Tideline Palm Beach Ocean Resort and Spa

My stay was very nice although sauna was not operating and spa was not staffed properly. Could not accommodate new appointments.

👍

Room was not clean. There was hair everywhere, especially in the bathrooms. Service by the beach was slow and took a long time for chairs / umbrella to even be acquired. Walls were so thin I could hear room neighbors doing the bare minimum of talking. Valet service was nice at arrival but ignored opening doors / closing doors after the initial arrival. Drinks were disgustingly when ordered and poolside waiter was very inattentive when bringing this up. Wanted to visit spa but did not want to risk having yet another bad experience. Not great service at luxury prices, I will not be returning.

No fue lo q imaginaba en cuanto al desayuno y restaurante ,pero el personal fue muy atento.

Love the fact that the hotel is very close to the ocean and there is a cafeteria looking the ocean

Beautiful hotel resort like feel, walk out to the ocean, enjoy the outdoor dining options. Excellent Sushi!!! 5STARZ

Clean room

Tge beach is beautiful

External lot and building structure needs to upkeep. Lot area and entrance ways have looses pavers and pot holes. Lanscaping is in need of Mulcing and structural cracks on building over looking ocean second levels.

Everything was great, we were able to check in early and our room was really nice with partial view of the ocean. My only complaint would be that the park was $35 a night, regardless if we used the valet or not (we self parked and the hotel was pretty empty for our entire stay). Other than that, the beach chair and umbrellas were included in the resort fee and we had a waiter come to us on the beach to order food and drinks. I would definitely stay here again!

Puddle holes in driveway

Poor

Friendly staff, excellent management, nice location, landscape and outdoor could use a little lift but good overall experience.

Ants in the room

were awesome. Breakfast at Brandon’s was good. My only gripe was that the TV in our room didn’t pair with our device. We couldn’t watch Netflix and was told only certain rooms have that capability. Overall it was enjoyable and will definitely be back. Best deal on the strip.

Superb

Lovely beach location. Valet people were helpful and friendly. Front desk upgrade was great. Food was good. Enjoyed pool table. Bartenders were friendly.

Wonderful stay

During our stay, the elevators were not functioning well, parts of the hallways were noticeably hot, and there was no bell service available. In our room, part of the furniture — specifically the bed frame — was broken, which was disappointing. We had no snacks as advertised in the room info guide. There were definitely positives too. The food was great, the outdoor views and atmosphere were beautiful, and the service overall was pretty good. The valet team especially stood out and provided excellent service. Housekeeping was okay, but the floors could use more attention and upkeep, especially for an oceanfront resort where sand and moisture are expected. We also booked an ocean-view room, but palm trees blocked much of our view, which was a bit disappointing. We didn’t get to experience the spa or spend time on the beach during this trip, so I can’t comment on those amenities. Overall, Tideline has a lot of charm and potential, but some maintenance and operational improvements would go a long way toward creating the resort experience guests expect at this price point. Thanks to all the staff.

This happens to be a beautiful hotel right on the ocean. The staff was very nice , the rooms were very clean. The very big issue here the air conditioning was not working it was very hot inside the hotel upon check in I said it’s very warm in here are you having AC issues they said no at one point our room temp hit 80 degrees , one of the two elevators were not working so wait time for an elevator could be up to 10 mins, they do not have enough beach chairs or umbrellas for guests they had even ran out of towels for chairs.

I had the oceanfront room with a balcony and that was superb. I had 2 spa treatments, both excellent although pricey. The food was very good. The downsides: 50$ resort fee plus 35$ a day parking; room smelled like a dirty mop and lysol, floor was gritty and greasy (they fixed it), elevator broke and room service was stopped for 2.5 days, and I wanted a retreat, no restaurants so that mattered, especially with the broken elevator. Coffee pot and landline didnt work. Beautiful location but they need to up their game for 500 per night stay.

Excellent stay! VIP perk was recognised and bottle of wine was given upon check. Front desk staff were awesome and so was our waiter.

Passable

The staff was very friendly and helpful. We went to the bar and set outside. The gentlemen that was working the bar was very helpful and so nice. The rooms are clean and nice. Perfect view of the beach and access to the beach perfect. I would say it was a wonderful stay. The drinks and food are pricey but we expected that being right where it is.

Every is look great

No service

Everyone was great

Me encanta buen trato y servicio excelente

Let me tell you this me and my wife and my family, including my mother we went to do a Mother‘s the weekends and let me tell you first of all the breakfast was horrible and then the room where we staying was so humid that the floor was wet. We tried to fix the air condition and nothing was working and we were just tired. We went to sleep in the morning the same the floor was wet the pool and around the pool. It was all very dirty. Even inside. The pool was dirty. The water in the pool was dirty. Even in the pool, there was no bar you know there was two guys sitting there doing nothing on their phone. There was only one thing of water. I don’t know. It’s kind of like I was planning to have a good time and a spa and resort right we paid money for resort extra on the room. I didn’t feel no resort. There was nothing around. There was no way to surround asking trying there was only one nice person we met. She was very nice and there was a manager. It was very nice. Kind of we had to go look for them. it was very expensive to do that with all our families and even my brother they moved them to two rooms with all the feminine in the middle of the night. It was really not a good experience. I will not recommend it again to no one, and I will never go there myself. Thank you. I would love to get a refund.

