Universal's Endless Summer Resort - Surfside Inn and Suites

The room is very basic. It's small but they've made good use of the space. The room was clean and well maintained as ined.

Room was clean with daily housekeeping. Nice to have an option to eat at the Hotel instead of going out. The pool was a great place to hang out and relax.

Great to have bus take you and bring you back from park

Close to park. Friendly staff

Awesome!!! Loved our stay!!!!

No oven is provided this is missing in aminitirs

So nice we Never wanted to leave.

Very big room , nice and clean.

Que tiene acceso a los parques de universal una hora antes y servicio de transporte

Great service, room was nice. Overall a great experience.

Everything was perfect with our experience. No issues whatsoever. We opted for a first floor two bedroom suite and it was convenient for our early departures each day to the park. The shuttle service was always quick and on time getting us to and from the park. All of the staff was very friendly.

I stayed in the 2 bedroom, 3 bed room. Only complaint was storage in the room. There was only one very small dresser and small closet in separate room. Not a lot of storage space for 2 adults and 2 teenagers. The pool, on site restaurant and bus transportation to the parks were great.

Exceptional

best option close to universal

Convenience store and pharmacy near by. Easy access to parks. In site restaurant was great with large variety of food. Staff was friendly and helpful.

Everything was just great. Planning on returning soon. Rooms clean,staff very friendly, pool area clean and everything was great.

Cleanliness overall.

Superb

My daughter and I stayed for 6 days and everything was positively consistent. No complaints on anything!!!

shuttles to and from parks are quick and run frequently. We definitely went more than we would have if we had to deal with parking. Food in the hotel is very expensive, but it was definitely convenient and we stopped in a few times.

The room was clean and spacious enough for two adults and two teenagers. The pool was lovely, except for the screaming children who were wrestling in the water. I wish the lifeguards would have intervened, but otherwise our stay was great

Great pool for kids

Loved everything about Surfside Inn and Suites. For an economy priced hotel, everything about it was above standard. We booked a 2-room suite and it was a great choice in terms of facilities, space and privacy. Very helpful, professional and pleasant staff. Hotel was nicely decorated and very clean. We will definitely return to this hotel when we make another to Orlando.

The bus transportation to parks was fast and came a lot.

perfect

Really enjoyed the Surfside Tower convenient to the parks very nice pool facility.

Very clean room and I can’t tell you in simple words how great the staff were at this hotel. I had decided to go to a standard hotel instead of a more expensive stay because I planned on spending a lot of time at the parks and CityWalk. I was pleasantly surprised at the great family-friendly pool and how easy it was to get to all the parks by using their bus system. Save money and enjoy this gem with your family. Save a little staying here for your fun stuff, you will not regret it.

Hotel was fab airy, clean , spacious. Food hall was reasonably priced with great selection Parking fees

Staff amazing property in perfect area

,все отлично, басы ездят до парков регулярно. Бассейн отличный

Everything was amazing, super clean, tidy, organized and an amazing customer service.

Great location and shuttle bus to theme parks Nothing

Хорошее расположение

Resort is showing some heavy wear and tear and requires a revamp , carpets are worn and corridor walls scraped , rooms are completely void of storage space and you will be required to live out of your case despite the room.s being large enough for suitable drawers and wardrobes.

I liked the restaurant area and food. Every plate is made at the moment. Friendly staff, shuttles to the parks is a plus. Expensive daily parking.

Very good

Good location, shuttle to theme parks. Windows can not be opened

Superb

Great property and location

Very good

Wonderful hotel with welcoming staff. The free shuttle to and from the park makes this place a steal and so convenient. Not to mention the early park entry. Would stay here again

Great and close to universal only downside was the ridiculous amount they charge for daily parking.

Everything! The staff, the food options and service times, the pool area, the amazing shuttle buses. Nothing! Sometimes it took a while to speak to someone at reception...but we would just pop back if we saw a big queue. Maybe some more drawers in bedroom (bedside table with drawers?)

This is a great budget hotel to stay at while visiting the Universal Studios. They offer free shuttles to all of the 4 parks and an extra hour in the morning. The staff was amazing! Nothing, our stay was great!

This is a great budget hotel to stay at while visiting the Universal Studios. They offer free shuttles to all of the 4 parks and an extra hour in the morning. The staff was amazing! Nothing, our stay was great!

Gym well equipped

Super convenient location!

Clean we were enjoys at this hotel and also beautiful pool ❤️👌

Exceptional

Exceptional

- good price Cons: - can be quite loud at night, especially if your room is close to the bar area - pool looks nice but super shallow. can't really swim. Hours are bizarre too, staff asks you to leave 15 min before closing time

You have to pay for parking 27 dollars per day and you are forced to walk by the most horrendous sewage smell to get from the parking garage to the hotel and depending on where your room is it could be a very long walk the hotel is very poorly designed the rooms are tiny and definitely not worth the cost

❤️

Disappointed we lost a day of early ticket entry into park due to an IT issue and the front desk unable to print our room keys and early entry upon arrival. We lost a day of park entry which was disappointing. Then the power went out in the am and not able to purchase tickets or eat breakfast.

Friendly and helpful staff The room floors were not as clean as they should be . We reported it to front desk when we noticed our white socks got so dirty after walking on the floors. We are not sure how the floors are cleaned but asked to ensure that floors are to be cleaned using clean water or a new cleaning pad. Secondly, we realized the beds sheets are not changed daily. Last, the bathroom is not cleaned either. Making the room tidy by fixing the beds is not the same as cleanliness.

The 2 bedroom option is such a great thing to offer for a very reasonable price for families!!! The shuttle rides to city walk and to Epic seemed to take much longer than the other shuttles for other USF properties.

The room floors were not as clean as they should be . We reported it to front desk when we noticed our white socks got so dirty after walking on the floors. We are not sure how the floors are cleaned but asked to ensure that floors are to be cleaned using clean water or a new cleaning pad. Secondly, we realized the beds sheets are not changed daily. Last, the bathroom is not cleaned either. Making the room tidy by fixing the beds is not the same as cleanliness.

