Holiday Inn Express And Suites Pasadena Houston Southeast by IHG

Very nice place to say quiet

It is a clean place to sleep, decent breakfast, and nice staff. It suited our purposes.

Staff at front desk needs to be trained to be professional and polite.

Nice property and friendly staff

Excelente

The staff was welcoming and friendly!!

This hotel is awesome! The facility is super clean and the staff is friendly, helpful and always willing to help. The 24 hour coffee station is fantastic!

Room was canceled before we arrived we didn’t have a room reserved

Room was canceled before we arrived we didn’t have a room reserved

Room was ok, workout equipment was all broken, #1 reason I chose this hotel was to be able to workout while away from home on business.

Room was ok, workout equipment was all broken, #1 reason I chose this hotel was to be able to workout while away from home on business.

Staff spoke limited English. Main hallway floors were muddy and baseboards coming off walls. First room was unacceptable with a broken toilet. 2nd room was small, toilet seat was so loose I almost fwll off, baseboards broken off walls, HVAC was broken, too beight with limited curtains to shut, noisy from highway.

Staff spoke limited English. Main hallway floors were muddy and baseboards coming off walls. First room was unacceptable with a broken toilet. 2nd room was small, toilet seat was so loose I almost fwll off, baseboards broken off walls, HVAC was broken, too beight with limited curtains to shut, noisy from highway.

The hotel was under construction and there was no note on the site before booking. Room was dirty there were things (trash, boxes and bags) on three drawers. There were crumbs and a bag of empty chips next to the bed. The bathroom towels had black stains. One bed cover had a big yellow stain. The towels and bed cover did look wash but they still had visible stains- they should take them out of circulation as this gives a very bad image. Front desk staff was short and dry no smiles or warm welcome.

The hotel was under construction and there was no note on the site before booking. Room was dirty there were things (trash, boxes and bags) on three drawers. There were crumbs and a bag of empty chips next to the bed. The bathroom towels had black stains. One bed cover had a big yellow stain. The towels and bed cover did look wash but they still had visible stains- they should take them out of circulation as this gives a very bad image. Front desk staff was short and dry no smiles or warm welcome.

The complimentary breakfast needs improvement.

The complimentary breakfast needs improvement.

The receptionist was very friendly and the room was very clean

The receptionist was very friendly and the room was very clean

Great

Great

Clean , family friendly and breakfast was on point

Clean , family friendly and breakfast was on point

We had three adults in our room and we could only get two room keys

N/A

N/A

Great

Great

Clean room | Staff | Breakfast | Family-friendly

Clean room | Staff | Breakfast | Family-friendly

Staff was very friendly and helpful with check in and hotel is very clean and updated. Amazing stay!!

Staff was very friendly and helpful with check in and hotel is very clean and updated. Amazing stay!!

Staffing was excellent. Miss Maria in the breakfast section was great.

Staffing was excellent. Miss Maria in the breakfast section was great.

Clerk that checked us in was great. All others were terrible. They didn't want to be bothered

Clerk that checked us in was great. All others were terrible. They didn't want to be bothered

Shower was dirty and elevator

Shower was dirty and elevator

Check in was easy. The gentleman was very nice. There is a notice posted that you will be charged for stains. I understand the common posting for stealing the towels, sheets or comforter (it happens), but stains. They have standard fare for breakfast...waffles, fruiit, yogurt, cereal and breads. I think they were overwhelmed on Sunday. We had to wait for eggs and sausage. Overall, it was a quiet stay and it was clean.

Check in was easy. The gentleman was very nice. There is a notice posted that you will be charged for stains. I understand the common posting for stealing the towels, sheets or comforter (it happens), but stains. They have standard fare for breakfast...waffles, fruiit, yogurt, cereal and breads. I think they were overwhelmed on Sunday. We had to wait for eggs and sausage. Overall, it was a quiet stay and it was clean.

Is Nice clean quiet.

Is Nice clean quiet.

