inconvenience if having to find a new hotel at 9 pm. I did get a refund which he said zi would get immediately but it took about four or five days to go back toy bank account. This place is a no go. I found a Sparks by Hilton nearby and the staff there went above and beyond everyday.

Decent stay

Decent stay

Room is clean and spacious.

Room is clean and spacious.

great

great

The first room I was given smelled like someone has just finished smoking. Switched me to the second floor. Cable wasn’t working and phone didn’t work.

The first room I was given smelled like someone has just finished smoking. Switched me to the second floor. Cable wasn’t working and phone didn’t work.

Nice room ! Very spacious n convenient

Nice room ! Very spacious n convenient

This hotel smelled so bad that I had to go purchase Vick's Vapor rub to put in my nose so I could sleep through the night. We had a two night stay but left the next morning. A refund would be deserved but I don't think I will see it.

This hotel smelled so bad that I had to go purchase Vick's Vapor rub to put in my nose so I could sleep through the night. We had a two night stay but left the next morning. A refund would be deserved but I don't think I will see it.

Staff did little to fix problem No hot water A/c was not working well Total gross- will never stay again

Staff did little to fix problem No hot water A/c was not working well Total gross- will never stay again

The staff was nice and I loved the room

The staff was nice and I loved the room

It was reasonably price at a good location in pearosnd

It was reasonably price at a good location in pearosnd

Dirty. Smelly. Roaches

Dirty. Smelly. Roaches

The place (including my room) smelled badly of mold and mildew. The wifi was powerless. The "hot" water dribbled out of the bathroom faucet. No ice machine. If I could give zero stars, I would do so.

The place (including my room) smelled badly of mold and mildew. The wifi was powerless. The "hot" water dribbled out of the bathroom faucet. No ice machine. If I could give zero stars, I would do so.

I didn’t like the little roaches in my room, the ac not cooling like it should or the three broken lamps.

I didn’t like the little roaches in my room, the ac not cooling like it should or the three broken lamps.

There was a bad sewage smell in my room also seen a few roaches in my room and the front door lock did not work, told the front desk no one came by to fix it.

There was a bad sewage smell in my room also seen a few roaches in my room and the front door lock did not work, told the front desk no one came by to fix it.

Staff was excellent owners of hotel need to properly clean the flooded rooms on first floor. They still have an odor. Washer also needs to be repaired

Staff was excellent owners of hotel need to properly clean the flooded rooms on first floor. They still have an odor. Washer also needs to be repaired

I’m astounded as Candlewood suite hotels are generally nice. This one reeked of mildew and all of my things in my suitcase smell of mildew. There was no staff to be located between 6-715 am when I went to the front desk.a sign was posted that stepped out and would be back shortly. Later in the day, I asked the clerk about where was staff and she said her manager left early and she couldn’t come in on time leaving the hotel without any staff during that time, especially at the Front desk where someone should be at all times for security of the hotel. Then I was trying to rest in my hotel room and housekeeping barged in without even knocking where there was no reason to even be in my room as the sign says they only clean weekly and I just checked in that day. Then the next day my room card didn’t work so I had to go down to get that fixed. Total disaster stay. I definitely won’t be back.

I’m astounded as Candlewood suite hotels are generally nice. This one reeked of mildew and all of my things in my suitcase smell of mildew. There was no staff to be located between 6-715 am when I went to the front desk.a sign was posted that stepped out and would be back shortly. Later in the day, I asked the clerk about where was staff and she said her manager left early and she couldn’t come in on time leaving the hotel without any staff during that time, especially at the Front desk where someone should be at all times for security of the hotel. Then I was trying to rest in my hotel room and housekeeping barged in without even knocking where there was no reason to even be in my room as the sign says they only clean weekly and I just checked in that day. Then the next day my room card didn’t work so I had to go down to get that fixed. Total disaster stay. I definitely won’t be back.

Check in was quick and easy. The rest was down hill quick. The room had dirty counters,floors, tub, sink, floor cracking, and the bed was like sleeping on pure box springs.