Excelente servicio y atención

Pool, food options, location. Everything!!!

The 2 bedroom option is such a great thing to offer for a very reasonable price for families!!! The shuttle rides to city walk and to Epic seemed to take much longer than the other shuttles for other USF properties.

The property was just the right size. Smaller than the sister hotel Dockside. Quiet. Wait times for buses were not bad. Always got a seat to and from the parks. The kitchen did not have a lot of choices. Dockside was better food wise. If food selection is not that important because you are eating at the parks it is not s as big deal.

We loved our stay! Beautiful hotel, staff was all friendly and went above and beyond, and the amenities were all wonderful. Will definitely stay here again.

Most of the staff are really helpful, especially at the pool bar with Kendra and Garrett. Now unfortunately that’s where it ends as cleanliness was a real issue for us in the rooms. Floor only cleaned once in 16 nights and bedding only changed on the 11th night and that was only after complaints being made with reception. Speaking to other guests in the hotel it was an issue that they also had. Probably wouldn’t return because of this.

Exceptional

super clean resort will definitely stay here again , wonderful staff

Everything was perfect except we had a light that would not stop flickering. Would absolutely stay again.

Amazing and so convenient for universal. The buses/transportation was great.

Excellent service

Fabulous location for Universal, regular buses from the hotel throughout the day to the parks. I-trolley outside the hotel, stop No: 5. Great value for money to run up and down International Drive. Pool open until 23.00 hrs with lifeguards in attendance at all times. The interconnecting doors in the rooms aren’t sound proof and our neighbours were quite noisy late at night.

Very clean, suites were spacious, food was satisfactory but expensive! Staff were all very nice and polite. Great location.

This property worked out great for us. The Walgreens and great Mexican restaurant across the street came in handy!

Thank you

Thank you

Breakfast would be. Ice to include Key lock swipe were not good

Very great accommodations close to parks

Exceptional

Superb

Everything Nothing

Everything Nothing

My ‘free upgraded room with pool view’ has a view for the… bar. No pool at all. Cafe staff at night was also not too nice, but daily it was great. Rooms are ok, but i expected them to be bigger and have more space to luggage (4 people)

I want to sincerely thank Mr. Marcos at the front desk of Universal's Endless Summer Resort – Surfside Inn and Suites for his exceptional kindness and professionalism during a very difficult moment for me and my family. After being involved in a car accident, we had to make a last-minute reservation while stranded on the side of the road for several hours in 93-degree Florida weather waiting for a tow truck. We were exhausted, stressed, and overwhelmed. From the moment we arrived, Mr. Marcos went above and beyond to help us feel welcomed and cared for. He was compassionate, patient, and did everything he could to make our stay easier. He even gave my family Starbucks beverage coupons to help lift our spirits after such a hard day. That small gesture meant so much to us and truly showed genuine kindness.This hotel was already one of my favorites, but thanks to Mr. Marcos, our experience became even more memorable. Employees like him make a real difference, and I hope he receives the recognition he deserves. Thank you again, Mr. Marcos, for treating us with such care and humanity. N/A

I want to sincerely thank Mr. Marcos at the front desk of Universal's Endless Summer Resort – Surfside Inn and Suites for his exceptional kindness and professionalism during a very difficult moment for me and my family. After being involved in a car accident, we had to make a last-minute reservation while stranded on the side of the road for several hours in 93-degree Florida weather waiting for a tow truck. We were exhausted, stressed, and overwhelmed. From the moment we arrived, Mr. Marcos went above and beyond to help us feel welcomed and cared for. He was compassionate, patient, and did everything he could to make our stay easier. He even gave my family Starbucks beverage coupons to help lift our spirits after such a hard day. That small gesture meant so much to us and truly showed genuine kindness.This hotel was already one of my favorites, but thanks to Mr. Marcos, our experience became even more memorable. Employees like him make a real difference, and I hope he receives the recognition he deserves. Thank you again, Mr. Marcos, for treating us with such care and humanity. N/A

Rooms are very comfortable, Starbucks was the full experience inside the lobby, the food amazing from the market The food was bit overpriced but it was really good taste

Localization, easy check in and checkout and hotel staff were awesome. Transfer shuttle to parks is divine! My ‘free upgraded room with pool view’ has a view for the… bar. No pool at all. Cafe staff at night was also not too nice, but daily it was great. Rooms are ok, but i expected them to be bigger and have more space to luggage (4 people)

Rooms are very comfortable, Starbucks was the full experience inside the lobby, the food amazing from the market The food was bit overpriced but it was really good taste

Wonderful and nice

Staff was exceptional at the hotel. Marco was fantastic at check in and gave us details on early park openings, transportation, and hotel amenities.

Pool was the best part of the stay !

Convenient

Nice stay. Rooms were nice and clean. Uses were convenient to the parks.

Exceptional

Excellent stay

Great resort!

Exceptional

Everything and it was a great feel. Nothing I don’t like

Early entry into the park

Very good

Breakfast was good.. It should have been included with stay

It should have been included with stay

Everything amazing

Excellent and very clean option

Superb

Great

Exceptional

Superb

Room size was good and beds comfortable. I gave it three stars for cleanliness because there was so much dust build up above the door frame inside the bathroom that it was visible. That's a lot of dust.

Such a great resort, room was awesome good layout clean and loved the pool and was quiet in the room at night, nice pool bar and great universal store in the lobby. Shuttle buses were always on time and had room. We would definitely stay here again!!!

Clean room and helpful staff.

It was very clean and easy to navigate. Shuttles directly to universal parks. The only improvement could be better deals at the parks. The tickets are expensive and discounts would help greatly.

The room was very clean and the staff went above and beyond to make sure my stay was great.

Good

Exceptional

Hotel was clean! I was there for a conference at a different location and it was often loud in the hallways after 10:30pm. But great location close to the parks and other fun things.

