Ramada Plaza Resort & Suites by Wyndham Orlando Intl Drive

Had problems with tv and no one came to fix. Hairs and bugs on bed in a newly renovated room. The front staff was very rude. Breakfast was terrible. Would not stay again

Customer service was on point. We got the Club Suite. Pool was very small. Wish it was a little nicer. The roof should be inviting since you’re paying extra. Looked like my local pool hangout.

Great birthday weekend for my husband. Walkable and nice views. We will be back

Most of the staff was very helpful. Our rooms were clean and well kept. We were close to the parks.

Exceptional

Good location, nice room. Breakfast is bad, it is just boiled eggs and bread. During the five days I was there they didn’t refill the water tank nor the cereal. The bread was cold and the there was always a huge line to warm it up on the only toaster. Staff is very bidder they probable hate their live don’t know. One day I was in the room and they opened the door when they heard me they got out I chased them and they said they were just checking that the door was close, very weird. The mattress was uncomfortable.

Nice large renovated room on a high floor with great views. Ideally located on International Drive. Unreliable free transfer bus to Disneyland resort. Twenty minutes late one day and never turned up on 2 other occasions.

I like location only, Don't get full by term breakfast included because you will only get boiled eggs and bread butter. Staff in the breakfast area is rude and not polite at all. In bathroom there is no dustbin so if women are in periods, they will throw sanitary pads in toilet which will block drainage and not hygiene as well. Room service is after 3 days only so you have to stay in dirty rooms for three days and used the same towels and dirty bed.

Good

Location and very clean plus the breakfast The tv channels were limited and only old shows were available to watch

Very good

Exceptional

Location is simply excellent. No more than 15 minutes to: Universal Orlando Resort, Orlando Premium Outlets, Orlando Outlet Marketplace, Florida Mall, Mall at Millenia, Target, Walmart, and much more. Breakfast was just ok. There wasn't even scrambled eggs and bacon, for example. Very basic stuff, although decent. The really bad experience was that there's a written policy on their page here in booking.com that they charge you $10 per package delivered to your name, without mentioning size or weight limits. I ordered a baby stroller + car seat and when it arrived they wanted to charge me $50 saying that it was too big. I understand that it's much bigger than the usual package and would be ok to pay an extra, but as long as it was clearly stated before. And of course not 5x more. I ended up paying $25 and they waived the charge on another package that arrived on the following day. But that was very unpleasant.

The room/suite were very nice The pools and hot tubs were also very nice The breakfast was missing items could have had a waffle station and more fruit and also eggs and bacon. Also did not appreciate being told by 3 different staff members that we could check out late for a fee but then we were told no when we actually requested late check out.

The room/suite were very nice The pools and hot tubs were also very nice The breakfast was missing items could have had a waffle station and more fruit and also eggs and bacon. Also did not appreciate being told by 3 different staff members that we could check out late for a fee but then we were told no when we actually requested late check out.

Passable

The location of the property was awesome and the rooms were up to-date. The view was nice. They could have had more breakfast options. Also , we were able to sign in tv apps so you had very selective channels.

They could have had more breakfast options. Also , we were able to sign in tv apps so you had very selective channels.

The sun never reached the free pool, only early morning hours. You have to use your card to get into the hotel, use the elevator and power in your room. Seemed inconvenient.

The room was really nice and clean. The breakfast was a little poor, there weren't many choices available. The air conditioner was quite noisy.

The breakfast was a little poor, there weren't many choices available. The air conditioner was quite noisy.

Good

The entire hotel smelled amazing. The view was beautiful. And everything in walking distance

The entire hotel smelled amazing. The view was beautiful. And everything in walking distance

Nice, clean great location. I would stay again. The sun never reached the free pool, only early morning hours. You have to use your card to get into the hotel, use the elevator and power in your room. Seemed inconvenient.

Air conditioner was extremely loud and made it hard to sleep with it on. Too humid with it off. TVs do not have any streaming capability. General room size and layout was nice, lots of storage. No gym unless you upgrade your room to a suite, but honestly the gym was not worthwhile anyway if you like to lift. A single cable machine and no dumbbells. Breakfast was just okay. Hard boiled eggs yogurt cereal bread etc. located next to a 24 hr arcade but we didn’t hear any noise from our room at night, though we were on the other side of the hotel so ymmv. Lake view and pool were nice. Not the most scenic walking area, but convenient to a lot of restaurants for a bite to eat. Overall just ok, expected better amenities.

Nothing except the location of hotel and the size of the room was good. Mosquitos by the thousands, had to buy spray to kill off flying mosquitos entering the room. The room was cleaned every 3rd day, so anyone staying for 3 nights will not get their room cleaned. The breakfast was a disgrace, boiled eggs??? How difficult is it to make scrambled eggs along with some cheap bacon and sausages?

Superb

Location, room appeared clean at first with nice lake view. Upon further examination-there was a mosquito problem.

Exceptional

There was free parking, free WiFi, and excellent location to people going to parks. The room we stayed in had two insupportable things : 1. The sensor of movement/ presence of people had flagging all night long turn on the light and wake us up. Terrible !!! 2. Additionally the air conditioner is very noisy. Impossible to have a good night.

Location, room appeared clean at first with nice lake view. Upon further examination-there was a mosquito problem.

Breakfast the acc Very loud

Is in excellent condition. Is clean and de breakfast is good Nothing

Exceptional

Is in excellent condition. Is clean and de breakfast is good Nothing

No

Location Not clean and a lot of insects

Not clean and a lot of insects

The hotel was clean and comfortable. However, the mosquitoes make it almost impossible to stay outside. The parking was convenient, and the pool was nice. The hotel breakfast was basically nonexistent — besides waffles, boiled eggs, and bread, there was nothing else. Don’t be fooled by the “breakfast included” claim.

The hotel was clean and comfortable. However, the mosquitoes make it almost impossible to stay outside. The parking was convenient, and the pool was nice. The hotel breakfast was basically nonexistent — besides waffles, boiled eggs, and bread, there was nothing else. Don’t be fooled by the “breakfast included” claim.

Very good

Disappointing

Very poor

Exceptional

It was clean - close to everything My room tv didn't work at all.. who stayed in hotel the TV don’t work. It’s very uncomfortable.

My room tv didn't work at all.. who stayed in hotel the TV don’t work. It’s very uncomfortable.

There was a power outage few days before our arrival and the elevator was inoperable during all the stay. You had to call main desk every time to need to get up or down using one service elevator for a 12 floor building. Also, there was no cutlery and no complimentary water available out of breakfast time.

Poor

Staffing was great, specially the bar lady and the people who were calling the elevator. Pool was also good. There was a power outage few days before our arrival and the elevator was inoperable during all the stay. You had to call main desk every time to need to get up or down using one service elevator for a 12 floor building. Also, there was no cutlery and no complimentary water available out of breakfast time.

Exceptional

The location is ideal for navigating international drive. The elevator was broken, the breakfast was mediocre, not enough food choices and when they ran out, they didn’t replenish. Had to request room to be cleaned and towel change. Bit rundown but it’s cheap and cheerful if that’s your vibe.

