Courtyard by Marriott Pasadena/Old Town

Great location in old town Pasadena

One of the best hotel lobbies I have seen- Places to lounge, divided spaces to work, a conference table and two large screen televisions (set on silent) - with the world cup games highlights the weekend I was there; the breakfast was amazing - some of the best chilequiles I have had anywhere! Great location as well walking distance - a few blocks to all the Pasadena Old Town shops and restaurants!

Loved my stay!

The laundry facilities are really helpful. Staff members all very nice.

Exceptional

Great service and clean

The staff were great. The lobby bathroom for guests needs to be checked on a regular basis in order to keep clean.

Overall the hotel is nice but the service and cleanliness was terrible.

Staff was lovely and room was great. Excellent stay on our college tour

Superb

I was very disappointed in this hotel. It was worn out and dirty. The sink had a sour smell, and the carpets were worn out. It was equal to a cheap motel. There is a $40/day parking fee, which you learn only when checking in. For the extra charge for parking, I could have stayed at a better/upgraded hotel like the Hyatt. Very sad.

The room appeared clean but when I prepared to put my socks on after being barefooted, I realized that the carpet and floors were dirty even. Though they looked clean. The refresh also didn’t wipe off the dirty table. The hand towels are very thin and instantly quite wet after one use and bathroom tissue is poor quality. The staff were friendly and helpful and the location is very convenient. We have stayed here many times and are generally quite good pleased.

The line wait to get on the shuttle to go back afterwards is significant but it was still worth it. Very good food choices in the vicinity. Highly recommend Prince Street Pizza for dinner/late night eats and then Russell’s for breakfast/brunch!

I was shocked that this was the first time I stayed at a Marriott that did not have complimentary coffee.

The parking lot is OK - the stair well was not well maintained. There's also a daily $40 fee to park your car in the parking structure. Given how much the rooms already cost, I feel is too much. The parking structure is nothing special; average; not entirely secure. Anyone can enter the parking structure from the street. Breakfast is not included. There is a bar; looks nice, we didn't use it. The staff was nice and welcoming. I'd stay there again.

Hotel location is very good. Place is relatively clean. However, there are signs of poor management. 1. Check in staff was not friendly at all. No greetings. Nothing. 2. Housekeeping staff knocked early in the morning. Asked them to come back in an hour but they never did. No room cleaning, no change of towels. 3. I reserved 2 rooms since I was traveling with family. Check in 4pm and couldn’t even get the 2 rooms on the same floor. 4. I had late check out and when I returned after lunch at 1pm, my room keys didn’t work anymore and had to go back to lobby to fix the key-just so inconvenient. 5. Bed mattresses too soft. Time for new ones. 6. No perks for platinum elite members. Disappointing.

I loved Bar,comfortable bad

Courtyard Marriotts is the least clean of all the ones we stayed at so far in comparison to hilton garden inn and ayers.

Exceptional

Very good

It was decent; nothing to write home about but the infra and surrounding area felt a little dated

Pros: Location is great and walkable to old town.

Good

Parking is $40 per night, with no other options. Parking card didn’t work, so had to call HELP each time entering the parking garage. Staff signing us in was rude and acted like she hated doing her job. The refrigerator didn’t work. The phone wouldn’t call the front desk. I had to call from my phone to order towels and have the trash removed because housekeeping didn’t show up once during a 4 day/3 night stay. The room was filthy. Our socks were black from walking around the room. The mattresses and pillows were lumpy and uncomfortable. The bed sheets were even pulled tight to the corners of the bed. Couldn’t get them to stay on the mattress. A/C sounded like a locomotive! The ONLY time we were able to enjoy ourselves was at the pool, once we walked through the restaurant and bar in our swimsuits to get to it!

Limpieza, amabilidad del personal

I enjoyed the location. I like my ADA room. Our bed was quite loud when getting in and out.

I enjoyed the location. I like my ADA room. Our bed was quite loud when getting in and out.

They were oversold and did not honor my reservation. Parking is insane. Nobody out front, signage to garage. Once in garage there is no access to hotel and no elevator- so you have to schlep your bags down multiple flights of stairs. Hotel felt dirty,

Good value - parking pass didn’t always work with mechanism in garage

Overpriced. Not clean.

Our room was only adequate, but definitely more like a 2-star hotel not 4. The bathroom door- heavy, awkward, wouldn't shut. Only one light & light switch between two queen beds. Only one coffee packet provided. $40 for one night parking is expensive.

Everything was great! From a smooth check-in, to a clean room, to a safe and relaxing neighborhood. My only complaint is that their toilet soul literally gurgle like it was flushing all day and night! It was loud and distracting; all for no reason either. It would splash the water so hard that the toilet seat would be wet after the gurgle. Very inconvenient and unsanitary. Would be a straight 5 star if not for that.

Really enjoyed staying at the Courtyard. The entire staff was so helpful and friendly

Clean room

Very attentive front desk staff. Great location. Phone line was dead. Room looked a little run down.

Phone line was dead. Room looked a little run down.

Elevators are run down needs update.

