MGM National Harbor Resort & Casino

I paid for the upgrade. We were supposed to get bathrobes available to us in our room and there were none. The capital view was more like a highway view. The cost of the room was way too overpriced. There was also a lack of restaurant variety.

First class stay from the moment I pulled into the valet until my in room checkout the room was spacious. The staff was exceptional. Highly recommend

Not worth paying so much to stay at this property. Waste of money

Awesome sauce!

In room refrigerator is unusable without paying $50 and there are snacks that charge you exorbitant prices if you lift them off pressure sensors. Disgusting.

The hotel is fine... nothing special and certainly not worth a premium price. The casino and surrounding shops are fine, but nothing special. This should be a $200-$250/night hotel.

Check in was a bit tough since I didn't book directly through the hotel website, hindsight is 20/20. Overall beautiful hotel, very clean and modern. Great restaurants on site and perfect concert venue.

We had a fantastic time on our trip. The only issue I had was the fact that the mini fridges come virtually unusable because they’re stocked completely full and I feel like you get charged for just looking at the items. They do offer an alternative if you need a real fridge for yourselves, but we were only staying one night so it was more of a hassle than it was worth to switch it out. Outside of that it was clean, the shower stalls are weird, and the staff is super friendly. We will definitely stay here the next time we are in town!

Clean and nice room, good restaurants and bars

They need a few more restaurants and the bar at sports book can be better run.

Room 1917 had Mold in the shower roof. I also got charged 45 dollars extra on my ballet bill. Something about me arriving at 2:45am the first day. All that aside, it felt like the room did not match what I paid for. I over heard the front desk man say he gave our room to another customer. And the manager did not explain anything just gave us what I assume was a smaller room.

Very good experience, I definitely coming back!!

The casino

Was not what we expected for MGM Grand. Not enough entertainment or things to do inside the casino. Very small casino, spa was amazing, but probably won’t be visiting again.

The room was really clean and I liked the walk in shower. All of the staff were really helpful and answered all of our questions. It was hard to regulate the room temperature. That was the only thing we didn't like. The food was good at Bread and Butter Cafe and the casino had a lot of slot machines that were good. We will be back next year!

Spotless Hotel and Facility. Very Friendly Staff with Excellent Customer Service.

My brother and I stayed in a room together. I had no privacy to change no door on bathroom area. I had to use closet and bath room door for privacy. Also no good breakfast spot and everybody loves breakfast. Had to leave facility to sit down and eat breakfast before getting on highway back home after paying almost 600$ and I have to leave the facility to enjoy a good breakfast. Never again.

everything was great - didn't hit the casino

Room was clean, but not enough USB Ports for phone. Casino was very lively. Wish they had free breakfast. The theatre was great for Aaron Lewis Concert, bars were great. Location to National Harbor and Navy Yard is awesome

Yes

Our room was not ready and they told us we not get the room we reserved (two queen beds) and that the could give us a king. We had 4 people on our reservation. And the man at the check in desk was very rude. We were there for a concert and expressed concern about making it on time for the show and his response was “are you performing?”- he was very rude while I was being clam and trying to be understanding. He also told me the over sold the hotel and were fully booked. I had made the reservation 3 months in advance. I have no real reason to ever stay there again. It am disappointed in a Marriott run hotel.

Came for a concert and stayed the night. Room was spacious and very clean. The entire place was very clean. Didnt go into the casino, but it looked fun. One thing that did kinda hurt the ambiance was that late at night, we did see multiple people that appeared to be homeless, sleeping on the floor and on benches inside the resort. Our only real complaint was the toilet paper in the room. That stuff was pretty rough. Lol. But would definitely stay here again. Id just bring my own TP next time.

Casino too crowded

Beautiful place and convenient, close to shopping mall and safe area

Went for a concert. Won't go again. Average room with mediocre amenities, pod maker was functional but only given 1 regular and 1 decaf for 2 people. Had to watch a video to use fridge as they stocked the fridge, we only wanted to put waters in to keep them cold. Not worth it.

Nice place

Clean room

My stay was AWESOME.

It was a great but the room service was not good. Everything was served on disposable plates but the price wasn’t disposable. I expected more from a 5 star hotel.