Awesome for a trip with kids. Great pool and food options at the cafeteria

Location, value and staff When I checked in and got to my room all looked great until I walked in to the dresser, the floor was SO STICKY, and there was hair on floor. Defiantly was not swept or mopped! I played towels on the ground because I was so grossed out to walk on it. Also the TV wasn’t hooked up. I had to call and have someone reconnect the tv.

Location, value and staff When I checked in and got to my room all looked great until I walked in to the dresser, the floor was SO STICKY, and there was hair on floor. Defiantly was not swept or mopped! I played towels on the ground because I was so grossed out to walk on it. Also the TV wasn’t hooked up. I had to call and have someone reconnect the tv.

Very clean rooms and nice amenities. Early park access is so nice

Hotel is beautiful & the pool area is very nice. We liked the bar area by the pool, everything is expensive but it’s in a convenient location. Hotel staff is super friendly and go out of their way to make your stay memorable!!

Exceptional

Great stay, food was great value

We got the two bedroom suite and it had 3 queen beds. It was fairly clean , but the floors were not the cleanest. The shuttles were convenient and the pool was nice for some downtime. The price was reasonable considering the time of year we went. I would stay here again.

Great stay. New & clean. Comfy bed too

Pool nice. Lifeguards. Overpriced food. Budget friendly hotel.

Great value for a Universal stay!

Very good

Property clean and shuttle was great! Had to pay to park vehicle though, only reason gave it 4 star.

The shuttle service to Universal is very convenient and runs frequently, which made getting around easy. The pool area is also a nice bonus, and the overall atmosphere is fun and laid-back.

Everything is lovely here.

Everything was great: clean, location, value for money. The walls are very thin though. The walls are very thin.

Superb

Great hotel kids loved it

Clean, reasonable and nice staff

Wonderful! Nice restaurant! Awesome swimming pool! Great amenities!

Room was clean and comfortable. Front desk staff were extremely helpful. Easy shuttle to get to CityWalk and parks.

Clean & comfortable room. Good location for theme parks. Early entry to Universal a great perk. Complimentary buses to the parks very helpful - easily accessible & frequent. The rooms aren’t well soundproofed - we were disturbed by the rooms next door and above on a number of occasions. The food options on site aren’t great - very generic options. The hotel itself is bland & basic.

Superb

Love it.

Propreté

Love our staying

Beautiful rooms with plenty of space. Very clean and comfortable.

Nice lobby and pool No hot tub

The staff was friendly, the room was fresh and clean. I have nothing bad to say about this hotel, it was very nice.

Great affordable hotel with regular shuttles to universal theme parks and early park admission. Staff is friendly and helpful. The rooms are a nice size. The beds are super comfortable. I really enjoyed my stay! !

This was my families first time staying at this resort and first vacation together. We had a 2 bedroom suite which was large enough for 2 adults and 4 teenagers (2 boys, 2 girls). My overall stay was great and the staff was extremely nice and helpful. The pool was a nice addition, lifeguards are on site, life vests are available for those who cannot swim. The pool is only 3 ft deep and there is a shallow end as well. There is food to order but you’ll probably save more money if you walk to the Walgreens across the street to buy breakfast and microwaveable items. Would stay again

Clean - good rooms with small kitchen facilities

Great family friendly place.

The ambience of the interior lobby, the openness of the pool was very nice The room was very modest, the bed mattress was worn, gave me back ache. The sheets were not soft. The shower handle was hard and bath towel was sort of rough. Overall I think the room fell short and needed an upgrade.

BEST EXPERIENCE EVER!

Pool

Very clean and super friendly staff. Enjoyed the Starbucks in the lobby and the shuttle service to the parks.

What stood out the most to me was the service and the constant shuttle transportation to the parks—they run nonstop, which makes everything incredibly easy and stress-free. You never feel like you’re waiting around. The gym was decent and had everything needed for a good workout, and the food at the hotel was actually very good, with solid options throughout the day. Overall, Universal's Endless Summer Resort – Surfside Inn and Suites delivers where it matters most—convenience, comfort, and a smooth, hassle-free experience.

Rooms were spotless with comfy beds and the transportation provided for the parks was second to none

We decided to book this for a last minute trip to Universal. It was easy to check in and the in and out parking was convenient. Having the bus shuttles and early entrance to the park were added perks. It was so convenient. The in house restaurant and Starbucks were all what we needed. The food in this casual kitchen was great. Though not one of Universal’s high end hotel, I love this place. Definitely coming back here. Surfside being a smaller hotel than Dockside was just right for my family.

Shuttle bus good

Great value, room clean, pool heated, Starbucks in lobby.

Hotel was fresh and light

Hotel was run very well. I especially like the buses back-and-forth to the parks and their frequency. I would definitely stay here again. The staff was great with check-in and helping with anything we needed.

This hotel exceeded my expectations! VERY clean and the amenities in it were so useful. You have a Starbucks, a quick service restaurant and pizza delivery to your room! What else could you want. The shuttle service to the parks were great and quick. It is within walking distance to a lot of places to eat as well. I will def be staying here again.

Everything was clean and very convenient

Yes I loved every bit of it

Great!

It was very convenient with good amenities

Awesome staff, welcoming and professional. Beautiful resort just a quick bus ride away from all Universal parks. Beautiful, clean room. Hotel is in walking distance to chain restaurants for breakfast, lunch, dinners-but the hotel food was great too! Definitely would stay there again! Special shout-out to Thomas at checkin, your cheerfulness and complimentary free drink gift set the tone for a fabulous stay :)

The room was clean. Easy bus ride to the parks. I enjoyed the Starbucks in the lobby as well. Didn't use the pool this trip, but it looked nice.

Clean, quiet, comfortable rooms

Clean room. Great service. Very organized service.

The rooms were exactly as pictured. Housekeeping would come in the morning & did not mind coming back while we were away at the parks to clean and change out towels & sheets. My son 4th birthday and at check in they gave him a birthday pin to wear & keep. The pool are was not crowded & the mobile check out was a breeze. We stay every year for his birthday! That I couldn’t stay longer! No complaints

This resort is amazing to stay at and we plan on staying here again on our next trip. Everything from the staff, amenities, area & transport were above and beyond. Highly highly rate and recommend this resort to anyone planning an Orlando trip.

