Orlando Palms Hotel

I loveeeeeee the staff. They are always so welcoming and lots of smiles. They have begun to know us. Very accommodating..

Okay for the price. Could be better

The rooms were clean but the second floor had an awful smell. The building is "U" shaped with no pathway to the other end without walking all the way around. But ultimately if you're looking for a cheap one night stay it isn't that bad.

When I checked in the individual recognized my name that I had called earlier. Very easy check in and info of amenities. The beds were very comfortable and I had a good night rest Breakfast was great and a bargain. Check out was simple and when I asked for a receipt I was gladly given one.

Rooms clean. Bed and pillows comfortable. Needs new carpet in hallways

The Front desk advised that they were working on it but never had the problem fixed for the whole 3 days of my reservation. I’ve made a complaint about the shower had on the same day that I’ve checked in. They fixed after 48 hours that the problem was reported. Very disappointed with my whole stay.

Good

Vgkv

No vending machines on location. Breakfast was over priced for what they had. Very slim food options if the breakfast was free and this place charges a per person fee

They took too long to check me in due internet problems.

My refrigerator wasn’t working but other than that it was a very good hotel to stay at on vacation.

Ambiente tranquilo personal amable

Staff very unhelpful

There were bed bugs in the room. I was bitten by them .

I didnt had a mini fridge I did told 3 of the people who works at front 2 in day shift and one at night. You would think they would move me to another room but no they did put in a fridge on my last day smh I believe I deserve at least one night free for the trouble cause I couldn't get no snacks cause of the fridge I had stayed couple of weeks before never had any problems till the last week when I booked with them

Excellent stay

I had to switch rooms. The toilet clogged up in the second room. I chose this hotel because it advertised a nice pool but it was closed until further notice. I checked out a day early and am looking into getting a refund

Honestly the only thing that I like about the property was that it’s close to the amusement parks. This hotel was nothing like what was advertised online. We stayed for 5 days and 4 nights and experienced multiple issues throughout our stay. By the second day, the Wi-Fi stopped working in our room. Strangely, it worked in the hallway, but as soon as we stepped back into the room, the connection dropped. Despite repeatedly reporting the issue to the front desk, nothing was ever resolved. We spoke with several staff members on different shifts, and each time we were told the Wi-Fi was being “fixed” and would be working shortly. It never worked again for the remainder of our stay. The Wi-Fi was not the only problem. We had no hot water, forcing us to take cold showers. The toilet only worked intermittently, and we often had to manually pour water into the bowl just to flush it. What made the experience even more frustrating was the lack of customer service. When we raised these concerns, the front desk staff appeared uninterested and repeatedly told us there was nothing they could do. No effort was made to address or fix any of the issues. This was one of the worst hotel experiences we’ve had. We will never stay here again. If I could give this hotel 0 stars, I would.

Location was great The pool was down. I wanted to relax so bad in and around the pool. Too many kids in the workout room

Yes

Perfect

Very old lights not working no chairs ac made noise. 100 deposit

nothing everything

Here’s a list of the things that made our stay not so welcome. - No hot water. We told the staff we didn’t have hot water in the first room, which they switched us to another, which also didn’t have any either! - bathrooms in both rooms were both very dated and there were a lot of damages from the sink having big cracks in the counter, to the tub, and not to mention both of the toilets weren’t even balanced. The bathroom lights also made it seem like you were in your own personal horror movie, they kept flickering every second, buzzing, and the lights take a good 2 seconds before they actually turn on. - the tv was dated and only had cable, in which they only had maybe 15 watchable channels, apart from static ones, and 10 of the channels were the same ones! - paper thin walls. I know it’s not their problem, but we were kept up the entire night due to banging being outside, as well as in the rooms next to us. - and there were some other small problems, but the room was clean, I’ll give them that.

I was surprised at how well the hotel operated . Orange Blossom trail wasn't a goal for visiting growing up in Orange county. But I probably will use the palms to visit again if the rates are as good, cause the hotel was pretty neat for somewhere off of OBT.

Beside finding roaches when on the bed in the morning.

Great staff and very helpful front desk.

Exceptional

Other small issues, room was outdated, no power outlets close to the bed for charging devices, and the TV only had half the channels working with no guide.

Very close to the airport and affordable for a quick stay or vacation:)

.

A mi y a mi familia nos gusto muchísimo está super bien ubicado tiene todo serca y me encantó es muy tranquilo

The rooms are considerably large

Older property, but everything was clean and well maintained. There’s convenient parking nearby, and the staff was friendly and helpful throughout my stay.

Superb

Nice hotel with helpful staff and good location, it is also very clean

A bit dated but that wasn’t my issue. The toilet was rocking making it uncomfortable to us and there was no water for some time one of the days I was there and about to get ready to go out.

Good 👍

I want to say thank you to Rose, front desk staff for giving the extra mile and be so humble and very friendly.

Everything was super clean and well taken care of. Parking was easy and great staff all around. Definitely recommend it

Close to airport & rates. Sink was clogged, tv remote didn’t work, room could use a good clean. Staff did fix remote issue and sink.

I always stay here when in the Orlando area. Large rooms with comfortable beds Needs vending machines.

Not good

The bathroom is also extremely dirty.

Front desk was unmanned for a while without a way to let them know I was there.

Bad

Room was clean and nice. They have good parking

The room smells and it had roach

It's an older no frills hotel. The price was right. Baby at the front desk at night was the highlight of my stay along with Manny the maintenance man. The room was clean. The continental breakfast is $4.99 plus tax. Luckily Dunkin, McDonalds, and Wawa were next door. The carpets in the entire hotel need replacement. I felt safe.

Muy tranquilo! No me gustó la falta de e variedad en desayuno. la atención al cliente por parte de roxxy excelente mil estrellas para ella.

Very good

It was close to were I had to do my motorcycle course. Despite having signs up for vending machines and Ice, there were no vending machines and no working Ice machines,. There were also homeless people in the parking lot with bicycles chained to the light pole and a couple broken down cars in the back. The beds felt like broken springs, the towels were stained, I was only given 1 bath towel. There was no microwave, no coffee pot, and the refrigerator struggled to keep anything cold.

It was close to were I had to do my motorcycle course. Despite having signs up for vending machines and Ice, there were no vending machines and no working Ice machines,. There were also homeless people in the parking lot with bicycles chained to the light pole and a couple broken down cars in the back. The beds felt like broken springs, the towels were stained, I was only given 1 bath towel. There was no microwave, no coffee pot, and the refrigerator struggled to keep anything cold.

The customer service girl was rude. The room was clean but it had a mildew smell. This is an older motel and has potential. Needs a lot of customer service training on how to handle the public in a nice way. Also the rooms need updating a microwave just a good make over

The room was very humid, the a/c very noisy. The tile in the bathroom needed grouting. No tissues, nobody came in to make beds etc. Parking was good. Very convenient location. Lots of shopping and restaurants close to I4

Once checked in, we called the hotel to ask if they had a microwave oven in a commons area, we were told there wasn’t. Upon checkout, we saw a microwave. There are no microwave’s in the rooms. Dirty bathroom, shower drain clogged, toilet bowl detached from the floor leaking water onto floor. Someone else’s fake eyelashes came up with dirty water through the clogged drain during shower. The team member on Friday night (5/29/2026) was condescending when I shared my experience with them, absolutely unacceptable. Zero stars.