Incredible staff. Fantastic location. Everything was perfect.

Incredible staff. Fantastic location. Everything was perfect.

I would stay at this hotel again.

It was really nice place

Exceptional

The hotel itself was great. My only issue was the printer; I called ahead and was told there was printer access 24/7, but the printer was very hard to connect to and when I finally did, it told me there was a problem with the drive. Luckily, the staff at reception allowed me to email them what I needed printed and print it directly, but it was about a 45 minute ordeal.

Convenient and walking distance to shopping, restaurants etc.

Exceptional

The rooms were clean and the staff were friendly. They were helpful and always available

Bathroom- toilet hard to flush and smell . Room coffee inferior.

Comfortable bed, well appointed room. Good tv. Bathroom- toilet hard to flush and smell . Room coffee inferior.

No free WiFi

our room had no clock, no bathroom ventilation fan,no drawers, a view of three roofs that looked like war torn Ukraine , and terrible coffee ! No shelves in bathroom. this was as stripped down an experience as I have ever had. shocking for a marriott.parking was $40 per night and we got stuck inside and had to call to get out when the gate would not work.

Staff was very helpful, room was very clean and quiet.

I'm very disappointed in the dishonesty of this hotel. When we arrived the person checking us in gave us a parking pass along with our room keys. I informed him we had pets so I signed the pet fee waiver. The parking pass had no information to imply the parking wasnt included nor were we told when we checked in that it would be an add on (unlike the pet fee which we had to sign for). We went in and out of that lot at least 10 times and did not see any signage. Come to check out we were charged 160$ extra for parking. When I emailed the woman said it was in the fine print but why wasnt there an authorize charge request like with the pet fee or with say room service. You can "fine print" me all you want but its pretty sneaky and dishonest to give your guests a parking pass without informing them of the charge. Even the 4$ bottle of water in the room is clearly stated the price. Also the room we reserved was not available so we had to be downgraded to one with no outdoor space which was annoying because agian we reserved it for our pets. All I'm expecting from a business is transparency. They lable the bottled water, pet fee, room service ect with pricing. Why not parking?

Garage is skeezy, a bit creepy. Room ok, bed very low to the ground. No access to hotel thru garage-had to walk all the way around to check in. Hotel a bit long in the tooth. Staff friendly.

The check in staff was friendly and very helpful. I got to the hotel a little early and my room wasn’t ready, but they made sure that my Luggage was safe and sound until I could check in. They offered me water and we’re very professional. This location is walking distance to restaurants and shopping in old town Pasadena which I absolutely Love! I would highly recommend this hotel to friends and family.

Great location. Nothing

Great location. Nothing

Great location! Walkable to several restaurants and bars. Grocery stores walking distance too. We were in town for a Dodgers game. Ended up taking a Lyft to game

Quiet and easy to find.

All excellent!

Exceptional

Exceptional

The breakfast was à la carte and included two cold items and a drink or one hot item and a drink. We didn’t know this the first day and got one of hot and cold item each. However the hotel staff were very kind and did not charge us for the extra breakfast. The rooms were very clean and housekeeping was excellent.

Was a very quiet stay at the hotel with eateries near by! The stall was very friendly and welcomed us to the hotel

Took hours to completely drain. New refurbishing was wonderful. Will stay again. Fantastic location.

Great stay. Highly recommend. Rooms very clean. Would love to try the bar and pool next time when it’s a bit hotter outside. Good coffee and breakfast before check out. Staff were friendly.

Great location!

Keys and parking passes work sporadically.

None

We were fretted by Genine, I hope that’s how her name is spelled. She was wonderful. Made great suggestions for places to see within walking distance. The room was super comfy and clean. We didn’t take advantage of the food options there. But we did find it was nice that there was so much to choose from near by.

Awesome location 20 min from dodger stadium worth the drive.

Ok

Switched rooms because the toilet was leaking, the air conditioning was finicky, and there was only one caffeinated room coffee. Room service in the next room was spotty as they did not replace an empty Kleenex container and again only left one caffeinated coffee. I would not stay at this hotel again.

Dirty carpets

Stay was great.

Location, Cleanliness, the restaurant, and the staff were all so nice and helpful. We booked last minute as my daughter was on set and called back for one more day. We felt at ease and safe.

Didn’t eat there.

Wonderful quiet atmosphere. Loved it

Exceptional

great location quiet room slept well god price

I was pleasantly surprise with my stay.

Exceptional

We booked a room that included breakfast, but were still charged afterward and had to call the hotel and provide proof from our reservation to get refunded. We also weren’t given basic hotel information at check-in, and our parking pass expired a day early. I’ve stayed at many Marriott properties and this was unfortunately my first below-average experience.

Lobby and staff were great. Rooms we ok but carpet looks dirty

Front Desk is helpful Room service is awful

Room service is awful

Beautiful room within walking distance to a miriad of restaurants.