The smell of urine and public sex in the garages leading to the Casino - Not Great

The smell of urine and public sex in the garages leading to the Casino - Not Great

excellent

excellent

Great experience all around. Friendly efficient staff. Beautiful clean room. Excellent food and drinks

Great experience all around. Friendly efficient staff. Beautiful clean room. Excellent food and drinks

Amenities, loved the room, staff was all great!

Amenities, loved the room, staff was all great!

Everything

Everything

The room was nice. However, the shower head was too small! Should at least have a sprayer. Also, I did not care for the over priced mini bar!

The room was nice. However, the shower head was too small! Should at least have a sprayer. Also, I did not care for the over priced mini bar!

Use hotel.com againn until they are honest with me. no

Use hotel.com againn until they are honest with me. no

Hotel stay was amazing, room was spacious amazing view, staff was friendly and accomodating, and restaraunts were A+.. Will def return again.

Hotel stay was amazing, room was spacious amazing view, staff was friendly and accomodating, and restaraunts were A+.. Will def return again.

Beautiful Property! Room was large and spotless. Very Nice Restaurants and Casino. Friendly Staff!

Beautiful Property! Room was large and spotless. Very Nice Restaurants and Casino. Friendly Staff!

Great time , staff were pleasant. Nice area view and great experience for our first-time. Definitely will come back.

Great time , staff were pleasant. Nice area view and great experience for our first-time. Definitely will come back.

Check-in staff was okay. Room attendants were FANTASTIC. Room was nice/nothing special. Checkout desk agent removed about $100 in fees due to couple things in room not functional. She did this without me asking. Overall, I'd stay here again if there is an event in the hotel, but understand it is not good value for money spent for a weekend stay.

Check-in staff was okay. Room attendants were FANTASTIC. Room was nice/nothing special. Checkout desk agent removed about $100 in fees due to couple things in room not functional. She did this without me asking. Overall, I'd stay here again if there is an event in the hotel, but understand it is not good value for money spent for a weekend stay.

Great room! Very comfortable! Some suggestions: have more seating at the front by the lobby for your guests. Water and coffee stations for hotel guests would be nice. Extra water for hotel guests would also be nice.

Great room! Very comfortable! Some suggestions: have more seating at the front by the lobby for your guests. Water and coffee stations for hotel guests would be nice. Extra water for hotel guests would also be nice.

Staff were professional and our room was very clean. We enjoyed our stay. There was an older African American woman working at the ticket desk right before our event/concert on Feb. 1st and she was so delightful, patient and extremely helpful. That type of customer service was refreshing!

Staff were professional and our room was very clean. We enjoyed our stay. There was an older African American woman working at the ticket desk right before our event/concert on Feb. 1st and she was so delightful, patient and extremely helpful. That type of customer service was refreshing!

Check in was fast and easy. Renee provided excellent customer service. Room was clean. Will definitely return and recommend.

Check in was fast and easy. Renee provided excellent customer service. Room was clean. Will definitely return and recommend.

Everything! Customer service was great. Housekeeping does a wonderful job and the amenities were wonderful!! Thoroughly enjoyed myself and will return again!

Everything! Customer service was great. Housekeeping does a wonderful job and the amenities were wonderful!! Thoroughly enjoyed myself and will return again!

They only issue was not being granted a late checkout. Especially after paying over $700 for a night where I only slept for 4 hours.

They only issue was not being granted a late checkout. Especially after paying over $700 for a night where I only slept for 4 hours.

Our room did not include breakfast. Casino was good

Our room did not include breakfast. Casino was good

Clean room friendly staff and lots of slots :-)

Clean room friendly staff and lots of slots :-)

Everything was great!

Everything was great!

Clean, spacious room!

Clean, spacious room!

This hotel was very mediocre. No hot tubs or indoor pools. No fridge to keep things in your room like bottled water or food. They have those weird weighted snack bars systems in the room where if you accidently knock something over you are charged. The only plus I can think of is it's proximity to the Harbor. Staff were nice and accomodating.