The check in was prompt and friendly.

The check in was prompt and friendly.

Pictures false advertisement

Very good

I stayed at Orlando Palms...

Got stuck out of my room any they wanted me to sleep in the lobby for 5 hours until maintenance could come and fix my door it was the wrost experience I have ever had at a hotel do not go here at all

Clean room, walkable location.

Very good

Todo limpio y cómodo

The TV in my room did not work in this thing like really bad in the room and also in the hallways

Quedaron en regresar el deposito de seguridad nunca lo hicieron y ni expidia ni el hotel hn dado una respuesta despues de mas de doa meses

Enjoyed my stayed. My only complaint is during my 3 night stay, the ice machine was w/o ice. Other than, I’d stay again! :)

Staff was very kind and pleasant

Superb

Good

Superb

Plenty of parking spots

Pleasant

It had a bed. Convenient location. Cold water shower. Broken fire detector. Bedside lights switch broken. One bulb out.

location was really good. you will get all facilities nearby like supermarkets, restaurants, one staff at reception was not friendly. the other staff was good

The room was nice and the price was right. The hallways had a weird smell. I parked in the front of hotel under the lights as the parking area was sketchy. When checking in there was no one at the counter. There was a line. Waited about 10 minutes and called the resort number. I can hear the phone ringing in the office and a man finally came out. Happened at check-out too. Not good service to not have someone at front desk.

Estaba limpia la habitación y un buen parking, el aire funcionaba bien y había agua caliente. Mi estadía fue demasiado corta, pero estuvo bien.

Location There's no refund of my deposit, since many days of my checkout.

Broken shower

Exceptional

The only issues we had was the non working keys but they fixed it immediately and not enough towels for 4 ppl (they had 2 sets only) which they brought immediately. Other than that the old AC was making some noise. It was very ok for 2 nights

Good price, location, spacious room, good service

Excellent ❤️ very helpful and informative. Very polite and accommodating as I am a heart patient.

Good

Good location, staff is very friendly and easy access to the pool especially when you have small kids the room is dusty and dirty

Pleasant

Good place!!!

Exceptional

Exceptional

Clean room and cold AC

Exceptional

Everything was clean and in good shape. The swimming pool was clean. Even all the gym equipment and machines were in proper working order.

Amazing customer service!!!!!!

The hotel staff is the best. Whenever I request something, it is automatically taken care of. Eli and the manger are the best. I highly recommend this property.

I like the location. Here's breakfast offered for an extra $5. Hot coffee or hot water for tea is also available only in the early morning - it is very inconvenient and limited. I believe that coffee and boiling water can be at least available around the clock; so there is no microwave in the room and no coffee pot or kettle. It's a disgrace.

So much better than we thought for the price we paid. Its very family friendly and the rooms are very comfortable and clean.

Bed very comfortable slept like a baby

Clean Room

Exceptional

Superb

Everything was great

The service , staff, amenities, parking were good. My observation is about the carpet in the room and hallways, need to be replace. Otherwise is a good place to stay with great location. Everything near by. Restaurants, mall, gas stations. I will recommend.

It’s a great place to stay it have places near by. I will stay again

Good and quiet stay !

All good a bit dated but fine Noisy guests

good value for price carpets seem dirty

Exceptional

Exceptional

We really enjoy staying here. It’s 20 minutes away from Disney and cheap and clean.

An old kind of beat up building. Was clean, toilet didn't flush properly.

The property is outdated and the bed was very uncomfortable. After having a surprise 18 hr layover at the airport, we spent the night out of desperation and I regretted picking this hotel once I laid down on the rock of a bed. Also, our main light by the beds was broken and we had to unplug it to shut it off for the night to sleep.

Fine hotel

The only thing decent was the shower feature. Unfortunately it had a lot of hard water build up. The mini fridge has mold and didn't work (I have pics) the main door has a broken lock (didnt feel entirely safe) the lady at the front desk that work 5/16 around the 2:30p shift was rude and lied to me about check in times (she said it was 4p), plus she tried to charge me an early check in fee for an hr but I was 28ish mins earlier than check in time which was posted everywhere for 3p. It smelled like old wetness, the sheets had stains. They charge for breakfast (not worth it) go to kekes!!! I DO NOT RECOMMEND!!!

Exceptional

Good

Overall the stay was great. No issues at all.

I had booked 3 rooms. The first room was good, the second room I struggled every day where my room key was deactivated and each time I had to get it fixed. The third room the ac wasn’t working very well. House keeping didn’t come every day

great prices good hotel

The employees are always very nice and accommodating Everything was good

Passable

The employees are always very nice and accommodating Everything was good

Very nice person mr Elie good guy. Place so quiet I like my next hotel in Orlando Fl.

Very nice person mr Elie good guy. Place so quiet I like my next hotel in Orlando Fl.

Very good

It’s a good stay affordable and kind staff members

The staff is trilingual, English, Spanish and French Creole ha ha ha ha ha very friendly staff. This property was a hotel prior franchise unknown. They continue to remodel areas section by section the 3 o’clock check in is somewhat annoying but one could cut corners on this pending the basketball team in the NBA Orlando Magic the town seems to be dominated by universal Studios universal Corp. this is a good commercial section near the Florida mall mixed Neighbourhood great location with a Wawa store Dunkin’ Donuts and McDonald’s less than five minutes away, pending etc…

Comfortable, clean Nothing

Comfortable, clean? Nothing

If I wanted to change rooms I needed to pack everything up at 9 o’clock in the night Go downstairs to pick up another key Because nobody could even bring me the key to my room

Property is extremely run down. The bottom of the toilet was leaking and the room smelt stuffy. The lady who checked us in was amazing but they have a deposit fee that nobody is aware of they say it gets refunded but I’m still waiting on it. The carpets are stained. We had some questionable stains on our pillows and there were holes in the ceiling. I’d pay the extra money to stay elsewhere next time.

The pool was nice and we enjoyed the air conditioning and the complimentary wifi. On our last night, around 10:30 pm, as we were getting ready for sleep, someone accessed our room, literally opening the door. If it weren't for the safety latch, they would have gained access to our room. This made us feel very unsafe.

You get what you pay for , a very nice secluded hotel for cheap

Good hotel, clean, friendly staff. Would stay at again.

Good

Fantastic hotel at a fantastic price and location

Yes to both

Clean, nice pool, front desk was great

We stayed here for the weekend. The staff are pleasant and friendly. The room is clean and nice. The only problem we had was there was no microwave and hot water in the shower so we just thought it was a slight problem but the next day there was still no hot water so I called the front desk and told her that we don’t have hot water since Friday night. The lady helped us showered in another room which was a great decision of her! Heads up for this lady for helping us out! Over all the hotel was great to stay! Thank you very much

The staff was friendly and nice pool. Needs a few repairs but nice place.We will use them again

Very good

Ideal for our short two night stay before driving to the Gulf of Mexico Breakfast was sporadic. Depends what they had available

It's a very basic hotel and in desperate need of renovation but in a good location to miller ale house and the fabulous Florida Mall. In need of renovation and the carpets in the hallway are threadbare. If you get it cheap there's the reason...