Good location

Very nice and comfortable quiet would stay there again our room was on the 6 floor so very quiet for us. We had families on 3 rd said was very loud with drunk people. Room was very big. Only down fall is ni microwave in room had to go downstairs. Also didn't know we had to pay for parking so that was money unexpected for the price we paid to stay. Other then that ok stay

Location is great for enjoying Old Pasadena. Walk easily to the Norton Simon, many good small restaurants. Room was clean and very comfortable.

The location was good. The breakfast had a good variety

Location was great I got bed bug bites

Location was great I got bed bug bites

On the morning of our departure, the housekeeping staff knocked on our door an hour and a half before actual checkout time. That shouldn’t happen.

This hotel has always been a home away from home thanks to an excellent staff.

Great hotel, nice location, large rooms, comfortable beds

Quick in and out overnight

thanks good stay otherwise

Very comfortable stay!

Excellent professional services, food amazing, pool area super clean. bedroom really clean, all building looks super clean that pillow are not good condition, sofa bed no good conditions.

Excellent professional services, food amazing, pool area super clean. bedroom really clean, all building looks super clean that pillow are not good condition, sofa bed no good conditions.

Great location. Decent facilities including a small gym. Nice courtyard and great area to sit and work When I checked in, nothing was mentioned about deposits or additional charges. The first night my card was charged for almost double the amount reserved. Then it was reversed causing a fraud flag on my credit card. I checked out and the balance was settled but after an hour the hotel contacted me saying there was an outstanding balance. The staff were rude and made out as if I had tired to leave wi the out paying

We have stayed at this Marriott many times. The area of Pasadena was once flourishing , but now sadly it has started to look run down. Many restaurants and stores have left this area. It’s too bad.

One particular front desk female employee helped my brother get a Lyft ride—he had never used that service before. Special thanks to all.

The hotel was fine great area but unfortunately the room didn’t have the basic necessities

None

Great location

Excellent property that exceeded my expectations. Great amenities and location for the price.

The location couldn’t be better and there is affordable $12 a day parking right next to the hotel $35 parking. Weird smell to the sink water and the cakey white soap was cheaper than cheap. The lobby area was modernized and people seemed to enjoy the pool.

Exceptional

Such a great location. Right in the center of everything you need.

Exceptional

Very central location and close to shops and old town and the freeway.

Limited breakfast menu, but very convenient to have breakfast promptly served in the hotel lobby. Hotel is just two short blocks from the Metro line, which made travel to museums downtown and the Disney Concert Hall quick and easy! Staff members were cordial and welcoming!

This Marriott is a little gem. Great location, the staff so helpful and accommodating! They made sure as requested we were on a quiet floor, provided a microwave in our room, the room was spacious, and laundry facility on the same floor. Terrific spot to stay - we were there for 10 days.

Property us just run down

Location of Building, pool, jacuzzi and fitness center were nice. People were nice and professional, I booked a King Room with a sofabed and the room did not have a sofabed. Apparently it was an ADA room so the sofabed was removed. The facility could not offer another room or a roll-a-way bed. One of my guest needed to sleep on the ground, Management offered a free breakfast but the breakfast was terrible.

near downtown very clean enjoyed my stay no complaints

near downtown very clean enjoyed my stay no complaints

The room was very clean and comfortable. I was disappointed for breakfast and its small selection was quite limited.

The entire stay went well, from the front desk service, maid service and friendliness and helpfulness of the staff. The room was large and comfortable, and the coffee was great. My only complaint is how expensive the parking fee is at $40.00 per day. It is through a third party, and far higher than it needs to be, as other public parking lots in Pasadena are far lower.

The entire stay went well, from the front desk service, maid service and friendliness and helpfulness of the staff. The room was large and comfortable, and the coffee was great. My only complaint is how expensive the parking fee is at $40.00 per day. It is through a third party, and far higher than it needs to be, as other public parking lots in Pasadena are far lower.

Location of Building, pool, jacuzzi and fitness center were nice. People were nice and professional, I booked a King Room with a sofabed and the room did not have a sofabed. Apparently it was an ADA room so the sofabed was removed. The facility could not offer another room or a roll-a-way bed. One of my guest needed to sleep on the ground, Management offered a free breakfast but the breakfast was terrible.

The hotel was great the staff was amazing. Enjoyed our short day.

Very good

Apart from unnecessarily overpriced parking, this is a clean, central, convenient, and well maintained property. Thank you! ☺️

Location is great The rooms were outdated, you could see walls in the bathroom were super dirty and bathtub was old. The sink smelled in the bathroom smelled like faucet. The bed lines were smaller than the bed and kept coming out. The mattress was not comfortable at all. There was no way to regulate the temperature in the room.

Breakfast was delicious, they offer Starbucks coffee. Parking was safe and convenient entrance to every floor.

Everything was great. Would definitely stay there again.

Staff was very friendly. parking was safe, but change $40/night was not mentioned while I was booking the room. It's a surprised extra cost for us. The room was clean, it's more for business travel, not for family at all. little fridge can only turn on for 2 hrs, it will turn off after. not cold enough to store some fruits or drinks. It's close to old down town, lots of restaurants to choose from.