Everything was great, the gym was nice, the pool had an outside bar, rooms were spacious. House keeping came regularly. Definitely would stay here again.

Nice hotel wish parking situation was a little better

Wish they had more family tables games also the videos games room is very small

Clean room. Good cost.

Clean, comfortable rooms. If a bathtub is desired, you will have to either request one or look for a room with the tub/shower combination.

The staff was always helpful with answering questions and providing information. Our room was clean and quiet. We utilized the early park entry which was a must for riding some of the bigger rides.

High end property staff and service. From check in to maid service, everything was wonderful.

Very nice and clean resort. I would definitely stay here again. The shuttle service is great too.

The property was nowhere worth what we paid for one night even in peak season. Cherry on top: Michael from lost and found stole my $300 cologne and said they discard liquids from found items. But returned all the other liquids that was in my "lost" cosmetics bag.

The stay was amazing. The stay was very friendly and accommodating. The property was extremely clean and service was quick and personal. Would be staying each time we are in town and would highly recommend.

.

Hotel and rooms were spotless, didn’t use the pool but it looked inviting. Did use the gym and was impressed with the amount of equipment and the large clean locker rooms .

Amazing …. Cleaning staff was amazing front desk the whole experience was memorable.

The room was clean and enough space for 5 people ( got the 2 bedroom suite) we were in the last room in the hall so maybe that's why we didn't notice the noise as notes in prior reviews but the shuttle was great staff was great. Walking distance of some restaurants and walgreens/7-11

Very loud all the time. Our room was on the side with the shuttles and for almost 18 hours a day there are people talking loudly and lights and beeping. Do not recommend unless you are guaranteed a room on the far side.

We spent 3 nights at the hotel and were super pleased with the service and quality of the room.

Loved the restaurant.

People above us were extremely loud. Kids were running all over the place. We were on 6th floor. Took a long time to check in. Only two staff were waiting on people and there are 4 check in counters.

Love this place. It was my 3rd time. Outstanding as expected

Location/Shuttle service to parks Dirty room, dirty floors in hotel room. Beds were hard and OLD. Front desk staff not very friendly.

Great!

The food selections were awesome

Clean room, loved the location and the buses

Everything about our stay was great. The suite was very clean and the park shuttle service was super convenient. It felt safe so we didn’t worry about a thing while there. It wasn’t the most quiet room, but that’s kind of expected when visiting a family destination like this one. Overall we had a blast and would stay again in a heartbeat.

The rooms were very clean. Staff was nice and friendly. Will be going back to stay.

First time we stayed at this hotel with my family if 10. Perfect location for all the parks plus early admission helped with the queues would def stay again 🙂

Overall great location & staff, but on the 9th floor it took 9 to 11 minutes to get hot water to come all the way up to our top floor room. For $300/night I expect better than this.

Check in took ENTIRELY too long, and that was without a line. It took nearly 30 minutes. That needs to improve. The room was smaller than I expected. The floors were laminate, which was not comfortable to walk on. The room was quite noisy, and if you were in the bathroom, you could hear your neighbors conversation as if it were in your own room, nevermind stomping of anyone in the hallway and above you. The shower was fine, but the products were just so-so. To turn the shower on, we had to use both hands as the handle was quite difficult to maneuver. At night, you could hear noise (tower 2, garage/parking lot views) from the street and from the hallway. I did love the shuttle service, and the food was fairly priced inside the hotel. The pool was just so-so. It was cold, and the lifeguards blew their whistle so frequently it was hard to relax there. Overall, I'm not sure I would stay here again, but I hope this review is helpful for someone!

Everything was great

Great hotel and very convenient location. Only negative is it takes a very long time for hot water in the shower. Also, the hotel gives one hour early admission to Epic and Islands of Adventure. They should have multiple shuttles available at that time but instead, we waited a good 10-15 minutes.

Nothing

Good location - service minded staff, clean and free buses to Universe every 10 minutes.

The cleanliness and the size of the room The bus ride

It was okay not amazing for what I paid for

Very clean, convenient location.

The staff is really nice. The hotel is close to the parks, the shuttle runs frequently getting to and from is pretty easy. It's clean, the rooms are a good size and priced fairly for the area. The facilities are nice, the pool, the gym, etc. Some things that could be improved. Issues with the room keys not working, it's a big property so if you have to go back to the front desk to fix it after a day at the park it's not what you want to do at that point. Parking is not included in the room price and it's not clearly stated ahead of time, it is a little less expensive than parking at Universal. There is no direct access to the garage, you have to go outside the hotel to the garage. There is an outdoor bar, but no food service. You will need to go inside to order food. On a whole, it's a good value.

We loved the fact that they serviced our room every day. We got fresh towels and bed made up. The property was clean. The pool was wonderful. Grand kids loved it. We also enjoyed the shuttle to and from Universal. The drivers were very friendly. It was a good experience.

Perfect hotel and conditions

Yes

The rooms were clean and they changed our towels, emptied the garbage, and made the beds every day! I didn’t know any hotels did that anymore and it was such a nice surprise!!

It was a great stay!

Staff has great customer service/communication. Housekeeping is awesome.

Amazing staff, great customer service & environment

The staff was wonderful, polite, and had the willingness to help. Our room was clean. The breakfast isn't complimentary, you will have to pay for it.

Great stay!

The food was not good and not that many choices

Food was good and convenient. Prices were comparable to similar places. Hotel was clean and comfortable. Amenities such as the pool and fitness center were nice and shuttle convenient. Would definitely return.