Lady threw my money at me told me never come back for mini swishers in the room I mean I get it but to not even check my id and just throw the money at me … I wasn’t even sure if it was the money or not it was in a envelope but white lady was aggressive from the start

Lady threw my money at me told me never come back for mini swishers in the room I mean I get it but to not even check my id and just throw the money at me … I wasn’t even sure if it was the money or not it was in a envelope but white lady was aggressive from the start

Excellent place to stay

Excellent place to stay

Realmente debo resaltar el lugar por muchas razones el lugar es muy tranquilo, está cerca de las carreteras principales, y el trato del personal es excelente en especial el de la señora María.

Realmente debo resaltar el lugar por muchas razones el lugar es muy tranquilo, está cerca de las carreteras principales, y el trato del personal es excelente en especial el de la señora María.

Our stay was decent. The rooms were nice and clean and the staff was courteous. I did find it odd that the person at the front desk made a copy of my drivers license. I have stayed at this place before and they did not need a copy of my license. The breakfast was ok. Overall, we enjoyed our stay.

Our stay was decent. The rooms were nice and clean and the staff was courteous. I did find it odd that the person at the front desk made a copy of my drivers license. I have stayed at this place before and they did not need a copy of my license. The breakfast was ok. Overall, we enjoyed our stay.

Good breakfast. Would come here again

Good breakfast. Would come here again

Clean room and convenient location

Clean room and convenient location

The room pillows were small and smelled like sweat. Other than that I have no complaints.

The room pillows were small and smelled like sweat. Other than that I have no complaints.

I feel they don't give you enough towels plus the room service could be a little better other than that the room was great

I feel they don't give you enough towels plus the room service could be a little better other than that the room was great

It was ok not bad

It was ok not bad

Comfy and newly refurbished

Comfy and newly refurbished

I had a great experience staying at this hotel. The hotel was clean and welcoming. Staff was courteous and informative. Overall great experience and I highly recommend a stay at this hotel.

I had a great experience staying at this hotel. The hotel was clean and welcoming. Staff was courteous and informative. Overall great experience and I highly recommend a stay at this hotel.

Breakfast was good. Staff was great!

Breakfast was good. Staff was great!

Staff was rude and unprofessional. The Grill is just there and the pool was small but cute. There are two men who sits behind the hotel and drink some nights. Breakfast don’t have ya mind set for tasty. Location is a bout 20 minutes from Houston.

Staff was rude and unprofessional. The Grill is just there and the pool was small but cute. There are two men who sits behind the hotel and drink some nights. Breakfast don’t have ya mind set for tasty. Location is a bout 20 minutes from Houston.

LOVED !!! BEDS WERE SO COMFORTABLE

LOVED !!! BEDS WERE SO COMFORTABLE

Great experience

Great experience

Person in the front desk offered us an improvement of the room without any extra cost. Excellent !

Person in the front desk offered us an improvement of the room without any extra cost. Excellent !

I liked the quietness of the area and inside the building.

I liked the quietness of the area and inside the building.

Overall, the stay was “okay”. The staff wasn’t rude by any means, but they weren’t extremely welcoming or pleasant either. Pictures online of the pool were better than what it actually looked like. Location was good in that it was an area that felt quiet and relatively safe. With us having 2 little kids, that was important. The price compared to other hotels was better which was a big factor for us. The breakfast was “okay” (nothing to write home about). Overall the place seemed to be pretty clean. Would we stay here again? Probably because the area and price. But don’t expect an “Amazing Experience”. Again, it was “okay”. Fair for the price.

Overall, the stay was “okay”. The staff wasn’t rude by any means, but they weren’t extremely welcoming or pleasant either. Pictures online of the pool were better than what it actually looked like. Location was good in that it was an area that felt quiet and relatively safe. With us having 2 little kids, that was important. The price compared to other hotels was better which was a big factor for us. The breakfast was “okay” (nothing to write home about). Overall the place seemed to be pretty clean. Would we stay here again? Probably because the area and price. But don’t expect an “Amazing Experience”. Again, it was “okay”. Fair for the price.