Exceptional

The other reviewers were right. They also overcharged on the bill (parking fees with no car lol). A new amenity

Beach great / basic things are falling apart …the beach towel station is crumbling apart - chairs are dirty or broken

The hotel was perfect for our wedding night. That said, it could be cleaner for the price. The lobby walls are dirty and the bed frame was falling off at the foot of the bed. Still really loved it and will definitely return if cheaper lol

The GM and his staff did an amazing job taking care of our group. Everyone made our pre-wedding celebrations amazing! Thank you!

Noisy and loud on my floor. Many families

Breakfast was good, as well as location. Noisy AC; dinner.

Breakfast was good, as well as location. Noisy AC; dinner.

I am very unhappy with my stay at Tideline, because they have too much hidden charges, which wasn’t explained when checking in and I had to pay extra plus deposit that should return to me after checking out that I haven’t received one week now. I wouldn’t recommend this hotel.

The property was beautiful. The staff was good, but they needed more stuff to take care of her. Guess you could tell they were understaffed. The beach was beautiful. The food was delicious. The rooms were very nice.

Very clean and comfortable beachfront hotel- walking distance to restaurants and pier.

Ok hotel, definitely overpriced

Location good. Staff good valet good. Food rotten gym v good. Shower missing pieces. Faucet leaking. Needs a lot of work. Four seasons infinitely nicer but more expensive

We had a great view of the ocean from our balcony and the beach was right in front with the pool in back. The rooms are small. There are no hooks in the bathroom save one in the water closet.

We had a great view of the ocean from our balcony and the beach was right in front with the pool in back. The rooms are small. There are no hooks in the bathroom save one in the water closet.

Rooms nice great location

Clean, modern, small scale and intimate - lovely beach setting close enough to downtown PAL Beach….staff all friendly but all they seemed like it was their first day on the job.

Great hotel, great staff, clean room, cheerful concierge, great location.

Exceptional

Muy buenas instalaciones, solo la comida no muy buena

Terrible

It was not a good experience. The room was very noisy. I had a terrible view that air condition made so much noise that was hard to sleep. I did not like that place at all.

It was not a good experience. The room was very noisy. I had a terrible view that air condition made so much noise that was hard to sleep. I did not like that place at all.

On Expedia, I booked a 2 queen bed oceanfront room. Upon arrival, I was given a king bed for my family of 5 with children ages 8 weeks to 4 years. The hotel said it was Expedia’s fault. Expedia tried to contact the hotel with no luck. I was on the phone for the first 2 hours of my family vacation while my family was at the pool. Nothing was accomplished . I was put on hold numerous times with the call dropping every time (I could hear the click of the receiver) they claimed to call me back but I never had any missed calls. They gave me a rollaway bed for my newborn & I to sleep on. That night, the room was 80 degrees and we called maintenance and got moved to a new room at 9pm at night. We then had to move all of our belongings when the kids were beyond tired. What a mess. Never offered any compensation. This hotel has SO much potential, it’s sad to see it so poorly ran.!

On Expedia, I booked a 2 queen bed oceanfront room. Upon arrival, I was given a king bed for my family of 5 with children ages 8 weeks to 4 years. The hotel said it was Expedia’s fault. Expedia tried to contact the hotel with no luck. I was on the phone for the first 2 hours of my family vacation while my family was at the pool. Nothing was accomplished . I was put on hold numerous times with the call dropping every time (I could hear the click of the receiver) they claimed to call me back but I never had any missed calls. They gave me a rollaway bed for my newborn & I to sleep on. That night, the room was 80 degrees and we called maintenance and got moved to a new room at 9pm at night. We then had to move all of our belongings when the kids were beyond tired. What a mess. Never offered any compensation. This hotel has SO much potential, it’s sad to see it so poorly ran.!

The hotel is not what it looks like online, it is dirty and doesn’t have a lot things you would expect at a hotel like an ice makers. It is very expensive for no reason.

The hotel is not what it looks like online, it is dirty and doesn’t have a lot things you would expect at a hotel like an ice makers. It is very expensive for no reason.

The rooms were a little dated, needed some painting and patchwork. The staff could’ve been more accommodating and helpful, disappointed in the amenities, which were none.

The rooms were a little dated, needed some painting and patchwork. The staff could’ve been more accommodating and helpful, disappointed in the amenities, which were none.

Good location It’s run down. Elevators took forever and short staffed. Couldn’t even get served meals. Sat so long I ended up just leaving.

The location was perfect! The lack of employees. They don’t have enough staff. Only one out of two elevators were working for the entire time we were there (6 days).

Good location It’s run down. Elevators took forever and short staffed. Couldn’t even get served meals. Sat so long I ended up just leaving.

The location was perfect! The lack of employees. They don’t have enough staff. Only one out of two elevators were working for the entire time we were there (6 days).

Beautiful location and terrible service

Beautiful location and terrible service

Access to the beach was incredible

Access to the beach was incredible

Sat for breakfast on Saturday morning and left after no one came to take my order or say hello after 15-20 minutes. Restaurant practically empty. No stakes for all the umbrellas they had at the beach. The poor beach service kid could not do anything about it. Many patrons either sat in the direct sun or left as a result. I had to make my own makeshift stand to block the sun. No beach service for food or drinks. They stated they were short staffed. I specifically booked here for beach service and even called to verify and told they did. Bar was left unattended at times. Manager had to step in and make simple drinks and claimed he couldn’t find staff to work at hotel. Spa was nice had a good experience. I gave this hotel an opportunity despite the low ratings thinking not everyone may have a bad experience but I was wrong and should’ve followed my gut. Very disappointing for such a beautiful hotel and location! I won’t be back.

