Universal’s Loews Royal Pacific Resort

Great hotel, albeit a tad pricey per night

We loved everything about the property. Staff was friendly, facility was beautiful, activities and plenty of amenities

Property is beautiful and has a peaceful feel. There are several varied dining options that should please everyone in your party. I especially love the sushi bar near the lobby. Unfortunately while we were there a construction project was going on in our tower. (2) The room next door was being painted - fumes were strong - and so was the area at the bottom floor of the elevator bank. The elevators went up, but not down, so we had to take the stairs. Complimentary waters in the room might have been nice after a long day at the parks.

Exceptional

The rooms were clean, the staff was accommodating very early in the morning and they had our room ready to way before actual check in time. The water taxi was awesome (and no lines) to get back and forth from the resort to the parks. Also whatever they had in their lobby vents smelled amazing!!

Lovely modern, clean room

Exceptional

We mentioned that it was our son's birthday and they said they would do something special for him. Well they never did and he was so sad about it.

Best of all, the hotel offers free unlimited Express Passes, which added tremendous value to our trip and made the park experience so much more enjoyable. I would highly recommend this hotel to anyone visiting the area and would definitely stay here again!

Superb

Great Stay for express passes to Universal

Location spot on for Universal parks. Main reason for booking this property was bonus Express Passes for Universal TV not working in the room.

Exceptional

First class resort. Excellent service and amenities. Very convenient to all things Universal.

Great location, good onsite food options. Get crowed at the check-in and luggage storage area.

Excellent

Great hotel. Top tip is check in first thing and you can use your hotel key as fast pass for 2 full days at universal studios and islands of adventure.

We'll definitely be back but probably for 2 nights rather than 1.

Cleanliness and good atmosphere Time it took to check in

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Easy check-in. We have come to expect great service from this hotel and they delivered again.

We stayed for one night for the early entry & express passes for Universal & had 2 fantastic days. The room was clean, comfortable & well equipped. We made use of the pool area this time which was lovely. We would definitely stay here again!

Good

Express Pass and Pool are really nice, but hotel room felt dated.

Super helpful and friendly receptionists. Lovely smelling toiletries provided. Comfy clean rooms. Overall well worth the stay as so close to universal and IOA.

Excellent hotel made even better with the inclusions of the express passes

Love the look and feel with its Asian vibe. Very handy for its close proximity to City walk (and parks) only a short walk of approx 10 mins or via the water taxi from its own dock. Having the express passes was our primary driver as these are included in the premier tier hotels. Rooms were nice not awesome, bed was comfortable and good selection of pillows, TV reception and WiFi were a bit hit and miss. Nice pool area but not as good as Cabana Bay.

Exceptional

3rd time we have stayed there and liked everything about the hotel. No faults whatsoever.

We loved staying here. The kids had a blast in the pool. We loved the accessibility to USF and Islands. Staff was very helpful. We would absolutely stay here again.

Lovely hotel and great location Everything was really good - only negative tho was the vegetarian / dietary requirement options for breakfast in the cafe weren’t great - pre made bagels etc which we were told meant some ingredients etc couldn’t be removed.

The hotel was very clean and staff were very friendly and helpful. The hotel is located under 10 min walk from Universal Studios or you can take a water taxi if you don’t want to walk. They have a shuttle bus to the Epic park that is about an 10 minute ride. They have a few options to eat ant the hotel including a sushi bar. Overall, I definitely recommend staying at this hotel.

Exceptional

Staff, pool, ambience, smell of the lobby, water taxi and their lovely staff, and of course fast passes. Closeness to park and cleanliness of resort Conditioner bottle was empty when we got into room. Luggage took a while to be delivered to room, had to chase

Staff could not have been anymore helpful, delightful to deal with. The hotel itself is beautiful, the pool is fab and a huge bonus that express passes are provided for the parks. Would highly recommend. Nothing!!!!

Great staff and a lovely welcome for my sons birthday

We stayed here to take advantage of the express passes for universal and it was a wonderful experience! With this access, we also were able to enjoy the pool and slides at other resort properties. We will be back again!

Very good! Love the early admission and express pass that comes with the hotel stay. Love the luggage service so that we can enjoy our time at the Universal Studios sill on the day of hotel check out. also, the food and drinks sold by hotel store, the price is reasonable. You can also buy some universal studios’s merchandise in the hotel if you miss that. The best stay!

Very good

Exceptional

Friendly staff, easy check-in and out. Great location with various park transfers and express passes. Nothing

Room service was great after a late night at the parks and clubs.

Good location, fast passes Room was old and knackered, not properly clean. Have to pay $25 to watch a movie. Not worth the price you pay at all

Express passes for universal. Convenience of being able to pick up the passes early and leave our bags for the day. Ease of checking out Our room looked out to a swamp. No tissues in the room. I booked for 5 and asked for an extra bed but there was only enough bedding for 4.

Housekeeping hadn’t come by 3:30pm one of the days, which is annoying. The hotel staff is very nice. Julian at the check in counter was awesome and probably one of the nicest people there. Cleaning staff were also great and friendly. The only staff I didn’t enjoy was the lifeguard staff. They shut the pool down for rain, and when it was done they came out joking and laughing and ignoring me and went inside then took approximately 25 minutes to reopen the pool area afterwards because they were too busy chatting and playing around with each other. The coffee inside the hotel was pretty decent, and I also enjoyed the bar. Drinks were good and decent sushi/healthy options. Overall I would decline to stay there again, unless the rates were significantly lowered.