This hotel was very mediocre. No hot tubs or indoor pools. No fridge to keep things in your room like bottled water or food. They have those weird weighted snack bars systems in the room where if you accidently knock something over you are charged. The only plus I can think of is it's proximity to the Harbor. Staff were nice and accomodating.

Excellent room & staff

Excellent room & staff

Spectacular room, friendly and courteous staff, nice variety of food options/restaurants, and a great location for proximity to the Tanger outlets. I would recommend this hotel for a pleasurable stay.

Spectacular room, friendly and courteous staff, nice variety of food options/restaurants, and a great location for proximity to the Tanger outlets. I would recommend this hotel for a pleasurable stay.

all was well, short stay

all was well, short stay

Clean room great amenities

Clean room great amenities

Great room, nicely decorated interior areas, friendly staff, very active casino.

Great room, nicely decorated interior areas, friendly staff, very active casino.

Great experience fun environment

Great experience fun environment

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Did not have breakfast

Did not have breakfast

Clean rooms

Clean rooms

Rooms is spotless and amazing

Rooms is spotless and amazing

The room was excellent. The staff was helpful and pleasant. Check-in was a breeze.

The room was excellent. The staff was helpful and pleasant. Check-in was a breeze.

Eye noce hotel and pleasant nd friendly staff.

Eye noce hotel and pleasant nd friendly staff.

Everything was nice

Everything was nice

I booked the wrong room on January 15 so I moved to the room on November 27 there was no room available looked online cancel the room refund why are you refunding $50 when I booked the room for $500 why

I booked the wrong room on January 15 so I moved to the room on November 27 there was no room available looked online cancel the room refund why are you refunding $50 when I booked the room for $500 why

The staff was great and very nice clean rooms

The staff was great and very nice clean rooms

The room set up was lovely. I also loved the fish background on the tv. The bed was also so comfortable to sleep in.

The room set up was lovely. I also loved the fish background on the tv. The bed was also so comfortable to sleep in.

Yes

Yes

My room was upgraded. I loved the room and watching the sun rise on the 22nd floor.

My room was upgraded. I loved the room and watching the sun rise on the 22nd floor.

Derek at check in made a long day better. Such a wonderful welcome!

Derek at check in made a long day better. Such a wonderful welcome!

Yes

Yes

No, these were both fine. The one thing that upset us was that we were charged upfront an incidentals fee of $450 for 3 days. This charge is way excessive and then I was told it take 3-5 days faster your stay for to get a refund of this charge. I will not be returning to this resort

No, these were both fine. The one thing that upset us was that we were charged upfront an incidentals fee of $450 for 3 days. This charge is way excessive and then I was told it take 3-5 days faster your stay for to get a refund of this charge. I will not be returning to this resort

Clean and comfortable

Clean and comfortable

nice hotel

nice hotel

There was no hotel breakfast or restaurant! All food was available in private, third party facilities … including breakfast … which means no hotel benefits!

There was no hotel breakfast or restaurant! All food was available in private, third party facilities … including breakfast … which means no hotel benefits!

Excellent.

Excellent.

Hospitality and customer service was amazing. However, the room was very dusty. There were broken items nowhere to hang your towels and the hot water would not come through for some reason, so there was no hot water. The show we went and saw started two hours late so that was disappointing.

Hospitality and customer service was amazing. However, the room was very dusty. There were broken items nowhere to hang your towels and the hot water would not come through for some reason, so there was no hot water. The show we went and saw started two hours late so that was disappointing.

Yes everything was fine

Yes everything was fine

Great hotel. Wonderful staff!

Great hotel. Wonderful staff!

Great Stay. Absolutely awesome hotel and facilities

Great Stay. Absolutely awesome hotel and facilities

The rooms were fantastic. Very clean and comfortable. Staff were friendly and helpful. Love the lobby bar. Steven is a great bartender. The casino has something for everyone and was very clean as well. The steak house Voltaggio Brothers was incredible. From the service to the food it was worth every penny. The other food options that have a great. Only complaint is the parking garage is on the other side of the property so you it can be a long walk. If you have someone in your group that has issues with walking, is on crutches or you have a lot of items to carry you might want to drop off at the front door before going to the parking garage.