Sat for breakfast on Saturday morning and left after no one came to take my order or say hello after 15-20 minutes. Restaurant practically empty. No stakes for all the umbrellas they had at the beach. The poor beach service kid could not do anything about it. Many patrons either sat in the direct sun or left as a result. I had to make my own makeshift stand to block the sun. No beach service for food or drinks. They stated they were short staffed. I specifically booked here for beach service and even called to verify and told they did. Bar was left unattended at times. Manager had to step in and make simple drinks and claimed he couldn’t find staff to work at hotel. Spa was nice had a good experience. I gave this hotel an opportunity despite the low ratings thinking not everyone may have a bad experience but I was wrong and should’ve followed my gut. Very disappointing for such a beautiful hotel and location! I won’t be back.

Staff didnt care, room was not what was booked

Staff didnt care, room was not what was booked

Superb

The hotel room was nice and clean. We were in a room on the first floor where you can hear everything happening from the main foyer area. It was loud and kept us up at night. As for the pool and hot tub it was filthy. I saw a cockroach in the pool and the hot tub was not hot. Very disappointing to say the least. Other than that the place was just okay. I would probably not stay here again.

The hotel room was nice and clean. We were in a room on the first floor where you can hear everything happening from the main foyer area. It was loud and kept us up at night. As for the pool and hot tub it was filthy. I saw a cockroach in the pool and the hot tub was not hot. Very disappointing to say the least. Other than that the place was just okay. I would probably not stay here again.

To remind housekeeping to come clean 1 day. The bartender was very good at the bar and the restaurant service was good but a bit slow. The front desk and towel service for the beach. We’re very disorganized and nobody really seem to know what they were doing. The lab definitely needs updating and it was a bit scary to think what the rooms would look like, but the rooms were nice

To remind housekeeping to come clean 1 day. The bartender was very good at the bar and the restaurant service was good but a bit slow. The front desk and towel service for the beach. We’re very disorganized and nobody really seem to know what they were doing. The lab definitely needs updating and it was a bit scary to think what the rooms would look like, but the rooms were nice

Service was awful. Everyone was super nice and effort was not awful but management are not doing them any favors. Understaffed and those working need training. If you’re going to charge $22 for vodka martini, maybe teach your bartender how to make one. Or make sure they have a stocked bar with ice and beer and a half decent blender. Don’t order room service. It’s 50/50 you will get it. Bring your own towels because they run out fast. Don’t expect service at both the pool and beach, only have one person running around. Calling the restaurant a restaurant is funny to me. Used razor in the stair well really gave the resort feel. Beach spot was amazing. Liked the location. That’s about it. Get better service at a Hilton. Management do better! Who ever owns this place doesn’t care.

Service was awful. Everyone was super nice and effort was not awful but management are not doing them any favors. Understaffed and those working need training. If you’re going to charge $22 for vodka martini, maybe teach your bartender how to make one. Or make sure they have a stocked bar with ice and beer and a half decent blender. Don’t order room service. It’s 50/50 you will get it. Bring your own towels because they run out fast. Don’t expect service at both the pool and beach, only have one person running around. Calling the restaurant a restaurant is funny to me. Used razor in the stair well really gave the resort feel. Beach spot was amazing. Liked the location. That’s about it. Get better service at a Hilton. Management do better! Who ever owns this place doesn’t care.

The room was lovely, well appointed and clean but there were areas of the hotel that needed attention and they needed more staff for restaurants and bar. We waited over an hour for breakfast one day. Overall though lovely small hotel.

The room was lovely, well appointed and clean but there were areas of the hotel that needed attention and they needed more staff for restaurants and bar. We waited over an hour for breakfast one day. Overall though lovely small hotel.

Rooms were very nice, staff were great and beach/pool was awesome. The only complaint is there was not enough staff, waited over an hour and a half to get a drink order on the beach and never did receive it. Many customers were complaining and disappointed in this. One server for 50+ people on the beach. The staff worked hard and clearly needed help.

Rooms were very nice, staff were great and beach/pool was awesome. The only complaint is there was not enough staff, waited over an hour and a half to get a drink order on the beach and never did receive it. Many customers were complaining and disappointed in this. One server for 50+ people on the beach. The staff worked hard and clearly needed help.

This hotel didn’t cost $100 a day

This hotel didn’t cost $100 a day

Passable

The real issue are all of the hidden fees You publish the rate as $508 The real rate is $725 additionally I was told parking was free ....an additional $35 a day ....

The real issue are all of the hidden fees You publish the rate as $508 The real rate is $725 additionally I was told parking was free ....an additional $35 a day ....

Way to expensive, needs to be updated

Way to expensive, needs to be updated

this is a gorgeous location in Palm Beach. Great bar area, stylish rooms with a fantastic offer of champagne, spirits in the rooms ( full bottles, not the spirit samples you find in other places), beach front with direct access to the beach The entrance door makes a weird sound when opening

The location, the staff was AMAZING and the beautiful beach! Our bathroom the hot water took 15 minutes to heat up. Property wasn’t well kept

The location, the staff was AMAZING and the beautiful beach! Our bathroom the hot water took 15 minutes to heat up. Property wasn’t well kept

Great room recently renovated and decorated

Great room recently renovated and decorated

Room was wonderful. Great location! Staff (reception, bar, beach) were wonderful. The front lobby was underwhelming and needs an upgrade.

Room was wonderful. Great location! Staff (reception, bar, beach) were wonderful. The front lobby was underwhelming and needs an upgrade.

The staff was excellent, the room was clean, large and comfortable and the amenities were fantastic.

