The Ritz-Carlton Orlando, Grande Lakes

Staff is very helpful and friendly.

Everything Little pricey for small rooms

It’s beautiful and comfortable..

The staff were excellent The main restaurant was dark and the menu very limited

Exceptional

Exceptional

Amazing experience!! Definitely worth it

Dusty room triggered my allergies and now I’m sick.

The tip structure is inconsistent. Some parts of the report are included and some need to be added.

Superb

Best place

Best place

Grade 5 star hotel, amazing service. Very respectful great food room was clean super comfortable.

Grade 5 star hotel, amazing service. Very respectful great food room was clean super comfortable.

Superb

Great location. Great front desk staff. Valet staff helpful. Dated interior. Terrible shower. Meh breakfast. Super overpriced. Noisy rooms. No full room light control by the bed. No dimmers. No charger. None of the things you’d expect at this price point are there. It’s just an old hotel with a fancy logo duct taped to the Marriott which it shares the grounds with.

Great location. Great front desk staff. Valet staff helpful. Dated interior. Terrible shower. Meh breakfast. Super overpriced. Noisy rooms. No full room light control by the bed. No dimmers. No charger. None of the things you’d expect at this price point are there. It’s just an old hotel with a fancy logo duct taped to the Marriott which it shares the grounds with.

Still ı am waiting my invoice. They didnt send

Staff was lovely, room was clean and comfortable. Great views, and excellent property!

Staff was lovely, room was clean and comfortable. Great views, and excellent property!

Superb

Both restaurants and service is one of the best in the hotel .

Both restaurants and service is one of the best in the hotel .

The temperature outside was cold. Didn’t get a chance to go to the pool.

The temperature outside was cold. Didn’t get a chance to go to the pool.

This is an old properties that charges you an arm and a leg just because you are near the park. The bed was terrible, the aircondition sounded like an airplane in the room. We ended up forgoing 1 night that we paid for and we checked in to a different hotel

This is an old properties that charges you an arm and a leg just because you are near the park. The bed was terrible, the aircondition sounded like an airplane in the room. We ended up forgoing 1 night that we paid for and we checked in to a different hotel

Great service, clean rooms, large property with many amenities . Fabulous food at highball & harvest.

Great service, clean rooms, large property with many amenities . Fabulous food at highball & harvest.

Really good

Great service great accommodation can’t fault it

Great service great accommodation can’t fault it

Great facility and well worth the money

Great facility and well worth the money

Mediocre service food and facilities

Mediocre service food and facilities

Exceptional

Had a bug (roach) in my room unfortunately

Had a bug (roach) in my room unfortunately

Very professional and pet friendly

Very professional and pet friendly

The facilities were amazing, especially the pool area. The room was big and very comfortable. The breakfast buffet was great! I would recommend to have private transportation to the airport available.

The facilities were amazing, especially the pool area. The room was big and very comfortable. The breakfast buffet was great! I would recommend to have private transportation to the airport available.

Stayed here for a few days. Staff was great and upgraded my room for my birthday and sent me a bottle of wine and macarons. Very sweet! Room was clean and comfortable. Slept well. Spa was relaxing and pool was clean and good service. Recommend for a relaxing stay!

Stayed here for a few days. Staff was great and upgraded my room for my birthday and sent me a bottle of wine and macarons. Very sweet! Room was clean and comfortable. Slept well. Spa was relaxing and pool was clean and good service. Recommend for a relaxing stay!