An excellent choice for accommodation, offering comfort, spacious rooms in excellent condition, and superb amenities. The location is ideal for those visiting the Universal parks, and they provide shuttle bus service to the various Universal destinations—definitely a spectacular hotel option.☆☆☆☆☆

Hotel was clean quiet and close to everything Could have more choices in on site food

The location and accommodations were great. We were close to the parks, busses ran regularly to bring us back and forth, and it was an easy drive from the highway. The staff was friendly and courteous and the rooms were our favorite of the three hotels we stayed in during the course of our Florida adventures. Plenty of room for our family of four. Safe, clean, and comfortable. The added bonus of early park admission made our park days smooth and successful - would not do the parks again without it! 10/10 would absolutely stay here again and recommend to others. Honestly, no complaints here. I stay in hotels regularly for both personal and business travel and this experience was wonderful.

Lovely family friendly hotel. Super clean. Spacious. Friendly helpful staff. Really enjoyed

all good

The pool was great they have lifeguards until the pool close and a bar next to the pool. In addition there is a Starbucks in the lobby a extra bonus!

Clean rooms.. newer looking hitel. Close to Universal 3 parks.

Rooms were wonderful and clean. Food was good. Busing system was helpful.

3rd time and still the best in town.

Rooms were MEH. Cleanliness was not great, the hotel already looks beat up and the room instead of having a middle nightstand it had two wall shelves and an alarm clock from the 1980s. It was not great.

Super clean very nice staff

Staff were very friendly and great to get the shuttle to the parks

We had a great stay especially the early access to Universal Studios was a nice perk!

A little dated but loved the location. Everyone was very pleasant. Lots of variety in food court. But expensive. Close to park. Loved the bus. Pool looked great but didn’t us.

Spotless

Everything went very smoothly.

Clean, friendly staff and good value for your money

Our check-in was friendly, helpful, and we got upgraded (for free) to a suite, which was wonderful.

Wonderful 😊

Safe stay

Convenience and shuttles to parks made it a standout location.

Location to the parks and the shuttle transportation availability the bathroom was extremely small and you could not shut bathroom door until you were in the shower.

Marcos that checked us in was very professional and nice. The room was clean. Too bad this suite with 3 queens only had 1 bathroom . Would have liked a thicker comforter but otherwise all good.

Check in was easy and the staff were very friendly and helpful. The room was clean and comfortable.

Clean room, friendly staff and food was decent.

I thought it was going to be two bedrooms and a kitchen, but it was actually one bedroom with a closed door and the other two beds in a room with what was supposed to be the kitchen. There was only a sink, a small table a little refrigerator and a microwave, but I guess it was worth it for the convenience of being so close to the parks and being able to ride the shuttle. Not much privacy or space to be comfortable, but very clean and nice.

Stay was wonderful. Room was clean and staff was very friendly. Lohidden fees to park at their hotel. Which is ok, but would like to know this ahead of time. Over all love the hotel and the stay. Definitely recommend

Yes, the staff was courteous. The room the beds were terrible. Transportation to the park was good. Food options were limited and not great.

This is a 10/10 the free shuttles to the park are the best thing and the early entry the rooms are perfect super clean the water pressure is great super great temperature I loved everything

Very clean room

Love this hotel! The staff is extremely helpful and we were so exhausted from a drive from port after our 8 day cruise. Our flights had been cancelled due to weather and we were “stuck”! So we decided to go to Epic Universe! The Manager checked us in (8 of us) and upgraded us! our rooms! We were so thrilled

What a terrible view of a roof for a resort experience- horrible compared to Cabana Bay and other hotels in the area. Definitely would not stay at Endless Summer again. Stayed at resorts which were priced $40 less to $5 more per night, and Endless Summer Surfside was the least friendly and most blah. We loved our other places. Shower had black crud running into shower floor from the door, during our showers. Had to stand on a towel to shower. Water was warm, but not hot. Toilet ran the whole time we were there and had to keep the door shut to be able to sleep. TV volume was governed very low for my hearing, and many channels were frozen and not working. Had to step into the shower to get the bathroom door closed. Room was much louder than other places. Unpriced drinks in cafe extremely expensive, which is fine but please post prices. Food from cafe was good however, and the Universal Resort bus system was top notch. Overall, the whole experience lacked in comparison to the places we stayed previously on this trip. We wouldn't have moved here, if Cabana Bay and Rosen weren't overbooked once we decided to extend our visit. We would absolutely stay at those two places again.

Clean room that our kiddo loved. Easy trip to Universal Studios.

Great place to stay!

All the staff members were welcoming and helpful from check in to check out! The hotel was clean and maintained l-p

Nope

shower water wqs cold other than that great hotel

Beautiful pool and friendly place to stay!

Clean and neat room. The staff was friendly and always ready to serve us. Highly recommend this hotel, we will come back there.

Great hotel that is very clean, great suite room with great mattresses, nice pool, excellent bus service to parks & City Walk. Early entry was easy and a breeze. Onsite fast serve food is good and pizza is fresh, hot and tasty and could feed 2 people. Overall experience was excellent. However... the overnight manager did not handle a situation very well... at all. No knowledge of how my booking price was messed up.

Loved the whole thing.

Great location great service to universal

Breakfast had many options that were good. They even were great with dairy allergy and finding/making fresh alternatives for us. Staff is friendly and efficient at their jobs. The room could have been cleaner; there was hair on the floor in the bathroom and dirt around one of the beds. We let the room service in on our second day so they could clean and they only kind of made the beds ( I say kind of, because I had to find the fitted sheet and pull it all the way up after they made the bed) and gave new towels, and emptied trash cans. They didn't vacuum anything or wipe anything down. Other than that, our stay was good, loved the buses to get to all the universal parks.

Room was good

The only negative point is that you are unable to open any window on your room. So no fresh air was coming at any time and depending on the air con that got me ill

Natalia our front desk rep was fantastic! She helped us get the perfect room for our family as requested. She was professional and friendly. We have stayed at Surfside several times and have always loved the amenities and atmosphere! It was a pleasant stay again and we will return later this year.

Didnt have breakfast there. Only coffee from the Starbucks.

Great place simple and essy

Staff and amenities were good

Clean nice and close to the park

Rooms are not clean

Spent 4 nights there. Room was "cleaned

.

great breakfast options, close to pharmacy (walking distance) easy transportation to the park!

Great service, beautiful room and hotel! Highly recommended!