Nothing Asked for crib and receptionist said she was too lazy to bring it up to my room so I had to bring. No water anywhere in hotel and all ice machines empty. Beds were incredibly uncomfortable. Shower curtain broken. Window was falling off meaning we couldn’t close it and the room was generally unclean.

N/ a

Nothing Asked for crib and receptionist said she was too lazy to bring it up to my room so I had to bring. No water anywhere in hotel and all ice machines empty. Beds were incredibly uncomfortable. Shower curtain broken. Window was falling off meaning we couldn’t close it and the room was generally unclean.

the cleanliness of the first room I was given had bugs all over towels and bed (not sure if were bed bugs). When I told the staff I thought it was bed bugs he didn't apologize or seem surprised , he said okay let me change your room and gave me a different room. I couldn't go to a different hotel because my flight didn't arrive until after 12am had a early cruise departure the next morning that was 3 hours away from where we were so we had to settle on it for the 1 night. The 2nd room was clean and better.

Exceptional

Clean. N/ a

price and location the cleanliness of the first room I was given had bugs all over towels and bed (not sure if were bed bugs). When I told the staff I thought it was bed bugs he didn't apologize or seem surprised , he said okay let me change your room and gave me a different room. I couldn't go to a different hotel because my flight didn't arrive until after 12am had a early cruise departure the next morning that was 3 hours away from where we were so we had to settle on it for the 1 night. The 2nd room was clean and better.

good

keys didn’t work even after going to get a new one and was not as nice as advertised

Outdated

Excelente

don’t expect glamoir. Clean, but not much to it. Just an easy couple of nights.

It was awsome

Excelente hotel

Yes

Man at check in extremely rude wouldn’t even allow a reason for early check in had to wait 4hrs to check in. Room was a bit dingy but smelled clean. Room service only came once they forgot the towels. Pool had no lights to swim later in the evening.

Everything Nothing

Everything Nothing

Todo bien

The place was nice it was clean very helpful staff nice pool Nothing

Nothing

We miss microwave

Thank you

Everything

Everything ?

We had a wonderful stay

Staff

We need microwave pls

YOU HAVE BEEN GREAT

Very good

Awesome service and very clean

Nicest people around.

Excelente servicio personal amable muy limpio todp el desayuno super bien lo necesario..

Smoke free , clean. Need to update furnitures

💪

El hotel se ve muy viejo , el personal es muy amable

Rose at the Counter was great provided excellent service and had everything ready for my check in it was only 1 night stay but it was worth staying there definitely will book again

Very comfortable and clean I got a very nice sleep the two nights I stayed, and the breakfast was lovely too.

Decent for the nightly rate & clean

Staff on site 24 hours very helpful for late arrival. Key card didn't work and staff accompany guest over to verify and used own card to open room. Breakfast available for a very reasonable fee. Will stay again if in area.

Check in was smooth, limited elevators, had to walk up stairs to get to the room, when trying to open the door it would stick so bad I also had to literally kick the door open after using the hotel card to open it. I went back down and told the receptionist about the issue with the door and all they said was " Oh Ok" no offer to have someone come look at it or check it out, nor did they offer if I would like to switch rooms. Needless to say we will not be staying there again.

Clean room, friendly staff, some renovations but basic maintenance required: a seal in the sink and reattach the shower rod to the wall so the curtain stays in place.

Baby was very helpful and good energy person. The room was clean and AC works perfectly.

Great staff, quick to fix an issue and very affordable.

Staff was very friendly and very welcoming feels like family there the only thing I was suggest them fix their water in the shower and the water in the sink. Let it come out more and hotter quicker and then they’re starting to be roaches.

Strong orange cleaner smell

Everything ok no problem at all

their way to assist guest.

Good cost benefit

Súper

Some staff members were more helpful than others. Parking was easy, AC turned on but didn't cool the room

The young lady who checked us in was very friendly amd knowledgeable of the area. The rooms were ok, I had to requeat and iron and ironing board and it took about an hour. Its located near a couple eating spots. Over all.the stay was average. No big complaints.

Front desk is bilingual

Good

I liked everything about this hotel first time in Orlando and it won’t be my last

great character, beds were a little soft and no coffee maker in the room, bummer, but great stay.

Excellent price was right great staff good location

For the price we paid the value was decent. Nothing too horrible to discuss in. The bed was actually quite comfortable. For those people who are very picky this is not the hotel for you. The hotel and rooms are very outdated although the lobby is nice. They definitely need to get new carpeting for sure, the carpeting felt like it had outlived its days. The staff was not rude, but nothing above and beyond. Again, I felt that I paid for what I got.

The public area was neat and clean My room there was standing water in the bathroom sink. With bugs coming out of the drain hole In the sink

Great

The fridge was frozen their was no ice in the ice machine

Excelente ubicación

Very nice Nothing

The room was clean and the staff was very nice.

The room was really dirty. The bed had stains on it that looked like blood, the room and bathrooms were dusty, and one of the lamps did not work. We didn’t feel comfortable so we ended up leaving.

el hotel muy céntrico cerca de Florida mall y restaurante colombiano que Bueno lo recomiendo volvería a quedarme

A/C nice and cool.The two women who helped me check-in were extremely helpful and made me feel welcomed. The room was clean and the bathroom spotless.

Yes

Water was cold after first day

The room was so outdated. All of the doors and walls were scuffed. The bathroom light only worked half of the time and hesitated to even turn on when it did. The shower curtain was too small for the shower and unable to close, the room smelled musty, and the switch to the lights next to the beds didn’t work, someone had unscrewed the lightbulbs to turn them off and on….

Overall it was a good stay

Room was dirty, no ice machines were working, there were roaches in the room, Room was dirty, there was a hike in the wall. Overall, hotel was disgusting

This hotel was average. It was affordable and close to the airport. Looks nice from the outside with white painted exterior and black windows though the inside was dated. Our room was clean except it looked like there was some mold within the grout of the sink and shower. The beds were comfortable. The pool area was quite nice and there bathrooms and towels out there and the sunset over the pool was lovely. We left before breakfast so am not able to comment on that. Parking was free and ample. One strange thing is that there were no paper towels in the public restrooms, only tissues which were placed in a way that suggested to use those instead.

Good location. Good value Isn’t taken care of very well, no hot breakfast, outdated

Clean room and responsive staff

It was dirty . The bathroom door damaged and couldn’t close properly

It was very affordable. I didn’t have the breakfast but there was a nice lobby with breakfast area. I just laid over from the airport and left next morning so can’t rate much but room and bed were comfortable and shower worked good. It’s a little worn but to be expected if they are keeping those prices lower than competitors. I would stay again so nothing that really bothered me

Not a great place at all. We only needed to sleep for a few hours for an early flight otherwise we would never have stayed there.