Ashley was amazing at Checkin and set the tone for the rest of the stay! RossMoore at the bellhop was exceptional friendly and helpful. Great property and great staff. Will definitely stay here again.

All food provided in the Club room lounge was excellent

Exceptional

Very good

Easy access to universal parks Nothing

Room was gorgeous and clean lots of storage. Staff really lovely and helpful. Food at Jake’s was delicious. The hotel is absolutely huge so took a bit to figure out how to get about.

The resort was beautiful and had so many great amenities like the included fast passes and boat to the parks. The staff were all very friendly and we had a great time. Would stay here again. Highly recommend.

Friendly staff and clean room! Easy parking and great access to Universal. Pool area and dining is great.

Great stay. The express passes that came with our stay made our Easter half term visit so much more enjoyable, the passes are an excellent added bonus when staying at this amazing hotel.

Very good

Best experience

Dining restaurant was wonderful

The hotel was very good, but I was disappointed that there was no longer a spa. The dining options could be better, this is the first resort, I have stayed at, that only had two restaurants; both overpriced. I love the complementary bus shuttle, and boat shuttle to the parks, it was very convenient because we had two children in tow, a double stroller, a regular stroller and five adults. The charging outlets that are in the furniture, the bedside table should have been working. In the future, I will stay at another universal resort, even with any minor issues, the stay at this hotel was very, very good.

Passable

Exceptional

Staff were extremely helpful and friendly. Although we had to wait in a super lengthy lime to check-in staff made it tolerable. The property is well kept and the grounds are nice.

We had a wonderful stay. The property was spotless, and the grounds were absolutely beautiful and impeccably maintained. Walking around the property truly felt like being on a tropical island—lush, peaceful, and relaxing.

Clean hotel and room, friendly staff easy parking and check in

Amazing place!

Exceptional

Love my experience! The hotel was clean, staff was friendly and the location was great for all the universal activities!

Everything None

Exceptional

Everything None

Easy access to water taxi to parks Nothing

Easy access to water taxi to parks. Nothing

Easy access to water taxi to parks Nothing

Easy access to water taxi to parks. Nothing

Everything was good.

Exceptional

They were so helpful and the hotel smelt so good and was so clean. Loved it

Booked primarily for universal fast passes but enjoyed the hotel experience more than expected. Comfortable room, nice pancakes on room service and the boat back from the parks was fun.

Very good

Location, facilities and service all top notch.

Food was great, service was excellent... Absolutely worth the price

It offered easy access to the park and express passes with the stay

Excellent location to Universal with the express passes included Room a little bit dated for the price

It offered easy access to the park and express passes with the stay

Awesome stay! Beautiful view of the parks! Immaculate rooms and grounds. Convenient transportation to epic and walkable to other parks. It's our second time staying here and we would do it every trip!

Location Tip included already in the pool area.

Lovel welcome from friendly staff. Did not get paid breakfast so went straight into the parks. Great location and would highly recommend. Comfortable rooms looking forward to returning

Didn’t stay overnight as used as a ghost room one night stay for two days of express passes in the parks. The hotel looked very nice though, check in was efficient and we used the boat to take us straight to the parks.

You have to pay $36 to park each night, the doors and walls are paper thin we could hear talking from the room next door, the halls and elevator area is not very cool, parking lot is very far walk from the rooms, Disney does it better

Quick serve breakfast

Hot water did not work in the AM

Super easy to get to the parks.

We went visited to celebrate our son’s birthday and noted this in the additional comments at the time of booking and when we checked in. Nothing was done to acknowledged this special occasion. The gym is well equipped but expect that the bottled water and fruit will be obliterated by a swarm of families who rock up in the morning, don’t use the gym but just clear the place of all of the above in one foul swoop!🙄

This is the ideal location to stay if you are going to Universal. It is a 7 minute walk from the front door to the park and the Universal Walk. So much fun and we will stay again!

Room not ready. Keys did not work. Wi fi did not work and when we went to concierge to fix they made us ring a phone number for which we got charged! Hotel tired. Nothing like we expected. Would not return

Outdated rooms, wet bed linen. Staff is nice and very helpful. Breakfast was ok. Other than ultimate park pass, there is no convincing reason to stay for the price paid.

Great facilities although the hotel is a little tired. Great breakfast and generally fantastic staff. Express pass is a huge benefit and location is awesome. Only let down was a very mediocre cleaning service - barely noticed they had been and failed repeatedly to refresh our toiletries

All great, service and amenities

The whole check in process took way too long. I was stood in line for over 30 mins waiting to check in. I only booked there to get the express pass perk and early entry but by the time I had checked in we had missed the early entry and the Q times were already very long even with the express passes. Most of the day the rest of our party, who didnt have express passes, waited in line the same if not less time then we did! So the whole process and extra expense was pointless for an already very expensive once in a life time trip for our family!

A wonderful hotel. Great location for Universal with convenient water taxi. Able to check in early to make use of unlimited express pass. Shampoo / conditioner / hairdryer in room all great. Comfortable bed.

Have the room ready by 4pm

Pool bar staff was delightful and friendly. Jen was a great bartender and made our visit even better.