The rooms were fantastic. Very clean and comfortable. Staff were friendly and helpful. Love the lobby bar. Steven is a great bartender. The casino has something for everyone and was very clean as well. The steak house Voltaggio Brothers was incredible. From the service to the food it was worth every penny. The other food options that have a great. Only complaint is the parking garage is on the other side of the property so you it can be a long walk. If you have someone in your group that has issues with walking, is on crutches or you have a lot of items to carry you might want to drop off at the front door before going to the parking garage.

Great hotel for the area

Great hotel for the area

Nice and clean so much fun

Nice and clean so much fun

Yes

Yes

Wonderful place to enjoy a concert and casino. Hotel staff was very friendly and helpful.

Wonderful place to enjoy a concert and casino. Hotel staff was very friendly and helpful.

I had a amazing time @MGM from checking in with shanill , we were upgraded to a suite look at god, she has a great spirit she is a great asset to your customer service team, i seen my favorite basketball player in the casino ,i won some money, our room was cleaned rate at 1million

I had a amazing time @MGM from checking in with shanill , we were upgraded to a suite look at god, she has a great spirit she is a great asset to your customer service team, i seen my favorite basketball player in the casino ,i won some money, our room was cleaned rate at 1million

Everything was great except the room would not get as cool as we wanted it and the hot water took forever to get hot. Had to run both bathroom faucets for 10 minutes for the water to get hot

Everything was great except the room would not get as cool as we wanted it and the hot water took forever to get hot. Had to run both bathroom faucets for 10 minutes for the water to get hot

Staff was very friendly and welcoming. Rooms had a great view and the beds were very comfortable. Highly recommend this hotel!

Staff was very friendly and welcoming. Rooms had a great view and the beds were very comfortable. Highly recommend this hotel!

Nice stay after watching a show in the theater.

Nice stay after watching a show in the theater.

The bed was very comfortable, had a little trouble getting hot water for the shower.

The bed was very comfortable, had a little trouble getting hot water for the shower.

Staff was pleasant. Great hotel

Staff was pleasant. Great hotel

It was good

It was good

We only stayed a night for a concert

We only stayed a night for a concert

Nice casino and decent rooms. Excellent dining options.

Nice casino and decent rooms. Excellent dining options.

Building

Building

Check in staff was amazing.

Check in staff was amazing.

None

None

BATHROOM IN ROOM-OK MAINLY SINKS GET WATER EVERYWHERE

BATHROOM IN ROOM-OK MAINLY SINKS GET WATER EVERYWHERE

Enjoyed the steak house restaurant

Enjoyed the steak house restaurant

Excellent

Excellent

$1400 almost $1500 for two nights and I feel like I would’ve gotten better service at a smaller hotel (Marriott, holiday inn). The curtains in the room literally would not stay shut so the room only got dark at nig

$1400 almost $1500 for two nights and I feel like I would’ve gotten better service at a smaller hotel (Marriott, holiday inn). The curtains in the room literally would not stay shut so the room only got dark at nig

Poor customer service

Poor customer service

The staff was very welcoming!

The staff was very welcoming!

The stay was great but had to have technician fix the water because the temperature was set to cold water only. Outside of that it was great!

The stay was great but had to have technician fix the water because the temperature was set to cold water only. Outside of that it was great!

Maurice was very welcoming upon checking in and the room was really nice,, I would not go back to the steak restaurant,, staff was great, food was not.

Maurice was very welcoming upon checking in and the room was really nice,, I would not go back to the steak restaurant,, staff was great, food was not.

Loved the experience

Loved the experience

Quick and easy stay for a show. Everything you need is available within the resort.

Quick and easy stay for a show. Everything you need is available within the resort.

Was very disappointed the Italian restaurant was closed on a Thursday night. The steakhouse was very expensive which left us with limited options.

Was very disappointed the Italian restaurant was closed on a Thursday night. The steakhouse was very expensive which left us with limited options.

Check in and out very fast, the room is clean and they are very friendly

Check in and out very fast, the room is clean and they are very friendly

Charged me for late check out even though I called the night before and got it approved. Over charged for resort fee x2. Weird restaurants and most aren’t even open during the work week. Not a great experience here and I travel for work almost every week. Stay elsewhere in National Harbor!