The staff was excellent, the room was clean, large and comfortable and the amenities were fantastic.

Had a nice stay. Food at the restaurant was good.

Had a nice stay. Food at the restaurant was good.

off-season, paid extra for ocean view that was half view. there were no cars, no valet - deserted- but they charged for parking. chairs were on the beach but no towels, no service No staff except 1 bartender but charged $50/ day resort fee. Waste!

It’s priced right and the hotel is beautiful. You don’t need to stay next door to the four seasons and spend triple the money for the same beach right next door.

It’s priced right and the hotel is beautiful. You don’t need to stay next door to the four seasons and spend triple the money for the same beach right next door.

The property is nice and accommodating just felt a bit outdated

The property is nice and accommodating just felt a bit outdated

Good

Beautiful hotel and great quiet location

Beautiful hotel and great quiet location

The restaurant was an excellent options for meals the service was amazing , the staff was very pleasant, will be returning

The restaurant was an excellent options for meals the service was amazing , the staff was very pleasant, will be returning

The surrounding area was easily nice. As far as the hotel goes. It kinda seems like it’s on its last limb. Not very well taken care of and not enough staff b took over an hour to get a pizza at the restaurant , Room cards kept getting disconnected, cable going in and out, booked a massage at the spa 24 hours in advance and was canceled on. Very mediocre to poor amenities.

The surrounding area was easily nice. As far as the hotel goes. It kinda seems like it’s on its last limb. Not very well taken care of and not enough staff b took over an hour to get a pizza at the restaurant , Room cards kept getting disconnected, cable going in and out, booked a massage at the spa 24 hours in advance and was canceled on. Very mediocre to poor amenities.

Exceptional

Great time

Great time

Great place. Love it.

Great place. Love it.

The restaurant food was fair-good but overpriced. The service was very poor, everyday I had to ask the front desk staff to call somebody because there was no one to take my order. On top of that there’s a 20% automatic gratuity to every check. For a practically empty resort and restaurant the service should be faster and there should always be someone on site to greet paying guests! I ate next door at the four seasons everyday — I suggest spending the extra money to stay there too! Every morning I woke up to homeless men sleeping on our beach chairs and showering/washing their faces at the same shower paying guests use. One guy had open scabs everywhere, I didn’t spend much time at the beach because of this. The staff did call the police a few times but the homeless people slept there just like me except free of charge. I’d suggest stacking beach chairs every night or something. This was unsanitary and the most unpleasant view and stay I’ve ever had. I will never stay here again.

The restaurant food was fair-good but overpriced. The service was very poor, everyday I had to ask the front desk staff to call somebody because there was no one to take my order. On top of that there’s a 20% automatic gratuity to every check. For a practically empty resort and restaurant the service should be faster and there should always be someone on site to greet paying guests! I ate next door at the four seasons everyday — I suggest spending the extra money to stay there too! Every morning I woke up to homeless men sleeping on our beach chairs and showering/washing their faces at the same shower paying guests use. One guy had open scabs everywhere, I didn’t spend much time at the beach because of this. The staff did call the police a few times but the homeless people slept there just like me except free of charge. I’d suggest stacking beach chairs every night or something. This was unsanitary and the most unpleasant view and stay I’ve ever had. I will never stay here again.

Great staff super friendly. Right on the water.

Great staff super friendly. Right on the water.

Exceptional

Very good

Location Needs major updating and pool area had a lot of trash under and behind chairs in bushes.

The resort is a hidden gem. The staff was amazing and very kind! Frank and Shane are the best servers I have had at any resort...KEEP THEM!!The rooms were quite comfortable and very clean. We definitely will be back!

Good place. Nice rooms and beach access

Good place. Nice rooms and beach access

The ocean was beautiful. They could have cleaned my room more. They also could be more informative when you first check in. I give cuddos to the maintenance guy for let me know where everything was.

The ocean was beautiful. They could have cleaned my room more. They also could be more informative when you first check in. I give cuddos to the maintenance guy for let me know where everything was.

Extremely expensive drinks and food. Not many options for activities. Pretty empty hotel. Good to stay for a couple days but average.

Extremely expensive drinks and food. Not many options for activities. Pretty empty hotel. Good to stay for a couple days but average.

Very understaffed this affecting the services. They ran out of things on the menu. Beach seating area was not cleaned up from day before.

Very understaffed this affecting the services. They ran out of things on the menu. Beach seating area was not cleaned up from day before.

It’s exterior is run down. Pool is gross as well as hot tub, and not on ocean. Horrible amenities. Was on 5th floor n had to come downstairs to get ice at bar. Plus hidden fees like $50 a day for hotel fees. Crazy.

Pool and beach were wonderful, would definitely stay here again!

Pool and beach were wonderful, would definitely stay here again!

Great place I’ve stayed a few times already

Great place I’ve stayed a few times already

Michele, the lady at the Front desk is WONDERFUL. Also the the bartender and the guys at the Valet Parking (attention: there is a charge of $35 per day, not disclosed on the reservation). The place looks run down, DIRTY and without all the services as described. Stayed 3 days and NEVER saw anyone Cleanning the common areas, never vacuumed or sweeping any floor. The gym is filthy: the equipment and the floor look like haven’t been cleaned in months (or ever!) NO beach service: we had to get towels, carry and install our own umbrella (which some people were not able to do it).

Michelle was absolutely wonderful and made my stay so special! Thanks for a great getaway!

Michelle was absolutely wonderful and made my stay so special! Thanks for a great getaway!