Lovely hotel, great location for the parks. Unlimited passes were a god send with the queues .

Proximity to parks. Lobby Rooms dont reflect price. Bathroom gives Best Western or cheap motel vibes

Staff is about as good as any we have had the pleasure of interacting with. Very well versed in the resort and so helpful. Amazing people

Spotlessly clean, a lovely fragrance in the lobby and ever so helpful staff! The free express passes are worth it as we only waited 30 mins even for the busiest of rides. The water taxis are a great, relaxing way to city walk avoiding a lot of the crowds around security too.

The shower drain wasn't working so good in our room. It felt like it was about to flood. With this level of hotel, I expected things to work better. I also wished the hotel had a general store for medicine, first aid and feminine hygiene items.

Overall, rather underwhelmed by the whole experience and not worth the premium price. Much prefer the better value, attentive staff and less frills of the Endless Summer resorts, particularly Surfside which is the smaller of the two.

Clean room & pool area is great

Had a lovely stay, staff went above and beyond

Great location to get to Universal Studios and Islands of Adventure parks! Loved the lazy river too!

Beautiful hotel, The hotel staff was very accommodating. They gave us adjoining rooms which came in very handy. The kids loved the pool and other games there. The proximity to the parks is great. Unlimited express was a nice perk.

I loved it!

We had a great stay. Staff were amazing

Good pool area for families

Great hotel, close to everything.

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Friendly staff and ease of check in!

The pool area will not be opened if it’s too cold. There is no indoor pool so it’s unfortunate after a long day at the park not being able to go for a swim.

Does not offer morning free coffee/tea. Pool is nice, food just ok.

Nice amenities, ok rooms

We were upgraded to a premium room with meals. We had such a good time. Hotel was beautiful. Boats to the parks and express passes. We loved our stay.

Most convenient location if you’re visiting Universal parks. Early access and express passes to jump the queue are worth the premium price- you end up paying the same if you stay on a cheaper hotel but have to buy the passes for the family. Have to pay extra for parking and there are a couple of hidden fees

Nice and close to everything and worth the Express passes.

None

The resort was great and the staff was all very friendly and helpful. The only downside was transportation if you weren't using the water taxi. The signs for the shuttle bus were easy to miss and left is wondering if we were in the right place at first.

Been staying there for many years. Love everything about this hotel. The price doubled compared to other years. So sad.

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The hotel is clean

The hotel is clean

We did not have hot water in our shower during our stay.

Lovely hotel, fabulous location close to the parks (you can walk OR take the water taxi) smooth check-in, responsive staff

Lovely hotel, fabulous location close to the parks (you can walk OR take the water taxi) smooth check-in, responsive staff

It's a beautiful hotel

It's a beautiful hotel

Only good for universal express passes.

Only good for universal express passes.

The stay itself was fine but we queued for 1.75hours to check-in which was entirely unacceptable.

The stay itself was fine but we queued for 1.75hours to check-in which was entirely unacceptable.

We had a lovely stay at the Loews Royal Pacific, the room was clean, presented well and had extremely comfortable beds. The shower however was luke warm and given the cost of the room, it would have been nice to have some complimentary waters, not an $8 bottle waiting for you - maybe even some tea and coffee facilities as in most hotels.

We had a lovely stay at the Loews Royal Pacific, the room was clean, presented well and had extremely comfortable beds. The shower however was luke warm and given the cost of the room, it would have been nice to have some complimentary waters, not an $8 bottle waiting for you - maybe even some tea and coffee facilities as in most hotels.

This is an amazing property! The rooms were mediocre for such an amazing property

Perfect stay!

Perfect stay!

Great staff, warm and friendly. Lovely hotel, and great location

Great staff, warm and friendly. Lovely hotel, and great location

The staff went out of their way to help me each time I spoke to them. Always with a great smile and cheerful attitude. Best of all, they had great solutions to my problems.

The staff went out of their way to help me each time I spoke to them. Always with a great smile and cheerful attitude. Best of all, they had great solutions to my problems.

Was great except they screwed up my fast pass card twice

Was great except they screwed up my fast pass card twice

The location was great The check in process is a complete cluster and takes well over an hour so plan accordingly

Love the hotel but the check-in process needs improvement. There was only one agent when we arrived Saturday afternoon, and after taking 2 guests, he left for a break and for 15 minutes there was nobody to take check-ins while the line just grew in size.

Love the hotel but the check-in process needs improvement. There was only one agent when we arrived Saturday afternoon, and after taking 2 guests, he left for a break and for 15 minutes there was nobody to take check-ins while the line just grew in size.

The location is perfect for attending Universal Studios and Islands of Adventure! It was wonderful to be able to get on the boat and arrive on the City Walk. There are several restaurants in the hotel. The food was pretty good. I'm gluten free and it was great having gf sushi in Orchid! Breakfast was wonderful, but expensive. Our grandkids loved the pool. Rooms were a little small. One of the beds was really soft and not very comfortable. Restaurants should charge less and give smaller portions. Or, just share the entrees! There's no microwave in the rooms, so it wasn't easy to bring left overs back to the room.

I would reccomend all guests to check their bedding before crawling in, which we sadly didn’t notice until after we laid on it.

I would reccomend all guests to check their bedding before crawling in, which we sadly didn’t notice until after we laid on it.