Nothing special In addition to a very unpleasant situation caused by the hotel and the reception staff, I was charged twice for my reservation. Although at check-in I was clearly told that everything was fully prepaid, they still asked for my credit card (which is not unusual). However, they blocked a very high amount on my card, which made me feel uncomfortable. Later I asked the staff at reception, and they told me that this amount was only a security deposit and nothing more. At check-out, I asked again, and once again they reassured me that it was simply a hold for security, and that the amount would be released within 48 hours. A few days later, during a routine check, I discovered that my bank account had actually been charged the full amount of the booking. What was presented as a temporary hold turned out to be a double charge for my reservation. Mistakes can happen, but they should not happen after I verified three times with different staff members, all of whom gave me the same answer without really checking. The result was that during my honeymoon I was left without access to money. That same disappointing day, I contacted the hotel. At first, they did not really try to help, and instead shifted the responsibility to Booking.com – even though I had made it clear upon arrival that the reservation was prepaid. They insisted further checks were needed, and meanwhile my account was charged without my knowledge. What was even more disrespectful was discovering in my email that on the very day of my check-out, an invoice had already been issued – despite the receptionist confidently telling me I had nothing to pay. Being asked three times, without receiving a professional answer in a hotel of this supposed standard, is unacceptable. It became even more frustrating when they asked me to try to resolve the matter myself with Booking.com, and only if that failed, they would “do it for me” – as if they were doing me a favor.

Nothing special In addition to a very unpleasant situation caused by the hotel and the reception staff, I was charged twice for my reservation. Although at check-in I was clearly told that everything was fully prepaid, they still asked for my credit card (which is not unusual). However, they blocked a very high amount on my card, which made me feel uncomfortable. Later I asked the staff at reception, and they told me that this amount was only a security deposit and nothing more. At check-out, I asked again, and once again they reassured me that it was simply a hold for security, and that the amount would be released within 48 hours. A few days later, during a routine check, I discovered that my bank account had actually been charged the full amount of the booking. What was presented as a temporary hold turned out to be a double charge for my reservation. Mistakes can happen, but they should not happen after I verified three times with different staff members, all of whom gave me the same answer without really checking. The result was that during my honeymoon I was left without access to money. That same disappointing day, I contacted the hotel. At first, they did not really try to help, and instead shifted the responsibility to Booking.com – even though I had made it clear upon arrival that the reservation was prepaid. They insisted further checks were needed, and meanwhile my account was charged without my knowledge. What was even more disrespectful was discovering in my email that on the very day of my check-out, an invoice had already been issued – despite the receptionist confidently telling me I had nothing to pay. Being asked three times, without receiving a professional answer in a hotel of this supposed standard, is unacceptable. It became even more frustrating when they asked me to try to resolve the matter myself with Booking.com, and only if that failed, they would “do it for me” – as if they were doing me a favor.

The stay could not have been more perfect. Will stay as often as we can.

The stay could not have been more perfect. Will stay as often as we can.

Everything was AMAZING

Everything was AMAZING

Clean room staff

Clean room staff

Exceptional

Exceptional

Wonderful staff

Wonderful staff

Very little the property is dated Very Dated facilities for a Ritz Carlton Basics like shower pressure ,noisy air con unit Just generally in need of refurbishing The buffet on Labor Day was very basic for a 5 star hotel The buffet breakfast was closed on our last day I guess due to lack of guest numbers after Labor Day ,something I have never experienced before in any class of hotel ,the made to order breakfast was awful, reheated food very very poor

Very little the property is dated Very Dated facilities for a Ritz Carlton Basics like shower pressure ,noisy air con unit Just generally in need of refurbishing The buffet on Labor Day was very basic for a 5 star hotel The buffet breakfast was closed on our last day I guess due to lack of guest numbers after Labor Day ,something I have never experienced before in any class of hotel ,the made to order breakfast was awful, reheated food very very poor

Top quality property with amazing restaurants and the staff very professional. Donna at the breakfast buffet is adorable. Great stay. Amazing hotel.

Top quality property with amazing restaurants and the staff very professional. Donna at the breakfast buffet is adorable. Great stay. Amazing hotel.

Everything

Everything

Very good service

Very good service

Loved everything about our stay. The staff go above and beyond and even surprised me with a birthday cake! My son enjoyed a round of golf which he said was the best course ever! while my daughter and I enjoyed the lazy river. Can’t wait to go back.