I love the convenience of the hotel. The view was amazing. The elevator was out of service

Very good

Full of mosquitoes, poor elevator and broken

Location Full of mosquitoes, poor elevator and broken

I love the convenience of the hotel. The view was amazing. The elevator was out of service

Location Breakfast

The hotel was beautiful and staff were courteous. I’d booked this hotel because I wanted to enjoy the rooftop terrace, but upon arrival was told that I couldn’t because I wasn’t a club member. I was put on the highest floor and within two days both elevators were out of service so all guests had to use the service elevator in that part of the building. I had also booked for the breakfast, but it was over by 9:30 so I never made it. Also, on separate occasions, the power went out in my room thus rotting the food that I had in the refrigerator. Finally, the TVs were not set up appropriately, I only had a few live channels, and the guide had no information and no premium channels.

Very good

Exceptional

The room was comfortable, clean, and recently renovated. The location was also convenient for visiting the parks and nearby attractions. The breakfast quality was disappointing and had very limited options. We also spent two days without elevator service, which was very inconvenient. In addition, the pool was dirty and did not look properly maintained during our stay.

The room was comfortable, clean, and recently renovated. The location was also convenient for visiting the parks and nearby attractions. The breakfast quality was disappointing and had very limited options. We also spent two days without elevator service, which was very inconvenient. In addition, the pool was dirty and did not look properly maintained during our stay.

Price and attentive / friendly staff Still under refurbishment

We generally stay at this hotel for our trips to Orlando. There seems to always be something broken. Both elevators were down, and we were on the 11th floor. Walking wouldn't be so bad if it weren't for the luggage. Breakfast time, out of two toasters, one was broken. Maintenence staff was great, very friendly.

Very good

Location was good. Staff friendly. Hotel was clean The breakfast needs variety and a protein, the pool needs extended hours, your side of the lake, although not horrible by any means, could use a cleaning,

Good value for money. All clean and great location. Only 1 of the 2 lifts were working for our week long stay which created long queues throughout the day. Could do with better system at breakfast as 1 queue for everything too much. Should split between toasted items and other items.

Location was good. Staff friendly. Hotel was clean The breakfast needs variety and a protein, the pool needs extended hours, your side of the lake, although not horrible by any means, could use a cleaning,

Exceptional

Renovated room Good value Old, noisy, and unrenovated air conditioning One of the two elevators is closed—not because it’s broken, but presumably to cut costs—so the wait times are long. The laundry room only has one washer and one dryer, so it's unavailable while others' turn. When I checked in, I was told that housekeeping would come in every day, but I stayed for three nights and they never came in once.

Renovated room Good value Old, noisy, and unrenovated air conditioning One of the two elevators is closed—not because it’s broken, but presumably to cut costs—so the wait times are long. The laundry room only has one washer and one dryer, so it's unavailable while others' turn. When I checked in, I was told that housekeeping would come in every day, but I stayed for three nights and they never came in once.

Location and employees Internet signal ! Sometimes was not so good

BIEN SITUADO

Great hotel, and a great location

It was close to a lot of things it was nice and easy and convenient The parking, if it was very late it was hard to find parking space

Location Would not stay here again. Room didn’t match booking (got 2nd floor instead of high floor), dirty window, bad smell, and overall poor cleanliness. Deluxe room was outdated with an unclean bathroom. The luxury suite was worse, dirty carpet, strong odor, weak AC, and broken coffee machine. Breakfast was basic and crowded, pool not clean and closes early, and service was unfriendly at check-in. Not worth the price, better options available.

We found a huge cockroach and full of small mosquitoes in the room. They did change the room for us but the new room has no blankets and we asked for it. Then they told us to come down ourselves to get it. Some staff has bad attitude. It was a very bad experience.

Room was very nice.

En término general todo estuvo muy bien sin inconvenientes.

Pool was only open until 8pm, and there was never towels later in the evening. There was only one elevator working and took forever. Tv reception was terrible.

Location and room were great. Housekeeping was great. There is not enough parking for everyone. Second floor parking is always blocked off, called front desk one night for access and nothing happened. Another guest had to move the barrier for access to the second floor parking. Breakfast was very underwhelming not enough choices.

The renovated rooms were clean for the most part. There was a few marks on one of the queen bed spreads. It had rained for a little bit for both days that we were there, in a large puddle of water, pulled out right in front of our hotel room, and there was really no way to step around it so we’d have to step into water before walking into our hotel room. The AC unit also seems pretty old, and the vents were facing the bottom of the bed closest to the unit, and the floor, and there was no way to move the vents to face higher than that to really circulate the air around the room.

Would have been nice to have cooking utensils, even just a pot and a pan. People use the suits with the cook tops to try and cut costs of eating out. Traveling people don’t carry around stuff like that and more than likely can’t take it back with them if they need to purchase so it’s wasting money. Also the jacuzzi tub did not work.

Great hotel near airport and all the amusement parks. Also has great entertainment that is walkable.

Hotel was decent for the price. Room was clean. Breakfast was chaotic.

1/2 lifts out of service for the whole stay, sometimes took 15mins to get downstairs during busy periods. Cleaners only come every 3 days and only once left shampoo/conditioner in the 12 days we stayed, we had to ask reception for replenishments twice. Bed linen not changed, just made up, which we know due to a stain on one of our pillow cases. Cleaners came around 5pm, whilst we were back at the hotel wanting to get changed for the evening. Breakfast was very basic, boiled eggs, toast, waffles, pancakes or cereal. Long queues due to only having 2 slow pancake makers and 2 slow toasters. No gym unless club member, Only 14 sun beds which were generally all taken/reserved with towels by 8.30am (not sufficient for 12 floors of guests). Pool towels often not available/replenished. Overall good location for restaurants and universal studios, but not sure we would stay here again.

Location was great! Lack of parking and breakfast could get some love.

Room was big, modern and clean. Great view over the lake. Check in staff were friendly and helpful. Lobby was clean and spacious. The air-conditioning was extremely loud. The breakfast wasn't great. Kitchen staff at breakfast were almost yelling in the kitchen. Was extremely loud. Would have been more useful if they came out into the dining room and wiped a few tables over. Rooms are only serviced every third day, which we were notified about after full payment of the booking. Only one elevator working for 12 floors

Everything Everything

The location was not like the picture at all it’s located in a bad area The area is of facility is located in a bad area

Clean room

The food, the breakfast is a scam

Check in quick I’ll be back again for sure N/a

Clean, nice staff, breakfast was ok.

Good location Breakfast was lacking

Mais sinon la piscine et la vue étais belle.

Está bastante bien

No restaurant, pool didn't get much sunlight, staff wasn't clear on how tge elevators worked. The room was not what we expected.

.

I love the new rooms. Highly recommended.

Bad room, breakfast bad selection, WiFi not great

Room was clean, windows were pretty dirty on the outside. One of the elevators was broken, so extended wait time leaving (was on top floor) but overall decent hotel. No real complaints.