Charged me for late check out even though I called the night before and got it approved. Over charged for resort fee x2. Weird restaurants and most aren’t even open during the work week. Not a great experience here and I travel for work almost every week. Stay elsewhere in National Harbor!

I enjoyed my stay at MGM loved that i got to experience the clean rooms.

I enjoyed my stay at MGM loved that i got to experience the clean rooms.

I like the fact that we were steps from the casino and no one could go on the elevators unless they had a room key. I will say for a hotel this expensive, the room service food was HORRIBLE! The waffles straight from the microwave, the chicken tenders taste light something you would get out the frozen food section in the grocery store. We went to the Bread & Butter restaurant in the hotel and quickly realized it was the same food they served for room service. NASTY! The seafood and pizza place were pretty good. Overall, would I stay there again? No! For that price, I can stay in the harbor area nearby and take an Uber to the MGM and still have gambling money.

I like the fact that we were steps from the casino and no one could go on the elevators unless they had a room key. I will say for a hotel this expensive, the room service food was HORRIBLE! The waffles straight from the microwave, the chicken tenders taste light something you would get out the frozen food section in the grocery store. We went to the Bread & Butter restaurant in the hotel and quickly realized it was the same food they served for room service. NASTY! The seafood and pizza place were pretty good. Overall, would I stay there again? No! For that price, I can stay in the harbor area nearby and take an Uber to the MGM and still have gambling money.

The hotel was convenient and comfortable overall. However the 8th floor smelled awful of marijuana and was really off putting.

The hotel was convenient and comfortable overall. However the 8th floor smelled awful of marijuana and was really off putting.

The staff was great. The facility was excellent..

Had a great time

Stayed to attend a concert. The room was clean and comfortable.

At check-in, Trish was very professional and welcoming. We stayed in a lovely room with great views facing National Harbor. Great experience.

The air conditioner was never able to get below 70f. Arrived to a room at 77F. Not acceptable for a $400 a night room. Engineers promised it would work, never did get cold.

As a property manager for a luxury hotel in NYC, I know firsthand how rare it is to find staff who consistently deliver this level of authentic, genuine service. Renee embodies the attention to detail, sense of urgency during check in and most importantly the genuine desire to make a guest’s stay better which is exactly what I look for when hiring staff at my property. Renee, thanks for being a rockstar ! You’re a true asset to your team, and I look forward to coming back again soon and always remember the beautiful suites will always sell themselves but its the front desk staff that determines if a guest will return!

Water turned off in entire facility for 24 hours for routine maintenance. No warning. Did not advise until after we checked in. Said restrooms would be available. NO RESTROOM FACILITIES AT ALL. Serious health code violation. No provision whatsoever made for entire hotel and casino. DISGUSTING

Great

We stayed 1 night it was very convenient and walkable to the casino. Dining options were great and if u like shows you can catch one.

Nice stay

Beautiful room, very convenient transportation to National Harbor, and numerous food options. Thoroughly enjoyed our stay

So we upgraded our room to the corner suite. It was amazing. The room service was quick. We won $2000 at the casino. Overall great experience. I will be back. The young lady at the front desk was patient and informative.

It's generally a nice place. Plenty of restaurants inside. The theater was great. Staff were pleasant. Expensive for what you get, though. Room was pretty average.

Great experience

The hotel is amazing and service was excellent.

Nothing

To Whom It May Concern, I am writing to express my absolute and profound dissatisfaction with my recent stay at your establishment. My husband and I arrived on Thursday, Thanksgiving, to celebrate my birthday. What was supposed to be a relaxing and enjoyable getaway turned into an unmitigated disaster. Our initial experience was marred by the complete absence of hot water. After numerous unanswered calls, we were forced to descend to the front desk. An hour later, after a technician's supposed "fix," the water remained frigid. The manager's dismissive response, stating nothing could be done until other guests checked out, was utterly unacceptable. We were left without the ability to bathe from Thursday morning until Friday afternoon. To compound this insult, we were finally moved to another room around 5 or 6 AM, leaving us completely exhausted. The promise of a partial room credit to compensate for this egregious inconvenience has yet to materialize. Furthermore, a food voucher, which we were not informed about, was only discovered upon our checkout. The sheer incompetence and lack of concern displayed by your staff and management are appalling. This experience has irrevocably tainted my perception of MGM. I strongly advise anyone considering a stay to seek accommodations at nearby hotels. This was, without a doubt, the worst birthday experience imaginable.