Loved everything about our stay. The staff go above and beyond and even surprised me with a birthday cake! My son enjoyed a round of golf which he said was the best course ever! while my daughter and I enjoyed the lazy river. Can’t wait to go back.

We consistently stay at 5 star properties and the Ritz-Carlton Grande Lakes far exceeded our expectations. The property is located in a lush paradise and has a wonderfully kind team that couldn't do enough to make us comfortable. Simply amazing!!

We consistently stay at 5 star properties and the Ritz-Carlton Grande Lakes far exceeded our expectations. The property is located in a lush paradise and has a wonderfully kind team that couldn't do enough to make us comfortable. Simply amazing!!

My stay here was sensational! The hotel is so beautiful and the service is unmatched! My in room service was so awesome with Rubert making my daughter and I feel like royalty. We will definitely be back.

My stay here was sensational! The hotel is so beautiful and the service is unmatched! My in room service was so awesome with Rubert making my daughter and I feel like royalty. We will definitely be back.

The service was truly the best I've ever experienced. Every staff member I encountered—from the front desk to the poolside attendants—was incredibly friendly, professional, and attentive. They anticipated my needs without me having to ask, which made for a completely seamless and relaxing trip. The entire resort is absolutely beautiful. My room was immaculate, with a stunning view and a wonderfully comfortable bed. What stood out most, however, was the cleanliness. The property is impeccably maintained, and the pristine condition of everything from the common areas to the guest rooms truly reflects the high standards of the Ritz-Carlton brand. The food was a highlight of my stay. I had the pleasure of dining at several of the resort's restaurants, and each meal was a culinary delight. The flavors were incredible, and the presentation was a work of art. The dining options offer something for every palate, and I left feeling completely satisfied. Finally, the gym and pools were absolutely fantastic. The fitness center was well-equipped and spacious, allowing for a great workout. The pools, in particular, were a paradise. The atmosphere was so serene, and I loved having a variety of options, from the tranquil main pool to the 18 and over Spa Pool. I also had an amazing facial.

The service was truly the best I've ever experienced. Every staff member I encountered—from the front desk to the poolside attendants—was incredibly friendly, professional, and attentive. They anticipated my needs without me having to ask, which made for a completely seamless and relaxing trip. The entire resort is absolutely beautiful. My room was immaculate, with a stunning view and a wonderfully comfortable bed. What stood out most, however, was the cleanliness. The property is impeccably maintained, and the pristine condition of everything from the common areas to the guest rooms truly reflects the high standards of the Ritz-Carlton brand. The food was a highlight of my stay. I had the pleasure of dining at several of the resort's restaurants, and each meal was a culinary delight. The flavors were incredible, and the presentation was a work of art. The dining options offer something for every palate, and I left feeling completely satisfied. Finally, the gym and pools were absolutely fantastic. The fitness center was well-equipped and spacious, allowing for a great workout. The pools, in particular, were a paradise. The atmosphere was so serene, and I loved having a variety of options, from the tranquil main pool to the 18 and over Spa Pool. I also had an amazing facial.

room size acceptable, lobby area so good ,the pool was one of the best for sure the staff was so perfect . The water pressure at the bathroom not that powerful, it can be more beater then this so for the people they dream with morning shower maybe they will disappointed. I miss my Arabic tv channels.

Staff was phenomenal and worked to create a memorable experience. They separate the Ritz from everywhere else.

Staff was phenomenal and worked to create a memorable experience. They separate the Ritz from everywhere else.

I think the hotel for a 5 star is too big. You wait on busy nights too long in the bar / around the pool to even get served etc but overall the facilities are class and all the staff are too. There was only one time around the pool where I asked if we could move an umbrella and the guy turned round and said yes and walked off….. Thanks for your help! The hotel is spotless and the rooms are beautiful. Fireworks on a Saturday night are epic and out of this world! Overall great trip and great hotel and I would go back.