Beautiful facility and everyone was welcoming and happy to be there

Beautiful facility and everyone was welcoming and happy to be there

Before our stay, I booked through Expedia but called the hotel directly to confirm that our reservation included the Express Pass to Epic Universe. I was clearly told that it did. After arriving, we were informed that it was not included. When I explained that I had called ahead to verify, the hotel refused to acknowledge the misinformation or even check their phone records, despite their system transcribing and storing calls. The lack of accountability and poor customer service was very disappointing. Because of the experience, we chose to cut our trip short and leave a day early. Unfortunately, we would not stay here again.

Before our stay, I booked through Expedia but called the hotel directly to confirm that our reservation included the Express Pass to Epic Universe. I was clearly told that it did. After arriving, we were informed that it was not included. When I explained that I had called ahead to verify, the hotel refused to acknowledge the misinformation or even check their phone records, despite their system transcribing and storing calls. The lack of accountability and poor customer service was very disappointing. Because of the experience, we chose to cut our trip short and leave a day early. Unfortunately, we would not stay here again.

not worth the cost for the condition of the room. resort is okay. It is worth the value for the universal passes, but this place is not worth the cost. The furniture beat up. We were originally put on a floor where there was construction above, when I realized the situation, we requested move which was late at night. First thing the next morning they were cutting palm trees down, several floors up, outside my window with chainsaw, no relaxation time. very disappointed and would not recommend. they charge daily for parking, even when staying on resort. Positive was that is was walking distance to Universal walk,U.S. & I.O.A.

not worth the cost for the condition of the room. resort is okay. It is worth the value for the universal passes, but this place is not worth the cost. The furniture beat up. We were originally put on a floor where there was construction above, when I realized the situation, we requested move which was late at night. First thing the next morning they were cutting palm trees down, several floors up, outside my window with chainsaw, no relaxation time. very disappointed and would not recommend. they charge daily for parking, even when staying on resort. Positive was that is was walking distance to Universal walk,U.S. & I.O.A.

The convenience to the parks is unbeatable. Also, clean room and friendly staff.

The convenience to the parks is unbeatable. Also, clean room and friendly staff.

The room was decent for the amount I paid. House keeping id say needs alittle more work done on how they clean rooms. Over I’d say 8/10

The room was decent for the amount I paid. House keeping id say needs alittle more work done on how they clean rooms. Over I’d say 8/10

Convenient , friendly staff, nice.

Convenient , friendly staff, nice.

Great stay

Great stay

Rooms are a bit run down . Sink clogged and poor housekeeping barely made the beds. Was disappointed given the price of this hotel

Rooms are a bit run down . Sink clogged and poor housekeeping barely made the beds. Was disappointed given the price of this hotel

Beautiful property and kind staff!

Beautiful property and kind staff!

Perfect proximity to islands of adventure and universal studios park. Loved the express pass inclusion.

Perfect proximity to islands of adventure and universal studios park. Loved the express pass inclusion.

Ease of access to the parks, amenities and food were very good also. The elevator system seemed to be a little difficult to understand (floor 3 was the lobby, our room began with a 3 but was on the 2nd floor, and Ground floor was level 1.

Food service is not good. Very noisy, busy, taking forever.

Food service is not good. Very noisy, busy, taking forever.

Replacing floor tiles to elevator on main floor during business hours.

Fantastic hotel. Eddy checked us in. So helpful and so knowledgeable. He truly had customer obsession.

Fantastic hotel. Eddy checked us in. So helpful and so knowledgeable. He truly had customer obsession.

Pool closed due to weather, and my express pass didn't work at the new park. Went to go buy express tickets and they were sold out.

Pool closed due to weather, and my express pass didn't work at the new park. Went to go buy express tickets and they were sold out.

Clean room and staff was so nice

Clean room and staff was so nice

Everything was great. The staff was wonderful, being able to check in early and leave our bags was super helpful. The Islands restaurant downstairs was ssssooo good. Probably my favorite one so far! The pool was refreshing and love that they played movies. Having the early park entry and unlimited express pass alone makes it worth it to stay here. Will definitely stay again!

Our first time and hotel/service was amazing. Location was great to universal

Our first time and hotel/service was amazing. Location was great to universal

Problems with the room: broken thermostat, not water took 4-5 minutes to come on, uneven service, working on a room upstairs, so constant pounding and drilling starting at 8:30am.

Problems with the room: broken thermostat, not water took 4-5 minutes to come on, uneven service, working on a room upstairs, so constant pounding and drilling starting at 8:30am.

Short walking distance and you can’t beat express passes.

Short walking distance and you can’t beat express passes.