El desayuno es repetitivo y nada de variedad

All areas were clean and ready for occupants! The amenities were great. The views were fantastic! Employees were helpful and kind.

Clean room and good breakfast option

Nice hotel and room was amazing with a great view

However, the overall cleanliness of the property, especially in the common areas, was disappointing. The hallways appeared dirty and not well maintained, which affected the first impression. The breakfast was very basic, with a heavy focus on bread options and very limited variety. Even something as simple as toasting bread involved long lines. The boiled eggs, unfortunately, had an unpleasant texture. The rooftop, which looks very appealing in the photos, is only accessible to VIP members, which was not clearly communicated and felt misleading. As for the room, it was comfortable, but there was a noticeable humidity/musty smell that made the stay less pleasant. Overall, while the location is excellent, there are several areas that need improvement to match expectations.

Food was fresh and sufficient.

Great hotel. Amazing staff. Clean and very nice. The room had a countertop stove of two burners microwave and a sink

The hotel had a very nice location. The breakfast was terrible. The elevators didn’t work only one. The two bars that they had on property were never open and we were there for one week. The location is probably the best part of the resort.

The AC did lots of noise, did not work as good. The pillows were so thick and uncomfortable . The Swiming pool and jacuzzi were great ! Breakfast was good! Enough quantity for lots of people. The service offer for transportation to the universal parks was NOT good , it arrived very late!!! I ended calling an uber after waiting for 30 minutes.

the elevator is not as convenient as you needed to be. Slow and not well maintained. For pancake maker, took over 5 mins to make 4 pancakes, they should make some ready in the morning..

Great hotel to stay if you are in Orlando

Las habitaciones las limpian cada 3 dias y no hay utensilios de cocina

.

There was not anything to cook with

Customer service was good and rooms very clean. Have stayed in this hotel 2x in the past 3 months. However, breakfast is eggos, toast, and hard boiled eggs. There’s also juice and cereal. Not a good selection

Only One elevator on service , breakfast area not enough for too many guest

Nice an piece of

The check in process was horrible. Went to check in and there was a man at the desk just looking at people. There were 5 partiea a head of me. After ten minutes, I heard him say the computer was down. He could have looked up and told the newer customers this news. After 40 minutes another lady took our info and gave us parking passes and then manually a room key. There was no apology,discount or upgrade offered. One time the elevator didnt work so everyone had to hike up the stairs. 1 garbage can per room. There needs to be one in bathroom and one in the main room. Parking is available but I think during peak summer season there will be a problem.

Friendly staff, very clean and comfortable stay.

The relocated rooms are very nice and comfortable. Value for money.

Its nothing like the pictures the rug in our room look like it's been there from day one disgusting the rooftop is nothing but the pictures show way overpriced

Yes but you had to get there early if not food would run out

For a $190 one day stay I would expect the staff to be more customer friendly and hospitable. This venue had NO free drinking water available to guests. Not guest friendly in any way and not cheap.

This property was terrible. The room was filled with roaches and the sheets were dirty. I would never go back to this property.

Parking not adequate for number of rooms. I was told to park in the fire lane or in handicap spaces and just find something by hotel staff. Room was hot as AC unit is equivalent to a window unit. Sheets smelled. Breakfast was sparse again for number of guests. Will never stay there again.

The pool closed at 8pm unacceptable for a vacation spot in Orlando w no pool to swim in after being out. TV did not work, called front desk twice and no answer. Breakfast very crowded w very limited options. Our lake view in our room was nice but probably will not stay again

The hotel was clean and we had no issues, I would recommend. What I don’t like is the fact that they clean the rooms every 3 days. I was there from Tuesday to Saturday and my room was never cleaned. I keep it clean but I imagine how other guests might be like, so that questions the cleanliness of the hotel. No issues with parking on the contrary the fact that it was free parking is an advantage. TV did give us a few issues. Overall it’s a good choice if you are going to the Universal area and don’t want to spend so much in a hotel.

Breakfast menu very cheap. They only have boiled eggs that smelled like sulfur from reheating

Great location. They don’t shuttle from the property.

Shuttle never picked us up after scheduling. Long lines for breakfast approx. 20-30 min

Yes

No pots pans or untensils in kitchen

Worst breakfast I’ve had at a hotel stay it was rubbery boiled eggs and carbs cheap sliced bread very subpar for a resort hotel. For the price that I paid to stay there, I would expect a clean shower and not hair from the previous guest

Very clean. Smell Good. Good rooms

Good staff

Bad smells in the room, the AC was very noisy, only one elevator was working with long lines and time wasted waiting for the elevator specially in the mornings.

Perfect location. Food was mid, but it fit the description. Parking is bad, but they made it work. Nice, clean rooms.

Pool was in the shade most of the day

The staff was awesome

Overall comfortable stay but the breakfast can use a whole new make over. Add more options for meats and hot foods. Pastries won’t hurt.

Overall comfortable stay but the breakfast can use a whole new make over. Add more options for meats and hot foods. Pastries won’t hurt.

Floor was FILTHY. and shower leak all over the bathroom floor.

Floor was FILTHY. and shower leak all over the bathroom floor.

Though we arrived at 9:30a we understood our rooms wouldn’t be ready, but instead of being optimistic the front desk leader rudely shared that check-in would not be possible at all as they had 150 check outs. We then went to hang out by the pool and lay on day beds that greeted us with water drippings from the ac motors on the side of the building. After leaving the pool area because of that, we went for lunch off site and spent a few hours off site. We came back around 3p and was assured at 4p the room would be ready, 4p came around and the room wasn’t ready still. We waited around until 6:30 and our room STILL was not ready. Since we had been up since 3a traveling, we decided to find another hotel on our own and stay there. When we tried to leave, we were told that we should stay because the room would be ready at 7:30 and that we could have a drink in the lounge to keep waiting ( the lounger was closed btw). So we left and asked that we be refunded since we didn’t stay, we are still waiting on a response from management to offer the refund we were promised. Worst experience ever. This is certainly a hotel that is hanging on by a thin thread and doesn’t know what true hospitality is. There’s plenty of better and affordable hotels in Orlando. Avoid here.

Though we arrived at 9:30a we understood our rooms wouldn’t be ready, but instead of being optimistic the front desk leader rudely shared that check-in would not be possible at all as they had 150 check outs. We then went to hang out by the pool and lay on day beds that greeted us with water drippings from the ac motors on the side of the building. After leaving the pool area because of that, we went for lunch off site and spent a few hours off site. We came back around 3p and was assured at 4p the room would be ready, 4p came around and the room wasn’t ready still. We waited around until 6:30 and our room STILL was not ready. Since we had been up since 3a traveling, we decided to find another hotel on our own and stay there. When we tried to leave, we were told that we should stay because the room would be ready at 7:30 and that we could have a drink in the lounge to keep waiting ( the lounger was closed btw). So we left and asked that we be refunded since we didn’t stay, we are still waiting on a response from management to offer the refund we were promised. Worst experience ever. This is certainly a hotel that is hanging on by a thin thread and doesn’t know what true hospitality is. There’s plenty of better and affordable hotels in Orlando. Avoid here.