Check in was quick and easy. The rest was down hill quick. The room had dirty counters,floors, tub, sink, floor cracking, and the bed was like sleeping on pure box springs.

The room was so humid that everything felt wet, the carpet felt sticky. The cabinets looked like they were barely hanging on the wall. There were places throughout the room that the walls and tile need repairs. The microwave was missing the face plate which made it look broken. The were roaches crawling around in the room. the dumpster that was in the parking lot was so full the maggots were crawling over the side.

The room was so humid that everything felt wet, the carpet felt sticky. The cabinets looked like they were barely hanging on the wall. There were places throughout the room that the walls and tile need repairs. The microwave was missing the face plate which made it look broken. The were roaches crawling around in the room. the dumpster that was in the parking lot was so full the maggots were crawling over the side.

The room smelled horrible. Musty, moldy, stale. The carpet was damp in the room. Semi clean, but no attention to dirt in corners, etc.

The room smelled horrible. Musty, moldy, stale. The carpet was damp in the room. Semi clean, but no attention to dirt in corners, etc.

Room was nice but seen two Roaches.

Room was nice but seen two Roaches.

I had a clogged toilet and asked the front desk clerk on Saturday morning for a plunger and she said she couldn’t Leave the desk to go upstairs and get it. Came back in the afternoon the bathroom still wasn’t fixed and the young lady on duty in the afternoon provided me with plunger. I’m paying for the hotel and fixing the toilet like I’m an employee. Don’t I’ve ever experienced that before.

I had a clogged toilet and asked the front desk clerk on Saturday morning for a plunger and she said she couldn’t Leave the desk to go upstairs and get it. Came back in the afternoon the bathroom still wasn’t fixed and the young lady on duty in the afternoon provided me with plunger. I’m paying for the hotel and fixing the toilet like I’m an employee. Don’t I’ve ever experienced that before.

Everthing is great except the AC is too loud. Have to disconnect it for sleep.

Everthing is great except the AC is too loud. Have to disconnect it for sleep.

I don’t recommend..this hotel needs renovations..the carpet on the walkway is extremely dirty and stinky

I don’t recommend..this hotel needs renovations..the carpet on the walkway is extremely dirty and stinky

Your pool was dirty

Your pool was dirty

The property was outdated.

The property was outdated.

Terrible. A/C kept going out. A/C in mothers room kept going out as well. She is 79 years old. Had to keep slamming the door for it to lock

Terrible. A/C kept going out. A/C in mothers room kept going out as well. She is 79 years old. Had to keep slamming the door for it to lock

The staff was very friendly and helpful. That made the stay nice. It older but bed was comfortable.

The staff was very friendly and helpful. That made the stay nice. It older but bed was comfortable.

Overall good stay only complaint is thin walls and sink was faucet was weird.

Overall good stay only complaint is thin walls and sink was faucet was weird.

Bathroom floor was soft carpet very dirty And there were fleas.I have multiple bites

Bathroom floor was soft carpet very dirty And there were fleas.I have multiple bites

Carpets are old, need replacement.

Carpets are old, need replacement.

Room and bathroom was very clean. Loved kitchenette, full refrigerator and microwave. Needs new tv … poor quality. Toilet extremely low … like it was intended was little kids. When booking could not find king room. Would have loved king size bed.

Room and bathroom was very clean. Loved kitchenette, full refrigerator and microwave. Needs new tv … poor quality. Toilet extremely low … like it was intended was little kids. When booking could not find king room. Would have loved king size bed.

Must be remodeling , stunk of mold , had tons of roaches in bed area ,even more in bathroom. AC worked great ,for the most part felt secure ,quiet!

Must be remodeling , stunk of mold , had tons of roaches in bed area ,even more in bathroom. AC worked great ,for the most part felt secure ,quiet!

Great no complants

Great no complants

It was a dump

It was a dump

Will never try any Candlewood facilities. Thanks

Will never try any Candlewood facilities. Thanks

No pool, no complimentary breakfast, there was a child running up and the 2nd floor. So we couldn’t really enjoy or stay and rest. But the rooms and staff were nice.