A nice surprise on the road. We booked at the last minute during the night, and it was a great surprise to find really nice people with a natural calling to serve and help. Elie was very helpful and professional throughout. It's not a fancy or new hotel, but it’s very convenient, and the staff doesn’t give you a hard time.

The room was clean but dated. There was a refrigerator but no microwave in the room.It was good but not great.

There was no room cleaning during our 3 night stay.

I just needed an overnight stay and was only there a couple of hours. The room was spacious but very dated decor.

Room was not updated bt it was clean

Le personnel tres courtois ,établissement très propre ,proche de centre commercial

Water issues. You have hot water, but now way to temper. Sometimes the ac give you some issues. Beside that the place is ok.

Parking was easy. Clean room. Air quality good in room.

Parking was easy and secure, climate control kept the room very comfortable!

The property is showing its age. Check out is early at 11:00 a.m. and when requesting even an extra half an hour to an hour there is additional charges.

Everybody was nice there. Staff was amazing.

Breakfast was not included as advertised, it was 4.99. The lights in the room didn’t work, the tv remote didn’t work. We did not get a handicap accessible room as requested until the last day.

The room was filthy and outdated, and finding parking was an absolute nightmare.

It would be nice to have a microwave and trash can in the rooms

Yes

Location and price Old style and doors left unlock from outside unsafe.

Older hotel, rooms were clean & comfortable, good location, close to airport.

All food

No bueno

Orlando Palms is now on my list of hotels when I visit the city as it exceeded my expectations. The room was clean and spacious. I didn't need to use the phone but it would have been nice to have one in the room to call the front desk for possible suggestions of things to do or if housekeeping was needed without having to go all the way to the front. Will definitely stay again and highly recommend!!

The WiFi was very slow, the room was not cleaned properly, the shower curtain was a while foot higher than the tub letting all the water come out, and the pool filtration system started sounding super loud early in the morning.

Not luxury, but for what it is it’s great!

Room was clean but old. They didnt honor what we won on the spin the wheel. We got free early check in, they couldnt refund us that so they offered free breakfast in which we went and it wasnt even open. Was told no breakfast on Fridays. Had to go elsewhere and spend more money. Nothing else was offered in return except for a late check out option. Pool had a ton of bugs in it and hadnt been cleaned so we didnt swim. Its comfortable for a inexpensive place but dont expect anything else than a bed and shower.

Great! Good price.

The AC worked perfectly! The staff very friendly, and It’s reasonably priced for what it offers. I enjoyed my stay

Nice hotel staff very nice they did give me wrong info about the taxi guy but that’s ok . And I feel like breakfast should be included . But overall hotel is nice

Great location, clean, friendly and helpful staff, great price. Couldn't ask for anything more.

No tenian mi habitacion disponible al momento de check in y tuvimos que irnos a otro hotel

🌟🌟🌟🌟🌟

We booked for 1 night to get to the airport. Arrived at 10 pm as previously had told them. The room was the furthest away top floor as there could be. When I asked why, I was told, 1st come 1st serve earlier in the day. Bath sink damaged by smokers/burnt. Wall had a dent and a number of screw holes exposed. It worked. Vehicle was free parking and safe.

Nice multi function shower. No microwave or washcloths in room. Had to go to dollar store and buy sponges to shower with

SEVERE BED BUG INFESTATION. This was reported to staff and front desk and nothing was resolved.

All good

The location of this hotel wasn't too bad. It was close to the Florida Mall within walking distance. The hotel itself wasn't great the room was basic all we needed as this was a last minute booking due to our flights being canceled. It was hard to get things we needed extra towels, pillows and soap for our stay. The property seemed very unorganized. The best part to this entire stay was one of the hotels employees. Her name was Baby and she made the stay as pleasant as she could. Every evening we came back we were always hoping to see her just to say hi. She was a great employee treated us really good during our stay also adding in a little comedy and being very personable. She would be the type of employee any business would be lucky to have. Although we won't probably ever see you again Baby your Canadians are gonna miss you. Thank you so much for all the hospitality and great laughs!!!

The location of this hotel wasn't too bad. It was close to the Florida Mall within walking distance. The hotel itself wasn't great the room was basic all we needed as this was a last minute booking due to our flights being canceled. It was hard to get things we needed extra towels, pillows and soap for our stay. The property seemed very unorganized. The best part to this entire stay was one of the hotels employees. Her name was Baby and she made the stay as pleasant as she could. Every evening we came back we were always hoping to see her just to say hi. She was a great employee treated us really good during our stay also adding in a little comedy and being very personable. She would be the type of employee any business would be lucky to have. Although we won't probably ever see you again Baby your Canadians are gonna miss you. Thank you so much for all the hospitality and great laughs!!!

Everyone was very friendly and nice 😊

The carpet of the room was dirty, the air condicionair was malfunctioning and the frigobar was broken. But, must of all, the back door wich gives access to our room was 24/7 open, with zero security.

Very clean

Staff fabulous!!!

Shower stall rod uneven caused water to go on floor rod needs adjusting even not one end higher that made the rings slide away from faucet causing flooding on floor. Also no wash cloths and toilet was running g all night.

Good energy very stimulating.

And staff good relationship

The room would have been great, but the fridge did

It was convenient, near the airport, inexpensive, staff was very friendly.

The room was clean and the staff were courteous.

It was easy

Nice people at front desk

We returned to our room on evening to find about 1/2" of water covering the floor of our bedroom. We used our towels to clean it all up, but we woke up to the same problem in the am. We contacted the staff who sent maintenance personal to clean it up. It was determined that the leak came from an air conditioning unit next door. This was a 2 day affair for which we were given a gift certificate for $25 to the gift shop and told this was the best they could do

Good room

Short stay, but staff were great & I had a very comfortable stay.

The real highlight of my trip was Eli. He was absolutely incredible, so caring, helpful, and genuinely kind. He went out of his way to make sure I was comfortable and had everything I needed. He answered all of my questions, shared great recommendations, and always did it with a warm, positive attitude. You can tell he truly cares about making guests feel at home. Great coffee too and other breakfast items available which was nice.

location is good, but they charged my credit card with two extra breakfasts that I never had; I complained and they never refunded me.

Simple room and spacious.

The room was nice and the staff was friendly. One night the fire alarm was constantly going off all evening and night.

Never have a problem with my room.

Fire alarm comes and go very load.

Fire alarm went off every few hours for the entire stay. I put in 3 requests to fix my clogged toilet in my room, had to use the bathroom downstairs. Beds were clean. Only one ice machine was working out of the 3 I saw

It was alright

Terrible outdated hotel. Fire alarms went off every half hour. Had to check out and go to another hotel. Was told I would get a refund. Sure enough the property denied my refund claim through Expedia. So now I’m out money. The best thing about this hotel was the front desk lady Baby. She was calm and nice during this. She can’t control the fire alarms. I’m sure her manager is the one denying my refund.

Old hotel, the room I was assigned was decent, rates are unbeatable. The fire alarm had some issues while I was staying and kept going off.