Great suite at the resort. Would definitely stay there again. Highly recommend.

Breakfast options are plentiful. Hotel staff is friendly and helpful. Hotel accommodations are clean and maintained. Pool area is large and adult friendly.

Room was spotless and the staff was friendly and enjoyable!

Disappointing atmosphere, outdated and less than refular furniture, many items are missing, huge hotel with only one entrance it takes 5 min walk to get to your room

Rooms, amenities, food

Loved our stay!!!

Clean throughout!!! Very lovely place to stay with great amenities and the is staff super friendly!

Very Clean throughout and very friendly staff! Nice pool and easy to access location, parking, and parks!

The check-in process was very smooth. The lady at the desk was very nice, especially considering it was Christmas Eve. It was fast as well. The room was very clean, and very nice with a little kitchenette and dinner table available. We didn’t check out the amenities other than the shuttle to and from the park (easy rides with good driving) and the early park access (only one park but it was very nice to be able to ride two coasters within the hour with very little wait. I think we’ll try to stay here again during a summer visit and stay more than one night for sure to check out the pool and other onsite benefits.

N

Professional, warm and convenient

Everything was perfect

Clean. Nice pool

Loved this hotel! It was a wonderful stay

We had a great time. All the staff was helpful and pleasant

This is probably the best hotel I've stayed in at this price point. It has everything you could want and while it's very large, it doesn't feel completely overwhelming. Staff was so nice - thank you to Marilyn who was so kind to us when we arrived at almost midnight on 12/17 after leaving a different hotel.

Good clean rooms and nice restaurants downstairs

Good stay

I liked that beds were made and towels renewed each day of our stay.

Nice hotel but mediocre breakfast

Yes

Clean rooms with daily housekeeping services. Reasonable price for a 2 br. Great ammenities & excellent service.

Clean and close to the park

Great location everything you need during the stay

Friendly staff, beautiful pool area, clean rooms. Would definitely stay here again.

El hotel esta muy bonito el servicio excelente pero el menu de comida no es muy variado

The Room was just perfect, the Staff was also very nice and The lady that made the check in was very Profesional, humbled and such a great vibe ! Will be coming again soon

Very clean and reasonable.

Hotel was wonderful and the staff was great as well. Pricing wise this hotel cannot be beat.

Staff

Good

Cons: the toilet didn't always flush well unless handle is held down longer and the hot water for the shower seemed to take forever unless we started the flow five minutes before we were getting in. Overall, we will stay again when visiting Universal!

Clean , staff , amenities

Room was spacious and clean, great property amenities and universal studios early access benefits

Everyone else on the property is very hospitable including the lifeguard and Starbucks staff:)

From check in to check out everything was great. Friendly Staff, location was excellent, the restaurant was so convenient.

Changing to this accommodation at the very last minute was a brilliant idea. The hotel is sharp and fresh, with decent food options to support. With early admission and shuttle bus to Universal Orlando it is a great option.

Very clean and convenient

Friendly staff. Loved Starbucks on premises. Nice pool and gym.

Excellent

Very nice place!

We love the hotel service. The early park admision make difference.

2 hour check in line

For the price, the hotel is good. The customer service was great, and the rooms were clean. While the room finishes are basic, they are functional. A small fridge and microwave were a nice bonus. The hotel is super close to many restaurants, within walking distance. The park shuttle runs frequently, but because it is shared with the Dockside resort, the buses were always very full, with people standing in the middle. This made it seem unsafe. The pool was a good size with plenty of chairs and a poolside bar. If I'm on a budget, I would definitely stay here again.

Super helpful staff. Great lobby (cool decor) and cafeteria. Room was clean and bright. No hassle Shuttle services and easy rideshare pick up and drop off. Pool area was awesome. I've already recommended this hotel to family and friends.

Excellent service, convenient location, clean.

Perfect

Such a great property if you are going to Universal for fun in the sun. I loved the pool, the Starbucks inside is a great and convenient place to get some snacks and drinks, the hotel had wonderful staff who were very friendly and helpful! The bus rides to and from Universal are easy and convenient. I would highly recommend the stay!

Good resort, no frills, close to universal, easy shuttle. Nice pool for relaxing with the kids. It's not a fancy place, but does the job, easy parking in the garage (costs extra). Overall, thought it worked great for what we needed.

Clean room, free of all the excessive fragrances that you can sometimes find in hotels. Very quiet and easy access to transportation

Nadia gave us perks for our celebration that were so appreciated and upgraded our room we had a safe clean place to land in the evenings after the parks

Great property, close to universal and other attractions. Room was spacious and clean, staff very helpful

Walls and windows are paper thin

Room was clean and hotel service was great; however, there are not a lot of considerations for disabilities when booking through Expedia

Everything was amazing!! The staff was so nice, they upgraded us to a complimentary suite! Bar staff was nice, and when we needed a replacement for conditioner in the shower, they were so fast and nice! Our pizza from the cafe was burnt but it happens and the volume for the TVs wouldn’t go higher than 19 which was odd but we LOVED our stay! 10/10 will do it again!

The room was spacious and clean. Aside from kids running and screaming in the hallway, our overnight stay was great.

Room was very clean and the staff is welcoming and helpful.☺️

Everything is good

we loved it here!! Great location, clean and nice atmosphere

Everything was GOOD

Reception staff were helpful and courteous. Absolutely loved staying here and will definately be back.

Everything was GOOD

Room was great and resort was clean and welcoming. Loved the Starbucks and shuttle to epic. Pool was relaxing. Would stay here again

The resort was clean and the staff was very helpful in answering all of our questions. They also are only a text away during your entire stay. And to be able to check out once you are on the road is awesome. I always stay here and always will.

Helpful staff, convenient shuttles to and from parks

Great stay lots of fun

Room could be cleaner

Yes

Clean room. Helpful kind staff

Rooms were clean, the staff were helpful. We would stay there again

The hotel is perfect to get to universal free busses regularly. Friendly staff ideal location in the heart of IDrive

It was clean. Staff was friendly..it was convenient.