I like everything abput my stay hotel was clean and personal was kind and polite

I like everything abput my stay hotel was clean and personal was kind and polite

If you look at my stay, I had two adults two children. My children did not have blankets or bedding at the front desk. The lady was very rude. The coffee pot refrigerator and microwave did not work. The front office said it needed to be reset

Nice quiet location. Easy trip to Galveston and the gulf.

Nice quiet location. Easy trip to Galveston and the gulf.

My room was perfect and assigned accordingly to my particular needs. The staff was amazing and very considerate and accommodating. I liked the location and how quiet and safe I felt while staying at this hotel.

My room was perfect and assigned accordingly to my particular needs. The staff was amazing and very considerate and accommodating. I liked the location and how quiet and safe I felt while staying at this hotel.

Good service

Good service

the room was amazing. everything was really clean and comfortable. my husband said this is the best hotel we have stayed in Houston . well so far but we loved it and will most likely be using this hotel next time we are in town

the room was amazing. everything was really clean and comfortable. my husband said this is the best hotel we have stayed in Houston . well so far but we loved it and will most likely be using this hotel next time we are in town

Came for Super Nit 1000 and good location and easy to find… would stay again

Came for Super Nit 1000 and good location and easy to find… would stay again

Great service, quick check in, overnight stay. Room was clean and comfortable. Got a good night sleep.

Great service, quick check in, overnight stay. Room was clean and comfortable. Got a good night sleep.

If you are not familiar with Houston, Pasadena has alot of oil/chemical plants. Luckily once in the hotel you couldnt smell the fumes. We stayed here since we needed a car charger close to Hobby airport and was looking for a good deal. Had to pay $15 in addition to room to use the EV chargers. Thetes only 1 universal and another Tesla charger on site.Breakfast included but nothing to write home about.

If you are not familiar with Houston, Pasadena has alot of oil/chemical plants. Luckily once in the hotel you couldnt smell the fumes. We stayed here since we needed a car charger close to Hobby airport and was looking for a good deal. Had to pay $15 in addition to room to use the EV chargers. Thetes only 1 universal and another Tesla charger on site.Breakfast included but nothing to write home about.

Check in was by far the worst I’ve ever experienced, the lady that checked me was the nastiest and rudest person I have ever met!!!!

Check in was by far the worst I’ve ever experienced, the lady that checked me was the nastiest and rudest person I have ever met!!!!

I like the bedroom everything was comfortable.

I like the bedroom everything was comfortable.

Very clean

Very clean

Great

Great

A little bit more customer service and a smile to everyone not a frown when a certain ethnicity comes check in

A little bit more customer service and a smile to everyone not a frown when a certain ethnicity comes check in

This property was nearby where we needed to be and easy to access. The room was as expected and did not lack comfort.

This property was nearby where we needed to be and easy to access. The room was as expected and did not lack comfort.

Everything was very nice but I'm still waiting for my deposit, I'm waiting

Everything was very nice but I'm still waiting for my deposit, I'm waiting

Excellent

Excellent

Property was well cared for . Breakfast times were perfect , for refinerary workers .

Property was well cared for . Breakfast times were perfect , for refinerary workers .

I already filled all this out before.

I already filled all this out before.

Muy bien

Muy bien

Staff services terrible

Staff services terrible

It was cheap, the place was new, clean and convenient, but sometimes, your trip is spoiled by a lousy "free" breakfast. They served awful scrambled eggs, either mixed with something green or in perfectly round disks. The fresh fruit choice was apples and that's it. They hide the instant oatmeal packets so you need to ask for them. And they provide 3 types of off-brand cereal. I wouldn't stay here again.

It was cheap, the place was new, clean and convenient, but sometimes, your trip is spoiled by a lousy "free" breakfast. They served awful scrambled eggs, either mixed with something green or in perfectly round disks. The fresh fruit choice was apples and that's it. They hide the instant oatmeal packets so you need to ask for them. And they provide 3 types of off-brand cereal. I wouldn't stay here again.