Yes the only problem was the parking.

Yes the only problem was the parking.

Room was clean, staff was great.

Room was clean, staff was great.

Nice place recommend 💯

Nice place recommend 💯

The front desk staff were very helpful, courteous And accommodating. I would definitely be back. Great location, especially for Disney fireworks in a distance. If you take the elevator up to floor 12, you can see them wonderfully.

The front desk staff were very helpful, courteous And accommodating. I would definitely be back. Great location, especially for Disney fireworks in a distance. If you take the elevator up to floor 12, you can see them wonderfully.

Our stay was great, everything was clean. The only thing was the humidity and sometimes the parking other than that it was great

Our stay was great, everything was clean. The only thing was the humidity and sometimes the parking other than that it was great

Room was very clean & quiet & conveniently located

Room was very clean & quiet & conveniently located

I was not satisfied with the breakfast. they served the same thing every day. I specifically picked that hotel because of the breakfast and I did not get to eat at all because there was nothing there that I wanted, not enough varieties, and the servers were rude.

I was not satisfied with the breakfast. they served the same thing every day. I specifically picked that hotel because of the breakfast and I did not get to eat at all because there was nothing there that I wanted, not enough varieties, and the servers were rude.

For the price this was perfect. I was in town for one night with 15 and 12 year olds. Picked this hotel because of the fact there is a 24 arcade in the parking lot. We came in to town around 8pm a wanted something for the kids to do. Hotel was very clean and recently updated. Great location for those doing Universal or Sea World. Biggest downfall for me was the window unit AC. They tend to be loud. I would suggest splurging on the North tower club level if you plan on staying a few days

For the price this was perfect. I was in town for one night with 15 and 12 year olds. Picked this hotel because of the fact there is a 24 arcade in the parking lot. We came in to town around 8pm a wanted something for the kids to do. Hotel was very clean and recently updated. Great location for those doing Universal or Sea World. Biggest downfall for me was the window unit AC. They tend to be loud. I would suggest splurging on the North tower club level if you plan on staying a few days

They never clean the room in 4 days

They never clean the room in 4 days

Clean room

Clean room

The cons: I didn’t like that the rooms were not connected to the main hotel. The TV reception was not good. Unfortunately, the hotel WiFi didn’t allow streaming so you had to watch TV with bad reception and minimal channels. The breakfast was ok. There were not meat options. They should have two toasters for the waffle, bread, and English muffins. The pros: The beds were comfortable. They were work quickly to fix the sink drain that was clogged. They rooms have a mini fridge and microwave. The hotel is near tow gift shops that you can get souvenirs and snack. There is an arcade nearby for entertainment. Overall the room was decent.

The cons: I didn’t like that the rooms were not connected to the main hotel. The TV reception was not good. Unfortunately, the hotel WiFi didn’t allow streaming so you had to watch TV with bad reception and minimal channels. The breakfast was ok. There were not meat options. They should have two toasters for the waffle, bread, and English muffins. The pros: The beds were comfortable. They were work quickly to fix the sink drain that was clogged. They rooms have a mini fridge and microwave. The hotel is near tow gift shops that you can get souvenirs and snack. There is an arcade nearby for entertainment. Overall the room was decent.

Clean room, parking sucks, It took 40 minutes to find a parking spot, breakfast was horrible!!!!!!, tv wasn’t working even after they tried to fix it and the plugs by the bed wasn’t working.

Clean room, parking sucks, It took 40 minutes to find a parking spot, breakfast was horrible!!!!!!, tv wasn’t working even after they tried to fix it and the plugs by the bed wasn’t working.

There were however a few problems, the mattress was way to hard for both me and my wife. Also they didn't have any blankets/ comforters and it wasn't particularly warm. The breakfast offering was the worse Ive ever had no sausage or bacon

There were however a few problems, the mattress was way to hard for both me and my wife. Also they didn't have any blankets/ comforters and it wasn't particularly warm. The breakfast offering was the worse Ive ever had no sausage or bacon

Cons: parking was a nightmare. Before 10pm every space was full and no solution was offered except to park in the fire lane. AC in the room is a large window unit style and was loud and didn’t cool well.

Cons: parking was a nightmare. Before 10pm every space was full and no solution was offered except to park in the fire lane. AC in the room is a large window unit style and was loud and didn’t cool well.

From the staff to the room, the cleanest and family oriented great time thank you

From the staff to the room, the cleanest and family oriented great time thank you

After my first 3 days to get my room cleaned, my toilet wouldn't flush....I really didn’t like that..ive stayed at the Ramada Hotel many of times and its the first time this has ever happened to me.... even during the renovations...

After my first 3 days to get my room cleaned, my toilet wouldn't flush....I really didn’t like that..ive stayed at the Ramada Hotel many of times and its the first time this has ever happened to me.... even during the renovations...

It was okay the tv connection kept going out as soon as you connect to the wifi so I couldn’t watch tv and the breakfast was eatable

It was okay the tv connection kept going out as soon as you connect to the wifi so I couldn’t watch tv and the breakfast was eatable

The bedroom was clean and decent but loud A/C. Probably the lamest continental breakfast I’ve ever seen since COVID. The lake view was nice though . So a mixed bag but definitely not great. Do not get your hopes up. The desk service was good too and parking is free.

The bedroom was clean and decent but loud A/C. Probably the lamest continental breakfast I’ve ever seen since COVID. The lake view was nice though . So a mixed bag but definitely not great. Do not get your hopes up. The desk service was good too and parking is free.

The room floor is filthy and has made me very sick due to the air in it.

The room floor is filthy and has made me very sick due to the air in it.

The room was clean on arrival. Cleaning of room was only ever 3rd day which was okay but not great. Parking was a bit of a chore but we always managed to find a spot. Breakfast could be nicer. The only protein was hard boiled eggs. The rest was a mix of carbs, coffee, fruit and juice.

The room was clean on arrival. Cleaning of room was only ever 3rd day which was okay but not great. Parking was a bit of a chore but we always managed to find a spot. Breakfast could be nicer. The only protein was hard boiled eggs. The rest was a mix of carbs, coffee, fruit and juice.

Ideal location on i-drive close to all major parks, restaurants amd shopping, breakfast was very basic but did the job, free parking, courteous staff

Ideal location on i-drive close to all major parks, restaurants amd shopping, breakfast was very basic but did the job, free parking, courteous staff

staff very friendly and comfortable beds

staff very friendly and comfortable beds

Clean rooms, good staff and amenities.

Clean rooms, good staff and amenities.

Nice room, very clean. Great location.

Nice room, very clean. Great location.

Bathroom sink was clogged, coffee maker didn’t work and there was no internet connection on the tv

Bathroom sink was clogged, coffee maker didn’t work and there was no internet connection on the tv

Their amount was very nice. The lobby was beautiful! Going in hot tub were awesome on the lake. The bed was not as comfortable as I would have liked.