When we first walked into the bathroom a towel was shoved in the toilet

Alarm 3 Times in the night , no hot water and the place need some work

Fire alarm would randomly go off every hour or so for no reason. Impossible to sleep. Internet also went out

They had fire alarm goes off every 15 minutes at night time while we are sleeping

Friendly staff

Beautiful people work here. The front desk lady and the gentleman working the front desk together were fantastic, super friendly. Yiu can not put a price on friendly people. I would recommend and travelers traveling to Orlando to stay here. Thank you for a wonderful stay.

Very nice staff !!! Love the availability of the stores around ,good conftuble beds. It could use a bit more modern but is clean smells good and that what counts !! Will definitely stay again.

Room very outdated Carpets were disgusting Bed was comfortable Very outdated bathroom shower and toilet

Staff were very nice. Room was ok. Very clean. Still Awaiting a call back from the manager regarding two charges that should not have been charged to me. Reported yesterday. Still no response. Hopefully hear on Monday???

Nice

Yes frig broke toilet ran thru all the time tv didn’t work right

The staff was very professional and the rooms were good. Comfortable beds, working tv, decent bathroom… the main lobby was pretty.

Great place

Baby at the front counter was lovely. Its not a resort but it was fine for a night ot two

The staff goes above board to ensure that all our needs are met. Eli and Cecilia, the manager, always give exceptional service. They always make my stay wonderful.

Clean room. Easy check in and out

The lady at the front desk was FABULOUS! I tried to remember her name(to no avail) but she was so kind as well as accommodating.

Muy comodo y bueno por un precio economic

O quarto estava impecável. Porém o café da manhã poderia melhorar.

I thought I was at a motel. The front desk service not helpful. TERRIBLE

👍

I would stay again at this hotel the next I come for a trip.

The room was not clean. The ice bucket was gross inside. When housekeeping brought a new bucket they said nothing. Thought it was really bad that they did not apologize for it. When I tried to call the hotel before we went there no one ever answered the phone. The breakfast was not available one day due to an “inconvenience” - pretty sure they had no plans to have breakfast that day. The pool was very cold!! Not at all worth the money I paid.

The staff was great - rooms were clean! Highly recommend

It’s nice and convenient

Shower had large crack in wall at ADA handle. All the metal in bathroom was so rusted it left rust stains on the towels. Hot and cold water was reversed at bathroom sink. Door card key malfunction and had to be reset by staff. There was only one small trash can and it was located in the bathroom so it was very inconvenient to use. The only microwave was located in the lobby which required a very long walk from our room to use. The only cart was located so far away from the rear entrance that it was not reasonably accessible at the rear entrance. The lack of a washer and dryer was very disappointing.

Parking is great. It is near major roads . It is near most stores and good restaurants .

Room and bathroom dirty, staff did not care

Room is old staff were nice

Rooms were nice staff friendly convenient hotel to the theme parks

Staff was courteous but the room have 1980s feeling, the carpet on floor was dirty (old carpet).

Check in was fine. Proximity to an already sold out hotel for a conference I was to attend is the only thing going for this place. Many issues with my first room, and the morning desk attendant was not wanting to accommodate a room change. Caution.. AC unit in the first room was obnoxiously loud when frequently kicking back on through the night causing loss of sleep. No hot water in the shower next morning, no washcloths(either room), or hair dryer, in the first room. There is a mini fridge, but no microwave or coffee maker. And there are no vending machines, so make sure you carry in any beverage you may want. Lobby looks nice which is very deceptive for what you get once you venture down the hall. Carpet all over was tattered and old. Part of upstairs hallway has bad odor. Hotel needs lots of work.

Rooms are outdated but clean. Bathtub didn’t drain well, water pressure was low and no washcloths. Our key kept deactivating, but for the price, it was a comfortable bed to sleep in overnight.

Wouldn recommend

For the price and proximity to airport it was fabulous. Also the bathrooms shower fixtures are awesome waterfall or rain shower. Its great place friendly and clean for price.

Yes i was very satisfied

I dont get a room went i arrive they had no rooms for me and i still waiting for my refund

A/ c didn’t work

Eli made our stay amazing!

Friendly staff. Location.

Room not good at up

The rooms are out dated and the walls in the shower area are falling apart do to moisture not being exhausted because the fans dont work. The shower head thing leaked so bad had to put extra towels on floor beacuse there was only 1 shower curtin no vinyl inside curtains. And do to all this extra moisture there is definitely mold in the shower stall and shower area.

All perfect

Room was very clean

I spoke with the recepcionist 3 times about it and they never fixed it. The bathroom air extractor did not work either and they never fix it. Only 2 small pieces of soap for 4 days and 3 nights. I would not recommend this hotel to anybody.

THEY *KNOWINGLY* GAVE ME A ROOM WITH A BROKEN TOILET AND THEN REFUSED TO REFUND ME! Morning after checking in, I found the toilet wouldn’t flush. Before I even reported it, a maintenance technician came by to fix it, so they had the trouble call before I checked in and still put me in the room! I complained to the clerk and he said “I don’t do maintenance. I just check people in. The room is non-refundable.” Fine. I’ll get the refund from my bank!

Eli!

Eli, Eli, Eli! All the staff was amazing really helpful, beautiful lobby nice spacious rooms, quick elevators, clean lots of parking convenient entrances breakfast available for five dollars great deal

Didn’t stay at the hotel check in was to late 4 pm

Hotel had lots of issues going on . I spent almost a day without water and the next day alarm keeps going off and light was in and out .I had to check out early because of all those issues going on . Still waiting on answer for a refund no word yet .

The staff is super nice and accommodating. The rooms and lobby area is very clean. I gave 3 stars because of a few things. I did not receive wash cloths in the bathroom and had to wait until next day to get a few. One microwave in the lobby area, so it’s a waiting game. The fire alarm went off quite a few times during my stay

Very dirty Area did not seems safe. Run down. Would never stay again!

the room was old but clean, staffs were nice for everything I asked, the location was perfect enough near the airport

Immediately after my credit card was stolen and wiped due to fraud, I contacted the hotel to explain the situation and request a refund or partial refund. I called four separate times, and each time I was told, “Let’s wait for our manager and solve this.” The manager was never available and never followed up. On the morning of the 29th—the date the stay was scheduled to begin—I called again to cancel the booking to avoid further confusion or charges. The receptionist confirmed the cancellation, but no refund was ever issued. I understand that this was listed as a non-refundable booking. However, this was an exceptional circumstance involving credit card theft, and I contacted the hotel immediately and repeatedly, in good faith, to resolve the issue. I have never canceled a hotel booking in my life, despite frequent travel and multiple bookings through Expedia. The complete lack of communication, follow-through, and basic understanding in this situation is unacceptable. I have records of my calls and will be documenting this experience publicly. I travel to Orlando often for business, but this experience was unnecessarily stressful, time-wasting, and deeply disappointing. I am requesting a proper review of this case and appropriate resolution.