Parking was safe

Man we checked in I was in a hurry to make it to the Dodger game. I really didnt trip looking to much at the room number. I remembered he said 40. Dollars a night for parking so was like really dang ! Maybe I missed that. So as im riding in the parking structure I have room 666 on the 6th floor. What hotels really have that # ? So im like no wonder the guy looked at me weird when he handed me that key. We left to Dodger game right after came back and just slept in the room. No big deal after all but when I checked out with the lady she said he should of mentioned it to me first. So yea heads up they charge 40. For parking and they have that room #

Peeling bathtub and surprise $40 parking fee. As a Gold Member, I was given a lovely 2nd Floor Room overlooking the Shell Station.

Nice stay, nice staff

Great location

Paying $40 for parking per day was expensive and I was disappointed they did not serve breakfast. Every Marriott I have ever stayed at breakfast was included. This hotel had a restaurant and it was à la cart. My food came out cold from the kitchen as well ?

Clean rooms. Incredible staff, helpful and so kind! Pool was beautiful, we enjoyed the hot tub! Restaurant on site was delicious. We ordered a salad and wings one evening! Local restaurants were yummy and within walking. Highly recommend this hotel. Our family enjoyed it!

We didn't visit the bar or restaurant.

Everything good. Except how do they ranked four stars????

Good hotel and good sized gym. Parking is a bit confusing.

Staff is always good.

I wish they had put a softer light at night by the toilet part as every time I opened that door the full light came in bothering me and my husband trying to sleep

Clean room and friendly staff

Bar was good.

Clean room. Parking 40$ and no continental breakfast.

I would not stay here again just because of the parking fee.

Great stay

I wish I could have given 5 starts but as we were arriving and taking the elevator up to our room a police officer was coming out of the elevator with someone in handcuffs who did not look like they were staying there. Just didn’t feel that safe just some sketchy people in the hotel. Staff was very nice though

I've chosen to include breakfast, imagining a typical setup with cheap food, but oh my god, this place made a restaurant quality of breakfast hot meals. I'm so glad that I gave it a shot! When we arrived, I expected more welcoming from a front desk staff, but he didn't say much with no explanation of my stay and just handed card keys. Not a great feeling.

This is all small, inexpensive stuff. I believe that Mariott charges enough to afford repairs and to provide better quality.

No

Nice hotel, perfect location.

Drapes are old, yellow. Need to update

It would be nice to have a more complete food service ; but great staff .

My stay was good, a lot of nice restaurants near by.

Was told at booking that parking was Van accessible and at checkin that was not the case and was charged $70 per night which was not part of the plan. I had other options; took a long time for water to get hot

The food we ordered from the restaurant for dinner was good except I asked for a bowl of soup and the portion was about a half cup!

Good

I typically don’t write reviews, however, the staff was unfriendly. Two staff’s didn’t properly communicate to us about parking so there was miscommunication. Our room was somewhat clean, although the shower was a tad bit dirty.

This hotel was clean, updated, and in a great location. It is walkable to all of the shopping and activities in downtown Pasadena. The staff was friendly and professional. Parking is in a safe deck and is very easily accessible from your room as you can park on whichever floor your room is on. Highly recommend!

Staff was excellent and attentive. Location is outstanding amongst great restaurants and shopping.

BATHRROM SMELLED LIKE A SEWER AND THE SHOWER WATER WARM , NOT HOT

Location was ideal for our journey. Staff were very helpful, bar and breakfast area large and comfortable for our needs.

Lamps and electrical outlets did not work. Sheet has a big stain.

Very easy: check-in/out, parking access (you can park on the same level as your room), Internet access (no password, good speed). People on reception were very friendly and helpful. Breakfast (very limited and expensive), carpet in the room leaves dirty stains on bare feet. No tea in the room.

spotless room and friendly staff

spotless room and friendly staff

Jonathan was the sweetest and so helpful.

Enjoyed my stay

Enjoyed my stay

The gym was clean and well equipped. The sitting area in the lobby was very nice and happy hour at the bar was much cheaper and worth it.

The gym was clean and well equipped. The sitting area in the lobby was very nice and happy hour at the bar was much cheaper and worth it.

I was nicely welcomed upon arrival. The location was great for access to Pasadena and the Rose Bowl location. Amenities and common areas were good.

I was nicely welcomed upon arrival. The location was great for access to Pasadena and the Rose Bowl location. Amenities and common areas were good.

The rooms were okay but not great. No drawers or anything to put our stuff away, so we had to live out of our suitcase which was not ideal. The beds were way too soft so we couldn’t get a good night’s sleep. The staff was very nice and the rooms did seem clean. The breakfast was not great - very few options which I thought was odd since they had a full menu for dinner and the dinner was okay. All in all It was not terrible but not great and there are lots of other options in the area so I probably wouldn’t stay there again.

The rooms were okay but not great. No drawers or anything to put our stuff away, so we had to live out of our suitcase which was not ideal. The beds were way too soft so we couldn’t get a good night’s sleep. The staff was very nice and the rooms did seem clean. The breakfast was not great - very few options which I thought was odd since they had a full menu for dinner and the dinner was okay. All in all It was not terrible but not great and there are lots of other options in the area so I probably wouldn’t stay there again.