No pool, no complimentary breakfast, there was a child running up and the 2nd floor. So we couldn’t really enjoy or stay and rest. But the rooms and staff were nice.

The hotel has definitely seen better days. We only reserved for one night. I should have read the reviews sooner. I think the room was as clean as it could be, but the floor was cracked in places and the carpet was torn. The bed was comfortable, however, had I found the roach when I got there instead of when I was leaving I wouldn't have bothered to find out. It was an easy check in and an easy check out. I just don't do bugs.

The hotel has definitely seen better days. We only reserved for one night. I should have read the reviews sooner. I think the room was as clean as it could be, but the floor was cracked in places and the carpet was torn. The bed was comfortable, however, had I found the roach when I got there instead of when I was leaving I wouldn't have bothered to find out. It was an easy check in and an easy check out. I just don't do bugs.

This hotel has a terrible smell in the hallways and the room. The room has roaches too which the staff offered bug spray

This hotel has a terrible smell in the hallways and the room. The room has roaches too which the staff offered bug spray

Hotel was very disappointing from the pictures provided

Hotel was very disappointing from the pictures provided

Loud people

Loud people

Renovations were being done and I did not get a good night’s rest. The rest of the areas were fine but the price was a little high for the experience.

Renovations were being done and I did not get a good night’s rest. The rest of the areas were fine but the price was a little high for the experience.

This hotel is in really bad shape, no curtain in the restrooms, rust all over, floor coming out, no breakfast just coffee, etc

This hotel is in really bad shape, no curtain in the restrooms, rust all over, floor coming out, no breakfast just coffee, etc

Great location. However the room was not in the best of shape. No one came to clean the rooms. You had to bring the dirty laundry(towels)to the front desk downstairs to get some clean laundry. I thought that was a bit weird. Dirty carpet, and the bathroom was atrocious.

Great location. However the room was not in the best of shape. No one came to clean the rooms. You had to bring the dirty laundry(towels)to the front desk downstairs to get some clean laundry. I thought that was a bit weird. Dirty carpet, and the bathroom was atrocious.

Always a good experience.

Always a good experience.

Never try to book this hotel, the outside is amazing however the interior is terrible. The carpet and the entire premise is really dirty and a funny smell. They don’t provide shower shoes, no phone to call the front desk if needed, no WiFi ,Even hand soap is not provided. My whole stay was in one word “TRASH”

Never try to book this hotel, the outside is amazing however the interior is terrible. The carpet and the entire premise is really dirty and a funny smell. They don’t provide shower shoes, no phone to call the front desk if needed, no WiFi ,Even hand soap is not provided. My whole stay was in one word “TRASH”

The bed was comfortable and the sheets and shower was clean I will stay there again

The bed was comfortable and the sheets and shower was clean I will stay there again

There was throw up all over the side of the refrigerator the ice machine didn’t work and the bathroom shower was broken the lock on the bathroom didn’t work and the beds were hard as concrete

There was throw up all over the side of the refrigerator the ice machine didn’t work and the bathroom shower was broken the lock on the bathroom didn’t work and the beds were hard as concrete

The rooms and carpet are dirty. The beds are very uncomfortable and sunk down. Toilet did not work, leaking, and noisy.

The rooms and carpet are dirty. The beds are very uncomfortable and sunk down. Toilet did not work, leaking, and noisy.

I had to keep shaking the toilet knob to stop it form constantly running and there was a bad smell in the room like mold or urine.

I had to keep shaking the toilet knob to stop it form constantly running and there was a bad smell in the room like mold or urine.

Smell like mold

Smell like mold

Overall the stay at Candlewood was a complete disaster and I've stayed at Candlewood suites before and have been exceptionally happy with my stay. Got a refund for remaining portion of stay and was moved over to LaQuenta inn across the street, but that was marginally better (no hot water, standard handicap room with king bed. I would love to discuss this with a Hotels.com representative. I have pictures of the condition, but this app is not allowing my to upload.