No chairs in the room

The stay had no real issues, but the room was quite dark, the lights in the bathroom struggled to turn on, and the room features were quite poor. However, for the price the stay wasn't bad at all. I'd recommend this hotel to anyone traveling solo that wants a cheap room.

We only had bath towels and nothing else

Price was fantastic and the quality was well above the cost. It was clean and smelled nice throughout my 4 day stay in a single room. Free parking, location and overall appearance were solid. The only cons were the shower water temperature was scolding hot after the first day, room maintenance never came (which I’m okay with, I prefer it at the end of the stay) and internet dropped out one evening. I highly recommended if the price is consistent and will stay again in the future.

Close to tbe Airpor and mall

No more than two towels .."the others are locked up and I am the only one working. I don't have access". Room was filled with broken and dirty items.. smoke detector wasn't even on the wall, exposed electrical wires hanging in the fridge. Absolutely awful. Google reviews are great due to hotel staff manipulation. For example, spin some wheel at the front to get an early check in or a free drink.... but only after you leave a review.

Nice one.

Clean and spacious rooms, comfortable bed, staff was warm, welcoming, and attentive. Along with reasonable price

Las instalaciones estaban impecables, cómodas y bien cuidadas. Cada detalle demuestra el compromiso del hotel con la calidad y el servicio al cliente. El personal siempre estuvo dispuesto a ayudar, con una sonrisa y una actitud servicial que realmente marca la diferencia. Sin duda, recomendamos este hotel al 100% y volveríamos sin pensarlo. Gracias a todo el equipo por hacer de nuestra estadía una experiencia tan agradable.

The neighbor does look that safe. The hotel is soar of depressing. The room was clean and it was fine for one night. This is not a vacation or business hotel. The front desk clerk was helpful.

first night no hot water in the shower. Far walk to room hAd to walk down 4 hallways to elevator. No pressure in shower-head

Staff was courteus, room was clean. Paid breakfast was cheap but basic. My only complain was failure of hot water, which seems to be a recurrent problem, water wasn’t frozen but cold, something you don’t expect for the morning. What I like the most is its location, because it’s close to Florida Mall, Ross, BestBuy, and 15-30 min at most attractions. If hot water is resolved I’ll give you 5.

The room had it small faults, as of only having one wash cloth for two adults in the room. Having a desk with no chair, and no Iron and ironing board

Elie and Rose continued the excellent service

No hot water in the shower. Dirty carpet in the room and hallways

Yes

Could not check in because I was not 2. No information that there was an age requirement

Great stay. Clean rooms and friendly staff.

Terrible place

The staff was very helpful and great 👍😃

good

No heat

The room was a bit warm couldn’t turn the heat off but didn’t request help either. Comfortable bed clean room good price

Verry good

Behind the TV there was food on the ground dirt behind the bed. The first room we went into the light didn’t work in the bathroom over the sink. Then the staff changed us to another room. The cleaning chemicals was very strong. That’s all you could smell even smelled in my clothes. Side door on building did not lock safety issue. not a good way to operate a hotel. Obviously the only thing that they care about is making money not what the condition of the hotel is like.

Room pretty clean. Sta

Baby was amazing as usual. All quite smooth

Unfortunately, my stay at Orlando Palm Hotel was one of the worst hotel experiences I have ever had. I understand this is not a luxury hotel — however, there is absolutely no excuse for the unsanitary conditions and extremely poor housekeeping service. From the very first day: • The room had an overwhelming and unbearable odor, a mix between urine and curry, so strong that even air fresheners had no effect. • The bathtub was dirty, clearly not cleaned after the previous guests. • Housekeeping service is practically nonexistent: – They bring clean towels but do not pick up the dirty ones. – They do not make the bed or clean the room at all. – Basic cleaning and restocking simply do not happen. Sleeping in a room that smells bad, is dirty, and receives no proper cleaning is not just an inconvenience — it is a serious health concern. This hotel does not only need renovation; it urgently needs proper sanitation control and supervision of its housekeeping staff. I absolutely do not recommend this hotel. There are many better options in Orlando for the same price — or even less.

While check-in was fine and the lobby looked welcoming, the room was in poor condition. There was no chair, no microwave, no options for charging outlets, and the walls had peeling and stained paint. The bathroom faucet knob was broken, the vent was dusty, the towel rack was rusted, the wooden door was chipped, and the sink counter was damaged. Since we were flying out in the morning, we decided to stay for the night. When we tried the shower, there was no hot water at all, so we requested a room change. Unfortunately, the new key we were given didn't work, and we had to go back downstairs again for the fourth time to get another one. The second room was slightly better, at least it had a chair but overall, this was probably the worst hotel experience we had during our entire week-long vacation. The hotel has to do better. Pictures were taken. Rating can be close to a 1 but I’ll give a 2.

Need to update all the Rooms and clean all better

Air conditioning made too much noise and we had no hot water, nice staff and amenities.

The staff was above reproach with special mention for Eli as he was very professional and kind. A personality not easily forgotten!

Hotel was clean. Thank you

Very Comfortable ,Staff was friendly. super clean would stay again

You get what you pay for. Bad neighborhood.

The room had a weird smell and there was some dry paint all over the carpet in one corner of the room . Really outdated bathroom. Bed was ok but made noise on every turn. The rooms can be improved significantly.

Yes

Staff was fine but when I got there they gave me a room, me and my girlfriend go up to the room only to find that there was a woman inside and then we couldn't get the hot water to come out in the shower

We had traveled from MN and all we wanted was to rest. When we got to our room it was a construction zone. Pieces of drywall all over the floor the beds and in the bathtub. I have never experienced something like that. When we told the front desk she said they only had a one king bedroom left for my family of four. She was not able to accommodate us. It was the worst experience. She went on to say that she may not be able to refund us.

Accommodation was great , clean and not too expensive

The room was a bit old and the toilet needs to be secured. Baby, the front desk lady is absolutely amazing, she was kind, friendly and made sure everything was ok. Morning front desk people could be more friendly. Otherwise the Hotel was great

It's was very nice

The facility looks nice from the outside, but a closer look tells a different story. First, I didn’t get the room I had paid for. Second, there was no hot water. Third, there were prostitutes in the lobby. There was also visible mold in the bathroom and showers. On top of that, there was no coffee maker in the room and no washcloths. After talking to the friendly desk manager, I found out there was no spare laundry. The desk manager was the highlight—he definitely deserves a raise.

The room was spotless the staff was very courteous except for the night guy this morning when I got up they were supposed to have coffee and the guy looked like he'd been sleeping all night and there was no coffee but other than that the stay was absolutely fantastic I enjoyed my stay it was peaceful quiet comfortable bed love the shower and would stay again definitely would stay again

no warm water, sketchy area, rude front desk agent. cheap tho

Hotel was just sufficient. Breakfast bar complete joke even if was only $5. Luke warm water for shower. 4/10

Water was cold, room has a musty odor. The hotel has a musty odor. The 1st day breakfast was awful. Work out room was closed

Yes

There was no hot water to take a shower in the mornings. I complained several times, but no one resolved the issue.