I think the hotel for a 5 star is too big. You wait on busy nights too long in the bar / around the pool to even get served etc but overall the facilities are class and all the staff are too. There was only one time around the pool where I asked if we could move an umbrella and the guy turned round and said yes and walked off….. Thanks for your help! The hotel is spotless and the rooms are beautiful. Fireworks on a Saturday night are epic and out of this world! Overall great trip and great hotel and I would go back.

Excelente servicio e instalaciones

Excelente servicio e instalaciones

Absolutely stunning experience at The Ritz-Carlton Grande Lakes in Orlando! From the moment I arrived, the staff made me feel like royalty with their warm welcome and impeccable service. The property is beautifully landscaped, creating a serene oasis that feels a world away from all the hustle and bustle of Orlando tourism. The only significant thing I noticed was a front office clerk that was rude to his co workers and to myself when I asked for change for staff gratuity. Princess couldn’t be bothered.

Absolutely stunning experience at The Ritz-Carlton Grande Lakes in Orlando! From the moment I arrived, the staff made me feel like royalty with their warm welcome and impeccable service. The property is beautifully landscaped, creating a serene oasis that feels a world away from all the hustle and bustle of Orlando tourism. The only significant thing I noticed was a front office clerk that was rude to his co workers and to myself when I asked for change for staff gratuity. Princess couldn’t be bothered.

It was amazing and service is excellent!!!

It was amazing and service is excellent!!!

Top notch resort. All class!

Top notch resort. All class!

Amazing property

Amazing property

expedia needs to provide more accurate fee information. this is a valet only hotel, while the description says onsite parking is $4/day

expedia needs to provide more accurate fee information. this is a valet only hotel, while the description says onsite parking is $4/day

Well maintained, high-end property and friendly staff.

Well maintained, high-end property and friendly staff.

Attentiveness Facilitates Great beds Fantastic club lounge with Eggcelent Easter celebrations

Exceptional

TThis property surpasses the standards of a 5-star establishment. It is truly remarkable. The exceptional staff and accommodations make it a standout experience.

TThis property surpasses the standards of a 5-star establishment. It is truly remarkable. The exceptional staff and accommodations make it a standout experience.

Streaming Prime Video didn’t work and we couldn’t cast to the TV. Do better.

Streaming Prime Video didn’t work and we couldn’t cast to the TV. Do better.

We love the Ritz Carlton one of the most beautiful and luxurious Hotels my wife and I stayed at and we have been to several countries and the Ritz is definitely in the top 3 the only thing I would change is the bed is rock hard which is important for a good night sleep so I would request a different mattress if available when I return but love the place!

We love the Ritz Carlton one of the most beautiful and luxurious Hotels my wife and I stayed at and we have been to several countries and the Ritz is definitely in the top 3 the only thing I would change is the bed is rock hard which is important for a good night sleep so I would request a different mattress if available when I return but love the place!

What a fabulously maintained property. Their spa is to die for!!! Every staff member I had the pleasure of meeting was incredibly respectful and polite to me.

What a fabulously maintained property. Their spa is to die for!!! Every staff member I had the pleasure of meeting was incredibly respectful and polite to me.

Stayed for the President’s Day weekend and it was amazing! Hotel staff has top notch service & cleanliness. Go see concierge Sydney S. for reservations on & off property and recommendations. She’s the best! Hotel puts on a great fireworks show right in front of the pool area. Definitely would recommend this location!

Stayed for the President’s Day weekend and it was amazing! Hotel staff has top notch service & cleanliness. Go see concierge Sydney S. for reservations on & off property and recommendations. She’s the best! Hotel puts on a great fireworks show right in front of the pool area. Definitely would recommend this location!

Gorgeous expansive property that has just about every amenity you could want. It shares property with the JW Marriott which has a huge pool with a lazy river. So relaxing!

Gorgeous expansive property that has just about every amenity you could want. It shares property with the JW Marriott which has a huge pool with a lazy river. So relaxing!