Room was not cleaned properly, dusty. Restaurant was overpriced. Hopefully, when a new owner takes over, things will change.

Room was not cleaned properly, dusty. Restaurant was overpriced. Hopefully, when a new owner takes over, things will change.

Amazing service from Kevin S at front desk. Jacuzzi is amazing! Great Bossa Nova music by pool for chill vibes! Easy access to beach.

Amazing service from Kevin S at front desk. Jacuzzi is amazing! Great Bossa Nova music by pool for chill vibes! Easy access to beach.

Mandatory $35 valet. There were no pool towels. I had to call while cold and wet for them to be brought out.

Excellent

Excellent

1. There are not enough umbrellas and tables by the pool, while their prices on drinks are very high. Also the bars by the pools only have water and are not real tiki bars. So basically, if you order drinks they bring it from the hotel. Which is fine I guess. 2. The little stream in front of the pool is dirty and the water is stale. 3. There are no ice machines on the floors and even if you had the machines, the little ice bucket is 4. No one is tending to the beach area. You have to literally pick your own umbrella and put it in the ground yourself, etc. Let alone that there are no towels until like 10am in the morning. 5. There are no do not disturb signs in the rooms 6. They allow guests from the outside to use the pool. Basically they pay for passes. I think this should be disclosed, as the pool only has 3 umbrellas (yes, that’s right, only 3!!) plus some people may have an issue with it. 7. The manager is rude and never greets any guests. We passed by him multiple times during our stay and instead of being welcoming, he gave us a funny look. Sorry - we shall not return but we wish you the best of luck!

1. There are not enough umbrellas and tables by the pool, while their prices on drinks are very high. Also the bars by the pools only have water and are not real tiki bars. So basically, if you order drinks they bring it from the hotel. Which is fine I guess. 2. The little stream in front of the pool is dirty and the water is stale. 3. There are no ice machines on the floors and even if you had the machines, the little ice bucket is 4. No one is tending to the beach area. You have to literally pick your own umbrella and put it in the ground yourself, etc. Let alone that there are no towels until like 10am in the morning. 5. There are no do not disturb signs in the rooms 6. They allow guests from the outside to use the pool. Basically they pay for passes. I think this should be disclosed, as the pool only has 3 umbrellas (yes, that’s right, only 3!!) plus some people may have an issue with it. 7. The manager is rude and never greets any guests. We passed by him multiple times during our stay and instead of being welcoming, he gave us a funny look. Sorry - we shall not return but we wish you the best of luck!

The room was nice but the service was lacking. I asked for early check in and my room wasn't ready. The front desk staff, who was not friendly, held our bags while we went out. When we returned my purse had been left on the counter of the front desk and they were unable to locate our luggage. Service at the beach and pool was inconsistent.

The room was nice but the service was lacking. I asked for early check in and my room wasn't ready. The front desk staff, who was not friendly, held our bags while we went out. When we returned my purse had been left on the counter of the front desk and they were unable to locate our luggage. Service at the beach and pool was inconsistent.

The staff were all amazing! The hotel was beautiful. Loved that it’s right off the beach. Pool had a lot of bird poop but other than that it’s perfect !

The staff were all amazing! The hotel was beautiful. Loved that it’s right off the beach. Pool had a lot of bird poop but other than that it’s perfect !

Passable

The room was just ok

Staff are nice, dining area view is beautiful

Staff are nice, dining area view is beautiful

Massage was good as well

Massage was good as well

Massage was good as well

1

1

The front desk, servers and bar staff were so helpful and friendly!

The front desk, servers and bar staff were so helpful and friendly!

It was very relaxing and will definitely be back.

It was very relaxing and will definitely be back.

This property was remodeled two years ago and is fabulous! It's right on the beach, also very clean, with comfortable beds.

Beautiful, right on the beach

Beautiful, right on the beach

Room smelled so bad. Water leaking from toilet above into my bathroom, couldn’t use it! Water on the desk ruined my passports and my bag. Water all over the floor. Still they had no remorse charges for the stay parking and resort fee.

Room smelled so bad. Water leaking from toilet above into my bathroom, couldn’t use it! Water on the desk ruined my passports and my bag. Water all over the floor. Still they had no remorse charges for the stay parking and resort fee.

Lousy coffee pot in room. Clock in room did not work properly. Sink clogged all week with multiple repairs

Lousy coffee pot in room. Clock in room did not work properly. Sink clogged all week with multiple repairs

Property was fine but the cleanliness was not good. I had old pizza crust and sand in my room upon check in

Property was fine but the cleanliness was not good. I had old pizza crust and sand in my room upon check in

loved the vibe and friendly staff

loved the vibe and friendly staff

This property is in dire need of renovations. The rooms are dark (lighting is minimal) the electrical outlets (for plugging in appliances and electronics) are few & far between. There are 2 elevators which only work periodically (we had to use the service elevator to leave the property with our luggage)

This property is in dire need of renovations. The rooms are dark (lighting is minimal) the electrical outlets (for plugging in appliances and electronics) are few & far between. There are 2 elevators which only work periodically (we had to use the service elevator to leave the property with our luggage)

The staff today was exceptional!

The staff today was exceptional!

We love everything about the Tideline Hotel and happy to be back again.

We love everything about the Tideline Hotel and happy to be back again.