Friendly staff and great service

Friendly staff and great service

The room rate is extremely expensive

Quality property with a few eateries

Quality property with a few eateries

ok Dear Universal Orlando Resort Guest Services, I am writing to submit a formal and urgent complaint regarding a serious failure of the shuttle transportation service from Universal Epic Universe to Loews Royal Pacific Resort on January 12, beginning at approximately 1:00 PM. According to Universal Orlando Resort’s published information, this shuttle service is expected to operate every 20 minutes. In reality, my family and I waited approximately one hour and forty minutes before any progress was made. During this time, several other guests stated that they had already been waiting close to two hours, indicating a widespread operational failure. While a ground staff member was present and appeared to be attempting coordination via radio communication, this effort did not result in timely resolution. Despite continuous radio communication, no shuttle arrived as scheduled, and guests continued to wait under direct sunlight. At approximately 2:00 PM, a female driver arrived in a vehicle apparently assigned to Loews Royal Pacific Resort. Upon arrival, she informed the waiting guests that she needed to take a washroom break and then left. This break lasted at least 40 minutes. As a result of these combined failures, although our Uber to the airport was scheduled for 2:00 PM, we were unable to depart until approximately 3:00 PM, more than one hour later than planned. This delay nearly caused us to miss our 5:00 PM flight. The situation created extreme stress and placed our travel plans at significant risk. Additionally: - Our original Uber driver left due to the excessive delay, resulting in a cancellation/no-show fee. - Dozens of guests, including elderly individuals, were left standing under direct sun with no seating, shade, or clear communication. - No alternative transportation or contingency plan was offered. This incident represents not only a failure in shuttle scheduling, but also a breakdown in operational coordination and contingency management.

Unfortunately maintenance was going on during our stay, so we were woken early by noise. This wasn’t communicated at time of booking or check in.

Good for family

Good for family

Amazing hotel, food and drinks expensive

Amazing hotel, food and drinks expensive

There was no free breakfast at Lowe’s

There was no free breakfast at Lowe’s

Excellent service, clean and comfortable

Excellent service, clean and comfortable

I gave a detailed review on previous screen.

I gave a detailed review on previous screen.

Staff were pleasant and helpful!

Staff were pleasant and helpful!

The mattress was in a very bad condition. You could feel and hear the springs. The american restaurant offers very poor service and quality.

The mattress was in a very bad condition. You could feel and hear the springs. The american restaurant offers very poor service and quality.

great location, clean room, friendly staff

great location, clean room, friendly staff

Fantastic service all around.

Fantastic service all around.

they are awesome

they are awesome

Great place to stay

Great place to stay

Quick check-in. Great staff. Fun atmosphere in lobby. Timely boats.

Quick check-in. Great staff. Fun atmosphere in lobby. Timely boats.

Poor check in process. My girlfriend was added in Expedia but the first employee rejected her check in only because I was the person who booked it. Just make sure you add all the guests in the booking list at the first place

Awesome

Spotless room amazing service amazing hotel

Didn't eat breakfast

Additionally, our dining experience at Jake’s America Bar was elevated by the excellent service provided by Sam. His friendly approach and knowledge of the menu helped us navigate our options, and he made sure we had everything we needed to enjoy our meal. The combination of Lexi's thoughtful service and Sam's attentive care truly enhanced our stay, leaving us with lasting memories. Thank you, Lexi and Sam, for your outstanding service!

I’ve been here perhaps 10 times over the last 20 years and I always have a good stay. Staff are incredibly friendly. Let’s check in the orchid lounge in the lobby does tremendous sushi. Js bar is always a winner in the Poole is very very nice. But the walk to others adventure and universal perhaps seven minutes if that. The boats are also available. They kept the property up beautifully and I always have a lovely stay. You are gonna have to pay for parking and taxes so you’re not going there for the cheap house but you are going for the lovely saying more importantly express pass which is fantastic.

I was expecting more... rooms were out dated, needs major upgrade

The whole place was stunning, clean and the staff were helpful.

Amazing hotel, great location and I would definetly recommend club level - food was amazing

But the room is really Disappointing, for a ‘premium’ hotel it was not as good as expected. The shower didn’t drain. The sink was cracked, it could have been cleaner. We asked for a bed rail and didn’t get one. I’m glad it was only one night for the price it is it worth it.

Good

Sadie at check in was so nice and helpful. She really made us feel welcome 😊 she’s a great member of staff and a great ambassador for your company

Great room with comfortable bed amd pillows. Shower is great and good hairdryer. Only downside was we checked in on a morning to get our express pass then had to check in again to get the room key, whereas on a previous visit they texted the room number so found that a bit inconvenient.

Great room, great benefits!

Bar staff

Supported by hotel staff for getting keys early to get theme park benefits, checking in luggage and then getting a text when the room was eventually ready.

Staff seemed grumpy and music playing loudly late at night out of the bar area...not a good experience

The staff is phenomenal! A shout out to Lexi and Bruna who went out of their way to make sure that my two kids and I had an exceptional experience! I will never forget this stay and I will never book anywhere else when going to Universal!

The hotel could do with a little refresh, however it was well maintained, clean and comfortable.

Perfect stay!! Room was nice. Service was impeccable.

The only thing I didn’t like was one of the cleaning ladies trying to rush me to check out, like chill.

Great service at front counter

Perfect stay. Helpful staff, spotlessly clean, great perks with the express passes. Tuk Tuk market great for a grab and go breakfast.

Beautiful resort, but there could have been more options for breakfast. Other than that, the stay was nice

Lovely clean room

Great dining options and friendly staff.

Great hotel clean rooms great stay

Spotless and helpful staff

Room was clean and in good condition. Reception and restaurant staff members and are amazing.

Excellent hotel. Great service, location is brilliant aswell. Rooms are good size and very clean

Room very nice and clean, very good amenities

Beautiful hotel, friendly and helpful staff.

Friendly courteous staff

Clean room, helpful staff, ease of check-in/out

Great place to stay!