Their amount was very nice. The lobby was beautiful! Going in hot tub were awesome on the lake. The bed was not as comfortable as I would have liked.

The room was great! Clean but a bit outdated as evidenced by tears in carpet and breaks in the tile in the bathroom. The view was awesome! I would stay here again. Only complaints are one of the elevators was not working on the weekend we were there, lack of parking and I was charged $250 for a incidentals which was credited back a day after check out hence the 4 star review. There was no notice of this charge and I was not forewarned or informed during check-in. I credit management though for having staff out in the parking lot to direct where to park late in the evening and the speedy return of the deposit. I have stayed at other hotels where it took a week to return this incidental fee and staff was polite to explain.

The room was great! Clean but a bit outdated as evidenced by tears in carpet and breaks in the tile in the bathroom. The view was awesome! I would stay here again. Only complaints are one of the elevators was not working on the weekend we were there, lack of parking and I was charged $250 for a incidentals which was credited back a day after check out hence the 4 star review. There was no notice of this charge and I was not forewarned or informed during check-in. I credit management though for having staff out in the parking lot to direct where to park late in the evening and the speedy return of the deposit. I have stayed at other hotels where it took a week to return this incidental fee and staff was polite to explain.

Check in was great and efficient. Rooms are clean but the floors could be cleaned properly

Check in was great and efficient. Rooms are clean but the floors could be cleaned properly

Very clean, very friendly and love the security of everything! However, breakfast may need a little improvement, and tvs only allowed local channels no other apps worked. Otherwise, great service!

Very clean, very friendly and love the security of everything! However, breakfast may need a little improvement, and tvs only allowed local channels no other apps worked. Otherwise, great service!

Rooms are decent.Terrible parking area. Very few spaces. People have to park in fire lanes due to few spaces.

Rooms are decent.Terrible parking area. Very few spaces. People have to park in fire lanes due to few spaces.

The property was updated and clean. The hot tub was clean and large. The breakfast was not great, the only protein was boiled eggs 3 days in a row, they could add some sausage. There is not enough parking, you may be asked to park at the businesses in the area.

The property was updated and clean. The hot tub was clean and large. The breakfast was not great, the only protein was boiled eggs 3 days in a row, they could add some sausage. There is not enough parking, you may be asked to park at the businesses in the area.

The rooms are poorly equipped, with low-quality bed linens and uncomfortable pillows. Housekeeping is inadequate and is only provided every three days, which does not meet reasonable expectations. The air-conditioning system is outdated and extremely noisy, resulting in very poor sleep quality. In addition, the service at the hotel lobby/front desk was unsatisfactory.

The rooms are poorly equipped, with low-quality bed linens and uncomfortable pillows. Housekeeping is inadequate and is only provided every three days, which does not meet reasonable expectations. The air-conditioning system is outdated and extremely noisy, resulting in very poor sleep quality. In addition, the service at the hotel lobby/front desk was unsatisfactory.

Good

Good

Breakfast was not good at all, pool area closed too early

Breakfast was not good at all, pool area closed too early

The best feature of this hotel was the lobby. They need to work on parking situation (overflow parking was NOT resolved with their parking garage), the breakfast was really basic and bland, and their rooms need updating and cleaning (there were insects on the desk and drawers plus ants in the bathroom). We were high enough (9th floor) so it was quiet.

The best feature of this hotel was the lobby. They need to work on parking situation (overflow parking was NOT resolved with their parking garage), the breakfast was really basic and bland, and their rooms need updating and cleaning (there were insects on the desk and drawers plus ants in the bathroom). We were high enough (9th floor) so it was quiet.

Great location

Great location

No complaints. All was extremely good

No complaints. All was extremely good

Room cleaning is once in 3 days. There is no shower gel in the bath. Parking was bit difficult to get a spot. Breakfast is really bad. Absolutely no quality. It is bit disorganized and staffs show don’t care attitude.

It was okay, little option. Staff was as good as they could be for how busy they were.

The staff were amazing, the parking for the hotel was horrible.

Parking is free if you can find a spot. Had to park in an area designated no parking only to wake up and find other guest parked in no parking areas in front and behind my car. Took the front desk 1 1/2 hr to locate the owners. Also had to wait an hour upon arrival because room was not ready. Breakfast was minimal breads, hard boiled eggs and pancakes.

To crowded at breakfast wasn’t worth even staying to try it went else where but other than that the stay was amazing and will be back !

Checking in around 7pm and had to wait 1 hour and 17 mins in line just to check in and there were only 7 people ahead of me. I felt like we were in line at a theme park it took so long.

Beautiful place clean and amazing

Shower is good. Location is convenient.

Location is perfect. Very near to universal and the lake view from the room is amazing.

Clean rooms, friendly staff, and a convenient location close to attractions. However, breakfast was very crowded and quite limited - it may be better if they stop offering breakfast altogether. Overall, still a comfortable and affordable stay

Excellent

The only good thing I can say about the resort is the rooms are new. Breakfast was a joke, the place overall isn't that clean.

Very few breakfast stations, long lines every morning to get simple breakfast. Breakfast spread was narrow.

No response to online inquiries after booking. Check-in was supposed to be at 4pm but not given to us till the pm because housekeeping was still preparing it. Bathroom sliding door lock was not working and due to design, the light and bath noise disturbed all occupants. Lack of electrical outlets. Mini size iron board. Not enough parking and told to just go out and find space as long as it is not blocking traffic. Even told to park in handicapped parking if available. Booking site stated parking included but service desk used the words stating it's complementary meaning go find space on your own. Breakfast items were average and not refilled once getting emptied. The only good thing may be the beds.

The second night (12/26) was a complete nightmare. We returned around midnight with two exhausted kids and there was absolutely no parking available. The front desk staff were extremely unhelpful. I was repeatedly told to “park in any available spot” despite there being none. When I asked for help, asked them to come outside, or requested to speak with a manager, I was refused. I was even told to cancel my reservation—despite already being checked in for our second night. At one point I was threatened with having my car towed but given no solution, even after explaining I had children in the car who needed to sleep. Staff admitted that people from nearby businesses were parking in the hotel lot, yet they made no effort to secure parking for guests. Eventually my husband had to call a police officer for help. The officer confirmed the hotel had done nothing to manage parking. Thanks only to the officer’s intervention, my family and two other guests were finally able to park—after over an hour. Another guest canceled and left. Completely unacceptable, stressful, and poorly managed. I would not stay here again.