Clean room comfortable bed

Clean room comfortable bed

Staff were all great. Really wish there was a microwave in the rooms. One bed was pushed really close to the wall so was hard to get into the bed.

Staff were all great. Really wish there was a microwave in the rooms. One bed was pushed really close to the wall so was hard to get into the bed.

Really good hotel

Really good hotel

Clean and comfortable. We were there for 8 night, so it was a challenge to become comfortable since they do not have dressers to place our clothing. We were living out of our suitcases!

Clean and comfortable. We were there for 8 night, so it was a challenge to become comfortable since they do not have dressers to place our clothing. We were living out of our suitcases!

Great location

Great location

Room was clean, staff were friendly and helpful.

Room was clean, staff were friendly and helpful.

I put the incorrect date due to my Dad's death and you were unable to accommodate during this difficult time.

I put the incorrect date due to my Dad's death and you were unable to accommodate during this difficult time.

Great service Thanks for the hour early check-in It was a huge help!

Great service Thanks for the hour early check-in It was a huge help!

Minus the fire alarm going off at 8:30am the whole stay was great

Minus the fire alarm going off at 8:30am the whole stay was great

The hotel accommodated to change the room to a pool side and I was pleased because the room initially assigned was street side and noisy, the front desk person and manager were nice and helpful

The hotel accommodated to change the room to a pool side and I was pleased because the room initially assigned was street side and noisy, the front desk person and manager were nice and helpful

Shower took 20 minutes to deliver lukewarm water! Also, please put a safe in the room.

Shower took 20 minutes to deliver lukewarm water! Also, please put a safe in the room.

Clean room

Clean room

Location location. Access to Central Pasadena was great.

Location location. Access to Central Pasadena was great.

The front desk ladies were SO helpful. Gym was well equipped and my housekeeper was the best. 10/10 all around!

The front desk ladies were SO helpful. Gym was well equipped and my housekeeper was the best. 10/10 all around!

Clean and well maintained room, restaurant on site and snacks available for purchase at check in area. Parking was inexpensive and had very easy room access on any floor. Parking felt safe.

The room was clean.

The room was very clean and quiet. Housekeeping came by every day for towels, etc. The staff members were always friendly and helpful. Great location for walking to Old Town.

The staff was kind and helpful and always greeted us on our way in and out of the hotel lobby. Parking was great and close to the room! The room was clean and spacious for the two of us. We did have our window facing the street but didn’t hear much traffic. There’s lots of restaurants in walking distance which made for a great stay. Would definitely consider this hotel again.

Clean room and bathroom. Great staff at checking in.

My experience didn't start well, because they first sent me to a room that was already occupied. By the time I left, I enjoyed my stay. The room was nice. The staff were friendly, and I enjoyed the food at the restaurant.

Nice place to stay. A little too expensive considering the area and concept. Still convenient, though.

Room was comfortable except for a bad smell coming from restroom area. Overall was a great stay

Okay

No free breakfast

Breakfast was great.. made cook to order. Highly recommend! Staff was courteous and room was cleaned everyday.

This place is beautiful and vintage the staff is wonderful and the food is good I stayed during the Christmas Holidays and I loved it the rooms are so nice and very clean the view over looking the pool is everything this hotel will now be my getaway place…

Clean rooms great staff

Clean room, staff was efficient and helpful.

Room / bath / bed was quite clean and they had reliable wi-fi. I wish they had better breakfast but there a ton of places nearby so not much of an issue on that front. Overall, we would stay again over there if needed.

The staff when we arrived was nice but not very informative or welcoming. When we tried to call housekeeping no one answered.

No more valet parking. You have to pay for coffee and tea in the morning when before it was complementary. The beds are clean and comfortable, but there is wear and tear all over the place. It doesn’t feel as nice as it did before.

Jeannie is an amazing staff person. So helpful and very pleasant. :)

The room was really terrific...but the staff was even better!

Slow hot water in room. Dirty windows. Other than that, parking functioned well this time. Morning/day service better than night.

Quiet room, great happy hour and bar food! The front desk is super helpful and friendly.

Clean room, lovely common area, very nice bar and restaurant. Friendly staff. Parking garage with easy access to hotel. Food was very good, and great bar and bartender.

Clean room

Clean room, beds are too soft, front desk check-in representative not friendly or welcoming, Room bathroom was not as requested: chair or seat was not in room, I had to request for second time. Restaurant was good.

Love

Haven’t had breakfast yet

The breakfast was horrible

I was upsold when booking and still charged at the hotel. Very disappointed and offended. I might not ever use your services again.

Clean

Staff was friendly and gave us free cookies and water!

Room was very clean and the staff was very couteous.

The staff is wonderful!

Front desk staff were friendly and helpful with suggestions for dinner and they made check-in and check-out a breeze. The maid service cleaned the rooms well daily. Many thanks to the entire staff!

Bathroom small, shower interior small and vanity area was awkward.

Rooms are great staff is excellent.