Beautiful hotel, friendly staff, lovely room, very comfortable, good facilities in room

Excellent stay

Staff were fantastic and very helpful. Hotels location was perfect. Rooms were a good size for a family of 5. Beds were comfortable. Restaurant food was enjoyable. Fast passes and river boat transport were a big bonus. Would definitely recommend.

Excellent location and very friendly service from the moment we arrived at the hotel. All 4 of us presented with Lays before we had even entered the hotel. When we did, it smells wonderful, I mean really wonderful fragrance used. While there was a bit of a queue at reception, maybe 15 minutes, it was no real problem. Offered free upgrade to pool view room which we happily accepted by the very helpful check in staff. The room was spacious and with great views, over pool and other hotels in the distance. Plenty of storage for all 4 of us. Tuk Tuk market was very convenient, especially for a quick breakfast or cup of coffee. Jake’s bar…the portions were huge and of a very good quality. Would happily return to this hotel again and would certainly recommend. The Express Unlimited pass included saves a lot of queue times in the parks and an excellent perk. Next time I visit Orlando, this will be my first choice to look at.

Awesome stay as always

Room was clean and a great size, staff welcoming and plenty of space around

Amazing Room

When we got to check in we needed photo ID which we weren't told about so it was a hassle changing the room to my husbands name and delayed check in :-( the rooms were lovely but the price of food was absolutely ridiculous. $30 for a tiny pizza in Tuk Tuk and $250 for breakfast for 6 people is just wrong! Been out for dinner most nights for 7 people and eaten until we were going to burst for less!

But check in is lengthy. Once checked in our room wasnt ready but we were given fast passes and told these were our room keys, we headeded to the parks, once room ready we were text but no room number given. So after a long day in the park we had to present back to checkin, present photo id again which we had already done and wait again for new room keys, when all we wanted to do was go to bed, so this could have been smoother for us. The room is clean but there was no option of single beds as we are a party of 4 adults would have prefered not to share beds. The bathroom has no door and the sink back flows and gurggles overnight waking me up.

Close to to the parks, shuttles

Royal Pacific never disppoints

Unlimited express pssses for the 2 parks

Clean room friendly staff

The staff was very friendly and helpful. The rooms need some paint and updates. The bathroom door should be a solid door that locks, not a sliding door. There was no bathroom fan in the toilet room.

The room is clean..they offered water boat to universal park

Clean and convenient to Universal parks.

Really nice hotel that is aging in places, mainly common areas. Staff was great, location was great. Would stay here again.

My son's 21st birthday celebration week was the best!! This is our 2nd time at the Royal Pacific Universal and we will definitely come again!!

Love coming here

By far , one of my favorites

Been travelling to this hotel for many years. Areas are now badly in need of refurbishment. Prices have become ridiculous. In the shop, 3 Mars Bars are $15. 6 beers in the shop are $63. I don’t mind high prices in the bars and restaurants knowing it’s a resort but the shop was ridiculous. Service was generally good apart from a bad experience at Vacation Planning. It was not busy but the lady couldn’t get rid of us fast enough. Not the perfect experience it once was.

Seamless check-in process. We arrived early and a room was already available, but we chose to wait for one on a higher floor. We were even asked which of the seven floors we would prefer, and later received a text message when the room was ready—before 4 p.m., by the way. The room was neat and clean. We only had drinks at the poolside bar, and they were very good. Although we didn’t order food, everything we saw being served looked delicious. The water taxi service and the included Express Pass to the parks were a fantastic value. I will definitely be coming back.

Only stayed for one night but I wished we could’ve stayed longer! The property was beautiful, staff were friendly. The water taxi was convenient, my kids loved it! We were close to Islands of Adventure. The express pass was the highlight. Great stay! Will come back!

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Convieniently located

There is also a shuttle that can take you to and from Epic Universe!

Remember to bring a physical photo ID as they won’t let you check in without this. Long queue to check in as well so get in early if possible

We love this hotel. It is close to Universal Studios and Island of adventure and CityWalk. The only downside is the price of their food. The beach bar is nice, but the prices are double.

Nice pool area Very helpful staff Overall a good clean hotel in an excellent location

Amazing hotel! Beautiful, clean, comfortable and overall amazing. The provision of Universal express tickets for guests is a huge bonus. Would definitely stay there again. The only issue we encountered was parking. We were forced to park in the overflow car park which was really far away as the main car park was completely full.

Another great stay at this hotel, 9 years between each stay. Throughly recommend the hotel for quality, ease of access to parks, not forgetting 2 day unlimited fast pass tickets in the price too

Great location for the universal parks, staff were amazing

Huge , clean, family friendly resort. The lobby smells amazing. The unlimited express passes, boat rides to city walk/ universal/ islands of adventure and bus shuttles to Epic universe are a huge bonus. The transportation runs late and often enough. I hope the fast passes expand to Epic one day. Overall great stay.

Stayed for 1 night family of 4. Lovely looking resort and bonus express passes for universal. Friendly staff at check in. Room however was so noisy could hear voices all night!! Terrible nights sleep for all. On checkout 19 dollars had been added to bill for internet charges, this was incorrect and thankfully deducted when questioned.

I cant pick a singlular thing, everything was just amazing.

Great hotel! Good amenities! Clean!!

I highly recommend this hotel. You can easily walk to Universal, Island of Adventure and City Walk. The included express passes make it well worth the money.