They ask you to sign an agreement that they can charge you if there is stain on your bedsheet. Their breakfast will close at 8am which is too early for me. When I went to check out, I was told that I had to wait until the person come back but I need to go already.

They ask you to sign an agreement that they can charge you if there is stain on your bedsheet. Their breakfast will close at 8am which is too early for me. When I went to check out, I was told that I had to wait until the person come back but I need to go already.

Everything was clean

Everything was clean

Exceptional

Empty shower dispensers for soap/shampoo etc (excessively small bottles left instead). Stayed in room with kitchenette, no paper towels, dish soap, scrub pad to help keep areas clean. Free breakfast only included bread products, cereal, no fresh fruit, or proteins (eggs/sausage/potatoes).

Empty shower dispensers for soap/shampoo etc (excessively small bottles left instead). Stayed in room with kitchenette, no paper towels, dish soap, scrub pad to help keep areas clean. Free breakfast only included bread products, cereal, no fresh fruit, or proteins (eggs/sausage/potatoes).

Staff were very difficult to deal with.

Staff were very difficult to deal with.

There was no Electricity due to the Hurricane Beryl. Spedia should of knowing these before booking me there

There was no Electricity due to the Hurricane Beryl. Spedia should of knowing these before booking me there

Overall one of the best hotels ever . Comfort y secure. Except for a bunch of hispanic guys drinks beers in the back of hotel.

Overall one of the best hotels ever . Comfort y secure. Except for a bunch of hispanic guys drinks beers in the back of hotel.

Superb

Exceptional

It was a nice hotel and the room was comfortable

It was a nice hotel and the room was comfortable

The pool was closed

The pool was closed

Exceptional

It was a wonderful experience staying in this hotel, close to services and many restaurants and groceries. The breakfast buffet is good, but it needs to add more types of food.

Superb

They cancelled my reservation, lost my money, horrible attitude, didnt want to resolve the issue

They cancelled my reservation, lost my money, horrible attitude, didnt want to resolve the issue

There was no one there to check us in. Once someone did appear, they were very nonchalant and absent from any emotion. The next day my husbamd went down and asked for extra pillows. The pillows we had were very uncomfortable. We were told they were sorry that another group had taken them all. The next day there were still none. The facilities are clean and there were no other issues, but the check-in delay and uncomfortable pillows was a let down.

There was no one there to check us in. Once someone did appear, they were very nonchalant and absent from any emotion. The next day my husbamd went down and asked for extra pillows. The pillows we had were very uncomfortable. We were told they were sorry that another group had taken them all. The next day there were still none. The facilities are clean and there were no other issues, but the check-in delay and uncomfortable pillows was a let down.

I did not like the service from the employees upon arrival and when it was time to check out

I did not like the service from the employees upon arrival and when it was time to check out

Everything good

Everything good

Loved the pool

Loved the pool

The lobby had a nice coffee machine The hotel is not up-to-date at all Need a new paint job scuffs all on the wall, need new sheets & pillows bathroom needs remodeling, brown water coming out the shower, rusted showerheads present. Elevator reeked of bleach with wet spots on the floor, no venting machines present just a very limited “snack store”

Great hotel! The 2 ladies that checked us in were very helpful. Quick check in.

Great hotel! The 2 ladies that checked us in were very helpful. Quick check in.

Never got a chance to even look around the property. The customer service was horrible. The lady that was working the front desk was the worst and we were victims of the natural disaster. She tried to relate to me while continuing to upcharge me for the room just because I had 5 small children. We had already paid $366 just for that room and it didn’t have two beds just 1 king bed and a sofa bed. Trees fell on our house we had no lights or water and there was no compassion AT ALL!

Great place to stay, calm and clean

Great place to stay, calm and clean

We stayed 3 nights. Lovely room. Breakfast finished at 8 am week days & 9 am weekends. We liked breakfast was included and free parking.