Extremely clean room. Very helpful and friendly staff.

Great location, clean rooms.

This place was amazing. The cleanest hotel I’ve ever stayed at. The staff was wonderful we have no complaints at all!

Stayed for a week with friends to go to the Universal parks and HHN and this is always an excellent hotel option. Clean rooms, incredible staff and great amenities. Can't wait to book my next trip!!!!

Pool area has ample seating and towel stations. Plenty of food options available. All staff I encountered were very friendly. The daily housekeeping just needs improvement. They make beds and change towels, but I would have appreciated the floor being swept when it needed it.

The staff are super friendly and go above and beyond to provide excellent service and an enjoyable stay. The walls are thin - at 3 am on Sunday morning after Halloween Horror nights ended, a herd of teens rampaged through the building waking everyone and misbehaving. For quietest stay request top floor farthest from the elevator. Loved the smoked towels, clean rooms, and well appointed kitchenette. Clean and spacious - rooms are much bigger than at Portofino. Could use a few more food options like at Portofino.

Staff was attentive and efficient. The pool was very nice and staffed with life guards. The two bedroom room was a bit small but functional. The in room refrigerator had plenty of space for extra food.

Quick to check in! Room was spacious and clean. The area itself is safe, lots of people walk to surrounding businesses.

Good location a little high price on cafe and store

Starbucks on site

Very nice!

Staff are really on point. And focused on are needs .

Natalie at desk was awesome.

An amazing experience and customer service at front desk.

All staff members have been friendly and attentive when asked for assistance. The free shuttle buses to the universal parks as well as the early access makes this hotel a must for park goers

Lovely clean hotel with wonderful friendly staff. Great transportation to the theme parks.

I stayed there basically to take advantage of early park admission. For the price of the stay its absolutely worth it..

It was a great hotel to stay

Good for family stay. Lots of space

We loved our stay here! The buses to and from universal were so convenient so we just had to pay for an Uber to and from the airport. This hotel has a Starbucks, a cafe where you can order food and packaged items like cereal and drinks, and they have their own universal store where you can get many of the items and promotional items they have in the parks. (They even still have the Bunty interactive wands other stores ran out of). Everyone was kind and accommodating to us! Rooms were clean!

More of a selection on menu to eat Overall it was great

Great stay

Staff was very friendly and helpful. Rooms were clean. And lots of busses at the end of the night to take you back from the park

This was a nice stay. Convenient to get to where we needed to. Nice room.

Good

Everything about the stay was perfect except for the false fire alarm on the final night that was on for the better part of an hour and no explanation of why it was happening

Family friendly with a beautiful outdoor pool, really enjoyed it

There needs to be a bench for disabled people to sit during the check in process if it's going to take 30+ to get checked in. The standing for that long did my back in and I could barely move the rest of the evening.

We had a nice stay. The food was excellent, and the staff, great. For a Loews property, I’d want a softer sheet set for the bedding.

Great hotel if you want to stay close to the universal parks - the shuttle service worked well. The food was good at the hotel restaurant. Be aware if you want to be in the room more it might not be the hotel for you - its a very simple room bed, bath, tv nothing fancy. Pool was nice but simple.

Another great stay at Surfside. Was upgraded to a suite which was a nice surprise.

Lovely hotel. Staff were friendly, welcoming and helpful. We had a fantastic holiday and the shuttle buses are so convenient.

Couldn’t fault it

Friendly staff, efficient check in, provided all information for a nice stay. Smaller size than Dockside which helped make it quieter. Would definitely stay here again in future trips. Buses ran on time for transportation to parks. Easy to navigate resort

Family-friendly

Pool and air conditioning

We loved the hotel, the staff was kindly, helpful every time, they helped us with all the concerns that we had during our stay. The hotel is comfortable, clean, quiet, it had all the facilities that the tourists will need. We will go back soon!!! We recommend this hotel, the experience is great!!!

100% Recommend

Can’t express enough gratitude to the staff who made our stay SPECTACULAR!!! We typically go to Disney, but we may be converted to a universal family!!! I cannot wait to go back here - SUPERB!

This hotel was perfect! Very clean and every staff member we encountered was friendly and hospitable. I would absolutely recommend.

Fabulous

Rooms were clean enough at first but lack of room service was an issue. WiFi kept dropping on and off. Lifts very good and quick. Location good for universal parks and outlets.

Great value and a great hotel and all aspects. Highly recommend.

The hotel and staff was really nice! Location was convenient and close to the parks and stores in the area. Room was clean and the beds were cozy. The free shuttle to the parks was very convenient. Pool area was clean and comfortable to lounge around. HDMI plug ins for TVs is awesome. Had a microwave, safe, and mini fridge which were useful during the stay. Luggage staff was helpful to keep storage of our stuff while we were able to enjoy the parks upon arrival and before departure.

Very clean and relatively new hotel room. Great pool. Front desk was staff was informative and friendly. Loved the Starbucks in the lobby. Free shuttles and early admission perks were awesome. Great value for the price. Would stay again.

Great experience from start to finish. Receptionists were very welcoming at check-in and there was a luggage storage facility which was uaeful on day of arrival and departure day. The shuttles to and from the parks ran every 15-20mins and took aboit 5mins to get there. There is a well equipped gym. We had a 2 bed studio which was perfectly spacious for the 3 of us althoigh as others mention storage wasnt great. There are 2 laundry rooms on the 4th and 7th floor which were really useful. All in all a great stay!

Genuinely one of the nicest value resorts I've ever stayed at. I absolutely loved my stay and the staff was amazing as well! Extremely accommodating!

Family friendly. Staff are very helpful. Enjoyed our time at the pool.

We had a great time. Got a free upgrade and room was perfect for our family. Clean facilities and room. Great shuttle service.

Staying at a universal resort makes it so easy to get to all the parks. The shuttle service to and from parks is excellent. The resort pool is really good. Food choice good and fairly priced. As a value resort it beat expectations.