The hotel did not care or deal with the issues we experienced. My son & husband became unwell due to food consumed in the hotel/park. We asked them to extend the date of express passes they said they couldn’t. The top bedding covers were stained and there were 2 bigs barking constantly in the corridor. Awful stuff and a complete waste of money.

There was work going on in the hotel which was loud in the lobby but staff apologised for this. Check in took a while - issue with printing room keys. This was a little frustrating as we were keen to get in the park! But again, not too much of an issue. Lovely welcome by all staff. Bonus of express passes is always a fantastic perk - we love this hotel.

Clean and tidy room. Worth staying for the expressive passes and the Course proximity to Universal.

Great ambience and really helpful staff

Walking distance to the parls

Really helpful staff, unfortunately there were works to replace the floor in our part of the hotel which was a bit strange. Also the hotel have stopped allowing self service of ice water from the food marketplace.

Great location for the main parks and city walk. Good transport to Epic and Volcano bay. Good quality hotel - much better than average park hotel. Nice central area, decent pool. Rooms were decent. Could have included free bottled water in the rooms.

Great hotel with very comfortable rooms and the added bonus of unlimited express passes. Staff were really friendly and helpful and the Universal parks are less than 10 mins walk away.

Always a wonderful stay

Beautiful hotel, easy access to universal.

Great facilities on site - wonderful hotel

Great hotel, all staff genuinely happy to see/help you.

We always stay at Loews Royal Pacific Resort when we are visiting Universal Studios. Tonan on reception was lovely and we had the added bonus of our room being ready when we checked in at 7am. We took advantage of the pool and also had drinks and snacks in the American bar. This hotel is highly recommended.

We had a fabulous holiday at the Royal Pacific. After staying around 5 times we knew what to expect, lovely hotel, express passes, beautiful pool to relax in, super close to the parks, water taxi and convenient (though expensive) mini market/ Starbucks. The hotel was clean and staff were all lovely, my only issue was that the throw on the bed had a few marks/stains on it and some of the room towels were a little frayed, no big problem and I never complained.

Quite expensive but worth it for express passes. Without express prices it would not be worth it. Pool closed with risk of thunder for hours even though there was no storm. Room was clean but quite standard.

Wonderful room. Lovely staff. Great transportation.

Just be careful resort cup refills are not accepted in the parks... Pool area is great and open until late

You can’t beat the location or the express pass option however this level of resort does not compare to the premier resorts at Disney in terms of cleanliness and cost. Yes you are only in the room for a short time but for the cost would expect a bit more of an updated and more modern feel.

Only stayed one night but included two days of unlimited express passes for the park. Didn’t see all the hotel has to offer. Would definitely stay again on our next Florida trip.

The bed was really comfortable and the room was serviced well every day. The property was being renovated in public areas but there were areas of the bathroom in the room which were ready for an update. Staff very very helpful in all areas and nice areas to sit. The use of fast passes in the park was great.

I would stay again. Convenient, safe and beautiful hotel.

2nd stay at this hotel, great location and lovely rooms.

Great

We had a good stay overall. While the room wasn’t exactly what I hoped for, the amazing staff truly made the experience special. They went out of their way to ensure my family and I felt welcomed and comfortable throughout our visit. Because of their exceptional care, I’m happy to give the staff a well-deserved 5 stars!

Overall the stay was pleasant. The food prices were very high and we didn't get our room cleaned as much as we would like.

All good

I would have expected breakfast to be included for the amount paid so that was a disappointment and worked out more expensive than our prior evening meal. Walking distance to the parks which was really useful.

Included Park Express passes are a great bonus!

X

Premises were clean and well organized

Not amazing, not poor. Ordered taxi for following day, all confirmed. Taxi didn’t show up and they denied all record of ordering. We had our three kids in tow, very late at night. Not ideal!

Great 2 days at Loews Royal Pacific, small issue the first morning our Express Passes wouldn't work so after 2 rides we had to go back to Guest Services to get temporary ones. Hotel sorted it out when we returned that evening.

Everything went well, except that the person who checked me in was not too friendly

Nice theming poor TV service

I was never made aware of this construction work taking place, had l know about this l would never have booked. I had booked an expensive room for myself and two grandchildren, when we arrived in our room my grandson went to use the toilet and then realised he couldn’t get the door to open once he was in there. He became very distressed thinking the door lock was working but we then realised to door was jamming when shut and needed a good pull from the outside to open it. As a result every time we used the toilet we had to help pull the door open from the room side. I would like to be compensated for what l can only describe as a very disappointing stay. I look forward to hearing from you as soon as possible.

Great staff

Amazing property.

Clean. Restaraunts served fresh good food. Close to the park with walking path and shuttle services. Great staff and ease of check in and out. Will stay again.

Great Location. Checking in and out was very smooth. Great facilities for all.