Location was nice and fancy There was not bellman upon our arrival

Exceptional

Exceptional

For Ritz least that is expected

For Ritz least that is expected

Will I was always thought wow the name ritz Carlton it’s the best hotel ever but I stayed at there Orlando location it was really average not what I thought sometimes the name will fool you I’m not saying the hotel was bad but for ritz was really average no big deal really.

Will I was always thought wow the name ritz Carlton it’s the best hotel ever but I stayed at there Orlando location it was really average not what I thought sometimes the name will fool you I’m not saying the hotel was bad but for ritz was really average no big deal really.

ı love to be there. location is good. pirce has to be better.

Nice comfortable room and lots of options in terms of areas to sit and relax. Spa was very nice. The standard of the food in the lobby bar and Primo restaurant was poor. Much better in H&H.

French toast and bacon were delicious - room service attendee was the best treatment we had while we visited- finally felt like Ritz treatment just before check out. Nothing was special- employees didn’t go above and beyond, they didn’t even seem like they cared- there was nothing that screamed wow this is the Ritz Carlton treatment, the rooms were dated and floor not clean- our keys didn’t work - we called and asked for new keys to be delivered to Spa while we had couples massage, they did not deliver anything. Massage was mediocre- 800 plus for mediocre couples massage experience- went to knife and spoon later, food was decent but nothing felt special about the Ritz and I highly doubt we would ever spend that much for such a basic experience ever again-

I wish I could give more stars. Worth every penny for service and ambience. Lovely room, grounds, service, meals, people, everything!

I wish I could give more stars. Worth every penny for service and ambience. Lovely room, grounds, service, meals, people, everything!

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.

Leaving ?

Clean and upscale The woman who checked us in no so pleasant

An outstanding place

An outstanding place

Excellent location and fab pool. Food and drinks very pricey so be aware of this before you book.

Excellent location and fab pool. Food and drinks very pricey so be aware of this before you book.

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We went and stayed for one evening to celebrate our anniversary after the hurricane. There are no words to describe how well we were treated. we will go and stay there again!

We went and stayed for one evening to celebrate our anniversary after the hurricane. There are no words to describe how well we were treated. we will go and stay there again!

There was nothing we requested for that was attended promptly.

All excellently done

All excellently done

The staff is always kind and helpful. Always willing to go the extra for an amazing stay.

The staff is always kind and helpful. Always willing to go the extra for an amazing stay.

Spa services were less than desirable. The noise in the staging area was awful. There are no seats inside itself was adequate. However, the massage therapist told me that a service was complementary and then charged me $50 on top of that and I was charged to 22% gratuity on services that were just OK, don’t mind paying The service fee if the massage is very good, but when the massage is adequate and you’re already charging $285 per massage and then add a 22% gratuity on top of that it was not only excessive. It was robbery.

Great experience. Immaculate clean, great food, superb customer service

Great experience. Immaculate clean, great food, superb customer service

Beautiful

Beautiful

Loved every minute of our time there.

Loved every minute of our time there.

Dinner was amazing at knife and spoon! Lobby bar had great entertainment. Room felt dated and A/C didn’t work well. It was very warm in the room all night. Sinks would not drain & the shower had a strange odor.

Wonderful hotel

Wonderful hotel

So I stayed here for my 30th birthday and it was honestly a great experience! The staff was all very friendly and helpful to answer any questions we had. The hotel and room were very clean :) and all the food we had was also so good! We will definitely be back soon :)

So I stayed here for my 30th birthday and it was honestly a great experience! The staff was all very friendly and helpful to answer any questions we had. The hotel and room were very clean :) and all the food we had was also so good! We will definitely be back soon :)

Exceptional

Excellent property

Excellent property

Amazing property, great service and excellent place to stay. Absolutely loved the experience.

Amazing property, great service and excellent place to stay. Absolutely loved the experience.

Great stay… lovely staff and amenities.

Great stay… lovely staff and amenities.

Amazing. Great view. Excellent hotel. The spa was also worth a visit.