We stayed 3 nights. Lovely room. Breakfast finished at 8 am week days & 9 am weekends. We liked breakfast was included and free parking.

Very good

Exceptional

Clean safe quiet

Clean safe quiet

Exceptional

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

The staff was very nice and the hotel was very well-kept. However, a couple of things made our stay not so pleasant. When we got to our room, our bathroom smelled like sewage and our body wash dispenser was taken off the wall, so we had none. Also, the Guest Directory in our room had the wrong times that breakfast ended, so we would show up just to find them cleaning up.

The staff was very nice and the hotel was very well-kept. However, a couple of things made our stay not so pleasant. When we got to our room, our bathroom smelled like sewage and our body wash dispenser was taken off the wall, so we had none. Also, the Guest Directory in our room had the wrong times that breakfast ended, so we would show up just to find them cleaning up.

I enjoyed my time in Houston

I enjoyed my time in Houston

Beds are very comfortable

Beds are very comfortable

Exceptional

Clean nice rooms fridge microwave nice pool nice place for the price

Clean nice rooms fridge microwave nice pool nice place for the price

Very good

Good

Good

Nice and clean.

Nice and clean.

Is good and confortable

Is good and confortable

Excellent service! Friendly staff.

Excellent service! Friendly staff.

Nice and quiet.

Nice and quiet.

Very good

I specifically went to this hotel because of the chargers for EV cars. I have a Tesla and needed to charge there each day I was there. But the hotel doesn’t care if gas cars are parked in these spaces so I was unable to charge one night and had to wake up at 6a.m. One morning just to move my car so I could charge once one of the gas cars had left. If your not going to have spaces available for EV vehicles then don’t have the chargers. There’s literally no point if we can’t use them.

When you arrive to check to enter they ask you for your card and they charge you $50 more and they tell you that they return them to you but they don't deposit them back that's a robbery.

Rude unprofessional staff the Indian lady arguing with me about getting extra towels/bedding for pullout bed,, pool closed my entire three day stay, my truck also got scratched bad and ants in bathroom. People above me stomping late at night will never stay at this hotel again.

Rude unprofessional staff the Indian lady arguing with me about getting extra towels/bedding for pullout bed,, pool closed my entire three day stay, my truck also got scratched bad and ants in bathroom. People above me stomping late at night will never stay at this hotel again.

The receptionist was very unprofessional and very rude. No matter the consequence the customer is always right.

The receptionist was very unprofessional and very rude. No matter the consequence the customer is always right.

Room was clean & inviting. Only complaint I had was for breakfast. It was too early , & staff didn’t restock well. Once it’s gone it’s GONE.

Room was clean & inviting. Only complaint I had was for breakfast. It was too early , & staff didn’t restock well. Once it’s gone it’s GONE.

This HOTEL was clean and friendly and it worked perfect for picking up a new car in town there from Joe Myers Toyota.

This HOTEL was clean and friendly and it worked perfect for picking up a new car in town there from Joe Myers Toyota.

Always clean and very spacious

Always clean and very spacious

My check in was so great and the breakfast so delicious. Hope to come back really soon.

My check in was so great and the breakfast so delicious. Hope to come back really soon.

I enjoyed my stay very clean and nice place.

I enjoyed my stay very clean and nice place.

The staff were pleasant. They do need to update their website for breakfast. It was stated a breakfast, but when we received an email after we checked in, it stated due to COVID, there would be no breakfast. They did provide microwaveable colachies, yogurt, coffee and juice. It should have been stated a continental breakfast. Very disappointing.

The staff were pleasant. They do need to update their website for breakfast. It was stated a breakfast, but when we received an email after we checked in, it stated due to COVID, there would be no breakfast. They did provide microwaveable colachies, yogurt, coffee and juice. It should have been stated a continental breakfast. Very disappointing.

Nice place

Nice place

Hotel was more than I expected. It was super clean & really nice comfy rooms.

Hotel was more than I expected. It was super clean & really nice comfy rooms.