We booked the stay for express passes and early entry to Epic. All was good until getting on the bus to Epic, the staff member did not have control of the queue when the buses arrived. There was also work going on in the lobby which we weren’t aware of. It made walking through very cramped. It wouldn’t have affected us staying but would have been nice to have known,

Great location, great staff, great food, perfect parking, convenient shuttles and boat rides to Universal parks, nice pools, and in all, great hotel. Negatives were: rooms are tiny, windows are not tinted, and anything you do in the room can be viewed by anyone in he pool, and unnecessary service charges on any food or drinks you buy. Excellent perk: Express passes on Universal Parks included with the rooms

We are loving our stay here. Check in process was so easy. Staff is so friendly and helpful. The lobby/shops/pool are awesome. Our room was spotless. Would definitely book again

Absolutely beautiful hotel with excellent staff, rooms were amazing, highly recommend

Our first stay here. Very friendly and helpful reception. We didn't get to use all of the facilities as we only stayed one night but they looked great. We would recommend this hotel to others.

Great for free express passes. Very convenient to walk to Universal and enter quickly away from the main entrance. Would definitely stay again.

Great location for the parks, loved the water taxi. Pool area lovely and always able to get sunbeds. Fast passes included in the booking and early entry made this hotel a winner.

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This is our second time staying here and I love it. This time we brought our in laws and they enjoyed their stay as well. Family friendly and they provide transportation to the different parks.

Great stay

Our room was discussing and not clean. Pool area was filthy. Our room at dockside was nicer.

Renovation works ongoing put a bit of a downer on things. I think the rooms and hotel in general needs a makeover

Very good value.

I paid over two thousand dollars for a two-night stay expecting a luxury experience and was met with jackhammer construction, outdated rooms, and hidden charges. The Express Pass was a key reason I booked this hotel, but it does not work at Epic Universe, which was part of our plans. That was not clearly disclosed when booking through the Expedia app. The lobby was under loud jackhammer construction during check-in, creating a chaotic and stressful arrival. We were told our bags would be brought to the room but they never arrived. We had to call down and ask. The room was extremely small for the price, and the waterfront view I paid extra for was blocked by a tree. The TV was outdated and had no way to stream personal apps. We were charged for valet on a day we didn’t use it. Fiji water was placed in the room with no signage and costs eight dollars each if touched. Staff seemed disengaged and even retrieving our Universal park purchases took multiple follow-ups. When I brought this up to staff, the only offer was a breakfast voucher. No refund. No credit. No real apology. This resort does not deliver what it advertises. Poor communication, hidden fees, and a lack of accountability made this one of the most disappointing stays I’ve had. I would not return.

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Excellebt choice, always coming back

They came to change our locks right after we checked in. They opened our room while we grabbed our bags, flipped the security lock to keep the door open, blocked the hall when we tried to get into our room, & acted like it was standard practice. They said it would take 10 minutes, anfter over ann hour we went to the pool. After changing the locks our keys didn’t work, which I asked about but they said they would still work. There was a group of teens being incredibly loud. They let it go on well past midnight until several guests complained together. A lot more is expected from a 4-starting resort with that price per night. They were supposed to charge our EV in the valet, it’s the only place with chargers. So we paid for valet durning our entire stay only to get an EV back with less charge.

Stay at this hotel because of express pass. Nice and clean. 15mins walking to the park.

Overall very happy with stay . Except there was sewer smell in the bath room

We stayed one night to get the express passes, beautiful hotel, lovely staff. Receptionist was extremely helpful and friendly, luggage services staff were quick and also lovely. Spent a few hours by the pool and the servers working there were amazing. Loved this hotel, wish we had booked another day or two, bed was very comfy too.

We stayed at Loews Royal Pacific from June 30 to July 2, expecting a seamless experience at a premier Universal resort—but unfortunately, it turned into a bit of a chaotic stay. Check-in was anything but smooth. Around 7 a.m., while upgrading and checking in, the hotel’s systems went down. We couldn’t receive our room keys, which also act as Unlimited Express Passes—a major perk of staying here. After waiting 30 minutes with no solution, we were told to handwrite our names on paper passes. This caused confusion and pushback in several express lines throughout the day. I received an email midday saying the systems were back up and our room keys were ready. I figured this was just a small glitch and was relieved it had been resolved—until we returned later that evening. After a full day of waiting in park lines, we were met with another long lobby lineup. Once at the counter, we were told the printer was down again (while other counters seemed to be operating). When I politely asked to speak to a manager, the front desk agent seemed visibly annoyed. Thankfully, the manager who came out was helpful and got us our keys and passes—though unfortunately, the barcodes were still unreadable, which led to continued issues at the parks. To top things off, our room had a toilet that didn’t flush properly for two days despite a service call. While I do appreciate the efforts of the manager and staff who tried to make the be

Great location and room was clean and comfortable.

M

Good service, clean

This is our go to hotel at Universal. Not as welcoming as it has been previously, the lobby area, which was once used as a family meeting place has been taken over by a restaurant in the evening. This is meant to be a hotel in a family resort, now no longer has a 'gathering' place for families. Huddling together in a hotel room does not work!. That is major disappointment.

We had a lovely stay at Royal Pacific, the room was great, the pool was fun and we used two of the restaurants, both of which were excellent. Staff were friendly and helpful.

Great hotel and location

Cons - quite a few just mentioning the main ones - The room was very dark, and quite run down. The whole hotel needs renovating, the hallways stank of damp and smoke and spillages weren’t cleared up for hours. An ok deal with the free express passes but I’d pick Hard Rock next time.

Zero recognition of being a platimun member with hotels unfortunately.

The room was average. We stay here for the express pass.

Expensive but worth it for express pass at the parks.

Another wonderful stay at this beautiful hotel. Everything was perfect!