The staff was very professional and customer service was top tier.

First off, the check in process was very confusing for us because it was our first time staying here. It would have been nice if someone explained to us how to get from the parking lot to the hotel before we had all of our suitcases in hand. It was very frustrating after a day of driving to not know how to get to our room (you have to go through two different elevators and through the casino). There also were not any luggage carts available, so the process really started our trip on a bad note. However, after that, the stay went smoothly. This was a honeymoon gift, so we did not have to pay for this experience. But I can say it would not have been worth the money if it was. For this price, we expected over the top service and an incredible room. And while the staff were friendly and the room was clean, it truly did not rock our world. The casino is fun. Ginger is DELICIOUS! We had a great time - but free is always fun.

Overall my stay was fantastic, the room was spacious and very nice. The amenities inside the room mini bar, coffee machine, toiletries were great! My only real gripe was the restaurants, all of them had a different close time listed online and when I called the restaurants the servers/hostesses whoever answered the phone were very rude and one of them hung up on me for just politely pointing out the times online were different from what they were telling me.

Phone in the room didn’t work. I had to use my cell phone to call the front desk or call for in-room dining— which I subsequently found out stops at 4pm during the week. Super disappointing. Tried room service the next morning and couldn’t get anyone to answer the phone. Average experience at best— particularly for a room that was over $500/night.

We my husband and I spent one night after walking DC for 3 days , after check-in I went to the spa for a pedicure and relaxation , it was very nice and I felt better , we had a lovely dinner at Osteria , lost money in the slots and retired to room by 9 pm , no complaints

Everything was really nice I did not like the bathroom area of my room or the space for the amount of money we paid but everything else was excellent including the spa.

Amazing stay! I love that the casino is downstairs lol

Nice area

The theme within the hotel is interesting and unique. I did not like that we had to walk from the parking garage across the entire property to get to the elevators to our room. They should have a separate parking lot for guests. The parking garage was quite full on Saturday.

No blanket and WiFi was bad

Thanks

Wife too bad, online service is not good

You can hear EVERYTHING coming from the bathroom and I do mean EVERYTHING, which I've never experienced in a hotel room before. The TV had a dozen strange backlights' obscuring the image as if the pixels were actively dying, and the NOISE all night long from the door rocking in its frame made it sound like someone was coming in, which woke me up several times in alarm. You can't be charging these prices for subpar facility conditions like this.

Wonderful property

The manager on duty Shelia was a gem. She was such a great help and she made sure her staff was on the job. Because of her expertise my sister who was visiting from Michigan will be coming back again. I have to say she really made us feel at home. Thanks Shelia for all that you do. If she can get a free lunch or a bonus or something please do

Needing a room key to get in the elevator and up to you floor isn't the most convenient either. If you forget it to run down and get some coffee, someone with a key has to come down and get you, so again really inconvenient. However, the worst issue was that a concert took place on a Saturday night while we were staying here, and us paying guests were left to park in an outside uncovered overflow lot and had to walk in the freezing rain to the hotel. Im sorry, but people paying to stay IN the hotel should be getting priority parking in the garages, not people coming for a concert and leaving. The security or whatever they had directing the massive traffic jam that occurred were incredibly unprofessional and rude. We asked where paying guests were expected to park and every response was one with attitude and an air of "I don't care that youre staying here, keep it moving." Again, this was at 7 or 8 o'clock at night, in the dark, with freezing cold rain that we were left to walk in. Absolutely will never stay here again

I love the hotel and the room but finding the check in desk was horrible. No microwave and not a lot of plug ins in the room.