Despite this assurance, the two nights of parking fees still appeared on my final statement. When I contacted the hotel about this, I was told that the parking charges could not be removed because they are handled by a third-party service. This is confusing and frustrating. If the hotel does not have the ability to waive parking charges, I’m not sure why the front desk initially told me that the fees would be taken care of. The conflicting information caused unnecessary inconvenience and left me feeling misled. I would appreciate clarification and a resolution, as well as improved consistency in communication between front desk staff and billing policies.

Our room was great! This hotel staff was excellent.

Clean, great location, rooms comfortable, staff very helpful

Great

Staff, when we entered to check in all 3 staff working registration were staring at their computers. No pme greeted us or asked to help us. We said which one of you can check us in please & then finally the middle staffer said I can while the first staffer who was helping no one rolled her eyes. Horrible customer service. Room was ok, carpets filthy. Not worth the cost, will never stay there again.

friendly staff, great food options at the restaurant. beds and pillows were very comfortable- slept great

Friendly and professional ataff

Great location and staff. Very clean hotel.

Clean and great service.

Ordered breakfast to go. Waited near cashier for a long time while staff person chatted with others. He never told me that my food was ready until I asked.

Clean room.

Slight smell in the room and around midnight I found the culprit, a trashcan with molded lemons and other items under the desk.

Great place, great location and super helpful staff

All great

Easy and convenient check in. great parking! very centrally located. clean room. Great hotel staff. from front desk to room designates.

Clean, safe, easy to walk from. staff quick to respond. No breakfast offered to me, was not aware there was one.

Lots of dinning options walking distance

Clean room. A bit outdated inside. The housekeeping did the bare minimum but didn't refresh the coffee and the lotion until I asked the front desk.

The single sink vanity is so small and tight with the dbl closet doors behind is our biggest complaint. Also no magnify makeup mirror. The coffee pots should all be updated to keurig types.

Staff is friendly and helpful. Property is walkable to dining and shopping places.

The bathroom was also without any shelving for clothes or other items when showering. The toilet sat in a corner with only the toilet paper holder nearby. A grab bar should be near to assist people when they sit and when they rise. Now there is nothing to help a person balance properly. The room had a small frig but no microwave, and the coffee choice was really bad, actually awful.

Very comfortable and quiet. Front desk was great.

I loved the location, but the hotel is old and needs facelifts

The room was nice enough, but the was only a small closet, no shelves at all, no drawers and no in-room safe

Fantastic location, very clean and walkable to the shops and nearby dining. Well kept property that had a nice bar/breakfast area for slightly over-priced but decent options. For a longer stay, it was disappointing to not have any dressers/drawers to put our clothes away.

Janeen on Front Desk was exceptional, super caring and friendly

I was pleasantly surprised at the cleanliness and modern feel of our King Suite and connecting room. We were also able to reach the parking lot from our floor without having to go downstairs and outside. Parking is an etra $35.00 but totally worth it, especially if you've forgotten something in your car and need to go get it. Thanks for the hospitality at the Pasadena Old Town Courtyard Marriott!

The room was clean. However, when I was going to shower, there was blood in the tub floor.

I had a very pleasant stay staff very nice

We were staying six nights, so the hotel gave us a room on the top floor, the 6th, with a nice view of St. Andrew’s Church and the mountains. However, one of the two windows was filthy. We just kept the curtain closed so we didn’t have to look at it. Regarding the TV, we could not get the ABC channel to work. On the other channels, the picture would go blank for several seconds from time to time. For a lengthy visit, we like to put clothes in drawers, but that w

Clean room, nice staff, restful stay

Quiet very enjoyable

Expensive

Clean room, friendly staff

Room was downgraded, despite paying full price for two1-King rooms. Carpet in the hallways and rooms is gross. Staff was friendly, walking distance to many restaurants. Overall, would not stay here again.

Had stayed here 6+ years ago and hotel has not made enough improvements to compete with others in the area. The lighting in the guest rooms is minimal. There is no fan/vent in the bathroom. Bathroom sink had a crack in it. There is no safe in the guest bedrooms.

Probably wouldn’t stay here again. Cleanliness was sub par….needs to be remodeled. Old towels and linens. I guess you have to spend $500 a night to get something decent.

Recent changes to room furnishings were completely inadequate. There is no dresser nor adequate shelving anywhere in the room. This includes inadequate space on night stands and complete lack of shelves in the bathroom. For the week stay we literally had to live out of our suitcases. We will not stay at this hotel again!

Near downtown and night life

Very nice

I informed desk that TV was not picking up some Tv stations They did not get this repaired

Very friendly staff, nice clean rooms, very satisfied with my stay 😄

We like the hotel but when they cleaned the room one day they left us no towels. The bar of soap crumpled up into little pieces and when they cleaned they did not replace the soap. The tv was often pixilated and

Thank you to Adele at the front desk! She was friendly, professional, and always courteous. In addition, she listened and helped us with our accommodations.