The room was great for the price I could not complain, as a HSK inspector the room has some slight imperfections but again for the money was a great stay. Would definitely book again :)

Very convenient location

The room was clean, the rug needs an upgrade and the shower head they have installed really suck. The pressure is too low. The staff was OK but not the friendliest.

Staff was great but hotel isn't well kept needs upgrades throughout

Was an ok experience

The water pressure was so low you barely could use the sink and our hot water didn't work at all. The staff member overnight was not informative at all! I asked for a manager to call me and no one did. By far the worst stay and we were literally there for only 6 hours.

Place is older but maintain well. Staff was very nice and helpful. Would stay again.

Sketchy area and neighborhood, hotel was very old and in great need of new furniture and a remodel. Pros are that it is located in walking distance to Dunkin, McDonalds, and a convenient store.

Awesome staff. Rooms need updating but need and towels clean and comfortable.

Nice staff, clean and cozy, convenient to all . Thanks .

Was a great experiency just need to get better in hygine products and customer service

The room was clean, the tv remote didn’t work, there was nobody at the desk when we tried to check out.

Air conditioner was so loud we had to turn it off, toilet felt like it was going to fall over when you sat on it and there was absolutely no hot what when we tried to take showers. Whole building was filthy. When informed staff about the issues they just shrugged their shoulders.

Front desk staff is really friendly. Quiet hotel and plenty of parking.

Yes indeed

been here about 4-5 times now every time we pass by orlando and never any complaints! everything’s always clean and tidy. great area there’s a mcd and a wawa right across the street. would be nice if they upgraded to even the cheapest of smart tvs instead of just satellite channels but maybe i’m just asking too much.

Room needs renovation and we have no hot water on our 2nd day. Staff are friendly and efficient. Location was great 15 mins away from the airport.

Very good

Room clean , parking accessible, AC good

The entire hotel smells like fumigation chemicals mixed with marijuana. The carpets are extremely dirty, to the point where you can’t even tell their original color. All the furniture was broken or poorly fixed—inside the room, in the bathroom, and even outside. The beds were in terrible condition, there were barely any working outlets to charge our phones, and everything felt neglected. The pillows smelled awful, the sheets were dirty, and the room had a strong chlorine and bleach odor on top of everything else. I did not feel comfortable, safe, or at ease at any moment

Room was outdated no hot water in the morning plus the front desk person was super rude

Was not all the way working properly.

This place is nasty. The air freshener is too strong. There’s mold everywhere! We’re literally checking right out & going somewhere else

Our room was double booked!! I’m still waiting for my refund!!

I call the hotel to let they know that I will be at the hotel around 2 am they said that is ok and when a went to the the check in they not have room available.

Dirty on old

Loved it.

The hotel is need of a major face lift. The carpet is dirty and patches with tears. The dresser drawers were broken and all off the tracks. It was so bad, we left and booked another hotel. Never stayed the night.

Yes

Staff was kind. But room was just low quality in almost every facet. For a cheap stay for a day or two, it’ll do in my opinion, but that’s about it.

Great

The room myself & girlfriend stayed in should not have been rented out to anyone because it needs maintenance work done. Shower did not have hot water only one of the shower knobs worked & it was hot water. The other knob would turn but did not run any water. The bathroom sink faucet sprayed water all over the counter top, the one lamp in the room needs a new switch to turn it on and off. Was not to happy when we got up early Saturday morning to take showers & discovered there was no hot water!

Staff were friendly and helpful. The room was good although no phone or microwave so could be improved.

Cheetos staff. Clean room. Comfy pillows.

Decent

Very friendly staff.

Excellent

The check-in staff was very friendly and welcoming. Our room had a very light bleachy smell, which made us feel as though the room was cleaned well before we arrived. Our stay was excellent, with no problems.

Everything was good

Some locks like the bathroom are not functioning and will take too long to open the main door lock.

The drawers were falling out in the entertainment center the fridge was missing a leg and if you tried to open the door it tried to fall out of the cannet.i was over charged for my room from Expedia and staff couldn’t do anything about it . The room looked nothing like the web site. I would not recommend this place to any of my friends and I will never stay there again.

Not clean, Smells window broken, carpet dirty

I booked two rooms and both room no hot water, they knew about it and still booked the rooms like this. They did move us to a different section of the hotel but don’t know if this was the right move. One of the new rooms they haves us have bed bugs. The staff was polite but the manger wasn’t but later change her attitude. We will never stay here. They need a lot to fix. From rooms to outside the building.

Was a very nice hotel some the best front staff I had met and so helpful

very friendly and supportive sutomer service. clean and safe

Awesome

Big issue for me ( I don’t walk very well anymore) Also room was nice except for no microwave. Staff was nice. Mostly good value.

Their was no hot water or heat in my room. Told the front desk and they gave me and my husband a soda and milky way for the inconvenience..

Location, parking and cleaning in general are good to great

Front desk staff was nice and the hotel was handy for an overnight stay. It was a very basic hotel room as expected for the price and only frustration was there was no hot water for the shower which I saw on reviews also

Room was clean. Property clean. Front desk associate, she was super nice.

Room was clean. Maintenance guy was courteous when he brought us a shower curtain. While he was there I made sure he knew the window was already broken.

Staff very helpful beds comfortable rooms clean

The room was very clean. But I love to take hot showers and the water pressure was horrible. And it was no working ice machine on our floor. The breakfast was not good at all had to pay 4.99 for it.

Room was clean. Property is clearly old and would need to be fully remodeled. The night was $40 so you know it's not going to be a Hilton. For the price it was satisfactory. One thing is that it was quite noisy during the night like people would make strange noises. The staff was friendly.

Clean room nice and good staff

It’s was good

There was no hot water in shower from night to morning

Room was clean. Pool area was AMAZING

The wing of the hotel we were placed in was covered in mold and had no hot water. I left as soon as I could and the hotel refused a refund and expedia refused to help me with anything either. Awesome.

Yesss 👏

Where do i even start. This place did not meet my expectations at all. To start off we began having issues with our warm water in the shower on our first day which was quickly fixed by staff but had to have the issue return later on and not be fixable. They offered to switch our rooms but took over an hour to actually switch us, in which i decided to just leave after all of the other issues. The hallways reeked of humidity and mold, which they only put an air purifier that would work for only about 2 hours and the smell would return. We found roaches in our room. The surrounding area doesn’t appear to be safe as well. I decided to give this place some grace the first few days but I definitely could not take it anymore. This place is good for maybe one night, not many.

This great thank you for your service

Service was great

“Liability” for under 21 even if military so not allowed to stay after already paying online, I want a refund

The Staff are amazing and they helped at every opportunity!

Key cards were not working repeatedly. I put in a request for housekeeping like i was told to do and my room was not cleaned. The first room we went in the AC was not working. Got locked out of the hotel from one of the times the keycard was not working. Had to get it fixed 4 times. It was one of the worst experiences I've had the mispleasure of enduring. Will not return to this place even if they were the only hotel with a vacancy for miles.