Hotel was very nice and clean. The only thing is that there weren’t many options for breakfast and the ladies working the breakfast area aren’t that helpful. They will let you look around without asking if they can help you with something. Housekeeping does come around early but since we only stayed two nights we didn’t really need it. They are very nice though. Overall our stay was pleasant.

Hotel was very nice and clean. The only thing is that there weren’t many options for breakfast and the ladies working the breakfast area aren’t that helpful. They will let you look around without asking if they can help you with something. Housekeeping does come around early but since we only stayed two nights we didn’t really need it. They are very nice though. Overall our stay was pleasant.

Everything was fine until breakfast Saturday morning. The Information Sheet in the room said breakfast Saturday and Sunday 7am - 10am. I went downstairs a little after 9am and the breakfast area was almost empty except for one hot container of eggs & potatoes. There was no serving spoon. When I asked for a serving spoon I was told they were closed. I cited the Information Sheet. She shook her head, gave me a spoon and went to the office. She came back and asked if I wanted bread. She brought out nothing else. Two workers were sweeping and then began mopping with a very strong smelling solution. I complained at the front desk and was told "it is their time to clean. They closed at 9". Again I cited the Information Sheet and was told "the sign (at the entrance to the breakfast area) says 9". I complained that it is unacceptable for two different times to be posted and the manager just shook her head! I'm very unhappy!!

Everything was fine until breakfast Saturday morning. The Information Sheet in the room said breakfast Saturday and Sunday 7am - 10am. I went downstairs a little after 9am and the breakfast area was almost empty except for one hot container of eggs & potatoes. There was no serving spoon. When I asked for a serving spoon I was told they were closed. I cited the Information Sheet. She shook her head, gave me a spoon and went to the office. She came back and asked if I wanted bread. She brought out nothing else. Two workers were sweeping and then began mopping with a very strong smelling solution. I complained at the front desk and was told "it is their time to clean. They closed at 9". Again I cited the Information Sheet and was told "the sign (at the entrance to the breakfast area) says 9". I complained that it is unacceptable for two different times to be posted and the manager just shook her head! I'm very unhappy!!

real nice and clean the host was real nice

real nice and clean the host was real nice

The room smelled like dirty carpet. The room looked clean; it smelled dirty.

Very clean and new.

Everything was clean peace and quiet

Well maintained

The hotel appears clean and the staffs were helpful during our stay. I didn't think the east side was that great in houston.

Location was ok, parking was available, no one there to check us in for a few minutes had to yell and see if someone heard us. Then he was rude and didn't give any additional information. I forgot my mug on the counter and didn't realize until the next morning and it was sit on the other counter, rather than him calling me to come get it. The area was quiet and clean. Room was spacious, clean and comfortable but the light in the restroom is bright enough. Next morning person at the desk was there and nice and apologized for someone not telling me about my mug. Over all nice place and would stay there again.

All great but one worker on front desk had a realy bad temper not professional at all

Horrible/rude customer service by one of your employees. I had never stayed there so was very disappointed. I traveled from Rio grande valley.

Pool was green and closed. Bathroom had a sewage smell.

I have stayed here a number of times when visiting family. It is convenient to everywhere I need to be. It is very clean (NO BEDBUGS, which has been a problem at other area hotels), the staff is helpful and friendly, and the guest laundry is a real plus.

Hotel looked like new from outside But inside of bedroom was ok The only problem we had is when you take shower or kid wanted to feel water in tub and water was like yellowish and had a smell to it like rust ….. and if you want your room cleaned …you have to wake up early They start knocking early😡😡😡. And their breakfast starts at 5 or 6am finishes 8am So if you want to sleep in then you will not get your breakfast or room cleaned

Very very clean. Extremely happy with this hotel and I’m very picky. The location isn’t that great cause you have a view of someone’s back yard and some industries, but it was super quiet. My husband dropped his wallet in the hotel dining room and the front desk called to tell him. Extremely grateful for them calling and not just keeping it at the desk waiting for us to come look for it.

Great

Very friendly staff and the hotel was super clean