Amazing. Great view. Excellent hotel. The spa was also worth a visit.

Excellent service and amenities! First time at a Ritz and definitely will be back.

Excellent service and amenities! First time at a Ritz and definitely will be back.

Outstanding dining at Knife and Spoon!

Outstanding dining at Knife and Spoon!

Nice stay!

Nice stay!

Excellent experience

Excellent experience

Top service in every area of the property. The Ritz continues to be the pinnacle of the hotel industry.

Top service in every area of the property. The Ritz continues to be the pinnacle of the hotel industry.

Everything was amazing! My family will definitely be back soon.

Everything was amazing! My family will definitely be back soon.

Their arent enough accolades to express the beauty, and the attention detail this hotel provides. Excellent.

Their arent enough accolades to express the beauty, and the attention detail this hotel provides. Excellent.

Location and quality of hotel was excellent. Pool area was well maintained. Staff was helpful; especially concierge Victoria.

Location and quality of hotel was excellent. Pool area was well maintained. Staff was helpful; especially concierge Victoria.

Fantastic property. Amazing staff, the food is excellent, pool is great. Loved the spa, I will book here again!

Fantastic property. Amazing staff, the food is excellent, pool is great. Loved the spa, I will book here again!

The dining options were good and access to both pools was nice. Some constructive feedback: the bed was very hard and hurt our backs and made sleeping difficult. And the towels and robes were a bit scratchy. Outside of these things, everything was great and we had a nice time.

The dining options were good and access to both pools was nice. Some constructive feedback: the bed was very hard and hurt our backs and made sleeping difficult. And the towels and robes were a bit scratchy. Outside of these things, everything was great and we had a nice time.

Great staff

Great staff

Ester was an excellent host.

Ester was an excellent host.

Great facility. Welcoming staff.

Great facility. Welcoming staff.

Nice place, well-run

Nice place, well-run

Nice hotel but the staff are not prepared to handle the volume of guests around the holidays. Lines for everything and slow response times.

Nice hotel but the staff are not prepared to handle the volume of guests around the holidays. Lines for everything and slow response times.

Carmen at the concierge's desk was particularly helpful to me for many of my questions and excursion needs.

Carmen at the concierge's desk was particularly helpful to me for many of my questions and excursion needs.

A beautiful resort and surrounding area, staff were sooo nice and stay here was lovely!!

A beautiful resort and surrounding area, staff were sooo nice and stay here was lovely!!

I loved the property and the staff. My family was catered to in every way. From the valet, greeting, hospitality, room, room service and entertainment. Great facility. The only issue I had was I booked through expedia and my trip was paid for in full. I also got charged by the hotel for the same fee. I explained and produced the receipts to the staff only to get told that I would have to take the issue up with expedia. There was no empathy or understanding of the issue, just cold and straightforward. What a damper to an otherwise nice experience.

I loved the property and the staff. My family was catered to in every way. From the valet, greeting, hospitality, room, room service and entertainment. Great facility. The only issue I had was I booked through expedia and my trip was paid for in full. I also got charged by the hotel for the same fee. I explained and produced the receipts to the staff only to get told that I would have to take the issue up with expedia. There was no empathy or understanding of the issue, just cold and straightforward. What a damper to an otherwise nice experience.

Hotel had less than 50% occupancy and they put me in a third floor room looking straight into some palm trees. Absolutely no view. I know service in our country has nosedived, but you just don’t expect this from a Ritz Carlton. Very little attention to detail.

Hotel had less than 50% occupancy and they put me in a third floor room looking straight into some palm trees. Absolutely no view. I know service in our country has nosedived, but you just don’t expect this from a Ritz Carlton. Very little attention to detail.

All

All

Peaceful and vary outgoing

Peaceful and vary outgoing

Awesome staff

Awesome staff

Nice place to stay I recommend.

Nice place to stay I recommend.