I will never stay at this hotel again even if it’s the only hotel available. The staff gave poor service. I reserved dinner reservations at the expensive steakhouse which they took it upon themselves to cancel in Valentine’s Day after a confirmation without any explanation or call to their hotel guest. They try to charge you for everything! The mini bar is also a setup. It’s on a timer even if you don’t drink anything, they charge you for it. The restaurants are ridiculously overpriced. Room service even puts their own gratuity on your bill. They have the nerve after charging so much for a night for a standard room to get you to opt out of housekeeping. The TV only has options for you to rent movies or watch regular channels. Don’t think you can signin to Netflix or watch even HBO. Also it’s $150 a night deposit and $27 resort fee each night plus resort fee taxes. Do not stay here!!!

I would prefer Atlantic city Too many things to do without driving

Parking was free, hotel and room itself was elegant! My family enjoyed our stay

Overall great experience. My only gripe is the way the bathroom area is set up. If you are sharing the room with someone, it’s feels too exposed. Otherwise, the staff and accommodations were great!

Good it was front desk support and her manager thanks

Great Room! Double charged for all mini bar snacks. There isn't 24 hour room service.

I like the place is beautiful, fun, safe and easy parking. But I recommend the hotel should have the curtains to separate for the room, and some staff is not nice to help

We love MGM properties!!!

It was amazing.

Many little issues in gym casino room staff was helpful

excelent

Dhjdj

Long line at the front desk only one very slow person to help. This is unacceptable as this is the first impression you get when you enter.

Best option if you’re attending a concert there. They were kind enough to allow us in the VIP area for tea since my mom was sick, great customer service!

Arrived at 5:30 and room was not ready. Staff said they would contact housekeeping and text us when room was available. Never texted, went back to front desk at 7 and had to remind them we were still waiting for our room.

Amazing!

Hot water for the shower was hard to come by…

I did take the bus to the harbor. The representative at the check-in desk said you pay a one-time fee of $5, and you can ride all day. You don't have to pay again. The bus driver said it was $4.25, and you have to pay each time. I paid for two people, and I didn't have exact change, so I put in $10. Coming back to the hotel, another driver said the price is $2.25 per person. Not sure why the first driver let me put in $10. This is not the hotel's fault; I just want them to know the cost is $2.25 for each ride. The drivers knew nothing about a one-time fee of $5.

Steve, the bartender, was highly professional and knowledgeable. A true asset to your group. Thank you

Missed room service one day

It was a good experience, they hosted the USMC birthday ball with ease, the room was fantastic same as the sights, I’d book again it was worth it

Amazing!! Beautiful resort!!

Upon checking in our room as still dirty. We advised the front desk, they apologized and immediately changed AND upgraded our room. They provided excellent customer service and all staff was extremely friendly. The property was beautiful. Would definitely stay again.

Average

Love the hotel, room and casino.

Good stay, very clean. Staff was polite and engaging. Only issue i ran into was there weren't enough options for breakfast.

Need more none fast food restaurants on site open during the day.

Excellent stay!

Super nice place

Beautiful accommodations with the convenience of staying in the same place as the show I came to see.

The property was goid

Bad experience for a room that costs soooooo much. Very disappointing.

Hotel is impeccable

Our stay was truly AMAZING. Our first time and we will be returning in December. Steve at the Lobby Bar was very professional and courteous

For the price I just expected more. I stayed for the night of Diana Ross concert. My room heat wasn’t working. Hotel send maintenance guy who is trained to say things that doesn't make since to explain the mishap. Finally after 3.5 hrs of freezing they relocates me, room service menu is not updated. The menu have food that’s not available and the food that was available was prepackaged and cold BUT!! the show was amazing !!! But I will never stay at MGM again. I stayed at MGM grand in Vegas and it was nothing like this.

Most comfortable beds ever!

This hotel is grossly overpriced. The hotel is glitchy and definitely caters to gamblers. The hotel has hidden charges and is definitely not worth the cost.

Appreciated an early check in as a room was ready, it made our day

Great property, staff friendly and helpful. The pillows on the bed are too dense, too big for a petite person. They should have various types of pillows to accommodate all shapes and types of guests. There was no telephone in the room so I could not call front desk or housekeeping. Front desk did not ask how my stay was when I was checking out.