Pros: -Great views of the ocean -Near lots of activities and dining -Very nice pool and hot tub area -Beach attendant was very pleasant and helpful Cons: -Unorganized service and staff -Had to call 4 times to the front desk for service in our room and eventually had to go to the front desk -Staff left both room doors open and unsecured while we were out (luckily nothing was taken) -Food was just ok

Pros: -Great views of the ocean -Near lots of activities and dining -Very nice pool and hot tub area -Beach attendant was very pleasant and helpful Cons: -Unorganized service and staff -Had to call 4 times to the front desk for service in our room and eventually had to go to the front desk -Staff left both room doors open and unsecured while we were out (luckily nothing was taken) -Food was just ok

friendly team comfortable bed.

friendly team comfortable bed.

On the beach. Laid back. Good staff. Quiet.

Beautiful patio, excellent bar service, beach access was great and plenty of chairs and umbrellas. Clean and lovely property. The room was lovely as well.? The coffee maker in the room.

Staff don’t welcome us. Room dirty and not all amenities where in the room. Mattress was heavy used cushions not from feathers. Overall way to expensive for the service. Would not stay there again.

Staff don’t welcome us. Room dirty and not all amenities where in the room. Mattress was heavy used cushions not from feathers. Overall way to expensive for the service. Would not stay there again.

Great stay! Relaxing and friendly staff all around!

Great stay! Relaxing and friendly staff all around!

Hip, small, efficient

Hip, small, efficient

The overall impression was ruined after I called the front desk six times trying to locate my jacket, which I had left in the closet of my room. I was told three times, “We will call you back,” but no one ever did. Every other time I called, they put me on hold and left me waiting without responding. It is extremely frustrating when the front desk avoids addressing a guest’s issue in this way. It’s unprofessional and disappointing. In the end, I was left with a ruined mood and a missing jacket worth $500. And yes, I had to call six times just to be ignored.

Lobby better than before. Otherwise dismal service noisy and un repaired driveway and other physical issues

Lobby better than before. Otherwise dismal service noisy and un repaired driveway and other physical issues

The hotel is relatively well kept and has had upgrades since our last visit. The ocean front room we booked opened to the outdoor seating area and not a balcony so request anything but the 1st floor oceanfront. They could not move us to another oceanfront so we downgraded to a 2nd floor non view option for privacy and we hoped quiet. Room 208 must be across the hall from the staff banquet service area and the service doors slammed until after midnight with loud and disruptive conversations continuing on until nearly 1am from event related issues I assume. I’d say without the noise this would have been a good value play hotel and overall nice. Room’s shower had only like warm water and was not cleaned well either. The staff was apologetic but not much I can say other than we had a bad stay. I’d give it another try knowing what we know about locations now but was unfortunate layout and I’m sure this is a common complaint in these areas…

The hotel is relatively well kept and has had upgrades since our last visit. The ocean front room we booked opened to the outdoor seating area and not a balcony so request anything but the 1st floor oceanfront. They could not move us to another oceanfront so we downgraded to a 2nd floor non view option for privacy and we hoped quiet. Room 208 must be across the hall from the staff banquet service area and the service doors slammed until after midnight with loud and disruptive conversations continuing on until nearly 1am from event related issues I assume. I’d say without the noise this would have been a good value play hotel and overall nice. Room’s shower had only like warm water and was not cleaned well either. The staff was apologetic but not much I can say other than we had a bad stay. I’d give it another try knowing what we know about locations now but was unfortunate layout and I’m sure this is a common complaint in these areas…

Nice property, felt newly renovated, beautiful beach setting. Would have been nice if someone's underwear hadn't been hanging in the trees just outside my terrace.

Nice property, felt newly renovated, beautiful beach setting. Would have been nice if someone's underwear hadn't been hanging in the trees just outside my terrace.

I’ve stayed in a lot of hotels but this hotel was top tier beautiful! The shower was my favorite part!

I’ve stayed in a lot of hotels but this hotel was top tier beautiful! The shower was my favorite part!

Michelle was so helpful and made it so easy to check in. The room was very clean and spacious.. I love the room style very modern style.

Michelle was so helpful and made it so easy to check in. The room was very clean and spacious.. I love the room style very modern style.

Its proximity to the ocean and the staff who couldn’t be nicer!!! I was not given a bill it took 2 days to email and it was wrong. Was charged for the room even though it was paid for on line. Also wasn’t aware of an extra $100 a day - for resort fee.

Direct beach access with fantastic dinning options with view. Spacious comfortable rooms w/ balcony.

Direct beach access with fantastic dinning options with view. Spacious comfortable rooms w/ balcony.

Overpriced and overrated

The hotel is located in a great location and the staff is wonderful. The front desk team could not have been more welcoming. The decor and aesthetics are gorgeous. For some reason the hotel was having a hard time with the air conditioning in two of our rooms. My colleague had to change rooms late at night. Also, housekeeping walked into one of our rooms after having checked in (and we were in it) thinking it was empty. Overall, it felt a little pricey for a business stay - something we'll need to consider for next time.

Good service from front desk

Good service from front desk

Peaceful

Peaceful

Poorly managed on very front. Constant knocking on my door by staff, despite do-not-disturb sign. Charged for room I already paid to a third party. No one vacuums. Guests complained about everything while we were there. The oceanfront setting and decent food are good but the hotel needs better managers and staff needs training!

Poorly managed on very front. Constant knocking on my door by staff, despite do-not-disturb sign. Charged for room I already paid to a third party. No one vacuums. Guests complained about everything while we were there. The oceanfront setting and decent food are good but the hotel needs better managers and staff needs training!