This hotel is horrible they had issues checking us in and instead of communicating the issue to us. They yelled at us and told us to leave never staying in this hotel

My recent stay at this hotel was nothing short of disappointing. The experience was marred by a series of unpleasant encounters and unmet expectations. Issues with Accommodation and Accessibility As a disabled person, I was appalled by the lack of accommodation and empathy shown by Manager Bryan. Upon arrival, I was informed that the room I had reserved, which was supposed to cater to my accessibility needs, was unavailable. When I insisted on a suitable room, Bryan reluctantly agreed but then demanded that I move my heavy suitcases within 15 minutes, despite my inability to lift heavy items. His irate reaction and threat to involve law enforcement if I did not comply were both distressing and discriminatory. Unmet Requests and Noise Issues After much hassle, I was finally allowed to stay, but only after my family intervened. However, my request for a quiet room was completely ignored, as I was placed right next to the elevators. This led to a sleepless night due to the constant noise. Limited Amenities and Poor Breakfast Furthermore, the hotel’s advertised amenities were misleading. Access to the workout room and top floor was restricted solely to elite members, contrary to what was advertised. Additionally, the breakfast offerings were subpar, consisting merely of cold items and unappetizing, dry pancakes. Overall Experience Overall, my experience at this hotel was deeply unsatisfactory. The lack of respect, poor service, and misleading advertising.

Crowded breakfast area with no place to sit. Rooms were nice but AC was only good in one of our rooms the other wasn't working well. Staff was friendly.

Nice room, friendly staff, and very responsive to any issues we asked about. Would love to stay there again on our next trip.

I have no words...save ur money honestly. The characters lurking in the parking lot ar night is a dead ringer to stay somewhere else thats safe!

Nice employees. Rosario was amazing. Very secure. Not so much parking available. No elevator in parking made it hard for us with kids and strollers.

Definitivamente el desayuno y disponibilidad de parqueo

I did not get a lake view room like I booked. Room has a kitchen, but no utensils. We asked for some at the front desk, and they literally told us to go buy some cause they didn’t have it. Vending machines downstairs have nothing and barely works. The one on our floor also didn’t work, neither did the ice machine. We had to go to a few floors to find ice. Definitely not worth the money besides the location.

Streaming apps do not work on the TV, and the pillows are very high, with no lower pillow options available. My family will not stay there anymore

The room was fine and the staff was pleasant. The entrances to the rooms are outside which isn’t clear in the description and breakfast was average. I don’t have anything bad to say but wouldn’t stay here again.

Clean and nice. Need to improve breakfast items.

Hotel was very clean and nicely maintained but one problem we faced of clogging shower drainage

Breakfast was very limited

Excellent check-in and very good service from the housekeepers. TERRIBLE breakfast; I stayed for 6 days and every single day it was just hard-boiled eggs, and the service from the breakfast staff was TERRIBLE.

The room was spotless and offered an excellent view. The location was very convenient to the Universal parks. The beds were comfortable, and the furniture was modern and well-appointed. We loved everything about our stay and will definitely be back.

Ice breaker was broken on our floor and had to go to a completely different tower and floor to get ice. And wasn’t told of the $250 deposit needed at check in till after I made the reservation.

Clean room, nice lobby, thought the free breakfast could have used more protein and the pool/hot tub was closed during our stay

The room was clean, comfortable, and very spacious. The customer service was excellent, and the breakfast service was also very impressive.

clean room and excellent staff

Great stay very clean. Very nice host. I was very comfortable.

quiet

Excellent front Desk, apartment beautiful very clean, wonderful ocean👏👏

Breakfast was very limited and it took a lot of time to prepare some of the options by ourselves. Ice machines were broken, AC in the room was very noisy.

This is a scam , rotten food In the breakfast, rooms with broken bed, zero customer support

Beds were berry comfortable. Breakfast was ok. Not great. Pool is covered by shadow of building all day. So it was cold. Hot tub was nice. The area is blah. But not far from universal which was nice.

There was issue with our reservation but we got upgraded to a suite☺️ check in did seem disorganized the day I came

My overall take is that for the price the stay was adequate, in a bind I would stay there. Having experienced it, if given an equivalent option, I may not opt to stay there again mainly due to the breakfast. Cons: 1. The breakfast is disappointing to say the least. It comprises of boiled eggs in a container, bread slices. Pancakes and waffles to reheat, which did not appear appetizing at all. Cereal which mold was found on some of the Cranberries or strawberries (not sure what they were) in the cereal. They did have a better drink selection but nothing extensive. Black coffee, dairy creamer packets, one type of tea bag, apple/orange juice. I am a breakfast person and was looking forward to a nice breakfast n summary it felt like a sad breakfast. 2. The rooms aren't cleaned everyday. After 3 days someone placed clean sheets on the bed but didn't change them but they did changed the dirty towels in the bathroom to replace them with clean ones. I don't think the floors were cleaned as when I walked around my socks became dirty at the bottom. I eventually threw them away as I didn't want to walk around barefooted as my feet would get dirty 3. The room was generally poorly lit. 2 bedside lamps and a desk lamp. Nothing overhead. I kept the curtains open to let more light in and only closed them to get dressed. 4. One of my friends was kept up/woke up by a crying child so the walls paper thi

Breakfast is messy, crowded and bad

Overall the experience was wonderful

Beautiful lobby, free parking and breakfast, and clean spacious room

Clean room, accesible

Good

The breakfast is trash. & there’s no trash can in the bathrooms. Other than that, I enjoyed my stay. The staff were excellent & the beds were very comfortable.

Great stay. Breakfast needs improvements they only offer boiled eggs with bread, pancakes, waffles and cereal.

Good service and clean love it

Very good location,very clean good for relax

The transportation is just outside to take the I-trolley. Only area of improvement is the breakfast, no many options available for protein.

Didn’t like it bad Service and housekeeping cleaners are rude

The moment we arrived we stood in front of the gentleman at the desk who looked at us like he was confused on why we were standing there so WE had to say hello he didn’t even greet us. The rest of the check in was fine. The free breakfast is a joke. We specifically picked a hotel with free breakfast to save money and at the end of the day we ended up having to go out and spend money on breakfast. Our room had ants they said they came to take care of it while we were out it got worse so at 2 am once we came back from the park we had to move rooms. Not only rooms but a whole other tower. I was happy they were swift and didn’t hesitate to change rooms but then we went from an upgraded room to a non renovated room I was highly disappointed but was too tired to go back and forth. The only good thing about this hotel was the location and view.

Useless breakfast. Rude frint drsk staff

Very nice

cons-toilet extremely low. toilet seat extremely loose.

The only thing I didn’t like about this place was the bar. You literally have to stand in line at the front desk to pay for the drinks you want at the bar! That’s crazy! Also the tv we had was blurry could not read or see what was on there! Would stay again!

Property was so clean. Staff were friendly. I enjoyed my two night stay!

Pool was decent with a hot tub. Close to lots of good restaurants and under ten mins to universal studios plus free parking. Would I stay here again I'm not sure . But it definitely isn't the worst

The only thing was the breakfast options

This hotel is in an excellent location. The service at the lobby is not the best, some of them are rude. The breakfast tastes good but it’s very limited. The room was clean when we arrived but it’s obvious it needs maintenance. The AC makes a lot of noise and the handle for the shower would fall off at times. The room key given to you doesn’t work smoothly, we would struggle a lot when trying to open the door. But if you’re planning on going to the parks in Orlando then I would recommend this hotel because if it’s location.