Yes

Room was clean. No new towel offered. Friendly staff. Close to the mall and restaurants

. I stayed at the Orlando palms hotel the for two night and I was supposed to stay last night as well. However, I checked out early (yesterday morning) as i had a handful of issues in my room. First, we had no hot water AT ALL so we had to take cold showers. Then, after taking a cold shower, the shower curtain fell on me! Lastly, our faucet either barely had water coming out or sprayed completely all over making it barely usable. I don’t like to complain but with this kind of stay I would like some kind of refund for my room.

They didn't clean our room our next day stay there.

I checked in later about 6:30p and the next desk clerk was polite. At around 7:30p I found I had no blow drawer. I went to the front desk where I was told she was the only employee there and had no access to housekeeping. I went to take a shower and there was no hot water. Not in sink either. Next morning still no hot water. Cold shower and no hair dryer for 6:30a check out. When reported to desk clerk in AM he just smiled and said , " sorry about that". The hotel itself was fine except for these issues.

There is no AC and the staff was just rude

yes

I checked out 10 minutes after checking in. They had no hot water and said the boiler wouldn’t be reset until maintenance came in the morning. I’m filing for a complete refund as well.

A recepcionista que me atendeu era muito simpática, o hotel é limpo, cama muito confortável e a localização muito boa

our door did NOT work. we had to get 5+ new hotel keys. everytime we came back to our room our key did not work. we were told one of the nights if we couldn’t get in we would have to sleep on the floor. will never come here again.

Room did not smell and was clean. Toilet didn’t want to flush sometimes and not hot water. When checking in the guy never disclosed they needed a deposit and just ran my card without even asking or telling me. Had a slight attitude. Morning staff was really polite though.

Yes

It was a very nice experience all around.

It was ok

Staff excellent

Secure parking, close to popular shopping stores such Florida Mall, Burlington, Best Buy etc.

Great place to stay if you're comfortable with modest accomodations. Staff is friendly and most all are bilingual. The couple of issues I had during an extended stay were solved promptly and properly. It is usually peaceful and feels secure with sturdy doors/locks. I also appreciated the solid electrical outlets which all worked well and actually held the plugs firmly, unlike many hotels. I did miss having a microwave and coffee maker in the room, but they are available in the lobby. Room service only cleans once or twice a week and faucets lack hot water sometimes. Only other downside was the slow wifi speed and high latency during online games, but the network is secure and perfectly fine for internet browsing. Overall a nice hotel, especially given the reasonable rates.

Yes

This message serves as a formal notice regarding the conditions of Room 263 during my stay from November 5th through November 11th, and a request for an appropriate billing adjustment based on essential services that were not provided. During the stay, the room was not in habitable or service-compliant condition, due to the following issues: 1. No access to hot water for multiple days. 2. Restroom lighting remained nonfunctional, resulting in showering in the dark. 3. Housekeeping did not properly change the bed linens when requested; instead, clean sheets were placed over the existing used bedding, which does not meet sanitation standards. These conditions constitute a failure to provide basic services that are reasonably expected under the rate charged and are required under standard lodging and consumer accommodation guidelines. The services paid for were not the services provided. I want to emphasize that the front desk team, particularly Rose, demonstrated outstanding professionalism and care, and this request is not a reflection of their performance. In light of the above, I am requesting a partial refund / rate reduction to reflect the documented service deficiencies. This is a standard resolution for cases in which required accommodations are not furnished.

staff was not friendly. We did not have hot water the whole entire stay. The second day of our stay we went to the front desk to ask them about it and the worker told us they would switch our room and to come back later. When we came back to get them switched we were told that there were not open rooms since we had arrived. Our room looked like it was barely cleaned, there were black hand prints on the wall and the room chair was damp and smelt like mildew. Overall, I would have to say that this is the worst hotel I have ever stayed at.

Yes the AC was great. Although outside was a lot colder that normal but it was ok.

Very clean

I loved it there no complaints at all very quiet cozy and clean I was there by myself I was sad for a while but was very satisfied with the hotel the pool and the area had the Dunkin and McDonalds near by

They didn’t always have clean towels for us. It was not clearly posted that the breakfast was not free. I also had to unclog my own toilet. Overall for a cheap hotel it was ok but not one I would return to. On the positive the location was great and parking was free

I don’t know why when I book the hotel, it showed Canadian dollars but they charged me US dollars.

Bad maintenance

Good hot hot water clean rooms, clean lounge the breakfast lacks being somewhat poor best to eat elsewhere very basic breakfast

Nice staff. Very clean room

Tuve que llamar a la policía para que me pudieran hatender

Fantastic

Excellent

Everything was good except room smelled moldy

Un espacio tranquilo para descansar

I was booked for 8 nights i left after 2 nights there was no hot water to take showers so we took very cold ones before going to the parks for the day all 3 ice machines didnt work , holes drilled out of the outside emergency doors so they didnt lock not safe, 2nd floor 1 hallway reeked of marijuana and its a smoke free hotel hard not to notice and on night 2 there was a 20-30 yr old male who would sit down the hall outside of the rooms very unsafe place would never recommend. They refused to reimburse me for the remaining 6 nights so I'll have to hire a lawyer for that issue. Very dissappointed staff were non existent or if in sight didnt give you the time of day hated that hotwl.

Needs to renovate and re equip

Great stay

My only issue is water pressure was very low

Haven’t been around

Muy mal olor feo,agua fria aire acondicionado no funciona

No hot water to take showers for 3 days. When telling front desk about it, they told me hot water heater gets turned off from 10:30 pm to 9am for the side of thr building our room was in. When i asked for new room, none were available

Definitely do not recommend and will never stay again! We checked out quicker than checking in.

The gym was well equipped. Easy parking abd very close to many places. Staff was really helpful.

The room we were given was COVERED in mold. Walls, Cielings, Lights. Mold everywhere. Looking at the cieling you could tell there was some serious water damage they tried patching over. We noped the hell out of there. We went to the front counter and asked for another room. They were super apologetic. Went into the new room and still mold on the walls and Cieling but cleanable. I found the cleaning cart ladies and asked for bleach. They handed me Mold Spray like this was protocol. So I wiped down the whole room the best I could. The beds are fine, shower is fine. Didn't have any problems with hot water like some other reviews. Location is 20 minutes away from Universal. Next door to a Dunkin and McD. Theres no microwave in the rooms, the freezer part of the fridge didnt work. "Breakfast" here is $6.99 and its just a WaffleMaker, Toast and OJ. Mold and minor inconveniences aside. It wasnt TERRIBLE. For the price you literally cant have high expectations. Its not a Hilton but not a crack den either.

The staff gave us a room which the door could not open. We tried 3 times and still could not open. In addition, we tried to ask for another room but the staff said all room are booked for the night. However, when we still could not open the door for the 4th time and request a refund. The staff then told us there is another room that we could stay. When we get into the room, there is no hot water at the room. So we have to take shower with cold water.

I can't believe Expedia offers this as a place to stay. It's a dump in the hood teaming with prostitution. I booked it then researched it and called Expedia to cancel it and they said no. Oh well my loss. I booked with another hotel. If you want to refund my money that would be great. I have made several calls and got no where with your customer service department.

The room was clean and nice staff