Here for a show at the Rose Bowl and these guys were not at all prepared for the volume of people they had arrive. Lines snaking around the lobby, 1 hour plus to check in, lots of irate people. Once we got in the room fixtures were broken, TV didnt work etc. Staff were totally nice and I sympathize with them but for a $600+ stay for one night, I hoped the basics would be covered.

We were able to check our luggage early, went for lunch, returned when the room was ready to check in. Ubered to a concert at the rose bowl, walked back after with all the other concert goers. Made a quick getaway in the morning for LAX. Everything went to plan. Slept well.

Room not available on time, had to wait additional time and did not get into a room until 90 minutes after check-in time.

I was overcharged for the room I was given. By a lot. I booked a deluxe king, pool side with sofa bed but was given a standard queen instead. They refused to refund the difference. It also took 2.5 hours in a hot, sweaty line simply to check in. Absolutely atrocious and will never book here again. Will be disputing these charges.

The hotel rooms do not have any dressers, so you have to keep everything in your suitcase if it can’t be hung up.

Place was great area is a little iffy to walk at night

Great stay!

It’s clean and

had a single king bed for 2 nights. room was really spacious with a vanity area and a nice shower. was very clean, had enough room for all my luggage, but no microwave if u plan on eating out.

It should be cleaner

Bed was very comfortable

Great stay.

Excellent service and location. Large, clean rooms.

Great location. Unfortunately, we arrived at documented check-in time and room was not ready. Almost 30 mins later and no courtesies whatsoever offered, which was

I always stay here when I come to California. They do need to keep the parking lot a bit cleaner. It seems to have gone down in maintenance a bit too but overall I will stay here everytime

Highly recommended.

Great Job!! To Dominic the bartender and the night cook who went out of his way to may a flatbread pizza for my sister in law. Dominic was very friendly guy to talk too. But very busy after concerts. God bless his soul he was extremely busy that night after concert. We will stay there again in the future!! Great location for downtown . Just loved it !!

2nd time I’ve stayed here really enjoy the comfort of the rooms. The area is nice also. Very convenient to the 210 fwy. Will definitely stay here again.

Wonderful location

our event was fast. We were in and out, but we had a good night sleep 🙏⭐️⭐️⭐️⭐️⭐️

Last minute booking - very comfortable, although a bit dated.

Great rooms and friendly staff

Front desk staff were very friendly and helpful. Carpark adjacent to hotel allowed for parking on our room floor which was great. Comfortable beds, felt safe and quiet for our one night stay:)

We didnt stay long but had a pleasant and affordable experience

Downtown/Old Town Pasadena is a great place for dining, shopping and beautiful architecture.

This hotel needs to know about big events. They need to staff up an not have people wait 20+ minutes in the lobby to check in at 1AM!!!! Next time i would suggest security, The amout of theft i witnessed in the lobby was insane

Unfortunately the sink was dirty and had to be cleaned. Thought that was it but now I see the night stand is all stained from drinks and who knows what. Had to clean it myself.

Hotel was utterly unprepared. They were very nice but not enough staff and our carpet was wet and you could not walk in your bare feet in your room or your feet were black. So disappointing and check in was a nightmare as we arrived hours before just to be safe.

We could walk most places we went to.

Would stay again

Very clean, friendly staff.

The only hotel in Pasadena I will stay at!

Parking was close

The first night when checking in the room I had booked and prepaid for was not available. So instead had king bed and sofa bed. The sofa bed was incredibly uncomfortable as the metal bars were all I could feel. I ended up putting the 2 inch mattress on the floor and closing the couch up. The staff was really great and was able to put us in the two queen room the following night. The breakfast was to die for with everything you could ever ask for and all of it fresh and at temperature. Really loved the proximity to old town Pasadena

All staff were very friendly and nice! The hotel was not in the best shape. Sink in the bathroom was cracked and the wall paper had marks and stains on it. People etched their names and markings on the elevator doors and the hot tub in the pool was out of service. The hotel looked more beat up in person than in the pics.

Perfect spot located conveniently next to Old Town Pasadena. Lots of great food and shopping less than 5-10min walk around. Very quiet at night and great to be with kids.

It was very noisy during the nite… the staff was unfriendly but bed was super comfortable

Great stay! The hotel was very clean and modern as well as the staff accommodating all needs. We would definitely stay here again.

Property staff were very knowledgeable and accommodating. Where some hotels would charge extra for accommodation this staff goes out of their way. Traveled with the family for this stay but would feel safe traveling alone. Would book again.

Room is right size for my family.

Overall I say it’s a good location right in old town Pasadena walking distance from bars and just a mile away from main downtown. The reason for my rating was because the shower floor was dirty with hair , I felt uncomfortable showering. My husband forgot his Apple Watch , it took them 4 days to contact me back to inform me they found the watch. I would think that as soon as they found it on Sunday after they cleaned the room they would’ve reported and contact me. It wasn’t until Tuesday my husband traced the watch and it prompted the location from the hotel and I called them left my phone number and I got a call with an email back until Thursday. I’m thankful it was found and they called me.

Everything is clean, nice design, helpful staff

Close to places I wanted to go.