Great staff

All the staff on site from the cleaning team to the bar staff at the Sand Bar are a credit to you. Well done, it’s a fantastic hotel

A great resort and can recommend it to anyone

Plenty of buses to the parks with plenty of restaurants in close walking distance.

I really liked how you could text the front office if you had any questions and didn’t take long to respond back to you.

Great people. Lovely hotel. Great setting. Great bus service

I’ll be back!!!

The only thing is that I wish the place had a hot tub (but seriously not a big deal).

The rooms felt spacious enough and the beds were comfortable. The transportation to and from the parks was excellent as they came frequently enough that we rarely had to wait long. The pool with its beach entry was lovely. We would definitely stay here again.

close to parks, safe

We're very picky with hotels, but this hotel ticked all the boxes. The staff were excellent and have a 'text' system where you can ask for stuff / questions. Asking for extra towels and other stuff was very quick and effective. The bus service and early park entry was excellent. Clean efficient, convenient and well designed hotel and rooms.

Loved our stay at Surfside!! Very clean room/facilities room accommodated the four of us comfortably. Cafe downstairs was a lovely options to have after spending all day at Universal Parks. Starbucks in lobby was also another pleasant options to have. The staff team know what they are doing and do it well everyone was super friendly and happy to help with any of my question. I would recommend anyone to stay here!!

Great place to stay for the price!

Clean, good food choices for casual dining, good drinks, lovely staff, helpful staff, massive pool, loads of chairs. We will be back next June

Room was comfortable and had fridge, etc. Noise was an issue with pool music starting ay 7am until 11pm.

Excellent place, great staff, I cannot wait to go back ❤️

Good options

The cleanliness, staff, and ambiance were excellent, and we truly appreciated being upgraded to a suite at no additional cost—it was such a pleasant surprise and made our stay feel extra special. Overall, it was a wonderful experience. The only downside was the noise level. I could clearly hear footsteps and movement from the room above, conversations and activity in the hallway, and even noise from the adjacent room. While it didn’t completely ruin our stay, it did affect the peacefulness we were hoping for.

Overall, a nice value resort, with the key benefits being the transportation and early park access. The food options are ok (not a huge deal given easy alternatives for delivery), and the walls are pretty thin - especially when folks are coming back late on a Friday night, you can hear every word as they walk down the hall. One new annoying twist is that they've combined the bus for dockside and Surfside, which means a very crowded ride and sometimes not even getting on the bus because it's already so full from dockside.

Only issue was none of the EV charging stations were functioning properly during my short stay.

Great place to stay

Overall, everything was good including the buses to the parks which boarding was right outside of the hotel.. The one gate through the property fence is locked at 9 pm so if you walk to Walgreens for supplies, it becomes a much longer walk.

My mattress was Horrible!!! It was like a pad was on top of a wooden box and half of it was broken and sunk in!

Nice hotel, clean and beautiful. Staff was very friendly too!

One of our favorite places we have stayed in Orlando.

The hotel was very clean, all the staff were very friendly, close to the parks and with transportation every 15 minutes

Beds were super comfy. Food options were okay & convenient.

Amazing hotel great friendly staff. Easy to use buses

Great for the family

Love that everything was nice a bright and clean

This is my second time there and my stay was wonderful.

Best big little family hotel.

Really good option

Excellent beach vibe. Quiet. Affordable.

We have stayed here previously for our Universal parks visits and will continue to stay here when we visit the parks. It’s clean , family friendly, and overall just a great hotel.

Our second time staying at this Universal property and we will continue to stay here when we visit Orlando. Staff is friendly, hotel is clean and is near restaurants and shopping!

Bus system was very efficient to and from Epic.

Great if using universal

Its ok

We had a great time during our stay!

I wish the pool was open earlier, and that you were allowed food there. It was convenient for the parks, food on-site was really good. Happy with the hotel, just would like longer pool hours.

Great property. Very clean, and the transportation to the parks was excellent.

Thank you The Hebert's

Great stay and perfect location for visiting Universal Studios!

Loud paper thin walls - no hot tub . No resteraunt other than fast food

From the moment we checked in (Marilyn went above and beyond to make us feel welcome) to the sad day we had to leave our stay was wonderful! Very friendly and accommodating staff. I will recommend this resort to all my family and friends.

Good

Perfect for a family with two teenagers and two adults. Kitchenette great. Ease of access to all parks. Pleasant check in staff. Mini market fine for anything forgotten but big shops a cheap Uber away. Food basic and overpriced but not unexpected given the location. Housekeeping was a bit poor - had to ring down a couple of times and floor wasn't cleaned properly, but overall a good place to stay

Great hotel!!

Excellent family stay!

Stayed 6 nights for a tournament and had neighbors that were loud all night. The rooms are incredibly small. Will not stay here again.

I like the area, free shuttle to the parks. convenience store and restaurants around the area.

Great location. 2 bed suite great for family of 5. Staff friendly and welcoming.

Absolutely loved this property! The 2bdrm 3queen beds was perfect for me and my three kid and my sister. The bathroom was a little snug but that’s ok! The eating area was perfect a cute little picnic table style and the kitchenette had a little sink, countertop, microwave and fridge. The pool was a decent size and they had pool toys for the kids to play with. Staff was very nice. My son lost his room key at universal and we were able to get it replaced since they are like souvenirs. The bus to get to universal was great and made it so easy! We will definitely stay again

Nice hotel for the price. Very clean and friendly staff.

Universal Resorts never disappointed me. Love the layout of the hotel, the brightness at the lobby and less crowded than Dockside

Another great thing is the early access to the parks. This was great! I will definitely be staying here again!

had to call the desk to have someone turn up the volume on our tv, as they only allow it to go up to level18..with no sound bar,was very hard to hear. The worker came up and mine you it was @8pm and said he’s not allowed to turn it up for us! Sorry not paying a few hundred dollars to hv to argue about the TV volume. Also the room needed to be wiped down better as the remote control was sticky. Other than that it was a decent place to stay.

Service at quick service restaurant was sub par

Nothing less than perfect, you cant go wrong booking this property