Parking was crowded

Tv barely worked (lost antena signal quickl) channels looked granie like early 2000s. Housekeeping every 3 days, brekfast was boiled eggs and waffle/bread/pancake NO MEAT! Need towels or toilet paper, you have to call and hope they answer, if not get ready for the long walk to ask for it at front desk. No trash can in the bathroom. Only thing good was the bed, it was comfortable.

Barb was very nice brain was too ! Whole crew nice

This hotel needs lots of maintenance and updates. Everything is old. No room cleaning policy for 3 days. Not worth the amount of money charged. Avoid this hotel unless improvements are made.

They clean the rooms every 3 days, besides that room were good.

Breakfast is really simple bread and butter they should have more options in there Breakfast, or let you know the type of Breakfast tou are getting other than that staff auper friendly, Deborah was beyond professional and very friendly.

Solo el desayuno es muy muy básico Esta ubicado cerca de restaurantes y tiendas , tiene microondas, pero no está equipada con platos o cubiertos

The room was fairly clean but smelled like icey hot. The bedroom wasn’t working, but the one in the kitchen was. The top door lock was broken. Overall, the stay was good. Could have been better.

The lobby was nice and clean the man at the desk was very friendly and helpful but the key cards were trash we had to go back to the lobby before we could get in our room, the guy at the desk was apologetic and again very helpful and gave us new keys. The new keys only worked when they wanted to so I would go downstairs but couldn’t get back up because the key wouldn’t work. After shift change the two girls at the desk were arguing and talking crap about guests that came in while my friend was sitting in the lobby waiting for me, not a good impression. Overall the room was clean the view was great and I would probably stay here again if you fix the key system and train the desk girls better

Lugar acogedor, seguro, vista al lago, cercana a lugares de interés.

Only draw back was the key card system for elevators didn't work correctly all the time.

Lovely clean newly renovated hotel. Close to universal. Mattresses even have mattresses encasements. Back of the hotel could do with painting if I was to be picky but that’s it’s

Hotel muito bem localizado, ja é a segunda vez que me hospedo no local, os cartoes de acesso ao elevador nao funcionam adequadamente, necessitam mudar esse sistema, o hotel é bem limpo, os funcionairos sao educados e o servico de limpeza é ok.

However I reserved the shuttle to transport us to the parks and the schedule was confusing. For the breakfast the only protein is boiled eggs and they don’t taste good. Overall, I would return. The view in front of the pond is beautiful.

Was mad chill

Sempre q vou à Orlando fico nesse hotel…ele é muito bem localizado, estacionamento free, equipe atenciosa, quarto amplo, confortável… sempre fico no mesmo tipo de quarto, de frente pro lago… tem uma cozinha q facilita muito, junto com uma ante-sala… o café da manhã é muito simples, mas sempre faço as refeições utilizando a cozinha do quarto mesmo… passe no Walmart, faça suas compras q seu café da manhã estará garantido… recomendo demais esse hotel!!!

When we checked into our room, we immediately noticed roaches. Thankfully, the front desk staff was kind and quickly moved us to a better room. Parking was frustrating since it was first come, first served, and many non-guests were using the lot to go to the arcade next door. The breakfast was bland with very limited options. Overall, not a pleasant experience, and we won’t be returning.

Para mí normal y suficiente,

The only redeeming quality of this hotel was the kind front desk workers. There was no parking as soon as we arrived. People were fighting for parking spots. We had an employee who was leaving his shift give us his spot after nearly 2 hours of trying to find parking. Hotel room in the South tower was covered in ants. All over the floor, fridge, cabinets, bathroom, and night stands.The TVs do not work at all, even if connected to the hotel WiFi or personal hot spot. I would absolutely not book here again.

Remodelado. Desayuno completo. La vista muy hermosa. Amplio parqueadero. Elegante el hotel. Y el cobro es lo que te dicen desde el inicio. No te cobran adicional. Muy recomendado

Lugar bem localizado. Quarto amplo e limpo. Muito legal a estadia!

I stayed for a week and the room was never cleaned during my entire stay. Even when I went to the front desk to ask about it, they did not follow up or resolve the issue. Very disappointing service.

The pool was not family friendly. Good location.

Dirty towels were left in the room and the microwave had a french fry and fork in it. There was not always someone at the front desk

I booked through Hotels and paid. When I got there to check in they wanted $250 to hold. That’s more than I paid for the room. My phone was dead so I had to wait to be able to transfer money to my account to pay and they were really rude. Breakfast was a joke. Too many people, not enough food, or tables. The views were beautiful that was the only good thing to say.

Great hotel

Very clean and remodel room. Pillows could be a little bigger

I stayed here with my son for seven days. My room was nice, but the property itself outside was not what I expected. Only one elevator works so that was kinda inconvenient. The breakfast was moderate. I only had breakfast once other than that it was fine.

Overall we were happy with our suite. It was large clean and quiet. The only issues we had were both involving the elevators. One elevator was down during checkin during our 2nd night causing delays to get to our room. The other issue is the elevator is very finicky when you swipe to get to your floor. Multiple people had issues getting to their floor without going past it first!!

Buffet was horrible, service was sub par, surrounding areas are depressing. Room was dirty as well as construction being done onsite.

Second time we were staying at the Ramada, nice,quiet and clean hotel,great staff, very friendly and helpful. Thank you.

Everything went great!

Excellent hotel, wonderful personnel, great and convenient location

I didn’t like the fact that our door wasn’t all the way close whenever we got there ( we got a picture ) . Other than that , great hotel , location and rooms were very clean .

There are two elevators and only one works, which makes people take a long time to take over their homes, The rest was brilliant.

Good place

Cleanliness in inside room and lobby very clean. Nice remodel. Need better black out curtains. Beautiful view of lake as long as you don't look down. Very disappointed to see so much trash.

We liked the view & location however, room keys never worked had to get new ones, elevator was broken so it was a hot long wait for the elevator since it was outside & the homeless person sleeping near my vehicle in the garage on 3 separate occasions.

Pool needs attention

The hotel room was extremely clean and smelled really good. The staff was really friendly. Many stores and restaurants at walking distance.

This time they renovated the rooms and they look incredible. The lady that checked me in at the front desk, I believe her name was Deborah, was extremely nice. I believe the room deposit is $250 Free parking Continental breakfast - Toast, hard boiled eggs. Coffee. Juice. English muffins. Yogurt. Cereal. Pancakes. Clean towels. Clean sheets. The air conditioner is still older from years ago, but it still works.— The staff is extremely friendly. Will stay again. I come up to ORLANDO a lot for business.

I like the fact that the resort was quiet and peaceful. The bed was very comfortable and the bathroom was very clean and modern. Overall a lovely resort.

The A/C was broke, we couldn't sleep first night. they moved us to better room with no view the second day. they didn't clean the room till The 4th day and they did a terrible job cleaning it.