I've stayed here multiple times and will again

The property was nice but the people staying in the room next to us was very drunk loud and noisy at 4:30 in the morning. Otherwise the property was nice.

Even bar staff served me milk!!!

I love this hotel for the convenient location. The staff was great. The hotel looks more modern but it is a bit tired. I tripped outside of the fotness room because the linoleum was sticking up. There are just some places where the hotel folks be refreshed. Otherwise, love this hotel.

Convenient and clean room. Staff is very friendly. We will come back.

We had an accessible room but the bed was too low and the mattress was uncomfortable.

Where to start I prepaid for my room reservation? So it was paid off before I got there. I ordered a suite with two queen.Beds and they switched it to 1 king bed in the couch none of the amenities that they advertised that they had were there. They charged extra hotel fees. If this place is a rip-off, I will never come back. And I was unsatisfied, I didn't even get what I prepaid.For be aware, the staff does not care and treated us with such disrespect

The hottest we

Basic room and quality of amenities, good service, clean rooms at higher prices

It was a very frustrating stay. I was disappointed

Check in first, for easy accessible parking. Carpet in the room is filthy, leaves your feet or light colored socks darkly stained. Fire alarm malfunction at 4:11 AM. It went off three times until about 4:30 AM. We requested a later checkout and they deactivated the room keys prior to late checkout. This made it an issue loading the car back up, getting stuck in the parking garage, being locked out of the room. Fun times.

Great place to stay. Parking garage attached hotel so you can park on your level. Staff was wonderful. Will stay there every time I am in LA. Lots of shopping in walking distance too

Very bad experience. When we arrived at the hotel, we were checked into a room that was already being used, already giving us a poor first impression. After we brought this to the staffs attention, we were then moved to a room on the ground floor, facing the driveway to the parking garage. The rooms and hotel itself were also not kept in the best condition. The elevators had broken light fixtures and were making very questionable noises. I found multiple gnats inside the bathroom sink, and random residue splattered on the walls in the bathroom.

Fire alarm went on several times at 4 am and we had to go down to the lobby where no one ever tried to calm us or communicate what was going on. Checking in took ages though we received an upgrade because our room wasnt ready. Pool was great for my kids.

Great!

The property is close to Rosebowl where the whole family are participating with The Housing Authority of the City of Los Angeles and United Way homeless walk Sunday 7/20/2025 at the Rosebowl. I just wish Marriott can let us check out 2:00pm since we have 2 toddler and an infant and the United Way walk will end at 12:30pm so we don't have to rush back, pack things, but instead we can take use of the pool for an hour after the homeless walk, as the kids are looking forward to using the hotel pool.

The office

It was clean and easy to check in.

Very nice and friendly atmosphere

Only gave 2 towels. Floor in lobby visibly dirty (just needed to be vacuumed) Amazing location. Very comfortable beds and bedding. Courtyard view was almost entirely blocked by structure.

Very nice

Bringing ticket before we were offered juice or coffee

I checked into my room. Approximately 45 minutes later. Someone was able to enter into my room with an actual room key. I later called down to the front desk and they asked me to pack up and change rooms with these people. I felt VERY UNSAFE in this hotel at that time. I left the hotel and went somewhere else. I asked for a refund for my stay. However I have not heard back from the hotel.

Good stay

I stayed with my family and was suitable.

Nice hotel and good location.

A little worn around the edges but a nice place. Pool is lovely. Decor in the rooms is about a decade behind.

If possible, I would like to see the restaurant open longer and later or until midnight.

Great staff

Clean rooms, updated gym, nice space and great location

Proximity to old town dining and shopping

Our room was clean and bed was very comfortable. Pool area was ok. The jacuzzi definitely needs an update.

Property is in the heart of Pasadena and close to shops , bars, and restaurants

Close to freeway access and major shopping areas

Staff was amazing. Our room was perfect, newly decorated. Many dining options and museum in walking distance.

We reserved a two queen sized bed room and once we arrived at the hotel we were informed that our booking was changed, without ANY notice or reasonable explanation. When we talked to the front desk they told us that it is their fault and that they were overbooked. I’m sorry, but that’s not my problem. We went from having our reservation to a small one bed, and a one person hide a bed. This is not what we paid for. My son had to sleep in our truck. The hide a bed was extremely uncomfortable, please upgrade the flat mattresses. This is unacceptable and we will never be returning to this hotel ever again because this was an absolute first. Never experienced such terrible service at a hotel before, and we were not accommodated. Please reorganize and restructure this hotel because we didn’t make a big deal out of it but I know other folks wouldn’t accept this at all.

Great hotel to stay at. Hotel staff was friendly. Check in was quick and easy.

Our stay was great. Great location for getting to the Rose Bowl shuttle at Parsons. Property was clean and the staff was very friendly.

Great location and friendly team members.

Right off the freeway, friendly staff. You will have to pay to park which is pricey but easy to do; you drive around the back of the property and park in the garage and use your key to get k to the hotel. So very safe. Rooms were nice, beds comfortable. Shower very nice! I did ask for extra pillows and blankets and they were never received. Can pay for breakfast but we opted to walk down to Russell’s.