I’m disappointed I wanted to treat my daughter to the perfect vacation

I’m disappointed I wanted to treat my daughter to the perfect vacation

Everything was absolutely great! The front desk service, the room the view everything. The only thing that sucked was that the shower water did not get hot at all.. other than that our visit was wonderful!!

Everything was absolutely great! The front desk service, the room the view everything. The only thing that sucked was that the shower water did not get hot at all.. other than that our visit was wonderful!!

Best place to unwind

Best place to unwind

The worst experience ever! I booked my stay at the Tideline Palm Beach in December 2024. Our booking was for Feb 28 - March 2, 2025. Without warning, Tideline charged me half of the total cost ($1200) on December 20th, 2024. Our booking through Travelocity was supposed to be one where we would pay the total hotel stay amount upon arrival/departure. I called Travelocity to get the $1200 back but to no avail. Despite not getting our money returned, we decided to let it go. At 3:40pm, 20 minutes before check-in on Friday, February 28th, we received a voicemail message from a representative of the hotel stating that they were sold out and that we should call Expedia!!! Sold out!!! And we’re learning this right before check-in?!!! After hearing the message I called the hotel and spoke to a supervisor named Carress. She seemed nonplussed and extremely officious after hearing our dilemma. After an 8 minute hold, Carress stated that the AC in our room was broken and that there were no other rooms available. Her solution was to send us across the street to the Fairfield Inn. I told her that her representative left a message stating they were overbooked and asked why she was now claiming that our reservation was cancelled due to a broken AC. She never responded to that question. I then told her we wouldn’t mind staying in the room without AC, since the weather was pretty mild, and her response was to continue with the broken AC story. DO NOT DO BUSINESS WITH TIDELINE!

The worst experience ever! I booked my stay at the Tideline Palm Beach in December 2024. Our booking was for Feb 28 - March 2, 2025. Without warning, Tideline charged me half of the total cost ($1200) on December 20th, 2024. Our booking through Travelocity was supposed to be one where we would pay the total hotel stay amount upon arrival/departure. I called Travelocity to get the $1200 back but to no avail. Despite not getting our money returned, we decided to let it go. At 3:40pm, 20 minutes before check-in on Friday, February 28th, we received a voicemail message from a representative of the hotel stating that they were sold out and that we should call Expedia!!! Sold out!!! And we’re learning this right before check-in?!!! After hearing the message I called the hotel and spoke to a supervisor named Carress. She seemed nonplussed and extremely officious after hearing our dilemma. After an 8 minute hold, Carress stated that the AC in our room was broken and that there were no other rooms available. Her solution was to send us across the street to the Fairfield Inn. I told her that her representative left a message stating they were overbooked and asked why she was now claiming that our reservation was cancelled due to a broken AC. She never responded to that question. I then told her we wouldn’t mind staying in the room without AC, since the weather was pretty mild, and her response was to continue with the broken AC story. DO NOT DO BUSINESS WITH TIDELINE!

The hotel has been recently redone, and those parts look good. The pool was nice, but unfortunately, is not beachfront. There is a new gym that I thought was great. I think the service could be upgraded throughout the hotel, and hopefully they will work on that.

The hotel has been recently redone, and those parts look good. The pool was nice, but unfortunately, is not beachfront. There is a new gym that I thought was great. I think the service could be upgraded throughout the hotel, and hopefully they will work on that.

Great place to visit nice view nice staff excellent drinks just a grown amazing vibes.

Great place to visit nice view nice staff excellent drinks just a grown amazing vibes.

Tideline is one of those memorable experiences you will cherish as you relax and enjoy the finest South Florida life has to offer!

Tideline is one of those memorable experiences you will cherish as you relax and enjoy the finest South Florida life has to offer!

Started from check in progress, not welcoming ,

Started from check in progress, not welcoming ,

The bathroom was dirty, the safe was broken, and the shower had not water pressure. elevator doors were scratched, hotel needed maintenance.

The bathroom was dirty, the safe was broken, and the shower had not water pressure. elevator doors were scratched, hotel needed maintenance.

Tideline is a little hidden gem amongst the pomp and panache of Palm Beach County. A relaxing vacation amongst the Palms on the beautiful beach and it has something for all walks of life or simply the therapy of a walk on the beach! Staff and crew welcoming, human, and accommodating! Definite add for your romantic getaway list!

Location.

Beautiful place

I’ve been here many times before and renovation is beautiful

Awesome location and that is all that is good about it

Really, really want to give the staff credit- they are trying their best. It’s clear that management is not supporting the front of the house to the point they are able to deliver 5-star service. The Tideline is woefully understaffed. Our room was not cleaned twice in a week-long stay; calls to room service went unanswered, maintenance requests needed second requests. It’s a great location and it’s ideal for families. Might not be the best choice if you’re expecting a truly luxe experience (rooms with connecting doors offer no privacy- you can hear complete conversations) but views are lovely as is the beach. Staff do try to help and all seem to want to make your stay as pleasant as possible. Our room was clean, nice linens, nice selection of mini bar options. With stronger oversight and guidance, Tideline could deliver a more memorable experience.

Boutique hotel on the beach . Valet parking is unnecessary . Spa was Na on Sunday and. Closed in Monday and Tuesday

Thank you to Caress who made our stay exceptional!!