Cuando haces la reserva no te dicen que no puedes usar la piscina y el area de spa de ultimo piso si no te estas quedando en las habitaciones de club suite indignada no pudimos ver la vista ni usar el club spa.no lo recomendable

I like this

There are, however, a few areas for improvement: 1. The elevator availability is limited — having only one per tower is insufficient for the number of guests. 2. The air conditioning in the rooms is extremely noisy, which can be disruptive at night. 3. Room cleaning every three days feels too infrequent; more regular housekeeping would be appreciated. On the positive side, the breakfast service is very good, and the parking facilities are outstanding. Overall, a solid option with great potential if a few things are addressed.

The staff were super nice especially the lady at the front desk and the lady around the cocktail area. The hotel was nice and clean with a nice view it was walkable to Icon park and restaurants. Will stay there again.

AC did not cool the room well. Even on the lowest temp. Black-out drapes did not close all the way to serve their purpose. No internet " due to construction". TV made frequent noises like bursts of white noise. We were told we were staying in the "newly renovated tower". We were woken up at 8am by a worker drilling and hammering outside our door. The breakfast is a joke. They run out of juice and water everyday and their other limited items. Seems like they shop at near by stores for their breakfast items instead of in bulk like other chain hotels. Worker states they only receive one 5 gallon water bottle "per day" for guests. Pool was closed for cleaning during " "open" hours instead of treating the pool when it closes at "sunset". The lake view is pretty,but don't look too close. It is rather disgusting where the lake meets the hotel property. Depending on your race, you may get an abundance of toiletries. I witnessed it checking in. If you spoke Spanish to the front desk workers they gave you a surplus of soaps, etc. If you ask politely in English you get 2 soaps even if you tell them the number of guests in your group. They advertise a bar and I never saw it open once ( stayed for 5 nights). I will not be staying here again.

Breakfast was a joke. They only had toast, pancakes, bagels, cereal, yogurt and boiled eggs and even then there wasnt enough of everything. There were no umbrellas to provide any shade by the pool. It was advertised that there was a bar and pool available on the roof, but its only for "Club" members. The 4th floor hallway smelled like soured, mildewed carpet. Only one elevator was working the entire weekend. If you wanted to take the stairs, you had to exit the building through the emergency exit door and reenter into the lobby. The other elevator broke and we had to carry all of our luggage and belongings down 4 floors of stairs upon checkout.

I loved my stay.

Breakfast menu could be better but overall the hotel is a good place to stay

The elevator was very old. And we had to scan the room card every single time to take the elevator, and I had problems with my card many times with the elevator. My entry light turned on by itself in my room few times for two nights. Also the AC was very loud. :(

Excelente, huele increible. Lugar super limpio.

Great location, nice view from my room. Very clean.

Great hotel and staff only issue was the “continental breakfast” which consisted of bagels, bread, pancakes, savoury muffins, peeled boiled eggs, bananas, cheese spread & maple syrup and cereal…..all served on paper plates & bowls apart from that was an awesome stay. Great location, clean, comfy beds, free transfer to Universal studios, pool and jacuzzi. We would happily stay there again and recommend to others.

Booked the suite club level and it has a kitchen with no cook ware or utensils. The pool on the roof that we had paid access was closed and that was a first for us. They seem to change the time to whatever suits them.

Some of the front desk staff were awesome others not so great, the breakfast selection was not good and almost every day we had to have our keys changed because the locks seemed to have issues

Didn’t like that we had to use the room key card to not only get into the room but also to use the elevator and to use the lights inside the room. The key cards didn’t work and we had to get new ones twice. Mind you that we only stayed one night but I’ll never stay there again.

Very good

Room looked newly remodeled but the AC was old and it kept us up all night the last night we were there kicking on and off because it was going to go out according to maintenance. The breakfast is bread bread and more bread. One day they had hard boiled eggs. There was cereal or apples and oranges… not my idea of breakfast.

Nice and clean

The area around the property didn’t seem to good. Lots of homeless people walking around.

very good

Amazing

Card to open the room door and elevator barely works. If you don’t mind the noice constructions going on during the day. Breakfast is ok mostly plain breads, waffles, pancakes, fruits ans yogurt. There were eggs some days are noneV is blurry, had to call maintenance to fix bedside light. There is 2 side of the hotel

The view across the lake from our room was beautiful, the room was clean and the staff are lovely. The parking area and surrounding shops are grotty and the lifts are temperamental.

The only positive thing is mybroom was very clean. Check in, Check out and parking were a nightmare. The staff were rude, condescending and not helpful at all. The only help I received was from a construction worker.

Room was ok...there was a leak in the room. We advised management but nothing was really done as there was another leak the next day...so if they don't care, why should we. Luckily none of our stuff got wet. The AC unit was not the best...even though these rooms had recently been remodeled. The breakfast was ok....mostly pancakes and waffles, toast, fruit, cereals, juices and coffee. They had boiled eggs and one morning they swapped the eggs for just beans. No sausage or bacon or hash browns. They have a gym and a rooftop pool but you had to stay in the main building to have access to the gym...makes no sense. I guess only people in the main building care to workout/exercise. We asked the front office about access and said that unfortunately since we're in the "outside" building we didn't get access to the gym but we could the next time IF we stayed in the main building. Unbelievable...you figure you paid to stay at the same place but we don't get access. They also have a bar but you have to buy tickets at the fron desk and can't pay the bartender Again location was good, hotel was ok and service was mediocre

Anything

Thanks for patiently waiting on the line. I'm done calling with the property and Hermina the front desk said that the pool was not broken and it's been functioning well for a week now so they will not be able to approve of me for a compensation. I'm doing my best to let them know of your situation and stated that you've provided a picture however they are still upheld to their decision. I wish I can post pictures here. What a shame will be coming to this hotel for a long time.!

The staffer very nice

Great service, room was very clean and the works showed great hospitality

The fact that they don't have cable or certain tv channels.

Great Experience

It was great.

The remodeled room was quiet, and king bed was very comfortable, Had a problem with the key card not working, but 2nd one was fine, Breakfast was basic, hard boiled eggs were odd textured, luke rubber..,All in all I would stay again

N/a

They situated us in the building that was under construction where there was a lot of dust and dirt inside the elevators and the hallways which you brought into the room. It smelled bad I chocked constantly from the dust. The side of the wall where the TV was hanging the electrical was not working. I called to ask the front desk to explain the situation and informed them that my mom was disabled. If they could move us inside the other building. II spoke to Andrea the manager and she said she could not change our rooms. Engineering came to check the electrical. The man said the breaker was not working they told the front desk to move us, only 2 rooms down. The staff was not empathetic to the fact that my mom was disabled and did not want to acknowledge or apologize for such an inconvenience. Being that my mom is disabled they should of made adjustments on ADA American disability act. They should of also notified Expedia about the construction and why are they making people breathe the toxic air what if there was asbestos.

Very polite service and beautiful.

Somehow, a clerical error was made and my room was listed as occupied. At 1:50 AM in the morning four individuals were attempting to enter my room shortly after I arrived back from obtaining my delivery order from downstairs. Very strange and scary situation.