Overall the stay at Candlewood was a complete disaster and I've stayed at Candlewood suites before and have been exceptionally happy with my stay. Got a refund for remaining portion of stay and was moved over to LaQuenta inn across the street, but that was marginally better (no hot water, standard handicap room with king bed. I would love to discuss this with a Hotels.com representative. I have pictures of the condition, but this app is not allowing my to upload.

Customer service was great! Room was severely outdated. Water stain took up at least 75% of the carpet which caused the room to have a heavy mildew smell. TV was even the smallest; 24” and there was no clasp on the door to help secure it!!!!

Customer service was great! Room was severely outdated. Water stain took up at least 75% of the carpet which caused the room to have a heavy mildew smell. TV was even the smallest; 24” and there was no clasp on the door to help secure it!!!!

NA

NA

Property is dirty and in disrepair

Property is dirty and in disrepair

They are in process of remodeling. Bed had hard springs.

They are in process of remodeling. Bed had hard springs.

The hair dryer is not working Second days the door ran out or low which the front desk had to opened Conditions not met standard

The hair dryer is not working Second days the door ran out or low which the front desk had to opened Conditions not met standard

I immediately checked out of the hotel! Markings and stains on the walls, furniture with very noticeable signs of wear and tear, and the bathroom was a complete disaster! I’m sure every room is not like the one I was assigned but beware. The rooms have plenty of space and when it was new you can tell this was a beautiful hotel but it’s obvious they have an unskilled maintenance team to keep up with normal wear and tear.

I immediately checked out of the hotel! Markings and stains on the walls, furniture with very noticeable signs of wear and tear, and the bathroom was a complete disaster! I’m sure every room is not like the one I was assigned but beware. The rooms have plenty of space and when it was new you can tell this was a beautiful hotel but it’s obvious they have an unskilled maintenance team to keep up with normal wear and tear.

Do not recommend. The chair in the room was way broken and everything needs to be renovated. I wouldn’t stay here again for free.

The hotel hallways and room smelled of marijuana and mold. The bed linen had urine and blood stains on the sheets and pillow cases. The carpet was filthy and completely brown and black. The bedroom and bathroom walls had holes in them. There was mold on the sink handles. The bathroom faucet did not work. The shower had rust and hair from previous guests. There was urine on the toilet. The shower walls were coming undone.

The shower wall was broken the carpet was ripped up. There was not any bed linen for the let out bed i call to thr front desk for some they stated they would bring some. No one came with any I went do in the morning telling them again about the bed linen staff stated tey will try and see if they can get some or see if they had any. I still didn't get any linen. I had to take some linen off the bed in the room to share with my son for the let out bed

Do NOT stay here if you are a clean freak. The shower walls were caving in. We had roaches on and under our bed. Our furniture was broken. The whole Hotel reeked of chemicals like a crime scene and was so hot in there. Humid at the worst in the Texas heat. We were told breakfast and there was none. Definitely will not be staying here again.

Stay was wonderful only suggestion would be get a better air flow in the hall ways

We got a key to another room and the hallway is as warm and smelled like mildew. Jennifer the receptionist was great but the condition of the hotel was not.

Very Convenient and reasonably priced!

This was the filthiest Candlewood i have ever stayed in. After being in the room only a few minutes i killed 4 roaches. Thus place needs to be fumigated ASAP.

Roaches in the room!

My aunt stated that the staff lued on several occasions about cleaning thencarpert and thenroom she would get. The room was also not up to her standards of cleanliness.

Everything!

We woke up to find roaches in the bathroom!!! Don’t stay here!!!

Rooms not properly cleaned and tried 2 rooms

Yeah I'm just going to say this hotel needs to be closed and renovated from top to bottom

This hotel smells bad from the very begining.. The fron desk took $25 deposit on my debit card, and said they will refund at check out.. The bitter lady on the morning said they do not refund any that Hotels. com must do it.. So I am still waing to someone refund my money.. I feel they sltolen .. I will said if the people are not happy working there they wont be there find a JOB that you really like.