I had a phenomenal stay at the Tideline! My partner and I had to book a last-minute accommodation as another nearby hotel canceled our reservation. Tideline stepped up and accommodated us right away, making sure we had everything we needed after a long day of travel down the east coast. The manager was wonderful in making sure we were comfortable, felt welcomed, and able to enjoy our time in Palm Beach in spite of the unexpected problem/cancelation at our previous hotel. The staff seemed to really take pride in knowing the guests and ensuring everyone's needs and names were known. We had a fabulous dinner at the restaurant and enjoyed drinks outside in the cabana before taking a walk out onto the beach via their private beach access. Everything was pristine and the service we received was full of care. Thank you, Tideline, for accommodating our last-minute reservation needs and providing a top-notch experience! I'll definitely be back for a longer stay...and another great visit to your spa!

The hotel rooms have been recently remodeled. Small hotel that offers a more intimate service and amenities. The access to the beach and beach service is great. Sushi bar at night.

Frank, the bartender at Mizu, provided phenomenal service. All food is made to order so zero worries regarding food allergies. The ceviche is the best I’ve ever had. The hotel was recently remodeled. It’s bright, airy and expertly appointed. Already looking forward to a return visit.

Safe didn’t work and asked twice to fix it sad never happened. Couldn’t close air conditioning and took a day to fix. I stay there cause of location on beach. Front desk women named Chelen is the best thing of the hotel. She needs to get a raise. Always so sweet and tries hard to help!

On-site manager is unprofessional and mishandles concerns of guests. It is also not as up-to-date as photos showcase.

Beautiful place!

Gym is all broken. Nothing works. It’s a joke. Coffee maker for 3 days didn’t work and they never fixed. Run down. Looks they tried to fix with a quick paint job. I stay only because of the location.

The best

Excellent- great stay!

Love the location very quiet and great food options

Not so much- Resort fee- food cost but very good service.

Beautiful location, nice facilities nice rooms. Didn’t smell great. Creaky elevator. Not a 5 star hotel but wants to be.

Everyone was extremely helpful and accommodating. Looking forward to visiting the property again.

Amazing location right on the beach, the hotel looks great but they need to work on cleaning, and definitely check in, check out was great with a lot of flexibility the spa was great.

Quiet, and relaxing

…..

It was my birthday, we evacuated from the hurricane Milton. We had no shower. It didn’t work. I told the desk. They didn’t do anything. Didn’t offer to move us. Didn’t offer a discount. Nothing. We got power first thing the next morning and left.

Poor service. Very expensive to eat or drink. Elevators never worked right and were super slow. Very noisy. Dogs and pets everywhere. Smelled like dogs. Staff unhelpful. No microwave in rooms or in the lobby.

My complaint is that the coffee maker in my room did not work and mentioned to front desk multiple times and still did not get a replacement. There were also large black carpenter ants in our fridge cabinet.

We evacuated from Fort Myers due to Hurricane Milton. I can not say enough about the staff and employees at this hotel. They were amazing

It was a great stay! Staff was extremely helpful. Food was delicious. Great place fkr wedding's or company get togethers.

One of the best parts was the beach—no annoying rocks like some of the other spots in Palm Beach, just smooth sand and perfect for relaxing. We all agreed we’d definitely recommend Tideline and can’t wait to come back again!

Even though I was there for work, the oceanfront location made it feel like a mini getaway. I’m already planning to come back with my family so we can enjoy the beach and everything else the hotel has to offer. Can’t recommend this place enough for both business and leisure!

We were warmly greeted with a thoughtful welcome gift—a bottle of wine—which set the tone for a truly memorable stay. The moment the hotel realized we were celebrating a special occasion we were upgraded to a stunning ocean-view room! The food at Brandon's Restaurant was exceptional. The room service food was just as amazing, with everything arriving promptly and tasting absolutely delicious. It's rare to find a hotel where the room service matches the restaurant quality, but Tideline truly exceeded our expectations. The entire staff went above and beyond to ensure our stay was unforgettable and it was like everyone knew we were celebrating and it was like they joined in on it, super special. Every interaction was warm, professional, and personalized. Tideline Palm Beach has quickly become our favorite escape, and we’re already planning our next trip back. This place is a gem!

The rooms were beautifully designed, offering a blend of comfort and luxury. We had a fantastic view of the beach that made every morning feel like a dream. Waking up to the sound of waves was simply magical! What truly made our stay memorable were the family-friendly experiences the hotel offers. The kids loved the pool area, which was both spacious and inviting. The beach is super private and clean, and we enjoyed countless hours building sandcastles and splashing in the gentle surf. The hotel also organized fun activities for kids, which kept them entertained and gave us some much-appreciated relaxation time. Dining options at the hotel were top-notch as well, with a variety of kid-friendly choices that even satisfied our picky eaters. We appreciated the attention to detail and the focus on family throughout our stay. Overall, Tideline Hotel is a perfect destination for families looking for a blend of luxury and fun. We can’t wait to return for another unforgettable vacation! Highly recommend!

I had breakfast and dinner at the hotel’s restaurant Brandon’s and loved the food. The French toast for breakfast was incredible. Would definitely come back and bring my family.

Amazing hotel and staff

It was wonderful and the staff was very attentive the pet friendly was the cherry on top. Would go back anytit

The pool area and beach front terrace were both designed beautifully. The lobby and restaurant as well with luxurious materials and furniture. This would be perfect for a destination wedding, party or conference. The staff was very helpful and friendly.

Very nice room and views.

Let me start off by saying that the staff that works the beach area and bar area upstairs is phenomenal and they are running a tight ship however, the front desk and interior the rooms need some help. They did go through a new renovation but my room air-conditioning wasn’t work when I checked in, and the ceiling was peeling off in both rooms that. I also felt like for a resort stay even though it’s the middle of the summer the staff was not appropriately matched for service.

Very good overall!!