Overall wonderful stay, but finding pool seating when the hotel is full is a challenge, and the staff were not initially helpful. It took asking 3 people before we found someone working in the pool area that was willing to help us try to find open chairs. Additionally, be aware that the amenities are shared with the adjoining Marriott property, so the Ritz amenities can be unusable when both properties are busy.

Overall wonderful stay, but finding pool seating when the hotel is full is a challenge, and the staff were not initially helpful. It took asking 3 people before we found someone working in the pool area that was willing to help us try to find open chairs. Additionally, be aware that the amenities are shared with the adjoining Marriott property, so the Ritz amenities can be unusable when both properties are busy.

Good

Good

Great place to stay! Highly recommend

Great place to stay! Highly recommend

Wonderful

Wonderful

Fantastic excellent staff and service

Fantastic excellent staff and service

Everything to Meals to drinks was expensive to the point that you wanted to call somebody because it was price gouging

Everything to Meals to drinks was expensive to the point that you wanted to call somebody because it was price gouging

Rooms were great & customer service was amazing. Stayed at Waldorf a few months ago & their toilets bubbles & put water all over the floor..

Rooms were great & customer service was amazing. Stayed at Waldorf a few months ago & their toilets bubbles & put water all over the floor..

Great property

Great property

The property is amazing

The property is amazing

Everyone was so so nice! Would stay here again!!!

Everyone was so so nice! Would stay here again!!!

Exceptional service-such a beautiful property. Everyone helpful and offer to assist with anything….so refreshing!

Exceptional service-such a beautiful property. Everyone helpful and offer to assist with anything….so refreshing!

Dirty room, pretty tired hotel for the Ritz Carlton brand. Felt like a 3.5 star Marriott properly, not their flagship hotel. The resort images don’t represent what you actually get…..

Dirty room, pretty tired hotel for the Ritz Carlton brand. Felt like a 3.5 star Marriott properly, not their flagship hotel. The resort images don’t represent what you actually get…..

It was a great stay. Phenomenal service, food was amazing and restaurant options were great.

It was a great stay. Phenomenal service, food was amazing and restaurant options were great.

As expected. Simply blissful

As expected. Simply blissful

Amazing property

Amazing property

A beautiful hotel with lots of amenities and attentive and accommodating staff. Very family friendly. We loved the fireworks on the 4th of July!

A beautiful hotel with lots of amenities and attentive and accommodating staff. Very family friendly. We loved the fireworks on the 4th of July!

High end service. Liked that very much. Will back again.

Clean and organized

Absolutely wonderful stay. Will definitely be one of our new spots to go to. Thanks again.

Absolutely stunning resort and property! I was upgraded to a club level suite upon arrival and it was one of the best hotel rooms that I’ve ever stayed in! What else would you expect from the Ritz? The service was on par to what you would expect! I can’t wait to book again. This will be the only place I stay while visiting Orlando!

The property itself was clean and beautiful. The reason for a poor review was the way in which I was treated. We were asked the leave the property on the second night of the stay due to an electronic vape. While I understand that these are not permitted on the premises and completely understand being asked to leave the lobby area, I do not understand why they felt it was good practice to first openly serve us alcohol for many hours at the bar and then ask us to leave the hotel late that night. I would not expect such poor judgement and service from the ritz, and I am very disappointed in our experience. Will not be returning.

Service was above and beyond.

Beautiful property. Hotel staff were very friendly. The pool cabana folks were so helpful and awesome and the food at the Pool was delicious. The water bottles in the coolers everywhere was so nice for the Florida heat. Great addition. Thank you!

I have stayed at many Ritz properties and this was the BEST service I ever received. Everyone was exceptional. Valet, check in, bar, house keeping. My best Ritz experience.

Nice property! Service could be upgraded for ritz Carlton

Huge place especially with the Marriott next door. Really too big to be a luxury property. And way overpriced for what you get.

Great Customer Service

The facilities, pool, lobby bar, restaurants were all top notch

Fabulous is all I have to say!!!